GM Inform MMD Newsletter - GM Dealer Development

MDD
MDD
Issue One | Volume 13
April 2012
Succession
Planning
CONTENTS
Succession Planning...................................................................1
Shaw Honored...............................................................................1
McCants’Message......................................................................2
Dealers In The News..................................................................2
Save The Date................................................................................2
From The Council...........................................................................3
GM Organizational Changes...................................................4
MDD Dealer 20 Group Awards............................................4
Premier Performers.....................................................................5
Rodgers Chevrolet on PCM/20 Group.................................6
New Dealers/MH Buyout..........................................................7
MDAC Key Contacts....................................................................8
MDAC Contact Listing.................................................................9
Jan J. Williams, MBA
Retirement Planning Specialist
Succession planning is the most complex
form of family planning as it encompasses a
number of emotional, financial, control, tax,
ownership and legacy issues that can destroy
the very fabric of the close-knit families that
the plans are designed to provide for. Most
dealerships are family businesses, wherein
the succession plans are further complicated
by having to comply with the manufacturer’s
mandates. In addition, dealerships often
employ a number of family members that
are related by blood or marriage. When
we dig deeper, we often find that dealers
have family members not employed by the
dealership, but reliant on dealership profits for
lifestyle support. Additionally, family owned
dealerships are often key employers within
their respective communities. Many of their
employees are like extended family members,
and have been crucial to the success of the
dealership; yet their well-being is seldom
addressed in the owner’s succession plans.
When we dig deeper, we often find
that dealers have family members
not employed by the dealership,
but reliant on dealership profits for
lifestyle support.
In February 2012, I addressed several dealers
at the MDD Winter Business Meeting in
Las Vegas, Nevada asking eight questions
during my seminar. These questions are
designed to help dealers address the core
“human element” challenges that often
undermine the intent of the best written
legal documents. Please consider these
questions when creating or updating your
succession plan.
The 8 Questions to a
Successful Succession Plan
1. Have you completed a personal Financial
Plan to address your departure date,
lifetime income needs, & estate protection?
2. Do you know how much your dealership
is worth?
3. Do you know how to increase the value of
your ownership interest by enhancing your
most valuable asset – your employees?
4. Do you know how to transfer dealerships to
family members, co-owners or employees
tax efficiently?
5. Do you know how best to sell your dealership
to a third party to help maximize cash,
minimize taxes and reduce risk?
- SUCCESSION — Continued on Page 3 1
Shaw Honored
In Vegas!
LAS VEGAS, Nev. (Feb. 4) – Mike Shaw,
Dealer Principal of Mike Shaw Chevrolet,
Denver, Colo., was named the 2012
national TIME Dealer of theYear, in
partnership with Ally Auto Financial.
Shaw received this highest honor out of
a select group of dealers from across the
country recognized at the 95th annual
NADA Convention & Exposition in Las
Vegas, Nevada.
- HONORED — Continued on Page 4 -
MDD
McCants’
Message
Dear Dealers,
am excitedodand
enthusiastic about my new position as Director of Dealer
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Development.
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encouraged by their passion, commitment and vision for the success of the
minority dealer network.
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As I kick off my responsibilities, my goal is to work with you and the MDD
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team to help grow and strengthen a successful minority dealer portfolio. Prior
nullaore magnibh exer
to joining Dealer Development, I held various positions in Dealer Business
suscidunt utatue corManagement, Motors Holding and Field Sales, Service and Marketing, with my
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Chevrolet Zone Manager in Seattle.
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During my
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with more dealers during my travels and at the Summer Business
duisse
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Meeting in August. And, when we can’t get together in person, dealer phone calls
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e-mails
are always welcomed!
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more new products, and an even better dealership experience.
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I appreciate your support as together we drive home sales and profits in 2012.
Regards,
Michael
Dealers in
the News
Congratulations!
Bill Perkins, president of the Perkins
Auto Group, was presented with
the Pioneer of the Year award at
the 2012 Urban Wheel Awards in
Detroit, Michigan this past January.
Perkins is the first African American
to be chairman of the North
American International Auto Show
(NAIAS) and was recognized for his
commitment to the people of Detroit,
to diversity and to the automotive
industry.
The Urban Wheel Awards also
honored Dzung Nguyen, dealer
operator of Goshen Buick GMC as
Dealer of the Year. Nguyen and
Goshen Buick GMC were recognized
as a premier and top performing
dealership that has successfully
served the Goshen community.
SAVE THE DATE
Dealer Development Summer
Business Meeting
with MDD 20 Group Sessions
August 7-9 2012 at the
Renaissance Center, Detroit, MI
Michael Bates,
Vice-Chair,
Ron McCants
GM Minority Dealer
Director, Dealer Development
Advisory Council
2
MDD
- SUCCESSION — Continued From Page 1 -
From the
Council
Dear Dealers,
Our priorities for 2012 and beyond are straight-forward: Helping to grow and strengthen
the minority dealer portfolio. To accomplish our mutual goals, we dialogue with GM
leadership every month, either by conference call or in person about ideas and concepts
that will help benefit minority dealers. In our March face-to-face meeting, the Council
had the opportunity to meet with three GM leaders new to the group, Brian Small,
General Manager, US Sales Support, Brian Lee, Director, Dealer State & Government
Relations and Ron McCants, Director, Dealer Development with direct responsibility for
the Minority Dealer Development Program. On behalf of the Council, thank you for
your willingness to listen, ask questions and openly seek our feedback. And, as your
dealer partners, it is our responsibility to provide input and collaborate with GM to move
the Program forward.
To keep you up to date on council business -- We welcome Charles Winton, dealer
principal of Estero Bay Chevrolet in Estero, Florida, our new African American
representative on the Council. On a sad note, Wayne Abbs, dealer principal of
WayneNeal Chevrolet in Commerce, GA, passed away in late December. Our deepest
sympathy to Wayne’s family, he will be missed. Now, the Council has an open Native
American seat. We would like to fill that seat so feel free to contact me if you are
interested.
Plans are well underway for the Dealer Development Summer Business Meeting, August
7-9, 2012 in Detroit. Whether you’ve been in your dealership for some time or only
recently joined the GM minority dealer family, seriously consider attending the meeting,
especially the 20 group sessions. It’s all about helping each other and paying it forward!
Regards,
Todd A. Ingersoll, MDAC Dealer Co-Chair
Dealers who would like to speak with a council member can reference the
GM Minority Dealer Advisory Council list on page 9.
3
6. Have you implemented necessary steps that
insure continuation of your dealership in the
event of death or disability?
7. Have you provided for your family’s security
and lifestyle continuity if you die or become
incapacitated?
8. How will you convert your success into
significance?
There is much more to a successful succession
plan than well written legal documents.
Addressing the human elements within
the context of the document may be key
to maintaining family, partnership and
employee harmony long after the departure
of the grantor from the business.
For more information, you may reach Jan
Williams by telephone at 404.760.2373 or by
e-mail: [email protected]. For
further details, visit www.janjwilliams.com
Jan Williams is a Retirement Planning
Specialist based on his receipt of a
Certificate in Retirement Planning from the
Wharton School of Business, University of
Pennsylvania.
Jan is a registered representative and
investment advisor representative who offers
securities and investment advisory services
through AXA Advisors, LLC (NY, NY 212314-4600), member FINRA/SIPC, and is
an agent who offers annuity and insurance
products through AXA Network, LLC and/
or its insurance agency subsidiaries. AXA
Network, LLC does business in California as
AXA Network Insurance Agency of California
(CA License # 0D14507), LLC and, in Utah,
as AXA Network Insurance Agency of Utah,
LLC. AXA Advisors and AXA Network are
affiliated companies and do not provide tax or
legal advice.
MDD
GM
Organizational
Changes
Congratulations to the following in their
new assignments effective March 1,
2012:
Marina Shoemaker, former director
– Dealer Development has been
appointed to a new position of director
Diversity Strategy and Inclusion. She
reports to Eric Peterson, vice president
Corporate Diversity.
Ron McCants, former Chevrolet zone
manager, Seattle, replaced Marina as
director – Dealer Development. McCants
reports to Brian Lee, director, Dealer State
and Government Relations.
MDD 20 Group
Dealer Awards
GM Minority Dealer Development recognized top ranking MDD 20
Group dealers at the 2012 Winter Business meeting in Las Vegas,
Nevada. GM dealers who achieve success in their 20 groups earn special recognition for
outstanding dealership performance. Dealers qualify for the awards based on profitability
through 11 months calendar year-to-date and active participation in the MDD 20 Group.
Awards were presented to each Group Champion in the following categories: Asset
Management, Net to Gross, Personnel Productivity – Gross Per Employee. Additionally,
MDD acknowledged Most Improved Overall Performance among all the 20 groups in each
of the categories named above. More recently, MDD established the Fast Start Dealer Award
recognizing a new dealer’s overall performance in his/her first year in business.
MDD
Group Champions – Asset Management
Group 1: Todd Ingersoll, Ingersoll Auto of Danbury, Danbury, CT
Group 2: Bill Lynch, Lynch Chevrolet Cadillac of Auburn, Auburn, AL
Group 3: Ed Chavez/Mark Tierney, Coachella Valley Buick GMC, Indio, CA
MDD
Group Champions – Net to Gross
Group 1: Bob Price, Price Chevrolet, Pleasanton, TX
Group 2: Patrick DeCuir, Washington Chevrolet, Washington, PA
Group 3: Bill Perkins/Mark Montante, Taylor Chevrolet, Taylor, MI
- HONORED — Continued from Page 1 -
The TIME Dealer of theYear award is
one of the automobile industry’s most
prestigious and highly coveted awards
for new-car dealers. Recipients are
among the nation’s most successful auto
dealers, but they must also demonstrate
a long-standing commitment to effective
community service.
Shaw was chosen to represent the
Colorado Automobile Dealers Association
in the national competition – one of only
50 automobile dealers, from 17,000
nationwide, nominated for the 43rd
annual award.
Source: www.nadafrontpage.com
MDD
Group Champions – Personnel Productivity
Group 1: Lou Gonzales, Antelope Valley Chevrolet, Lancaster, CA
Group 2: Patrick DeCuir, Washington Chevrolet, Washington, PA
Group 3: Bill Perkins/Mark Montante, Taylor Chevrolet, Taylor, MI
MDD
Most Improved Overall – Asset Management, Net to Gross, Personnel Productivity
Asset Management: Lou Gonzales, Antelope Valley Chevrolet, Lancaster, CA
Net to Gross: Todd Ingersoll, Ingersoll Auto of Danbury, Danbury, CT
Personnel Productivity: Lou Gonzales, Antelope Valley Chevrolet, Lancaster, CA
MDD
Fast Start Dealer Award
The Fast Start Dealer Award recognizes a new GM dealer (formerly non-GM dealer)
who has demonstrated solid business acumen in his/her first year of operation.
Alam Khan, Bay City Chevrolet, Oakland, CA
4
MDD
Congratulations,
2011 Premier Performers
Seventeen dealers, representing twenty dealerships, were
recognized for achieving the highest level of financial
performance in 2011 at the GM Minority Dealer
Development Business Meeting in Las Vegas, Nevada
February 2012.
First Time Recipients
Tatiana Dyer, Dyer Chevrolet, Vero Beach, FL
Todd Ingersoll, Ingersoll Auto of Danbury, Danbury, CT
Shelby Longoria, South Texas Buick GMC, McAllen, TX
Returning Recipients
Lonnie Bennett, Freedom Chevrolet Buick GMC, Dallas, TX
Stephen DeAnda, American Chevrolet Cadillac, Muncie, IN
Patrick DeCuir, Washington Chevrolet, Washington, PA
Ivette Dominguez, Alpine Buick GMC, Denver, CO
Inder Dosanjh
Pictured: Brian Lee and Marina Shoemaker, General Motors, with the 2011 GM
Premier Performers.
Dublin Chevrolet Cadillac, Dublin, CA
Dublin Buick GMC, Dublin, CA
Andrew Ferguson, Cadillac of Orange Park, Jacksonville, FL
David Ferraez, Green Brook Buick GMC, Green Brook, NJ
Lou Gonzales, Antelope Valley Chevrolet, Lancaster, CA
Raymond Palacios, Bravo Chevrolet Cadillac, Las Cruces, NM
Bill Perkins
Merollis Chevrolet, Eastpointe, MI
Taylor Chevrolet, Taylor, MI
Desmond Roberts
Advantage Chevrolet, Hodgkins, IL
Advantage Chevrolet of Bolingbrook, Bolingbrook, IL
Jenell Ross, Bob Ross Buick GMC, Centerville, OH
Photo, courtesy of UrbanPhotos.net
Dalip Singh Sethi, Singh Chevrolet, Riverside, CA
Robert Turner, J K Chevrolet, Nederland, TX
5
MDD
Rodgers Chevrolet Boosts Fixed
Ops Profits 59 Percent
by Implementing NCM® Profit Correction Meetings
and 20 Group Best Practices
am excited about this initiative and can see great
benefits for our store,” Rodgers said.
No one would argue that these days running an
auto dealership is a lot more challenging than
it was a decade ago. In today’s environment, it
takes precise multi-tasking skills and a multiprong business approach. That is the path Pamela
Rodgers, owner of Rodgers Chevrolet in Michigan,
has chosen. By using this business approach,
along with the implementation of best practices
and by holding staff accountable for results, the
dealership has seen a 59% increase in service
department profitability and a 116% increase in
the store’s overall net profit.
As part of the program, an NCM retail coach
meets regularly with the entire management
team and thoroughly goes through the P&L for
every department. There are specific goals and
targets to achieve and those are also reviewed
at the meetings. Coaching is offered to improve
performance, identify issues and to keep everyone
on track.
Managing expenses is also critical. During the
downturn, the store learned how important it was
to watch their expenses. They examined closely
their costs for uniforms, telephone, software, and
even what they were spending on coffee in the
dealership. While they made the cuts necessary to
reduce expenses, when it came to customer touch
points, they maintained a top tier level of service.
They also examined technology, marketing and advertising costs, and
developed a more strategic approach to business development. Not
surprisingly they focused on retaining existing customers and reached
out to orphan customers from areas where GM dealers closed
their doors.
Pamela Rodgers has been a General Motors
dealer in Michigan since 1993. Her first Chevrolet
dealership was in Flat Rock and her current
location is in Woodhaven. With an MBA in Finance
from Duke University, she knows firsthand
how important fiscal discipline is in running any
successful business. When the industry hit the wall
in 2009, Pamela went looking for resources to help improve efficiencies
and build her network. The solution was to join an NCM® Associates 20
Group.
“Attending 20 Group meetings provides incredible insights on managing
the business process and helps keep me at the top of my game,” Pamela
said. This has been proven in her results; as of June 2011, the store’s net
profit was up 116% year over year (YOY) and in the new car department
profit was up 214.8% with new unit sales up 19.5%YOY.
While Pamela empowers the managers to handle their department
budgets, any expenditure exceeding a set limit has to be submitted for
review before they proceed with these purchases. Knowing the process,
the managers thoroughly vet the product or service they are considering
for purchase and stand ready to make a business case for its purchase.
These numbers become even more impressive when you realize the
dealership is located among a number of Ford manufacturing facilities
and a good portion of the area population have family members who
work at one of the Detroit Three.
Rodgers’ NCM® retail coach is Terry Wichmann, who shared, “After
working with Rodgers Chevrolet, I am very impressed by the great
handle they have on their expense structure. From my experience and
observations, this is a critical component in the profitability equation.
When I see net profit, service business and new vehicle units up yearover-year it tells me they have strong processes in place.”
Knowing the retail landscape and understanding the competition has
kept Rodgers Chevrolet ahead of the curve and out of fiscal straits. “We
have implemented the NCM Profit Correction Meeting Program and
the management team enthusiastically bought into the program once
they saw how it can improve their departmental profits. I personally
New car sales may be the focus of dealership advertising, but the Fixed
- RODGERS — Continued on Page 7 6
MDD
- RODGERS — Continued from Page 6 -
Operations area is the engine driving
profitability. In this area, Rodgers Chevrolet
has turned in a stellar performance and is
showing a profit increase of almost 60%
since the beginning of the year in Service
and a 97% increase in Parts and Accessories.
Training plays a critical role and Service
Advisors participate in regular training classes
and have a solid process they follow for
each transaction. It begins with greeting the
customer by name, putting the customer’s
vehicle on an alignment machine which
instantly indicates if any of the wheels are
out of alignment, and doing a thorough
walk-around of the vehicle in the service lane.
Customers really appreciate this approach and
as a result customer pay repair orders are an
integral part of Fixed Ops profits.
The focus on process and the details carries
over into the sales area too. The pre-owned
department is selective in the units they
acquire, and once a unit hits 60 days on the
lot it gets an “all eyes on” look to determine
the course of action to move the unit via
wholesale or other channels. And, with an
average new vehicle inventory of 220 units
at any given time, management keeps a
close watch on which units move quickly,
where they need some additional marketing
promotions, and what options they have
when ordering new units. Watching these
metrics and using NCM Benchmark® data
from comparable dealers in similar markets
helped the new car department profit increase
214.8% with new unit sales up 19.5%YOY.
You don’t get results like these without a solid
team behind each area of the dealership.
Rodgers attributes much of their performance
to a structured sales training regimen. They
focus on rapport building exercises and
techniques, listening skills, and product
knowledge. Knowing more about the product
being sold than the customer walking in the
door is paramount.
Rodgers Chevrolet works hard to find and hire
the right people. Each candidate goes through
a number of interviews with various managers
and team members. They ask themselves,
“Does the candidate appear to respect him or
herself?”; “Do they exhibit traits that indicate
they would respect our customers?” If not, they
aren’t hired at Rodgers Chevrolet. According to
Rodgers, people are the key to the operation.
“We can teach them abilities, we can’t teach
them willingness,” Rodgers said.
And since women influence over 70% of
vehicle purchases, Rodgers Chevrolet makes
sure women are part of their team. The F&I
Manager, one of the Sales Managers and two
sales team members are women. And, with
women holding such a strong influence over
the purchasing and servicing of vehicles, it
only made sense to Pamela Rodgers to make
sure their female clientele feel comfortable
and have the option of dealing with a woman
during the sales and finance transaction.
The NCM Benchmark® data is critical, “You
can’t manage what you can’t measure. We
constantly look at the numbers,” Rodgers said.
About NCM Associates, Inc.
NCM Associates, Inc. is the originator of
the automotive industry 20 Group peer
collaboration process and has been providing
dealership Benchmark® analytics, Education
and Retail Operations Consulting services to the
industry since 1947. Located in Overland Park,
KS, NCM provides a robust suite of services
designed to drive dealership profitability using
its proven, operations-focused Benchmark for
Success program with new and pre-owned
U.S. automotive dealerships, as well as with
businesses in more than 20 other industries.
NCM is proud to be 100% employee owned. For
more information about NCM Associates, visit
www.ncm20.com or call 800.756.2620.
Contact Information:
NCM Associates, Inc.
10551 Barkley, Suite 200
Overland Park, KS 66212
913.649.7830
www.ncm20.com
[email protected]
Rodgers Chevrolet
23755 Allen Road
Woodhaven, MI 48183
734-676-9600
www.rodgerschevrolet.com
7
Paul Stowe, NCM facilitator, discusses how to sell more
new vehicles with MDD 20 Group 2 members, February
2012 in Las Vegas, Nevada
NEW Dealers
Yun Mi Arbuckle
Page Chevrolet
Annadale, VA
Jessie W. Armstead
Englewood Cadillac
Englewood, NJ
Wilbert E. Dean, Jr.
Merced Chevrolet
Merced, CA
Carlos Hidalgo
Courtesy Chevrolet
San Jose, CA
Raj Sidhu
J S Chevrolet
Tranquility, CA
David A. Simpson
Simpson Chevrolet of Garden Grove
Garden Grove, CA
Chae B. Song
F. H. Dailey Chevrolet
San Leandro, CA
Charles S. Stevens
Chuck Stevens Chevrolet of Bay Minette
Bay Minette, AL
Motors Holding
Buyout
Todd Wenzel
Todd Wenzel Chevrolet
Hudsonville, MI
MDD
MDACKey
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Please
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communicate
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forfor
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Dealer
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GM
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North
central
North
central
Robin
sutton
Robin
sutton
630-961-6350
630-961-6350
[email protected]
[email protected]
Mike
Mozingo
Mike
Mozingo
203-790-3826
203-790-3826
[email protected]
[email protected]
Hudgens
timtim
Hudgens
678-240-9919
678-240-9919
[email protected]
[email protected]
JayJay
allen
allen
469-417-7004
469-417-7004
[email protected]
[email protected]
Dale
sullivan
Dale
sullivan
805-373-9692
805-373-9692
[email protected]
[email protected]
Northeast
Northeast
southeast
southeast
south
central
south
central
Western
Western
pam
Rodgers
pam
Rodgers
734-676-9600
734-676-9600
[email protected]
[email protected]
Martin
cumba
Martin
cumba
412-344-8000
412-344-8000
[email protected]
[email protected]
Greg
cole
Greg
cole
706-549-3512
706-549-3512
[email protected]
[email protected]
Robert
Brogden
Robert
Brogden
913-782-1500
913-782-1500
[email protected]
[email protected]
Ivette
Dominguez
Ivette
Dominguez
303-919-1989
303-919-1989
[email protected]
[email protected]
RegionalSupport
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DealerDevelopment
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North
central
North
central
Jones
timtim
Jones
630-961-6023
630-961-6023
[email protected]
[email protected]
Michael
Garrick
Michael
Garrick
203-790-3803
203-790-3803
[email protected]
[email protected]
Valerie
Weaver
Valerie
Weaver
678-240-9918
678-240-9918
[email protected]
[email protected]
Yvette
Guyton
Yvette
Guyton
469-417-7070
469-417-7070
[email protected]
[email protected]
Ruby
Henderson
Ruby
Henderson
805-373-8476
805-373-8476
[email protected]
[email protected]
Northeast
Northeast
southeast
southeast
south
central
south
central
Western
Western
8
gm minority dealer
advisory
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gm
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2011-2013
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Kim
Borcherding
(Native
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(513)
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239-2020
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[email protected]
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Kim Borcherding (Native American)
(513)
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council
term:
2011-2013
North Central Region
gm
minority
dealer
(513)
885-3627
–
Cell
North
Central
)
Borcherding
Buick-GMC
Cincinnati,
OHRegion
45249-8243
Kim
Borcherding
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American)
Robert
Brogden
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Auto
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Road
Michael
Bates
(African
American)
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Kim
Borcherding
(Native
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(513)
677-9200
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239-2020
– FAX
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atives)
North
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South
Central
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9737
Kings
Auto
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Cincinnati,
OH
45249-8243
council
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Central
Region
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term:
2011-2013
gm
minority
dealer
(513)
885-3627
–Auto
Cell Road
Northeast
Region
9737 Kings Auto Mall Road
Borcherding
Buick-GMC
Robert
Brogden
Plaza
Kim Borcherding
(Native
American)
Robert
Brogden
(African
American)
can)
Cincinnati,
OH
45249-8243
(513)
677-9200
•
(513)
239-2020
–
FAX
Borcherding
Buick-GMC
[email protected]
9737
Auto
Mall Road
1500
E.Region
Santa
Fe
Westborough
Buick-GMC
Cincinnati, OH 45249-8243
(new
representatives)
atives)
NorthKings
Central
South
Central
Region
(513)
677-9200
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(513)Road
239-2020 – FAX
(513)
885-3627
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Cell
9737
Kings
Auto
Cincinnati,
OH
Olathe,
KS
66061-3643
term:
2011-2013
advisory
council
Borcherding
Buick-GMC
m
minority
dealer
88
Turnpike
Road
(513) 677-9200 • (513) 239-2020 – FAX
Robert
Brogden
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PlazaAmerican)
(513)
885-3627
–45249-8243
Cell
[email protected]
Cincinnati,
OH239-2020
Kim
Borcherding
(Native
American)
Robert
Brogden
(African
(513)
677-9200
•
(513)
–
FAX
(913)
782-1500
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(913)
782-8946
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9737 Kings
Auto
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Road
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E.
Santa
Fe
[email protected]
(new
representatives)
atives)
(513)
677-9200
• Cell
(513) 239-2020 – FAX
Westborough,
MA
01581-2802
(513) 885-3627 – Cell
North
Central
Region
South
Central
Region
(513)
885-3627
–
Cell
(913)
530-7503
–
Cincinnati,
OH
45249-8243
Olathe,
KS
66061-3643
term:
2011-2013
Robert
Brogden
(African
American)
advisory
council
(513)
885-3627
– Cell
Borcherding
Buick-GMC
Robert
Brogden
Auto
Plaza
[email protected]
366-8787
•Brogden
366-5987
––FAX
[email protected]
[email protected]
Kim
Borcherding
(Native
American)
(513)
677-9200
•(508)
(513)
239-2020
FAX
Vice-Chair (508)
(913)
782-1500
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782-8946
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(African
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South
Central
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atives)
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tives)
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7 – FAX
Vice-Chair
2 – FAX
Vice-Chair
7 – FAX
Vice-Chair
Vice-Chair
2 – FAX
Vice-Chair
2 – FAX
Vice-Chair
2 – FAX
Vice-Chair
5 – FAX
2 – FAX
Vice-Chair
5 – FAX
5 – Vice-Chair
FAX
5 – FAX
1 – FAX
5 – FAX
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erican)
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D
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D Secretary
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presentative
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presentative
presentative
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[email protected]
9737 Kings
Auto
Mall Road
1500
E.
Fe
North
Central
Region
(new
representatives)
(313)
––Santa
Cell
(513)550-9776
885-3627
Cell Region
(913)
530-7503
– Cell
South
Central
Robert
Brogden
Auto
Plaza
Cincinnati,
OH
45249-8243
Olathe,
KS
66061-3643
Robert
Brogden
(African
American)
Greg
Cole
(Asian)
Borcherding
Buick-GMC
term:
2011-2013
[email protected]
[email protected]
[email protected]
Robert
Brogden
Plaza
Kim
Borcherding
(Native
American)
1500
E.
Santa
Fe
Robert
Brogden
(African
American)
(513)Kings
677-9200
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(513)
239-2020
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(913)
782-1500
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(913)
782-8946
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South
Central
Region
Southeast
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9737
Auto
Road
1500
E.
Santa
Fe
North
Central
Region
Olathe,
KS
66061-3643
South
Central
Region
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representatives)
(513)
885-3627
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Cell
(913)
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Robert
Auto
Plaza
Athens
Chevrolet,
Inc.
Cincinnati,
OH530-7503
45249-8243
Robert Brogden
Brogden
(African
American)
Robert Brogden (African American)
South Central Region
Robert Brogden Auto Plaza
1500 E. Santa Fe
Olathe, KS 66061-3643
(913) 782-1500 • (913) 782-8946 – FAX
(913) 530-7503 – Cell
[email protected]
Greg
Cole
(Asian)
Olathe,
66061-3643
Borcherding
Buick-GMC
(913)E.782-1500
•KS(913)
782-8946
– FAX
Robert
Auto Plaza
[email protected]
[email protected]
1500
Santa
Fe
4110
Atlanta
Highway
Martin
Cumba
(Hispanic)
(513)
677-9200
•Brogden
(513)
239-2020
– FAX
Kim
Borcherding
(Native
American)
South
Central
Region
Southeast
& Western*
(913)
782-1500
782-8946 – FAX
9737
Kings
Auto
Road
(913)
530-7503
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Cell
1500
E.
Fe• (913)Regions
Olathe,
KS
66061-3643
Bogart,
GA
30622
(513)
885-3627
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Cell
North
Central
Region
Northeast
Region
Robert
Brogden
Auto
Plaza
Athens
Chevrolet,
Inc.
(913)
530-7503
–
Cell
Cincinnati,
OH
45249-8243
[email protected]
Olathe,
66061-3643
Robert
Brogden
(African
American)
Greg
Cole
(Asian)
(913)
782-1500
•KS
(913)
782-8946
– FAX – FAX
(706)
549-3512
• (706)
543-1527
[email protected]
Borcherding
Buick-GMC
1500Chevrolet
E.Central
Santa
Fe
4110
Atlanta
Highway
[email protected]
(513)
677-9200
(513)
239-2020
– FAX – FAX
Sun
(913)
782-1500
(913) Regions
782-8946
South
Region
Southeast
& Road
Western*
(913)
530-7503
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Cell
(706)
254-4007
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9737
Kings
Olathe,
KSAuto
66061-3643
Bogart,
GA
30622
(513)
885-3627
–
Cell
Greg
Cole
(Asian)
(913)
530-7503
–
Cell
Robert
Brogden
Auto
Plaza
2939
Washington
Rd. 782-8946
Athens
Chevrolet,
Inc.
[email protected]
[email protected]
Robert
Brogden
(African
American)
Cincinnati,
OH
45249-8243
(913)
782-1500
•
(913)
– FAX – FAX
(706)
549-3512
• (706) 543-1527
Greg
Cole
(Asian)
[email protected]
Southeast
& Western*
Regions
[email protected]
1500
E.Central
Santa
Fe
4110
Atlanta
Highway
South
Region
(513)
•–15317-3204
(513)
239-2020
– FAX
McMurray,
PA
(913)677-9200
530-7503
Cell
(706)
254-4007
– Cell Regions
Southeast
&
Western*
Athens
Chevrolet,
Inc.
Olathe,
KS
66061-3643
Bogart,
GA
30622
Greg
Cole
(Asian)
David
Ferraez
(Hispanic)
Robert
Brogden
Auto
Plaza
(513)
885-3627
–•Chevrolet,
Cell
[email protected]
(412)
344-8000
941-5182
–– FAX
[email protected]
Athens
Inc. 543-1527
Robert
Brogden
(African
American)
4110
Atlanta
Highway
Greg
Cole
(Asian)
(913)
782-1500
•(724)
(913)
782-8946
FAX – FAX
(706)
549-3512
• (706)
Southeast
& Western*
Regions
Northeast
Region
1500
E.
Santa
Fe
[email protected]
4110
Atlanta
Highway
South
Central
Region
Bogart,
GA
30622
Southeast
& Western*
(724)
288-8465
–– Cell
(913)
530-7503
Cell
(706)
254-4007
– Cell Regions
Athens
Chevrolet,
Inc.
Green
Brook
Buick-GMC
Olathe,
KS
66061-3643
Greg
Cole
(Asian)
David
Ferraez
(Hispanic)
Bogart,
GA
30622
Robert
Brogden
Auto
Plaza
(706)
549-3512
•
(706)
543-1527
–
FAX
Athens
Chevrolet,
Inc.
[email protected]
[email protected]
[email protected]
Greg Cole (Asian)
4110
Atlanta
Highway
101&Rt.
22
East Regions
(913)
782-1500
• (913)
782-8946
– FAX
Robert
Brogden
American)
Southeast
Western*
Northeast
Region
(706)30622
549-3512
• (706)
543-1527 – FAX
1500
E.254-4007
Santa
Fe– (African
(706)
Cell
4110
Atlanta
Highway
Bogart,
GA
Green
Brook,
NJ
08812
(913)
530-7503
– Cell
South
Central
Region
Southeast & Western* Regions
Athens
Chevrolet,
Inc.
Green
Brook
Buick-GMC
(706)
254-4007
–
Cell
Olathe,
KS
66061-3643
[email protected]
Bogart,
GA
30622
Greg 549-3512
Cole
(Asian)
David
Ferraez
(Hispanic)
(706)
•
(706)
543-1527
–
FAX
(732)
752-3000
•
(732)
752-8286
–
FAX
[email protected]
Robert
Brogden
Auto
Plaza
4110 782-1500
Atlanta
Highway
Ivette
Dominguez
(Hispanic)
Athens Chevrolet, Inc.
101
22
East
[email protected]
(913)
• Cell
(913)
782-8946
– FAX – FAX
(706)
549-3512
• Cell
(706) 543-1527
Southeast
&Rt.
Western*
Regions
Northeast
Region
(706)
254-4007
–
(908)
334-9348
–
1500
E.
Santa
Fe
Bogart,
GA
30622
Green
Brook,
08812
(913)
530-7503
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Cell
David
Ferraez
(Hispanic)
(706)
254-4007
– Cell
Western
Region
4110 Atlanta Highway
Athens
Chevrolet,
Inc.NJ
Green
Buick-GMC
[email protected]
[email protected]
Greg
Cole
(Asian)
Olathe,
KS
66061-3643
(706)
549-3512
•
(706)
543-1527
–
FAX
(732)
752-3000
•(Hispanic)
(732) 752-8286 – FAX
David
Ferraez
[email protected]
Northeast
Region
[email protected]
4110
Atlanta
Highway
101
East782-8946
Alpine
Buick-GMC
Bogart, GA 30622
Southeast
& Rt.
Western*
Regions
(913)
782-1500
•22
(913)
– FAX
(706)
254-4007
–
Cell
(908)
334-9348
–
Cell
Northeast
Region
GreenFerraez
Brook
Buick-GMC
Bogart,
GA
30622
Green
Brook,
08812
David
(Hispanic)
Todd
Ingersoll
Athens
Chevrolet,
Inc.NJ(Hispanic)
(913)
530-7503
–Brook
Cell
8120
W.
Tufts
Ave.
(706) 549-3512 • (706) 543-1527 – FAX
[email protected]
[email protected]
Green
Buick-GMC
Greg
Cole
(Asian)
101
Rt.
22
East
David
Ferraez
(706)
549-3512
• (706)
543-1527
– FAX – FAX
(732)
752-3000
•(Hispanic)
(732) 752-8286
Northeast
Region
Northeast
Region
4110
Atlanta
Highway
[email protected]
101
Rt.
22
East
Denver,
CO& 80123-1890
(706) 254-4007 – Cell
Southeast
Western*
Regions
Green254-4007
Brook,
NJ
08812
Northeast
Region
(706)
– Auto
Cell
(908)
334-9348
Cell
Green
Brook
Buick-GMC
Ingersoll
of– Danbury
Bogart,
GA
30622
David
Ferraez
(Hispanic)
Todd
Ingersoll
(Hispanic)
Brook,
NJ
08812 – FAX
Athens
Chevrolet,
Inc.Buick-GMC
(732)
752-3000
•(303)
(732)
752-8286
Green
[email protected]
(303)
932-8000
••Brook
933-2445
[email protected]
[email protected]
101
Rt.
22
East
84
Federal
Road
(706)
549-3512
(706)
543-1527 –– FAX
FAX
Greg
Cole
(Asian)
Northeast
Region
Northeast
Region
(732)
752-3000
• (732) 752-8286 – FAX
4110
Highway
(908)Atlanta
334-9348
– Cell
101
Rt.
East06810
Green
Brook,
NJ
08812
Danbury,
CT
(706)
254-4007
–22Cell
(303)
919-1989
–
Cell
Southeast
& Western*
Regions
Green
Brook
Buick-GMC
Ingersoll
Auto
of
Danbury
(908)
334-9348
–
Cell
Bogart,
GA
30622
[email protected]
Green
Brook,
NJ
08812 – FAX – FAX
David752-3000
Ferraez
(Hispanic)
Todd 730-5766
Ingersoll
(732)
•
(732)
752-8286
(203)
• (Hispanic)
(203)-730-5770
[email protected]
Athens
Chevrolet,
Inc.
[email protected]
David Ferraez (Hispanic)
101 Rt.
22
East
84
Federal
Road
[email protected]
(706)
549-3512
(706)
543-1527
– FAX – FAX
(732)
752-3000
(732) 752-8286
Northeast
Region
Northeast
Region
(908)
334-9348
–• Cell
(203)
868-1278
–• Cell
4110
Atlanta
Highway
Green
Brook,
NJ
08812
Danbury,
CT
06810
(706)
254-4007
–
Cell
Todd
Ingersoll
(Hispanic)
(908)
334-9348
–
Cell
Green
Brook
Buick-GMC
Ingersoll
Auto of Danbury
Co-ChairNortheast Region
[email protected]
[email protected]
David
Ferraez
(Hispanic)
Bogart,
GA
30622
(732)
752-3000
•
(732)
752-8286
–
FAX
(203)
730-5766
•(Hispanic)
(203)-730-5770 – FAX
Todd
Ingersoll
[email protected]
Northeast
Region
[email protected]
101
Rt. 22
Bill
Lynch
(Asian)
Green Brook Buick-GMC
84East
Federal
Road
Northeast
Region
(706)
•–(706)
543-1527
(908)549-3512
334-9348
Cell
(203)
– Cell – FAX
Northeast
Region
Ingersoll
Auto868-1278
of(Hispanic)
Danbury
Green
Brook,
NJ
08812
Danbury,
CT
06810
Todd
Ingersoll
Green
Brook
Buick-GMC
(706)
254-4007
– (Hispanic)
Cell
Charles
Winton
(African
American)
Southeast
Region
101 Rt. 22 East
[email protected]
Co-Chair
[email protected]
Ingersoll
Auto
of
Danbury
David
Ferraez
84
Federal
Road
Todd
Ingersoll
(Hispanic)
(732)
• (732)
752-8286
– FAX – FAX
(203)
730-5766
• (203)-730-5770
Northeast
Region
101
Rt.752-3000
22
East
[email protected]
Southeast
Region
Lynch
Chevrolet-Cadillac
Green Brook, NJ 08812
84
Federal
Road
Northeast
Region
Danbury,
CT
06810
Northeast
Region
(908)
334-9348
– Danbury
Cell
(203)
868-1278
– Cell
Ingersoll
Auto
of
Green
Brook,
NJ
08812
Estero
Bay
Chevrolet
Todd
Ingersoll
(Hispanic)
Danbury,
CT 06810
Green
Brook
Buick-GMC
(203)
730-5766
•Winton
(203)-730-5770
FAX
Charles
(African– American)
Ingersoll
Danbury
823
Opelika
Road
(732) 752-3000 • (732) 752-8286 – FAX
[email protected]
Co-Chair
[email protected]
84
Federal
Road
(732)
752-3000
• Auto
(732) of
752-8286
– FAX
David
Ferraez
(Hispanic)
10640
Chevrolet
Way
Northeast
Region
(203)
730-5766
• (203)-730-5770 – FAX
101
Rt.868-1278
22
East
(203)
– Cell
Southeast
Region
84
Federal
Road
Auburn,
AL
36830-4021
(908) 334-9348 – Cell
Danbury,
CT
06810
(908)
334-9348
– Cell
Northeast
Region
Estero,
FL
33928
Ingersoll
Auto
of
Danbury
Co-Chair
(203)
868-1278
–
Cell
Green
Brook,
NJ
08812
[email protected]
Estero
Bay
Chevrolet
Danbury,
CT 06810
Todd 730-5766
Ingersoll
(203)
•
(203)-730-5770
FAX
Charles
Winton
(African
American)
[email protected]
Green
Brook
Buick-GMC
(239)
908-2600
• (239)
908-2601
(334)
821-9001
••(Hispanic)
(904)
384-7611
––– FAX
[email protected]
84 Federal
Road
Co-Chair
[email protected]
(732)
752-3000
(732)
752-8286
FAX
10640
Chevrolet
Way
(203)
730-5766
•
(203)-730-5770
–
FAX
Northeast
Region
(203)
868-1278
– Cell
Southeast
Region
101
Rt.545-9023
22(704)
East
– Cell
Danbury,
CT 968-3667
06810
(904)
––(Hispanic)
Cell
(908)
334-9348
Cell
Estero,
FL
33928
(203)
868-1278
– Cell
Charles
Winton
(African
American)
Ingersoll
Auto
of
Danbury
Co-Chair
[email protected]
Estero
Bay
Chevrolet
Todd
Ingersoll
Green
Brook,
NJ
08812
[email protected]
(203)
730-5766
•
(203)-730-5770
–
FAX
[email protected]
Co-ChairTodd Ingersoll (Hispanic)
(239)
908-2600
908-2601
Charles
Winton• (239)
(African
American)
[email protected]
Southeast
Region
84
Federal
Road
[email protected]
10640
Way
Northeast
Region
(732)
•Chevrolet
752-8286
– FAX
(203)752-3000
868-1278
–(732)
Cell
(704)
968-3667
– Cell
Southeast
Region
Estero
Bay
Danbury,
CTChevrolet
06810
Estero,
33928
Northeast Region
Charles
Winton
(African
American)
Ingersoll
Auto
of
Danbury
(908)
334-9348
–FL
Cell
Andrew
Ferguson**
(African American)
Co-Chair
[email protected]
Todd
Ingersoll
(Hispanic)
[email protected]
Estero
Bay
Chevrolet
10640
Chevrolet
Way
(203)
730-5766
•Winton
(203)-730-5770
– American)
FAX
Charles
(239)
908-2600
• (African
(239)
908-2601
Southeast
Region
84
Federal
Road
[email protected]
Southeast
Region
Pamela
Rodgers
(African
American)
Ingersoll Auto of Danbury
Northeast
Region
10640
Chevrolet
Way
Estero,
FL
33928
(203)
868-1278
–
Cell
Southeast
Region
(704)
968-3667 of
– Cell
Estero
Bay
Chevrolet
Danbury,
CT
06810
Cadillac-Saab
Orange
Park
Charles
Winton
(African
American)
Ingersoll
Auto
of
Danbury
North
Central
Region
84 Federal Road
Andrew
(African American)
Estero,
FL
33928
Co-Chair
(239)
908-2600
•Ferguson**
(239)
908-2601
[email protected]
Estero
Bay
Chevrolet
[email protected]
10640
Chevrolet
Way
(203)
730-5766
•
(203)-730-5770
– FAX
Todd
Ingersoll
(Hispanic)
7999
Blanding
Blvd.
Southeast
Region
84
Federal
Road
Southeast
Region
(239)
908-2600
• Way
(239) 908-2601
(704)
968-3667
Cell
10640
Chevrolet
Rodgers
Chevrolet,
Inc.
Danbury, CT 06810
Estero,
FL
33928
(203)
868-1278
–– Cell
Northeast
Region
Jacksonville,
FL 32244
Estero
Bay
Chevrolet
Danbury,
CT
06810
Cadillac-Saab
of
Orange
Park
(704)
968-3667
–
Cell
[email protected]
Estero,
33928908-2601
Charles
Winton
(African
American)
Co-Chair
Andrew
Ferguson**
(African American)
(239)
908-2600
•Danbury
(239)
[email protected]
23755
Allen
Road
(203) 730-5766 • (203)-730-5770 – FAX
Ingersoll
Auto
ofFL
(904)
778-7700
• (904)899-6876
– FAX
Co-Chair
10640
Chevrolet
Way
(203)
730-5766
•
(203)-730-5770
–
FAX
7999
Blanding
Blvd.
[email protected]
(239)
908-2600
•
(239)
908-2601
Southeast
Region
Southeast
Region
(704)
968-3667
– Cell
84
Federal
Road
(478)
397-6037
– Cell
Woodhaven,
MI
48183-3394
(203) 868-1278 – Cell
Estero,
FL
33928
(203)
868-1278
– Cell
Jacksonville,
FL
32244
Andrew
Ferguson**
(African
American)
(704)
968-3667
–
Cell
Estero
Bay
Chevrolet
Cadillac-Saab
of American)
Orange Park
[email protected]
Danbury,
CT 06810
[email protected]
Charles
Winton
(African
Co-Chair
(239)676-9600
908-2600
(239)676-2876
908-2601
January
2012
[email protected]
(904)
778-7700
•
(904)899-6876
– FAX
(734)
••(734)
– FAXAmerican)
[email protected]
Andrew
Ferguson**
(African
Southeast
Region
[email protected]
10640
Chevrolet
Way
7999
Blanding
Blvd.
(203)
730-5766
•–(203)-730-5770
– FAX
Southeast
Region
(704)
968-3667
Cell
(478)
397-6037
–
Cell
Region
Cadillac-Saab
Orange
Park
Estero,
FLSoutheast
33928
(313)
702-8985
Cell
Jacksonville,
FL 32244
Andrew
Ferguson**
(African
American)
(203)
868-1278
––of
Cell
Estero
Bay
Chevrolet
[email protected]
[email protected]
Cadillac-Saab
of
Orange
Park
Charles
Winton
(African
American)
7999
Blanding
Blvd.
Andrew
(African American)
(239) 908-2600
•Ferguson**
(239) 908-2601
(904)
778-7700
• (904)899-6876
– FAX
Co-Chair
January
2012
Southeast
Region
[email protected]
[email protected]
Charles
Winton (African American)
10640
Chevrolet
Way
7999
Blanding
Blvd.
Southeast
Region
Jacksonville,
FL
Region
(704)
968-3667
–32244
Cell
(478)
397-6037
– Cell
Cadillac-Saab
of
Orange
ParkAmerican)
Estero,
FLSoutheast
33928
Southeast
Region
Andrew
Ferguson**
(African
Jacksonville,
FL
32244
Estero
Bay
Chevrolet
(904)
778-7700
•
(904)899-6876
–
FAX
Cadillac-Saab
of
Orange
Park
[email protected]
[email protected]
7999
Blanding
Blvd.
(239)
908-2600
•(African
(239) 908-2601
Charles
Winton
January
2012 Bay Chevrolet
Southeast
Region
(904)
778-7700
• American)
(904)899-6876 – FAX
10640
Chevrolet
(478)
397-6037
– Way
Cell Blvd.
Estero
7999
Blanding
Jacksonville,
FL
(704)
968-3667
–32244
Cell
Southeast
Region
Cadillac-Saab
of
Orange
Park
(478)
397-6037
–
Cell
Estero,
FL
33928
[email protected]
Jacksonville,
FL 32244 American)
Andrew
Ferguson**
(African
10640 Chevrolet Way
(904)
•Blvd.
(904)899-6876
– FAX
January 2012
[email protected]
Estero
Bay
Chevrolet
7999 778-7700
Blanding
[email protected]
(239)
908-2600
(239) 908-2601
(904)
778-7700
• (904)899-6876 – FAX
Southeast
Region
January
2012
(478)
397-6037
–•32244
Cell
10640
Chevrolet
Way
Estero,
FL 33928
Jacksonville,
FL
(704)
968-3667
–
Cell
(478)
397-6037
–
Cell
Cadillac-Saab
of
Orange
Park
[email protected]
Andrew
(African American)
Estero,
FL Ferguson**
33928 • (904)899-6876
(904)Blanding
778-7700
– FAX
January 2012
(239) 908-2600 • (239) 908-2601
[email protected]
[email protected]
7999
Blvd.
Southeast
Region
January 2012
(239)
•–(239)
(478)908-2600
397-6037
Cell 908-2601
(704) 968-3667 – Cell
Jacksonville,
FL–of
32244
Cadillac-Saab
Orange Park
(704)
968-3667
Cell
[email protected]
Andrew
Ferguson**
(African American)
(904)
778-7700
• (904)899-6876
– FAX
January 2012 [email protected]
7999
Blanding
Blvd.
[email protected]
Southeast
Region
(478)
397-6037
–
Cell
Jacksonville, FL 32244
Cadillac-Saab
of Orange Park
[email protected]
(904)
778-7700
• (904)899-6876 – FAX
Andrew
Ferguson**
January 2012
Andrew Ferguson** (African American)
7999 Blanding
Blvd. (African American)
(478) 397-6037
– Cell
Southeast
Region
Jacksonville,
FL 32244
Southeast Region
[email protected]
Cadillac-Saab
of
Orange
Park
January 2012
(904) 778-7700 • (904)899-6876 – FAX
Cadillac-Saab of Orange Park
7999
(478)Blanding
397-6037Blvd.
– Cell
Jacksonville,
FL 32244
7999 Blanding Blvd.
[email protected]
January
2012
(904) 778-7700 • (904)899-6876 – FAX
Jacksonville, FL 32244
(478) 397-6037 – Cell
(904) 778-7700 • (904)899-6876 – FAX
[email protected]
January 2012
* Cole Chevrolet, Pocatello, ID
** GMMDA Chairman, non-elected
representative
(478) 397-6037 – Cell
[email protected]
9
MDD
Joann Terski, Publisher
Telephone Number: 313.667.6170
Email Address: [email protected]
Ron McCants, Director
Dealer Development
Telephone Number: 313.667.5899
Email Address: [email protected]
INFORM is published by General Motors
Minority Dealer Development (MDD)
for the GM minority dealer network.
Editorial and Design by
Advantage Communications, Inc.
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