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outreach
beech
The newsletter for customers of Beech Housing Association, Spring/Summer 2012
In sunshine
or in rain
For information on Summer Repairs please see Page 3.
With all the changes to the Welfare Benefits System
rain could be the least of your worries; our articles on
pages 6 and 7 will guide you through.
The Summer is the best time to look at your heating
costs see our article on fixed Tariffs page 9.
This document is
available in other
languages,
larger text, braille
and on audio cd.
Also isnsue...
this i
Find us on Facebook and Twitter! To find out how, visit:
www.adactushousing.co.uk/Information/26
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Pages
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Christmas
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Office Closure
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Page 2
Page 2
2011 Neighbourh
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Fund results
Page 3
Good Neighbour
Competition winne
rs
Page 8
We have included in this edition
information about the Caretaker
Service which is being introduced
in parts of the Adactus Group and
by Cyril Eden other information which may be
(tenant editor) of interest to you. Also there are
Pam Lil Retires
The residents of Sandringham
Court, Lowton said farewell to their
Scheme Manager Pam Lil in May
when she retired after 18 years at
the scheme. The day before she
left she was presented with two
bouquets of flowers at a special
coffee morning, one by Paul Lees
Chief Executive of Adactus and
one by Mrs Betty Alty on behalf of
The Court Residents Association.
In addition residents gave her two
special tokens of appreciation.
Betty Alty presenting Pam Lil
with flowers on behalf of the
courts resident association
Forty residents joined Pam at a
lunch at Nutter’s restaurant near
Rochdale and she was given a
voucher to enable her and her
husband Tom to have a break in
the Lake District. We all wish Pam &
Tom all the best for the future.
Fish and
Chips babies!
Adactus staff and their families
came together this March to knit
jumpers and hats for a worthy
cause. In total, staff at the Leigh
based association knitted 82
jumpers and hats to help new born
babies in Africa born with “Anti
body Immune Deficiency” (AIDS).
The new-borns are called “fish and
chip babies” because they literally
leave hospital wrapped in nothing
more than paper.
The jumpers and hats will be sent
as part of a larger shipment of
nearly 15,000 pieces of knitwear to
2 | the beech housing association newsletter
help these babies get a better start
in their lives. Adactus thanks all
those who got involved.
Paul Lees, Adactus Housing Group,
Chief Executive said “We are very
proud of our staff that were able
to support such a good cause. We
hope that these jumpers and hats
will make a positive difference to
the babies’ start in life and we will
remain committed in supporting
good causes around the world”.
a couple of articles relating to
events that have taken place
in individual areas or schemes.
Whether you read this in
sunshine or rain I hope you will
learn something to your gain.
Would you
like to win
up to £100?
Are you a keen gardener;
do you cherish your roses or
enjoy cultivating your hanging
baskets? If so why not enter our
garden competition; you could
win up £100 worth of prizes.
There are 4 categories, so you
can enter your beloved window
box or your lawn and flower
beds; size doesn’t matter!
Closing date for entries is 10th
August 2012.
Does your neighbour make
your life brighter in some way?
Are they helpful and kind or do
they simply make you smile? If
so, why not nominate them for
our good neighbour award.
For more information on either of
these competitions please contact
Sam Ryan on 01942 267 747.
Repairs and Maintenance for Leaseholders
Five Things
You Might 2.
Not Know
If you “rent” your property
from Beech we will arrange all
maintenance for you but if you are
a “leaseholder” you may have to
arrange some or all maintenance
yourself. Below are 5 things many
leaseholders and shared owners
don’t know about maintenance:
1.
All leaseholders are
covered by the landlords
buildings insurance policy. This
covers the main structure of the
building (walls, roofs etc) and any
communal areas. If you need to
make a claim please contact us.
There is an excess payable when
you claim.
The landlord normally
does not repair shared ownership
houses. You need to arrange repairs
not covered by the buildings
insurance yourself although the
landlord will pay for repairs to
communal areas.
3.
For retirement schemes
and all flats the landlord maintains
all shared areas. This includes the
external structure, internal and
external communal areas and
any shared pipes or wiring. You
must check your lease for doors
and windows as these vary from
scheme to scheme.
4.
For major or structural
improvements you must apply for
consent. This generally includes
new kitchens, bathrooms, windows
and most changes to the gas or
electrical installation. There is an
administration fee of £60 which is
doubled to £120 for retrospective
consent. It may cause delays when
you sell if you do not have consent.
5.
What your lease says is
final. Leases vary from property
to property so if your lease says
something different to this
article then your lease will take
precedence as it is a legally binding
document.
We are currently having an amnesty
for improvements done without
consent. Leaseholders who apply
for retrospective consent before
30th September 2012 can pay a
reduced fee of £60.
Summer Repairs
Traditionally the summer months
of April to September, we work to
longer timescales for heating and
hot water repairs as those services
are needed less urgently by most
tenants than in the autumn and
winter. However to assist us in
prioritising your heating repair in
the summer we need you to make
us aware of any vulnerable people
in your household such as children
under five, vulnerable adults or
anyone with specific medical
conditions.
We deal with many broken
windows through the summer and
if you are a victim of such a crime
you will need to report this and
obtain a crime reference number
from your local police authority and
pass it on to us. We will board up
the window as an emergency and
return to re glaze usually within 7
days.
If fencing is damaged our
responsibility is to make boundary
fencing safe, replacing it only if we
assess that to be necessary. You
are responsible for fencing that
separates your property from that
of your neighbours.
All repairs should be reported
promptly through to our Connect
service on either 0845 5053355
(calling from a landline) or 0300
1111133 (from a mobile) or Miles
Platting 08002346826. To report
an emergency repair outside of
the usual office opening times,
please use the same numbers
and use your keypad to select the
option for emergency repairs, we
wish you all a pleasant and happy
summer.
the beech housing association newsletter | 3
Successful Pilot for Caretakers
Scheme!
Following a successful pilot of the caretaking service at one of the Adactus sheltered
schemes in Atherton, the caretaking service is now being rolled out to 29 sheltered schemes
across the group.
Most caretakers will cover two
sheltered schemes, being based
at one scheme in the morning
and one scheme in the afternoon
so that each scheme has a daily
visit. In total, Adactus have
now recruited sixteen scheme
caretakers to cover these new roles
and they should have all be in post
by the end of June.
The primary responsibility of
the caretaker is daily cleaning of
all the communal areas within
the sheltered schemes. On an
annual basis, the caretaker will
also carry out deep cleans at the
schemes, including the washing
of communal carpets and the
washing off light diffusers.
The caretakers at most of the
sheltered schemes will also be
responsible for the grounds
maintenance. Each scheme
will be provided with all the
Improving
the customer
experience
Internal Affairs is an independent
team reporting directly to our Chief
Executive. The team is focussed
on improving our customers’
experience of the services provided
by the Group, through assessment
and investigation of service delivery
and performance. To achieve this,
the Team has two main functions:
Formal Complaints
The Team is responsible for
overseeing the Group’s formal
complaints procedure, including the
investigation of complaints at stage
1. When you make a complaint,
every effort is made to try and
resolve the matter. This is because
our customers have told us that
they prefer to resolve issues quickly
without having to go through
4 | about
the beech
us housing association newsletter
gardening tools required. The
benefit of having a caretaker on
site responsible for the gardening
is that tenants with an interest
in gardening can become
more involved and give their
feedback to the caretakers around
improvements they would like to
see.
Repairs that the caretaker will
complete include: changing light
bulbs, fixing small leaks, fixing
cupboard doors, small plastering
and painting jobs, and replacing
door handles. The caretakers can
also complete jobs in tenant’s flats
such as fitting shelves and curtain
rails, though tenants will need to
provide their own materials for
this. If the caretaker is unable to
complete a repair, they can still be
reported through to the repairs
team.
The caretakers at each of the
schemes have a fixed number of
hours to spend on the cleaning, the
gardening, and repairs. This will be
managed on a rota basis to ensure
high standards are maintained at
the scheme.
The caretaking service has been
very popular at the pilot schemes.
Positive comments include: ‘Having
a caretaking service is a vast
improvement to our individual
needs’ (Tenant at Aindow Court),
‘The service is excellent, we are very
fortunate.’ (Tenant at Ambergate),
‘This is the best thing Adactus have
ever done.’ (Tenant at Bridge Court).
The caretaking service is also due to
expand to the leasehold schemes.
The caretakers at the leasehold
schemes will be responsible for the
cleaning of communal areas and
general repairs in the communal
areas.
a formal process. However, if your
complaint cannot be resolved at this
“informal” stage, we will then treat it as
a formal complaint and Internal Affairs
will investigate.
We analyse complaints each quarter to
identify patterns of service failure and
aim to prevent them reoccurring in the
future.
Service Improvement Projects
Andrew and Gemma, two of
the Internal Affairs Team
The Team works across the Group
and undertakes the assessment and
investigation of service areas as directed by the Chief Executive and/or
Senior Management Team.
Examples of projects undertaken by Internal Affairs include:
• Property standards when a property is let
• How easy it is to apply for a home or a transfer
• Meals in extra care schemes
• Neighbourhood fund payments
• Former tenants arrears
• Spot checks on the external appearance of estates and schemes
The aim of each project is to establish what works well and to identify
any areas of the service that are in need of improvement. The findings are
reported to our Chief Executive, who discusses them with a manager of the
relevant department.
Performance information
Beech Housing Association: 2012/13: QUARTER 1
In the first quarter of the current financial year there were some improvements in performance, meeting most of the targets in areas
prioritized by tenants. The table below presents Quarter 1 performance
along with target information, trend data (whether performance has
improved or got worse since the end of the last financial year) and
benchmarking data where available.
% satisfied with how their ASB
case was dealt with
Average days to re-let empty
properties
% of rent collected
% of calls answered within 15 seconds
Target
Quarter 1
Trend
83.4%
=
> 75%
< 28 days
> 99%
> 80%
% satisfied with responsive repairs service
AND
% of repair appointments completed at
first visit
> 90%
% repairs completed at first visit
> 85%
% satisfied with planned maintenance
work
> 90%
Benchmark *
49.8days
104.6%
83%
100%
^
Area of Housing
24.28 days
^
100.26%
=
80% in 20
seconds
(MPATHY report
2012)
=
95.7%
=
No surveys
received in
Q1
* Benchmarks: Housemark data 2011/12 Quarter 3 (upper quartile) unless indicated otherwise
THE GOOD:
THE NOT SO GOOD:
Where have we performed well?
Where do we need to improve.
1Encouragingly, we are managing to collect
significantly more the rent than is owed to usPI
in the
first quarter of the year.
1 We are not achieving our target of 28 days
to relet empty properties. We are piloting new
methods of promoting our available properties,
which will be closely monitored for their impact
on relet times.
2 The proportion of calls answered within 15 seconds in our Connect Contact Centre consistently exceeds the target each quarter.
3 Satisfaction with repairs is high and a high proportion of jobs are completed at first visit.
Full performance data available from Corporate Services 01942 267 734
the beech housing association newsletter
about us | 5
WELFARE BENEFIT SYSTEM
CHANGING IN APRIL 2013
ARE YOU PREPARED?
Universal Credit
From April 2013 all new claimants of welfare
benefits living in Manchester, Tameside, Cheshire,
Wigan & Leigh will receive Universal Credit.
How will you receive benefits in the future?
• By a single payment for all the different benefits you receive
• Paid monthly in arrears
• Paid directly into your bank account
• Includes your housing benefit costs so tenants receiving this will have
to pay their rent direct to us as we will no longer receive housing benefit
• All claims will have to be made on line
From October 2013 all other new claimants will start to be put onto
Universal Credit. Current claims will be transferred to Universal Credit
between April 2014 and April 2017.
Under Occupation (bedroom tax)
From April 2013, if you have one or more ‘spare’ bedrooms your housing
benefit may be reduced.
This could affect you:
• if you are 16 to 61 years old
• even if you only get a small amount of housing benefit
• even if you are sick or disabled (currently under review)
In April 2013 the pension credit age will be around 61 years and 6 months.
Benefit Caps
From April 2013, the overall amount of benefit you can receive will be
IMPORTANT INFORMATION FROM THE
DEPARTMENT FOR WORK AND PENSIONS
The Department for Work and Pensions (DWP)
and Housing Benefits (HB) investigate claims
where a couple are said to be “Living Together As
Husband And Wife/Civil Partners”, and at least one
of the partnership receives a means tested benefit,
such as Income Support, Jobseekers Allowance or
Employment Support Allowance. Where a person
claiming a means tested benefit fails to disclose
the presence of their partner in their household
they could be committing an offence.
The DWP and HB do not only look at the number
6 | the beech housing association newsletter
capped. The Government will
add up how much money you get
from a range of benefits, including:
housing benefit. If the total comes
to more than the maximum amount
allowed your housing benefit
payments will be reduced.
The maximum amount of benefit
you will be able to receive from
April 2013 will be:
• £500 per week for single parents
• £500 per week for couples with or
without children
• £350 per week for single people
without children
This will not apply to you if:
• you get pension credit or working
tax credit
• a member of your household is
claiming disability living
allowance, attendance allowance
or the support element of
employment support allowance
of nights a person stays at an address, other
lifestyle factors are also considered.
IT IS AN URBAN MYTH THAT IF A PERSON ONLY
STAYS 3 NIGHTS PER WEEK THAT THEY CANNOT
BE CONSIDERED AS “LIVING TOGETHER AS
HUSBAND AND WIFE/CIVIL PARTNERS”
THEY CAN!
If in doubt about your situation contact the
dwp or hb for correct information.
National Benefit Fraud Hotline 0800 854 0440
Online reporting via directgov.com
The DWP has written to all those who are likely to be affected by
Universal Credit and have provided an information line 0845 605 7064.
Rent
Collection
the team takes charge
The Association takes a strong
approach to rent collection.
Welfare Benefit Reforms means
we need to instil a positive
payment culture.
We have introduced a new
procedure that moves arrears
cases on quickly:
1-3 weeks arrears
Initial letter / 2nd warning letter
other contact
4 weeks arrears
Notice of Seeking Possession
9 weeks arrears
Court applied for
Our rent Officers are trained to
collect rent and assist tenants
who are struggling by offering
basic debt and benefit advice. We
also have specialist officers that
can visit you and assist in more
complex debt and benefit issues.
Our rent officers will be out and
about so if you are in arrears you
may receive a visit to discuss
your situation. Those tenants
who choose not to engage with
us or pay their rent on time will
experience legal action which
may result in losing their home.
Experiencing financial problems?
CallConnect 0845 505 3355 or MobileConnect 0300 111 1133
The Money Advice Bus is Coming to Town
We have teamed up with the Money Advice Centre (MAC).
Adactus Housing will have staff on hand to offer advice on
these challenging times ahead.
1st August Trafford 2nd August Wigan 3rd August Wigan 13th August Manchester 14th August Manchester 20th August Wigan 21st August Wigan 22nd August Trafford 12th Sept Trafford 13th Sept Wigan 14th Sept Wigan Zero
tolerance
and planned
maintenance
Adactus Housing
Group Board have now
approved that all tenants
in rent arrears that are
due to receive planned
maintenance improvements
will not receive those
improvements until the
account is clear or an
arrangement has been
made.
The rents team will be
working closely with
Planned Maintenance to
identify those that this new
policy affects. All those
affected will receive a letter
to advise that they are
affected. To remain on the
programme for 2012/13
and 2013/14 you will need
to clear the arrears or have
paid at least 75% of the
outstanding balance at least
six weeks before the work
is due to start. However, if
there is a Health and Safety
issue or a vulnerability issue
then this will be addressed
on an individual basis.
Near Aldi, Seymour Grove/Tennis St, Stretford
Bradshawgate, Leigh Town Centre
Standishgate, Wigan Town Centre
Asda, Stanley Grove, Longsight
Asda, 100 Princess Rd, Hulme Manchester
Bradshawgate, Leigh Town Centre
Standishgate, Wigan Town Centre
Check out the dates for the
Sainsbury’s, Curzon Road, Sale
Money Advice Bus and call
Stretford Arndale Car Park
into to see us when we are in
Standishgate, Wigan Town Centre
your area
Bradshawgate, Leigh Town Centre
** The bus is available between
10.00am – 3pm at all locations
the beech housing association newsletter | 7
Man turns
dog into
goldfish!
Adactus has recently taken
action against a tenant in Gorton
whose dog was making life a
misery for local residents. The
dog was howling for up to nine
hours a day while the tenant left
it unattended. The tenant was
warned about the noise and
provided with advice and support
to help train the dog to stop
barking, but the issues continued.
When Adactus eventually
withdrew its permission for the
tenant to keep a dog at his flat
and the tenant failed to remove
the dog the Tenancy Enforcement
Team applied for an injunction
prohibiting him from keeping a
dog at his flat.
Four days before the court
hearing the tenant did finally
find a new home for his dog.
The tenant attended court and
gave an undertaking not to keep
another dog at the flat for as long
TRESSPASSER TOLD TO LEAVE
A man has been ordered to leave
an Adactus property by a county
court judge. The single man was
left in the 3 bedroom family house
in Tyldesley after his mother had
moved on to pastures new. He had
no legal right to stay and Adactus
advised him that he was an illegal
occupier, or trespasser.
Tenancy Enforcement Manager
Debbie Parkinson said: “This man
was left in the property when his
mother moved out and he had
no legal right to succeed to the
tenancy. We met with the man
concerned to try and encourage
him to take up more suitable
alternative accommodation, but
unfortunately it was not to be and
8 | the beech housing association newsletter
we were left with no option but to
take the matter to court. The judge
agreed that the man had no right to
be in the house and that he should
leave. The locks have now been
changed on the property and we’re
looking to let the house to a family
who will make better use of the
property.”
Debbie added: “Anyone who is
potentially in a situation where they
might be left in a family property
on their own should talk to us at the
earliest opportunity; our tenancy
management team will be able to
give them re-housing advice and
may be able to assist them with
alternative accommodation.”
as he remains the tenant. An
undertaking is a promise made to
the court which carries the same
weight as an injunction
Mike Colvin, Tenancy
Enforcement and Support
Officer said “the tenant was very
apologetic and he told the judge
he was going to get a pet goldfish
instead. The judge was satisfied
there was no way a goldfish
could cause problems for the
neighbours.”
PRESTON
DRUG
DEALER
EVICTED
A Preston man has been evicted
from his home at Chadderton
Court after being convicted of
drug dealing. The man is currently
serving a 5 year prison sentence
after pleading guilty to various
drugs offences.
The police contacted us in
November 2010 to advise that
they had executed a warrant at
the man’s address and found Class
A drugs and drugs paraphernalia.
The man was subsequently
arrested and charged with
supplying Class A drugs. In
addition to the police evidence
we also received complaints from
residents regarding the numerous
visitors to the man’s address. After
several court hearings a Judge at
Preston County Court ruled that
the man was in clear breach of
his tenancy agreement and made
an outright possession order.
Tenancy Enforcement Officer Anna
Schickhoff Brown said, “We take a
zero tolerance approach to serious
breaches of tenancy like this”.
Fixed Tariff
You may have only just turned the heating off and
energy bills probably aren’t at the front of your mind at
the moment, but summer is the best time to switch your
energy tariff to ensure you’re on the best price plan when
your usage soars in the winter months.
Last autumn the six major energy firms all put their prices
up and we could see the same happen again this year.
Switching to a fixed rate deal may protect you from any
winter price hikes and the best time to change your tariff
is now.
A fixed energy plan means that when you sign up to the
tariff with your provider, you will be offered a set price that
will remain in place for the agreed period of time, usually
12 months. A fixed rate deal may not be the cheapest
option available but you are protected if fuel prices riseso it can often work out cheaper in the long run.
Pros
• You can save up to 15% on your bills compared to
standard energy tariffs
• You know exactly how much you are going to pay for
as long as your deal lasts, so you will not face any nasty
surprise price rises
• You can budget more effectively for your bills
Cons
• A fixed deal is unlikely to be the cheapest option
because you are paying a slight premium for the security
of fixing
• You will not benefit from any falls in energy prices
• If you want to leave your deal before it expires, you
may have to pay an exit fee
Remember to shop around. The energy market is
competitive and you may get a better deal with another
supplier but if you are in debt with your current supplier
your switching options may be limited; check with your
supplier first.
If you are finding it tough to keep up with your gas and
electricity bills, then your first port of call should always
be your energy supplier. Your energy supplier can set up
a repayment plan so you can pay back your energy debt
gradually.
Don’t take any chances with your GAS safety!
We are committed to your safety and we take gas safety very seriously.
If you follow the tips below you can ensure the safety
of your gas appliances:
• never try DIY with gas
• make sure you know where your gas meter is
located and how to turn off the gas in the event of
an emergency
• don’t block up air ventilation grilles and ensure
that flue terminals are kept clear at all times
• never use a gas appliance if you think it’s not
working properly
• never cover gas appliances
• be cautious if buying second hand gas appliances
- don’t scrimp on safety
• if for any reason you have to move from your
existing bedroom to your living room please
contact the Adactus gas hotline on 01942 267808
for further advice
If you think you can smell gas or fumes call
the national grid gas emergency call centre
on 0800 111 999 and:
• turn off the gas at the meter
• open windows
• put out naked flames
• don’t use electrical switches
If you notice any of the following, turn off the appliance
immediately and report it to the Adactus gas hotline on
01942 267808:
• sooting or staining marks on or around the appliance.
• a yellow or orange lazy flame - not crisp and blue
• a higher level of condensation than normal in the
room where the appliance is installed
• anyone in your household suffering from drowsiness,
headaches, nausea or pains in the chest when using
a gas appliance
As your landlord, we are required by law to carry out
a safety check on our gas fittings installed in your
home, every year. As a tenant, you too have some
responsibilities too. You can find out exactly what you
can expect from us and what we expect from you our
website: www.adactushousing.co.uk/information/33
the beech housing association newsletter | 9
Planned
Maintenance
Twelve months ago we announced
the launch of our internal planned
works team. This team have been
responsible for the majority of
kitchens, bathrooms, painting and
central heating system installations
on our annual improvement
programme.
The hard work and dedication of the
department resulted in achieving
the following improvements in
the 2011 - 2012 planned works
calendar:
• 483 New kitchens / Bathrooms
installed
• 246 New Central Heating
Systems Installed
• 626 Properties Decorated
10 | the beech housing association newsletter
As a result of the departments
success they have created over 60
new employment opportunities
and will be delivering the following
improvements this financial year:
• 500 New Kitchens/Bathrooms
• 80 Level Access Showers
• 400 Heating Installations
• 100 Electric Fire Suites
• 1232 Properties Decorated
• 140 Roof Replacements
• 460 Fascias and Gutters
• 1228 Internal Doors
• 200 External Works
• 250 Ground Works
• 188 Energy Efficient Works
• 6 Sheltered Scheme
Developments
On the following page, we have
listed the properties included on
the Kitchen / Bathroom installation
programme and the external
decoration programme. You can
check if any of these works are
in your area and if so how many
properties are included.
Please bear in mind that the
programme does change so your
property may have been included
after this article has gone to press.
If you are listed as having any
improvement works you will be
contacted in advance by your
dedicated programme co-ordinator
to make necessary arrangements.
Planned Maintenance
Programme 2012
Kitchen or Bathroom
External Decoration
Address
Aquarius Street
Arcon House
Avon Street
Avondale Street
Banks Court
Beechfield Street
Bignor Street
Bronte Street
Brookfield
Caythorpe Street
Chapel Street
Cheetham Hill Road
Chorley Lane
Chorlton Green
Cleveland Road
Clifton Street
Cornbrook Street
Cotton Street
Cowesby Street
Cowper Street
Crescent Road
Crofton Street
Daisy Bank Road
Darnley Street
Dobroyd Street
Eaves Green Road
Eldon Street
Elmfield Street
Esmond Road
Exbury Street
Firs Lane
Galsworthy Avenue
Glebe Street
No of properties
Address
16
30
2
9
20
2
3
20
6
1
4
1
17
1
3
4
1
6
2
14
2
3
3
1
3
37
14
5
3
11
8
2
1
Glenmay Court
Greenheys Lane
Grisedale Place
Hanover Street
Haydn Avenue
Hazel Court
Hill Street
Hillcroft Close
Hillier Street North
Holst Avenue
Kearsley Street
Keeley Close
Keeley Close
Kelvin Grove
Knowsley Street
Leeson Avenue
Liverpool Road
Liverpool Road
Maclaren Drive
Makepeace Walk
May Court
Meech Street
Moresby Close
Needham Avenue
Neild Gardens
Norton Street
Oakfield Street
Octavia Drive
Palatine Square
Peace Street
Pepperhill Road
Pinewood Road
No of properties
Address
36
5
44
1
3
13
2
7
2
1
5
108
108
2
5
24
9
3
8
23
13
6
14
6
9
5
7
13
36
10
1
7
Platt Fold Street
Platt Street
Playfair Street
Premier Street
Quayside
Queensway
Roberts Avenue
Rosebery Street
Rothay Street
Ruskin Avenue
Sandon Lodge
School Street
Sefton Street
Selwyn Street
Shakerley Road
Sherdley Court
Shrewsbury Street
Springbank Court
St Clements Road
St Clemets Road
Stamford Street
Thames Avenue
The Orchards
Timperley Street
Union Street
Unsworth Street
Upper Chorlton Rd
Whitby Road
Whitelow Road
Willow Drive
Wordsworth Avenue
Wynne Street
No of properties
1
1
1
2
13
21
14
9
1
7
39
2
5
1
1
40
4
30
4
12
4
1
18
4
1
2
8
2
10
8
1
1
All of the planned works for 2012-2013 will soon
be listed on our website.
the beech housing association newsletter | 11
For all enquiries please call our customer connect service.
Adactus Head Office
Turner House, 56 King Street, Leigh, Lancs, WN7 4LJ
0845 505 3355
To report an emergency repair outside of office hours, please use:
call connect 0845 505 3355 or mobile connect 0300 111 1133.
www.adactushousing.co.uk
Which number should I ring? Callconnect vs Mobileconnect
If you are calling us from a BT landline please ring CallConnect t: 0845 505 3355 for low rate calls.
Calls cost 1p to 10p per minute (plus standard connection charge).
If you are calling us using a mobile or non-BT landline and BT landline with a third party contract
(e.g. TalkTalk, Virgin, Sky etc.) please ring MobileConnect t: 0300 111 1133.
Calls cost 5p to 30p per minute and can be included in your free or discounted calls package.
0300 111 1133