Lacoste - Egencia

Lacoste Achieves 93% Online Adoption and A Successful
Managed Travel Program with Egencia
The Challenge
Lacoste was ready to move to a managed travel program and enable travelers to book
directly online. With an upcoming Sales Conference, Retail Operations Manager and
Travel Manager, Fernando Renteria, was asked by his leadership team to launch a new
travel program within one week. His objectives were to reduce the amount of hours he
was currently spending on managing their travel program, increase spend visibility and
win traveler compliance.
The Solution
Fernando contacted several leading Travel Management Companies and found Egencia
to be the most responsive and engaged. Not only was Egencia able to meet his
aggressive timetable, the ease of use of the Egencia tool helped make the transition for
his travelers seamless.
The Results: A Seamless
Implementation Process
A Pre-Trip Approval Process
that Empowered
Fernando worked closely with his Egencia
Lacoste also introduced pre-trip
Salesperson, Implementations Team and
approval to curb unnecessary travel
Account Manager to have his Egencia site
expenses. Managers can now
up and running within seven days, despite
review and approve or deny trips in
the timing of a week before Christmas.
a matter of seconds with one click
“
The implementations
process was very straight
forward I was up and
running with Egencia
before other prospective
Travel Management
Companies returned my
phone call. The entire
Egencia Team was very
responsive and committed
to my success.
Fernando Renteria
Lacoste
from their laptop or mobile devices.
Also, the ability to designate backup approvers means that business
moves forward despite hectic
schedules.
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Lacoste Achieves 93% Online Adoption and A Successful Managed Travel Program with Egencia
Find us online at www.Egencia.com
©2011 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other
logos or product and company names mentioned herein may be the property of their respective owners.
Experienced Corporate Travel
Agents When You Need Them
A Central Bill Program Opens the
Door to Career Advancement
Fernando has been very pleased with
New store openings have historically
Egencia’s travel agent support for his
been a great way to allow employees to
travelers. In their unmanaged travel
demonstrate their leadership skills, but
program, travelers would frequently reach
asking retail employees to foot the bill for
out to him directly when they ran into travel
travel and wait for reimbursement was not
disruptions such as missed flights and
feasible. By leveraging central billing with
delays. Lacoste Travelers can now rely on
Egencia, Lacoste can now select the right
experienced corporate travel agents that
employee for each opportunity, regardless
are available to them 24/7.
of their financial situation. This has opened
the door for career advancement for many
employees.
“
We encountered a winter
storm while employees
were traveling to our
January Sales Conference.
Knowing that Egencia
Travel Agents had my back
and could help travelers
rebook gave me peace of
mind and allowed me to
focus on our business.
Fernando Renteria
Lacoste
The Challenge
• Launch a new travel program with a Travel Management Company within a week
• Transition to a managed, self-booking travel program from an unmanaged model with
arrangers booking all travel
• Reduce amount of internal resources devoted to managing travel program
• Leverage central billing model to ease financial burden on store employees
• Introduce pre-trip approval to curb unnecessary travel expenses
• Gain visibility into travel spend with on-demand reporting
The Results
• Egencia launched the new Lacoste Travel Program in one week
• Traveler compliance to the new managed travel program has been very strong with online
adoption rates of 93%
Fernando Renteria
Lacoste
• With Egencia’s flexible and easy to use policy tools and settings, the Lacoste Team has been
able to save four weeks a year of travel management hours
• Deploying central billing has enabled many retail employees to travel without the burden of
outlying travel expenses up front
• By leveraging Egencia’s TripController pre-trip approval process, the trip approval process
takes just seconds and can even be done on a mobile device
• Egencia’s real-time reporting has enabled Lacoste to easily monitor spend and determine
where action is needed
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Lacoste Achieves 93% Online Adoption and A Successful Managed Travel Program with Egencia
Find us online at www.Egencia.com
©2011 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other
logos or product and company names mentioned herein may be the property of their respective owners.
Reduced Air Ticket Prices By
23%
In their first full quarter with Egencia,
Lacoste was able to drive down costs
with air ticket prices 23% lower than
the industry average. Lacoste also
leverages Egencia’s hotel program to
secure competitive hotel rates as well as
complimentary amenities such as free
parking, breakfast and internet access.
In some cases, Egencia’s hotel rates
also offered last minute availability when
published rates were no longer available.
Spend Visibility and Flexible
Policy Tools
Fernando has enjoyed the ability to monitor
his travel spend in real-time with Egencia
reporting. This has historically been a
The combination of on-demand reporting
and policy tools has resulted in a significant
time savings for Fernando, the equivalent
of several weeks a year. He is now able to
focus more on his primary role of Retail
Operations Coordinator.
Online Adoption of 93%
Lacoste was able to realize an online
adoption rate of 93% right out of the gate
with Egencia. Lacoste Travelers enjoy that
booking on Egencia is just as intuitive as
booking on sister company, Expedia.com.
This ease of use has made encouraging
travelers to book online an easy task. When
booking online travelers are also able to
take advantage of handy tools such as
group trip collaboration and ‘repeat a trip’
functionality.
painful and very manual process; today,
Fernando has created ten traveler groups
based on region and a separate group for
Executive Travelers. For each group he has
established a low fare tolerance, advanced
purchase window, class of service
parameters as well as reasonable flight
guidance. Travelers leverage customized
reason codes to explain why an out of
policy travel choice is selected.
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Lacoste Achieves 93% Online Adoption and A Successful Managed Travel Program with Egencia
Find us online at www.Egencia.com
©2011 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other
logos or product and company names mentioned herein may be the property of their respective owners.
About Lacoste
About Egencia
The Lacoste crocodile is one of the most
Launched in 2002 as Expedia Corporate
famous and recognizable logos in the
Travel, Egencia has become the fifth
world. Its birth was accidental since it came
largest travel management company in
from a simple bet between the members
the world as a result of its commitment to
of the French tennis team in 1925. While
delivering a higher standard of corporate
walking through the elegant streets of the
travel service and innovative technology.
Boston, René Lacoste stopped in front of
Egencia’s success is directly attributed
a boutique where his eye was drawn to a
to their customers’ ability to move their
superb suitcase made of crocodile skin and
businesses ahead, through their valued
he said to Pierre Gillou, the captain of the
relationships with Egencia and more
team, “If I win the match, you must buy me
importantly, its people.
this suitcase.” In the days that followed, the
story was told to a journalist and, although
the French team did not win, the journalist
reported the story, saying “The young
Lacoste has not won his crocodile skin
suitcase but he fought like a real crocodile.”
As early as 1927, his friend and great
sportsman, Robert George, designed a
crocodile with its mouth wide open, which
René Lacoste wore conspicuously on his
blazer.
Today, the legacy of this remarkable man is
an expansive collection of sports and active
wear for men, women, and children, as well
as fragrance, eyewear, footwear, watches,
Contact a Sales
Consultant Today
1.866.328.0110
Lead by an experienced, forward-thinking
management team, Egencia has continued
to expand its offering of intuitive online
tools and comprehensive agency services
while maintaining its reputation for superior
customer service.
With global operations already spanning
39 countries worldwide, Egencia is ready
to meet your company’s travel needs
anywhere and at any time, with the
consistent level of superior service your
employees deserve.
http://www.egencia.com
and technical products for tennis and golf,
which all display the famous crocodile.
http://shop.lacoste.com
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Lacoste Achieves 93% Online Adoption and A Successful Managed Travel Program with Egencia
Find us online at www.Egencia.com
©2011 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other
logos or product and company names mentioned herein may be the property of their respective owners.