tmnet streamyx

Comments

Transcription

tmnet streamyx
Note:
The.. Packages
..
-Speed
J.ckage T',iCoe
512k
256k
RM44 for 60 hrs . additional
usage 1 sen{min (Without modem)
512k
256k
RM66 (Without modem)
512k
256k
RM77 (With modem)
LoM
384k
RM88 (Without modem)
1.oM
384k
RM99 (With modem)
Streamyx SOHO LoM
LoM
384k
RM148 (With modem)
Streamyx Enterprise ADSlLOM
1.oM
384k
RM418
Streamyx Enterprise SDSlL5M
1.5M
1.5M
RM618
Streamyx Basic LoM
iii.
FeatJres
,-"o',thly Charge
Download Upload
Streamyx Basic 512k
i.
ii.
Streamyx Enterprise ADSl 2.oM
2.oM
384k
RM688
Streamyx Corporate ADSll.oM
1.oM
384k
RM618
Streamyx Corporate SDSlL5M
1.5M
L5M
RM1048
Streamyx Corporate ADSl 2.oM
2.oM
384k
RM1188
iv.
* Dynamic IP
* 1 E-mail
v.
* Dynamic IP
* 1 E.mail
* Dynamic IP
* 1 E-mail
*1 fixed IP
*3 E.mails
*5 fixed IPs
*3 E-mails
Speed of service is on 'best effort' basis.
Service is subject to availability and technical testing.
The 1st bill received will include an installation fee of RM88, a one
time service activation fee of RM75, a one-month subscription fee
(from date of service activation) and an advance charge of the 2nd
month subscription fee.
Minimum subscription
period is 12 months. If a customer
terminates the service before the end of minimum subscription
period, they are required to settle the subscription fees for the
remaining months and return the modem.
Termination of service due to relocation of premise will be
considered as pre.mature termination and will be charged as per
item iv-
vi.
Customer must pay the tmnet streamyx bill before the due date to
avoid the suspension of service. During the suspension period, TM
Net will continue to charge the customer for the monthly
subscription fee.
vii. tmnet streamyx basic package is applicable to personal applicant
only.
viii. 7 days auto account activation is applicable to tmnet streamyx
without modem and tmnet streamyx in-a-box package.
ix. All tmnet streamyx customers will enjoy TM Net's broadband
entertainment
channel accessible via BlueHyppo.com (for free
channel only).
x. For customer subscribing to 'without modem' package, the modem
can be purchased at TMpoint (formerly known as Kedai Telekom)
or by contacting our service contractor. For more information on
TM Net certified modem and a list of contractors, please visit
www.tm.net.my
xi. Modems will be provided for tmnet streamyx enterprise and
corporate packages.
tmnet streamyx in-a-box
You can also choose to self-install with tmnet streamyx in-a-box and save
RM88 on your installation fee. Simply follow the simple step-by-step
interactive guide and you will be connected in no time! What's more, you
can save on installation fee.
tmnet streamyx in-a-box is only applicable for the following packages:
Package
~l77g;7'
in-a-box
Monthly Charge
Type
Streamyx Basic 512K
RM77 (with modem)
Streamyx Basic 1.oM
RM99 (with modem)
Streamyx SOHO 1.oM
RM148 (with modem)
What's in the box?
ADSL Ethernet
Note:
.
.
.
.
tmnet streamyx
free modem.
tmnet stream.yx
in-a-box
is also available
for promotional
in-a-box is not available for registration
If you require assistance
tmnet streamyx bill.
from our installer,
packages
that come with a
Modem, tmnet
streamyx
in-a-box Quick Guide, tmnet
streamyx
User Guide booklet, tmnet streamyx Self Installation CD set-up wizard, RJ 45
cable, ADSLsplitter, AC power supply adaptor, Warranty Card and phone cable.
via online.
a fee of RM88 will be charged
in the
Sign up now!
tmnet streamyx
in-a-box is available for self-collection
or delivery via courier service.
A courier fee will be charged in the tmnet streamyx bill (RM14 for Peninsular Malaysia;
RM25 for Sabah and Sarawak).
For more information,
please call TM Net Customer
or e-mail
Interaction
[email protected]
Centre 1-300-88-1500
(Mon
- Sun, 8.ooam
- 12.00am)
or visit www.tm.net.my
~
~
I
I
~
I
~
~
II
~
II
!I
!I
u
"
II
II
II
"
.!
,',
1L
I
What are the basic requirements
for tmnet streamyx service?
,
I
Service Requirements
.
tmnet streamyx is here to help you speed up your
Internet access, so that you can keep up with time.
tmnet streamyx is a high-speed broadband Internet
access which provides an "always on" connection with
speeds from 512Kbps up to 2.oMbps.
.
Customer of TM fixed telephone line (tmnet streamyxdoes not support
COMA, ISDN, keyphones, PABX and hunting lines). If you do not have a
telephone line, you will need to apply and install one to subscribe to
the service.
Customer premise must be within 5 km distance from the supporting
tmnet streamyx exchange.
.
Telephone lines served via fibre connections are supported
areas only.
tmnet streamyx in a nutshell
What can I get from tmnet streamyx?
.
.'
.. ,'<'I
,
~~1'
"
Ii'
..1:
Watch smooth and high
quality video streaming.
The application of tmnet streamyx service must be made by the owner
of the telephone line. If the applicant is not the owner, a written consent
must be obtained from the authorised owner.
8'~"
'~
.
'''1'
q
/'...
,J..A
lo~'rYgti1l',\
'1:.,.-]!,At
Faster Internet surfing
than normal dial-ups.
.
at limited
~
.,
,,,
.
Equipment Requirements
PersonalComputer
For Windows
OS Computers
> Pentium 233 processor or
equivalent
Exciting online games.
'
Downloadin(
~
For Mac OS Computers
> Power PC Macinto'sh with system
7.6.1 or later
> Windows 98 SE and above
> 32 Mb RAM
> 32 Mb RAM
> 10 Mb free Hard Disk capacity
> CD ROM Drive (for loading the
modem software)
> Ethernet port
Please wait.,
> Mac as x version 10.1.2 above
only
> 10 Mb free Hard Disk capacity
> Network Interface Card (NIC)*
Faster content
and
file downloading.
Cost-saving
connection
unlimited
at a flat rate.
Video Messaging Services
and other broadband
applications.
*To check for NIC in your PC, you can either go to Control Panel or look
at the ports on your computer. You can purchase the network card at any
computer shop or contact our service contractor. For more information on
TM Net service contractors, please visit www.tm.net.my
What are the differences
between dial-upand tmnet streamyx?
tmnet 1515 (Narrowband)
tm'net streamyx
You need a TM fixed telephone
line
(tmnet 1515 supports COMA, ISDN,
keyphones,
PABX and hunting lines)
and a dial.up modem.
You need a TM fixed telephone
line
(tmnet streamyx does not support
CDMA, ISDN, keyphones, PABXand
hunting lines) and a DSL modem.
Customers are charged according
the hours spent online.
Customers are charged on a flat rate.
Which means you can go online as
long as you want, for one fixed
monthly price.
Connection
speed
to
up to 56Kbps.
Takes about 1 minute 30 seconds
download a 500Kb file.
(Broadban'd)
Connection speed from 512Kbps
to 2.oMbps depending
on the
package subscribed.
to
Takes about 10 seconds
500Kb file over a 512Kbps connection.
...
ANetwork
interface card
A
Modem type and/or specifications or
available unils may varY from the model
featured.
. Certified DSL Modem
up
to download
~
~
,.
For customer subscribing
to without modem package, you can purchase
this item any computer shop, TMpoint (formerly known as Kedai Telekom)
a
or contact our service contractor. For more information on TM Net certified
DSL modem, please visit www.tm.net.my
~~~
Important Notes:
i. Upon receiving application for tmnet streamyx service, TM Net will
check whether all service requirementsare fulfilled before the service
can be provided.
ii. Applicant must ensure that the equipment requirements are fulfilled
before installation.
Iii. Once an appointment is confirmed, applicant must furnish installer
with said requirements.Failureto do so will result in your accountand
billing being ACTIVATEDafter seven(7) days from the appointment
date. However,you may choose to cancelthe application and reapply
at a later date.
iv. TM Net is not responsible on setting up of networking for LocalArea
Network (LAN).
v. Applicant is required to do your own internal wiring of telephone line.
Please ensure that there is a telephone socket (R)l1) near the
computer. Pleaserefer to diagram below for details.
What is tmnet streamyx?
tmnet streamyx is a broadband Internet access that provides
an "always on" Internet connection at speeds ranging from
512Kbps up to 2.oMbps.
How do I subscribe for tmnet streamyx?
You can personally apply at tmnet clickers, TMpoint
(formerly known as Kedai Telekom), tmnet streamyx
Authorised Resellers or via online at www.tm.net.my and
click "Online Sel¥ices".
Where do I pay my bill?
You can pay your bill at tmnet clickers, TMpoint (formerly
known as Kedai Telekom) or any TM Net payment outlet or
even pay by credit card via online at www.tm.net.my and
click "Online Services" or sign up for TM Net's Autopay
Service.
How do I install tmnet streamyx?
Ethemet
Cable
°
RJ4S
Ethernet
ToTelephone
'-
D
Microfilter
..
'
I
vi. For applicants who have just installed tmnet streamyx, please check if
you have parallel phone line installed in the premise. If a parallel
phone line is present, please follow the diagram below as a guide.All
parallel phone lines should be done after the splitter. Splitter is a
device which is used to split data and voice signal. Some modems
have built in splitter.
SplitterI
ElModem
~I'a'
-no
Note: Parallel phone line should
be installed
.'~
PC
~
Telephone 1
Telephone
2
after the Splitter.
i. Without modem package
For successful application of this package, you will be
provided with tmnet streamyx Self Installation CD - you
can save RM88on the installation fee. However,if you are
unable to complete the installation by "yourself and
require assistance from our installer, a fee of RM88 is
chargeable.
ii. With modem package
For applications under this package, our installer will be
contacting you for an installation appointment. You are
required to ensure that all equipment requirements are
fulfilled before the installation. An installation fee of
RM88 is chargeable. Alternatively, you can opt for tmnet
streamyx in-a-box for self-installation.
Can I change the package before installation?
You are not allowed to change the package before
installation. Should you need to do so, kindly cancel your
application and reapply.
Can I change my telephone number before installation?
Youare not allowedto change your
telephone number (used
for the application of tmnet streamyx) before installation.
Should you need to do so, kindly cancel your application
and reapply.
Can I have more
than one tmnet streamyx service within my
premise?
vii. Applicant must ensure that your fixed telephone line for tmnet
streamyxconnection is working at all times. TM Net is not responsible
for disconnectionof tmnet streamyx due to suspension of the line.
Yes. As long as you have an addhional telephone line.
Additional serviceswill be chargeable.
What happens if I receive a telephone call while accessing
the Internet?
Youwillstill be able to answerany calls without interrupting
your Internet access.

Similar documents