Welcome to All Time Solutions (ATS)

PROFILE
CONTENTS
YOUR BRAND I YOUR SERVICE I OUR TEAM
All Time Solutions (ATS) welcomes
you to our company.
Page 2
All Time Solutions (ATS)
As a specialised security, cleaning
and facilities service provider, we are
dedicated to delivering our
customers with a level of service that
is second to none. Our company
motto underpins our commitment to
our customers; “Service Excellence I
On time I Every time.”
Page 3
Security Services
Cleaning Services
Page 5
Your Management Team
Page 8
Compliance
Quality Assurance
Health & Safety
Environmental Management
Human Resources
We have established a team of qualified, well-educated and
knowledgeable professionals, supported and lead by a senior
management group with more than 95 years of combined
service industry experience.
I hope this Profile provides you with all the information required
for you to evaluate our services and consider us as a service
provider to your organisation and we look forward to working
with you in the future.
Finally, in line with our motto and if we are afforded the
opportunity, we are committed to delivering you and your
customers an “Excellent Customer Experience”, in service,
customer relations and interaction.
Page 10
Reporting, Measurement &
Productivity
Zoran Planinic JP
Managing Director
Page 11
References & Testimonials
Welcome to All Time Solutions (ATS)
ALL TIME SOLUTIONS PTY LIMITED (ATS)
2 YOUR BRAND I OUR SERVICE I YOUR TEAM
ATS is a leading provider of facility services to the property industry in Australia. With over 95
years collective experience in the security and cleaning industry, ATS is a respected service
provider to some of Australia’s most recognisable businesses and landmarks.
ATS clients include Government (local, state and commonwealth), mining and industrial,
manufacturing, retail and commercial, defence, educational and health institutions.
Our company’s management philosophy is firmly based on a promise of delivering “Service
Excellence I On Time I Every Time” to all of our clients. This, essentially, entails bringing together
the right blend of skills and resources – combining with in-house and externally sourced expertise
that is appropriate for each specific service and environment on behalf of our clients. The approach
is to acknowledge that each project requires a different solution and that each client has its own
unique set of needs that must be met.
We operate in strict accordance to a range of well developed and detailed polices and procedures
that govern the way our organisation delivers our range of services. These policies are aimed at
quality driven services in the best interests of our clients, in respect to the presentation and
representation of their Brand. With a certified Quality Management System that demonstrates our
commitment to business excellence, we are constantly identifying opportunities to excel in the
quest to satisfy the needs of our clients and partners.
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2
SECURITY SERVICES I SERVICE EXCELLENCE
3 ELECTRONIC SECURITY SERVICE
ACCESS CONTROL
At ATS we believe Static Security Guards also
need the support of strong electronic systems
such as electronic access control, where you
choose who goes where and when.
MANPOWER SERVICES
ATS supplies a range of physical security services,
covering Retail, Distribution and Manufacturing
sectors, including; Concierge Services; Control Room
Operations & Management; Personal Protective
Services and Customer Service Operations.
Our staff are all qualified and well educated, with
additional training modules, such as customer
service, conflict resolution and site specific need
analysis.
We not only pride ourselves on the best presented
and trained staff but also that we have selected those
staff members that are committed to understanding
and delivering the highest levels of customer service
and Brand representation for our customers and their
Brand
We can design and install stand-alone
systems for single doors to networked
systems that support thousands of users and
hundreds of doors and lifts. All forms of
access technologies are installed by ATS,
including PIN Codes, Proximity Cards, FingerScan and Biometrics.
CCTV
ATS Vision supplies innovative CCTV
systems. We take advantage of both video
and audio to report the security status of your
premises to our monitoring centre. The system
does not only record locally but may also
transfer live coverage to our monitoring centre
providing alarm validation for immediate
association and police response.
ATS has a large range of CCTV Cameras,
Monitors, VCR’s and Multiplexers for a
complete local surveillance system (including
the latest digital recording equipment).
PATROLS & RESPONSE
MONITORING
ATS offers a complete Mobile Patrol Service
through our own team and swift network of
contractors all of which are directly linked to an
A1 graded monitoring centre and subsequently
linked to our client base.
The Monitoring Centre is certified to Grade A1
ASIAL standard, with full essentials (backup in
the incident of an emergency) and state of the
art technology, fully compliant with Australian
Standards AS2201.2-2004. The Monitoring
Centre monitors all types of communications
including PSTN, ISDN, GSM, GPS and Vision.
ATS operates and complies with the strict
guidelines of the Act. This is performed through
the implementation of well-developed work
practices (Standard Operating Procedures);
legally applied contracts with its suppliers and
systems, which confirm all investigations, have
been performed in accordance with customer
necessities. Regular audits are carried out by
ATS Management to confirm compliance.
Our Mobile Patrol Services incorporate
responsibilities such as Property Checks, and
Personal Security Services, Let In/Out Services,
Opening and Closing Services, ATM Response
Services, Security Delivery Services etc.
ATS offers all levels of monitoring, from
premium to basic monitoring services, fixed
fees to casual rates.
SERVICE AND REPAIRS
Our maintenance service is planned to keep
you online at all times. Our highly qualified
technicians ensure that your equipment
functions at its optimum and in the doubtful
event that repairs are required; they will attend
to your premises quickly and provide
professional repairs
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CLEANING SERVICES I SERVICE EXCELLENCE
4 removal and façade & roof restoration.
Our services are delivered with the
environment in mind. All of our cleaning
products are environmentally friendly, and
very effective.
GENERAL CLEANING
Whilst there is a perception that cleaning
services are all the same it is our contention
that they are all different and require varying
and flexible solutions.
A shopping centre cannot be treated the same
as a commercial building, but then each
shopping centre cannot be treated the same
as they are all unique, in design, socially and
economically.
ATS’s cleaning division offers and approaches
individual and tailored cleaning and
presentation services, focusing on the three
core operating times and functions:
Our staff are fully trained and qualified to
deliver the cleaning services and they wear a
uniform that is recognisable to our customers
at all times when on duty, coupled with an
identification card and local site authority
card, our customer can verify who’s on their
site at any time.
SERVICE EXCELLENCE I ON TIME I EVERY TIME
SPECIALISED CLEANING SERVICES
Through our strategic alliance and joint
venture partnership, we offer innovation
within the high-pressure industry; our “Stateof-the-Art” multi-purpose washing and
cleaning systems simultaneously. Water
used and effluent from grease and oils to dirt
and solid particles are captured, cleaned and
re-cycled for numerous uses.
External and Specialised Services.
While many companies have made an effort
to reduce water usage and recycle, our
partner is one of very few Worldwide
companies that have designed, developed
and implemented a true “CLEAN, CAPTURE
& RECYCLE” system.
DAY CLEANING
Our service range covers:
Day Cleaning;
Night Cleaning; and
Our day cleaners are trained in all aspects of
maintenance cleaning, emergency response,
customer service and presentation, focusing
on customer perception and interaction.
NIGHT CLEANING
Our night cleaners are focused and trained on
all aspects of floor preparation, pressure
cleaning, buffing and detailing. The crew has
a clear focus on making sure the complex is
ready for use by traders, businesses, staff,
visitors, patrons or the general public.
EXTERNAL & SPECIALISED SERVICES
The external cleaning and presentation crew is
focused on window, awning & sign cleaning,
pressure washing, chewing gum & graffiti
• Graffiti Removal and Prevention Shields
• High Pressure - Hard Surface Cleaning
• Chewing Gum Removal
• Facade and Roof Restoration
• Spillage and Containment Services
• Portable Recyclable Wash Pads
• Surface Etching and Epoxy Floor
Coverings
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ZORAN PLANINIC
Managing Director
Mobile: 0401 331 515
Zoran is well known within security industry for the past 30 years. He started
his security journey in 1982 with TNT Security. His experience is not only in
protective services and electronic security but also in training and risk
management.
Zoran was involved in management and preparation of
security services for some of Australian premier sites and events. EXPO 88,
Darling Harbor, State Rail Authority, Ansett Airline, MLC Centre, Sydney
Olympic Game 2000 and many others. His knowledge of security policies
and procedures are well known in the industry. He was security consultant
to number of mayor security companies and establishments Australia
wide.
His company assisted with witness protection for NSW Police Royal
Commission and he provided security for number of televisions stations and
TV and Film production companies. He was in charge of security for New
Years Celebration at Opera House for Sydney Lord Mayor.
In 1988 he
completed first Security Officers training course on request of NSW Police.
He was founding member of ASTO (Australian Security Training
Organisation) and SFIA (Security Firearms Instructors Associations). Zoran
was also NSW Police Firearms Instructor Examiner.
We welcome Zoran to
our organization as quality and experience of our executives is important
factor in growth of any business. Zoran brings his broad security corporate
experience to ATS and he will steer our growth and provide leadership to
our staff and peace of mind to our clients.
My strength is group of dedicated
security professionals working with me as a one united team. My business
5 EXECUTIVE
ZORAN PLANINC JP
Our commitment to our
customers and their brand
is an important part of our
work ethic. We are
focused on delivering
“Service Excellence” on
behalf of our customers.
Zoran Planinc JP
ADMIR SMAJLOVIC
General Manager
Mobile: 0403 775 886
Admir Smajlovic has headed up the team at ATS as General Manager for the last 11
years, his responsibility is the management of all operational aspects of ATS
business. He has broad operational management knowledge and skill, gained from
working as a Site Manager and Operations Manager for a number of clients.
Admir has extensive educational and site based qualifications and experience. He has
brought to ATS an array of credentials, which compliment the business and insure that
the General Manager has a through understanding of the market and what is required.
He has attained the following; Advance diploma of Business, Advanced Diploma of
Management, Diploma in Project Management, Certificate 4 in Security and Risk
Management, Certificate 4 in Work Health and Safety, Certificate 4 in Training and
Assessments
He is practiced in a broad range of security and cleaning services, with practical,
hands on and managerial experience with Government, Corporate, Internal and
External Security, CCTV installation and maintenance. Focused on enhancing the
assets value, Admir understands that Property Managers require a service partner
that offers a focused and dedicated team that can work autonomously. He is a
dedicated and discerning leader who has been instrumental in the development of
ATS from its inception to its current day status as a industry standards leader.
Admir places a premium on working with our clients to understand their objectives,
goals, critical success factors and all the needs of stakeholders in the community
within which our industry operates. All of this is then translated into policies and
procedures that allow us to tailor the best service available to our clients.
ADMIR SMAJLOVIC
Our team of service
professionals are always
excited at being a part of
our customers “Brand
Presentation and
Representation Team”
They and we are honored
to support your Brand.
Admir Smajlovic
6 !"#$
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EXECUTIVE
ASIF GHAFOOR
FINANCIAL CONTROLER
Mobile: 0401 270 012
Financial Controller since the inception of ATS, Asif has
established a feasible and effective development system for ATS
to bring together a large number of clients to help them design
and develop security and cleaning concepts to meet their
business needs, as well as encouraging them to adapt to the
current and future trends of the Security and Cleaning Industry.
Asif has a Degree in Economics and Accountancy, Diploma in
finance and brokering, Diploma in Real Estate, Hold Diploma and
Advanced Diploma in financial planning, Certificate in anti money
laundering and terrorism. He is also certified as a Microsoft
professional with a Diploma in Business Management.
Asif ensures that our solutions meet all of the financial objectives
of both ATS and our client’s, with the flexibility required to meet
local and global changes.
ASIF KHAN
Our service not only
meets the operational
needs of our clients but
also their financial
objectives. Each
service is tailored to
meet our customer’s
budgetary constraints.
Asif Khan
Gill Sukhpreet
Client Relationship Manager
0425 105 085
Gill Sukhpreet, ATS Client Relationship Manager will ensure the
highest levels of customer service are delivered to you.
Certificate IV in work place safety, Trainer Non Violent Crisis
Intervention, Group Training and Senior First Aid, Gill is well
qualified and experienced in the industry.
With over 13 years experience nurturing our existing client
relationships in Australia, Gill is in the perfect position to offer
you comprehensive solutions to insure you get the best industry
service available.
Gill’s role includes developing new customer relations. For our
existing clients Gill’s insurer’s they have the best service
possible, tailored to their individual requirements. Working
closely with our existing customers Gill gives the personal touch
that we feel lacks in the industry; he is there for you 24/7 for
those times when your business needs help the most.
Gill Sukhpreet
Ensuring we deliver what
we say “All time…. Every
time” is our key success
factor, a commitment
made to all clients of
ATS, from the Board
through to service
delivery staff
Gill Sukhpreet
8 QUALITY ASSURANCE
Quality is not just a word; it’s a way of life for the
organization and our staff. ATS is focused on
delivering quality services to all clients and
through systems, people and products meets
these needs. Our company motto clearly outlines
our intentions:
COMPLIANCE
SERVICE EXCELLENCE I ON TIME I EVERY TIME
Clients expect consistent, superior security and cleaning services at
a value-for-money price. To exceed these expectations and remain
competitive, ATS has implemented a robust quality management
system, which is accredited to AS/NZS ISO 9001. This international
standard forms the backbone of every operational plan and assists
ATS management to pre-empt quality issues before they develop.
Quality audits provide the insight to ensure ATS solutions are
carefully structured and measurable. They can evolve with our
clients’ changing needs - without compromising service standards.
Our clients can always depend on us to complete tasks correctly,
the first time.
The quality policy calls for the participation and cooperation of all
ATS staff. A full-time quality manager is responsible for
communicating, enforcing, updating and measuring the progress of
QUALITY
Quality is not just a word;
it’s a way of life for the
organisation and our
staff. We are committed
to continuous
improvement and
delivering our customers
a “Excellent Customer
Experience”
HEALTH & SAFETY
ATS creates an environment where employees “want to come to
work, rather than just have to come to work”, with a clear intention of
providing a safe, friendly workplace. We fully understand that our
employee’s safety is the most important aspect of our employment
policy and guidelines.
ATS’ National Guide to Risk Management is an invaluable resource,
which empowers managers to identify the hazards, issues, history
and statistics relating to any OH&S problem. This knowledge,
combined with safety awareness training, helps them implement the
most appropriate risk control measures. Other ATS risk management
tools include:
§
Hazard identification checklists and Register
§
Risk assessment folder
§
Calculation sheet of probability, consequence & frequency
§
Plant/process risk assessment form
§
Manual handling risk assessment form
§
General risk assessment form
§
(If the risk is related to stress or violence this requires a
detailed written explanation)
HEALTH & SAFETY
Our Health and Safety
Policies & Procedures form
the cornerstone of our
selection and employment
process where both the
employees and
management all take
responsibility in developing,
maintaining and operating
our business
9 ENVIRONMENTAL MANAGEMENT
The overall protection and improvement of the environment is a
prime consideration behind all ATS activities. ATS is committed to
helping clients exceed their environmental sustainability goals
through the continuous improvement of our business practices. In
conjunction with government, suppliers, clients and relevant
industry bodies, ATS continually promotes service innovations.
We work with our staff and customers to reduce energy
consumption; help clients minimise waste by facilitating the
recycling & re-use of materials, including water & organic matter
(food); minimise noise pollution; consider sustainability issues
during the planning and management of all activities; promote and
encourage environmental awareness & training to ensure all
employees are aware of their environmental responsibilities;
implement risk minimization strategies that comply with local,
state and federal environment legislation, with a view to achieving
environmental best-practice; develop a thorough company-wide
Environment Management Plan specifying operational objectives
and their KPI’s, and design strategies to achieve these; monitor
and report on our performance against the key indicators described
in the ATS Environmental Management Plan and support
community and industry projects that promote environmental
initiatives, encourage environmental awareness and seek solutions
to ‘green’ problems.
COMPLIANCE ENVIRONMENT
We are focused on using
products; services and
materials that are
environmentally friendly and
that will ensure that we leave
a better World for the next
generation.
At ATS we are committed to preserving the environment for our
children and generations to come.
HUMAN RESOURCES
We recognize that people are fundamental to maintaining solid business
relationships, so we strive to keep our employees satisfied, engaged and
empowered.
While our primary HR mandate is to recruit and train the most
competent people, our focus on staff development ensures ATS
employees feel genuinely valued. A sense of purpose and
belonging motivates many to provide countless years of continuous
service.
High staff retention converts into significant savings for our
customers because it minimises the need for ongoing recruitment
and induction. The added benefits include fewer labour shortages
and more cohesive operational teams.
ATS employees are rewarded for outstanding service and are provided
with numerous opportunities for training and advancement, from hands-on
security to management training and certification.
At ATS, we appreciate the industry experience many employees
bring to their management roles because this exposure lends
insight into day-to-day tasks and challenges, involving them in all
aspects of the proposed services to be delivered to our customers.
HUMAN RESOURCES
POLICY I EXTRACT
“Our HR initiatives enhance
employees’ skills and
potential, and continually
improve the quality of service
we provide to clients. The
workplace atmosphere at
ATS is designed to promote
respect, loyalty, teamwork
and friendship among
colleagues”.
REPORTING I MEASUREMENT I PRODUCTIVITY
KEVAH
Kevah Solutions are the forms on our
handheld and the associated reports in
Word and Excel, which can be branded in
our customer’s corporate identity. Its
strength is that it is easy, flexible and can be
tailored to meet any of our customer’s
requirements.
10 INNOVATION
ATS
SERVICE EXCELLENCE I ON TIME !
I EVERY TIME!
We have a range of pre-formatted template
forms and reports that can be the starting
point prior to tailoring the system to suit each
individual customers needs. The system
provides access to our clients, locations, form library, list library and
the ability to control all aspects of the solutions outputs.
ATS
The strength of Kevah is the ability for us to take many of our current
paper forms & processes and convert them to a wireless electronic
medium.
PRAXEO REMOTE TOKEN
The Praxeo Remote Token Service provides us with an immediate
and positive return on investment. For ATS and its customers, the
return on investment comes from:
• Paying staff for the actual hours worked. An employee “shaving”
15 minutes a day will cost you and us an hour of wages a week
(or about four times the Praxeo RTS cost at that site); and
• Ensuring staff are on site is most important and with Praxeo RTS
we ensure that staff arrive, and leave on time.
For our customers, the same applies – being transparent and
showing our customers that they are getting what they are paying for
is a key part of ATS’s ethics. In addition to these financial returns,
Praxeo RTS provides unique secondary benefits – including:
• Meeting our duty of care – ensuring that staff who work at remote,
isolated or unsupervised locations arrive and leave work safely;
and
• Praxeo RTS answers the questions on sites that were up until
now out of the reach of other monitoring and management
PRAXEO
Ensuring we manage the process of staff attendance, induction
and training is becoming more and more important and with
integrity of service delivery and hours worked being a key focus of
our customers we utilize the Praxeo system for major contracts to
confirm to our customers our attendance and compliance to all
aspects of the service.
We provide assurance in all aspects of attendance, authority,
compliance and delivery.
11 TESTIMONIALS
REFERENCE ONE
COMPANY:
Italian Form Leichardt
NAME:
Adrian Di Nunzio
POSITION:
Facilities Manager
CONTACT NUMBER:
02 9518 3396
COMMENTS & SERVICES
Services provided to our
organisation are Security,
and Cleaning Service.
REFERENCE TWO
COMPANY:
Navitas Limited
NAME:
Ross Quinn
POSITION:
National Property Manager
CONTACT NUMBER:
02 9964 6123
COMMENTS & SERVICES
Services provided to our
organisation is Security.
Patrols and Monitoring
REFERENCE THREE
COMPANY:
Memo Corp Pty Ltd
NAME:
William Zhang
POSITION:
National Property Manager
CONTACT NUMBER:
02 9267 5074
COMMENTS & SERVICES
Services provided to our
organisation are Security,
Patrols and Monitoring.
Italian Forum
“ATS hands on management, energy and professionalism is first class. They are oriented to client satisfaction. ATS’s strength is in quality leadership, which shows through the performance of their staff. The staff are customer focused and courteous at all times” Adrian Di Nunzio
Italian Form Navitas
Limited
“I have found ATS to be a very reliable contractor delivering a consistent, quality service. I have always found ATS to be competitively priced and to this end would not hesitate to recommend their service.” Ross Quinn
Navitas LTD 12 CUSTOMER
COMPANY:
Top Ryde Shopping Centre
SECTOR:
Retail
OWNER:
Private Owner
TERM OF CONTRACT:
4 Years
COMMENTS & SERVICES
Specialised Security
Services, Alarm Response,
Patrols & Electronics security
Maintenance
CUSTOMER
COMPANY:
Memo Corp
SECTOR:
Commercial High Rise
OWNER:
Memo Corp
TERM OF CONTRACT:
5 Years
COMMENTS & SERVICES
Specialised Security
Services, Alarm Response,
Patrols & Electronics security
Maintenance
CUSTOMER
COMPANY:
Navitas Limited
SECTOR:
Education / Commercial
OWNER:
Navitas Limited
TERM OF CONTRACT:
3 Years
COMMENTS & SERVICES
Specialised Security
Services, Alarm Response,
Patrols & Electronics security
Maintenance
SERVICE EXCELLENCE I ON TIME I EVERY TIME
All Time Solutions Pty Limited
ABN: 88 120 538 221
M.L. 409386228
Level 1, Office 12, 89 Jones Street, ULTIMO NSW 2007
TEL: +61 2 9212 5333 I FAX: +61 2 9212 5968