Premier Patient Communication Solutions

Pre m i e r Pa t i e n t C o m m u n i c a t i o n S o l u t i o n s
Recover Lost Revenue
Ease Staff Overload
Improve Patient Care
Maximize Human Resources
Make a Powerful Impression
Time for patients. Time for staff. Effortless communication.
The goal of every practice is to provide patients with the best
possible care while maximizing profitability and efficiency.
Getting there requires the effective management of staff time,
communication, office administration and overall practice
operations. For nearly ten years, JulySoft has combined the
finest in computer and telephone technologies to deliver
unsurpassed patient communication solutions to healthcare
professionals striving to meet their goals.
TM
ReminderPro
Calls patients automatically to deliver appointment
reminders, medication reminders and other
important messages, all in the staff or doctorÕs
friendly voice.
LabRetriever
TM
Provides patients with automated access to their
lab test results 24 hours a day, 7 days a week,
conveniently and confidentially.
InQuire
TM
Handles all of your inbound calling needs such as
physician pages, voicemail, fax-on-demand, webon-demand, office directions, office hours, account
balances, appointment information and more, 24
hours a day.
Messages-on-Hold
Turns telephone hold time into an informative,
educational experience. Music and messages during
telephone hold time contribute to your professional
image while helping you market your services and
share important information with callers.
Custom Services
JulySoft offers expert custom programming and
system design. We integrate our products with
virtually any software. We also provide installation
and training at your site when needed.
Why JulySoft?
JulySoft places you first. We carefully
design and test systems that provide you
and your patients with substantial
benefits. Before we even accept an order,
we make sure you have a need for our
solutions and the resources to make
implementation go smoothly. For more
than 30 years, we have been providing
expert services to dental and healthcare
professionals, clinics, hospitals,
universities and government agencies.
Because we understand what you need
to attain the highest levels of service and
profitability, you can rely on us to provide
exactly what you need.
Recover Lost Revenue
Just one appointment no-show per day can cost a practice more than $50,000 a year. Handling a single lab result
inquiry can consume the time of three or four people. Responding to patients who call with routine questions
not only ties up phone lines, but valuable staff time as well. Gaps in the schedule and wasted time may be hidden
costs, but they are very real costs. JulySoft provides you with the means to recover income you may not have
realized was missing. Friendly, automated reminder calls cut no-shows up to 100%. In studies by the CDC, automated
reminder calls were proven more effective at bringing
in patients than mailed reminders and calls made by
“With the increase in revenue, we are going to buy a new
hand. Most importantly, nearly 100% of the people called
Windows-based medical system, PC’s for the entire center
and save that money to move to a bigger location.”
appreciated receiving the messages and wanted to
continue to receive them in the future. Lab results
Marta Jackson
hotlines and information-on-demand systems handle
Administrative Aide
routine patient inquiries conveniently and automatically
Joseph Addabbo Family Health Center
24 hours a day.
Ease Staff Overload
When office staff are overloaded with routine phone calls, it lowers the quality
of care you can provide and keeps staff from completing their daily tasks. Much
of your telephone load can be automated in a way that patients find convenient
and impressive. With less routine phone interruptions, office staff can focus their
attention on important tasks and patient service. JulySoftÕs patient communication
tools place a 24-hour office assistant at your command, an assistant that makes
calls, takes calls and reports back to you with timely information.
Improve Patient Care
Do your patients remember to come in for appointments, important health
screenings, checkups and follow-up appointments? Are they aware of all the
services you provide? Are they spending more time with their healthcare
providers than they spend in the waiting room? JulySoft helps you make sure
the answer to these questions is ÒYes!Ó We give you the means to educate
patients, provide lab test results, confirm appointments and remind patients
when preventive care is needed without expending valuable staff resources.
When physicians and staff have quality time to spend with patients, everybody
benefits. With JulySoft, your patients will have the peace of mind that comes
from timely doctor-to-patient communications.
Maximize Human Resources
Healthcare providers and staff are the essence of every practice.
Why waste human resources on tasks that can be automated far
more effectively? You canÕt always reach a patient with a reminder
message on the first try. Delivering lab results takes longer than you
realize. Answering routine questions and directing phone traffic tie
up telephone and staff resources. Reminder cards sent in the mail
are not only expensive to process, theyÕre not nearly as effective
as phone contact. JulySoftÕs friendly call-handling solutions manage
routine phone calls so physicians and staff can provide the highest
quality care for patients in the office.
Make a Powerful Impression
The practice that uses technology wisely is the practice that makes
the most positive impression on patients. When you replace postcards
with phone reminders, you present an environmentally-friendly image.
When you give patients 24-hour access to lab results and healthcare
information, you provide convenience and satisfaction. When you
remind patients that itÕs time for important services and checkups,
you make a caring impression. Time is precious and so are your patients;
you neednÕt sacrifice one for the other. JulySoftÕs powerful
communication solutions help you provide unparalleled services to
patients, while preserving time and resources.
“When we called our patients ourselves, there was
not enough time for routine office work. Now
our work gets done while ReminderPro makes
those calls.”
Vianey Rios
Sanchez Medical Center
“We give the extra time to our patients, we
can help more patients a day and we have
definitely improved patient care.”
Kristen Williams
Dr. Ronald Gallerano
“Before LabRetriever, the nurses were constantly
making routine phone calls to deliver normal test
results and that was a poor use of their time. Now
that we are using LabRetriever, the nurses have more
time to devote to patient care. We have improved
patient care, and that’s our goal.”
Bill Brooks
Office Administrator
Alice J. Brooks, MD, PA
Vo i c e s o f E x p e r i e n c e . . .
"I'm not computer literate, but after talking
to your support staff I got it up and running
in forty-five minutes."
Dr. Ray Flanders
Children's Medical Center
"Ms. Hansen was knowledgable and very
helpful. Not only did she answer my
questions, she was very proactive
anticipating questions. She made herself
a partner in the success of this installation.
Ms. Hansen represents the gold standard
in customer support."
P. McKinney, Project Manager
Convergys, Inc.
"We haven't needed much technical support, but you were
very patient with us and quite helpful with answers to our
questions and ideas on ways to utilize the ReminderPro system
to our advantage and to our patient's service."
Dr. M. C. Clark, D.D.S.
"...one of the reasons (we needed ReminderPro) was to eliminate a staff member
taking the time to call the patients everyday. Instead of making reminder calls,
they could be answering the phone, checking patients in, making appointments,
doing billing and making new charts. We are very happy with ReminderPro."
Cindy Minasian-Long
Dr. Craig Berris
610 East Knox Drive ■ Tucson, Arizona 85705 ■ Tel: (800) 350-7693 ■ Fax: (520) 797-0552 ■ www.julysoft.com ■ [email protected]
2002 JulySoft. All rights reserved. InQuire, LabRetriever and ReminderPro are trademarks of JulySoft, a division of Lepley Electronics, Inc.