Reading station news issue 6
Transcription
Reading station news issue 6
EE Issue 6 – March 2013 FR A twonight stay for two PLUS first class travel tickets WELCOME to the sixth issue of Reading Station News, a publication to keep you up-to-date with the exciting changes ahead as the railway around Reading benefits from a major improvement. You will find regular updates at www.firstgreatwestern.co.uk/reading and www.networkrail.co.uk/reading. Follow us on Twitter @FGW using #Readingstation. Thanks for reading! Fancy a great Cornish break? Free Prize Draw WIN See left for details Jimmy McWhirter, Network Rail construction manager, gets a bird’s eye view of the site We have teamed up with the Pedn Olva Hotel in St Ives to offer Reading Station News readers the chance to win a break away for two in Cornwall. Our winner’s prize includes a two-night stay for two people in a double room with fantastic sea views overlooking the crystal-clear waters of St Ives Bay and a full Cornish breakfast each morning. www.pednolva.co.uk For your chance to win, simply submit your name, address and email details to: Reading Station News Competition, First Great Western, Room B332, Macmillan House, Paddington, London, WC2 1FT. Station Alternatively visit www.firstgreatwestern/stives to submit your details. We’re ready for lift-off READING news The winner will be selected at random. Terms and conditions apply. The prize is a two-night stay for two people sharing a room with breakfast. Accounts for additional meals and beverages must be settled on departure. This exciting prize must be taken before 30 June, 2013, subject to availability at the time of booking and excludes Bank Holidays. The prize includes a pair of first class tickets on the First Great Western network (Subject to availability. No purchase necessary). Closing date: 30 April, 2013. We’re counting down to the most extensive phase yet of Network Rail’s multi-million pound project to transform Reading station and improve the journeys of thousands of rail travellers. This Easter period will see the long-awaited opening of the spectacular new passenger bridge, as well as two new entrances and four more platforms. The work, a huge Network Rail scheme involving a highly-skilled planning and construction team, is part of the Reading investment project which is on track to be completed in 2015, one year ahead of schedule. It will help reduce delays, increase the number of platforms and improve the punctuality of train services on the Great Western network. Over the coming months, more platforms will be upgraded, with the station part of the project due for completion in February, 2014. Up until now, virtually all the work has been completed without impacting customers but, to enable this vital phase to be delivered, there needs to be significant changes to train services that would normally run through Reading and some surrounding stations for the period between Friday, 29 March and Sunday 7 April. This issue of Reading Station News contains the following key information: • A diversionary route map, summarising the changes www.networkrail.co.uk/reading in services between 29 March and 7 April – see pages 4, 5 and 6. • How the new passenger bridge and platforms will improve the customer experience – see pages 2 and 3. • Reading Borough Council is improving the local transport infrastructure to dovetail with the station project – see page 7. • What the future holds for Reading as an important part of the Great Western network – see page 8. Passenger bridge will be bigger and better Workers prepare for the opening of the new passenger bridge More space... easier access to platforms... more information for rail travellers... welcome to the brand new passenger bridge, which opens at Reading station on 29 March. At 110 metres long and 30 metres wide, the huge bridge will provide an impressive new way for customers to get where they’re going with the minimum of fuss and maximum efficiency. During the months of construction work painstakingly performed around the clock by Network Rail, this massive structure has been the most visible part of the whole project, dominating the skyline around the station – now it’s almost time to reveal what all the fuss has been about. Bill Henry, Network Rail Programme Director, said: “There’s so much space up Winner Margie can book her Cornwall break there and it will be so much easier for people to move around, especially when they are carrying luggage with them. It will be a good vantage point, too, with massive glazed areas at either end providing spectacular views across Reading. “There will be a choice of escalators, stairs and twice as many lifts as there are currently to each platform from the passenger bridge.” The bridge will feature many of the new, state-ofthe-art information screens – there will be 120 in total, strategically positioned around the station – which will provide rail travellers with up-to-date details of their journey. Gareth Taylor, First Great Western’s Senior Project Interface Manager for the Reading Station Redevelopment said: “We’ve tried to locate screens in the Margie Heath is looking forward to enjoying a holiday break in Cornwall after winning a competition in the last issue of Reading Station News. “That’s fantastic news,” areas where people will need them at the various decisionmaking points. When you enter the station, the first priority is to think about which platform you need.” “Customers will also benefit from two mobile help desks. Each one is equipped with a laptop and a wireless printer and staff will be able to look up real time trainrunning information. When customers ask: ‘Where’s my train?’ we will be able to quickly access our internal computer systems to tell them. “We can help them plan their journey and print out their own itinerary if necessary.” Two new entrances, one at the west end of the station next to The Three Guineas pub, and one to the north near the current multi-storey car park, will also be unveiled on 29 March, supplementing the existing main way in to said Margie, who lives in Leytonstone, east London and is a big fan of competitions. Margie’s prize includes a two-night bed and breakfast the station and the Brunel Arcade, both of which will remain unchanged. The new southern entrance will provide customers with a fast-track route to the passenger bridge and will also have three self service ticket machines. On the northern side the new entrance will also have three self-serve machines, as well as two manned ticket windows and an excess fare facility. Regular Reading station users will know that the old passenger bridge linking the multi-storey car park and the station was closed at the beginning of March and, when the new passenger bridge and entrances are opened, the car park layout will change, too. At the moment it fills from level nine downwards but, in future, will be populated from the ground up, with the mobility bays being moved accordingly. stay for two people at the Beacon Country House Hotel plus two first class rail tickets for the First Great Western network. “My grand-daughter Laura www.firstgreatwestern.co.uk/reading New look platforms ready to roll Rail travellers using the station after the Easter holiday will not only be able to use the new passenger bridge, they will also benefit from the new platforms 12 to 15, each of which will have dedicated waiting rooms, information screens and customer toilets. Reading Station Manager Maggie Rolfe said: “Customers will immediately be able to envisage how the rest of the station is going to be upgraded to meet the same standards.” The new station will give Train Operating Companies added flexibility for the way they use platforms – each will have two sections, A and B, which will enable trains of varying lengths to occupy different ends of the platforms at the same time, improving efficiency and timings for customers. Added Maggie: “It’s an arrangement which has worked very well at Birmingham New Street station. We can have two trains using the same platform, at different ends, at the same time so there is far more flexibility. At the moment we would only have one train at a platform at any one time.” The Reading remodelling is a fascinating engineering and railway project and we hope to keep you informed with each issue of Reading Station News. If you would like more detailed information, please let us know how you would like to receive this: 1. Via email. 2. On the Network Rail website. 3. Other forms of communications, e.g. newsletters etc. Send us your thoughts by visiting www.firstgreatwestern.co.uk/rsn. Improving the journey for all rail users Reading is the second busiest train station outside London – and is set to get even busier as passenger numbers are predicted to double by 2030. Network Rail’s £895 million investment project will see new platforms, a passenger bridge and two new entrances built at the station. It will also unblock the bottleneck at Reading by changing the track layout – improving journeys for thousands of passengers every day. A better station has recently adopted a horse in the West Country so we may well go to the animal sanctuary down there at the same time.” We’re building five new platforms at Reading station, plus a new passenger footbridge with escalators and lifts providing step-free access to all platforms, and two new entrances. A better railway We’re building a viaduct to the west of Reading to take fast main lines over freight and relief lines. This will help the railway to cope as demand for train services increases. www.networkrail.co.uk/reading Fewer delays The new track and platforms will mean trains won’t need to queue while approaching the station and can still run if there are temporary problems with other services. More freight capacity The new track being built will provide space for six extra freight trains each day – this could take around 200 lorries a day off the roads. Easter 2013 Service information Comparison of Journey Times – Easter 2013 Overview of diversionary routes To Birmingham 1 TPH 2T PH (1 t oS wa nse a, 1 to B rist 1 TPH 1T pril Greenford Twyford Maidenhead Slough West of England London Waterloo - 1:01 Reading Basingstoke or Westbury** 1:09 - 1:39 Reading Basingstoke (then bus) or Westbury (train) Theale (bus)† 1:00 - 1:35 Bristol/Bath/ Chippenham London Paddington - 1:11 Reading Swindon (then bus) 0:45 Swindon London Paddington - 1:12 - 1:23 Reading Direct bus 0:36 Didcot Parkway London Paddington Oxford** 1:40 Reading Direct bus 0:33 Reading London Waterloo - 0:50 Reading West London Waterloo Reading** 1:02 London Waterloo Bus to Reading, then train† 1:06 Reading Direct train**/ bus† 0:05 Swansea/Cardiff/ London Newport/ Paddington Bristol Pwy Reading - 1:23 Swindon (then bus) 0:54 Oxford London Paddington - 0:50 - 0:55 Reading Didcot (then bus) 0:54 - 0:59 Cheltenham Spa London Paddington Swindon** 1:19 PH only 1 TPH† Winchester ) To West of England (SW T) Reading Swindon (then bus) 0:51 Oxford** 1:30 4 TPH (2x HC, 2x FGW)† Windsor and Eton Central North Cotswolds/ London Worcester Paddington Reading Didcot 1:00 London Waterloo - 0:44 Reading -** 0:40 Reading Theale (then bus)† 0:46 London Waterloo Reading** 1:02 London Paddington Train to Theale, bus to Slough, then train† 1:05 Reading -** 0:08 - 0:23 Reading Theale (then bus)† 0:10 - 0:30 Cholsey/Goring/ Pangbourne/ Tilehurst London Waterloo Bus to Reading, then train 0:40 Reading Direct bus 0:33 Henley-onThames/ Shiplake/ Wargrave London Waterloo Twyford, then bus to Wokingham, 1:03 then train** London Paddington Twyford then bus to Maidenhead, 0:44 then train† Reading Twyford, (then bus) 0:22 Twyford London Waterloo Bus to Wokingham, then train** 0:52 London Paddington Bus to Maidenhead, then train† 0:36 Westbury Mortimer Bramley T (SW 23:45 Thursday 28 March – 04:00 Tuesday 2 April and 23:00 Saturday 6 April – 03:30 Monday 8 April We will be unable to run trains between Didcot Parkway and Maidenhead during these dates. Lines between Slough and Hayes & Harlington will be closed between 28 March – 2 April. Where lines are closed, First Great Western will divert trains or run buses to make sure customers get to where they need to go. High Speed Services from Bristol Temple Meads and South Wales into and out of Paddington will be diverted via Banbury and journeys will take significantly longer than normal. Hayes & Harlington 2 TPH 7A XC = CrossCountry SWT = South West Trains HC = Heathrow Connect Marlow Farnborough North ) FGW T, 1x W xS H (5 6 TP North Camp Pewsey/ Bedwyn/ Newbury and stations to Theale Redhill 2 TPH 1 TPH 3 TPH (2x SWT 1x FGW) H Additional journey times hh:mm ) † Reading West 5 TPH (1x XC 4x SWT) 1 TPH Theale Bedwyn Pewsey 1 TP Change at ads 4T PH † 1 TPH 2 TPH H 1 TP ry 1 TPH (XC) Me Wokingham S H ple 2 TPH ay und 1 TP ol T em Tilehurst 1 TPH Bradford-on -Avon Train service Heathrow Connect and Heathrow Express will both be running 2 trains per hour. Henley-onThames 2 TPH eve GW 1x F hours 2 1 TPH To Newport / Cardiff / Swansea Bus route NB.All trains are First Great Western services unless marked. 3 TPH (2x FGW, 1xXC) 1 TPH TPHTrains per hour in both directions * 1 TPH, XC; 1x FGW every 2 hours (1xXC 1xFGW) Limited through service for Oxford change at Worcester To Key 23:45 Thursday 28 March – 04:00 Tuesday 2 April and 23:00 Saturday 6 April – 03:30 Monday 8 April To Great Malvern / Hereford From N.B Pewsey 1 train every 2 hours To Portsmouth To Bournemouth Services to and from the West of England will be diverted to start / terminate at London Waterloo. Trains will call at Basingstoke for connections to Reading. Customers are advised that journeys will be take significantly longer than normal. Reading Station will be open for South West Trains services and FGW North Downs and services to Basingstoke, Newbury / Bedwyn / Westbury except on Sunday 7 April when Platform 2 will be closed. On Sunday 7 April buses will replace trains between Reading and Basingstoke and between Reading and Theale. Onward rail connections will be available at Theale to Newbury / Bedwyn / Westbury. 04:00 Tuesday 2 April – 23:00 Saturday 6 April Reading platforms 2, 4 and 5 and new platforms 12-15 will be open. FGW and CrossCountry will operate a reduced service through Reading. FGW North Downs services will operate normally. There will be a reduced frequency between Reading and Basingstoke and Reading and Newbury / Bedwyn / Westbury. CrossCountry will be operating a Manchester to Bournemouth service which will call additionally at Reading West. Customers are advised to check their journeys before travelling. For further information, or to sign up for updates, visit www.firstgreatwestern.co.uk/reading Reading Direct bus 0:15 Maidenhead London Paddington Train to Slough, bus to Hayes & Harlington, then train** 0:40 - †0:00 Reading Direct bus 0:35 Slough and stations to West Drayton London Paddington Bus to Hayes & Harlington, then train** 0:25 - †0:00 Reading Bus to Maidenhead (then bus) 0:40 ** = Rail Connection This is a summary overview of how services are affected over Easter. For exact times and variations please pick up a timetable at your local station www.firstgreatwestern.co.uk/reading www.networkrail.co.uk/reading † = Sunday 7 April only Check out journey details before you travel this Easter TICKET RESTRICTIONS Peak travel time restrictions are lifted for all First Great Western services on Good Friday (29 March) and Easter Monday (1 April). This means that Super Off-Peak, Off-Peak and Off-Peak Day tickets, as well as Off-Peak Day Travelcards, will be valid at any time of the day. Advance Purchase tickets, however, remain valid on booked services only. Customers holding a Network Railcard, Annual Gold Card or Devon & Cornwall Railcard will be able to obtain discounted travel on First Great Western services at all times of the day from Friday 29 March until Monday 1 April inclusive. GroupSave discount will not be available for travel to and from London with First Great Western between 1400 on Thursday 28 March and 1400 on Tuesday 2 April. This discount will also be unavailable on Sunday 7 April for travel to and from London with FGW. Travelcards will be valid throughout the relevant London Fares Zone(s) from Friday 29 March until Monday 1 April inclusive for travel on London Underground, Docklands Light Railway and London Buses. Please enquire with Transport for London (www.tfl.gov.uk) for details. Weekend First upgrades will be available on First Great Western services from Friday 29 March to Monday 1 April, subject to availability and at the discretion of the Train Manager. Please purchase your upgrade tickets on board. CUSTOMER ASSISTANCE Assisted travel will be available for those who need extra help with their journey. Please contact FGW on Freefone 0800 197 1329 or Textphone 18001 0800 197 1329 where a specialist team will be available to offer you advice. If part of your journey is by a rail replacement coach and you are unable to use this service, an alternative means of transport will be provided at no extra cost. We recommend that you give at least 24 hours notice before travelling. FURTHER INFORMATION First Great Western For tickets, information, real time updates and offers visit www.firstgreatwestern.co.uk or call us on 08457 000 125 (0700 to 2200 daily). First Great Western’s Angela Agapi with one of the new mobile help desks The clear message for rail travellers over the Easter holiday period is: Check your journey details before you travel. First Great Western Projects Interface Manager Barry Milsom said: “We are doing our utmost to make customers aware of how their journeys will be affected and there are many ways in which they can find out more information. “We would advise customers to look at our website, www. firstgreatwestern.co.uk/ reading, where there is a summary of the key dates and how the train and replacement bus operation will run. There are also free timetable booklets available for download and to collect in hard copy format from stations.” The booklets are: Book 1 – London to Taunton, Exeter, Plymouth First Great Western - Customer Assistance Freephone 0800 197 1329 Textphone 18001 0800 197 1329. and Cornwall. Book 2 – London to Oxford, Bristol, Cheltenham, Worcester and Swansea. Book 3 – Local services in London and the Thames Valley. Added Barry: “Rail travellers can also seek assistance from our customer information desks and station staff, who will have all the relevant information to hand. Despite all the changes and proposed diversions, their journeys will be made as smooth as possible.” AMENDMENTS TO TRAIN SERVICES From Friday 29 March through to Sunday 7 April, the majority of train services that normally call at Reading will be retimed, diverted, or substituted by rail replacement services. Train services between London Paddington and the West of England will be diverted away from the Reading area and will start and terminate at London Waterloo on certain dates during and after Easter. On some dates the Night Riviera sleeper service will be replaced by a High Speed Train and will operate to and from London Waterloo. Sleeper berths will not be available on these diverted trains. Train services between London Paddington and Bristol, Cardiff and Swansea will be diverted away from the Reading area and journey times will be extended on several dates over the Easter period. Services in the Thames Valley and London areas will be amended with rail replacement services in operation on many routes. National Rail Enquiries For up-to-date train times and details of all UK train companies, visit www.nationalrail.co.uk or call 08457 48 49 50 (24 hours, calls may be recorded). Network Rail The UK’s national railway infrastructure company. Visit www.networkrail.co.uk or call 0845 711 4141 (24 hours). Passenger Focus For help and advice on issues that affect your journey call 0300 123 2350. OTHER USEFUL WEBSITES www.crosscountrytrains.co.uk CrossCountry operate train services from Scotland, the North of England, through Birmingham New Street to Bristol Temple Meads, Exeter St Davids and the West Country as well as to Reading and Bournemouth. www.southwesttrains.co.uk South West Trains operate train services in southern England and from London Waterloo to Bristol Temple Meads and Exeter St Davids. www.transport-direct.org.uk For updates on road and rail travel in Britain. www.railair.com For details of buses operating between Reading and Heathrow Airport. www.nationalrail.co.uk For up-to-date train times, fares and station information. www.firstgreatwestern.co.uk/reading Working together to improve Reading – for all concerned Reading Borough Council continues to play an important part in the transformation of the station and the local transport infrastructure for the surrounding area. From the start of the project, the Council has worked alongside Network Rail to ensure that rail travellers and members of the general public will all benefit from this massive building scheme. “I’m very pleased with the progress made and, having had a recent tour of the whole site lasting more than two hours, I’m impressed,” said Tony Page, Reading’s Lead Councillor for Regeneration, Transport and Planning. “We’re all looking forward to Easter, with the closure of the overbridge and the vast improvement that will be delivered when the new pedestrian bridge is opened. “I’m also very enthused about the re-opening of the old subway underneath the station.” Following the closure of the old footbridge which provided the link between the multi-storey car park and the station, a fully refurbished pedestrian subway has provided a temporary replacement route for rail travellers. Once the new passenger bridge is opened on 29 March, the subway will continue to provide a way for non-station users to cross on foot from one side of the town to the other. Most of the road, pavement and traffic signalling works will be completed to link with the opening of the northern station entrance – with full operation of the new public transport interchange expected by July. The public square area is scheduled to be finished by April 2014. The new northern interchange will include the following: •A large public square area providing direct access to Left to right: Gareth Taylor (First Great Western), Councillor Tony Page, Graham Denny (Network Rail) and Dave Forbes from lead contractors Costain at the entrance to the new subway “We’re all looking forward to Easter, with the closure of the overbridge and the vast improvement that will be delivered when the new pedestrian bridge is opened.” Councillor Tony Page the new northern station facilities, including the new subway •New bus stops, shelters, taxi ranks and cycle parking for around 350 cycles •Pedestrian and cycle access across Vastern Road via a new traffic signal junction and the new signal crossings •New street furniture and paving •Dedicated bus, taxi and cycle lanes to serve the interchange. The Council is also considering a town cycle hire scheme which will be available at the station. Conventional racks for people using their own cycles will be provided at both the north and south areas of the station this year with the new hire system expected to be in operation in 2014. “The final locations have still to be decided but the station will clearly be a very important hub for the new cycle hire scheme,” added Mr Page. There are also plans to build a new pedestrian and cycle way over the Thames, between the existing Reading and Caversham bridges, to link up with the station development, a project which should be built and delivered by March 2015. www.networkrail.co.uk/reading One of the first passengers to use the newly-refurbished subway just after it opened on 1 March 2013 Great legacy for the town Reading will feel the huge benefits of the transformation of its station and rail infrastructure for many years to come. That’s the firm opinion of Bill Henry, Network Rail’s Programme Director, and the man in charge of an almost billion-pound investment project which will change the experience on the Great Western network for thousands of rail travellers from all over the country. “We now have 14 million passengers using Reading TBC annually,” said Bill. “This project is future proofed to anticipate the doubling of those numbers by 2030. Even now it’s amazing to see the volume of passengers coming through on a consistent basis every day. You have natural peaks in the morning and the evening but there’s a pretty constant flow throughout the day. “The railway is a vital component of Reading’s economy and it’s going to continue to enrich this town in many ways.” Like everyone else who is involved with the Reading Remodelling work, Bill is looking forward with great anticipation to seeing the “The railway is a vital component of Reading’s economy and it’s going to continue to enrich this town in many ways.” bill henry, network rail programme director public reaction to the opening of the new passenger bridge, platforms and entrances at Easter but he knows there is much more to be done before the scheme is signed off, one year ahead of schedule, in 2015. “The most dramatic change people will see is the flow of passengers off lifts, stairs and escalators to the new platforms and how wide and grand the transfer deck is compared to the existing one. That will be quite something to see and experience. “I look at this as being the second stage of a major transformation with all the new track we are putting in on the north side of the station, for platforms 12 to 15, going live on the morning of the 2nd April. “People have already been using the new platforms 4, 5 and 6 – that was the first phase. Now you can see some architectural flow, with the canopies blending in with the new sections we’re doing on the transfer deck, western gateline and northern entrance. The platforms are wider, safer and give the passengers a better experience.” Network Rail’s next significant timeline milestone will come with the completion of a new train care depot, situated to the west of the station. “Immediately following the Easter works, we’re going to be concentrating on the depot, which we’re on programme to finish in early summer this year. There will then be the transition of First Great Western from their existing depot to a fully operational new facility in mid-summer.” The 210-metre long state-of-the-art depot will replace the old train shed, which has to be demolished to make way for a new viaduct, crucial in helping to create more room for trains and unblock the bottleneck that causes congestion on the railway in Reading. “This depot can handle not only the current train volume on the rail system but also the future volume. It will be equipped for the maintenance of the new trains which will be put on this railway system as we electrify it. That’s going to be a cleaner and more www.firstgreatwestern.co.uk/reading efficient operation.” While more platform work continues apace towards conclusion of the station overhaul by February 2014, the viaduct project will be one of the final pieces of this huge construction jigsaw to be slotted into place. At the moment, passenger and freight lines are merged and cannot operate independently but, when the new viaduct is finished, fast passenger trains will run above a new, slower freight track, helping to end the delays currently experienced by congestion at the west side of the station. Added Bill: “What we have tried to do is always be ahead of schedule. It was originally meant to complete in 2016 so we’ve knocked a year off that. “During the three years we have been working on the project, the success of the build has been primarily due to the local community and the passengers who have put up with the modifications, re-routing and all the hoarding that’s been up to allow us to get on with our job. “Hopefully the benefit is that they see the improvements taking place on a daily basis. That’s how fast we are building this project.”