Molly Maid

Success Story
Molly Maid
of Greater Austin &
Greater Albuquerque
Home Cleaning Service Industry
Molly Maid Achieves Situational Awareness & Lower Costs with Xora Solution
Molly Maid of Greater Austin
when they can expect their cleaning teams to arrive at their
has been providing residential
homes.” Young states that he wanted to provide customers
maid services for more than 18
with those answers, but until 2009, he didn’t have a way to
years. Harry Young, who owns that franchise as well as Molly
view where his teams were in the field.
Maid of Greater Albuquerque, is committed to providing
flexible, customized residential cleaning with excellent
Xora “More Than Pays for Itself” in Reduced
customer service.
Gasoline & Overtime Costs
The EMRM solution consists of three elements that work
As part of that commitment to customer service, Young
together to deliver a complete solution: a GPS hard-mounted
needed a new, innovative solution to answering customer
tracking device; a Garmin Nuvi portable GPS navigator; and a
questions while also ensuring high employee productivity. In
secure web management application from Xora. With this
2009, Young says he purchased Enterprise Mobile Resource
solution, each Molly Maid fleet vehicle—approximately 80 in
Manager (EMRM), powered by Xora, to address those goals
total for Young’s Molly Maid franchises—receives a hard-
as well as to reduce overtime and gasoline costs.
mounted Xora device that provides turn-by-turn navigation
for the drivers and live vehicle tracking and reporting for
“We have a lot of vehicles to support our in-home cleaning
managers.
services,” says Young. “And with in-home services come
questions from customers, especially questions about
cont‘d
At a Glance:
Industry
Solution
Home Cleaning Service
Molly Maid uses Enterprise Mobile Resource Manager,
powered by Xora, to view employee locations and provide
Challenges
›
›
›
Reducing gasoline costs
Limiting employee overtime
Improving customer satisfaction
status updates.
Results
›
›
›
›
Lower gasoline costs and employee overtime
Greater customer satisfaction
Mitigated customer disputes
Improved employee productivity
Molly Maid®
Success Story
Home Cleaning Service Industry
“Day by day, we know where all of our teams are at all times,
and we have the reports and records to follow along their
daily routes. That means we’re in a better position to answer
customer questions and provide the feedback they’re looking
for. We also no longer have customer disputes because Xora
provides the necessary records to resolve customer concerns
about when teams arrived, when they left, and so on,” says
“We wanted to reduce our gasoline costs, and
by implementing the Xora solution, we are able
to prevent the side trips and personal use of our
vehicles that were driving up our costs.
Employee productivity has also risen, helping
reduce overtime costs. In short, Xora more than
pays for itself with these cost reductions.”
Young.
Xora supports Young’s need for enhanced customer service,
while also paying for itself, according to Young. “We wanted
to reduce our gasoline costs, and by implementing the Xora
solution, we are able to prevent the side trips and personal
use of our vehicles that were driving up our costs,” Young
notes. Additionally, he says, with the Enterprise Mobile
Resource Manager in place, “employee productivity has risen,
helping reduce overtime costs. We’re not seeing the vehicles
go off route, picking children up from school, and so on. In
short, Xora more than pays for itself with these cost
reductions.”
Young says that, for Molly Maid of Greater Austin and of
Greater Albuquerque, “we’ve become real believers in GPS
location visibility, and we weren’t sure we would be. The
situational awareness we’ve gained—knowing where our
teams are at all times—has delivered true cost savings, both
in terms of gasoline costs as well as employee overtime
costs,” he concludes.
Xora is the #1 market leader in mobile workforce management. Our flagship product is a suite of configurable mobile apps and
web-based management application that helps mobile businesses and their field employees work smarter and faster.
©2013 Xora, Inc. All rights reserved. Email: [email protected] | phone: 877.477.9672 | www.xora.com | 112013
— Harry Young, Owner
Molly Maid of Greater Austin &
Molly Maid of Greater Albuquerque