Inside... - NursingALD.com
Transcription
Inside... - NursingALD.com
Quarterly Circulation 23,000 to Registered Nurses, LPNs, LNAs, and Student Nurses in New Hampshire. January 2014 Official Newsletter of New Hampshire Nurses Association Vol. 38 No. 1 Inside... President Messages. . . pages 2-3 Advocate? Who Me?. . . . . page 4 Editorial . . . . . . . . . . . . . . . page 6 ED Violence. . . . . . . . . . . . page 7 Save The Date!. . . . . . . . . . page 9 Awards Banquet . . . . pages 10-11 NHNA on Capitol Hill. . . . . page 14 In Memoriam. . . . . . . . . . page 15 Mentor Program Input . . page 16 Nursing Specialties – Working Together. . . . . . . page 17 Prof. Development Through ANA-NHNA Membership. . . . . . . . . page 18 Presort Standard US Postage PAID Permit #14 current resident or Princeton, MN 55371 Please be sure to notify us with address changes/corrections. We have a very large list to keep updated. If the nurse listed no longer lives at this address– please notify us to discontinue delivery. Thank You! Please call (603) 225-3783 or email to [email protected] with Nursing News in the subject line. Page 2 • New Hampshire Nursing News January, February, March 2014 Guidelines for Submissions to NH Nursing News NH Nursing News (NHNN) is the official publication of the NH Nurses’ Association (NHNA), published quarterly – and available in PDF format at our website: www. nhnurses.org Views expressed are solely those of the guest authors or persons quoted and do not necessarily reflect NHNA views or those of the publisher, Arthur L. Davis Publishing Agency, Inc. NHNA welcomes submission of nursing and health related news items, original articles, research abstracts, and other pertinent contributions. We encourage short summaries and brief abstracts as well as lengthier reports and original works. An “article for reprint” may be considered if accompanied by written permission from the author or publisher. Authors do not need to be NHNA members.* Manuscript Format and Submission: Articles should be submitted as double spaced WORD documents (.doc format vs. .docx, please) in 12 pt. font without embedded photos. Photos should be attached separately in JPG format and include captions. Submissions should include the article’s title plus author’s name, credentials, organization / employer represented, and contact information. Authors should state any potential conflict of interest and identify any applicable commercial affiliation. Email as attachments to avery@ nhnurses.org with NN Submission in the subject line. Publication Selection and Rights: Articles will be selected for publication based on the topic of interest, adherence to publication deadlines, quality of writing and peer review. *When there is space for one article and two of equal interest are under review, preference will be given to NHNA members. NHNA reserves the right to edit articles to meet style and space limitations. Publication and reprint rights are also reserved by NHNA. Feel free to call us any additional questions at 603-225-3783. Advertising: Product, program, promotional or service announcements are usually considered advertisements vs. news. To place an ad, contact: Arthur L. Davis Publishing Agency, Inc. Email [email protected] or call 800-626-4081. Ad sales fund publication and mailing of NH Nursing News and are not paid to NHNA. Outgoing President’s Message Judith Joy, PhD, RN This fall I spent time in a city I have been to in the past and enjoyed, Cuenca, Ecuador. Cuenca is the third largest city in Ecuador and is located in the Andes Mountains near the equator. It is not large as cities go (population 350,000) but is considered the center for culture, art and health care in Ecuador. While there I had the opportunity to visit their school of nursing at the University of Cuenca, known as la Escuela de Enfermeria – which gave me the focus for this, my final President’s column. I found the school and, appearing in the ‘officina’ I asked for a meeting with faculty which they graciously granted. We met the next day and with the help of an English faculty member at the University, invited by the Directora, we discussed our shared profession. Although we found many interesting differences and similarities in nurse education between us, I want to focus on one part of the conversation. In talking about entry into nursing school I learned that students in Ecuador are given a test at the end of high school (which they call collegio) and their score determines entry into university as well as their choice of major within the university. Public universities are very competitive; a high score allows the student to choose their major, a lower scoring student is told which one they will pursue. Within some limits private universities admit whoever can pay. Lowest scoring students are not admitted. When they asked how our system works, at the end of my explanation I added that many qualified nursing students are not admitted because of the lack of nursing faculty. Since they are struggling to graduate nurses and admit any who qualify, they were stunned and asked me to explain. My first response was surprising to them - that nurses in education did not make more money (often not as much) than practicing nurses even though educators are required to have more education and experience. So, I explained, recruiting nurse faculty can be difficult. [BTW: Nurses in Ecuador make between $6,000 and $15,000 a year depending upon their employer – nurses in public hospitals make more.] My second, more complex answer, was that support of nurse education has been limited in recent decades with fewer nurses who seek advanced degrees interested in or able to (because of salary) take educator roles. And here comes the crunch question: ‘Why has support of nurse education been so limited?’ Insert a long pause here because that is what I did. I struggled with the answer and the one I finally gave was that nurses have not had enough power to influence government policy to support nurse education. BUT - and I quickly added that ‘but’- we are getting stronger. In a country where the government and how it makes decisions so directly impacts the day-to-day life of many citizens, this group of nurses knew exactly what I meant. They ‘got’ that government policy, as distant and unchangeable as it may seem, can mean a great deal to nurses and the health care we provide. So what does getting stronger mean for your nursing organization? Among the reasons for our growing strength is the increase in membership we have enjoyed with our dues pilot. It seems such a cliché to say it but there is power in numbers. We are increasing our ability to communicate with you and with decision makers in government. We are more able to support membership activities that lead to important policy decisions. We are able to pay for the assistance we need in communicating with legislators. Our members make us stronger. We recently met with the leadership of many nursing specialty organizations in New Hampshire to discuss how we can strengthen our impact even further. It was gratifying to hear from them an eagerness to join forces to protect our shared profession. I have reported in the past that groups other than nurses have reached out to us as trusted messengers to help them create positive change in our shared health care environment. Nurses are skilled at collaborating with others to achieve our goals and the coalitions we have formed reflect that ability. We are encouraged by our growing membership and range of partnerships. What we are most happy about though is a nurse community that is, like our Ecuadoran colleagues, ‘getting’ that we have to work together to exercise our power: that exercise of power is not a remote and vague responsibility; that how we exercise that power will have a direct impact on the position you have, how you perform in that position and how happy you are in your role. Nurses in NH are ‘getting’ that our job satisfaction is related to successfully implementing mandatory overtime regulations, staffing committees and safe patient handling practices. And whether you can get the job you want is depends on how effective we are in positioning nursing in relation to community paramedics and any other ‘new’ health care practitioner that appears. Advancement in your career will rely on how much impact we have when support for nurse education is decided. We want the New Hampshire nursing community to be the strongest in the nation. In your best interest, I hope you do too. NURSING NEWS Vol. 38 No. 1 Official publication of the New Hampshire Nurses’ Association (NHNA), a constituent member of the American Nurses Association. Published quarterly every January, April, July and October. Library subscription rate is $24. ISSN 0029-6538 Editorial Offices New Hampshire Nurses Association, 25 Hall St., Unit 1E, Concord, NH 03301. Ph (603) 225-3783, FAX (603) 228-6672, E-mail [email protected] Editor: Susan Fetzer, RN, PhD NHNA Staff Avery Morgan, Executive Director Faith Wilson, Admin. Assistant NURSING NEWS is indexed in the Cumulative Nursing Index to Nursing and Allied Health Literature (CINAHL) and International Nursing Index. For advertising rates and information, please contact Arthur L. Davis Publishing Agency, Inc., 517 Washington Street, PO Box 216, Cedar Falls, Iowa 50613, (800) 626-4081, [email protected]. NHNA and the Arthur L. Davis Publishing Agency, Inc. reserve the right to reject any advertisement. Responsibility for errors in advertising is limited to corrections in the next issue or refund of price of advertisement. Acceptance of advertising does not imply endorsement or approval by the New Hampshire Nurses Association of products advertised, the advertisers, or the claims made. Rejection of an advertisement does not imply a product offered for advertising is without merit, or that the manufacturer lacks integrity, or that this association disapproves of the product or its use. NHNA and the Arthur L. Davis Publishing Agency, Inc. shall not be held liable for any consequences resulting from purchase or use of an advertiser’s product. Articles appearing in this publication express the opinions of the authors; they do not necessarily reflect views of the staff, board, or membership of NHNA or those of the national or local associations. VISION STATEMENT Cultivate the transformative power of nursing. Adopted 10-20-2010. MISSION STATEMENT NHNA, as a constituent member of the American Nurses Association, exists to promote the practice, development and well being of NH nurses through education, empowerment and healthcare advocacy. Adopted 10-20-2010. New Associate Editor Added to Our Staff Nursing News Editor, Susan Fetzer is pleased to announce the addition of Holly Clayton to the News staff as Associate Editor. Holly received her BS from Hartwick College and MSN from Loyola University in Chicago. She completed a a postmasters certificate program – Acute Care Nurse Practitioner – at Rush University. Holly currently volunteers her nursing skills with underserved and underinsured patient populations. www.NHNurses.org Published by: Arthur L. Davis Publishing Agency, Inc. January, February, March 2014 Letter New Hampshire Nursing News • Page 3 from the Barbarajo “BJ” Bockenhauer, MSN, ARNP, PMHCNS-BC Last year NHNA members voted me in as President Elect. I am energized by the opportunity to now assume the Presidency of NHNA for 2014. In the thirtyseven years that I’ve been a nurse I’ve learned that ‘followership’ and leadership are two sides of the same coin – involvement in a cause. And, although one individual might be named “leader,” the leader and follower roles are interdependent – a partnership rather than a monarchy. I’ve also learned, sometimes painfully, that the choice we make about where and how we spend our time is about where and how we find joy, meaning and purpose in our lives. I can state, with absolute sincerity, that the experiences I’ve had with NHNA have always been meaningful, had purpose and, were surprisingly joyful. I am anticipating even more positive experiences in the year to come. Presidents’ first messages consistently reflect NHNA’s mission of commitment to the practice, development and wellbeing of the nurse and share the vision of cultivating the transformative power of nursing. As your newest President, I took some time to consider what makes this organization relevant to its members. I concluded that what is compelling to me about NHNA is likely to be so for others and is what called me to nursing in the first place – relationships that have meaning, and purpose and bring me joy in a role that can profoundly influence one person as well an entire community. I’ve appreciated developing relationships with Commission and Board and specialty association members, as well as legislators, lobbyists and coalition partners from national organizations. I believe that NHNA’s influence will expand as a result of our continued investment in creating and maintaining these relationships. We have the opportunity to engage in a transformational process and depend on our members and partners to help focus our efforts. New President If you are a member, I would like to thank you. NHNA could not be the voice of 20,000 NH nurses without you. As a member, consider telling your non-member colleagues about your NHNA connection. Tell them about NHNA’s successful legislative action that protected the title of “nurse.” One result of that bill is that a call to Ask-A-Nurse will never be answered by the unlicensed administrative assistant. NHNA protected the title, in order to protect the public – and the profession. If you are not a member, I would ask you to thank a nurse who is – for it is membership support – in dues and volunteer hours – that allows us to work on behalf of all NH nurses. And please seriously consider joining yourself. Now for just the cost of one specialty coffee per week ($13/month) you can be part of both NHNA and ANA. (See our website for details and to sign up.) M. Proust said “The time at our disposal is elastic; the passions we feel dilate it, those that inspire us shrink it, and habit fills it.” Elastic time, passion, inspiration and habit were words that resonated with me as I contemplated this message. They brought to mind a story that I want to share with you. of NHNA needed care. Where there had been no time to even use the bathroom, there was now time to sit and talk and cry with a patient. Where there had been a series of nursing actions, there was now genuine nursing. I was fully aware that I could do something that was relevant to my patient’s well-being. And, long after that shift and many more were over, the meaning of the moment remains significant. It was a moment when my passion – to be with, in caring – was truly and deeply experienced and it made that moment relevant, and influential and powerful. As Proust predicted, time “shrinks” every time I think of that patient. That memory is the reason I am still a nurse and know that I will always have enough “time” to seek passion in my nursing. NHNA provides so many opportunities to be reminded of the power of nursing’s influence... on legislative decision-making about establishing a registry so that EDs and clinics could avoid prescribing Schedule II/II drugs to individuals who, more appropriately, needed referral to treatment for their addiction... and on new nurses who need a mentor to support their practice... and on seasoned nurses who need to celebrate their achievement. One night shift was passing in a blur. Procedures were followed with efficiency and skill; documentation was adequate, if not thorough. Proust would note that “habit” was filling the time. The nurse would have said the time was over-filled, but flying by. It was in the vulnerable isolation that exists in the pre-dawn hours that the nurse experienced what Proust described as passion’s effect on time. I am committed to being truly present and engaged in the business that is your NHNA. NHNA is unique in that it is the only statewide nursing organization that represents ALL NH nurses. NHNA is listened to with respect, because the nurses it represents are members of “the most trusted profession.” I am looking forward to developing our relationship as our time expands over this next year. In a moment that seemed to stretch endlessly, the nurse became aware that no pill or repositioning or care protocol would diminish one particular patient’s distress. The nurse’s sense of inadequacy was physically painful and emotionally shocking. So shocking that the horrified nurse blurted out “I am so sorry, I don’t have anything else I can do,” and dissolved in tears. The patient took a deep breath and responded by stating, flatly, “There is nothing anyone can do.” And then time stood still. That moment expanded, electrified by the genuine, authentic and in-the-moment connection between a person who cared and a person who ~ True Care Professionals ~ I’m inventing a new Apply Today: model of health care. The agency of choice in your neighborhood. We are recruiting RNs, LPNs, LNAs PCSP, HHA, HM & Companion For Homecare, Nursing Home, Assisted Living and Hospitals Facilities. We offer competitive Salary, Flexible Hours. Contact us at: Equal Opportunity Employer VAcareers.va.gov/ALD Follow VA Careers (603) 537-9975 • (617) 276-9658 (800) 398-7708 Fax # (877) 249-9194 [email protected] www.truecareprofessionals.com Page 4 • New Hampshire Nursing News January, February, March 2014 Advocate? Who me? Becky Graner MS, RN This material is used and adapted with author permission. The original was published in the North Dakota Nurses Association newsletter, the Prairie Rose. Over the years we have been asked: “What does my state nurses association do in terms of advocating for nurses?” The question has been presented several ways, first as an honest inquiry due to the questioner not knowing the answer. Second as a challenge to the organization to explain the questioner’s perception that the professional organization has not advocated for them in particular. To answer the first question requires clarification of the role of the professional organization. To answer the second question requires clarification of individual responsibility regarding advocating for a better work environment and how nurses can activate collegial support by participating in a professional organization. Florence Nightingale provides a sterling example of advocacy. She embodied caring and social responsibility, also known as citizenship. She wanted nurses to understand “if we want the world to be a better place, we must each look for and act upon ways to make it better” (Dossey, Selanders, Beck, & Attewell, 2005, p. 190). To clarify, nurses need to look to themselves and not wait and wonder when the mythical ‘they’ will take action to change things in nursing. An advocate is defined as one who speaks in favor of, argues for a cause, pleads in another’s behalf. The definition of advocacy was nicely summed up by Tomajan (2012) as working “on behalf of self and/or others to raise awareness of a concern and to promote solutions to the issue.” Advocacy occurs through many channels and roles including the nurse at the bedside, mentors, preceptors, serving on unit based councils, educators, administrators, researchers, serving on hospital/organization boards, regulatory boards, consumer boards, public office, professional organizations, lobbyists, expert witness, and for oneself. Many of these roles are familiar and advocacy examples are easily described. Advocacy for each other and oneself is often more difficult to describe and practice. Advocacy in modern nursing has been often cited. Nursing’s Social Policy Statement provides a definition of professional nursing as “the protection, promotion, and optimization of health and abilities, prevention of illness and injury, alleviation of suffering through he diagnosis and treatment of human responses, and advocacy in the care of individuals, families, communities, and populations.” (ANA, 2010a, p.3). In the Code of Ethics for Nurses, Provision Three states “The nurse promotes, advocates for, and strives to protect health, safety, and rights of the patient.” (ANA, 2008, p. 23). Provision Five is “The nurse owes the same duties to self as others, including the responsibility to preserve integrity and safety, to maintain competence, and to continue personal and professional growth.” (ANA, 2008, p. 55). And Provision Nine is “The profession of nursing, as represented by associations and their members, is responsible for articulating nursing values, for maintaining the integrity of the profession and its practice, and for shaping social policy (ANA, 2008, p. 121). These particular provisions mandate nursing’s responsibility to advocate for the person, family, community, self, and profession. The Scope and Standards of Practice and Performance (which belong to the profession and require input for development and revision by the nurse professional) describe the characteristics/ tenets of nursing practice. These tenets are: 1. Nursing practice is individualized. 2. Nurses coordinate care by establishing partnerships. 3. Caring is central to the practice of the registered nurse. 4. Registered nurses use the nursing process to plan and provide individualized care to their healthcare consumers. 5. A strong link exists between the professional work environment and the registered nurse’s ability to provide quality health care and achieve optimal outcomes. (ANA, 2010b, p.4-5). Nursing practice, therefore, requires well developed advocacy skills. To be successful in developing advocacy skills one needs well-developed emotional intelligence. In the midst of an emotionally charged situation that requires advocating for a successful outcome, proficiency at guarding against emotional high jacking is essential (Goleman, 1995). Interpersonal effectiveness or social intelligence assists the nurse in being effective in social interactions such as advocating. To be an effective advocate one needs awareness of the feelings of others, to be able to listen, to understand other’s feelings, and know how the social world works (Golman, 2006). The nurse also needs to be aware of their impact on the situation, how they present themself and how to shape the interaction. Many would agree the concept of advocacy as was introduced in nursing school seemed just a matter of speaking up. However, it is not that simple. There are other forces at work that can be very intimidating and speaking up in some cases can feel like risking one’s job and one’s reputation. Advocacy skills are developed over the course of a lifetime, rarely are nurses ready to be effective advocates upon graduation. Golman writes in a blog “Degrees in themselves do not guarantee any growth in emotionally intelligent leadership ability. Emotional Intelligence competencies develop in the midst of life.” Nurses develop advocacy skills by recognizing advocacy behavior and putting a label on these actions. By naming the actions as advocacy, nurses validate the act of advocating as an essential feature of a nursing professional. Seeking opportunities to be an advocate in venues outside of one’s comfort zone also helps develop expanded skills. Connecting with mentors and other support systems that provide guidance and opportunities to grow advocacy skills will help advocacy competencies grow “in the midst of life.” One’s adult developmental stage influences how and when the engagement in professional development activities. Given that advocacy is learned throughout a professional life, the stage of adult development has a hand in how and when a nurse engages in various advocacy situations. Nurses are expected to advocate for the patient/family, for themselves and each other, the system/organization, and the profession. In collaborative endeavors nurse advocate for each other across disciplines and cultures. Below are advocating vignettes for patients/families/communities, advocating for self and other, and advocating for the profession. Advocating for patients / families / communities Donna is a new nurse; she works in a public health setting, providing care to people of all ages. Her colleagues have been very supportive and are available to troubleshoot problems. Donna relates a story where she provided education to a family regarding how to manage a particularly resistant infestation of head lice in a child. A school secretary told Donna the school had sent home numerous notices and education material to the parents, however the children remained infected. Donna talked with her co-workers who encouraged her to dig deeper into the story. Donna decided to call the parents and ask for a home visit. She met with the mother, who expressed frustration at the re-occurring issues with the head lice. After some probing, two problems surfaced: money limitations and neither parent could read. The mother revealed the cost of the special shampoo and additional laundry needs were beyond their monthly budget. The family did not have a washer and dryer in their home. She admitted she only knew parts of what to do as she was too embarrassed to admit she could not read nor would she want to ask anyone she knew how to treat head lice. Donna read the guidelines for cleaning the home to the mother. She offered laundry soap to take care of the extra laundry needs and found lice treatment kits for each of the family members and provided those for free. With those costs under control, the family was able to manage the cost of additional laundry services at a local Laundromat. Donna read the instructions on how to use the treatment kit to the mother and used pictures to serve as reminders of the steps. The family achieved their goal of ridding their home of head lice. Donna’s story represents an exemplar in patient, family and community advocacy. Advocating for self and others Jason has been a nurse for over ten years. He works in a busy med-surg unit and has seen many staff members come and go over the years. He has exceptional skills and knowledge, yet of late he finds he is becoming more and more frustrated at the staffing ratios that are becoming the new normal for his unit. With the chronic shortage of nurses at his facility, the nurses who remain are expected to just pick up the slack. He has reached the point where he is anxious and short tempered at work. In one particular instance he refused a patient care assignment and threatened to quit on the spot. He withdrew his threat to quit when another staff member helped re-arrange the assignments to more fairly distribute the load. He has written letters to the editor of the local newspaper. Unfortunately, he described the dangers of being a patient at his facility as a result of the short staffing issues. He has emailed a state nursing organization asking them to “step in and do something.” Jason is not a member of the state’s professional nursing organization, he has complained ‘it is a waste of time, they don’t do anything anyway’. What he has not done is identify and activate the structure in place at his organization where issues such as short staffing can be dealt with, such as the appropriate shared governance committee. He has long ago stopped talking to his manager or administration. To be an advocate for self and others is a matter of learning how to get your voice heard. A complaining, critical, or threatening discourse does not gain the type of attention needed to facilitate changes in situations such as staffing. Advocate? Who Me? continued on page 5 January, February, March 2014 Advocate? Who Me? continued from page 4 The process for advocating is very familiar, it is the nursing process. In Jason’s situation he could assess the situation by collecting comprehensive data which includes institutional policies related to staffing/ patient safety. Consider any regulatory scope of practice issues. Seek out financial data that are related to staffing. Complete a literature search, look for all topics related to staffing. Look to national standards and position papers for guidance on how others are handling these issues. Engage the facility’s shared governance model to help work through the problems. If there is no shared governance, propose one be created and volunteer to help. Compile all the assessment data, consider creating a concept map to better define and present your findings. The diagnosis includes analysis of findings. Jason may find that poor staffing presents many different problems: decreased patient safety, decreased patient satisfaction, or high rate of nurse turnover Use the collected data to develop conclusions based on evidence, not emotion, and identify the real barriers to hiring and retaining staff. Perhaps the unit is in a vicious cycle where short staffing leads to more problems with recruitment and retention because of the toxic work environment. Nurses are unlikely to stay in an environment even if perceived as a caring place to work with an unsafe patient to nurse ratios. Look at how your particular facility’s staffing patterns compare to similar facilities at the national and regional level. Then identify what outcome(s) should be achieved. Put a plan in place to achieve those outcomes. Consider recruiting others to join in your advocacy work. Then implement the plan. The plan may include presentation of findings, dissemination of the plan, providing evidence based solutions, all the while maintaining an atmosphere of collegiality versus opposition, remembering the principles of emotional intelligence. As the plan is implemented, evaluate progress toward goals. Adjust as needed. If the manager is reluctant to engage in discussions, assess the next steps to get your voice heard. An additional dimension of advocacy for self and others is the positive effect taking care of oneself has in combating compassion fatigue and burnout. Taking action is an opportunity to fulfill the provisions of the Nursing Code of Ethics. Looking at situations through the lens of New Hampshire Nursing News • Page 5 empowerment quiets the victim inside, leading to more professionally mature actions. Advocating for the profession Matthews, (2012), wrote “Advocacy is the cornerstone of nursing - nurses advocate for patients, causes, and the profession. Our advocacy, motivated by moral and ethical principles, seeks to influence policies by pleading or arguing within political, economic, and societal systems, and also institutions, for an idea or cause that can lead to decisions in resource allocation that promote nurses, nursing, and all of healthcare”(9). Historically, to accomplish advocacy goals, nurses found it was far more effective to gather together and organize their principles, standards, and policies. These organizations have become a powerful voice that articulate nursing’s contract with society. Professional organizations engage in policy development and advocacy. They disseminate professional knowledge and promote professional development by publishing research in their journals, sponsoring conferences, and providing a venue outside the employment setting where nurses gather across job titles/descriptions. They create/implement/disseminate nursing’s foundation work such as the Scope and Standards of Practice, Code of Ethics, and position papers. Member involvement is critical to shape policy agendas within organizations. Organizations provide a framework, it is the membership that supplies the vital energy for advocacy work. It would be inappropriate for any nursing association to send representatives into a facility’s administrative offices and demand they fix inadequate staffing issues. However, it is appropriate to disseminate evidence based literature on the topic of patient safety and satisfaction and nurse retention data. It would be appropriate to sponsor speakers at conventions that address these issues, and it would be appropriate to lobby at the state and national level to enact laws related to staffing issues. It would be appropriate to assist individual members in compiling evidence to assist them in taking action. Advocacy comes in many forms. It is an essential feature of nursing. It is rarely easy and requires courage and perseverance. Skill what’s next in your nursing career? create your next big opportunity with the new r.n. to B.S.n. program! granite.edu/nursing 9 locations in nH online 24/7 on-site locations at Great Bay community colleGe and nasHua community colleGe Bachelor of Science in NursiNg develops with practice. Development of emotional and social intelligence facilitates positive engagements and outcomes. Membership in a professional organization is a way to facilitate professional development, a way for individual nurses to have their voice heard. Professional organizations provide a way for the individual nurse to collectively advocate for the patient/family/community, ourselves and each other, and for the profession. References American Nurses Association (ANA). (2008). Guide to the code of ethics for Nurses. Silver Springs, MD: nursesbooks.org. American Nurses Association (ANA). (2010a). Nursing’s Social Policy Statement. Silver Springs, MD: nursesbooks.org. American Nurses Association (ANA). (2010b). Nursing Scope and Standards of Practice. Silver Springs, MD: nursesbooks.org. Dossey, B.M., Selanders, L.C., Beck, D., and Attewell, A. (2005). Florence Nightingale Today: Healing. Leadership, Global Action. Silver Springs, MD: nursebooks.org. Goleman, D. (1995). Emotional Intelligence: Why it matters more than IQ. New York: Bantam Books. Goleman, D. (2006). Social Intelligence: Beyond IQ, beyond emotional intelligence. New York: Bantam Books. Matthews, J. (2012). Role of professional organizations in advocating for the nursing profession. OJIN: The Online Journal of Issues in Nursing, 17(1), doi: 10:3912/OJIN. Vol17No01Man03. Tomajan, K. (2012). Advocating for nurses and nursing. OJIN: The Online Journal of Issues in Nursing, 17(1), doi: 10:3912/ OJIN.Vol17No01Man04. Editor’s Note: During the New Hampshire legislative sessions, the NHNA lobbyist has monitored, provided oral and written testimony before committees on proposed legislation. The organization develops and disseminates an agenda that provides members a way to evaluate a proposed bill’s impact on nursing and health care for NH all citizens. NHNA collects evidence, disseminates pertinent material to legislators and colleagues in other professional organizations. NHNA continues to monitor issues between legislative sessions as well. The last issue of the Nursing News sent out a call to all nurses to consider the impact on nursing regarding the proposed community paramedic program. The NHNA Nurse Practice Act may be revised during the 2014 legislative session. For the most part the revisions will likely be housekeeping and or bringing the language up to date. NHNA will be at the table when changes are being proposed and voted upon, to advocate for you. Page 6 • New Hampshire Nursing News January, February, March 2014 NH Nurse Honored by Governor A very special recognition was bestowed on a nurse Wednesday, November 7, 2013, by New Hampshire Governor Maggie Hassan and the Executive Council. Epsom resident Rena Arsenault McDonald, RN (Ret.) received a Commendation, accepted on her behalf by her daughter Michele McDonald, for her years of service as a member of the U.S. Cadet Nurse Corps during World War II. Originally designated as the Victory Nurse Corps, the U.S. Cadet Nurse Corps was established with the passage of the Bolton Act, sponsored by Representative Frances Payne Bolton of Ohio and signed into law by President Franklin Delano Roosevelt on July 1, 1943. The act, also known as the Nurse Training Act, was legislated in response to the critical demand for professional nurses to fill stateside positions that had been vacated or remained vacant as scores of women entered World War II military service or other wartime roles. The Bolton Act appropriated substantial funding for recruitment, full tuition and books, uniforms, and stipends for women who joined the corps and agreed to serve in civilian or military nursing roles for the duration of the war following completion of an accelerated 30-month program. McDonald was one of 124,065 women across the U.S. who responded to the call and completed their nursing education through Cadet Nurse Corps programs between 1943 and 1948. Under her maiden name of Arsenault, McDonald was sworn into the corps as a student at the New England Hospital for Women and Children in Roxbury, Rena McDonald Massachusetts on September 8, 1943, via a televised broadcast featuring actress Helen Hayes. For McDonald, her acceptance into the corps was a dream come true and a way to serve her country during a time of urgent need. The tremendous wartime demand for women to fill nursing and Nursing schools interested in participating in the program were required to apply and demonstrate compliance with specific criteria regarding curriculum, faculty qualifications, and clinical experience and placement opportunities. Admission criteria for students included age between 17 and 35 years, and graduation from an accredited high school with acceptable grades, and documentation of good health. In addition to tuition, other expenses, and stipends, enrollees who agreed to serve in one of a number of stateside or military nursing roles for the duration of the war received special winter and spring uniforms that were prized as visible markers of patriotism and service (Willever, 1994). Senior cadets nearing program completion were assigned to the areas of greatest need. The vast majority – over 80% - of senior cadets were placed in civilian hospitals, with the remainder meeting their service commitment in other designated settings such as federal or military hospitals, the Indian Health Service, public health, or rural health settings (Rochester General Health System, 2013). McDonald’s service as a member of the corps included her work as a student and, following her graduation in 1946, as a professional nurse in hospital-based positions in Massachusetts. After her service in the corps ended, she worked intermittently in a variety of acute and longterm care positions in between the responsibilities of raising a family. Later in her career McDonald relocated to New Hampshire where she was licensed as an RN in 1981, practicing in long-term care and private duty until her retirement in 1990. Throughout her career, McDonald has maintained contact with former cadet nurses across the U.S. She has been a passionate advocate in ongoing efforts to gain recognition of former cadet nurses as U.S. veterans, a status that has yet to be accorded to this group of women who played such a critical role in the nation’s history. McDonald’s recent commendation represents a very meaningful acknowledgment of her wartime service and dedication. In addition to ensuring a steady supply of nurses, the Cadet Nurse Corps is credited with having a significant positive impact on the public image and accessibility of nursing as a profession, and for raising the bar for academic standards in nursing education programs. The corps also expanded opportunities for nursing faculty to teach content that had traditionally been limited to physician lecturers, introduced students to fields of specialty practice in areas such as public health and psychiatric nursing, and played a significant role in the integration of nursing education (Willever, 1994). 2013 marked the 70th anniversary of the establishment of the U.S. Cadet Nurse Corps. NHNA and the nurses of New Hampshire are proud to acknowledge the dedication of Rena McDonald and countless others who have left a lasting legacy of service to our country. Additional information about the corps, including historical literature and brochures, can be accessed at: www.uscadetnurse.org. McDonald award presented to daughter other essential roles had left the nursing workforce in U.S. hospitals largely depleted. At the height of corps activities, it is estimated that cadet students and nurses filled up to 80% of stateside hospital nursing positions (U.S. Cadet Nurse Corps, n. d.), playing an essential role in sustaining the U.S. hospital infrastructure during the peak years of the war and the immediate postwar period. During a recent interview, McDonald recalled, “As students, there were very few RNs around to teach us, so we were both students and nurses at the same time. It was hard work but we knew it was important work – we were serving our country by caring for the families of the servicemen overseas.” BEAUTIFUL SOUTHERN MAINE SEBAGO LAKES REGION Registered nurses needed for a traditional sleep-away camp for boys and girls ages seven to fifteen. Enjoy the summer working at Camp Nashoba North. • • • • Three registered nurses, MD on call Four or eight week sessions available Camper aged siblings welcome Modern, friendly lakeside environment www.campnashoba.com • nashobafun@gma i l.com Call 978-486-8236 for more information References Rochester General Health System. (2013). U.S. Cadet Nurse Corps. Retrieved from http://www.rochestergeneral.org/aboutus/rochester-general-hospital/about-us/rochester-medicalmuseum-and-archives/online-exhibits/united-states-cadetnurse-corps-1943-1948/ U.S. Cadet Nurse Corps. (n. d.). Welcome, U.S. cadet nurses, families, and friends! Retrieved from www.uscadetnurse.org Willever, H. (1994). The Cadet Nurse Corps in historical perspective. Washington, D. C.: American Nurses’ Association. Additional information about the corps, including historical literature and brochures, can be accessed at: www. uscadetnurse.org. Camp Half Moon in the Berkshires—Camp Nurse positions available. RN, LPN. Beautiful lakefront setting with heated pool. Salary, room, board and travel—families welcome. Partial summer available. Season dates: June 18th-Aug. 17th. Must enjoy working with children in a camp setting. Day Camp & Sleepover Camp, coed, ages 3 to 16. Write to P.O. Box 188 Gt. Barrington, MA 01230 888-528-0940 www.camphalfmoon.com email: [email protected] In My Opinion Slavery was Abolished Sue Fetzer, NH Nursing News Editor In a few months, we will be celebrating the 150 anniversary of President’s Abraham Lincoln’s assassination (April 15, 1865). Other than having his picture on the five dollar bill, and the penny, most American remember Lincoln’s 272 word, 3 minute Gettysburg address delivered after one of the bloodiest battles of the civil war. Yet, one of Lincoln’s greatest contribution is the fight for the abolition of slavery. “[The] institution of slavery is founded on both injustice and bad policy” (Lincoln, March 3, 1837). Injustice refers to misuse, abuse, neglect, or malfeasance that is uncorrected or else sanctioned by others. Fast forward 150 years, and you are likely questioning how Lincoln is relevant to nursing. A friend recently had to hospitalize her elder parent. From the hospital she went to a long term care facility for comfort measures and comfort care. She visited her mother daily, sometimes twice, and as only a nurse can do, observed the environment of long term care. After several days, she noticed that, regardless of the time she visited, the same CNAs and LPNs were working. She inquired as to their shift schedule. The response of the staff was the topic of our discussion. The staff reported that they worked their scheduled 16 hour shifts, comprising the typical day and evening hours, 7 AM to 11 PM. A night staff relieved them. Additionally, they worked 3 of these shifts in a week, a total of 48 hours, with no overtime pay. Yes, they were discouraged; discouraged enough to contact the Board of Nursing. But the Board of Nursing has no oversight over nurses working conditions unless those conditions create an impaired nurse. The appropriate agency is the Department of Labor, who has the power to investigate working conditions and abuses. While I am concerned for these caregivers, I am more concerned for their patients. Evidence clearly indicates that burnout and job satisfaction as well as intent to leave are nearly two times as common among nursing who work more than 13 hours per shift. Most importantly, among acute care nurses, the number of adverse events increases dramatically after 13 hours. Most long term care facilities do not have the systems in place to reduce errors such as bar coding and medication scanning. With the number of medications required by elders, an average of 6 per patient, I wonder how many medication errors are made on a 16 hour shift. After our discussion on quality and patient safety, I asked my friend if she ever saw an RN. She had not, not that she remembered or could identify. Where was the professional nurse? Where was her voice? Where was her advocacy? Many long term care units report staff turnover nearly double that of acute care facilities. Turnover has many components but job satisfaction is a strong predictor. We will never stop the long term care staff hemorrhage until we promote a safe working environment. Lincoln knew that he would never stop slavery without a taking a stand as president, his Emancipation Proclamation was a turning point of the war. A scheduled 16 hour shift is an injustice to caregivers and long term care residents. In one sense, it is modern day slavery. What is the profession going to do about it? What would you do? Providing legal direction – Getting results Tarbell & Brodich Professional Association is a full-service law firm representing our clients in diverse matters. • Nursing License Revocation/Suspension Defense • BON Disciplinary Matter • Nurse Medical Malpractice Defense 45 Centre St., Concord NH • 603-226-3900 January, February, March 2014 New Hampshire Nursing News • Page 7 ED Violence Poster Exemplifies Mentoring Holly Clayton, RN, MSN and Ann Lak, RN, MSN There are many ways for nurses to mentor each other. The NHNA online mentoring program has been publicized in this newsletter for the past year and you will see another article on the initiative in this issue. We can mentor other nurses in our professional association, such as the NHNA, while serving on committees; in our workplace, and at larger venues. For example, when you attend a professional conference, there may be an opportunity to view Professional Posters. Professional posters, submitted in response to a “Call for Abstracts” several months before a conference occurs, can serve as a way to disseminate information from groups or organizations on best practice strategies, current trends, hospital and healthcare initiatives, evidence-based practice and research. How does a poster presentation fit into mentoring? A poster can mentor us by outlining the processes an institution used to improve care. We can learn of nursing leadership and nurse champion roles within a larger interdisciplinary hospital committee in identifying the need for change, implementing change and evaluating change. This article looks at a poster presented at the Emergency Nurses Association conference in San Diego, CA and the New Hampshire ENA in April 2013. The poster was entitled “Leaders Care: Mitigation of Violence in the Emergency Department.” The author was Ann Lak RN, MSN, former Director of Emergency Services at Wentworth Douglass Hospital in New Hampshire at the time the study was done. The Emergency Department in their ED has 29 beds and two triage rooms. Ann currently serves as Adjunct Faculty at MCPHS University, Manchester, NH. The topic of the poster was violence in the Emergency Room and strategies to mitigate it. The author noted that Emergency Departments have been increasingly dangerous places for clinical staff in recent years. A review of the literature was done. Some of the findings were as follows: in a study by the Emergency Nurses Association members, 25% of registered nurse respondents experienced physical violence more than 20 times in the three previous years (Gacki-Smith, Juarez, Boyett, Homeyer, Robinson, and MacLean, 2009). Hospital staff may be fearful of reporting violent incidents for many reasons including performance critique from their managers (Occupational Safety & Health Administration, 2004). The Joint Commission identified that a causal factor in 62% of hospital violence events is leadershiprelated, specific to policy development and implementation (TJC, 2010). Another study revealed limited training of hospital security officers, numbers of police officers providing security and carrying weapons (Kowalenko, Walters, Khare, & Compton, 2005). The poster stated the objective of the study was to identify employees’ perceptions regarding environmental security, and outlined steps for change. The findings of the study would guide the development of interventions to increase staff confidence of their security. So, how was the need for change identified? The hospital created a pre- and post-intervention survey, using Survey Monkey. In November 2009, nurses, security staff and patient registration staff were surveyed preimplementation, using this tool, on their perceptions of their safety. Eleven key questions were identified. Initial findings were as follows: staff indicated they had confidence in their ability to deal with patients at risk, in their training and resources. However, the survey clearly identified that the institution needed to structure more effective procedures to maximize security, perceive employee security as a high priority, and create opportunities for effective resolution of issues. Staff desired more effective role fulfillment in the areas of behavioral health procedures, de-escalation skills and patient watch criteria. In response to the identified concerns, an Interdisciplinary Committee was established, which helped gain leadership commitment to change. Membership of this committee included the Vice President for Human Resources (HR) and other HR staff, a senior nursing director, the ED medical director, and managers and staff from Security, Patient Registration, and the ED. The goals of the committee were established to identify security concerns and create strategies to mitigate violence. Through the interdisciplinary committee, staff champions were identified. Staff champions would provide an ideal voice to communicate with colleagues. The champions spoke at staff meetings, where they promoted the security changes, presented information to their peers, and fielded questions or concerns. Importantly, they encouraged colleagues to report security incidents and to expect a response. This strategy helped to engage staff support. Many steps took place in the overall initiative. Initially, low lying problems that could easily be resolved were identified and resolved initially. One example was redirecting police departments who interfaced with the ED to bring patients under arrest through the ambulance bay rather than the lobby area. Another was conducting internal and external environmental assessments, led by an external security consultant. Situation debriefings were established, which later included security tapes. This enabled the team to witness situations first-hand, identify strengths and weakness, and provide staff education and remediation. The most significant accomplishment of this workgroup was the development of a comprehensive Security Excellence Plan by the Security Director. This effort took a significant amount of time to accomplish, and required administrative backing and support. A key leader, the security supervisor, and key stakeholders were identified to support for the needed changes. The implementation was a significant undertaking for the security department with substantial restructuring of processes and policies. The entire process took 17 months to fully implement. The Security Excellence Plan included updating the security officer’s and supervisor’s roles; changing security officer‘s uniforms; certifying security, providing personal protection equipment, establishing security environmental controls and camera systems, adding security staff and conducting reviews of incidents. Policies were aligned with the new security team. The team worked more closely on situation debriefings and interventions. To facilitate change, timely communication of security changes to all staff was reinforced multiple times. To evaluate the results of this initiative, the 2009 Monkey Survey was repeated in March, 2011. The goal was to determine if the project had influenced initial staff perceptions of their security and safety. Significant outcomes included improved staff perception of the presence of consistent patient watch processes, increased staff member’s confidence in the hospital’s prioritization of employee security and increased perception that effective processes were in place to manage security. The author noted staff indicated they felt more comfortable bringing issues forward and receiving feedback regarding the action plan. The post-implementation survey conducted in March, 2013 served to guide future plans. Considerations included additional security environment enhancements, development of a handoff communication tool for staff and security, remediation of staff with trended performance as to escalating patients, and involvement of staff in state legislative activities to promote regulations. In conclusion, NHNA nurses are committed to the mentoring process. We can mentor each other in many different ways. The discussion of this valuable poster created by an NHNA member, demonstrates how a poster can mentor us in the steps of change to improve care. Additionally, if we look at the nurse’s role in the change outlined in this poster project, we can identify nurse leaders and nurse champions serving as “mentors.” These mentors worked together within the context of a larger interdisciplinary group to improve processes in patient care. Note: The 2011 “ENA Workplace Violence Management Toolkit,” unavailable to the author during the project, is highly recommended as a guide for your hospital. It is posted on the Emergency Nurses Association website, www.ena.org along with many other resources. References 1. Gacki-Smith, J., Juarez, A., Boyett, L., Homeyer, C., Robinson, L., & MacLean, S. (2009). Violence against nurses working in US emergency departments. Journal Of Nursing Administration, 39(7-8), 340-349. 2. US Department of Labor, Occupational Safety and Health Administration. Guidelines for preventing workplace violence for healthcare & social service workers. 2004. 3. The Joint Commission. Sentinel Event Alert, Issue 45: Preventing violence in the health care setting. June 3, 2010. 4. Kowalenko T., Walters B.L., Khare R.K., Compton S. (2005). Workplace violence: a survey of emergency physicians in the state of Michigan. Annuals of Emergency Medicine, 46(2): 142-147. 5. Emergency Nurses Association. (2011). ENA Workplace Management Toolkit. Retrieved from http://ena.org/IENR/ Pages/WorkplaceViolence.aspx. 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CE’s CE’s in in nursing, nursing, social social work, work, and and chaplaincy chaplaincy spcare.org 1-866-511-CARE spcare.org|| [email protected] ||1-866-511-CARE Page 8 • New Hampshire Nursing News January, February, March 2014 Nursing Work + Humor =s Happiness Diane Sears, RN, MS, ONC Reprinted from the Oklahoma Nurse, September 2013 These 15 tips adapted from Diane Lang, psychotherapist, author and positive living speaker, if followed, allegedly make for happier workers. Show your appreciation when they are working particularly hard. Dedicate a week honoring nurses who have ever: “cleared out an entire Pizza Hut just by talking shop with your coworkers…complimented a stranger on their lovely veins (or merely ogled from afar!)… proven your ability of identifying C-diff at a distance, using only your nose…defined ‘medication error’ as “I should have taken the Ativan myself! had your scrubs seized by the CDC as the most terrifying thing they’ve ever seen, this week is for you!” (K. Buxman RN) Show nurses you care by paying attention to their daily work and achievements. Inoculatte: To take coffee intravenously when you are running late. Osteopornosis: A degenerate disease. Dopeler Effect: The tendency of bad ideas to seem smarter when they come at you rapidly. Sarchasm: The gulf between the author of sarcastic wit and the person who doesn’t get it. (The Washington Post) Appreciate nurses by recognizing their accomplishments with praise and appreciation. If Florence Nightingale could make it through the entire Crimean War, you can make it through this shift. Know your coworkers by name. RN#1: “If we’re going to be giving patients’ code names and code words because of HIPPA, then we should be able to have code names also. For instance, I can be Moonlight Flower and you guys can be Grunting Bear and Squawking Crow. Or I could give you even better names. RN #2: I’m going to change your name to an uncomplimentary gesture.” (Nurstoons, Carl Elbing, 2003) Be involved – say hello, ask about weekends, families, etc. One day my mother was out, and my dad was in charge of me. I was maybe 2 years old. Someone had given me a little ‘tea set’ as a gift, and it was one of my favorite toys. Daddy was in the living room engrossed in the evening news when I brought him a little cup of ‘tea’, which was just water. After several cups of tea and lots of praise for such yummy tea, my mom came home. My dad made her wait in the living room to watch me bring him a cup of tea, because it was ‘just the cutest thing!’ Mom waited, and sure enough, here I came down the hall with a cup of tea for Daddy; and she watched him drink it up. Then she said, (as only a mother would know), Did it ever occur to you that the only place she can reach to get water, is the toilet? (Email 2012) The more fun and social your workplace is, the happier you will be. “People who laugh together stay together. People who don’t laugh together get mad and form political parties. You don’t laugh with people you don’t like. You don’t eat with them either.” “Laughter untangles you from the ranks of the terminally tight and rigidly right. It’s good for tissue turgor. Consider it a free facelift. Call it Bozo botox.” (Ivy Push RN) Don’t micromanage. Manager: We need to use research to guide patient care. Nurse: I do!! Today I performed inductive qualitative research on pain management using a convenience sample of available RNs in ICU. Manager: In other words, you asked Donna what to do… Nurse: “Exactly.” Manager: “That’s NOT research.” (Nurstoons, Carl Elbing, 2007) Free time can be even more important that money or raises. Nurse: “Hello…I’m not going to be able to come to work today…my…uhh…leg fell off…uhh…but it should be reattached in time for work tomorrow. I always feel obligated to make up a physical ailment when I call in for a mental health day.” (Nurstoons, Carl Elbing, 2007) Nurses are happier when their basic needs are met, so support health and wellness initiatives at work. When nurses are falling asleep on their 12-hour shifts, while sitting in an upright position, it’s time to institute PPN, power productivity nap rooms. “I’ve accidentally swallowed some Scrabble tiles. My next poop could spell disaster.” (Email 2013) A healthy environment includes good lighting, plenty of natural sunlight, plants, plenty of fresh water, etc. Sign for posting when something is broke: ”DANGER, Do not touch. Not only will this kill you it will hurt the whole time you are dying.” (Email 2013) Allow short breaks where they can get up, stretch and take a break from the computer so they can refresh. Practice up on how to walk like a zombie. Dial 911 and tell them you’re returning their call. Make up a language and ask people for directions. When someone says “have a nice day,” tell them you have other plans. (Author Unknown) Encourage vacations. Workers will return happier, refreshed and motivated. Job posting: Licensed Vacational Nurse. Don’t tell your family you have a vacation day and then do absolutely nothing. Have weekly meetings to discuss good news. We’d been called in for an emergency bowel obstruction. Our scrub nurse had some bad gas – don’t ever trust the cafeteria’s tacos! In the middle of the procedure, the surgeon starts freaking out. “I nicked the bowel! Don’t you smell that?” He ran the bowel over and over before he was finally satisfied that it was intact, and he closed. Afterward, when I talked to the scrub nurse about it, she said, “What was I going to do – tell him I farted?!” (Karyn Buxman RN) You can never say “thank you” too often. “Friendship is born at that moment when one person says to another: “What! You too? I thought I was the only one.” (C.S.Lewis) “Courage doesn’t always roar. Sometimes courage is the little voice at the end of the day that says I’ll try again tomorrow.” (Mary Anne Radmacher) Praise workers. “Promise me you’ll always remember: You’re braver than you believe, and stronger than you seem, and smarter than you think.” (A.A. Milne) Take time to laugh for it is the key to happiness. Classification: Program Planning and Review Specialist (12476) Title: Medicaid Quality Program Review Specialist Classification: Program Planning and Review Specialist (30887) Title: Medicaid Quality Program Review Specialist The Medicaid Quality Program Review Specialist will perform quality assurance and improvement activities of the NH Medicaid Quality Program as it is established regionally and statewide. The Specialist will coordinate the activities of related contracts of the Medicaid Quality Program. They will act as a liaison between projects, DHHS departments and CMS. The Specialist will interpret analyses to promote improvements and achieve goals within the program (e.g. monitoring of specific NH quality outcome measures) while focusing on clinical quality and operational performance. Findings will be prepared in report format for OMBP, and other partners, and will be formally presented upon request. The Medicaid Quality Program Review Specialist Manager will oversee the population-based programs within the NH Medicaid program quality assurance and improvement unit. This position will manage the quality improvement initiatives for the Center for Medicare and Medicaid (CMS) Adult Medicaid Quality Grant (AMQ). and any other population based quality programs to ensure they are on track with objectives. The position will be responsible for having a thorough understanding of the Medicaid Program’s policies (e.g. eligibility, health care benefits, claims processing, etc.), understanding applicable laws and policies in order to develop standards, procedures and program design so that goals and objectives align with legislative and federal intent. They will assist in development of the NH Medicaid Quality Assurance and Improvement program and will monitor program outcome measures through data analysis and reporting (specifically with selected AMQ measures). Primary Responsibilities include: • Managing program contracts. • Coordinating, consulting and facilitating Quality Program activities, as well as developing standards and procedures. • Working with NH DHHS data systems, tools, templates, etc. to monitor, assess and refine program policies and procedures to support quality improvement efforts of the NH Medicaid Program. • Generating reports from analyses to present to key stakeholders. • Applying problem-solving (both qualitative and quantitative skills) to complex quality related data analysis problems. • Successfully influencing and facilitating improvement initiatives. • Providing operational assistance for the Medicaid Chief Medical Officer as needed. Primary Responsibilities include: • Supervising, developing and directing data analysis efforts. • Interpreting complex analyses to guide program objectives and design and seek areas of improvement. • Evaluating program narratives, federal grant applications and federal reports. • Coordinating, consulting and supporting the External Quality Review Organization Contract. • Working with NH DHHS data systems, tools, templates, etc. to monitor, assess and refine program policies and procedures to support quality improvement efforts of the NH Medicaid Program. • Generating reports from analyses to present to key stakeholders. • Applying problem-solving (both qualitative and quantitative skills) to complex quality related data analysis problems. • Successfully influencing and facilitating improvement initiatives. • Maintaining communication with key stakeholders (nationally and state-wide). • Providing operational assistance for the Medicaid Chief Medical Officer as needed. Basic Qualifications: • Master’s degree from a recognized college or university with a major study in government, planning, social work, psychology, education, or a human services field. • Five years of experience in a government or private agency concerned with human services activities, two years of which must have been in a supervisory capacity. • Valid New Hampshire RN license. • Must have valid driver’s license and/or access to transportation for statewide travel. To review the complete job description and apply online, go to: http://tinyurl.com/NHDHHSAMQ, click on “All Open Positions” and enter Job ID 232 and/or 233. If you have questions related to this job posting please contact Kelly Cote at [email protected] or 603-271-9422. January, February, March 2014 New Hampshire Nursing News • Page 9 Their Stories Are Our Stories. Achieve better outcomes for your patients and career by joining the HealthSouth Rehabilitation Hospital of Concord, where we combine superior resources and support to impact your career growth, and the lives of those we serve. We are a 50bed facility specializing in comprehensive inpatient and outpatient rehabilitation. Due to our continued growth, we are always on the lookout for exceptional individuals to join our nursing team. If you are just starting out, or are a current nurse interested in a career in rehab, we have opportunities for you. At the HealthSouth Rehabilitation Hospital of Concord, we achieve better outcomes by providing our employees with what they need to grow and advance in their profession. Learn more about the difference you can make in your profession as a member of our collaborative team. BETTER OUTCOMES AT WORK TM www.healthsouthconcord.com Page 10 • New Hampshire Nursing News January, February, March 2014 NHNA 2013 Awards Banquet Rivier University table Many Roles, One Profession was the theme of the NHNA 2013 Awards Banquet on October 16th at the Holiday Inn in Concord, NH following the association’s annual business meeting. The title was chosen to recognize and celebrate the nursing profession across all practice specialties and work settings – and the awards conveyed during the evening were representative of diverse roles. The event was attended by over 120 nurses plus some family and friends of award winners. Dinner began after a social hour and opportunity to view poster presentations contributed by several hospitals and nursing schools. The audience was then treated to the wit and wisdom of special guest speaker Barbara Blakeney, MS, RN, FNAP – Innovations Specialist with the Institute for Patient Care at Mass. General Hospital and former President of ANA. Ms. Blakeney expounded on the evening theme, Barbara Blakeney discussing how the wide diversity of nursing roles – and talent for innovation - provide great strength for the future of the profession as knowledge, skills and medical technologies continue to evolve. NHNA President Judith Joy, PhD, RN then presented the following awards – also recognizing other nominees who were in attendance, and thanking those who took the time to submit nomination letters to honor and recognize exemplary nurses. Nominations had been reviewed by members of the NHNA Commission on Nursing Practice – and objectively scored based on published criteria for each category. • The award for Professional Advancement – for a registered nurse who has made a significant contribution towards developing or advancing the professional practice - or the art and science of nursing – was given to Kathleen Perrin. PhD, RN, CCRN from St. Anselm College for her exemplary Kathleen Perrin career in nursing education and Judith Joy and research. Dr. Perrin’s nomination packet included numerous letters of support from colleagues as well as current and former students as to her positive and lasting impact. • Lisah K. Carpenter Esq., RN-Retired, Risk Management Specialist for Concord Hospital, was named this year’s Champion of Nursing. This award is given to an institution or individual who has demonstrated significant support to either individual nurses or the nursing profession. Lisah has for many years combined her Judith Joy and legal and political acumen Lisah Carpenter plus nursing knowledge to be an invaluable advocate and advisor on legislative issues which impact nursing and healthcare. • The 2013 Leadership Award winner was Colette Tilton, RN, MSN, FNP, NEA-BC – and Chief Nursing Officer of Southern NH Medical Center. This recognition is conveyed to the New Hampshire Nurse Leader who positively impacts her/ his healthcare organization by converting the challenges encountered in the workplace Judith Joy and into great opportunities. Colette Tilton Ms. Tilton was selected for demonstrating transformational leadership through her communication skills, knowledge, professionalism, and strong business skills over her two decades as a CNO – achieving Magnet designation and recertification. • Direct Care Nurse of the Year is granted to an RN who is recognized by peers as exemplifying strength and passion in clinical practice using best practice standards, patient advocacy and community involvement. NHNA was pleased to award that title for 2013 to Christine Wyrsch, MEd, BSN, RN-C from the Center for Pain Management Christine Wyrsch at Wentworth Douglass Hospital. A long list of work accomplishments was shared – along with testimony of her impact as an inspiring role model and “The kind of nurse others would like to be.” • Then came the special, discretionary President’s Award – granted this year to Margaret Franckhauser, RN, MS, MPH, APRN and CEO of the Central NH VNA and Hospice for her significant impact on nursing in New Hampshire and at the national level. Ms. Franckhauser is a sought after presenter and advisor on a wide range of nursing issues. Wentworth & SNHMC guests St. Anselm and other faculty friends Judith Joy and Margaret Franckhauser • The only award not pre-selected before the event was favorite poster presentation - as judged and voted upon by attendees. Top honors went to WentworthDouglass Hospital. Grace St. Pierre, NHNA Board As President Joy was ready to leave the podium – she Best Poster - WDH herself was presented with a plaque recognizing her leadership of NHNA this year. NHNA extends its sincere thanks to event sponsors Arthur L. Davis Publishing Agency, Astra Zeneca, Dartmouth Hitchcock Medical Center, Sanofi Pasteur, and Southern NH Medical Center. Also to raffle prize donors: Catholic Medical Center and Huggins Hospital. Franckhauser-Lafavre-Blackmer-Carpenter January, February, March 2014 New Hampshire Nursing News • Page 11 NHNA 2013 Awards Banquet Wyrsch family UNH table Enjoying dinner... M. Walker; M. Franckhauser; C. Gray Volunteers table VIP table Wentworth Douglass guests Between courses.... Cheshire and Huggins guests New London Hospital - Table 1 New London Hospital - Table 2 Elliot table Page 12 • New Hampshire Nursing News January, February, March 2014 Addressing Substance Misuse in New Hampshire – Resources for Nurses Rekha Sreedhara, MPH NH Center for Excellence Community Health Institute/JSI New Hampshire faces a complex challenge in addressing the public health issue of substance abuse and its broad health, social, and economic effects. A publication of the New Hampshire Governor’s Commission on Alcohol and Drug Abuse Prevention, Intervention, and Treatment focuses on reducing the number of New Hampshire residents misusing alcohol and other drugs and to increase the number of individuals with substance use disorders receiving treatment and recovery support services. The Collective Action Collective Impact: New Hampshire’s Strategy for Reducing Alcohol and Other Drug Misuse and Promoting Recovery is available at (http://www.dhhs. nh.gov/dcbcs/bdas/documents/collectiveaction.PDF) and serves as the state’s five-year strategic plan to reduce substance abuse. Nurses are uniquely positioned to influence and impact outcomes related to the two goals. Specifically, New Hampshire nurses have been instrumental in passing legislation to implement a Prescription Drug Monitoring Program. During the 2013 legislative session the New Hampshire Nurses’ Association (NHNA) represented nursing on the Governor’s Commission and the Prescription Drug Task Force. One strategy encouraged within the state plan is the adoption of the evidence-based practice Screening, Brief Intervention, and Referral to Treatment (SBIRT) program. The program, federally endorsed, encourages health and medical settings to prevent and intervene early in substance abuse problems, to promote low-risk alcohol use with adults, and to increase access to treatment and recovery supports. A four-hour, self-paced online training, Substance Use SBIRTmentor (http://www.cmecorner. com/program_link.asp?audience=&ProductID=1044) is available for those interested in enhancing SBIRT knowledge and competency. The Board of Nursing has Register today to begin your search for the perfect Nursing Job! Search job listings across the United States! A pArt-time cAreer thAt reminds you why you becAme A heAlth professionAl. Serving part-time in the Air National Guard, you’ll have the opportunity to help others. You’ll receive comprehensive benefits, a flexible work schedule and experience the satisfaction that comes from serving your community and country. Talk to a recruiter. Registration is FREE and your information is not sold or shared! WWW.NURSINGALD.COM recognized the tutorial for three hours of relicensure education. Based on recommendations derived from the state plan, a series of issue briefs will be released over the coming year. Its first two issues, on young adult substance abuse and prescription drug abuse, are available now at http:// www.nhcenterforexcellence.org/resources/news. These briefs provide statistics and information on resources available to health clinics, colleges, businesses, and others that interact with different populations who may be affected by substance abuse. Future briefs and other resources can be found on the NH Center for Excellence website at www.nhcenterforexcellence.org. The New Hampshire Center for Excellence, a project of the Community Health Institute provides technical assistance, disseminates data and information, and promotes knowledge transfer to support the effectiveness of communities, practitioners, policymakers, and other stakeholders working to reduce alcohol and other drug misuse and related consequences in New Hampshire. Lead Instructor for the Practical Nursing Program Description: acts as a liaison and vital resource regarding subject matter and program delivery between the departmental faculty and the Program Director. The Lead Instructor’s responsibilities are instructional, administrative and supervisory as determined by the needs of the department and established by and in coordination with the Program Director. Requirements: Master’s degree in nursing; minimum of 3 years of nursing experience; hold a current and unencumbered New Hampshire registered nurse license number or multi-state license number issued by a compact state Clinical Adjunct Practical Nursing Instructor Join our Practical Nursing Educator Team. Under the leadership of the Program Director, you will provide clinical supervision in a Long Term Care, Rehabilitation or Medical Surgical environment. Clinical experiences are scheduled for Thursdays and Fridays or Saturday and Sundays. Call us today for an interview. Requirements: Minimum of a Bachelor of Science Degree in Nursing with 3 years of relevant clinical and/or teaching experience, hold a current an unencumbered New Hampshire registered nurse license number or multi-state license number issued by a compact state Contact: Michele Gore, MSN at 603.622.8400 or email [email protected] Talk to a recruiter today to learn more. salternursing.com The region’s leader in nursing education RN to BSN Program at Saint Anselm College www.anselm.edu/bsn-today Advance with Excellence in New Hampshire’s Top Nursing Program. Undergraduate and Graduate Programs to Advance Your Career Complete your bachelor’s degree with our Online RN-BSN program. Advance your career with one of our four master’s degree programs including our new online M.S. in Nursing Leadership Reasons to advance your nursing career at Rivier University: • Strong educational partnerships with many of the region’s top hospitals in New Hampshire and Massachusetts • Clinical and practicum courses capped at eight students per section • Online nursing classes and nearly all classroom sections capped at 22 • All programs are accredited by the Accreditation Commission for Education in Nursing (ACEN-formerly NLNAC) • Programs are designed to accommodate your busy nursing schedule 420 S. Main Street, Nashua, N.H. • www.rivier.edu/nursing • 1-800-447-4843 • [email protected] •Online hybrid program •Rolling admission •Accelerated •Flexible (603) 641-7334 [email protected] January, February, March 2014 New Hampshire Nursing News • Page 13 ANA Health Risk Appraisal Take Health Risk Appraisal to Evaluate Your Health, Wellness, Safety ANA HealthyNurse™ Program Positions RNs as Role Models You are always encouraging your patients to adopt healthy lifestyle behaviors, reduce their stress and improve their wellness. But how much attention do you place on your own health and wellness? If you consistently felt your best, how might that affect the quality of care you provide and outcomes for your patients? Now you can compare your health, safety and wellness to the overall U.S. population and other nurses within demographic categories, including nursing specialty, by taking ANA’s new HealthyNurseTM Health Risk Appraisal. This HIPAA-compliant online survey, which takes about 20 minutes to complete, also allows you to assess your workplace risks such as patient-lifting injuries, workplace violence, and sharp device hazards. The appraisal is a component of ANA’s HealthyNurseTM program, which encourages nurses to focus on self-care so they can be at their healthiest – physically, mentally, emotionally, and spiritually – to provide the highest quality of care and serve as role models, advocates, and educators for their patients. “When we model the healthiest behaviors ourselves, it becomes easier to help our patients to do the best things for their health,” said ANA President Karen A. Daley, PhD, RN, FAAN. “This appraisal will help each nurse to optimize their health and serve as an online check-up on the health risks they face in their personal and work lives.” A partnership between ANA and Pfizer Inc, the datagathering tool is combined with an interactive “Web Wellness Portal,” a website for you to obtain information and educational resources based on your individual results and interests. The appraisal will become a continually accumulating database that will enhance the nursing profession’s ability to track trends and set policy and advocacy priorities and strategies. All RNs and RN nursing students are encouraged to take the appraisal for free and access the Web Wellness Portal at: www.ANAhra.org. Ask Flo... Ask Flo is designed to answer questions about practice, education, administration or employment. Send your questions to Ask Flo c/o NHNA Nursing News. All questions will be printed anonymously. provided to the Board was false, coupled with intent to harm a reputation. Good luck, Flo Dear Flo, In an effort to improve hand washing compliance, my organization has recently begun using “undercover” observers who watch providers and caregivers as they enter the room and leave the patients room. Our nurse manager then reports to us if we are meeting the standards. But many times I will answer a call bell and simply stick my head in the patient’s room to ask what they need. Do I still have to wash my hands when I enter and exit? Signed, Chapped Hands Dear Flo, The long term care facility that I work at does a morning medication pass at 9 AM. Many of our patient’s are on diuretics such as Lasix. In my previous position we always gave these drugs before breakfast. Does it matter when they are taken? Sincerely, Med-Nurse Dear Chapped, I have always advocated cleanliness and hand washing is a key safety action nurses and providers can do to improve patient outcomes. However, if you are not touching the patient or any of the furniture or equipment in the patient’s room, there is not a handwashing requirement. In fact, some facilities call this the 3 foot or red line rule. Standing at least 3 feet away from the patient to communicate does not meet the handwashing requirement. One hospital even places a piece of red tape inside the door of the patient room indicating a safe non-handwashing required distance. Speak to your infection prevention specialist about the policy at your institution. Flo Dear Flo, I practice in an office environment with 5 providers and 3 other nurses. Lately, I suspected one of the nurses was impaired by drugs or alcohol at work. I am the newest member of the staff and she is my senior. I approached the office manager, who is not a nurse, and she has not done anything. I am afraid to contact the Board of Nursing because the nurse could get me fired, or worse, sue me. I am looking for a new job, but not sure what I should do. Can you help? Signed, Silent and scared Dear Silent, Clearly, you are in a difficult situation. However, the Nurse Practice Act requires you to report impaired behavior of another professional. You were correct in informing the Office Manager, and when you did not get any satisfaction, you should report your suspicions to the Office Manager’s superior. Anyone, another provider, patient or family member, can report inappropriate professional behavior to the Board of Nursing for an investigation. Nurses are obligated to report. You should not be afraid of a lawsuit; the law clearly states that you have immunity from civil liability for defamation, providing you have not acted with malice. Malice means actual knowledge that the information Dear Med-Nurse, You are correct to question your facility’s procedure. Diuretics such as Lasix should be given on an empty stomach in order to be absorbed completely. Research indicates that giving these drugs after breakfast can result in 40% less effectiveness. In some facilities, diuretics are given by the night shift prior to 7AM. Flo CONTINUING NURSING EDUCATION 100 Saint Anselm Drive Manchester, NH 03102 (603) 641-7086 www.anselm.edu/cne Committed to Promoting Excellence in the Practice of Nursing NEW! Online programs now available. Visit our website for an updated list of programs or call for a brochure UNIVERSITY of NEW HAMPSHIRE DEPARTMENT of NURSING “Preparing skilled, knowledgeable, reflective leaders in health care.” Doctor of Nursing Practice (DNP) Program • Are you a busy ARNP? CRNA? Midwife? CNL? Nurse Executive? • Have you thought about a doctoral degree? • Have you heard about the DNP? The purpose of Doctor of Nursing Practice education is to prepare clinically focused advanced practice nurses with the competencies needed for increasingly complex practice and leadership roles. DNP prepared nurses address challenges in the current health care system as experts in clinical scholarship and practice improvement. To learn more about excellence in nursing as a Doctor of Nursing Practice through UNH contact Dr Donna Pelletier at 603-862-2271 or visit http://chhs.unh.edu/doctor-nursing-practice-dnp Director of Nursing – Clough Center New London Hospital is located in the beautiful Lake Sunapee Region and serves an area of 32,000 residents who depend on the quality care and excellent staff of the hospital for preventive and acute care. By joining New London Hospital, you will become part of a team that values patient and family focused care and provides staff with a caring, supportive environment. In this role the chosen candidate will plan, direct, and manage the operational activities of the Clough Center, while ensuring that quality and compliance standards are met. You will ensure the leadership and management of all staff and identify and implement performance measures for the department, to help achieve the operational goals of the organization. Qualified applicants will possess strong written and verbal communications skills. Applicants must have 2 years of previous management/supervisory experience and 3-5 years of relevant clinical experience to be considered. Applicants must have previous longterm care experience. The chosen candidate will be a graduate of an accredited professional school and a bachelor’s degree or enrolled in a program within one year of employment or equivalent in education and experience is required. www.newlondonhospital.org 273 County Road | New London, NH 03257 603-526-5095 An Equal Opportunity Employer Page 14 • New Hampshire Nursing News January, February, March 2014 On the Bookshelf Commission Appointments Reviewed by Alex Armitage, MS, CNL, APRN-BC, FNP Alexandra Armitage is a Nurse Practitioner and a certified Clinical Nurse Leader, specializing in neurology and neurosurgery; bringing evidence-based practice to the bedside to improve patient care, patient outcomes and institutional viability. NHNA Appoints RN Members to State Commissions Fast Facts About EKGs for Nurses: The Rules of Identifying EKGs in a Nutshell NHNA was pleased this year to be invited to name representatives to three new or expanding state commissions / councils. It is important that nursing interests and viewpoints be represented in discussions and decisions which impact either healthcare in general or the profession specifically. NHNA will now be “at the table” for NH nurses in the following arenas: Michele Angell Landrum Springer Publishing Company (August 2013) Paperback, 138 pages This is a fabulous little book for nurses outlining the most salient points of reading EKGs in a clear and concise format. Starting with a quick revision of basic cardiac anatomy and electrical conduction, the book quickly moves into learning to recognize common cardiac rhythms and those rhythms that you want to be sure never to miss. Michele Landrum manages, very successfully, to focus the reader at the crux of the subject: What am I looking at and what does this mean?. I liked this book as it is written clearly with enough of a personal feel to make it an interesting study. Chapter 1 opens with “Every nurse knows the heart” And so we should, both literally and figuratively. Part 1 Understanding the Basics is a quick review of basics and ends with sample rate calculation questions. In Part 2 common cardiac rhythms are discussed with example rhythm strips for visualization. There are rhythm strips and practice scenarios at the end of this second section. The pocket size means that Fast Facts About EKGs for Nurses is convenient to carry around as a reference book while on the floor or at the bedside. Fast Facts About EKGs for Nurses is the latest in Springer Publishing’s Fast Facts for Nurses series. This little book packs a powerful punch. • The passage of SB 17 established a state Commission to “study palliative care and associated quality of life initiatives” for which we were asked to identify and appoint an RN with hospice and palliative care experience. Mary Scott, APRN, AOCN of Colby-Sawyer College was selected. • The passage of HB 232 added 6 members to the Governor’s Commission on Alcohol and Drug Abuse Prevention, Intervention, and Treatment - with one new seat designated for an RN. The chosen candidate was Donna Roe, DNP, FNPBC,CEN of St. Joseph Hospital. • The NH Council on Autism Spectrum Disorders now includes a provision for an RN member appointed by NHNA through a new amendment to RSA, 171-A:32, I(v), Pamela DiNapoli, PhD, RN of UNH has been appointed as our designee. Congratulations to these nurses and our thanks to all those who answered the call to apply for consideration. NHNA Meets Capitol Hill Barbarajo Bockenhauer, MSN, ARNP, PMHCNS-BC In September, Judy Joy and I were privileged to attend the American Nurses Association/ State Nurses Association (ANA-C/SNA) Annual Lobbyist Meeting in Washington D.C. This was an eye-opening experience on more levels besides the $14 price tag on the French toast! Nurses and their lobbyists from twenty-nine states ranging from California to Texas to Missouri to Maine all shared their “hot topics,” state trends, and strategies for effecting legislative change. We learned that the legislature “tweets,” and so does our ANA. Twitter is why we all have access to breaking news about legislative actions that ANA provides and can be a way for us to communicate our questions to get an immediate response. BJ Bockenhauer, Representative Annie Kuster, NHNA President Judy Joy on Capitol Hill Mary Scott, APRN, AOCN Donna Roe, DNP, FNP-BC, CEN Pamela DiNapoli, PhD, RN Don’t forget to check out the NHNA Mentor program! We were proud to acknowledge to our colleagues that, in NH, all nurses and nurse practitioners are able to “practice to the full extent of our education, training and competence.” However, we were cautioned not to get complacent. Other states’ lobbyists noted that many factions are seeking to encroach on or restrict our practice. Any time we open our Nurse Practice Act, 424 legislators have an opportunity to recommend changes – with goals that may not be consistent with our own. We learned what a tremendous resource the ANA can be when we need advice and “facts” to support a position. The Senior Policy Advisor and Director of Provider Engagement Office of Intergovernmental and External Affairs at the U.S. Department of Health and Human Services, Mandy Cohen MD, MPH, spoke to us about the impact that the Affordable Care Act would have on state policy. Her message was timely, as we had all been bombarded by the recent media melodramas suggesting that “Obamacare” would be the equivalent of the “end of the world as we know it.” She made it very clear that she appreciated the opportunity to speak to nurses and their lobbyists about the ACA. As she noted, we had the power and influence of a much respected and impressive title – Registered Nurse. Martin Luther King once said “Our lives begin to end the day we become silent about the things that matter.” In our meetings with aides to Senators Jeanne Shaheen and Kelly Ayotte and Representative Carol Shea-Porter - plus our face-to-face session with Representative Annie Kuster, Judy and I were anything but silent. In tag-team style, we lobbied in support of nurse practitioners being able to order long term care and against mandatory staffing ratio bills. We lobbied in support of safe hospital environments and funding for nursing education. We offered NHNA as a resource to these legislators as they worked to build coalitions across the aisle and throughout the chambers. The experience provided validation for the coalition-building and collaboration that is the foundation of NHNA. If you could use a mentor or would like to BE one visit http://nhna.moodlehub.com to review the profiles of our current volunteer mentors and find out more. January, February, March 2014 New Hampshire Nursing News • Page 15 In Memory OB Nurse Marion (Bickford) Baker, 89, died August 12, 2013. A 1945 graduate of the Notre Dame Hospital School of Nursing in Manchester, she practiced as a private duty nurse and then in long term care in Ashland, New Hampshire after graduation. She practiced at Speare Memorial Hospital and retired as an obstetrics nurse after a 49 year career. Sacred Heart Grad Rosemary (Lambert) Genest died August 17, 2013 at age 75. She was a graduate of the Sacred Heart Hospital School of Nursing and was employed by Catholic Medical Center. Prior to her retirement she practiced at the Hillsborough County Nursing Home. of Our Colleagues Addictions Nurse Linda M Pavia, 57, died September 7, 2013. A New York native, she practiced as an RN for over 31 years. She worked in the field of hospice and most recently at the Greater Nashua Mental Health Center specializing in addiction care. Linda Pavia Elliot Grad Gail Ann (Brown) Simano died September 15, 2013 at age 71. She was a 1963 graduate of the Elliot Hospital School of Nursing. Second Career Nurse Alberta G. (Hall) Varney, 77, died August 21, 2013. After raising a family, at the age of 50 she received her LPN from St. Joseph’s Hospital school of Nursing and then returned to the New Hampshire Technical Institute for her associate’s degree in nursing at age 56. She practiced at St. Joseph’s Hospital and Dartmouth Hitchcock Medical Alberta Varney Center in Milford. Occupational Nurse Judith A. Frizzle, 66, died August 21, 2013. Judy received an associate degree in nursing in 1995 from the Manchester Community College. After practicing at several nursing facilities, she served as a managed care specialist for Concentra, an occupational health provider. Lakes Region Nurse Jeannine C. (Dutil) Dutile died August 27, 2013 at age 79. Receiving her diploma in nursing from Maine, she practiced at Lakes Region Hospital and Lakes Region OB-GYN Professional Association for over 40 years. Jeannine Dutile 50 Year Career Margaret Jane “Peggy” (Woodbury) Collins, 76, died September 2, 2013. A 1958 diploma graduate of the Concord Hospital School of Nursing she practiced at the Elliot Hospital in Keene and later at the Maplewood Nursing Home for over 50 years, retiring as a supervisor. Seacoast Nurse Maxine L. Lacy died September 4, 2013 at age 65. A New Hampshire native and 1980 BS graduate of New York University, she returned after her education and practiced at the Rockingham County Nursing Home, Tri-City Visiting Nurses Association and Dover Rehabilitation. Air Force Nurse Marilyn Jeanette (Astle) Derrickson, 88, died September 7, 2013. A graduate of the Cadet Nursing Program after practicing in Vermont, she was commissioned in the US Air Force in 1953 and served two years of active duty. In 1969 she continued her career at Speare Memorial Hospital in the ED and briefly as the Director of Nursing. Her practice also included camp nursing and the health officer for the town of Plymouth. Gail Simano Public Health Nurse Doreen A. (Johnson) Knight, 76, died September 19, 2013. After earning her diploma and bachelor’s degree in Minnesota in 1959, her early career was spent practicing at Cottage Hospital, Mary Hitchcock Hospital, Littleton Hospital and Lake’s Region Hospital. She practiced for 13 years Doreen for the NH Department of Health as Knight a communicable disease nurse with a focus on TB. In the 1970s she helped establish the Central NH Visiting Nurse Association and Hospice, eventually specializing in bereavement. Army Nurse Amogene (Travis) Kimball, age 92, died September 24, 2013. After receiving her diploma in nursing she obtained a bachelor’s degree in public health nursing. From 1944-1946 she served in the US Army Nurse Corps in Mississippi in charge of the rheumatic fever unit. After discharge she practiced at Exeter Hospital and was employed by the Metropolitan Live Insurance Company as a public health nurse. Annette Saulnier Psych APRN Linda Gail (Corbin) Flynn, 62, died suddenly October 24, 2013. A diploma graduate of the New Hampshire Hospital School of Nursing she later obtained her Master’s degree in Nursing from Rivier College and was credentialed as a psychiatric nurse practitioner. She spent her early career at the New Hampshire State Hospital and later was employed by the VA hospital working with veterans. Linda Flynn Elliot Grad Bettyann Davisson Cheney, 81 died October 27, 2013. A graduate of the Elliot Hospital School of Nursing, she practiced nursing for over 40 years. Amogene Kimball Pulmonary Nurse Marianne “Kelly” (Fournier) Barrette, 54, died October 30, 2013 after a long illness. After obtaining her RN license she practiced with the Elliot Pulmonary Medicine Associates in Manchester. She recently received her bachelor’s degree in nursing from Rivier College in 2012, studying while undergoing chemotherapy. Marianne Barrette DHMC Nurse Carol A. Fellers, 69, died October 2, 2013. A 1965 diploma graduate of the Elliot Hospital School of Nursing, she practiced a year at the Elliot before relocating to the Upper Valley and Mary Hitchcock Hospital. She practiced at DHMC until her retirement in 2008. Carol Fellers Geriatric LPN Janice A. (Rollins) Manson died October 6, 2013 at age 73 after a sudden illness. She worked as an LPN in geriatrics at the Laurel Center in Bedford. Janice Manson Marilyn Derrickson Arline Rich PACU Nurse Annette (Grenier) Saulnier died October 14, 2013 at age 65. A 1970 diploma graduate of the Sacred Heart Hospital School of Nursing she practiced nursing at Catholic Medical Center for over 40 years. Her practice area was postanesthesia which she later managed. Rosemary Genest North Country Nurse Rachel Marion (Knapp) Whitney, age 85, died August 20, 2013. Rachel received her nurses’ training in Vermont, Montreal, and New Jersey - finally settling at Cottage Hospital in Woodsville. She later practiced at the Grafton County Nursing Home. Nursing Instructor Arline Ann Downes Rich, 87, died October 13, 2013. A NH native, she was a diploma graduate of the Mary Hitchcock Hospital School of Nursing in 1947. She remained at the school to be a nursing instructor and later became a supervisor. She was employed at MHMH in nursing administration for 39 years. She also became the first instructor of nursing at the Hartford High Vocational School in 1971. Visiting Nurse Claire (Verrette) Perry died October 9, 2013 at age 85. She was a 1949 graduate of the Elliot Hospital School of Nursing and practiced at the Elliot for many years. She later was employed by the Visiting Nurse Association. Opthalmic Nurse Gladys Adele Moffitt, 96, died November 1, 2014. Obtaining her nursing diploma in 1938 in Massachusetts she later received a Bachelors in psychology from New England College in Henniker. Her practice specialty was ophthalmic nursing. The last 20 years of her career was spent at the VA Hospital in Manchester caring for veterans as she had during WWII at Walter Reed Army Hospital. Gladys Moffitt St. Joes Grad Kathleen E (Inglis) Mack, 63, died November 2, 2013. She received her nursing education from the St. Joseph’s Hospital School of Nursing and retired in 2011 after 23 years of practicing at the Elliot Hospital. Kathleen Mack Long Term Care Nurse Diana E (Bristol) Knox, 74 died November 6, 2013. She became an LPN in 1976 and received her BSN from Baylor University in 1975. She had practiced as the charge nurse at the Miriam House in Conway since 1999. Claire Perry Page 16 • New Hampshire Nursing News NHNA Mentor Program Invites Your Input Over the past year we have presented information in this publication on the NHNA Mentor program – including profiles of the first group of volunteers*. This initiative was created by our Commission on Nursing Practice in response to what appeared from various surveys and focus groups to be a large demand. A website was developed to facilitate connection between nurses (or students) seeking guidance or information to those willing to share expertise on a wide range of topics. (http://NHNA.moodlehub.com ) The site is open to all NH nurses whether or not they are NHNA members. In November NHNA hosted a social gathering to “Meet the Mentors” – which was ultimately attended by nurses who had already signed up to BE mentors with the program - rather than those seeking their advice. The evening did provide the perfect chance for those volunteers to connect in person and share experiences of important ‘mentor’ relationships from their own lives. Stories indicated that each had benefit of different types of help / guidance / support from others – at all stages of their careers, from ‘newbie’ through changing specialties or obtaining advanced degrees. Knowing the critical value of these relationships, the group began discussion of how we could increase utilization of the NHNA program to benefit more nurses. All our mentors are excited to give back to the nursing profession and share their experiences. They especially look forward to helping nurses who are facing the challenges of returning to school – which is something most of them have been through. One thought was that there may be some misperception about the term ‘mentor’ and that it automatically involves a long term, formalized relationship. The dictionary definition of the word is simply “someone who teaches or gives help and advice to a less experienced person.” That can happen with fairly brief contact. When envisioning the NHNA program, developers viewed ‘mentoring’ as a continuum – from merely answering questions and/or suggesting resources via phone or email (ie: ‘Mentoring in Minutes’) - to job shadowing – to more regular connection and counsel as agreed upon. The website tool allows nurses to explore the directory of expertise available to decide where best to direct a question - but can also be used as an online discussion forum. It does require creating a login ‘account’ – which some felt might be impeding usage – but it’s truly much less cumbersome or revealing than setting up a Facebook profile. J Said Destiny Brady of the Nursing Practice Commission, “I thought the evening was a great opportunity to meet and network with nurses from across the state. Our conversations really validated the importance of mentoring. We were happy to see so many enthusiastic volunteers from many different specialties and practice settings!” January, February, March 2014 New Hampshire Action Coalition: Transforming Health Through Nursing The Campaign for Action Representative Visits New Hampshire Dr. Susan Hasmiller of the National Campaign for Action visited New Hampshire on September 10, 2013 to share a vision of healthcare transformation in New Hampshire and talk with key stakeholders to answer questions and offer support. Dr. Hasmiller began the day with the NHAC Leadership Group and Executive Committee for breakfast. Thank you to Kelly Laflamme for organizing a discussion circle with members of the Endowment for Health, Granite State United Way, and the NH Nursing Diversity Pipeline Project. We are grateful as well to Representative Laurie Harding for organizing a session for legislators. The legislative session was well attended by many current policy makers in the state were able to hear from Dr. Hasmiller about Campaign for Action success stories from around the country. Dr. Hasmiller had lunch at the New Hampshire Hospital Association organized by Trish Sweezey and the NH Organization of Nurse Leaders. That session spawned an exciting discussion on the support of nursing leadership in the state. The day ended at the Institute for Health Policy at Saint Anselm College. Thank you to Dr. Sharon George for coordinating the session and inviting faculty and students throughout the state for a discussion on the future of nursing and nursing education in New Hampshire. Over 75 students and faculty from associate and bachelor degree programs around the state engaged in candid conversation with Dr. Hasmiller on strategies for academic progression and student support (see pictures). Reports from the NHAC Pillars: • Data: Thank you to Data Workgroup leader Pam DiNapoli, University of New Hampshire and Denise Nies, NH Board of Nursing for their efforts toward nursing workforce data collection in New Hampshire. The Institute of Medicine (IOM) in The Future of Nursing: Leading Change, Advancing Health report recommends to “Build an infrastructure for the collection and analysis of inter-professional health care workforce data.” In an effort to meet that recommendation, the Forum of State Nursing Workforce Centers advocates for a minimum set of data that should be collected. The Board of Nursing will now be collecting this data through online license renewals. • Education Transformation: Thank you to Dr. Sharon George, Saint Anselm College and Dr. Thomas Connelly, Keene State College for their service to the Education Transformation workgroup. Dr. George has been leading educational improvement efforts for years in New Hampshire as an original member of the PIN IV grant committee which created seamless academic progression models throughout the state. We welcome new co-leads Dr. Sherrie Palmieri, St. Joseph’s School of Nursing and Carol Boutin, Nashua Community College. • Diversity: Led by Kelly Laflamme, Endowment for Health and Kerry Nolte, Jonas Scholar and UNH Faculty, the NH Nursing Diversity Pipeline Project funded through a RWJF Partners in Nursing grant, celebrated its accomplishments on September 20, 2013 at Nashua Community College. (see photo) Thank you to all who contributed to this project. • New Pillar Leadership: Members of the New Hampshire Organization of Nurse Leaders (NHONL) have agreed to take responsibility for forming a new pillar focused on Leadership. The Campaign to Champion Nursing is lending a particular focus to this work over the next year. As this Pillar is further developed, more information will be provided in upcoming reports. NHAC Executive Committee: • The NH Organization of Nurse Leaders (NHONL) represented by Linda J. von Reyn, PhD, RN and Chief Nursing Officer – Dartmouth Hitchcock Medical Center • NHNA represented by Sandra McBournie, RN, BS, M.Ed. – Plymouth State University • Nursing Champions represented by Shawn LaFrance, Executive Director – Foundation for Healthy Communities (FHC) and Kelly Clark, State Director, AARP–New Hampshire For more information on the Center to Champion Nursing in America go to http://championnursing.org/ CCNA-overview-2010. You can find more information on the NHAC and join the conversation at http:// campaignforaction.org/state/new-hampshire Would you like to get involved in the New Hampshire Action Coalition? We would love your hand and your voice! Contact us at [email protected] Reference: IOM, (2011). The Future of Nursing: Leading Change Advancing Health. The National Academies Press, Washington: DC. The Commission plans to organize other gatherings with a specialized focus – such as panel discussions on how to choose the right BSN program - or surviving your first year in a new role. NHNA invites your comments and suggestions on how we can expand and improve the program to better serve your needs. Email: nhnamentor@ gmail.com or call our office at 225-3783. (*For profiles of current Mentors, visit the Moodle website directly or see the April-June issue of NH Nursing News at the archive link on our homepage: www.nhnurses.org ) Linda von Reyn, Susan Hassmiller, and Sandra McBournie Susan Hassmiller and Mary Bidgood-Wilson, Exec. Director of NHNPA No Campus Visits Liberal Credit Transfers Competitive Tuition Classes That Fit Your Schedule Barbarajo Brockenhauer, Linda von Reyn, Susan Hassmiller, and Judy Joy Trinidad Tellez, Linda von Reyn, Susan Hassmiller, Margaret Franckhauser January, February, March 2014 New Hampshire Nursing News • Page 17 Nursing Specialties – Working Together On October 24th NHNA was pleased to host a gathering of leaders from several specialty organization chapters to network and explore common interests. After a social hour and introductions, the group convened in discussion of how to apply the collective power of all nursing associations in New Hampshire, and to identify how to best work together. Specialties represented were: ENA (Emergency Nurses); NHNPA (Nurse Practitioners); NH-VT APAN (Peri-Anesthesia Nursing); NASN (School Nurses); AWHONN (Women’s Health, Obstetric & Neonatal); AORN (Operating Room Nurses); NADONA (Directors of Nursing in long term care), and NHANA (Nurse Anesthetists). Other groups expressed interest but were unable to attend. Some of the areas discussed were: increased use of medical assistants and community paramedics in outpatient settings; unresolved legislation around violence against nurses; a pending oral health act: NP prescribing restrictions; insurance reimbursement problems; increased acuity of patients in long term care; Looking for the perfect career? Look no further than... a rise in births with drug affected babies, and non-nurses administering emergency drugs in school settings. “I am gratified that the nursing leaders of NH specialty organizations are fully committed to working together on issues, stated NHNA President Judy Joy. “Although we talked a great deal about shared concerns, there was clear understanding that jointly supporting the unique issues of an individual specialty also strengthens our profession.” Discussions will continue at our upcoming Legislative Forum, January 29th. (See pg. 9.) Looking for cutting edge training in the management of STDs and HIV? Visit www.RatellePTC.org to view the latest course offerings and register for a course that is convenient for you. Many courses offer free CME/CEU credit. nursingALD.com Find the perfect nursing job for you! Ratelle STD/HIV Prevention Training Center of New England Page 18 • New Hampshire Nursing News January, February, March 2014 Member Spotlight ANA News ANA Supports Federal Bill to Eliminate Manual Patient Handling Bill Would Require Employers to Develop Plan to Prevent Worker, Patient Injury SILVER SPRING, MD – The American Nurses Association (ANA) applauds the introduction of federal legislation to protect registered nurses (RNs) and other health care workers from costly, potentially career-ending injuries and musculoskeletal disorders (MSDs) caused by manual patient handling, such as lifting, transferring, and repositioning. The Nurse and Health Care Worker Protection Act of 2013 (H.R. 2480) would improve patient safety and quality of care. Crafted with input from ANA, the bill is sponsored by Congressman John Conyers (D-MI), a long-time champion of safe patient handling and mobility (SPHM) issues. The legislation, revamped from earlier bills, incorporates key content of the newly published Safe Patient Handling and Mobility: Interprofessional National Standards, a publication for creating, implementing, and managing a SPHM program developed by ANA and a multi-disciplinary team of national subject matter experts. “Now, even though there have been great advances in safe patient handling and mobility technology, its use and availability continue to be spotty, and policies have been inconsistent, as well,” said ANA President Karen A. Daley, PhD, RN, FAAN. “Federal legislation will increase protections for patients and ensure safe working conditions and overall health and wellness for nurses. Health care worker and patient safety go hand-in-hand.” Data from the Bureau of Labor Statistics in 2011 showed that registered nurses ranked fifth among all occupations for the number of MSD-related injuries and illnesses resulting in days away from work. Safe patient handling and mobility programs have been shown to benefit both health care workers and patients. Research from the National Institute for Occupational Safety and Health (NIOSH) in 2006 reported that the implementation of a SPHM program is associated with improved quality of care, resident safety, comfort, and satisfaction. Regarding cost, a study by the Centers for Disease Control and Prevention (CDC) found that the investment in equipment and training was recouped in less than three years in lower worker compensation claims. Among its provisions, the bill would require the Occupational Safety and Health Administration to develop and implement a safe patient handling and mobility standard that will eliminate manual lifting of patients by direct-care RNs and health care workers, and require health care employers to: • Develop a safe patient handling and mobility plan, and to obtain input from direct-care RNs and health care workers during the process of developing and implementing such a plan; • Purchase, use and maintain equipment and to train health care workers; • Track and evaluate injuries related to the application of the safe patient handling and mobility standard; and • Make information available to employees and their representatives. For more information on ANA’s safe patient handling and mobility initiative, visit www.anasphm.org. Ti ackage. Earned fits p &S e n e ick b a Health Care Li ental & fe Insuranc h, D e, & alt Ne He s. 10 Paid H ual. r oli c c da eA y m Sullivan County “All day, every day, we make life better.” Positions available RNs & LPNs Full Time 3-11 or Per Diem IV certification and experience is preferred for nurses, but we will train. This is an opportunity you do not want to pass up. w t ha For more information, or to set up an interview, please contact Human Resources (603) 542-9511 ext. 286 or humanresources@ sullivancountynh.gov 5 Nursing Home Drive Unity, NH 03743 AMHC provides competitive pay and a supportive team environment. Our mission is to provide comprehensive mental health, substance abuse treatment services to Aroostook, Washington and Hancock County communities. ❍ Psychiatric Nurse Practitioners Recruitment is underway for Master Level Psychiatric Nurses who are independently licensed in the State of Maine. Primary responsibilities are to provide psychiatric assessments and medications management, as well as consultation to multidisciplinary care teams. This position requires a Masters Degree that represents study in advanced clinical practice in a selected area of psychiatric nursing, and passing of a national certification examination. This position requires the individual to be independently licensed as an Advanced Practice Nurse by the Maine State at time of hire. AMHC is also NHSC approved employer. Salary commensurate with experience. Assistance also available for interview, relocation and licensure expense reimbursement. Please submit a letter of interest, resume to: Brittany Haines Human Resource Specialist AMHC P.O. Box 1018, Caribou, Maine 04736 Email to: [email protected] www.amhc.org AMHC is a non-profit organization and an Equal Opportunity Employer. Professional Development Through ANA & NHNA Benefits Your Career and Your Patients A nurse and an ANA/NHNA member for just over four years, Grace St. Pierre BSN, RN-BC, believes in life-long learning. “Whatever health care related topic I want to learn about – surgeries, drugs, care coordination, managing stress or safe patient handling – I know that ANA or NHNA will have the educational resources to help me,” explains St. Pierre. Grace St. Pierre, BSN, RN-BC For many nurses the question is not whether to attend classes that will keep your skills current– it’s how to find the time. That’s why ANA / NHNA offer a variety of programs tailored for nurses’ busy schedules. Options include live and archived webinars; self-paced online courses, books, periodicals and of course, in-person meetings and conferences. “I love the monthly Navigate Nursing webinars – and the new Healthy Nurse program. As nurses, we are so focused on caring for others that we forget the importance of caring for ourselves - which can impact the care we give to our patients,” says St. Pierre. Active involvement in the association adds greatly to a nurses’ professional development. “As the ‘recent grad director-at-large’ on the NHNA Board, I also have an amazing network of built in mentors,” said St. Pierre. “When at Board or Commission meetings I am surrounded by strong, vibrant and passionate nurses who have welcomed me into their midst and helped me learn how to understand the ‘big picture’ of nursing. I’m still learning, but I now have an expanded support system to turn to. This has been a great opportunity for growth – and lets me make a meaningful contribution to the profession in New Hampshire through the association that advocates for nursing practice across all specialties.” “Involvement is also FUN,” she continues. “I’ve been able to take part in many events this past year: sharing my ‘new nurse’ experiences with graduating RNs at our student conference in April - and enjoying the fall awards banquet and recent social networking events. We are planning more get-togethers around our Mentoring program and a special ‘Healthy Nurse’ field day in June. I encourage other nurses to join us in organizing these events.” * “My ANA/NHNA membership has been a great career investment. I receive discounts on my ANCC certification; I get free or discounted online CE, and when I applied to Georgetown University for my Masters, the application fee was waived because I was an ANA member,” explains St. Pierre. “I think the benefits outweigh what I pay in dues. Membership is worth the investment. Perhaps most valuable is having my voice represented at the both the state and national levels.” New lower dues for joint NHNA and ANA membership, just $13/month or $150/year, make these valuable benefits more affordable. Visit www.nhnurses.org/membership for more details and the link to join online. * Live events provide an opportunity to meet and network with other nursing professionals while you learn. Register for the ANA Quality Conference February 5-7, 2014 in Phoenix, AZ to gain true insights and strategies for the toughest nursing practice challenges. For the next NH event – see page 9 of this issue. ire psh am H Reti r e m ent W January, February, March 2014 New Hampshire Nursing News • Page 19 Welcome New & R einstated M embers Patricia Abrams Jacqueline Aguilar Mary Allard Stephanie Andrade Nicole Annis Kim Bernard Susan Black Kristy Blundell Kimberly Bosma Destiny Brady Elizabeth Brancic Donna Briere Heather Brooks Carolyn Brown James Calimeri Pamela Carley Karen Carmona Jodi Carner-Higgins Gail Cartier Mary Churchman Mary Clancy Barbara Collins Ina Cruite Deborah Danzig Kathi Degregorio Carol Delisle Farrah Deselle Nancy Desotto Casey Deyoung Patricia Dille Deborah Dodge Sarah Doherty Audrey Donovan Margaret Dorson Lynne Duhaime Elaine Durand Elizabeth Dyer Valerie Edwards Kelly Elliott Lynn Emery Patricia Fahy Kelly Feciuch Vickie Fieler Jennifer Finn Katherine Firth Laurie Flanders Cheryl Gagne Melissa Gauthier Lisa Gray Loretta Grimm Ruth Guin Shaina Haley Glenna Hart-Mercure Danielle Hatfield Rachel Hollingsworth Kyle Hotaling Lisa Howard Deborah Irish Paula Johnson Rachel Johnson Catherine Johnston Nancy Jones O’Reilly Joyce Karen Kearney Diane Ketchum Shelley Kiesel Elizabeth Kotrady Lillian Krajenka Linda Krylov Erica Lambert Kathie Leclerc Robin Legacy Amy Leroux Danielle Libby Dorothy Long Terry Malec Kelly Manson Swanzey, NH Londonderry, NH Newmarket, NH Plaistow, NH Cornish, NH Nashua, NH Dublin, NH Kensington, NH Dunbarton, NH Boscawen, NH Nashua, NH Milan, NH Center Barnstead, NH Moultonborough, NH Pembroke, NH Claremont, NH Nashua, NH Manchester, NH Newport, NH Portsmouth, NH Merrimack, NH Manchester, NH Weare, NH Chelmsford, MA Concord, NH Concord, NH Bedford, NH Epping, NH Raymond, NH Westmoreland, NH Amherst, NH Hooksett, NH Stratham, NH Peterborough, NH Manchester, NH Litchfield, NH Hudson, NH Greenville, NH Weare, NH East Hampstead, NH Hampton, NH Londonderry, NH Hampton NH Salem, NH Auburn, NH Barrington, NH Nashua, NH Nashua, NH Deerfield, NH Hampton, NH Woodsville, NH Lincoln, NH Keene, NH Portsmouth, NH Manchester, NH Jaffrey, NH Kingston, NH Concord, NH Lebanon, NH Hanover, NH Raymond, NH Greenfield, NH Portsmouth, NH Laconia, NH Manchester, NH Claremont, NH Fairlee, VT Derry, NH Brookline, NH Plaistow, NH Gorham, NH Chester, NH Melvin Village, NH Lebanon, ME Woodsville, NH Newport, NH Dalton, NH Narra Martineau Cynthia Mathews Mary Matthews Isobel McCallum Twila McInnis Janet Meade Mary Merrill Jessica Michakczyk Eliot, ME Campton, NH Concord, NH Colebrook, NH Bedford, NH Henniker, NH Merrimack, NH Fremont, NH Mary Munyu Pamela Murphy Alicia Musto Jerilyn Nadeau Christina Nicatra-Knasick Carolanne Nissi-Jordan Sherrie Palmieri Sara Parenti Erica Peery Silvia Pena Julie Percy Debra Petersen Nancy Petlon Jenna Poulin Lynda Powers Jean Proehl Krista Provost-Tate Jennifer Rivera Nashua, NH Peterborough, NH Manchester, NH Windham, NH Salem, NH Berlin, NH Nashua, NH Litchfield, NH Peterborough, NH Nashua, NH Franklin, NH Nashua, NH Dover, NH Spofford, NH Strafford, NH Cornish, NH Nashua, NH Keene, NH Denise Ruby Michelle Rudolph Jillian Saunders Brianna Seaver Aisling Sheil Kelsey Skeffington Cynthia Smiddy Min Sobozenski Joan Sontag Lawrence Spector Sarah Stickney Patricia Stone Heather Sullivan Heather Sweeney Cheryl Szacik Marian Tatarczuk Helena Turner Erica Tuttle Donna Urbanek Katherine Veysey Joan Walsh Pamela Wetmore Timothy Wheaton Angela Whissel Jennifer Wing Stephanie Zarr Boscawen, NH Nashua, NH Concord, NH Millers Falls, MA Manchester, NH Auburn, NH Derry, NH Pembroke, NH Mont Vernon, NH Merrimack, NH Allenstown, NH Nashua, NH Merrimack, NH Amherst, NH Madbury, NH Brentwood, NH Exeter, NH Campton, NH CONCORD, NH Derry, NH Belmont, NH Mt. Vernon, NH Sandown, NH Nashua, NH Windham, NH Nashua NH Page 20 • New Hampshire Nursing News January, February, March 2014