DICOM-NewWebSiteFeatures-jd

contents
new features
■ redesigned user experience 5
■ EDI Reports 8
■ terminal matrix 9
■ transit time calculator 10
■ career section 11
■ news section 12
■ improved customer-support pages 14
■ tech support 15
■ tutorials 16
additional functionality
■ obtaining rates 18
■ creating shipments 20
■ creating pick-ups 22
■ shipment history 24
■ billing history 25
■ account management 26
■ address book 28
The following document describes new improvements to and features of the
GoJIT website. It is important to note that all the features that existed on the old
website have been migrated to the new site.
However, the new website has been streamlined to ensure better browser compatibility, enhanced navigation of information, and improved business workflow.
Here is a listing of all enhancements and new features.
new features
redesigned user experience
Without a doubt the most important enhancement to the new website is
the feature that allows users to navigate our site on any device. The fully
responsive design supports all screen sizes and web browsers (except
pre–Version 8 Internet Explorer). The fully responsive design also adapts
to all mobile phones and tablets.
While navigating the website, the customer may change their browser
screen size to adapt to whatever size of screen they are using. The site,
in turn, dynamically adapts to any size modifications.
The customer can access more information with fewer mouse-clicks.
5
The latest breakthroughs in design and software have been applied to
our website, making the site:
■ Clearer and better spaced.
■ More intuitive to navigate.
The GoDicom website icon may be added to any smartphone’s homescreen for easy access.
Website Icon on an
iPhone home-screen
6
Added features ensure menu security:
■
While signed on, a series of lock icons display the pages accessible to the customer. Closed locks indicate that the customer
does not have access rights to these pages or that they have not
yet logged on.
User is logged on
User is not logged on
7
EDI reports
Customers can now create their own customized EDI reports using our
interactive drag-and-drop report creator. With this tool, customers may
choose the frequency of the report, the time in which the report is to be
generated, and the report’s export format. Specific details such as a host
address and file name—or even just an email address—may also be
specified for the delivery method.
Creating an EDI report
8
terminal matrix
The addition of a full terminal matrix allows customers to visualize, at a
quick glance, the estimated delivery time for their shipments (one, two,
or three days).
The terminal matrix
9
transit time calculator
Both our terminal locations and our transit time calculator use the
Google Maps tool to deliver an interactive experience. With the delay calculator, customers can view the ETA of their shipments by entering just
two postal codes.
Transit Time calculator
10
career section
A Careers section has been added and customers can now view employment offers posted by the Human Resources department. This
Careers section can be filtered by company (Dicom/GoJIT) as well as by
department (IT, operations, human resources, etc.). The user may also
easily send in application documents for positions they have selected.
Find a job
11
news section
A News section has been added for customers to view announcements
posted by the Dicom Transportation Group. Customers may sort through
the different news announcements by company (Dicom Express/GoJIT)
or by category (press releases, company activities, etc.).
News
12
The most recent news announcements are also displayed on the
Home page.
News announcements
will be added here
News as seen on the Home page
13
improved customer
support pages
A section has been created to offer website-navigation and customer
support. This section offers the following features:
■
A searchable FAQ.
■
A question and answer feature.
■
Alert us of a dangerous driver by using a “Google Map” tool to indicate the location where the driver was last seen.
■
Alert us of any other problem by uploading and sending a picture
of an incident.
■
A list of useful documents.
Useful documents
14
tech support
New features have been added that allow technical support to interact
with customers to provide live feedback or help.
■
Support staff can now access user sessions securely in order to
provide live support to customers with technical or navigation issues. All support-staff sessions are monitored and stored in our
database for security and auditing purposes.
15
tutorials
A tutorial icon has been added to all interactive pages. This icon launches
an interactive tutorial directly into the browsing page explaining the features and functions of the site.
Icon to run the Tutorial
16
additional functionality
obtaining rates
We have improved the workflow between dotaining rates, creating a shipment and scheduling a pickup. Doing so, allows our customer to navigate
between these three functionalities with ease and in any order.
A rate may now be obtained for each shipment created. Once the rate
is obtained, the user may choose to go directly to Schedule a Pick-up.
A shipment may also be created from the quick estimate feature or from
the rate history (rate history is kept for a period dating back a maximum
of three months).
Rate estimate
18
Estimate details
Rate requests may also be edited by selecting shipments from rate history and clicking the “modify request” button.
19
creating shipments
Some enhancements to the creation of shipments are worth noting:
■
On this page, a customer may prepare a shipment, and modify
or delete it even after it has been created and saved.
■
When preparing a shipment, it is not necessary to include pickup details (pick-up date, ready-by time, closing time, and contact
information). This information may be entered when scheduling a
pickup.
Create an address
20
Confirm shipment creation
■
While creating a shipment, a customer may add a new address
to the address book without losing any shipping information they
have already entered.
■
In order to improve the navigational flow of the website, customer
may now proceed from shipment creation, to rating, to pick-up.
21
creating pick-ups
Pick-ups have been separated from shipment creation. The customer
may now schedule one pick-up for all shipments they have created in
the Create Shipment page.
■
A single pick-up can be created for multiple shipments when they
originate from the same pick-up location. The pick-up can be created once without having to re-enter pick-up details (pick-up date,
ready-by time, closing time, and contact information). A pick-up
may be edited at any point as long as the driver has not arrived to
pick up the shipment and within a reasonable delay.
Quick pick-up
22
■
While scheduling a pickup, a customer may add a new address
entry to the address book without losing any shipping information
they have already entered.
■
For customers who wish to use their own Bills of lading, we have
included the Quick Pick-up feature which allows them to schedule
a quick pick-up without entering all other fields.
■
Customers can also delete a pick-up at any point, as long as the
shipment has not been physically picked up.
■
In order to improve users’ navigational experiences, a workflow
has been created to allow users to proceed from shipment creation, to rating, to pick-up.
23
shipment history
Customers may view and search through their shipping history using a
shipping reference number (PO, BL, or Probill), an account number, or
simply by using a set of dates. The search period is set by default to one
month, but can be increased to a maximum of three months. While this
is not a new feature for GoJIT, enhancements to the new website have
improved this feature dramatically. Search results displayed in the table
can also be sorted using the arrows in the column headings, offering
greater ease of use.
Shipment History
24
biling history
Customers can view their billing history in three different viewing formats
offering several search functions. Information stored in Billing History can
also be exported to Excel as well as to the regular PDF file. Invoices are
divided into three tables:
■ Unpaid bills.
■ Paid bills.
■ Pre-billing (for shipments that have not yet been billed).
Further, as on the old GoJIT site, the search feature allows the customer
to search by invoice number, or to display all invoices within a specific
date range, set by default to one month. On the new site, this search
range has now been expanded to a maximum of three months.
Billing History
25
account management
Our new single-login functionality allows customers to toggle between
the GoJIT and Dicom sites easily using the same account login.
For customers who have accounts on both sites, it will no longer be necessary to go through the identification process to navigate between one
site and the other.
Links to GoJIT and Dicom sites
Signing-up is now an easy three-step process:
■
The customer indicates whether they already possess a
Dicom/GoJIT account or if they wish to create a new one.
■
The customer enters their personal information.
■
In order to complete the account activation, customers must click
on the email link sent to their Inbox.
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In the Profile menu, customers may now:
■
Add, create, or delete accounts.
■
Change their email address.
■
Change newsletter subscription settings.
Clients may now subscribe to and unsubscribe from our newsletter, in
accordance to changes in law that took place with Bill C-28.
All data is secured according to Microsoft security standards. This includes the encryption of user passwords and login cookies.
A customer profile with GoJIT and Dicom Express accounts
27
address book
Capturing and saving an address can now be done instantly! A street
number and postal code is all it takes—the site suggests information and
automatic completions for any remaining fields. Furthermore, the user
can now search for and view addresses using Google Maps by hovering
over the address.
New address book
28