About KTIB PDF

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KTIB
Insurance Brokers
Contents
Why you can choose KTIB with confidence
2
Corporate Risks
4
Risk Management
6
Claims Management
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Call us today on
01603 760511
Why you can choose
KTIB with confidence
We are an award winning Top 100 UK independent
insurance broker.
Our claims service is at the heart of our business ethos as
we recognise that is what our clients pay their premiums
for. As a measure of this, we were winners of both the
Insurance Age UK Broker Awards 'Claims Service of the
Year' in 2010 and the Insurance Times UK Claims Excellence
Awards 'Broker Customer Care Initiative of the Year' in 2012.
We are very proud of these achievements because they
prove to you, our potential customer, that you will receive
an award winning service from KTIB.
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Our aim is to develop insurance and risk management
solutions for our clients, delivered at a competitive price,
with secure markets and thus build long term tri-partite
relationships between our clients, the insurance providers
and KTIB. This ultimately means that we provide you with
optimum cover and great service at a cost effective price.
By choosing KTIB you can relax, safe in the knowledge that
your insurance requirements are being dealt with by
experienced professionals.
We are a pro-active business. We carry out regular
client reviews to ensure we are an informed working
partner, aligned to your business and managing your risks.
Our energetic and technically competent team always
strive to go the extra mile.
We are passionate about
what we do
"KTIB provides an
excellent level of service
and they have shown
that they have a good
understanding of our
business and of the
sector which we
operate in"
Lovewell Blake
"Promises are always
fulfilled and deadlines
honoured"
Age Concern Norfolk
We have excellent working relationships with all major
composite insurers, the Lloyds market and specialist affinity
or trade specific scheme insurers. This market coverage
reassures our clients that we are very well informed and
have access to the best insurers available for them.
Based in the historic city of Norwich for over 20 years,
we manage your insurances from one office without any
outsourcing. This means that we deliver a personal,
professional and unbiased service to all our customers,
from owner run businesses and private clients to national
and multi-national organisations anywhere in the world.
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Corporate Risks
You are in good company
Our Corporate Risks team delivers pragmatic
solutions to the most complex of risk situations.
Our team of experienced insurance professionals
will identify the most practical provision for all
your insurance needs.
We take the time to understand your business needs
and risk exposures and ensure you consistently receive an
outstanding level of service specifically tailored to your
requirements. We make things easy for you.
"Nothing is too
much trouble. KTIB do
everything for us in a
really helpful, friendly,
efficient and cost
effective manner"
Jonathan Wilson, Financial Director,
Delta Simons Environmental
Consultants Ltd
As an experienced corporate brokerage we have a wide
knowledge of the risks inherent in a diverse number of
trade sectors and industries.
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The team managing your insurance portfolio is made up
of a dedicated Account Executive, Broking Technician
and Claims Technician. Our Claims Manager and Broking
Director are available to provide further expertise
whenever needed.
We will build a portfolio to provide protection for your main
risk threats including statutory insurances as well as raising
awareness of secondary risk exposures.
In order to mitigate your exposure, we will work with you
to design bespoke risk management plans. In the event of
an incident, our award winning claims* unit is experienced
in dealing with complex commercial claims.
We are accessible, approachable and avoid technical jargon
wherever possible making it easy to understand us.
"Their in-depth
analysis of our broad
based insurance portfolio
was highly thought
provoking - they saved
us money too"
Adnams PLC
"They're our local
broker who can satisfy
our international
trading needs"
Start-rite Shoes
Choose KTIB with confidence: Our fee charging structures
are completely transparent and very competitive.
Our service levels are underpinned by an efficient IT system.
This enables us to respond and deliver documentation
quickly, accurately and to the high standards our customers
consistently enjoy. We aim to resolve any claims quickly and
effectively in order to keep your company operating at peak
levels of productivity.
*Winners of the Insurance Times UK Claims Excellence
Awards 2012, Broker Customer Care Initiative of the Year,
and The Insurance Age UK Broker Awards 2010,
Claims Service of the Year
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Call us today on
01603 760511
Risk Management
Keeping you compliant, protecting your peace of mind
A proactive approach to risk management has
many benefits.
Here at KTIB we know what insurance companies are
looking for. We have experience of what might happen.
You can utilise our experience to minimise your risk,
decrease your insurance premiums and reduce the
number of incidents within your company.
Your responsibilities under the 'Health and Safety at Work
Act' to manage risk and provide a safe system of work are
complex and increasing. Additionally, directors and decision
makers within companies can be held personally liable for
their wrong doings or innocent oversights.
"KTIB are a key supplier
of risk management
services to us. They
play a significant role
in developing systems
to monitor, analyse and
manage our transit claims
procedures and data"
Palletforce plc
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Standards of security, alarm suitability, trade activities and a
range of other factors are key to the arrangement and
management of insurance.
More increasingly insurers are raising the bar in terms of
minimum security, compliance and business practice, setting
their acceptability criteria at high levels.
Our extensive experience supports you and provides
professional advice as an integral part of our service. We
are then able to help you maximise the financial support
and resources provided by the insurance market: The best
working practices attract the lowest premiums because they
represent the lowest risk.
In order to minimise your risk we would discuss:
Ÿ Risk retention levels (e.g. excess, franchise)
Ÿ Fire risk assessments
Ÿ General health and safety risk assessments
and policies
Ÿ Disaster recovery planning
Ÿ Premises and site security (e.g. physical
security, alarms)
Ÿ Vehicle and fleet management
Ÿ Electrical safety (Portable appliance testing, mains
wiring)
Ÿ Plant safety (e.g. PUWER, LOLER, PSSR)
Ÿ Energy compliance regulations
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Call us today on
01603 760511
Claims Management
Fast and efficient, we are on your side
Sometimes you have to claim on your insurance.
With KTIB you can be absolutely certain that we will be
available to handle your claim with the utmost
professionalism.
You will immediately be appointed to our dedicated, award
winning* claims team who will handle your claim from
start to finish.
We work for you and support you to ensure that your
claims are handled promptly, fairly and with the minimum
of fuss. Each Claims Technician has to achieve a minimum
Cert CII qualification and they are overseen by a Claims
Manager who is ACII qualified. Between them they have
over 100 years of valuable experience to call upon, giving
you the peace of mind that you are dealing with qualified
and experienced insurance professionals.
"Knowlden Titlow has
always provided us with
a complete package
and a claims service
second to none"
Neil Bomford Haulage
*Winners of the Insurance Times UK Claims Excellence
Awards 2012, Broker Customer Care Initiative of the Year,
and the Insurance Age UK Broker Awards 2010,
Claims Service of the Year
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Our industry-leading team will offer you advice, fight your
corner and keep things moving – whatever is necessary to
expedite your claim and cause the minimum of disruption
for you.
To indicate the kind of service you can expect to receive,
here are some of the highlights of our claims management
service:
Online Claims Facility
This is one of our key differentiators
and widely used by our clients to
report, view and track their Motor
Accident and Goods in Transit
claims online. For details visit our
Online Claims page on our website
or give us a call.
Ÿ Claims Reporting – Having harnessed IT
development we can provide bespoke claims
reports at the press of a button extracting
management information for your business. We
can spot accident trends, causation, frequency,
problem drivers and produce reports as and when
you need them.
Ÿ Third Party Claims – It is paramount that incidents
are reported to your insurer as quickly as possible
so that your insurer can contact any third parties,
minimising the outlay for any vehicle hire costs,
property damage and personal injury claims. This is
known as FNOL (First Notification of Loss) capture.
The aim is to reduce your insurance costs.
Ÿ Goods in Transit Claims - We operate a Delegated
Authority for a major insurer undertaking the day
to day handling of claims for a large Palletised
Network. Our expertise in this area assures that we
can offer specialist advice and guidance in
processing your claims.
Ÿ Home Insurance – We have the authority to settle
our Protector Plus scheme claims ourselves up to
the value of £2,500. As this considerably speeds up
the claims process it means that you will receive
your settlement much sooner.
Customer Feedback
We are always keen to hear from
our clients and actively request
feedback after a claim has been
settled. We listen to any
suggestions and will do our utmost
to accommodate any changes or
improvements.
"We have worked with
KTIB since 2006 and have
been impressed by their
prompt, professional and
efficient handling of all
enquiries, often outside
of their remit"
James Kemball
Ÿ Pro-activity – Our claims and broking teams liaise
closely designing a risk management
plan aimed at reducing risk within your business
leading to an improved Health & Safety and
claims record.
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KTIB is a trading style of Knowlden Titlow Insurance Brokers Ltd. Registered in England and Wales No. 07131737. Registered address: Lakeside 300,
Old Chapel
Lakeside
300,
Way,
OldBroadland
Chapel Way,
Business
Broadland
Park, Business
Norwich Park,
NR7 0WG.
Norwich
Authorised
NR7 0WG.
andAuthorised
Regulatedand
by the
Regulated
Financial
byServices
the Financial
Authority
Conduct Authority