Better care Better care - Boulder Community Health
Transcription
Better care Better care - Boulder Community Health
Better care Better services B et t er educat ion Better safety Better communications Better technology BOUlder COmmUNiT Y HOSPiTa l Always Getting Better 2011 COmmUNiT Y reP OrT Setting our sights on excellence Bette Physicians and employees from across the hospital have contributed to a continuous improvement program launched in 2011. Teams of BCH staff are formed to help improve a particular area. The teams establish goals and develop new approaches to enhancing patient care and business operations. Examples are highlighted on pages 6 – 9. Pictured (left to right) Dr. Eugene Chu, director of hospital medicine, Heather Wright, RN on 2N nursing unit, and Robert Fernandez, medical records, all took part in successful projects. 2 B Better care Better services Better communications er technology Always Getting Better B et t er educat ion Better safety Better technology Dear Friends of BCH: The theme of this year’s report – Always Getting Better – truly reflects our culture at Boulder Community Hospital. Since our inception in 1922, we have brought high quality, superior health care to local residents. And we have never settled for “good enough.” We are always striving to improve and evolve. As far as we’re concerned, organizations and individuals can always get better and 2011 was no exception. Our strategic development plans to expand our facilities and centralize our services are well underway. We broke ground on the new Anderson Medical Center on the Foothills Hospital campus late in 2011 and expect completion by the end of 2012. This 46,000 sq. ft. state-of-the-art facility will have a premier cardiac center, outpatient surgery center and offices for several medical practices. We are also close to beginning construction on the expansion of Foothills Hospital, where we will add more than 100,000 sq. ft. of new clinical space. While our strategic development plans can be plainly seen through the flurry of construction, many other improvement efforts are less visible to the community. Each and every day, our dedicated staff work behind the scenes to ensure our patients receive the best possible care. Boulder Community Hospital has applied Lean process improvement techniques throughout the hospital. This report highlights several examples of Lean projects where BCH staff came together and worked intensively as teams to enhance patient care. Another key element to “always getting better” is advancing our technological capabilities. 2011 was an amazing year for Information Technology innovations that have us on track to reach our goal of a full Electronic Health Record by the end of 2014. We firmly believe that these technology advancements are fundamental to improving clinical quality and patient safety now and in the future. Our extensive efforts to improve patient care would not be possible without the continued support of our community. We sincerely appreciate the vital contributions of our employees and physicians, our hundreds of community volunteers, the BCH Auxiliary and the donors of the BCH Foundation. Thank you for helping Boulder Community Hospital “always get better.” Richard V. Lopez Chair That broad staff participation is integral to a new program we launched in 2011. Referred to as our “Journey to Excellence,” this program was derived from the concepts of Lean – a systematic approach to continuous improvement based on the Toyota production system. Lean principles are widely used to improve operations in many industries all over the world. 3 Better services Better Services Better service Better technolog 10-Year Development Strategy Better care B et t er educat ion We are dedicated to continually improving patient care. This mission is the driving force behind the comprehensive development strategy announced in 2010. Our 10-year plan is divided into three phases. •Phase I (2011 – May 2014) is the period in which we will begin to consolidate the majority of inpatient acute care services at the Foothills Hospital campus. •During Phase II (May 2014 – 2016), we will centralize BCH outpatient services and business operations at our hospital at Broadway and Balsam. •In Phase III (2016 – 2020), we will determine and implement plans to make productive use of the Mapleton Center. TIMELINE Oct. 2010 Announced hospital development plans to the public OCT. 2011 began Tebo Medical Pavilion buildout Our construction team began renovating the Pavilion’s unfinished garden level to provide offices for the Human Resources, Medical Records and Employee Health departments. Feb. 2012 OCT. 2011 Anderson Donation Bob and Sydney Anderson donated $2 million to fund construction of a new two-story 46,000 sq. ft. building on the Foothills Hospital campus. Bracken donation Dec. 2011 Anderson Medical Center groundbreaking Construction began on this state-of-the-art facility which will house a cardiac center, outpatient surgery center and medical offices. Alexander and Sally Bracken donated $1 million to fund construction of a new inpatient cancer/urology unit that will be part of the Foothills Hospital expansion. PHASE I 4 Better care gy es Better safety Better communications Better servic Bob and Sydney Anderson Feb. 2012 TEBO PAVILION BUILDOUT COMPLEted May 2012 begin Foothills hospital expansion Dec. 2012 2020 Anderson Medical Center COMPLETION Finish MAY 2014 2014 - 2016 Finish foothills hospital Expansion RENOVATE OLD HOSPITAL Centralize BCH outpatient services and business operations at our hospital at Broadway and Balsam. PHASE II 2016 - 2020 Implement Plans For Mapleton Center PHASE III 5 Better care Better services Always Getting Better Bette Operational Initiatives Better services Better s Better communications In 2011, we launched our “Journey to Excellence,” a program derived from the concepts of Lean – a systematic approach to continuous improvement that has proven successful in enhancing quality and cost-effectiveness. Following are several examples of notable Lean “events” that occurred throughout the year. In a Lean event, a selected group of individuals from different departments works intensively as a team, typically for one week, to strategize new ways to improve patient care. Better education Goal The goal was to improve our education for inpatients. The team’s analysis showed that the content, storage and delivery of such information were inconsistent across our different nursing units. Actions One initiative was to create centralized storage areas (kiosks) on each inpatient unit so educational materials were easier to access and to update. Seven kiosks are now in place at the hospital. Each kiosk is stocked with a broad range of educational resources, such as kits on diabetes that include books, a DVD, calendar and glucometer. Result The kiosks give our nurses quicker access to a complete supply of materials so their patients get the right information in a timely manner. Inventory control is better, which means the frequently requested diabetes kits are always available for patients. Most importantly, our nurses spend more time directly caring for patients and much less time looking for educational handouts. 6 Better services er technology Better care Better communications Better safety safety Better technology B et t er educat ion Better communications Goal The goal was to improve communication between nurses at shift change, when outgoing nurses update incoming nurses on important patient information such as physician orders, medications, etc. Different nursing units used different approaches. Actions The Lean team developed a standardized communication process in which all nurses use an identical check list for every patient. Nurses go through the check list face-to-face at the patient’s bedside so the patient and his family can ask questions and understand more about the patient’s plan of care. Result The new approach has created a seamless transition during shift changes. Incoming nurses are more informed and better prepared. And by directly involving patients in the process, nurses have a deeper understanding of their patients’ concerns and can address their needs more fully. This has led to higher patient satisfaction and improved patient safety. Nurses Sara Russell and Janie Newby get their patient’s perspective on how treatment is progressing. 7 Better care Better services Always Getting Better Better communications Operational Initiatives Better services Dr. Shawn Otteman works with his medical assistant, Beverly Schiller, at Family Medical Associates in Lafayette. Better care Goal The goal was to improve patient and staff satisfaction by standardizing how medical assistants (MAs) performed tasks at the Family Medical Associates clinic in Lafayette. The clinic’s MAs were handling the same tasks differently, which sometimes led to duplicate work, inefficiencies and staff frustration. Better service Goal The goal was to complete treatment more quickly for patients coming to Community Medical Center’s Urgent Care with less complicated medical problems. Actions The Lean team developed new procedures to differentiate the varying levels of care patients need. Patients with less complicated conditions are now placed on a “fast track” for quicker connection to the right care. More critical patients get the higher level treatment they need in a more efficient and effective manner. Result The average time for patients to complete the treatment process has been reduced from 90 minutes to 60 minutes. 8 Actions The Lean team identified and established best practices for how MAs should support physicians, developed a consistent training process for using the clinic’s Electronic Health Record, created a clearer differentiation between MA and physician responsibilities, and ensured each patient examination room was equally stocked with the same forms, supplies and computer equipment. Result The streamlined workflow has enabled MAs to focus more on caring for patients. There is less confusion about day-to-day responsibilities, which means they are able to assist different physicians in a consistent manner. Standardizing the exam rooms has made it easier for doctors and MAs to provide care more efficiently and effectively. Better safety Goal Better care Goal The goal was to reorganize the supply rooms on one of our nursing units. The rooms were overstocked with infrequently used items, had insufficient storage space for commonly needed supplies and some items were inadequately labeled. Actions The supply rooms underwent a complete overhaul. Rarely used supplies and equipment were relocated, supplies were centralized by consolidating three rooms into two, supplies were sorted better and more clearly labeled, and new shelving was built to free up floor space and improve visual access. Result Nurses spend less time searching for supplies and more time caring for patients. The goal was to increase the number of inpatients receiving influenza and pneumococcal vaccinations since reducing the incidence of these preventable illnesses can decrease hospital readmissions and the spread of infections within the community. National health organizations such as the Centers for Disease Control and Prevention and the Health Care Financing Administration recommend increasing inpatient vaccinations as a way to improve patient safety in hospitals. Actions Clinical staff received intensive education on the benefits of vaccinations through seminars, newsletters and meetings. Patients were also educated through flyers and discussions with their nurses. Result Vaccination rates have steadily increased for those patients most at risk for contracting influenza or pneumococcal infections. Nurses now document their actions on the Electronic Health Record, which ensures that the right patients receive the right vaccinations at the right time. Physical therapist Lisa Van Leuwen-Hall puts away a wheelchair in one of the revamped supply rooms. 9 Better care Better ser Better Technology Better services Better communications Electronic health Record Better services Better Bet t er educat io etter safety r care Dr. Tim Meyers, emergency services physician, was one of several doctors who helped lead the implementation of the hospital’s Computerized Provider Order Entry system. An important part of our mission to “always get better” is to continually improve our technological capabilities. 2011 marked a year of significant advancements that have us on schedule to have a full Electronic Health Record by 2014. The hospital’s Patient Care System (PCS) launched in March 2011. Nurses and other clinical staff use PCS to document important medical information electronically instead of through paper-based charts. PCS gives doctors and other caregivers quicker access to patient information which fosters more consistent and effective care for our patients. In August, our Emergency Department and Urgent Care physicians began directly documenting their care records in the electronic system. This new approach provides more comprehensive information and eliminates the delays sometimes caused by illegible notes made in a paper record. Other physicians and nurses caring for a patient now have immediate access to this important information. In November, BCH went live with Electronic Problem Lists that summarize the medical problems that are 10 identified for each patient during his hospital stay. The lists improve care by providing a concise real-time picture of a patient’s evolving condition. Nurses also use the electronic lists when preparing patients for discharge from the hospital. Our transition from paper-based communication to electronic records continued when nurses started receiving physicians’ treatment orders electronically. Unit coordinators input these Electronic Nursing Orders into the hospital’s computer system. The success of Electronic Nursing Orders paved the way for BCH to launch a Computerized Provider Order Entry system (CPOE) that selected physician groups started using in early 2012. Through CPOE, physicians directly order tests and services for their patients through the hospital computer system. vices Better technology FIRST IN STATE r technology on Better communications Alpine Urology was the first physician practice in Colorado Better services to receive patient information Better provided through CORHIO. They receive time-sensitive test results and other important patient data that improves the quality and timeliness of care for patients. CORHIO In addition to launching vital internal systems in 2011, BCH also became the first hospital in Colorado to “go live” with the Colorado Regional Health Information Organization (CORHIO). This network electronically connects health care providers throughout Colorado, a vital step toward doctors and hospitals sharing Electronic Health Records. Since BCH started participating, 25 more hospitals have signed agreements to participate in the CORHIO network. When completely built out, CORHIO will allow health care providers across the state to more quickly and easily exchange patient information such as lab test and pathology results, X-ray, MRI and other imaging reports, and physician transcription reports. By eliminating the inefficient faxing and mailing of patient records, CORHIO will enable patients to receive quicker, higher quality care. Pictured (left to right) Dr. Sam Melouk, Dr. Jim Clark, Dr. Cragin Anderson and Dr. John Kefer 11 Better care Better services Board of Directors Better communications Better services Boulder Community Hospital 2011 Board of Directors BCH is a non-profit, community owned and locally governed hospital. Our Board of Directors is a dedicated group of volunteers who use their expertise to guide the hospital’s development. 12 Lou DellaCava, Vice Chair Jean Dubofsky Stephen M. Fries, MD David Gehant Susan Graf R. David Hoover Richard V. Lopez, Chair Janet Martin Karen McMurry, Secretary Tom Metz, Treasurer John Meyer, MD Dee Perry Ric Porreca Mako Shimoda, MD Jim Williams Rehabilitation Services $175,101 Medical Technology BCH Foundation Grants The BCH Foundation is a not-for-profit organization that serves as the fundraising arm of the hospital. For more than 30 years, charitable gifts to the Foundation have been used to enhance the comfort and care of hospital patients, address unmet community health care needs and place the hospital on the cutting edge of high-tech medical advances. Cancer Services and Facilities $1.175 M $61,338 Employee Emergency Assistance $42,000 Heart & Diabetes Education $35,494 Art & Patient Amenities $5,780 Sports Medicine Center TOTAL Grants $1.66 Million $5,664 In-Kind Grants $163,817 Financial Condition Caring for All During 2011, some 401,000 patients (including about 8,700 inpatients) were provided services at BCH facilities. That was the same number of inpatients we had treated the previous year. However, we treated 31,000 more outpatients than we had in 2010. As an independent, locally governed hospital, BCH is strongly committed to providing necessary medical care to all segments of our community. It cost the hospital $262.5 million to deliver that care. The major components of that expense are detailed in the pie chart below. Net income for 2011 was $11.7 million, which represented 4.3% of our revenue. That surplus was reinvested in upgrading our facilities, expanding the Foothills Hospital campus, developing our Electronic Heath Record and bringing new services to our community. Hospital Finances Depreciation & minor equipment SUPPLY COST $44.6 M LABOR COST $138.9 M $32.8 M Purchased services $19.2 M Other Operating Expenses $11.2 M Medicaid Provider Fee BCH voluntarily participates in the Colorado Indigent Care Program (CICP), which provides the hospital nominal reimbursement for services provided to indigent state residents who do not qualify for Medicaid. In 2011, the hospital had more than $5.7 million in unreimbursed costs associated with treating patients covered by CICP. The Medicaid program, a state-federal partnership, pays the hospital for treating qualified low-income citizens. However, the Medicaid payment for most medical services is less than what it costs BCH to provide that treatment. In 2011, the hospital had more than $8.1 million in unreimbursed costs associated with treating patients covered by Medicaid. “We Care” is a unique BCH program that provides low income patients with outright charity to cover their hospital bills. The hospital incurred about $2.8 million in unreimbursed costs associated with treating patients utilizing the “We Care” program. The hospital also provides services for many economically disadvantaged citizens who do not qualify for CICP, Medicaid or charity care. In 2011, the hospital incurred $9.1 million in bad debt. $12.4 M TOTAL OPERATING COSTS $262.5 Million Interest Expense $3.4 M 13 Better care Better services BCH Auxiliary COMMUNITY EVENTS Pictured (clockwise) Better communications Better services The volunteers of the BCH Auxiliary help generate community support and donations that enhance the services provided by the hospital. In 2011, the Auxiliary hosted three major events: An Evening in South Beach, which raised $125,000 for complementary care treatments for cancer patients; the 30th annual Fashion Show and Luncheon, which raised $75,000 for the new Cardiac Catheterization Laboratory to be constructed at Foothills Hospital; and the third annual Boulder Busts Cancer, which raised $45,000 for the Breast Cancer Treatment Fund (designated for underinsured or uninsured patients who need medical services following a suspicious or positive mammogram). 14 Fashion show emcees Dr. Lori Jensen and Dr. Nelson Trujillo with Auxiliary President Margie Hutchings. Barbara Urbaitis, Mary Nutt, Judy Heinze, Brooke Hill and Donnah Phipps at An Evening in South Beach. Katie Gebhardt, Kelly Treadwell, Megan Augustine, Gabrielle Chagolla, Miki Tynan and Adrienne Rosel were among the many models at the Annual Fashion Show. Claudia Lau & Mary Robl check in attendees at Boulder Busts Cancer. 2011 Auxiliary Board of Directors (above) 2011 Foundation Board of Trustees (below) (left to right) Front Row: Pat Dimond, Linda Karagas, Claudia Lau, Carol Lathrop, Margie Hutchings, Barbara Byrnes-Lenarcic, Barbara Urbaitis, Brooke Hill; Back Row: Pamela Outlaw, Nancy Brooks, Judy Heinze, Mary Robl, Jan Perkins, Linda Martin, Mary Nutt, Beverly Johnston, Kathy Burdick, Bev Campbell, Nancy Vinson, Peggy Stuart, Suzanne Wiederrich, Anne Gebhardt O’Brien, Cathy Burchett (left to right) Seated: Jon Kottke, Carolyn Johnson, John Moritz – Chair, Ron Secrist, Margie Hutchings and Scott Patten; 2nd row: Nancy Stevens, Rick Nelson, Nancy Ziegler, Jeffrey Morgan, Vicki Trumbo and Dr. John Fleagle; Back row: Cindy Carrillo, Patrick Mahaffy, David Gehant, Rich Lirtzman and Alan Heath; Not pictured: Bryan Pieper, Bill Reynolds and Robert Sievers 15 Better care Better services 2011 Donors Better communications 1040 Foundation-Richard Koopman Adrienne Abbot Lois Abbott Rocky Abbott Kai Abelkis Mark & Enid Ablowitz Lynn Abrams The Academy Maria Acosta Advanced Hearing Services Aelysian, LLC African Eyes Travel William & Patty Ahlstrand Monica Ainsworth Aji Gertrude Albertine Ron Alberty Kristen Aldretti Susan Aldrich David Alexander All Event Party & Tent Rentals Allegro Coffee Kathleen Allen Lisa Allen Tracy Allen Mary Allscheid Alpine Surgical, LLC Helmut Altschuler Kristen Alvarez Penelope Amabile William Ambrose Alice Ames AMG Charitable Gift Foundation Amgen Herman & Mariette Anderson Howard & Katherine Anderson Joan Anderson Robert & Sydney Anderson Susan Anderson Jim & Janet Andrews Lisa Angelo David Angulo Frances Anhut Patrice Ansbaugh Julie Ansted-Scott 16 Andrew & Pamela Antell Antica Roma Theodore & Debbie Appel Applebee’s Penny Arabie Aramark Margaret Archibald Tim & Sheri Archibald Carol Arkland Art Cleaners, Inc Peter & Betty Arvan Tahirah Asim-Ali Bob & Holly Asmuth Paul & Sharon 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Susan Julian JVA, Inc Herta Kahn Ruth Kahn Kaiser Permanente-Kaiser Foundation Health Plan of Colorado Govind & Vinaya Kamath Timothy & Pamela Kane Jim & Linda Karagas George & Kristin Karakehian Bijaya Karki Kamal Karki Quentin & Bonnie Karlsrud Steve & Jennifer Karowe Jeffrey Kash David & Carol Kassoy Christina Kauffman Denise Kawecki Peter Kaye & Gail Albertson Charles Kegley Ben Keidan Colleen Keller John Keller Erin Kelley Shannon Kelly Matthew Kelsch Patricia Kendrick Nicole Kenneally Lyn Kennedy Robert & Lashonda Kennedy Pete Kenny & Celeste Kindler Kenneth & Patty Ketchner Harriett Keys Mary Kindelberger Donald & Eleanor King Kathryn King King Soopers Lew & Sarah Kingdom Stuart & Lauren Kingsbery Kingsbery, Baris, Vogel, Nuttall Ryan Kirkpatrick Kathryn Kirvan Justin Kitsutak Valerie Kliensasser H. G. 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Brown Foundation La Belle Nail Salon La Panache Hair Salon Michael & Charlotte Lacopo Lake Valley Golf Club Sally Lamberson Barbara Lamp Lance Armstrong Foundation Paul Lander Sharon LaPlante Franck & Ann Marie Laraque Janet Larkins Chad Larsen Joyce Larsen Tisha Larson Michael & Marilyn Lasalle Charles & Ann Lassen L’Atelier Rob & Carol Lathrop Edward & Claudia Lau Dorothy Lauer Magdalene Lavrisha Maureen Lawry Cherie Lawson La-Z-Boy Furniture Margaret Le Mone Le Peep Melinda Leach Leaderboard Alfred & Patricia LeBlang James & Gladeane Lefferdink Sicily LeGault Ronald & Arlene Leggett Chanda Leichtle Harold & Joan Leinbach Leisure Trends Group, LLC Judy LeMay Mary Beth Lemley Pamela Lemme Vicki Lemmon Kenneth & Barbara Lenarcic James & Nell Lenhart William & Jo Ann Leslie Arthur & Mary Lewis Brian Lewis Paul & Christine Lewis Lilie Patrick Lillis & Kristin Baird Paul & Brenda Lilly Lincoln Financial Melissa Lindamood John & Catherine Lindauer Mary Lindberg Clare Lindsay Lindsay’s Boulder Deli Michael & Kristy LineGlicksman Mary Linfield James & Patience Linfield Lion Management, LLC Danny Lippincott Elizabeth Lipstreu Liquor Mart Richard & Diana Lirtzman Alice Little Joanne Little Melissa Little Robert & Rhea Little Little Jewel Ronald & Susan Littmann Guy Lively Debra Livingston & Pierre Dauray Richard & Linda Livingston David Loar Frederick Lochner Tom & Tiffanny Logan Jennifer Lohndorf Shirley Long Doug & Mary Ann Looney Hugo Lopez Richard Lopez & Jeannie DeMarinis Ia Lor Hans & Carol L’Orange Robert & Darlene Lord William & Sandra Love Sharon Lowe Connie Lucero Ellie Lucy Thomas & Debbie Lund Scott & Heidi Lunsford Michael & Leann Lupomech Lutheran Community Foundation Mary Lymberopoulos Charles & Heidi Lynch Lyons Farmette Renee MacDougall Claire MacGillivrey Robert & Mary Macsalka Annette Madiska Edward & Nancy Madison Samantha Madison Madjack, Inc David & Janet Magee William & Cindy Magliolo Laura Magowan Marcia Magyar Patrick Mahaffy Sadeta Mahic Adele Mahle Karen Mahon Erna Maj Linda Maldonado Brenda Maller Richard & Jo Anne Malmgren Alicia Maltzman Ralph & Nancy Mann John & Erma Mantey Janice Manzanares Jill Margolis Jody Marken Nancy Maron & Larry Soll William & Michele Marshall Patty Marsico Robert & Barbara Martig Don & Jane Martin Lynn Martin Ray & Linda Martin Scott & Janet Martin Vondell Martin William & Joan Martin Massage Moment Debora Mateo Marian Matheson Doc & Claire Mathews 19 Dale & Jo Ann Mattson Rodney & Imogene Maxon Amy Mayers Pat Mayne Lynn McAuliffe Karen McBryant Deena McCain Byron & Catharine McCalmon Nancy McCarthy J. 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Richmond Foundation Raliegh Riddoch Eleuteria Ridge Gordon & Marietta Riggle Carol Riggs Norman & Rita Riis Thomas Riis Claire Riley Linda Rinn The Rio Rio Verde Country Club Mary Robar Janet Robbie Beth Robinson Charles & Joan Robinson Cindy Robinson Janet Robinson Peggy Robinson Mary Robl Rock Bottom Restaurants Rocky Mountain Kids Rachel Rodriguez William Roettker Britten Roetzel Andy Roffman Barbara Rogers Charles Rogers Marjorie Rogers Lavern & Catherine Rogowski Lisa Rogowski Jeanette Rohrer Room to Grow Stacey Root Mr. & Mrs. Rosenblum Rebecca Roser Ross Conquest Insurance Agency Wanda Rothrock Ramona Roush Ann Rowan Christine Rowe Michael Rowe Kristen Royer R. Alan & Stephanie Rudy Rueben’s Burger Bistro Esperanza Ruiz Rumbi Island Grill Mark Rumby & Jessica Weber A. Harriet Russell J. Graham & Sunniva Russell Will & Jeanne Rutledge Michael & Kelly Ryan Mallory Salak Lorraine Salaman Salt Melody Sand Nicola Sandell Charles & Leann Sander Mary Sander Bruce & Lucy Sanders Nancy Sanders Carol Sandman Boni & Michele Sandoval Jess Sands Sally Sandusky Kenneth & Carolyn Sanville Donald & Elizabeth Saunders Savory Spice Shop Lewis & Marilynn Sawin Valerie Sawvel Adam Schabtach & Tracie Bork Sydney Schacht Zalman Schachter & Eve Ilsen Carla & Donald Schaper R.W. Schattke Vicki Schloz Carl & Karen Schneider Daniel Schneider Catherine Schofield Joshua Schofield Elizabeth Schoofs Holly Schor David Schubert Steven & Darla Schueth Bob & Abbie Schuetze Wendell & Leona Schuler Mason & Mary Schumacher Nanette Schunk Thomas & Linda Schutter Jeanne Schutz Connie Schwab Stella Schwartzwald Willie & Betty Schweikert Karen & Jeffrey Schwenn David Scott Ronald & Vickye Secrist Patti Sedano Rosellen Sell Margaret Senkow Patrick Senkow Sensorielle Kathy Sergeeff Mark Serlo Setchfield Associates Lorraine Seymour Dee Shaffer Irene Shaffer Jacob & Ruth Shanberge Adam Shapiro Joyce Shapiro Lisa Shapiro Phyllis Sharp Karen Shay Catherine Shea Rich & Debbie Sheehan Mary Shelledy Karen Shepard Charles & Joan Shepherd DiAnn Sherk Sherpani Betty Sherritt Michael & Gail Shimmin Mako Shimoda Kathryn Shiovitz John & Janice Shively Linda Shoemaker & Stephen Brett Mick Shopnitz Phil Shull & Christine Kimura Lonnie Sibley Sidhe Designs John & Susan Sidwell Marcia Siegel Robert & Nancy Sievers Silver Cloud Designs Silver Fern Homes, LLC Edmund Simmons & Maria Cappiello David & Dana Simons Robert & Paula Sinn-Penfold Marilene Sisco Chuck Sisk & Terre Rushton Jerry & Nancy Sisson Mark Sitarik Megan Sitlington Hilary Sixfin Jeffrey Skala & Gail Varner Benjamin Skubish Andrew & Mary Skumanich Susan Slattery Brandt & Michele Slivken Sloat & Nicholson, PC Jeffrey Slocum Judy & Peter Sloss Justin & Nancy Smalley Brandon Smith Imogene Smith January Smith Kesty Smith Lawrence & Diana Smith Mitchell Smith Richard & Carol Smith Susan Smith Clark & Sarah Smyth Robert & Elmyrta Snow Alan Snyder Aprylisa Snyder J. David & Betty Snyder Judy Snyder Leland & Charlotte D. Snyder Sue Sobeck Sodexo, Inc & Affiliates Harold Sohn Michael Soleta Solo Salon Studios Alejandro Soto Castillo Dan & Linda Souders Southern Sun Pub & Brewery Helene Spano Debra Spence Karyn Spence Daniel Spencer Linda Spencer Courtland & Carolyn Spicer Christina Spindle Susan Spitz William & Beverly Spotz Andrea Spraggs Sue Sprague Peter & June Sprenkle Spruce Confections Cathy Squires Scott & Judith St. Clair St Julien Hotel & Spa Chad St. Onge Timothy & Linda Stancliffe Karen Stanisich Starbucks Starr’s Clothing Co Patrick States Kirk Steadmon J. R. & Susan Stearns Carolyn Steele Rebecca Steele Steele Photography Kathy Stenbakken Janice & Fred Stengel Vickie Stengel Sterling-Rice Group, Inc Michele Sternitzky Cheryll Stevens Nancy Stevens Mark & Maureen Stevenson Jeffrey & Shelley Stiffler Melvin & Carolyn Stjernholm Lynne Stoecker Tom Stoffel Paul Stoltz Alan & Marty Stormo Susan Straight Lucy Strait Jill Stravolemos Betty Stredler Greg Stringari Curtis Stringer Anthony & Randi Stroh Dawn Stroh Hallie Stuart Jan Stuart L. Terry Stuart Peggy Stuart 21 David Stubbs Lee & Vinita Sturgeon Sturtz and Copeland Jane Summers Sarah Summers Tim Summers Sunflower Farmers Market Sushi Tora Sharon Svendsen David Swan Mary Swanson Susan & Dan Swathwood Charles & Angela Swilpa Jashon Sykes Symbolon Partners, LLC Paul & Lori Syverson Paul Szilagyi Mark & Becky Taggart Michael & Elizabeth Taggart Taggart & Associates Tahona Tequilla Bistro Julie Tanous Tara Tanous Barbara Tarnoff Mahone & Marilynne Tarrall Penfield & Ellen Tate Arabella Tattershall John & Molly Tayer Karen Taylor Patricia Taylor Sandra Taylor Stephen Taylor Taliaferro & Joan Taylor Taylored Graphics Stephen Tebo Tebo Coin Ted’s Montana Grill Tee & Cakes ten20 - a nail and waxing spa Alan & Janet Teran Kitty Tew The Bar Method The Cup The Egg and I The Kitchen The Lazy Dog Sports Bar & Grill The Peppercorn The Persimmon Grill The Studio Sally Thomas Wayne Thomas Betty Thompson Harris & Laurene Thompson Nancy Thompson Roy Thompson & Barbara Lillie Scott Thompson Bob Thorn & Lori Taylor 22 Oakleigh Thorne Leroy & Joanna Thorpe Joanna Thorpe Joyce Thurmer Shannin Tilton Lloyd & Barbara Timblin Stephanie Tobor Glenn Tolbert Yolanda Tolentino Maryfrances Toomey Gyda Torbet Susan Torrence Ramona Torres Mary Toth Jash Tracey Thomas & Barbara Trager Trattoria Girasole Kelly Treadwell TRISTAR Insurance Group Nelson Trujillo & Lori Jensen David & Vicki Trumbo Ellen Tucker Michael & Sharon Tucker Rodney & Linda Tuenge Jocelyn Turner Sally Turnipseed Twenty Ninth Street Two Sole Sisters Brooke Underbrink University of Colorado Athletic Department Unseen Bean, Inc Clifford & Erna Uppendale Upslope Brewing Company Barbara Urbaitis Urban Pearl Salon & Spa U.S. Bank W. F. & Jeanne Utlaut Karen Utley Senta Vagle Esmeralda Valenzuela Gilberto Valenzuela Lynel Vallier Margaret Van Cleave Deanne Van Krevelen Lisa Van Leuwen-Hall Brandy Van Patten Jocelyn Van Volkinburg Patrick Vann Kenneth & Travis Vardell Mary Vargas Myron & Margaret Varner Igor Vayshenker & Susan Cohen Edward & Mary Ellen Vejvoda Leonard & Nancie Velick Philip & Lois Veneziano Karen Vent Verlo Mattress Factory of Boulder Judy Vickers-Parsons Vic’s Expresso Cafe Walter & Betty Viereg Sidney Vinall Ron & Melissa Vincé Violette Barbara Voakes Lorraine Volsky Patricia Vonick Gretchen Vorhaus Richard Vosburg Maureen Voss Clara Wachtel Marva Wagner John Wahl William & Joanne Waite Donna Walega June Walega Barbara Walker Alice Wallace Zaida Wallace Kim Waller Linda Walter Walters & Hogsett Fine Jewelers Michael Walton W.W. Wampler Tom & Jana Ward Diane Ward John Ward James & Judith Warner Karen Watson Margaret Watson Towers Watson Watson Billings Family Foundation Charles & Kathleen Watt Edward & Linda Wax Weatherwax & Associates Terry Weaver Dianna V. Webb Eric & Pamela Weber Jessica Weber Weekends Rose Marie Weibel Emily Weigel Debra Weigold James & Debra Weise Elizabeth Weiss Annette Welch Ina Wellborn Wells Fargo Bank Edna Wentland Joel & Vickii Werner Carol Wernet Julia Westenberg Western Disposal Joy Wexels Eva Wheelock Linda Whisler Alyson White Ann White Dorothea White Jeffrey & Renee White Rebecca White Susan White Brandy Whitney Kelsey Whitrock Whole Foods Market Bob & Suzanne Wiederrich Elizabeth Wiese Cindy Wiesley Jonathan Wiik Bonnie & Michael Wilensky Thomas & Leslie Wilke H.E. Wilkinson Virginia Wilkinson Jim Williams & Nancy Allen LeeAnne Williams Shirley Williams William & Dawn Williams Travis & Stasia Willock Willow Springs Liquor Arthur & Joyce Wills Christiann Wilows David & Melinda Wilson Kenton Wilson Patricia Wilson U Kyaw & Gandasari Win Robert Winter Virginia Winter Duane Wise Sarah Wise Mary Wisotzkey Nancy Wissing John & Nancy Wittemyer Richard & Carol Wobbekind David Wohl Richard & Diane Wohl Edwin Wolff Natalie Wolman Jack Wolpert & Wendy Thomas Larry & Karen Wood Donald & Carol Woodard Lee & Rochelle Woods Kathy & Wayne Wootton World Famous Dark Horse Thomas Worth Paula Wostenberg Arthur & Vita Wouk Stuart Wright David & Marcia Wyatt John & Kelly Wyatt Wyatt Construction Co, Inc Brandon & Heather Wyszynski Jann Yankee YMCA of Boulder Valley Helen Young J.D. & Kathleen Young Christine Yuhas Z Baby Gear Charles & Mary Zabel Alan Zacharias & Nancy Huff Sandra Zahn Wayne Zakowski Jane Zander Anna Zapp Barbara Zarlengo Peggy Zdenek Dave & Lan Zeckser Willemina Zeijlemaker-Tolsma Kenneth & Simme Zelie Joanna Zemmelman Joseph & Peggy Zeren Zero Waste Strategies, Inc R.L. & Carol Ziegenhagen James & Nancy Ziegler Edmund & Patricia Zolnick Cheri Zouhou Henry Sue Zurbrugg Mary Lee Zurick Heritage Society Members The Heritage Society recognizes, in perpetuity, those individuals who have included Boulder Community Hospital in their estate planning or who have established a named endowment fund benefiting BCH. *Mr. & Mrs. Mortimer Altin Robert & Sydney Anderson Mrs. F. Kendrick Bangs *Mr. F. Kendrick Bangs *Ms. Lois M. Barber *Mrs. Harriette Bartram Clair Beckmann, Ron Nixon & Family *Ms. Ethel Bergman Bruce & Cheryl Blankenship Alexander (Sandy) & Sally Bracken Mr. W.A. Browning, Jr. *Mrs. Marigen Browning Lee & Palmer Carlin *Mr. & Mrs. Phillip Carter Cindy Carrillo *Ms. Jennie Caruthers Mr. Marvin Caruthers *Ms. Ruth Charleson *Ms. Virginia Christensen *Ms. Mildred W. Coffin Mr. & Mrs. Max C. Coppom *Ms. Hazel A. Crockett *Mrs. Gladyce J. Daarud Dr. Richard C. Daarud Jetta Dailey The Dalbey Family Frank & Gina Day Melodie & Lou DellaCava Roger D. & Joann Temple Dennett Pat & Dave Dimond Lane & Barb Earnest Leslie & Henry “Woody” Eaton *Thomas E. Eldridge Mrs. Betty Eldridge Ms. Theo Ertl *Dr. Clayton (Gus) Evans Ms. Fran Evans Ms. Karen Faivre *Ms. Deborah M. Ferrara *Mr. Maxime Fidao Mrs. Margherita Fidao Mr. James A. Fisher *Joann Flock Dr. Richard & Khaki Fox Robert & Gail Fox Grace & Gordon Gamm Kevin & Lynn Gebert Ms. Dorothy R. Gebhard Dave & Marjorie Gehant Ms. Lynda Gibbons Dr. & Mrs. Richard W. Gibson *Ms. Cecilia “Sallee” Gorce Susan Morris Graf Ms. Mary Greenwald *Mr. Paul Greenwald *Mrs. Eugene K. Groves Mrs. Burgette A. Hart *Mr. Paul M. Hart *Mr. Robert M. Hart *Mr. George W. Haydon Mrs. Thelma G. Haydon Jim & Judy Heinze *Ms. Anna M. Henderson John & Valerie Hess *Ms. Mary John Hesse Mr. & Mrs. John G. Hill Mr. Leo Hill Vann Hilty *Jill Hilty Constance Holden & T.K. Smith R. David & Suzanne A. Hoover Ms. Kaye Howe Jack & Margie Hutchings Ken & Jamie Jensen Carolyn & Sam Johnson Lynda B. & William P. Johnson Michael & Marilyn Johnson Tom & Beverly Johnston *Miss Eleanor M. Jones Mr. & Mrs. Ray Joyce *Ms. Mabel C. Kanouse Jim & Linda Karagas George & Kristin Karakehian Ms. Cassandra Kimble *Mr. Rick Kimble Gretchen & Neil King *Ms. Hazel Kingsbury *Mr. & Mrs. William C. Kirkman Jon & Lenna Kottke * Mr. Henry “Hank” Kugeler, Jr. Mrs. Joyce Kugeler Ms. Cathleen W. Kuhlmann Lynn & Carol Kuykendall Rob & Carol Lathrop *Mr. & Mrs. Byron E. Lauer Sharon A. Leahy *Stanley Crew Levick Dr. Paul & Christine Lewis Richard & Diana Lirtzman Dick & Linda Livingston *Mr & Mrs. Julius London Richard Lopez Eric & Jennifer Love *Ms. Mary Louise Lyda *Ms. Dorothy R. Martin T. Scott & Janet Martin Mr. & Mrs. Rodney Maxon *Ms. Louise E. McAllister The McDonald Family *Mr. James L. McDowell Mr. & Mrs. Richard J. McDowell *Mr. Robert A. McReynolds *Mr. & Mrs. Donald F. Menk Pat & Tom Metz Cirrelda & Jack Mills Michael D. Moran Jeffrey & Karin Morgan John Moritz *Marsha Moritz Mr. Arthur R. Moss Bill & Amy Munson Jeannine A. & Ron Myers Mr. Henry Nason Joseph & Becky Negler Rick & Jackie Nelson *Ms. Martha Niehaus *Dr. Roger D. Niehoff Denis & Judy Nock *Ms. Agnes M. Norlin Ron & Sharon Nothnagel Gary & Mary Nutt *Dr. & Mrs. J.D.A. Ogilvy Ms. Jane P. Olson Ms. Gail Osterbur & Mr. Gordon Kost Ms. Virginia Patterson *Mr. & Mrs. M. J. Pellillo Dee Perry Mrs. Julia “Trudi” Peper The Glenn & Jan Perkins Family Jim & Karen Peters Bryan & Molly Pieper Richard Polk Family Barbara & Jake Puzio Ms. Barbara Roberts Quinlan *Ms. Catharine Reynolds Jane & Bill Reynolds The Carol Riggs Family *Mr. Dwight V. Roberts *Ms. Helen Roberts Joseph Duncan Roberts Dr. Charles J. Rollins Ms. Mary Sander Mrs. Charles H. Scoggin Blossom (Dolly) Secrist Ron and Vickye Secrist *Mr. & Mrs. Francis Shoemaker The Pat Shoemaker Family *Mr. & Mrs. Richard Silberstein Charles L. Sisk & Terre Lee Rushton Gerald & Gail Sloat Mrs. Frank White Smith *Ms. Helen Elizabeth Smith Dick & Jane Stebbins Nancy M. Stevens Dr. & Mrs. Melvin R. Stjernholm Dr. & Mrs. Alan Stormo Sharon L. Svendsen Rob & Karen Taylor Shari Tebo Stephen Tebo *Ms. Mabel Thomas * Mr. Steve Paul Valentik Ms. Pat Valentik Ms. Margaret Van Cleave *Mr. Ed Vollintine *Mrs. Leona Vollintine The Weatherwax Family Mr. & Mrs. Walter A. Weers Mrs. Ina Wellborn *Mr. Leo Wellborn *Dr. Steve Whitehead Mrs. Linda Whitehead Bob & Suzanne Wiederrich Dave & Marcia Wyatt Patty Young & Family *Mr. Carroll Zabel Mrs. Grace Zabel Jane Zelie *Deceased While we make every attempt to be accurate, please accept our apologies for any errors or omissions. 23 Non-Profit Org. U.S. Postage P.O. Box 9019 North Broadway & Balsam Boulder, CO 80301-9019 PAID Boulder, CO Permit No 534 BCH is proud to have been recognized as a leader in the 2010-2011 Flu Vaccination Challenge, a national program to increase flu vaccination rates among health care workers. According to the Joint Commission, the national accrediting organization for hospitals, BCH achieved “Gold Level” status with a staff vaccination rate of 95% or greater. Only 17% of the organizations reporting their data achieved that status. Pictured (left to right) Sandra Bachant, accounting, Meghan Sullivan, admissions and Dan Hoagland, imaging received influenza vaccinations as part of the hospital’s efforts to keep patients, visitors and employees healthy during the flu season. C Printed on 100% Recycled Paper
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