CPE - Telekom Malaysia

Transcription

a
PRE-INSTALLATION
1. Upon successful service registration, our call centre/agent will call
you for an installation appointment.
2. Re-confirmation of the appointment will be done by TM, 3 days prior
and within 24 hours of installation.
3. For cancelled/deferred appointments received within 24 hours of the
scheduled installation date, a fee of RM200 will be imposed.
INSTALLATION
GENERAL REQUIREMENTS
1. As the premises owner, your presence will be expected at the time of
the installation. Please appoint an Authorised Representative if you
are unable to be there.
2. Before any work commences, your sign-off on the Service Acceptance
Form will be required.
3. Minimal drilling will be involved to connect the fibre cable from the
outside to the inside of your premises.
4. Access to 4 power points for the equipment installed will be required.
5. No installation appointment will be made for premises undergoing
renovation.
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6. For security reasons, your service password can only be viewed
and changed at myUniFi portal (https://occ.unifi.my). Your myUniFi
account details will be delivered to your mobile number as well as to
your preferred e-mail address. Please ensure your contact details are
correct.
7. You and/or your Authorised Representative must provide your respective
NRIC/Passport during the UniFi service installation for verification purposes.
STANDARD INSTALLATION
1. For all standard installations, a fee of RM200 will be imposed. (Please
see inside for more details.)
2. All wiring work carried out will be run along the surface of walls and
enclosed in a casing called a ‘raceway’.
3. If additional cabling length is required beyond what is provided in the
standard package, extra charges will be imposed. These extra charges
will be billed in your next bill. No cash payment is to be made.
OPTIONAL INSTALLATION
1. Optional installation covers outside pole to FTB via surface or
underground wiring, 3M surface wiring and wiring over the ceiling.
2. You will have to hire your own Contractor to carry out optional
installation activities or you may select one from TM’s list of panel
Contractors.
3. For optional installation activities, charges will be imposed. Charges
quoted will cover the cost of labour and microduct piping or 3M
materials where applicable. These charges are to be settled in cash
with the Contractor concerned. Please insist on a receipt. If any
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additional internal cabling length is required beyond what is provided
under the scope of the standard installation, the costs involved will be
charged in your next bill.
FOR HIGH-RISE BUILDINGS
1. If you reside in a high-rise building, your assistance to get the
cooperation of your building management (permission, access, etc) is
required to facilitate installation activities.
2. If you reside in a high-rise building that is served by internal copper
cabling, you must terminate your existing fixed line broadband service
(if any) in order for us to install UniFi over the same wiring into your
premises.
POST-INSTALLATION
1. Relocation of the UniFi service to a new address will incur a fee of
RM300, and is subject to service availability in the area. This fee will
be reflected in your bill.
2. Package downgrades will be subjected to a fee of RM200. For any
upgrade or downgrade request that requires a visit by TM to your
premises, an additional fee of RM200 will be imposed.
SERVICE CONTRACT
1. The UniFi service contract period is for 24 months.
2. If service is terminated within the contract period, a penalty of
RM500 will apply.
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EQUIPMENT & SERVICE
1. UniFi is a wired high speed broadband service. You will get optimum
service from UniFi by wired connectivity only.
2. Wireless capability is provided as an additional benefit to the service.
However, wireless connectivity has its limitations.
3. All equipment provided for the UniFi service comes with a 12-month
warranty.
4. Your UniFi installation is considered successful only if all dual-play
services of Phone and High Speed Internet are fully activated. Partial
service activation is not allowed.
BILLING
1. Bills will be mailed monthly to your designated billing or postal
address upon request.
2. Please furnish us with your updated/correct address to allow your bill
to reach you in a timely manner.
3. You may also access your bill at the UniFi portal at www.tm.com.my by
clicking on myUniFi.
4. Your bill will also be sent to your UniFi e-mail and your preferred
e-mail.
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GUIDELINES TO CHANGE PASSWORD
1. Go to the myUniFi portal at https://occ.unifi.my to change your service
password.
2. Please refer to the step-by-step guide in the FAQ.
3. Under the myUniFi tab, click the ‘Billing Account’ drop-down menu.
4. Click ‘Change Service Password’.
5. Select the service password that you would like to change.
6. Key in your new password and confirm. Click ‘Submit’.
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TM’s UniFi SERVICE
TM’s UniFi service offers bandwidth delivered at broadband speeds
of 5Mbps and above. This high speed bandwidth will be delivered to
businesses via fibre technology. Fibre technology is able to transmit
data with better quality transmission at speeds far exceeding
current broadband technology. With bandwidth being provided at
such high speeds, UniFi will definitely bring a whole new digital
lifestyle experience to Malaysians. It will open up greater opportunities
and provide access to rich content like never before in entertainment,
gaming, education, business, work, health, communications, services
and much more.
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BENEFITS
UniFi can help facilitate or enable the following benefits:
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•
Transfer large (file size) files to your business associates in a matter
of minutes or even a few seconds depending on the file size.
•
With a Fixed IP Address, you can now have more control over your
office network via remote access. Access your office from anywhere
in the world with a single IP Address. You can also have more Fixed
IP Addresses to be utilised for surveillance and hosted services.
•
Stay in touch with your offices, clients and business associates
anywhere in the world in real-time through High Speed Internet,
video and voice connectivity.
•
Test your applications or software (games, video, business or chat
software) over the High Speed Internet simultaneously with anyone
in the world in real-time and high resolution format.
•
Access educational services such as ‘business online’ and participate
in virtual meetings with your business partners anywhere in the world
as well as enjoy a rich search experience by being able to download
business-related references, content and applications in a matter of
minutes.
•
Receive real-time advice and tips from your consultants and business
associates in the comfort of your office through High Speed Internet,
high definition video and voice connectivity.
On the whole, UniFi will enable and bring greater value to Malaysians
through a richer digital business and online experience, enhanced
competitiveness and world-class broadband infrastructure.
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TablE oF ConTEnTS
PAGES
1.
About the Service Guide
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2.
Abbreviations
14-15
3.
Wiring and Networking
16
4.
Customer Premises Equipment (CPE)
17-24
5.
Phone (Voice Service)
25-30
6.
Value Added Services (VAS)
31-40
7.
Optional Customer Premises Equipment (CPE)
41-42
8.
Charges Related to UniFi Installation
43-48
9.
Troubleshooting
49-56
10.
Frequently Asked Questions (FAQ)
57-64
11.
Contact Us
65
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1
ABOUT THE SERVICE GUIDE
This UniFi service guide provides you with a summary of the UniFi
business service and its features. Please read this guide thoroughly
so that you may have a better understanding and appreciation of the
service and its features.
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ABBREVIATIONS
AC
– Alternate Current
ATA
– Analog Telephone Adaptor
BG
– Business Gateway
BPL
– Broadband Power Line
BTU
– Broadband Termination Unit
CPE
– Customer Premises Equipment
DECT
– Digital Enhanced Cordless Telecommunications
DP
– Distribution Point
FTTH
– Fibre To The Home
FUP
– Fair Usage Policy
HDMI
– High Definition Multimedia Interface
HSI
– High Speed Internet
LAN
– Local Area Network
NIC
– Network Interface Card
ONU
– Optical Network Unit
OS
– Operating System
POP
– Post Office Protocol
PSTN
– Public Switched Telephone Network
SDF
– Subscriber Distribution Frame
SMTP
– Simple Mail Transfer Protocol
SSID
– Service Set Identifier
TM – Telekom Malaysia Berhad
URL – Uniform Resource Locator
USB
VAS
– Universal Serial Bus
– Value Added Services
VDSL2 – Very High Speed Digital Subscriber Line 2
WAN
– Wide Area Network
WiFi
– Wireless Fidelity
WLAN – Wireless Local Area Network
WPS
– WiFi Protected Setup
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3.1
WIRING AND NETWORkING
INTERNAL WIRING AND NETWORkING
The diagram illustrates the UniFi dual-play service set-up in your office.
TM technicians will install a BTU inside your office at your nearest existing
telephone or primary computer location. A fibre cable connection from
an adjacent telephone pole or underground DP will be run to the BTU. For
high-rise buildings, there are some cases where the fibre cabling will
terminate in the building’s SDF room. The connection will however
continue to your office using the building’s existing wiring. This will be
subject to the building owner’s authorisation and the condition of the
existing building wiring.
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4
CUSTOMER PREMISES EQUIPMENT (CPE)
As a part of the package offering, TM will provide you with the required
equipment which will be installed in your premises in order to deliver the
UniFi service. The equipment provided is as follows:
DECT Phone
4.1
Business
Gateway (BG)
Broadband
Termination Unit (BTU)
Broadband Termination Unit (BTU)
Two types of BTU will be deployed depending on premises type:
a) ONU for FTTH (landed properties)
b) VDSL2 modem for VDSL2 (high-rise buildings)
The BTU is a terminating unit from the Access Network (TM
Exchange). This unit functions like a modem to facilitate Internet
and data access to your office. The BTU will translate the pulses
of light that carry data over the fibre optic cable into electrical
signals that will be recognised by your computer.
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BTU packaging will consist of:
a) 1 unit – ONU / VDSL2 Modem
b) 1 unit – 1 metre Ethernet Cable
c) 1 unit – 1 metre Telephone Cable
d) 1 unit – Power Adaptor
e) 1 unit – User Guide
4.2
Business Gateway (BG)
The BG, also known as a router, will be the main gatekeeper
for the UniFi service to your office. It controls access to High
Speed Internet and other services that connect through it. This
capability allows users to participate in real-time activities
online for businesses such as video conferencing, uploading and
downloading large files promptly and many more.
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4.2.1 Wireless Technology – An Understanding
Wireless technology is often looked upon as a substitute to wired
line technology. However, wireless technology in itself is not
all encompassing. In the context of modern communications,
both fixed and wireless technologies have their place and use,
depending on many factors such as quality, visualisation, stability,
experience, convenience, need, environment, etc.
There is a time and place for both technologies and as such, we
see that they actually compliment and not substitute each other.
With this in view, we would like to highlight certain aspects of
wireless technology so that our broadband users in particular, can
better understand and appreciate the implications surrounding
wireless technologies.
What should I be aware of?
First up, business customers should be aware that when using
wireless technology, you might not be able to receive the same
broadband access speed as compared with the speed experienced
through wired connectivity. This happens with any service
subscribed to and provided by any service provider.
Wireless access performance may be affected by a number of
factors, such as:
1. The thickness of internal premises walls.
2. Interference from the presence of other electrical equipment.
3. The actual positioning or distance of the wireless router, etc.
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In the case of TM’s High Speed Broadband service, UniFi, both
wired and wireless Internet access connectivity is offered through
the installed router, commonly known as a Business Gateway (BG).
Some facts about your Business Gateway (BG):
1. The BG is compatible with computers that are wireless-enabled.
2. If you do not have a wireless-enabled computer, you may be
able to upgrade your computer by purchasing a wireless USB
adaptor.
3. The wireless router has been specifically designed to be used
for the UniFi service.
4. It comes with a 1-year limited warranty on manufacturing
defects only.
5. Other wireless USB adaptors or devices of appropriate
standard may work with the BG, however, we will not be able
to offer support for or guarantee the compatibility of any other
equipment installed and used in connection with the BG.
Due to the existence of a large number of wireless devices
ranging from wireless cards to DECT phones currently operating
on the 2.4GHz band, it is highly probable that your wireless BG
connectivity may encounter interference from neighbouring
wireless devices, thus affecting the speed of your connection.
There are however loads of benefits to be had in using a wireless
Internet connection, including, being able to access the Internet
with lots of different devices, from anywhere in your office.
Because of the way wireless and broadband technology work
together, the downside can be a reduction in your speed when you
go wireless (compared to when connecting directly to your BG via
an Ethernet Cable).
What can I do to improve wireless performance?
1. Ethernet Cable
First, try connecting your PC directly to your BG with an Ethernet
Cable to see if it is in fact your wireless setup that is causing an
issue with your speed.
2. Multiple Users
Check the total number of users using your connection - if
you’re in a multi-user office, check that no one is using lots of
your bandwidth (heavy downloading).
3. Reboot
Electronic equipment and software can sometimes run into
problems, like ‘freezing’ or ‘hanging’ - rebooting allows your
equipment to perform diagnostic checks and forces it to reset
and restart, often fixing the problem. Simply switch off your PC
and BG for 30-60 seconds and switch them on again.
4. Position your BG (or wireless access point) in a central location
Where possible, try to place your wireless router in a central
location in your office, free from obstacles. If your wireless
router is set against a wall of your office, the signal will be
compromised due to obstruction. Otherwise, you can also try to
move your device closer to the BG.
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5. Move the BG off the floor and away from walls and
metal objects (such as metal file cabinets)
Metal, walls, and floors will interfere with your router’s wireless
signal. The closer your router is to these obstacles, the greater
the interference, and the weaker your connection will be.
6. Reduce wireless interference
If you have DECT phones or other wireless electronics/devices
in your office, your computer might not be able to ‘hear’ your
router over the ‘noise’ from the other wireless devices. To
reduce this ‘noise’, avoid wireless electronics that use the
2.4GHz frequency. Instead, look for DECT phones that use the
5.8GHz or 900MHz frequencies.
7. Update your firmware or your network adaptor driver
Router manufacturers regularly make free improvements
to their routers. Sometimes, these improvements increase
performance. To get the latest firmware updates for your router,
visit your router manufacturer’s website. Similarly, network
adaptor vendors occasionally update the software that Windows
uses to communicate with your network adaptor, known as
the driver. These updates typically improve performance and
reliability.
8. Upgrade 802.11b/g devices to 802.11n models
802.11b/g is the most common type of wireless network device
around, but an 802.11n device is about three times faster. 802.11n
devices are backwards-compatible with 802.11b/g devices. If
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you’re using an 802.11b/g device and you’re unhappy with its
performance, consider replacing your network adaptors with
802.11n compatible equipment. If you’re buying new equipment,
definitely choose an 802.11n model.
Wireless networks never reach their theoretical bandwidth
limits. Within a 10-metre radius, 802.11b devices typically
get 2-5Mbps bandwidth. 802.11g devices usually clock in
between the 13-23Mbps range while 802.11n devices have
been measured at the 37-42Mbps bandwidth range.
In a nutshell, what needs to be appreciated is that wireless
technologies are susceptible to various factors that will affect their
ability to provide optimum Internet access speeds. What we need
is awareness and understanding on just what these factors are.
We hope this information will assist you to optimise your UniFi
experience and enjoyment.
BG packaging will consist of:
a) 1 unit – Business Gateway
b) 5 units – 1 metre Ethernet Cable
c) 1 unit – Power Adaptor
d) 1 unit – User Guide
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4.3
DECT Phone
DECT Phone is a portable fixed line phone set for indoor mobility.
It is capable of storing phone books, ringtones of choice, list of
last numbers dialled, redial function and much more.
DECT Phone packaging will consist of:
a) 1 unit – DECT Phone
b) 1 unit – Power Adaptor
c) 1 unit – Handset Cover
d) 1 unit – Charger
e) 1 unit – User Guide
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5
PHONE (VOICE SERVICE)
The UniFi service subscription entitles you to a free subscription of
TM’s voice service. The voice service is subject to a maximum of ONE
(1) Voice Line. A new PSTN number will be assigned to the new phone
(DECT Phone) and is not chargeable. The voice service will be similar
to your existing PSTN service. You are not allowed to change the UniFi
voice service number. Enjoy the UniFi Business Package with special
call rates as below:
i.
FLAT RATE 5 sen/min to TM fixed lines nationwide.
ii. FLAT RATE 15 sen/min to all mobiles and other numbers.
iii. Normal International Call (IDD) rates. (International Call activation is
available upon request.)
iv. Fax rates are the same as Voice call rates. Charges will depend on
the duration of the fax transmission irrespective of the number of
pages successfully transmitted.
For each UniFi Business Package, you can subscribe to an additional
ONE (1) Voice Line with the same call rates.
Additional lines can be subscribed to for RM45 or RM78/month per line.
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5.1
Voice Features
Opt-in for additional voice features. Rates as follows:
Three Party Conference - Network facility that enables three or more parties to
be connected together in a conference call, so that they may all speak and listen RM3.00
simultaneously.
Call Waiting - Allows the user to be alerted, while they are engaged in an active call, that
another incoming caller is trying to contact them.
RM1.50
Call Forwarding - A feature on some telephone networks that allows an incoming
call to be redirected to a mobile telephone or another telephone number where the
desired called party is situated. There are 3 types of call forwarding: 1. Unconditional
2. No Reply 3. On Busy
FREE
Call Hold - Enables you to put a caller on hold while a second call is answered or made.
FREE
Call Line Identification Presentation (CLIP) - Shows the number of a caller.
Calling Line Identification Restriction (CLIR) - Controls the presentation of caller identity.
FREE
RM3.00
Do Not Disturb – No incoming calls will be allowed.
FREE
Voice Mail - A computerised answering service provided by TM, which can automatically
answer a call - and record callers’ voice messages - when the subscriber fails to answer
them personally.
FREE
Voice Barring IDD Calls - Allows the user to restrict outgoing IDD calls.
FREE
Voice Premium Calls (Barring IDD Calls to +600, +1377 and +1315) - Allows the user to
restrict outgoing IDD calls to +600, +1377 and +1315 numbers.
FREE
Voice Premium Calls (Barring IDD Calls to +600) - Allows the user to restrict outgoing IDD
calls to +600 numbers.
FREE
Note: For more information regarding the purchase of this service or for technical
support, please visit www.tm.com.my.
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5.1.1 Three Party Conference
How to use Three Party Conference?
1) Handset 1 – During an outside call, press the ‘R’ button to put
the call on hold.
2) Handset 1 – Select the desired unit by using the scroll button,
then press the ‘CALL’ button.
• If the paged party does not answer, press the ‘CALL’ button to
return to the outside call.
3) Handset 2 (Receiver) – Press the ‘CALL’ button to answer the page.
• Handset 2 can talk with Handset 1.
4) Handset 1 – Press the ‘INT’ button.
• To leave the conference, press the ‘OFF’ button. The other
parties can continue the conversation.
• To put the outside call on hold, press the ‘R’ button. To resume
the conference, press the ‘INT’ button.
5.1.2 Call Waiting
How to activate Call Waiting?
1) Dial *43#.
2) Press the ‘CALL’ button.
3) Listen to the tone indicating successful activation of the service.
How to cancel Call Waiting?
1) Dial #43#.
3) Listen to the tone indicating successful cancellation of the service.
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5.1.3 Call Forwarding (Unconditional)
How to activate Call Forwarding (Unconditional)?
1) Dial *21* <Phone Number> followed by #.
Example *21*01X XXX XXXX #.
3) Wait for the confirmation tone.
How to cancel Call Forwarding (Unconditional)?
1) Dial #21#.
Call Forwarding (On Busy)
How to activate Call Forwarding (On Busy)?
1) Dial *71* < Phone Number> followed by #.
How to cancel Call Forwarding (On Busy)?
1) Dial #71#.
Call Forwarding (No Reply)
How to activate Call Forwarding (No Reply)?
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1) Dial *61* < Phone Number > followed by #.
How to cancel Call Forwarding (No Reply)?
1) Dial #61#.
5.1.4 Call Hold
How to activate Call Hold?
1) Press the ‘R’ button,thenpress the ‘OFF’ buttonduringthe outsidecall.
2) To release Hold, press the ‘CALL’ button.
5.1.5 Do Not Disturb
How to activate the Do Not Disturb service?
1) Dial *26#.
3) Listen to the tone indicating successful activation of the service.
How to cancel the Do Not Disturb service?
1) Dial #26#.
3) Listen to the tone indicating successful cancellation of the
service.
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5.1.6 Voice Mail
How to activate Voice Mail?
1) No special configuration required to activate the feature from
the CPE.
2) If the customer is busy or not answering the call after
40 seconds, the call will be forwarded to the Voice Mail server.
3) For retrieval, customer should dial 1 300 88 6245 followed by the
fixed line number.
Note: For more information regarding the voice features or for technical support,
please visit www.tm.com.my.
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6
VALUE ADDED SERVICES (VAS)
To subscribe to our Value Added Services, please call the Pusat
Khidmat Pelanggan TM at 100 or purchase them via online at
www.tm.com.my or walk into selected TMpoint outlets in UniFi
coverage areas.
6.1 e-mail
The e-mail feature will come with a 2GB storage size. However,
TM at its discretion, can increase your capacity to accommodate
larger e-mail storage for FREE in the future. Your e-mail address is
as per your Confirmation Slip.
ONE e-mail address for Business: [email protected].
You will have 2 options to access your UniFi e-mail account:
Option 1: Webmail – Access your e-mail via a web browser at
http://webmail.unifi.my.
Option 2: Preferred e-mail Client.
6.1.1 Access via Webmail
Step 1: Go to http://webmail.unifi.my.
Step 2: Key in your e-mail ID (as per Confirmation Slip) in the
e-mail Address Field, then key in your Password.
Step 3: Click Login.
If you forget your Password, please contact the Pusat Khidmat
Pelanggan TM at 100 or e-mail to [email protected]
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6.1.2 Access via Preferred e-mail Client
Step 1: Go to http://webmail.unifi.my.
Step 2: Click at ‘Learn how to receive UniFi e-mail via e-mail Client’
and follow the guide.
TM will send detailed instructions on configuring your personalised
domain via e-mail once the service is activated (3 days after UniFi
Business Packages service activation).
To access your personalised domain, just follow these steps:
Step 1: Go to https://cp.netmyne.net.
Step 2: Key in your Username and Password.
6.2
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TM WiFi
TM WiFi is a wireless broadband Internet access service available
in public locations such as shopping malls, coffee shops, eating
outlets, convention centres, hotels and other locations that allow
you to connect to the Internet when you are in these premises.
Follow these steps to access the Internet via TM WiFi:
Step 1: Just turn on your TM WiFi SSID in your wireless network
option.
Step 2: Open a browser (Internet Explorer is recommended) then
type in any URL address.
Step 3: You will be directed to theTM WiFi landing page.
Step 4: Click TM WiFi ID Type and choose UniFi.
Step 5: Key in your valid TM WiFi Login ID and Password (as per
Confirmation Slip).
Step 6: Tick the terms & conditions and just click ‘Login Now!’ to
proceed.
You are now ready to surf the Internet for FREE.
Additional accounts are available for RM18/month per account.
Note : For more information regarding the purchase of this service or for technical
support, please go to www.tm.com.my
6.3
Infoblast
This is a 2-way portal messaging service that is offered to
customers through a single portal (using the UniFi Phone number
access: 012/013/014/016/017/019). By default, you will get ONE (1)
Infoblast account once you subscribe to one of the UniFi Business
Packages. SMS charges are as follows:
i. 1 to 50,000 SMS @ 12 sen/SMS
ii. 50,001 to 100,000 SMS @ 11 sen/SMS
iii. 100,001 and above SMS @ 10 sen/SMS
To access your Infoblast, just follow these steps:
Step 1: Go to http://www.infoblast.com.my.
Step 2: Key in your registered ID and Password at Member Login.
support, please go to www.tm.com.my.
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6.4
Online Guard Plus
Prevail against a variety of viruses, spywares and miscellaneous
threats lurking on the Internet. You will need more than a basic
online virus scanning tool to keep your PCs and documents safe.
You can install additional Online Guard Plus on top of what is
already provided in our UniFi Business Packages.
Online Guard Plus consist of 5 security elements:
i. Antivirus scanning & repairing (MyV3)
ii. Antivirus real-time monitoring (MyV3 RTS)
iii. Personal Firewall (MyFirewall)
iv. Anti-Spyware Scanning & Repairing (SpyZero)
v. Computer Vulnerability Report (Security Warning Report)
Operating Systems (OS) that support Online Guard Plus Installation :
i. Windows 7
ii. Windows Vista
iii. Windows XP
Additional licenses are available at RM2/month per license.
To install additional Online Guard Plus, just follow these steps:
Step 1: Go to http://v3.tm.net.my with Internet Explorer.
Step 2: Click Speed Up icon on the main page.
Step 3: At the Speed Up section, select the Click To Run button.
(By default, the latest Internet Explorer browser will block
the Speed Up setup file from being downloaded. An error
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message will be shown - This site might require the
following ActiveX control ‘AhnLab Online Security’ from
‘Ahnlab Inc’. Click here to Install will be shown. Click the
error message and choose ‘Install ActiveX Control’ to begin
downloading the Speed Up setup file.)
Step 4: An ‘AhnLab Smart Update’ window will be prompted.
Step 5: After the engine download is completed, the Speed Up
Options window will be displayed. Key in your Username
and Password and click Next. If you tick the ‘Save Password’
checkbox, you will be signed in automatically at a later time.
Step 6: Click Next and then, configure settings for Speed Up.
Step 7: Clicking Complete will finish the installation of Speed Up.
6.5
iShield Plus
Filter unsolicited and explicit content from being displayed on
office PCs.
It is a comprehensive solution that:
i. Monitors all Internet content
ii. Monitors communications
iii. Protects against pornography
iv. Ensures productive application usage
v. Provides disk drive scanning
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vi. Generates and e-mails incident reports to parents
Operating Systems (OS) that support iShield Plus installation:
i. Windows 7
ii. Windows Vista
iii. Windows XP
Additional licenses are available for RM2/month per license.
To install additional iShield Plus, just follow these steps:
Step 1: Go to www.e-safesystems.com.my/tm.
Step 2: Click Download iShield Plus and click Next. Ensure that
your computer has the Microsoft.NET 2.0 Framework
installed before installing iShield Plus.
Step 3: The License Agreement window will be displayed. Select
the I accept the agreement option and click Next.
Step 4: The installation will begin automatically.
Step 5: Click Finish to complete the installation process.
6.6
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e-browse
e-browse literally captures the entire content of a real newspaper
and uploads it onto the Internet. And best of all, you can read the
online version just like a real newspaper, flipping through pages
one at a time.
Subscribe to these and more publications at very affordable prices
as listed in the following page:
i
ii
iii
iv
v
vi
vii
viii
ix
x
xi
xii
xiii
xiv
xv
xvi
xvii
Newspapers
Berita Harian (RM20/month)
Eastern Times (RM15/month)
Harian Metro (RM17/month)
Kosmo (RM17/month)
MSME (RM1.50/month)
Oriental Daily (RM16/month)
Tamil Nesan (RM16/month)
The Borneo Post (RM16/month)
The Busy Weekly (RM33/3 months)
The Malaysian Reserve (RM22/month)
The New Sabah Times (RM20/month)
The New Straits Times (RM20/month)
The Star (RM20/month)
Utusan Malaysia (RM20/month)
Utusan Sarawak (RM15/month)
Magazines
Anis (RM6.30/month)
Asuh (RM2.70/month)
Business Today (RM6/month)
Dara (RM4.50/month)
Gila-Gila (RM5/month)
Majalah i (RM4.50/month)
Majalah Kereta (RM6.50/month)
Maskulin (RM5.50/month)
Media Hiburan (RM12.50/month)
Nona (RM8/month)
Nur (RM5.30/month)
Outsourcing (RM10.80/month)
PC.COM (RM4.50/month)
Rapi (RM7/month)
Rasa (RM6/month)
Remaja (RM8.80/month)
Silverscreen (RM6/month)
Note: For complete listing, please visit www.ebrowse.com.my.
To access e-browse publications, just follow these steps:
Step 1: Go to www.ebrowse.com.my.
Step 3: Select e-mail and key in your registered e-mail address
for e-browse and Password.
Step 4: Click Login Now and choose the purchased publication(s)
to view.
37
6.7
5 Fixed IP Addresses
The UniFi Business Package will provide you with an option
to increase your Fixed IP Addresses from 1 Fixed IP to 5 Fixed
IP Addresses for your complete business use. You may assign
dedicated Fixed IPs for your application server, surveillance
service and much more. Please note that by purchasing this add
-on service, your existing 1 Fixed IP package will be replaced
with the new 5 Fixed IPs. TM technicians will configure your Fixed
IP Address at the BG. You can purchase 5 Fixed IP Addresses for
RM300/month.
Note: 1) 5 Fixed IP Addresses only applicable for UniFi BIZ 10 & BIZ 20 packages only.
2) Customised Local Area Network and connectivity such as server, VPN,
firewall or switches are not within the scope of the UniFi service offering.
However, TM will provide all the necessary information such as IP Address
and DNS for you to configure your internal network.
3) Unfortunately, it’s not possible to port another IP Address (this applies
when you move from any supplier or existing Streamyx account). A new
one will be issued to you based on your requirements.
6.8
Favourite 5
You don’t have to worry about higher charges when you call
because you get to enjoy the lowest call rates for 5 numbers that
you frequently call. You can add one (1) Favourite 5 account (for
an additional fee of RM10/month) on top of what we provide in our
UniFi Business Package.
38
The rates are:
• 3 sen/min to TM fixed lines nationwide
• 12 sen/min to other numbers nationwide
Note: For more information on how to register, update your Favourite 5 numbers
service or technical support, please go to www.tm.com.my.
6.9
e-storage Basic
e-storage Basic is an online back-up storage where you can store
and access files from any Internet-enabled device. This application
allows you to back-up and synchronise your important files onto a
remote storage facility. The e-storage Premium supports multiple
access to the same account. You can also size up your e-storage
application on a per GB basis.
You can purchase e-storage Basic at RM2/month or e-storage Premium
at RM4/month.
To access your e-storage Basic, just follow these simple steps:
Step 1: Go to http://storage.netmyne.com.
Step 2: Key in your registered e-mail address for e-storage Basic
and Password.
Step 3: Select UniFi at the Service portion and click Login.
39
6.10 Web Hosting with Customised Domain Name
UniFi package comes with 10GB storage size, free domain
(6 domains of choice - .com, .com.my, .net, .net.my, .org, .org.my)
as well as unlimited e-mail accounts. You may add another 10GB
or 20GB on top of existing 10GB storage size. ([email protected])
This domain comes with 10GB storage size where you can share
storage for both web files and e-mail. With the storage size
provided, you will also enjoy unlimited number of e-mail accounts
where each individual e-mail storage size can be customised
accordingly. TM will send detailed instructions on configuring
your domains via e-mail once the service is activated (3 days after
service activation).
You may add on an additional 10GB for RM30/month or 20GB for RM50/month to
your current Web Hosting storage size.
To access your web hosting, just follow these steps:
Step 1: Go to https://cp.netmyne.net.
Step 2: Key in your Username and Password.
40
7
OPTIONAL CUSTOMER PREMISES EQUIPMENT
(CPE)
Enjoy a degree of flexibility in your premises network with the WiFi USB
Adaptor. It is available at your nearest TMpoint.
7.1
WiFi USB Adaptor
The WiFi USB Adaptor provides wireless connectivity from the BG
to your desktop computers/notebooks. This device performs like
a receiver to communicate with a wireless network.
The WiFi USB Adaptor packaging will consist of:
a) 1 unit – WiFi USB Adaptor
b) 1 unit – User CD-ROM
c) 1 unit – User Guide
Alternatively, you may choose to use the BPL technology. However, there
are several disadvantages that should be noted.
1. Home Plug or other BPL devices might be compatible with our
Business Gateway or UniFi service. However, we cannot guarantee
this.
41
2. Service quality will differ when connecting to a Business Gateway via
a BPL device as compared to via an Ethernet Cable. This is primarily
due to the nature of BPL technology.
3. Service delivered via BPL technology can also be affected by various
factors such as interference from other electrical equipment in the
vicinity, actual copper quality of your power line wiring and the length
of the power line.
Note: TM does not offer technical support for additional network devices such as
Home Plug, printer, gaming console, server, firewalls, or routers.
If you need help, please contact your supplier or the manufacturer’s helpline.
7.2
WiFi USB (Adaptor Diagram)
A WiFi USB Adaptor office setup is shown below:
42
8
CHARGES RELATED TO UniFi INSTALLATION
Standard Installation
Landed Property - Business
Standard installation is defined as the normal installation
process that is carried out by TM or its Authorised
Contractors for UniFi service installation.
Fibre Distribution Point
Piping for Fibre (GI** Pipe)
1
Drop
Fibre
Ceiling
Fence
FWS
FTB
3
Pedestal
Distribution
Point
Manhole
5
Over the
Surface
2
4
BTU
BG
Joint Box
1
Standard overhead DP
3
2
Underground DP
Possible scenarios
Blocked:
FTB - BTU (≤ 15m) Surface Cabling
- Raceway
4
BTU - BG - PC (≤ 15m) Surface Cabling
- Raceway
5
BTU - DECT Phone (≤ 15m)
• Without Local Council Permit*
• With Required Local Council Permit*
• Within customer’s premises (surface cabling)
*The actual installation date is subject to local council clearance obtained by the customer or developer.
**GI - Galvanised Iron
43
* Currently waived
• FTB – Fibre Termination Box • FWS – Fibre Wall Socket • BTU – Broadband Termination Unit
(modem) • BG – Business Gateway (router) • PC – Personal Computer • DECT Phone – Digital
Enhanced Cordless Telecommunications Phone • DP – Distribution Point • UG – Underground
• RJ45 – Ethernet Cable • RJ11 – Telephone Cable
44
Note:
a) Any charges for additional cabling beyond the standard provided will be
included in the bill.
b) Subsequent to the initial successful installation, any request for
relocation of equipment installed will be subject to a re-wiring charge
of RM200 plus additional charges if additional cabling length is required.
Price is inclusive of a RM50 on-site support fee.
c) Fibre cable of up to 15 metres will be provided to the BTU at the
Customer’s preferred location. Up to 15 metres of RJ45 and up to 15
metres of RJ11 cable will also be provided to the Customer. Any excess
cable unused for the installation will not be provided to the Customer.
d) Location of BTU/BG to be agreed between the Customer and Contractor/
Installer.
Optional Installation
Landed Property - Business
Optional installation refers to installation activity
that is not covered under the scope of the standard
installation provided.
Fibre Distribution Point
Piping for Fibre (GI** Pipe)
1
3
Ceiling
Fence
1a
Joint Box
1
Joint Box
FWS
FTB
1b
2
BTU
BG
Joint Box
Outside pole to FTB
1a Outside pole to FTB via surface wiring
1b Outside pole to FTB via underground wiring
2
3M surface wiring
3
Wiring over the ceiling
45
Optional Installation for FTTH
Description
Charging Parameter
Pricing (RM)
BUSINESS PREMISES
Outside pole to FTB via
surface or underground
wiring
1st 30m lPole to FTB)
450
Additional metre
6
1st 15m (FTB-BTU)
290
Additional metre
20
1st 30m
170
Additional metre
2
3M surface wiring
Wiring over the ceiling*
*Charges do not include cost of standard installation cabling (internal fibre, RJ45 and RJ11)
beyond 15 metres. Please refer to the prices in standard installation table.
46
ATTENTION
1. All costs are inclusive of labour and microduct piping or 3M materials
where applicable.
2. Work includes a 30-day warranty period from job completion date.
This warranty does not cover fault(s) due to third party, Customer’s
negligence or force majeure.
3. Customer must contact the respective Contractor directly within the
warranty period for any optional installation rectification work.
4. Customer is responsible for any maintenance costs on all optional
installation activities.
5. Charges only apply for work carried out by TM Authorised Contractors.
6. Contractor/Installer shall have the absolute right to refuse any
optional installation works or activities as requested by the Customer
if such optional works or activities may result in potential risk or
damage to Customer’s premises or any part thereof or if the skill
required to perform such work is beyond the Contractor’s capability.
7. Customer acknowledges that TM shall not be responsible to
Customer for any loss or damages arising from any optional
installation works or activities attended to by Contractor/Installer
upon the request of the Customer and agrees that any claim for any
loss or damage in connection thereof (if any) shall be made directly
to the Contractor/Installer.
47
*Currently waived
Important Notes Related to UniFi Customer Premises Equipment (CPE)
Charges for CPE Replacement
48
9
TROUBLESHOOTING
BUSINESS GATEWAy (BG) FRONT VIEW
LED Indicators and USB Port
WAN
A Solid Green light
indicates the connection
on the WAN port. An
amber lightindicates
that the Internet
connection has failed.
This LED blinks during
data transmission.
WLAN LED
A solid light indicates that the
wireless segment is ready.
This LED blinks during
wireless data transmission.
Power LED
A Solid Green light indicates a proper
connection to the power supply. A blinking
amber light indicates the device is booting up.
USB Port
This USB port supports
the SharePort function.
Connect a
multi-function printer,
scanner, or USB
storage device to the
port and share the
device throughout the
network.
Local Network LEDs
A solid light indicates a connection to an
Ethernet-enabled device on ports 1-4.
This LED blinks during data transmission.
49
BUSINESS GATEWAy (BG) REAR VIEW
BG Port Connections
50
If you experience any service interruptions on your High Speed Internet,
please refer to the LED indicators below on your Business Gateway (BG)
to troubleshoot the problem
LED Indicator
Power
Status
Description
Solid Green
The device is
switched ON
Blinking in
green and
then return
to Solid
Green
Upon being
completely
switched ON
Solid Orange
1-Device is
powering up
2-Device has
crashed and
is under
recovery
mode
Resolutio
n
Procedure
Normal
operating
condition
Normal
operating
condition
Investigation Next Action
Result
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
1-Check
power supply
at BG
2-Reset BG
3-Wait
45sec
for Solid Green
Normal
operating
condition
Power
indicator
still amber
or orange
Normal
operating
condition
Call TMUC
if still amber
or orange.
TMUC will
set an
appointment
& send a
technical
team
Normal
operating
condition
3-Device is
Normal
undergoing a
operating
reboot process, condition
when complete,
the LED returns
to Solid Green
Normal
operating
condition
51
LED Indicator
Power
Status
Solid Orange
Light off
Internet
(WAN)
Solid Green
Resolutio
n
Procedure
4-Device is
Normal
being reset to
operating
factory settings. condition
When complete,
the LED returns
to Solid Green
The device is
1-Check if
switched OFF power supply
at BG is
properly
connected.
2-Turn ON
power switch
3-If still OFF,
try to use a
different
power source
4-Check if BG
is ON
5-Wait 45sec
for Solid Green
Result
Internet port
Normal
is physically
operating
attached to an condition
Ethernet Cable
and connected
to the Internet
Description
Blinking green Data
in high speed transmission
52
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Power
indicator
still OFF
Call TMUC
if power
indicator is
still OFF.
TMUC will
set an
appointment
& send a
technical
team
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
LED Indicator
Internet
(WAN)
Status
Description
Blinking green ‘Internet’ port
in low speed
is physically
attached to an
Ethernet Cable,
the Internet
type and
credential is
properly
configured in
the router and
the ISP service
is operating.
With the
following
conditions, the
‘Internet’ LED
flashes in
green in
‘low speed’
*(Not connected
to the Internet)
Internet type is
configured with
the ‘Connect on
Demand’ option
but user has
not triggered
the connection
Solid Orange
1-Ethernet
Cable is
attached,
router is
properly
configured but
ISP service
is down
Resolutio
n
Procedure
Normal
operating
condition
Result
Normal
operating
condition
1-Reconfigure ISP service
Internet Setup still down
2-If the
problem still
persists, call
TMUC
Normal
operating
condition
Call TMUC.
TMUC will
set an
appointment
& send a
technical
team to check
the problem
53
LED Indicator
Internet
(WAN)
Result
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
‘Internet’ port
Normal
is physically
operating
attached to an
condition
Ethernet Cable,
but WAN1 is
not connected
to the Internet
and WAN2, 3 or
4 connection is
up and data
is being
transmitted
Normal
operating
condition
Normal
operating
condition
Description
Solid Orange
2-If the session
is dropped for
any other
reason, the
light will
remain in
Solid Orange
3-Internet type
is configured
with the
‘Manual’ option
but user has
not triggered
the connection
Blinking
orange in
high speed
54
Resolutio
n
Procedure
Normal
operating
condition
Status
LED Indicator
Status
Description
Interne
t
(WAN)
Light off
Internet port is
not connected
to an Ethernet
port
WLAN
Solid Green
Radio ON
Blinking green Data
LAN1 to
LAN3
Light off
Radio OFF
Solid Green
A port is
physically
attached to a
switch or a PC
with Ethernet
Cable
Resolutio
n
Procedure
1-Check if power
status is ON at
BTU
2-Check
cableconnection
from BTU
3-Connect
RJ45 cable
from BTU to
yellow WAN
port at BG
4-If the problem
still persists,
try to replace
with a newcable
5-Perform BTU
troubleshooting
Normal
operating
condition
Normal
operating
condition
Result
Call TMUC.
TMUC will set an
appointmentwith
the customer
to configure the
Wireless Setup
Normal
operating
condition
LED
indicator
still OFF
Call TMUC.
TMUC will
set an
appointment
& send a
technical
team to
check the
problem
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
WLAN
indicator
still OFF
TMUC will
send a
technical
team to
check the
problem
Normal
operating
condition
Normal
operating
condition
55
LED Indicator
LAN1 to
LAN3
WPS
56
Status
Description
Resolution
Procedure
Result
Blinking green Data
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Light off
1-LAN port is
not connected
to an Ethernet
port at the PC
2-PC is OFF
3-BG LAN port
faulty
4-PC Ethernet
port faulty
LED
indicator
still OFF
Call TMUC.
TMUC will
set an
appointment
& send a
technical
team to
check the
problem
Blinking blue
WPS in
progress
1- Check if the
power status is
ON at the PC
2- Check the
cable connection
from BG to PC
3- Connect
the RJ45
cable from
PC to blue
LAN port at
BG
4- If the
problem still
persists,
try to replace it
with a new cable
5-Perform PC
Normal
troubleshooting
operating
condition
Normal
operating
condition
Normal
operating
condition
Solid Blue
(5 seconds)
WPS success
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
10
FREQUENTLy ASkED QUESTIONS
PACkAGE
1. Do I pay a separate bill for the services bundled in UniFi?
• All services, High Speed Internet, and Voice offered under the
UniFi package will be bundled as one amount in the UniFi bill.
• All other charges (Value Added Services, call charges to mobile
and non-TM fixed lines) that are not covered as part of the bundle
will be listed separately in the same bill.
• However, if customer chooses to maintain any existing services
even after subscription to UniFi (i.e, Streamyx, Business Broadband,
TM Homeline/Businessline), a separate bill will be given for the
chosen service maintained.
2. Does UniFi have a Fair Usage Policy (FUP)? Does the FUP differ
across packages?
• All UniFi packages are subject to a Fair Usage Policy. FUP is
a standard global practice which ensures that good quality
broadband experience is provided to all customers.
• UniFi packages for customers come with a monthly download
volume allocation. However, the FUP will not impact customers
who do not exhibit unfair usage behaviour, and will not impact the
delivery of Value Added Services.
3. Besides FUP, what are other factors that may affect my Internet
access speed?
57
• These are the factors which may affect your Internet access
speed:
1. Location of website
2. Web Server capacity
3. Network congestion
4. Multiple users or applications
5. PC operating systems
6. WiFi (wireless) connectivity
Note: You can get more information on these factors from our website at
www.tm.com.my.
4. What is the monthly download volume (FUP) imposed?
Currently, the monthly download volume has not been implemented.
However, you may note the monthly download volume as stated below.
VIP20 package – 120GB monthly download volume.
There will be no volume capping for UniFi BIZ packages.
5. Can I upgrade/downgrade my UniFi package?
Subscribers are allowed to upgrade to higher bandwith packages at
any time and at no cost. However, any package downgrade carried
out within the minimum contract period (normal subscriptions)
will be subject to a downgrade charge of RM200 (subject to change
without further notice). In the event of an upgrade or downgrade, the
contract period shall be renewed and a new 24-month contract will
take effect from the upgrade/downgrade date.
58
6. Where can I upgrade/downgrade my UniFi package?
Applications can be made online via the myUniFi portal at
www.tm.com.my, through selected TMpoint outlets or you may call
the Pusat Khidmat Pelanggan TM at 100.
7. When will I get my first bill after I subscribe to the UniFi package?
The first bill can be expected around 1 month after your service is
activated. The first bill will also include a one-time charge for the
installation fee and a two(2)-month subscription fee upfront for
current and subsequent months.
8. Where can I pay my UniFi bill?
For more details and updates on payment channels, you may refer to
www.tm.com.my.
9. Is there any penalty if I terminate my UniFi service?
For any termination within the minimum contract period, customers
shall pay a one-off penalty fee of RM500. There will be no penalty
charges for termination after the minimum contract period.
Customers must also settle any outstanding bills prior to termination
of the service.
INSTALLATION
1. What are the charges imposed for UniFi installation?
An installation fee of RM200 shall be applied for all packages. The
fee will be spread over a period of 5 months, at RM40/month. The
standard installation fee of RM200 will not include any additional
charges that may occur during installation as listed in the following
page:
59
*Currently waived
All additional charges will be included in the bill. If a customer requests
for optional installation, as listed below, all charges are payable direct to
the contractor (either own contractor or TM Authorised Contractor).
surface or underground wiring
3M surface wiring
Additional Charges
Subject to contractor’s quote.
Charges are payable direct
to contractor via cash
Any request for rewiring after the 1st installation is done will be charged at
RM150. Telephone usage charges and any purchase of Value Added Services
will be billed separately. Duration of the standard contract is 24 months.
60
2. The installation charges are quite high. How did you come about
with the amount to charge subscribers?
• The charges commensurate with the costs incurred. As you
know, UniFi is a service provisioned via direct fibre connectivity
to the office and the installation process is more complicated. It
requires a high degree of technical competence and sophisticated
equipment. Along with this, long man-hours are required to ensure
the installation work, which can be between 3 to 4 hours, is timely
and of quality.
• Due to this, we believe the installation charges are affordable.
3. How long does a typical physical installation and testing take?
• Approximately 3 to 4 hours depending on the type of premises and
the sensitive nature and complexity of fibre optic installation.
• An installation involves a site survey, ducting, piping, electrical
work and equipment configuration.
4. Does TM allow customers to appoint their own contractor to
perform internal wiring?
• To ensure that only the highest quality of service is delivered to our
customers, TM does not allow unaccredited contractors to perform
the installation of the service. Only TM or its appointed agents can
install the fibre optic connectivity at the customer’s premises.
• Customers who want to do additional enhancements to their
internal wiring may use third party contractors after TM has
completed the installation and tested that the service is working
properly. All additional costs will be borne by the customer.
61
5. What should I do if my UniFi equipment is faulty?
Free one-to-one replacements shall be granted for faulty units due to
manufacturing defects within the warranty period. Once the warranty
period has expired, customers are responsible to replace or repair
the faulty equipment at their own cost. For customer service, call our
Customer Service Centre at 100.
6. What if I need to relocate my UniFi service? Are there any charges
that I need to pay?
Relocation requests can be made at selected TMpoint outlets or
through the Pusat Khidmat Pelanggan TM. Re-connection at
the new location will be subject to service availability. A relocation
fee of RM300 shall apply.
7. I would like to change the location of my UniFi equipment in my
office from one room to another. Are there any additional charges
that will be imposed for my wiring?
Yes you can do that. However, you will be charged an additional fee of
RM150 for rewiring and an on-site support fee of RM50. There will be
additional charges on extra cable length if it is more than that provided
under the standard installation process. Please refer to the table on the
following page.
62
*Currently waived
surface or underground wiring
3M surface wiring
Additional Charges
Subject to contractor’s quote.
Charges are payable direct
to contractor via cash
8. After I had relocated my UniFi equipment, additional charges were
imposed in my bill. Is there any receipt to indicate I have made the
payment?
For any additional cabling charges beyond what is provided under
standard installation, you don’t need to pay it directly to the UniFi
installer. The additional cabling charges will be included in your
first bill. However, for optional installation which involves concealed
63
wiring, wiring over the ceiling and concealed underground cabling,
you need to pay the additional charges to the contractor/UniFi
installer directly in cash and receive an official receipt.
9. I’ve never used the telephone service in my office before and I’m
going to apply for UniFi service. What should I do in order to install
the UniFi service in my office?
You must inform and discuss with your building management prior
to making an appointment for installation. Check with your building
management to ensure the existing copper line is working fine for
VDSL2 installation.
10. I use both Streamyx and UniFi simultaneously in my office. May I
use the Business Gateway as my Streamyx router?
The Business Gateway can only be used for the UniFi service. It
cannot be used for other Internet services because the built-in
system uses a different platform.
11. My company would like to set up a network by using the UniFi
service. Does TM provide networking services?
TM only provides installation for UniFi services in your premises.
Networking is done at the customer’s own initiative and expense.
12. If I need to cancel/postpone my appointment for installation, will
there be a penalty charged?
If a deferment or request to postpone an installation is made within
24 hours from the appointment time, a penalty of RM200 will be
imposed. Any deferment request made at least 24 hours BEFORE
the appointment time will not be penalised.
64
11
CONTACT US
www.tm.com.my
[email protected]
TM Customer Service Centre
SALES & ENQUIRIES
100
Monday - Friday (9.00am-9.00pm)
Saturday (10.00am-6.30pm)
CUSTOMER SUPPORT
100
Account Management & Billing
Monday - Sunday (7.30am-10.30pm)
Technical Assistance
24 hours a day
Terms and conditions apply and are subject to change. Rates and information shown
are correct at the time of publication and are subject to change without prior notice.
65
Thank yoU
THANK YOU FOR SUBSCRIBING TO THIS UniFi
PACKAGE FROM THE NO. 1 HIGH SPEED BROADBAND
PROVIDER IN MALAYSIA.
66
UniFi-b/V6/07/12
C
PRA-PEMASANGAN
1. Setelah pendaftaran perkhidmatan berjaya, pusat panggilan/agen
kami akan menghubungi anda untuk temu janji pemasangan.
2. Pengesahan semula temu janji akan dibuat oleh TM 3 hari sebelum
dan dalam tempoh 24 jam daripada masa pemasangan.
3. Bagi pembatalan/penangguhan temu janji yang diterima dalam
tempoh 24 jam daripada tarikh pemasangan yang dijadualkan,
bayaran sebanyak RM200 akan dikenakan.
PEMASANGAN
KEPERLUAN AM
1. Sebagai pemilik premis, kehadiran anda diperlukan sepanjang
tempoh pemasangan. Sila lantik Wakil yang Dibenarkan jika anda
tidak dapat berada di situ.
2. Sebelum sebarang kerja bermula, tandatangan anda diperlukan
dalam Service Acceptance Form (SAF).
3. Penebukan minimum akan dibuat untuk menyambung kabel gentian
dari luar ke dalam premis anda.
4. Akses kepada 4 poin tenaga untuk pemasangan peralatan
diperlukan.
5. Tiada temu janji akan dibuat bagi premis dalam proses
pengubahsuaian.
1
6. Bagi tujuan keselamatan, kata laluan perkhidmatan anda hanya boleh
dilihat dan ditukar di portal myUniFi [https://occ.unifi.my]. Butiran
akaun myUniFi anda akan dihantar ke nombor mudah alih anda serta
ke alamat e-mel pilihan anda. Sila pastikan butiran yang diberikan
adalah betul.
7. Anda dan/atau Wakil yang Dibenarkan harus menyediakan Kad
Pengenalan/Pasport semasa pemasangan perkhidmatan UniFi untuk
tujuan pengesahan.
PEMASANGAN STANDARD
1. Bagi pemasangan standard, yuran sebanyak RM200 akan dikenakan.
(Sila rujuk di dalam untuk butiran lanjut).
2. Semua kerja pendawaian yang dibuat akan melalui permukaan
dinding dan ditutup di dalam casing yang dipanggil ‘raceway’.
3. Jika tambahan panjang kabel diperlukan melebihi apa yang
disediakan dalam pakej standard, caj tambahan akan dikenakan. Caj
tambahan ini akan dimasukkan ke dalam bil anda seterusnya. Tiada
bayaran tunai dibenarkan.
PEMASANGAN PILIHAN
1. Pemasangan pilihan meliputi tiang luar ke FTB melalui pendawaian
di atas permukaan atau bawah tanah, pendawaian permukaan 3M
dan pendawaian melalui siling.
2. Anda perlu mendapatkan Kontraktor sendiri untuk melakukan
kerja-kerja pemasangan pilihan atau anda boleh memilih salah satu
2
panel Kontraktor dalam senarai TM.
3. Bagi kerja-kerja pemasangan pilihan, caj akan dikenakan. Caj
yang disebut akan meliputi kos tenaga kerja dan paip microduct
atau bahan-bahan 3M jika perlu. Caj ini harus dijelaskan secara
tunai dengan Kontraktor yang berkenaan. Sila pastikan anda diberi
resit. Jika sebarang tambahan panjang kabel dalaman diperlukan
melebihi apa yang disediakan di bawah skop pemasangan standard,
kos terbabit akan dimasukkan ke dalam bil anda seterusnya.
BAGI BANGUNAN TINGGI
1. Jika anda tinggal di bangunan tinggi, bantuan anda untuk mendapatkan
kerjasama pihak pengurusan bangunan anda (kebenaran, akses dan
sebagainya) diperlukan untuk membolehkan kerja-kerja pemasangan
dibuat.
2. Jika anda tinggal di bangunan tinggi yang mempunyai pendawaian
kuprum dalaman, anda harus menamatkan perkhidmatan jalur lebar
talian tetap sedia ada (jika ada) bagi membolehkan kami memasang
UniFi melalui pendawaian yang sama ke dalam premis anda.
PASCA-PEMASANGAN
1. Pemindahan perkhidmatan UniFi ke alamat baru akan dikenakan
bayaran sebanyak RM300, dan tertakluk pada kesediaan
perkhidmatan di kawasan tersebut. Bayaran ini akan dimasukkan ke
dalam bil anda.
3
2. Turun taraf pakej akan tertakluk pada bayaran sebanyak RM200.
Untuk sebarang permintaan naik taraf atau turun taraf yang
memerlukan TM pergi ke premis anda, bayaran tambahan sebanyak
RM200 akan dikenakan.
KONTRAK PERKHIDMATAN
1. Kontrak perkhidmatan UniFi adalah selama 24 bulan.
2. Jika perkhidmatan ditamatkan dalam tempoh kontrak, bayaran
penalti sebanyak RM500 akan dikenakan.
PERALATAN & PERKHIDMATAN
1. UniFi adalah perkhidmatan Jalur Lebar Berkelajuan Tinggi berwayar.
Anda akan menerima perkhidmatan optimum daripada UniFi melalui
sambungan berwayar sahaja.
2. Keupayaan tanpa wayar disediakan sebagai manfaat tambahan
kepada perkhidmatan ini. Walau bagaimanapun, sambungan tanpa
wayar mempunyai hadnya sendiri.
3. Semua peralatan yang disediakan untuk perkhidmatan UniFi
didatangkan dengan jaminan selama 12 bulan.
4. Pemasangan UniFi anda dianggap berjaya hanya jika semua
perkhidmatan dual-play iaitu Telefon dan Internet Berkelajuan Tinggi
diaktifkan sepenuhnya. Pengaktifan sebahagian perkhidmatan tidak
dibenarkan.
4
PENGEBILAN
1. Bil akan dihantar setiap bulan ke alamat pengebilan yang ditetapkan
atau alamat surat-menyurat anda.
2. Silakan berikan kami alamat terkini/lengkap bagi membolehkan bil
anda sampai pada masa yang ditetapkan.
3. Anda juga boleh mengakses bil anda di portal UniFi di www.tm.com.my,
sila klik pada MyUniFi.
4. Anda juga boleh memilih untuk menerima bil melalui e-mel.
BAGAIMANA UNTUK MENUKAR KATA LALUAN
1. Layari portal myUniFi di https://occ.unifi.my untuk menukar kata
laluan perkhidmatan anda.
2. Sila rujuk panduan langkah-langkah di dalam FAQ (Soalan-soalan
Lazim).
3. Di bawah tab myUniFi, klik menu ‘Billing Account’.
4. Klik ‘Change Service Password’.
5. Pilih kata laluan perkhidmatan yang ingin anda tukar.
6. Masukkan kata laluan baru anda dan sahkan. Klik ‘Submit’.
5
6
PERKHIDMATAN TM UniFi
TM UniFi menawarkan perkhidmatan Jalur Lebar Berkelajuan Tinggi
pada kelajuan 5Mbps dan ke atas. Jalur Lebar Berkelajuan Tinggi
ini akan disediakan di premis perniagaan melalui teknologi gentian
optik. Teknologi gentian berupaya menghantar data yang bermutu
pada kelajuan yang mengatasi teknologi jalur lebar yang sedia
ada. Dengan perkhidmatan Jalur Lebar Berkelajuan Tinggi, UniFi
berupaya memberi pengalaman gaya hidup digital yang baru untuk
rakyat Malaysia. Ia bakal menawarkan lebih banyak peluang untuk
mencapai kandungan dalam talian yang belum pernah dinikmati
sebelum ini, seperti hiburan, permainan, pendidikan, perniagaan,
bekerja, kesihatan, perhubungan, perkhidmatan dan banyak lagi.
7
FAEDAH-FAEDAH
Dengan UniFi, anda boleh menikmati faedah-faedah berikut:
8
•
Pindah fail (saiz fail) besar ke rakan niaga anda dalam beberapa
minit atau beberapa saat sahaja bergantung kepada saiz fail.
•
Dengan Alamat IP Tetap, anda kini boleh mengawal rangkaian
pejabat dengan lebih berkesan walaupun dari jauh. Akses pejabat
dari mana sahaja di serata dunia dengan satu Alamat IP. Anda juga
boleh mendapatkan lebih daripada satu Alamat IP Tetap untuk tujuan
pantauan dan menghos.
•
Bekerja dari rumah dan kekal berhubung dengan pejabat atau
pelanggan serta rakan perniagaan di mana sahaja di dunia dalam
masa sebenar melalui Internet Berkelajuan Tinggi, sambungan
video dan suara.
•
Uji aplikasi ataupun perisian (permainan, video, perniagaan ataupun
perbualan) melalui Internet Berkelajuan Tinggi serentak dengan
sesiapa sahaja di mana jua dalam masa sebenar serta format
beresolusi tinggi.
•
Akses perkhidmatan pendidikan seperti ‘perniagaan dalam talian’
dan melibatkan diri dalam mesyuarat maya dengan rakan kongsi
di mana jua di serata dunia serta nikmati pengalaman pencarian
maklumat yang hebat dengan keupayaan muat turun rujukan
berkaitan perniagaan, kandungan dan aplikasi dengan pantas.
•
Terima nasihat dan tips daripada konsultan/perunding serta sekutu
perniagaan dari ruang pejabat anda melalui Internet Berkelajuan
Tinggi, video berdefinisi tinggi dan perkhidmatan suara.
Secara keseluruhannya, UniFi berupaya memberikan nilai yang
lebih tinggi untuk warga Malaysia menikmati gaya hidup digital dan
pengalaman dalam talian yang lebih hebat, kelebihan daya saing serta
prasarana jalur lebar bertaraf dunia.
9
10
KANDUNgAN
MUKA SURAT
1.
Panduan Perkhidmatan
13
2.
Singkatan
14-15
3.
Pendawaian dan Rangkaian
16
4.
Peralatan Premis Pelanggan (CPE)
17-24
5.
Telefon (Perkhidmatan Suara)
25-30
6.
Perkhidmatan Nilai Tambahan (VAS)
31-40
7.
Peralatan Premis Pelanggan (Pilihan)
41-42
8.
Caj Berkaitan Pemasangan UniFi
43-48
9.
Penyelesaian Masalah
49-56
10.
Soalan-soalan Lazim
57-65
11.
Hubungi Kami
66
11
12
1
PANDUAN PERKHIDMATAN
Panduan perkhidmatan UniFi ini menyediakan ringkasan tentang
perkhidmatan UniFi Jalur Lebar Berkelajuan Tinggi untuk perniagaan
serta kelebihan yang ditawarkan untuk pejabat anda. Sila baca panduan
ini dengan teliti untuk mengetahui tentang perkhidmatan ini.
13
2
AC
ATA
BG
BPL
BTU
CPE
DECT
DP
FTTH
FUP
HDMI
HSI
LAN
NIC
ONU
OS
14
SINGKATAN
– Arus Ulang-Alik (Alternate Current)
– Adaptor Telefon Analog
– Business Gateway
- Talian Kuasa Jalur Lebar (Broadband Power Line)
– Broadband Termination Unit
– Peralatan Premis Pelanggan
(Customer Premises Equipment)
– Telekomunikasi Tanpa Wayar Digital Yang Dipertingkatkan
(Digital Enhanced Cordless Telecommunication)
– Titik Pengagihan (Distribution Point)
– Gentian Ke Rumah (Fibre To The Home)
– Polisi Penggunaan Sekata (Fair Usage Policy)
– Antara Muka Multimedia Berdefinisi Tinggi
(High Definition Multimedia Interface)
– Internet Berkelajuan Tinggi (High Speed Internet)
– Rangkaian Kawasan Tempatan (Local Area Network)
– Kad Antara Muka Rangkaian (Network Interface Card)
– Unit Rangkaian Optik (Optical Network Unit)
– Sistem Operasi (Operating System)
POP
– Protokol Pejabat Pos (Post Office Protocol)
PSTN
– Rangkaian Telefon Peralihan Awam
(Public Switched Telephone Network)
SDF
– Subscriber Distribution Frame
SMTP
– Protokol Pemindahan Mel Mudah
(Simple Mail Transfer Protocol)
SSID
– Pengenalan Set Perkhidmatan (Service Set Identifier)
TM
– Telekom Malaysia Berhad
URL
USB
– Pengesan Lokasi Sumber Seragam
(Uniform Resource Locator)
– Bas Bersiri Semesta (Universal Serial Bus)
VAS
– Perkhidmatan Nilai Tambahan (Value Added Services)
VDSL2 – Talian Pelanggan Digital Berkelajuan Amat Tinggi
(Very High Speed Digital Subscriber Line 2)
WAN
– Rangkaian Kawasan Luas (Wide Area Network)
WiFi
– Penepatan Rangkaian Tanpa Wayar (Wireless Fidelity)
WLAN – Rangkaian Kawasan Tempatan Tanpa Wayar
(Wireless Local Area Network)
WPS
– WiFi Protected Setup
15
3
3.1
PENDAWAIAN DAN RANGKAIAN
PENDAWAIAN DAN RANGKAIAN DI DALAM PEJABAT
Rajah di atas menunjukkan pemasangan UniFi dual-play di pejabat
anda. Kakitangan teknikal TM akan memasang BTU berhampiran
telefon atau komputer utama di pejabat anda. Kabel gentian dari tiang
telefon berhampiran atau DP bawah tanah akan disambungkan terus
ke BTU. Untuk bangunan tinggi, kadangkala pemasangan kabel gentian
ditamatkan di bilik SDF. Walau bagaimanapun, sambungan ke pejabat
anda akan menggunakan pendawaian sedia ada. Keadaan ini bergantung
kepada kebenaran oleh pemilik bangunan serta jenis pendawaian sedia ada.
16
4
PERALATAN PREMIS PELANGGAN (CPE)
Sebagai sebahagian daripada tawaran pakej, TM akan membekalkan
peralatan yang diperlukan kepada anda untuk dipasang di premis
perniagaan anda bagi menyediakan perkhidmatan UniFi. Peralatan
yang disediakan adalah seperti berikut:
Telefon DECT
4.1
Business
Gateway (BG)
Broadband
Termination Unit (BTU)
Broadband Termination Unit (BTU)
Dua jenis BTU akan dipasang bergantung kepada jenis premis:
a) ONU untuk FTTH (premis dataran)
b) Modem VDSL2 untuk VDSL2 (bangunan tinggi)
BTU merupakan unit penamatan jalur lebar daripada Rangkaian
Akses (Ibusawat TM). Unit ini berfungsi seperti modem yang
membenarkan laluan Internet dan data ke pejabat anda. BTU
akan menterjemah denyutan cahaya yang membawa data
melalui kabel gentian optik menjadi isyarat elektrik yang boleh
dikenal pasti oleh komputer anda.
17
Pakej BTU terdiri daripada:
a) 1 unit – Modem ONU / VDSL2
b) 1 unit – 1 meter Kabel Ethernet
c) 1 unit – 1 meter Kabel Telefon
d) 1 unit – Adaptor Kuasa (Power Adaptor)
e) 1 unit – Panduan Pengguna
4.2
Business Gateway (BG)
BG, yang juga dikenali sebagai router, merupakan set kawalan
utama perkhidmatan UniFi untuk pejabat anda. Ia mengawal
akses ke Internet Berkelajuan Tinggi dan perkhidmatan lain yang
disambung melaluinya. Ia membolehkan pengguna menyertai
pelbagai aktiviti dalam talian secara langsung seperti penstriman
video, permainan online, video masa sebenar dan banyak lagi.
18
4.2.1 Pemahaman tentang Teknologi Tanpa Wayar
Teknologi tanpa wayar sering dilihat sebagai alternatif kepada
teknologi berwayar. Walau bagaimanapun, teknologi tanpa wayar
tidak lengkap dengan sendirinya. Dalam konteks komunikasi
serba moden ini, kedua-dua teknologi berwayar dan tanpa wayar
ini mempunyai kedudukan dan kegunaan sendiri, bergantung
kepada faktor seperti kualiti, visualisasi, kestabilan, pengalaman,
kemudahan, keperluan, persekitaran dan sebagainya.
Ada ketikanya kedua-dua teknologi ini diperlukan serentak, maka
kedua-duanya melengkapi antara satu sama lain, bukan sebagai
alternatif.
Oleh yang demikian, kami ingin memberi penekanan terhadap
aspek-aspek tertentu teknologi tanpa wayar agar pengguna
jalur lebar lebih memahami, peka dan sedar tentang implikasi
terhadap teknologi tanpa wayar.
Apakah yang perlu saya ketahui?
Pertama sekali, pengguna perlu tahu bahawa mereka tidak
mungkin dapat menikmati kelajuan akses jalur lebar yang sama
dengan sambungan berwayar apabila menggunakan teknologi
tanpa wayar. Ini juga berlaku pada perkhidmatan yang dilanggan
daripada mana-mana pembekal perkhidmatan yang lain.
Prestasi akses tanpa wayar dipengaruhi pelbagai faktor seperti:
1. Ketebalan dinding dalam premis.
2. Gangguan daripada peralatan elektrik lain.
3. Lokasi atau jarak router dan sebagainya.
19
Bagi perkhidmatan Jalur Lebar Berkelajuan Tinggi TM, UniFi,
kedua-dua sambungan akses Internet berwayar dan tanpa wayar
ditawarkan melalui router yang dipasang, iaitu Business Gateway
(BG).
Fakta tentang Business Gateway (BG) anda:
1. BG boleh digunakan dengan komputer-komputer sedia tanpa
wayar.
2. Jika komputer anda tidak dilengkapi sedia tanpa wayar, anda
boleh menaik taraf komputer anda dengan membeli adaptor
USB tanpa wayar.
3. Router tanpa wayar telah direka khusus untuk kegunaan
perkhidmatan UniFi.
4. Jaminan terhad 1 tahun diberi kepada BG sekiranya berlaku
kerosakan ketika pembuatan sahaja.
5. Adaptor atau peranti USB tanpa wayar yang terdapat di pasaran
mungkin boleh berfungsi dengan BG yang dibekalkan. Walau
bagaimanapun, kami tidak boleh menawarkan sokongan
ataupun jaminan atas kesesuaian peralatan lain yang dipasang
dan disambung pada BG.
Memandangkan banyak peranti tanpa wayar yang berada di
pasaran berfungsi pada rangkaian 2.4GHz, daripada kad tanpa
wayar kepada telefon DECT, kemungkinan bahawa sambungan BG
tanpa wayar anda mengalami gangguan daripada peranti tanpa
wayar jiran, lalu mengganggu kelajuan sambungan anda.
20
Namun begitu, banyak manfaat yang ditawarkan melalui
sambungan Internet tanpa wayar, termasuk keupayaan mengakses
Internet dengan pelbagai peranti berbeza, di mana sahaja di premis
anda. Disebabkan cara jalur lebar dan tanpa wayar berfungsi
bersama, kelajuan capaian Internet mungkin berkurangan apabila
anda menggunakan akses tanpa wayar (berbanding sambungan
terus ke BG menggunakan Kabel Ethernet).
Apa yang boleh saya lakukan untuk mengurangkan gangguan?
1. Kabel Ethernet
Mula-mula, sambungkan komputer anda terus ke BG
menggunakan Kabel Ethernet untuk memastikan sama ada
konfigurasi tanpa wayar mengganggu kelajuan Internet anda.
2. Penggunaan Berganda
Pastikan bilangan pengguna yang menggunakan sambungan
anda – jika sambungan anda membenarkan penggunaan
serentak, pastikan tiada yang menggunakan jalur lebar anda
dengan banyak.
3. Reboot
Peralatan elektronik dan perisian kadangkala mengalami
masalah, seperti ‘beku’ atau ‘tergantung’ – rebooting
membolehkan peralatan anda menjalani pemeriksaan
diagnostik dan dengan proses set semula dan menghidupkan
semula, yang selalunya boleh menyelesaikan masalah.
Hanya padamkan komputer dan BG selama 30-60 saat dan
hidupkannya semula.
21
4. Letakkan BG (atau titik akses tanpa wayar) di kedudukan
pertengahan
Seboleh-bolehnya, letakkan router tanpa wayar di tengahtengah premis anda, jauh daripada sebarang rintangan.
Sekiranya router tanpa wayar anda diletakkan berhampiran
dinding, signal mungkin lemah akibat halangan. Ataupun, anda
boleh mengalihkan peranti anda lebih dekat kepada BG.
5. Alihkan BG daripada lantai dan jauh daripada dinding dan
objek besi (seperti kabinet fail besi)
Besi, dinding dan lantai boleh mengganggu signal tanpa wayar
router anda. Lebih dekat router dengan halangan-halangan ini,
lebih besar gangguan dan lebih lemah sambungannya.
6. Kurangkan gangguan tanpa wayar
Sekiranya anda memiliki telefon DECT atau peranti/elektronik
tanpa wayar lain di premis anda, komputer anda mungkin tidak
berupaya ‘mendengar’ router anda akibat ‘kebisingan’ daripada
peranti tanpa wayar lain. Untuk mengurangkan ‘kebisingan’
tersebut, elakkan daripada penggunaan elektronik tanpa wayar
yang berfungsi pada frekuensi 2.4GHz. Gunakan telefon DECT
yang berfungsi pada frekuensi 5.8GHz ataupun 900MHz.
7. Kemas kini pemacu adaptor rangkaian anda ataupun firmware
Pengeluar router sentiasa memperbaiki fungsi router
mereka secara percuma. Kadangkala, pembaikan ini boleh
meningkatkan prestasi. Untuk mendapatkan status terkini
22
firmware router anda, lawati laman web pengeluar router anda.
Penjual adaptor jaringan juga sentiasa mengemas kini perisian
yang digunakan Windows untuk berkomunikasi dengan adaptor
jaringan, iaitu pemacu. Kemas kini ini boleh memperbaiki
prestasi serta tahap keupayaan.
8. Naik taraf peranti 802.11b/g kepada model 802.11n
802.11 b/g merupakan peranti jaringan tanpa wayar biasa
yang terdapat di pasaran, tetapi 802.11n tiga kali lebih pantas.
Sekiranya anda menggunakan peranti 802.11b/g dan anda tidak
berpuas hati dengan prestasinya, gantikan adaptor jaringan
anda dengan peralatan 802.11n yang sesuai. Sekiranya anda
membeli peralatan baru, pilihlah model 802.11n.
Secara teorinya, jaringan tanpa wayar tidak pernah mencapai
had jalur lebar. Dalam lingkungan radius 10 meter, peranti
802.11b selalunya memperolehi jalur lebar 2-5Mbps. Peranti
802.11g biasanya memperolehi jalur lebar 13-23Mbps manakala
802.11n mencapai 37.42Mbps.
Kesimpulannya, perlu disedari bahawa teknologi tanpa wayar
bergantung kepada pelbagai faktor yang boleh mempengaruhi
keupayaannya dalam membekalkan kelajuan Internet yang
optimum. Apa yang diperlukan adalah pengetahuan dan
pemahaman tentang faktor-faktor tersebut.
Kami berharap agar maklumat ini boleh membantu anda
mengoptimumkan pengalaman serta manfaat UniFi yang anda
langgani.
23
Pakej BG terdiri daripada:
a) 1 unit – Business Gateway
b) 5 unit – 1 meter Kabel Ethernet
c) 1 unit – Adaptor Kuasa (Power Adaptor)
d) 1 unit – Panduan Pengguna
4.3
24
Telefon DECT
Telefon DECT merupakan set telefon talian tetap mudah alih untuk
kebebasan pergerakan di dalam premis. Ia berupaya menyimpan
nombor-nombor telefon, nada dering pilihan, nombor terakhir
yang didail, dail semula dan banyak lagi.
Pakej Telefon DECT terdiri daripada:
a) 1 unit – Telefon DECT
b) 1 unit – Adaptor Kuasa (Power Adaptor)
c) 1 unit – Pelindung Ganggang
d) 1 unit – Pengecas
e) 1 unit – Panduan Pengguna
5
TELEFON (PERKHIDMATAN SUARA)
Langganan perkhidmatan UniFi melayakkan anda untuk menerima
satu perkhidmatan suara TM percuma. Perkhidmatan suara tertakluk
kepada maksimum SATU (1) Talian Suara. Nombor PSTN yang baru
akan diberikan kepada telefon baru (Telefon DECT) secara percuma.
Perkhidmatan Suara membolehkan semua panggilan masuk dan keluar,
sama seperti perkhidmatan PSTN. Pelanggan tidak boleh menukar
nombor perkhidmatan suara UniFi. Nikmati Pakej Perniagaan UniFi
dengan kadar panggilan istimewa seperti di bawah:
i.
KADAR RATA 5 sen/min ke semua talian tetap TM seluruh Malaysia.
ii. KADAR RATA 15 sen/min ke semua talian mudah alih dan talian
tetap lain seluruh Malaysia.
iii. Kadar biasa Panggilan Antarabangsa (IDD). (Pengaktifan Panggilan
Antarabangsa adalah atas permintaan.)
iv. Kadar faks adalah sama seperti kadar panggilan suara seperti di
atas. Caj-caj bergantung kepada jumlah masa yang diambil untuk
menghantar faks tanpa mengira kuantiti muka surat yang berjaya
dihantar.
Untuk setiap Pakej Perniagaan UniFi, anda boleh melanggan SATU (1)
Talian Suara tambahan dengan kadar panggilan yang sama.
Talian tambahan boleh dilanggan pada harga RM45 atau RM78/bulan bagi
setiap talian.
25
5.1
Ciri Suara
Pilihan untuk ciri suara tambahan. Kadar adalah seperti berikut:
Three Party Conference – Kemudahan rangkaian yang membolehkan tiga atau lebih
pihak dihubungkan sekali gus dalam satu panggilan persidangan, di mana mereka boleh
bercakap dan mendengar secara serentak.
RM3.00
Call Waiting – Membenarkan pengguna untuk menerima isyarat bahawa terdapat
pemanggil lain yang sedang cuba menghubunginya ketika pengguna sedang
menggunakan telefon.
RM1.50
Call Forwarding – Ciri pada sesetengah rangkaian telefon yang membenarkan panggilan
masuk disambungkan ke nombor telefon mudah alih atau nombor telefon lain di
PERCUMA
mana pihak yang ingin dihubungi tersebut berada. Terdapat 3 jenis Call Forwarding:
1. Tanpa Syarat 2. Tiada Balas 3. Talian Sibuk
Call Hold – Membolehkan anda untuk menangguhkan panggilan sedia ada tanpa
memutuskan hubungan sementara anda menjawab atau membuat panggilan kedua.
PERCUMA
Call Line Identification Presentation (CLIP) – Mempamerkan nombor telefon pemanggil.
PERCUMA
Calling Line Identification Restriction (CLIR) – Mengawal pameran identiti pemanggil.
RM3.00
Do Not Disturb – Tiada panggilan masuk dibenarkan.
PERCUMA
Voice Mail – Perkhidmatan jawapan berkomputer yang disediakan oleh rangkaian telefon
secara automatik – dan merakam pesanan suara daripada pemanggil – apabila pelanggan
gagal menjawab sendiri panggilan tersebut, mudah alih yang akan menjawab panggilan.
PERCUMA
Voice Barring IDD Calls – Membenarkan pengguna untuk menetapkan larangan tertentu
atas panggilan keluar daripada nombor IDD.
PERCUMA
Voice Premium Calls (Menyekat Panggilan IDD ke +600, +1377 dan +1315) – Membenarkan
pengguna untuk menetapkan larangan tertentu atas panggilan keluar daripada nombor
IDD ke +600, +1377 dan +1315.
PERCUMA
Voice Premium Calls (Menyekat Panggilan IDD ke +600) - Membenarkan pengguna untuk
menetapkan larangan tertentu atas panggilan keluar daripada nombor IDD ke +600.
PERCUMA
Nota : Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau
sokongan teknikal, sila layari www.tm.com.my.
26
5.1.1 Three Party Conference
Bagaimanakah cara menggunakan Three Party Conference?
1) Handset 1 – Semasa panggilan luar, tekan butang ‘R’ untuk
menangguhkan panggilan.
2) Handset 1 – Pilih unit yang diingini dengan menggunakan
butang skrol, kemudian tekan butang ‘CALL’.
• Jika pihak yang dihubungi tidak menjawab panggilan, tekan
butang ‘CALL’ untuk kembali ke panggilan luar.
3) Handset 2 (Penerima) – Tekan butang ‘CALL’ untuk menjawab
panggilan.
• Handset 2 boleh berkomunikasi dengan Handset 1.
4) Handset 1 – Tekan butang ‘INT’.
• Untuk meninggalkan persidangan, tekan butang ‘OFF’.
Perbincangan di antara pihak lain boleh diteruskan.
• Untuk menangguhkan panggilan luar, tekan butang ‘R’. Untuk
bersambung kembali ke persidangan, tekan butang ‘INT’.
5.1.2 Call Waiting
Bagaimanakah cara mengaktifkan Call Waiting?
1) Dail *43#.
2) Tekan butang ‘CALL’.
3) Dengar nada yang menandakan pengaktifan perkhidmatan
berjaya dilakukan.
Bagaimanakah cara membatalkan Call
Waiting? 1) Dail #43#.
3) Dengar nada yang menandakan pembatalan perkhidmatan
berjaya dilakukan.
27
5.1.3 Call Forwarding (Tanpa Syarat)
Bagaimanakah cara mengaktifkan Call Forwarding (Tanpa Syarat)?
1) Dail *21* <Nombor Telefon> diikuti #.
Contoh *21*01X XXX XXXX #.
3) Tunggu nada pengesahan.
Bagaimanakah cara membatalkan Call Forwarding (Tanpa Syarat)?
1) Dail #21#.
Call Forwarding (Talian Sibuk)
Bagaimanakah cara mengaktifkan Call Forwarding (Talian Sibuk)?
Bagaimanakah cara membatalkan Call Forwarding (Talian Sibuk)?
1) Dail #71#.
Call Forwarding (Tiada Balas)
Bagaimanakah cara mengaktifkan Call Forwarding (Tiada Balas)?
28
Bagaimanakah cara membatalkan Call Forwarding (Tiada Balas)?
1) Dail #61#.
2) Tekan butang ‘CALL’
5.1.4 Call Hold
Bagaimanakah cara mengaktifkan Call Hold?
1) Tekan butang ‘R’, kemudian tekan butang ‘OFF’ semasa
panggilan luar.
2) Untuk menyahaktifkan Call Hold, tekan butang ‘CALL’.
5.1.5 Do Not Disturb
Bagaimanakah cara mengaktifkan ciri-ciri Do Not Disturb?
1) Dail *26#.
3) Dengar nada yang menandakan pengaktifan perkhidmatan
berjaya dilakukan.
Bagaimanakah cara membatalkan ciri-ciri Do Not Disturb?
1) Dail #26#.
3) Dengar nada yang menandakan pembatalan perkhidmatan
berjaya dilakukan.
5.1.6 Voice Mail
Bagaimanakah cara mengaktifkan Voice Mail?
29
1) Tiada konfigurasi khas diperlukan untuk mengaktifkan ciri ini
dari CPE.
2) Jika pelanggan sibuk atau tidak menjawab panggilan selepas 40
saat, panggilan akan dipindahkan ke server Voice Mail.
3) Untuk mendapatkan semula mesej, pelanggan perlu mendail
1 300 88 6245 diikuti nombor talian tetap.
Nota : Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
teknikal, sila layari www.tm.com.my.
30
6
PERKHIDMATAN NILAI TAMBAHAN (VAS)
Untuk melanggan Perkhidmatan Nilai Tambahan (VAS), sila hubungi
Pusat Khidmat Pelanggan TM di 100 atau beli secara dalam talian di
www.tm.com.my atau kunjungi TMpoint yang terpilih.
6.1
e-mel
Perkhidmatan e-mel ini menawarkan penyimpanan bersaiz 2GB.
Walau bagaimanapun, atas budi bicaranya, TM akan menambah
kapasiti tersebut untuk membolehkan penyimpanan e-mel yang
lebih besar secara PERCUMA pada masa akan datang. Alamat
e-mel anda adalah seperti yang dicetak pada Slip Pengesahan anda.
SATU alamat e-mel bagi Perniagaan: [email protected].
Anda akan mempunyai 2 pilihan untuk mengakses akaun e-mel
UniFi anda:
Pilihan 1: Webmail – Akses kepada e-mel anda melalui web
browser di http://webmail.unifi.my.
Pilihan 2: e-mail Client pilihan.
6.1.1 Akses melalui Webmail
Langkah 1: Log masuk ke http://webmail.unifi.my.
Langkah 2: Masukkan ID e-mel anda (seperti dalam Slip
Pengesahan) dalam ruangan e-mail Address,
kemudian masukkan Kata Laluan anda.
31
Langkah 3: Klik Login.
Sekiranya anda terlupa Kata Laluan anda, sila hubungi Pusat
Khidmat Pelanggan TM di 100 atau e-mel ke [email protected]
6.1.2 Akses melalui e-mail Client
Langkah 1: Log masuk ke http://webmail.unifi.my.
Langkah 2: Klik ‘Learn how to receive UniFi e-mail via e-mail Client’
dan ikut arahan.
TM akan menghantar arahan terperinci mengenai ubah suai
domain peribadi anda melalui e-mel sebaik sahaja perkhidmatan
diaktifkan (3 hari selepas pakej perkhidmatan UniFi diaktifkan).
Untuk mengakses domain peribadi anda, sila ikuti langkahlangkah berikut:
Langkah 1: Layari https://cp.netmyne.net.
Langkah 2: Masukkan User Name dan Kata Laluan.
6.2
32
TM WiFi
TM WiFi merupakan akses Internet jalur lebar tanpa wayar yang
disediakan di pusat membeli belah, kedai kopi, restoran, pusat
konvensyen, hotel dan lain-lain. Anda boleh membuat sambungan
ke Internet apabila berada di premis-premis ini.
Ikuti langkah berikut untuk mengakses Internet melalui TM WiFi:
Langkah 1: Hanya aktifkan TM WiFi SSID dalam pilihan rangkaian
tanpa wayar anda.
Langkah 2: Buka pelayar (Internet Explorer adalah disyorkan)
kemudian taip sebarang alamat URL.
Langkah 3: Anda akan bawa ke laman TM WiFi.
Langkah 4: Klik TM WiFi ID Type dan pilih UniFi.
Langkah 5: Masukkan login ID TM WiFi sah anda dan Kata Laluan
(seperti dalam Slip Pengesahan).
Langkah 6: Letakkan tanda rait pada terma & syarat dan klik ‘Login
Now!’ untuk meneruskannya.
Anda kini bersedia untuk melayari Internet secara PERCUMA.
Akaun tambahan boleh didapati pada harga RM18/bulan bagi setiap akaun.
6.3
Infoblast
Ia adalah perkhidmatan portal pesanan 2 hala yang ditawarkan
kepada pelanggan melalui portal tunggal (menggunakan akses
nombor telefon UniFi: 012/013/014/016/017/019). Mengikut tetapan
asal, anda akan mendapat SATU (1) akaun Infoblast sebaik sahaja
anda melanggan salah satu daripada Pakej Peniagaan UniFi. Caj
SMS adalah seperti berikut:
i. 1 hingga 50,000 SMS @ 12 sen/SMS
ii. 50,001 hingga 100,000 SMS @ 11 sen/SMS
iii. 100,001 SMS dan ke atas @ 10 sen/SMS
33
Untuk mengakses akaun Infoblast anda, sila ikuti langkah berikut:
Langkah 1: Layari http://www.infoblast.com.my.
Langkah 2: Masukkan ID berdaftar dan Kata Laluan anda di
Member Login.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
6.4
34
Online Guard Plus
Halang pelbagai jenis virus, spyware dan ancaman yang terdapat
dalam Internet. Anda memerlukan lebih daripada sekadar
alatan pengimbas virus dalam talian yang asas untuk menjamin
keselamatan komputer dan dokumen anda. Anda boleh memasang
Online Guard Plus tambahan di samping apa yang ditawarkan
dalam Pakej Perniagaan UniFi.
Online Guard Plus terdiri daripada 5 elemen keselamatan:
i. Mengimbas & membaik pulih Antivirus (MyV3).
ii. Memantau masa nyata Antivirus (MyV3 RTS).
iii. Firewall peribadi (MyFirewall).
iv. Mengimbas & membaik pulih Anti-Spyware (SpyZero).
v. Laporan Kerentanan Komputer (Laporan Amaran Keselamatan).
Sistem Operasi (OS) yang menyokong pemasangan Online Guard
Plus ialah:
i. Windows 7
ii. Windows Vista
iii. Windows XP
Lesen tambahan boleh didapati pada harga RM2/bulan bagi setiap lesen.
Untuk memasang Online Guard Plus tambahan, sila ikuti langkah
berikut:
Langkah 1: Layari http://v3.tm.net.my dengan Internet Explorer.
Langkah 2: Klik ikon Speed Up pada laman utama.
Langkah 3: Di bahagian Speed Up, pilih butang Click To Run.
(Mengikut tetapan asal, pelayar Internet Explorer terkini
akan menyekat fail persediaan Speed Up daripada
dimuat turun. Mesej kesilapan akan dipaparkan – This
site might require the following ActiveX control ‘AhnLab
Online Security’ from ‘Ahnlab Inc’. Click here to Install’
akan dipamerkan. Klik pesanan kesilapan dan pilih
‘Install ActiveX Control’ untuk memulakan muat turun
fail persediaan Speed Up).
Langkah 4: Tetingkap ‘AhnLab Smart Update’ akan dipamerkan.
Langkah 5: Selepas muat turun enjin selesai, tetingkap Speed
Up Options akan dipamerkan. Masukkan Username
serta Kata Laluan dan klik Next. Sekiranya anda
menandakan kotak ‘Save Password’, anda akan
didaftarkan masuk secara automatik pada masa
akan datang.
Langkah 6: Klik Next dan susun tetapan untuk Speed Up.
Langkah 7: Klik Complete untuk menamatkan pemasangan Speed Up.
6.5
iShield Plus
Tapis kandungan eksplisit dan tidak diingini dari
paparan komputer pejabat.
35
Ia adalah penyelesaian menyeluruh yang:
i. Memantau semua kandungan Internet
ii. Memantau komunikasi
iii. Melindungi daripada pornografi
iv. Memastikan penggunaan aplikasi yang produktif
v. Menyediakan pengimbasan pemacu cakera
vi. Menjana dan menghantar e-mel laporan insiden kepada ibu bapa
Sistem Operasi (OS) yang menyokong pemasangan iShield Plus ialah:
i. Windows 7
ii. Windows Vista
iii. Windows XP
Lesen tambahan boleh didapati pada harga RM2/bulan bagi setiap lesen.
Untuk memasang iShield Plus tambahan, sila ikuti langkah berikut:
Langkah 1: Layari www.e-safesystems.com.my/tm.
Langkah 2: Klik Download iShield Plus dan klik Next. Pastikan
bahawa komputer anda dilengkapi dengan Microsoft.
NET 2.0 Framework sebelum memasang iShield Plus.
Langkah 3: Tetingkap License Agreement akan dipamerkan.
Pilih I accept the agreement dan klik Next.
Langkah 4: Pemasangan akan bermula secara automatik.
Langkah 5: Klik Finish untuk melengkapkan proses pemasangan.
36
6.6
e-browse
e-browse merangkumi semua kandungan sebenar akhbar dan
dimuat naik ke dalam Internet. Paling menarik, anda boleh
membaca versi dalam talian seperti membaca sebuah akhbar
sebenar, helaian demi helaian.
Langgani pada harga yang menarik seperti berikut:
i
ii
iii
iv
v
vi
vii
viii
ix
x
xi
xii
xiii
xiv
xv
xvi
xvii
Nota:
Akhbar
Berita Harian (RM20/bulan)
Eastern Times (RM15/bulan)
Harian Metro (RM17/bulan)
Kosmo (RM17/bulan)
MSME (RM1.50/bulan)
Oriental Daily (RM16/bulan)
Tamil Nesan (RM16/bulan)
The Borneo Post (RM16/bulan)
The Busy Weekly (RM33/3 bulan)
The Malaysian Reserve (RM22/bulan)
The New Sabah Times (RM20/bulan)
The New Straits Times (RM20/bulan)
The Star (RM20/bulan)
Utusan Malaysia (RM20/bulan)
Utusan Sarawak (RM15/bulan)
Majalah
Anis (RM6.30/bulan)
Asuh (RM2.70/bulan)
Business Today (RM6/bulan)
Dara (RM4.50/bulan)
Gila-Gila (RM5/bulan)
Majalah i (RM4.50/bulan)
Majalah Kereta (RM6.50/bulan)
Maskulin (RM5.50/bulan)
Media Hiburan (RM12.50/bulan)
Nona (RM8/bulan)
Nur (RM5.30/bulan)
Outsourcing (RM10.80/bulan)
PC.COM (RM4.50/bulan)
Rapi (RM7/bulan)
Rasa (RM6/bulan)
Remaja (RM8.80/bulan)
Silverscreen (RM6/bulan)
Untuk senarai lengkap, sila layari www.ebrowse.com.my.
37
Untuk mengakses penerbitan e-browse, ikut langkah berikut:
Langkah 1: Layari www.ebrowse.com.my.
Langkah 3: Pilih e-mel dan masukkan alamat e-mel berdaftar
anda dan Kata Laluan untuk e-browse.
Langkah 4: Klik Login Now dan pilih penerbitan yang telah dibeli.
6.7
5 Alamat IP Tetap
Pakej Perniagaan UniFi memberikan anda pilihan untuk menambah
Alamat IP Tetap anda daripada 1 kepada 5 Alamat IP Tetap untuk
kegunaan perniagaan anda sepenuhnya. Anda mungkin diberikan
IP Tetap khusus untuk pelayan aplikasi, perkhidmatan pemantauan
dan banyak lagi. Adalah dimaklumkan bahawa dengan membeli
IP tambahan ini, pakej 1 IP Tetap sedia ada anda akan digantikan
dengan pakej 5 IP Tetap yang baru. Juruteknik TM akan melakukan
konfigurasi alamat IP Tetap anda di BG. Langganilah 5 Alamat IP
Tetap pada harga berpatutan RM300/bulan.
Nota:
1) 5 Alamat IP Tetap hanya untuk pakej UniFi BIZ 10 & BIZ 20 sahaja.
2) Customised Local Area Network dan sambungan seperti server, VPN,
firewall atau suis-suis tiada dalam tawaran perkhidmatan UniFi. Walau
bagaimanapun, TM akan memberi semua maklumat yang diperlukan
seperti Alamat IP dan DNS untuk mengubah suai rangkaian dalaman anda.
38
3) Walau bagaimanapun, Alamat IP lain tidak boleh dimasukkan (hal ini
berlaku apabila anda bertukar dari sebarang pembekal atau Streamyx
sedia ada). Alamat IP baru akan diberi berdasarkan keperluan anda.
6.8
Favourite 5
Anda tidak perlu risau mengenai caj yang tinggi apabila anda
membuat panggilan kerana anda dapat menikmati kadar
panggilan terendah untuk 5 nombor yang sering anda hubungi.
Anda boleh menambah satu (1) akaun Favourite 5 (pada kos
tambahan RM10/bulan) di samping apa yang ditawarkan dalam
Pakej Perniagaan UniFi kami.
Kadarnya ialah:
• 3 sen/min ke talian tetap TM di seluruh negara
• 12 sen/min ke nombor lain di seluruh negara
Nota: Untuk maklumat lanjut mengenai cara pendaftaran, mengemas kini
perkhidmatan nombor Favourite 5 atau sokongan teknikal, sila layari
www.tm.com.my.
6.9
e-storage Basic
e-storage Basic ialah sistem penyimpanan data secara dalam talian
di mana anda boleh menyimpan dan mengakses fail daripada
sebarang peranti yang membolehkan sambungan Internet.
Aplikasi ini membenarkan anda membuat storan sokongan serta
menyelaras fail penting anda di dalam kemudahan storan jauh.
e-storage Premium pula menyokong akses berbilang ke akaun
yang sama dan anda juga boleh menambah saiz aplikasi e-storage
anda dengan kadar per GB.
Anda boleh membeli e-storage Basic pada harga RM2/bulan atau
e-storage Premium pada harga RM4/bulan.
Untuk mengakses e-storage Basic anda, sila ikuti langkah berikut:
Langkah 1: Layari http://storage.netmyne.com.
Langkah 2: Masukkanalamate-melberdaftaranda untuke-storage
Basic berserta Kata Laluan.
39
Langkah 3: Pilih UniFi di bahagian Service dan klik Login.
6.10 Web Hosting dengan Customised Domain Name
Pakej Perniagaan UniFi menawarkan saiz simpanan 10GB,
domain percuma dan pilihan 6 domain Internet (.com, .com.my,
.net, .net.my, .org, .org.my) dan akaun e-mel tanpa had. Kini anda
boleh menggunakan domain anda sendiri sebagai alamat e-mel
([email protected]).
Domain ini dilengkapi dengan saiz storan 10GB di mana anda
boleh berkongsi simpanan untuk kedua-dua fail web dan e-mel.
Dengan saiz simpanan yang disediakan, anda juga akan menikmati
bilangan akaun e-mel yang tidak terhad di mana setiap saiz
simpanan e-mel individu boleh disusun mengikut pilihan sendiri.
TM akan menghantar arahan terperinci untuk menyusun domain
anda melalui e-mel sebaik sahaja perkhidmatan diaktifkan (3 hari
selepas pengaktifan perkhidmatan).
Anda boleh menambah 10GB untuk RM30/bulan atau 20GB untuk
RM50/bulan kepada storan yang diberikan.
Untuk akses web hosting, sila ikuti langkah berikut:
Langkah 1: Layari https://cp.netmyne.net.
Langkah 2: Masukkan Username anda dan Kata Laluan.
40
7
PERALATAN PREMIS PELANGGAN (PILIHAN)
Nikmati fleksibiliti di rangkaian premis anda dengan WiFi USB Adaptor.
Ia boleh didapati di TMpoint berhampiran anda.
7.1
WiFi USB Adaptor
WiFi USB Adaptor menyediakan sambungan tanpa wayar dari BG
ke komputer/komputer riba anda. Peralatan ini berfungsi sebagai
penerima untuk berkomunikasi dengan rangkaian tanpa wayar.
Pakej WiFi USB Adaptor terdiri daripada:
a) 1 unit – WiFi USB Adaptor
b) 1 unit – CD-ROM Pengguna
c) 1 unit – Panduan Pengguna
Anda juga boleh memilih untuk menggunakan teknologi BPL. Walau
bagaimanapun, terdapat beberapa kelemahan yang perlu diambil kira.
1. Home Plug atau lain-lain peranti BPL mungkin tidak sesuai dengan
Business Gateway atau perkhidmatan UniFi, walaupun begitu, TM
tidak dapat memberi sebarang jaminan mengenainya.
2. Kualiti perkhidmatan adalah berbeza apabila disambungkan
41
kepada Business Gateway melalui peranti BPL jika dibandingkan
dengan Kabel Ethernet. Ini adalah disebabkan oleh ciri-ciri teknologi
BPL itu sendiri.
3. Perkhidmatan yang dihantarkan melalui teknologi BPL juga boleh
terjejas disebabkan pelbagai faktor seperti gangguan daripada lain-lain
perkakas elektrik di sekitarnya, kualiti sebenar kuprum dalam wayar
talian kuasa dan panjang talian kuasa anda.
Nota : TM tidak menawarkan sokongan teknikal untuk peranti rangkaian tambahan
seperti Home Plug, pencetak, konsol permainan, server, firewall atau router.
Sekiranya anda memerlukan bantuan, sila hubungi pembekal anda atau talian
bantuan pengeluar.
7.2
WiFi USB (Diagram Adaptor)
Persediaan di premis untuk WiFi USB Adaptor adalah seperti yang
ditunjukkan di bawah:
42
8
CAJ BERKAITAN PEMASANGAN UniFi
Pemasangan Standard
Hartanah Dataran – Perniagaan
Pemasangan standard didefinisikan sebagai proses
pemasangan biasa yang dilakukan oleh TM atau Kontraktor
Sahnya untuk pemasangan perkhidmatan UniFi.
Titik Agihan Gentian
Paip untuk Gentian (Paip GI**)
1
Penurun
Gentian
Pagar
FWS
FTB
3
Atas
Permukaan
DP Tapak
Lurang
2
Siling
5
4
BTU
BG
Kotak Penghubung
1
DP Overhead Standard
2
DP bawah tanah
Senario kemungkinan
Terhalang:
• Tanpa Kebenaran Penguasa Tempatan*
• Dengan Keperluan Kebenaran Penguasa Tempatan*
• Dalam kawasan premis pelanggan (Kabel Permukaan)
3
FTB - BTU (≤ 15m) Kabel Permukaan
-Raceway
4
BTU-BG-PC (≤ 15m) Kabel Permukaan
-Raceway
5
BTU - Telefon DECT (≤ 15m)
*Tarikh pemasangan sebenar tertakluk kepada kebenaran penguasa tempatan oleh pelanggan atau pemaju.
43
Pendawaian Pemasangan
Standard (RM200)*
≤ 15m Kabel gentian FTB – BTU
≤ 15m Kabel RJ45 BTU – BG – PC
≤ 15m Kabel RJ11 BTU – Telefon DECT
≤ 30m Raceway (casing untuk pendawaian)
Caj Tambahan
(jika perlu)
> 15m
Caj: RM50/5m
> 15m
Caj: RM25/5m
> 15m
Caj: RM15/5m
> 30m
Caj: RM25/5m
*Dikecualikan pada masa ini
• FTB – Fibre Termination Box • FWS – Fibre Wall Socket • BTU – Broadband Termination
Unit (modem) • BG – Business Gateway (router) • PC – Personal Computer • Telefon DECT
– Digital Enhanced Cordless Telecommunications Phone • DP – Distribution Point • UG –
Underground • RJ45 – Kabel Ethernet • RJ11 – Kabel Telefon
44
Nota:
1. Sebarang caj tambahan kabel melebihi standard yang disediakan akan
dimasukkan ke dalam bil.
2. Setelah kejayaan pemasangan permulaan, sebarang permintaan untuk mengalih
semula peralatan yang dipasang akan tertakluk kepada caj pendawaian semula
sebanyak RM200 berserta tambahan caj jika tambahan panjang kabel diperlukan.
Caj ini termasuk harga yuran sokongan on-site sebanyak RM50.
3. Kabel gentian, sehingga 15 meter akan disediakan untuk BTU di lokasi pilihan
pelanggan. Sehingga 15 meter Kabel RJ45 dan Kabel RJ11 juga akan disediakan
kepada pelanggan. Sebarang lebihan kabel yang tidak digunakan untuk
pemasangan tidak akan diberikan kepada pelanggan.
4. Lokasi BTU/BG akan dipersetujui di antara Pelanggan dan Kontraktor/Pemasang.
Pemasangan Pilihan
(Hartanah Dataran – Perniagaan)
Pemasangan pilihan merujuk kepada aktiviti pemasangan
yang tidak diliputi di bawah skop pemasangan standard
yang disediakan.
Paip untuk Gentian (Paip GI**)
Titik Agihan Gentian
1
3
Siling
Pagar
1a
Kotak Penghubung
1
Kotak Penghubung
FWS
FTB
1b
2
BTU
BG
Kotak Penghubung
Tiang ke luar FTB
1a Tiang ke luar FTB melalui pendawaian di atas permukaan
1b Tiang ke luar FTB melalui pendawaian bawah tanah
2
Pendawaian permukaan 3M
3
Pendawaian melalui siling
45
Pemasangan Pilihan untuk FTTH
Keterangan
Caj Parameter
Harga (RM)
PREMIS PERNIAGAAN
Tiang luar ke FTB melalui
pendawaian di atas
permukaan atau bawah
tanah
30m pertama (Tiang ke FTB)
450
Tambahan setiap meter
6
15m pertama (FTB-BTU)
290
20
30m pertama
170
2
Pendawaian melalui siling*
*Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45
dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard.
46
PERHATIAN
1. Semua kos termasuk tenaga kerja (pertukangan) dan paip microduct
atau bahan-bahan 3M di mana perlu.
2. Tempoh jaminan adalah 30 hari daripada tarikh kerja pemasangan
disiapkan. Jaminan ini tidak meliputi sebarang kegagalan akibat
kecuaian pihak ketiga, kecuaian pelanggan atau bencana alam.
3. Pelanggan harus menghubungi sendiri Kontraktor berkaitan dalam
tempoh jaminan untuk sebarang kerja pembetulan pemasangan pilihan.
4. Pelanggan bertanggungjawab bagi sebarang kos penyelenggaraan ke
atas semua aktiviti pemasangan pilihan.
5. Caj yang dinyatakan hanya diguna pakai untuk kerja yang dilakukan oleh
Kontraktor Sah TM sahaja.
6. Kontraktor/Pemasang berhak untuk menolak sebarang kerja atau
aktiviti pemasangan pilihan yang diarahkan oleh Pelanggan jika kerja
atau aktiviti tersebut boleh mendatangkan risiko atau kerosakan
kepada premis Pelanggan atau mana-mana bahagian padanya atau jika
kemahiran yang diperlukan untuk melakukan kerja tersebut melebihi
kemampuan Kontraktor/Pemasang.
7. Pelanggan mengakui bahawa TM tidak bertanggungjawab kepada
Pelanggan bagi sebarang kerugian atau kerosakan yang berlaku ke atas
Pelanggan daripada sebarang kerja atau aktiviti pemasangan pilihan
yang dibuat oleh Kontraktor/Pemasang di atas pemintaan Pelanggan
dan bersetuju bahawa sebarang tuntutan bagi sebarang kerugian atau
kerosakan berhubung dengannya (jika ada) harus dibuat terus dengan
Kontraktor/Pemasang.
47
Nota Penting Berkenaan Peralatan Premis Pelanggan UniFi (CPE)
Caj untuk Penggantian CPE
48
9
PENYELESAIAN MASALAH
PANDANGAN HADAPAN Business GATeWAY (BG)
Penunjuk LED dan Port USB
WAN
Lampu Hijau Mantap
menunjukkan
sambungan pada port
LAN. Lampu kuning
menunjukkan
sambungan telah gagal.
LED akan berkelip
sewaktu transmisi data.
WLAN LED
Lampu yang mantap
menunjukkan segmen tanpa
wayar sedia. LED akan
berkelip sewaktu transmisi
data.
Power LED
Lampu Hijau Mantap menunjukkan sambungan
betul ke bekalan tenaga. Lampu kuning
menunjukkan peranti sedang menerima tenaga.
Port USB
Port USB ini
menyokong fungsi
SharePort.
Sambungkan kepada
pencetak pelbagai
fungsi, pengimbas atau
peranti penyimpanan
USB ke port dan
kongsikan peranti
dengan seluruh
rangkaian.
Rangkaian LED Setempat
Lampu yang mantap menunjukkan
sambungan ke peranti berdaya Ethernet
pada 1-4 port. LED ini akan berkelip sewaktu
transmisi data.
49
PANDANGAN BELAKANG Business GATeWAY (BG)
Sambungan Port BG
Tekan butang Reset untuk
mengembalikan router kepada
penetapan asal pengeluar.
Penerima untuk Adaptor Kuasa.
Port LAN
Sambungan peranti Ethernet
seperti komputer, suis dan hub.
50
Port MDI/MDIX WAN Auto adalah
sambungan bagi Kabel Ethernet
ke BTU.
Jika anda mengalami sebarang gangguan perkhidmatan Internet
Berkelajuan Tinggi, sila rujuk Penunjuk LED di bawah pada Business
Gateway (BG) untuk menyelesaikan masalah.
Penunjuk
LED
Power
Status
Keterangan
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
Hijau Mantap
Peranti AKTIF
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Berkelip hijau
dan kemudian
kembali
Hijau Mantap
Setelah
lengkap
pengaktifan
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Oren Mantap
1-Semasa
proses
pengaktifan
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
2-Peranti gagal
dan di bawah
mod pemulihan
1-Periksa
bekalan tenaga
di BG
2-Reset BG
3-Tunggu
45 saat untuk
Hijau Mantap
Penunjuk
tenaga
masih
kuning atau
oren
Hubungi
TMUC jika
masih
kuning atau
oren. TMUC
akan
mengaturkan
temu janji &
menghantar
pasukan
teknikal
3-Peranti
melalui proses
reboot, setelah
selesai, LED
akan kembali
kepada Hijau
Mantap
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
51
Penunjuk
LED
Power
Internet
(WAN)
52
Status
Keterangan
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
Oren Mantap
(sambungan)
4-Peranti
sedang melalui
penetapan
semula
pengeluar
(factory reset).
Setelah selesai,
LED akan
kembali kepada
Hijau Mantap
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Lampu padam
Peranti dalam
keadaan
tenaga
TIDAK AKTIF
1-Periksa
bekalan tenaga
di BG sama ada
ia disambung
dengan betul.
2-Matikan tenaga
3-Jika masih
TIDAK AKTIF,
cuba punca
tenaga yang lain
4-Periksa sama
ada BG dalam
keadaan AKTIF
5-Tunggu 45
saat untuk
Hijau Mantap
Penunjuk
tenaga
masih
TIDAK
AKTIF
Hubungi
TMUC jika
penunjuk
tenaga
masih
TIDAK AKTIF.
TMUC akan
mengaturkan
temu janji &
menghantar
pasukan
teknikal
Hijau Mantap
Port Internet
secara fizikalnya
bersambung
dengan Kabel
Ethernet dan
dihubungkan ke
Internet
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Hijau berkelip
dalam kelajuan
tinggi
Transmisi data
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Penunjuk
LED
Internet
(WAN)
Status
Hijau berkelip
dalam
kelajuan
rendah
Oren Mantap
Keterangan
Port Internet
secara fizikalnya
bersambung
dengan Kabel
Ethernet, jenis
Internet dan
menunjukkan
ia dikonfigurasi
dengan betul
dalam router dan
perkhidmatan
ISP beroperasi.
Tetapi dengan
kondisi berikut,
LED Internet
memantulkan
cahaya hijau
dalam ‘kelajuan
rendah’ (tidak
disambungkan
ke Internet)
Jenis Internet
dikonfigurasi
dengan pilihan
‘Sambungan
atas Permintaan’
tetapi pengguna
tidak
melancarkan
sambungan
1-Kabel Ethernet
disambung,
router
dikonfigurasi
dengan betul
tetapi
perkhidmatan
ISP mengalami
gangguan
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
1-Konfigurasi
semula
Penetapan
Internet
2-Jika masalah
masa ada,
hubungi TMUC
Perkhidmatan
ISP masih
mengalami
gangguan
Hubungi TMUC.
TMUC akan
mengaturkan
temu janji &
menghantar
pasukan
teknikal untuk
mengenal
pasti masalah
53
Penunjuk
LED
Internet
(WAN)
Status
Oren Mantap
Berkelip oren
dalam kelajuan
tinggi
54
Keterangan
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
2-Jika sesi
terputus atas
sebarang sebab
lain, lampu
akan kekal
dalam
Oren Mantap
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
3-Jenis Internet
dikonfigurasi
dengan pilihan
‘Manual’ tetapi
pengguna tidak
melancarkan
sambungan
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Port Internet
secara
fizikalnya
bersambung
dengan Kabel
Ethernet, tetapi
WAN1 tidak
dihubungkan ke
Internet dan
sambungan
WAN2, 3 atau 4
adalah AKTIF
dan transmisi
data sedang
dilakukan
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Penunjuk
LED
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
Status
Keterangan
Internet
(WAN)
Lampu padam
Port Internet
tidak
dihubungkan ke
port Ethernet
1-Periksa status Penunjuk
tenaga AKTIF
LED masih
di BTU
TIDAK AKTIF
2-Periksa
sambungan
kabel dari BTU
3-Sambung
Kabel RJ45 dari
BTU untuk port
WAN kuning di
BG
4-Jika masalah
masih ada,
cuba tukarkan
kabel baru
5-Lakukan
penyelesaian
masalah BTU
Hubungi
TMUC.
TMUC akan
mengaturkan
temu janji &
menghantar
pasukan
teknikal
untuk
mengenal
pasti
masalah
WLAN
Hijau Mantap
Radio AKTIF
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Hijau berkelip Transmisi data
dalam
kelajuan tinggi
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Lampu padam
Hubungi TMUC.
TMUC akan
mengaturkan
temu janji
dengan
pelanggan
untuk
mengkonfigurasi
Penetapan
Tanpa Wayar
Penunjuk
WLAN
masih
TIDAK AKTIF
TMUC akan
menghantar
pasukan
teknikal
untuk
mengenal
pasti
masalah
Radio
TIDAK AKTIF
55
Penunjuk
LED
LAN1 ke
LAN3
WPS
56
Status
Keterangan
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
Hijau Mantap
Port secara
fizikalnya
bersambung ke
suis atau PC
dengan Kabel
Ethernet
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Hijau berkelip
dalam kelajuan
tinggi
Transmisi data
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Lampu padam
1-Port LAN tidak
dihubungkan ke
port Ethernet di
PC
2-PC
TIDAK AKTIF
3-Port BG LAN
port rosak
4-Port Ethernet
PC rosak
1-Periksa status
tenaga AKTIF di
PC
2-Periksa kabel
sambungan dari
BG ke PC
3-Sambung
Kabel RJ45 dari
PC ke port LAN
biru di BG
4-Jika masalah
masih ada, cuba
tukarkan kabel
baru
5-Lakukan
penyelesaian
masalah
Penunjuk
LED masih
TIDAK AKTIF
Hubungi
TMUC.
TMUC akan
mengaturkan
temu janji &
menghantar
pasukan
teknikal
untuk
mengenal
pasti masalah
Berkelip biru
WPS sedang
berjalan
Biru Mantap
(5 Saat)
WPS berjaya
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
10
SOALAN-SOALAN LAzIM
PAKEJ
1. Adakahsayaperlumenjelaskanbilberasinganuntukperkhidmatanperkhidmatan lain yang ditawarkan bersama UniFi?
• Semua perkhidmatan, Internet Berkelajuan Tinggi dan Suara yang
ditawarkan di dalam pakej UniFi akan dicaj sebagai satu jumlah di
dalam satu bil UniFi.
• Caj-caj lain (Perkhidmatan Nilai Tambah, caj panggilan ke talian
mudah alih dan talian tetap selain TM) yang bukan sebahagian
daripada pakej akan dicaj berasingan di dalam bil yang sama.
• Walau bagaimanapun, jika pelanggan memilih untuk mengekalkan
mana-mana perkhidmatan sedia ada biarpun selepas langganan
UniFi (contohnya Streamyx, Business Broadband, TM Homeline/
Businessline), bil berasingan akan dikeluarkan bagi perkhidmatan
pilihan yang dikekalkan.
2. Adakah UniFi tertakluk kepada Polisi Penggunaan Sekata (FuP)?
Adakah FuP berbeza mengikut pakej?
• Semua pakej UniFi tertakluk pada Polisi Penggunaan Sekata
(FUP). Ia merupakan piawaian amalan global bagi memastikan
pelanggan menikmati pengalaman jalur lebar berkualiti.
• Pakej UniFi untuk pengguna didatangkan dengan peruntukan
kapasiti muat turun bulanan. Walau bagaimanapun, FUP tidak
57
58
akan memberi kesan kepada pengguna yang tidak menunjukkan
amalan penggunaan tidak adil, dan tidak akan memberi kesan
dalam Perkhidmatan Nilai Tambah.
3. Selain FuP, apakah faktor lain yang menjejaskan kelajuan akses
Internet saya?
• Berikut adalah faktor yang mungkin menjejaskan kelajuan akses
Internet anda:
1. Lokasi laman web.
2. Kapasiti pelayan web.
3. Kesesakan rangkaian.
4. Pengguna atau aplikasi berganda.
5. Sistem operasi PC.
6. Sambungan WiFi (tanpa wayar).
Nota: Anda boleh mendapatkan maklumat lanjut untuk faktor di atas dari
laman web kami di www.tm.com.my.
4. Berapakah kapasiti muat turun bulanan Polisi Penggunaan Sekata
(FUP) yang ditetapkan?
Pada masa ini, penetapan kapasiti muat turun bulanan belum lagi
dilaksanakan. Walau bagaimanapun, kapasiti muat turun bulanan
adalah seperti di bawah:
Pakej VIP20 – 120GB kapasiti muat turun bulanan.
Tiada had kapasiti bagi pakej UniFi BIZ.
5. Bolehkah saya lakukan naik taraf/turun taraf pakej UniFi yang saya
langgan?
Pelanggan dibenarkan menaik taraf ke pakej berharga lebih tinggi
pada bila-bila masa dan tanpa kos. Walau bagaimanapun, sebarang
turun taraf pakej yang dibuat dalam tempoh kontrak minimum
(langganan biasa) tertakluk kepada yuran turun taraf sebanyak RM200
(tertakluk kepada perubahan tanpa notis). Jika berlaku naik taraf atau
turun taraf, tempoh kontrak akan diperbaharui dan kontrak 24 bulan
baru akan berkuat kuasa daripada tarikh naik taraf/turun taraf.
6. Di manakah boleh saya melakukan naik taraf/turun taraf pakej
UniFi?
Permohonan boleh dibuat secara dalam talian melalui portal
myUniFi di www.tm.com.my, di TMpoint terpilih atau anda boleh
menghubungi Pusat Khidmat Pelanggan TM di 100.
7. Bilakah saya akan menerima bil pertama selepas saya melanggan
pakej UniFi?
Bil pertama akan diperolehi selepas sebulan perkhidmatan anda
diaktifkan. Bil pertama juga akan memasukkan caj sekali untuk
yuran pemasangan dan 2 (dua) bulan pendahuluan yuran langganan
untuk bulan semasa dan berikutnya.
8. Di mana saya boleh menjelaskan bil UniFi saya?
Untuk maklumat lanjut dan saluran pembayaran terkini, anda boleh
merujuk ke www.tm.com.my.
9. Adakah penalti akan dikenakan jika saya menamatkan langganan
UniFi?
Untuk penamatan sebelum tempoh kontrak minimum tamat,
pelanggan perlu membayar yuran penalti sekali bayaran sebanyak
59
RM500. Tiada penalti untuk penamatan selepas tempoh langganan
minimum. Pelanggan perlu menjelaskan bil tertunggak sebelum
menamatkan perkhidmatan.
PEMASANGAN
1. Berapakah caj yang dikenakan untuk pemasangan UniFi?
Yuran pemasangan sebanyak RM200 akan dikenakan bagi semua
pakej. Yuran akan dibahagikan untuk tempoh selama 5 bulan, pada
RM40/bulan. Yuran pemasangan standard sebanyak RM200 tidak
termasuk sebarang caj tambahan yang mungkin dikenakan semasa
pemasangan seperti yang tersenarai di bawah:
Standard (RM200)*
Caj Tambahan
(jika perlu)
≤ 15m Kabel gentian FTB - BTU
> 15m Caj: RM50/5m
> 15m Caj: RM25/5m
> 15m Caj: RM15/5m
> 30m Caj: RM25/5m
Semua caj tambahan akan dimasukkan ke dalam bil. Jika pelanggan
meminta untuk pemasangan pilihan, seperti yang tersenarai di
bawah, semua caj hendaklah dibayar terus kepada kontraktor (sama
ada kontraktor sendiri atau kontraktor sah TM).
60
Pemasangan Pilihan
Tiang luar ke FTB melalui pendawaian
di atas permukaan atau bawah tanah
Tertakluk kepada sebut harga
kontraktor. Caj hendaklah
dibayar terus kepada kontraktor
secara tunai.
Sebarang permintaan untuk pendawaian semula selepas pemasangan
pertama dibuat akan dikenakan caj sebanyak RM150. Caj penggunaan
telefon dan mana-mana Perkhidmatan Nilai Tambah akan dicaj
berasingan. Jangka masa kontrak standard adalah 24 bulan.
2. Caj pemasangan agak tinggi. Bagaimana anda memperoleh jumlah
ini untuk caj langganan?
• Caj adalah setara dengan kos yang terlibat. Seperti yang anda tahu,
UniFi adalah perkhidmatan yang dibekalkan melalui sambungan
gentian terus ke premis dan proses pemasangannya lebih rumit.
Ia memerlukan pekerja berkemahiran tinggi yang cekap dalam
teknikal dan peralatan yang canggih. Justeru, waktu kerja yang lama
diperlukan untuk memastikan kerja pemasangan yang mungkin
mengambil masa antara 3 hingga 4 jam, yang tepat dan berkualiti.
• Lantaran itu, kami percaya caj pemasangan adalah berpatutan.
3. Berapa lama masa yang diperlukan untuk pemasangan dan ujian?
• Anggaran 3 hingga 4 jam, bergantung pada jenis premis dan
kesensitifan alam serta kerumitan pemasangan gentian optik.
61
• Pemasangan melibatkan kajian tapak, penyaluran, perpaipan,
kerja elektrikal dan konfigurasi peralatan.
4. Adakah TM membenarkan pelanggan melantik kontraktor mereka
sendiri untuk melakukan kerja pendawaian dalaman?
• Untuk memastikan hanya perkhidmatan berkualiti tinggi diberikan
kepada pelanggan, TM tidak membenarkan kontraktor yang tidak
bertauliah melakukan pemasangan perkhidmatan. Hanya TM
atau agen yang dilantiknya boleh memasang sambungan gentian
optik di premis pelanggan.
• Pelanggan yang ingin membuat peningkatan tambahan kepada
pendawaian dalaman mereka boleh menggunakan khidmat
kontraktor pihak ketiga selepas TM menyelesaikan pemasangan
dan telah menguji bahawa perkhidmatan berfungsi dengan baik
dan berkualiti tinggi.
5. Apa yang perlu saya lakukan sekiranya peralatan UniFi saya rosak?
Gantian percuma akan dilakukan sekiranya kerosakan ketika proses
pengeluaran berlaku dalam tempoh jaminan. Apabila tempoh jaminan
tamat, pelanggan bertanggungjawab untuk menggantikan atau
memperbaiki peralatan yang rosak itu sendiri. Untuk perkhidmatan
pelanggan, hubungi Pusat Khidmat Pelanggan TM di 100.
6. Bagaimana jika saya ingin memindahkan perkhidmatan UniFi saya?
Adakah sebarang caj yang perlu saya bayar?
Permintaan pemindahan boleh dibuat di TMpoint terpilih atau melalui
Pusat Khidmat Pelanggan TM. Penyambungan semula di kawasan
baru adalah tertakluk kepada kesediaan perkhidmatan. Yuran
pemindahan sebanyak RM300 akan dikenakan.
62
7. Saya ingin mengubah lokasi peralatan UniFi saya di pejabat saya
daripada satu bilik ke bilik lain. Adakah sebarang caj tambahan
yang dikenakan untuk pendawaian saya?
Ya, anda boleh berbuat demikian. Walau bagaimanapun, anda akan
dikenakan caj sebanyak RM150 untuk pendawaian semula dan yuran
sokongan on-site sebanyak RM50. Terdapat caj tambahan bagi
tambahan panjang kabel jika ia lebih daripada apa yang disediakan
di bawah proses pemasangan standard. Sila rujuk jadual di bawah.
Standard (RM200)*
Caj Tambahan
(jika perlu)
≤ 15m Kabel gentian FTB - BTU
> 15m Caj: RM50/5m
> 15m Caj: RM25/5m
> 15m Caj: RM15/5m
> 30m Caj: RM25/5m
Pemasangan Pilihan
Tiang luar ke FTB melalui pendawaian
di atas permukaan atau bawah tanah
Tertakluk kepada sebut harga
kontraktor. Caj hendaklah
dibayar terus kepada kontraktor
secara tunai.
63
8. Setelah saya memindahkan peralatan UniFi saya, caj tambahan
dimasukkan ke dalam bil saya. Adakah sebarang resit untuk
menunjukkan yang saya telah membuat bayaran?
Bagi sebarang caj pendawaian tambahan melebihi apa yang
disediakan di bawah pemasangan standard, anda tidak perlu
membayar terus kepada pemasang UniFi. Caj pendawaian tambahan
akan dimasukkan ke dalam bil pertama anda. Walau bagaimanapun,
bagi pemasangan pilihan yang melibatkan pendawaian terlindung,
pendawaian melalui siling dan kabel bawah tanah terlindung, anda
perlu membayar caj tambahan kepada kontraktor/pemasang UniFi
terus secara tunai dan mendapat resit rasmi.
9. Saya tidak pernah menggunakan perkhidmatan telefon di pejabat
saya sebelum ini dan saya akan memohon perkhidmatan UniFi.
Apa yang perlu saya buat untuk memasang perkhidmatan UniFi di
pejabat saya?
Anda harus memaklumkan dan berbincang dengan pihak pengurusan
bangunan sebelum membuat temu janji untuk pemasangan. Periksa
dengan pengurusan bangunan anda untuk memastikan talian
kuprum sedia ada berfungsi dengan baik untuk pemasangan VDSL2.
10. Saya menggunakan Streamyx dan UniFi serentak di pejabat saya.
Bolehkan saya menggunakan Business Gateway sebagai router
Streamyx saya?
Business Gateway hanya boleh digunakan untuk perkhidmatan UniFi.
Ia tidak boleh digunakan untuk perkhidmatan Internet lain kerana
sistem binaan dalamannya menggunakan platform yang berbeza.
64
11. Syarikat saya ingin menetapkan rangkaian menggunakan
perkhidmatan UniFi. Adakah TM menyediakan perkhidmatan
perangkaian?
TM hanya menyediakan pemasangan perkhidmatan UniFi di premis
anda. Perangkaian boleh dibuat atas inisiatif dan perbelanjaan
pelanggan sendiri.
12. Jika saya ingin membatalkan/menangguhkan temu janji untuk
pemasangan, adakah caj penalti dikenakan?
Jika penangguhan atau permintaan untuk penangguhan pemasangan
dibuat dalam 24 jam daripada masa temu janji, penalti sebanyak
RM200 akan dikenakan. Sebarang permintaan penangguhan dibuat
sekurang-kurang 24 jam SEBELUM masa temu janji tidak akan
dikenakan penalti.
65
11
HUBUNGI KAMI
www.tm.com.my
[email protected]
Pusat Khidmat Pelanggan TM
JUALAN & PERTANYAAN
100
Isnin - Jumaat (9.00pg-9.00mlm)
Sabtu (10.00pg-6.30ptg)
PERKHIDMATAN PELANGGAN
100
Pengurusan Akaun & Bil
Isnin - Ahad (7.30pg-10.30mlm)
Bantuan Teknikal
24 jam setiap hari
66
Tertakluk padaterma dan syarat serta perubahan. Kadar dan maklumat yang dipaparkan
adalah betul semasa dicetak dan tertakluk pada perubahan tanpa sebarang notis.
TERIMA KAsIH
TERIMA KASIH KERANA MELANGGAN PAKEJ UniFi DARI
PENYEDIA JALUR LEBAR BERKELAJUAN TINGGI NO. 1
DI MALAYSIA.
UniFi-B/V6/07/12
67

CPE - Telekom Malaysia

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