Ingrid Wagenhofer, Mag.a Smolekstrasse 47, 2401 Fischamend

EUROPEAN
CURRICULUM VITAE
FORMAT
PERSONAL INFORMATION
Name
Address
Telephone
Mobile
Fax
E-mail
Nationality
Date of birth
Ingrid Wagenhofer, Mag.a
Smolekstrasse 47, 2401 Fischamend, Austria
+43 2232 78248
+43 676 3187336
+43 2232 78248 21
[email protected]
Austrian
31 March 1957
WORK EXPERIENCE
• Dates (from – to)
• Name and address of employer
• Type of business or sector
• Occupation or position held
• Main activities and
responsibilities
• Dates (from – to)
• Name and address of employer
• Type of business or sector
• Occupation or position held
• Main activities and
responsibilities
• Dates (from – to)
• Name and address of employer
• Type of business or sector
• Occupation or position held
• Main activities and
responsibilities
• Dates (from – to)
• Name and address of employer
• Type of business or sector
• Occupation or position held
• Main activities and
responsibilities
Page 1
12/2000-till date
The Business Club AUSTRIALIA
Hermanngasse 6/1, 1070 Vienna Austria
NGO, NPO
Founding Board Member & General Secretary
Organisation of Club Activities and Events, Co-ordination and Management of Grundtvig1 +
Grundtvig2 Projects
05/1998-till date
Mag.a Ingrid Wagenhofer
Smolekstrasse 47, 2401 Fischamend Austria
Training & Personal Services
Manager & Owner; self-employed Trainer, Coach & Careers Counsellor, Marketing Specialist
Training Adults in Career Development, Personal Development, Customer Relations, Selling &
Marketing, Organisation of Golf Tournaments & International Business Seminars, EU-Projects
03/1995-04/1997
CM Research & Allegiance Marketing
St. Leonards & Chatswood, Sydney
Market Research & Marketing Services
Researcher & Marketer
Market research via phone and face-to-face: retail, tourism, electric appliances, food
Marketing of ACCOR Hotel Group – Advantage Plus Card: marketing and sales of customer
service & bonus card
11/1989-12/1993
Die s Bausparkasse, Girozentrale und Bank der Österreichischen Sparkassen AG
Beatrixgasse 27, 1031 Vienna
Building Society
Marketing & Event Specialist
Product Development, Marketing Strategy, Editor’s Representative and Editorial Staff Member
for Consumer Magazine, Event & Fairs Management, Preparation and Marketing of Architectural
Tours
For more information go to
www.cedefop.eu.int/transparency
www.europa.eu.int/comm/education/index_en.html
www.eurescv-search.com
• Dates (from – to)
• Name and address of employer
• Type of business or sector
• Occupation or position held
• Main activities and
responsibilities
• Dates (from – to)
• Name and address of employer
• Type of business or sector
• Occupation or position held
• Main activities and
responsibilities
• Dates (from – to)
• Name and address of employer
• Type of business or sector
• Occupation or position held
• Main activities and
responsibilities
04/1988-08/1989
Reisebuero Blaguss
Wiedner Hauptstrasse 15, 1040 Vienna
Travel Agency & Coach Company
Marketing Manager
Preparation and Marketing of Travel Folders, Customer Relations, Negotiation with Partner
Organisations and Clients,
10/1987-03/1988
Reisebuero Alda
Universitätsstrasse 11, 1010 Vienna
Travel Agency
Assistant to the CEO
Preparation and Marketing of Travel Folders, Customer Relations, Negotiation with Partner
Organisations and Clients,
11/1985-07/1987
Austria Hotels Oesterreichische Hotel AG
Untere Donaustrasse 25, 1021 Vienna
4*-5* Hotel Chain & Hospitality Services
Sales Representative
Customer Relations, Development of Travel Programmes, Organisation of Customer Events,
Selling Hotel Beds and -Packages
EDUCATION AND TRAINING
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
Page 2
28 January – 3 February 2008
Tk Formazione srl, Firenze, Italy
Training Provider
Grundtvig Individual Mobility
“Quality Trainers - Communication methods and styles for European Trainers”
Certificate of Attendance
20 – 23 September 2007
University of Seville, Spain
ESREA Conference
Conference “Adult Learning and the Challenges of Social and Cultural Diversity:
Diverse Lives, Cultures, Learnings and Literacies”
Certificate of Attendance
4 – 6 September 2007
University of Padua, Italy, Division of Psychology
IAEVG Conference
International Conference General Assembly 2007
Guidance and Diversity, Research and Applications
Certificate of Attendance
21 - 22 June 2007
University of Graz, Austria
ICBLC Conference
Intercultural Communication Business and Learning Competencies
Certificate of Attendance
6 April & 16 May 2006
WIFI Chamber of Commerce - Lower Austria, St. Poelten
Developing Human Mental Power with Andreas Ackermann
Certificate of Attendance
For more information go to
www.cedefop.eu.int/transparency
www.europa.eu.int/comm/education/index_en.html
www.eurescv-search.com
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Title of qualification awarded
Page 3
16-22 August 2005
Västra Nylands Folkshögskola, Karjaa, Finland
Adult Education Organsiation
Grundtvig3 Course “Family Learning”
Certificate of Attendance
23-26 September 2004
Socrates National Agency Lithuania, Vilnius
Conference “Dissemination of Grundtvig Decentralized Actions Cultural Co-operations Project’s
Results”
Certificate of Attendance
12.-16 June 2002
Socrates National Agency Finland, Helsinki (Kaarja)
Conference “Active Citizenship and Lifelong Learning”
Certificate of Attendance
02 April 2002
BEST Institut für berufsbezogene Weiterbildung und Personaltraining GmbH, Vienna
Gender Mainstreaming
04 October 2000 & 06-07 July 2001
BEST Institut für berufsbezogene Weiterbildung und Personaltraining GmbH, Vienna
Vocational Guidance Life Orientation – Enhanced Goal Model of NLP &
Resources-Coaching-Quality Management
Certificates of Attendance
March 1995 – March 1997
ACAP Australian College of Applied Psychology, Sydney NSW
Applied Psychology, Personal Development & Careers Counselling
Advanced Diploma of Social Science
January 1994 - January 1995
McClendon & Associates NLP Training Institute, Brisbane QLD
Practitioner of Neuro-Linguistic Programming
Advanced Modeller of Ericksonian Communications &
Master Practitioner of NLP Neuro-Linguistic Programming
Certified Practitioner of NLP, Certified Advanced Modeller of NLP & Master Practitioner of NLP
September 1978 – November 1984
Wirtschaftsuniversität Wien – Vienna University of Economics and Business Administration
Degree in Business Administration
Marketing, Customer Relations, Tourism
Mag.a rer.soz.oec. - Magistra der Sozial- und Wirtschaftswissenschaften
(roughly equivalent to a master's degree in business administration)
September 1971 – June 1976
Höhere Bundeslehranstalt für wirtschaftliche Frauenberufe - Advanced vocational college for
tourism, hospitality and office administration, Baden
Tourism – Front Desk, Service, Cooking
Office Administration
Matura – Abitur or HSC
For more information go to
www.cedefop.eu.int/transparency
www.europa.eu.int/comm/education/index_en.html
www.eurescv-search.com
PERSONAL SKILLS
AND COMPETENCES
Acquired in the course of life and career
but not necessarily covered by formal
certificates and diplomas.
MOTHER TONGUE
German
OTHER LANGUAGES
• Reading skills
• Writing skills
• Verbal skills
SOCIAL SKILLS
AND COMPETENCES
Living and working with other people, in
multicultural environments, in positions
where communication is important and
situations where teamwork is essential
(for example culture and sports), etc.
English
Excellent
Excellent
Excellent
Training and Development
• Designing and delivering specific training programs for vocational guidance, personal
development & retail
• Facilitating training sessions on change and growth
• Experience in applying a variety of skills to training and facilitating
Communication
• Highly experienced in Customer Relations Services, Marketing and Direct Marketing
• Experienced in conducting Phone & Face-to-Face interviews for Business & Trade
• Performing strong verbal and written communication skills
• Conducting educational and informational presentations on the impact of change
• Evaluating learning outcomes and giving feedback to participants
Cross-Cultural Skills
• Developing and Delivering EUropean In-Service Training Course included in
Comenius/Grundtivg Course Database “UNEC – Stars under the Cobblestones”
• Developing a skills catalogue for training people from different cultural backgrounds
• Providing training services to clients from different cultural backgrounds
• Living and working with people of various cultures and social strata in Europe & Australia
ORGANISATIONAL SKILLS
AND COMPETENCES
Coordination and administration of
people, projects and budgets; at work, in
voluntary work (for example culture and
sports) and at home, etc.
TECHNICAL SKILLS
AND COMPETENCES
With computers, specific kinds of
equipment, machinery, etc.
ARTISTIC SKILLS
AND COMPETENCES
Music, writing, design, etc.
OTHER SKILLS
AND COMPETENCES
Competences not mentioned above.
Supervision and Teamwork
• Co-ordinating large projects & events including team facilitation and supervision
• Maintaining high motivation and efficiency within a team
• Moderating and mediating between team members
• Succeeding in the position of a team leader & project co-ordinator
• Experience in conflict resolution and mediation, strongly empathic and intuitive approach
Computer
• Advanced user skills in Word, Access and Power Point
• Basic skills in Booking, International Fares and Ticketing
• Experienced in Video Conferencing
Creative Writing
• Advanced skills in direct marketing texts and layouts
• Designing and editing workshop manuals
• Talented writer of travel stories
•
•
•
•
•
DRIVING LICENCE(S)
Page 4
Enthusiastic and committed to professional excellence
Exceptional talent for creating and designing transforming learning environments
Outstanding communication and interpersonal skills, relating warmly with people of all
ages and backgrounds, generating trust and rapport
Solid theoretical grounding in psychology, education and marketing
Highly enjoy the excitement of change
B
For more information go to
www.cedefop.eu.int/transparency
www.europa.eu.int/comm/education/index_en.html
www.eurescv-search.com