June 2016 Newsletter

JUN E
CSC
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IDIQ Award
DFW Airport
Greek Theatre
CAOS Conference
NFL Security Meetings
Beyonce World Tour
E3 Expo
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Muhammad Ali Funeral
Electric Daisy Carnival
Country’s Biggest Week
Phoenix Comicon
BottleRock Napa
IKEA Las Vegas
Hersheypark Stadium
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2 016
Taste of Country
USWNT at FirstEnergy
OTC 2016
The Country Fest
Spotlight: Ann Delgado
Spotlight: Walter Banks
Spotlight: Rhonda Smith
IDIQ Award
NORTHRIDGE, CA - CSC has been notified of successfully being awarded of the
Department of Homeland Security (DHS) Transportation Security Administration (TSA)
Indefinite Delivery, Indefinite Quantity (IDIQ) Airport Security Screening Services Contract.
This 10-Year agreement has a total value of $3.3 billion and will give CSC the opportunity to
pursue Airport Security Screening Task Order Awards nationwide.
Under this award, CSC is eligible to be awarded passenger and baggage screening contracts at any of the hundreds
of airports throughout the United States that are chosen or elect to use private screening companies. In its award
notification with CSC, The Government noted it “...has determined that your proposal is one of the most highly rated
proposals.” CSC is excited to bring its nearly five decades of crowd management and security screening operation
experience to the aviation industry.
DFW Airport
DFW Airport American Airlines
DFW Airport, TX - On June 6th, CSC began providing crowd management solutions for American Airlines at Dallas/Fort
Worth (DFW) International Airport. CSC is proud to provide passenger support and queue line management at security
checkpoints in the A, C, D & E terminals.
“Anyone who travels today knows to build in extra time to get through the long lines at the security checkpoint, which
can add stress to the travel experience. Here at American Airlines, we wanted to find a business partner that can work
in partnership with American Airlines, the DFW airport, and the TSA to help resolve the problems our customers face
in navigating security. We wanted a partner that can courteously engage our customers while preparing them for the
security experience, as well as relieve the TSA of all non security related functions including: queue management, better
communication, divesting prohibited items, and recomposing our customers belongings on the back side of security.
This will allow the TSA officers to focus solely on security to speed up the processing time it takes to get through security,
all while bringing back customer service and conversational interaction, turning a stressful portion of flying into a more
professional, efficient process. Our customers have already commented on the positive change they see in DFW, and
we are excited to continue to see the benefits we have seen in improving this portion of today’s airport experience. We
will seek constant improvements in this partnership and look forward to our relationship with CSC.”
- Joe Taney
American Airlines V.P. DFW Hub Ops.
Greek Theatre
Greek Theatre
LOS ANGELES, CA - CSC Los Angeles is pleased to announce its partnership with the historic Greek Theatre in Los Angeles,
CA. Built in 1929, the historic Greek Theatre is a 5,900-seat music venue located in Griffith Park, Los Angeles. Owned by the
City of Los Angeles and operated by SMG World, the Greek Theatre is home to concerts, stage shows, graduation ceremonies,
community events and more. The iconic venue has hosted some of the biggest names in music including Elton John, Frank
Sinatra, Bruce Springsteen, Carlos Santana and countless others. This year’s concert lineup will include Bryan Adams, Boston,
Goo Goo Dolls, Meghan Trainor, Gavin DeGraw, Miranda Lambert, Alabama Shakes and many more. CSC Los Angeles
provides services, which include ushering, bag checks and access control, under the direction of Rebecca Colwell, SMG Greek
Theatre General Manager.
CAOS Conference
MAUSTON, WI - The 13th Annual Collegiate Athletic
Operations Services (CAOS) Conference was held June
14th - 17th at Woodside Ranch Resort and Conference
Center in Mauston, WI. The conference is uniquely
dedicated to the exchange of information, ideas, and
real-life experiences of collegiate athletic operations
managers. Sponsored by CSC, CAOS’s annual
conference promotes professional development within
collegiate athletic operations and serves as a great
opportunity for representatives to attend information
sessions, share ideas, and gain insight into current trends
and best practices. Other sponsors of CAOS include
BearCom, Kollege Town Sports, Mesirow Financial,
and Ceia. This year’s conference had representatives
present from various universities.
Along with presentations, meetings and guest speakers,
Woodside Ranch Resort and Conference Center
this year’s conference also included an athletic facility
tour at the University of Wisconsin - Madison, a kickball tournament, canoe races, a cookout dinner and more. Guest
speakers included Lee Butler, ACC Assistant Commissioner for Men’s Basketball Operations, Will Hunter, Pac-12 Vice
President of Operations, and Jessica Palermo, Big Ten Assistant Commissioner for Men’s and Women’s Basketball
Operations, who presented on their unique experiences from the past and present experiences on the inside operations
of conference championships; Jay Brock, CSC Vice President of Operations, who presented on current trends of
pre-event screenings; Mark Camillo, CSC Senior Vice President of Strategic Planning, who presented on the trends
and persistent threats at collegiate public gathering events; Jason Whitney, University of Wisconsin - Madison Police
Department Investigative Services Captain and Dave Kromm, University of Wisconsin - Madison Police Department
Emergency Services Coordinator, who presented on preparing for active shooters; Paul McDermott, CSC Business
Development Manager, who presented on his experience at the Disney Institute and Disney’s approach to selection,
training and engagement as referenced in “Inside the Magic Kingdom: Seven Keys to Disney’s Success;” and University
of Southern California Coliseum Staff, Matthew Buswell, Operations Assistant and Mike Roche, Conversion and Event
Staff Supervisor, who presented on the college to NFL facility transition, as they get ready to host the LA Rams.
NFL Security Meetings
ORLANDO, FL - The annual NFL security meetings were held this month at the
Ritz-Carlton Grande Lakes Resort June 1st - 3rd in Orlando, FL. Representatives
from all 32 NFL teams were in attendance along with CSC managers from Atlanta,
Buffalo, Cleveland, Houston, Indianapolis, Los Angeles, Philadelphia, Tennessee,
and Washington D.C. The three days consisted of meetings, presentations and
breakout sessions, covering topics including the SAFETY Act, the Stade de
France terrorist attack, critical incident communications, cyber security, active
shooter training and more. On June 2nd, CSC’s Senior Vice President of Strategic
Planning, Mark Camillo presented on ‘Insider Threat Awareness’ to the audience,
which consisted primarily of security and operations representatives and their public
safety command supervisors from the 32 teams. Day two of the meetings ended
with a Client Appreciation dinner at Coopers Hawk Winery and Restaurant, where a
wonderful meal and comradely was shared by all. The three-day event was a great
opportunity to network with NFL team representatives and was very informative
regarding potential issues and dangers that all stadiums and venues face.
Mark Camillo, CSC Senior Vice
President of Strategic Planning
Beyoncé at NRG Park
Beyoncé World Formation Tour
HOUSTON, TX - CSC Houston provided services for the Beyoncé show at NRG Park on May 7th. Under the direction of
Tour Security Bob Fontenot and SMG-NRG Park Event Manager Katelyn Bogrand, CSC provided over 700 staff including
ushers, ticket takers, event security and access control locations at NRG Stadium. A Houston native, Beyoncé will return
home for a second show in September.
CSC branches across the country have also provided services for Beyoncé shows on her World Formation Tour including:
CSC Miami at Marlins Park, CSC Atlanta at Georgia Dome, CSC San Diego at Qualcomm Stadium, CSC Los Angeles at
Rose Bowl, CSC Minneapolis at TCF Bank Stadium and CSC Philadelphia at Lincoln Financial Field and Hersheypark
Stadium. Beyoncé at Hersheypark Staduim was CSC Philadelphia’s first event at the venue. Additionally, CSC Los Angeles,
Houston, Georgia, Philadelphia and Nashville will provide services for her upcoming shows in September.
“CSC Houston is very proud of our staff and the services they were able to provide.
We look forward to doing it again in September.”
-Chris Laney
CSC Houston, Assistant Branch Manager
Los Angeles Convention Center
E3 - Electronic Entertainment Expo
LOS ANGELES, CA - CSC Los Angeles was proud to provide crowd management services for the 22nd annual Electronic
Entertainment Expo, commonly known as E3, a three day event showcasing new and upcoming products from hardware
and software manufacturers in the video game industry. Industry leaders such as Nintendo, Microsoft, Sony, Square Enix,
Samsung and dozens more showcased a plethora of new equipment. E3 2016 was primarily focused on new software titles,
with new hardware revisions and auxiliary equipment to support the growing marketing sectors of 4k resolution displays and
virtual reality headsets.
E3 2016 hosted 70,300 attendees, including 50,300 professionals and 20,000 fans, with over 250 exhibitors showing off
over 1,600 products. Led by Mike Ramirez, CSC Southern California Regional Manager, CSC provided credential checks,
entrance security, meeting room security, response teams and booth security for the South Hall, Concourse Hall and 300400 level meeting rooms. Additionally, CSC provided crowd control and backstage security for Lil Wayne, rap and hip hop
artist, who performed at the E3 Expo. CSC’s services were provided under the leadership of Larry Lopez with Show-Time
Services.
Muhammad Ali Funeral Services
LOUISVILLE, KY - In one of the biggest events
to hit the city of Louisville and the sports world in
2016, CSC Louisville was called upon to provide
procession motorcade, ESPN set, and news camera
crew coverage during the Muhammad Ali funeral
services. Thousands of proud Louisvillians flocked to
the processional route, which started at the funeral
home and ended at the KFC Yum! Center. Along the
27-mile route, the procession motorcade passed the
Muhammad Ali Center, Ali’s childhood home and
other special places in the icon’s life. CSC is proud to
have been a part of the memorable event.
Processional Route
Electric Daisy Carnival
Las Vegas Motor Speedway
LAS VEGAS, NV - CSC Las Vegas provided services for the 20th Anniversary of the Electric Daisy Carnival (EDC), the
largest festival in North America and one of the largest electronic dance music festivals in the world, June 17th - 19th at the
Las Vegas Motor Speedway. Hosted by Insomniac Events, EDC Las Vegas headliners included Kaskade, DJ Snake, and
The Chainsmokers.
CSC Las Vegas was hired and given more responsibilities this year, and teamed up with CSC Los Angeles, Orange
County, San Bernardino, San Diego, El Paso, and Phoenix branches to staff over 1000 employees daily “under the electric
sky”. CSC’s services, which included ID checks, RFID checks, searches, bicycle patrol teams, 24-hour merchandise &
sponsorship security coverage, perimeter security, eviction teams, and BOH Stage & Barricade Coverage, were provided
under the direction of Insomniac’s Senior Director of Operations, Justin Spagg, Live Nation Production Manager, Steven
Howard, and Sequel Tour Solutions Director of Security, Seyth Boardman.
“The 20th Electric Daisy Carnival was truly amazing and in my opinion, the best ever held at LVMS! CSC is
honored and would like to thank Pasquale Rotella & Insomniac for choosing TEAM CSC to be part of the largest
music festival in North America. To put on an event of this magnitude takes a total TEAM effort and I’m proud of
TEAM CSC & everyone for doing their part while assisting all of the headliners under the electric sky this year”.
- Jay Purves, Vice President, CSC Nevada
Country Music’s Biggest Week
NASHVILLE, TN - Bridgestone Arena, home of the NHL’s
Nashville Predators, hosted the annual Country Music Television
(CMT) Music Awards on June 8th. This year marked the 15th
year of the CMT Awards, country music’s first fan-voted awards
show recognizing country music’s best musical and video
achievements. Hosted by sportscaster and television personality
Erin Andrews and Houston Texans defensive end J.J. Watt, the
2016 CMT Awards kicked off with a number of performances
featuring country stars Keith Urban, Dierks Bentley, Jason Aldean
and others outside the genre, from Cheap Trick to Pitbull. CSC
Nashville provided event services for the awards show working
under the direction of Tanya McMahan, CMT Awards Security,
Credentials & Talent Seating Manager and David Chadwell,
Bridgestone Arena Vice President of Event Operations.
Nissan Stadium
Following the CMT Awards, the Country Music Association (CMA) hosted the annual CMA Music Festival June 9th - 12th
in downtown Nashville at Nissan Stadium, home of the NFL’s Tennessee Titans, Tennessee State Football, and the Music
City Bowl. CSC Nashville provided services for the festival, which featured performances from some of the biggest names
in country music including Miranda Lambert, Rascal Flats, Jason Aldean, Eric Church, Carrie Underwood, Florida Georgia
Line, Blake Shelton and more. Additionally, CSC Nashville provided services for Monster Jam at Nissan Stadium on June
18th. CSC’s services for Nissan Stadium, which include crowd management, security, ticket taking and guest services, are
provided under the direction of Bob Flynn, Vice President of Facilities and Game Day Operations at Nissan Stadium.
Phoenix Comicon 2016
PHOENIX, AZ - Phoenix Comicon, the annual entertainment and comic book convention, was
held June 2nd-5th at the Phoenix Convention Center. This year marked the 14th annual Phoenix
Comicon with over 100,000 attendees over the course of the weekend. The event, which brings
together people dressed as comic book, sci-fi and fantasy characters, featured comic related
panels, autograph signings, contests, games and special guests including Sean Astin from The
Lord of the Rings Trilogy, James Marsters from Buffy and more. CSC Phoenix provided services
including crowd management, guest services, wristband and badge checking, and peace bonding
under the direction of Matt Solberg, Phoenix Comicon Convention Director.
“We would have no reservations recommending Contemporary Services Corporation and look forward to a
bright future working with you and your team.”
- Jen and Lee Palmer, Directors of Operations, Phoenix Comicon
BottleRock Napa Valley Music Festival
NAPA, CA - CSC Northern California was proud to be the
crowd management and security provider for the 4th annual
BottleRock Festival in Napa, CA. Hosted at the Napa Valley
Expo May 27th - 29th, BottleRock attracted 40,000 attendees
and featured headliners including Stevie Wonder, Florence +
the Machine, and the Red Hot Chili Peppers. Known not only
for its music, but also for great food and drinks, the festival
had many local restaurants, breweries, wineries, and food
trucks on-site, along with a culinary stage.
CSC worked directly with NPB Companies, the security
management team for the event, to ensure a safe, fun, and
secure environment for all attendees and working staff. The
NPB management team, led by Darin Williams and Pete
Beattle, were on site for the team, corresponding crowd
Napa Valley Expo
management plans and safety provisions hand in hand
with CSC. Leading the CSC management team, Paul Greenbaum, Jesse Serna, Calvin Graber, Paul Grotke and Shauna
Benjamin oversaw the operations and led over 300 staff daily to ensure a successful event.
IKEA Grand Opening Las Vegas
IKEA Las Vegas Opening
LAS VEGAS, NV - CSC Las Vegas provided services for the grand
opening of IKEA, one of the world’s leading home furnishings
retailers, in Las Vegas on May 18th where thousands of shoppers
wrapped around the building in line to enter. CSC’s services
extended through May 31st for the first two weeks of the stores
opening. IKEA Las Vegas is the Swedish company’s first store and
restaurant destination in Nevada, 42nd in the United States and
385th worldwide. The grand opening of the new store featured
furniture, food and gift card giveaways. To mark its 42nd store in the
United States, IKEA gave away a free couch to the first 42 shoppers
in line. The next 100 people in line received a free armchair, and the
next 2,500 shoppers received mystery gifts including gift cards and
in-store prizes. CSC staffed 200 people a day for the two weeks to
provide services including parking services, in-store crowd control
and guest services. CSC’s services were provided under the
direction of Andy Bernardi, VP of Operations, Tricon Security.
Hersheypark Stadium
Hersheypark Stadium
HERSHEY, PA - CSC Philadelphia is pleased to announce its partnership
with Hersheypark Stadium, an outdoor stadium venue, in Hershey,
PA. One of the oldest venues in Pennsylvania, Hersheypark Stadium
opened in 1939 and is located on the grounds of the Hersheypark theme
park. The stadium hosts a wide variety of concerts, sporting events and
other large events including the annual Summer Concert Series, PIAA
Football and Soccer, the BIG 33 Football Classic and other athletic and
music events. CSC Philadelphia will provide services including ushering,
magnetometer coverage and parking services for the annual Summer
Concert Series at Hersheypark Stadium. CSC’s services will be provided
under the direction of Hershey Entertainment Complex representatives
Jason White, Complex Director of Safety and Security, Matt Bennett,
Security Operations Manager and Shaun Cooney, Complex Manager.
Taste of Country
BUFFALO, NY - CSC Buffalo was proud to provide services
for the 2016 WYRK Toyota Taste of Country, a summer
concert held at Coca-Cola Field on June 10th. Presented by
Country 106.5 WYRK, the annual Taste of Country attracts
some of the biggest names in country music including this
year’s artists Billy Currington, Eli Young Band, Granger
Smith, Jerrod Niemann and LOCASH. CSC provided services
including bag checks at all entrances, roaming on the field
and concourse, and backstage and barricade security.
CSC’s services were provided under the direction of CocaCola Field Stadium Operations Director, Thomas Sciarrino
and Vice President/General Manager, Mike Buczkowski.
This was CSC’s first event working at Coca-Cola Field, home
of minor league baseball’s Buffalo Bisons. CSC Buffalo looks
forward to its future with the Buffalo Bisons and is excited for
other upcoming events at Coca-Cola Field.
Coca-Cola Field
USWNT at FirstEnergy Stadium
USWNT at FirstEnergy Stadium
CLEVELAND, OH - CSC Cleveland provided services
for the U.S. Women’s National Team (USWNT)
Soccer match vs. Japan on June 5th at FirstEnergy
Stadium, home of the NFL’s Cleveland Browns. Under
the direction of Troy Brown, Vice President of Stadium
Operations and Mike Good, Manager of Stadium
Operations at FirstEnergy Stadium, CSC provided
ticket taking, ushering, field security and gate searches
for the event. Additionally, CSC assisted in managing
a shelter in place evacuation of the seating bowl, with
over 23,500 fans in attendance, during inclement
weather. The game was called early in the 76th minute
of play due to the lightning and thunderstorms. Julie
Johnston and Alex Morgan scored goals, leading the
USWNT to a 2-0 win over Japan in the friendly.
Offshore Technology Conference
HOUSTON, TX - CSC Houston provided services for the Offshore
Technology Conference (OTC) May 2nd - 5th at NRG Park in Houston,
TX. This year marked the 48th edition of the conference, which
focuses on the development of offshore energy resources. OTC was
founded in 1969 and is the world’s leading event for the development of
offshore resources in the fields of drilling, exploration, production, and
environmental protection. The annual event attracted more than 65,000
attendees from across the globe and featured exhibits from more than
2,600 companies. The exhibits took place at NRG Center, NRG Arena
and outside NRG Center at the pavilion and parkway. CSC Houston
provided over 550 event staff daily, providing services including ushers,
tram announces, parking lot attendants and staff at all search locations.
OTC at NRG Park
“The staff over at the Center has been excellent for OTC! The meeting room staff has been early to post each morning
and they have been very knowledgeable and helpful to all attendees... Also, each time I walk through the lobbies they
all look very professional and approachable...I wanted to make sure that their efforts have been recognized and are
appreciated. Great job!”
- Megan Burciaga, Event Coordinator, SMG - NRG Park
Taste of Country
CANAL FULTON, OH - CSC Toledo, in conjunction with CSC Columbus and CSC
Cleveland, were proud to provide crowd management services for The Country Fest
in Canal Fulton, Ohio June 9th-11th. Held at Clay’s Park Campground and Resort,
the 500-acre property hosts nearly 30,000 guests for the 3-day music festival,
which includes campgrounds for attendees. CSC has been the crowd management
provider for The Country Fest since 2012 and has recently signed a three-year
contract renewal with the festival. The seventh annual country music festival featured
big named artists including Justin Moore, Brantley Gilbert, Eric Church, Chase Rice,
Eric Paslay, Gary Allan, Jana Kramer, Canaan Smith, Jon Pardi and more.
Employee Spotlight: Ann Delgado
SAN BERNARDINO, CA - CSC would like to congratulate Ann Delgado on her promotion to Assistant
Branch Manager of the San Bernardino branch office. Ann began her CSC career in 2008 at the
Orange County office as a part of the scheduling department. She was then transferred to the San
Bernardino branch in 2010 and promoted to Office Manager. Ann continued to grow with CSC and
proved herself a valuable member of the team in the San Bernardino office. From 2013-2016, Ann
has been the Operations Manager for the branch, coordinating both the office staff and the events
at large. CSC is proud to have Ann as a part of the team and thanks her for her hard work and
dedication.
Ann Delgado
Eric Granger will be leaving the San Bernardino branch as Assistant Branch Manager to work in the
CSC Indianapolis office and work various Special Events around the country. Eric’s wife Jessica will
be continuing her postgraduate studies at the University of Indianapolis. Good luck Eric and Jessica!
“Without exception, Annie has repeatedly proven herself as a goal-oriented person. She is great with the staff and
fantastic with our clients. Annie has been invaluable to me and to the office, and without a doubt deserves the promotion
to Assistant Branch Manager. We couldn’t function without her!”
- Chiedu Onwughalu, CSC San Bernardino Branch Manager
Employee Spotlight: Walter Banks
ATLANTA, GA - CSC Atlanta employee and VIP usher at the Atlanta Braves’ owner’s box,
Walter Banks has been an usher for the Braves for 50 years, working almost every home game
in Braves history. Mr. Banks has been with CSC Atlanta since the branch opened in 2001. He
in fact has the 9th ID created for the branch. Mr. Banks primarily works the press box at the
Georgia Dome and the suites at Georgia Tech’s Bobby Dodd Stadium. Mr. Banks is so loved
in the Atlanta area that he has a suite named after him at Turner Field, home of the Braves,
and was flown to the Atlanta Falcon’s vs. Detroit Lion’s game in London in 2014 by the Atlanta
Falcons organization. CSC is proud to have Walter Banks, well known and highly esteemed in
the Atlanta community, as a part of its team.
Walter Banks
Employee Spotlight: Rhonda Smith
MYRTLE BEACH, SC - CSC Atlanta provided services for this year’s Bike Week, the annual
motorcycle rally in Myrtle Beach, SC. One of CSC Atlanta’s employees, Rhonda Smith, was
recognized for her hard work and good spirits by the Myrtle Beach Paper, which described her
as a jovial security guard with a big smile. Rhonda is an Atlanta, GA native and has been with
CSC Atlanta for two years now. She worked 39 hours for Bike Week in rain, heat and among
thousands of bikers. Rhonda had a difficult job of turning motorists away at the barricade she
was staffing on Ocean Boulevard. Because of her uplifting attitude, bikers who were turned away
would leave with a smile, rather than a scowl, after talking to Rhonda.
Rhonda Smith
“I am proud to have Rhonda as part of our team. The media could not have picked a better person to spotlight. She is
loved by all. Not only does she always work wherever and whenever needed, but she does it with such courtesy and
heart that everyone loves her.”
- Greg Overstreet, CSC Atlanta Branch Manager
Contemporary Services Corporation
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