Windstream Florida, Inc.
Transcription
Windstream Florida, Inc.
Windstream Florida, Inc. GENERAL SUBSCRIBER SERVICES TARIFF For Telephone Service GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Tenth Revised Contents Page 1 Cancels Ninth Revised Contents Page 1 ISSUED: August 1, 2006 BY: Vice President EFFECTIVE: August 16, 2006 TABLE OF CONTENTS SECTION SUBJECT 1 DEFINITION OF TERMS 2 GENERAL REGULATIONS 3 BASIC LOCAL EXCHANGE SERVICE 4 SERVICE CHARGES 5 CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 6 DIRECTORY LISTINGS 7 COIN TELEPHONE SERVICE 8 ABBREVIATED DIALING 9 FOREIGN EXCHANGE SERVICE 10 KEY AND PUSHBUTTON TELEPHONE SERVICE 11 PRIVATE BRANCH EXCHANGE SERVICE 12 CENTREX SERVICE 13 MISCELLANEOUS SERVICE ARRANGEMENTS 14 AUXILIARY EQUIPMENT 15 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 16 DATA SERVICE 17 MOBILE TELEPHONE SERVICE 18 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 19 WIDE AREA TELECOMMUNICATIONS SERVICE 20 LOCAL AND PRIVATE LINE SERVICE AND CHANNELS 21 OPTIONAL CALLING PLANS 22 ACCESS SERVICES 23 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES 24 EMERGENCY REPORTING SERVICE 25 BUNDLED SERVICE OFFERINGS 26 DIRECTORY ASSISTANCE SERVICE 29 DIGITAL DATA COMMUNICATION SERVICE 100 OBSOLETE SERVICE OFFERINGS (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Third Revised Title Page Cancels Second Revised Title Page ISSUED: July 14, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: July 17, 2006 GENERAL SUBSCRIBER SERVICES TARIFF This tariff contains regulations and rates applicable for the furnishing of Basic Local Exchange Service, Long Distance Message Telecommunications Service, Mobile Telephone Service, Wide Area Telecommunications Service and for other general subscriber services, equipment and facilities associated with the above services offered by the Windstream Florida, Inc. Telephone Company. This tariff and a Map Supplement containing individual Exchange Service Area maps are on file with the Florida Public Service Commission. EXPLANATION OF SYMBOLS When changes are made in any tariff page, a revised page will be issued canceling the tariff page affected; such changes will be identified through the use of the following symbols. (C) To signify changed regulations (D) To signify discontinued rate, regulation or text (I) To signify increase (N) To signify new rate, regulation or text (R) To signify reduction (T) To signify a change in text but no change in rate or regulation (M) To signify information moved from one location to another (O) To signify information that has been obsoleted GENERAL SUBSCRIBER SERVICES TARIFF WINDSTREAM FLORIDA, INC. Fifteenth Revised Page 1 Cancels Fourteenth Revised Page 1 ISSUED: August 1, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 16, 2006 INDEX SUBJECT SECTION PAGE 8 22 2.2.4 6.6 ALL 1 4 10 Abbreviated Dialing Access Services Accessories Provided by the Subscriber Additional Listing Charges Additional Listings for Names Spelled More Than One Way Advance Payments Airline Mileage Between Rate Centers Allowance for Interruption ALLTEL Digital Centrex (ADC) Alternate (Directive) Listings Application for Service Application of Rates for Business and Residence Service Application of Service Charge Application of Tariff Audible Ring Signalers Automatic Intercept Service Auxiliary Equipment Availability of Facilities 6.7.5 2.4.1 18.5 2.4.5 12 6.7.6 2.3.3 13 23 13 31 1 13 9 2.3.4 4.2 2.1 14.1.5 13.15 14.1 2.3.1 12 2 1 4 35 ALL 8 Basic Local Exchange Service Billing Procedures Broadcast of Recordings of Telephone Conversations Bundled Service Offerings Business Listings 3 2.4.3 2.2.5 25 6.2 ALL 28 4 1 2 Call Forwarding - General Call Forwarding - Rates Call Waiting - General Call Waiting - Rates Cancellation of Service for Cause Caption Listings Central Office Non-Transport Service Offerings Central Office Work Charge Change Changes in Telephone Number Charges Applicable Under Special Conditions Company Facilities at Hazardous or Inaccessible Location 13.3.1 13.3.3 13.3.1 13.3.3 2.2.10 6.7.4 12 4.2.4 4.1.2 4.4.1 5 3 5 4 5 6 12 ALL 5 2 7 ALL 2.3.12 20 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Eleventh Revised Page 2 Cancels Tenth Revised Page 2 ISSUED: February 27, 2008 Vice President Little Rock, Arkansas EFFECTIVE: March 13, 2008 INDEX SUBJECT SECTION PAGE 18.4 12 15 5.1.1 13.3.1 13 13.1 ALL 1 3 34 14 Datapath Data Transmitting and Receiving Equipment and Teletypewriter Equipment Defacement of Premises Definition of Terms 100.5 4 16.1 2.5.4 1 1 32 ALL Deposits DIALAN Digital Data Communication Service Direct-In-Dialing General Direct-In-Dialing Rates Directory Assistance Call Completion Directory Assistance Service - General Directory Assistance Service - Rates Directory Listings Disaster Assistance Plan Dual Name Listings 2.4.2 29.2 29 11.2.1 11.2.2 26.4 3.7.1 3.7.2 6 13 6.3.2 2 7 1 3 4 3 9.1 9.1 ALL 4.2 5 EAS - See Local Service Areas Emergency Reporting Services - 911 Equipment for the Hearing Impaired - General Establishing and Furnishing of Service Establishment of Credit - See Deposits Exchange Rates - See Monthly Exchange Rates Exchange Service - See Basic Local Service Extension Line Mileage - General Extension Line Mileage - Rates Extension Stations 24 14.1.1 2.3 13.1.1 13.1.2 13.9 ALL 1 8 1 1 18 Federal Aviation Agency - FAA Floor Space, Electric Power and Operating at the Subscriber's Premises Foreign Exchange Service Foreign Listings 5.3.2 4.1 2.3.7 9.1 6.7.2 17 1 11 Conference Service Connection with Certain Facilities and/or Equipment of Others Construction Charges - General Custom Calling Features - General Custom Calling Local Area Signaling Service - Per Use Toll Blocking (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: SUBJECT INDEX Twelfth Revised Page 3 Cancels Eleventh Revised Page 3 July 17, 2001 Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: August 3, 2001 INDEX SUBJECT General Regulations Grandfather Conditions SECTION PAGE 2 3.6 ALL 8 - - 2.5.3 6.7.3 2.3.6 2.4.6 32 11 16 31 23.1 20.2 25 18.7 29.4 1 2 ALL 24 14 Key and Pushbutton Service Trunk Line Rates 10.1.1 1 Late Payment Charge Leaky PBX Surcharge Liability of the Company Lifeline Assistance Limited Communications Limitations and Use of Service Link-Up Florida Local Calling Area - General Local Exception - Basic Local Exchange Services 2.4.4 20.1.3 2.5 3.10 2.2.7 2.2 4.7 3.4.1 3.9 30 2 31 13 5 1 9 5 12 Local Exceptions - Trunk Lines Local Exceptions - Private Branch Exchange 10.1.2 11.1.3 3 2 Local Service Areas Long Distance Message Telecommunications Service 3.4.2 18.1 5 1 Maintenance and Repairs Miscellaneous Charges Miscellaneous Listings 2.3.11 4.4 6.7 20 7 11 Hearing Impaired - See Equipment for Hearing Impaired Indemnifying Agreement Indented Listings Initial Service Periods Installment Payments Interconnection of Local Exchange Services to Shared Tenant Service Interexchange Private Line Service Interconnection of Mobile Carriers IntraLATA Long Distance Verification and Emergency Interrupt Service ISDN (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Sixth Revised Page 4 Cancels Fifth Revised Page 4 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 INDEX SUBJECT Miscellaneous Service Arrangements Mobile Telephone Service - General Mobile Telephone Service Rates Mobile Telephone Service Regulation Modem Pooling Monthly Exchange Rates SECTION PAGE 13 17.1 17.3 17.2 29.3 3.3.1 ALL 1 2 1 13 3 (N) (D) Network Access Register (NAR) Non-Listed Number Service Non-Published Number Service 3.11 6.5 6.4.1 13.3 9 7 100.1 13.10.1 13.10.2 13.10.3 21.1 - 1 20 20 20 1 - Payment Arrangements and Credit Allowances Payment for Service Premise Visit Charge 2.4 2.4.4 4.2.3 23 29 5 Private Branch Exchange Service Private Branch Exchange Service Trunk Lines Private Line Service Private Line Service Rates and Charges Provision and Ownership of Directories Provision and Ownership of Equipment and Facilities Provision and Ownership of Telephone Numbers Provision for Certain Local Taxes and Fees Public Telephone Access Service for Customer Provided Equipment (CPE) 11 11.1 20.1.1 20.1.2 2.3.9 ALL 1 1 2 19 2.3.8 2.3.10 2.5.5 7.3 18 19 32 5.2 Obsolete Service Offerings Operator Assisted Local Calls - General Operator Assisted Local Calls - Regulations Operator Assisted Local Calls - Rates and Charges Optional Calling Plans Ownership - See Provision and Ownership (T) (D) (T) (T) (D) (T) (T) (T) (T) (N) (D) (D) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Seventh Revised Page 5 Cancels Sixth Revised Page 5 ISSUED: March 30, 2007 BY: Vice President Little Rock, Arkansas EFFECTIVE: April 16, 2007 INDEX SUBJECT Radio Common Carrier (RCC) Interconnection Service Rate Groups Rate Schedule Rates Recorded Public Announcements Reference Listings Remote Access Residence Listings Ring+ Service Ring Again Ring Signalers Schedule of Charges Service Charges Service Irregularities Service Order Charges Shared Tenant Service Simple Business Simple Residence Special Promotions Special Service Arrangements Speed Calling - General Speed Calling - Rates Station Message Detail Recording (SMDR) SECTION PAGE 5.3.1 3.2.3 3.2.1 3.3.1 2.2.6 6.7.1 13.3.1 6.3.2 13.7 13.3.1 14.1.3 4 2 1 3 4 11 4.2 5 10 4.2 3 4.3 6 4.1 2.5.1 4.2.2 23 4.1.4 4.1.5 2.7 5.3 13.3.1 3.3.3 12.3 ALL 31 4 1 2 2 33 4 4 5 42 (D) Telecommunications Access System Act of 1991 Telecommunications Device for the Deaf (TDD) Telephone Directories Temporary Listing Terminal Equipment Termination Charges Termination of Service Three-Way Calling - General Three-Way Calling - Rates 3.11 14.1.4 6.8.1 6.7.7 4.1.3 4.5 2.3.15 13.3.1 13.3.3 13.4 4 15 15 2 8 22 4 5 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Eleventh Revised Page 6 Cancels Tenth Revised Page 6 ISSUED: March 30, 2007 BY: Vice President Little Rock, Arkansas EFFECTIVE: April 16, 2007 INDEX SUBJECT SECTION PAGE Toll Tariff Touch Calling Service - General Touch Calling Service Rates and Charges Transmitting Messages Transfer of Service Between Subscribers Transitional Lifeline Assistance Trouble Location Charge Two-Point Service 18 13.2.1 13.2.2 2.2.8 2.3.5 3.15 15.10 18.3 ALL 2 3 5 15 17 43 1 Uniform Statewide Access Charge Unlawful Use of Service Use of Facilities of Other Connecting Carriers 2.6 2.2.9 2.5.2 33 5 31 Vacation Rate Service Verification and Emergency Interrupt Service Voice Mail Integration 2.3.14 3.7 13.12 21 10 30 Waiver of Nonrecurring Charges for Military Personnel Warm Line Wide Area Telecommunications Service - WATS Work Performed Outside Regular Working Hours 4.9 13.3.1 19.1 2.3.13 12 4 1 20 (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 First Revised Contents Page 1 Cancels Original Page 1 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DEFINITION OF TERMS CONTENTS PAGE NO. DEFINITION OF TERMS 1 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Third Revised Page 1 Cancels Second Revised Page 1 ISSUED: August 15, 1995 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: October 17, 1995 DEFINITION OF TERMS ACCESS LINE The central office equipment and all company plant facilities up to and including the company-provided Standard Network Interface. These facilities are company-provided and maintained, and provide access to and from the telecommunications network for message toll service and local calling. ACCESSORIES Devices which are mechanically attached to, or used with, the facilities of the Company and which are independent of, and not electrically, acoustically or inductively connected to the communications path of the telecommunications systems. AFFILIATED ENTITIES Affiliated entities are those corporations partnerships, proprietorships or other groups that hold stock in excess of fifty percent (50%) of the stock of the entity which claims to be affiliated. AGENT OR REPRESENTATIVE One authorized to act on behalf of another, usually by legal contract. BASE RATE The rate for primary classes of exchange service. (D) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 First Revised Page 2 Cancels Original Page 2 Cancels Original Page 1.1 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DEFINITION OF TERMS BASIC TERMINATION CHARGE See "Termination Charge". BUILDING (SAME) The term "same building" as it applies to other than Shared Tenant Service buildings, is to be interpreted as a structure under one roof, or two or more structures under separate roofs but connected by passageways in which the wires or cables of the Company can be safely run, provided the plant facility requirements are not appreciably greater than would be required normally if all structures were under one roof. In those cases where there are several structures under separate roofs but connected by passageways and the plant facility requirements for furnishing telephone service are appreciably greater than would be required normally if all the structures were under one roof, the term "same building" applies individually to each of the separate structures. Pipes and conduits are not considered passageways. BUILDING (SINGLE) In a Shared Tenant Service application, the term "Single Building" means one structure under one roof. Separate buildings superficially connected are not considered as one building. CALLING AREA See "Local Service Area" CANCELLATION CHARGE A charge applicable under certain conditions when application for service and/or facilities is canceled in whole or in part prior to the completion of the work involved. (M) Material on this page was previously found on Pages 1, 1.1 and 2 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Third Revised Page 3 Cancels Second Revised Page 3 ISSUED: May 24, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 1, 1991 DEFINITION OF TERMS CENTRAL OFFICE A central office is a local operating unit by means of which intercommunication is provided for subscribers within a specified area under contracts for exchange service. An essential characteristic of a central office is switching equipment to which telephone stations are connected by means of circuits known as "Central Office Lines". CENTRAL OFFICE LINE See "Exchange Lines". CLASS OF SERVICE A description of telephone service furnished a subscriber in terms such as: a. For Exchange Service: Grade of Line: Type of Rate: Character of Use: Dialing Method: b. Individual line, etc. (see also "Primary Class of Service") Flat rate Business or residence Touch calling or rotary For Long Distance Service: Type of Call: Station-to-station or person-to-person COIN BOX TELEPHONE A telephone set equipped with a device for collecting money in payment of telephone messages and used in connection with either public or semi-public telephone service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Fourth Revised Page 4 Cancels Third Revised Page 4 Cancels Original Page 4.1 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DEFINITION OF TERMS COLLECT CALL The procedure by which certain messages, upon request, may be reversed (charged to the called station) upon acceptance of the call at the called station. COMMUNICATIONS SYSTEMS Channels and other facilities which are capable, when not connected to telecommunications services, of communications between customer-provided terminal equipment or Company stations. COMPANY Wherever used in this tariff, "Company" refers to ALLTEL Florida, Inc., unless the context clearly indicates otherwise. CONFORMING ANSWERING DEVICE A conforming answering device is a customer-provided device which automatically answers incoming calls, transmits a pre-recorded message or signal, records a voice message if so designed and automatically disconnects from the line. The device may incorporate a remote interrogation function, and must incorporate an authorized protective connecting module and must bear a valid conformance number. A conformance number denotes an identifying number assigned to a particular model showing that it is in conformance with provisions set forth by the Company. CONNECTING ARRANGEMENT The equipment provided by the company to accomplish the direct electrical connection of customer-provided facilities with the facilities of the Company or of facilities of the Company with other facilities of the Company. (M) Material on this page was previously found on Page 3 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Sixth Revised Page 5 Cancels Fifth Revised Page 5 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 DEFINITION OF TERMS CONSTRUCTION CHARGE A separate charge authorized in the tariff for construction of pole lines, circuits, facilities, etc. CUSTOMER PREMISES The discrete real property owned, leased or controlled by the customer for the customer's own business or residential purposes. CUSTOMER-OWNED TERMINAL EQUIPMENT (COTE) Devices or apparatus and their associated wirings, provided by a customer, which do not constitute a communications system, and which when connected to the communications path of the telecommunications system, are so connected either electrically, acoustically or inductively. DATA ACCESS ARRANGEMENT A protective connecting arrangement for use with the network control signaling unit, or in lieu of the connecting arrangement, an arrangement to identify a central office line and protective facilities and procedures to determine compliance with criteria set forth in Section 15 of this tariff. DEMARCATION POINT The point of physical interconnection (connecting block, terminal strip, jack, protector, or remote isolation device) between the telephone network and the customer premises wiring. This point is part of the telephone network, provided and maintained by the telephone company under tariff. The location of this point is: (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Second Revised Page 6 Cancels First Revised Page 6 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DEFINITION OF TERMS DEMARCATION POINT (continued) 1. Single Line/Single Customer Building - Either at the point of physical entry to the building or a junction point as close as practicable to the point of entry. 2. Single Line/Multi Customer Building - Within the customer's premises at a point easily accessed by the customer. 3. Multi Line Systems - At a point within the same room and within 25 feet of the FCC registered terminal equipment. (M) DIRECT ELECTRICAL CONNECTION The term "Direct Electrical Connection" denotes a physical connection of the electrical conductors in the communications path. DIRECTORY LISTING The publication in the Company's directory and/or information records relative to a subscriber's telephone number, by which telephone and TWX users are enabled to ascertain the call number of a desired station. (M) a. Caption Listing: The Listing of a subscriber's name without address or telephone number followed by a series of indented listings covering branches or different departments of the business. b. Dual-Name Listings: A directory listing consisting of a combination of names and/or initials of two persons who share the same surname and reside at the same address or of one person known by two sets of first and/or middle names and/or initials. c. Foreign Listing: The listing of a subscriber in the alphabetical list of an exchange other than that for the exchange from which the subscriber is served. Material on this page was previously found on Pages 4.1 and 5 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Second Revised Page 7 Cancels First Revised Page 7 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20,1988 DEFINITION OF TERMS DIRECTORY LISTING (continued) d. Indented Listing: A directory listing indented under another listing. e. Reference Listing: The listing of a generally accepted name of a firm. (M) DISCONNECTION OF SERVICE An arrangement made at the request of the subscriber, or initiated by the Company for violation of tariff regulations by the subscriber, for a permanent interruption of telephone service. Once affected, telephone equipment will be removed from the subscriber's premises and a "final" bill would be rendered showing monies owed to the Company the date service was disconnected. DROP WIRE Wires used to connect the circuits of open wire, aerial or underground distribution facilities to the standard network interface where connection is made with the inside wiring. EXCHANGE A central office or group of central offices, together with the subscriber's stations and lines connected thereto, forming a local system furnishing means of telephonic telecommunication without toll charges between subscribers within a specified area, usually a single city, town or village. When an exchange includes only one central office, it is termed a single office exchange, but when it includes more than one central office, the exchange is termed a multi-office exchange. All of the central office designations in an exchange must also be in the same rate center. (M) Material on this page was previously found on Page 5 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Third Revised Page 8 Cancels Second Revised Page 8 ISSUED: March 25,1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20,1988 DEFINITION OF TERMS EXCHANGE LINE - See ACCESS LINE (M) EXCHANGE SERVICE AREA The territory, including the base rate, suburban and rural areas serviced by an exchange, within which local telephone service is furnished at the exchange rates applicable within that area. EXCHANGE SERVICE The general telephone service rendered in accordance with tariff provisions. Exchange service is a general term describing as a whole the facilities provided for local intercommunication, together with the right to originate and receive a specified or an unlimited number of local messages at charges in accordance with the provisions of this tariff. a. Flat Rate Service (1) b. (M) Flat Rate Service: A classification of exchange service for which a stipulated charge is made, regardless of the amount of use. Individual and Party Line Service (1) Individual Line Service: A classification of exchange service which provides that only one access line shall be served by the same central office line. (2) Party Line Service: A classification of exchange service which provides that two or more access lines may be served by the same central office line. Party line service is further classified by the grade of line, as follows: Material on this page was previously found on Page 5, 6 and 7 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Sixth Revised Page 9 Cancels Fifth Revised Page 9 ISSUED: May 24, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 1, 1991 DEFINITION OF TERMS EXCHANGE SERVICE (continued) b. Individual and Party Line Service (continued) (2) (continued) (D) (D) c. Foreign Central Office Service: A classification of service furnished to a subscriber in a multi-office exchange from a central office other than the one from which service would normally be furnished. d. Foreign Exchange Service: A classification of exchange service furnished to a subscriber from an exchange other than the one from which he would normally be served. e. Touch-Calling Service: A classification of exchange service furnished from certain specified central offices whereby calls are originated through the use of pushbuttons in lieu of rotary dials. EXCHANGE STATION See "Station". GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Second Revised Page 10 Cancels First Revised Page 10 ISSUED: August 15, 1995 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: October 17, 1995 DEFINITION OF TERMS EXTENDED AREA SERVICE A type of telephone service furnished under tariff provisions whereby subscribers of a given exchange may complete calls to, and where provided by the tariff, receive messages from one or more exchanges without the application of long distance message telecommunications charges. FLAT RATE SERVICE See "Exchange Service". FOREIGN CENTRAL OFFICE MILEAGE See "Mileage ". (D) FOREIGN CENTRAL OFFICE SERVICE See "Exchange Service". FOREIGN LISTING See "Directory Listing". FOREIGN EXCHANGE MILEAGE See "Mileage ". (D) FOREIGN EXCHANGE SERVICE See "Exchange Service". INDENTED LISTING See "Directory Listing". (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 First Revised Page 11 Cancels Original Page 11 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DEFINITION OF TERMS INITIAL CHARGE (M) See "Installation Charge". INITIAL SERVICE PERIOD The minimum period of time for which service, facilities and equipment are provided. INSIDE WIRE All wire or cable located on the customer's side of the demarcation point that connects leased CPE or COTE to the telephone network. INSTALLATION CHARGE A non-recurring charge applying to the provision of certain items of equipment or facilities as distinguished from the service connection charge applicable for establishment of basic telephone service. The installation charge is also associated with optional service features and may sometimes be called an "initial" charge. INTRASYSTEM WIRING Intrasystem wiring includes all cable and wiring and its associated components (e.g., connecting blocks, terminal boxes, conduit between building support structure, etc.) which connect a systems station components to one another or to the common equipment of a PBX, key or similar system. LINE See "Exchange Line". (M) Material on this page was previously found on Pages 9 and 9.1 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Second Revised Page 12 Cancels First Revised Page 12 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DEFINITION OF TERMS LISTING See "Directory Listing". LOCAL CALLING AREA See "Local Service Area". LOCAL MESSAGE See "Message". LOCAL SERVICE A type of localized calling whereby a subscriber can complete calls from his station to other stations within a specified area without the payment of long distance charges. LOCAL SERVICE AREA The area within which telephone service is furnished subscribers under a specific schedule of exchange rates and without long distance charges. A local service area may include one or more exchange service areas. LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE The furnishing of facilities for subscribers' communications on an individual message basis between rate centers, or in connection with toll stations, within the same rate center. (M) Material on this page was previously found on Pages 9.1 and 10 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Third Revised Page 13 Cancels Second Revised Page 13 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DEFINITION OF TERMS LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE (continued) a. (M) Station-to-Station Call A service whereby the person originating the call either dials the telephone number desired, or gives to the Company operator the telephone number of the desired station, Miscellaneous Common Carrier connecting circuit, PBX, or PBX station which is reached directly rather than through a PBX attendant, or gives only the name and address under which such number is listed, and does not specify a particular person to be reached, nor a particular mobile station to be reached through a Miscellaneous Common Carrier attendant, nor a particular station, department or office to be reached through a PBX attendant. b. Person-to-Person Call A service whereby the person originating the call specifies to the Company operator a particular person to be reached, a particular mobile station to be reached through a Miscellaneous Common Carrier attendant, or a particular station, department or office to be reached through a PBX attendant. MAIN STATION See "Station". MESSAGE A communication between two stations. Messages may be classified as follows: a. (M) Local Message: A message between stations within the same local service area. Material on this page was previously found on Pages 10 and 11 of this Tariff. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Third Revised Page 14 Cancels Second Revised Page 14 ISSUED: August 15, 1995 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: October 17, 1995 DEFINITION OF TERMS MESSAGE (continued) b. Long Distance Message: A message between stations in different exchange areas for which a long distance message charge is made. MILEAGE (D) A charge applying for the use of part or all of a line furnished by the Company. a. Air Line Measurement: The shortest distance between two points. (D) (D) b. Extension Line Mileage: The measurement applying on an extension line, for the use of which a circuit charge is made in accordance with tariff provisions. (T) c. Foreign Central Office Mileage: The measurement applying to a line within the exchange connecting a subscriber's main station or PBX system with a central office other than that from which he would normally be served, for the use of which a separate circuit charge is made in addition to the base rate. (T) d. e. (D) Foreign Exchange Mileage: The measurement applying to a line connecting a subscriber's main station or PBX system with a central office of an exchange other than that from which the subscriber would normally be served, for the use of which a separate charge is made in addition to the base rate. (T) (D) Route Measurement: The actual length of a circuit between two points. (T) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Third Revised Page 15 Cancels Second Revised Page 15 ISSUED: August 15, 1995 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: October 17, 1995 DEFINITION OF TERMS MILEAGE (continued) f. Tie Line Mileage: The measurement upon which the rate for tie lines is based in accordance with tariff provisions. (D) (T) MISCELLANEOUS COMMON CARRIERS Miscellaneous Common Carriers, as defined in Part 21 of the Federal Communications Commission Rules, are communications common carriers which are not engaged in the business of providing either a public landline message telephone service or public message telegraph service. MOBILE TELEPHONE SERVICE A Communication service through a land radiotelephone base station. NETWORK CONTROL SIGNALING The transmission of signals used in the telecommunications system which perform functions such as supervision (control, status, and charging signals), address signaling (e.g., dialing), calling and called number identification, audible tone signals (call progress signals indicating reorder or busy conditions, alerting, coin denominations, coin collect and coin return tones) to control the operation of switching machines in the telecommunications system. NON-PUBLISHED NUMBER SERVICE A non-published telephone number is one for which no listing appears in the alphabetical section of the directory or in the "Directory Assistance" records. Calls are completed to such stations only when the number is given by the calling party. PARTY LINE SERVICE See "Exchange Service". (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Third Revised Page 16 Cancels Second Revised Page 16 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DEFINITION OF TERMS PERSON-TO-PERSON CALL See "Long Distance Message Telecommunications Service". PREMISES (SAME) The term "same premises" (except in connection with inside moves) shall be interpreted to mean: (a) the building or buildings, together with the surrounding land occupied as, or used in the conduct of one establishment, business, residence, or combination thereof, and not intersected by a public road or by property occupied by others; (b) the portion of the building occupied by the subscriber, either in the conduct of his business or residence, or a combination thereof, and not intersected by a public corridor or by space occupied by others; or, (c) the continuous property operated as a single farm whether or not intersected by a public road. In connection with inside moves, the term "same premises" is to be interpreted to mean the building or portion of a building occupied as a unit by the subscriber in the conduct of his business or as a residence or a combination thereof, and not intersected by a public thoroughfare, a corridor or space occupied by others. PRIMARY CLASS OF SERVICE Any of those classes of exchange service which the Company undertakes to furnish at any point within the base rate area at a rate common to all applicants for the same class. Primary classes of service may be furnished at points outside a base rate area at base rates plus zone charges. PRIVATE TELEPHONE NUMBER See "Non-published Number". (M) Material on this page was previously found on Pages 13 and 14 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Fourth Revised Page 17 Cancels Third Revised Page 17 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 DEFINITION OF TERMS (D) (D) RATE CENTER A designation for central office codes which determines the rating of toll messages. Central office prefixes in the same rate center will share the same V & H coordinate designations, listed in the AT&T Long Lines Distance Dialing Reference Guide. REFERENCE LISTING See "Directory Listing". ROUTE MEASUREMENT See "Mileage and Zone Charges". SECRETARIAL LINES Extension station lines or main station lines of patrons of a telephone answering bureau which terminate in telephone answering facilities on the premises of the bureau so as to permit the bureau attendant to answer incoming calls on such lines. (D) (D) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Second Revised Page 18 Cancels First Revised Page 18 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DEFINITION OF TERMS SERVICE CONNECTION CHARGE (M) A non-recurring charge applying to the establishment of basic telephone service for a subscriber and certain subsequent additions to that service. SHARED TENANT PROVIDER One who has been granted a certificate of public convenience and necessity by the Florida Public Service Commission to provide Shared Tenant Services in accordance with Chapter 86-270 Laws of Florida (or Section 364.339 Florida Statutes (Supp. 1986). SHARED TENANT SERVICE Shared Tenant Service is a class of resold local exchange service furnished through a common switching or billing arrangement to commercial tenants within a single building by a provider other than an existing local exchange telephone company. STANDARD NETWORK INTERFACE a. The Standard Network Interface is a standard Registration Program jack or equivalent provided by the Company as a part of exchange access, WATS, or Private Line Services. b. The Standard Network Interface will be located inside the subscriber premises. c. All premises service will connect to the telecommunications network through the Standard Network Interface. For existing installation, the protector or point where facilities enter a customer's premises is to be established as the end of such service. Going forward, a Company-provided standard Registration Program jack is to be used as the point of connection to the telecommunications network. All newly constructed customer premises will be provided with a Standard Network Interface. (M) Material on this page was previously found on Pages 15 and 16 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 Original Page 19 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DEFINITION OF TERMS SUBSCRIBER OF RECORD/CUSTOMER OF RECORD (M) A person, firm, partnership, corporation, municipality, or cooperative organization which orders and is responsible for paying the telephone bill for any form of exchange service furnished by the Company. A subscriber may also be the agent for multisubscribers when the exchange service is for residential individual line service and the service will be used by multiowners of the individual residential apartment, the individual residential condominium unit apartment or the single-occupancy residential house. SUSPENSION OF SERVICE An arrangement made at the request of the subscriber, or initiated by the Company for violation of tariff regulations by the subscriber, for temporarily interrupting service. During the period of suspension, the Company's equipment remains at the customer's location; the service is rendered inoperable at the central office frame and billing continues. Facilities are reserved in anticipation that normal service will be resumed at some future date. TELECOMMUNICATIONS SERVICES The various services offered by the Company as specified in this General Subscriber Services Tariff. TELEPHONE NUMBER A designation assigned to a telephone service for convenience in operating. (M) Material on this page was previously found on Page 17 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 1 First Revised Page 20 Cancels Original Page 20 August 17, 1998 President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 16, 1998 DEFINITION OF TERMS TERMINATION CHARGE A charge applying when a subscriber discontinues an item of service or equipment prior to the expiration of the initial service period designated for such item. The basic termination charge is an amount established for an individual item of service or equipment from which the termination charge is computed. TIE LINE See "Exchange Line". TIE LINE MILEAGE See "Mileage and Zone Charges". TOLL MESSAGE (LONG DISTANCE MESSAGE) See "Message". TOLL SERVICE See "Long Distance Message Telecommunications Service". TOUCH CALLING SERVICE See "Exchange Service". TRANSIENT One temporarily occupying the premises, with occupancy not to exceed nine (9) months. TRANSITIONAL LIFELINE SERVICE A transitional program which provides a reduction of basic local telecommunication service for any Lifeline subscriber who no longer qualifies for Lifeline Assistance. (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 1 First Revised Page 21 Cancels Original Page 21 ISSUED: August 15, 1995 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: October 17, 1995 DEFINITION OF TERMS USOC Uniform Service Order Code WATS See "Wide Area Telecommunications Service". WIDE AREA TELECOMMUNICATIONS SERVICE The furnishing of facilities for a dial type telephone communication between a wide area service access line and other exchange and toll station telephones in the area prescribed in the tariff. (D) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Fifth Revised Contents Page 1 Cancels Fourth Revised Contents Page 1 ISSUED: November 12, 1999 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: November 27, 1999 GENERAL REGULATIONS CONTENTS Page No. 2.1 APPLICATION 1 2.2 LIMITATIONS AND USE OF SERVICE 1 2.2.1 2.2.2 2.2.3 1 2 2.2.4 2.2.5 2.2.6 2.2.7 2.2.8 2.2.9 2.2.10 2.2.11 2.3 Use of Subscriber's Service Establishment of Identity Customer-Provided Terminal Equipment and Customer-Provided Communications Systems Accessories Provided by the Subscriber Broadcast of Recordings of Telephone Conversations Recorded Public Announcements Limited Communication Transmitting Messages Unlawful Use of Service Cancellation of Service for Cause Special Arrangements on Tariffed Services 2 4 4 4 5 5 5 6 8 ESTABLISHING AND FURNISHING OF SERVICE 8 2.3.1 Availability of Facilities 8 2.3.3 2.3.4 2.3.5 2.3.6 2.3.7 Application for Service Application of Rates for Business and Residence Service Transfer of Service Between Subscribers Initial Service Periods Floor Space, Electric Power, and Operating at the Subscriber's Premise Provision and Ownership of Equipment and Facilities Provision and Ownership of Directories Provision of Ownership of Telephone Numbers 2.3.8 2.3.9 2.3.10 9 12 15 16 17 18 19 19 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Seventh Revised Contents Page 2 Cancels Sixth Revised Contents Page 2 ISSUED: March 30, 2007 BY: Vice President Little Rock, Arkansas EFFECTIVE: April 16, 2007 GENERAL REGULATIONS CONTENTS Page No. 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.11 2.3.12 2.3.13 2.3.14 2.3.15 2.4 2.5 Maintenance and Repairs Company Facilities at Hazardous or Inaccessible Locations Work Performed Outside Regular Working Hours Vacation Rate Service Termination of Service 20 20 20 21 22 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES 23 2.4.1 2.4.2 2.4.3 2.4.4 2.4.5 2.4.6 23 24 28 29 31 31 Advance Payments Deposits Billing Procedures Payment For Service Allowance For Interruptions Installment Payments LIABILITY OF THE COMPANY 32 2.5.1 2.5.2 2.5.3 2.5.4 2.5.5 32 32 32 32 32 Service Irregularities Use of Facilities of Other Connecting Carriers Indemnifying Agreement Defacement of Premises Provision For Certain Local Taxes and Fees 2.6 UNIFORM STATEWIDE ACCESS CHARGE TARIFF 33 2.7 SPECIAL PROMOTIONS 33 (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 1 Cancels First Revised Page 1 Cancels Original Page 1.1 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.1 APPLICATION The regulations specified herein are applicable to all communications services offered in this tariff by the ALLTEL Florida Inc. Telephone Company, hereinafter referred to as the Company. Additional regulations, where applicable, pertaining to specific service offerings accompany such offerings in various sections of this tariff. 2.2 LIMITATIONS AND USE OF SERVICE 2.2.1 Use of Subscriber's Service a. Telephone equipment and facilities are furnished for the use of the subscriber, employees, agents or representatives of the subscriber or members of the subscriber's domestic establishment, except in connection with semi-public telephone service and except as the use of the service may be extended, to the transient public, i.e., to patrons of hotels, members of clubs, patients of hospitals, occupants of licensed Adult Congregate Living Facilities, nursing homes, Continuing Care Facilities and retirement homes, students living in quarters furnished by schools, colleges or universities; to persons temporarily sub-leasing a subscriber's residential premises; to the transient public in connection with reservation service at airport terminals and other public places; to exhibitors at convention halls; to transient customers of time-share facilities, yacht basins, apartment hotels and composite date services. (1) The transient public, for purposes of this tariff, is defined as one temporarily occupying the premises, with occupancy not to exceed nine (9) months. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 First Revised Page 2 Cancels Original Page 2 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.2 LIMITATIONS AND USE OF SERVICE (continued) 2.2.1 Use of Subscriber's Service (continued) a. (continued) (2) b. (M) (M) The exception in B.1.a. for Adult Congregate Living Facilities, nursing homes, Continuing Care Facilities and retirement homes is appropriate when at least 75% of the occupants are over age 62, or totally or permanently disabled, and the facility has one or more of the following licensed or certificated components. (a) Licensed as a nursing home pursuant to Chapter 400, Florida Statutes, or (b) Licensed as an Adult Congregate Living Facility pursuant to Chapter 400.404, Florida Statues, or exempted as an ACLF pursuant to Section 400, Florida Statutes, or (c) Certificated as a Continuing Care Facility pursuant to Chapter 651, Florida Statutes, or (d) If funded or insured by the United States Department of Housing and Urban Development (HUD) pursuant to the National Housing Act. 12 U.S. Code SS 1701, program designed to aid the elderly. Except as otherwise provided in this tariff, service furnished by the Company is intended only for communications in which the subscriber has a direct interest and shall not be used for any purpose for which a payment or other compensation shall be received by him from any other person, firm or corporation for such use, or in the collection, transmission or delivery of any communication for others. This prohibition shall not apply to a subscriber who is engaged as a public telegram message service. Material on this page was previously found on Pages 1 and 1.1 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 3 Cancels First Revised Page 3 ISSUED: October 26, 2000 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: November 10, 2000 GENERAL REGULATIONS 2.2 LIMITATIONS AND USE OF SERVICE (continued) 2.2.1 2.2.2 2.2.3 Use of Subscriber's Service (continued) c. In view of the fact that the subscriber has exclusive control of his communications over the facilities furnished him by the Company, and of the other uses for which facilities may be furnished him by the Company, and because of unavoidable errors incident to services and use of such facilities of the Company, the service and facilities furnished by the Company are subject to the terms, conditions and limitations herein specified. d. No subscriber may use any service listed in any part of this General Subscriber Service Tariff, including but not limited to such call management features as the various call forwarding features, conferencing and bridging capabilities, for the purpose of allowing the subscriber or any other telephone user to avoid usage, message or toll charges, whether flat rated or usage based, that would otherwise be applicable. Establishment of Identity a. The calling party shall establish his identity in the course of any communication as often as may be necessary. b. The calling party shall be solely responsible for establishing the identity of the person or station with whom connection is made at the called location. Customer-Provided Terminal Equipment and Customer-Provided Communications Systems. a. Customer provided terminal equipment may be used and customer provided communications systems may be connected with the facilities furnished by the Company for telecommunications services as provided in Section 15 of this tariff. (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 4 Cancels First Revised Page 4 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.2 LIMITATIONS AND USE OF SERVICE (continued) 2.2.4 Accessories Provided by the Subscriber a. 2.2.5 (M) Accessories which aid a subscriber’s convenience in his use of the facilities of the Company, in the service for which they are furnished under this tariff, are permissible provided any such accessory so used would not endanger the safety of Company employees or the public; damage, require change in or alteration of, or involve direct electrical connection to the equipment or other facilities of the Company; or interfere with the proper functioning of such equipment or facilities; or impair the operation of the telecommunications system or otherwise injure the public in its use of the Company's services. Broadcast of Recordings of Telephone Conversations The broadcasting of a recording of a telephone conversation during the period of recording is permissible provided that, in the interest of protecting the privacy of telephone service, the recording is made in accordance with the regulations governing connection with subscriber provided voice recording equipment as specified in this tariff. 2.2.6 Recorded Public Announcements Use of Company facilities or service in connection with automatic announcement service, automatic answering and recording service, recorder coupler service or miscellaneous devices for recorded public announcements are subject to the following conditions: (M) Material on this page was previously found on Pages 2 and 3 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 First Revised Page 5 Cancels Original Page 5 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.2 LIMITATIONS AND USE OF SERVICE (continued) 2.2.6 2.2.7 (M) Recorded Public Announcements (continued) (1) For purposes of identification, subscribers to telephone service who transmit recorded public announcements over facilities provided by the Company must include in the recorded message the name of the organization or individual responsible for the service. (2) Subscribers transmitting factual public announcements such as time, stock market quotations, airline schedules, and similar information are excluded from the preceding condition. (3) Non-published telephone numbers will not be furnished for use with recorded public announcements. Limited Communication The Company reserves the right to limit the length of communication when necessary because of a shortage of facilities caused by emergency conditions. 2.2.8 Transmitting Messages The Company will not transmit messages, but offers the use of its facilities when available, and will not be liable for errors in transmission or for failure to establish connections. 2.2.9 Unlawful Use of Service The service is furnished subject to the condition that it will not be used for any unlawful purpose. Service will be discontinued if (M) Material on this page was previously found on Page 3 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 6 Cancels First Revised Page 6 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20,1988 GENERAL REGULATIONS 2.2 LIMITATIONS AND USE OF SERVICE (continued) 2.2.9 (M) Unlawful Use of Service (continued) any law enforcement agency, acting within its apparent jurisdiction, advises in writing that such service is being used in violation of the law. The Company will refuse to furnish service when it has reasonable grounds to believe that such service will be used in violation of the law. 2.2.10 Cancellation of Service for Cause a. (M) The Company, with written notification giving reason, may either suspend service or terminate the subscriber's service without suspension or following a suspension of service, disconnect the service and remove any of its equipment from the subscriber's premises upon: (1) Abandonment of the service. (2) Failure of a subscriber to make a suitable deposit as required by this tariff. (3) Impersonation of another with fraudulent intent. (4) Listening in on party line conversations. (5) Non-payment of any sum due for exchange, long distance, or other services. (6) Use of service in such a way as to impair or interfere with the service of other subscribers; such improper use includes, but is not limited to, the use of telephone Material on this page was previously found on Page 4 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 7 Cancels First Revised Page 7 Cancels Original Page 7.1 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.2 LIMITATIONS AND USE OF SERVICE (continued) 2.2.10 (M) Cancellation of Service for Cause (continued) a. (6) (continued) service by a subscriber or with his permission in connection with a plan of contrivance to secure a large volume of telephone calls, to be directed to the subscriber at or about the same time which may result in preventing, obstructing, or delaying the telephone service of others. (7) (M) Abuse or fraudulent use of service; such abuse or fraudulent use including: (a) The use of service or facilities of the company to transmit a message or to locate a person or otherwise to give or obtain information, without payment of the charge applicable for the service. (b) The obtaining, or attempting to obtain, or assisting another to obtain or attempt to obtain, long distance message telecommunications service by rearranging, tampering with, or making connection with any facilities of the Company, or by any trick, scheme, false representation, or false credit device, or by or through any other fraudulent means or device whatsoever, with intent to avoid the payment, in whole or in part, of the regular charge for such service. (c) The use of service or facilities of the Company for a call or calls anonymous or otherwise, if in a manner reasonably to be expected to frighten, abuse, torment or harass another. Material on this page was previously found on Pages 4 and 5 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Fourth Revised Page 8 Cancels Third Revised Page 8 ISSUED: October 26, 2000 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: November 10, 2000 GENERAL REGULATIONS 2.2 LIMITATIONS AND USE OF SERVICE (continued) 2.2.10 Cancellation of Service for Cause (continued) a. (7) (8) (9) (continued) (d) The use of profane or obscene language. (e) The use of the service in such a manner as to interfere unreasonably with the use of the service by one or more other customers. The Company reserves the right to cancel any contract for service with and to discontinue service to any subscriber who uses any service listed in any part of this General Subscriber Service Tariff, including but not limited to such call management features as the various call forwarding features, conferencing and bridging capabilities, for the purpose of allowing the subscriber or any other telephone user to avoid usage, message or toll charges, whether flat rated or usage based, that would otherwise be applicable. (N) Any other violation of the Company's regulations. (T) The Company reserves the right to cancel any contract for service with and to discontinue service to any person who uses or permits the use of obscene, profane or grossly abusive language over or by means of the Company's facilities, and who, after reasonable notice fails, neglects or refuses to cease and refrain from such practice or to prevent the same, and to remove its property from the premises of such a person. When service has been discontinued for proper cause, the utility may charge a reasonable fee to defray the cost of restoring service, provided such charge is set out in its approved tariff on file with the Florida Public Service Commission. 2.2.11 Special Arrangements on Tariffed Services Arrangements may be developed by the Company and, at the Company’s discretion, offered on a case-by-case basis taking into account special customer considerations including, but not limited to, volume or term commitments, bundled services, in response to a competitive offering or for a service not generally offered under this tariff. ICB rates and terms will be offered to the Customer in writing and a contract entered into between the Company and the Customer. 2.3 ESTABLISHING AND FURNISHING OF SERVICE 2.3.1 Availability of Facilities a. The Company's obligation to furnish service is dependent upon its ability to secure and retain, without unreasonable expense, suitable facilities and rights for the provision of such service. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 9 Cancels Second Revised Page 9 ISSUED: May 24, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 23, 1991 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.1 Availability of Facilities (continued) b. The rates and charges quoted in this tariff provide for the furnishing of service and facilities where suitable facilities are available or when the construction of the necessary facilities does not involve excessive cost. c. When excessive costs are involved for the construction of facilities, charges for such construction will be determined in accordance with the regulations as set forth in Section 5, except as otherwise specified. (D) (D) 2.3.3 Application for Service a. Any applicant for service may be required to sign an application form requesting the Company to furnish the service in accordance with rates, charges, rules and regulations from time to time in force and effect. In case of refusal of service, the Company shall notify the applicant or customer in writing the reason for such refusal. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 First Revised Page 10 Cancels Original Page 10 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (Cont'd) 2.3.3 (M) (M) Application for Service (continued) b. The Company reserves the right to refuse service to any applicant who is found to be indebted to the Company for service previously furnished until satisfactory arrangements have been made for the payment of all such indebtedness. The Company may also refuse to furnish service to any applicant desiring to establish service for former subscribers who are indebted for previous service, regardless of the listing requested for such service, until satisfactory arrangements have been made for the payment of such indebtedness. c. The following shall not constitute sufficient cause for refusal of service to an applicant or customer: 1. An applicant may not be refused service because of delinquency in payment for service by a previous occupant of the premises unless the current applicant occupied the premises at the time the delinquency occurred and the previous customer continues to occupy the premises and shall benefit from such new service. 2. Delinquency in payment for service by a present occupant who was delinquent at another address and subsequently joined the household of the subscriber in good standing. 3. Delinquency in payment for separate telephone service of another subscriber in the same residence. 4. Failure to pay for business service at a different location and a different telephone number shall not constitute sufficient cause for refusal of residence service or vice-versa. Material on this page was previously found on Page 7 and 7.1 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 First Revised Page 11 Cancels Original Page 11 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.3 Application for Service (continued) c. (M) (M) (continued) 5. Failure to pay for a service rendered by the utility which is not regulated by the Commission. 6. Failure to pay the bill of another customer as guarantor thereof. d. If telephone service is established and it is subsequently determined that either condition in b. above exists, the Company may disconnect or suspend such service until satisfactory arrangements have been made for the payment of the prior indebtedness. e. When an application for service and facilities, or requests for additions, rearrangements, relocations or modifications of service and equipment are canceled in whole or in part prior to the completion of the work involved, the applicant is required to reimburse the Company for all expense incurred in handling the request before notice of cancellation is received. Such charge, however, is not to exceed all charges which would apply if the work involved in complying with the request had been completed. f. When equipment has been ordered for the specific needs of the subscriber and the installation thereof is unduly delayed by, or at the request of, the subscriber, appropriate charges apply for such equipment for the period of the delay. Material on this page was previously found on Pages 7.1 and 8 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Fourth Revised Page 12 Cancels Third Revised Page 12 ISSUED: September 22, 2009 BY: Vice President/ State Government Affairs Little Rock, Arkansas EFFECTIVE: October 7, 2009 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.3 Application for Service (continued) g. 2.3.4 2.3.4 When a subscriber requests a change in location of all or a part of the facilities covered by his application for service or requests for additions, rearrangements, or modifications of his existing service and equipment prior to completion of the work involved, he is required to pay the difference between the total cost and expense incurred by the Company in completing the work involved and that which would have been incurred had the final location of the facilities been specified initially. ORDERING UNDER THE AMERICAN RECOVERY AND REINVESTMENT ACT (ARRA) (N) Under certain circumstances, funds provided under the American Recovery and Reinvestment Act of 2009 ("ARRA") may be subject to certain restrictions, requirements and reporting obligations. The Company may be subject to some of these restrictions, requirements and reporting obligations when services and service components are purchased with ARRA funds. In order to comply with the restrictions, requirements and reporting obligations associated with the use of ARRA funds (if any), the Company must be apprised of them before provisioning the services or service components. Accordingly, the services and service components provided under this tariff shall not be used to support the performance of any portion of a project or program which has been funded in whole or in part with grants, loans or payments made pursuant to the ARRA, without the prior written agreement of the Company and Customer regarding any specifically applicable terms, conditions and requirements. Customer shall provide the Company with prior written notice before placing any order that may be funded in whole or in part with ARRA funds. If Customer fails to provide such prior written notice of ARRA funding; or if the parties cannot agree on the terms and conditions (if any) applicable to an ARRA funded order; or if any terms, conditions or requirements (other than those to which the Company specifically agrees in such separate writing) are found to be applicable, then the Company may, in its sole discretion, reject such order or immediately terminate the provision of any affected service or service component without further liability or obligation. (N) Application of Rates for Business and Residence Service A. The determination as to whether customer service should be classified as business or residence is based mainly on the character of use to be made of the service. Although, in general, business rates apply at business locations and residence rates apply at residence locations, residence service will not be furnished at business locations except as provided in C(5) following. B. In general, business rates apply whenever the use of the service is primarily or substantially of a business, professional, institutional or otherwise occupational nature, where the service is located on a premises whose main use is nonresidential. Examples of locations at which business rates apply are: (1) At offices, stores, factories, mines, and all other places of a strictly business nature. (2) At houses or apartments where rooms are rented or boarders are taken or both, and in halls and offices of hotels and apartment houses. However, when it is clearly evident that the service located in the customer's house or in an owner's, manager's or occupant's private rooms or apartment is to be used primarily for the domestic purposes of the customer, then residence rates apply. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 13 Cancels Third Revised Page 13 ISSUED: September 16, 2003 BY: Vice President/ State Government Affairs Little Rock, Arkansas EFFECTIVE: October 1, 2003 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.4 Application of Rates for Business and Residence Service (Continued) (3) At quarters occupied by clubs and fraternal societies, public, private, or parochial schools, hospitals, libraries and other institutions, and in churches. However, at locations, such as fraternity houses where members of the organization lodge, or lodge and board within the building, residence rates apply. (4) At tool houses or construction offices of contractors engaged in the reconditioning or remodeling of any structure whether the structure is to be used for business or residence purposes upon completion of the work. (5) At residence locations in the same building as the customer's business establishment or at residence locations adjacent to the subscriber's place of business when it is not evident that the telephone located in the residence is to be employed primarily for residence use. (6) At all other locations where the subscriber's primary use of the service is for business purposes. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Fourth Revised Page 14 Cancels Third Revised Page 14 ISSUED: September 16, 2003 BY: Vice President/ State Government Affairs Little Rock, Arkansas EFFECTIVE: October 1, 2003 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.4 Application of Rates for Business and Residence Service (Continued) C. In general, residence rates apply when the use of the service is of a domestic nature or is located on a premises whose main use is residential and provided that service is not used substantially for business purposes. Examples of locations of which residence rates apply are: (1) At private residences. (2) At private apartments in hotels, boarding houses, college dormitories, and hospitals when separate main station service is provided in such apartments and where the use of the service is confined to the domestic use of the customer. (3) At the place of residence of a clergyman, physician, nurse, dentist, veterinary surgeon or other medical practitioner or Christian Science practitioner. Abbreviated titles such as "Dr.", "Rev.", "Judge", "Professor", are not considered business designations. (4) In a private stable or garage when it is strictly a part of the customer's domestic establishment. Also, residence extensions are permitted in barns if the use of the service for any business purpose is only incidental. Separate exchange service or extension station service furnished at commercial farm locations for business use are classified as and charged for as business service. (5) Residential secretarial lines may be terminated in telephone answering facilities at telephone answering bureaus. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 15 Cancels Second Revised Page 15 ISSUED: September 16, 2003 BY: Vice President/ State Government Affairs Little Rock, Arkansas EFFECTIVE: October 1, 2003 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.4. Application of Rates for Business and Residence Service (Continued) D. (C) Changes from business service to residence service are made only in the event of a change in the customer's arrangements which would entitle him to a residence classification of his service, as specified in c. above. A change of service classification from business to residence requires a number change. E. Changes from Business service to residence service are made only in the event of a change in the customer’s arrangements which would entitle him to a residence classification of his service, as specified above. When it is determined that a customer with residence service is using that service in such manner that it should be classified and charged for as business service under the provisions of b. above, the Company may disconnect the customer's service in the event he refuses to permit his service to be classified as business service and to pay the business rate. 2.3.5 Transfer of Service Between Subscribers a. Service previously furnished one subscriber may be assumed by a new subscriber upon due notice of cancellation; or in the case of abandonment, provided there is no lapse in the rendition of service. Such transfers are subject to Service Connection Charge regulations and may be arranged for in either of two ways: (1) If the new subscriber, fully understanding the regulations governing the service and the status of the account, willingly assumes all obligations thereunder, future bills are then rendered to him without an adjustment to or from any particular date, with the company arranging for the requested change in billing and directory listing. (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 16 Cancels Second Revised Page 16 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 24, 1988 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued 2.3.5 Transfer of Service Between Subscribers (continued) a. (continued) (2) 2.3.6 If the new subscriber does not wish to assume payment of the old account, a new service application is taken and an adjustment in billing is made to and from the date the transfer is effective. b. Under either method of transfer, the reassignment of the old telephone number to the service of the new party is arranged for only after the former subscriber has given his consent to its use, and then only when, in the judgment of the Company, there exists no relationship, business or otherwise, between the old and new subscribers, and when in the judgment of the Company a change in the telephone number is not required. c. When a relationship does exist, business or otherwise, between the old and new subscribers, the reassignment of old telephone number will not be permitted unless all charges due under the current account have been paid, and then only when in the judgment of the Company a change in the telephone number is not required. Initial Service Periods a. (M) (M) Unless otherwise specified, the initial service period for all services offered in this tariff is one month commencing with the date of installation of the service. Material on this page was previously found on Page 12 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 17 Cancels Second Revised Page 17 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.6 2.3.7 Initial Service Periods b. The initial service period for directory listings, where the listing actually appears in the directory, is the directory period or a minimum of one year. The initial service period for directory listings, which do not appear in the directory, is one month. If notification to discontinue a listing is received after the directory close, it will be treated as a listing appearing in the book. c. For all services furnished with initial service periods exceeding one month, the applicable initial service period is the number of months indicated in brackets following the basic termination charge listed in that section of this tariff containing the service offered. d. The initial service period relates to each applicable unit of service, either on the initial or subsequent installations. The last unit of a group of like units installed will be considered to be the first removed. Floor Space, Electric Power, and Operating at the Subscriber's Premises. a. (M) (M) The subscriber is responsible for the provision and maintenance, at his expense, of all suitable space and floor arrangements, including but not limited to adequate lighting and temperature control, required on his premises for communication facilities provided by the Company in connection with services furnished to the subscriber by the Company. Any power outlets and commercial power required for the operation of such facilities shall be provided by, and at the expense of, the subscriber. Material on this page was previously found on Page 13 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 First Revised Page 18 Cancels Original Page 18 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.7 Floor Space, Electric Power, and Operating at the Subscriber's Premises (continued) b. 2.3.8 (M) (M) All operating required for the use of communications facilities provided by the Company at the subscriber's premises, will be performed at the expense of the subscriber, and must conform with the operating practices and procedures of the Company to maintain a proper standard of service. Provision and Ownership of Equipment and Facilities a. Equipment and facilities furnished by the Company on the premises of a subscriber or authorized user of the Company are the property of the Company and are provided upon the condition that such equipment and facilities, except as expressly provided in this tariff, must be installed, relocated, and maintained by the Company and that the Company's employees and agents may enter said premises at any reasonable hour to make collections from coin boxes, to install, inspect, or repair any part of the Company's equipment and facilities on the subscriber's premises or upon termination or cancellation of the service, to remove such equipment and facilities. b. Subscribers may not disconnect or remove or permit others to disconnect or remove, any apparatus installed by the Company, except upon the consent of the Company. c. Equipment and facilities furnished by the Company shall, upon termination of service from any cause whatsoever, be returned to it in good condition, reasonable wear and tear thereof excepted. If the customer does not make satisfactory Material on this page was previously found on Page 14 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 19 Cancels First Revised Page 19 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.8 Provision and Ownership of Equipment and Facilities (continued) c. (continued) arrangements with the Company for the return of the equipment, he will be billed for same on his final bill. Title to the equipment will be transferred to the customer upon payment of the bill. 2.3.9 2.3.10 Provision and Ownership of Directories a. The Company shall normally publish updated telephone directories once every 12 months. Each subscriber served by a directory shall be furnished one copy of that directory for each access line. Other directories will be furnished at rates shown in Section 6.8.1. b. Telephone directories remain the property of the Company and must be surrendered upon request. Current directories shall not be mutilated or destroyed, and no binder, holder, or auxiliary cover shall be used which would interfere with the use of the directory, including information found on the covers and inside covers. Provision of Ownership of Telephone Numbers Telephone numbers are the property of the Company and are assigned to the service furnished the subscriber. The subscriber has no property right to the telephone number or any other call number designation associated with services furnished by the Company, and no right to the continuance of the service through any particular central office. The Company reserves the right to (M) Material on this page was previously found on Pages 14 and 15 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 20 Cancels First Revised Page 20 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.10 (M) Provision of Ownership of Telephone Numbers (continued) change such numbers, or the central office designation associated with such numbers, or both, assigned to the subscriber, whenever the Company deems it necessary to do so in the conduct of its business. 2.3.11 Maintenance and Repairs All ordinary expense of maintenance and repairs, unless otherwise specified in this tariff, is borne by the Company. In case of damage, loss, theft, or destruction of any of the Company's property due to the negligence or willful act of the subscriber or other persons authorized to use the service, and not due to ordinary wear and tear or caused beyond the control of the subscriber, the subscriber shall be required to pay the expense incurred by the Company in connection with replacement of the property damaged, lost, stolen, or destroyed, or the expense incurred in restoring it to its original condition. 2.3.12 Company Facilities at Hazardous or Inaccessible Locations Where service is to be established at a location that would involve undue hazards, or where accessibility is impractical to employees of the Company, the subscriber may be required to install and maintain the Company's equipment and facilities in a manner satisfactory to the Company, any remuneration to be based on the conditions involved. 2.3.13 Work Performed Outside Regular Working Hours The rates and charges specified in this tariff contemplate that all work in connection with furnishing or rearranging service be (M) Material on this page was previously found on Pages 15 and 16 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 21 Cancels Second Revised Page 21 ISSUED: March 30, 2007 BY: Vice President Little Rock, Arkansas EFFECTIVE: April 16, 2007 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.13 Work Performed Outside Regular Working Hours (continued) performed during regular working hours. Whenever a subscriber requests that work necessarily required in the furnishing or rearranging of his service be performed outside the Company's regular working hours, or that work once begun be interrupted, so that the Company incurs costs that would not otherwise have been incurred, the subscriber may be required to pay, in addition to the other rates and charges specified in this tariff, the amount of additional cost incurred by the Company as a result of the subscriber's special requirements. 2.3.14 Vacation Rate Service a. (T) General (1) Upon request, a subscriber to business or residence service may arrange for the temporary suspension of such service for a period of no less than one (1) month, nor more than twelve (12) months in duration. Suspension of service is available on a subscriber's local exchange service only. (C) (C) (D) (D) (2) No outward or inward service is provided during the period of suspension. Callingcard or third number long distance charges may not be charged to a number that is on temporary suspension or vacation rates. (C) (3) The charge for the suspension period may be collected in advance. (T) (4) More than one suspension may be permitted during any calendar year, provided at least one month’s full service charges are paid between each period of suspension. (N) (C) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Fifth Revised Page 22 Cancels Fourth Revised Page 22 ISSUED: May 2, 2007 BY: Vice President Little Rock, Arkansas EFFECTIVE: May 17, 2007 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued) 2.3.14 Vacation Rate Service (continued) b. 2.3.15 Application of Charges (1) The charge for service during the period of suspension is 50% of the rate regularly charged. (2) Service charges will not be applied for the suspension or restoration or service. Termination of Service a. Termination of Service by the Company (1) Violation of any of the regulations contained in this tariff on the part of the subscriber may be regarded as sufficient cause for termination of the subscriber's service. (2) When the service is terminated on the initiative of the Company because of violation of its regulations by the subscriber, the regulations stipulated below for termination of service at the subscriber's request apply. (3) The Company may refuse to furnish or continue to furnish service hereunder, if such service would be used for a purpose other than that for which it is provided or when its use interferes with or impairs, or would interfere with or impair, any other service rendered to the public by the Company. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 23 Cancels First Revised Page 23 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 GENERAL REGULATIONS 2.3 ESTABLISHING AND FURNISHING OF SERVICE (continued)) 2.3.15 Termination of Service (continued) b. Termination of Service at Subscriber's Request (continued) Service may be terminated at any time upon reasonable notice from the subscriber to the Company. Upon such termination the subscriber shall be responsible for the payment of all charges due. This includes all charges due for the period service has been rendered plus any unexpired portion of an initial service period or applicable termination charges, or both. 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES 2.4.1 Advance Payments a. An applicant for service or facilities may be required to pay in advance of installation an amount not to exceed applicable service connection, installation, or other non-recurring charges plus charges for one month of service. Where construction charges are applicable the payment thereof may be required before construction begins. Advance Payment b. All advance payments shall be credited to the customer's account for local service or construction, as applicable. c. All advance payments in excess of tariff provisions required to be made for telephone service shall bear interest at the rate of 6% per annum, said interest to begin and run thirty days after such advance payments are made, provided, that such advance payments when voluntarily made by the subscriber, shall bear no interest. (N) (N) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 24 Cancels Second Revised Page 24 Cancels Original Page 24.1 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (continued) 2.4.2 (M) Deposits a. The Telephone Company may, at its discretion require any applicant for or any customer to its service, to make a deposit as a guarantee of good faith on the part of the telephone subscriber. b. Deposit required; establishment of credit. Each utility may require an applicant for service to satisfactorily establish credit, but such establishment of credit shall not relieve the customer from complying with the telephone company's rules for prompt payment of bills. Credit will be deemed so established if: (1) The applicant for service has been a customer of any telephone utility within the last two years and during the last 12 consecutive months of service did not have more than one occasion in which a bill was paid after becoming delinquent and never had service disconnected for non-payment. (2) The applicant for service furnishes a satisfactory guarantor to secure payment of bills for the service requested. A satisfactory guarantor shall, at the minimum, be a customer of the utility with a satisfactory payment record. A guarantor's liability shall be terminated when a residential customer whose payment of bills is secured by the guarantor meets the requirements of Section 2.4.2, paragraph e, of this tariff. Guarantors providing security for payment of residential customers' bills shall only be liable for bills contracted at the service address contained in the contract of guaranty. Material on this page was previously found on Pages 19 and 20 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 25 Cancels First Revised Page 25 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (continued) 2.4.2 Deposits (continued) b. (M) (M) (continued) (3) The applicant pays a cash deposit. (4) The applicant for service furnishes an irrevocable letter of credit from a bank or surety bond. c. Amount of Deposit. The amount of the initial required deposit shall not exceed an amount equal to the charges for one month's local exchange service plus two months' estimated toll service. If, after ninety (90) days service, the actual deposit is found to be greater than an amount equal to one month's local service plus two months' actual average toll service, the utility shall upon demand of the subscriber to the Company, promptly refund the difference. These deposit rules apply to local exchange service and toll service only and do not apply to special arrangement agreements covering termination equipment installations for which the telephone company may require a reasonable deposit. d. New or additional deposits. A utility may require, upon reasonable written notice of not less than 15 days, a new deposit, where previously waived or returned, or an additional deposit, in order to secure payment of current bills. Provided, however, that the total amount of required deposit should not exceed twice the actual average monthly toll billing plus one month's local service charge, for the 90 day period immediately prior to the date of the notice. In the event the customer has had service less than 90 days, then the utility shall base its new or additional deposit upon the actual average monthly billing available. When the utility Material on this page was previously found on Pages 20 and 21 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 26 Cancels Second Revised Page 26 ISSUED: May 20, 1994 BY: President Live Oak, Florida EFFECTIVE: July 8, 1994 GENERAL REGULATIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (continued) 2.4.2 Deposits (continued) d. (continued) has good reason to believe payment by a nonresidential customer is in jeopardy and usage is significantly above normal for that customer, the company may request a new or additional deposit. If the deposit request is not paid within 48 hours, the utility may discontinue service. e. Refund of Deposits. After a customer has established a satisfactory payment record and has had continuous service for a period of 23 months, the utility shall refund the residential customer's deposits and shall, at its option either refund or pay the higher rate of interest specified below for nonresidential deposits, providing the customer has not, in the preceding 12 months, (a) made more than one late payment of a bill (after the expiration of 15 days from the date of mailing or delivery by the utility), (b) paid with a check refused by the bank, (c) been disconnected for nonpayment, or at any time (d) used service in a fraudulent or unauthorized manner. Deposit Refund f. Interest on Deposit. Each telephone utility which requires deposits to be made by its customers shall pay a minimum interest on such deposits of eight percent per annum. The utility shall pay an interest rate of 9 percent per annum on deposits of nonresidential customers qualifying under Section 2.4.2 when the utility elects not to refund such deposit after 23 months. (D) (D) Effective 1/1/95 Interest on Deposit. With the exception of nonresidential deposits not refunded after 23 months, the utility will pay a 6 percent per annum interest rate when it requires deposits from its customers. The utility shall pay an interest rate of 7 percent per annum on deposits of nonresidential customers qualifying under Section 2.4.2 when the utility elects not to refund such deposit after 23 months. (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 27 Cancels Second Revised Page 27 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 GENERAL REGULATIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (continued) 2.4.2 Deposits (continued) f. (continued) The deposit interest shall be simple interest in all cases and settlement shall be made annually, either in cash or by credit on the current bill. This does not prohibit any utility paying a higher rate of interest than required by this tariff. No customer depositor shall be entitled to receive interest on his deposit until and unless a customer relationship and the deposit have been in existence for a continuous period of six months, then he shall be entitled to receive interest from the day of the commencement of the customer relationship and the placement of deposit. Nothing in this tariff shall prohibit a utility from refunding at any time a deposit with any accrued interest. Interest From Deposit g. (N) (N) Record of Deposits. Each utility having on hand deposits from customers or hereafter receiving deposits from them shall keep records to show: (1) The name of each customer making the deposit; (2) The premises occupied by the customer when the deposit was made; (3) The date and amount of deposit; and (4) Each transaction concerning the deposit such as interest payments, interest credited or similar transactions. (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 28 Cancels First Revised Page 28 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (continued) 2.4.2 2.4.3 (M) Deposits (continued) h. Receipt of Deposit. A non-transferable certificate of deposit shall be issued to each customer and means provided so that the customer may claim the deposit if the certificate is lost. The deposit receipt shall contain notice that after ninety (90) days service, the subscriber is entitled to refund of any deposit over and above an amount equal to one month's local service plus two month's actual average toll service. i. Refund of Deposit when Service is Discontinued. Upon termination of service, the deposit and accrued interest may be credited against the final account and the balance, if any, shall be returned promptly to the customer but in no event later than forty-five (45) days after service is discontinued. Billing Procedure a. Local service, equipment and facilities are billed for in advance. All bills for local service, equipment and facilities, toll, and miscellaneous facilities are due and payable upon receipt. b. When warranted, special toll bills may be rendered. The amounts billed are due and payable on demand. c. If bills are not paid within 10 days, the account may be subject to disconnection. d. In no case shall service be actually discontinued until after five days written notice has been given to the customer. Material on this page was previously found on Pages 22 and 23 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 29 Cancels Second Revised Page 29 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 GENERAL REGULATIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (continued) 2.4.3 Billing Procedure (continued) d. (continued) However, in the event of fraudulent, careless, negligent, or unlawful use of the service, or the presence of a hazardous condition, the service may be disconnected without advance notice. 2.4.4 Payment for Service a. All charges due from the subscriber are payable at the Company's business office or at any agency duly authorized to receive such payments. If objection is not received by the Company within ten days after the bill is rendered, the account shall be deemed correct and binding upon the subscriber. b. The subscriber shall pay monthly in advance or on demand all charges for service and equipment and shall pay on demand all charges for long distance service. The subscriber is responsible for payment of all charges for services furnished to him, including charges for services originated or charges accepted at the subscriber's station. Local Service Proration c. Should service be suspended for non-payment of charges, it will be restored only as provided under "Restoration Charges" in Section 4 of this tariff. d. When service has been disconnected for non-payment, the service agreement is considered to have been terminated. (N) (N) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Tenth Revised Page 30 Cancels Ninth Revised Page 30 ISSUED: September 15, 2010 BY: Vice President Little Rock, Arkansas EFFECTIVE: October 1, 2010 GENERAL REGULATIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (continued) 2.4.4 Payment for Service (continued) d. (continued) Re-establishment of service may be made only upon the execution of a new service agreement which is subject to the provisions of this tariff. e. At its discretion, the Company may restore or re-establish service which has been suspended or disconnected for non- payment of charges, prior to payment of all charges due. Such restoration or re-establishment shall not be construed as a waiver of any rights to suspend or disconnect service for non-payment of any such or other charges due and unpaid or for the violation of the provisions of this tariff; nor shall the failure to suspend or disconnect service for non-payment of any past due account or accounts operate as a waiver or estoppel to suspend or disconnect service for non-payment of such account or of any other past due account. f. A service charge of $25.00 or 5% of the amount of the check, whichever is greater, shall be added to the customer's bill for telephone service for each check dishonored by the bank upon which it is drawn. Termination of service shall not be made for failure to pay the returned check charge. Returned Check Charge ASOC NSFC A late payment charge of 1.9% will be applied to each customer’s bill when the previous month’s bill has not been paid in full prior to the next billing date. The 1.9% charge is applied to the total unpaid amount carried forward and is included in the total amount due on the current bill. This Tariff shall apply to federal and state government pursuant to existing statues applicable to those governmental entitles. County and municipal governments will be assessed a one percent (1%) late payment charge in accordance with the provisions of the Florida Prompt Payment Act, Section 218.70-218.79, Florida Statutes. (I) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 2 Eighth Revised Page 31 Cancels Seventh Revised Page 31 July 17, 2001 Vice President, State Government Affairs Little Rock, Arkansas EFFECTIVE: August 3, 2001 GENERAL REGULATIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES 2.4.5 Allowance for Interruptions When the use of service or facilities furnished by the Company is interrupted due to any cause other than the negligence or willful act of the subscriber or the failure of the facilities provided by the subscriber, a pro rata adjustment of the fixed monthly charges involved will be allowed, upon request of the subscriber, for the service and facilities rendered useless and inoperative by reason of the interruption during the time said interruption continues in excess of twenty-four hours from the time it is reported to or detected by the Company, except as otherwise specified in this tariff. For the purpose of administering this regulation, every month is considered to have thirty days. Local Service Adjustment 2.4.6 Installment Payments (T) (N) Service may be established in advance of payment of connection charges. At the customer’s option, installation service and connection charges and deposits may be paid in up to four monthly installments meeting or exceeding the minimum monthly payment shown below if installment billing is requested on additional installation and service charges while a balance is due. The additional amounts will be treated as a separate installment billing arrangement. Installment Billing Service Fee An installment billing service fee is applicable to installment billing arrangements established for regulated services purchased from this tariff by residential and business customers. (A) (B) (C) The fee applies for each installment arrangement billed. Multiple installment billing service fees may be billed if the customer has multiple installment billing arrangements in effect. The fee will not apply to Lifeline/Link-Up customers. Rates and Charges (A) Per month minimum installment payments Residence Business $5.00 $5.00 (B) Installment Billing Service Fee Residence Business Monthly Rate $2.00 $2.00 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 2 Fifth Revised Page 32 Cancels Fourth Revised Page 32 July 17, 2001 Vice President, State Government Affairs Little Rock, Arkansas EFFECTIVE: August 3, 2001 GENERAL REGULATIONS 2.5 LIABILITY OF THE COMPANY 2.5.1 (M) Service Irregularities The liability of the Company for damages arising out of mistakes, omissions, interruptions, delays, errors, or defect in the transmission, or failure or defects in the service and/or facilities furnished by the Company, occurring in the course of furnishing service or other facilities and not caused by the negligence of the subscriber, or of the Company in failing to maintain proper standards of maintenance and operation and to exercise reasonable supervision shall in no event exceed an amount equivalent to the proportionate charge to the subscriber for the period of service during which such mistake, omission, interruption, delay, error, or defect in transmission or defect or failure in service or facilities occurs. The Company will not pay interest on overbillings. 2.5.2 Use of Facilities of Other Connecting Carriers (M) When suitable arrangements can be made, facilities of other connecting carriers may be used in conjunction with the Company's facilities in establishing connections to points not reached by this Company's facilities. Neither this Company nor any connecting carrier participating in a service shall be liable for any act or omission of any other company or companies furnishing a portion of such service. 2.5.3 Indemnifying Agreement The Company shall be indemnified and saved harmless by the subscriber against claims for libel, slander, or the infringement of copyright arising directly or indirectly from the material transmitted over the facilities or the use thereof; against claims for infringement of patents arising from combining with or using in connection with, facilities furnished by the Company, or apparatus, and systems of the subscriber; and against all other claims arising out of any act of omission of the subscriber in connection with the facilities provided by the Company. The Company shall not be liable for damages or statutory penalties, in any case which is not presented in writing within sixty days after the alleged delinquency occurs. 2.5.4 Defacement of Premises The Company is not liable for defacement to or damage of the premises of a subscriber resulting from the furnishing of service or the attachment of instruments, apparatus and associated wiring furnished by the Company on such premises or by the installation or removal thereof, when such defacement or damage is not the result of the negligence of employees of the Company. 2.5.5 Provision for Certain Local Taxes and Fees a. (M) In the event a county or other local taxing authority, imposes, collects or receives from the Company any license, Material on this page was previously found on seventh revised Page 31 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 First Revised Page 33 Cancels Original Page 33 ISSUED: August 28, 2003 BY: Vice President – State Government Affairs Little Rock, Arkansas EFFECTIVE: September 12, 2003 GENERAL REGULATIONS 2.5 LIABILITY OF THE COMPANY (continued) 2.5.5 Provision for Certain Local Taxes and Fees (continued) a. (continued) occupational, franchise, privilege, inspection or other similar tax or fee, or otherwise, whether in a lump sum, or at a flat rate, or based on receipts, or based on poles, wires, conduits or other facilities, or otherwise, the amount of such tax or fee will be billed, insofar as practical, pro rata to the customer receiving exchange service within such county or territory of other local taxing authority. Note: 2.6 Nothing in this tariff shall prohibit the billing to customers of the amount of any tax or fee imposed by a county or other local taxing authority at the time of the filing of this tariff. UNIFORM STATEWIDE ACCESS CHARGE TARIFF ALLTEL Florida, Inc. concurs with the Uniform Statewide Access Charge Tariff as ordered and authorized by the Florida Public Service Commission in docket number 820537-TP, effective January 1, 1984. 2.7 SPECIAL PROMOTIONS The Company may offer special promotions of new or existing services or products for limited periods as approved by the Public Service Commission. These promotions are a temporary waiver of certain recurring and/or non-recurring charges as stated in paragraph 2.7.2. These promotions will be offered where available on a completely non-discriminating basis with each subscriber in the classification of service and area for which the promotion is offered having an equal opportunity for participation. Upon initial availability in a particular exchange of ALLTEL custom calling feature(s), service(s), or combinations thereof, the Company may elect to waive the nonrecurring charges and up to the first two month’s recurring charges for customers subscribing to such service(s) or feature(s) for a period of up to sixty days following the date on which such service(s), feature(s), or combinations thereof, become available in that exchange. If a promotion or a waiver for such feature(s), service(s) or combinations thereof is in effect for all customers in the customer’s class of service at the time the customer orders the feature(s) or service(s), the general promotion or waiver will apply instead of this waiver. A subscriber may not participate in both this waiver and a concurrent general promotion or waiver for the feature(s) ordered. (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 First Revised Page 34 Cancels Original Page 34 ISSUED: August 28, 2003 BY: Vice President – State Government Affairs Little Rock, Arkansas EFFECTIVE: September 12, 2003 GENERAL REGULATIONS (D) (D) 2.7.2 The following promotions are approved by the Commission: Area of Promotion Service Charges Waived Period Authority Company's service territory Touch Calling Non-recurring 09-01-86Order No. 09-30-8611546 Company's service territory Custom Calling Non-recurring plus first month recurring 09-01-86Order No. 09-30-8612559 Company's service territory Touch Calling Non-recurring 10-01-86Order No. 10-31-8611546 Company's service territory Custom Calling Non-recurring plus first month recurring 10-01-86Order No. 10-31-8612559 Company's service territory Touch Calling Non-recurring 11-01-86Order No. 11-30-8611546 (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Original Page 35 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion (M) (M) Service Charges Waived Period Authority Company's service territory Custom Calling Non-recurring plus first month recurring 11-01-86 11-30-86 Order No. 12559 Company's service territory Touch Calling Non-recurring 12-01-86 12-31-86 Order No. 11546 Company's service territory Custom Calling Non-recurring plus first month recurring 12-01-86 12-31-86 Order No. 12559 Company's service territory Touch Calling Non-recurring 05-01-87 05-30-87 Docket No. 830007 Order No. 11546 Company's service territory Custom Calling Non-recurring plus first month recurring 05-01-87 05-30-87 Docket No. 830411 Order No. 12559 Company's service territory Touch Calling Non-recurring 06-01-87 06-30-87 Docket No. 830007 Order No. 11546 Company's service territory Custom Calling Non-recurring plus first month recurring 06-01-87 06-30-87 Docket No. 830411 Order No. 12559 Material on this page was previously found on Pages 31 and 32 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Fourth Revised Page 36 Cancels Third Revised Page 36 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Service Charges Waived Period Authority McIntosh exchange (591) central office) Toll-Pac Secondary service Order charge 12-12-87/ 01-11-88 and 03-07-88/ 04-06-88 Docket No. 830064 Order No. 17778 Company's Service Territory Custom Calling Non-recurring 08-21-88/ 10-20-88 Docket No. 830411 Order No. 12559 Company's Service Territory Touch Calling Non-recurring 12-01-88 01-31-89 Docket No. 830007 Order No. 11546 Company's Service Territory Touch Calling Non-recurring 10-02-89 12-01-89 Docket No. 830007 Order No. 11546 Alachua, Melrose, Hilliard Districts Custom Calling Non-recurring 1-1-90 3-1-90 Docket No. 830411 Order No. 12559 (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 37 Cancels Second Revised Page 37 ISSUED: June 13, 1990 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 1, 1990 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Service Charges Waived Period Authority Live Oak, Hastings Directory Territory No Sales Solicitation calls Secondary service Order charge 02-26-90 04-27-90 Alachua Melrose, Hilliard Districts Custom Calling Non-recurring 03-02-90Docket No. 04-30-90830411 Order No. 12559 Alachua Melrose, Hilliard Districts Custom Calling Non-recurring 05-01-90Docket No. 06-29-90830411 Order No. 12559 Live Oak District Custom Calling Non-recurring 05-01-90Docket No. 06-29-90830411 Order No. 12559 Alachua Melrose, Hilliard Districts Custom Calling Non-recurring 06-30-90Docket No. 08-28-90830411 Order No. 12559 Live Oak District Custom Calling Non-recurring 06-30-90Docket No. 08-28-90830411 Order No. 12559 Alachua, Melrose Exchanges Touch Calling Non-recurring 07-01-90Docket No. 08-29-90830007 Order No. 11546 Alachua, Melrose Exchanges Touch Calling Non-recurring 08-30-90Docket No. 10-28-90830007 Order No. 11546 (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Second Revised Page 38 Cancels First Revised Page 38 ISSUED: December 24, 1990 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: February 22, 1991 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Company's Service Territory Service Touch Calling Charges Waived Non-recurring Period 09-01-90 10-30-90 Authority Docket No. 830007 Order No. 11546 Company's Service Territory Touch Calling Non-recurring 10-31-90 12-29-90 Docket No. 830007 Order No. 11546 Company's Service Territory RING+ Non-recurring 01-15-91 03-16-91 Docket No. 891308-TP Order No. 22499 Company's Service Territory RING+ Non-recurring 03-17-91 05-16-91 Docket No. 891308-TP Order No. 22499 Company's Service Territory Warm Line Non-recurring 02-22-91 04-23-91 - Company's Service Territory Warm Line Non-recurring 04-24-91 06-23-91 - (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Original Page 39 ISSUED: January 29, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: March 1, 1991 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (N) (continued) Area of Promotion Service Charges Waived Period Authority Company's Service Territory Touch Calling Non-recurring 03-01-91 04-29-91 Docket No. 830007 Order No. 11546 Company's Service Territory Touch Calling Non-recurring 04-30-91 06-28-91 Docket No. 830007 Order No. 11546 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Original Page 40 ISSUED: March 22, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 6, 1991 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Service Charges Waived Period Authority Raiford, White Springs & Interlachen Custom Calling Features Non-recurring 04-06-91 06-05-91 Docket No. 830411-TP Order No. 12599 Raiford, White Springs & Interlachen Custom Calling Features Non-recurring 06-06-91 08-04-91 Docket No. 830411-TP Order No. 12599 White Springs & Interlachen RING+ Non-recurring 04-06-91 06-05-91 Docket No. 891308-TP Order No. 22499 White Springs & Interlachen RING+ Non-recurring 06-06-91 08-04-91 Docket No. 891308-TP Order No. 22499 White Springs Warm Line Non-recurring 04-06-91 06-05-91 Docket No. 910096-TL White Springs Warm Line Non-recurring 06-06-91 08-04-91 Docket No. 910096-TL GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 First Revised Page 41 Cancels Original Page 41 ISSUED: July 31, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: August 25, 1991 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Service Charges Waived Period Authority Company's Service Territory Custom Calling Non-recurring 05-15-91 07-14-91 Docket No. 830411 Order No. 12559 Company's Service Territory Custom Calling Non-recurring 07-15-91 09-13-91 Docket No. 830411 Order No. 12559 Raiford and Lake Butler Exchanges RING+ Non-recurring 08-25-91 10-24-91 Docket No. 891308 Order No. 22499 Raiford and Lake Butler Exchanges Warm Line Non-recurring 08-25-91 10-24-91 Docket No. 910096-TL Order No. Raiford and Lake Butler Exchanges RING+ Non-recurring 10-25-91 12-24-91 Docket No. 891308 Order No. 22499 Raiford and Lake Butler Exchanges Warm Line Non-recurring 10-25-91 12-24-91 Docket No. 910096-TL Order No. (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Third Revised Page 42 Cancels Second Revised Page 42 ISSUED: February 14, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: March 1, 1992 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Service Charges Waived Period Authority Company's Service Territory Touch Calling Non-recurring 09-19-91 11-18-91 Docket No. 830007 Order No. 11546 Company's Service Territory Touch Calling Non-recurring 11-19-91 01-18-92 Docket No. 830007 Order No. 11546 Company's Service Territory Touch Calling Non-recurring 02-08-92 04-08-92 Docket No. 830007 Order No. 11546 Company's Service Territory Touch Calling Non-recurring 04-08-92 06-08-92 Docket No. 830007 Order No. 11546 Single Party Residence and Business Customers Additional Access Lines Non-recurring 04-01-92 06-30-92 Docket No. 911072 Order No. Company's Service Territory Custom Calling Features Non-recurring 03-01-92 04-29-92 Docket No. 830411 Order No. 12559 Company's Service Territory Custom Calling Features Non-recurring 04-30-92 06-28-92 Docket No. 830411 Order No. 12559 (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Original Page 43 ISSUED: April 21, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: June 1, 1992 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (N) (continued) Area of Promotion Service Charges Waived Period Authority Company's Service Territory RING+ Non-recurring 06-01-92 07-30-92 Docket No. 891308 Order No. 22499 Company's Service Territory Touch Calling Non-recurring 09-01-92 10-30-92 Docket No. 830007 Order No. 11546 Company's Service Territory Touch Calling Non-recurring 10-31-92 12-29-92 Docket No. 830007 Order No. 11546 Company's Service Territory Custom Calling Features Non-recurring 09-01-92 10-30-92 Docket No. 830411 Order No. 12559 Mayo and Branford Exchanges Touch Calling Non-recurring 06-06-92 08-04-92 Docket No. 830007 Order No. 11546 Mayo and Branford Exchanges Custom Calling Features Non-recurring 06-06-92 08-04-92 Docket No. 830411 Order No. 12559 Mayo and Branford Exchanges RING+ Non-recurring 06-06-92 08-04-92 Docket No. 891308 Order No. 22499 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Original Page 44 ISSUED: April 21, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: June 1, 1992 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (N) (continued) Area of Promotion Service Charges Waived Period Authority Mayo and Branford Exchanges Warm Line Non-recurring 06-06-92 08-04-92 Docket No. 910096 Order No. 24220 Mayo and Branford Exchanges Touch Calling Non-recurring 08-05-92 10-03-92 Docket No. 830007 Order No. 11546 Mayo and Branford Exchanges Custom Calling Features Non-recurring 08-05-92 10-03-92 Docket No. 830411 Order No. 12559 Mayo and Branford Exchanges RING+ Non-recurring 08-05-92 10-03-92 Docket No. 891308 Order No. 22499 Mayo and Branford Exchanges Warm Line Non-recurring 08-05-92 10-03-92 Docket No. 910096 Order No. 24220 Brooker Exchange Touch Calling Non-recurring 09-12-92 11-10-92 Docket No. 830007 Order No. 11546 Brooker Exchange Custom Calling Features Non-recurring 09-12-92 11-10-92 Docket No. 830411 Order No. 12559 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 2 Second Revised Page 45 Cancels First Revised Page 45 October 30, 1992 President, Richard H. Brashear Live Oak, Florida EFFECTIVE: November 15, 1992 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Service Charges Waived Period Authority Brooker Exchange RING+ Non-recurring 09-12-92 11-10-92 Docket No. 891308 Order No. 22499 Brooker Exchange Touch Calling Non-recurring 11-11-92 01-09-93 Docket No. 830007 Order No. 11546 Brooker Exchange Custom Calling Features Non-recurring 11-11-92 01-09-93 Docket No. 830411 Order No. 12559 Brooker Exchange RING+ Non-recurring 11-11-92 01-09-93 Docket No. 891308 Order No. 22499 Company's Service Territory RING+ Non-recurring 09-15-92 11-13-92 Docket No. 891308 Order No. 22499 Single Party Residence and Business Customers Additional Access Lines Non-recurring 10-02-92 12-31-92 Docket No. 911072 Order No. 25781 Company's Service Territory Custom Calling Features Non-recurring 11-15-92 01-13-93 Docket No. 830411 Order No. 12559 (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Original Page 46 ISSUED: January 12, 1993 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: February 1, 1993 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (N) (continued) Area of Promotion Service Charges Waived Period Authority Company's Service Territory RING+ Non-recurring 02-01-93 04-01-93 Docket No. 891308 Order No. 22499 Company's Service Territory Custom Calling Features Non-recurring 02-01-93 04-01-93 Docket No. 830411 Order No. 12559 Luraville Exchange Custom Calling Features Non-recurring 03-20-93 05-18-93 Docket No. 830411 Order No. 12559 Luraville Exchange RING+ Non-recurring 03-20-93 05-18-93 Docket No. 891308 Order No. 22499 Luraville Exchange Touch Calling Non-recurring 03-20-93 05-18-93 Docket No. 830007 Order No. 11546 Luraville Exchange Warm Line Non-recurring 03-20-93 05-18-93 Docket No. 910096 Order No. 24220 Company's Service Territory RING+ Non-recurring 04-02-93 05-31-93 Docket No. 891308 Order No. 22499 Company's Service Territory Custom Calling Features Non-recurring 04-02-93 05-31-93 Docket No. 830411 Order No. 12559 Company's Service Territory Custom Calling Features Non-recurring 07-01-93 08-29-93 Docket No. 830411 Order No. 12559 Company's Service Territory RING+ Non-recurring 07-01-93 08-29-93 Docket No. 891308 Order No. 22499 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Fourth Revised Page 47 Cancels Third Page 47 ISSUED: September 15, 1994 BY: President Live Oak, Florida EFFECTIVE: October 1, 1994 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Company's Service Line Territory Service Warm Charges Waived Non-recurring Period 07-01-93 08-29-93 Authority Docket No. 910096 Order No. 22499 Single Party Residence and Business Customers Additional Access Lines Non-recurring 09-01-93 11-29-93 Docket No. 911072 Order No. 25781 Company's Service Territory ALLST*R® CLASS Services Non-recurring 02-22-94 05-23-94 Docket No. 910682 Order No. 24832 Company's Service Territory Custom Calling Features Non-recurring 06-03-94 07-31-94 Docket No. 830411 Order No. 12559 Company's Service Territory Custom Calling Features Non-recurring 09-01-94 11-30-94 Docket No. 830411 Order No. 12559 Alachua, Branford, Callahan, Dowling Park, Hilliard, Jasper, Jennings, Live Oak, Luraville, Mayo, Boys Ranch, White Springs ALLST*R CLASS Services Non-recurring 07-01-94 09-30-94 Docket No. 910682 Order No. 24832 Company's Service Territory ALLST*R CLASS Services Non-recurring 10-01-94 12-31-94 Docket No. 910982 Order No. 24832 Company's Service Territory Custom Calling Features Non-recurring 12-01-94 12-31-94 Docket No. 830411 Order No. 12559 (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Fourth Revised Page 48 Cancels Third Revised Page 48 ISSUED: April 1, 1996 BY: President Live Oak, Florida EFFECTIVE: May 1, 1996 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Service Charges Waived Company’s Service Territory ALLST*R CLASS Services Non-recurring 03-11-95 05-31-95 Docket No. 910682 Order No. 24832 Company’s Service Territory Custom Calling Features Non-recurring 03-11-95 05-31-95 Docket No. 830411 Order No. 12559 Company’s Service Territory ALLST*R CLASS Services Non-recurring 09-27-95 10-13-95 Docket No. 910682 Order No. 24832 Company’s Service Territory Custom Calling Features Non-recurring 09-27-95 10-13-95 Docket No. 830411 Order No. 12559 Company’s Service Territory ALLST*R CLASS Services Non-recurring 10-15-95 12-15-95 Docket No. 910682 Order No. 24832 Company’s Service Territory Custom Calling Features Non-recurring 10-15-95 12-15-95 Docket No. 830411 Order No. 12559 Company’s Service Territory ALLST*R CLASS Services Non-recurring 4-01-96 7-01-96 Docket No. 910682 Order No. 24832 Company’s Service Territory Custom Calling Features Non-recurring 4-01-96 7-01-96 Docket No. 830411 Order No. 12559 Single Party Residence and Business Customers Additional Access Lines Non-recurring 5-01-96 5-31-96 Docket No. 911072 Order No. 25781 Period Authority (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 2 Eighth Revised Page 49 Cancels Seventh Revised Page 49 ISSUED: May 31, 2000 BY: President Live Oak, Florida EFFECTIVE: June 15, 2000 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Single Party Residence Customers Service Charges Waived Caller ID Package & Complete Package Service Order Fee Period 06-15-00 09-13-00 Authority (N) (D) (N) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: SECTION 2 Tenth Revised Page 50 Replaces Ninth Revised Page 50 May 16, 2002 Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: June 1, 2002 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Service Charges Waived Period Company’s Service Territory Custom Calling Features: call forwarding, call waiting, 3 way calling, speed 8 calling reduction of monthly recurring charges to $6.95 for business customers 03-04-00 06-02-00 Company’s Service Territory Caller ID Basic: caller ID deluxe, call waiting, caller ID on call waiting reduction of monthly recurring06-02-00 charges to $9.95 for business customers 03-04-00 Company’s Service Territory Caller ID Premium: caller ID deluxe, 3 way calling, call waiting, caller ID on call waiting, selective call acceptance, call selector, call forwarding reduction of monthly recurring charges to $16.95 for business customers 03-04-00 06-02-00 Company’s Service Territory reduction of Caller ID Ultimate Package caller ID deluxe, monthly recurring caller ID on call waiting, charges to $24.95 repeat dial, call return, for business customers preferred call forward, call selector, selective call acceptance, selective call rejection, call waiting, 3 way calling, call forward speed 8 calling 03-04-00 06-02-00 Company’s Service Territory Free Installation Complete Package Caller ID Deluxe, & First Month of Caller ID on Call Waiting, Service Free * Repeat Dial, Call Return, Preferred Call Forward, Call Selector, Selective Call Acceptance, Selective Call Rejection, Call Waiting, 3-Way Calling, Call Forwarding Cancel Call Waiting, and Speed 30. 06-01-02 08-30-02 Company’s Service Territory Voice Mail Package Call Forward Busy, Call Forward No Answer, Stutter Dial Tone (existing customers only ) First Two Months of Voice Mail Service Free* 10-01-01 12-31-01 * In order to be eligible for Free Service, subscribers must retain service for longer than the free service period. Authority (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 2 First Revised Page 51 Cancels Original Page 51 ISSUED: August 29, 2003 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: September 22, 2003 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Service Charges Waived Period Company’s Service Territory Complete Package 30 Day Money Caller ID Deluxe, Call Waiting Back Guarantee Caller ID on Call Waiting, If Dissatisfied Repeat Dial, Call Return, Preferred Call Forward, Call Selector, Selective Call Acceptance, Selective Call Rejection, Call Waiting, 3-Way Calling, Call Forwarding Cancel Call Waiting, and Speed 30. 04-01-03 06-30-03 Company’s Service Territory Caller ID Package Caller ID Deluxe, Call Waiting, Caller ID on Call Waiting, Call Return 09-22-03 11-21-03 Complete Package Caller ID Deluxe, Call Waiting, Caller ID on Call Waiting, Cancel Call Waiting, 3-Way Calling, Selective Call Acceptance, Call Selector, Call Forwarding, Repeat Dial, Call Return, Preferred Call Forward, Selective Call Rejection, Speed 30 Authority (N) Waiver of Non-Recurring Service Connection Charges (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 2 First Revised Page 52 Replaces Original Page 52 ISSUED: March 16, 2004 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: March 31, 2004 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Company’s Service Territory Service Custom Calling Features Call Forwarding, Call Waiting, 3 Way Calling, Caller ID, Voice Mail* Charges Waived Free Installation & First Month of Service Free Period Authority 02-01-04 03-31-04 *A customer who subscribes to Voice Mail will receive free installation and the first month of service free for Call Forwarding Busy Line, Call Forwarding Don’t Answer, and Stutter Dial Tone. Company’s Service Territory Complete Package Free Installation Caller ID Deluxe, & First Month of Caller ID on Call Waiting, Service Free Repeat Dial, Call Return, Preferred Call Forward, Call Selector, Selective Call Acceptance, Selective Call Rejection, Call Waiting, 3-Way Calling, Call Forwarding Cancel Call Waiting, and Speed 30 02-01-04 03-31-04 Company’s Service Territory Voice Mail* 04-01-04 04-30-04 Free Installation & First Two Months of Service Free (N) *A customer who subscribes to Voice Mail will receive free installation and the first two months of service free for Call Forwarding Busy Line, Call Forwarding Don’t Answer, and Stutter Dial Tone. Company’s Service Territory Complete Package Free Installation Caller ID Deluxe, & First Month of Caller ID on Call Waiting, Service Free Repeat Dial, Call Return, Preferred Call Forward, Call Selector, Selective Call Acceptance, Selective Call Rejection, Call Waiting, 3-Way Calling, Call Forwarding Cancel Call Waiting, and Speed 30 04-01-04 06-30-04 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 2 Fourth Revised Page 53 Replaces Third Revised Page 53 ISSUED: October 13, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: November 1, 2006 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Company’s Service Territory Service Wireline Number Portability* Charges Waived Service Order Charge & Central Office Work Charge Period Authority 10-01-04 12-31-04 *The nonrecurring Service Order Charge and the Central Office Work Charge will be waived when a customer, while in the process of porting an ALLTEL wireline number to a wireless carrier, orders a second line or a number change from ALLTEL in order to maintain a wireline connection so that services such as DSL, Dial-up Internet or an Alarm System are not disrupted. Area of Promotion Service Charges Waived Period Company’s Service Territory Caller ID Nonrecurring Service Connection Charges & First Month Recurring Charges 07-17-06 09-15-06 Company’s Service Territory One-Party Access Line ** New or Second, Residential Primary & Secondary Service Order Charges (Note 1) 11-01-06 12-31-06 Authority (N) ** This promotion is for residential customers who purchase a new or add a second one-party access line. Customers must keep the new or additional access line for three months in order to qualify for waiver of the service connection charges. Company’s Service Territory Voice Mail Link or Caller ID Deluxe *** Business Enhanced Central Office Charge (Note 1) 11-01-06 12-31-06 *** This promotion is for business customers who have one to three one-party access lines. Company’s Service Territory Additional Business One-Party Access Line **** Primary & Secondary Service Order Charges (Note 1) 11-01-06 12-31-06 **** This promotion is for business customers who have one to three one-party access lines and add an additional line. Note 1: The Central Office Charge and the Premise Visit Charge will also be waived if applicable for adding these services. Primary or Secondary Service Order Charge will not apply for any of the additions shown above during these promotions. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 2 Third Revised Page 54 Cancels Second Revised Page 54 ISSUED: BY: EFFECTIVE: November 14, 2008 October 28, 2008 Vice President Little Rock, Arkansas GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion Alachua, Brooker, Fort White, High Springs, & Lake Butler Service Charges Waived Period Bundled Service Offering, S25.2.a * Service Order Charge, Central Office Work Charge, & Premise Visit Charge 4-11-07 07-10-07 *The nonrecurring Service Order Charge, Central Office Work Charge, and Premise Visit Charge will be waived when a customer in one of the exchanges shown above subscribes to the Bundled Service Offering shown in Section 25.2.a and also subscribes to Windstream’s DSL and/or Digital TV Service and agrees to keep the services for one year. Area of Promotion All Exchanges Service Residential or Business Service Charges Waived $5.00 Monthly Credit Period 5-29-08 8-29-08 This promotion will be used as a “Save” tool and will provide a monthly credit of $5.00 to customers who call to disconnect their service. Customers who indicate that they have been offered service by a competitor for more than $5.00 less than Windstream’s price will be offered an additional $5.00 Monthly Credit. Area of Promotion All Exchanges Service Residential or Business Service Charges Waived $5.00 Monthly Credit Period 8-29-08 11-29-08 This promotion will be used as a “Save” tool and will provide a monthly credit of $5.00 to customers who call to disconnect their service. Customers who indicate that they have been offered service by a competitor for more than $5.00 less than Windstream’s price will be offered an additional $5.00 Monthly Credit. Area of Promotion All Exchanges (N) Service Residential Service Charges Waived $10.00 Monthly Credit Period 11-14-08 2-24-09 This promotion will be used as a “Winback” tool and will provide a monthly credit of $10.00 to residential customers who have had their service disconnected within the last 6 months (does not include disconnects for nonpayment, etc.). In order to be eligible for the credit, customers must subscribe to one of the Connect Bundles with Broadband. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 2 Eighth Revised Page 55 Cancels Seventh Revised Page 55 ISSUED: February 23, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: February 24, 2011 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Area of Promotion All Exchanges Service Residential or Business Service Charges Waived Monthly Credit up to $10.00 Period 3-5-09 6-3-09 This promotion will be used as a “Save” or “Winback” tool and will provide a monthly credit of $5.00 to customers who call to disconnect their service or have had their service disconnected within the last 6 months (does not include disconnects for nonpayment, etc.). Customers who indicate that they have been offered service by a competitor for more than $5.00 less than Windstream’s price will be offered an additional $5.00 Monthly Credit. In order to be eligible for the credit, customers must subscribe to one of the Connect Bundles with Broadband. Area of Promotion All Exchanges Service Residential or Business Service Charges Waived Monthly Credit up to $10.00 Period 2-24-11 to 5-25-11 This promotion will be used as a “Save” or “Winback” tool and will provide a monthly credit of $5.00 to customers who call to disconnect their service or have had their service disconnected within the last 6 months (does not include disconnects for nonpayment, etc.). Customers who indicate that they have been offered service by a competitor for more than $5.00 less than Windstream’s price will be offered an additional $5.00 Monthly Credit. In order to be eligible for the credit as a Winback, customers must subscribe to one of the Connect Bundles with Broadband. Area of Promotion All Exchanges Service *Additional Business One-Party Line Charges Waived Service Order Charge, Central Office Work Charge, & Premise Visit Charge Period 9-1-09 to 11-30-09 * Current Business one party customers that add an additional business one party line for a twelve month commitment will receive one free jack at the time of installation and service connection charges will be waived. To qualify for this promotion, the customer must also choose Windstream Communications, Inc. as their interlata and intralata carrier on the new line. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 2 Third Revised Page 56 Cancels Second Revised Page 56 ISSUED: February 23, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: February 24, 2011 GENERAL REGULATIONS 2.7 SPECIAL PROMOTIONS (continued) 2.7.2 (continued) Promotion to Provide Discounts for the Business Connect SB Bundle III, February 24, 2011 through May 25, 2011 Windstream will provide the following discounts each month to customers in the Callahan, Crescent City, Dowling Park, Hastings, Hilliard, Interlachen, Jasper, Jennings, Lake Butler, Live Oak, Luraville, Mayo, Melrose, and Waldo exchanges who subscribe to the Windstream Business Connect SB Bundle III during the promotional period and who also subscribe to Windstream Communications, Inc.’s Unlimited Long Distance Plan and Windstream’s Broadband and Internet Service. (When these discounts apply, discounts shown in Section 25, Sheet 7 will not apply.) One-Year Term Commitment: Three-Year Commitment $22.50 $30.00 (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 3 Fourteenth Revised Contents Page 1 Cancels Thirteenth Revised Contents Page 1 August 17, 1998 President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 16, 1998 BASIC LOCAL EXCHANGE SERVICE CONTENTS Page No. 1 3.1 GENERAL 3.2 STATEWIDE RATE SCHEDULES 1 3.2.1 3.2.2 3.2.3 1 1 2 3.3 3.4 3.6 3.7 3.8 3.9 3.10 3.11 Residence and Business Exchange Access Line Rates Reclassification of Exchanges Rate Groups MONTHLY EXCHANGE RATES 3 3.3.1 3 Rates LOCAL CALLING AREAS 5 3.4.1 3.4.2 5 5 General Local Service Areas LOCAL EXCHANGE EXCEPTIONS 8 3.6.1 3.6.2 8 9 Exception Exception DIRECTORY ASSISTANCE SERVICES 9.1 3.7.1 3.7.2 9.1 9.1 General Rates VERIFICATION AND EMERGENCY INTERRUPT SERVICE 10 3.8.1 3.8.2 10 11 General Application of Rates and Charges LOCAL EXCEPTIONS 12 3.9.1 3.9.2 12 12 Wellborn to Lake City Branford and Fort White and Lake City LIFELINE ASSISTANCE 13 3.10.1 3.10.2 13 13 General Applications and Regulations NETWORK ACCESS REGISTER (NAR) 13.3 3.11.1 3.11.2 13.3 13.3 General Rates and Charges 3.12 TELECOMMUNICATIONS ACCESS SYSTEM ACT OF 1991 3.13 $.25 CALLING PLAN 14 3.14 Extended Calling Service 16 3.15 Transitional Lifeline Assistance Program 17 (N) 3.15.1 3.15.2 17 17 (N) General Regulations 13.4 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 3 Seventh Revised Contents Page 2 Cancels Sixth Revised Contents Page 2 December 29, 2007 Vice President Little Rock, Arkansas EFFECTIVE: February 1, 2007 BASIC LOCAL EXCHANGE SERVICE CONTENTS Page No. 3.16 3.17 18 Florida Optional Calling Plan 3.16.1 General 3.16.2 Available Calling Arrangements and Rates 18 19 Limited Local Measured Service (LLMS) 3.17.1 General 3.17.2 Availability 3.17.3 Rates 20 20 20 20 (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 3 Sixteenth Revised Page 1 Cancels Fifteenth Revised Page 1 ISSUED: August 15, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: September 1, 2011 BASIC LOCAL EXCHANGE SERVICE 3.1 3.2 GENERAL A. The rates specified herein for access line service entitle subscribers to an unlimited number of messages to stations as specified in this section for each exchange. B. The rates for service and equipment not specifically shown in this section are presented in other sections of this tariff. STATEWIDE RATE SCHEDULES 3.2.1 The following statewide schedule of rates is applicable to each access line in the indicated rate group. Group and Calling Scope 1. 0 - 5,000 2. 5,001 - 10,000 3. 10,001 - 20,000 4. 20,001 - 40,000 5. 40,001 - 200,000 6. 200,001 - 320,000 7. 320,001 & Up 3.2.2 MONTHLY RATE 1-Party Residence 1-Party Business $25.75 26.42 27.15 27.47 27.79 29.15 30.72 (I) (I) $ 9.49 9.75 10.01 10.17 10.37 10.86 11.49 Reclassification of Exchanges A. Whenever the calling scope in any given exchange shall experience a growth which could cause that exchange to fall within the limits of another group, that exchange shall be reclassified and rates adjusted accordingly. B. The effective date of the rate change shall be the effective date of the next directory for the affected exchanged or sixty (60) days after the tariff filing date, whichever is later. C. The rate group in which an exchange falls shall be determined by the peak number of access lines in the exchange's local calling area since the effective date of the preceding directory. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Twenty-fifth Revised Page 2 Cancels Twenty-fourth Revised Page 2 ISSUED: June 12, 1998 BY: President, Live Oak, Florida EFFECTIVE: September 1, 1998 BASIC LOCAL EXCHANGE SERVICE 3.2 STATEWIDE RATE SCHEDULES (continued) 3.2.3 Rate Groups GROUP Group 1 0 - 5,000 Group 2 5,001 - 10,000 Hilliard, Jasper, Jennings Group 3 10,001 - 20,000 Crescent City, Raiford (D) (D) Group 4 20,001 - 40,000 Florahome(659), Florahome(661), DowlingPark, Interlachen, White Springs, Live Oak, Mayo, Luraville, Florida Sheriff’s Boys Ranch Group 5 40,001 - 200,000 Alachua, Branford, Brooker, Citra, Hastings, High Springs, Fort White Lake Butler, McIntosh, Melrose, Orange Springs, Waldo, Wellborn Group 6 200,001 - 320,000 None Group 7 320,001 - & Up Callahan (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 3 Thirty-third Revised Page 3 Cancels Thirty-second Revised Page 3 ISSUED: August 15, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: September 1, 2011 BASIC LOCAL EXCHANGE SERVICE 3.3 MONTHLY EXCHANGE RATES 3.3.1 Rates A. The rates shown herein entitle the subscriber to an unlimited number of local messages to all telephones bearing the designation of any central office of the exchanges included in the associated local service area. EXCHANGE Alachua ** Branford Brooker Callahan Citra Crescent City Dowling Park Florahome (659) Florahome (661) Florida Sheriff's Boy's Ranch ** Fort White Hastings High Springs Hilliard Interlachen Jasper Jennings Lake Butler Live Oak Luraville Mayo Melrose McIntosh Orange Springs Raiford Waldo ** Wellborn White Springs ** See Section 3.9 for local exceptions previously approved BUSINESS 1-Party $27.79 RESIDENCE 1-Party (I) $10.37 33.95 12.82 27.79 30.72 27.79 27.15 27.47 27.47 27.47 10.37 11.49 10.37 10.01 10.17 10.17 10.17 27.47 10.17 34.15 12.71 27.79 27.79 26.42 27.47 26.42 26.42 27.79 27.47 27.47 27.47 27.79 27.79 27.79 27.15 27.79 10.37 10.37 9.75 10.17 9.75 9.75 10.37 10.17 10.17 10.17 10.37 10.37 10.37 10.01 10.37 33.95 27.47 12.82 (I) 10.17 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Twenty-Second Revised Page 4 Cancels Twenty-First Revised Page 4 ISSUED: March 25, 1994 BY: President, Live Oak, Florida EFFECTIVE: May 1, 1994 BASIC LOCAL EXCHANGE SERVICE (M) (M) (M) Material previously shown on this page is now found on Page 3 of this section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Eighth Revised Page 5 Cancels Seventh Revised Page 5 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 BASIC LOCAL EXCHANGE SERVICE 3.4 LOCAL CALLING AREAS 3.4.1 General The rates specified in Section 3.3 entitle subscribers to local messages to all telephones bearing the central office designations of additional exchanges as shown below. 3.4.2 Local Service Areas EXCHANGE Alachua ADDITIONAL EXCHANGES INCLUDED IN LOCAL CALLING AREA Brooker, Fort White, Gainesville, High Springs, Lake Butler, Newberry Branford Dowling Park, Florida Sheriff's Boys Ranch, Fort White, Lake City, Live Oak, Luraville, Mayo, Wellborn Brooker Alachua, Gainesville, Lake Butler, Waldo Callahan Hilliard, Jacksonville Citra Belleview, Forest, McIntosh, Ocala, Oklawaha, Orange Springs, Salt Springs, Silver Springs Shores Crescent City Pomona Park, Pierson, Welaka Dowling Park Branford, Florida Sheriff's Boys Ranch, Live Oak, Luraville, Mayo, Wellborn Florahome (659) Interlachen, Palatka Florahome (661) Interlachen, Palatka, Keystone Heights (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 3 Eighth Revised Page 6 Cancels Seventh Revised Page 6 February 29, 2008 Vice President Little Rock, Arkansas EFFECTIVE: March 15, 2008 BASIC LOCAL EXCHANGE SERVICE 3.4 LOCAL CALLING AREAS (continued) 3.4.2 Local Service Areas (continued) EXCHANGE ADDITIONAL EXCHANGES INCLUDED IN LOCAL CALLING AREA Florida Sheriffs' Boys Ranch Branford, Dowling Park, Live Oak, Luraville, Mayo, Wellborn Fort White Alachua, Branford, Gainesville, High Springs, Lake City Hastings Palatka, St. Johns High Springs Alachua, Fort White, Gainesville, Newberry Hilliard Callahan Interlachen Florahome, Palatka Jasper Jennings, White Springs Jennings Jasper, White Springs Lake Butler Alachua, Brooker, Gainesville, Raiford Live Oak Branford, Dowling Park, Florida Sheriff's Boys Ranch, Luraville, Mayo, Wellborn Luraville Branford, Dowling Park, Florida Sheriff's Boys Ranch, Live Oak, Mayo, Wellborn (C) Note 1) Hastings received EAS to BellSouth’s entire St. John’s exchange in 2006 when BellSouth consolidated the St. Augustine and Julington exchanges into the St. John’s exchange. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Seventh Revised Page 7 Cancels Sixth Revised Page 7 ISSUED: BY: President, George W. Lee Live Oak, Florida EFFECTIVE: April 30, 1993 BASIC LOCAL EXCHANGE SERVICE 3.4 LOCAL CALLING CARES (continued) 3.4.2 Local Service Areas (continued) EXCHANGE ADDITIONAL EXCHANGES INCLUDED IN LOCAL CALLING AREA Mayo Branford, Dowling Park, Florida Sheriffs Boys Ranch, Live Oak, Luraville, Wellborn McIntosh Belleview, Citra, Forest, Ocala, Oklawaha, Orange Springs, Salt Springs, Silver Springs Shores Melrose Gainesville, Hawthorne, Keystone Heights, Waldo Orange Springs Belleview, Citra, Forest, McIntosh, Ocala, Oklawaha, Salt Springs, Silver Springs Shores Raiford Kingsley Lake, Lake Butler, Lawtey, Starke Waldo Brooker, Gainesville, Melrose Wellborn Branford, Dowling Park, Florida Sheriffs' Boys Ranch, Lake City, Live Oak, Luraville, Mayo White Springs Jasper, Jennings, Lake City (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Sixth Revised Page 8 Cancels Fifth Revised Page 8 ISSUED: November 15, 1993 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: January 14, 1994 BASIC LOCAL EXCHANGE SERVICE (D) (D) 3.6 LOCAL EXCEPTIONS 3.6.1 Exception ALLTEL Florida, Inc., has provided a grandfathering condition for the following subscribers: Joe E. Rountree Rt. 1 Box 81 Bryceville, Florida 32009 R-1 Service Alton L. Parker Bryceville, Florida 32009 B-1 Service GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Second Revised Page 9 Cancels First Revised Page 9 ISSUED: February 28, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 29, 1989 BASIC LOCAL EXCHANGE SERVICE 3.6 LOCAL EXCEPTIONS (continued) 3.6.1 Exception These subscribers are actually located within the Southern Bell Telephone Company boundary, Baldwin Exchange (226), but were originally served by ALLTEL Florida, Inc., Callahan Exchange (879). These subscribers will be grandfathered at this time as (1) through rate case activity we require this customer to subscribe to service in the appropriate exchange, or (2) whenever we are no longer able to maintain the facilities presently providing his service in a cross-boundary manner, or (3) should service become inactive. 3.6.2 Exception (N) ALLTEL Florida, Inc. has provided a grandfathering condition for the following subscribers: Sleepy Suwannee Motel P.O. Box 219 Lake City, FL 32056 B-1 Service William G. Cason P.O. Box 433 White Springs, FL 32096 R-1 Service Sleepy Suwannee Motel P.O. Box 219 Lake City, FL 32056 B-1 Service (Non-Pub) Suwannee Gifts, Inc. P.O. Box 3803 Lake City, FL 32056 B-1 Service These subscribers are actually located within the ALLTEL Florida, Inc. boundary, Wellborn Exchange (963), but were originally served by ALLTEL Florida, Inc., White Springs Exchange(397). These subscribers will be grandfathered at this location with the existing class of service until such time as (1) through rate case activity we require this customer to subscribe to service in the appropriate exchange, or (2) whenever we are no longer able to maintain the facilities presently providing his service in a cross-boundary manner, or (3) should service become inactive. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 3 Eighth Revised Page 9.1 Cancels Seventh Revised Page 9.1 ISSUED: October 14, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: November 1, 2011 BASIC LOCAL EXCHANGE SERVICE 3.7 DIRECTORY ASSISTANCE SERVICE 3.7.1 General B. Directory assistance service is desirable to assist all local exchange subscribers to obtain the telephone numbers of other local exchange subscribers from an operator when the numbers cannot be obtained from the published directory. (D) (D) 3.7.2 Rates A. call). There is a charge of $1.25 to each subscriber for each call requesting intralata directory assistance, except as noted below. (maximum of two requested telephone numbers per (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Fourth Revised Page 10 Cancels Third Revised Page 10 ISSUED: February 14, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2008 BASIC LOCAL EXCHANGE SERVICE 3.7 DIRECTORY ASSISTANCE SERVICE (continued) 3.7.2 3.8 Rates (continued) c. Charges for Directory Assistance Service are not applicable to calls received from hotel or motel guest rooms, or handicapped persons who are unable to use the telephone directory. d. Charges for Directory Assistance Services are not applicable for local directory assistance calls dialed 1411 from a Public Telephone Access Service lines. Calls dialed 1-555-1212 will be charged $.50 when placed from a Public Telephone Access Service line. VERIFICATION AND EMERGENCY INTERRUPT SERVICE 3.8.1 General Verification and Emergency Interrupt Service is furnished where and to the extent that facilities permit. The customer shall indemnify and save the Company harmless against all claims that may arise from either party to the interrupted call or any person. a. Verification 1. The Company furnishes Verification Service for the purpose of aiding subscribers with legitimate call completion problems. Upon request the operator will verify and provide the line status condition of a local subscriber line. 2. A subscriber originated request for verification of a local number is a chargeable verification request if a Company operator determines that the line is in use. No charge applies if the line is out of order. (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Second Revised Page 11 Cancels Original Page 11 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 BASIC LOCAL EXCHANGE SERVICE 3.8 VERIFICATION AND EMERGENCY INTERRUPT SERVICE (continued) 3.8.1 General (continued) b. 3.8.2 (M) (M) Emergency Interrupt Service 1. The Company furnishes Emergency Interrupt Service when a subscriber who has originated a verification request to a line which has been found in a busy talking state informs the operator that an urgent or emergency situation exists and requests that the operator have the busy line cleared. 2. A subscriber originated request for emergency interrupt to a local number is a chargeable Emergency Interrupt Request. Application of Rates and Charges a. No charge will apply if the requesting customer identifies that the call is to or from an official public emergency agency. An official public emergency agency is defined as a government agency which is operated by the Federal, State, or local government and has the capability and legal authority to provide prompt and direct aid to the public in emergency situations. Such agencies include the local police, state police, fire department, etc. b. Charges may not be billed on a collect basis or on a third number basis to the number being verified or interrupted. c. If the number verified is not in use, or as a result of interrupt the line is cleared, and, at the calling party's request, the operator completed the call, the charges for Operator Assisted Local Calls as defined in this tariff apply in addition to the applicable verification and emergency interrupt charges. Material on this page was previously found on Pages 9 and 10 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 3 Seventeenth Revised Page 12 Cancels Sixteenth Revised Page 12 ISSUED: August 15, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: September 1, 2011 BASIC LOCAL EXCHANGE SERVICE 3.8 VERIFICATION AND EMERGENCY INTERRUPT SERVICE (continued) 3.8.2 Application of Rates and Charges (continued) D. 3.9 Windstream Florida, Inc. concurs in the rates, charges and regulations governing verification and emergency interrupt service as filed by BellSouth Telecommunications, Inc. in its General Subscriber Services Tariff and amendments authorized by the Florida Public Service Commission or applicable law. LOCAL EXCEPTIONS 3.9.1 Wellborn to Lake City Effective April 30, 1993, customers in the Wellborn exchange will be provided non-optional extended local calling to the Lake City exchange. The following monthly rates apply for the service shown: RESIDENCE BUSINESS 1-Party 1-Party Group 5 Lake City EAS Differential Total Monthly Rate 3.9.2 27.79 (I) $10.37 2.45 6.16 $33.95 (I) $12.82 Branford to Fort White and Lake City Effective May 1, 1995 customers in the Branford exchange will be provided non-optional extended local calling to the Fort White and Lake City exchanges. The following monthly rates apply for the service shown: RESIDENCE BUSINESS 1-Party 1-Party Group 5 Fort White and Lake City EAS Differential Total Monthly Rate 3.9.3 $27.79 (I) $10.37 2.45 6.16 $33.95 (I) $12.82 Fort White to Gainesville Effective August 1, 2000 customers in the Fort White exchange will be provided non-optional extended area service to the Gainesville exchange. The following monthly rates apply for the service shown: Group 5 Fort White to Gainesville EAS Additive Total Monthly Rate BUSINESS 1-Party RESIDENCE 1-Party $27.79 $10.37 (I) 2.34 6.36 $34.15 (I) $12.71 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Fifteenth Revised Page 13 Cancels Fourteenth Revised Page 13 ISSUED: July 7, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: July 21, 2009 BASIC LOCAL EXCHANGE SERVICE 3.10 Lifeline Assistance 3.10.1. General a) The Interstate Subscriber Line Charge Waiver and Matching Program adopted by the Florida Public Service Commission is a Lifeline Assistance Program for low-income qualified subscribers who participate in at least one of the following programs: Low Income Home Energy Assistance Program Federal Public Housing Assistance Supplemental Security Income (SSI) Supplemental Nutrition Assistance Program (SNAP) Medicaid Temporary Assistance for Needy Families (T) b) The applicant/subscriber must not be a dependent for federal income tax purposes, unless the subscriber is more than 60 years of age. c) The following discounts will apply for customers deemed eligible for Lifeline assistance. Monthly Federal Subscriber Line Charge Credit Credit (1) Initial Federal Credit to Residential Access Line $1.75 State Credit to Residential Access Line $3.50 Additional Federal Credit to Residential Access Line $1.75 3.10.2. Applications and Regulations Guidelines for implementation of this program are as follows. a) Certification Procedures All applications for this service are subject to verification with the state agency responsible for administration of the qualifying program. b) Processing Procedures The Company will process all applications and apply the appropriate credit on the subscriber’s monthly bill. A secondary service charge is not applicable for existing customers subscribing to Lifeline Assistance. (1) (M) The Federal Subscriber Line Charge Credit is the currently authorized rate as approved by the FCC. Text moved to Section 3 page 13.1. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Twelfth Revised Page 13.1 Cancels Eleventh Revised Page 13.1 ISSUED: June 8, 2005 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: June ,22 2005 BASIC LOCAL EXCHANGE SERVICE 3.10 Lifeline Assistance (Continued) 3.10.2. Applications and Regulations (continued) c) Verification Procedures The Company will use the FCC default procedure of sampling to verify continued eligibility for Lifeline service. Based on FCC guidelines, an initial letter with application will be sent to a sampling of Lifeline customers. Those customers have 14 days to respond to the letter verifying their continued eligibility. Second letters will be mailed to those customers who do not respond to the first letter within the 14 day period. Customers will be given 60 days to respond to the second letter. On the 61st day, customers who have not responded will be moved to Transitional Lifeline service for 1 year before Lifeline benefits are completely terminated, unless that customer subsequently recertifies with the company. d) The Company shall offer Toll Blocking to all qualifying Lifeline customers at no charge at the time such customers subscribe to Lifeline Service. If the customer voluntarily elects to receive Toll Blocking, the service shall become part of the customers Lifeline service. e) A service order deposit is not applicable to customers who voluntarily elect to receive Toll Blocking service when initiating Lifeline Service. f) Lifeline Service may not be disconnected for non-payment of toll charges. g) The Company will not deny re-establishment of local service to customers who are eligible for Lifeline Assistance and have previously been disconnected for non-payment of toll charges. h) Partial payments that are received from Lifeline customers will first be applied to local service charges and then to any outstanding toll charges. i) Vacation service is not applicable to lines with Lifeline Assistance. j) Lifeline Assistance is available for one telephone line per residence at the customer’s principle place of residence. (M) Text Moved from Section 3 page 13. (M) (C) (M) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 3 Fifth Revised Page 13.2 Cancels Forth Revised Page 13.2 March 25, 1994 President, Live Oak, Florida EFFECTIVE: May 1, 1994 BASIC LOCAL EXCHANGE SERVICE (D) (D) (M) (M) (M) (M) Material previously shown on this page is now found on Page 12 of this section. Material previously shown on this page is now found on Page 13.3 of this section. Windstream Florida, Inc. ISSUED: BY: Section 3 Seventeenth Revised Page 13.3 Cancels Sixteenth Revised Page 13.3 August 15, 2011 Vice President Little Rock, Arkansas EFFECTIVE: September 1, 2011 BASIC LOCAL EXCHANGE SERVICE 3.11 NETWORK ACCESS REGISTER (NAR) 3.11.1 General Network Access Registers (NARS) Package provide for exchange and long distance message network calling to and from main stations and attendant positions of a ADC system. 3.11.2 Rates and Charges a. Network Access Registers (NARS), per NARS Exchange Alachua *Branford Brooker Callahan Citra Crescent City Dowling Park Florahome (659) Florahome (661) Sheriff's Boys Ranch *Fort White Hastings High Springs Hilliard Interlachen Jasper Jennings Lake Butler Live Oak Luraville Mayo McIntosh Melrose Orange Springs Raiford Waldo *Wellborn White Springs * EAS surcharge included Monthly Rate $27.22 33.38 27.22 30.08 27.22 26.61 26.92 26.92 26.92 26.92 33.59 27.22 27.22 25.90 26.92 25.90 25.90 27.22 26.92 26.92 26.92 27.22 27.22 27.22 26.61 27.22 33.38 26.92 ASOC NARS (I) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 First Revised Page 13.4 Cancels Original Page 13.4 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 BASIC LOCAL EXCHANGE SERVICE 3.12 TELECOMMUNICATIONS ACCESS SYSTEM ACT OF 1991 (T) Pursuant to passage of the Telecommunications Access System Act of 1991 by the Florida Legislature during the 1991 session, a monthly surcharge shall be imposed on an local exchange telecommunications company subscribers on all individual access line basis, except that such surcharge shall not be imposed upon more than 25 basic telecommunications access lines per account bill rendered. The Commission shall determine the amount of the surcharge; however, in no case shall the amount exceed 25 cents per line per month. The surcharge shall appear on the initial bill to the subscriber and be itemized at least once annually (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Third Revised Page 14 Cancels Second Revised Page 14 ISSUED: September 30, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: October 31, 1997 T-97-1113 BASIC LOCAL EXCHANGE SERVICE 3.13 $.25 Calling Plan The $.25 Calling Plan is a measured non-optional calling plan that allows subscribers to make calls between designated exchanges on a local dialed basis and to be charged only $.25 per call regardless of its duration. This plan is available to all subscribers including company owned paystations and customer owned paystations. 3.13.1 Hilliard to Jacksonville a. 3.13.2 Effective August 6, 1992 Hilliard subscribers will be able to call Jacksonville at the rate of $.25 per call. Gilchrist County a. Effective August 1, 1992 calls for the following routes will be rated at $.25 per call. 1) 2) 3.13.3 Branford to High Springs High Springs to Branford Branford County a. Effective September 12, 1992 calls for the following routes will be rated at $.25 per call. 1) 2) 3) 4) 5) b. Brooker to Lawtey Brooker to Starke Lake Butler to Lake City Lake Butler to Starke Waldo to Keystone Heights Effective November 26, 1992 calls for the following routes will be rated at $.25 per call. 1) 2) Waldo to Starke Waldo to Lawtey (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Second Revised Page 15 Cancels First Revised Page 15 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 BASIC LOCAL EXCHANGE SERVICE 3.13 $ .25 Calling Plan (Continued) (T) 3.13.4 (T) Putnam County a. Effective September 12, 1992 calls for the following route will be rated at $ .25 per call. 1) b. Crescent City to Palatka Effective December 1, 1992 calls for the following routes will be rated at $ .25 per call. 1) 2) 3) 4) Interlachen to Melrose Melrose to Interlachen Interlachen to Orange Springs Orange Springs to Interlachen GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 3 Sixth Revised Page 16 Cancels Fifth Revised Page 16 February 4, 2005 Vice President – State Government Affairs Little Rock, Arkansas EFFECTIVE: February 21, 2005 BASIC LOCAL EXCHANGE SERVICE 3.14 Extended Calling Service A. The Extended Calling Service, Plan A, is a measured non-optional calling plan that allows subscribers to make calls between designated exchanges to be charged as follows: Residential: $.25 per call regardless of its duration Business: $.10 for the 1st minute and $.06 for each additional minute This plan is available to all subscribers including company-owned paystations and customer-owned paystations for the following routes: Effective Date October 1, 1996 May 9, 1996 May 9, 1996 May 9, 1996 May 9, 1996 October 31, 1997 May 1, 1998 May 1, 1998 High Springs to Lake City McIntosh to Gainesville McIntosh to Micanopy McIntosh to Williston Live Oak to Lake City Callahan to Baldwin Luraville to Lake City Boys Ranch to Lake City Calls from pay stations will be rated at the local coin rate ($.35) per call regardless of duration. B. The Extended Calling Service, Plan B, is a measured non-optional calling plan that subscribers to make calls between designated exchanges to be charged as follows: Residential $ .10 for the 1st minute and $ .06 for each additional minute. Business $ .10 for the 1st minute and $ .06 for each additional minute. This plan is available to all subscribers including company-owned pay stations and customer-owned paystations. Only direct dialed calls are included in this plan. Operator handled and third party calls are excluded from this plan. The following routes are included in Plan B: Branford to Trenton High Springs to Trenton Branford to Newberry Raiford to Gainesville Interlachen to Hawthorne Interlachen to Keystone Heights Florahome (386/659) to Keystone Heights Melrose to Palatka Orange Springs to Palatka Effective Date April 13, 2000 April 13, 2000 April 13, 2000 April 13, 2000 April 13, 2000 April 13, 2000 April 13, 2000 April 13, 2000 April 13, 2000 Calls from pay stations will be rated at the local coin rate ($.35) per call regardless of duration. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 3 Original Page 17 August 17, 1998 President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 16, 1998 BASIC LOCAL EXCHANGE SERVICE 3.15 Transitional Lifeline Assistance Program 3.15.1 General Transitional Lifeline Assistance is a state program which provides a 30% reduction of the applicable monthly exchange flat rate for residential basic local service for subscribers who no longer qualify for the Lifeline Assistance Program. 3.15.2 Regulations A Lifeline Assistance subscriber who requests this service will receive the discounted rate for a period of one (1) year from the date the subscriber ceases to be qualified for the Lifeline Assistance Program. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Original Page 18 ISSUED: October 10, 2002 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: October 25, 2002 BASIC LOCAL EXCHANGE SERVICE 3.16 Florida Optional Calling Plan (N) 3.16.1 General Regulations A. The Florida Optional Calling Plan is an optional service which enlarges a customer’s local calling scope to include specified exchange(s). Florida Optional Calling Plan is a one-way local-dialed service and is available in the specific calling arrangements as listed in 3.16.2 below. B. With the Florida Optional Calling Plan, customers will pay a flat monthly rate for up to thirty (30) hours of calling per month to the specified exchanges. Calling above thirty (30 hours will be charged a per minute charge as shown below. C. The rates and charges quoted are for a period of one month and are payable in advance. The minimum contract period is one month. D. In cases where a single working telephone number is used for multiple lines, if the Florida Optional Calling Plan is purchased for one line in the arrangement, it must be purchased for all of the lines. E. Calls may be placed only from the customers station bearing the telephone number for which the customer is billed for a Florida Optional Calling Plan. Such calls shall be customer dialed, station-to-station calls. If a call is operator handled, the applicable message toll rate will apply. F. Within a multiline hunting arrangement, if one line has the Florida Optional Calling Plan, all lines must have the plan. G. Limitations of Service (1) (2) (3) (4) This service shall not be shared, jointly used, or resold. This service will not be furnished with Foreign Exchange Service This service is not offered in connection with Customer-Owned Pay Telephone Service or with public telephone service. This service is not provided in conjunction with Feature Group A Service. H. The applicable Service Charges found in Section 4 of this tariff will pertain to the provision of this service. The Service Charge will be waived the first sixty (60) days the optional calling plan is available. I. The Florida Optional Calling Plan is a local service offering. Therefore, any stimulation to calling volumes between exchanges that occur after its implementation may not be used as a basis for any flat rate alternative besides the flat rate additives as listed in this section. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 3 Original Page 19 ISSUED: October 10, 2002 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: October 25, 2002 BASIC LOCAL EXCHANGE SERVICE 3.16 Florida Optional Calling Plan (N) 3.16.2 Available Calling Arrangements and Rates A. B. The following exchanges will be offered the Florida Optional Calling Plan. Customers who subscribe to the Florida Optional Calling Plan will be able to call the exchanges as specified below on a local basis without incurring toll charges. Exchanges With Florida Optional Calling Plan Available Exchanges Customers Can Call under the Florida Optional CallingPlan Callahan Fernandina Beach & Yulee Hilliard Baldwin, Fernandina Beach, & Yulee Rates for the Florida Optional Calling Plan: Monthly Recurring Flat Rate (For up to 30 Hours) Residential Business $15.50 $31.00 Per Minute Charge for all calling above 30 Hours $0.05 $0.05 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Tenth Revised Contents Page 1 Cancels Ninth Revised Contents Page 1 ISSUED: December 17, 2010 BY: Vice President Little Rock, Arkansas EFFECTIVE: January 1, 2011 SERVICE CHARGES CONTENTS Page No. 4.1 4.2 DEFINITIONS 1 4.1.1 4.1.2 4.1.3 4.1.4 4.1.5 4.1.6 1 2 2 2 2 2 Service Charge Change Terminal Equipment Simple Business Simple Residence Installation Expedite APPLICATION 2 4.2.1 4.2.2 4.2.3 4.2.4 4.2.5 2 4 5 5 6 General Service Order Charges Premises Visit Charge Central Office Work Charge Services Change Charge 4.3 SCHEDULE OF CHARGES 6 4.4 MISCELLANEOUS CHARGES 7 4.4.1 4.4.2 7 7 Changes in Telephone Number Restoration of Service 4.5 TERMINATION CHARGES 8 4.6 TROUBLE LOCATION CHARGE 9 4.7 LINK-UP FLORIDA 9 4.8 CUSTOMIZED NUMBER SERVICE 10 4.8.1 4.8.2 10 11 4.9 General Charges WAIVER OF NONRECURRING CHARGES FOR MILITARY PERSONNEL 12 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Fifth Revised Page 1 Cancels Fourth Revised Page 1 ISSUED: December 17, 2010 BY: Vice President Little Rock, Arkansas EFFECTIVE: January 1, 2011 SERVICE CHARGES 4.1 DEFINITIONS 4.1.1 Service Charge A service charge consists of one or more of the following non-recurring charges for work required due to subscriber request. The charges below are separately established in order to provide a reasonable basis for an equitable recovery of the costs incurred in the required operations. a. Service Order Charge - Applicable for receiving information and taking action in connection with a subscriber’s or applicant’s request. Service order charges are classified as either primary or secondary. b. Premises Visit Charge - Applicable for a required visit to subscriber’s premises to perform work other than disconnect work except where the removal of inside wiring is requested. c. Central Office Work Charge - Charge for performing all or part of the operations associated with the connection of the central office line d. Restorations Charge - Applicable for restoral of service following a temporary suspension of such service. e. Termination Charge - Applicable for a subscriber’s request for discontinuance of an item of service or equipment prior to the expiration of the initial service period designated for such item. f. Trouble Location Charge - See Section 4.7. (N) g. (M) Services Change Charge – Applies each time a change to a current customer’s service is made at the request of the customer. Material on this page was previously found on Page 2 of this Section. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 4 Sixth Revised Page 2 Cancels Fifth Revised Page 2 July 25, 2003 Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: August 9, 2003 SERVICE CHARGES 4.1 DEFINITIONS (continued) 4.1.2 Change Substitution of a different style, color, or type of equipment, or a wiring or equipment rearrangement which does not involve a change in the location of the instrument. 4.1.3 Terminal Equipment Equipment at the subscriber’s or user’s end of a communication circuit. 4.1.4 Simple Business The term Simple Business as specified herein is defined as business individual service which does not terminate in a communications system. The term business non-key is synonymous with the term simple business. 4.1.5 Simple Residence The term Simple Residence as specified herein is defined as non-complex residence individual service which does not terminate in a communications system. 4.1.6 Installation Expedite Applicable for specific customer requests to have a complex service installed sooner than within the normal interval. Complex service is defined in this instance as any service request that installs or relocates 5 or more single party lines, Centrex lines or NARS, and PBX or DID Trunks. Complex services also include any intra or interexchange private line, digital data, 1.544 Mbps or higher circuits, ISDN services and FX services. 4.2 APPLICATION 4.2.1 General Service Charges are applicable for all equipment and services furnished to the subscriber as herein provided. (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Ninth Revised Page 3 Cancels Eighth Revised Page 3 ISSUED: March 15, 1999 BY: President Live Oak, Florida EFFECTIVE: April 1, 1999 SERVICE CHARGES 4.2 APPLICATION (continued) 4.2.1 General (continued) b. No service charges are applicable for: (1) Normal maintenance and repair of the Company's equipment and service. (2) Change or correction in name or billing address when there is no change in responsibility and no connection, disconnection, move or change in the service. (3) The pick-up of complex wire when removed by the customer. (4) Providing estimate for cost of removal of complex inside wire. (5) (D) (D) (6) Converting existing customers to Lifeline Assistance. c. No service charges other than termination charges apply for the disconnection, discontinuance, or removal of equipment or service. Termination charges apply only as specified in other sections of this tariff. d. Changes in the locations of existing stations or terminations to points outside the subscriber's premises are considered new installations at the new location. e. The nonrecurring charge applicable for the establishment of foreign exchange service is the total of those nonrecurring charges applicable within the local and the foreign exchanges. f. Payment of service charges may be required before the work is begun. g. When the total of service charges applicable for the establishment of basic residence main station service exceeds $15.00, the applicant will be offered the option of paying these service charges in four monthly payments over the first four billing periods after service work is completed. The Company may require up to $15.00 plus any charges applicable for other than main station service as the first monthly payment. Payment plan, 4 month GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Third Revised Page 4 Cancels Second Revised Page 4 ISSUED: November 17, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: December 4, 2006 SERVICE CHARGES 4.2 APPLICATION (continued) 4.2.2 Service Order Charges a. A service order charge will be applicable in addition to the appropriate premises visit, central office work and premises work charges, plus the cost of materials used on the customer’s premises. b. Only one service order charge is applicable for all requests made at one time for service on one premise. c. The primary service order charge is applicable for requests for initial connection of service and connection of additional local exchange lines, private lines, onpremises or off-premises extension lines or tie lines to an established service, and transfer of service involving change in name and responsibility whether or not there is a lapse in service. d. The secondary service order charge is applicable for requests for connection of an extension station or any miscellaneous equipment, inside move or change, number change, restoration of service after voluntary suspension, change from business to residence service or residence to business service, or additional, dual name, miscellaneous, non-published and non-listed directory listings, and prewires. e. The primary service order charge and the secondary service order charge cannot be applied on the same order. When an order requires work for which both the primary and secondary order charge would otherwise be applied, only the primary service order charge is applicable. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Third Revised Page 5 Cancels Second Revised Page 5 ISSUED: March 15, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 SERVICE CHARGES 4.2 APPLICATION (continued) 4.2.3 (M) Premises Visit Charge The premises visit charge is applicable if a premises visit is required to complete any requested work on the subscriber's premises with the following exceptions. The premises visit charge does not apply for: a. Removal of equipment or service. b. Restoration of service. 4.2.4 Central Office Work Charge a. b. (M) The central office work charge is applicable for work in the central office required in: (1) Connection or reconnection of local exchange lines, local private lines, on-premises or off-premises extension lines, and tie lines. (2) Number changes on local exchange lines and Centrex CO main stations and trunks. (3) Any other activity which requires connections, changes, or reprogramming in the Central Office or associated records. May also include connection of outside facilities. One central office work charge applies for each line connected and for each telephone number changed. Material on this page was previously found on Page 4 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Ninth Revised Page 6 Cancels Eighth Revised Page 6 ISSUED: February 25, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 15, 2011 SERVICE CHARGES 4.2 APPLICATION (continued) 4.2.4 Central Office Work Charges (continued) b. (continued) When two or more segments of a local private line, tie line or off-premises extension line are bridged in the central office, only one central office work charge will apply for each line. c. 4.2.5 The central office work charge does not apply for transfer of service when there is no lapse of service. Services Change Charge The services change charge applies each time a change to a current customers service is made at the request of the customer. A Secondary Service Order Charge will not apply when a Services Change Charge applies. 4.3 SCHEDULE OF CHARGES Nonrecurring Charge a. b. Service Order (1) Primary (for initial connection of service and connection of additional local exchange lines, private lines, tie lines, and on-premises or off-premises extensions to an established service). (a) Business, per service order $22.46 (b) Residence, per service order 19.40 (2) Secondary (Modification to an existing service; applicable to each order for a move, change or addition). (a) Business, per service order $15.00 (b) Residence, per service order 5.00 Premises Visit Charge (a) Business, each (b) Residence, each $14.81 14.81 (R) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Sixteenth Revised Page 7 Cancels Fifteenth Revised Page 7 ISSUED: February 25, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 15, 2011 SERVICE CHARGES 4.3 SCHEDULE OF CHARGES (continued) Nonrecurring Charge c. d. 4.4 Central Office Work, each (a) Business, each (b) Residence, each Enhanced Central Office based services (e.g., Custom Calling Features, Ring+, ALLST*R Service Features, Warm Line and Voice Messaging Integration). $20.42 20.42 See Services Change Charge e. Installation Expedite, each $800.00 f. Services Change Charge (a) Residence, each (b) Business, each $5.00 15.00 MISCELLANEOUS CHARGES 4.4.1 4.4.2 Changes in Telephone Number a. For changes in telephone number of local exchange lines, one secondary service order charge plus a central office work charge for each number change will apply. b. For Changes in telephone number of PBX or key system stations where a premises visit is required, one secondary service order charge and one premises visit charge will apply plus the rate listed below per number changed. Rate Telephone Number Change Charge $2.00 c. The above charges do not apply when, in the judgment of the Company, changes in telephone number are necessary for continuation of satisfactory service. Restoration of Service a. In the event service is temporarily suspended for non-payment of charges, such service will be restored upon payment of: (1) All charges due or, at the discretion of the Company, a substantial portion thereof and (2) A restoration charge Restoral Charge, Business Restoral Charge, Residence Rate $44.99 25.99 Note: If action is taken to remove the telephone company provided equipment, the Service Charges shown in Section 4.3 for a new installation will apply. (T) (T) (N)(I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Third Revised Page 8 Cancels Second Revised Page 8 ISSUED: May 2, 2007 BY: Vice President Little Rock, Arkansas EFFECTIVE: May 17, 2007 SERVICE CHARGES 4.4 MISCELLANEOUS CHARGES (continued) 4.4.2 Restoration of Service (continued) b. 4.5 When at the request of the customer, service is temporarily suspended as outlined in Section 2.3.14, the secondary service order charge and a central office work charge as specified in Section 4.3 will not apply for the subsequent restoral of that service. TERMINATION CHARGES 4.5.1 A termination charge is determined by applying to the basic termination liability the percentage which the unexpired portion of the initial service period bears to the full initial service period. 4.5.2 The basic termination liability and the initial service period are indicated in the section of this tariff covering the service items to which they apply. The initial service period is shown in brackets following the amount of basic termination liability. 4.5.3 When a subscriber discontinues one or more units of a group of the same item, the equipment latest installed shall be considered as the equipment first discontinued. 4.5.4 When a subscriber cancels an order for service carrying a basic termination liability prior to the establishment of that service, a termination charge applies equal to the cost incurred by the Company in engineering, ordering and providing the equipment and disposing of it, less credit obtained through disposal; the termination charge in this event will not exceed the basic termination liability. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Eighth Revised Page 9 Cancels Seventh Revised Page 9 ISSUED: July 7, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: July 21, 2009 SERVICE CHARGES 4.6 TROUBLE LOCATION CHARGE If trouble detected by or reported to the Telephone Company results in the Telephone Company dispatching one of its employees to the customer's premises and the trouble is determined not to be caused by Telephone Company equipment or facilities, the customer will so be notified and a charge shall apply. Charge Customer Equipment-Premise Visit Charge $22.00 4.7 LINK-UP FLORIDA 4.7.1 General Link-Up Florida (hereinafter LUF) is a connection fee subsidy program offered in all exchanges to qualifying applicants. It is intended to promote subscribership among low-income households by providing a credit to the connection charges applicable to providing residential service. 4.7.2 4.7.3 Discounts a) A credit of 50% or $30.00 (whichever is less) will be applied to the nonrecurring charges for the establishment of service for a single telephone line per household at the principal place of residence of eligible applicants. b) A deferred schedule for payment of the charges assessed for commencing service, for which the local exchange company does not charge interest to a subscriber. The interest charges not assessed to the customer shall be for connection charges of up to $200 that are deferred for a period not to exceed one year. Regulation a) To be eligible for LUF, a subscriber must participate in at least one of the following programs: Low Income Home Energy Assistance Program Federal Public Housing Assistance Supplemental Security Income (SSI) Supplemental Nutrition Assistance Program (SNAP) Medicaid Temporary Assistance for Needy Families b) The applicant/subscriber must not be a dependent for federal income tax purposes, unless the subscriber is more than 60 years of age. c) A LUF customer shall receive the benefit of the LUF program for a second or subsequent time only for a principal place of residence with an address different from the residence address at which the Link-Up assistance was provided previously. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Second Revised Page 10 Cancels First Revised Page 10 ISSUED: March 15, 1995 BY: President, Live Oak, Florida EFFECTIVE: May 16, 1995 SERVICE CHARGES 4.8 CUSTOMIZED NUMBER SERVICE 4.8.1 (N) General a. Customized Number Service provides for the assignment of a customer requested telephone number (last four digits) other than that which would normally be assigned. b. Customized Number Service is provided to Business or Residence customers and is furnished subject to the availability of facilities and requested telephone numbers. c. When requesting a specific number, the customer will be allowed to make three specific number inquiries. When requesting an “easy” number, the customer will be provided three sets of numbers from which to choose. d. The “Search Only” charge listed in 4.8.2.a applies when the customer chooses not to have the number assigned. The “Search and Assign” charge listed in 4.8.2.b applies when the customer does choose to have the customized number assigned. e. The Customized Number Charge shall not apply to a request by a customer for the reassignment of his previous telephone number, if reconnection occurs within 12 months. f. When a new customer assumes an existing service which includes Customized Number Service, the customer may keep the customized number at the tariffed rate only with the written consent of the former subscriber. g. The Company reserves and retains the right: (1) (2) (3) To discontinue, change or reassign telephone numbers in any exchange area when it is deemed necessary or appropriate in the conduct of its business, or in accordance with the rules and procedures of the Company. Should this occur, the Company will attempt to assign another customized number of the customer’s choice without applying service charges. To reject any request for customized telephone numbers and to refuse requests for customized numbers for any reasons, including, but not limited to, numbers that may, in the Company’s judgment, be offensive, limited central office capacity, or relocation of a central office. Of ownership of all telephone numbers and prohibits the assignment of the use of a telephone number by or from any customer to another, except as otherwise provided for in this tariff. h. The Company will not be responsible for the manner in which customized numbers are used for marketing purposes by the customer. I. The Company shall not be liable to any customer for direct, indirect or consequential damages caused by a failure of service, change of number, or assignment of a requested number to another customer whether prior to or after establishment of service. In any case, the Company shall not be liable to any person, firm or corporation for an amount greater than such person, firm or corporation has actually paid to the Company for the Customized Number Service. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Original Page 11 ISSUED: March 15, 1995 BY: President, Live Oak, Florida EFFECTIVE: May 16, 1995 SERVICE CHARGES 4.8 CUSTOMIZED NUMBER SERVICE (Cont’d) 4.8.2 (N) Charges Nonrecurring Charges, per request Nonrecurring Charge a. Search Only (a) (b) b. Residence Business $ 5.00 10.00 Search and Assign (a) (b) Residence Business 25.00 75.00 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 4 Original Page 12 ISSUED: July 15, 2004 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: July 30, 2004 SERVICE CHARGES 4.9 WAIVER OF NONRECURRING CHARGES FOR MILITARY PERSONNEL 4.9.1 (N) This waiver applies to Military Reservists, National Guard and Full Time Military Personnel who disconnect and/or those requesting reconnection of their service due to military deployment associated with Operation Enduring Freedom, Operation Iraqi Freedom or Operation Noble Eagle (Homeland Defense) or any yet to be named military campaigns. All residence nonrecurring charges are to be waived at the time the access line is installed. The nonrecurring charges include the service charge for the access line, and additional access lines as found in Section 4 of the tariff, and any optional feature or features installed at the same time as found in Section 13 of the tariff. Verification of military service will be required for this waiver. Military Personnel will be required to provide the name and telephone number of their Commanding Officer and date of orders. In order to qualify for this waiver, military personnel must meet one or more of the following qualifications: a. Personnel who were relocated to other countries, states or cities because of Operation Enduring Freedom, Operation Iraqi Freedom, or Operation Noble Eagle or other military campaigns and have returned to ALLTEL territory. b. Personnel who were moved from military bases in other telephone company areas because of Operation Enduring Freedom, Operation Iraqi Freedom, or Operation Noble Eagle, or other military campaigns and have relocated to ALLTEL territory. c. Only Personnel who were moved as a direct result of Operation Enduring Freedom, Operation Iraqi Freedom, or Operation Noble Eagle or other military campaigns are eligible for this waiver. Military personnel being relocated as a result of normal military operation are not eligible. This waiver is not available to personnel whose telephone service was disconnected for nonpayment, or disconnected prior to military service. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 5 Eleventh Revised Contents Page 1 Cancels Tenth Revised Contents Page 1 ISSUED: June 5, 2002 BY: Vice President, State Government Affairs Little Rock, Arkansas EFFECTIVE: June 20, 2002 CHARGES APPLICABLE UNDER SPECIAL CONDITIONS CONTENTS Page No. 5.1 5.2 5.3 CONSTRUCTION CHARGES 1 5.1.1 5.1.2 5.1.3 5.1.4 5.1.5 5.1.6 1 2 2 3 3 3 General Underground Service Entrances Drop Relocation Service Special Types of Construction Rearrangements of Existing Plant Construction Required for Temporary Service CHARGES FOR UNUSUAL INSTALLATIONS 3 5.2.1 5.2.2 3 3 Special Types of Installation Temporary Installation SPECIAL SERVICE ARRANGEMENTS 5.3.1 5.3.2 RCC Interconnection Service Federal Aviation Administration (FAA) 4 4 4.1 (N) (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 5 Second Revised Page 1 Cancels First Revised Page 1 ISSUED: August 15, 1995 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: October 31, 1995 CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 5.1 CONSTRUCTION CHARGES 5.1.1 General a. Construction charges are applicable under certain conditions as hereinafter set forth and are in addition to other charges specified in this tariff. b. Construction charges are payable upon application for service or when billing is rendered as the Company, at its option, may require. c. The word "cost" when used in this section, means the inplant cost consisting of labor, materials, supervision, and other overhead expenses associated with the construction. Estimated cost will be used; however, where the subscriber requests, actual cost will be used where practicable. d. Except as otherwise provided herein, the regulations in this tariff contemplate that the type of construction required to provide the quantity and class of service involved will be determined by the Company. The applicant may be required to pay the additional cost involved where a different type of construction than that proposed by the Company is desired. e. When attachments are made to poles of other companies in lieu of providing new pole line construction for which construction charges would be applicable under the provisions of this section, the attachment rental charges to the Company for such attachments may be assessed to the applicant in whole or in part as the particular circumstances may warrant. f. When an applicant is so located that it is necessary to use private right-of-way to furnish service and the Company is unable to obtain the required right-of-way without cost, the applicant may be required to pay the costs incurred in securing, clearing, and retaining such right-of-way. g. No customer shall be charged special construction rates “for the minimum grade of line offered where the new plant parallels and reinforces existing plant or is constructed on or along any public road or highway and is to be used to serve subscribers in general except in those instances where the applicant (s) requests that facilities be constructed by other than the normal serving method”, as per Rule 25 - 4.067 paragraph 3. (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 5 Second Revised Page 2 First Revised Page 2 ISSUED: June 5, 2002 BY: Vice President, State Government Affairs Little Rock, Arkansas EFFECTIVE: June 20, 2002 CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 5.1 CONSTRUCTION CHARGES (continued) 5.1.2 Underground Service Entrances a. b. c. 5.1.3. Underground service entrances may be provided at the subscriber's request as special construction in connection with new service, in lieu of the usual aerial drop wire. Where the following conditions exist, buried service entrance facilities will be furnished without construction charge: (1) The location of the service is in an area where buried distribution facilities are used by the Company, and (2) Buried service wire or buried cable would normally be provided by the Company for service entrance. Where the conditions in b. above do not exist, buried service entrance will be provided at the applicant's request and he shall be required to pay the additional cost incurred by the Company, or the buried service entrance will be furnished without construction charge where the applicant provides conduit or opens and backfills a trench to the specifications of the Company. Drop Relocation Service a. (D) (N) For relocation of a drop (aerial or buried), when requested by the customer, the following charges are applicable in addition to appropriate Service Order Charges, Premises Visit, and Equipment Charges: (1) Aerial Drop Relocation – Requiring New Material (A) (B) (2) $ 125.00 $1.25 0 - 100 Feet Cost Per Foot over 100 Feet $200.00 $2.00 Buried Drop Placement – Customer Provided Trench (A) (B) (5) 0 - 100 Feet Cost Per Foot over 100 Feet Buried Drop Placement – Plowed In (A) (B) (4) $175.00 $1.75 Aerial Drop Relocation – Movement of Existing Wire (A) (B) (3) 0 – 100 Feet Cost Per Foot over 100 Feet 0 – 100 Feet Cost Per Foot over 100 Feet $150.00 $1.50 Buried Drop Placement – Driveway Bore (each bore) (A) (B) 0 – 20 Feet Cost Per Foot over 20 Feet $400.00 $20.00 b. Pole costs are not included and are priced separately. c. Under special circumstances, Time, Material and Contract Service Charges may be applied in lieu of, or in additional to the above-tariffed rates. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 5 Third Revised Page 3 Cancels Second Revised Page 3 ISSUED: June 5, 2002 BY: Vice President, State Government Affairs Little Rock, Arkansas EFFECTIVE: June 20, 2002 CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 5.1 CONSTRUCTION CHARGES (continued) 5.1.4 Special Types of Construction When a special type of construction other than those covered preceding is desired by a subscriber or where the individual requirements of a particular situation make the construction unusually expensive, the subscriber is required to bear the excess cost of such construction. Any special maintenance expense that may from time to time occur will be borne by the subscriber, except that maintenance of existing buried service wire, including associated trenching where required, will be at the expense of the Company. 5.1.5 Rearrangements of Existing Plant (T) (T) (T) When the Company is requested to move or change existing plant for which no specific charge is quoted in this tariff, the person at whose request such move or change is made may be required to bear the cost incurred. 5.1.6 Construction Required for Temporary Service When construction is required for temporary service and there is no immediate prospect of reusing the plant provided, the subscriber may be required to bear all or a portion of the cost of such construction. 5.2 CHARGES FOR UNUSUAL INSTALLATIONS 5.2.1 Special Types of Installation Where a special type of installation is desired by a subscriber or where the individual requirements of a particular situation make the installation unusually expensive, the subscriber is required to bear the excess cost of such installation. 5.2.2 Temporary Installation When an installation is required for temporary service and there is no immediate prospect of reusing the plant provided, the . (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 5 Third Revised Page 4 Cancels Second Revised Page 4 ISSUED: August 15, 1995 BY: President, Live Oak, Florida EFFECTIVE: October 17, 1995 CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 5.2 CHARGES FOR UNUSUAL INSTALLATIONS (continued) 5.2.2 Temporary Installation (continued) subscriber may be required to bear all or a portion of the cost of such installation, over and above all the other regular charges for service and equipment. 5.3 SPECIAL SERVICE ARRANGEMENTS 5.3.1 RCC Interconnection Service Services furnished to the above duly authorized Radio Common Carrier. a. One Way Trunk (Mobile to Land) Non-Recurring Charge Monthly Charge $40.00 $47.00 (D) b. Connecting Channel 40.00 24.57 (T) c. Terminating Numbers (Block of 100 or any portion thereof) 40.00 77.88 (T) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 5 Original Page 4.1 ISSUED: December 7, 1990 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: February 6, 1991 CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 5.3 SPECIAL SERVICE ARRANGEMENTS (continued) 5.3.2 (N) Federal Aviation Administration (FAA) This special arrangement provides a NEC 560 Fiber Optic Terminal at the FAA ARTCC in Hilliard, Florida. The terminal will provide the FAA access to its circuits. Rates are stabilized for 60 months. a. b. Fiber Optic Terminal DS3 line addition Non-recurring Charge $15,780.00 $10,069.00 Monthly Charge $1,365.08 - (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 5 Second Revised Page 5 Cancels First Revised Page 5 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CHARGES APPLICABLE UNDER SPECIAL CONDITIONS Cancels First Revised Page 6 Cancels First Revised Page 7 Cancels Fourth Revised Page 8 Cancels Fourth Revised Page 9 Cancels Fourth Revised Page 10 Cancels Fourth Revised Page 11 Cancels Fourth Revised Page 12 Cancels Fourth Revised Page 13 Cancels Fourth Revised Page 14 Cancels Fourth Revised Page 15 Cancels Fourth Revised Page 16 Cancels Fourth Revised Page 17 Cancels Fourth Revised Page 18 Cancels Fourth Revised Page 19 Cancels Fourth Revised Page 20 Cancels Fourth Revised Page 21 Cancels Fourth Revised Page 22 Cancels Fifth Revised Page 23 Cancels Third Revised Page 24 Cancels Fifth Revised Page 25 Cancels Fourth Revised Page 26 Cancels Fourth Revised Page 27 Cancels Fifth Revised Page 28 Cancels Fifth Revised Page 29 Cancels Fourth Revised Page 30 Cancels Fifth Revised Page 31 Cancels Fourth Revised Page 32 Cancels Third Revised Page 33 Cancels Fourth Revised Page 34 Cancels Third Revised Page 35 Cancels Fourth Revised Page 36 Cancels Fifth Revised Page 37 Cancels Fourth Revised Page 38 Cancels Second Revised Page 39 Cancels Fourth Revised Page 40 Cancels Fourth Revised Page 41 Cancels Fourth Revised Page 42 Cancels Fourth Revised Page 43 Cancels Second Revised Page 44 Cancels Fourth Revised Page 45 Cancels Third Revised Page 46 Cancels Second Revised Page 47 Cancels Fourth Revised Page 48 Cancels Fourth Revised Page 49 Cancels Third Revised Page 50 Cancels Fourth Revised Page 51 Cancels Fourth Revised Page 52 Cancels Fifth Revised Page 53 Cancels Fourth Revised Page 54 Cancels Second Revised Page 55 Cancels Second Revised Page 56 Cancels Fifth Revised Page 57 Cancels Fourth Revised Page 58 Cancels Fourth Revised Page 59 Cancels Second Revised Page 60 Cancels Fourth Revised Page 61 Cancels Fourth Revised Page 62 Cancels Fourth Revised Page 63 Cancels Fourth Revised Page 64 Cancels Second Revised Page 65 Cancels Fourth Revised Page 66 Cancels Fourth Revised Page 67 Cancels Fourth Revised Page 68 Cancels Fourth Revised Page 69 Cancels Fifth Revised Page 70 Cancels Sixth Revised Page 71 Cancels Fourth Revised Page 72 Cancels Second Revised Page 73 Cancels Fifth Revised Page 74 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 Third Revised Contents Page 1 Cancels Second Revised Contents Page 1 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS CONTENTS Page No. 6.1 REGULATIONS APPLICABLE TO DIRECTORY LISTINGS 1 6.2 BUSINESS LISTINGS 2 6.2.1 6.2.2 3 4 6.3 6.4 6.5 Business Designations Trade Names RESIDENCE LISTINGS 5 6.3.1 6.3.2 5 5 Special Residence Designations Dual Name Listings NON PUBLISHED NUMBER SERVICE 7 6.4.1 6.4.2 6.4.3 7 8 8 General Rates and Charges Exceptions NON LISTED NUMBER SERVICE 9 6.5.1 6.5.2 6.5.3 9 9 9 General Rates and Charges Exceptions 6.6 ADDITIONAL LISTING CHARGES 10 6.7 MISCELLANEOUS LISTINGS 11 6.7.1 11 Reference Listings GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 Original Contents Page 2 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS CONTENTS Page No. 6.7 MISCELLANEOUS LISTINGS (continued) 11 6.7.2 6.7.3 6.7.4 6.7.5 11 11 12 6.7.6 6.7.7 6.8 Foreign Listings Indented Listings Caption Listings Additional Listings for Names Spelled More than One Way Alternate (Directive) Listings Temporary Listings 13 13 15 TELEPHONE DIRECTORIES 15 6.8.1 6.8.2 6.8.3 15 16 16 Telephone Directory Rates Telephone Directory Furnishing Telephone Listing Preceding Publication (M) (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 First Revised Page 1 Cancels Original Page 1 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS 6.1 REGULATIONS APPLICABLE TO DIRECTORY LISTINGS a. The rates and regulations specified herein for directory listings apply only to the alphabetical section of the directory. Listings are intended solely for the purpose of identifying subscribers' telephone numbers and as an aid to the use of telephone service. b. The listing of subscribers either without charge or at the rate specified herein for additional listings in the alphabetical section of the directory does not contemplate special prominence of arrangement. In accepting listings as requested by subscribers or prospective subscribers, the Company will not be a party to controversies between subscribers as a result of the publication of such listings in its directories. c. Listings must conform to the Company's specifications with respect to its directories. The Company reserves the right to reject listings when in its judgment such listing would tend to delay or impede the use of the service. d. The Company reserves the right to limit the length of any listing to one line in the directory by use of abbreviations when in its judgment the clearness of the listing and the identification of the subscriber is not impaired thereby. e. Except as hereinafter provided, only one listing is furnished without extra charge for each main service or switching system; where a number of main services are provided on a rotary basis they are considered as one service. If additional listings are required to properly identify the subscriber, such additional listings may be provided without charge to the extent that the number of listings allowed does not exceed the number of central office trunks associated with that service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 First Revised Page 2 Cancels Original Page 2 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS 6.1 6.2 REGULATIONS APPLICABLE TO DIRECTORY LISTINGS (continued) f. Street numbers, followed by the names of streets, will be used in identifying the location of the subscriber, except when in the judgment of the Company, names of buildings, apartment houses or communities serve as a better means of identification. Corner addresses are undesirable and will be used only where the street number is not available. The use of floor, room or suite numbers of buildings or apartment houses, or other such designations is not permitted. g. Listings are not provided in connection with public telephone service except when the listing will facilitate the operations of the Company. No additional listings are permitted. Listings in connection with semipublic telephone service are furnished under the same rates and regulations as other business service. h. When in the judgment of the Company the use of reference or other listings, in excess of the number of listings permitted without extra charge, as previously outlined, are needed for better identification of the subscriber or governmental offices, or to facilitate the Company's operations, such listings may be provided without charge. BUSINESS LISTINGS a. (M) Generally, business listings consist of a name, a designation descriptive of the subscriber's business, if not self-explanatory, the address at which service is rendered, and the business telephone number. The primary listing is ordinarily the name of the individual, firm or corporation which contracts for the service or the name under which the business is regularly conducted, but may be that of a second Material on this page was previously found on Page 1 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 First Revised Page 3 Cancels Original Page 3 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS 6.2 BUSINESS LISTINGS (continued) a. (continued) party designated by the subscriber. Additional listings may be furnished in the names of partners, or members of the firm, if the subscriber is a partnership or firm; the names of officers of the corporation where the subscriber is a corporation, and for any business establishment, the names of associates or employees of the subscriber. Business additional listings may also be the bona fide names of individuals, firms or corporations which the subscriber owns or controls, or is duly authorized to, and actually does represent. b. All listings of a subscriber's services which are located on the same premises must bear the same address. In the case of off-premise extensions, the address of the off-premise location may be shown. 6.2.1 Business Designations a. (M) (M) The designation in a business listing consists of a word or phrase, abbreviated where necessary, that describes the general character of the subscriber's business. Designations will not be used where the name under which the subscriber is doing business is sufficient to indicate the character of the business. The listing of an individual, together with his title and the name of the business with which he is associated or represents, in lieu of a designation of the general character of the business, is not permitted. Likewise, the listing of the name of a firm or corporation, followed by the name or name and title of an individual connected therewith, in lieu of a business designation, is not permitted. Material on this page was previously found on Page 2 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 First Revised Page 4 Cancels Original Page 4 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS 6.2 BUSINESS LISTINGS (continued) 6.2.1 (M) Business Designations a. (continued) Example of listings not permitted: Getz, J. G., Mgr., Lewis Grocery Co., 14 Madison 234-6488 Lewis Grocery Co., Getz, J. G., Mgr., 14 Madison 234-6488 b. 6.2.2 Listings of clergymen, physicians, surgeons, dentists, veterinary surgeons, professors, government officials, etc., may for purposes of identification include abbreviated designation of titles. Also the title of "Mrs." or "Miss" is permitted. Degrees are permitted when they serve as a means of better identification; however, titles and designations will be omitted when a degree is used which conveys adequate information. Trade Names A trade name created by adding a term such as Company, Agency, Shop, Works, etc. to the name of a commodity or service will be accepted as a listing only if the subscriber shows satisfactory evidence that he is authorized to do business under the trade name. The Company reserves the right to reject listings which appear to be designed primarily to give publicity to the commodity or service, or which in its judgment are otherwise objectionable or unnecessary for identification purposes. (M) Material on this page was previously found on Page 3 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 First Revised Page 5 Cancels Original Page 5 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS 6.3 RESIDENCE LISTINGS (M) Residence listings consist of a name, the address of the premises at which service is rendered, and the telephone number. The primary listing is ordinarily the name of the individual who subscribes for the service, but the listing may be in the name of a second party so designated by the subscriber. Additional listings may be furnished in the names of relatives, including those by marriage, domestic employees of the subscriber, or other persons residing in the subscriber's home who are recognized as a part of the subscriber's domestic establishment. 6.3.1 Special Residence Designations Listings of clergymen, physicians, surgeons, dentists, veterinary surgeons, professors, government officials, etc. may, for the purpose of identification, include abbreviated designations of titles. Also, the title "Mrs." or "Miss" is permitted. 6.3.2 Dual Name Listings a. b. Dual-name listings are defined as a combination of names and/or initials of two persons who share the same surname and reside at the same address or of one person known by two sets of first and/or middle names and/or initials. The following examples illustrate the format options for dual-name listings: (1) Primary Listings Jones, John & Mary or Jones, Mary & John (M) 123 Main Street 123-4567 123 Main Street 123-4567 Material on this page was previously found on Page 4 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 First Revised Page 6 Cancels Original Page 6 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS 6.3 RESIDENCE LISTINGS (continued) 6.3.2 Dual Name Listings (continued) b. (1) (2) (M) (M) Primary Listings (continued) Jones, John T. & Mary F. or Jones, Mary F. & John T. 123 Main Street 123-4567 Jones, Mary F. (Mrs. John T.) 123 Main Street 123-4567 Jones, John T. (Tex) 123 Main Street 123-4567 123 Main Street 123-4567 Primary with Additional Listing Jones, John & Mary Jones, Mary & John 123 Main Street 123-4567 123 Main Street 123-4567 Jones, John T. Jones, Mary F. & John T. 123 Main Street 123-4567 123 Main Street 123-4567 Jones, John T. (Tex) Jones, Tex (John T.) 123 Main Street 123-4567 123 Main Street 123-4567 c. Dual-name listings are available only for residence subscribers. d. Dual-name listings may be provided as the primary listing at no recurring charge for the addition of the second name to the listing. e. Dual-name listings may be provided as an additional listing at the customer's option at the regular additional listing rate. Material on this page was previously found on Page 5 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 Fourth Revised Page 7 Cancels Third Revised Page 7 ISSUED: November 5, 1993 BY: President Live Oak, Florida EFFECTIVE: January 12, 1994 DIRECTORY LISTINGS 6.3 RESIDENCE LISTINGS (continued) 6.3.2 Dual Name Listings (continued) f. g. 6.4 The secondary service order charge applies for: (1) Changing a primary single-name listing to a primary dual-name directory listing. (2) Changing the primary or additional dual-name directory listing once established. No nonrecurring charge applies when the dual-name listing is established with the initial establishment of service or when a change in an existing listing is requested on an order for which service charges are otherwise applicable. NON-PUBLISHED NUMBER SERVICE 6.4.1 General a. Some subscribers request their telephone numbers be omitted from the directory and the Company's information records. Such requests when presented in writing may be fulfilled through the assignment of a non-published telephone number subject to the regulations outlined below. b. Incoming calls to non-published telephone numbers will be completed by the Company only when the calling party places the call by number. The Company will adhere to this practice notwithstanding any claim of emergency the calling party may present. The acceptance by the Company of the subscriber's request to furnish non-published number service does not create any relationship or obligation, direct or indirect, to any person other than the subscriber. However, when a call is placed from a telephone number associated with a non-published listing, the number may be disclosed if the called party has the necessary equipment for receiving and/or disclosing incoming telephone numbers. The calling number will not be disclosed if the calling party blocks delivery via per-call blocking or if the calling line is equipped with Per-Line blocking. (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 6 Sixth Revised Page 8 Cancels Fifth Revised Page 8 April 1, 2004 Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: April 15, 2004 DIRECTORY LISTINGS 6.4 NON-PUBLISHED NUMBER SERVICE (continued) 6.4.1 General (continued) c. 6.4.2 In the absence of gross negligence or willful misconduct, no liability for damages arising from publishing a non-published telephone in the directory or disclosing said number to any person shall attach to the Company. The subscriber indemnifies and saves the Company harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of a non-published telephone number or the disclosing of said number to any person. Rates and Charges A monthly rate applies for each non-published telephone number as follows: Rate Non-Published, Business $1.90 Non-Published, Residence 1.90 6.4.3 Exceptions a. Non-published service will not be furnished in connection with certain automatic announcement, automatic answering and recording, or recorder coupler service. b. The foregoing rate does not apply: Non-Published Number no charge (1) To additional service furnished to the same subscriber at the same address. (2) To business subscribers who have their primary telephone number published in the Company's directories for the territory in which the subscriber is located, as they may have other telephone numbers associated with the same business, deleted from the Company's directories at no additional charge. (I) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 Fifth Revised Page 9 Cancels Fourth Revised Page 9 ISSUED: February 14, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2008 DIRECTORY LISTINGS 6.4 NON-PUBLISHED NUMBER SERVICE (continued) 6.4.3 Exceptions (continued) b. 6.5 (3) Where a subscriber living in a hotel, apartment house, boarding house, or a club is listed under the number of the service furnished the hotel, apartment house, boarding house, or club. (4) To service used primarily by a deaf person for communication by means of teletypewriter equipment. NON-LISTED NUMBER SERVICE 6.5.1 A non-listed telephone is one for which no listing appears in the alphabetical section of the directory. The number is listed in the information records and is given out upon request. Further, when a call is placed from a telephone number associated with a Non-Listed Number, the number may be disclosed, subject to technical limitations, if the called party has the necessary equipment for receiving and/or disclosing incoming telephone numbers. The calling will not be disclosed if the calling party blocks delivery via per-call blocking or if the calling line is equipped with Per-Line blocking. 6.5.2 Rates and Charges A monthly rate applies for each non-listed telephone number as follows: Rate Non-listed, Business $1.85 Non-listed, Residence 1.85 6.5.3 Exceptions: The foregoing rate does not apply: Non-Listed Number no charge (1) To additional service furnished to the same subscriber at the same address. (2) Where the subscriber has other listed service in the alphabetical directory for the territory in which the subscriber is located, provided the service is of the same class and in the same name. (I) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 Sixth Revised Page 10 Cancels Fifth Revised Page 10 ISSUED: February 14, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2008 DIRECTORY LISTINGS 6.5 NON-LISTED NUMBER SERVICE (continued) 6.5.3 Exceptions: (continued) (3) 6.6 To service used primarily by a deaf person for communication by means of teletypewriter equipment. ADDITIONAL LISTING CHARGES a. Additional name listings in excess of those permitted without extra charge are furnished at a monthly rate. Additional line matter and directional calling information, where permitted, is furnished at the additional listing rate. Additional listing, Business Additional listing, Residence Additional line of information, Business Additional line of information, Residence Rate $2.10 1.30 1.30 1.30 b. The subscriber to the service assumes responsibility for all charges for additional listings associated with his service. Additional (paid) directory listings are accepted for a minimum chargeable period of the life of the directory issue in which the listing first appears, not to exceed one year from the effective date of the listing. In case the additional listing does not appear in the directory, the minimum chargeable period is for one month. Listing charges date from the date the information records are posted. Information records are posted at the time the application for the listing is made, or at any time up to and including the closing date of the directory, as desired by the customer. c. Listing charges are automatically discontinued upon termination of the main telephone service, with which associated, and additional listing charges may be discontinued upon request after the expiration of the minimum chargeable period. Charges for additional listings of those other than the subscriber may be discontinued upon request of the subscriber in case the listed party becomes a subscriber to exchange service similar in classification to that under which such party already is listed, i.e., business or residence, or in case of the death of the listed party, or if such party moves from the premises at which the exchange service listed is furnished. (I) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 Seventh Revised Page 11 Cancels Sixth Revised Page 11 ISSUED: February 14, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2008 DIRECTORY LISTINGS 6.7 MISCELLANEOUS LISTINGS 6.7.1 Reference Listings Reference listings may be furnished to subscribers who change their names, absorb other business or subdivide their business and have the authority to continue the use of the old name, and in other cases when in the judgment of the Company they are considered necessary and are not intended for advertising purposes. Such listings are furnished at the regular rate for additional listings. Following is an example of such a listing: Long Lumber Company...............See South Lumber Co. 6.7.2 Foreign Listings a. Listings in the alphabetical section of the directory of an exchange other than the local exchange may be furnished to anyone listed at the local exchange, at the regular rate for additional listings in the foreign exchange. An example of a chargeable foreign listing is as follows: Rate Foreign listing, Business Foreign listing, Residence Monthly $2.10 $1.30 Annual $25.20 $15.60 (To appear in Live Oak, Florida alphabetical section) Jones J W 651 Alden Tallahassee, FL (Long Distance)...........786-1234 6.7.3 Indented Listings Indented listings are employed where a subscriber has more than one listing for service under the same name at one or more locations. (I) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 First Revised Page 12 Cancels Original Page 12 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS 6.7 MISCELLANEOUS LISTINGS (continued) 6.7.3 (M) Indented Listings (continued) Jones A B Atty 179 Madison Ave................ 523-4879 Res 122 Linwood..................................... 875-1345 Jones, A B Contrs 220 Madison Ave........... 523-4141 Branch 83 S Pryor......................... 525-3882 Garage 80 S Pryor........................ 525-3970 6.7.4 Caption Listings Listings may be indented under a caption or sub-caption at no additional charge for the caption arrangement when in the judgment of the Company the captions will facilitate the use of the service. The captions must be an essential part of the indented listings which follow and may include names of departments, branches of the business or titles of officials. For example: Standard Oil Co Main Ofc Fultn Nat Bk Bl ............................. City Mgr 1080 Bankhd Ave NW................... Service Stations 1060 Bankhd NW....................................... 1558 Pchtree NW....................................... 523-5011 876-2651 872-9233 874-5124 Listings that are variations of the same general line of business or which in the judgment of the Company appear to advertise the extent of the subscribers business, are not permitted in listings to be indented under captions. (M) Material on this page was previously found on Page 10 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 Fifth Revised Page 13 Cancels Fourth Revised Page 13 ISSUED: September 10, 1990 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: October 1, 1990 DIRECTORY LISTINGS 6.7 MISCELLANEOUS LISTINGS (continued) 6.7.5 Additional Listings for Names Spelled More than One Way Subscribers whose names may commonly be spelled in more than one way, may arrange for additional listings of their names as alternately spelled at the regular rate for an additional listing. For example: Smithe AB 291 White................................... 872-2377 and as listed under “Smith” Smith AB 291 White...................................... 872-2377 Listings of alternate spelling are not allowed when in the judgment of the Company they are desired for the purpose of securing a preferential position in the directory or for advertising purposes. 6.7.6 Alternate (Directive) Listings Subscribers may obtain listings which refer calling parties to certain other telephone numbers. Alternate listings are of two general types as described below: a. Nights, Sundays and Holidays (1) This type of alternate listing refers calling parties to an alternate telephone number to be used after business hours and on Sundays and holidays or on special calling instructions. The monthly rate for such listing is the same as the additional listing rate for the first line, and the additional line rate for each line thereafter. (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 Original Page 14 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS 6.7 MISCELLANEOUS LISTINGS (continued) 6.7.6 (M) Alternate (Directive) Listings (continued) a. Nights, Sundays and Holidays (continued) (2) Names of individuals are not permitted in listings of this type; however, telephone numbers may be shown of those entitled to use the service, in connection with which the alternate listing is to be provided, and who are agreeable to the use of their numbers in such alternate listing. Example: Doe Mfg. Co Furn 202 Main..................... 378-5126 From 5 PM to 8 AM on weekdays From 5 PM Saturdays until 8 AM Mondays and Holidays call as follows: City Sales................................... 378-7931 Manager..................................... 237-8077 b. If no answer call Alternate listings which refer calling parties to other telephone numbers in case no answer is received at the preceding listed telephone may indicate the telephone numbers of subscribers who are agreeable to the use of their numbers in such listings. This type of alternate listing is charged for at the additional listing rate and appears in the directory as follows: Phillips John E Atty 1224 Center Cir NE....... 389-8719 If no answer call..................................... 237-4211 (M) Material on this page was previously found on Pages 11 and 12 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 First Revised Page 15 Cancels Original Page 15 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 DIRECTORY LISTINGS 6.7 MISCELLANEOUS LISTINGS (continued) 6.7.7 6.8 Temporary Listings a. Residence subscribers who lease their premises for periods of nine months or less and who request the Company to render service to their tenants without a change in the subscriber billing, may arrange for listing of such tenants on "Information" records only. b. A Charge for an additional listing applies with a minimum charge for any listing period of six months. All charges including such additional listing charges will continue to be rendered in the name of the subscriber, who shall continue to remain responsible for all such charges. TELEPHONE DIRECTORIES 6.8.1 Telephone Directory Rates The following rates will apply for all telephone directories except for provisions shown in 6.8.2. Rate $4.40 (N) (N) Alachua/Brooker/Fort White/High Springs/ Lake Butler/Melrose/Raiford/Waldo 5.50 (N) Citra/McIntosh/Orange Springs 5.15 (N) Crescent City/Florahome/Hastings/Interlachen 4.70 (N) Branford/Florida Sheriffs Boys Ranch/Jasper/ Jennings/Live Oak/Luraville/Mayo/Wellborn/ White Springs 4.35 (N) Callahan/Hilliard GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 6 Original Page 16 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DIRECTORY LISTINGS 6.8 TELEPHONE DIRECTORIES (continued) 6.8.2 (M) Telephone Directory Furnishing Each subscriber served by a directory shall be furnished one copy of that directory for each access line. If available, additional directories shall be provided by the exchange company at rates shown in Section 6.8.1. 6.8.3 Telephone Listing Preceding Publication A residence or business being established shortly after the closing of subscriber listing records but preceding publication may request Company to establish and list service at the new address and immediately place the service on suspension. Appropriate service connection and local service charges shall apply regardless of whether service is later restored. (M) Material on this page was previously found on Page 13 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Tenth Revised Contents Page 1 Cancels Ninth Revised Contents Page 1 ISSUED: January 26 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: February 10, 2006 COIN TELEPHONE SERVICE CONTENTS Page No. 7.1 RESERVED FOR FUTURE USE 7.2 RESERVED FOR FUTURE USE 7.3 PUBLIC TELEPHONE ACCESS SERVICE FOR CUSTOMER-PROVIDED EQUIPMENT (CPE) 7.3.1 7.3.2 7.3.3 7.3.4 General Responsibility of the Subscriber Violations of regulations Rates and Charges 7.4 (deleted) 7.5 RESERVED FOR FUTURE USE 5.1 6 8 10 17 (D) (D) 7.6 COIN LINE SERVICE 7.6.1 7.6.2 General Rates and Charges 21 23 (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Fifth Revised Page 1 Cancels Fourth Revised Page 1 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.1 RESERVED FOR FUTURE USE (T) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Fourth Revised Page 2 Cancels Third Revised Page 2 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.1 RESERVED FOR FUTURE USE (T) (D) (D) 7.2 RESERVED FOR FUTURE USE (T) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Eleventh Revised Page 3 Cancels Tenth Revised Page 3 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.2 RESERVED FOR FUTURE USE (T) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Twentieth Revised Page 4 Cancels Nineteenth Revised Page 4 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.2 RESERVED FOR FUTURE USE (T) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Ninth Revised Page 5 Cancels Eighth Revised Page 5 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.2 RESERVED FOR FUTURE USE (T) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Fourth Revised Page 5.1 Cancels Third Revised Page 5.1 ISSUED: March 25, 1994 BY: President, Live Oak, Florida EFFECTIVE: May 1, 1994 COIN TELEPHONE SERVICE (D) (D) (M) (M) (M) Material previously shown on this page is now found on Page 5 of this section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 First Revised Page 5.2 Cancels Original Revised Page 5.2 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.3 PUBLIC TELEPHONE ACCESS SERVICE FOR CUSTOMER PROVIDED EQUIPMENT (CPE) 7.3.1 General a. Public Telephone Access Service for CPE is an exchange line service provided at the request of the subscriber for telecommunications use. b. Public Telephone Access Service for CPE is provided for use with customer provided telephones. c. The carriage and completion of local and intraLATA toll messages are provided by the Company. d. Public Telephone Access Service for CPE is provided where facilities are available. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Third Revised Page 6 Cancels Second Revised Page 6 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.3 PUBLIC TELEPHONE ACCESS SERVICE FOR CUSTOMER PROVIDED EQUIPMENT (CPE) (continued) 7.3.17.3.1 7.3.2 General (continued) E. Customer-provided public telephones may not be attached to other types of access lines. A subscriber must order a separate Public Telephone Access line for each CPE telephone installed and will be billed the Tariffed rate for each line. F. Public Telephone Access Service for CPE is provided subject to the terms and conditions set forth by the Florida Public Service Commission.. G. Suspension of service, offered in 2.3.14, is not available to PATS access lines unless all factors indicate that the PATS instrument is located within an establishment which is temporarily closed and that the instrument is totally inaccessible to the general public. In all cases, the decision to permit temporary suspension of service for PATS service rests with the Company. H. Answer Supervision is the line side functionality that provides an electrical signal to the calling end of a switched telephone connection when the called line goes off-hook. PTAS Answer Supervision will be provided for use with Public Telephone Access Service as specified in Section 7.3.4.A.4 to assist n determining when billing for a specific call should commence. Responsibility of the Subscriber A. The subscriber shall be responsible for the installation, operation and maintenance of any customer-provided telephones used in connection with this service. All restoration of service must be made within twenty-four hours from the time a report is made. B. The subscriber shall be responsible for payment of a trouble location charge as covered in Section 15 of this Tariff for each visit by the Company to the premises of the subscriber, where the service difficulty or trouble reports result from the use of equipment or facilities provided by the subscriber. (C) (C) (D) (D) (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Second Revised Page 7 Cancels First Revised Page 7 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.3 PUBLIC TELEPHONE ACCESS SERVICE FOR CUSTOMER PROVIDED EQUIPMENT (CPE) (continued) 7.3.2 Responsibility of the Subscriber (continued) C. Customer-provided telephones must be connected to the Company network in compliance with Part 68 of the FCC Rules and Regulations and have the following operational characteristics: 1. Must be able to access the local Directory Assistance (411) at no charge to the calling party. 2. Must be able to access 911 Emergency Service, where available, at no charge. Where not available, must be able to access Operator (“0”) at no charge. (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Third Revised Page 8 Cancels Second Revised Page 8 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.3 PUBLIC TELEPHONE ACCESS SERVICE FOR CUSTOMER PROVIDED EQUIPMENT (CPE) (continued) 7.3.2 Responsibility of the Subscriber (continued) C. (continued) 7. Must be capable of providing access to all local available long distance companies certified to do business in Florida. 8. All telephones that can complete interexchange calls must be capable of completing local and toll calls. 9. (D) (D) Certification by the Florida Public Service Commission is required for Public Telephone Access Service providers. D. The subscriber is responsible for meeting all federal, state and local statutes with respect to provision of customer-provided telephones in accordance with all hearing impaired and handicapped person requirements. E. The subscriber is responsible for insuring that customer-provided telephones are installed in compliance with all Public Service Commission accepted telecommunications industry standards, and the current National Electric Code and National Electric Safety Code. F. The owner of a customer-provided coin telephone must apply for and receive an operating certificate from the Public Service Commission before the Company connects a Public Telephone Access Line. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Sixth Revised Page 9 Cancels Fifth Revised Page 9 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.3 PUBLIC TELEPHONE ACCESS SERVICE FOR CUSTOMER PROVIDED EQUIPMENT (CPE) (continued) (D) (D) 7.3.3 7.3.4 Violations of Regulations A. Where any customer-provided telephone is used and/or connected in violation of this Tariff, the Company will promptly notify the customer in writing of the violation. B. Violations of the Tariff Commission rules pertaining to public telephone service or certification requirements will subject subscribers of Public Telephone Access Service for CPE to disconnection of service if the deficiency is not corrected within 10 days from the date of notification to the subscriber. Rates and Charges A. Public Telephone Access Service for CPE Public Telephone Access service is provided as follows: 1. This option is available where usage measurement can be provided. A flat rate element equal to 80 percent of the applicable single line business (B1) rate. Measured rate, for all local calls and calls to long distance companies that can be reached by dialing a local number, first minute or fraction thereof On Peak $.03 Off Peak $.02 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Eighth Revised Page 10 Cancels Seventh Revised Page 10 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.3 PUBLIC TELEPHONE ACCESS SERVICE FOR CUSTOMER PROVIDED EQUIPMENT (CPE) (continued) 7.3.3 Rates and Charges (continued) A. (T) Public Telephone Access Service for CPE (continued) 1. (continued) Each additional minute, or fraction thereof. On Peak $.015 Off Peak $.01 The off peak rates will apply for local calls placed between 12:00 noon and 2:00 p.m. weekdays; between 9:00 a.m. and 9:00 p.m. Saturdays and Sunday. Minimum monthly billing, per month $30.00 Maximum monthly billing per month for local service shall consist of a flat rate element equal to 60 percent of the applicable single line business (B1) rate plus a maximum average per call charge of $.12 a message per line per month. (Maximum monthly billing shall be in effect until July 12, 1988 unless extended, changes or discontinued by the Florida Public Service Commission.) 2. The Flat Rate Option for a Smart Payphone access line is the applicable B-1 rate as stated in Section 3 of this tariff. 3. Optional services available with PTAS: a. Billed number screening as described and at rates as listed in Section 13.6 of this Tariff. b. Paystation Line Identifier is an optional service that provides signaling which identifies the line as a paystation line to the operator. The monthly rate for this service is $1.00. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Fifth Revised Page 11 Cancels Fourth Revised Page 11 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 COIN TELEPHONE SERVICE 7.3 PUBLIC TELEPHONE ACCESS SERVICE FOR CUSTOMER PROVIDED EQUIPMENT (CPE) (continued) 7.3.3 Rates and Charges (continued) A. Public Telephone Access Service for CPE (continued) 4. Answer Supervision Per Line 5. Rate $5.00 No charge will be billed to either the subscriber or to the calling party for 411 calls. 6. (D) (D) 7. At the request of the subscriber, Tel-Touch Calling Service may be provided as covered in Section 13 of this Tariff for business individual line service. 8. Where facilities are not available in the serving central office, Public Telephone Access Service for CPE may be provided from another office with applicable rates and charges as provided in Section 9 of this Tariff for Foreign Exchange (if in a local calling area) or Foreign Central Office Service. 9. A charge equivalent to that charged on business individual line service is applicable for Directory Assistance Service for calls outside the local calling area. 10. Service Charges as covered in Section 4 of this Tariff for business individual line service are applicable. Changes in service from an existing exchange service to Public Telephone Access Service for CPE will be considered as new service. 11. Listings in connection with Public Telephone Access Service for CPE are furnished under the same rates and regulations as other business service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Fourth Revised Page 12 Cancels Third Revised Page 12 ISSUED: November 12, 1997 BY: President Live Oak, Florida EFFECTIVE: December 12, 1997 COIN TELEPHONE SERVICE 7.3 PUBLIC TELEPHONE ACCESS SERVICE FOR CUSTOMER PROVIDED EQUIPMENT (CPE) (continued) 7.3.4 Rates and Charges (continued) B. Rates and Charges Applied by the Subscriber 1. (D) (D) 2. The rates charged for operator service shall be no higher than the Company’s Operator Assistance rates as approved by the Public Service Commission. 3. The rates charged the caller for intrastate long distance service shall be no higher than rates charged by AT&T Communications for an equivalent daytime direct-distance-dialed call plus $1.00. This rate may be charged at any time of the day. 4. No charges will be billed to the calling party for 411 (Local Directory Assistance) calls. Local Directory Assistance Exempt 7.4 (Deleted) ASOC LDAE GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 First Revised Page 13 Cancels Original Page 13 ISSUED: July 8, 1993 BY: President Live Oak, Florida EFFECTIVE: June 1, 1993 COIN TELEPHONE SERVICE 7.4 Deleted GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 First Revised Page 14 Cancels Original Page 14 ISSUED: July 8, 1993 BY: President Live Oak, Florida EFFECTIVE: June 1, 1993 COIN TELEPHONE SERVICE 7.4 Deleted GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 First Revised Page 15 Cancels Original Page 15 ISSUED: July 8, 1993 BY: President Live Oak, Florida EFFECTIVE: June 1, 1993 COIN TELEPHONE SERVICE 7.4 Deleted GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Third Revised Page 16 Cancels Second Revised Page 16 ISSUED: July 8, 1993 BY: President Live Oak, Florida EFFECTIVE: June 1, 1993 COIN TELEPHONE SERVICE 7.4 Deleted GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 7 Second Revised Page 17 Cancels First Revised Page 17 January 26, 2006 Vice President Little Rock, Arkansas EFFECTIVE: February 10, 2006 COIN TELEPHONE SERVICE 7.5 RESERVED FOR FUTURE USE (T)(D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 7 Second Revised Page 18 Cancels First Revised Page 18 January 26, 2006 Vice President Little Rock, Arkansas EFFECTIVE: February 10, 2006 COIN TELEPHONE SERVICE 7.5 RESERVED FOR FUTURE USE (T)(D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 7 Second Revised Page 19 Cancels First Revised Page 19 January 26, 2006 Vice President Little Rock, Arkansas EFFECTIVE: February 10, 2006 COIN TELEPHONE SERVICE 7.5 RESERVED FOR FUTURE USE (T)(D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 7 Second Revised Page 20 Cancels First Revised Page 20 January 26, 2006 Vice President Little Rock, Arkansas EFFECTIVE: February 10, 2006 COIN TELEPHONE SERVICE 7.5 RESERVED FOR FUTURE USE (T)(D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Original Page 21 ISSUED: June 1, 1994 BY: President Live Oak, Florida EFFECTIVE: July 31, 1994 COIN TELEPHONE SERVICE 7.6 Coin Line Service 7.6.1 General (N) A. Coin Line Service (CLS) is a standard dial tone first coin line for customer provided pay telephones. This service will be provided from central offices where facilities are available. B. This service is provided subject to the requirements set forth in Section 7.3 and Section 2 of this tariff. C. Features of the service are as follows: (1) Service will be provided on a two way basis except lines placed in correctional institutions, schools, hospitals and other locations for which a specific exemption has been granted by the Public Service Commission. There will be no charge imposed for incoming calls. (2) Service will be provided on a dial tone first basis to enable end users to dial certain calls without requiring coin deposits, i.e. 911 Emergency Calls, local directory assistance, and non-sent paid calls. (3) Central Office blocking of 900 and 976 calls will be provided. (4) Operator Call Screening will be provided to alert operator and carrier systems that the call is originating from a CLS line and may require special handling and billing treatment. (5) Billed Number Screening will be provided to indicate in validation data bases that incoming collect and bill to third number calls are not to be billed to the line. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Original Page 22 ISSUED: June 1, 1994 BY: President Live Oak, Florida EFFECTIVE: July 31, 1994 COIN TELEPHONE SERVICE 7.6 Coin Line Service (Cont’d) 7.6.1 General (cont’d) (N) (6) Coin signaling (coin collect and coin return) will be provided by the network. Coin collect is used when a call has been completed and coin return is used if a no answer or busy condition is encountered. (7) Standard recorded announcements currently used with the Company’s Public Telephone service will be utilized with CLS. (8) The Company’s operator system will handle 0-, 0+, and 1+ intraLATA toll calls and 0+ local calls from CLS lines. All 10XXX 0+ dialed intraLATA toll calls will be routed to the dialed carrier. (9) Currently, sent paid interLATA, interstate and international calls originating from Coin Line Service lines, including but not limited to 1+, 10XXX 1+, 011+, 10XXX011+, 950 1+ and 800 1+ access code calls, will be forwarded to AT&T for coin rating and completion. When other interexchange carriers provide sent paid service, 1+ subscription interLATA calls will be permitted. Special billing/coin sharing arrangements between the CLS subscriber and their respective carriers will be the responsibility of the CLS subscriber. (10) All 0+ interLATA calls will be routed to the CLS subscriber’s presubscribed carrier. (11) The Company shall not be liable for shortages of coins collected and deposited at the subscriber’s equipment. The limit of the Company’s liability for end user fraud of whatever nature occurring at or in association with the subscriber’s equipment shall be governed by provisions of this tariff and rule or regulations of the FPSC. In case of a conflict, the ruler or regulation will prevail. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Original Page 23 ISSUED: June 1, 1994 BY: President Live Oak, Florida EFFECTIVE: July 31, 1994 COIN TELEPHONE SERVICE 7.6 Coin Line Service (Cont’d) 7.6.2 Rates and Charges (N) A. The Coin Line Service will be provided on a flat rate basis until usage rate service is available. Flat rate service will be converted to measured service as it becomes available at no cost to the subscriber. 1. Flat Rate Service - Charges per line Monthly Rate (a) (b) Two Way, per line One Way, per line $50.00 $50.00 B. Sent paid local calls will be rated by the CLS subscriber’s set. C. Operator handled sent paid local calls will be rated to the end user at the rate set forth in Section 7 plus the appropriate operator surcharge in Section 3 of this tariff. D. Non-sent paid local calls will be rated to the end user at the rate set forth in Section 7 plus the use fee as provided in Section 7 of this tariff. E. Sent paid intraLATA long distance calls will be rated to the end user at the long distance rate and the appropriate operator surcharge set forth in Section 18 of this tariff. The CLS subscriber will be charged the applicable MTS long distance rate and appropriate operator surcharge set forth in Section 18 of this tariff. F. Non-sent paid intraLATA toll calls will be rated to the end user at the long distance rate and the appropriate operator surcharge set forth in Section 18 of this tariff plus the set use fee as provided in Section 7 of this tariff. G. Touch-Tone Calling Service will be provided at no charge. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 7 Original Page 24 ISSUED: June 1, 1994 BY: President Live Oak, Florida EFFECTIVE: July 31, 1994 COIN TELEPHONE SERVICE 7.6 Coin Line Service (Cont’d) 7.6.2 Rates and Charges (cont’d) (N) H. The CLS subscriber will be charged for long distance Directory Assistance Service at the rate specified in Section 18 of this tariff for business individual line service. The network will require a deposit be made by the end user unless charged to an alternate billing method. I. Service charges as covered in Section 4 of this tariff are applicable. J. Listings in connection with CLS are furnished under the regulations specified in Section 6 of this tariff for Company and Customer Owned Pay Telephone Service. K. Suspension of service, as covered in Section 2, is not available unless the instrument is totally inaccessible to the general public on a temporary basis. In all cases, the decision to permit temporary suspension of service rests with the Company. L. When service is temporarily suspended at the subscriber’s request, a Secondary Service Charge and a restoration charge, as specified in Section 4, will be charged for each telephone number restored. M. Rates for Verification and Emergency Interrupt Service as provided in Section 3 and 18 of this tariff are applicable. The network will require a deposit be made by the end user unless charged to an alternate billing method. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 Third Revised Contents Page 1 Cancels Second Revised Contents Page 1 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING CONTENTS PAGE NO. 8.1 General 1 8.2 Service Requirements and Conditions 2 8.3 Application of Rates 4 (C) 8.4 Charges Applicable to N11 Subscribers 5 (N) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 Third Revised Page 1 Cancels Second Revised Page 1 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING 8.1. General (C) A. Abbreviated Dialing Service is a three-digit (N11, where N can be 2, 3, 5, 6, 7 or 8) local dialing arrangement available in Windstream Florida, Inc. (“Company”) areas for delivery of non-emergency information via voice grade facilities, pursuant to FCC Docket No. 92-105. B. Abbreviated Dialing Service is available from Company in Company territory only. Governmental and other legally authorized entities ("Subscribers") wishing to provide access to Abbreviated Dialing Service to end users in another company's territory or to a Competitive Local Exchange Carrier’s ("CLEC") end users within Company's Local Calling Area must make appropriate arrangements with the other company or CLEC serving that area. C. Company shall have no responsibility with respect to the information, service, communications, announcements, advertising, promotion, performance, behavior, action, or inaction of the Subscriber providing access to Abbreviated Dialing Service or to end users calling via Abbreviated Dialing Service. D. For the Subscriber's purpose in providing access to Abbreviated Dialing Service, Company's Local Calling Area is the Basic Local Calling Area as defined in this Tariff, as facilities permit. Additionally, pre-recorded announcements provided by Subscribers will be allowed as Company facilities permit and will be at Subscribers' expense. E. Abbreviated Dialing Service can be delivered via regular exchange access lines (by individual business lines, PBX trunks, etc.) F. Limitations and use of service as stated in this Tariff apply to Abbreviated Dialing Service. G. Company may provide Directory Listings for Abbreviated Dialing Service at rates and pursuant to the regulations found in Section 6 of this Tariff. H. Access to Abbreviated Dialing Service is not available to the following types of service: Hotel/Motel/Hospital Service 1+ 0+, 0- (Credit Card, Third-Party Billing, Collect Calls) Inmate Service 101XXXX Wireless - Type 2A I. Subscribers will not receive calling number information through Abbreviated Dialing Service. To receive calling number information, the Subscriber must subscribe to one of Company's Caller ID services set forth in Section 13 of this Tariff. J. When a N11 number is disconnected, Company will route the calls to an intercept announcement for a maximum of 60 days, provided that the Subscriber is also a end user customer of Company. The announcement provided may refer the caller to another telephone number. (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 2 Cancels Original Page 2 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING 8.2. Service Requirements and Conditions A. When Abbreviated Dialing Service is provisioned by Company, Company will bill the Subscriber the nonrecurring service charge. Company will not refund or waive the nonrecurring charge if the Subscriber cancels or withdraws its request for service after Company has programmed the central office per the Subscriber’s request. B. Upon six-months written notice Company may terminate this Agreement and the services provided herein in accordance with the terms and conditions contained in CC Docket 92-105 and any subsequent rules which may be identified by the FCC in CC Docket 92-105 regarding the use and return of such N11 codes. In the event of such termination, Company will at Subscriber’s request, transfer the service arrangements to a 7- or 10-digit dialing arrangement within the six-month notice period. Subscribers will be required to migrate to any standard access arrangement subsequently agreed to by the industry and approved by the FCC, and Company will charge Subscribers the appropriate tariff rates for the establishment of new access arrangements. C. Only one 7- or 10-digit local number or one 10-digit toll-free number may be used as the lead number per Basic Local Calling Area. All central offices within a Basic Local Calling Area must be pointed to the same 7- or 10-digit local number or one 10-digit toll-free number. Appropriate rates from Sections 3 and 4 of this Tariff will apply. D. Abbreviated Dialing Service is provided where Company facilities permit. E. To ascertain whether Type 1 wireless customers will be able to reach Subscriber by dialing N11, Subscriber must contact separately the applicable wireless companies. F. To ascertain whether a Subscriber's callers who are end users of a CLEC will be able to reach Subscriber by dialing N11, Subscriber must contact separately the applicable CLEC(s). G. Company will provide Abbreviated Dialing Service under the following conditions: 1. For network sizing and protection, Subscriber will provide to Company an estimate of annual call volumes and the expected busy hour and holding time for each call to N11. 2. Subscriber will purchase or otherwise provide adequate telephone facilities initially and subsequently as may be required to handle adequately calls to Subscriber, in Company's judgment, without impairing Company's general telephone service or telephone plant. 3. Subscriber will obtain all necessary permission, licenses, written consents, waivers and releases and all other rights from all persons whose work, statements or performances are used in connection with the service, and from all holders of copyrights, trademarks and patents used in connection with Abbreviated Dialing Service. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 Second Revised Page 3 Cancels First Revised Page 3 ISSUED: March 1, 2007 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 16, 2007 ABBREVIATED DIALING 8.2. Service Requirements and Conditions (Continued) G. H. Company will provide Abbreviated Dialing Service under the following conditions: (Continued) 4. Company shall not under any circumstances be responsible or liable for incidental, consequential or special damages, notwithstanding the foreseeability or disclosure of said damages, including but not limited to damages associated with delay, loss of data, profits or goodwill. 5. Company provides no warranties, express or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, Company makes no warranty with respect to the performance of any telecommunications and non-telecommunications system, operating system or any application software. 6. Suspension of Business and Residence Service as covered in Section 2 of this Tariff is not applicable for N11 Abbreviated Dialing Service. 7. If requested by Company, Subscriber shall assist Company in responding to complaints made to Company or any regulatory authority concerning the Subscriber’s N11 service. 8. Company will notify Subscriber when Subscriber’s service unreasonably interferes with or impairs other services provided by Company to other end users. If, after receipt of notice, Subscriber makes no modification in method of operation, or in the service arrangements that are deemed service-protective by Company, or if Subscriber is unwilling to accept the modifications, or if Subscriber continues to cause service impairment, Company reserves the right, at any time without further notice, to institute protective measures, up to and including termination of service. In an emergency situation as defined by Company, Company reserves the right, at any time, without notice, to institute protective measures up to and including termination of service. In no event shall Company be liable for any losses or damages of any kind resulting from the unavailability of its equipment or facilities or for any act, omission or failure of performance by Company, or its employees, or agents, in connection with Abbreviated Dialing Service. Company shall not be responsible for calls that cannot be completed as a result of repair or maintenance difficulties on Company facilities and equipment nor on equipment owned or leased by Subscriber. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 4 Cancels Original Page 4 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING 8.3. Application of Rates A. Basic local exchange service is required, in addition to N11 Service and in order for N11 Service to function properly. N11 Service is supplemental to and is not a replacement for local exchange service. B. N11 Subscriber shall pay a nonrecurring Central Office Charge for each Company host central office out of which N11 is established: C. 1. Some Company local exchanges are served by more than one host central office. In order to establish N11 in such an exchange, a N11 Subscriber shall pay a Central Office Charge for each Company host central office in the N11 Subscriber’s service area. 2. Some host central offices serve more than one Company local exchange. If a N11 Subscriber applies to establish N11 Service in multiple Company local exchanges served by the same host central office, then only one Central Office Charge shall apply. However, the N11 Subscriber shall pay the full Central Office Charge whether or not it requests N11 in all Company local exchanges served by the host central office. (C) Where applicable, a N11 Subscriber shall pay a nonrecurring Exclusion Charge: 1. When a N11 Subscriber does not make contemporaneous applications to establish N11 in every Company local exchange served by a host central office, the N11 Subscriber shall pay an Exclusion Charge for each Company local exchange served by the host central office where N11 Service is not established. 2. When a Company local exchange is once excluded, but the N11 Subscriber subsequently applies to establish N11 Service in the Company local exchange, then an Exclusion Charge shall again apply. D. N11 Subscribers will pay the normal tariffed charges for the local exchange access arrangements (e.g., PBX trunks, Centrex Type Services lines, etc.) used for transporting and terminating messages at the N11 Subscriber's designated premises. E. N11 Subscribers shall pay a nonrecurring Number Change Charge when they apply to change the telephone number to which the N11 abbreviated dialing code is translated. Company will apply the Number Change Charge on a per telephone number, per host central office basis. F. Applicable service order charges as specified in Section 4 of this Tariff will apply, in addition to the following rates. (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 5 Cancels Original Page 5 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING 8.4. Charges applicable to N11 Subscribers*: A. (C) Establishment of N11 Service Nonrecurring Charge (1) Central Office Charge $330.00 (2) Exclusion Charge $250.00 (3) Number change Charge *Note: No charges are applicable for 711 Service. $75.00 (C) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 6 Cancels Original Page 6 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 Second Revised Page 7 Cancels First Revised Page 7 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 8 Cancels Original Page 8 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 9 Cancels Original Page 9 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 10 Cancels Original Page 10 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 11 Cancels Original Page 11 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 Second Revised Page 12 Cancels First Revised Page 12 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 13 Cancels Original Page 13 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 14 Cancels Original Page 14 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 15 Cancels Original Page 15 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 8 First Revised Page 16 Cancels Original Page 16 ISSUED: August 10, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: August 25, 2006 ABBREVIATED DIALING (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Fourth Revised Contents Page 1 Cancels Third Revised Contents Page 1 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE CONTENTS Page No. 9.1 FOREIGN EXCHANGE SERVICE 1 9.1.1. 9.1.2 9.1.3 9.1.4 9.1.5 1 1 2 3 9.1.6 9.2 General Description Definitions Regulations Rate Categories Billing of Foreign Exchange Service Provided by Multiple Companies Rates and Charges 12 13 FOREIGN CENTRAL OFFICE SERVICE 15 9.2.1 9.2.2 9.2.3 9.2.4 15 15 16 17 General Description Regulations Rate Categories Rates and Charges (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Second Revised Page 1 Cancels First Revised Page 1 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE (D) 9.1 Foreign Exchange Service 9.1.1 General Description a. 9.1.2 Foreign Exchange service is exchange service furnished to a subscriber from an exchange other than the one from which the subscriber would normally be served, allowing subscribers to have local presence and two-way communications in an exchange different from their own. b. The service is provisioned via dedicated facilities from the subscriber’s premises to the foreign office with outward minutes of use (originated by the subscriber) usage charges. c. Foreign Exchange service is provided as a voice grade service and is not represented as suitable for satisfactory transmission of data. Transmission characteristics may vary depending on the distance and routing required to originate or complete the switched portion of the call at the open (dial-tone) end. (D) Definitions Certain terms used generally throughout this Tariff are defined as follows: CLOSED END The term “Closed End” denotes the dedicated portion, from the subscriber’s premises to the dialtone office, of the Foreign Exchange service. HOME WIRE CENTER The term “Home Wire Center” denotes the wire center from which a customer or authorized user would normally be served for local exchange service. OPEN END The term “Open End” denotes the dial end of the Foreign Exchange service which is located in the foreign exchange and where network switching of calls occurs. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 2 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.3 ® Regulations a. Foreign Exchange service may only be provided where all facilities and serving points are located in the same LATA. b. This service may be furnished on a link (partial channel) basis when connected to FlexServ® service, MegaLink® channel service, LightGate® service and/or similar services; exchange access and usage charges as set forth in 9.1.6 following will apply regardless of any substitutions with respect to the local channel and/or interoffice channel. c. Other services, equipment or facilities used in connection with Foreign Exchange service, except as otherwise indicated in this Tariff, are furnished subject to the rates and regulations applying in the exchange in which the foreign office is located. d. Foreign Exchange service is furnished subject to the same restrictions, as to the use of the service by other than the subscriber and his representatives, as apply in connection with other classes of service. e. Subscribers to Foreign Exchange service are not required to subscribe to other service in the exchange from which they would normally be served. Registered Service Mark of Bell South Corporation. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 3 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.3 9.1.4 Regulations (Cont’d) f. When service is interrupted due to causes other than the negligence of the customer, or to the failure of facilities furnished by the customer, a credit allowance will be made upon request as set forth in b2.4 of the Private Line Service Tariff, as appropriate. g. This service is not offered in conjunction with optional extended area local calling plans. h. Resale of this service is not permitted. Rate Categories a. Service Configurations There are two types of service configurations which can be provided. These are described as follows: 1. Single-Point Service (a) 2. A single-point service connects a subscriber’s premises to a central office other than the one from which the subscriber would normally be served. Multipoint Service (a) Multipoint (extension) service provides foreign office dial-tone for more than one customer premises. (b) Multipoint bridging can be provided out of the foreign office or the subscriber’s home wire center. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 4 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.4 Rate Categories (Cont’d) b. Types of Rates and Charges 1. Monthly Rates Monthly rates are recurring charges that apply each month or fraction thereof that a service is provided. For billing purposes, each month is considered to have 30 days. 2. Nonrecurring Charges Nonrecurring Charges are one-time charges that apply for a specific work activity. (a) Installation of Service The charges for the installation of services are set forth in 9.1.6 following as nonrecurring charges for the Local Channel and Interoffice Channel rate elements. Nonrecurring charges apply for each service terminated at the subscriber’s premises. When more than one of the same type of service, between the same locations and for the same customer, is ordered and installed at the same time, one local channel at each location is billed at the First Service Installed rate and the others are billed at the Additional Service Installed rate. A central office work charge as described in 4.1 of this Tariff is also applicable, and is set forth in 9.1.6 following as a nonrecurring charge for the Exchange Access rate element. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 5 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.4 Rate Categories (Cont’d) b. Types of Rates and Charges (Cont’d) 2. Nonrecurring Charges (Cont’d) (b) Service Rearrangements (Cont’d) (1) Service rearrangements are changes to existing (installed) services which do not result in a change in the physical location of the point of termination at a customer premises. Changes in the physical location of the point of termination are treated as moves and are described and charged for as set forth in c following. The charge to the customer for the service rearrangement is dependent on whether the change is administrative only in nature or involves actual physical change to the service. Administrative changes will be made without charge(s) to the customer. Such changes require the continued provision and billing of the Foreign Exchange service to the same entity (i.e., customer remains responsible for all outstanding indebtedness for the service). Administrative changes are as follows: - Change of customer name (i.e., the customer of record does not change but rather the customer of record changes name), - Change of customer or customer’s premises address is not a result of a physical relocation of equipment. - Change in billing data (name, address or contact name or telephone number) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 6 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.4 Rate Categories (Cont’d) b. Types of Rates and Charges (Cont’d) 2. Nonrecurring Charges (Cont’d) (b) Service Rearrangements (Cont’d) (2) (3) 3. All other service arrangements will be charged for as follows: - If the change involves the addition of other customer designated premises to an existing multipoint service, the nonrecurring charge for the local channel rate element will apply. The charges will apply only for the location(s) that is being added. - For all other changes a charge equal to a Local Channel rate element nonrecurring charge will apply. Only one such charge will apply per service, per change. A Telephone Number Change Charge, as set forth in Section 4.4.1 of this Tariff, applies to any subscriber requested change of telephone number. Usage Charges a. Usage charges will apply on a customer sent-paid basis for all calls originated by the subscriber and terminating within the local calling area of the foreign exchange. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 7 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.4 Rate Categories (Cont’d) c. Moves 1. 2. A move involves a change in the physical location within the subscriber’s serving wire center, of one of the following: a. The point of interface at the subscriber’s premises. b. The subscriber’s premises. The charges for the move are dependent on whether the move is to a new location within the same building or to a different building. a. Moves Within the Same Building When the move is to a new location within the same building, the charge for the move will be an amount equal to one-half the nonrecurring charge for the local channel. b. To a Different Building The nonrecurring charge for the local channel for moves to a different building. d. Basic Rate Elements Following are the basic rate elements which apply to Foreign Exchange service: 1. Local Channel a. The primary local channel provides for a communications path between a subscriber’s premises and the home wire center of that premises. One local channel applies per channel termination. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 8 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.4 Rate Categories (Cont’d) d. Basic Rate Elements (Cont’d) (b) 2. Where multipoint service1 is provided, the secondary local channel provides a communications path between an additional subscriber’s premises and the home wire center of that premises. Interoffice Channel (a) This rate element provides for the transmission facilities between the subscriber’s home wire center and the foreign office. Interoffice mileage is portrayed in mileage bands. A fixed rate and a rate per mile applies to each band. (b) The mileage to be used to determine the monthly rate for this rate element is calculated on airline distance as follows, regardless of how the service is physically routed: (1) For the primary leg - between the subscriber’s serving wire center and the foreign office. Note 1: Foreign Exchange service is normally provided on a single point basis; however, where facilities permit, multipoint service may be provided within the same LATA. Locations connected may be two or more customer designated premises. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 9 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.4 Rate Categories (Cont’d) d. Basic Rate Elements (Cont’d) 2. Interoffice Channel (Cont’d) (c) The V & H coordinates method is used to determine mileage in accordance with the following: (1) Obtain the “V” and “H” coordinates for each wire center, as listed in the National Exchange Carrier Association Tariff F.C.C. No. 4. (2) Obtain the difference between the “V” coordinates of the two wire centers. Obtain the difference between the “H” coordinates. (the difference is always obtained by subtracting the smaller coordinate from the larger coordinate.) (3) Square each difference obtained in (2) preceding. (4) Add the squares of the “V” difference and the “H” difference obtained in (3) preceding. (5) Divide the sum of the squares obtained in (4) preceding by 10. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 10 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.4 Rate Categories (Cont’d) d. Basic Rate Elements (Cont’d) 2. Interoffice Channel (Cont’d) (c) (Cont’d) (6) Obtain the square root of the result obtained in (5) preceding. This is the rate distance in miles. (Fractional miles being considered as full miles.) Example: The rate distance between City One and City Two. City One V 7260 H 2083 City Two 7364 1865 104 218 Difference Squared 10,816 + 47,524 = 58,340 58,340 divided by 10 = 5834 Square root of 5834 = 76.38 = 77 Airline miles 3. Bridging Equipment Charge (a) This rate element provides for multipoint bridging for each bridged local channel. Bridging will be provided for each bridged local channel at one of the following locations as appropriate: (1) The serving wire center of the primary local channel, or (2) The foreign office of the service (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 11 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.4 Rate Categories (Cont’d) d. Basic Rate Elements (Cont’d) 4. Exchange Access (a) 5. e. This rate element provides dial tone at the foreign office. charges also apply as described in 5. following. Usage Foreign Exchange Usage Charges (a) This rate element provides traffic sensitive switching for all calls originated by the subscriber and terminating within the local calling area of the foreign exchange. (b) This rate element is priced on a per minute of use basis. Method of Applying Rates 1. The charges for Foreign Exchange service are as follows: (a) Rates and charges for the open end of the service include exchange access and usage as set forth in 9.1.5 following. (b) Rates and charges for the closed end of the service include local channel(s), interoffice mileage and, where appropriate, bridging charges as set forth in 9.1.6 following. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Original Page 12 ISSUED: September 6, 1991 BY: President, Richard H. Brashear Live Oak, Florida (N) EFFECTIVE: February 10, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.5 Billing of Foreign Exchange Service Provided by Multiple Companies a. Each company will bill for the portion of the service provided by their respective tariff based on their regulations, rates and charges as appropriate. b. The charges billed by each company for the interoffice channel between exchange telephone company central offices are determined as follows: 1. The total mileage for the service is computed using the V&H coordinates set forth in the National Exchange Carrier Association, Inc., Tariff F.C.C. No. 4 (NECA No.4) 2. A billing factor is determined from the NECA No. 4 tariff. This factor represents the percentage of the distance between exchange telephone company central office that will be billed by each company. The billing factor is multiplied by the total charge for all of the miles to determine the amount to be billed by the Company. 3. For the fixed recurring rate element and the nonrecurring charge associated with the interoffice channel between exchange telephone company central offices. 50 percent of each company’s rate will apply for each end of the interoffice channel provided. If the company does not bill for either end of the for either end of the interoffice channel, then the fixed recurring charge and nonrecurring charge shall not apply. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Fourth Revised Page 13 Cancels Third Revised Page 13 ISSUED: August 15, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: September 1, 2011 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.6 Rates and Charges a. Basic Rate Elements 1. Local Channel MonthlyNonrecurring Charge Rate First (a) (b) 2. 9 thru 25 miles (c) (1) $26.00 30.00 26.00 26.00 Secondary -Residence -Business -PBX -Key $26.00 30.00 26.00 26.00 (I) (I) Addtn’l $435.00 435.00 435.00 435.00 $149.00 149.00 149.00 149.00 $435.00 435.00 435.00 435.00 $149.00 149.00 149.00 149.00 Interoffice Channel (a) Fixed Monthly Charge-Windstream only bills the half rate, unless they own both the open and closed end. Half Full Rate Rate (1) 1 thru 8 miles $18.00 $36.00 (2) 9 thru 25 miles 18.00 36.00 (3) Over 25 miles 18.00 36.00 (b) (2) Primary -Residence -Business -PBX -Key 1 thru 8 miles Monthly Charge Per Mile (1) 2.00 (3) 1 thru 8 miles Rate $2.00 Over 25 miles 2.00 Nonrecurring Charge Per Channel Rate $85.00 (2) 9 thru 25 miles 38.00 (3) Over 25 miles 35.88 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 Third Revised Page 14 Cancels Second Revised Page 14 ISSUED: March 14, 2003 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: April 1, 2003 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.1 Foreign Exchange Service (Cont’d) 9.1.6 Rates and Charges (Cont’d) a. Basic Rate Elements (Cont’d) 3. Bridging Equipment Charge Monthly Rate $8.00 8.00 -Residence -Business 4. Nonrecurring Charge $30.00 30.00 Usage Charges1 (a) For the open end, or dial tone end, which is located in the foreign exchange where network switching of calls occurs, the rates for Foreign Exchange Service are the usage charges below and the Service Connection charges for flat-rate individual access line service, rotary line service, or flat-rate PBX trunk service applicable within the serving Foreign Exchange. (b) The outward usage charge below will apply on a customer dialed sentpaid basis for all calls originated by the customer over the Foreign Exchange Service line and terminated within the local calling area of the foreign exchange. The inward flat rate charge below will apply for all Foreign Exchange Service lines. Rate Inward flat rate charge $70.00 2 Per outward minute of use (c) .0559 The combined outward usage and inward flat rate charges will not exceed $97.50 per line per month. Effective February 6, 1994, this maximum charge will be discontinued. Note 1: Not applicable to ADC stations terminating at a foreign exchange. Note 2: Where usage measurement is not technically available assumed minutes of use (938 minutes per month) will be applied. (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 First Revised Page 15 Cancels Original Page 15 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.2 Foreign Central Office Service 9.2.1 General Description a. 9.2.2 (M) Foreign Central Office service is an exchange service furnished to a subscriber in a multioffice exchange from a central office other than the one from which the subscriber would normally be served. Regulations a. Foreign Central Office service is offered in connection with Individual Line Main Station service, PBX service and ADC service. b. Other services, equipment or facilities used in connection with Foreign Central Office service, except as otherwise indicated in this Tariff, are furnished subject to the rates and regulations applying in the foreign office from which the subscriber is served. c. The rules and regulations for interruption of service as shown in the Private Line Service Tariff will apply. d. Alternate routing of this service may be provided on a direct serve basis to the subscriber’s premises from the requested foreign office on an individual case basis as specified in Section 5 of this Tariff, subject to the following conditions: 1. The subscriber must maintain a minimum of fifty percent of the trunks/lines from the central office from which service would normally be furnished. 2. The monthly rate for the class of service desired will be based on the rates applicable for the foreign office, but will be no less then the rates for that service out of the subscriber’s normal home wire center. Additionally, rates and charges as specified in Section 5 of this Tariff will apply on an individual case basis. Material on this page was previously found on Page 14 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 First Revised Page 16 Cancels Original Page 16 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.2 Foreign Central Office Service (Cont’d) 9.2.3 Rate Categories a. Types of Rates and Charges The two types of rates and charges are monthly rates and nonrecurring charges and are described as follows: 1. Monthly Rates Monthly rates are recurring charges that apply each month or fraction thereof that a service is provided. For billing purposes, each month is considered to have 30 days. 2. Nonrecurring Charges (a) Installation of Service The nonrecurring charges for the installation of service are set forth in 9.2.4 following as nonrecurring charges for the interoffice channel rate element. Service Connection charges as specified in Section A4. for the exchange service desired, are also applicable. (b) Rearrangements, Moves and Changes Service charges for rearrangement, move or change of service, as specified in Section 4, for the exchange service desired, are also applicable. The rate for Foreign Central Office service is the monthly rate for the class of service desired, plus interoffice channel mileage charges as shown in 9.2.4 following, for the airline distance between the central office from which the subscriber would normally be served and the foreign central office. (M) Material on this page was previously found on Page 15 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 9 First Revised Page 17 Cancels Original Page 17 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 FOREIGN EXCHANGE SERVICE AND FOREIGN CENTRAL OFFICE SERVICE 9.2 Foreign Central Office Service (Cont’d) 9.2.3 Rate Categories (Cont’d) b. Rate Elements 1. 9.2.4 Interoffice Channel (a) This rate element provides for the transmission facilities between the subscriber’s home wire center and the foreign office. (b) Interoffice channel mileage is portrayed in mileage bands. A fixed rate and rate per mile applies to each band. (c) The mileage to be used to determine the monthly rate for the interoffice channel is calculated on airline distance as described in 9.1.4.d. preceding, regardless of how the service is physically routed. Rates and Charges a. Interoffice Channel (a) Fixed Monthly Charge-per channel (1) (2) (3) (b) 1 thru 8 miles 9 thru 25 miles Over 25 miles Rate $1.65 1.65 1.65 Nonrecurring Charge Per Channel (1) (2) (3) (M) Rate $28.50 28.50 28.50 Monthly Charge Per Miles (1) (2) (3) (c) 1 thru 8 miles 9 thru 25 miles Over 25 miles 1 thru 8 miles 9 thru 25 miles Over 25 miles Material on this page was previously found on Page 16 of this Section. Rate $85.00 85.00 85.00 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 10 Fifth Revised Contents Page 1 Cancels Fourth Revised Contents Page 1 ISSUED: April 15, 1995 BY: President, Live Oak, Florida EFFECTIVE: May 1, 1995 KEY AND PUSHBUTTON TELEPHONE SERVICE CONTENTS 10.1 TRUNK LINES . . . . . . . . . . . . . . . . . . . . . . . . . . 10.1.1 10.1.2 Rates . . . . . . . . . . . . . . Local Exceptions . . . . . . . . . Wellborn to Lake City . . . . . . . Branford to Fort White and Lake City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page No. 1 1 3 3 3 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 10 Twenty-seventh Revised Page 1 Cancels Twenty-sixth Revised Page 1 August 15, 2011 Vice President Little Rock, Arkansas EFFECTIVE: September 1, 2011 KEY AND PUSHBUTTON TELEPHONE SERVICE 10.1 TRUNK LINES 10.1.1 Rates a. Central Office Lines BUSINESS TERMINATING IN TERMINATING IN KEY SYSTEMS MULTI-LINE SYSTEMS Alachua *Branford Brooker Callahan Citra Crescent City Dowling Park Florahome (659) Florahome (661) Florida Sheriff’s Boys Ranch *Fort White Hastings High Springs Hilliard Interlachen Jasper Jennings Lake Butler Live Oak Luraville Mayo McIntosh Melrose Orange Springs Raiford Waldo *Wellborn White Springs * See Section 10.1.2 for local exceptions, previously approved. $38.16 44.95 38.16 42.24 38.16 37.19 37.69 37.69 37.69 37.69 45.20 38.16 38.16 36.11 37.69 36.11 36.11 38.16 37.69 37.69 37.69 38.16 38.16 38.16 37.19 38.16 44.95 37.69 $28.79 33.95 27.79 30.72 27.79 27.15 27.47 27.47 27.47 27.47 34.15 27.79 27.79 26.42 27.47 26.42 26.42 27.79 27.47 27.47 27.47 27.79 27.79 27.79 27.15 27.79 33.95 27.47 (I) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 10 Thirty-first Revised Page 2 Cancels Thirtieth Revised Page 2 October 1, 2008 Vice President Little Rock, Arkansas EFFECTIVE: November 1, 2008 KEY AND PUSHBUTTON TELEPHONE SERVICE 10.1 TRUNK LINES (Continued) 10.1.1 Rates (Continued) a. Central Office Lines (Continued) Alachua *Branford Brooker Callahan Citra Crescent City Dowling Park Florahome (659) Florahome (661) Fla. Sheriff’s Boys Ranch *Fort White Hastings High Springs Hilliard Interlachen Jasper Jennings Lake Butler Live Oak Luraville Mayo McIntosh Melrose Orange Springs Raiford Waldo *Wellborn White Springs RESIDENCE TERMINATING IN TERMINATING IN KEY SYSTEMS MULTI-LINE SYSTEMS (D) $10.51 13.05 10.51 11.62 10.51 10.16 10.31 10.31 10.31 10.31 13.15 10.51 10.51 9.90 10.31 9.90 9.90 10.51 10.31 10.31 10.31 10.51 10.51 10.51 10.16 10.51 13.05 10.31 (I) (I) * See Section 10.1.2 for local exceptions, previously approved. (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 10 Twenty-fifth Revised Page 3 Cancels Twenty-fourth Revised Page 3 October 1, 2008 Vice President Little Rock, Arkansas EFFECTIVE: November 1, 2008 KEY AND PUSHBUTTON TELEPHONE SERVICE 10.1.2 Local Exception a. Effective April 30, 1993, customers in the Wellborn exchanges will be provided non-optional extended local calling to the Lake City exchange. The following monthly rates apply for the service shown: BUSINESS TERMINATING IN TERMINATING IN KEY SYSTEMS MULTI-LINE SYSTEMS Group 5 Lake City EAS Differential Total Monthly Rate $36.16 $25.79 8.79 6.16 $44.95 $31.95 RESIDENCE TERMINATING IN TERMINATING IN KEY SYSTEMS MULTI-LINE SYSTEMS Group 5 $10.51 Lake City EAS Differential (I) (I) (D) (I) 2.54 Total Monthly Rate b. (D) $13.05 (I) Effective May 1, 1995, customers in the Branford exchanges will be provided non-optional extended local calling to the Fort White and Lake City exchanges. The following monthly rates apply for the service shown: BUSINESS TERMINATING IN TERMINATING IN KEY SYSTEMS MULTI-LINE SYSTEMS Group 5 Fort White and Lake City EAS Differential Total Monthly Rate $36.16 $25.79 8.79 6.16 $44.95 $31.95 RESIDENCE TERMINATING IN TERMINATING IN KEY SYSTEMS MULTI-LINE SYSTEMS Group 5 Fort White and Lake City EAS Differential Total Monthly Rate $10.51 (D) (I) (I) (D) (I) 2.54 $13.05 (I) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 10 Twelfth Revised Page 4 Cancels Eleventh Revised Page 4 October 1, 2008 Vice President Little Rock, Arkansas EFFECTIVE: November 1, 2008 KEY AND PUSHBUTTON TELEPHONE SERVICE 10.1 TRUNK LINES (Continued) 10.1.2 Local Exception (Continued) c. Effective August 1, 2000, customers in the Fort White exchange will be provided extended area service to the Gainesville exchange. The following monthly rates apply for the services shown. BUSINESS TERMINATING IN KEY SYSTEMS Group 5 Fort White EAS Additive Total Monthly Rate (D) TERMINATING IN MULTI-LINE SYSTEMS $36.16 $25.79 9.04 6.36 $45.20 $32.15 RESIDENCE TERMINATING IN KEY SYSTEMS Group 5 Fort White EAS Additive Total Monthly Rate (I) (I) (D) TERMINATING IN MULTI-LINE SYSTEMS $10.51 (I) 2.64 $13.15 (I) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 10 Fourth Revised Page 5 Cancels Third Revised Page 5 ISSUED: March 25, 1994 BY: President, Live Oak, Florida EFFECTIVE: May 1, 1994 KEY AND PUSHBUTTON TELEPHONE SERVICE (D) (D) (M) (M) (M) Material previously shown on this page is now found on Page 3 of this section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 10 Fifth Revised Page 6 Cancels Fourth Revised Page 6 ISSUED: March 25, 1994 BY: President, Live Oak, Florida EFFECTIVE: May 1, 1994 KEY AND PUSHBUTTON TELEPHONE SERVICE (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 11 Third Revised Contents Page 1 Cancels Second Revised Contents Page 1 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 PRIVATE BRANCH EXCHANGE SERVICE CONTENTS Page No. 11.1 11.2 TRUNK LINES 1 11.1.3 2 Local Exception DIRECT-IN-DIALING (DID) TO CUSTOMER PREMISES LOCATED SWITCHING SYSTEMS 3 11.2.1 11.2.2 3 4 General Rates (T) Windstream Florida, Inc. Section 11 Twenty-fourth Revised Page 1 Cancels Twenty-third Revised Page 1 ISSUED: October 1, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: November 1, 2008 PRIVATE BRANCH EXCHANGE SERVICE 11.1 TRUNK LINES EXCHANGE Alachua *Branford Brooker Callahan Citra Crescent City Dowling Park Florahome (659) Florahome (661) Florida Sheriff's Boys Ranch *Fort White Hastings High Springs Hilliard Interlachen Jasper Jennings Lake Butler Live Oak Luraville Mayo McIntosh Melrose Orange Springs Raiford Waldo *Wellborn White Springs TRUNK LINES, EACH $48.20 59.91 48.20 53.37 48.20 46.83 47.50 47.50 47.50 47.50 59.02 48.20 48.20 45.50 47.50 45.50 45.50 48.20 47.50 47.50 47.50 48.20 48.20 48.20 46.83 48.20 59.91 47.50 (D) (I) (I) * See Section 11.1.3 for local exceptions, previously approved. (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 11 Nineteenth Revised Page 2 Cancels Eighteenth Revised Page 2 ISSUED: October 1, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: November 1, 2008 PRIVATE BRANCH EXCHANGE SERVICE 11.1 TRUNK LINES (Continued) 11.1.1 Exchange services (i.e. PBX or B1 lines) that are associated with devices capable and for the intention of interconnecting intrastate interlata interexchange private lines, special access lines or private bypass facilities to the local exchange network will carry a charge as follows in addition to charges shown in 11.1 above: a. Measured Rate $.03/min. in offices with measurement capability b. Message Rate $.12/msg. 11.1.2 The additional charge will not apply when a customer certifies that toll calls are not completed over these private lines. Refer to the Florida Access Tariff, E7.4.2 and the Florida Private Line Tariff, B2.14.(b). Where facilities are not available for measured rate, the message rate will apply at the company's discretion. 11.1.3 Local Exception a. Effective April 30, 1993, customers in the Wellborn exchange will be provided non-optional extended local calling to the Lake City exchange. The following monthly rates apply for the services shown. TRUNK LINES, EACH Group 5 Lake City EAS Differential Total Monthly Rate b. $48.20 (I) 11.71 $59.91 (I) Effective May 1, 1995, customers in the Branford exchange will be provided non-optional extended local calling to the Fort White and Lake City exchanges. The following monthly rates apply for the services shown. TRUNK LINES, EACH Group 5 Fort White and Lake City EAS Differential Total Monthly Rate c. $48.20 (I) 11.71 $59.91 (I) Effective August 1, 2000, customers in the Fort White exchange will be provided extended area service to the Gainesville exchange. The following monthly rates apply for the services shown. TRUNK LINES, EACH Group 5 Fort White EAS Additive Total Monthly Rate $48.20 (I) 10.82 $59.02 (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 11 Fourth Revised Page 2.1 Cancels Third Revised Page 2.1 ISSUED: March 25, 1994 BY: President Live Oak, Florida EFFECTIVE: May 1, 1994 PRIVATE BRANCH EXCHANGE SERVICE (D) (D) (M) (M) Material previously shown on this page is now found on Page 2 of this section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 11 Third Revised Page 2.2 Cancels Second Page 2.2 ISSUED: BY: EFFECTIVE: May 1, 1994 March 25, 1994 President Live Oak, Florida PRIVATE BRANCH EXCHANGE SERVICE (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 11 First Revised Page 3 Cancels Original Page 3 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 PRIVATE BRANCH EXCHANGE SERVICE 11.2 DIRECT-IN-DIALING (DID) TO CUSTOMER-PREMISES LOCATED SWITCHING SYSTEMS 11.2.1 (M) General a. Direct-In-Dialing Service is furnished subject to the availability of facilities and telephone numbers. b. The service includes the central office switching equipment necessary for in-dialing from the exchange and toll network directly to the stations associated with switching equipment located at the customer's premises. c. The service must be provided on all lines in a trunk group arranged for inward service. d. The customer must subscribe to trunks in sufficient number, as determined by the Company, to prevent degradation of service. e. The rates shown below are based on the use of standard Company equipment and serving arrangements. When equipment or service arrangement of a special type is requested and provided, rates and charges are based on the costs incurred to meet the individual requirements of each case. f. The Company shall not be responsible to the customer or authorized user if changes in protection criteria or in any of the facilities, operations, or procedures of the Company render any of the facilities provided by a customer, or authorized user, obsolete or require modification or alteration of such equipment or system, or otherwise affect its use or performance. g. Customer-provided switching systems must provide for the intercepting of assigned numbers. h. The operational characteristics of interface signals between any connecting arrangements which may be required and the customer-provided switching equipment must conform to the rules and regulations the Company considers necessary to maintain proper standards of service. Material on this page was previously found on Page 4 of this Section. (M) (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 11 Sixth Revised Page 4 Cancels Fifth Revised Page 4 ISSUED: March 14, 2003 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: April 1, 2003 PRIVATE BRANCH EXCHANGE SERVICE 11.2 DIRECT-IN-DIALING (DID) TO CUSTOMER-PREMISES LOCATED SWITCHING SYSTEMS (Continued) 11.2.1 11.2.2 General (Continued) i. Directory listings will be provided in accordance with the regulations found in Section 6 of this tariff for PBX trunks. DID numbers furnished herein are not entitled to free directory listings. j. The minimum contract period for the service is three years. Where service is discontinued or reduced within the contract period, the basic termination charge as specified in b (1) following, reduced by 1/36 for each full month of service provided, shall be applied. Rates A. DID TRUNKS The following rate applies per trunk per month for each central office trunk arranged for DID Service in addition to the applicable tariff rate for PBX trunks and DID number charges below: Rate Per DID Trunk Termination $20.00 B. (I) DID STATION NUMBERS Non-Recurring Charge -First 100 DID Station Numbers -Second 100 DID Station Numbers -Each Additional 100 DID Station Numbers over 200 Monthly Rates 3-Year Termination Charge* $450.00 $370.00 $8,000.00 (I) 350.00 180.00 6,000.00 (I) 45.00 50.00 750.00 (I) NOTE: The above rates and charges are in addition to the rates and charges for other services or facilities with which this service is associated. *Reducible by 1/36 for each month in service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Fifth Revised Contents Page 1 Cancels Fourth Revised Contents Page 1 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 CENTREX SERVICE PAGE NO. 12.1 ALLTEL Digital Centrex (ADC) 12.1.1 12.1.2 12.1.3 12.1.4 12.1.5 12.1.6 12.1.7 12.1.8 12.2 12.3 General Basic Feature Package Feature Package I Feature Package II Optional Features Business Set Feature Package Rates and Charges Term Payment Plan 1 1 5 8 21 26 27 27 30 ALLTEL Digital Centrex II (ADC-II) 32 12.2.1 12.2.2 12.2.3 12.2.4 32 35 40 40 General Basic Feature Package Rates and Charges Term Payment Plan Station Message Detail Recording (SMDR) 42 12.3.1 12.3.2 12.3.3 42 42 43 General Regulations Rates and Charges (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Third Revised Page 1 Cancels Second Revised Page 1 ISSUED: MARCH 18, 1998 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: APRIL 17, 1998 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) 12.1.1 GENERAL ALLTEL Digital Centrex (ADC) Service is furnished subject to the availability of facilities, features and central office equipment. a. The service is furnished from digital central office equipment located on Company premises and associated facilities so arranged as to provide the following service features: (1) Direct-Inward-Dialing (DID) and Direct-Outward-Dialing (DOD) of exchange and long distance message network calls to and from stations and attendant positions of an ADC system. (2) Intercommunication calls between stations of the same ADC system. (3) Identified-Outward-Dialing (IOD) by station number of outgoing long distance message calls dialed by a station. Only calls billed to the subscriber by this Company will be provided this identification. (4) Common recorded announcement interception of calls to unassigned station numbers. (5) Station Line Hunting. (6) Tel-Touch Service. b. Network Access Registers (NARS) provide access to local exchange and long distance networks and will be at the rates and charges as specified in Section 3.10.2 of this Tariff. c. The number of simultaneous exchange and toll network calls to and from ADC station lines and attendant positions of a ADC system is limited by the number of Network Access Registers subscribed to by the subscriber. Each Network Access Register may be arranged for two-way, one-way incoming or one-way outgoing operation depending upon the option chosen by the customer at the time the Network Access Register is installed. When a change in the operation is requested by the customer, the appropriate service charges as specified in Section 4 of this Tariff apply per Network Access Register affected. (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Second Revised Page 2 Cancels First Revised Page 2 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Continued) 12.1.1 GENERAL (Continued) d. ADC station lines will consist of the intercom, basic features and optional services. e. An ADC system may be comprised of the following components: Network Access Registers (NARS) (1) ADC Station Lines (1) Features Telephones Attendant Console Support Equipment Attendant Console(s) (2) f. ADC Service is not provided in association with Public Telephone Service. ADC service may be provided in association with PBX or Key System trunks. A surcharge per NARS will apply equal to the difference between the PBX or key trunk rate and the NARS rate. g. Certain auxiliary services may be available on an individual ADC station line and are subject to the capabilities of the serving central office. h. Customer premises equipment associated with this service is provided by the customer or as specified in Section 2 of this Tariff. i. Service charges as specified in Section 4 as well as charges specified in 12.1.7e of this Tariff apply to all ADC station line installations, customer requested moves, changes and rearrangements performed by the Company. Note 1: Every system will include NARS and ADC Station Lines. Note 2: Requires ADC station lines between the serving central office and the attendant console(s) location. (T) GENERAL SUBSCRIBER SERVICES TARIFF WINDSTREAM FLORIDA, INC. Section 12 First Revised Page 3 Cancels Original Page 3 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Continued) 12.1.1 GENERAL (Continued) j. Where ADC stations are in a foreign exchange (FX) or a foreign central office (FCO) area, the wire center mileage will be calculated from the FX or the FCO to the Network Interface location serving those ADC station lines. k. In a different central office serving area of multi-office exchange: (1) The rate for ADC Service in a FX or FCO area is monthly rate for the ADC Service desired, plus a FX or FCO mileage charge as specified in Section 9 of this Tariff. (2) When ADC station lines are connected by facilities which are routed between two or more central offices in the same exchange, the foreign central office mileage charge is calculated separately on an airline basis between the ADC central office from which exchange service normally would be rendered. l. Extension line mileage charges as specified in Section 13 of this Tariff apply as appropriate. m. The lines for direct connections between an ADC system and other systems are provided primarily for communications between stations of the two systems. In such cases, rates and charges for the tie line service will apply. In addition, these tie line connections may be arranged to provide completion of incoming or outgoing local and long distance calls through the ADC system to or from other (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 First Revised Page 4 Cancels Original Page 4 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Continued) 12.1.1 GENERAL (Continued) m. systems (ADC or Non-ADC) provided such connections to the exchange or long distance network are only made at one system at a time. n. Rates and charges for Tel-Touch Service as specified in Section 13 of this Tariff do not apply for the provision of Tel-Touch Service to ADC Service. Regulations as specified in Section 13 of this Tariff apply. o. The applicable end user charges will apply to each ADC station. p. A system may not be provided for intercommunication (stand alone) service only. Access to the exchange network must be provided. q. With the exception of Network Access Registers, suspension of ADC Service is not permitted. r. Directory Listing will be furnished subject to the rates and regulations specified in Section 6 of this Tariff. s. The minimum service periods applicable to ADC Service are as follows: (1) Month to Month - Normal service period as specified in Section 2 of this Tariff. (2) Term Payment Plan - 36 Month and 60 Month. (3) Except where the month to month option is selected, and except in the case of the NARS rate, customers subscribing to ADC Service are guaranteed rate stability for the service period selected. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Second Revised Page 5 Cancels First Revised Page 5 ISSUED: January 18, 2001 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: February 2, 2001 T-97-0302 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Continued) 12.1.1 12.1.2 GENERAL (Continued) t. All ADC features are available only to lines utilizing Tel-Touch signaling. u. All exchange lines in an ADC system must be served by the same central office and have the same billing arrangement. v. At the option of the Company and subject to the availability of facilities and central office equipment, a Remote Line Unit or Subscriber Line Carrier may be provided on a special assembly basis. w. There will be two rates for the Basic Feature Package, one for 1 to 20 lines and one for over 20 lines. x. Primary residential service is required for those locations where ADC lines are requested. BASIC FEATURE PACKAGE The Basic Feature Package will include but not be limited to the following features: a. Attendant Features Attendant features are offered in conjunction with customer-provided attendant consoles. Features are dependent upon type console(s) provided by the customer. Attendant console(s) provided by the customer must be compatible with ADC Service. Attendant console support equipment as specified in 12.1.7.c(3)(a) is required. b. Station Features (1) Automatic Line-Direct Connect Number A station programmed to a dial specific internal station number or "O" for the attendant when a station user goes off-hook. (2) Call Forwarding - Variable When activated by a ADC station line user, automatically routes calls intended for his station line to any other station line selected within the same system or optionally outside the ADC system. The ADC station line selected may also be the attendant. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 First Revised Page 6 Cancels Original Page 6 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Continued) 12.1.2 BASIC FEATURE PACKAGE (Continued) b. Station Features (Continued) (3) Call Forwarding - Busy Line Automatically routes calls to the attendant or preselected ADC station line when the called ADC station line is busy. (4) Call Forwarding - Do Not Answer Automatically routes calls to the attendant or preselected ADC station line when the called ADC station line does not answer within the preset ringing cycle. (5) Call Waiting With this feature, an incoming call encountering a busy station receives audible ringing. The called busy station receives a call waiting tone. The called busy station may then acknowledge the incoming caller on hold, then alternate between callers, or abandon one of the calls. (6) Consultation Hold - All Calls Allows a ADC station user to place a call on hold by depressing the switchhook, at which time dial tone is returned. the station user may then proceed to establish connection with another internal station or outside party, and after speaking with the "consulted" party, the station user may (1) return to the call initially held; (2) depress the switchhook thereby effecting Add-On Conference or (3) hang up and effect transfer of the initial call to the consulted party. (7) Speed Calling Lets the ADC station line user place calls to a list of frequently called telephone numbers by dialing fewer digits than the complete directory number. (8) Three-Way Calling Allows a station user to add a third party to an existing two-party conversation. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 7 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.2 (N) BASIC FEATURE PACKAGE (Cont'd) c. System Features (1) Direct Inward Dialing (DID) The service allows for incoming calls from the exchange network to reach a specific station without attendant assistance. (2) Direct Outward Dialing (DOD) Outward calls may be dialed directly from any unrestricted ADC station line served by the ADC main switching equipment without the help of an attendant. (3) Hunting Hunting is a call completion feature that increases the likelihood of an incoming call being completed within a customer defined group of lines. When the caller accesses the group, ADC attempts to complete the call on a sequence of lines. Three types of hunt groups may be allowed and are as follows: (a) Directory Number Hunting (DNH) Each line in the hunt group has its own unique directory number. The hunt group can be accessed by dialing any number in the hunt group, but the number of lines hunted depends on the hunting option (circular or sequential) assigned to the DNH group. Circular hunts all the lines in the hunt group regardless of the starting point. Sequential hunting starts at the number dialed and ends at the last number of the group. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 8 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.2 (N) BASIC FEATURE PACKAGE (Cont'd) c. System Features (Cont'd) (3) Hunting (Cont'd) (b) Distributed Line Hunting (DLH) Distributed Line Hunting starts after the first idle line found by the previous hunt and continues until the hunting starting point is reached. DLH provides equal distribution of calls. (c) Multi-Line Hunt Group (Basic) When a call is originated to a busy station line in a basic multi-line hunting group, the call hunts once in a prearranged order for an idle station through all remaining station lines in that group. (4) Station-To-Station Calling Calls may be dialed to completion between any two station lines of a digital ADC system. 12.1.3 FEATURE PACKAGE I a. Station Features (1) Call Pickup Allows an ADC station line user to answer calls directed to another ADC station line within the same preset call pick-up group. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 First Revised Page 9 Cancels Original Page 9 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Continued) 12.1.3 FEATURE PACKAGE I (Continued) a. Station Features (Continued) (2) Speed Call - Long List (T) Individual - The long list can be dedicated to an individual line, in which case it can only be updated, deleted from, and used by this line. Group - This list has one line designated as controller. Only the controller can add to, change, or delete numbers from the list. Other lines with access to this list are restricted. (3) Ring Again (T) This feature allows a station user encountering a busy station to be notified when the busy station becomes idle and to be placed automatically in a ring again mode. (4) Station Controlled Conference (Six Ports Max.) (T) This feature allows a ADC station user to establish a conference call consisting of more than three conferees (maximum six) with the assistance of the attendant. The conferees can include lines in the same customer group, lines belonging to another customer group, and stations reached through trunks. (5) Meet-Me Conference This feature provides a six-party conference bridge and directory number for conferees to dial at a specified time to a hold a conference. b. System Features (1) Distinctive Ringing Distinctive Ringing is furnished to indicate the source of calls to idle station lines. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 10 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) b. System Features (Cont'd) (2) Last Number Redial The last number redial feature enables a subscriber to redial the last called number by depressing a single key rather than the entire number. (3) Attendant Service Local, Remote Consoles - The DMS-100 data structure permits maximum quantities of consoles, subgroups, and customer groups as follows: - Maximum of 255 attendant consoles to be served - Maximum of eight attendant subgroups per customer group - Maximum of 4,095 customer groups per switch Centralized, Limited to Host & Remote Line Equipment - This service allows a customer who has a number of locations within a city (all served by the same ADC switch) to centralize attendant service on a part-time basis. (4) Class-Of-Service Restrictions This service provides the capability to allow or deny individual station features. The restrictions can be arranged to control all calls originating or terminating on stations and tie trunks. a. Fully Restricted Service Two types of fully restricted service are applied to stations as described in the following: (1) Attendant restricted stations are denied access to the exchange network, and (2) Fully restricted stations are denied access to the exchange network and to the attendant. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 11 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) b. System Features (Cont'd) (4) Class-of-Service Restrictions (Cont'd) b. Semi-Restricted Service Semi-Restricted stations are allowed access to the exchange network only through the attendant. c. Toll Restricted Service Toll restricted stations are either toll denied or assigned toll diversion to the attendant. d. Unrestricted Service Unrestricted stations are allowed to access the exchange network, the toll network or any service accessible by dialing. (5) Code Restriction Arrangements A Code Restriction Arrangement automatically denies a portion of all ADC station lines of a ADC system direct outward dial access to one or more three-digit codes within the local calling area in which the system is located. Code restriction provides a distinctive tone to indicate that access is not permitted on call attempts. (6) Data Call Protection Data Call Protection prevents calls from being interrupted by call waiting tones, testing or busy verification attempts. Data call protection is not customer changeable and lines assigned this feature may not utilize call transfer or conference capabilities. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 12 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) b. System Features (Cont'd) (7) Dial Pulse Conversion Allows the acceptance of signaling from lines or incoming trunks in either dial pulse (DP) or DTMF and outpulses the digits necessary to complete the call in either DP or DTMF (which ever is required by the equipment being installed). (8) Executive Busy Override (EBO) Allows a station user to gain access to a busy station by flashing the hookswitch during the busy tone then dialing a feature code. An EBO warning tone is transmitted to the called station and then a three-way is established. (9) Dictation Access and Control (DTMF only) Provides station access to customer-provided dictation recording equipment by dialing an access code - Tel-Touch required. (10) Loudspeaker and Radio Paging Access This service allows stations and attendants to access customer provided loudspeaker paging equipment to summon a particular person, using speakers located on the customer's premises. (11) Intergroup Calling Allows customers in different customer groups to call each other using abbreviated dialing, in the same manner that callers in the same customer group may call each other by dialing two through five digits. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 13 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) b. System Features (Cont'd) (12) Uniform Call Distribution (UCD) Uniform Call Distribution provides an even distribution of incoming network and intercom calls among the individual station lines of a hunt group and includes Circular Hunt. (a) (13) Call Queuing is an option that may be added to the UCD arrangement. Queuing permits calls, in excess of ADC station lines in a UCD group, to be held in the central office and distributed in their order of arrival to ADC station lines in the UCD group as the ADC station line becomes available. Uniform Numbering Plan Capability This feature enables a multi-location customer to have a uniform numbering plan among the ADC stations located at the various customer locations (perhaps connected by the tie lines). Each location is assigned a code (sequence of digits) as a unique identifier. The customer group members then call each other by dialing the location code followed by an extension number. No routing digits (typical of a tandem tie trunk network) are required to be dialed by the caller. c. Attendant Console Features (1) Attendant Access to Paging This feature allows an attendant to gain access to customer-provided loudspeaker paging equipment to summon a particular person over speakers located throughout the customer's premises. The feature also provides a preempt capability allowing an attendant to force-release a calling party from a loudspeaker access. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 14 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) c. Attendant Console Features (Cont'd) (2) Attendant Autodial The attendant autodial feature permits an attendant to dial frequently called numbers by depressing the autodial feature key, which is programmed with the number. Depressing this key has the same results as dialing the digits manually. (3) Attendant Call Park Recall Timer This feature provides a separate timer for calls parked by the attendant. The timer defines the maximum time period that a call can spend in the parking lot. If the call is not retrieved or abandoned within the defined time, the call is unparked and the attendant is recalled. (4) Attendant Call Selection This feature enables an attendant to answer incoming calls in the order they are received, regardless of the incoming call type, or by manually selecting a specific incoming call type. (5) Attendant Camp-On This feature allows the attendant to extend an incoming call to a busy station. When the busy station becomes idle, it automatically rings and is connected to the waiting call. (6) Attendant Conference (Max. Six Conferees) With this feature, an attendant can establish a six-port conference call (not including the attendant). (7) Attendant Console Display The console display assists attendants in handling calls efficiently. The display unit is built into the attendant console. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 15 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) c. Attendant Console Features (Cont'd) (8) Attendant Control of Trunk Group Access This feature allows the attendant to control the access of all stations and incoming trunks to various trunk groups by operating corresponding keys. (9) Attendant Locked Loop Operation This feature allows an attendant to hold a call on loop. Attendant locked loop operation consists of two hold types, manual and automatic. Both types are attendant console features. (10) Attendant Release Upon Completion of Dialing The attendant release feature allows an attendant to extend a call to a ADC trunk or a Plain Ordinary Telephone Service (POTS) trunk, then release the call after the dialing is completed and before outpulsing to the trunk is completed. (11) Attendant Speed Calling This feature allows an attendant to dial frequently dialed numbers by depressing a speed call key and dialing one or two digits instead of all digits in the number. The frequently dialed number may be a directory number, authorization code, account code, or access code. (12) Attendant to Recorded Announcement This feature permits the routing of attendant calls, originated or extended, to an announcement. (13) Attendant Transfer With this feature, a call that is transferred by a station to the attendant by either flashing or by flashing and dialing zero is queued on a first in, first out basis. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 16 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) c. Attendant Console Features (Cont'd) (14) Automatic Recall This feature is used for attendant-extended calls to stations served by the DMS-100. (15) Busy Verification - Stations, Trunks This feature allows an attendant to determine whether stations or trunks are busy or idle. (16) Call Hold This feature allows an attendant to hold a call manually on the loop by pressing the hold/release key, or to hold a call automatically on the loop by pressing another loop key. (17) Call Park This feature allows the attendant to park calls against any directory number in the attendant customer group. (18) Code Calling Line Termination This feature allows an attendant to access customer-provided code calling equipment by dialing an access code and a called party code. (19) Console Test This feature allows an attendant or maintenance personnel to test the functional operations of a console. Before conducting the tests, headsets must be unplugged. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 17 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) c. Attendant Console Features (Cont'd) (20) Delayed Operation With this feature, the attendant may place a call for a calling station while the calling station waits on-hook. When the called station answers, the attendant can recall the calling station by depressing the signal source key. On answering, the calling station and the called station are connected. (21) Interposition Calls and Transfers This feature allows an attendant to call and speak to another attendant and to transfer a call to another attendant. (22) Lockout With this feature, an attendant cannot reenter a call on a held loop unless recalled by a station user or by automatic recall. (23) Attendant Operational Measurements - Enhanced This service provides attendant operational measurements for a customer group or subgroup. (24) Multiple Console Operation DMS-100 allows for the assignment of a maximum of 255 consoles. These consoles can be assigned to one large customer group or to several customer groups. DMS-100 allows for the assignment of 4,095 customer groups. (25) Multiple Listed Directory Numbers A customer may have many listed directory numbers. To handle this efficiently, each number has a unique ICI lamp so that the attendant can answer appropriately. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 18 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) c. Attendant Console Features (Cont'd) (26) Position Busy This feature allows the attendant to make the console unavailable to additional queued calls. The attendant can still originate calls and use or program the features available while the console is in the position busy state. However, to do this, one headset or handset must remain plugged into the console. (27) Secrecy This feature allows the attendant to talk to a called party (destination) without the calling party (source) hearing the conversation. When the attendant releases from the call, the source and the destination are connected. (28) Serial Call This feature allows an attendant to extend a call to more than one station. (29) Straightforward Outward Completion This feature allows a station user in a ADC customer group to have the attendant extend a call outside the customer group. The station user may remain off-hook while the attendant extends the call. (30) Supervisory Console (Basic) This feature allows an attendant to call a supervisor for assistance and to extend a call to a supervisor for subsequent call handling. It also allows the supervisor to monitor the progress of an attendant and to give assistance while the attendant is handling a call. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 19 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) c. Attendant Console Features (Cont'd) (31) Switched Loop Operation With the Switched Loop Operation (Virtual Loop Concept), trunks and lines do not have direct termination on the consoles. (32) Trunk Group Busy/Trunk Group Access Control Through Special Keys This feature provides special keys to serve as a common interface for trunk group busy and trunk group access control for all trunk groups allocated to the customer group. (33) Through Dialing This feature allows the attendant to select the trunk facility for a ADC station in the same customer group and send dial tone to the station user. The station user then dials the called number. (34) Timed Recall Set to Zero This feature allows a customer to cancel the automatic recall feature for a specific customer group by inputting a zero (infinite) value for the appropriate attendant recall timers. (35) Trouble Key on ADC Console This feature allows an attendant to indicate a problem in the handling of a particular call. (36) Trunk Group Busy - Indication This feature allows for the displaying of trunk group status on the attendant console. The lamp state associated with a trunk group shows the following: Off-when one or more trunks in the group is idle; On-when all trunks in the group are busy. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 20 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 (N) FEATURE PACKAGE I (Cont'd) c. Attendant Console Features (Cont'd) (37) Two-Way Splitting This feature allows the attendant to talk privately to either the calling party or the called party. The attendant can alternate between the source and destination as required. Either the source or the destination can be excluded; both cannot be excluded simultaneously. (38) Uniform Call Distribution from Queue This feature provides for a uniform distribution of calls from the attendant queue to a group of attendant consoles. As the consoles become idle, incoming calls are distributed on a first in, first out basis. (39) Wild Card Key An attendant may use the Wild Card Key to invoke special features not directly available through a feature key on the console. Any special feature normally available through the use of a feature key may be invoked through the Wild Card Key with the exception of ICI. (40) Night Service - Fixed/Flexible This service provides for the handling of calls when the attendant is absent. It is usually activated after regular hours and on weekends. (41) Night Service - TAFAS This service allows any station in the customer group to answer an incoming call by dialing a code. The code is dialed when the TAFAS alerting device sounds. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 21 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS (N) 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.3 FEATURE PACKAGE I (Cont'd) c. Attendant Console Features (Cont'd) (42) Station Call Park Call Park allows the attendant to park calls against any directory number in the station or customer group. The parked call may be retrieved from any station by dialing the feature access code for retrieval plus the directory number. 12.1.4 FEATURE PACKAGE II a. Business Set Features (1) Business Set Automatic Dial The Automatic Dial (AUD) feature allows a Business Set station user to call a frequently dialed number by depressing the assigned feature key. The user is permitted to change the assigned number stored against the feature key. The feature is assigned to the feature key through the service order system. (2) Business Set Automatic Line Business Set Automatic Line (AUL) is a directory number feature that may be assigned to individual DN appearances on a Business Set station, including the primary DN. When an off-hook is reported from a DN appearance to which AUL has been assigned, a connection is automatically established to a predetermined location. (3) Business Set Executive Busy Override Executive busy override (EBO) allows a Business Set station to gain access to a busy station by depressing the EBO key. EBO is a set feature and, therefore, applies to all DNs on the business set. EBO can be active on one or more DNs on a business set at any instant. Each EBO key depression is always associated with the particular DN that is currently active. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 22 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS (N) 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.4 FEATURE PACKAGE II (Cont'd) a. Business Set Features (Cont'd) (4) Business Set Call-Back Queuing With this feature, a Business Set user encountering an all-trunks-busy condition has the option of being notified when a trunk becomes idle. The user is then automatically connected to the called number. (5) Business Set Call Forwarding Business Set Call Forwarding (CFX) is functionally identical to ADC call forwarding. Business Set call forwarding will be a subset feature, that is, it will not necessarily apply to all DNs on the set. When the set is datafilled for call forwarding, the user can specify at datafill time what DN keys call forwarding will affect. All types of DN keys, including Multiple Appearance Directory number (MADN) DNs and hunt group DNs, will be able to have the call forward feature. MADN DNs will be restricted, in that only the set that has the primary MADN member will be able to have call forwarding. (6) Business Set Call Park The call park feature provides a Business Set user with the capability of parking a call against his/her directory number. The parked call may be retrieved from any station by first requesting call park retrieve and then dialing the directory number of the station against which the call was parked. Once a call has been parked against a DN appearance in the system, the user is free to originate and receive calls on that DN. (7) Business Set Call Pickup Call pickup allows a station to answer call incoming to another station within a predetermined call pickup group. A call pickup group is a group of stations with call pickup features linked together using one of its stations as the primary member. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 23 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS (N) 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.4 FEATURE PACKAGE II (Cont'd) a. Business Set Features (Cont'd) (8) Business Set Call Waiting An incoming call encountering a busy Business Set station receives audible ring, while the called station user receives call waiting notification. The called station user can choose to acknowledge the new caller and place the existing party on hold, to alternate between the callers, or to abandon one of the calls. (9) Business Set Feature Code Access Feature code access provides an alternate method of accessing business set features, other than through the use of feature keys. The situation would arise when a customer whose business set has all of its keys assigned wants one more feature but not the added expense of an add on unit. (10) Business Set Individual Business Line The Private Business Line (PBL) allows the business set subscriber the appearance of a POTS line as one of the Directory Number (DN) keys on the set. The PBL will have a POTS dialing plan. (11) Business Set Intercom The Intercom (ICM) feature allows a customer to directly terminate on a predesignated set by depressing the intercom key on the business set. (12) Business Set Listen On Hold This feature allows a business set user to place a called party on hold and listen through the speaker. The intended use of this feature is to enable the business set user who has been put on hold to listen through the speaker to determine when the call has been reestablished. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 24 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) (N) 12.1.4 FEATURE PACKAGE II (Cont'd) a. Business Set Features (Cont'd) (13) Business Set Multiple Appearance Directory Numbers A Directory Number (DN) that is assigned to more than one business set is called a Multiple Appearance Directory Number (MADN). The business sets that are assigned this DN are known as a MADN group. MADN groups can be comprised of up to 32 stations and configured in either Single Call Arrangement (SCA) or Multiple Call Arrangement (MCA). The Single Call Arrangement allows only one set to be active (either originating or terminating) on the MADN at any given time. With the multiple call arrangement, more than one set in the MADN group can be active on the MADN simultaneously. The number of simultaneous calls is restricted only by the number of members in the MADN group. (14) Business Set On-Hook Dialing On-hook dialing allows the user to originate calls without lifting the handset by pressing a DN key and dialing the desired number. Call progression tones and ringback are heard through the business set speaker and the user may lift the handset at any time. Feature keys such as speed calling, ring again, and automatic dialing may be used with on-hook dialing. The call may be terminated at any time by pressing the release key. On-hook dialing is not optional; it is an intrinsic feature of the business set. (15) Business Set Six-Port Conference A Business Set with a conference key assigned can establish a conference call of up to six parties. Any of the other parties may be external to the switch. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 25 ISSUED: March 15, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-157 Docket No. 890427-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS (N) 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.4 FEATURE PACKAGE II (Cont'd) a. Business Set Features (Cont'd) (16) Business Set Speed Calling Each business set user can access up to three different speed call lists by pressing speed call keys or dialing access codes. Upon accessing a speed call list, the user dials a one-,two-, or three-digit code to have the number stored against that code dialed. The stored number may be up to 24 digits in length. (17) Business Set Three-Way Calling/Call Transfer Three-way calling/Call Transfer allows a caller to include a third party in the call and then optionally transfer the call to the third party. This feature basically works the same as 500/2500 Three-way calling (18) Business Set Display Called Number The display called number feature provides the user of a Business Set equipped with the optional 32-character alphanumeric LCD with visual feedback concerning the called number during the origination, termination, programming, and feature activation operations. (19) Business Set Display Calling Number This feature provides the business set user receiving an incoming call with visual feedback concerning the calling number. (20) Business Set Feature Display This feature provides the user of a business set equipped with a 32-character LCD with visual feedback on user-entered data and incoming call information during the use of other ADC features. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Second Revised Page 26 Cancels First Page 26 ISSUED: January 29, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: March 29, 1996 T-96-047 D.N. 960232-TL CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) a. Business Set Features (Cont’d) (21) Business Set Query Time Key This feature provides the current time and date on a business set display. Time is displayed using the 24-hour clock format, and date is displayed by year, month, and day. 12.1.5 Optional Features a. System Features (1) Automatic Route Selection Automatic Route Selection is available where facilities permit, that allows station users, by dialing a preselected code to automatically select the preferred route subscribed for a customer for network calls. Alternate routing to other facilities, subscribed to by the customer, is also provided. This arrangement is available for use with Foreign Exchange (FX), WATS, CCSA off-net, tie lines and Interexchange Carrier (IC) access lines which are compatible with ARS and toll network facilities. (2) Call Back Queuing With this feature, a station user encountering an all-trunk busy condition has the option of being notified when a trunk becomes idle, then being automatically connected to the called number using the CBQ feature. (3) Music On Hold Allows the Digital Centrex service to provide music and/or announcement to a calling line that has been placed on certain types of hold or has entered a queue for certain Digital Centrex service features1. b. Enhanced Custom Calling Services (ALLST*R) (N) (1) Enhanced Custom Calling Services, as described in S13.11.2 of this tariff, are optional features offered individually and in a feature package in association with ADC, at the rates shown in S12.1.7. 1 This service is only offered in provisioned central offices. This service requires the customer to lease an analog line and to supply an approved audio source. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 12 Tenth Revised Page 27 Cancels Ninth Revised Page 27 ISSUED: August 12, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: September 1, 2011 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (continued) 12.1.6 BUSINESS SET FEATURE PACKAGE (FEATURE PACKAGE II) The Business Set Feature Package may be offered subject to local loop limitations only in exchanges served by a Northern Telecom central office. The package provides for the additional central office equipment and features necessary for the North Telecom Business Set. A Business Set line card is required for each line which is equipped with Feature Package II. 12.1.7 RATES AND CHARGES A. ADC Exchange Access is provided by the appropriate Network Access Register(s) (NARS) as specified in Section 3 of this Tariff. B. ADC Station Lines which include the intercom and basic features, are provided on a per line basis. C. ADC (1) Rates Effective Through June 23, 2001 ADC Station Lines Month to 36 60 Each * Month Month Month Rate Rate Rate (a) 1 -20 lines $5.50 $5.25 $5.00 (b) over 20 lines $7.00 $6.75 $6.50 Effective Through June 30, 2002 (a) 1 -20 lines (b) over 20 lines Month to 36 60 Month Rate $5.57 $7.09 Month Rate $5.32 $6.84 Month Rate $5.07 $6.59 Effective Through June 6, 2003 (a) 1 -20 lines (b) over 20 lines Month to 36 60 Month Rate $5.60 $7.13 Month Rate $5.35 $6.88 Month Rate $5.10 $6.63 Effective through July 6, 2004 Month to (a) 1 -20 lines (b) over 20 lines 36 60 Month Rate $5.62 Month Rate $5.37 Month Rate $5.12 $7.15 $6.90 $6.65 Effective through July 7, 2004 (a) 1 – 20 lines (b) over 20 lines Month to 36 60 Month Rate $5.67 $7.21 Month Rate $5.41 $6.96 Month Rate $5.16 $6.71 Current Rate Month to Month (a) 1 – 20 lines (b) over 20 lines * Rate $6.24 (I) $7.79 (I) To the monthly rate shown, add the appropriate Network Access Register Charge. (C) 36 Month 60 Month Rate $5.47 $7.04 Rate $5.22 $6.79 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Ninth Revised Page 28 Cancels Eighth Revised Page 28 ISSUED: February 12, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2009 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Continued) 12.1.7 RATES AND CHARGES (Continued) c. ADC (Continued) 2) Optional Services Current Rates Month to Month Rate a) Attendant Console Support Equipment, each (Requires ADC Station lines for connections between the central office and customer provided console(s). (b) Enhanced Feature Package, (Feature Package I) per station line (Required for each station line in a ADC System). (c) (d) $2.25 36 Month Rate 60 Month Rate $ 2.00(1) $1.75(1) (I) $2.00(2) $1.75(2) (I) (I) Business Feature Package, (Feature Package II) per station line. (incl. line card) $3.25 $3.00 $2.75 Automatic Route Selection per NARS $3.50 $3.50 $3.50 (1) These rates are effective only for contracts entered into prior to 4/1/02. (2) These rates are effective only for contracts entered into after 4/1/02. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Thirteenth Revised Page 29 Cancels Twelfth Revised Page 29 ISSUED: February 12, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2009 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 WINDSTREAM DIGITAL CENTREX (WDC) (Continued) 12.1.7 RATES AND CHARGES (Continued) c. WDC (Continued) (2) Optional Services (Continued) Current Rates Month to Month Rate 36 Month Rate 60 Month Rate Call Back Queuing per NARS $2.50 $2.50 $2.50 Business Set Line Card, per line equipped with Feature Package II $ 1.50 $ 1.50 $ 1.50 (g) Music On Hold $25.00 $25.00 $25.00 (h) Enhanced Custom Calling Services (CLASS Service) (e) (f) (1) (2) (3) Caller ID, per line Class Feature Package *, per line Call Tracing, per line $6.99 $8.00 $6.99 d. Service charges as specified in Section 4 of this Tariff apply to WDC installations, customer requested moves, changes and rearrangements performed by the Company. e. A Secondary Service Order charge per request, and a Central Office Work charge per line apply, as specified in Section 4, when WDC is added to existing exchange service lines, or when features are changed or added on existing exchange lines equipped with WDC. f. A surcharge that is equivalent to the multi-line business Subscriber Line Charge (SLC) will apply to each WDC line. For each WDC line a credit will be applied which, when combined with the preceding surcharge, will provide a monthly net SLC billing equal to the SLC multiplied by the number of network access registers. *Class Feature Package I = Call Return, Repeat Dialing, Preferred Call Forwarding, Selective Call Accept and Call Selector. (C) (I) (C) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 First Revised Page 30 Cancels Original Page 30 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 T-92-458 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) 12.1.8 TERM PAYMENT PLAN (M) (a) The Term Payment Plan includes specific contract periods of 36 or 60 months in duration and is offered to all ADC customers. (b) The monthly rate for ADC service under the term payment plan for the periods of 36 or 60 months is not subject to Company initiated rate increases. This plan does not apply to the NARS rate in Section 3. (c) ADC station line additions under the term payment plan may be made at contracted rates for the duration of the contract period. (d) Upon expiration of the term payment plan, the customer must select a new contract period as offered in the current tariff or revert to current tariff rates for the month to month payment option. (e) Termination Liability (M) (1) If service is terminated in whole or in part, except as otherwise provided herein, prior to the expiration of the agreed to term payment plan, the customer shall be required to pay a termination charge determined by the application of the following formula for ADC lines: Number of Disconnected ADC Stations Lines Below the Level Under Contract X Monthly ADC Station Line And Wire Center Mileage Rates X Number of Months Remaining In The Contract Period In the preceding calculation consideration will be given for the time value of money at a discount rate of ten (10) percent. (M) Material on this page was previously found on Page 29 of this section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 First Revised Page 31 Cancels Original Page 31 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 T-92-458 CENTRAL OFFICE NON-TRANSPORT SERVICE OFFERINGS 12.1 ALLTEL DIGITAL CENTREX (ADC) (Cont'd) (M) 12.1.8 TERM PAYMENT PLAN (Cont'd) (e) Termination Liability (Cont'd) (2) A customer who reduces ADC station lines under contract has the following options for the duration of the contract period. (a) Continue to pay an amount equal to the monthly rate for the number of ADC station lines disconnected that are under contract, or (b) Pay termination charges as covered in (1) preceding on the number of ADC station line(s) disconnected. (M) (M) Material on this page was previously found on Page 30 of this section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 32 ISSUED: May 12, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-266 Docket No. 890816-TL CENTREX SERVICE (N) 12.2 ALLTEL Digital Centrex II (ADC-II) 12.2.1 GENERAL ALLTEL Digital Centrex II (ADC-II) Service is furnished subject to the availability of facilities, features and central office equipment as determined by the Company. a. The service is furnished from digital central office equipment located on Company premises and associated facilities so arranged as to provide the following service features: (1) Direct-Inward-Dialing (DID) and Direct-Outward-Dialing (DOD) of exchange and long distance message network calls to and from stations and attendant positions of an ADC-II system. (2) Intercommunication calls between stations of the same ADC-II system. (3) Identified-Outward-Dialing (IOD) by station number of outgoing long distance message calls dialed by a station. Only calls billed to the subscriber by this Company will be provided this identification. (4) Common recorded announcement interception of calls to unassigned station numbers. (5) Station Line Hunting. (6) Tel-Touch Service. b. Network Access Registers (NARS) provide access to local exchange and long distance networks and will be at the rates and charges as specified in Section 3.9.2 of this Tariff. c. The number of simultaneous exchange and toll network calls to and from ADC-II station lines and attendant positions of a ADC-II system is limited by the number of Network Access Registers subscribed to by the subscriber. Each Network Access Register may be arranged for two-way, one-way incoming or one-way outgoing (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 First Revised Page 33 Cancels Original Page 33 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 CENTREX SERVICE 12.2 ALLTEL Digital Centrex II (ADC-II) (Continued) 12.2.1 GENERAL (Continued) c. (Continued) operation depending upon the option chosen by the customer at the time the Network Access Register is installed. When a change in the operation is requested by the customer, the appropriate service charges as specified in Section 4 of this Tariff apply per Network Access Register affected. d. ADC-II station lines will consist of the intercom and basic features. Optional services will be available in DMS-100 central offices only. e. ADC-II Service is not provided in association with Public Telephone Service. ADC-II service may be provided in association with PBX or Key System trunks. A surcharge per NARS will apply equal to the difference between the PBX or key trunk rate and the NARS rate. f. Certain auxiliary services may be available on an individual ADC-II station line and are subject to the capabilities of the serving central office. g. Customer premises equipment associated with this service is provided by the customer or as specified in Section 2 of this Tariff. h. Service charges as specified in Section 4 as well as charges specified in 12.2.3e of this Tariff apply to all ADC-II station line installations, customer requested moves, changes and rearrangements performed by the Company. i. Where ADC-II stations are in a foreign exchange (FX) or a foreign central office (FCO) area, the mileage charge per Section 9 will be calculated from the FX or the FCO to the Network Interface location serving those ADC-II station lines. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 First Revised Page 34 Cancels Original Page 34 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 CENTREX SERVICE 12.2 ALLTEL Digital Centrex II (ADC-II) (Continued) 12.2.1 GENERAL (Continued) j. In a different central office serving area of multi-office exchange: (1) The rate for ADC-II Service in a FX or FCO area is monthly rate for the ADC-II Service desired, plus a FX or FCO mileage charge as specified in Section 9 of this Tariff. (2) When ADC-II station lines are connected by facilities which are routed between two or more central offices in the same exchange, the foreign central office mileage charge is calculated separately on an airline basis between the ADC-II central office from which exchange service normally would be rendered. k. Extension line mileage charges as specified in Section 13 of this Tariff apply as appropriate. l. The lines for direct connections between an ADC-II system and other systems are provided primarily for communications between stations of the two systems. In such cases, rates and charges for the tie line service will apply. In addition, these tie line connections may be arranged to provide completion of incoming or outgoing local and long distance calls through the ADC-II system to or from other systems (ADC-II or Non-ADC-II) provided such connections to the exchange or long distance network are only made at one system at a time. m. Rates and charges for Tel-Touch Service as specified in Section 13 of this Tariff do not apply for the provision of Tel-Touch Service to ADC-II Service. Regulations as specified in Section 13 of this Tariff apply. n. The applicable end user charges will apply to each ADC-II station. o. A system may not be provided for intercommunication (stand alone) service only. Access to the exchange network must be provided. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Third Revised Page 35 Cancels Second Revised Page 35 ISSUED: January 18, 2001 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: February 2, 2001 T-97-0302 CENTREX SERVICE 12.2 ALLTEL Digital Centrex II (ADC-II) (Continued) 12.2.1 12.2.2 GENERAL (Continued) p. With the exception of Network Access Registers, suspension of ADC-II Service is not permitted. q. Directory Listing will be furnished subject to the rates and regulations specified in Section 6 of this Tariff. r. The minimum service periods applicable to ADC-II Service are as follows: (1) Month to Month - Normal service period as specified in Section 2 of this Tariff. (2) Term Payment Plan - 36 Month and 60 Month. (3) Except where the month to month option is selected, and except in the case of the NARS rate, customers subscribing to ADC-II Service are guaranteed rate stability for the service period selected. s. All ADC-II features are available only to lines utilizing Tel-Touch signaling. t. All exchange lines in an ADC-II system must be served by the same central office and have the same billing arrangement. u. Primary residential service is required for those locations where ADC-11 lines are requested. BASIC FEATURE PACKAGE The Basic Feature Package will include but not be limited to the following features: (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 First Revised Page 36 Cancels Original Page 36 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 CENTREX SERVICE 12.2 ALLTEL Digital Centrex II (ADC-II) (Continued) 12.2.2 BASIC FEATURE PACKAGE (Continued) (1) Automatic Line-Direct Connect Number A station programmed to a dial specific internal station number or "O" for the attendant when a station user goes off-hook. (2) Call Forwarding - Variable When activated by a ADC-II station line user, automatically routes calls intended for his station line to any other station line selected within the same system or optionally outside the ADC-II system. The ADC-II station line selected may also be the attendant. (3) Call Forwarding - Busy Line Automatically routes calls to the attendant or preselected ADC-II station line when the called ADC-II station line is busy. (4) Call Forwarding - Do Not Answer Automatically routes calls to the attendant or preselected ADC-II station line when the called ADC-II station line does not answer within the preset ringing cycle. (5) Call Waiting With this feature, an incoming call encountering a busy station receives audible ringing. The called busy station receives a call waiting tone. The called busy station may then acknowledge the incoming caller on hold, then alternate between callers, or abandon one of the calls. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 First Revised Page 37 Cancels Original Page 37 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 CENTREX SERVICE 12.2 ALLTEL Digital Centrex II (ADC-II) (Continued) 12.2.2 BASIC FEATURE PACKAGE (Continued) (6) Consultation Hold - All Calls Allows a ADC-II station user to place a call on hold by depressing the switchhook, at which time dial tone is returned. the station user may then proceed to establish connection with another internal station or outside party, and after speaking with the "consulted" party, the station user may (1) return to the call initially held; (2) depress the switchhook thereby effecting Add-On Conference or (3) hang up and effect transfer of the initial call to the consulted party. (7) Speed Calling Lets the ADC-II station line user place calls to a list of frequently called telephone numbers by dialing fewer digits than the complete directory number. (8) Three-Way Calling Allows a station user to add a third party to an existing two-party conversation. (9) Direct Inward Dialing (DID) The service allows for incoming calls from the exchange network to reach a specific station without attendant assistance. (10) Direct Outward Dialing (DOD) Outward calls may be dialed directly from any unrestricted ADC-II station line served by the ADC-II main switching equipment without the help of an attendant. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 38 ISSUED: May 12, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-266 Docket No. 890816-TL CENTREX SERVICE (N) 12.2 ALLTEL Digital Centrex II (ADC-II) (Cont'd) 12.2.2 BASIC FEATURE PACKAGE (Cont'd) (11) Hunting Hunting is a call completion feature that increases the likelihood of an incoming call being completed within a customer defined group of lines. When the caller accesses the group, ADC-II attempts to complete the call on a sequence of lines. Three types of hunt groups may be allowed and are as follows: (a) Directory Number Hunting (DNH) Each line in the hunt group has its own unique directory number. The hunt group can be accessed by dialing any number in the hunt group, but the number of lines hunted depends on the hunting option (circular or sequential) assigned to the DNH group. Circular hunts all the lines in the hunt group regardless of the starting point. Sequential hunting starts at the number dialed and ends at the last number of the group. (b) Distributed Line Hunting (DLH) Distributed Line Hunting starts after the first idle line found by the previous hunt and continues until the hunting starting point is reached. DLH provides equal distribution of calls. (c) Multi-Line Hunt Group (Basic) When a call is originated to a busy station line in a basic multi-line hunting group, the call hunts once in a prearranged order for an idle station through all remaining station lines in that group. (12) Station-To-Station Calling Calls may be dialed to completion between any two station lines of the same digital ADC-II group. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 39 ISSUED: May 12, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-266 Docket No. 890816-TL CENTREX SERVICE (N) 12.2 ALLTEL Digital Centrex II (ADC-II) (Cont'd) 12.2.2 BASIC FEATURE PACKAGE (Cont'd) (14) Call Pickup Allows an ADC-II station line user to answer calls directed to another ADC-II station line within the same preset call pick-up group. (15) Distinctive Ringing Distinctive Ringing is furnished to indicate the source of calls to idle station lines. (16) Class-Of-Service Restrictions This service provides the capability to allow or deny individual station features. The restrictions can be arranged to control all calls originating or terminating on stations and tie trunks. a. Toll Restricted Service Toll restricted stations are toll denied. b. Unrestricted Service Unrestricted stations are allowed to access the exchange network, the toll network or any service accessible by dialing. (17) Call Transfer The Call Transfer feature allows the subscriber to transfer an established call to another line within or outside the communications group. This is similar to Conferencing, except that the user transfers the held call by hanging up after ringing the third party. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 12 Tenth Revised Page 40 Cancels Ninth Revised Page 40 ISSUED: August 15, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: September 1, 2011 CENTREX SERVICE 12.2 ALLTEL Digital Centrex II (ADC-II) (continued) 12.2.3 RATES AND CHARGES A. ADC-II Exchange Access is provided by the appropriate Network Access Register(s) (NARS) as specified in Section 3 of this Tariff. B. ADC-II Station Lines which include the intercom and basic features, are provided on a per line basis. C. ADC-II (1) Rates Effective Through June 23, 2001 ADC Station Lines Month to 36 60 Each * Month Month Month Rate Rate Rate $5.50 $5.25 $5.00 Effective Through June 20, 2002 Month to 36 60 Month Month Month Rate Rate Rate $5.57 $5.32 $5.07 Effective Through July 3, 2003 Month to 36 60 Month Month Month Rate Rate Rate $5.60 $5.35 $5.10 Effective through July 6, 2004 Month to 36 60 Month Month Month Rate Rate Rate $5.62 $5.37 $5.12 Effective through November 1, 2008 Month to 36 60 Month Month Month Rate Rate Rate $5.67 $5.41 $5.16 Month to Month Rate $6.24 (I) 12.2.4 (C) 60 Month Rate $5.22 D. Service charges as specified in Section 4 of this Tariff apply to ADC-II installations, customer requested moves, changes and rearrangements performed by the Company. E. A Secondary Service Order charge per request, and a Central Office Work charge per line apply, as specified in Section 4, when ADC-II is added to existing exchange service lines, or when features are changed or added on existing exchange lines equipped with ADC-II. TERM PAYMENT PLAN A. * Current Rate 36 Month Rate $5.47 The Term Payment Plan includes specific contract periods of 36 or 60 months in duration and is offered to all ADC-II customers. To the monthly rate shown, add the appropriate Network Access Register charge. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 41 ISSUED: May 12, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 14, 1989 T-89-266 Docket No. 890816-TL CENTREX SERVICE (N) 12.2 ALLTEL Digital Centrex II (ADC-II) (Cont'd) 12.2.4 TERM PAYMENT PLAN (Cont'd) (b) The monthly rate for ADC-II service under the term payment plan for the periods of 36 or 60 months is not subject to Company initiated rate increases. This plan does not apply to the NARS rate in Section 3. (c) ADC-II station line additions under the term payment plan may be made at contracted rates for the duration of the contract period. (d) Upon expiration of the term payment plan, the customer must select a new contract period as offered in the current tariff or revert to current tariff rates for the month to month payment option. (e) Termination Liability (1) If service is terminated in whole or in part, except as otherwise provided herein, prior to the expiration of the agreed to term payment plan, the customer shall be required to pay a termination charge determined by the application of the following formula for ADC-II lines: Number of Disconnected ADC-II Stations Lines Below the Level X Under Contract Monthly ADC-II Station Line Rates X Number of Months Remaining In The Contract Period In the preceding calculation consideration will be given for the time value of money at a discount rate of ten (10) percent. (2) A customer who reduces ADC-II station lines under contract has the following options for the duration of the contract period. (a) Continue to pay an amount equal to the monthly rate for the number of ADC-II station lines disconnected that are under contract, or (b) Pay termination charges as covered in (1) preceding on the number of ADC-II station line(s) disconnected. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Original Page 42 ISSUED: October 25, 1995 BY: President, Live Oak, Florida EFFECTIVE: December 26, 1995 T-95-685 D.N. 951293-TL CENTREX SERVICE 12.3 Station Message Detail Recording (SMDR) 12.3.1 General (N) Station Message Detail Recording (SMDR) is a Centrex optional arrangement which provides a record of calls originated by Centrex lines. The SMDR data is stored in the central office in a buffer device and is downloaded to a customer provided computer during a polling session. This service is available for dial-up polling and can be configured for dedicated/real time access to the data. Message details include the following information: (1) The Centrex line number or incoming tie line group which originated the call. (2) The called telephone number. (3) The date, time and duration of the call. (4) The type of facility used for routing the call, i.e., the Wide Area Telephone Service (WATS), Common Control Switching Arrangement (CCSA), normal exchange trunk (for directly dialed toll calls only), Foreign Exchange (FX), tie line or Other Common Carrier (OCC) access line facility. Where WATS facilities are used for routing the call, the specific WATS band is identified. Where FX, tie line or OCC access line facilities are used for routing the call, the record details are recorded as the same facility type. (5) 12.3.2 Charges for toll calls completed over the normal exchange trunks (directly dialed toll calls only). Regulations (1) SMDR may be offered to Centrex customers where the Company’s Central Office is equipped to provide this optional feature. (2) SMDR is not represented to be a provision of billing detail. (3) A customer provided computer is required to poll the data from the Company’s Central Office. The customer is responsible for ensuring that the computer they use to access the recorded data is compatible with the Company’s Central Office. The recorded data can be accessed one of two ways as follows: (4) (A) Dial-up Polling - The customer periodically polls the data by dialing an access number and loading the recorded data at the Company’s Central Office into their customer provided computer. The data can be accessed at 2400 baud or 9600 baud. (B) Dedicated / Real Time Polling - The customer, through a dedicated private line, that is provisioned and billed separately as stated in Section 20 of this tariff, polls recorded data to their computer at the same time the data is recorded at the Company’s Central Office. The data can be accessed at 2400 baud or 9600 baud. Services charges as prescribed in Section 4 of this Tariff will be charged in addition to the nonrecurring charges listed in Section 12.3.3.(2). (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 12 Fourth Revised Page 43 Cancels Third Revised Page 43 ISSUED: February 14, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2008 CENTREX SERVICE 12.3 Station Message Detail Recording (SMDR) 12.3.3 Rates and Charges (1) Monthly Recurring Charge per Centrex Line: 1 - 50 lines 51 - 100 lines 101 - 150 lines 151 + lines (2) 2.99 2.99 2.99 2.99 Non-Recurring Charge per Centrex Group: 1 - 50 lines 51 - 100 lines 101 - 150 lines 151 + lines $175.00 $275.00 $375.00 $450.00 These charges are in addition to the appropriate service charges prescribed in Section 4 of this Tariff. (I) (I) (I) (I) GENERAL CUSTOMER SERVICES TARIFF Windstream Florida, Inc. Section 13 Fourteenth Revised Page 1 Cancels Thirteenth Revised Page 1 ISSUED: November 7, 2003 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: November 24, 2003 CONTENTS Page No. 13.1 13.2 13.3 EXTENSION LINE MILEAGE 1 13.1.1 13.1.2 1 1 General Rates TOUCH CALLING SERVICE 2 13.2.1 13.2.2 2 3 General Rates and Charges CUSTOM CALLING FEATURES 3 13.3.1 13.3.2 13.3.3 3 4 5 General Provision of Service Rates 13.4 RESERVED FOR FUTURE USE 13.5 RESERVED FOR FUTURE USE 13.6 BILLED NUMBER SCREENING 9 13.6.1 13.6.2 9 9 13.7 13.8 13.9 RING SERVICE 10 13.7.1 13.7.2 13.7.3 10 10 11 13.11 General Regulations Rates TOLL BLOCKING 14 13.8.1 13.8.2 13.8.3 14 15 17 General Toll Blocking Rates and Charges EXTENSION STATIONS 13.9.1 13.10 General Rates 6 General 18 OPERATOR ASSISTED LOCAL CALLS 20 13.10.1 13.10.2 13.10.3 20 20 20 General Regulations Rates and Charges ALLST*R SERVICE 20 13.11.1 13.11.2 13.11.3 13.11.4 21 21 25 26 Applications Definitions Regulations Rates and Charges (T) GENERAL CUSTOMER SERVICES TARIFF Windstream Florida, Inc. Section 13 Fourth Revised Contents Page 2 Cancels Third Revised Contents Page 2 ISSUED: August 15, 2011 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: September 19, 2011 CONTENTS Page No. 13.12 13.13 13.14 13.15 13.16 Voice Mail Integration 30 13.12.1 General 13.12.2 Regulations 13.12.3 Rates and Charges 30 30 31 Remote Call Forwarding Service 32 13.13.1 General 13.13.2 Regulations 13.13.3 Rates and Charges 32 32 33 Custom Calling Local Area Signaling Service - Per Use 34 13.14.1 General 13.14.2 Rates 34 34 Automatic Intercept Service 35 13.15.1 General 13.15.2 Rates 35 35 Paper Bill Charge 35 (N) 13.16.1 General 13.16.2 Rates 35 35 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Fourth Revised Page 1 Cancels Third Revised Page 1 ISSUED: OCTOBER 26, 2001 BY: Vice President, State Government Affairs Little Rock, Arkansas EFFECTIVE: NOVEMBER 9, 2001 MISCELLANEOUS SERVICE ARRANGEMENTS 13.1 EXTENSION LINE MILEAGE 13.1.1 13.1.2 General a. The basic rates for extension and PBX stations are for such stations which are located on the same premise and within the same building as the main station of PBX/PABX equipment. Where extension or PBX stations are provided at other locations and for other circuit extensions of similar character, such as, for jacks, bells, or gongs, extension line mileage charges are applicable as set forth below, in addition to the basic rates. b. Extension line mileage charges are also applicable for extension lines furnished by the Company for the connection of customer provided terminal equipment and communications systems which are located on different premises subject to the provisions of Section 15. c. Mileage charges are computed in airline miles and are measured separately where more than one is required. d. With regard to unusual installations, regulations, rates, and charges as detailed in Section 5 will apply. Rates (M) (M) (M) Moved to Section 100.4 - Obsolete Services GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Sixth Revised Page 2 Cancels Fifth Revised Page 2 ISSUED: March 14, 2003 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: April 1, 2003 MISCELLANEOUS SERVICE ARRANGEMENTS 13.1 EXTENSION LINE MILEAGE (continued) 13.1.2 Rates (continued) b. Between buildings on different premises MONTHLY RATE (1) c. for each 1/10 airline mile or fraction thereof -Residence -Business $1.25 1.25 In different exchanges: Interexchange private line mileage charges apply. See Section 20. 13.2 TOUCH CALLING SERVICE 13.2.1 General a. Touch calling provides for the origination of telephone calls through the use of pushbuttons in lieu of rotary dial. The service is available with certain combined non-key and key types of instrumentalities and certain PABX systems. At a key telephone locations equipped for touch calling, all dial type lines picked up by such telephones shall be arranged for touch calling. b. The service is furnished for use with individual central office lines, dial selective inter-communicating systems and PABX trunks. (I) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Fourth Revised Page 3 Cancels Third Revised Page 3 ISSUED: March 31, 1993 BY: President, George W. Lee Live Oak, Florida EFFECTIVE: April 1, 1993 T-93-163 Docket No. 920193-TL MISCELLANEOUS SERVICE ARRANGEMENTS 13.2 TOUCH CALLING SERVICE (continued) 13.2.1 13.2.2 General (continued) c. Touch calling service requires special central office equipment for lines and trunks and will be provided only from central offices where facilities are available. In addition to special central office equipment for PABX trunks, additional equipment within the PABX itself is required for touch calling service. d. Touch calling service is furnished for use with all classes of access line service. (N) Rates and Charges a. The following charges apply and are in addition to the monthly rates applicable to the service with which they are associated. The regular service connection, move and change charges apply. On party lines, rate is applicable per subscriber. Monthly Rate Touch calling service, per line equipped -Residence -Business -PBX -Key 13.3 $0.00 0.00 0.00 0.00 CUSTOM CALLING FEATURES 13.3.1 General a. Call Forwarding - This provides an arrangement for transferring incoming calls to another telephone number in the local calling area by dialing a code and the number of the service to which calls are to be transferred. (R) (R) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Sixth Revised Page 4 Cancels Fifth Revised Page 4 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: June 30, 1991 T-90-481 MISCELLANEOUS SERVICE ARRANGEMENTS 13.3 CUSTOM CALLING FEATURES (continued) 13.3.1 General (continued) b. Three-Way Calling - This permits an existing call to be held, and, by dialing, a second telephone call can be established and added to the connection. This service contemplates that normal transmission performance quality cannot be guaranteed on all calls. c. Call Waiting - By means of a tone signal a customer who is using this telephone is alerted when another caller is trying to reach that station. Permits putting first call on hold so that second call can be answered. In Central Offices where the capability exists and has been implemented, subscribers to Call Waiting may dial activate a Cancel Call Waiting feature. Before a call is initiated, the subscriber may activate the Cancel Call Waiting feature and Call Waiting is then made inoperative on the first call initiated by the subscriber immediately following activation of the Cancel feature. Call Waiting is restored automatically on termination of such a call. During the time the Cancel Call Waiting feature is activated, incoming callers receive a busy tone. d. e. Speed Calling - This provides for the calling of a 7- or 10- digit telephone number by dialing an abbreviated code. The two arrangements available are an eight-number capacity (8-code) and a thirty-number capacity (30-code). (T) (T) Warm Line - When the telephone is placed in an offhook condition and after a set time interval, the call is automatically routed to a predetermined number. During the time interval, the telephone can be used to make regular dialed calls if desired. (T) This section of the tariff was left out of the word processing tariff, effective on 9/20/88. This tariff was approved in 1988 with a T number of T-88-229. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Third Revised Page 4.1 Cancels Second Revised Page 4.1 ISSUED: April 16, 1998 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 15, 1998 MISCELLANEOUS SERVICE ARRANGEMENTS 13.3 CUSTOM CALLING FEATURES (continued) 13.3.1 General (continued) f. Call Forwarding Busy Line - This feature provides for calls terminating to a subscriber's busy directory number to be forwarded to either a different subscriber's telephone number or a different telephone number for the same subscriber located on a different premises from the Call Forwarding Busy Line provisioned premises. The customer selected forward-to telephone number is preprogrammed at the time service is established and can only be changed via service order. Call Forwarding Busy Line shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment of Rotary Line Service. g. Call Forwarding Don't Answer - This feature provides for calls terminating to a subscriber's idle directory number to be forwarded, after a customer preselected interval, to another telephone number. The customer selected forward-to telephone number and specified interval are preprogrammed at the time service is established and can only be changed via service order. h. Customer Control of Call Forwarding Busy Line - This feature provides a customer the Call Forwarding Busy Line feature and the capability to control from his base station line the activation and deactivation of the service by using dialing codes. (D) (D) i. Customer Control of Call Forwarding Don't Answer - This feature provides a customer the Call Forwarding Don't Answer feature and the capability to control from his base station line the activation and deactivation of the service by using dialing codes. (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Second Revised Page 4.2 Cancels First Revised Page 4.2 ISSUED: September 15, 2003 BY: Vice President - State Government Affairs Little Rock, Arkansas EFFECTIVE: September 30, 2003 MISCELLANEOUS SERVICE ARRANGEMENTS 13.3 CUSTOM CALLING FEATURES (continued) 13.3.1 General (continued) j. Remote Access - Call Forwarding Variable - This feature provides a customer the Call Forwarding Variable feature and the capability to activate and deactivate the service remotely from any line/equipment capable of Touch-Tone signaling rather than only from the base station line. This feature does not require that a courtesy call be completed to the forward-to telephone number. k. Ring Again - This feature allows a customer encountering a busy station within the central office serving area to be notified when the busy station becomes idle and to be placed automatically in a ring-again mode. The customer is free to place or receive calls normally while this feature is activated. l. 13.3.2 Disaster Assistance Plan (N) In the event that a natural disaster occurs in one of the Company’s exchanges and destroys or partially destroys customers’ premises, the Company may, at its sole discretion, elect to implement a Disaster Assistance Plan. Under the Plan, the Company may, for example, waive the installation fee and up to three months’ recurring service charges for Call Forwarding, Call Forwarding Busy Line, Call Forwarding Don’t Answer, Preferred Call Forwarding, Ring +, and/or other features the Company may deem appropriate. This plan will only be available to residential and business customers whose premises are damaged to the point they are considered unsafe, unsuitable, or uninhabitable. Charges will only be waived with respect to existing local exchange service accounts which are not partially or fully suspended at the time of the offer. Charges will not be waived on service established at a new location. (N) Provision of Services a. Custom Calling Services are furnished only from central offices which have been arranged to provide these services. The services are provided subject to the availability of the facilities. b. Custom Calling Services are furnished only in connection with individual line residence and business main service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Twenty-Third Revised Page 5 Cancels Twenty-Second Revised Page 5 ISSUED: February 12, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2009 MISCELLANEOUS SERVICE ARRANGEMENTS 13.3 CUSTOM CALLING FEATURES (continued) 13.3.3 Rates The following rates are in addition to the applicable service charge for Custom Calling Features found in Section 4. a. Individual features - Monthly rate per central office line equipped Call Forwarding Three-Way Calling Call Waiting Speed Calling (8-Code) Speed Calling (30-Code) Warm Line*** Call Forwarding Busy Line Call Forwarding Don't Answer Customer Control Call Forwarding Busy Line Customer Control Call Forwarding Don't Answer Remote Access Call Forwarding Variable Ring Again b. Residence Rate Business Rate $5.99 6.00 6.99 5.99 6.99 3.99 3.49 3.49 $7.99 6.99 7.99 5.99 5.99 5.00 4.99 4.99 3.50 6.99 3.99 6.99 6.99 3.00 10.00 4.50 (I) (I) (I) Packages - Monthly rate per central office line equipped. Residence Rate (1) (2) (3) Business Rate Call Forwarding with Call Waiting * $5.99 * $9.99 (I) Speed Calling (8-Code) with Call Waiting * 5.99 * 7.99 (I) Call Forwarding and Speed Calling (8-Code) with Call Waiting * 5.99 * 9.99 (I) (4) Windstream Easy Call PackageCall Forwarding, Three Way Calling, Call Waiting, Speed Calling (8 code) * 8.00 * 11.99 (5) Call Forwarding, Three Way Calling, Call Waiting, Speed Calling (30-Code) * 9.00 *12.99 *This service is only available to existing customers at present locations. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 13 Twelfth Revised Page 6 Cancels Eleventh Revised Page 6 February 14, 2008 Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2008 MISCELLANEOUS SERVICE ARRANGEMENTS 13.3 CUSTOM CALLING FEATURES (Continued) 13.3.3 Rates (Continued) b. Packages - Monthly rate per central office line equipped. (Continued) (6) Basic Caller ID Package – Business Includes all Anchored Features and two of five Non-Anchored Optional Features. Anchored Features Caller ID Deluxe Call Waiting Enhanced Call Waiting $16.99 Non-Anchored Optional Features Anonymous Call Rejection Call Forwarding 3-Way Calling Call Return Speed Dial 30 Repeat Dial Caller ID on Call Waiting (8) Caller ID Ultimate Package – Business Includes the Following Features: Caller ID Deluxe Call Waiting Enhanced Call Waiting Basic Voice Mail * Repeat Dial Caller ID on Call Waiting Selective Call Acceptance Call Selector Preferred Call Forwarding $12.99 Non-Anchored Optional Features Call Forwarding 3-Way Calling Call Return Speed Dial 8 Repeat Dial (7) Caller ID Premium Package – Business Includes all Anchored Features and four of seven Non-Anchored Optional Features. Anchored Features Caller ID Deluxe Call Waiting Enhanced Call Waiting Monthly Rates $20.99 Call Forwarding 3-Way Calling Call Return Speed Dial 30 Stutter Dial Tone Call Forward Busy Call Forward No Answer Selective Call Rejection Anonymous Call Rejection (9) Voice Mail Link Package – Business and Residential Includes Call Forwarding Busy Line, Call Forwarding Don’t Answer, and Stutter Dial Tone $3.50 (10) Voice Mail Link Package (DID) – Business and Residential Includes Call Forwarding Busy Line and Call Forwarding Don’t Answer $3.00 * Voice Mail is a non-regulated service. (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 13 Fifth Revised Page 7 Cancels Fourth Revised Page 7 March 21, 2008 Vice President/State Regulatory Affairs Little Rock, Arkansas EFFECTIVE: April 5, 2008 MISCELLANEOUS SERVICE ARRANGEMENTS 13.3 CUSTOM CALLING FEATURES (Continued) 13.3.4 Rates (Continued) b. Packages - Monthly rate per central office line equipped. (Continued) (11) * ALLTEL Feature Select Package - Residential Includes all Anchored Features and five of the Non-Anchored Optional Features. Anchored Features Caller ID Deluxe Enhanced Call Waiting (12) 13.4 (N) Non-Anchored Optional Features Caller ID on Call Waiting Call Forwarding Preferred Call Forwarding 3-Way Calling Call Return Speed Dial 30 Repeat Dial Selective Call Rejection Selective Call Acceptance Call Selector Voice Mail Link and Basic Voicemail(1) with up to 4 Sub-mail boxes Essentials Package Caller ID Deluxe Monthly Rate $15.95 $15.95 Call Forwarding Enhanced Call Waiting Call Return Caller ID on Call Waiting Selective Call Rejection Selective Call Acceptance Preferred Call Forwarding Anonymous Call Rejection Repeat Dial 3-Way Calling Speed Calling 30 Call Selector RESERVED FOR FUTURE USE (1) Voicemail and sub-mailboxes are non-regulated services and are offered, where available. * This service is only available to existing customers and existing locations. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 13 Third Revised Page 8 Cancels Second Revised Page 8 February 14, 1997 President, Richard H. Brashear Live Oak, Florida EFFECTIVE: March 17, 1997 T-97-0135 MISCELLANEOUS SERVICE ARRANGEMENTS (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Ninth Revised Page 9 Cancels Eighth Revised Page 9 ISSUED: February 14, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2008 MISCELLANEOUS SERVICE ARRANGEMENTS 13.6 Billed Number Screening 13.6.1 13.6.2 General a. Billed Number Screening is a service which, through operator screening, prevents third number and collect calls from being billed to a telephone line. b. Billed Number Screening is available to all classes of residence and business services which utilize the public switched network for long distance calling. c. Operator screening of collect, third number, and international collect calls cannot be guaranteed; therefore, charges for any such calls will be the responsibility of the customer. Rates a. The following monthly rates are applicable for Billed Number Screening, plus the service order charge, if applicable, as specified in Section 4 of this Tariff. Monthly Rate 1. Option 1 - No collect or third number billing a) 2. Per billing line screened $3.00 Option 4 - Bulk Billed Number Screening a) For accounts that have screening on 11 or more lines $29.99 (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Original Page 10 ISSUED: January 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 4, 1989 T-89-064 Docket No. 890303-TL MISCELLANEOUS SERVICE ARRANGEMENTS 13.7 RING+ 13.7.1 13.7.2 (N) General a. RING+ service will enable a subscriber to have up to four telephone numbers associated with a single line. Customers subscribing to this service will be able to receive calls dialed to two, three or four separate telephone numbers without having additional lines. A distinctive ringing pattern will be provided for each of the additional telephone numbers to facilitate identification of incoming calls. A distinctive Call Waiting tone for each additional telephone number will be provided, where facilities permit, to customer subscribing to Call Waiting service. b. RING+ service is offered in the following format. RING+ I consists of one additional telephone number associated with a single line. RING+ II consists of two additional telephone numbers associated with a single line. RING+ III consists of three additional telephone numbers associated with a single line. Regulations a. This service is available to individual line residence and business customers. b. The service is not compatible with ALLTEL Digital Centrex (ADC) service, PBX trunk service, foreign exchange service, or with access lines terminating in customer premises switching or key equipment. RING+ service may not be compatible with all types of customer provided telephone equipment. c. RING+ service is provided subject to the availability of facilities. Additionally, RING+ II and RING+ III may not be available in all central offices equipped to provide RING+ I service. d. Customers receive one listing for each additional number they take. Other listings will also be provided under the terms and conditions described in Section 6 of this tariff. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Fifth Revised Page 11 Cancels Fourth Revised Page 11 ISSUED: November 17, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: December 4, 2006 MISCELLANEOUS SERVICE ARRANGEMENTS 13.7 RING+ (Continued) 13.7.2 13.7.3 Regulations (Continued) e. All telephone numbers associated with a line equipped with RING+ service must originate from the same central office switching machine. f. When establishing RING+ service, Call Forwarding service subscribers must choose one of the following options. When Call Forwarding service is activated: 1. All telephone numbers associated with one line will be forwarded to a single number when Call Forwarding service is activated. 2. The main telephone number only will be forwarded when Call Forwarding is activated. The additional RING+ service numbers will continue to ring and may be answered at the subscriber's premises. g. A service charge for RING+ applies as found in Section 4. h. This tariff sets forth the minimum, maximum and current rates for RING+ Service as described in 13.7.3. The minimum and maximum levels provide the range within which rates for this service may be established, upon Commission approval and notice to existing subscribers. Rates Monthly Rate (C) a. Residence 1. RING+ (a) One additional telephone number with distinctive ringing, per line $5.00 (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Fourth Revised Page 12 Cancels Third Revised Page 12 ISSUED: February 12, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2009 MISCELLANEOUS SERVICE ARRANGEMENTS 13.7 RING+ (Continued) 13.7.3 Rates (Continued) a. Residence (Continued) 2. RING+ II Monthly Rate (a) First additional telephone number with distinctive ringing, per line (b) Second additional telephone number with distinctive ringing per line1 3. b. RING+ III (a) First additional telephone number with distinctive ringing, per line (b) Second additional telephone number with distinctive ringing per line1 (c) Third additional telephone number with distinctive ringing per line1 $7.00 8.25 Business 1. 2. RING+ I (a) One additional telephone number with distinctive ringing, per line 9.99 RING+ II (a) First additional telephone number with distinctive ringing, per line 10.99 Note 1: Must be ordered with first additional telephone number (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Second Revised Page 13 Cancels First Revised Page 13 ISSUED: November 17, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: December 4, 2006 MISCELLANEOUS SERVICE ARRANGEMENTS 13.7 RING+ (Continued) 13.7.3 Rates (Continued) Monthly Rate (C) b. Business (Continued) 2. 3. RING+ II (Continued) (b) Second additional telephone number with distinctive ringing per line1 RING+ III (a) First additional telephone number with distinctive ringing, per line (b) Second additional telephone number with distinctive ringing per line1 (c) Third additional telephone number with distinctive ringing per line1 - $11.99 - - Note 1: Must be ordered with first additional telephone number (C) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Third Revised Page 14 Cancels Second Revised Page 14 ISSUED: April 18, 2002 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: May 3, 2002 MISCELLANEOUS SERVICE ARRANGEMENTS 13.8 TOLL BLOCKING 13.8.1 (T) General a. Toll Blocking will provide a choice of code restriction options for selected outgoing calls. Each option will permit local calls except 976 calls which are restricted in Options #1 and #2 and #3. Also permitted in each option are non-chargeable calls to Company numbers such as repair service, emergency numbers (911) and 1+8XX calling. (T) b. Toll Blocking, except as otherwise noted in this paragraph, will be available to basic exchange customers with Individual Line Residence Service, Business Service, Key System Trunks or PBX Trunks in either Flat Rate, Message Rate or Measured Rate environment, where available. Option 2(A) is not available to hotel/motel, hospitals, pay telephone service providers or any others who provide service to the transient public. (T) c. Subscribers dialing restricted codes in the Toll Blocking Dialing Plan will be sent to an appropriate recorded announcement. (T) d. Toll Blocking is furnished only from central offices which have been arranged to provide these services. The services are provided subject to the availability of facilities. (T) e. In addition, it shall be the responsibility of the subscriber to notify all authorized users of this service that it is impossible to reach the operator using the restricted telephone. (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Second Revised Page 15 Cancels First Revised Page 15 ISSUED: April 18, 2002 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: May 3, 2002 MISCELLANEOUS SERVICE ARRANGEMENTS 13.8 TOLL BLOCKING (continued) 13.8.1 General (continued) e. g. 13.8.2 (T) The Company shall not be liable to any person for damages of any nature or kind arising out of, resulting from, or in connection with the provision of Toll Blocking offered herein, including, without limitation the inability of the station user to access the operator for any purpose and any of the other restricted codes specified in the dialing plan options listed hereunder. In exchanges where the local message rate (.25) plan is in effect, subscribers who also subscribe to Toll Blocking Option #2 may, at the customer’s option, restrict calls to the message rate local calling area. (T) (T) Toll Blocking Options1 (T) a. (T) Toll Blocking Dialing Plan 1. Option #1 Blocks 900, NPA + 976, and 1 + NPA 976 Note 1: The codes shown for Toll Blocking options are not to be considered all inclusive. Codes may be changed and new or different codes may be added as deemed appropriate by the Company, 1 + 976 restrictions are applicable only to calls within the subscriber's area code. (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 13 Fifth Revised Page 16 Cancels Fourth Revised Page 16 April 1, 2004 Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: April 15, 2004 MISCELLANEOUS SERVICE ARRANGEMENTS 13.8 TOLL BLOCKING (continued) 13.8.2 Toll Blocking Options1 (continued) a. Toll Blocking Dialing Plan (continued) 2. Option #22 Blocks all billable calls. Local and nonchargeable calls, such as repair service and public emergency numbers (911) will be permitted. 3. Option 2(A)3 Blocks all billable calls. Local, local message rate (.25) and extended calling service areas and nonchargeable calls, such as repair serviceand public emergency numbers (911) will be permitted. (D) (D) Note 1: The codes shown for Toll Blocking options are not to be considered all inclusive. Codes may be changed and new or different codes may be added as deemed appropriate by the Company. 1 + 976 restrictions are applicable only to calls within the subscriber's area code. Note 2: This option includes blocking of all 10XXX and 101XXX dialed calls to these dialing patterns. Calls to 1 + 8XX numbers are allowed. Customers located in exchanges where the local message rate (.25) plan and extended calling service is provided may choose to have Option #2(A) as specified in Section 13.8.3 which blocks local calls outside the basic local calling area to exchanges specified in Section 3.12 of this Tariff. Note 3: This option includes blocking of all 10XXX and 101XXX dialed calls to these dialing patterns. Calls to 1+ 8XX numbers and seven or ten-digits-dialed calls to Expanded Local Calling Area Exchanges are not blocked. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Eleventh Revised Page 17 Cancels Tenth Revised Page 17 ISSUED: February 14, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2008 MISCELLANEOUS SERVICE ARRANGEMENTS 13.8 TOLL BLOCKING (continued) 13.8.3 Rates and Charges a. The following rates and charges are for Toll Blocking only and are in addition to the applicable service charges, monthly rates, and nonrecurring charges for exchange access lines and other services or equipment with which they are associated. 1. Option #11 Nonrecurring Monthly Charge Rate (a) (b) (c) (d) 2. Residence Line, each Business Line, each Key System Trunk, each PBX Trunk, each - Option #2 Nonrecurring Charge (a) (b) (c) (d) 3. - Residence Line, each Business Line, each Key System Trunk, each PBX Trunk, each Option #2(A) $10.00 10.00 10.00 10.00 $4.99 6.99 6.99 6.99 (I) (I) (I) (I) 2 Nonrecurring Charge (a) (b) (c) (d) Monthly Rate Residence Line, each Business Line, each Key System Trunk, each PBX Trunk, each $10.00 10.00 10.00 10.00 Monthly Rate $4.99 6.99 6.99 6.99 Note 1: There will be no charge to block Option 1, however, if the Toll Blocking subscriber would like to remove the block later then the normal service connection charges for residential customers and business customers will apply. Note 2: There will be no service connection charges to activate Option 2(A) for ninety (90) days following the effective date of this tariff for those subscribers currently subscribing to Option 2 and for ninety (90) days subsequent to the effective date of any similar type local message rate calling plan (e.g. $.25 plan). However, if the subscriber would like to remove the block later, then the normal service order charges will apply. (I) (I) (I) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 First Revised Page 18 Cancels Original Page 18 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 MISCELLANEOUS SERVICE ARRANGEMENTS 13.9 EXTENSION STATIONS 13.9.1 General a. Extension service provides the capability of originating or receiving calls from locations equipped with instruments in addition to the location of the main station. b. Extension stations will be provided in connection with all classes of main station service. c. Extension stations must be located on the same premise of the subscriber as the main station is located, and are restricted to the use of the subscriber, his representatives and associates, or to members of the subscriber's immediate family or domestic establishment, except that in the case of an individual line subscriber's service, extensions may be located on other premises under the following conditions, provided facilities are available and technical equipment limitations in each specific case permit, and provided that extensions from residence service are not located on business premises. (D) (D) (1) Where two or more premises of the same subscriber are used in the conduct of one establishment or business, or (2) Where the extension is located on other than the subscriber's premise for the purpose of answering calls at such time as the subscriber is not available at the main station, provided that separate exchange service is also provided on these other premises. Such extensions are furnished without a dial, or when terminated in a pushbutton telephone instrument, the extension line will be restricted from outgoing call use. (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Original Page 19 ISSUED: BY: President Live Oak, Florida EFFECTIVE: June 30, 1991 T-90-481 MISCELLANEOUS SERVICE ARRANGEMENTS 13.9 EXTENSION STATIONS (Cont'd) 13.9.1 (T) General (Cont'd) d. The provision of circuits required to connect main and extension stations is subject to additional regulations and charges as shown in Section 13.1. e. The number of extension stations which may be permitted with any main station is limited to such number as in the judgment of the company will not interfere with the efficient operation of the service. This section was left out of the word processing tariff, effective on 9/20/88. This tariff was approved on October 1, 1986 with a T-number of T-86-410. (T) (T) (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 First Revised Page 20 Original Page 20 ISSUED: February 7, 2003 BY: Vice President - State Government Affairs Little Rock, Arkansas EFFECTIVE: February 22, 2003 MISCELLANEOUS SERVICE ARRANGEMENTS 13.10 OPERATOR ASSISTED LOCAL CALLS 13.10.1 General a. All types of local exchange service have local calling areas as specified in 3.4 of this Tariff which are the area that can be called on a flat rate basis (no charge for individual calls) on a local coin call rate basis on a Message rate basis (calls charged for as Message units) or on a measured service basis (charges based on a combination of one or more rating elements where Measured Service local exception tariffs are in effect). 13.10.2 Regulations a. Local dial call: The call must be dialed and completed without the assistance of a Company operator and must be billed to the originating telephone when a charge is applicable. 13.10.3 Rates and Charges a. The following service charges for operator assisted local calls apply in addition to the local dial rate applicable: 1. Station-to-Station customer-dialed calling card (credit card) local call Nonrecurring Charge (a) 2. Each 1.00 Person to person operator assisted local call (a) 4. $0.75 Station-to-Station operator assisted sent-paid, collect, third number, and noncustomer-dialed credit card calls (a) 3. Each Each 2.50 Zero Minus Charge (N) Provision of Area Code, Place Name (in what Area Code is a city or exchange), Ring Back (caller wants call back to test whether equipment connected to his line “rings” when outside caller dials his number), Operator Dialing of 800, 877, 866 and 855 numbers on the caller’s behalf; each request (one request per call). (a) Each $0.95 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 13 Original Page 20.1 ISSUED: February 7, 2003 BY: Vice President - State Government Affairs Little Rock, Arkansas EFFECTIVE: February 22, 2003 MISCELLANEOUS SERVICE ARRANGEMENTS 13.10 OPERATOR ASSISTED LOCAL CALLS 13.10.3 Rates and Charges (Continued) b. In addition to the service charge, all local coin calls utilizing operator handling services will (M) be at the $.25 local coin rate. c. The following Operator Assisted Local Calls are exempted from the service charge: 1. Calls to designated Company numbers for official telephone business. 2. Emergency calls to recognizable authorized civil agencies. 3. Those cases where a Company operator provides assistance to: a. Reestablish a call which has been interrupted after the called number has been reached. b. Reach the called telephone number where facility problems prevent customer dial completion. c. Place a non-coin sent-paid call for a calling party who identifies himself as being handicapped and unable to dial the call because of his handicap. (M) Indicates Text Previously Located on Page 20. (M) GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 First Revised Page 21 Cancels Original Page 21 ISSUED: August 5, 1994 BY: President Live Oak, Florida EFFECTIVE: October 4, 1994 T-94-422 MISCELLANEOUS SERVICES 13.11 ALLST*R SERVICE 13.11.1 Applications ALLST*R Service is a group of central office call management features offered in addition to basic telephone service. ALLST*R Service consists of the following features: 13.11.2 Definitions of Feature Offerings a. Call Return This feature enables a customer to place a call to the telephone number associated with the most recent call received, whether or not the call was answered or the number is known. When the customer dials a code, the number of the last caller is announced. The customers presses ONE to request that the network place the call. If the called line is not busy, the call is placed. If the called line is busy, a confirmation announcement is heard, the customer hangs up, and a queuing process begins. For the next 30 minutes, both the calling and the called lines are checked periodically for availability to complete the call. If during this queuing process the called line becomes idle, the customer is notified, via a distinctive ring, that the network is ready to place the call. When the customer picks up the telephone, the call will automatically be placed. b. Repeat Dialing Repeat Dialing, when activated, automatically redials the last number the customer attempted to call. If the called line is not busy, the call will be placed. If the called line is busy, a confirmation announcement is heard, the customer hangs up and a queuing process begins. For the next 30 minutes, both the calling and called lines are checked periodically for availability to complete the call. If during the queuing process the called line becomes idle, the customer is notified, via a distinctive ring, that the network is ready to place the call. When the customer picks up the telephone the call will automatically be placed. c. Call Tracing Call Tracing enables the customer to initiate an automatic trace of the last call received. Upon activation by the customer, the network automatically sends a message to the Company indicating the calling number, the time the call was received, and the time the trace was activated. The customer using this feature would be required to contact the appropriate local law enforcement agency for further action. The customer is not provided the traced number. The results of a trace will be furnished only to legally constituted authorities upon proper request by them. Only calls from within the same ALLST*R Service capable area are traceable using Call Tracing. This feature will not work if the incoming call is from a telephone number in a multi-line hunt group, unless the telephone number is the main telephone number in the hunt group, or is Telephone Number identified. If the customer makes or receives another call after hanging up from the annoying call, prior to activating the trace, Call Tracing will not record the correct number. (N) (N) GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 First Revised Page 22 Cancels Original Page 22 ISSUED: December 10, 2002 BY: Vice President – State Government Affairs Little Rock, Arkansas EFFECTIVE: January 9, 2003 MISCELLANEOUS SERVICES 13.11 ALLST*R SERVICE (cont'd) 13.11.2 Definitions of Feature Offerings (cont'd) d. Call Selector Call Selector provides a distinctive ringing pattern to the subscribing customer for calls received from specific telephone numbers. The customer creates a screening list of telephone numbers through an interactive dialing sequence. When a call is received from one of the predetermined telephone numbers, the customer is alerted with a distinctive ringing pattern (short, long, short). Calls from telephone numbers not included on the screening list will produce a normal ring. (D) If the customer subscribers to Call Waiting in Section 13.3.1 of this Tariff and a call is received from a telephone number on the Call Selector screening list while the line is in use, the Call Waiting tone will also be distinctive. When a telephone number on the Call Selector screening list also appears on the Preferred Call Forwarding list, the Preferred Call Forwarding will take precedence. Likewise, when the same number is shown on the Selective Call Rejection list, the call will be blocked. A customer's line will not produce a distinctive alert if the calling line is not referenced to and originated by the main telephone number or a Telephone Number identified number that represents all the lines in a collection of lines, such as multi-line hunt groups. e. Preferred Call Forwarding Preferred Call Forwarding allows the customer to transfer selected calls to another telephone number. A screening list of telephone numbers is created by the customer and placed in the network memory via an interactive dialing sequence. Subsequently, calls are forwarded to the Call Forwarding telephone number only if the calling number can be obtained and is found to match a number on the screening list. If the customer also subscribes to Selective Call Rejection and same telephone number is entered on both screening lists, the Selective Call Rejection feature must be deactivated to allow the call to forward. (D) GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 First Revised Page 23 Cancels Original Page 23 ISSUED: December 10, 2002 BY: Vice President – State Government Affairs Little Rock, Arkansas EFFECTIVE: January 9 2003 MISCELLANEOUS SERVICES 13.11 ALLST*R SERVICE (cont'd) 13.11.2 Definitions of Feature Offerings (cont'd) f. Selective Call Rejection This feature provides the customer the ability to prevent incoming calls from a list of different telephone numbers. (D) (T) A screening list is created by the customer either by adding the last number associated with the line (incoming or outgoing), or by pre-selecting the telephone numbers to be blocked. When a call is placed to the customer's number from a number on the screening list, the caller receives an announcement indicating that the party he is attempting to call does not wish to receive calls at this time. A screening list is created by the customer either by adding the last number associated with the line (incoming or outgoing), or by pre-selecting the telephone numbers to be blocked. When a call is placed to the customer's number from a number on the screening list, the caller receives an announcement indicating that the party he is attempting to call does not wish to receive calls at this time. If the customer also subscribes to Preferred Call Forwarding and/or Call Selector and the same telephone numbers appear on those screening lists, Selective Call Rejection will take precedence. This feature will not work if the incoming call is from a telephone number in a multi-line hunt group, unless the telephone number is the main telephone number for the hunt group, or is Telephone Number identified. g. Selective Call Accept This feature provides the customer the ability to screen incoming calls against a list of subscriber-specified directory numbers and then accepts any calls only from those specified directory numbers. A screening list is created by the customer either by adding the last number associated with the line (incoming or outgoing), or by pre-selecting the telephone numbers to be accepted. When a call is placed to the customer's number from a number not on the screening list, the caller receives an announcement indicating that the party he is attempting to call does not wish to receive calls at this time. This feature will not work if the incoming call is from a telephone number in a multi-line hunt group, unless the telephone number is the main telephone number for the hunt group, or is Telephone Number identified. (D) GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 Third Revised Page 24 Cancels Second Revised Page 24 ISSUED: December 27, 2002 BY: Vice President – State Government Affairs Little Rock, Arkansas EFFECTIVE: January 11, 2003 MISCELLANEOUS SERVICES 13.11 ALLST*R SERVICE (cont'd) 13.11.2 Definitions of Feature Offerings (cont'd) h. Caller ID This feature enables the customer to view on a display unit the Directory Number (DN) on incoming telephone calls. When Caller ID is activated on a customer's line, the Directory Numbers of incoming calls are displayed on the called CPE during the first long silent interval of the ringing cycle. Any customer subscribing to Caller ID will be responsible for the provision of a display device which will be located on the customer's premises. The installation, repair, and technical capability of that equipment to function in conjunction with the feature specified herein will be the responsibility of the customer. The Company assumes no liability or responsibility with respect to the compatibility of customer’s equipment, its performance, or Its ability to provide the service. (T) (T) If the incoming call is from a caller served by a PBX, only the main number of the PBX is transmitted and available for display. If the incoming call originates from a multi-line hunt group, the telephone number transmitted will always be the main number of the hunt group. Caller ID is not available on operator handled calls. Caller ID should be used for incoming call management purposes only and should not be relied upon for any other purposes such as determining the originating location of a call or determining the definitive identity of a caller. ALLTEL Florida, Inc. shall not be responsible for and makes no representation with respect to the content of the information received or transmitted for any purpose other than call management. i. Calling Number/Name Delivery Blocking - Permanent This feature enables customers to prevent the transmission of their Directory Number and Directory Name on all outgoing calls placed from the customer's line. Calling Number/Name Delivery Blocking - Permanent is in operation on a continuous basis. A service order is required to establish or remove this feature. If the preassigned access code for Calling Number/Name Delivery Blocking - Per Call is dialed on a line that is provisioned with Calling Number/Name Delivery Blocking Permanent, the Directory Number and Name may be delivered. Calling Number/Name Delivery Blocking - Permanent is available to certain customers as described in Section 13.11.3 at no charge. Call Number/Name Delivery Blocking - Permanent is operational on a continuous basis but can be deactivated by the customer on a per call basis by dialing an access code immediately prior to placing a call. (N) (N) GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 Second Revised Page 24.1 Cancels First Revised Page 24.1 ISSUED: December 27, 2002 BY: Vice President – State Government Affairs Little Rock, Arkansas EFFECTIVE: January 11, 2003 MISCELLANEOUS SERVICES 13.11 ALLST*R SERVICE (cont'd) 13.11.2 Definitions of Feature Offerings (cont'd) j. Calling Number/Name Delivery Blocking - Per Call (M) This feature allows a customer to temporarily prevent the transmission of that customer's directory number (DN) and directory name and thus control it's availability to the called party. The transmission of the Directory Number and Name can be temporarily prevented on an as needed basis by dialing a preassigned access code prior to making a call. This action must be repeated each time a call is made to prevent the transmission of the Directory Number and Name. k. (M) Caller ID - Deluxe This feature enables the terminating customer to view on a display unit the Directory Name of the calling party in addition to the Directory Number. When Caller ID - Deluxe is activated on a customer’s line, the Directory Name and Number of incoming calls are displayed on the terminating CPE during the first long silent interval of the ringing cycle. Any customer subscribing to Caller ID - Deluxe will be responsible for the provision of a display device which will be located on the customer’s premises. The installation, repair and technical capability of that equipment to function in conjunction with the feature specified herein will be the responsibility of the customer. The Company assumes no liability or responsibility with respect to the compatibility of customer’s equipment, its performance, or its ability to provide the service. (T) (T) The Calling Name/Number will not be displayed if the caller is served by a PBX. The Calling Name/Number will not be displayed if the called party is off-hook. The Calling Name/Number will be displayed for calls made from another central office only if it is linked by appropriate facilities. If the incoming call originates from a multi-line hunt group, the Directory Name/Number transmitted will always be the main number’s Directory Name/Number. Calls originating from a customer-owned pay telephone will always transmit the name information as “Pay-Phone”. Caller ID Deluxe should be used for incoming call management purposes only and should not be relied upon for any other purposes such as determining the originating location of a call or determining the definitive identity of a caller. ALLTEL Florida, Inc. shall not be responsible for and makes no representation with respect to the content of information received or transmitted for any purpose other than call management. (M) Indicates text previously located on page 24. (N) (N) GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 First Revised Page 24.2 Cancels Original Page 24.2 ISSUED: December 27, 2002 BY: Vice President – State Government Affairs Little Rock, Arkansas EFFECTIVE: January 11, 2003 MISCELLANEOUS SERVICES 13.11 ALLST*R SERVICE (cont'd) 13.11.2 Definitions of Feature Offerings (cont'd) l. Anonymous Call Rejection (M) Anonymous Call Rejection allows customers to automatically reject calls from callers who have blocked delivery of their telephone number to the called party, using either Per Line or Per Call Caller ID blocking. When Anonymous Call Rejection is active, the called party receives no alerting (ringing) for a call that has been rejected. The call is routed to a denial announcement which states that the subscriber is not accepting calls from callers who choose to prevent the display of their telephone number. The announcement will instruct the caller to hang up and place the call again without blocking delivery of the calling number. Calling parties with Per Line Blocking may dial *82 before dialing the number to enable delivery of their number to the called party who has activated Anonymous Call Rejection. Customers subscribing to Anonymous Call Rejection may activate or deactivate this arrangement by dialing a preassigned code. m. Caller ID on Call Waiting This feature enables the customer to view on a display unit the calling party Directory Number or Directory Name and Number on incoming telephone calls when the subscriber’s line is in use. The date and time of the call is also transmitted to the customer. A maximum of 15 characters is allowed for the transmission of the calling party Directory Name. When the Caller ID on Call Waiting customer’s line is in use, the Directory Number or Directory Name and Number of the line that originated the incoming call and the date and time of the call will be displayed on the called CPE following the waiting call alerting tone. The called party has the following options for disposition of the incoming call: • • • Answer the waiting call while placing the original call on hold, Alternate between the waiting call and the original call, and Ignore the call Customers subscribing to Caller ID on Call Waiting must also subscribe to Call Waiting Service, and either Caller ID or Caller ID Deluxe. When subscribing to Caller ID on Call Waiting along with Caller ID, customers will be able to view the calling party Directory Number on incoming calls when the subscriber’s line is in use. When subscribing to Caller ID on Call Waiting along with Caller ID Deluxe, customers will be able to view the calling party Directory Name and Number on incoming calls when the subscriber’s line is in use. Any customer subscribing to Caller ID on Call Waiting will be responsible for the provision of a display device which will be located on the customer’s premises. The installation, repair, and technical capability of that equipment to function in conjunction with the feature specified herein will be the responsibility of the customer. The Company assumes no liability and will be held harmless for any incompatibility of this equipment to perform satisfactorily with the network features described herein. (M) Indicates text previously located on page 24.1 (M) GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 Fifth Revised Page 25 Cancels Fourth Revised Page 25 ISSUED: March 15, 1999 BY: President Live Oak, Florida EFFECTIVE: April 1, 1999 MISCELLANEOUS SERVICES 13.11 ALLST*R SERVICE (cont'd) 13.11.3 Regulations and Limitations of Service The following limitations apply: 1. ALLST*R Service is provided subject to the availability of facilities. Additionally, the features described will only operate on calls originating and terminating within ALLST*R service equipped offices, or similarly equipped offices of interconnecting Local Exchange Companies. Also, feature screening lists can only contain telephone numbers of subscribers served out of ALLST*R Service capable offices. 2. The service is available to all customers who have rotary dial or Tel-Touch service. 3. The service will not work on an originating basis with party-line service, Toll Terminals or some Remote Switching Locations. 4. A Service Charge for ALLST*R service applies as found in Section 4. 5. This Tariff sets forth minimum and maximum rates for ALLST*R service as described in this section. The minimum and maximum levels provide the range within which rates for this service may be established upon Commission approval and notice to existing subscribers. 6. The Company will deliver all numbers and names, subject to technical limitations, including telephone numbers associated with Non-Published Listing Service as described in Section 6.4 of this tariff. 7. Calling Number/Name Delivery Blocking - Permanent is available at no charge to law enforcement and crisis intervention agencies as follows: a. The agency should establish that its business is law enforcement or one which the divulgence of identities over the telephone could cause serious personal or physical harm to its employees or clients, such as a domestic violence intervention agency and; b. The agency should establish that the forwarding of numbers and names through Caller ID and Caller ID - Deluxe would seriously impair or prevent it from performing its business and; c. The agency should establish that no reasonable offering by the Company, other than blocking, will protect its desired anonymity. The head of the agency must submit written certification on official letterhead to local Company management citing the need for blocking when the aforementioned conditions are met. The Company's limits of liability are described in Section 2.5 of this Tariff. 8. Telephone numbers and names transmitted via Caller ID and Caller ID - Deluxe are intended solely for the use of the Caller ID and Caller ID - Deluxe subscriber. Resale of this information is prohibited. 9. Caller ID, Caller ID - Deluxe and Call Tracing are not available on operator handled calls. 10. Anonymous Call Rejection will not work when Call Forwarding, Call Waiting, or Call Selector are active on the line. In a hunt group arrangement, when a customer requires all calls labeled anonymous to be rejected, each line in the hunt group must be equipped with Anonymous Call Rejection. (T) GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 Thirteenth Revised Page 26 Cancels Twelfth Revised Page 26 ISSUED: February 12, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2009 MISCELLANEOUS SERVICES 13.11 CLASS SERVICE (cont'd) 13.11.4 Rates and Charges The following monthly rates apply to Class Services and are in addition to the applicable service charge found in Section 4. a. Residence - Single or First Service Features per line Call Return b. Note: MONTHLY RATE 6.99 Repeat Dialing 5.99 Call Tracing 5.99 Call Selector 5.99 Preferred Call Forward 5.99 Selective Call Rejection 5.99 Selective Call Accept 5.99 Caller ID 8.49 Caller ID - Deluxe 8.99 Anonymous Call Rejection 4.99 Caller ID on Call Waiting 2.49 * Enhanced Caller ID Package (Caller ID Deluxe, Caller ID on Call Waiting, Anonymous Call Rejection) 8.50 A Customer who subscribes to any Custom Calling Feature (CCF) will be charged the additional service feature rate for the first Class feature they subscribe to rather than the single or first service feature rate. This does not apply to Caller ID, Caller ID - Deluxe, Caller Number Delivery Blocking - Permanent, and Anonymous Call Rejection service. A Customer who subscribes to any Custom Calling Feature (CCF) and who also subscribes to Caller ID, Caller ID - Deluxe, or Anonymous Call Rejection will be charged the single or first service feature rate for Caller ID, Caller ID - Deluxe, and Anonymous Call Rejection. * Service available only to existing customers at existing locations. (I) GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 Thirteenth Revised Page 27 Cancels Twelfth Revised Page 27 ISSUED: February 12, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2009 MISCELLANEOUS SERVICES 13.11 ALLST*R SERVICE (cont'd) 13.11.4 Rates and Charges (cont'd) c. Residence-Additional Service Features (Second and Subsequent Features) per line MONTHLY RATE Current * Call Return 5.99 * Repeat Dialing d. 4.99 (I) (I) * Call Tracing 4.99 * Call Selector 4.99 (I) * Preferred Call Forward 4.99 (I) * Selective Call Rejection 4.99 (I) * Selective Call Accept 4.99 (I) * Caller ID 6.00 * Caller ID - Deluxe 7.50 Residence Packages Monthly Rate Note: * 1. CCF PackageCall Forwarding, Call Waiting, Cancel Call Waiting, 3-way Calling and Speed 8 $8.00 (I) * 2. Caller ID BasicCaller ID Deluxe, Call Waiting, Cancel Call Waiting, and Caller ID on Call Waiting $10.99 (I) * 3. Caller ID PremiumCaller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call Waiting, 3-way Calling, Selective Call Acceptance, Call Selector and Call Forwarding $13.95 * 4. Caller ID UltimateCaller ID Deluxe, Call Waiting, Caller ID on Call Waiting, Cancel Call Waiting, 3-way Calling, Selective Call Acceptance, Call Selector, Call Forwarding, Repeat Dial, Call Return, Preferred Call Forward, Selective Call Rejection and Speed 8 $19.95 5. ALLTEL Caller ID PackageCaller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call Waiting and Call Return $12.49 *6. ALLTEL Complete PackageCaller ID Deluxe, Call Waiting, Caller ID on Call Waiting, Cancel Call Waiting, 3-way Calling, Selective Call Acceptance, Call Selector, Call Forwarding, Repeat Dial, Call Return, Preferred Call Forward, Selective Call Rejection, and Speed 30 $14.95 7. Voice Mail Link Package Call Forwarding Busy Line, Call Forwarding Don’t Answer, and Stutter Dial Tone $2.50 8. Voice Mail Link Package (DID) Call Forwarding Busy Line and Call Forwarding Don’t Answer $2.00 A Customer who subscribes to any Custom Calling Feature (CCF) will be charged the additional service feature rate for the first ALLST*R feature they subscribe to rather than the single or first service feature rate. This does not apply to Caller ID, Caller ID - Deluxe, Caller Number/Name Delivery Blocking - Permanent, and Anonymous Call Rejection service. A Customer who subscribes to any Custom Calling Feature (CCF) and who also subscribes to Caller ID. Caller ID - Deluxe, or Anonymous Call Rejection will be charged the single or first service feature rate for Caller ID, Caller ID - Deluxe, and Anonymous Call Rejection. * Service available only to existing customers at existing locations. (I) GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 Tenth Revised Page 28 Cancels Ninth Revised Page 28 ISSUED: February 12, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2009 MISCELLANEOUS SERVICES 13.11 CLASS SERVICE (cont'd) 13.11.4 Rates and Charges (cont'd) e. Business - Single or First Service Features per line Call Return MONTHLY RATE $6.99 Repeat Dialing 6.99 (I) Call Tracing 6.99 (I) Call Selector 6.99 (I) Preferred Call Forward 5.99 Selective Call Rejection 6.99 (I) Selective Call Accept 5.99 (I) Caller ID 11.00 Caller ID - Deluxe 11.00 Anonymous Call Rejection 4.99 (I) Caller ID on Call Waiting 2.99 (I) *Enhanced Caller ID Package (Caller ID Deluxe, Caller ID on Call Waiting, Anonymous Call Rejection) 11.50 * Service available only to existing customers at existing locations. Note: (I) Additional service feature rates for Second and Subsequent features do not apply to Caller ID, Caller ID Deluxe, Calling Number/Name Delivery Blocking - Permanent, and Anonymous Call Rejection services. All customers will be charged the single or first feature rate for Caller ID, Caller ID - Deluxe, and Anonymous Call Rejection. GENERAL SUBSCRIBER SERVICE TARIFF Windstream Florida, Inc. Section 13 Seventh Revised Page 29 Cancels Sixth Revised Page 29 ISSUED: February 12, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2009 MISCELLANEOUS SERVICES 13.11 ALLST*R SERVICE (cont'd) 13.11.4 Rates and Charges (cont'd) f. Business - Additional Service Features (Second and Subsequent Features) per line. MONTHLY RATE Current Call Return Note: $6.99 (I) Repeat Dialing 6.99 (I) Call Tracing 6.99 (I) Call Selector 6.99 (I) Preferred Call Forward 5.99 Selective Call Rejection 6.99 (I) Selective Call Accept 5.99 (I) A Customer who subscribes to any Custom Calling Feature (CCF) will be charged the additional service feature rate for the first ALLST*R feature they subscribe to rather than the single or first service feature rate. This does not apply to Caller ID, Caller ID - Deluxe, and Anonymous Call Rejection service. All customers will be charged the single or first feature rate for Caller ID, Caller ID - Deluxe, and Anonymous Call Rejection. GENERAL CUSTOMER SERVICES TARIFF Windstream Florida, Inc. Section 13 Original Page 30 ISSUED: September 30, 1994 BY: President, Live Oak, Florida EFFECTIVE: November 30, 1994 T-94-528 D.N. 941058-TL MISCELLANEOUS SERVICE ARRANGEMENTS 13.12 Voice Messaging Integration 13.12.1 General a. Voice Messaging Integration (VMI)is a feature that provides an integrated automated interface to voice messaging providers for use by their subscribers (end users). A voice messaging subscriber (end user) may forward calls to the voice mail provider when that person's line is busy or when he or she is not available to answer the call. By subscribing to the appropriate call forwarding feature, call related information is passed to the voice messaging provider (e.g., called-station number, calling station number, type of forwarding situation, etc.) over a data link. This information enables the message system to properly receive and store a message presented to it over the associated voice line, without requiring the calling party to enter additional digits. b. VMI provides the voice messaging provider's end users with the optional capability of receiving a message waiting indication. Message waiting indication can be provided by either stuttered dial tone or by a message waiting light on telephone equipped with a light feature. Upon receipt of a message waiting light indication, the end-user may either retrieve the message or ignore the signal and place a call in the usual manner. Message waiting indication will continue until the message has been retrieved and a signal has been received from the voice messaging equipment. 13.12.2 Regulations a. The telephone numbers transmitted via VMI are intended solely for the use of the voice messaging provider. Resale of this information to any party is prohibited. b The Company will not deliver numbers subject to blocking activation by the calling party where the Company has deployed per line blocking. Such numbers could include telephone numbers associated with non-published and non-listed service as described in Section 6 of this tariff. Information will be delivered within the SS7 serving area unless the delivery is blocked by the calling party through per line blocking in a central office within the SS7 serving area. Should a customer request interswitch delivery of calling information, private line facilities may be required at the rates and charges specified in the Company's private line tariff. c. Access lines, arranged in a Uniform Call Distribution (UCD) group, are used to carry the voice transmission between each central office and the voice messaging provider's equipment. The provider of the voice messaging equipment will determine the quantity of access lines necessary to meet his call completion specifications. The Company accepts no responsibility for uncompleted calls should an insufficient number of access lines be ordered. d. All customer provided equipment must be compatible with the Company's central office, and voice and data lines. e. VMI is furnished subject to the availability of facilities, features ,and central office equipment in locations as determined by the company. GENERAL CUSTOMER SERVICES TARIFF Windstream Florida, Inc. Section 13 Second Revised Page 31 Cancels First Revised Page 31 ISSUED: March 15, 1999 BY: President Live Oak, Florida EFFECTIVE: April 1, 1999 MISCELLANEOUS SERVICE ARRANGEMENTS 13.12 Voice Messaging Integration (cont'd) 13.12.3 Rates and Charges a. b. Rates applicable to voice messaging providers (i.e., owners of voice messaging equipment) are as follows: (1) Access lines, arranged in a UCD group, to connect voice messaging equipment to the Company's central office will be charged at the applicable business rates in addition to Service Connection Charges as indicated in the Company's tariff. (2) Charges for each VMI link includes an I/O port at the Company central office. Appropriate Private Line Charges apply for the associated channel. This service requires customer-provided terminal equipment including but not limited to a modem to interface with the Company's central office. (3) Voice Mail Integration (a) Monthly recurring rate Monthly $ 250.00 Nonrecurring $850.00 Rates applicable to end users are as follows: (1) Call forwarding will be provided at the applicable rate as specified in the Company's tariff. (2) Message waiting indicators will be provided to residence or business access lines at the following rates: Monthly (a) Stutter Dial Tone $0.50 per line (b) Lamp Indicator 1.50 per line (3) Service charge applies as found in Section 4. (N) GENERAL CUSTOMER SERVICES TARIFF Windstream Florida, Inc. Section 13 Original Page 32 ISSUED: AUGUST 23, 1996 BY: President, Live Oak, Florida EFFECTIVE: OCTOBER 22, 1996 MISCELLANEOUS SERVICE ARRANGEMENTS 13.13 REMOTE CALL FORWARDING SERVICE (N) 13.13.1. General Remote Call Forwarding (RCF) is a local exchange service that utilizes a telephone number and central office facilities by which all incoming calls to the RCF telephone number are forwarded automatically to the subscriber's central office line in a different exchange. 13.13.2 Regulations a. Remote Call Forwarding service is offered in Central Offices, where facilities permit. b. RCF paths may be used singly, in groups, or as overflow paths for foreign exchange trunk groups. Only one forwarding number is permitted per group. c. Remote Call Forwarding is not offered where the terminating number is a coin telephone. d. Identification of the originating telephone number is not provided to the Remote Call Forwarding customer. e. Transmission may not be satisfactory on all calls. f. Remote Call Forwarding is not represented as suitable for the transmission of data. g. The central office line on which the remote call terminates can not be equipped with call forwarding or Remote Call Forwarding. h. Remote Call Forwarding is provided on condition that the customer subscribe to sufficient RCF paths and terminating facilities to adequately handle calls to the RCF customer without interfering with or impairing any other services offered by the Telephone Company. i. The minimum charge for the RCF service is the monthly rate for one month plus the Service Connection Charges. j. Charges for the call to the Remote Call Forwarding directory number shall be paid by the calling party. k. Remote Call Forwarding will not be provided when the terminating station is within the same Local Calling Area of the Call Forwarding Central Office. l. The RCF subscribing customer is responsible for any toll charges that are incurred for the portion of the calls between the forwarding number and the terminating number. m. RCF subscribing customers cannot subscribe to any optional flat rate calling plans for the RCF directory (forwarding) number. (N) GENERAL CUSTOMER SERVICES TARIFF Windstream Florida, Inc. Section 13 Original Page 33 ISSUED: AUGUST 23, 1996 BY: President, Live Oak, Florida EFFECTIVE: OCTOBER 22, 1996 MISCELLANEOUS SERVICE ARRANGEMENTS 13.13.2 13.13.3 Regulations (Cont'd) (N) n. Each RCF group is entitled to one alphabetical and one classified listing at no additional charge in the directory which serves the associated RCF central offices. (Overflow paths associated with foreign exchange trunk groups are not listed.) All other listing regulations for business individual lines apply, except that no charge applies for non-published service in connection with RCF. o. Installation, changes, and reprogramming of the Central Office forwarding phone numbers will be performed by the Telephone Company per customer service order request. Rates and Charges Note (1) Monthly Rate a. b. Notes: Remote Call Forwarding, each path Note (2) Service Connection Charges Initial Service Ordering and Central Office Work charge (See Section 4) Rearrangement and Changes 1. Change of telephone number to which calls are forwarded, per occasion 2. Change of directory listing, per occasion Secondary Service Order and Central Office Work charge (See Section 4) Secondary Service Order charge (See Section 4) (1) In addition, the subscriber to Remote Call Forwarding is responsible for dial type (DDD) station-to-station local and toll charges applicable to calls transferred from the forwarding location to the terminating location. The charge applies for each call answered, including person-to-person and collect calls which are refused at the terminating location. (2) The monthly recurring rate is the applicable business individual access line rate for the forwarding exchange (See Section 3). (N) GENERAL CUSTOMER SERVICES TARIFF Windstream Florida, Inc. Section 13 Second Revised Page 34 Cancels First Revised Page 34 ISSUED: November 17, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: December 4, 2006 MISCELLANEOUS SERVICE ARRANGEMENTS 13.14 Custom Calling Local Area Signaling Service - Per Use 13.14.1 General a. The services listed below are offered on a per usage basis to residence and business customers in exchanges with properly equipped central offices and are subject to the limitations listed in this section of the tariff for these services. If customers subscribe to these services on a monthly basis as described and rated in other subsections of this section, unlimited access is provided with no additional charge for each activation. If facilities permit, the features listed below may be utilized on a non-subscription basis with a per use charge for each activation. b. Custom Calling Local Area Signaling Service - Per Use will be offered free of charge for up to thirty days after facilities which allow these services to be offered are added. c. Blocking of Per Use Custom Calling Services is offered to customers at no charge. This blocking option, once activated, does not allow Per Use Custom Calling Services to be activated on a line. d. These services are being offered with a cap on the total charge for any one Per Use Custom Calling Service per line for one billing month. 13.14.2 Rates Per Use Features Call Return Repeat Dialing Three Way Calling Call Forwarding Per Use Rate Maximum Monthly Per Use Charge $1.25 1.25 1.25 1.25 $10.00 10.00 10.00 10.00 (I) (I) (I) (I) GENERAL CUSTOMER SERVICES TARIFF Windstream Florida, Inc. Section 13 First Revised Page 35 Cancels Original Page 35 ISSUED: August 15, 2011 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: September 19, 2011 MISCELLANEOUS SERVICE ARRANGEMENTS 13.15 Automatic Intercept Service 13.15.1. General a. Automatic Intercept Service provides a service to subscribers who have had their phone number disconnected because they have either moved to a new location or requested a change in phone number. Dialing the subscriber’s former number results in a prerecorded message which announces the new number. b. The rates apply to a 90-day increment of service and can be continued for additional ninety day time periods at the customer’s discretion. c. Limited to those exchanges in which facilities are available to provide the service. d. The charges below do not apply to the following: 1. when provided as a result of a number change initiated by action of the Company. 2. when the subscriber’s telephone number has been omitted from the telephone directory or is incorrect. 3. when provided as a result of Company-initiated actions. 13.15.2 Rates a. b. Nonrecurring charge per phone number – Initial 90 days of service: $15.00 Nonrecurring charge per phone number – Additional 90 days of service: $12.50 c. 13.16 Secondary Service Order Charge – Per the rates contained elsewhere in this tariff. Paper Bill Charge (N) 13.16.1 General When a business customer chooses to continue to receive a monthly paper bill from Windstream, that business customer is subject to a monthly Paper Bill Charge. In lieu of this charge, the business customer may elect to receive his monthly bill via Windstream’s electronic billing system. There is no recurring charge for choosing to receive electronic monthly bills or for changing from paper to electronic bills. A business customer may request an exemption from the Paper Bill Charge for good cause shown, to be granted in Windstream’s reasonable discretion. 13.16.2 Rates Monthly Charge Paper Bill Charge - per bill $2.99 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 14 Fifth Revised Contents Page 1 Cancels Fourth Revised Contents Page 1 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: June 30, 1991 AUXILIARY EQUIPMENT CONTENTS Page No. 14.1 (T) EQUIPMENT FOR THE HEARING IMPAIRED 1 14.1.1 General 1 14.1.2 Volume Control Telephone 3 14.1.3 Visual Ring Signalers 3 14.1.4 TDD (Telecommunications Device for the Deaf) 4 14.1.5 Audible Ring Signalers 4 This section of the tariff was left out of the word processing tariff, effective on 9/20/88. This tariff was approved on 8/15/88 with a T-number of T-88-256. (T) (T) (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 14 Fourth Revised Page 1 Cancels Third Revised Page 1 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 T-88-129 AUXILIARY EQUIPMENT 14.1 EQUIPMENT FOR THE HEARING IMPAIRED 14.1.1 General a. Equipment especially designed to meet the needs of hearing impaired customers as described below, will be furnished by the Company at the rates, charges, and payment options presented with each type of equipment. b. Equipment offered in this subsection will be provided under the terms of this tariff to hearing impaired customers only. c. Monthly lease rates will be billed in the normal manner on the customer's bill. Purchase prices may be billed when the item is obtained, or may be handled under a time payment plan of 36 months. The purchase price will simply be divided into equal installments, based on the number of months. d. Initial contract periods for equipment in this subsection are as follows: Plan Monthly Lease Purchase Time Payment Plan Purchase Initial Contract Period 60 Months Payment Period 36 Months GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 14 Second Revised Page 2 Cancels First Revised Page 2 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 T-88-129 AUXILIARY EQUIPMENT 14.1 EQUIPMENT FOR THE HEARING IMPAIRED (continued) 14.1.1 General (continued) e. New Equipment Warranty The sole warranties, if any, applicable to the product are those of the manufacturer thereof, unless an ALLTEL Company is referred to in a written product warranty. Neither the ALLTEL System nor any of its affiliated corporations (except the ALLTEL Company, if any, referred to in a written product warranty) make any warranty or representation whatsoever, express or implied, of or with respect to the product, including implied warranties of merchantability and fitness, all of which are hereby expressly excluded. Neither the ALLTEL System nor any of its affiliated corporations will be liable for special, incidental, or consequential damages. f. Service (1) Maintenance and repair of equipment furnished under Monthly Lease and Tier Pricing plans is provided according to the appropriate sections of this tariff. (2) In repairing purchased equipment, the Company may use reconditioned replacement parts or materials. If the Company chooses to replace the equipment, it may be replaced with reconditioned equipment of an equivalent type. (3) Upon expiration of the warranty, the Company bears no liability for the repair or replacement of the terminal equipment. The customer bears all service responsibility including repair and replacement, in accordance with the provision specified in other sections of this tariff. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 14 Seventh Revised Page 3 Cancels Sixth Revised Page 3 ISSUED: March 14, 2003 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: April 1, 2003 AUXILIARY EQUIPMENT 14.1 EQUIPMENT FOR THE HEARING IMPAIRED (continued) 14.1.1 General (continued) f. (continued) (4) 14.1.2 The Company may provide repair service to out-of-warranty equipment on a time and materials basis, but with the provision that the Company's responsibility to maintain Company-owned equipment takes priority. Volume Control Telephone a. General Volume control for impaired hearing is normally provided by means of a wheel type adjustment located in the handset of certain telephones, or by means of an externally mounted control. b. Rates and Charges Rate 1. 2. 3. 14.1.3 One Time Payment (Sale Option) -single payment of 36 Month Installment (Sale Option) -monthly payment of Month to Month Lease -monthly payment of $59.41 2.02 2.00 Visual Ring Signalers a. General Visual indicators may be connected to the telephone line through a ring signaler to signal an incoming call by a flashing lamp or other means provided by the subscriber. This will allow a hearing impaired person to be made aware of incoming calls. (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 14 Eighth Revised Page 4 Cancels Seventh Revised Page 4 ISSUED: March 14, 2003 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: April 1, 2003 AUXILIARY EQUIPMENT 14.1 EQUIPMENT FOR THE HEARING IMPAIRED (continued) 14.1.3 Visual Ring Signalers (continued) b. Rates and Charges Rate 1. 2. 3. 14.1.4 One Time Payment (Sale Option) -single payment of 36 Month Installment (Sale Option) -monthly payment of Month to Month Lease -monthly payment of $60.65 2.06 1.24 TDD (Telecommunications Device for the Deaf) a. General A TDD contains both a keyboard and an acoustical coupler, which allows transmission of communication entered via the keyboard. The receiving station must also be equipped with a TDD. b. Rates and Charges Rate 1. 2. 3. 14.1.5 One Time Payment (Sale Option) -single payment of 36 Month Installment (Sale Option) -monthly payment of Month to Month Lease -monthly payment of $375.83 13.50 (I) 8.50 (I) Audible Ring Signalers a. General Audible indicators may be connected to the telephone line through a ring signaler to signal an incoming call by an extension bell or other means provided by the subscriber. This will allow a hearing impaired person to be made aware of incoming calls. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 14 Third Revised Page 5 Cancels Second Revised Page 5 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: June 30, 1991 T-90-481 AUXILIARY EQUIPMENT 14.1 EQUIPMENT FOR THE HEARING IMPAIRED (continued) 14.1.5 Audible Ring Signalers (continued) b. Rates and Charges 1. One Time Payment (Sale Option) $60.65 2. 36 Month Installation (Sale Option) Monthly $ 2.06 3. (T) (T) Month to Month Lease Monthly $ 1.24 This section of the tariff was left out of word processing tariff, effective on 9/20/88. This tariff was approved on 8/15/88 with a T-number of T-88-256. (T) (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Third Revised Contents Page 1 Cancels Second Revised Contents Page 1 ISSUED: November, 24, 1993 BY: President, Live Oak, Florida Effective: January 31, 1994 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS CONTENTS Page No. 15.1 15.2 GENERAL PROVISIONS 1 15.1.1 15.1.2 15.1.3 15.1.4 15.1.5 15.1.6 15.1.7 15.1.8 1 1 2 3 6 6 7 9 CONNECTIONS OF REGISTERED EQUIPMENT 15.2.1 15.2.2 15.3 General Responsibility of the Customer Responsibility of the Company Recording of Telephone Conversations Recording of Incoming Messages Only Violations of Regulations Definitions Additional Provisions for Connections of Certain Customer-Provided Terminal Equipment and Communications Systems Customer-Provided Registered Terminal Equipment, Registered Protective Circuitry and Registered Communications Systems Premises Wiring Associated with Registered Communications Systems 12 14 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS 15.3.1 15.3.2 15.3.3 15.3.4 15.3.5 Direct Connections Connections Through Connecting Arrangements Provided by the Company Minimum Protection Criteria for Electrical Connections Attested Equipment Connected Prior to July 1, 1980 Conforming Answering Devices Connected Prior to July 1, 1979 16 20 25 27 29 (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Second Revised Contents Page 2 Cancels First Revised Contents Page 2 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS CONTENTS Page No. 15.4 ACOUSTIC OR INDUCTIVE CONNECTIONS 15.4.1 15.4.2 General Minimum Protection Criteria (M) 30 31 15.5 15.6 ACCESSORIES 33 CONNECTIONS OF CUSTOMER-PROVIDED COMMUNICATIONS SYSTEMS NOT SUBJECT TO PART 68 OF THE FEDERAL COMMUNICATIONS COMMISSION’S RULES AND REGULATIONS 33 15.6.1 General 33 15.7 CONNECTIONS OF CUSTOMER-PROVIDED TERMINAL EQUIPMENT TO SERVICES SPECIFICALLY FROM THE FEDERAL COMMUNICATIONS COMMISSION'S REGISTRATION PROGRAM 34 CONNECTIONS OF SERVICE STATION LINES AND FACILITIES FURNISHED BY THE CUSTOMER WHICH INVOLVE HAZARDOUS OR INACCESSIBLE LOCATIONS 34 15.8.1 15.8.2 34 34 15.8 15.9 (M) Rules Governing Hazardous Locations FCC Ruling Part 68 CONNECTIONS OF OTHER COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS 34 15.9.1 15.9.2 15.9.3 34 35 35 General Provision Responsibility of the Customer Network Control Signaling Material on this page was previously found on Contents Page 1 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Original Contents Page 3 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS CONTENTS Page No. 15.9 CONNECTIONS OF OTHER COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS (continued) 15.9.4 15.9.5 15.9.6 15.9.7 15.9.8 Conditions for Connection of Other Common Carrier-Provided Communications Systems at a Premises of the Customer Conditions for Connections of Other Common Carrier-Provided Communications Systems at the Premises of the Company OCC Service Responsibility of the Company Violation of Regulations 15.10 TROUBLE LOCATION CHARGE (M) Material on this page was previously found on Contents Page 2 of this Section. (M) 34 36 37 40 40 42 43 (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Second Revised Page 1 Cancels First Revised Page 1 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS 15.1.1 15.1.2 General a. Terminal equipment and communications systems provided by the customer may be connected at the customer's premises to telecommunications services furnished by the Company where such connections are made in accordance with the provisions of this Section. Telecommunications services as used herein includes exchange service, Long Distance Message Telecommunications Service (LDMTS) and Wide Area Telecommunications Service (WATS). b. No customer owned terminal equipment or wiring other than registered or grandfathered data and ancillary equipment and related connecting arrangements will be connected behind a company-provided key or PBX system. c. The Company will not be responsible for any loss or damage, nor for any impairment or failure of the service, arising from or in connection with the use of facilities of customers and not caused solely by the negligence of the Company. Responsibility of the Customer a. The customer shall be responsible for the installation, operation and maintenance of any customer-provided terminal equipment or communications system. No combinations of customer-provided terminal equipment or communications systems shall require change in or alteration of the equipment or services of the Company, cause electrical hazards to Company personnel, damage to Company equipment, malfunction to Company billing equipment, or degradation of service to persons other than the user of the subject terminal equipment or communications systems, his calling or called party. Upon GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 2 Cancels Original Page 2 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.2 Responsibility of the Customer (continued) a. (continued) notice from the Company that a customer-provided terminal equipment or communications system is causing such hazard, damage, malfunction or degradation of service, the customer shall make such changes as shall be necessary to remove or prevent such hazard, damage, malfunction or degradation of service. b. 15.1.3 The customer shall be responsible for the payment of a Maintenance of Service Charge for visits by a Company employee to the customer's premises when a service difficulty or trouble report results from the use of customer-provided terminal equipment or communications system. Responsibility of the Company a. (M) (M) Telecommunications services are not represented as adapted to the use of customer-provided terminal equipment or communications systems. Where customer-provided terminal equipment or communications systems are used with telecommunications services, the responsibility of the Company shall be limited to the furnishing of service components suitable for telecommunications services and to the maintenance and operation of service components in a manner proper for such services. Subject to this responsibility the Company shall not be responsible for (i) the through transmission of signals generated by the customer- provided terminal equipment or communications systems or for the quality of, or defects in, such transmission, or (ii) the Material on this page was previously found on Page 1 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Third Revised Page 3 Cancels Second Revised Page 3 ISSUED: November 24, 1993 BY: President, Live Oak, Florida Effective: January 31, 1994 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.3 Responsibility of the Company (continued) a. (continued) reception of signals by customer-provided terminal equipment or communication systems, or (iii) address signaling where such signaling is performed by customer-provided signaling equipment. 15.1.4 b. The Company will, at the customer's request, provide information concerning interface parameters, including the number of ringers which may be connected to a particular telephone line, needed to permit customer-provided terminal equipment to operate in a manner compatible with telecommunications services. c. The Company may make changes in its telecommunications services, equipment operations or procedures, where such action is not inconsistent with Part 68 of the Federal Communications Commission's Rules and Regulations. If such changes can be reasonably expected to render any customer's terminal equipment or communications system incompatible with telecommunications services, or require modification or alteration of such customer-provided terminal equipment or communications systems, or otherwise materially affect its use or performance, the customer will be given adequate notice, as determined by the Company, in writing, to allow the customer an opportunity to maintain uninterrupted service. Recording of Telephone Conversations (T) Telecommunications services furnished by the Company are not represented as adapted to the recording of telephone conversations. However, when customer-provided voice recording (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Third Revised Page 4 Cancels Second Revised Page 4 ISSUED: November 24, 1993 BY: President, Live Oak, Florida EFFECTIVE: January 31, 1994 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.4 Recording of Telephone Conversations (continued) (T) equipment is directly, acoustically or inductively connected with telecommunications services, the customer-provided voice recording equipment shall be so arranged that at the will of the user it can be activated or deactivated. In addition, one of the following conditions must apply. a. All parties to the telephone conversation must give their prior consent to the recording of the conversation, and the prior consent must be obtained in writing or be part of, and obtained at the start of the recording, or b. (D) (D) c. Requirements for the conditions as specified in a. preceding are not required: 1. 2. When used by a Federal Communications Commission licensed broadcast station customer for recording of telephone conversations solely for broadcast over the air. When used by the United States Secret Service of the Department of Treasury for recording of telephone conversations which concern the safety and security of the person of the President of the United States, members of his immediate family, or the White House and its grounds. (T) (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Second Revised Page 5 Cancels First Revised Page 5 ISSUED: November 24, 1993 BY: President, Live Oak, Florida Effective: January 31, 1994 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.4 Recording of Telephone Conversations (continued) c. (T) (continued) 3. When used by a broadcast network or by a cooperative programming effort composed exclusively of Federal Communications Commission broadcast licensees to record telephone conversations solely for broadcast over the air by a licensed broadcast station. 4. When used for recording at United States Department of Defense Command Centers of emergency communications transmitted over the Department of Defense's private line system when connected to telecommunications services. 5. When used for incoming calls made to telephone numbers publicized for emergencies (such as, but not limited to, fire, health care, and police) and outgoing calls made in immediate response. 6. When used by the United States Nuclear Regulatory Commission of the Department of Energy with respect to the telephone systems located at its Operations Center for recording of telephone conversations. 7. When used by an automatic telephone answering service known by the general public to record telephone messages for its subscribers. 8. When used for the recording of calls made for patently unlawful purposes, such as bomb threats, kidnap ransom requests, and obscene telephone calls and outgoing calls made in immediate response. (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Second Revised Page 6 Cancels First Revised Page 6 ISSUED: November 24, 1993 BY: President, Live Oak, Florida Effective: January 31, 1994 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.4 Recording of Two-Way Telephone Conversations (continued) c. (continued) 9. 15.1.5 When used by federal, state or local law enforcement authorities acting under color of law. Recording of Incoming Messages Only Telecommunications services are not represented as adapted to the recording of incoming messages. Customer-provided voice recording equipment may be connected with the telecommunications service in accordance with 15.2 or 15.3 following. 15.1.6 Violation of Regulations When any customer-provided terminal equipment or communications system is used with telecommunications services in violation of any of the provisions in this section, the Company will take such immediate action as necessary for the protection of the telecommunications network and Company employees, and will promptly notify the customer of the violation. The customer shall discontinue such use of the terminal equipment or communications system or correct the violation and shall confirm in writing to the Company within ten days, following the receipt of written notice from the Company, that such use has ceased or that the (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida Section 15 First Revised Page 7 Cancels Original Page 7 EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.6 (M) Violation of Regulations (continued) violation has been corrected. Failure of the customer to discontinue such use or to correct the violation and to give the required written confirmation to the Company within the time stated above shall result in suspension of the customer's service until such time as the customer complies with the provisions of this tariff. 15.1.7 Definitions Grandfathered Communications Systems The term "Grandfathered Communications Systems" as used in this section, denotes customer-provided communications systems (including their equipment, premises wiring, and protective circuitry if any) connected at the customer's premises, in accordance with any telephone company's tariff, and that are considered to be grandfathered under Part 68 of the Federal Communications Commission's Rules and Regulations because, such systems are connected to the telecommunications network prior to January 1, 1980 and are of a type of system which was directly connected (i.e., without telephone company-provided connecting arrangements) to the telecommunications network as of June 1, 1980. Grandfathered Connections of Communications Systems The term "Grandfathered Connections of Communications Systems" as used in this section denotes connections via telephone company-provided connecting arrangements of customer-provided communications systems (including their equipment and premises wiring) at the customer's premises, in accordance with any telephone company's tariff, and that are considered to be grandfathered under Part 68 of the Federal Communications (M) Material on this page was previously found on Pages 4 and 5 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida Section 15 First Revised Page 8 Cancels Original Page 8 EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.7 (M) Definitions (continued) Grandfathered Connections of Communications Systems (continued) Commission's Rules and Regulations because, such connections to the telecommunications network are made via telephone company-provided connecting arrangements prior to January 1, 1980 and such connecting arrangements are of a type of connecting arrangement connected to the telecommunications network as of June 1, 1978. Grandfathered Terminal Equipment The term "Grandfathered Terminal Equipment" as used in this section, denotes a customer-provided terminal equipment (including protective circuitry if any) connected at the customer's premises, in accordance with any telephone company's tariff, and that is considered to be grandfathered under Part 68 of the Federal Communications Commission's Rules and Regulations because, such terminal equipment was connected to the telecommunications network prior to July 1, 1979 and is of a type of terminal equipment which was directly connected (i.e., without telephone company-provided connecting arrangements) to the telecommunications network as of October 17, 1977. Grandfathered Connections of Terminal Equipment The term "Grandfathered Connections of Terminal Equipment" as used in this section, denotes connections via telephone company-provided connecting arrangements of customer-provided terminal equipment connected at the customer's premises, in accordance with any telephone company's tariff, and that are considered to be grandfathered under Part 68 of the Federal Communications Commission's Rules and Regulations because, such (M) Material on this page was previously found on Pages 5 and 6 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Second Revised Page 9 Cancels First Revised Page 9 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.7 (M) Definitions (continued) Grandfathered Connections of Terminal Equipment (continued) connections to the telecommunications network were made via telephone company-provided connecting arrangements prior to July 1, 1979 and such connecting arrangements are the same type of connecting arrangement connected to the telecommunications network as of October 17, 1977. Registered Equipment The term "Registered Equipment" as used in this section, denotes equipment which complies and has been approved within the Registrations provisions of Part 68 of the Federal Communications Commission's Rules and Regulations. 15.1.8 Additional Provisions for Connections of Certain Customer-Provided Terminal Equipment and Communications Systems a. Alarm Detection and Reporting Equipment Customer-provided alarm detection and reporting equipment may be used in connection with telephones associated with individual lines, except that such equipment shall not be used to interconnect any line or channel of the Company with any other line or channel of any other person. b. Data Transmitting and/or Receiving Terminal Equipment Customer-provided data transmitting and/or receiving terminal equipment (including telephotograph equipment) which involves (M) Material on this page was previously found on Pages 6 and 7 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 10 Cancels Original Page 10 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.8 (M) Additional Provisions for Connections of Certain Customer-Provided Terminal Equipment and Communications Systems (continued) b. Data Transmitting and/or Receiving Terminal Equipment (continued) direct electrical connection to the facilities furnished by the Company may be used with such facilities for telecommunications service through a data set provided by the Company. Use of such service is on a two-way basis. When a data set is used, it shall perform the functions of: c. (1) Network control signaling (2) Conditioning the data signals generated by the customer-provided equipment to signals suitable for transmission by means of Company facilities, and (3) Conditioning signals transmitted by means of Company facilities to data signals suitable for reception by customer-provided equipment. Recording, Reproducing and Automatic Answering and Recording Equipment (1) (M) Customer-provided recording, reproducing and automatic answering and recording equipment connected in accordance with 15.2 or 15.3 following may be used with local, PBX, Centrex Service, Long Distance Message Telecommunications Service and Wide Area Telecommunications Service lines except that use for unattended operation is only available where full selective ringing is employed. Material on this page was previously found on Page 7 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 11 Cancels Original Page 11 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.8 Additional Provisions for Connections of Certain Customer-Provided Terminal Equipment and Communications Systems (continued) c. (M) (M) Recording, Reproducing and Automatic Answering and Recording Equipment (2) Customer-provided recording, reproducing and automatic answering and recording equipment shall not be used to interconnect with any line or channel of the Company with any other communications line or channel of the Company or of any other person, except as expressly authorized in Section 2. (3) Customer-provided recording, reproducing and automatic answering and recording equipment may be connected with facilities of the Company only when and for so long as the customer furnishes a sufficient number of such equipments and subscribers to adequate telephone facilities to handle the volume of telephone calls received without interfering with any of the services offered by the Company. In the event that the use of customer-provided equipment causes such interference, the Company shall have the right to discontinue service without prior notification to the customer. Changes in announcement messages will be made at such time as, in the judgment of the Company, will not interfere with the Company's general telephone service. (4) Customer-provided reproducing and automatic answering and recording equipment shall not be used with non-published telephone numbers. Material on this page was previously found on Pages 7 and 8 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 12 Cancels Original Page 12 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.1 GENERAL PROVISIONS (continued) 15.1.8 Additional Provisions for Connections of Certain Customer-Provided Terminal Equipment and Communications Systems (continued) d. 15.2 (M) Customer-provided facilities and associated terminal equipment and communications systems may not be connected to the telecommunications network in such a way that they cross exchange or other jurisdictional boundaries. CONNECTIONS OF REGISTERED EQUIPMENT 15.2.1 Customer-Provided Registered Terminal Equipment, Registered Protective Circuitry and Registered Communications Systems Customer-provided registered terminal equipment, registered protective circuitry, and registered communications systems may be directly connected at the customer's premises to the telecommunications network, subject to Part 68 of the Federal Communications Commission's Rules and Regulations, as provided in 15.1 preceding and the following: (M) a. All combinations of registered equipment and associated non-registered terminal equipment (including but not limited to wiring) shall be installed, operated and maintained so that the requirement of Part 68 of the Federal Communications Commission's Rules and Regulations are continually satisfied. The Company may discontinue service or impose other remedies as provided for in Part 68 of the Federal Communications Commission's Rules and Regulations for failure to comply with these provisions. b. The customer shall notify the Company of each line to which registered equipment is to be connected in advance of such Material on this page was previously found on Pages 8 and 9 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 13 Cancels Original Page 13 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.2 CONNECTIONS OF REGISTERED EQUIPMENT (continued) 15.2.1 (M) Customer-Provided Registered Terminal Equipment, Registered Protective Circuitry and Registered Communications Systems (continued) b. (continued) connection and shall notify the Company when such registered equipment is permanently disconnected. The customer shall provide the Company the Registration Number and Ringer Equivalence Number for the registered equipment. c. (M) The customer shall not connect registered equipment to a company line if: (1) The Ringer Equivalence of such equipment in combination with the total Ringer Equivalence of other equipment connected to the same line exceeds the allowable maximum as determined by the Company, or (2) The ringer is not of a type designated by the Company as suitable for that particular line. d. Except as otherwise provided in e. following, all connections of registered equipment to services furnished by the Company shall be made through Company-provided standard jacks; or, in the case of registered communications systems, through standard jacks wired in other than a standard number, when non-standard wiring is agreed to by the Company. e. Registered equipment which is in hazardous or inaccessible locations may, in lieu of d. preceding, be connected in accordance with 15.14 following: Material on this page was previously found on Page 9 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 14 Cancels Original Page 14 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.2 CONNECTIONS OF REGISTERED EQUIPMENT (continued) 15.2.1 Customer-Provided Registered Terminal Equipment, Registered Protective Circuitry and Registered Communications Systems (continued) f. 15.2.2 Registered and/or grandfathered COTE may be connected to party line service. All other provisions of this tariff must be maintained. If the Company must make modifications to COTE, appropriate charges will apply. Premises Wiring Associated with Registered Communications Systems a. Premises Wiring is wiring which connects separately housed equipment entities or system components to one another, or wiring which connects an equipment entity or system component with the telephone network interface, located at the customer's premises and not within an equipment housing. (1) (M) (M) Fully-protected Premises Wiring is premises wiring which is: (a) No greater than 25 feet in length (measured linearly from the point where it leaves equipment or connector housings) and registered as a component of and supplied to the user with the registered terminal equipment or protective circuitry with which it is to be used. (b) A cord which complies with (a) preceding and which is extended once by a registered extension cord. Extension cords may not be used as a substitute for wiring which for safety reasons should be affixed to or embedded in a building's structure. Material on this pages was previously found on Pages 9 and 10 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 15 Cancels Original Page 15 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.2 CONNECTIONS OF REGISTERED EQUIPMENT (continued) 15.2.2 Premises Wiring Associated with Registered Communications Systems (continued) a. (1) (continued) (c) Wiring located in an equipment room with restricted access, provided that this wiring remains exposed for inspection and is not concealed or embedded in the building's structure, and that it conforms to Part 68 of the Federal Communications Commission's Rules and Regulations. (d) Electrically behind registered equipment, system components or protective circuitry which assure that electrical contact between the wiring and commercial power wiring or earth ground will not result in hazardous voltages or excessive longitudinal imbalance at the telephone network interface. (2) Protected Premises Wiring requiring acceptance testing for imbalance is premises wiring which is electrically behind registered equipment, system components or circuitry which assure that electrical contact between the wiring and commercial power wiring will not result in hazardous voltages at the telephone network interface. (3) Unprotected Premises Wiring is all other premises wiring. b. (M) (M) Customers who intend to connect premises wiring other than Fully-Protected Premises Wiring to the telephone network shall give advance notice to the Company in accordance with the procedures specified in Part 68 of the Federal Communications Commission's Rules and Regulations or as otherwise authorized by the Federal Communications Commission. Material on this page was previously found on Pages 10 and 11 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 16 Cancels Original Page 16 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.2 CONNECTIONS OF REGISTERED EQUIPMENT (continued) 15.2.2 (M) Premises Wiring Associated with Registered Communications Systems (continued) c. The Company may invoke extraordinary procedures specified in Part 68 of the Federal Communications Commission's Rules and Regulations where one or more of the following conditions are present: (1) Information provided in the supervisor's affidavit gives reason to believe that a violation of Part 68 of the Federal Communications Commission's Rules and Regulations is likely. (2) A failure has occurred during acceptance testing for imbalance. (3) Harm has occurred, and there is reason to believe that this harm was the result of wiring operations performed under Part 68 of the Federal Communications Commission's Rules and Regulations. In addition, the Company may monitor or participate in acceptance testing for imbalance, or may inspect other than fully-protected Premises Wiring installations as set forth in Part 68 of the Federal Communications Commission's Rules and Regulations. 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS 15.3.1 Direct Connections a. Grandfathered Terminal Equipment Grandfathered terminal equipment may remain directly connected and be moved and reconnected to the telecommunications network (M) Material on this page was previously found on Pages 11 and 12 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 17 Cancels Original Page 17 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.1 (M) Direct Connections (continued) a. Grandfathered Terminal Equipment (continued) for the life of the equipment without registration and may be modified only in accordance with Part 68 of the Federal Communications Commission's Rules and Regulations, subject to the following: b. (1) The customer shall notify the Company when such grandfathered terminal equipment is to be connected and shall notify the Company when such grandfathered terminal equipment is to be permanently disconnected; such notification shall include a description of the equipment including the manufacturer's name, model number, and type of equipment; (2) All such connections are made through Company-provided standard jacks or are otherwise connected by the Company; and (3) All such connections shall comply with the minimum protection criteria set forth in 15.3.3 following. Grandfathered Communications Systems (1) (M) Grandfathered communications systems, directly connected to the telecommunications network on June 1, 1978, may remain connected for the life of the equipment without registration, and may be modified only in accordance with Part 68 of the Federal Communications Commission's Rules and Regulations, subject to the following: Material on this page was previously found on Page 12 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 18 Cancels Original Page 18 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.1 Direct Connections (continued) b. Grandfathered Communications Systems (continued) (1) (2) (M) (M) (continued) (a) All such connections shall comply with the minimum protection criteria set forth in 15.3.3 following (b) No changes may be made to equipment so connected except by the manufacturer thereof, or a duly authorized agent of the manufacturer. Until January 1, 1980, new installations of communications systems of a type which have been grandfathered may be connected to the telecommunications network, subject to the following: (a) Premises wiring shall conform to Part 68 of the Federal Communications Commission's Rules and Regulations. (b) The customer shall notify the Company when such communications systems are to be connected and shall notify the Company when such communications systems are to be permanently disconnected; such notification shall include a description of the equipment including the manufacturer's name, model number, and type of equipment; (c) All such connections are made through Company-provided standard jacks or otherwise connected by the Company; Material on this page was previously found on Pages 12 and 13 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 19 Cancels Original Page 19 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.1 Direct Connections (continued) b. Grandfathered Communications Systems (continued) (2) (3) (4) (M) (M) (continued) (d) All such connections shall comply with the minimum protection criteria set forth in 15.3.3 following; (e) No changes may be made to equipment so connected except by the manufacturer thereof, or a duly authorized agent of the manufacturer. Additions to systems specified in (1) and (2) preceding may be made: (a) Until January 1, 1980 where the equipment being added is of a type which has been grandfathered and (b) After January 1, 1980 where the equipment being added is grandfathered. Such additions are subject to the provisions of (2) (a) through (e) preceding. Additions of registered equipment are subject to A15.2 preceding. Systems connected pursuant to (1) through (3) preceding may remain connected and be moved and reconnected to the telecommunications network, in accordance with (2) (a) through (e) preceding, for the life of the equipment and may be modified only in accordance with Part 68 of the Federal Communications Commission's Rules and Regulations. Material on this page was previously found on Pages 13 and 14 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 20 Cancels Original Page 20 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.1 Direct Connections (continued) c. 15.3.2 Customer-provided terminal equipment and customer-provided communications systems connected to the telecommunications network via customer-provided grandfathered protective circuitry are subject to provisions of a. and b. preceding. Connections Through Connecting Arrangements Provided by the Company a. General (1) (M) (M) Basis of Connection (a) Grandfathered connections of terminal equipment and grandfathered connections of communications systems made in accordance with 15.3.2b. and c. respectively may remain connected and be moved and reconnected for the life of the equipment and may be modified only in accordance with Part 68 of the Federal Communications Commission's Rules and Regulations. Connecting arrangements used for such moves and reconnections will continue to be provided by the Company subject to their availability. (b) Equipment-to-equipment connections made prior to January 1, 1980, may remain connected and be moved and reconnected for the life of such devices or system components (and may be modified only in accordance with Part 68 of the Federal Communications Commission's Rules and Regulations) or for the life of the Company-provided terminal Material on this page was previously found on Pages 14 and 15 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 21 Cancels Original Page 21 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.2 Connections Through Connecting Arrangements Provided by the Company (continued) (1) (2) Basis of Connection (continued) (b) equipment or communications system. Connecting arrangements used for reconnection of such customer-provided devices or system components will continue to be provided by the Company subject to their availability. (c) Customer-provided communications systems which are not subject to Part 68 of the Federal Communications Commission's Rules and Regulations may be connected in accordance with 15.6 following. (d) Separate, identifiable and discrete protective circuitry (i.e., connecting arrangements) used for grandfathered connections of communications systems to the telecommunications network may be removed or replaced with apparatus of lesser protective function, provided that any equipment, and any premises wiring whose classification is changed thereby, conforms to Part 68 of the Federal Communications Commission's Rules and Regulations. Network Control Signaling Network control signaling shall be performed by equipment furnished, installed and maintained by the Company, except that: (M) (M) Material on this page was previously found on Page 15 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 22 Cancels Original Page 22 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.2 (M) Connections Through Connecting Arrangements Provided by the Company (continued) (2) b. Network Control Signaling (continued) (a) Customer-provided tone-type address signaling is permissible through a Company-provided connecting arrangement. When the customer has the capability to originate calls by means of such instruments and special central office facilities exist, the rates and charges for touch calling services apply. (b) Signaling functions may be performed by customer-provided Conforming Answering Devices specified in 15.3.5 following. Grandfathered Connections of Terminal Equipment (1) Data Terminal Equipment Subject to the provisions of a. (1) (a) preceding, customer-provided data terminal equipment (including telephotograph equipment) may be connected at the customer's premises to the telecommunications network through a network control signaling unit and a data access arrangement provided by the Company in accordance with the following: (a) (M) The customer shall furnish the equipment which performs the functions of: Material on this page was previously found on Pages 15 and 16 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 23 Cancels Original Page 23 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.2 Connections Through Connecting Arrangements Provided by the Company (continued) b. Grandfathered Connections of Terminal Equipment (continued) (1) Data Terminal Equipment (continued) (a) (M) (M) (continued) i. conditioning the data signals generated by the customer-provided terminal equipment to signals suitable for transmission by means of Company services, and ii. conditioning signals transmitted by means of Company services to data signals suitable for reception by customer-provided equipment. (b) The customer-provided data terminal equipment must comply with the minimum protection criteria specified in 15.3.3 following. (c) Where a data access arrangement is furnished in connection with customer-provided terminal equipment and such terminal equipment is used for both voice communication and data communication, the data access arrangement may be used to connect the customer-provided terminal equipment for voice communication. Material on this page was previously found on Page 16 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 24 Cancels Original Page 24 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.2 (M) Connections Through Connecting Arrangements Provided by the Company (continued) b. Grandfathered Connections of Terminal Equipment (continued) (2) Voice Terminal Equipment Subject to the provisions of a (1) (a) preceding, customer-provided voice terminal equipment may be connected at the customer's premises to the telecommunications network in accordance with the following: (M) (a) The connection shall be made through a network control signaling unit and a connecting arrangement furnished by the Company. In accordance with 15.3.4 and 15.3.5 following, a connecting arrangement is not required for the connection of Attested Equipment or Conforming Answering Devices. (b) Where a data access arrangement is furnished in connection with customer-provided terminal equipment and such terminal equipment is used for both voice and data communication, the data access arrangement may be used to connect the customer-provided terminal equipment for voice communication. (c) The customer-provided voice terminal equipment must comply with the minimum protection criteria specified in 15.3.3 following: Material on this page was previously found on Page 17 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 25 Cancels Original Page 25 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.2 (M) Connections Through Connecting Arrangements Provided by the Company (continued) c. Grandfathered Connections of Communications Systems Subject to the provisions of a. (1) (a) and (b) preceding, customer-provided communications systems may be connected at the customer's premises to telecommunications services in accordance with the following: 15.3.3 The connection shall be through a network control signaling unit and connecting arrangement furnished by the Company. (2) The provisions relating to minimum protection criteria set forth in 15.3.3 following shall apply to the connection of customer-provided communications systems. As related to minimum protection criteria and when applied to the connection of customer-provided communications systems, the term "customer's premises" shall include any premises on which the customer-provided communications system is terminated. Minimum Protection Criteria for Electrical Connections a. (M) (1) To prevent excessive noise and crosstalk in the network, it is necessary that the power of the signal at the central office not exceed 12 dB below one milliwatt when averaged over any three second interval. To insure that this limit is not exceeded the power of the signal which may be applied by the Material on this page was previously found on Pages 17 and 18 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 26 Cancels Original Page 26 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.3 (M) Minimum Protection Criteria for Electrical Connections a. (continued) customer-provided equipment to the Company interface located on the customer's premises will be specified for each customer location but in no case shall it exceed one milliwatt. b. c. (M) To protect other services, it is necessary that the signal which is applied by the customer-provided equipment to the Company interface located on the customer's premises meet the following limits: (1) The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18db below the power of the signal as specified in a. above. (2) The power in the band from 4,005 Hertz to 10,000 Hertz shall not exceed 16db below one milliwatt. (3) The power in the band from 10,000 Hertz to 25,000 Hertz shall not exceed 24db below one milliwatt. (4) The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36 dB below one milliwatt. (5) The power in the band above 40,000 Hertz shall not exceed 50db below one milliwatt. To prevent the interruption or disconnection of a call, or interference with network control signaling, it is necessary Material on this page was previously found on Pages 18 and 19 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 27 Cancels Original Page 27 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.3 (M) Minimum Protection Criteria for Electrical Connections (continued) c. (continued) that the signal applied by the customer-provided equipment to the Company interface located on the customer's premises at no time have energy solely in the 2450 to 2750 band. If signal power is in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band. 15.3.4 Attested Equipment Connected Prior to July 1, 1980 a. (M) Until July 1, 1980 customer-provided headsets and nonpowered conferencing equipment which meet the standards and procedures set forth by the Company in Technical Reference for Attested Equipment may be connected at the customer's premises to the telecommunications network in accordance with (1) through (5) following. Such equipment may remain connected and be moved and reconnected in accordance therewith for the life of the equipment unless subsequently modified. (1) The connection shall be made through an interface termination (e.g., headset jack) provided by the Company. (2) The Identification Number issued by the Company to the manufacturer or supplier must appear on each unit of Attested Equipment utilized. Material on this page was previously found on Page 19 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 28 Cancels Original Page 28 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.4 Attested Equipment Connected Prior to July 1, 1980 (continued) a. (continued) (3) Customers must notify the Company of their intention to connect Attested Equipment. Such notification must include the Identification Number of the equipment and the location at which that equipment is to be used. (4) Attested Equipment may not: (5) (M) (M) (a) be connected to a source of electrical power which is external to the telecommunications network; (b) be grounded; (c) perform any network control signaling functions prior to and including the establishment of the intended transmission path; (d) have amplification in the transmission path (other than single ended terminal devices with the maximum gain limited so that the output power meets the minimum protection criteria set forth in 15.3.3 preceding); and (e) use wiring external to such equipment that is permanently affixed at the site of the installation other than portable connections compatible with the interface terminations provided by the Company. Attested Equipment must comply with the minimum protection criteria set forth in 15.3.3 preceding. Material on this page was previously found on Page 20 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 29 Cancels Original Page 29 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.4 Attested Equipment Connected Prior to July 1, 1980 (continued) b. 15.3.5 In the event Attested Equipment bearing an Identification Number does not meet the requirements set forth by the Company in its Technical References, the customer using such Attested Equipment shall either disconnect the equipment from the Company service or arrange for connection of the equipment in accordance with 15.2 preceding. Conforming Answering Devices Connected Prior to July 1, 1979 a. (M) (M) Customer-provided Conforming Answering Devices which meet the standards and procedures set forth by the Company in Technical References for Conforming Answering Devices and which were connected at the customer's premises to the telecommunications network prior to July 1, 1979, in accordance with (1) through (5) following, may remain connected and be moved and reconnected in accordance therewith for the life of the equipment, unless subsequently modified. (1) Customers shall notify the Company of their intention to connect Conforming Answering Devices. Such notification shall include the location at which the Conforming Answering Device is to be used as well as its Conformance Number. (2) The Conforming Answering Device shall only be connected by means of a jack outlet connecting arrangement provided by the Company. Material on this page was previously found on Page 21 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 30 Cancels Original Page 30 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.3 CONNECTIONS OF GRANDFATHERED TERMINAL EQUIPMENT AND GRANDFATHERED COMMUNICATIONS SYSTEMS (continued) 15.3.5 Conforming Answering Devices Connected Prior to July 1, 1979 a. (continued) (3) The Conforming Answering Device shall be operated and maintained in accordance with those instructions furnished with such Conforming Answering Device as required by the Company's Technical Reference for Conforming Answering Devices. (4) Conforming Answering Devices may not: (5) b. 15.4 (a) be used to transmit or receive data signals; (b) be used to originate calls. The Conforming Answering Device shall comply with the minimum protection criteria set forth in 15.3.3 preceding. In the event that an answering device bearing a Conformance Number does not meet the requirements of the Company's Technical Reference for Conforming Answering Devices, the customer using such answering device shall either disconnect the device from the Company service or arrange for connection of the device in accordance with 15.2 preceding. ACOUSTIC OR INDUCTIVE CONNECTIONS 15.4.1 General a. (M) (M) Customer-provided voice or data terminal equipment (including telephotograph equipment) and customer-provided communication Material on this page was previously found on Pages 21 and 22 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 First Revised Page 31 Cancels Original Page 31 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.4 ACOUSTIC OR INDUCTIVE CONNECTIONS (continued) 15.4.1 15.4.2 (M) (M) General (continued) a. systems may be acoustically or inductively connected at the customer's premises to the telecommunications network provided the acoustic or inductive connection is made externally to the network control signaling unit when such unit is provided by the Company. b. Customer-provided tone-type address signaling is permitted through such connections; however, the services of the Company are not designed for such use and the Company makes no representation as to the reliability of address signaling which is performed in such manner. Minimum Protection Criteria a. To prevent excessive noise and crosstalk in the network, it is necessary that the power of the signal which is applied by the customer-provided equipment to the network control signaling unit located on the customer's premises be limited so that the signal power at the output of the network control signaling unit (i.e., at the input to the Company line) does not exceed 9db below one milliwatt when averaged over any three second interval. However, to permit each customer, independent of distance from the central office, to supply signal power which at the central office approximates 12db below one milliwatt when averaged over any three second interval, the Company, at the customer's request will specify, for each location, the signal power at the output of the network control signaling unit, which shall in no case exceed one milliwatt. b. To protect other services, it is necessary that the signal which is applied by the customer-provided equipment to the Material on this page was previously found on Pages 22 and 23 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Second Revised Page 32 Cancels First Revised Page 32 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.4 ACOUSTIC OR INDUCTIVE CONNECTIONS (continued) 15.4.2 (M) Minimum Protective Criteria (continued) b. (continued) network control signaling unit located on the customer’s premises meet the following limits at the output of the network control signaling unit. c. (1) The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18db below the power of the signal as specified in a. preceding. (2) The power in the band from 4,005 Hertz to 10,000 Hertz shall not exceed 16db below one milliwatt. (3) The power in the band from 10,000 Hertz to 25,000 Hertz shall not exceed 24db below one milliwatt. (4) The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36db below one milliwatt. (5) The power in the band above 40,000 Hertz shall not exceed 50db below one milliwatt. To prevent the interruption or disconnection of a call, or interference with network control signaling, it is necessary that the signal applied by the customer-provided equipment to the network control signaling unit located on the customer’s premises be limited so that the signal at the output of the network control signaling unit shall at no time have energy solely in the 2450 to 2750 Hertz band. If there is signal power at the output of the network control signaling unit in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band. (M) Material on this page was previously found on Pages 23 and 24 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Original Page 33 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.5 ACCESSORIES (M) Customer-provided accessories may be used with telecommunications services provided that such accessories comply with the provisions of 15.1.2 and 15.3.2a. (2) preceding. 15.6 CONNECTIONS OF CUSTOMER-PROVIDED COMMUNICATIONS SYSTEMS NOT SUBJECT TO PART 68 OF THE FEDERAL COMMUNICATIONS COMMISSION'S RULES AND REGULATIONS 15.6.1 (M) Customer-provided communications systems not subject to Part 68 of the Federal Communications Commission's Rules and Regulations may be connected with telecommunications services in accordance with this 15.6. These communications systems (including channels derived from such systems), not exceeding voice grade, may be connected at the customer's premises provided that: a. Such telecommunications service or customer-provided communications systems is utilized for the origination or termination of communications at the customer's premises where the connection is made. b. The connection shall be through a network control signaling unit and connecting arrangement furnished by the Company. c. The connection shall be made through switching equipment provided either by the customer or by the Company. d. The provisions relating to minimum protection criteria set forth in 15.3.3 preceding shall apply to the connection of customer-provided communications systems. As related to minimum protection criteria and when applied to the connection of customer-provided communications systems, the term "customer's premises" shall include any premises on which the customer-provided communications systems is terminated. Material on this page was previously found on Pages 24 and 25 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida Section 15 Original Page 34 EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.7 CONNECTIONS OF CUSTOMER-PROVIDED TERMINAL EQUIPMENT TO SERVICES SPECIFICALLY EXEMPTED FROM THE FEDERAL COMMUNICATIONS COMMISSION'S REGISTRATION PROGRAM (M) Customer-provided terminal equipment may not be connected to services specifically exempted from the Federal Communications Commission's Registration Program. 15.8 15.9 CONNECTIONS OF SERVICE STATION LINES AND FACILITIES FURNISHED BY THE CUSTOMER WHICH INVOLVE HAZARDOUS OR INACCESSIBLE LOCATIONS 15.8.1 Except as otherwise provided in 15.8.2 following, service station lines, and facilities furnished by the customer which involve hazardous or inaccessible locations, may be connected to the telecommunications network. 15.8.2 Effective January 1, 1980, new installations of or additions to customer-provided terminal equipment and communications systems subject to Part 68 of the Federal Communications Commission's Rules and Regulations, connected to the telecommunications network in accordance with 15.14.1 preceding must conform with part 68 of the Federal Communications Commission's Rules and Regulations. CONNECTIONS OF OTHER COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS 15.9.1 General Provision Communications systems provided by Other Common Carrier hereafter referred to as the OCC, may be connected with the facilities furnished by the Company for exchange, Long Distance Message Telecommunications Service, and Wide Area Telecommunications Service as specified in Paragraphs 15.9.2 through 15.9.8 following. (M) Material on this page was previously found on Page 25 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida Section 15 Original Page 35 EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.9 CONNECTIONS OF OTHER COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS 15.9.2 (M) Responsibility of the Customer Where exchange, long distance message telecommunications services, and Wide Area Telecommunications Service are available under this tariff for use in connection with OCC-provided communications systems, the operating characteristics of such systems shall be such as not to interfere with any of the services offered by the Company. Such use is subject to the further provisions that the OCC-provided systems do not endanger the safety of Company employees or the public; damage, require change in, or alteration of, the equipment or other facilities; impair the operation of the telecommunications system or otherwise injure the public in its use of the Company's services. Upon notice from the Company that the OCC-provided system is causing or is likely to cause such hazard or interference, the customer shall arrange with the OCC to make such change as shall be necessary to remove or prevent such hazard or interference. The customer shall be responsible for payment of a non-recurring charge, as set forth in 4. preceding for each repair visit by the Company to the premises of the customer where the service difficulty results from the use of equipment, facilities, or services provided by an Other Common Carrier. 15.9.3 Network Control Signaling Satisfactory performance of the telecommunications network requires continuing functional capability of the network control signals and the switching equipment involved. To assure such continuing capability, network control signaling (except customer-provided tone-type address signaling through a Company-provided or OCC-provided connecting arrangement) in the furnishing of telecommunications service shall be performed by equipment furnished, installed and maintained by the Company or the OCC. (M) Material on this page was previously found on Page 26 of this Section. (M) GENERAL SCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Original Page 36 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.9 CONNECTIONS 15.9.4 OF OTHER (continued) COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS (M) Conditions for Connection of Other Common Carrier-Provided Communications Systems at the Premises of the Customer Other Common Carrier-provided communications systems (including channels derived from such systems) analog not exceeding voice grade, or digital may be connected with telecommunications services at the premises of the customer, provided that: (M) a. Such exchange, long distance message telecommunications service, Wide Area Telecommunications Service, or OCC-provided communications system is utilized for the origination or termination of communications at the customer's premises where the connection is made. b. The connection is either through equipment which effects such connection externally to a Company-provided network control signaling unit by means of an acoustic or inductive connection for transmitting and/or receiving, or through direct electrical connection in accordance with c. or d. below. c. Where the connection with the OCC-provided communications systems involves direct electrical connection to the facilities furnished by the Company for exchange, long distance message telecommunications service, or Wide Area Telecommunications Service, such connection shall be made: (1) Through switching equipment provided by the customer, the Company, or by the OCC; or, (2) Through a channel derivation device provided either by the customer, or the OCC. Material on this page was previously found on Page 27 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Original Page 37 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.9 CONNECTIONS 15.9.4 OF OTHER (continued) COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS (M) Conditions for Connection of Other Common Carrier-Provided Communications Systems at the Premises of the Customer (continued) Where such connection is made through a channel derivation device as specified in (2) preceding, the provision of a. preceding is not applicable. 15.9.5 d. Where the connection is made by means of switching equipment provided by the customer, or by means of a channel derivation device provided by the customer, such switching equipment or derivation device, and the facilities provided by the OCC shall be treated as a customer-provided communications system and the regulations applicable to the connection of customer-provided communications systems shall apply, as set forth in 15.2 and 15.3 preceding. e. Connection may be made only if the forms of electrical communication are the same and consistent with those for which the Company-provided service is offered. Connections are not represented as being suitable for satisfactory transmission. f. The rates and charges for connection with OCC-provided communications systems shall be the same as those that would apply if the Company services were so connected. The rates and charges to the customer are in addition to the rates and charges made by the OCC for the services and channels which it provides. Conditions for Connection of Other Common Carrier-Provided Communications Systems at the Premises of the Company a. (M) Communications Systems (utilizing central office connecting facilities), not exceeding voice grade, provided by an OCC to Material on this page was previously found on Pages 27 and 28 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Original Page 38 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.9 CONNECTIONS 15.9.5 OF OTHER (continued) COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS (M) Conditions for Connection of Other Common Carrier-Provided Communications Systems at the Premises of the Company (continued) a. (continued) a customer may be directly connected at the premises of the Company with exchange service or long distance message telecommunications service furnished by the Company to the same customer, provided such connections are made through: b. (M) (1) Individual exchange lines or PBX trunk exchange lines to permit communications via the OCC-provided communications system, to or from the customer's premises located in an exchange foreign to the exchange in which the connection is made. (2) Centrex switching equipment furnished in accordance with the provisions of this tariff. Communications Systems (utilizing central office connecting facilities), not exceeding voice grade, provided by an OCC to a customer may be connected at the premises of the Company with WATS furnished by the Company to the same customer, provided the connection is made through: (1) Centrex control switching equipment furnished in accordance with provisions of this tariff. (2) Common control switching arrangements or a switching center for enhanced private switched communications services in accordance with Section 4 of Tariff F.C.C. No. 260. Material on this page was previously found on Pages 28 and 29 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Original Page 39 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.9 CONNECTIONS 15.9.5 OF OTHER (continued) COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS (M) Conditions for Connection of Other Common Carrier-Provided Communications Systems at the Premises of the Company (continued) The connections specified above shall be made only if: c. (M) (a) The customer has a requirement to originate or terminate communications over the WATS line to or from premises of that customer located in the same state and state subdivision as that for which the WATS initial period rate applies; and (b) The forms of electrical communications are the same and consistent with those for which the Company-provided service is provided. Channels (utilizing central office connecting facilities), not exceeding voice grade, provided by an OCC, to a customer may be connected with WATS arranged for outward service furnished by the Company to the same customer, at the WATS central office which normally serves the customer's premises provided that: (1) The customer has a requirement to originate communications over the WATS line from premises of that customer located in the same state and state subdivision as that for which the WATS initial period rate applies; (2) Connection shall be made only if the forms of electrical communications are the same and consistent with those for which the Company-provided service is offered; Material on this page was previously found on Page 29 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Original Page 40 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.9 CONNECTIONS 15.9.5 COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS (M) Conditions for Connection of Other Common Carrier-Provided Communications Systems at the Premises of the Company (continued) c. 15.9.6 OF OTHER (continued) (continued) (3) Such OCC channel is dedicated to the exclusive use of the WATS customer and is terminated at the premises of the OCC in switching equipment provided by the OCC to the WATS customer as part of its authorized domestic switched private line service; (4) All communications over outward WATS will originate at the premises of the WATS customer via an access channel to the OCC's switching arrangement. That access channel will be dedicated to the private use of the WATS customer and not used or usable for public communications service. OCC Service All arrangements for service provided by an OCC shall be made by the customer with that carrier. The furnishing of exchange, Long Distance Message Telecommunications Service, and Wide Area Telecommunications Service by the Company is not a part of a joint undertaking with the OCC. 15.9.7 Responsibility of the Company a. (M) The Company shall not be responsible for the installation, operation or maintenance of any OCC-provided communications equipment or system. Exchange, long distance message telecommunications service, and Wide Area Telecommunications Material on this page was previously found on Page 30 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Original Page 41 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.9 CONNECTIONS 15.9.7 OF OTHER (continued) COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS Responsibility of the Company (continued) a. (M) (continued) Service are not represented as adapted to the use of OCC-provided equipment or systems and where such equipment or systems are connected to Company facilities, the responsibility of the Company shall be limited to the furnishing of facilities suitable for exchange, Long Distance Message Telecommunications Service and to the maintenance and operation of such facilities in a manner proper for such telecommunications service; subject to this responsibility, the Company shall not be responsible for (1) the through transmission of signals generated by the OCC-provided equipment or system or for the quality of, or defects in, such transmission, or (2) the reception of signals by the OCC-provided equipment or system or (3) network control signaling where such signaling is performed by OCC-provided network control signaling equipment. b. (M) Where an OCC-provided communications system utilizes satellite facilities or is connected to a communications system which utilizes satellite facilities, the connection of such OCC-provided system to WATS may result in the utilization of two or more satellite circuits on the combined connected facilities. The responsibility of the Company where such a system is connected to WATS shall be limited to the furnishing of facilities suitable for WATS and to the maintenance and operation of such facilities in a manner proper for such telecommunications service. Subject to this responsibility the Company shall not be responsible for the quality of the Material on this page was previously found on Pages 30 and 31 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 15 Original Page 42 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.9 CONNECTIONS OF (continued) 15.9.7 OTHER COMMON CARRIER PROVIDED COMMUNICATIONS SYSTEMS (M) Responsibility of the Company (continued) b. (continued) through transmission of signals on such connection. Except for defects in the WATS, the Company shall not apply any allowance for impaired transmission resulting from such connection to the charges for WATS associated with such connection. c. 15.9.8 The Company shall not be responsible to the customer or OCC if changes in minimum network protection criteria or in any of the facilities, operation or procedures of the Company render any facilities provided by an OCC thereof, obsolete or require modification or alteration of such equipment or system, or otherwise affect its use or performance. Violation of Regulations When any OCC-provided system is connected to the exchange, Long Distance Message Telecommunications Service, or Wide Area Telecommunications Service, in violation of any of the provisions in 15.9 through 15.9.8, the Company will take such immediate action as necessary for the protection of the network, and will promptly notify the customer of the violation. The customer shall discontinue such connection of the equipment or system or correct the violation and shall confirm in writing to the Company within ten days, following the receipt of written notice from the Company, that such connection has ceased or violation has been corrected. Failure of the customer to discontinue such connection or to correct the violation and to give the required written confirmation to the Company within the time stated above shall result in suspension of the customer's service until such time as the customer complies with the provisions of this tariff. (M) Material on this page was previously found on Pages 31 and 32 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida Section 15 First Revised Page 43 Cancels Original Page 43 EFFECTIVE: September 28, 1992 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 15.10 TROUBLE LOCATION CHARGE If trouble detected by or reported to the Company results in the Company dispatching one of its employees to the customer's premises and the trouble is determined not be caused by Company equipment or facilities, the customer will be so notified and a maintenance charge based on cost shall apply. Customer Owned Equipment-Trouble Location Charge (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 16 Second Revised Contents Page 1 Cancels First Revised Contents Page 1 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DATA SERVICE CONTENTS Page No. 16.1 DATA TRANSMITTING AND RECEIVING EQUIPMENT AND TELETYPEWRITER EQUIPMENT 1 16.1.1 1 Regulations GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 16 First Revised Page 1 Cancels Original Page 1 ISSUED: BY: President, Wallace S. Townsend Live Oak, Florida EFFECTIVE: June 2, 1982 DATA SERVICE 16.1 DATA TRANSMITTING AND RECEIVING EQUIPMENT AND TELETYPEWRITER EQUIPMENT 16.1.1 Regulations a. b. General (1) Customer-provided data transmitting and receiving equipment (includes telewriter equipment) and customer-provided teletypewriter equipment may be connected to lines of the Company for the transmission and reception of data signals. (2) The equipment type shown in parenthesis after certain of the offerings are intended to aid in the identification of that offering. It in no way obligates the Company to provide that specific item of equipment for a given offering, but rather to provide that type of equipment or its equivalent in terms of operating performance for a given offering. Basis of Connection (1) Data transmitting and receiving equipment and teletypewriter equipment will be connected to the lines of the Company either by means of a data set or a data access arrangements. The data set is required to condition signals suitable for transmission on Company facilities for delivery to data or teletypewriter equipment. (2) The magnitude and the character of the voltages and currents delivered to the data set from customer-provided equipment, and the operation and maintenance of such equipment shall be such as to not interfere with any of the services offered by the Company or interfere with GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 16 First Revised Page 2 Cancels Original Page 2 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DATA SERVICE 16.1 DATA TRANSMITTING (continued) 16.1.1 AND RECEIVING EQUIPMENT AND TELETYPEWRITER EQUIPMENT Regulations (continued) b. Basis of Connection (continued) (2) (continued) others. Such equipment shall operate in such a manner as to avoid hazard or damage to Company plant or of injury to Company employees or customers because of the character or location of the customer-provided apparatus and of sources of power to which it is connected. Upon notice from the Company that the equipment of the customer is causing or is likely to cause hazard or interference, the customer shall make such changes as may be necessary to remove or prevent such hazard or interference. c. (M) (M) Use with Long Distance Message Telecommunications Service (1) Long distance message telecommunications service is available for use on a two point service basis with data transmitting and receiving equipment and teletypewriter equipment for the transmission and reception of data signals. (2) The regulations and rates for each call made for the purpose of transmitting data signals are those applicable for long distance message telephone station-to-station and person-to-person service according to the connection established. Material on this page was previously found on Page 1 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 16 Original Page 3 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 DATA SERVICE 16.1 DATA TRANSMITTING AND RECEIVING EQUIPMENT AND TELETYPEWRITER EQUIPMENT (continued) 16.1.1 Regulations (continued) d. Use with Wide Area Telecommunications Services (1) (M) (M) Wide Area Telecommunications Services are available for use with data transmitting and receiving equipment and teletypewriter equipment for the transmission and reception of data signals. Material on this page was previously found on Page 2 of this Section. (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 17 Third Revised Contents Page 1 Cancels Second Revised Contents Page 1 ISSUED: July 12, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 10, 1991 MOBILE TELEPHONE SERVICE CONTENTS Page No. 17.1 GENERAL 1 17.2 REGULATION 1 17.3 RATES 2 17.4 ELIMINATION OF SERVICE 2 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 17 First Revised Page 1 Cancels Original Page 1 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 MOBILE TELEPHONE SERVICE 17.1 GENERAL a. 17.2 Mobile telephone service is a communication service through a land radio-telephone station between a wire telephone and a mobile unit or between two mobile units. REGULATION a. Mobile telephone service is available to mobile units equipped for this service when within range of a land radiotelephone station through which such service is furnished and subject to transmission, atmospheric and like limitations. b. The radio equipment of the mobile unit may be provided either by the telephone company or by the customer, as desired. If provided by the customer, the equipment shall be suitable for the proper operation of the service and shall be maintained in accordance with the telephone company standards. c. The customer is required to furnish, install and maintain the storage battery, charging equipment and noise suppressers on his mobile unit required for the proper operation of the service and is required to furnish antenna space on his mobile unit at a location designated by the telephone company for the proper operation of the service. d. The telephone company is not liable for damages for any accident or injury occasioned by the mobile unit or by supplementary apparatus provided in connection therewith when such accident or injury is not due to the negligence of the telephone company. e. The initial contract period for service and facilities is three months. Service or facilities may be terminated by the customer at any time, subject to payment of full charges for the period service is rendered, except that if termination occurs within the initial contract period, charges apply for the full initial contract period. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 17 Fifth Revised Page 2 Cancels Fourth Revised Page 2 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 MOBILE TELEPHONE SERVICE 17.2 17.3 REGULATIONS (continued) f. An application for service becomes a contract upon the establishment of service. contract nor any rights acquired thereunder may be assigned or in any manner Requests for additional service, upon the establishment thereof, become a part of contract except that each item of additional service is furnished subject to payment of the period specified under paragraph e. above. g. Upon the use of the service for the purpose for performing any service in competition with the service which the Company may now or hereafter furnish, the Company may, by notice in writing to the customer without incurring any liability, forthwith discontinue the furnishing of said service and terminate the contract. h. The mobile party (or customer) shall establish his identity in the course of any communication as often as may be necessary and shall be solely responsible for establishing the identity of the person or persons with whom connection is made. i. The Company reserves the right to limit the length of a conversation either local or toll to three minutes. RATES a. Where a mobile unit is within range of the land radiotelephone base station serving its area, mobile telephone service is furnished between the mobile unit and any wire telephone within the service area or between two such mobile units. (1) (2) 17.4 Neither the transferred. the original charges for Mobile Dial Service Additional Mobile Channel MONTHLY RATE (N) $37.00 5.80 (N) (N) ELIMINATION OF SERVICE As of September 10, 1991 this service will not be available to new subscribers. As of December 9, 1991 this service will no longer be available to current customers. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Third Revised Contents Page 1 Cancels Second Revised Contents Page 1 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE CONTENTS PAGE NO. 18.1 APPLICATION 1 18.2 GENERAL 1 18.3 TWO-POINT SERVICE 1 18.3.1 18.3.2 1 18.4 18.5 18.6 18.7 18.8 18.9 Service Between Land Wire Telephones Service Through Mobile Telephone Service Base Stations 10.1 CONFERENCE SERVICE 12 18.4.1 18.4.2 18.4.3 12 12 13 General Rate and Charge Application Rates and Charges AIRLINE MILEAGE BETWEEN RATE CENTERS 13 18.5.1 18.5.2 18.5.3 13 14 15 General Determination of Airline Mileages List of Rate Centers DIRECTORY ASSISTANCE SERVICE 23 18.6.1 18.6.2 23 24 General Rates INTRALATA LONG DISTANCE VERIFICATION AND EMERGENCY INTERRUPT SERVICE 24 18.7.1 18.7.2 24 25 General Application of Rates and Charges TOLL-PAC 26 Reserved For Future Use 26 TOLL DISCOUNT SERVICE 27 Reserved For Future Use 27 (T) (D) (D) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 1 Cancels Original Page 1 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.1 APPLICATION a. 18.2 18.3 (N) This Tariff applies to long distance message telecommunications service furnished or made available by the Company and its connecting companies between two or more points which are located in the same Local Access and Transport Area (LATA) within the State of Florida where the respective rate centers of such points also are located in said state. GENERAL a. Long distance message telecommunications service is that of furnishing facilities for communications between stations in different rate centers for either two-point or conference service. b. Rates for service between two points are based on airline mileage between rate centers. In general, each point is designated as a rate center except that certain small towns or communities are assigned adjacent rate centers with which they are closely associated for communication purposes or by community of interest. Airline mileages between rate centers are determined as provided in Section 18.5 following. c. In case a shortage of facilities exists at any time, either for temporary or protracted periods, the establishment of long distance message telecommunications service shall take precedence over all others. TWO-POINT SERVICE 18.3.1 Service Between Land Wire Telephones a. Classes of Service Service is offered on a Station-to-Station or Person-to-Person basis. The Station-to-Station class of service is furnished on a Customer Dialed Calling Card basis, an Operator Handled basis or on a Direct Distance Dialing basis. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 2 Cancels Original Page 2 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.1 Service Between Land Wire Telephones (Cont'd) a. Classes of Service (Cont'd) 1. Dial Station to Station a. Dial Station-to-Station rates apply only to sent-paid, station-to-station dial type telephone communications. b. Dial type telephone communication denotes a call dialed and completed by the customer from a residence or business telephone without the assistance of an operator and the call is not billed to a number other than the originating number. The services of an operator will not be used in connection with completing a call, or in furnishing any information or assistance relating to billing or charges for such call, except that an operator will: 1. 2. 3. 4. 5. c. Reestablish a call which has been interrupted after the called number has been reached or, Reach the called telephone number where facilities are not available for customer dial completion. Record the originating telephone number where no automatic recording equipment is available. Record a special identification number issued by the Company for its billing purposes to students who reside at dormitories of educational institutions served by a Dormitory Service, or a PBX equipped with Direct Inward Dialing (DID) and Identified Outward Dial (IOD) service for a call dialed form a dormitory station. Place a call for a calling party who identifies himself as being handicapped and unable to dial the call because of his handicap. Dial Station-to-Station rates do not apply on calls placed from a Public Telephone Access Service line. (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 3 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.1 (N) Service Between Land Wire Telephones (Cont'd) a. Classes of Service (Cont'd) 2. Station-to-Station and Person-to-Person Operator Handled Calls a. Operator Station-to-Station is that Station-to-Station service where the person originating the call gives to the operator the telephone number of the desired telephone, Miscellaneous Common Carrier connection circuit, branch exchange system, or branch exchange station which is reached directly rather than through a branch exchange attendant, or gives only the name and address under which the number of the desired telephone, Miscellaneous Common Carrier connecting circuit, or branch exchange system is listed, and does not specify a particular person to be reached, nor a particular mobile station to be reached through a Miscellaneous Common Carrier, nor a particular station, department or office to be reached through a branch exchange attendant. b. Customer Dialed Calling Card is that Station-to-Station service where the person originating the call dials and completes the call without the assistance of an operator, except; that an operator will record the Company Calling Card number; or where the operator reaches the called telephone number where facilities are not available for dial completion. c. Person-to-Person Service 1. Person-to-Person service is that service where the person originating the call specifies to the operator a particular person to be reached, a particular mobile station to be reached through a Miscellaneous Common Carrier operator or a particular station, department or office to be reached through a branch exchange attendant. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 4 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.1 (N) Service Between Land Wire Telephones (Cont'd) a. Classes of Service (Cont'd) 2. Station-to-Station and Person-to-Person Operator Handled Calls (Cont'd) c. Person-to-Person Service (Cont'd) 2. b. When, after the telephone Miscellaneous Common Carrier mobile radio system, or branch exchange system called has been reached, the person originating the call requests or agrees to talk to any other person, mobile unit, station, department or office other than the one specified, the classification of the call remains Person-to-Person. Initial, Additional Minutes and Discounts 1. Rates are quoted in terms of initial and additional periods. a. The initial period for telephone connections between all points is one minute or fraction thereof for all classes of service. b. All additional minute rates given in the table in 18.3.1.h.1. following are for each additional minute or any fraction thereof that the telephone connection continues beyond the initial period, except as indicated. c. The basic rate for all classes of service is the Day Station-to-Station rate. Additional amounts as shown under 18.3.1.h.2. following should be added to the basic rate for all Operator Station and Person classes of service. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 5 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.1 (N) Service Between Land Wire Telephones (Cont'd) b. Initial, Additional Minutes and Discounts (Cont'd) 1. Rates are quoted in terms of initial and additional periods. (Cont'd) d. Discounts apply equally to the total charges as found in 18.3.1.h.1. for all classes of service. 1. 2. 3. c. Total fractional amounts resulting from the application of the discount will be rounded down to the lower cents. The applicable discount level for each rate period is shown in 18.3.1.h.3. preceding. Discounts do not apply to the additional charges shown in 18.3.1.h.2. following. Timing of Messages 1. The time when connection is established, as provided in 2. through 5. below, determine in accordance with the time - standard or daylight saving - observed at the location of the rate center of the calling station, determines what rate schedule applies. This rule applies whether the call is originated as paid or collect. a. 2. In cases where a message begins in one rate period and ends in another, the charge for the portion of the message within each rate period shall be the charge for whole minutes in effect for that rate period. On Station-to-Station calls, chargeable time begins when connection is established between the calling station and the called telephone station, Miscellaneous Common Carrier mobile radio system or branch exchange system. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 6 Cancels Original Page 6 ISSUED: January 15, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 15, 1997 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.1 Service Between Land Wire Telephones (Cont'd) c. d. e. f. Timing of Messages (Cont'd) 3. On Person-to-Person calls, chargeable time begins when connection is established between the calling person and the particular person or station specified or an agreed alternate. 4. Chargeable time ends when the calling station "hangs up" thereby releasing the network connection. If the called station "hangs up" but the calling station does not, chargeable time ends when the network connection is released either by automatic timing equipment in the telephone network or by the operator. 5. Chargeable time does not include time lost because of defects in the service. Reversal of Charges (Collect Calls) 1. Collect calls are permissible for all telephone calls except calls to which Dial Station-to-Station rates apply. 2. The regularly established Operator Station-to-Station and Person-to-Person rates apply. Charges at Public Telephone Access Service Phones (C) Charges for calls at coin box telephones will be the total charge as provided in h. following computed and rounded to the nearest multiple of $.05. (C) Rates Applicable on Certain Holidays On Christmas Day (December 25) and on New Year's Day (January 1), Independence Day (July 4), Thanksgiving Day and Labor Day the rate applicable is the Evening rate unless a lower rate would normally apply. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Second Revised Page 7 Cancels First Revised Page 7 ISSUED: October 29, 1993 BY: President, Live Oak, Florida EFFECTIVE: December 13, 1993 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.1 Service Between Land Wire Telephones (Cont'd) g. Rates for Hearing or Speech Impaired Persons or Users of the Florida Relay Service Sensory Impaired Discount 1. (T) Rates for certain MTS calls are reduced for a customer who meets the following requirements: a. b. c. d. e. 2. (C) The customer is certified to the Company as having a hearing or speech impairment that prevents telephone voice communication. The customer uses a telecommunications device for the deaf (TDD) or other non-voice equipment for telecommunications. The customer makes written application to the Company for the reduced MTS rates. The customer designates to the Company one and only one telephone number associated with that customer's service and telecommunications device. Reduced rates apply only to calls originated from this telephone number. The reduced rates specified in 4.a. and 4.b. following apply for all Dial Station-to-Station Day and Evening calls originated from the designated telephone number. (T) Rates for certain MTS calls are reduced for an agency or business that assists hearing or speech impaired persons under the following conditions: a. b. c. d. The agency or business provides non-voice telecommunications equipment (TDD) solely for the use of hearing or speech impaired persons or persons who communicate with hearing or speech impaired persons. The agency or business makes written application to the Company for the reduced MTS rates. The reduced rates are given as a credit on a subsequent bill. The reduced rates specified in 4.a. and 4.b. following apply for all Dial Station-to-Station Day and Evening calls placed between DDS. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 8 Cancels Original Page 8 ISSUED: October 29, 1993 BY: President Live Oak, Florida EFFECTIVE: December 13, 1993 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.1 Service Between Land Wire Telephones (Cont'd) g. Rates for Hearing or Speech Impaired Persons (Cont'd) 3. Rates for certain MTS calls are reduced for individuals equipped with TDD's for communicating with hearing, speech or dual sensory impaired persons under the following conditions: a. b. c. d. e. The customer uses a TDD or other non-voice equipment for communication with other TDD's or non-voice equipment. The customer makes written application to the Company for reduced MTS rates. The reduced rates are given as a credit on a subsequent bill. The reduced rates specified in 4. following apply for all Dial Station-to-Station Day and Evening calls placed between TDD's. The customer uses the Florida Relay Service which permits hearing, speech, or dual sensory impaired customers to use TDDs to exchange telephone messages with voice customers and vice versa. The rates in 4.c. following apply. (N) (N) 4. Applicable Discounts a. b. c. A qualified call made in the Day rate period is rated at the Evening rate specified in 18.3.1.h. following. A qualified call made in the Evening rate period is rated at the Night rate specified in 18.3.1.h. following. Calls through the Florida Relay Service will receive a fifty percent (50%) discount from the otherwise applicable rate except where the calling or called party is both hearing and visually impaired. the call shall be discounted sixty percent (60%) off the otherwise applicable rate. (N) (N) h. Rate Table Rates shown in the following tables are applicable to intraLATA intrastate business between all points within the same LATA and within the State of Florida. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Fourth Revised Page 9 Cancels Third Revised Page 9 ISSUED: October 30, 1998 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: November 30, 1998 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.1 Service Between Land Wire Telephones (Cont'd) h. Rate Tables (Cont'd) 1. 3. Basic Rate Table for All Classes of Service. Rate Mileage Day Initial 1 Minute 0- 10 11- 22 23- 55 56-124 $.15 .18 .19 .20 Each Additional Minute $.08 .12 .19 .20 Additional Charges a. The following charges are in addition to the Basic Rate Table preceding when the call is placed using the following operator services: 1. Station a. b. Charge Per Call Customer Dialed Calling Card All Other $ .75 1.00 ALLTEL Florida, Inc.’s intraLATA calling card service is provided by ALLTEL Long Distance. * For all calls originating from the Brooker exchange and requiring operator assistance, the effective date will be February 1, 1992. (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 10 Cancels Original Page 10 ISSUED: November 18, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: January 1, 1992* LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.1 Service Between Land Wire Telephones (Cont'd) 3. Additional Charges (Cont'd) 2. Person a. 4. All Calls $2.50 Discounts and Applicable Rate Periods for ALLTEL a. b. Discounts apply equally to the total charges for all messages with fractional amounts rounded down to the lower cent. Discounts do not apply to add on charges for customer dialed calling card, other station or person charges shown in 18.3.1.h.3. preceding. Mon. Tues. Applicable Discounts Wed. Thur. Fri. 8:00 AM to 5:00 PM1 Full Rate Full Rate Full Rate Full Rate Full Rate 40% Disc 40% Disc 5:00 PM to 11:00 PM1 20% Disc 20% Disc 20% Disc 20% Disc 20% Disc 40% Disc 20% Disc 11:00 PM to 8:00 AM1 40% Disc 40% Disc 40% Disc 40% Disc 40% Disc 40% Disc 40% Disc Sat. Sun. Day Rate Period = Full Rate Evening Rate Period = 20% Discount Night and Weekend Rate Period = 40% Discount * For all calls originating from the Brooker exchange and requiring operator assistance, the effective date will be February 1, 1992. (M) Material on this page was previously found on Page 9 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 10.1 ISSUED: November 18, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: January 1, 1992* LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.1 Service Between Land Wire Telephones (Cont'd) (N) 5. Discounts and Applicable Rate Periods for Independent Companies concurring in this tariff. a. b. 18.3.2 (M) Mon. Tues. Applicable Discounts Wed. Thur. Fri. Sat. Sun. 8:00 AM to 5:00 PM1 Full Rate Full Rate Full Rate Full Rate Full Rate 60% Disc 60% Disc 5:00 PM to 11:00 PM1 35% Disc 35% Disc 35% Disc 35% Disc 35% Disc 60% Disc 35% Disc 11:00 PM to 8:00 AM1 60% Disc 60% Disc 60% Disc 60% Disc 60% Disc 60% Disc 60% Disc (T) Day Rate Period = Full Rate Evening Rate Period = 35% Discount Night and Weekend Rate Period = 60% Discount Service Through Mobile Telephone Service Base Stations a. * Discounts apply equally to the total charges for all messages with fractional amounts rounded down to the lower cent. Discounts do not apply to add on charges for customer dialed calling card, other station or person charges shown in 18.3.1.h.3. preceding. (N) (M) General 1. The regulations and rates set forth below apply for long distance message mobile telephone service furnished through the mobile telephone service base stations specified in Section 18.3.2.b. of this tariff. Such service is in addition to that offered in Section 17, Mobile Telephone Service. 2. Long distance message mobile telephone service is a communication service through a base station between a mobile unit and a land wire telephone located outside the mobile service area associated with such base station, or between two mobile units served through different base stations having different rate centers. For all calls originating from the Brooker exchange and requiring operator assistance, the effective date will be February 1, 1992. Material on this page was previously found on Page 6 of this Section. (M) (N) (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 11 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.3 TWO-POINT SERVICE (Cont'd) 18.3.2 (N) Service Through Mobile Telephone Service Base Stations (Cont'd) a. b. General (Cont'd) 3. Long distance message mobile telephone service also includes service through a mobile telephone service base station between a land wire telephone or mobile unit, and another station which is authorized by the Federal Communications Commission to communicate with the mobile telephone service base station, or between two such other stations. 4. In the application of regulations and rates, stations other than mobile units which are authorized by the Federal Communications Commission to communicate with a mobile telephone service base station are considered as mobile units. 5. The party on the mobile unit placing or receiving a long distance call shall inform the mobile service operator, upon request, as to the State in which the mobile unit is located at the time of placing or receiving the call. 6. Mobile telephone service is available to mobile units equipped for this service when within range of a base station through which such service is furnished and subject to transmission, atmospheric and like limitations. Rates 1. The rates between the applicable land wire telephone rate center and the rate center of the serving base station, or between the rate centers of two base stations are the schedules of rates as set forth in Section 18.3.1.h. preceding in addition to applicable charges for General Mobile Service calls specified in Section 17 of this Tariff. The rate center for the base station will be the same as the rate center for a wire telephone located in the same exchange as the base station unless otherwise noted. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 12 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.4 CONFERENCE SERVICE 18.4.1 18.4.2 (N) General a. Long distance message telecommunications conference service is that of furnishing connections between three or more land telephone numbers within the same LATA on one connection at the same time. b. Service is furnished where and to the extent that facilities permit. c. All stations on a conference connection may be so interconnected that each may communicate with all the others, or arrangements may be made whereby one station will be the transmitting station and all others receiving stations. d. One class of service only is offered whether the call is to specified persons or specified stations. e. The Company, upon request, will attempt to arrange for the establishment of a conference call at a specified time. Rate and Charge Application a. The initial period is one minute or any fraction thereof and the additional period is one minute or any fraction thereof. b. Rate airline distances are determined as provided in Section 18.5 c. Timing of Messages 1. Timing of messages as specified in Section 18.3.1.c. preceding will apply for conference service except: a. Chargeable time begins when connection is established between all the persons or specified stations on the conference. b. Chargeable time ends on a given two-point connection of a conference call when the connection is terminated by the originating station or the called party. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 13 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.4 CONFERENCE SERVICE (Cont'd) 18.4.2 (N) Rate and Charge Application (Cont'd) d. Charges for conference calls may, upon request, be reversed provided the total charge will be billed against one called station and the charge is accepted at the designated station. e. Rates Applicable on Certain Holidays On Christmas Day (December 25) and on New Year's Day (January 1), Independence Day (July 4), Thanksgiving Day and Labor Day the rate applicable is the Evening rate unless a lower rate would normally apply. 18.4.3 Rates and Charges a. 18.5 The total charge for the conference connection is the sum of: 1. The two-point initial minute and additional minute charges determined in accordance with 18.3.1.h.1. preceding for a call between the originating station and each called station on the conference. 2. The Person Additional Charge as determined in 18.3.1.h.2 for each called station. AIRLINE MILEAGE BETWEEN RATE CENTERS 18.5.1 General a. For the purpose of determining airline mileages vertical, and horizontal grid lines have been established across the State of Florida. The spacing between adjacent vertical grid lines and between horizontal grid lines represents a distance of one coordinate unit. This unit is the square root of 0.1, expressed in airline miles. A vertical (V) and horizontal (H) coordinate is computed for each rate center from its latitude and longitude location by use of appropriate map-projection equations. These rate centers and their V and H coordinates are shown in Section 18.5.3. A pair of V-H coordinates locates a rate center, for determining airline mileages, at a particular intersection of an established (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 14 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.5 AIRLINE MILEAGE BETWEEN RATE CENTERS (Cont'd) 18.5.1 18.5.2 (N) General (Cont'd) a. (Cont'd) vertical grid line with an established horizontal grid line. The distance between any two rate centers is the airline mileage computed as explained in Section 18.5.2. following. b. The rate centers in this Tariff are listed alphabetically in Section 18.5.3. following, with columns headed "V" and "H" which contain the vertical and horizontal coordinates for each of these rate centers. Determination of Airline Mileages a. To determine the rate distance between any two rate centers proceed as follows: 1. 2. 3. 4. 5. 6. Obtain the V and H coordinates for each rate center. Obtain the difference between the V coordinates of the two rate centers. Obtain the difference between the H coordinates. Square each difference obtained in 2. preceding. Add the squares of the "V" difference and "H" difference obtained in 3. preceding. Divide the sum of the squares obtained in 4. preceding by 10. Obtain the square root of the result obtained in 5. preceding. This is the rate distance in miles. (Fractional miles being considered as full miles.) EXAMPLE The rate distance is required between City One and City Two V H City One 7021 1281 City Two 6873 1894 Difference 148 613 Squared 21,904 + 375,769 = 397,673 397,673 - 10 = 39767.3 Square Rooted = 199.4 = 200 Airline Miles Note: The difference is always obtained by subtracting the smaller coordinate from the larger coordinate. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 15 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.5 AIRLINE MILEAGE BETWEEN RATE CENTERS (Cont'd) 18.5.3 (N) List of Rate Centers Rate Center Alachua Alford Alligator Point Altha Apalachicola Apopka Arcadia Archer Astor Avon Baker Baldwin Bartow Belle Glade Belleview Beverly Hills Big Pine Blountstown Boca Grande Boca Raton Bonifay Bonita Springs Boulogne Bowling Green Boynton Beach Bradenton Branford Bristol Bronson Brooker Brooksville Bunnell Bushnell Callahan Jacksonville Cantonment Cape Coral LATA Jacksonville Panama City Panama City Panama City Panama City Orlando United Gainesville Gainesville United Pensacola Jacksonville General Southeast Gainesville Gainesville Southeast Panama City United Southeast Panama City United Savannah, GA General Southeast General Jacksonville Panama City Gainesville Gainesville Gainesville Daytona Beach Gainesville 7622 Pensacola United V 7829 7930 7985 7929 8080 7940 8251 7882 7856 8145 8027 7684 8122 8231 7924 7988 8678 7948 8381 8233 7939 8410 7587 8169 8197 8270 7838 7943 7907 7795 8051 7771 8003 1329 8120 8383 H 1352 1925 1675 1869 1757 1068 0967 1327 1127 0948 2150 1323 1036 0709 1202 1252 0604 1842 0983 0574 1983 0858 1388 1005 0588 1116 1442 1831 1338 1337 1200 1114 1166 2237 0908 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 16 Cancels Original Page 16 ISSUED: February 4, 2005 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: February 21, 2005 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.5 AIRLINE MILEAGE BETWEEN RATE CENTERS (Cont'd) 18.5.3 List of Rate Centers (Cont'd) Rate Center Cape Haze Carrabelle Cedar Keys Century Chattahoochee Cherry Lake Chiefland Chipley Citra Clearwater Clermont Clewiston Cocoa Cocoa Beach Coral Springs Cottondale Crawfordville Crescent City Crestview Cross City Crystal River Dade City Davisville Daytona Beach DeBary Deerfield Beach De Funiak Springs De Land De Leon Springs Delray Beach Destin Dowling Park Dunnellon East Orange East Point Eau Gallie LATA United Panama City Gainesville Mobile, AL Panama City Tallahassee Gainesville Panama City Gainesville General Gainesville United Orlando Orlando Southeast Panama City Tallahassee Jacksonville Pensacola Gainesville Gainesville Gainesville Mobile, AL Daytona Beach Orlando Southeast Pensacola Daytona Beach Daytona Beach Southeast Pensacola Jacksonville Gainesville Orlando Panama City Orlando V 8362 8025 8006 8046 7881 7771 7922 7927 7863 8203 7990 8243 7925 7919 8267 7910 7936 7800 8025 7920 8006 8068 8083 7791 7884 8242 7992 7854 7845 8210 8085 7814 7966 7919 8068 7956 H 1001 1717 1370 2263 1834 1590 1378 1958 1250 1206 1098 0757 0903 0880 0591 1935 1703 1152 2128 1439 1271 1148 2295 1052 1056 0573 2047 1072 1092 0582 2080 1524 1266 0970 1741 0861 (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 17 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.5 AIRLINE MILEAGE BETWEEN RATE CENTERS (Cont'd) 18.5.3 (N) List of Rate Centers (Cont'd) Rate Center Eglin Air Force Base Englewood Eustis Everglades Fernandina Beach Flagler Beach Florahome Florida Sheriffs Boys Ranch Forest Fort George Fort Lauderdale Fort Meade Fort Myers Fort Myers Beach Fort Pierce Fort Walton Beach Fort White FPL Substation Freeport Frostproof Gainesville Geneva Glendale Graceville Grand Ridge Green Cove Spgs Greensboro Greenville Greenwood Gretna Groveland Gulf Breeze Haines City LATA V H Pensacola General Gainesville United Jacksonville Daytona Beach Jacksonville 8073 8350 7925 8458 7565 7754 7782 2086 1023 1116 0739 1280 1094 1246 Jacksonville Gainesville Jacksonville Southeast United United United Southeast Pensacola Jacksonville Southeast Pensacola General Gainesville Orlando Pensacola Panama City Panama City Jacksonville Panama City Tallahassee Panama City Panama City Gainesville Pensacola General 7760 7885 7609 8282 8144 8359 8405 8054 8097 7826 8370 8035 8120 7838 7891 7965 7892 7892 7713 7896 7810 7877 7879 7999 8153 8059 1506 1187 1251 0557 1014 0904 0899 0737 2097 1400 0572 2028 9070 1310 1009 2063 1973 1866 1242 1806 1611 1907 1796 1113 2183 1024 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 18 First Revised Page 18 Cancels Original Page 18 February 29, 2008 Vice President Little Rock, Arkansas EFFECTIVE: March 15, 2008 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.5 AIRLINE MILEAGE BETWEEN RATE CENTERS (Cont'd) 18.5.3 List of Rate Centers (Cont'd) Rate Center Hastings Havana Hawthorne High Springs Hilliard Hobe Sound Holley-Navarre Hollywood Homestead Homosassa Springs Hosford Howey-in-the-Hills Hudson Immokalee Indian Lake Indiantown Interlachen Inverness Islamorada Jacksonville Jacksonville Beach Jasper Jay Jennings Jensen Beach LATA Jacksonville Panama City Gainesville Jacksonville Jacksonville Southeast Pensacola Southeast Southeast Gainesville Panama City Gainesville General United General Southeast Jacksonville Gainesville Southeast Jacksonville Jacksonville Jacksonville Pensacola Jacksonville Southeast V 7747 7856 7827 7831 7605 8105 8113 8303 8439 8025 7935 7963 8117 8357 8087 8148 7801 7995 8560 7649 7630 7736 8038 7736 8080 H 1183 1756 1263 1373 1357 0661 2151 0546 0543 1259 1795 1116 1230 0805 0944 0713 1234 1223 0510 1276 1227 1504 2243 1539 0697 Jupiter Keaton Beach Kenansville Key Largo Keystone Heights Key West Kingsley Lake Kissimmee La Belle Southeast Jacksonville Orlando Southeast Gainesville Southeast Jacksonville Orlando United 8124 7927 8040 8484 7786 8745 7746 8002 8294 0642 1537 0894 0491 1276 0668 1293 1009 0848 (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 19 Cancels Original Page 19 ISSUED: February 4, 2005 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: February 21, 2005 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.5 AIRLINE MILEAGE BETWEEN RATE CENTERS (Cont'd) 18.5.3 List of Rate Centers (Cont'd) Rate Center Lake Buena Vista Lady Lake Lake Butler Lake City Lakeland Lake Placid Lake Wales Laurelhill Lawtey Lee Leesburg Lehigh Acres Live Oak Lynn Haven Luraville Macclenny Madison Malone Marathone Marco Island Marianna Maxville Mayo McIntosh Melbourne Melrose Miami Micanopy Middleburg Milton Molino Monticello Montverde Moore Haven Mount Dora LATA Orlando Gainesville Jacksonville Jacksonville General United General Pensacola Jacksonville Tallahassee Gainesville United Jacksonville Panama City Jacksonville Jacksonville Tallahassee Panama City Southeast United Panama City Jacksonville Jacksonville Gainesville Orlando Gainesville Southeast Gainesville Jacksonville Pensacola Pensacola Tallahassee Orlando United Gainesville V 7995 7937 7773 7768 8107 8187 8094 7976 7741 7789 7954 8344 7782 8039 7815 7701 7790 7859 8644 8476 7901 7706 7846 7874 7963 7800 8351 7862 7717 8091 8097 7819 7972 8246 7929 H 1052 1164 1352 1419 1071 0891 0996 2131 1314 1552 1143 0864 1489 1922 1499 1345 1575 1916 0562 0806 1907 1318 1492 1265 0854 1272 0527 1287 1280 2190 2248 1658 1087 0796 1102 (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 20 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.5 AIRLINE MILEAGE BETWEEN RATE CENTERS (Cont'd) 18.5.3 (N) List of Rate Centers (Cont'd) Rate Center Mulberry Munson Myakka Naples Newberry New Port Richey New Smyrna Beach North Cape Coral North Dade North Fort Myers North Key Largo North Naples North Port Oak Hill Ocala Okeechobee Oklawaha Old Town Orange City Orange Park Orange Springs Orlando Oviedo Pace Pahokee Palatka Palm Coast Palmetto Panacea Panama City Panama City Beach Paxton Penney Farms Pensacola Perrine Perry LATA General Pensacola General United Gainesville General Daytona Beach United Southeast United Southeast United General Daytona Beach Gainesville United Gainesville Gainesville Daytona Beach Jacksonville Gainesville Orlando Orlando Pensacola Southeast Jacksonville Daytona Beach General Tallahassee Panama City Panama City Pensacola Jacksonville Pensacola Southeast Jacksonville V 8133 8034 8256 8447 7867 8142 7819 8369 8320 8357 8446 8425 8321 7844 7909 8142 7915 7912 7869 7682 7829 7954 7913 8106 8205 7774 7744 8266 7964 8057 8067 7959 7728 8147 8400 7872 H 1059 2187 1033 0840 1356 1220 1011 0918 0538 0911 0492 0855 1013 0979 1227 0796 1178 1411 1063 1264 1232 1031 1016 2207 0723 1197 1118 1119 1690 1914 1939 2108 1261 2200 0535 1565 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 21 Cancels Original Page 21 ISSUED: February 29, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 15, 2008 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.5 AIRLINE MILEAGE BETWEEN RATE CENTERS (Cont'd) 18.5.3 List of Rate Centers (Cont'd) Rate Center Pierson Pine Island Plant City Polk City Pomona Park Pompano Beach Ponce de Leon Ponte Vedra Beach Port Charlotte Port St. Joe Port S. Lucie Punta Gorda Quincy Raiford Reedy Creek Reynolds Hill LATA Daytona Beach United General General Jacksonville Southeast Pensacola Jacksonville United Panama City Southeast United Panama City Jacksonville Orlando Panama City V 7834 8389 8127 8067 7798 8258 7976 7638 8324 8091 8082 8324 7878 7753 8014 7935 H 1123 0944 1099 1067 1173 0566 2017 1219 0983 1818 0709 0968 1780 1340 1049 2033 St. Cloud St. Marks St. Petersburg Salt Springs San Antonio Sanderson Sanford Sanibel-Captiva Islands Santa Rosa Beach Sarasota Seagrove Beach Sebastian Sebring Shalimar Silver Springs Shores Sneads Orlando Tallahassee General Gainesville Gainesville Jacksonville Orlando 7999 7923 8224 7836 8080 7721 7892 0984 1672 1159 1181 1160 1366 1042 United Panama City General Panama City Southeast United Pensacola 8412 8067 8295 8069 7998 8155 8087 0912 2034 1094 2007 0801 0927 2098 Gainesville Panama City 7913 7886 1196 1850 (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 22 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.5 AIRLINE MILEAGE BETWEEN RATE CENTERS (Cont'd) 18.5.3 (N) List of Rate Centers (Cont'd) Rate Center Sopchoppy Spring Lake Starke Stuart Sugarloaf Key Sunny Hills Tallahassee Tampa Central1 Tampa East Area1 Tampa North Area1 Tampa South Area1 Tampa West Area1 Tarpon Springs Tavares The Beaches Titusville Trenton Trillacoochee Tyndall Air Force Base Umatilla United Valparaiso Venice Vernon Vero Beach Wakulla Spring Waldo LATA Tallahassee United Jacksonville Southeast Southeast Panama City Tallahassee General General General General General General Gainesville Panama City Orlando Gainesville Gainesville V 7968 8159 7764 8092 8705 7976 7877 8173 8151 8108 8205 8156 8165 7939 8074 7883 7894 8049 H 1712 0905 1306 0695 0639 1942 1716 1147 1117 1176 1101 1188 1217 1119 1851 0946 1387 1157 Panama City Gainesville Southeast Pensacola General Panama City Southeast Tallahassee Gainesville 8068 7910 8154 8066 8331 7975 8024 7918 7798 1892 1123 0677 2088 1053 1971 0770 1690 1299 Note 1: Rate centers to be used to determine mileage to non-Tampa rate centers within 40 miles of airline distance. Mileage measurement to rate enters that are 41 airline miles or more from a Tampa area will be computed using the Central Tampa V and H designation. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Original Page 23 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.5 AIRLINE MILEAGE BETWEEN RATE CENTERS (Cont'd) 18.5.3 List of Rate Centers (Cont'd) Rate Center Walnut Hill Wauchula Weekiwachee Springs Welaka Wellborn West Kissimmee West Palm Beach Westville Wewahitchka White Springs Wildwood Williston Windermere Winter Garden Winter Haven Winter Park Yankeetown Youngstown-Fountain Yulee Zephyrhills Zolfo Springs 18.6 (N) LATA Mobile, AL United Gainesville Jacksonville Jacksonville Orlando Southeast Panama City Panama City Jacksonville Gainesville Gainesville Orlando Orlando General Orlando Gainesville Panama City Jacksonville General United V 8083 8183 8075 7807 7778 8002 8166 8955 8023 7753 7958 7900 7978 7970 8084 7941 7994 7998 7585 8092 8191 H 2294 0995 1231 1183 1453 1029 0607 2010 1834 1455 1176 1302 1053 1069 1034 1034 1307 1900 1300 1132 0987 DIRECTORY ASSISTANCE SERVICE 18.6.1 General The Company furnishes directory assistance for the purpose of aiding subscribers in obtaining telephone numbers. When ALLTEL customers in Florida request assistance in obtaining telephone numbers of subscribers who are located outside their local calling area but with the same Number Plan Area, the charges set forth following apply. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Fourth Revised Page 24 Cancels Third Revised Page 24 ISSUED: August 31, 2010 BY: Vice President Little Rock, Arkansas EFFECTIVE: September 15, 2010 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.6 DIRECTORY ASSISTANCE SERVICE (Cont'd) 18.6.2 Rates a. A charge is applicable for each call to directory assistance except as noted following. (Maximum of two requested telephone numbers per call) 1. Directory Assistance Service (a) b. 18.7 Each Rate $0.67 Charges for Directory Assistance Service are not applicable to calls received from services furnished for the primary use by handicapped persons, who are unable to use the telephone directory. INTRALATA LONG DISTANCE VERIFICATION AND EMERGENCY INTERRUPT SERVICE 18.7.1 General Verification and Emergency Interrupt Service is furnished where and to the extent that facilities permit. The customer shall indemnify and save the Company harmless against all claims that may arise from either party to the interrupted call or any person. a. Verification 1. The Company furnishes Verification Service for the purpose of aiding subscribers with legitimate call completion problems. Upon request the operator will verify and provide the line status condition of a subscriber line within the intraLATA calling area but outside the local calling area. 2. A subscriber originated request for verification of an intraLATA long distance number other than an emergency agency number is a chargeable verification request if a Company operator determines that the line is in use. No charge applies if the line is out of order. (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 25 Cancels Original Page 25 ISSUED: June 1, 2001 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: June 18, 2001 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 18.7 INTRALATA LONG DISTANCE VERIFICATION AND EMERGENCY INTERRUPT SERVICE (Cont'd) 18.7.1 General (Cont'd) b. 18.7.2 Emergency Interrupt Service 1. The Company furnishes Emergency Interrupt Service when a subscriber who has originated a verification request to a line which has been found in a busy talking state informs the operator that an urgent or emergency situation exists and requests that the operator have the busy line cleared. 2. A subscriber originated request for Emergency Interrupt to an intraLATA long distance number other than an emergency agency number is a chargeable Emergency Interrupt request. Application of Rates and Charges a. No charge will apply if the requesting customer identifies that the call is to or from an official public emergency agency. An official public emergency agency is defined as a government agency which is operated by the Federal, state or local government, and has the capability and legal authority to provide prompt and direct aid to the public in emergency situations. Such agencies include the local police, state police, fire department, licensed hospitals, etc. b. Charges may not be billed on a collect basis or on a third number basis to the number being verified or interrupted. c. If the number verified is not in use, or as a result of interrupt the line is cleared, and, at the calling party's request, the operator completes the call, the charges as specified in 18.3.1.h. of this tariff apply in addition to the applicable verification and emergency interrupt charges. d. ALLTEL Florida, Inc. concurs in the rates, charges and regulations governing intraLATA long distance verification and emergency interrupt service as filed by BellSouth Telecommunications, Inc. in its General Subscriber Services Tariff and amendments authorized by the Florida Public Service Commission or applicable law. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Second Revised Page 26 Cancels First Revised Page 26 ISSUED: November 18, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: January 1, 1992 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE RESERVED FOR FUTURE FILINGS GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 27 Cancels Original Page 27 ISSUED: March 27, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 10, 1992 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 First Revised Page 28 Cancels Original Page 28 ISSUED: March 27, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 10, 1992 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 18 Second Revised Page 29 Cancels First Revised Page 29 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE (T) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Second Revised Contents Page 1 Cancels First Revised Contents Page 1 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS CONTENTS PAGE NO. 19.1 GENERAL 1 19.2 USE OF SERVICE 3 19.3 LIMITATION OF SERVICE 4 19.4 RATES 6 19.4.1 19.4.2 19.4.3 19.4.4 19.4.5 19.4.6 19.4.7 19.4.8 19.4.9 19.4.10 19.4.11 19.4.12 19.4.13 Recurring Rate Structure Rate Tables Method of Determining Usage Charges Fractional Periods Installation Charges Four-Wire Terminating Agreement Access Line Terminations Access Line Extensions Minimum Average Time Requirement Minimum Service Period Allowance for Interruptions Timing Calls Directory Listing (800 Service Only) 6 7 11 13 13 19 20 20 21 21 21 23 24 (D) (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Fourth Revised Page 1 Cancels Third Revised Page 1 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 WIDE AREA TELECOMMUNICATIONS 19.1 GENERAL a. Wide Area Telecommunications Service (WATS) is the furnishing of facilities by the Company and the concurring Local Exchange Carriers and, when applicable, an interLATA carrier for dial type telecommunications between a station associated with a WATS access line and stations using the public switched network within the State of Florida in accordance with the regulations and schedule of charges specified in this Tariff and, when applicable, the tariff of the interLATA carrier. The WATS charges set forth in this Tariff are in payment for the service furnished between the calling and called stations within Florida. The intraLATA and interLATA portions of 800 Service are only offered in combination with each other and may not be subscribed to separately, or may be offered in combination with an interLATA WATS. 1. The rates and charges specified herein for WATS provide for a WATS access line. The WATS access line consists of all Central Office line equipment and all outside plant facilities up to and including the Company-provided standard network interface as defined in Section 1 of this Tariff. 2. WATS access line extensions associated with an intraLATA WATS access line must be located within the same LATA as the WATS access line.1 WATS access line extensions associated with an intraEAEA WATS access line must be located within the same EAEA2 as the WATS access line. 3. b. Jack charges for Company-provided jacks, other than the standard network interface, used in association with WATS are specified in Section 14 of this Tariff. Dial type telecommunications, as specified in a. preceding is a call dialed and completed from or to a WATS access line without the assistance of a Company operator3, except that a Company operator will: 1. Reestablish a call which has been interrupted after the called number has been reached, or Note 1: Refer to the interLATA carrier's tariff for rates and charges applicable to WATS access line extensions terminated in a LATA other than the WATS access line. Note 2: Refer to Section 10.3.2. of the Florida Access Service Tariff for the definition of EAEA. Note 3: Due to the technical limitations of certain interLATA carriers' services, operator assistance as specified in 19.1.b. preceding cannot be provided with the Combined Outward WATS offered in conjunction interLATA carriers having these technical limitations. (M) Material previously found on Page 2 of this section. (M) (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 First Revised Page 2 Cancels Original Page 2 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 WIDE AREA TELECOMMUNICATIONS 19.1 GENERAL (Continued) c. Each WATS access line will be arranged at the customer's option for either Outward WATS or 800 Service but not for both, subject to the provisions and regulations outlined herein and in Section 2 of this Tariff. d. WATS arranged for Statewide4 or combined outward service provides for the origination of calls from a station associated with WATS for telecommunications with stations within this State by way of the WATS access line and the public switched network. WATS arranged for intraLATA only outward service provides for the origination of calls from a station associated with WATS for telecommunications with stations within the same LATA and this same State by way of the WATS access line and the public switched network. WATS arranged for telecommunications with stations within the same EAEA and this same state by way of the WATS access line and the public switched network. WATS arranged for interLATA only outward service provides for the origination of calls from a station associated with WATS for telecommunications with stations in a different LATA and the same state by way of the WATS access line and the public switched network.4 e. WATS arranged for 800 Service provides for the termination of calls from stations within this State, for telecommunications with a station associated with an 800 Service access line located within the State. (M) (M) Note 4: Refer to the interLATA carrier's tariff for rates applicable to Statewide usage. (M) Material previously on this page moved to Page 1 of this section. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 3 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.1 GENERAL (Cont'd) f. 19.2 (N) Service Group 1. The term "Service Group" as used in connection with Outward WATS denotes one or more Outward WATS access lines for the same service area terminated in the same multiline terminating system at the same premises. 2. The term "Service Group" as used in connection with 800 Service denotes the access lines arranged in Central Office equipment furnished by the Company as part of a given hunting arrangement. g. WATS is furnished only if the necessary facilities are available in the offices technically capable of providing the service. h. Combined Outward WATS is furnished only in offices where the interLATA carrier has purchased appropriate Feature Group C or D access facilities. i. Directory Assistance Service for customers of ALLTEL requesting telephone number of subscribers who are located outside their local calling area but within the same Number Plan Area is furnished under the provisions of Section 18.7 of this Tariff. Such calls will be included in the determination of WATS usage charges. USE OF THE SERVICE a. WATS is provided for use by the subscriber and may be used by others, when so authorized by the subscriber, providing that all such usage shall be subject to the provisions of this Tariff. b. Orders, including those which involve the start, rearrangements, release or discontinuance of service, will be accepted by the company only from the subscriber. c. Resale or shared use of WATS is permitted. Exchange access to such resold or shared services will be provided via business exchange service at rates and charges for Flat Rate PBX trunks as specified in Section 3.4.2.c. preceding. Entities reselling intrastate WATS are required to obtain a certificate of public convenience and necessity from the Florida Public Service Commission. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 4 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.2 USE OF THE SERVICE (Cont'd) d. 19.3 (N) The service is furnished subject to the condition that all applicable regulations stipulated in Section 2 of this Tariff will be adhered to and that there will be no abuse or fraudulent use of the service. Abuse or fraudulent use of service includes: 1. The placing or acceptance of a WATS call by a WATS subscriber, his agent, employee or representative, in response to an uncompleted long distance call, which was not completed in order to transmit or receive intelligence without payment of the applicable long distance charge. 2. The obtaining, or attempting to obtain, or assisting another to obtain, Wide Area Telecommunications Service by arranging, tampering with, or making connection with any facilities of the Company, or by any trick, scheme, false representation, or false credit device, or by or through any other fraudulent means or device whatsoever, with intent to avoid the payment, in whole or in part, of the regular charge for such service. e. WATS is available for use with data transmitting and receiving equipment (including telewriter equipment) and teletypewriter equipment for the transmission and reception of data signals subject to the regulations as specified in 16.1.1.d. preceding. f. 800 Service facilities are available for use with Public Announcement Services and are subject to the provisions and regulations outlined herein and in Sections 2 and 13 of this Tariff. LIMITATION OF SERVICE a. Wide Area Telecommunications Service does not include person-to-person, collect, conference, or other calls requiring operator handling except as provided in 19.1.b. preceding. b. WATS is not represented as adapted for connection to other services of the Company. This service contemplates the provision of satisfactory transmission only between the access line and the called or calling stations. Extensions from WATS access lines are restricted to the use of the subscriber, his representatives and associates and are furnished only (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 5 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.3 LIMITATION OF SERVICE (Cont'd) b. (N) (Cont'd) on the same or different premises of the same subscriber except that extensions from 800 Service may be located on other than the subscriber's premises for the purposes of answering calls when the subscriber is not available at the main station and except that WATS access line extensions may be shared, provided those extensions lines are located on the customer's premises. Connection of WATS to other services is permitted on a switched basis only. No permanent connection between WATS and other service may be established. However, satisfactory transmission cannot be assured when the WATS access line is connected to other Company services or to customer-provided equipment or services. WATS may be terminated at a premises where telecommunications management functions are performed on behalf of the customer only if the customer has a requirement to communicate over the WATS line to or from premises of that customer located in the State of Florida. In such cases the premises where telecommunications management functions are performed will be considered a customers premises. WATS access lines and extensions will be terminated only at premises located within the State of Florida. c. 800 Service is furnished upon condition that the customer accept and make use of the terminations or connections provided in accordance with 19.1.e. preceding, and that the customer obtain a sufficient number of access liens to prevent the percent of calls completed to calls attempted (including busy and unanswered calls) from falling below 50% for two consecutive months. Customers falling below the 50% level of completions will be required to subscribe to additional access lines to handle the incoming calls with at least a 50% completion level. Should the customer refuse to subscribe to these lines, the Company, without incurring any liability, may terminate the 800 Service, provided at that, in case of termination of service, at least five days have elapsed following written notification to the subscriber by mail or in person of the Company's intention to terminate the service for such cause. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 6 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.3 LIMITATION OF SERVICE (Cont'd) d. 19.4 (N) Any arrangement permitting customer control of the number of calls completed to an 800 Service access line is not permitted. RATES 19.4.1 Recurring Rate Structure a. The separate recurring usage rate structures of the Local Exchange Carrier and the interLATA carrier providing Combined IntraLATA/InterLATA Outward WATS or 800 Service are based on separate identification of intraLATA and interLATA usage as directed by the Commission. b. For 800 Service, Combined Outward WATS, and IntraLATA Outward WATS, the intraLATA usage is applied to the Schedule of Monthly Usage Charges in 19.5.4.c. following, and the interLATA usage is applied to the approved tariff rates of the interLATA carrier. For IntraEAEA Outward WATS, the IntraEAEA usage is applied to the Schedule of Monthly Usage Charges in 19.5.4.c. following. c. The Schedule of Monthly Usage Charges in 19.5.4.c. requires a separate monthly charge for each access line in a service group independent of usage on that line or service group. d. Monthly usage charges for a service group are computed on an average usage per line basis according to the tapered schedule. Hourly rates for each additional hour of use decrease at defined levels of use called taper points. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 First Revised Page 7 Cancels Original Page 7 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.2 Rate Tables a. Access Line Charges1,2 1. a. Outward c. d. e. For Combined IntraLATA/InterLATA Service with the assistance of a Company operator3 each For Combined IntraLATA/InterLATA Service without the assistance of a Company operator,3 each For IntraLATA Service only, each For IntraEAEA Service only, each4 For Statewide Carrier Service, each 2. 800 Service a. For Statewide Service (in conjunction with an interLATA carrier), each b. Monthly Rate (N) $37.45 (N) 37.45 37.45 37.45 37.45 (N) (N) 37.45 (N) Note 1: For Access Line Charges applicable to InterLATA Service, refer to Florida Access Tariff Section E6.8.3. Note 2: The Dedicated Access Line Monthly Rates will be reduced by the amount of the gross receipts tax for certified vendors of telecommunications services. Note 3: See 19.1.b. preceding. Note 4: The technical capability to provide this service is not available at this time. This service is included in this Tariff per the Florida Public Service Commission Order No. 14621. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 8 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.2 (N) Rate Tables (Cont'd) b. Rate Periods Rates applicable are based on the time of day, day of week as follows: 1. Business Day Period 8AM to 5PM Monday through Friday, The Business Day Period for holidays (New Year's Day, Independence Day, Thanksgiving Day, Labor Day, Christmas Day) is charged at Evening Period Rates. 2. Evening Period 5PM to 11PM Sunday through Friday. 3. Night/Weekend Period 11PM to 8AM all days 8AM to 11PM Saturday 8AM to 5PM Sunday c. Monthly Usage Charges The hourly rates apply to the average usage of each access line for each rate period within a service group rounded to the nearest tenth of an hour (See "Service Group" definition in 19.1.f. preceding) 1. Outward WATS - IntraLATA portion, per hour of use (a) (b) (c) (d) (e) 0-10 hours 10.1 - 25 hours 25.1 - 50 hours 50.1 - 80 hours Over 80 hours Day $ 9.28 8.43 7.60 7.00 7.00 Evening $ 6.40 5.82 5.24 4.82 4.82 N/Wknd $ 3.71 3.71 3.71 3.71 3.71 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Second Revised Page 9 Cancels First Revised Page 9 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.2 Rate Tables (Cont'd) c. Monthly Usage Charges (Cont'd) 2. Outward WATS - Intra EAEA portion, per hour of use. (a) (b) (c) (d) (e) d. 0 -10 hours 10.1 - 25 hours 25.1 - 50 hours 50.1 - 80 hours Over 80 hours 3. 800 Service - Statewide Service (IntraLATA portion), per hour of use. (a) (b) (c) (d) (e) 0 - 10 hours 10.1 - 25 hours 25.1 - 50 hours 50.1 - 80 hours Over 80 hours Day $ 9.28 8.43 7.60 7.00 7.00 14.11 12.40 10.58 9.60 8.94 Evening $ 6.40 5.82 5.24 4.82 4.82 9.99 8.71 7.40 6.84 6.33 N/Wknd $ 3.71 3.71 3.71 3.71 3.71 5.78 5.78 5.78 5.78 5.78 Monthly Usage Charges for Independent Companies concurring in this Tariff. 1. Outward WATS IntraLATA portion, per hour of use. (a) (b) (c) (d) (e) 0 - 10 hours 10.1 - 25 hours 25.1 - 50 hours 50.1 - 80 hours Over 80 hours (N) (N) 16.50 15.00 13.50 12.00 10.50 11.38 10.35 9.31 8.28 7.24 6.60 6.60 6.60 6.60 6.60 Note 1: Monthly Usage Charges will be reduced by the amount of the gross receipts tax for certified vendors of telecommunications services. Note 2: For Combined Outward WATS, the interLATA usage charge as contained in the interLATA carrier's tariff will apply to the interLATA usage. Note 3: The technical capability to provide this service is not available at this time. This service is included in this Tariff per the Florida Public Service Commission Order No. 14621. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Second Revised Page 10 Cancels First Revised Page 10 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.2 Rate Tables (Cont'd) d. Monthly Usage Charges for Independent Companies concurring in this Tariff. (Cont'd) 2. Outward WATS - IntraEAEA portion, per hour of use. (a) (b) (c) (d) (e) 3. 0 - 10 hours 10.1 - 25 hours 25.1 - 50 hours 50.1 - 80 hours Over 80 hours Day $16.50 15.00 13.50 12.00 10.50 Evening $11.38 10.35 9.31 8.28 7.24 N/Wknd $ 6.60 6.60 6.60 6.60 6.60 800 Service - Statewide Service (IntraLATA portion), per hour of use. (a) (b) (c) (d) (e) 0 - 10 hours 10.1 - 25 hours 25.1 - 50 hours 50.1 - 80 hours Over 80 hours (N) (N) 16.60 14.60 12.45 11.50 10.50 11.75 10.25 8.71 8.05 7.45 6.80 6.80 6.80 6.80 6.80 Note 1: Monthly Usage Charges will be reduced by the amount of the gross receipts tax for certified vendors of telecommunications services. Note 2: For Combined Outward WATS, the interLATA usage charge as contained in the interLATA carrier's tariff will apply to the interLATA usage. Note 3: The technical capability to provide this service is not available at this time. This service is included in this Tariff per the Florida Public Service Commission Order No. 14621. (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 11 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.3 (N) Method of Determining Usage Charges a. For Combined IntraLATA/InterLATA Outward WATS or IntraLATA Outward WATS, apply the following to the intraLATA calls and usage. For IntraEAEA WATS, apply the following to the intraEAEA calls and usage. For statewide 800 Service provided in conjunction with an interLATA carrier, carrier apply the following to only the intraLATA 800 calls and usage. 1. Determine the total number of completed calls for the service group for each rate period. 2. Determine the equivalent hours used for each rate period by applying the minimum average time requirement 30 seconds (1 call x 30 seconds). 3. Determine the total actual hours used for each rate period for each service group, rounded to the nearest tenth (one decimal place). 4. Determine the total chargeable hours for each rate period for each service group. This is the greater of 19.5.5.a.2. or 19.5.5.a.3. preceding, rounded to the nearest tenth (one decimal place). Note 1: Monthly Usage Charges will be reduced by the amount of the gross receipts tax for certified vendors of telecommunications services. Note 2: The technical capability to provide this service is not available at this time. This service is included in this Tariff per the Florida Public Service Commission Order No. 14621. Note 3: To the preceding usage charge must be added the appropriate monthly 800 Service access line charge as specified in 19.5.5.4.a. preceding to arrive at the total charge. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Second Revised Page 12 Cancels First Revised Page 12 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Continued) 19.4.3 Method of Determining Usage Charges (Continued) a. (Continued) 5. Determine the number of access lines, within each service group, in service during the month. Access lines in service for a fraction of a month are based on the number of days in service divided by 30 days. The result is rounded to the nearest hundredth (two decimal places). The same number of access lines is used for each rate period. 6. Determine the average usage for each rate period for each access line in each service group by dividing the chargeable hours in 19.5.5.a.4. preceding by the number of access lines in 19.5.5.a.5. preceding. 7. Determine the usage charge per rate period for each access line by multiplying the hourly rate in the appropriate taper(s) by the number of hours used in each taper and totaling these charges. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 First Revised Page 13 Cancels Original Page 13 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Continued) 19.4.3 Method of Determining Usage Charges (Continued) a. (Continued) 7. 19.4.4 19.4.5 (T) (Continued) Outward WATS Effective Date Cap 800 Service Effective Date Cap October 1, 1985 April 1, 1986 October 1, 1986 April 1, 1987 October 1, 1986 April 1, 1987 October 1, 1987 $ 750 $1000 $1250 None $ 900 $1250 None 8. Determine the total usage charge for each rate period for each service group by multiplying the usage charge per rate period in 19.5.5.a.7. preceding by the number of access lines in 19.5.5.a.5. preceding. 9. Determine the total usage charge in a service group for all rate periods by adding the results from each rate period in 19.5.5.a.8. preceding. Fractional Periods a. The charges for a fractional part of a month will be a proportionate part of the monthly recurring charge based on the actual number of days the service is provided plus the usage charges applicable for that month. b. For the purpose of administering this regulation with respect to the determination of charges for a fractional part of a month, every month is considered to have 30 days. Installation Charges a. Definitions Service Ordering Charge - The term Service Ordering Charge means the charge that applies for work performed by the Company in connection with the receiving, recording and processing of customer requests for service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 First Revised Page 14 Cancels Original Page 14 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.5 Installation Charges (Cont'd) a. Definitions (Cont'd) Central Office Work Charge and New Line Construction Charge - Covers work associated with establishing or changing each WATS access line or access line extension connection. Premises Visit Charge - The term Premises Visit Charge means the charge that applies for a visit to the customer's premises to perform work, other than disconnect work, requested by the customer. Premises Work Charges - Simple Service. Simple Premises Work Charges are nonrecurring charges based on the labor time and miscellaneous materials required to complete the installation of customer requested rearrangements on the customer's premises. Premises work is that work performed by a Company representative on a customer premises which includes, but is not limited to , customer requests for rearrangements of a drop wire, protector, and/or Network Interface. Premises work does not include the work required to establish network access... b. For installation of WATS access lines, extensions or four-wire terminating arrangements 1. Access Lines and Extension Lines a. b. Nonrecurring Charge Service Ordering - Primary, each order -WATS Service $35.00 -800 Service 35.00 Service Ordering - Secondary, each order -WATS Service 12.50 -800 Service 12.50 (N) (N) (N) (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 First Revised Page 15 Cancels Original Page 15 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.5 Installation Charges (Cont'd) b. (Cont'd) 1. (M) Access Lines and Extension Lines (Cont'd) c. d. e. 2. Central Office Work Charge,1 each -WATS Service -800 Service New Line Connection Charge,2 each -WATS Service -800 Service Premises Visit, each visit -WATS Service -800 Service Nonrecurring Charge 19.50 19.50 (N) (N) 31.50 31.50 (N) (N) 19.00 19.00 (N) (N) (M) Four-Wire Terminating Arrangements This charge is in addition to the access line nonrecurring charges. Nonrecurring Charge a. Each Arrangement $17.00 c. (N) (N) For moving a dedicated access line or extension line 1. Move - Network Interface a. b. Service Ordering, each order3 $12.50 Premises Visit, each visit 19.00 (N) (N) (M) (M) Note 1: Central Office Work Charge is applicable for all access lines connected. Note 2: New Line Connection Charge is applicable for all new access lines or additional access lines over and above the number previously installed at a premises. Note 3: In addition to the Service Ordering charge, Time and Materials work charges apply as specified in 19.5.7.g. Premise Work Charges. (M) Material on this page was previously found on page 14 of this section. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 First Revised Page 16 Cancels Original Page 16 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.5 Installation Charges (Cont'd) (M) c. For moving a dedicated access line or extension line (Cont'd) 2. Outside Move, Different Building Moves to a different building will be treated as a disconnect of the existing access line or extension and installation charges as specified in 19.5.7.b. preceding will be applicable. d. Conversion Charges 1. 2. 3. e. (N) Separating and existing 800 service into two or more hunting arrangements which contain the same 800 Service access lines as the original hunting arrangement. a. Service Ordering, each order 12.50 b. Central Office Work Charge, each1 19.50 (N) (N) Combining two or more 800 service hunting arrangements into a single hunting arrangement containing the same 800 Service access lines. a. Service Ordering, each order 12.50 b. Central Office Work Charge, each1 19.50 (N) (N) (M) Each arrangement 85.75 (N) Change Primary Interexchange Carrier (PIC) 1. For InterLATA portion of Combined Outward WATS a. Initial Line 11.00 b. Additional line each, same order as initial line 3.00 Note 1: Central Office Work Charge is applicable for access lines connected. (M) (N) Conversion to a Four-Wire Termination Arrangement a. F. Changing the 800 Service telephone number to a different number at the request of the customer. Nonrecurring Charge a. Service Ordering, each order $12.50 b. Central Office Work Charge, each1 19.50 Material on this page was previously found on page 15 of this section. (N) (N) (D) (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 17 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.5 (N) Installation Charges (Cont'd) g. Premises Work Charges - Associated with Simple Service 1. Time and Materials Charging a. b. Description 1. The Premises Work Charge applies to all customers requested arrangement work done by the Company on the customer's premises. 2. The Premises Work Charge is bases on the installation labor time and miscellaneous materials required to complete the customer's request for rearrangement. Definitions 1. c. Billable Premises Work - Premises work performed by a Company representative on a customer's premises exclusive of work required to establish network access. Examples of premises work include rearrangement of a drop wire, protector, and/or Network Interface. Regulations 1. The Premises Work Charges apply to all customers requested installation, move and change work done by the Company on the customer's premises exclusive of establishing or re-establishing network access, or as otherwise specified in 19.5.7.g.1.c.5. following. 2. The Premises Work Charges apply in addition to all other applicable rates and charges for services. 3. If, for Company reasons, more than one Company technician is involved in performing billable premises work on the same service order, only one Premises Visit Charge will apply. Premises Work Charges will be calculated by totaling the billable work time performed by all technicians. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 18 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.5 (N) Installation Charges (Cont'd) g. Premises Work Charges - Associated with Simple Service (Cont'd) 1. Time and Materials Charging (Cont'd) c. Regulations (Cont'd) 4. Residence customers with PBX, Centrex/ESSX, HORIZON, or key equipment are subject to applicable Complex charges in lieu of Simple Service Premises Work Charges. 5. Premises Work Charges do not apply to the following work: To rearrange a customer's telephone service if required or initiated by the Company To install or rearrange telephone equipment located on a customer's premises but used exclusively by the Company for maintenance or training activities, The "from" portion of work involved in a transfer of service from one premises to another. Disconnection and/or removal of the following items of service or equipment, providing no other work subject to service charges is involved: 1) Main or extension station telephones, 2) Directory listings and directory services, 3) Access line services. For the complete cancellation of the service order before any billable premises work is performed. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 First Revised Page 19 Cancels Original Page 19 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.5 Installation Charges (Cont'd) g. Premises Work Charges - Associated with Simple Service (Cont'd) 2. Rates and Charges a. Premises Work Charges apply as follows: 1. Premises Work Charge - Each 15-minute increment of billable premises work, rounded to the nearest 15-minute increment a. 19.4.6 Simple Service1 Nonrecurring Charge Schedule 1 Schedule 2 Schedule 3 $9.00 $10.25 $11.75 Four-Wire Terminating Arrangement a. The Four-Wire Terminating Arrangement charge is in addition to the monthly recurring charges. 1. Four-Wire Terminating Arrangement Charge a. Each arrangement Monthly Rate $10.00 Note 1: Schedule 1 is applicable to work performed Monday through Friday, between 8:00 a.m. and 5:00 p.m. Schedule 2 is applicable to work performed Monday through Friday at hours other than Schedule 1 and all day Saturday. Schedule 3 is applicable to work performed on Sundays and holidays, including New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 First Revised Page 20 Cancels Original Page 20 ISSUED: July 28, 1992 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 28, 1992 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) 19.4.7 19.4.8 Access Line Terminations a. The terminating point of a WATS access line is the standard network interface. The first termination is the WATS access line and all other terminations on the same line are WATS access line extensions. b. The WATS access line may terminate in one of the following: 1. To terminal equipment, multiline terminating systems or a communication system on the customer's premises. 2. To switching equipment in the Company Central Office. 3. To an Other Common Carrier (OCC) or Central Office Connection Facility (COCF) channel in the Company Central Office. Access Line Extensions a. Located in the Same Exchange as Main Termination 1. 2. 3. First extension termination on different premises from main termination Monthly Rate a. Each $25.00 (N) (N) Additional termination in same building as main or other extension termination Nonrecurring Charge a. Each $ (N) (N) First Extension termination in different building, same premises as main or other extension termination Monthly Rate a. Each $ 9.25 (N) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Second Revised Page 21 Cancels First Revised Page 21 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Continued) 19.4.8 Access Line Extensions (Continued) b. (T) Located in Different Exchange from Main Termination 1. Interexchange channel mileage charges and channel terminal charges apply as specified for series 2000 channels in this Company's Private Line Service Tariff plus: MONTHLY RATE a. b. c. d. 19.4.9 First termination Additional termination in same building with first or other extension termination, each1 Additional termination in different building, same premises as first or other extension termination, each Additional termination on different premises, same exchange as first termination, each $25.00 -- 9.25 25.00 Minimum Average Time Requirement a. For Combined IntraLATA/InterLATA Outward WATS, IntraLATA Outward WATS, or 800 Service, usage is subject to an average of 30 seconds per completed call for each billing period in each service group for each rate period. b. If the average duration of all such calls is less than 30 seconds, the total use for the service group equals the number of calls multiplied by 30 seconds. 19.4.10 Minimum Service Period a. The minimum service period for WATS is one day. 19.4.11 Allowance for Interruptions a. Allowance for interruptions applies to each WATS access line as set forth in 1-6 following: Note 1: Nonrecurring charge applies. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 22 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) (N) 19.4.11 Allowance for Interruptions (Cont'd) a. (Cont'd) 1. When the WATS access line is interrupted for a period of less than two (2) hours, no credit applies. 2. When the WATS access line is interrupted for a period of two (2) hours to 24 hours, a per day credit applies as set forth in a. through c. following: a. An interruption allowance is determined by (a) first calculating the rate for one full day (minimum monthly rate divided by 30), then (b) multiplying the result of (a) by the number of days credited as specified in (2) following. b. In determining the interruption allowance, the "proportionate part of day credited" applies as set forth below. 1. Interruptions of 24 Hours or less Proportionate Part of Day Credited Length of Interruption -less than 2 hours - 2 hours up to 24 hours inclusive 2. None One Day Interruption over 24 hours Credit will be allowed in one day multiples for each 2 hour period of interruption, not to exceed one full day's credit for any period of 24 hours. c. For the purpose of determining the amount of the above credit allowances, every month is considered to have 30 days. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 23 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) (N) 19.4.11 Allowance for Interruptions (Cont'd) a. (Cont'd) 3. None of the above credit allowances will be made for: -non-completion of WATS messages due to busy network conditions -interruption of service due to customer-provided equipment or systems -interruption of service due to negligence of the customer -interruption of service during any period in which the Company is not afforded access to the premises at which the WATS access line is terminated -interruption of service during any period when the customer has released the WATS access line to the Company for maintenance purposes, or implementation of a customer order for a change in service arrangement. 4. Long distance message telecommunications service furnished at a customer's request, when his WATS is interrupted, is charged for at the long distance telecommunications rates contained in Section 18 "Long Distance Message Telecommunications Service" and amendments thereto and successive issues thereof. 19.4.12 Timing of Calls a. Chargeable time begins when connection is established between a station associated with the WATS access line and the calling or called station, and ends when the calling station "hangs up" thereby releasing the network connection. If the called station "hangs up" but the calling station does not, chargeable time ends when the network connection is released by automatic timing equipment in the telephone network. b. When a connection is established in one rate period and ends in another, the rate in effect for each rate period applies to the portion of the connection occurring within that rate period. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 19 Original Page 24 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 WIDE AREA TELECOMMUNICATIONS 19.4 RATES (Cont'd) (N) 19.4.12 Timing of Calls (Cont'd) c. The rate charged is determined by the day and time (standard or daylight savings) at the WATS access line location. d. When 800 Service is directly connected (i.e., not connected through a Multiline Terminating System) at a Customer's premises to a communications system, chargeable time begins when the 800 Service call terminates in or passes through the first multiline terminating system or terminal equipment on that communications system. It is the Customer's responsibility to furnish appropriate answer supervision to the point of connection with the 800 Service so that chargeable time may begin. 19.4.13 Directory Listing (800 Service Only) a. Directory listings are provided at rates applicable for additional business listings as covered in Section 6 of this Tariff. 1. Directory Listing Charge (800 Service) a. Each Directory Listing Monthly Rate $-- (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 20 Second Revised Contents Page 1 Cancels First Revised Contents Page 1 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 LOCAL AND PRIVATE LINE SERVICE AND CHANNELS CONTENTS Page No. 20.1 20.2 PRIVATE LINE SERVICE 1 20.1.1 20.1.2 1 2 General Rates and Charges INTEREXCHANGE PRIVATE LINE SERVICE 2 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 20 Second Revised Page 1 Cancels First Revised Page 1 ISSUED: November 20, 2002 BY: Vice President – State Government Affairs Little Rock, Arkansas EFFECTIVE: December 5, 2002 LOCAL AND PRIVATE LINE SERVICE AND CHANNELS 20.1 LOCAL PRIVATE LINE SERVICE 20.1.1 General a. Scope of Service (1) Local private lines connect two or more points within the same exchange service area for telephone communication, but are not connected to general telephone facilities for either exchange or toll service. All channels for local private line telephone service shall be provided by the Company. (2) Both two-point and multi-point services ordinarily contemplate communication between two stations only at the same time. In connection with multi-point service, arrangements may be made to permit communication between three or more stations at the same time. Special equipment and arrangements which may be required to furnish such service are furnished at rates and charges based upon estimated costs. (3) The minimum contract period for local private line telephone service is one month. Local private line channels may be used to connect customer-provided terminal equipment or communications systems subject to the provisions of Section 15 of the General Subscriber Services Tariff. (4) Rates and charges for local private line service are also applicable for intraexchange tie line service. (5) The services described and rated in this Section provide a two-wire metallic circuit used only for alarm and metering type circuits. This type of circuit is also known as a dry pair. The design and physical makeup of this two-wire metallic service are neither available nor applicable for Analog or Data service. (T) It is expressly declared that fully metallic facilities are in continually decreasing supply, and the Company is not obligated to continue to make such facilities available nor to furnish to existing customers. (6) For Voice Grade, Program Audio, narrowband, wideband, Digital Data, High Capacity Private Services, or any optional features, conditioning, bridging and multiplexing, rates contained in the ALLTEL Florida, Inc. Intrastate Access Services Tariff apply. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Tenth Revised Page 2 Cancels Ninth Revised Page 2 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas EFFECTIVE: FEBRUARY 9, 2012 LOCAL AND PRIVATE LINE SERVICE AND CHANNELS 20.1 LOCAL PRIVATE LINE SERVICE (continued) 20.1.1 General (continued) b. Allowance for Interruptions No allowance is made for interruptions of less than twenty-four hours. For interruptions of twenty-four hours or more, credit is allowed for the proportionate part of the monthly charge in multiples of one day for each twenty-four hours or major fraction thereof, for the portion of the facilities rendered inoperative by reason of interruption. 20.1.2 Rates Monthly Rate a. Ringdown Circuit $20.00* b. Cable Pair $20.00 c. 20.1.3 Leaky PBX Surcharge a. 20.2 For all other Local Private Line Services, Windstream Florida, Inc. will utilize the rates, charges as found in Section 23.3 below. For unauthorized situations in which a dedicated line is attached to a PBX system, the customer may be subject to a one time $25.00 surcharge. INTEREXCHANGE PRIVATE LINE SERVICE Except for the situations provided for in Section 20.1.3, Windstream Florida, Inc. will utilize the rates, charges as found in Section 20.2 below. The rates listed in Section 20.2 below are effective for customers that order services listed therein after February 8, 2012. For all Intrastate Interlata private line services, the rates, charges and regulations can be found in the Windstream Florida, Inc. Intrastate Access Tariff on file with this Commission. * Effective January 11, 1997, Ringdown Circuit Service will be available only to existing customers at their existing location. (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 3 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.3 EFFECTIVE: FEBRUARY 9, 2012 Provision of Service 20.3.1. General 1. Channel Services provided under the provisions of this Tariff are offered for IntraLATA Services only. Services consisting of Local Channels, Interoffice Channels, and Optional Features and Functions are classified by series. The various series are sub-divided into different types and are described in terms of circuit characteristics and use. The Analog Channel Services are – Sub Voice Grade (Series 1000), Voice Grade (Series 2000) and Wired Music (Series 6000). 2. Customers may order local channels which are designed to meet specific communications requirements. The customer is responsible for determining that his terminal equipment is compatible with the service provided by the Company. 3. Where multi-point service is furnished, the local channels are bridged in the wire center. 4. Dedicated circuits between the customer’s interLATA Electronic Tandem Switching (ETS) function and the customer’s other locations(s) within the same LATA will be provided from this Tariff. 20.3.2 Application The rates and charges specified herein apply for all IntraLATA Private Line services provided by the Company. 20.3.3 Rate Categories A. Following are the basic rate categories which apply to Private Line service. 1. 2. Local Channels a. A local channel provides for a communications path between a designated customer premises and the service wire center of that premises. One local channel charge applies per channel termination. b. When service is provided by non-wire center connected channels, a non-wire center connected channel charge applies in lieu of local channel charges. Interoffice Channels This rate category provides for the transmission facilities between serving wire centers associated with two customer premises, between serving wire centers associated with a customer premises and a Company hub, or between two Company hubs. Interoffice mileage is portrayed in mileage bands. A flat rate and a rate per mile applies to each band. 3. Non-Wire Center Connected Channels Served Direct channels are provided on a direct basis and are limited to one airline mile in length. These channels will be provided only at the option of the Company. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 4 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.3 EFFECTIVE: FEBRUARY 9, 2012 Provision of Service – Cont’d 20.3.3 Rate Categories – cont’d A. Following are the basic rate categories which apply to Private Line service. Cont’d 4. Optional Features and Functions This rate category provides for features and functions which may be added to a service to improve its quality or utility to meet specific communications requirements. These are not necessarily identifiable with specific equipment, but rather represent the end result in terms of the performance characteristics which may be obtained. This category includes a. and b. following: a. Hub Functions A hub is a Company designated wire center where bridging or multiplexing functions are performed i.e., connecting three or more customer premises in a multipoint arrangement or channelizing analog or digital services requiring a lower capacity or bandwidth. b. 20.3.4 Provides for such things as signaling, conditioning, bridging, etc. Service Configurations A. There are two types of service configurations which can be provided. These are described as follows: 1. Two-Point Service A two-point service connects two customer premises either directly through a serving wire center(s) or through a Company hub where additional functions are performed. A twopoint service may utilize non-wire center connected channels only at the option of the Company. 2. Multipoint Service a. Multipoint service connects three or more customer premises through a Company hub. b. There is no limitation on the number of mid-links available with multipoint service. However, when more than three mid-links are provided in tandem, the quality of the service may be degraded. A mid-link is a channel between hubs (i.e. bridging locations). c. Voice Grade (Series 2000) Multipoint Channel services for data use have a limit of 6 two-wire facility type local channels or 20 four-wire facility type local channels when used with customer-provided station equipment. d. The types of service available for multipoint applications are designated in the service descriptions set forth in S20.4.1 following.¹ GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 5 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.3 EFFECTIVE: FEBRUARY 9, 2012 Provision of Service – Cont’d 20.3.5 Special routing of IntraLATA Channels A. The private line services furnished in this Tariff are provided over such routes as the Company may elect. B. Special routing is involved where, in order to comply with requirements specified by the customer, the Company furnishes the private line service in a manner which includes one or both of the following conditions: 1. Where two or more private lines must be furnished over different physical routes. 2. Where a private line must be furnished on a route which avoids specified geographical locations. C. When special routing of services is furnished to a customer, the rates will be determined on an individual case basis. 20.4 Service Descriptions 20.4.1 Voice Grade Service – Series 2000 A. Series 2000 voice grade service provides for voice and/or data communications on a two point or multipoint basis for service 7 days per week, 24 hours per day, for a minimum period of one month. Channels which provide Tie Line Service will not be furnished to connect a flat rate system with a message rate system. The transmission characteristics and various type of services furnished within this Series are described in B. and C. following. B. Basic parameters and specifications for Series 2000 voice grade service are described for the end to end operation as follows: Net Loss Local Channels used with terminal equipment: Limit as specified in the following Local Channel descriptions. Losses or gains present in CPE have not been included. DC Resistance Local Channel limit as specified in the following Local Channel descriptions. Does not imply or guarantee end to end DC continuity. Frequency Error Plus or Minus 5 Hz Plus or Minus 5 Hz Frequency Response 300-3000 Hz 500-2500 Hz Envelope Delay Distortion 800-2600 Hz (Referenced to 1000 Hz Loss) -3dB to + 12dB -2dB to +8Db -3dB to +12dB -2dB to 8dB Not Controlled Less than 1750 Microseconds C-Notched Noise (with a -13dBm0 1000HzTest Signal) Not Controlled Noise level 24dB below signal level Impulse Noise Not Controlled 15 Counts in 15 minutes at a threshold of 6dB below a -13dBm0 rms 1000 Hz signal Phase Jitter Not Controlled 10 degrees peak to peak Non-Linear 2nd Order Distortion Not Controlled 25dB below signal level 3rd Order Distortion Not Controlled 30dB below signal level GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 6 ISSUED: JANUARY 25, 2012 BY: Vice President EFFECTIVE: FEBRUARY 9, 2012 Little Rock, Arkansas 20.4 Service Descriptions 20.4.1 Voice Grade Service – Series 2000 – Cont’d C. Transmission parameters for voice grade service are described following: 1. Type 2230 (2001/2101) – A two-wire interface with effective two-wire facilities engineered for a 1004 Hz net loss of 0 to 10dB. Generally furnished for voice transmission – Private Line Telephone, Mobile Radio Telephone, or Supervisory Control Use. Multipoint service may be provided at charges specified in section S20.6.3.A. following. 2. Type 2231 (2012/2112) – A two-wire interface with two or four-wire facilities engineered for a 1004 Hz net loss of 0dB to 4.5dB. This is generally used for PBX (or similar system) main or extension station services. Signaling is required for this service. 3. Type 2432 (2014/2114) – A two or four-wire interface with effective four-wire facilities engineered for tie line service use between PBX’s or customer-provided communications systems. Signaling is required for this service. 4. Type 2434 (2015/2115) – A two or four-wire interface for connection to the serving wire center where loop facilities are not required. This channel is suitable for tie line service (with E&M signaling) between Centrex Type Services and may be connected with Type 2432 local channels. 5. Type 2435 – A four-wire interface with effective four-wire facilities engineered for a 1004 Hz net loss of 0 to 16dB. Generally furnished for voice transmission. Multipoint service may be provided at charges specified in S20.6.3.A. following. Type 2260 (2021/2121) – A two-wire¹ interface with effective two-wire facilities engineered for a 1004 Hz net loss of 16dB. Generally used in the provision of low speed (1200 baud or less) half duplex data services. 6. 7. 8. 9. Type 2261 (2040/2140) – A two-wire interface with effective two-wire facilities Type 2462 (2041/2141) – A four-wire interface with effective four-wire facilities Type 2463 (2020/2120) – A four-wire interface with four-wire facilities engineered for a 1004 Hz net loss of 16dB. Generally used in the provision of analog data services. Multipoint service may be provided at charges specified in S20.6.3.A. following. 10. Type 2464 (2022/2122) – A two-wire interface with four-wire facilities engineered for a 1004 Hz net loss of 16dB. Generally used in the provision of analog data services. Multipoint service may be provided at charges specified in S20.6.3.A. following. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 7 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.4 EFFECTIVE: FEBRUARY 9, 2012 Service Descriptions 20.4.1.1 Voice Grade Service – Series 2000 – Cont’d C. Signaling Arrangements 1. Off Premises Stations a. For use with PBX (or similar system) off-premises channels for terminal equipment. Signaling arrangements are furnished for grandfathered and registered PBX (or similar) systems in accordance with Part 68 of the FCC Rules and Regulations or for customer-provided communications systems not subject to Part 68 of the FCC Rules and Regulations. Type A – Furnished for use with Class A PBX (or similar) system station ports capable of operations over loops with resistance in the range of 0-199 ohms. Type B – Furnished for use with Class B PBX (or similar) system station ports capable of operations over loops with resistance in the range of 200-899ohms. Type C – Furnished for use with Class C PBX (or similar) system station ports capable of operations over loops with resistance in the range of 900 ohms or more. b. 2. For connections to registered or grandfathered PBX (or similar) system equipment, the customer must specify the equipment capability for use with Type A, B, or C Signaling Arrangements. Tie Lines a. E&M signaling is provided for use with tie line channels with E&M signaling interfaces. Signaling Arrangements arefurnished for grandfathered and registered PBX’s in accordance with Part 68 of the FCC Rules and Regulations or for customer-provided communications systems not subject to Part 68 of the FCC Rules and Regulations. -An E&M Signaling Arrangement is required for each tie line termination, operating in a Dial Repeating mode, at a customer’s premises with a registered PBX. -An E&M Signaling Arrangement is required for each tie line termination at a customer’s premises with grandfathered PBX’s when the tie line is arranged with an E&M signaling interface. -An E&M Signaling Arrangement is not required with Types 2432 and 2434 channels for additions to or for new installations of grandfathered PBX equipment when not arranged with an E&M signaling interface. -An E&M Signaling Arrangement is required for each Type 2432 or 2434 channel termination at a customer’s premises with a customer-provided communications system not subject to Part 68 of the FCC Rules and Regulations when arranged with an E&M signaling interface. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 8 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.4 EFFECTIVE: FEBRUARY 9, 2012 Service Descriptions 20.4.2 Voice Grade Service – Series 2000 – Cont’d E. Telemetry/Alarm Bridging Service (TABS) 1. Regulations a. b. c. d. e. f. g. h. i. j. k. 2. This Tariff section contains the regulations applicable for Telemetry/Alarm Bridging Service (TABS) Except as otherwise specified following the regulations contained herein are in addition to the regulations found in other sections of this Tariff. TABS requires the use of equipment as specified herein and Type 2261 or 2462 voice grade local channels described in C. preceding. Terminal equipment provided by the customer for use with TABS must meet specifications for such customer-provided equipment found in other sections of this Tariff. No more than 128 remote stations may be connected to a master station over an individual Split Band Active Bridge. In Split Bank Active Bridging arrangements, secondary bridges must be directly connected to the primary bridge via mid-link channels. Secondary bridges cannot be connected through other secondary bridges to allow additional layers of tandeming. Secondary bridges, utilized in Split Band Active Bridging arrangements, reduce the two-wire remote station capacity of the primary bridge. The initial secondary bridge reduces the primary bridge capacity by twelve two-wire remote station connections. Each subsequent secondary bridge reduces the primary bridge capacity by four additional two-wire remote station connections. Standard multipoint bridging charges as provided in other sections of this Tariff are not applicable to TABS. Access over four-wire master station channels for Split Band Active Bridging is provided using a Type 2462 local channel. Access over remote station channels is provided through a Type 2261 local channel and through the appropriate channel connection as contained in S20.6.3.A following. Interconnection of remote stations located outside the serving wire center where the bridge to which they are to be connected is located will require interoffice channels at charges contained in S20.6.2 of this Tariff. Access over each four-wire mid-link channel for Split Band Active Bridging is through voice grade interoffice channels at charges contained in S20.6.2 of this Tariff. Additionally, mid-link channel connections are required as described in S20.6.3A .following. Service Description a. b. Telemetry/Alarm Bridging Service is a multi-station, voice frequency, private line service designed to provide connections between a master station and a number of remote stations simultaneously. Direct transmission between remote stations is not intended. This service is intended for application in multipoint, voice frequency, data or tone signaling arrangements with transmission at rates up to 400 baud. TABS is provided in the following arrangement: Split Band, Active Bridging – A bridging arrangement providing for a four-wire (master station or mid-link channel) frequency split common port and multiple two-wire (remote station) ports intended for application in multipoint, voice frequency, data or tone signaling arrangements. Two-way (polling) communication between the master station and each remote station is intended. Note 1: Transmission data characteristics can only be met and guaranteed for the two-wire interface when the airline distance from the serving wire center to the customer’s premises is one mile or less and the interoffice channel is not greater than 4 airline miles between service wire centers. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 9 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.5 EFFECTIVE: FEBRUARY 9, 2012 Rate Regulations 20.5.1 Types of Rates and Charges A. The two types of rates and charges are monthly rates and nonrecurring charges and are described as follows: 1. Monthly Rates Monthly rates are recurring charges that apply each month or fraction thereof that a service is provided. For billing purposes, each month is considered to have 30 days. Rates applicable to a month-to-month payment option are subject to Company initiated changes. 2. Nonrecurring Charges Nonrecurring Charges are one-time charges that apply for a specific work activity The three types of nonrecurring charges that apply are installation of service, installation of features and functions and service rearrangements. a. Installation of Service Nonrecurring charges apply for each service terminated at the customer’s premises. For the installation of local channels when more than one of the same type of service, between the same locations, for the same customer is ordered and installed at the same time, one at each location is billed at the First Service Installed rate and the others are billed at the Additional Service Installed rate. If additional services are installed at a later date, then the First Service Installed rate and the Additional Service rate would apply to those services regardless of what service already existed.The nonrecurring charges for the Installation of Services are set forth in S20.6 following as Nonrecurring Charges for the Local Channel and Interoffice Channel rate elements. Nonrecurring charges apply for the installation of features and functions available with the various services. For some features and functions there is a lower charge if installed coincident with the service and a higher charge if installed subsequent to the service. The “Initial” nonrecurring charge applies when the feature or function is installed at the same time as the service is installed. If the feature or function is installed after the service is established, then the “Subsequent” nonrecurring charge applies. b. 1. Service Rearrangements Service rearrangements are changes to existing (installed) services which do not result in either a change in the minimum period requirements or a change in the physical location of the point of termination at a customer premises. Changes which result in the establishment of new minimum period obligations are treated as disconnects and starts. Changes in the physical location of the point of termination are treated as moves and are charged for as set forth in S20.5.2. The charge to the customer for the service arrangement is dependent on whether the change is administrative only in nature or involves actual physical change to the service. Administrative changes will be made without charge(s) to the customer. Such changes require the continued provision and billing of the Private Line Service to the same entity (i.e., customer remains responsible for all outstanding indebtedness for the service). Administrative changes are as follows: -Change of customer name (i.e., the customer of record does not change but rather the customer of record changes name). -Change of customer or customer’s premises address when the change of address is not a result of a physical relocation of equipment. -Change in billing data (name, address or contact name or telephone number). GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 10 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.5 EFFECTIVE: FEBRUARY 9, 2012 Rate Regulations 20.5.1 Types of Rates and Charges – Cont’d A.2. Nonrecurring Charges – Cont’d c. 2. Service Rearrangements – Cont’d All other service rearrangements will be charged for as follows: -If the change involves the addition of an optional feature or function which has a separate nonrecurring charge, that nonrecurring charge will apply. -If the change involves changing the type of signaling on a voice grade service the subsequent, nonrecurring charge will apply for the new type signaling. The charge will apply per service termination affected. -For all other changes, including a change of the customer of record involving no physical changes to the service provided or the addition of optional features without separate nonrecurring charges, a charge equal to a local channel rate element nonrecurring charge will apply. Only one such charge will apply per service, per change. 20.5.2 Moves A. A move involves a change in the physical location of one of the following: 1. 2. B. The point of interface at the customer premises. The customer’s premises. The charges for the move are dependent on whether the move is to a new location within the same building or to a different building. 1. Moves Within the Same Building When the move is to a new location within the same building, the charge for the move will be an amount equal to one-half the nonrecurring (i.e., installation) charge for the affected service termination at the customer’s premises. There will be no change in the minimum period requirements. If a move is made at the same time a service rearrangement is made, the total charge will never exceed a full nonrecurring charge for the basic service. 2. To a Different Building Moves to a different building will be treated as a discontinuance and start of service and all associated nonrecurring charges will apply. New minimum period requirements will be established at the new location. The customer will also remain responsible for satisfying all outstanding minimum period charges for the discontinued service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 11 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.5 EFFECTIVE: FEBRUARY 9, 2012 Rate Regulations 20.5.3 Mileage Measurements A. When station locations of a private line service are located in different wire center serving areas, interoffice channel charges apply. Charges are based on the direct airline distance measured between the serving wire centers. Mileage is determined in accordance with the following: 1. 2. 3. 4. 5. 6. Obtain the “V” and “H” coordinates for each wire center, as listed in the National Exchange Carrier Association Tariff FCC No. 4. Obtain the difference between the “V” coordinates of the two wire centers. Obtain the difference between the “H” coordinates. (The difference is always obtained by subtracting the smaller coordinate from the larger coordinate.) Square each difference obtained in 2. preceding. Add the squares of the “V” difference and the “H” difference obtained in 3. preceding. Divide the sum of the squares obtained in 4. preceding by 10. Obtain the square root of the result obtained in 5. preceding. This is the rate distance in miles. (Fractional miles being considered as full miles.) EXAMPLE: The rate distance is required between City One and City Two. V H City One 7260 2083 City Two 7364 1865 Difference 104 218 Squared 10,816 + 47,524 = 58,340 58,340 divided by 10 = 5834 Square root of 5834 = 76.38 = 77 Airline Miles B. When a private line is furnished over facilities which the Company elects to provide on a direct basis and is not routed through a central office, one two-point channel charge will apply. The arrangement is limited to channels not more than one airline mile in length. C. On a multipoint circuit, each channel connecting a hubbing wire center with a serving wire center or a hubbing wire center with another hubbing wire center or a serving wire center with another serving wire center is considered a separate channel for which a mileage charge is independently computed. The total charge for a multipoint channel is the combination of individual legs that connect all points and results in the lowest charge. Bridging charges apply when three or more channels connect at the same location. D. For Series 1000 and 2000 channels the customer may specify the sequence in which the service points are to be connected in which case the rate mileage is the shortest airline mileage determined in accordance with paragraph C. preceding which will connect the wire centers of the service points in the specified sequence. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 12 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.6 EFFECTIVE: FEBRUARY 9, 2012 Rates and Charges 20.6.1 Local channels A. Voice Grade Per point of termination 1. Voice Type 2230 Type 2231 Type 2432 Type 2434 Type 2435 Type 2261 Type 2462 2. Nonrecurring Charge First Additional $448.80 $145.20 448.80 145.20 521.40 184.80 204.60 99.00 481.80 165.00 745.80 303.60 732.60 290.40 Monthly Rate $176.30 227.00 227.00 Nonrecurring Charge First Additional $534.60 $198.00 534.60 198.00 534.60 198.00 Data Type 2260 Type 2463 Type 2464 20.6.2 Monthly Rate $151.20 151.20 227.00 35.00 227.00 176.30 209.90 Interoffice Channels¹´² A. Fixed and Mileage Charges applicable 1. Voice Grade Service – Series 2000 (a) 1 thru 8 Miles (b) 9 thru 25 Miles (c) Over 25 Miles B. Fixed Monthly Charge $ 60.30 60.30 60.30 Monthly Charge Per Mile $ 1.95 1.95 1.95 Nonrecurring Charge Per Channel $ 117.48 117.48 117.48 Conditioning (Voice Grade Services) 1. Conditioning provides more specific transmission characteristics for data services. There are two types of C-conditioning and one type of D-conditioning, each with different technical specifications. C-Type conditioning controls attenuation distortion and envelope delay distortion. D-Type conditioning controls the signal to C-notched noise ratio and inter-modulation distortion Conditioning is charged for on a per Local Channel basis for two-point and multi-point service. For two-point services the parameters apply to each service. For multipoint services the parameters apply to any path between any two service points. 2. The types and description of the available conditioning options are as follows: GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 13 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.6 EFFECTIVE: FEBRUARY 9, 2012 Rates and Charges – cont’d 20.6.2 Interoffice Channels¹´² - cont’d B. Conditioning (Voice Grade Services) – Cont’d Type Conditioning C1(two-point or multipoint) C2 (two-point or multipoint) D1 (two-point) 3. Frequency Response Specifications 300-2700 Hz, -2dB to +6dB. 1000-2400 Hz, -1dB to +3dB. 300-3000 Hz, -3dB to +12dB. 300-3000 Hz, -2dB to +6dB. 500-2800 Hz, -1dB to +3dB. C-Notched Noise Noise level 28dB below below signal level Envelope Delay Distortion Specification 1000-2400 Hz, less than 1000 microseconds 1000-2600 Hz, less than 500 microseconds 600-2600 Hz, less than 1500 microseconds 500-2800 Hz, less than 3000 microseconds Non-Linear Distortion 2nd Order 3rd Order Distortion Distortion 35dB below 40dB below signal level signal level When a channel is equipped with Type D1 conditioning and is utilized for voice communications, the Company does not undertake to represent that the channel will be suitable for such voice transmission. Note 1: For use with Type 2230 and 2435 services. Note 2: For use with Type 2432 and 2434 services. Note 3: For use with Type 2231 service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 14 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.7 EFFECTIVE: FEBRUARY 9, 2012 Rates and Charges – cont’d 20.6.3 Optional Features and Functions1 A. Bridging Bridging charges are applicable where more than two Local Channels, or one or more Local Channels and more than one Interoffice Channel, or more than one Local Channel and one Interoffice Channel are bridged or hubbed at the same wire center. 1. Voice Grade Service – Series 2000 a. Voice Bridging 1. Per Port Monthly Rate $ 29.00 (a) Two-Wire (Type 2230) (b) Four-Wire (Type 2435) Nonrecurring Charge $ 40.92 29.00 40.92 b. Data Bridging 1. Per Port (a) Four-Wire (Types 2463 and 2464) 41.50 c. Telemetry and Alarm Bridging – Split Band Active Bridging 1. Common Equipment, per central office (a) First bridging shelf, capacity of 48 152.70 two-wire connections (b) Additional bridging shelf, capacity 148.30 of 56 two-wire connections installed subsequent to the first bridging shelf. (c) Additional bridging shelf, capacity 50.90 44.88 375.00 340.00 210.00 of 56 two-wire connections installed at the same time as the first bridging shelf. 2. Channel connections, per channel connected (a) Remote station channel connection 2.90 (b) Mid-link channel connection, first channel (c) Mid-link channel connection, 12.29 10.50 33.00 46.00 46.00 subsequent channels B. Signaling Arrangements Signaling arrangements are provided at the customer’s option to arrange channels for suitable signaling. Signaling is required on all off-premises extension channels and tie line channels associated with PBX (or similar) systems. 1. Per Local Channel (a) Ringdown-Manual¹ (b) Ringdown-Automatic¹ (c) E&M Type² (d) Type A (0-199 ohms)³ (e) Type B (200-899 ohms)³ (f) Type C (900 or more ohms)³ Note 1: Note 2: Monthly Rate $ 34.30 33.50 9.50 15.40 15.40 2.60 Nonrecurring charges are described in S20.5.1.A. For method of determining mileage, see S20.5.3.A. Nonrecurring Charge Initial Subsequent $ 55.44 $ 277.20 21.12 91.80 60.72 250.80 58.08 184.80 56.76 184.80 14.52 184.80 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 15 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.8 EFFECTIVE: FEBRUARY 9, 2012 Rates and Charges – cont’d 20.6.3 Optional Features and Functions1 (Cont’d) C. 1. C-Type Conditioning a. C-Type Conditioning is available for Types 2463 and 2464. 1. C-Types of Conditioning per Local Channel (a) C1-Type (b) C2-Type Monthly Rate Nonrecurring Charge Initial Subsequent $ 1.00 1.00 $ 13.20 29.04 $ 113.52 125.40 2. D-Type Conditioning a. D-Type Conditioning is available for Types 2463 and 2464. 1. D-Type Conditioning per Local Channel (a) D1-Type $ .60 Note 1: Nonrecurring charges are described in S20.5.1.A $ 21.12 $ 118.80 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.7 Digital Data Circuit 20.7.1 20.7.2 SECTION 20 Original Page 16 EFFECTIVE: FEBRUARY 9, 2012 General A. Digital Data Circuit, formerly Synchronet service is furnished for IntraLATA Communications by the Company. B. The service is provided for the transmission of digital signals only and is furnished only via digital transmission facilities. C. Digital Data Circuit, formerly Synchronet service provides for the simultaneous two-way transmission of synchronous digital signals at speeds of 2.4, 4.8, 9.6, 19.2, 56, and 64 Kbps between customer locations where appropriate digital facilities for this service are available as determined by the Company. D. Multipoint Service, Secondary Channel capability and/or Data Over Voice Channel may not be available in all Digital Data Circuit, formerly Synchronet service locations. E. To ensure satisfactory operation, the terminal equipment provided by the customer must be compatible with the channel facility provided by the Company. F. Unless specified following, the regulations for Digital Data Circuit service specified herein applies in addition to the regulations set forth in Section 2 preceding. G. The rates specified for Digital Data Circuit are in S20.7.3 following. The Company will provide a digital facility over existing interoffice carrier equipment and/or transmission facilities compatible with Digital Data Circuit, formerly Synchronet service. If new equipment and facilities or changes to existing facilities are required to provide for Digital Data Circuit, a special construction charge based on the cost incurred to make the changes may apply in addition to these rates. H. Digital Data Circuit service is available on a month-to-month basis or under contract plans. Regulations A. Description of Service 1. Service is furnished for the simultaneous two-way transmission of digital signals at synchronous rates of 2.4, 4.8, 9.6 , 19.2, 56 and 64 Kbps between two or more points located within a LATA. 2. Service is furnished for duplex operation only. 3. A minimum initial service period of 3 months is required. 4. The design, maintenance and operation of Digital Data Circuit service contemplates communications originating or terminating at stations of the customer. While connections to communications systems provided by others may be made on a permissive basis as provided for in Section 2, the Company does not represent this service as adapted for such connections, and shall not be responsible for the through transmission of signals, or the quality of such transmission on such connections. 5. A Channel Service Unit provided by the customer is required at a customer's premises to perform such functions as: - proper termination of the service - amplification - signal shaping - remote loop-back GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.7 Digital Data Circuit – Cont’d 20.7.2 SECTION 20 Original Page 17 EFFECTIVE: FEBRUARY 9, 2012 Regulations – Cont’d B. Definitions CHANNEL SERVICE UNIT The term "Channel Service Unit" (CSU) denotes equipment provided by the customer to terminate a digital facility on the customer's or Other Common Carrier's premises. DATA OVER VOICE CHANNEL The term "Data Over Voice Channel" denotes a digital data channel derived from a two-wire local exchange facility that transmits voice and data signals simultaneously. A Data Over Voice Channel is provided at the speed of 9.6 Kbps and is furnished between a wire center and the demarcation point on the customer's premises over the customer's existing local exchange facility. The Data Over Voice Channel option may be used in lieu of a Digital Local Channel. Terminal equipment to support the Data Over Voice Channel must be provided by the customer. DIGITAL INTEROFFICE CHANNEL The term "Digital Interoffice Channel" denotes a path (or paths) for digital transmission between a Serving Wire Center and Node Central Office, or between Node Central Offices, within a LATA. An interoffice channel may be furnished in such manner as the Company may elect. DIGITAL LOCAL CHANNEL The term "Digital Local Channel" denotes a path for Digital Data Circuit furnished from the Serving Wire Center to the customer's premises. MULTIPOINT SERVICE The term "Multipoint Service" denotes a service which provides communications capability between more than two private line station locations by means of a bridging or hubbing arrangement. For the provision of Digital Data Circuit, the bridging or hubbing arrangement shall be located at the Node Central Office. NODE CENTRAL OFFICE The term "Node Central Office" denotes that physical location the Company has designated as a test, maintenance and monitoring center to service one or more Serving Wire Centers. There may be more than one Node Central Office within a LATA. SECONDARY CHANNEL The term "Secondary Channel" denotes the offering of a companion digital transmission capability over the same physical facility as the primary channel at a lower bit rate. The customer must provide terminal equipment required to support secondary channel capability. SERVING WIRE CENTER The term "Serving Wire Center" denotes the local telephone central office assigned to subscribers in a well-defined area. The Company as a Node Central Office may further designate a Serving Wire Center. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.7 Digital Data Circuit – Cont’d 20.7.2 Note 1: SECTION 20 Original Page 18 EFFECTIVE: FEBRUARY 9, 2012 Regulations – Cont’d C. Method of Applying Rates 1. A Digital Local Channel is furnished between a Serving Wire Center and the customer's premises. 2. Node Terminations are applied to each termination within the Node Central Office. A charge is applicable for each Local Channel and/or Digital Interoffice channel connected within a Node Central Office. 3. A Digital Interoffice Channel will be required when a Digital Local Channel originates from a Serving Wire Center that is not a Node Central Office. The rate is based on airline mileage, or fraction thereof, between the Serving Wire Center and the Node Central Office. 4. A Digital Interoffice Channel will be required between Nodes when a customer has a requirement to connect premises located in separate Nodal Service Areas. The rate is based on airline mileage, or fraction thereof, between Node Central Offices. 5. Airline distance between Company central offices shall be developed using methodology and Vertical (V) and Horizontal (H) coordinates contained in the National Exchange Carrier Association (NECA) Tariff F.C.C. No. 4. Fractional mileage shall be rounded up to the next full mile. Mileages are calculated as described in S20.5.3.A. of this Tariff. 6. A Data Over Voice Channel at 9.6 Kbps is available as an optional feature and may be used in lieu of a 9.6 Kbps Digital Data Circuit, formerly Synchronet service Digital Local Channel. The customer must also subscribe to a compatible two-wire local exchange line (e.g., business exchange line). This two-wire exchange line and its associated rates and charges are in addition to the Data Over Voice Channel rates and charges. Node Termination charges apply per Data Over Voice Channel. Interoffice Channel mileage charges apply between the customer's serving wire center and the Node Central Office if the customer's serving wire center is not a Node Office. A Data Over Voice Channel may be used in a two-station arrangement and a multipoint arrangement. When customer premises terminations are located in wire centers assigned to different primary nodes, digital interoffice channel mileage will be calculated from each serving wire center to its assigned primary node, and digital interoffice channel mileage will also be calculated for the distance between the two primary nodes in the routing sequence. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.7 Digital Data Circuit – Cont’d 20.7.2 SECTION 20 Original Page 19 EFFECTIVE: FEBRUARY 9, 2012 Regulations – Cont’d D. Connections 1. Customer-Provided Terminal Equipment, Customer-Provided Derivation Equipment and Customer-Provided Communications Systems may be connected to Digital Data Circuit when such a connection is made in accordance with the provision specified in 2. and 3. following. 2. The responsibility of the Company shall be limited to the furnishing and maintenance of service to a network interface on the customer's premises where provision is made for the connection of local service. The customer is responsible for installing and testing his premises equipment, facilities to insure that when they are connected with the Digital Data Circuit such equipment, or facilities are operating properly. 3. The customer responsibility shall include cooperative testing with the Company as may be necessary. Where regeneration and/or equalization adjustments or changes may be required to compensate for rearrangements and/or changes in outside plant facilities, the customer will be responsible for all expenses incurred in changes to his premises equipment. 4. The customer shall be responsible for payment of a Trouble Location Charge, as set forth in Section 2 of this Tariff, for visits by the Company to the premises of the customer where the service difficulty or trouble report results from the use of equipment or facilities provided by the customer. 5. Connection of Customer-Provided Terminal Equipment, Customer-Provided Derivation Equipment and Customer-Provided Communications Systems. a. The following provisions will apply: (1) Customer-Provided Terminal Equipment, Customer-Provided Communications Systems may be connected at the premises of the customer, or user to Digital Data Circuit. (2) The customer or user, by use of its own derivation equipment, may create digital bit streams from Digital Data Circuit, formerly Synchronet service. Such equipment may be connected for transmission of such bit streams when connected thru a customer-provided CSU. b. Connections to Other Services Furnished by the Company to the Same Customer Digital Data Circuit, formerly Synchronet service as furnished by the Company may be connected to another service or to other services furnished by the Company as specified following: (1) At the premises of the customer to Series 2000 analog data channels furnished under the rates and regulations of this Company's Tariff. c. Connections to other services furnished by the Company to different customers Digital Data Circuit as furnished by the Company to a customer may be connected at the premises of the customer or user to other services furnished by the Company to different customers as specified in D.2. preceding. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.7 Digital Data Circuit – Cont’d 20.7.2 SECTION 20 Original Page 20 EFFECTIVE: FEBRUARY 9, 2012 Regulations – Cont’d D. Connections - Cont’d d. Connection of Channel Service Units The customer to connect a Company-provided digital facility must provide a Channel Service Unit (CSU). In accordance with Part 68 of the FCC's Rules and Regulations, new grandfathered CSUs may be connected, moved, and reconnected until June 30, 1987. After this date only registered and previously connected grandfathered CSUs may be connected to Company-provided digital facilities. Registered technical requirements for CSUs are outlined in Part 68 of the FCC's Rules and Regulations. A copy may be obtained from the Federal Communications Commission, Room BB300, Washington, D. C. 20054. e. Customer provided terminal equipment for the data over voice channel must be compatible with the Company provided terminating equipment at the central office. 6. Responsibility of the Company a. The Company shall not be responsible for installation operation or maintenance of any terminal equipment or communications systems provided by a customer or user. Digital Data Circuit is not represented as adapted to the use of such equipment or system. Where such equipment or system is connected to Company facilities the responsibility of the Company shall be limited to the furnishing of facilities suitable for Digital Data Circuit, formerly Synchronet service and to the maintenance and operation in a manner proper for such digital service. The Company shall not be responsible for: -the through transmission of signals generated by such equipment or system, or for the quality of, or defects in such transmission or - the reception of signals by such equipment or systems, or damage to terminal equipment or communications systems provided by a customer or authorized user due to testing. b. The Company shall not be responsible to the customer or user if changes in any of the facilities, operations or procedures of the Company utilized in the provision of Digital Data Circuit render any facilities or equipment provided by a customer or user obsolete, or require modification or alteration of such equipment or system or otherwise affects its use or performance. c. The Company undertakes to maintain and repair the facilities, which it furnishes. The customer or user may not rearrange, disconnect, remove or attempt to repair any equipment installed by the Company without prior written consent of the Company. d. The Company has set a design objective of 99.5% error free seconds of operations at all speeds with Digital Data Circuit. This objective does not apply when the Data Over Voice Channel option is used in a circuit design. e. The Data Over Voice Channel is provided subject to the availability of appropriate network facilities and equipment and subject to the transmission limitations of facilities and equipment used by the Company. f. The Company is authorized to provide Digital Data Circuit for use in application testing subject to the regulations set forth in Section 2. Up to three each of Digital Data Circuit local channels, node channel terminations, interoffice channels and bridging service rate elements may be utilized in a typical applications test configuration. The Company is authorized to deviate from this average in order to fully participate in an application test with a customer, which cannot otherwise be performed to the customer's satisfaction. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.7 Digital Data Circuit – Cont’d 20.7.2 SECTION 20 Original Page 21 EFFECTIVE: FEBRUARY 9, 2012 Regulations – Cont’d F. Payment Arrangements and Credit Allowance 1. The minimum period for which service is furnished and for which charges are applicable is 3 months. 2. Suspension of service is not allowed. 3. When service is interrupted due to causes other than the negligence of the customer or user, or the failure of facilities furnished by the customer or user, a credit allowance will be made upon request for the portion of the service which is affected. For the purpose of determining the amount of allowance every month is considered to have 30 days and only those stations on the interrupted portions of a service shall be considered in determining the number of stations affected. All such credit allowances shall begin from the time of notice by the customer or user to the Company that an unsatisfactory performance level has occurred, provided that the customer or user promptly releases the service as requested by the Company to perform testing and maintenance. a. Interruptions of less than three hours - no credit is applied. b. Interruptions of three hours or over are credited to the customer at the proportionate monthly charge in half-hour multiples for each half-hour or major fraction thereof of interruption. c. Interruption for a period of twenty-four hours or more, credit is allowed for the proportionate part of the monthly charge in multiples of one day for each twenty-four hours or major fraction thereof of interruption for the portion of the service affected by the interruption. 20.7.3 Rates and Charges A. Service wholly within the same LATA. 1. A Digital Local Channel is furnished between a Serving Wire Center and the customer's premises. The Digital Local Channel charges apply per local channel. Nonrecurring Month 24 to 43 to Charges To 42 60 First Additional Month Months Months (a) 2.4 Kbps $260.00 $76.00 $80.40 $47.00 $44.50 (b) 4.8 Kbps 260.00 76.00 80.40 47.00 44.50 (c) 9.6 Kbps 260.00 76.00 80.40 47.00 44.50 (d) 19.2 Kbps 260.00 76.00 80.40 47.00 44.50 (e) 56.0 Kbps 260.00 76.00 69.10 62.00 55.00 (f) 64.0 Kbps 260.00 76.00 109.60 62.00 55.00 Note 1: Nonrecurring charges are described in S20.5. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.7 Digital Data Circuit – Cont’d 20.7.3 (a) (b) (a) (b) (a) (b) (a) (b) (a) (b) (a) (b) EFFECTIVE: FEBRUARY 9, 2012 Rates and Charges 2. (a) (b) (c) (d) (e) (f) SECTION 20 Original Page 22 A Node Channel Termination is required at the Company's Node Central Office. Node Channel Termination per local channel, each. Nonrecurring Month 24 to 43 to Charges To 42 60 First Additional Month Months Months 2.4 Kbps $25.00 $19.00 $18.90 $9.00 $8.50 4.8 Kbps 25.00 19.00 18.90 9.00 8.50 9.6 Kbps 25.00 19.00 18.90 9.00 8.50 19.2 Kbps 25.00 19.00 18.90 9.00 8.50 56.0 Kbps 25.00 19.00 51.10 25.00 22.00 64.0 Kbps 25.00 19.00 51.10 25.00 22.00 3. A Digital Interoffice Channel is furnished between a serving wire center and the Node Central Office or between Node Central Offices. Digital Interoffice mileage is portrayed in bands. The appropriate mileage band for calculating interoffice mileage rates is determined by the total length in miles of that interoffice channel. A flat rate and a rate per mile apply to each band 3 for each Digital Interoffice Channel provided. a. Interoffice channel, each channel 0 - 8 miles (1) Fixed rates applicable Month 24 to 43 to Nonrecurring To 42 60 Charges Month Months Months 2.4, 4.8, 9.6 and 19.2 Kbps $95.00 $35.00 $18.00 $17.00 56.0 and 64.0 Kbps 95.00 75.00 33.75 30.00 (2) Each mile or fraction thereof 2.4, 4.8, 9.6 and 19.2 Kbps 3.40 1.50 1.00 56.0 and 64.0 Kbps 6.90 3.00 2.00 b. Interoffice channel, each channel 9-25 miles (1) Fixed rates applicable 2.4, 4.8, 9.6 and 19.2 Kbps 95.00 35.00 18.00 17.00 56.0 and 64.0 Kbps 95.00 70.10 33.75 30.00 (2) Each mile or fraction thereof 2.4, 4.8, 9.6 and 19.2 Kbps 3.40 1.50 1.00 56.0 and 64.0 Kbps 6.70 3.00 2.00 c. Interoffice channel, each channel over 25 miles (1) Fixed rates applicable 2.4, 4.8, 9.6 and 19.2 Kbps 95.00 23.00 18.00 17.00 56.0 and 64.0 Kbps 95.00 48.00 33.75 30.00 (2) Each mile or fraction thereof 2.4, 4.8, 9.6 and 19.2 Kbps $3.10 $1.50 $1.00 56.0 and 64.0 Kbps 6.60 3.00 2.00 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 23 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.8 Dedicated DS1 Service, formerly MegaLink 20.8.1 General A. Dedicated DS1 Service, formerly MegaLink is furnished for Private Line IntraLATA Communications by the Company. B. Dedicated DS1 Service, formerly MegaLink is a service for the transmission of digital signals only and using only digital transmission facilities. C. Dedicated DS1 Service, formerly MegaLink provides for the simultaneous two-way transmission of isochronous digital signals at DS1 speeds of 1.544 Mbps, where facilities are available. D. To ensure satisfactory operation, the terminal equipment provided by the customer must be compatible with the Dedicated DS1 Service, formerly MegaLink channel facility provided by the Company. Unless specified following, the regulations for Dedicated DS1 Service, formerly MegaLink specified herein apply in addition to the regulations set forth in Section 2. of this Tariff. E. The rates specified for Dedicated DS1 Service, formerly MegaLink, in S20.8.3 following contemplate the provision of a digital quality facility utilizing existing interoffice carrier equipment and/or exchange cable facilities compatible with this service. If such equipment, new facilities or changes to existing facilities are required for the provision of this service, a special construction charge will apply in addition to the rates for Dedicated DS1 Service, formerly MegaLink. 20.8.2 Regulations A. Description of Service 1. Dedicated DS1 Service, formerly MegaLink is furnished for the simultaneous two-way transmission of serial, Bipolar Return-to-Zero (BPRZ) isochronous digital signals, except where intentional bipolar violations are introduced by Bipolar with 8 Zero Substitution (B8ZS) format, at a speed of DS1/1.544 Mbps between two-points located within a LATA. 2. Multipoint service is not available. 3. Dedicated DS1 Service, formerly MegaLink is available on a month-to-month basis or under variable rate periods with rates based on lengths of 36 months, 60 months or 84 months. If the customer does not select a new contract option or does not request discontinuance of service, service will be continued under the terms specified in Section 2 of this Tariff. 4. Connection of DS1/1.544 Mbps communications systems provided by others may be made on a permissive basis as provided for in Section 2. The Company does not represent its Dedicated DS1 Service, formerly MegaLink as adapted for such connections, and shall not be responsible for the through transmission of signals, or the quality of such transmission on such connections. 5. A Channel Service Unit (CSU) or appropriate Termination Equipment (TE) provided by the customer is required at a customer's or authorized user's premises to perform such functions as: - proper termination of the service - amplification - signal shaping - remote loop-back 6. The design, maintenance and operation of Dedicated DS1 Service, formerly MegaLink contemplates communications originating and terminating as (1) a customer premises to customer premises channel via the Company's Serving Wire Center, (SWC) - and/or through remote SWCs; (2) a customer premises to the Serving Wire Center - and/or to remote SWCs partial channel (link); or (3) a central office to central office (interoffice) partial channel (link). 7. Dedicated DS1 Service, formerly MegaLink may also be furnished on a link (partial channel) basis when connected to MultiServ service, MultiServ PLUS service, Centrex service 1, Dedicated DS1 Service, formerly MegaLink Plus service, Dedicated DS1 Service, formerly MegaLink channel service, another Dedicated DS1 Service, formerly MegaLink, and/or LightGate service. 8. All appropriate rates specified in other tariff sections are in addition to the monthly rate per package or single channel forDedicated DS1 Service, formerly MegaLink specified in this Tariff. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 24 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.8 Dedicated DS1 Service, formerly MegaLink (Cont’d) 20.8.2 Regulations (Cont'd) B. Definitions CHANNEL SERVICE UNIT The term "Channel Service Unit" (CSU) denotes equipment provided by the Customer to terminate a digital facility on the customer’s or user's premises. DS1 This denotes a channel service expressed in terms of its digitally encoded data bit rate in accordance with the North American hierarchy of digital signal levels. It has a 1.544 Mbps transmission data rate, and provides for the two-way simultaneous transmission of isochronous timed, Bipolar Return-to-Zero (BPRZ) bit stream format, except where intentional bipolar violations are introduced by Bipolar with 8 Zero Substitution (B8ZS) format. Unframed signal formats are not permitted or compatible with Company equipment. DIGITAL LOCAL CHANNEL The term "Digital Local Channel" denotes a path for Dedicated DS1 Service, formerly MegaLink furnished from the customer's premises to their Serving Wire Center. INTEROFFICE CHANNEL The term "Interoffice Channel" denotes a path (or paths) for digital transmission between Company Serving Wire Centers within a LATA. An interoffice channel may be furnished in such manner as the Company may elect. C. Application of Rates 1. 2. 3. 4. 5. 6. Digital Local Channels furnished between a Serving Wire Center and the customer's premises will be charged at rates based on the first ½ mile and each additional 1/2 mile for the airline distance measured between the customer's premises and their Serving Wire Center. Interoffice Channels furnished between Central Offices will be charged at rates based on airline distance between the Central Offices. Dedicated DS1 Service, formerly MegaLink is available on a month-to-month basis or under variable rate periods with rates based on lengths of 36 months, 60 months, or 84 months . Contract rate increases are subject to the stipulations of 4. following. Dedicated DS1 Service, formerly MegaLink rates under contract will not be increased by Company initiative until the contract period expires. Rates in effect at the time the service is installed and/or as of the service order application date will be applicable until the contract expires. At the expiration date of the customer's payment period option, the customer may select a new payment period option at current rates or revert to current rates on a month-to-month basis. A Termination Liability Charge is applicable at the date of termination. The applicable charge is dependent on the contract period subscribed to and will be equal to fifty percent (50%) of the following: the number of months remaining in the contract times the monthly rate provided under the contract. However, Termination Liability charges will not apply for customer requests for moves of service under CSPP subject to the provisions set forth in Section 2 preceding, or for customer requested changes of service under CSPP to Fast Packet Transport Services under the Fast Packet Transport Services Payment Plan subject to the provisions set forth in Section 2. Airline distance between Company Central Offices shall be developed using the methodology found in S20.5.3 of this Tariff. Fractional mileage shall be rounded up to the next full mile. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 25 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.8 Dedicated DS1 Service, formerly MegaLink (Cont’d) 20.8.2 EFFECTIVE: FEBRUARY 9, 2012 Regulations (Cont’d) D. Connections 1. 2. 3. Customer-Provided Terminal Equipment, Customer-Provided Derivation Equipment and Customer-Provided Communications Systems may be connected to Dedicated DS1 Service, formerly MegaLink when such connection is made in accordance with the provision specified in 2., 3., and 4. following. Responsibility of the Company a. The responsibility of the Company shall be limited to the furnishing and maintenance of Dedicated DS1 Service, formerly MegaLink to a network interface on the customer's premises where provision is made for the connection of local service. b. The Company shall not be responsible for installation, operation or maintenance of any terminal equipment or communications systems provided by a customer. Dedicated DS1 Service, formerly MegaLink is not represented as adapted for the use of such equipment or system. Where such equipment or system is connected to Company facilities the responsibility of the Company shall be limited to the furnishing of facilities suitable for Dedicated DS1 Service, formerly MegaLink and to the maintenance and operation in a manner proper for such digital service. The Company shall not be responsible for: - the through transmission of signals generated by such equipment or system, or for the quality of, or defects in, such transmission - the reception of signals by such equipment or systems, or damage to terminal equipment or communications systems provided by a customer or authorized user due to testing. c. The Company shall not be responsible to the customer if changes in any of the facilities, operations or procedures of the Company utilized in the provision of Dedicated DS1 Service, formerly MegaLink render any facilities or equipment provided by a customer obsolete, or require modification or alteration of such equipment or system or otherwise affects its use or performance. d. The Company undertakes to maintain and repair the facilities which it furnishes. The customer may not rearrange, disconnect, remove or attempt to repair any equipment installed by the Company without prior written consent of the Company. Responsibilities of the Customer a. The customer is responsible for installing and testing his premises equipment or facilities to insure that when they are connected to Dedicated DS1 Service, formerly MegaLink such equipment or facilities are operating properly. b. The operating characteristics of the customer premises equipment or facilities shall be such as to not interfere with any of the services offered by the Company. Such use is subject to the further provisions that the equipment provided by a customer does not: endanger the safety of Company employees or the public; damage, require change in or alteration of the equipment or other facilities of the Company; interfere with the proper functioning of such equipment or facilities; impair the operation of the Company's facilities or otherwise injure the public in its use of the Company's services. Upon notice that the equipment provided by a customer is causing or is likely to cause such hazard or interference, the customer shall take such steps as shall be necessary to remove or prevent such hazard or interference. c. The customer's responsibility shall include cooperative testing with the Company as may be necessary. Where regeneration and/or equalization adjustments or changes may be required to compensate for rearrangements and/or changes in outside plant facilities, the customer will be responsible for all expenses incurred in changes to his premises equipment. d. The customer shall be responsible for payment of a Trouble Location Charge, as set forth in Section 2. of this Tariff, for visits by the Company to the premises of the customer where the service difficulty or trouble report results from the use of equipment or facilities provided by the customer. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 26 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.8 Dedicated DS1 Service, formerly MegaLink (Cont’d) 20.8.2 EFFECTIVE: FEBRUARY 9, 2012 Regulations (Cont’d) D. Connections (Cont’d) 4. Connection of Customer-Provided Terminal Equipment, Customer-Provided Derivation Equipment andCustomer-Provided Communications Systems. a. The following provisions will apply: 1) Customer-Provided Terminal Equipment and/or Customer-Provided Communications Systems may be connected at the premises of the customer, to Dedicated DS1 Service, formerly MegaLink. 2) The customer, by use of its own derivation equipment, may create digital bit streams from a Dedicated DS1 Service, formerly MegaLink and such equipment may be connected for transmission of such bit streams when connected thru a customer-provided CSU/TE. 3) The undertaking of the Company is to furnish Dedicated DS1 Service, formerly MegaLink as ordered. The customer is required to provide the CSU/TE as specified in d. following. b. c. d. Connections to Other Services Furnished by the Company to the Same Customer Dedicated DS1 Service, formerly MegaLink furnished by the Company may be connected by the customer to another service or to other services furnished by the Company as specified in D.2. and 3. preceding. Connected services are subject to all rules and regulations governing the provisioning of those services. Connections to other services furnished by the Company to different customers the customer may connect at the premises of the customer to another Dedicated DS1 Service, formerly MegaLink or other services furnished by the Company to different customers as specified in D.2. and 3. preceding. Connected services are subject to all rules and regulations governing provisioning of those services. Connection of Channel Service Units A Channel Service Unit (CSU) or appropriate Termination Equipment (TE) must be provided by the customer to connect a Company-provided digital facility. In accordance with Part 68 of the FCC's Rules and Regulations, new grandfathered CSU/TEs may be connected, moved, and reconnected until June 30, 1987. After this date only. registered and previously connected grandfathered CSU/TEs may be connected to Company-provided digital facilities. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.8 Dedicated DS1 Service, formerly MegaLink (Cont’d) SECTION 20 Original Page 27 EFFECTIVE: FEBRUARY 9, 2012 20.8.2 Regulations (Cont’d) E. Features 1. Clear Channel Capability a. Clear Channel Capability (CCC) is an arrangement that alters a DS1/1.544 Mbps signal with unconstrained information bits. b. CCC is provided on Dedicated DS1 Service, formerly MegaLink channels between two customer-designated premises, from a customer premises to their Serving Wire Center or Node Central Office and/or to a remote Serving Wire Center or Node Central Office, and from a Central Office to a Central Office, and is subject to the availability of facilities. This optional feature may be ordered at the same time the Dedicated DS1 Service, formerly MegaLink channel is ordered, or it may be ordered as an additional feature of an existing Dedicated DS1 Service, formerly MegaLink channel. c. When providing CCC via a DS3/44.736 Mbps High Capacity channel, that DS3 channel must be designated, in Company records, as having Clear Channel Capability prior to the provisioning of a DS1/1.544 Mbps High Capacity channel with CCC. Customers must agree to out-of-service periods required to add this feature to an existing Dedicated DS1 Service, formerly MegaLink channel to be optioned for B8ZS. F. Payment Arrangements and Credit Allowance 1. The minimum period for which Dedicated DS1 Service, formerly MegaLink is furnished and for which charges are applicable is one month. 2. Suspension of service is not allowed. 3. When Dedicated DS1 Service, formerly MegaLink is interrupted due to causes other than negligence of the customer, or to the failure of facilities or equipment furnished by the customer, a credit allowance will be made upon request for the portion of service affected. For the purpose of determining the amount of allowance, every month is considered to have 30 days. All credit allowances shall begin from the time of notice by the customer to the Company, and will end when the service is operative. No credit is allowed for interruption to service of less than 30 minutes. Interruptions of 30 minutes or more are credited to the customer at the proportionate monthly rate in half-hour multiples for each half-hour, or major fraction thereof, of interruption. A customer must report the outage in order to receive service outage credit. The total credit received in any month shall not exceed the monthly rate for the service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 28 ISSUED: JANUARY 25, 2012 BY: Vice President Little Rock, Arkansas 20.8 Dedicated DS1 Service, formerly MegaLink (Cont’d) 20.8..3 Rates and Charges A Digital Local Channel, each EFFECTIVE: FEBRUARY 9, 2012 Month 24 to 49 to To 48 72 73 to Nonrecurring 96 3. Charges Month Months Months Months (a) First 1/2 Mile $350.00 $202.10 $95.05 $95.05 $95.05 (b) Each additional 1/2 Mile, or fraction thereof 80.70 44.00 41.00 39.00 B. Interoffice Channels are furnished between Central Offices. Rates are based on the airline distance between Central Offices. 1. Interoffice Channel, each channel 0-8 miles Month 24 to 49 to 73 to Nonrecurring To 48 72 96 Charge Month Months Months Months (a) Fixed Monthly Rate $100.00 $118.30 $64.35 $64.35 $64.35 (b) Each Airline Mile, or fraction thereof 53.10 23.00 21.00 17.00 2. Interoffice Channel, each channel 9-25 miles (a Fixed monthly rate 100.00 118.30 64.35 64.35 64.35 (b) Each airline mile or fraction thereof 49.40 27.95 27.95 27.95 Interoffice Channel, each channel over 25 miles (a) Fixed monthly rate 100.00 118.30 64.35 64.35 64.35 (b) Each airline mile or fraction thereof 47.60 26.10 26.10 26.10 C. Clear Channel Capability is furnished on a per Dedicated DS1 Service, formerly MegaLink channel basis. 1. Per Dedicated DS1 Service, formerly MegaLink channel optioned as: Nonrecurring Monthly Charge Rate Initial Subsequent (a) Superframe Format (SF) $$$655.00 (b) Extended Superframe Format (ESF) 655.00 D. Move Charge A move charge, per Dedicated DS1 Service, formerly MegaLink channel, applies for each Digital Local Channel moved to a new location in the same building. This move charge is equal to the sum of the Digital Local Channel Nonrecurring Charge, Service Change Charge - Inside Moves, and Premises Visit Charge. A move charge, per Dedicated DS1 Service, formerly MegaLink channel under CSPP, applies for each Dedicated DS1 Service, formerly MegaLink moved to a new location in Company territory within the same state. This move charge is equal to the sum of all nonrecurring charges applicable to a new Dedicated DS1 Service, formerly MegaLink channel installation at the new location. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 29 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.8 Dedicated DS1 Service, formerly MegaLink (Cont’d) 20.8..3 Rates and Charges (Cont’d) E. Service Connection Charges 1. Service Establishment Charges are applicable, for each Dedicated DS1 Service, formerly MegaLink channel ordered, for receiving and recording information and/or taking action in connection with a customer's request, and processing the necessary data. These charges include engineering design, common centralized testing and coordination. 2. Service Change Charges are applicable for receiving and recording information and/or taking action in connection with a customer's Inside Move or transfer of service responsibility request, for processing the necessary data on an existing Dedicated DS1 Service, formerly MegaLink channel. A Service Change Charge is applicable for each Dedicated DS1 Service, formerly MegaLink channel associated with the customer request (in lieu of a Service Establishment Charge). 3. Premises Visit Charges are applicable, per Digital Local Channel, for the termination of a channel at a customer's premises or for inside moves. Only one Premises Visit Charge applies when more than one channel service of the same type is terminated or moved at the same premises at the same time. 4. Connection charges are applicable for the connection and testing of Digital Local Channels and/or Interoffice Channels. The charges applied are those nonrecurring charges contained in A. and B. preceding. 5. Charges for Dedicated DS1 Service, formerly MegaLink a. Service Establishment Charge (1) Per Dedicated DS1 Service, formerly MegaLink Channel Nonrecurring Charge (a) Each $575.00 b. Service Change Charge (1) Per Dedicated DS1 Service, formerly MegaLink Channel (a) For Inside Moves, each 350.00 (b) Per Transfers of Responsibility, each 50.00 c. Premises Visit Charge (1) Per Digital Local Channel or for an Inside Move (a) Per Visit 40.00 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 30 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service 20.9.1 General A. Digital Data Circuit, formerly Synchronet service is furnished for IntraLATA Communications by the Company. B. The service is provided for the transmission of digital signals only and is furnished only via digital transmission facilities. C. Digital Data Circuit, formerly Synchronet service provides for the simultaneous two-way transmission of synchronous digital signals at speeds of 2.4, 4.8, 9.6, 19.2, 56, and 64 Kbps between customer locations where appropriate digital facilities for this service are available as determined by the Company. D. Multipoint Service, Secondary Channel capability and/or Data Over Voice Channel may not be available in all Digital Data Circuit, formerly Synchronet service locations. E. To ensure satisfactory operation, the terminal equipment provided by the customer must be compatible with the channel facility provided by the Company. F. Unless specified following, the regulations for Digital Data Circuit, formerly Synchronet service specified herein applies in addition to the regulations set forth in Section 2 preceding. G. The rates specified for Digital Data Circuit, formerly Synchronet service are in S20.9.3 following. The Company will provide a digital facility over existing interoffice carrier equipment and/or transmission facilities compatible with Digital Data Circuit, formerly Synchronet service. If new equipment and facilities or changes to existing facilities are required to provide for Digital Data Circuit, formerly Synchronet service, a special construction charge based on the cost incurred to make the changes may apply in addition to these rates. H. Digital Data Circuit, formerly Synchronet service is available on a month-to-month basis or under contract plans as described in S20.9.2.E. following. 20.9.2 Regulations A. Description of Service 1. Service is furnished for the simultaneous two-way transmission of digital signals at synchronous rates of 2.4, 4.8, 9.6 , 19.2, 56 and 64 Kbps between two or more points located within a LATA. These channels may also be furnished on a link (partial channel) basis 2 when connected to FlexServ service, Dedicated DS1 Service, formerly MegaLink channel service, LightGate service, and/or SMARTRing service. 2. Service is furnished for duplex operation only. 3. A minimum initial service period of 3 months is required. 4. The design, maintenance and operation of Digital Data Circuit, formerly Synchronet service contemplates communications originating or terminating at stations of the customer. While connections to communications systems provided by others may be made on a permissive basis as provided for in Section 2, the Company does not represent this service as adapted for such connections, and shall not be responsible for the through transmission of signals, or the quality of such transmission on such connections. 5. A Channel Service Unit provided by the customer is required at a customer's premises to perform such functions as: - proper termination of the service - amplification - signal shaping - remote loop-back GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 31 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service 20.9.2 Regulations B. Definitions CHANNEL SERVICE UNIT The term "Channel Service Unit" (CSU) denotes equipment provided by the customer to terminate a digital facility on the customer's or Other Common Carrier's premises. DATA OVER VOICE CHANNEL The term "Data Over Voice Channel" denotes a digital data channel derived from a two-wire local exchange facility that transmits voice and data signals simultaneously. A Data Over Voice Channel is provided at the speed of 9.6 Kbps and is furnished between a wire center and the demarcation point on the customer's premises over the customer's existing local exchange facility. The Data Over Voice Channel option may be used in lieu of a Digital Local Channel. Terminal equipment to support the Data Over Voice Channel must be provided by the customer. DIGITAL INTEROFFICE CHANNEL The term "Digital Interoffice Channel" denotes a path (or paths) for digital transmission between a Serving Wire Center and Node Central Office, or between Node Central Offices, within a LATA. An interoffice channel may be furnished in such manner as the Company may elect. DIGITAL LOCAL CHANNEL The term "Digital Local Channel" denotes a path for Digital Data Circuit, formerly Synchronet service furnished from the Serving Wire Center to the customer's premises. MULTIPOINT SERVICE The term "Multipoint Service" denotes a service which provides communications capability between more than two private line station locations by means of a bridging or hubbing arrangement. For the provision of Digital Data Circuit, formerly Synchronet service, the bridging or hubbing arrangement shall be located at the Node Central Office. NODE CENTRAL OFFICE The term "Node Central Office" denotes that physical location the Company has designated as a test, maintenance and monitoring center to service one or more Serving Wire Centers. There may be more than one Node Central Office within a LATA. SECONDARY CHANNEL The term "Secondary Channel" denotes the offering of a companion digital transmission capability over the same physical facility as the primary channel at a lower bit rate. The customer must provide terminal equipment required to support secondary channel capability. SERVING WIRE CENTER The term "Serving Wire Center" denotes the local telephone central office assigned to subscribers in a well-defined area. The Company as a Node Central Office may further designate a Serving Wire Center. Note 1: This also applies when the Data Over Voice Channel option is used. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 32 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service 20.9.2 Regulations (Cont’d) C. Method of Applying Rates 1. A Digital Local Channel is furnished between a Serving Wire Center and the customer's premises. 2. Node Terminations are applied to each termination within the Node Central Office. A charge is applicable for each Local Channel and/or Digital Interoffice channel connected within a Node Central Office. 3. A Digital Interoffice Channel will be required when a Digital Local Channel originates from a Serving Wire Center that is not a Node Central Office. The rate is based on airline mileage, or fraction thereof, between the Serving Wire Center and the Node Central Office. 4. A Digital Interoffice Channel will be required between Nodes when a customer has a requirement to connect premises located in separate Nodal Service Areas. The rate is based on airline mileage, or fraction thereof, between Node Central Offices. 2 5. Airline distance between Company central offices shall be developed using methodology and Vertical (V) and Horizontal (H) coordinates contained in the National Exchange Carrier Association (NECA) Tariff F.C.C. No. 4. Fractional mileage shall be rounded up to the next full mile. Mileages are calculated as described in S20.5.3.A. of this Tariff. 6. A Data Over Voice Channel at 9.6 Kbps is available as an optional feature and may be used in lieu of a 9.6 Kbps Digital Data Circuit, formerly Synchronet service Digital Local Channel. The customer must also subscribe to a compatible two-wire local exchange line (e.g., business exchange line). This two-wire exchange line and its associated rates and charges are in addition to the Data Over Voice Channel rates and charges. Node Termination charges apply per Data Over Voice Channel. Interoffice Channel mileage charges apply between the customer's serving wire center and the Node Central Office if the customer's serving wire center is not a Node Office. A Data Over Voice Channel may be used in a two-station arrangement and a multipoint arrangement. Note 1: When customer premises terminations are located in wire centers assigned to different primary nodes, digital interoffice channel mileage will be calculated from each serving wire center to its assigned primary node, and digital interoffice channel mileage will also be calculated for the distance between the two primary nodes in the routing sequence. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 33 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service 20.9.2 Regulations (Cont’d) D. Connections 1. Customer-Provided Terminal Equipment, Customer-Provided Derivation Equipment and Customer-Provided Communications Systems may be connected to Digital Data Circuit, formerly Synchronet service when such a connection is made in accordance with the provision specified in 2. and 3. following. 2. The responsibility of the Company shall be limited to the furnishing and maintenance of service to a network interface on the customer's premises where provision is made for the connection of local service. The customer is responsible for installing and testing his premises equipment, facilities to insure that when they are connected with the Digital Data Circuit, formerly Synchronet service such equipment, or facilities are operating properly. 3. The customer responsibility shall include cooperative testing with the Company as may be necessary. Where regeneration and/or equalization adjustments or changes may be required to compensate for rearrangements and/or changes in outside plant facilities, the customer will be responsible for all expenses incurred in changes to his premises equipment. 4. The customer shall be responsible for payment of a Trouble Location Charge for visits by the Company to the premises of the customer where the service difficulty or trouble report results from the use of equipment or facilities provided by the customer. 5. Connection of Customer-Provided Terminal Equipment, Customer-Provided Derivation Equipment and Customer-Provided Communications Systems. a. The following provisions will apply: (1) Customer-Provided Terminal Equipment, Customer-Provided Communications Systems may be connected at the premises of the customer, or user to Digital Data Circuit, formerly Synchronet service. (2) The customer or user, by use of its own derivation equipment, may create digital bit streams from Digital Data Circuit, formerly Synchronet service. Such equipment may be connected for transmission of such bit streams when connected thru a customer-provided CSU. b. Connections to Other Services Furnished by the Company to the Same Customer Digital Data Circuit, formerly Synchronet service as furnished by the Company may be connected to another service or to other services furnished by the Company as specified following: (1) At the premises of the customer to Series 2000 analog data channels furnished under the rates and regulations of this Company's Tariff. c. Connections to other services furnished by the Company to different customers Digital Data Circuit, formerly Synchronet service as furnished by the Company to a customer may be connected at the premises of the customer or user to other services furnished by the Company to different customers as specified in D.2. preceding. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 34 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service 20.9.2 Regulations (Cont’d) D. Connections (Cont'd) d. Connection of Channel Service Units The customer to connect a Company-provided digital facility must provide a Channel Service Unit (CSU). In accordance with Part 68 of the FCC's Rules and Regulations, new grandfathered CSUs may be connected, moved, and reconnected until June 30, 1987. After this date only registered and previously connected grandfathered CSUs may be connected to Company-provided digital facilities. Registered technical requirements for CSUs are outlined in Part 68 of the FCC's Rules and Regulations. A copy may be obtained from the Federal Communications Commission, Room BB300, Washington, D. C. 20054. e. Customer provided terminal equipment for the data over voice channel must be compatible with the Company provided terminating equipment at the central office. 6. Responsibility of the Company a. The Company shall not be responsible for installation operation or maintenance of any terminal equipment or communications systems provided by a customer or user. Digital Data Circuit, formerly Synchronet service is not represented as adapted to the use of such equipment or system. Where such equipment or system is connected to Company facilities the responsibility of the Company shall be limited to the furnishing of facilities suitable for Digital Data Circuit, formerly Synchronet service and to the maintenance and operation in a manner proper for such digital service. The Company shall not be responsible for: - the through transmission of signals generated by such equipment or system, or for the quality of, or defects in such transmission or - the reception of signals by such equipment or systems, or damage to terminal equipment or communications systems provided by a customer or authorized user due to testing. b. The Company shall not be responsible to the customer or user if changes in any of the facilities, operations or procedures of the Company utilized in the provision of Digital Data Circuit, formerly Synchronet service render any facilities or equipment provided by a customer or user obsolete, or require modification or alteration of such equipment or system or otherwise affects its use or performance. c. The Company undertakes to maintain and repair the facilities, which it furnishes. The customer or user may not rearrange, disconnect, remove or attempt to repair any equipment installed by the Company without prior written consent of the Company. d. The Company has set a design objective of 99.5% error free seconds of operations at all speeds with Digital Data Circuit, formerly Synchronet service. This objective does not apply when the Data Over Voice Channel option is used in a circuit design. e. The Data Over Voice Channel is provided subject to the availability of appropriate network facilities and equipment and subject to the transmission limitations of facilities and equipment used by the Company. f. The Company is authorized to provide Digital Data Circuit, formerly Synchronet service for use in application testing subject to the regulations set forth in Section 2. Up to three each of Digital Data Circuit, formerly Synchronet service local channels, node channel terminations, interoffice channels and bridging service rate elements may be utilized in a typical applications test configuration. The Company is authorized to deviate from this average in order to fully participate in an application test with a customer, which cannot otherwise be performed to the customer's satisfaction. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 35 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service 20.9.2 Regulations (Cont’d) E. Contract Plans 1. Digital Data Circuit, formerly Synchronet service offered under contract plan periods as described in a. and b. following. a. Twenty-four to forty-two month contract plan - payment periods may be selected from twenty-four months to forty-two months. b. Forty-three to sixty-month contract plan - payment periods may be selected from forty-three to sixty months. 2. The contract plans are available under conditions specified in Section 2 of this Tariff except as follows. Increases under contract rate plans are subject to the stipulations of 3, following. 3. Digital Data Circuit, formerly Synchronet service rates under contract plans will not be increased by Company initiative until the contract period expires. Rates in effect at the time the service is installed and/or when the Company is notified in writing of the subscriber's choice of payment period options, will be applicable until the contract plan expires. At the expiration date of the customer's payment period option, the customer may select a new payment period option at the current rates. If the customer does not select a new payment period or does not request discontinuance of service, service will be continued under the terms specified in Section 2 of this Tariff. 4. A Termination Liability Charge is applicable at the date of termination if the customer terminates or disconnects the service prior to fulfilling the period of the contract plan except as specified in b. following. However, Termination Liability charges will not apply for customer requests for moves of service under CSPP subject to the provisions set forth in Section 2. preceding. The Termination Liability Charge is fifty percent (50%) of the following: the contracted monthly rate times the number of months in the contract plan, less the contracted monthly rate times the number of months the service has been installed. An example is provided in a. following. a. A customer subscribes to Digital Data Circuit, formerly Synchronet service using the twenty-four to forty-two month payment plan. The actual duration of the contract plan is for thirty months. The subscriber terminates the service after twelve months. The total liability charge is thirty months times the monthly rate. The amount is then reduced to reflect the number of months the subscriber has had the service, which in this example is twelve months. Therefore, the Termination Liability Charge is fifty percent (50%) of that amount calculated as follows: Termination Liability Charge = .50 x [(30 months x monthly rate) - (12 months x monthly rate)] b. A Termination Liability Charge will not be applicable at the date of termination if the customer terminates or disconnects the service prior to fulfilling the period of the contract plan for customer requested changes to a higher order of service covered by the Channel Services Payment Plan as specified in Section 2, or customer requested changes to services not covered by the Channel Services Plan that are offered by the Company under a contract payment plan provided that the applicable conditions set forth in Section 2 are satisfied. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 36 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service 20.9.2 Regulations (Cont’d) F. Payment Arrangements and Credit Allowance 1. The minimum period for which service is furnished and for which charges are applicable is 3 months. 2. Suspension of service is not allowed. 3. When service is interrupted due to causes other than the negligence of the customer or user, or the failure of facilities furnished by the customer or user, a credit allowance will be made upon request for the portion of the service which is affected. For the purpose of determining the amount of allowance every month is considered to have 30 days and only those stations on the interrupted portions of a service shall be considered in determining the number of stations affected. All such credit allowances shall begin from the time of notice by the customer or user to the Company that an unsatisfactory performance level has occurred, provided that the customer or user promptly releases the service as requested by the Company to perform testing and maintenance. a. Interruptions of less than three hours - no credit is applied. b. Interruptions of three hours or over are credited to the customer at the proportionate monthly charge in half-hour multiples for each half-hour or major fraction thereof of interruption. c. Interruption for a period of twenty-four hours or more, credit is allowed for the proportionate part of the monthly charge in multiples of one day for each twenty-four hours or major fraction thereof of interruption for the portion of the service affected by the interruption. Note 1: Two or more interruptions of 30 minutes or more, during any period up to, but not including 3 hours, shall be considered as one interruption. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 37 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service 20.9.3 Rates and Charges A. Service wholly within the same LATA. 1. A Digital Local Channel is furnished between a Serving Wire Center and the customer's premises. The Digital Local Channel charges apply per local channel. Nonrecurring Month 24 to 43 to Charges To 42 60 First Additional Month Months Months (a) 2.4 Kbps $260.00 $76.00 $60.50 $47.00 $44.50 (b) 4.8 Kbps 260.00 76.00 60.50 47.00 44.50 (c) 9.6 Kbps 260.00 76.00 60.50 47.00 44.50 (d) 19.2 Kbps 260.00 76.00 60.50 47.00 44.50 (e) 56.0 Kbps 260.00 76.00 109.60 62.00 55.00 (f) 64.0 Kbps 260.00 76.00 109.60 62.00 55.00 2. A Node Channel Termination is required at the Company's Node Central Office. Node Channel Termination per local channel, each. Nonrecurring Month 24 to 43 to Charges To 42 60 First Additional Month Months Months (a) 2.4 Kbps $25.00 $19.00 $14.30 $9.00 $8.50 (b) 4.8 Kbps 25.00 19.00 14.30 9.00 8.50 (c) 9.6 Kbps 25.00 19.00 14.30 9.00 8.50 (d) 19.2 Kbps 25.00 19.00 14.30 9.00 8.50 (e) 56.0 Kbps 25.00 19.00 33.00 25.00 22.00 (f) 64.0 Kbps 25.00 19.00 33.00 25.00 22.00 Note 1: Nonrecurring charges are described in S20.5. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 38 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service (Cont’d) 20.9.3 Rates and Charges (Cont’d) A. Service wholly within the same LATA.(Cont'd) 3. A Digital Interoffice Channel is furnished between a serving wire center and the Node Central Office or between Node Central Offices. Digital Interoffice mileage is portrayed in bands. The appropriate mileage band for calculating interoffice mileage rates is determined by the total length in miles of that interoffice channel. A flat rate and a rate per mile apply to each band 3 for each Digital Interoffice Channel provided. a. Interoffice channel, each channel 0 - 8 miles (1) Fixed rates applicable Month 24 to 43 to Nonrecurring To 42 60 Charges Month Months Months (a) 2.4, 4.8, 9.6 and 19.2 Kbps $95.00 $35.00 $18.00 $17.00 (b) 56.0 and 64.0 Kbps 95.00 70.10 33.75 30.00 (2) Each mile or fraction thereof (a) 2.4, 4.8, 9.6 and 19.2 Kbps 3.40 1.50 1.00 (b) 56.0 and 64.0 Kbps 6.90 3.00 2.00 b. Interoffice channel, each channel 9-25 miles (1) Fixed rates applicable (a) 2.4, 4.8, 9.6 and 19.2 Kbps 95.00 35.00 18.00 17.00 (b) 56.0 and 64.0 Kbps 95.00 70.10 33.75 30.00 (2) Each mile or fraction thereof (a) 2.4, 4.8, 9.6 and 19.2 Kbps 3.40 1.50 1.00 (b) 56.0 and 64.0 Kbps 6.70 3.00 2.00 c. Interoffice channel, each channel over 25 miles (1) Fixed rates applicable (a) 2.4, 4.8, 9.6 and 19.2 Kbps 95.00 35.00 18.00 17.00 (b) 56.0 and 64.0 Kbps 95.00 70.10 33.75 30.00 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 39 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service (Cont’d) 20.9.3 Rates and Charges (Cont’d) A. Service wholly within the same LATA.(Cont'd) 3. (Cont'd) c. Interoffice channel, each channel over 25 miles (Cont'd) (2) Each mile or fraction thereof Month 24 to 43 to Nonrecurring To 42 60 Charges Month Months Months (a) 2.4, 4.8, 9.6 and 19.2 Kbps $$3.10 $1.50 $1.00 (b) 56.0 and 64.0 Kbps 6.60 3.00 2.00 B. Optional Features and Functions 1. Multipoint Service, per local or interoffice channel bridged 4,5 (a) 2.4, 4.8, 9.6 or 19.2 Kbps 20.00 22.00 13.00 12.00 (b) 56.0 Kbps 6 20.00 22.00 13.00 12.00 2. Secondary Channel Capability, per local channel (a) Each 4,5,6,7 225.00 19.80 14.00 13.00 20.8.4 Note 1: Note 2: Note 3: Note 4: Note 5: Note 6: Note 7: Types of Rates and Charges A. The two types of rates and charges are monthly rates and nonrecurring charges and are described as follows: 1. Monthly Rates Monthly rates are recurring charges that apply each month or fraction thereof that a service is provided. For billing purposes, each month is considered to have 30 days. Nonrecurring charges are described in S20.5. Refer to the National Exchange Carrier Association (NECA) Tariff F.C.C. No. 4 for mileage measurement methodology and wire center Vertical (V) and Horizontal (H) coordinates. Not available at all service locations. This option is not available with 64.0 Kbps. This option cannot be provided where 56.0 Kbps repeaters are required for digital local channels. Nonrecurring charge is applicable only if Secondary Channel service is being added subsequent to the installation of basic service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 40 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service (Cont’d) 20.9.4 Types of Rates and Charges (Cont'd) A. The two types of rates and charges are monthly rates and nonrecurring charges and are described as follows: (Cont'd) 2. Nonrecurring Charges Nonrecurring Charges are one-time charges that apply for a specific work activity. The three types of nonrecurring charges that apply are installation of service, installation of features and functions and service rearrangements. a. Installation of Service Nonrecurring charges apply for each service terminated at the customer's premises. For the installation of local channels when more than one of the same type of service, between the same locations, for the same customer is ordered and installed at the same time, one at each location is billed at the First Service Installed rate and the others are billed at the Additional Service Installed rate. If additional services are installed at a later date, then the First Service Installed rate and the Additional Service rate would apply regardless of what service already existed. The nonrecurring charges for the Installation of Services are set forth in S20.5 preceding. b. Service Rearrangements (1) Service rearrangements are changes to existing (installed) services which do not result in either a change in the minimum period requirements or a change in the physical location of the point of termination at a customer premises. Changes which result in the establishment of new minimum period obligations are treated as disconnects and starts. Changes in the physical location of the point of termination are treated as moves and are described and charged for as set forth in S20.5. The charge to the customer for the service rearrangement is dependent on whether the change is administrative only in nature or involves actual physical change to the service. Administrative changes will be made without charge(s) to the customer. Such changes require the continued provision and billing of the Private Line Service to the same entity (i.e., customer remains responsible for all outstanding indebtedness for the service). Administrative changes are as follows: - Change of customer name (i.e., the customer of record does not change but rather the customer of record changes name), - Change of customer or customer's premises address when the change of address is not a result of a physical relocation of equipment. - Change in billing data (name, address or contact name or telephone number). - Change from Data Phone Digital Service (DDS) to Digital Data Circuit, formerly Synchronet service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. SECTION 20 Original Page 41 ISSUED: JANUARY 25, 2012 EFFECTIVE: FEBRUARY 9, 2012 BY: Vice President Little Rock, Arkansas 20.9 Digital Data Circuit, formerly Synchronet Service (Cont’d) 20.9.4 Types of Rates and Charges (Cont'd) A. The two types of rates and charges are monthly rates and nonrecurring charges and are described as follows: (Cont'd) 2. Nonrecurring Charges (Cont’d) (2) All other service rearrangements will be charged for as follows: - If the change involves the addition of other customer designated premises to an existing multipoint service, the nonrecurring charge for the local channel rate element will apply. The charges will apply only for the location(s) that is being added. - If the change involves the addition of an optional feature or function which has a separate nonrecurring charge, that nonrecurring charge will apply. - Customer required changes of data transmission rate for a Digital Data Circuit, formerly Synchronet service, subsequent to initial installation where no premises visit is required, will not be treated as a change of service. Onehalf of the nonrecurring charges will be applicable for these data transmission rate changes. - For all other changes, including a change of the customer of record involving no physical changes to the service provided or the addition of optional features without separate nonrecurring charges, a charge equal to a local channel rate element nonrecurring charge will apply. Only one such charge will apply per service order, per change. B. A move involves a change in the physical location of one of the following: 1. The point of interface at the customer premises. 2. The customer's premises. C. The charges for the move are dependent on whether the move is to a new location within the same building or to a different building. 1. Moves Within the Same Building When the move is to a new location within the same building, the charge for the move will be an amount equal to one-half the nonrecurring (i.e., installation) charge for the affected service termination at the customer's premises. There will be no change in the minimum period requirements. If a move is made at the same time a service rearrangement is made, the total charge will never exceed a full nonrecurring charge for the basic service. 2. To a Different Building Moves to a different building, other than addressed in 3. following, will be treated as a discontinuance and start of service and all associated nonrecurring charges will apply. New minimum period requirements will be established at the new location. The customer will also remain responsible for satisfying all outstanding minimum period charges for the discontinued service. 3. Moves of Service(s) under CSPP Customer requests for moves of service under CSPP, other than inside moves, will be subject to the conditions stated in Section 2. preceding. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 21 Second Revised Contents Page 1 Cancels First Revised Contents Page 1 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 OPTIONAL CALLING PLANS CONTENTS PAGE NO. (M) Material on this page has been moved to Section 18 Second Revised Contents Page 1. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 21 Third Revised Page 1 Cancels Second Revised Page 1 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 OPTIONAL CALLING PLANS (M) Material on this page has been moved to Section 18 Original Page 27 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 21 Second Revised Page 2 Cancels First Revised Page 2 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 OPTIONAL CALLING PLANS (M) Material on this page has been moved to Section 18 Original Page 28 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 21 First Revised Page 3 Cancels Original Page 3 ISSUED: March 31, 1989 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 30, 1989 OPTIONAL CALLING PLANS (M) Material on this page has been moved to Section 18 Original Page 29 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 22 Second Revised Contents Page 1 Cancels First Revised Contents Page 1 ISSUED: May 30, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 1, 1997 T-97-487 ACCESS SERVICES (N) CONTENTS 22.1 ACCESS SERVICES PAGE NO. 1 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 22 Second Revised Page 1 Cancels First Revised Page 1 ISSUED: May 30, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: July 1, 1997 T-97-487 ACCESS SERVICES 22.1 (N) ACCESS SERVICES ALLTEL Florida, Inc. has on file with the Florida Public Service Commission, its own Intrastate Access Service Tariff for the provision of Switched Access, Special Access, and other miscellaneous services within the State of Florida. This tariff includes the rates, charges, rules and regulations applicable for each service. Billing and collection rates are offered under contract. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Second Revised Contents Page 1 Cancels First Revised Contents Page 1 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 SHARING AND RESALE OF EXCHANGE SERVICE (T) CONTENTS 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES 23.1.1 23.1.2 23.1.3 23.1.4 23.1.5 GENERAL LIMITATIONS REGULATIONS SHARED TENANT SERVICE CLIENT INFORMATION SHARED TENANT SERVICE RATES AND CHARGES PAGE NO. 1 3 4 7 8 (T) (D) (D) 23.1.6 23.1.7 PROVISION OF SHARED SERVICE TO TRANSIENT END USERS ALL OTHER SHARING ARRANGEMENTS 18 20 (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 First Revised Page 1 Cancels Original Page 1 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 EFFECTIVE: September 20, 1988 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES 23.1.1 General a. Shared Tenant Service (STS) is a class of resold local exchange service furnished through a common switching or billing arrangement to commercial tenants within a single building by a provider other than an existing local exchange telephone company. b. The reseller, or STS provider, is a person, firm, partnership or corporation which has requested and received proper Shared Tenant Service certification from the Florida Public Service Commission. All other arrangements for resale or sharing of local exchange service are not permitted except as specified in 23.1.6 and 23.1.7 of this section of the tariff. c. In an STS arrangement, the company’s subscriber of record/customer of record is the STS provider who orders service and is responsible for paying the telephone bill. The STS tenant, or end user, is a “client” of the STS provider. Service arrangements for the STS client must be made through the STS provider except as defined in 23.1.3.a. following. d. Requests to provide connection to the local exchange network for the purpose of reselling local service, i.e., establishing an STS system, must be provided to the Company in writing. 1. Such written requests must contain at a minimum, but are not limited to, the following information: (a) Name and address of STS provider; GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 First Revised Page 2 Cancels Original Page 2 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 EFFECTIVE: September 20, 1988 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.1 (M) General (continued) d. 1. (continued) (b) Billing responsibility if different from (a); (c) Florida Public Service Commission Certificate Number; (d) STS technical advisor, if applicable and if different from (a); (e) New Building or Retrofit; (f) A forecast as to the anticipated local exchange access requirements for 60 months following initiation of the STS system. (g) Number of suites/offices in building; (h) The name of the agent or representative responsible for placing orders, if different from (a). (i) A representative or agent for purposes of this tariff is one who is authorized to act on behalf of another--usually under legal contract. Changes to the STS system or directory listings will be accepted by the Company only form this authority. (M) (M) Material on this page was previously found on Page 1 in this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Second Revised Page 3 Cancels First Revised Page 3 ISSUED: May 27, 1997 BY: President, Richard H. Brashear Live Oak, Florida 23.1 EFFECTIVE: June 26, 1997 T-97-481 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.2 Limitations a. (D) (D) b. If more than one building is served by a single PBX, the trunk groups serving each building must be partitioned, i.e., not shared by the other, and each requires certification. c. STS arrangements are limited to two-hundred fifty (250) trunks per PBX switch. 1. This trunk limitation includes all inward, outward and combination trunks connected to the STS PBX switch regardless of whether the trunks are pooled or partitioned. 2. All outward and combination trunks connected to a switch which has shared trunks will be message rated trunks. d. STS providers may arrange for sharing or “pooling” of STS trunks for use by their clients. e. No intercommunication may take place behind the STS PBX between unaffiliated STS clients. (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 First Revised Page 4 Cancels Original Page 4 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.2 Limitations (continued) f. 23.1.3 Suspension of service as provided in 2.3.1.4 is not permitted in connection with Shared Tenant Service. Regulations a. (M) EFFECTIVE: September 20, 1988 Shared Tenant Service providers are required to ensure access for the Company to any STS client requesting direct service from the Company. 1. The Company must be able to gain access to all facilities up to the demarcation point of the building and/or the client’s premises. The Company will retain responsibility and maintenance of the network up to that point. 2. The Company may construct facilities to directly serve the STS client; or, in lieu of Company-owned facilities, the Company may choose to utilize privately owned distribution facilities, including purchase or lease of such facilities from the STS provider. 3. Should the Company choose to purchase or lease facilities from the STS provider, the Company will provide reasonable compensation not to exceed what it would have cost the Company to construct its own facilities. Material on this page was previously found on Page 3 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 First Revised Page 5 Cancels Original Page 5 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.3 Regulation (continued) a. (continued) 4. In no case will the Company be a party to controversies between an STS provider and an STS client desiring direct service from the Company. b. STS providers must permit client access to the company operators “zero” (0) for emergencies and to 911 where available. Unrestricted access must be provided to all locally available interexchange carriers and to the intraexchange toll service handled by the Company. c. An STS provider may not provide shared Wide Area Telephone Service (WATS) unless granted additional authority to do so by the Florida Public Service Commission. d. Private bypass facilities, e.g. microwave towers, may not be constructed for interconnecting STS locations or systems. STS providers are also prohibited from establishing dedicated private line facilities to an interexchange carriers point of presence. e. STS providers may not authorize, arrange for or otherwise permit telephone intercommunication between unaffiliated commercial tenants. 1. (M) EFFECTIVE: September 20, 1988 An affiliated entity, for purposes of this tariff, is defined as one that holds in excess of 50% of the stock of the entity which claims to be affiliated. Material on this page was previously found on Page 3 and 4 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 First Revised Page 6 Cancels Original Page 6 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.3 Regulation (continued) e. (continued) 2. (M) EFFECTIVE: September 20, 1988 An unaffiliated entity, therefore, is one that controls less than 50% of the other entities stock. f. Tie lines are restricted to the private use of a single STS client and cannot be used to access local exchange service in lieu of STS trunks. g. An STS system may not be connected through private lines to other communication systems which subscribe to flat rate exchange service. h. Customer premises equipment associated with STS and the provisioning thereof is the responsibility of the STS provider. 1. All repairs, rearrangements, moves and changes to the STS system beyond the Company’s demarcation point or network interface will be the responsibility of the STS provider except as provided in 23.1.3.a. 2. The STS provider will be responsible for payment of a Trouble Location Charge for visits by the Company where a service difficulty or trouble report results from customer-provided equipment or facilities regardless of whether the trouble was reported to the Company Repair by the STS provider or an STS client. Material on this page was previously found on Pages 4 and 5 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 First Revised Page 7 Cancels Original Page 7 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.4 (M) EFFECTIVE: September 20, 1988 Shared Tenant Service Client Information a. The rates and charges listed herein are those charged the STS provider for resale of local exchange service. The Company will not retain nor provide to any caller the rates charged to the STS client by the STS provider. It is the STS providers responsibility to disclose such information to the client(s). b. Each STS provider is required to inform STS clients of its current rates and charges for resold local exchange service and its quality of service standards. The STS provider must inform each client that the Florida Public Service Commission will not set rates or regulate the service quality standards of the providers STS system. c. The STS provider is responsible for establishing repair reporting procedures to be used by STS clients. The charge in 23.1.3.h will be applicable if an STS client reports trouble to Company Repair and a subsequent premises visit by a Company technician locates the trouble in the STS equipment or facilities. d. STS arrangements are provided one free directory listing of the business kind per tenant DID number. The STS provider is responsible for determining the clients desired listing arrangement and for conveying that information to the Company in a timely manner. Material on this page was previously found on Page 5 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Third Revised Page 8 Cancels Second Revised Page 8 ISSUED: May 27, 1997 BY: President, Richard H. Brashear Live Oak, Florida 23.1 EFFECTIVE: June 26, 1997 T-97-481 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.4 Shared Tenant Service Client Information (Continued) d. 23.1.5 (continued) 1. The clients listing is provided under the rules and regulations specified in Section 6 of this tariff. 2. The Company will not be a party to any controversies which may arise between the STS provider and client(s) due to misspellings, omissions, delays or misunderstandings about the desired listing. 3. Additional directory listings may be furnished at rates and regulations as specified in Section 6. Shared Tenant Service Rates and Charges a. Shared Tenant Service Rates and Charges The following rates and charges are applicable only to certificated Shared Tenant Service systems. Rates for all other sharing arrangements, as defined in 23.1.6 and 23.1.7 are as specified in the appropriate sections of this tariff. 1. Service Establishment Charge: 2. PBX Basic Trunk Rate, per trunk (inward, outward and/or combination trunks) Installation Charge Monthly Rate $300.00 60% of trunk rate in Section 11 (T) (C) (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Fourth Revised Page 9 Cancels Third Revised Page 9 ISSUED: May 27, 1997 BY: President, Live Oak, Florida EFFECTIVE: June 26, 1997 T-97-481 SHARING AND RESALE OF EXCHANGE SERVICE 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.5 Shared Tenant Service Rates and Charges (continued) a. 3. Usage Charges (apply in addition to PBX trunk rate) (a) Local Message Charge, per message Initial Minutes Additional Minute (M) (C) Peak $.030 .015 Off-Peak $.020 .010 (b) Local message charges do not apply on calls to 911, the Company operator, Company Repair (611) or on calls to the Company Business Office. (c) Calls to local Directory Assistance (411) will be charged the tariffed rate for such calls as specified in 3.6.2.a. (d) Off peak measured rate will apply for local calls placed between 12:00 noon and 2:00 p.m. weekdays; between 9:00 p.m. and 9:00 a.m. all days; and between 9:00 a.m. and 9:00 p.m. Saturdays and Sundays. 4. Calls to telephone numbers for which a charge is applicable to the caller, i.e., 900, 976, will be charged for at the appropriate rate. 5. The STS provider is responsible for payment of the charges. The Company will make no attempt to determine which client or clients placed the calls. 6. The Service Establishment Charge in 23.1.5.a.1 applies to new STS systems only. Those in existence on the effective date of this tariff are not subject to this charge. 7. Service connection charges as specified in Section 4 apply as appropriate. Material on this page previously found on pages 10 and 11 of this tariff. (C) (M) (N) (N) (T) (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: May 27, 1997 BY: President, Live Oak, Florida Section 23 Second Revised Page 10 Cancels First Revised Page 10 EFFECTIVE: June 26, 1997 T-97-481 (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Fourth Revised Page 11 Cancels Third Revised Page 11 ISSUED: May 27, 1997 BY: President, Live Oak, Florida EFFECTIVE: June 26, 1997 T-97-481 SHARING AND RESALE OF EXCHANGE SERVICE (D) (D) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Second Revised Page 12 Cancels First Revised Page 12 ISSUED: BY: President, George W. Lee Live Oak, Florida EFFECTIVE: April 30, 1993 SHARING AND RESALE OF EXCHANGE SERVICE 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.5 Shared Tenant Service Rates and Charges (continued) a. 2. (continued) b. Direct-Inward-Dialing (DID) Service Associated with Sharing and Resale of Basic Local Exchange Service. (M) (M) (M) 1. DID service permits incoming calls to a PBX system to reach specific station lines without the assistance of an attendant. DID service is provided subject to the availability of facilities and telephone numbers and other conditions as specified in Section 2.3.1 and 15 of this tariff. 2. The rates specified herein are in addition to the rates shown elsewhere in the tariff for the services with which this offering is associated (e.g., STS Trunk Rates and Charges, etc.) 3. DID service is optionally available and includes central office switching equipment necessary for indialing from the network directly to stations associated with customer premises switching equipment. Material previously shown on this Page is now found on Page 11 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 First Revised Page 13 Cancels Original Page 13 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 EFFECTIVE: September 20, 1988 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.5 Shared Tenant Service Rates and Charges (continued) b. Direct-Inward-Dialing (DID) Service Associated with Sharing and Resale of Basic Local Exchange Service (continued) 3. (continued) Subscribers to DID service will be required to maintain an adequate number of DID trunks as determined by the Company in order to provide “quality” grade of service and prevent network degradation. (M) 4. The service must be provided on all lines in a trunk group arranged for inward service. Where DID is required on more than one group of trunks or central office lines, each such group shall be considered as a separate DID service. 5. The assignment of telephone numbers and the sequence of the numbers assigned to a DID service are made at the discretion of the Company. Where the equipment configuration requires the assignment of blocks of telephone numbers or where the customer requests additional blocks of telephone numbers held in reserve for future use, rates and charges as shown are applicable for each unused block of telephone numbers. The Company does not guarantee to provide DID numbers arranged in a consecutive manner. Material on this page was previously found on Page 10 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 First Revised Page 14 Cancels Original Page 14 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.5 Shared Tenant Service Rates and Charges (continued) b. (M) EFFECTIVE: September 20, 1988 Direct-Inward-Dialing (DID) Service Associated with Sharing and Resale of Basic Local Exchange Service (continued) 6. When equipment or service of a special type arrangement is requested and provided, rates and charges are based on costs involved to meet the individual requirements of each case. 7. Operational characteristics of interface signals between the Company-provided facilities and the customer-provided switching equipment must conform to the rules and regulations the Company considers necessary to maintain proper standards of service as specified in other sections of this tariff. 8. The Company shall not be responsible to the STS provider or client if changes in protection criteria or in any of the facilities, operations, or procedures of the Company render any of the facilities provided by a STS provider or client obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance. 9. Directory listings will be provided in accordance with the rates and regulations of Section 23.1.4.d and 6 of this tariff. DID numbers furnished herein are entitled to one directory listing without charge. Additional listings are available as specified in Section 6 of this tariff. Material on this page was previously found on Page 10 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 First Revised Page 15 Cancels Original Page 15 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.5 Shared Tenant Service Rates and Charges (continued) b. (M) EFFECTIVE: September 20, 1988 Direct-Inward-Dialing (DID) Service Associated with Sharing and Resale of Basic Local Exchange Service (continued) 10. All STS switching systems provided DID service must be arranged by the customer to provide for the intercepting of reserved and/or assigned by unused station numbers. Calls to such numbers will be routed to the customer-provided switching equipment for handling. On incoming calls from the network to invalid numbers, or restricted stations in DID equipped STS systems, only two methods of intercept are acceptable; attendant or recorded announcement. Due to the network irregularities that can be caused, no form of tone intercept is permitted. 11. At the discretion of the Company, subject to operating limits and the availability of facilities, DID service may be provided outside the customer’s normal serving central office. Where a DID trunk group is served from a central office other than the customer’s normal serving central office, the appropriate mileage rates for Foreign Exchange or Foreign Central Office service, per DID trunk will apply. 12. In addition to the rates and charges specified, appropriate service connection, move and change charges are applicable to the establishment or rearrangement of trunks and numbers in connection with providing DID service. Material on this page was previously found on Pages 10 and 11 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Original Page 16 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.5 Shared Tenant Service Rates and Charges (continued) b. Direct-Inward-Dialing (DID) Service Associated with Sharing and Resale of Basic Local Exchange Service (continued) 13. (M) EFFECTIVE: September 20, 1988 Installation charges for DID central office switching equipment are not applicable if the customer presently subscribes to DID service and changes the type of customer premises switching equipment to another type of customer premises switching equipment with DID service. The following provisions apply: (a) The customer must maintain at least the same level of DID service requirements. (b) The replacing customer premises equipment must be served by the same central office as the existing customer premises equipment. (c) Central office switching equipment additions or modifications must not be required in order to provide DID service to the replacing customer premises switching equipment. (d) Rates and charges are applicable to additional DID service requirements which exceed the customer’s existing level of DID arrangements. Material on this page was previously found on Pages 11 and 12 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Second Revised Page 17 Cancels First Revised Page 17 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 SHARING AND RESALE OF EXCHANGE SERVICE 23.1 (T) INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.5 Shared Tenant Service Rates and Charges (continued) c. Rates and Charges for Shared Tenant 1. Direct-Inward-Dialing (DID) Service Installation Charge (a) (b) (c) Establish trunk group and provide first group of 20 DID numbers Monthly Rate $915.00 $ 4.00 (T) Each additional group of 20 DID numbers 15.00 4.00 (T) DID Trunk Termination, each 90.00 40.00 (T) 2. The rates and charges in 23.1.5.c.1.(b) also apply to blocks of reserved telephone numbers. 3. The DID trunk termination charges identified in 23.1.5.1.(c) are in addition to the rates and charges for STS inward trunks as specified in 23.1.5.a.2. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Original Page 18 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.6 Provision of Shared Service to Transient End Users a. For purposes of this tariff, a transient end-user is considered to be one temporarily occupying the premises, with occupancy not to exceed nine months. b. By virtue of the transient nature of the end user, certain other sharing arrangements are considered neither duplicative or competitive with the local exchange service provided by the Company. Therefore, existing rates and service conditions as specified in other sections of this tariff will continue to apply to the following sharing arrangements. 1. 2. (M) EFFECTIVE: September 20, 1988 Airports - sharing is permitted within the airport complex for the safe and efficient transportation of passengers and freight through the airport campus. (a) Sharing may not be extended to other facilities such as hotels, shopping malls and industrial parks unless the airport becomes a certificated STS provider. (b) As an alternative, trunks serving these other entities can be partitioned from the trunks serving the airport campus. Hospitals - sharing is permitted within a hospital for patient rooms and administrative offices due to the critical need for rapid communication of the hospital staff. Material on this page was previously found on Page 13 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Original Page 19 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.6 Provision of Shared Service to Transient End Users (continued) b. 2. 3. (M) EFFECTIVE: September 20, 1988 (continued) (a) Sharing may not be extended to physicians in private practice offices unless the hospital becomes a certificated STS provider. (b) As an alternative, trunks serving physicians individual private practice offices can be partitioned from the trunks serving the hospital administrative offices, patient rooms and other private practice offices. Nursing homes, Adult Congregate Living Facilities (ACLFs), Continuing Care Facilities (CCFs) and Retirement Homes - sharing is permitted in facilities which are intended to serve and/or care for the elderly population. Such sharing arrangements are permitted only when at least 75% of the occupants of the homes, communities or facilities are over age 62, or totally or permanently disabled, and the home community or facility has one or more of the following licensed or certificated components: (a) licensed as a nursing home pursuant to Chapter 400, Florida Statutes, or (b) licensed as an adult congregate living facility pursuant to Chapter 400.404, Florida Statutes, or exempted as an ACLF pursuant to Section 400, Florida Statutes, or Material on this page was previously found on Pages 13 and 14 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 23 Original Page 20 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida 23.1 INTERCONNECTION OF LOCAL EXCHANGE SERVICES TO SHARED TENANT SERVICES (continued) 23.1.6 Provision of Shared Service to Transient End Users (continued) b. 23.1.7 (M) EFFECTIVE: September 20, 1988 3. (continued) (c) certificated as a continuing care facility pursuant to Chapter 651, Florida Statutes, or (d) if funded or insured by the United States Department of Housing and Urban Development (HUD) pursuant to the National Housing Act. 12 U.S. Code SS 1701, program designed to aid the elderly. All Other Sharing Arrangements a. Certain other sharing arrangements which serve transient end-users as defined in 23.1.b.a. are considered neither duplicative nor competitive with service furnished by the Company and are therefore permitted to continue under existing rates and service conditions. b. Reservation service, sub-leased residence service, service to exhibitors in convention halls, service in clubs, yacht basins, time-share facilities, apartment hotels and student dormitories, and composite data services are considered to be in the category of “All Other Sharing Arrangements.” c. Where residents of apartment houses or Co-ops do not meet the criteria of “transient endusers”, sharing arrangements are not permitted. Residents desiring telephone service must subscribe to service provided by the Company. Material on this page was previously found on Pages 14 and 15 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 First Revised Contents Page Cancels Original Contents Page ISSUED: March 5, 2002 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: March 20, 2002 EMERGENCY REPORTING SERVICES CONTENTS Page No. 24.1 24.2 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 1 24.1.1 24.1.2 24.1.3 24.1.4 1 2 7 12 General Rules and Regulations Enhanced Universal Emergency Number Service E-911 Rates and Charges 911 PRIVATE SWITCH/AUTOMATIC LOCATION IDENTIFICATION (PS/ALI) SERVICE 13 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 1 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.1 (N) General (Basic and Enhanced 911) a. When requested by local government authorities, and subject to the availability of facilities, the Company will provide a universal emergency number 911 for use of Public Safety Answering Points (PSAPs) engaged in assisting local governments in the protection and safety of the general public. b. Two types of service are offered, basic 911 and Enhanced 911 Service (E911). Selection of the appropriate service to serve various customers will be made by the Company and the customer and will be based on a thorough analysis of customer needs at each location and on availability of facilities in each area. c. Rates and charges for the 911 Service Feature offerings as shown in Section 24.1.3.d.2.a. of the Tariff are based on costs for municipal and/or single county 911 Systems. 911 Systems which are essentially municipal and/or countywide but have minor overlapping into another county due to community of interest reasons are considered to be covered by this Tariff. d. At the request of any county, municipality of political subdivision (user) subscribing to 911 Service the Company will spread the payment of the applicable nonrecurring charges for the initial provision or subsequent addition of 911 Service and/or equipment in equal installments, where possible, which shall include all reasonable costs associated therewith, over a period not to exceed 60 months. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 2 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.2 (N) Rules and Regulations a. 911 service is provided by the Company where facility and operating conditions permit. b. This offering is limited to the use of central office number 911 as the universal emergency number and only one 911 service will be provided within any geographical area. c. The 911 emergency number is not intended to replace the seven digit listed number or telephone service of the various public safety agencies which may participate in the use of the number. The customer must subscribe for additional local exchange service at the PSAPs for administrative purposes for placing of outgoing calls and for receiving other emergency calls, including any which might be relayed by Company operators. d. The service is furnished to municipalities and other governmental agencies only for the purpose of voice reporting emergencies by the public. e. When the use of service or facilities furnished by the Company is interrupted due to any cause other than the negligence or willful act of the subscriber, a pro rata adjustment of the fixed monthly charges involved will be allowed as covered by Section 2 of this Tariff. Where allowances on monthly charges for service Features of 911 Service are involved, only those Service Features which are affected by the interrupted service shall be considered: and, further, only those access lines on the interrupted portion of the service shall be considered in determining the number of access lines affected. f. It will be the intent of the Company to provide facilities designed to provide a call blocking probability of one call per hundred during normal busy hours for 911 Service. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 3 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.2 (N) Rules and Regulations (Cont’d) g. This service is offered solely as an aid in handling assistance calls in connection with fire, police and other emergencies and does not create any relationship or obligation, direct or indirect, to any person other than the customer contracting for 911 service. In the event of any interruption of the service, the Company shall not be liable to any person, corporation or other entity for any loss or damage in an amount greater than an amount equal to the pro rata allowance of the tariff rate for the service or facilities provided to the customer for the time such interruption continues, after notice to the Company. No allowance shall be made if the interruption is due to the negligence or willful act of the customer of the service. Further each customer agrees to release, indemnify, defend and hold harmless the Company from any and all loss, claims, demands, suits, or other action, or any liability whatsoever, whether suffered, made, instituted or asserted by the customer or by any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the customer or others or for any infringement or invasion of the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of 911 service features and the equipment associated therewith or by any services which are or may be furnished by the Company in connection therewith, including but not limited to the identification of the telephone number, address or name associated with the telephone used by the party or parties accessing 911 service hereunder, and which arise out of the negligence or other wrongful act of the Company, the Customer, its user agencies or municipalities or employees or agents of any one of them. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 4 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.2 (N) Rules and Regulations (Cont’d) h. When an order for 911 service and facilities or requests for additions, rearrangements, relocations or modifications of service and equipment are canceled in whole or in part prior to completion of the work involved, the customer is required to reimburse the Company for all expenses incurred in handling the request before notice of cancellation is received. Such charges, however, are not to exceed all charges which would apply if the work involved in complying with the request had been completed. All PSAP equipment, telephones and lines furnished by the Company on the customer’s premise are and shall remain the property of the Company. i. Application for 911 service must be executed in writing by the customer (a municipality, a local government authority or their duly appointed agent). If execution is by an agent, satisfactory evidence of the appointment must be provided in writing to the Company. At least one local law enforcement agency must be included among the participating agencies in any 911 offering. j. The customer must furnish the Company, in writing with its agreement to the following terms and conditions: 1. That at least one PSAP will be provided and staffed on a 24-hour, seven days per week basis. 2. That the customer accepts responsibility for dispatching, or having others dispatch police, fire, ambulance or other emergency services as required, to the extent as such services are reasonably available. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 5 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.2 (N) Rules and Regulations (Cont’d) j. (Cont’d) 3. That the customer will develop an appropriate method for responding to calls for nonparticipating agencies which may be directed to the 911 PSAP by calling parties. 4. That the customer will subscribe to, or provide, telephone equipment with a capacity adequate to handle the telephone number of incoming 911 lines recommended by the Company to be installed. (Applies to 911 Service only.) k. Temporary suspension of service is not provided for any part of the 911 Service. l. The rates charged for 911 Service do not contemplate the constant monitoring or inspection of facilities to discover errors, defects and malfunctions in the service, nor does the Company undertake such responsibility. The customer shall make such operational tests as, in the judgment of the customer, are required to determine whether the system is functioning properly for its use. The customer shall promptly notify the Company in the event the system is not functioning properly. m. Company serving boundaries and political subdivision boundaries may not coincide. If a central office serves telephones located both within and outside the customer’s public safety jurisdiction, it is the obligation of the customer to make arrangements to handle all 911 calls that originate from telephones served by these central offices. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 6 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.2 (N) Rules and Regulations (Cont’d) n. 911 Service is classified as Business Exchange Service and is arranged for one-way incoming service to the PSAP. Outgoing calls can be made by adding outgoing lines for one button transfer and dial up service. o. The Company does not undertake to answer and forward 911 calls, but furnishes the use of its facilities to enable the customer’s personnel to respond to such calls on the customer’s premises. p. E911/911 information consisting of the names, addresses and telephone numbers of customers whose listings are not published in directories or listed in Directory Assistance Offices is confidential. Information will be provided on a call-by-call basis only for the purpose of responding to emergency calls. The 911 calling party forfeits the privacy afforded by private and semiprivate telephone number service to the extent that the telephone number, address and name associated with the originating station location are furnished to the PSAP. q. Central Offices that are not currently equipped to transmit ANI will not be modified to provide ANI just for E911/911 Service. r. The Company’s entire liability to any person for interruption or failure of 911 Service shall be limited to the terms set forth in this Section and other Sections of this Tariff. s. General Regulations located in Section 2 of this Tariff will also apply to this service offering. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 7 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.2 Rules and Regulations (Cont’d) t. 24.1.3 (N) Where a 911 call is placed by the calling party via interconnection with an interexchange carrier, the Company cannot guarantee the completion of said 911 call, the quality of the call or any features that may otherwise be provided with 911 Service. Enhanced Universal Emergency Number Service - E911 a. b. General 1. Enhanced Universal Emergency Number Service, also referred to as Enhanced 911 Service or E911, is a telephone exchange communication service whereby a Public Safety Answering Point (PSAP) designated by the customer may receive telephone calls dialed to the telephone number 911. E911 Service includes lines and equipment necessary for the answering, transferring and dispatching of public emergency telephone calls by persons within the serving area who dial 911. 2. The E911 customer except as specified following, may be a municipality or other county or local government unity, or an authorized agent of one or more municipalities or other county or local governmental units to whom authority has been lawfully delegated. The customer must be legally authorized to subscribe to the service and be legally authorized to subscribe to the service and have public safety responsibility by law to respond to telephone calls from the public for emergency police, fire and other emergency services within the telephone central office areas arranged for 911 calling. Definition of Terms 1. Additional E911 Exchange Lines Additional Terminating Line that may be ordered by the customer. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 8 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.3 (N) Enhanced Universal Emergency Number Service - E911 (Cont’d) b. Definition of Terms (Cont’d) 2. Automatic Location Identification (ALI) A feature by which the name and address associated with the calling party’s telephone number (identified by ANI as defined below) is forwarded to the PSAP for display. Telephones associated with a calling party’s telephone number but which are physically located elsewhere (off premise extensions, secondary locations, etc.) will also be identified with the same address associated with the calling party’s telephone number at the primary location. 3. Automatic Number Identification (ANI) A feature by which the calling party’s ANI telephone number is forwarded to the PSAP’s ANI Display Console and Transfer Unit and displayed. 4. Data Management System (DMS) A system of manual procedures and computer programs used to create, store and update the data required to provide the ALI feature. 5. ANI Display Console and Transfer Unit A unit for displaying ANI numbers at the PSAP attendant position and for handling the calls. 6. End Office The Central Office(s) in the 911 System from which 911 calls are originated. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 9 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.3 (N) Enhanced Universal Emergency Number Service - E911 (Cont’d) b. Definition of Terms (Cont’d) 7. Enhanced 911 Service Area The geographic area in which the customer will respond to all 911 calls and dispatch appropriate emergency assistance. 8. Fixed Transfer A feature which enables a PSAP attendant to transfer incoming E911 calls to another agency or secondary PSAP by use of a single button on the ANI Display Console and Transfer Unit. 9. Forced Disconnect A function of the 911 Central Office trunk circuit which enables the PSAP attendant to release a connection even though the calling party has not hung up. This feature prevents the jamming of the 911 exchange lines and is a standard feature of 911 Service. 10. Manual Transfer A feature that enables the PSAP attendant to access another agency by depressing the Dial out key and dialing either a 7-digit or 10-digit telephone number or a 2-digit Speed Calling Code. 11. Public Safety Answering Point (PSAP) An answering location for 911 calls originating in a given area. A PSAP is designated as Primary or Secondary. Secondary PSAPs receive calls on a transfer basis only. PSAPs are public service agencies such as police, fire or emergency medical or a common bureau serving a group of such entities. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 10 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.3 (N) Enhanced Universal Emergency Number Service - E911 (Cont’d) b. Definition of Terms (Cont’d) 12. Serving Central Office The Central Office from which a PSAP is served. 13. Stand-Alone E911 System A serving arrangement whereby the equipment needed to provide ALI is located on the customer’s premises. 14. Universal Emergency Number Service A telephone exchange communication service for receiving telephone calls placed by persons in need of assistance who dial the number 911. Such calls are answered at PSAPs established and operated by the customer. The lines and equipment associated with the service arrangement for the answering, transferring and dispatching of public emergency telephone calls are included. 15. Universal Emergency Number Service Customer A municipality or other county or local governmental unit or an authorized agent of one or more municipalities or other county or local governmental units to whom authority has been lawfully delegated within a defined geographic area to respond to public emergency telephone calls, at the minimum for police and fire service. 16. Wire Center The term “Wire Center” denotes the local telephone dial switching office serving subscribers in a well defined area. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 11 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.3 (N) Enhanced Universal Emergency Number Service - E911 (Cont’d) c. Service Features 1. 911 Service is available for Automatic Number Identification (ANI) only. a. Automatic Number Identification (ANI) only Charges are based on the total number of trunks required by local switching offices equipped for ANI only. 2. E911 Service is available in two service feature offerings. a. Automatic Number Identification (ANI) only Charges are based on the total number of trunks required by local switching offices equipped for ANI only. b. Automatic Number Identification (ANI) and Stand-Alone Automatic Location Identification (ALI) 911 Enhanced Emergency System (EES) service. Charges are based on the total number of trunks required by the local switching offices equipped for ANI, data base creation and updates for ALI. 3. The following standard features are included with each of the service offerings: a. Forced Disconnect b. Called Party Hold c. Ringback on Incoming Calls (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 12 ISSUED: December 7, 1990 BY: President, Live Oak, Florida EFFECTIVE: February 6, 1991 EMERGENCY REPORTING SERVICES 24.1 UNIVERSAL EMERGENCY NUMBER SERVICE - 911 24.1.4 (N) Universal Emergency Number Service - 911 a. Rates and Charges (Hamilton County - Basic 911 Service) 1. 2. Messages a. The calling party is not charged for calls placed to the 911 number. b. Charges for applicable local and/or toll messages transferred over exchange facilities from a PSAP are billed to that PSAP as covered in other sections of this Tariff based on rates applicable from the Central Office serving the PSAP initiating the transfer to the point of termination of the transfer. PSAP Equipment and Trunking a. The following features are provided on a tiered basis with tier A representing the initial investment being spread over 36 months and tier B representing maintenance cost spread over the life of the equipment. (1) Automatic Number Identification only. PSAP Equipment with ANI trunking2 Tier A Monthly Tier B Monthly $1,002.00 201.001 Note 1: In addition to this monthly rate the appropriate trunking charges per this Tariff and Southern Bells Tariff apply. Note 2: In addition to this charge the appropriate service connection charges per Section 4 of this Tariff also apply. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 13 ISSUED: March 5, 2002 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: March 20, 2002 EMERGENCY REPORTING SERVICES 24.2 911 PRIVATE SWITCH/AUTOMATIC LOCATION IDENTIFICATION (PS/ALI) SERVICE 24.2.1 General a. ALLTEL 911 Private Switch / Automatic Location Identification (PS/ALI) service allows a Private Branch Exchange (PBX) switch located on a customer's premises to be connected directly into a county specific Enhanced 9-1-1 (E9-1-1) telephone service network. At the time of an emergency 9-1-1 call from a PBX customer, ALLTEL's 9-1-1 PS/ALI service delivers the telephone number, name and location of the PBX station user to the appropriate Public Safety Answering Point (PSAP). b. ALLTEL 9-1-1 PS/ALI Service is available with Primary Rate ISDN (PRI) or Basic Rate ISDN (BRI) service. Local channels, as described in this section are not required with PRI or BRI service. 24.2.2. Regulations a. ALLTEL 9-1-1 PS/ALI service is furnished subject to the availability of facilities. b. With ALLTEL 9-1-1 PS/ALI service, Automatic Number Identification (ANI) is passed to ALLTEL's E9-1-1 Selective Routing Unit (SRU) tandem office by the PBX switch. The ANI is read, processed and utilized in the same manner as any other serving Local Exchange Carrier's end office an Enhanced 9-1-1 telephone service network. c. The emergency service agency and/or county addressing agency serving the area may be involved to update the Master Street Address Guide (MSAG) and to determine the best method in which emergency calls from ALLTEL 9-1-1 PS/ALI Service locations will be handled. The MSAG may require modifications to accept any new PBX Customer address locations, street names and community names. d. The following specifications must be met when provisioning ALLTEL 9-1-1 PS/ALI service: (1) Subscribers to ALLTEL 9-1-1 PS/ALI service must meet all company technical specifications. (2) The PBX switch must be able to transmit ANI using multi-frequency signaling (except when PRI or BRI service is used). This may require making additions to, or modifications of, the existing PBX switch that will make it compatible with the county's E9-1-1 telephone service network. (3) The PBX switch owner/operator must supply ALLTEL with the initial telephone number and address data as well as timely periodic updates of any changes to the initial information. (4) The PBX switch must employ Direct Inward Dial (DID) numbers that correspond to all of their PBX station numbers. (5) It will be the responsibility of the vendor or PBX operator to maintain the data pertaining to each PBX station user operating under such systems. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 14 ISSUED: March 5, 2002 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: March 20, 2002 EMERGENCY REPORTING SERVICES 24.2 911 PRIVATE SWITCH/AUTOMATIC LOCATION IDENTIFICATION (PS/ALI) SERVICE (Continued) 24.2.2. Regulations (Continued) e. The PBX switch owner/operator must install a minimum of two (2) private E9-1-1 local channels (except for PRI and BRI) with the following specifications: (1) This voice grade local channel provides for a communications path between the demarcation point at the PBX customer premises and the E9-1-1 SRU tandem office serving the count where the main PBX system is physically located. (2) The PBX switch owner/operator is responsible for determining that their terminal equipment is compatible with this local channel. (3) Supervision on this ALLTEL 9-1-1 PS/ALI service local channel will be loop reverse battery. The battery source is located in ALLTEL's E9-1-1 SRU tandem office and will be a nominal -48VDC (-42.75VDC to -56.5 VDC). (4) The PBX will signal an off hook (or seizure) by providing a loop closure across tip (+) and ring (-) with a maximum resistance of 670 ohms. ALLTEL's E9-1-1 SRU tandem office will instruct the PBX to forward the calling station's number (ANI) information by a battery reversal wink start signal. (5) Additional regulations may be applicable as described in ALLTEL's Private Line Services Tariff. f. Service charges as specified elsewhere in this Tariff, are applicable. g. General Regulations as specified elsewhere in this Tariff will also apply to this service offering. h. This service is offered solely as an aid in handling emergency 9-1-1 assistance calls in connection with fire, police and other emergencies and does not create any relationship or obligation, direct or indirect, to any person other than the PBX customer contracting for ALLTEL 9-1-1 PS/ALI service. The Provision of ALLTEL 9-1-1 PS/ALI service by ALLTEL shall not be interpreted, construed, or regarded either expressly or implied, as being for the benefit of or creating any Company obligation toward any third person or legal entity other than the PBX customer. i. The rates charged for ALLTEL 9-1-1 PS/ALI service do not contemplate the constant monitoring or inspection of facilities to discover errors, defects and malfunctions in the service, nor does ALLTEL undertake such responsibility. The PBX customer shall make such operational tests as, in the judgement the PBX customer, are required to determine whether the service is functioning properly for its use. The PBX customer shall promptly notify ALLTEL in the event that the service is not functioning properly. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 15 ISSUED: March 5, 2002 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: March 20, 2002 EMERGENCY REPORTING SERVICES 24.2 911 PRIVATE SWITCH/AUTOMATIC LOCATION IDENTIFICATION (PS/ALI) SERVICE (Continued) 24.2.2. Regulations (Continued) j. ALLTEL's entire liability to any person for the interruption or failure of ALLTEL 9-1-1 PS/ALI service shall be limited to the terms set forth in this Section and other Sections of this Tariff. ALLTEL shall neither be liable for damages resulting from or in connection with its provision of ALLTEL 9-1-1 PS/ALI service to any customer subscribing to ALLTEL 9-1-1 PS/ALI service or any person accessing, or using ALLTEL 9-1-1 PS/ALI service and nor shall ALLTEL be liable for its provision of any telephone number, address, or name to any entity providing 9-1-1 service or to a public safety answering point, unless ALLTEL acted with malicious purpose or in the manner exhibiting wanton and willful disregard of safety or property in providing such services. k. Each customer agrees to release, indemnify, defend and hold harmless ALLTEL from any and all loss, claims, demands, suits, or other action, or any liability whatsoever, whether suffered, made, instituted or asserted by the PBX customer or by any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the PBX customer or others, or for any infringement or invasion of the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of ALLTEL 9-1-1 PS/ALI service features and the equipment associated therewith, or by any services which are or may be furnished by ALLTEL in connection therewith, including but not limited to the identification of the telephone number, address or name associated with the telephone used by the party or parties accessing 9-1-1 services using ALLTEL 9-1-1 PS/ALI services hereunder, and which arise out of the negligence or other wrongful act of ALLTEL, the PBX customer, its user agencies or municipalities or employees or agents of any one of them. l. When an order for ALLTEL 9-1-1 PS/ALI service and facilities or requests for additions, rearrangements, relocations or modifications or service and equipment are canceled in whole or in part, the PBX customer may be required to reimburse ALLTEL for all expenses incurred in handling the requests before notice of cancellation is received. Such charges are not to exceed the charges that would apply if the work involved in complying with the request had been completed. m. When the use of service or facilities furnished by ALLTEL is interrupted due to any cause other than the negligence or willful act of the subscriber or the failure of the facilities provided by the subscriber, a pro rata adjustment of the fixed monthly charges involved will be allowed. In the event of any interruption of the service, ALLTEL shall not be liable to any person, or other entity for any loss or damage in an amount greater than an amount equal to the pro rata allowance of the tariff rate for the service or facilities provided to the PBX customer for the time such interruption continues, after notice to ALLTEL. No allowance shall be made if the interruption is due to the negligence or willful act of the PBX customer of the service. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 16 ISSUED: March 5, 2002 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: March 20, 2002 EMERGENCY REPORTING SERVICES 24.2 911 PRIVATE SWITCH/AUTOMATIC LOCATION IDENTIFICATION (PS/ALI) SERVICE (Continued) 24.2.3. Payment Schedules a. General ALLTEL 9-1-1 PS/ALI Service is offered for a 60-month contract period at the rates and charges indicated in this sub-section. ALLTEL 9-1-1 PS/ALI Service disconnected prior to 60 months will be subject to cancellation charges. b. Transfer of Contract Service may be transferred to a new subscriber at the same location upon prior written concurrence by the new subscriber as specified elsewhere in this tariff. c. Deferred Payment Nonrecurring charges may be deferred or installment billed as specified elsewhere in this tariff. d. Prepayment Recurring charges may be prepaid as specified elsewhere in this tariff. e. Cancellation Charges Cancellation charges will be applied where service is removed prior to the expiration of the 60-month contract period. f. Moves of Service When the PBX owner/operator moves ALLTEL 9-1-1 PS/ALI Service: (1) (2) (3) (4) Cancellation charges do not apply. 60-month rates in effect will continue uninterrupted. ALLTEL 9-1-1 PS/ALI Service nonrecurring charges do not apply. ALLTEL 9-1-1 PS/ALI Service local channel charges apply as appropriate. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 24 Original Page 17 ISSUED: March 5, 2002 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: March 20, 2002 EMERGENCY REPORTING SERVICES 24.2 911 PRIVATE SWITCH/AUTOMATIC LOCATION IDENTIFICATION (PS/ALI) SERVICE (Continued) 24.2.4. Rates and Charges a. ALLTEL 9-1-1 PS/ALI Service (1) Installation Charge (a) Per Customer Non-recurring Charge 1. 2. 3. 4. Up to 1,000 station records, per customer 1,001 to 2000 station records, per customer 2,001 to 4,000 station records, per customer 4,001 or more station records, per customer $4,000.00 $4,750.00 $5,250.00 $5,750.00 (2) 60 Month Contract Period - Monthly Charges (a) Per 1,000 PBX station (ALI) records Recurring Monthly Charge 1. 2. 3. 4. b. Up to 1,000 station records 1001 to 2000 station records 2,001 to 4,000 station records 4,001 or more station records $150.00 + $15.00 per 100 records $150.00 + $12.00 per 100 records $150.00 + $10.00 per 100 records $150.00 + $ 8.00 per 100 records Cancellation Charges The following charge is incurred when a total disconnect of ALLTEL 9-1-1 PS/ALI Service occurs during the 60-month contract period. (1). Per system disconnect $3,000.00 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 25 Second Revised Contents Page 1 Cancels First Revised Contents Page 1 ISSUED: August 1, 2006 BY: Vice President EFFECTIVE: August 16, 2006 (N) BUNDLED SERVICE OFFERINGS CONTENTS Page 25. Bundled Service Offerings 1 25.1 25.2 1 1 General Bundled Offerings (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 25 Tenth Revised Page 1 Cancels Ninth Revised Page 1 ISSUED: January 29, 2010 BY: Vice President Little Rock, AR EFFECTIVE: February 13, 2010 BUNDLED SERVICE OFFERINGS 25 Bundled Service Offerings 25.1 General The Company may offer and bill to customers on one bill combinations of services which may include regulated, non-tariffed or non-regulated services, including services of an affiliate, at a single price selected by the company. The regulated services of Windstream Florida, Inc. contained in bundles continue to be offered on a stand alone basis under the terms and conditions as stated elsewhere within this tariff. 25.2. Bundled Offerings Bundles as described below are available: a. Residential One-Party Service, Caller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call Waiting, Call Return, Repeat Dial, Call Selector, Selective Call Rejection, Selective Call Acceptance, Anonymous Call Rejection, Call Forwarding, Preferred Call Forwarding, Three-Way Calling, and Speed Call 30, with the Option of Ring Plus where available. The $.25 Calling Plan routes, as shown in Section 3.13, are also provided as part of this bundle for the flat monthly rate, with no per call charge. This bundle is offered only in combination with Windstream Communications, Inc.’s unlimited nationwide long distance calling plan and International and Latin America discount plans. This bundle is available to residential customers in all exchanges served by the Company. This bundle is not available to Lifeline customers. *** An additional discount of $5.04 is available when purchased with Windstream’s DSL Service. Monthly Rate b. $24.99 * This bundled offering includes Limited Local Measured Service (LLMS) bundled with Windstream Communications, Inc.’s Broadband and Internet Service. This bundle is available to customers in all exchanges within the Company where technically available. Limited Local Measured Service (LLMS) provides a one-party access line with certain limitations. Specifically, LLMS will allow outgoing 911 and other abbreviated dialing calls including 411, unlimited incoming calls, calls to the operator dialed as 0-, and dial around toll calls. LLMS will block local dialed 25 cent plans or ECS plans, all outgoing 1+ toll calls, and all per use custom calling features. Outbound calls within the local and extended area service calling area will be allowed and will be charged a per minute rate as shown below. LLMS is only available when purchased as part of this bundle. Service Charges as found in Section 4 of this tariff will be waived for this bundle. Residential Monthly Rate Business Monthly Rate $10.00 ** $20.00 ** Per Minute Rate $.10 * The following exchanges will receive a $5.00 discount off of the bundled offering in 25.2.a above: Alachua, Brooker, Fort White, High Springs, Lake Butler, Live Oak, Callahan, Hilliard, Branford, Jasper, and Mayo. This discount is in addition to the discount received for purchasing Windstream’s DSL or Digital TV Services, if applicable. ** Price shown above does not include Internet. The rate shown is the regulated portion of this bundle. *** This service is only available to existing customers at existing locations as of July 17, 2007. (C) (C) (C) (C) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 25 Third Revised Page 2 Cancels Second Revised Page 2 ISSUED: November 14, 2008 BY: Vice President Little Rock, AR EFFECTIVE: December 1, 2008 BUNDLED SERVICE OFFERINGS 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued c. MyLine Bundle This bundled service offering is available to residential customers. This bundle includes two residential one-party access lines, a feature package on one residential one-party access line, and Caller ID Deluxe, Call Waiting, and Three-Way Calling on the second one-party access line. Non-recurring Service Charges (as found in Section 4.3 of this tariff) may be waived for this bundle. Customers who subscribe to this bundle will receive one free jack at the time of installation. Feature Package on 1st Access Line * Call Forwarding with Call Waiting (S13.3.3b(1)) Total Monthly Rate for MyLine Bundle by Rate Band and Feature Package** Rate Band Rate Rate Rate Rate 2 Band 3 Band 4 Band 5 Band 7 $ 24.63 $ 24.88 $ 25.04 $25.24 $26.34 * Speed Calling 8 with Call Waiting (S13.3.3b(2)) $ 24.13 $ 24.38 $ 24.54 $ 24.74 $25.84 * Call Forwarding, Speed Call 8, Call Waiting (S13.3.3b(3)) * Windstream Easy Call Package (S13.3.3b(4)) $ 24.63 $ 27.63 $ 24.88 $ 27.88 $ 25.04 $ 28.04 $ 25.24 $ 28.24 $ 26.34 $ 29.34 * Call Forwarding, Three Way Calling, Call Waiting, Speed Calling 30 *(S13.3.3b(5) Feature Select Package (S13.3.3b(11)) $ 28.63 $ 28.88 $ 29.04 $ 29.24 $ 30.34 $ 35.58 $ 35.83 $ 35.99 $ 36.19 $ 37.29 Essentials Package (S13.3.3b(12) $ 35.58 $ 35.83 $ 35.99 $ 36.19 $ 37.29 * Enhanced Caller ID Package (S13.11.4(b) $ 28.13 $ 28.38 $ 28.54 $ 28.74 $ 29.84 * CCF Package (S13.11.4d(1)) $ 27.13 $ 27.38 $ 27.54 $ 27.74 $ 28.84 * Caller ID Basic (S13.11.4d(2)) $ 29.58 $ 29.83 $ 29.99 $ 30.19 $ 31.29 * Caller ID Premium (S13.11.4d(3)) $ 33.58 $ 33.83 $ 33.99 $ 34.19 $ 35.29 * Caller ID Ultimate (S13.11.4d(4)) $ 39.58 $ 39.83 $ 39.99 $ 40.19 $ 41.29 Caller ID Package (S13.11.4d(5)) $ 31.58 $ 31.83 $ 31.99 $ 32.19 $ 33.29 * Complete Package (S13.11.4d(6)) $ 34.58 $ 34.83 $ 34.99 $ 35.19 $ 36.29 Connect Feature Package (S13.11.4d(9) $ 31.58 $ 31.83 $ 31.99 $ 32.19 $ 33.29 Connect Unlimited Bundle (S25.2.a) $ 34.98 (I) $ 34.98(I) $ 34.98(I) $ 34.98(I) $ 34.98(I) Connect Unlimited II Bundle (S25.2.e) $ 29.98 $ 29.98 $ 29.98 $ 29.98 $ 29.98 Connect Flex & Connect Flex II Bundle (S25.2.f) $ 37.03 $ 37.03 $ 37.03 $ 37.03 $ 37.03 * ** Description of Feature Package can be found in Section identified above. For Feature Packages that are currently grandfathered, only customers currently subscribing to those grandfathered packages will be allowed to purchase the MyLine Bundle with the grandfathered feature package included as part of the bundle. EAS Additive also applies, per Section 3.9 for Local Exceptions. (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 25 Fifth Revised Page 3 Cancels Fourth Revised Page 3 ISSUED: March 25, 2009 BY: Vice President Little Rock, AR EFFECTIVE: April 13, 2009 BUNDLED SERVICE OFFERINGS 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued d. Business Connect SB Bundle* This bundled service offering is available to new or existing business customers with one-party business access lines. This bundle does not apply to Key System lines or PBX lines. This offering includes a one-party business access line plus the following features: Caller ID Deluxe Call Forward Repeat Dial 3-Way Calling Speed Call 30 Call Return Enhanced Call Waiting Caller ID on Call Waiting Business Monthly Rate, Tier 1 Exchanges ** Business Monthly Rate, Tier 2 Exchanges *** $49.99 $59.99 Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per month and/or Voice Mail (a deregulated item) for an additional monthly charge. This bundled package is for small business customers. Customers may have up to three business one-party access lines to qualify for this bundle. The second and third access lines will be billed at the tariffed business one-party rate, and will be equipped with all features shown above at no additional charge. To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Business Connect SB Bundle Long Distance Plan. Term Discounts for the Business Connect SB Bundle are also available. An early termination fee of $200.00 will apply for customers who terminate before the end of their one-year or threeterm commitment. One-Year Term Commitment: : Customers who agree to keep the service for a minimum of one year will receive a discount of $10.00 off of the package rate, plus will receive Voice Mail and Rotary Hunt Service at no additional monthly recurring charge. Three-Year Term Commitment: Customers who agree to keep the service for a minimum of three years will receive a discount of $15.00 off of the package rate, and will receive Voice Mail and Rotary Hunt Service at no additional monthly recurring charge. Also, the non-recurring Service Charges, as described in Section 4.3 of this tariff, will be waived. * If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. This service is grandfathered and is only available to existing customers at existing locations. ** Tier 1 exchanges include Alachua, Crescent City, Raiford, Hilliard, Jennings, Jasper, Interlachen. *** Tier 2 exchanges include Florida Sheriff Boys Ranch, Dowling Park, Florahome, Luraville, Live Oak, Mayo, White Springs, Branford, Wellborn, Brooker, Citra, High Springs, Hastings, Lake Butler, McIntosh, Melrose, Orange Springs, Waldo, Callahan, & Fort White. (N) (N) (T) (T) Windstream Florida, Inc. Section 25 Fifth Revised Page 4 Cancels Fourth Revised Page 4 ISSUED: March 9, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 10, 2011 BUNDLED SERVICE OFFERINGS 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued e. Connect Unlimited II Bundle * This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call Waiting, Call Return, Repeat Dial, Three-Way Calling Speed Calling 30, Call Forwarding, Selective Call Rejection, Selective Call Acceptance, Call Selector, Preferred Call Forwarding, and Anonymous Call Rejection. This bundle is offered only in combination with Windstream Communications, Inc.’s Connect Unlimited nationwide long distance calling plan and International Discount plan. This bundle is available to residential customers in all exchanges served by the Company. An additional discount of $5.00 is available when purchased with Windstream’s DSL Service. Monthly Residential Rate $19.99 ** Customers who have the Connect Unlimited II Bundle with Windstream’s Connect Unlimited Long Distance and Windstream’s DSL Service will have the option of purchasing a second access line with the bundle for an additional $9.99 per month. f. Connect Flex Bundle * *** This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call Waiting, Call Return, Repeat Dial, Three-Way Calling Speed Calling 30, Call Forwarding, Selective Call Rejection, Selective Call Acceptance, Call Selector, Preferred Call Forwarding, and Anonymous Call Rejection. This bundle is offered only in combination with Windstream Communications, Inc.’s Flex nationwide long distance calling plan and International Discount plan. This bundle is available to residential customers in all exchanges served by the Company. An additional discount of $3.00 is available when purchased with Windstream’s DSL Service. Monthly Residential Rate $26.04 ** Connect Flex II Bundle * This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call Waiting, Call Return, Repeat Dial, Three-Way Calling Speed Calling 30, Call Forwarding, Selective Call Rejection, Selective Call Acceptance, Call Selector, Preferred Call Forwarding, and Anonymous Call Rejection. This bundle is offered only in combination with Windstream Communications, Inc.’s Flex nationwide long distance calling plan and International Discount plan. This bundle is available to residential customers in all exchanges served by the Company. An additional discount of $5.00 is available when purchased with Windstream’s DSL Service. Monthly Residential Rate $27.04 ** * The nonrecurring Service Charges, as found in Section 4.3 of this tariff, may be waived for qualifying residential customers who take the Connect Unlimited II Bundle or the Connect Flex Bundle above and that commit to a minimum of one year of service with that plan. ** If any required component of the service bundles above is discontinued, the rates above may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. *** This bundle is only available to existing customers at existing locations. (N) (N) Windstream Florida, Inc. Section 25 Second Revised Page 5 Cancels First Revised Page 5 ISSUED: September 14, 2007 BY: Vice President EFFECTIVE: October 1, 2007 BUNDLED SERVICE OFFERINGS 25 Bundled Service Offerings, Continued 25.2. (N) Bundled Offerings, Continued g. Connect Select Bundle This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Enhanced Call Waiting, and Caller ID on Call Waiting. This bundle is available to residential customers in competitive service areas* within the company. Monthly Residential Rate $20.00 To qualify for this service, customers must also subscribe to Windstream’s 1.5M or higher Broadband Service and Internet Service. If any required component of the service bundle is discontinued, the rate above may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. The non-recurring Service Charges, as described in Section 4.3 of this tariff, may be waived for customers subscribing to this service. * Competitive Service Areas are defined as any area within Windstream's authorized service territory where a carrier other than Windstream offers voice services. (N) (N) (N) Windstream Florida, Inc. Section 25 Fourth Revised Page 6 Cancels Third Revised Page 6 ISSUED: March 25, 2009 BY: Vice President EFFECTIVE: April 13, 2009 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued h. Business Connect SB Unlimited Bundle * This bundled service offering is available to new or existing business customers with one-party business access lines. This bundle does not apply to Key System lines or PBX lines. This offering includes a one-party business access line plus the following features: Caller ID Deluxe Call Forward Repeat Dial 3-Way Calling Rotary Hunt Speed Call 30 Call Return Enhanced Call Waiting Caller ID on Call Waiting Basic Voice Mail Business Monthly Rate, Tier 1 Exchanges ** Business Monthly Rate, Tier 2 Exchanges *** $44.99 $54.99 This bundled package is for small business customers. Customers may have up to three business oneparty access lines to qualify for this bundle. The second and third access lines will be billed at the tariffed business one-party rate, and will be equipped with all features shown above at no additional charge. To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Business Connect SB Bundle Unlimited Long Distance Plan for all access lines. This bundle requires a one-year term commitment. Customers who agree to a three-year term commitment will receive a discount of $5.00 off of the package rate shown above. Also, the nonrecurring Service Charges, as described in Section 27 of this tariff, will be waived for customers who agree to the three-year term commitment. An early termination fee of $200.00 will apply for customers who terminate before the end of their one-year or three-year term commitment. * If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. This service is grandfathered and only available to existing customers at existing locations. ** Tier 1 exchanges include Alachua, Crescent City, Raiford, Hilliard, Jennings, Jasper, Interlachen. *** Tier 2 exchanges include Florida Sheriff Boys Ranch, Dowling Park, Florahome, Luraville, Live Oak, Mayo, White Springs, Branford, Wellborn, Brooker, Citra, High Springs, Hastings, Lake Butler, McIntosh, Melrose, Orange Springs, Waldo, Callahan, & Fort White. (N) (N) (T) (T) Windstream Florida, Inc. Section 25 Fourth Revised Page 7 Cancels Third Revised Page 7 ISSUED: April 28, 2011 BY: Vice President EFFECTIVE: April 29, 2011 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued i. Business Connect SB Bundle III ** This bundled service offering is available to new or existing business customers with one-party business access lines. This bundle does not apply to Key System lines or PBX lines. This offering includes a one-party business access line plus the following features: Caller ID Deluxe Call Forward Repeat Dial 3-Way Calling Speed Call 30 Call Return Enhanced Call Waiting Caller ID on Call Waiting Business Monthly Rate $49.99 * Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per month and/or Voice Mail (a deregulated item) for an additional monthly charge. This bundled package is for small business customers. Customers may have up to ten business one-party access lines to qualify for this bundle. Access lines after the initial access line will be billed $34.99 each, and will be equipped with all features shown above at no additional charge. To qualify for this service, customers must also subscribe to either 1) the Windstream Communications, Inc.’s Business Connect SB Bundle Long Distance Plan or 2) both the Windstream Communications, Inc.’s Business Unlimited Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or higher speed). Customers who qualify for the Business Connect SB III Plan by having the Unlimited Long Distance Plan combined with Broadband will also receive a $4.99 reduction off of the Business Connect SB III rate shown above for the initial access line. Term Discounts for the Business Connect SB Bundle III are also available on the bundle rate for the initial bundle rate. For customers subscribing to this bundle prior to September 1, 2010, an early termination fee of $200.00 will apply for customers who terminate before the end of their one-year or three-year term commitment. For customers subscribing to this bundle on or after September 1, 2010, an early termination fee of 50% of the remaining term balance will apply for customers who terminate before the end of their one-year or three-year term commitment. One-Year Term Commitment: : Customers who agree to keep the service for a minimum of one year will receive a discount of $5.00 off of the bundle rate, plus will receive Voice Mail and Rotary Hunt Service at no additional monthly recurring charge. Three-Year Term Commitment: Customers who agree to keep the service for a minimum of three years will receive a discount of $10.00 off of the bundle rate, and will receive Voice Mail and Rotary Hunt Service at no additional monthly recurring charge. Also, the non-recurring Service Charges, as described in Section 4.3 of this tariff, will be waived. * If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. ** This bundle is grandfathered and is only available to existing customers at existing locations. Windstream Florida, Inc. ISSUED: May 14, 2010 BY: Vice President Section 25 Second Revised Page 8 Cancels First Revised Page 8 EFFECTIVE: May 17, 2010 25 Bundled Service Offerings, Continued (N) 25.2. Bundled Offerings, Continued j. Business SOHO Communications Bundle ** This bundled service offering is available to new or existing business customers. This offering includes two business access lines plus Caller ID Deluxe. Business Monthly Rate $59.99 * This bundled package is for small business customers. To qualify for this bundle, customers must also subscribe to the Windstream Communications, Inc.’s Business SOHO Unlimited Long Distance Plan and 1.5MB Broadband (or higher speed), and must purchase a 2-line phone and wireless networking system from Windstream (available either at a flat one-time rate or on a monthly basis). (The rate shown above includes only the access line and feature portion of the full bundled rate and does not include long distance, broadband, or equipment.) The customer must commit to subscribe to this bundle for no less than 3 years. (N) (N) * Customers in the Callahan, Crescent City, Dowling Park, Hastings, Hilliard, Interlachen, Jasper, Jennings, Lake Butler, Live Oak, Luraville, Mayo, Melrose, and Waldo exchanges will receive a $15.00 discount off of the price of the bundle. This discount is being offered to meet competitive pressures. ** If any required component of the service bundle is discontinued, discounts will no longer apply and/or all remaining components will convert to the regular tariffed monthly rate. (N) Windstream Florida, Inc. Section 25 Seventh Revised Page 9 Cancels Sixth Revised Page 9 ISSUED: February 10, 2012 BY: Vice President EFFECTIVE: February 13, 2012 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued k. Windstream Business Bundle - Unlimited Plan ** (C) This bundled service offering is available to new or existing business customers with one-party business access lines. This bundle does not apply to Key System lines or PBX lines. This offering includes a one-party business access line plus the following features: Caller ID Deluxe Call Forward Repeat Dial 3-Way Calling Speed Call 30 Call Return Enhanced Call Waiting Caller ID on Call Waiting Business Monthly Rate $49.99 * Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per month and/or Voice Mail (a deregulated item) for an additional monthly charge. This bundled package is for small business customers. Customers may have up to ten business one-party access lines to qualify for this bundle. Access lines after the initial access line will be billed $24.99 each, and will be equipped with all features shown above at no additional charge. To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Small Business Unlimited Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or higher speed). (The rate shown above includes only the access line and feature portion of the full bundled rate.) A Term Discount for the Windstream Business Bundle - Unlimited Plan is also available. An early termination fee of 50% of the remaining term balance will apply for customers who terminate before the end of their two-year term commitment. Two-Year Term Commitment: Customers who agree to keep the service for a minimum of two years will receive a discount of $10.00 off of the bundle rate, and will receive Voice Mail and Rotary Hunt Service at no additional monthly recurring charge. Also, the non-recurring Service Charges, as described in this tariff, will be waived. * If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. ** This bundle is grandfathered and is only available to existing customers at existing locations. (C) (T) Windstream Florida, Inc. Section 25 Fourth Revised Page 10 Cancels Third Revised Page 10 ISSUED: February 10, 2012 BY: Vice President EFFECTIVE: February 13, 2012 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued l. Windstream Competitive Business Bundle - Unlimited Plan ** (C) This bundled service offering is available to new or existing business customers in the Alachua, Callahan, Crescent City, Dowling Park, Hastings, Hilliard, Interlachen, Jasper, Jennings, Lake Butler, Live Oak, Luraville, Mayo, Melrose, and Waldo exchanges with one-party business access lines. This bundle does not apply to Key System lines or PBX lines. This offering includes a one-party business access line plus the following features: Caller ID Deluxe Call Forward Repeat Dial 3-Way Calling Speed Call 30 Call Return Enhanced Call Waiting Caller ID on Call Waiting Business Monthly Rate $39.99 * Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per month and/or Voice Mail (a deregulated item) for an additional monthly charge. This bundled package is for small business customers. Customers may have up to ten business one-party access lines to qualify for this bundle. Access lines after the initial access line will be billed $24.99 each, and will be equipped with all features shown above at no additional charge. To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Small Business Unlimited Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or higher speed). (The rate shown above includes only the access line and feature portion of the full bundled rate.) A Term Discount for the Windstream Competitive Business Bundle - Unlimited Plan is also available. An early termination fee of 50% of the remaining term balance will apply for customers who terminate before the end of their two-year term commitment. Two-Year Term Commitment: Customers who agree to keep the service for a minimum of two years will receive a discount of $20.00 off of the bundle rate, and will receive Voice Mail and Rotary Hunt Service at no additional monthly recurring charge. Also, the non-recurring Service Charges, as described in this tariff, will be waived. * If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. ** This bundle is grandfathered and is only available to existing customers at existing locations. (C) Windstream Florida, Inc. Section 25 Fourth Revised Page 11 Cancels Third Revised Page 11 ISSUED: February 10, 2012 BY: Vice President EFFECTIVE: February 13, 2012 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued m. Windstream Business Bundle, Flex Plan ** (C) This bundled service offering is available to new or existing business customers with one-party business access lines. This bundle does not apply to Key System lines or PBX lines. This offering includes a one-party business access line plus the following features: Caller ID Deluxe Call Forward Repeat Dial 3-Way Calling Speed Call 30 Call Return Enhanced Call Waiting Caller ID on Call Waiting Business Monthly Rate $54.99 * Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per month and/or Voice Mail (a deregulated item) for an additional monthly charge. This bundled package is for small business customers. Customers may have up to ten business one-party access lines to qualify for this bundle. Access lines after the initial access line will be billed $34.99 each, and will be equipped with all features shown above at no additional charge. To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Business Connect SB Bundle Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or higher speed). (The rate shown above includes only the access line and feature portion of the full bundled rate.) Term Discounts for the Windstream Business Bundle – Flex Plan are also available. An early termination fee of 50% of the remaining term balance will apply for customers who terminate before the end of their two--year term commitment. Two-Year Term Commitment: Customers who agree to keep the service for a minimum of two years will receive a discount of $10.00 off of the bundle rate, and will receive Voice Mail and Rotary Hunt Service at no additional monthly recurring charge. Also, the non-recurring Service Charges, as described in this tariff, will be waived. * If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. ** This bundle is grandfathered and is only available to existing customers at existing locations. (C) Windstream Florida, Inc. Section 25 Fifth Revised Page 12 Cancels Fourth Revised Page 12 ISSUED: February 10, 2012 BY: Vice President EFFECTIVE: February 13, 2012 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued n. Windstream Competitive Business Bundle, Flex Plan ** (C) This bundled service offering is available to new or existing business customers in the Alachua, Callahan, Crescent City, Dowling Park, Hastings, Hilliard, Interlachen, Jasper, Jennings, Lake Butler, Live Oak, Luraville, Mayo, Melrose, and Waldo exchanges with one-party business access lines. This bundle does not apply to Key System lines or PBX lines. This offering includes a one-party business access line plus the following features: Caller ID Deluxe Call Forward Repeat Dial 3-Way Calling Speed Call 30 Call Return Enhanced Call Waiting Caller ID on Call Waiting Business Monthly Rate $49.99 * Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per month and/or Voice Mail (a deregulated item) for an additional monthly charge. This bundled package is for small business customers. Customers may have up to ten business one-party access lines to qualify for this bundle. Access lines after the initial access line will be billed $24.99 each, and will be equipped with all features shown above at no additional charge. To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Business Connect SB Bundle Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or higher speed). (The rate shown above includes only the access line and feature portion of the full bundled rate.) Term Discounts for the Windstream Competitive Business Bundle – Flex Plan are also available. An early termination fee of 50% of the remaining term balance will apply for customers who terminate before the end of their two-year term commitment. Two-Year Term Commitment: Customers who agree to keep the service for a minimum of two years will receive a discount of $25.00 off of the bundle rate, and will receive Voice Mail and Rotary Hunt Service at no additional monthly recurring charge. Also, the non-recurring Service Charges, as described in this tariff, will be waived. * If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. ** This bundle is grandfathered and is only available to existing customers at existing locations. (C) Windstream Florida, Inc. Section 25 Fifth Revised Page 13 Cancels Fourth Revised Page 13 ISSUED: February 10, 2012 BY: Vice President EFFECTIVE: February 13, 2012 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued o. Windstream Small Business Bundle – Voice + Unlimited Plan (N) This bundled service offering is available to new or existing business customers with one-party business access lines. This bundle does not apply to Key System lines or PBX lines. This offering includes a one-party business access line plus the following features: Caller ID Deluxe Call Forward Repeat Dial 3-Way Calling Business Monthly Rate Speed Call 30 Call Return Enhanced Call Waiting Caller ID on Call Waiting $39.99 * Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per month and/or Voice Mail (a deregulated item) for an additional monthly charge. This bundled package is for small business customers. Customers may have up to ten business one-party access lines to qualify for this bundle. Access lines after the initial access line will be billed $34.99 each, and will be equipped with all features shown above at no additional charge. To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Small Business Unlimited Long Distance Plan. (The rate shown above includes only the access line and feature portion of the full bundled rate.) Customers must agree to a Two-Year Term Commitment with this bundle. An early termination fee of 50% of the remaining term balance will apply for customers who terminate before the end of their two-year term commitment. * If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. (N) Windstream Florida, Inc. Section 25 Fifth Revised Page 14 Cancels Fourth Revised Page 14 ISSUED: February 10, 2012 BY: Vice President EFFECTIVE: February 13, 2012 25 Bundled Service Offerings, Continued 25.2. Bundled Offerings, Continued p. Windstream Small Business Bundle, Voice + Flex Plan (N) This bundled service offering is available to new or existing business customers with one-party business access lines. This bundle does not apply to Key System lines or PBX lines. This offering includes a one-party business access line plus the following features: Caller ID Deluxe Call Forward Repeat Dial 3-Way Calling Business Monthly Rate Speed Call 30 Call Return Enhanced Call Waiting Caller ID on Call Waiting $39.99 * Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per month and/or Voice Mail (a deregulated item) for an additional monthly charge. This bundled package is for small business customers. Customers may have up to three business one-party access lines to qualify for this bundle. Access lines after the initial access line will be billed $34.99 each, and will be equipped with all features shown above at no additional charge. To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Windstream Flex 100 Plan. (The rate shown above includes only the access line and feature portion of the full bundled rate.) Customers must agree to a Two-Year Term Commitment with this bundle. An early termination fee of 50% of the remaining term balance will apply for customers who terminate before the end of their twoyear term commitment. * If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. (N) Windstream Florida, Inc. Section 25 Second Revised Page 15 Cancels First Revised Page 15 ISSUED: September 16, 2005 BY: Vice President EFFECTIVE: October 2, 2005 This page is to be removed when this filing is effective. Windstream Florida, Inc. Section 25 Second Revised Page 16 Cancels First Revised Page 16 ISSUED: September 16, 2005 BY: Vice President EFFECTIVE: October 2, 2005 This page is to be removed when this filing is effective. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 26 First Revised Contents Page 1 Cancels Original Contents Page 1 ISSUED: February 27, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 13, 2008 DIRECTORY ASSISTANCE SERVICE CONTENTS Page 26.1 Local Directory Assistance Service 1 26.2 National Directory Assistance Service 1 26.3 Reverse Directory Assistance Service 2 26.4 Directory Assistance Call Completion 3 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 26 Third Revised Page 1 Cancels Second Revised Page 1 ISSUED: October 14, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: November 1, 2011 DIRECTORY ASSISTANCE SERVICE 26.1 Local Directory Assistance Service Local Directory Assistance Service is offered under the terms and conditions in Section 3.7 of this tariff. 26.2 National Directory Assistance Service A. General National Directory Assistance Service provides the telephone number for listings nationwide, or outside of the customer’s local toll calling area (LATA) that is not non-published. National Directory Assistance Service is accessed by dialing 411. B. Conditions The following conditions apply to all calls from customers who request National Directory Assistance. 1. The customer will be charged for each call made to National Directory Assistance. Customers may receive one listing per call. The National Directory Assistance rate applies per call, whether or not a number is provided; this includes numbers that are nonpublished or unlisted. 2. There are no billing exemptions or allowances for National Directory Assistance service requests. 3. Charges for National Directory Assistance service are not applicable to calls placed from hospitals, or to calls placed by customers who certify they are unable to use a directory because of visual or physical handicap. 4. National Directory Assistance services will not be available from Hotel/Motel and Pay Telephones. C. Rates Per request for National Directory Assistance Rate $1.99 (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 26 Third Revised Page 2 Cancels Second Revised Page 2 ISSUED: October 14, 2011 BY: Vice President Little Rock, Arkansas EFFECTIVE: November 1, 2011 DIRECTORY ASSISTANCE SERVICE 26.3 Reverse Directory Assistance Service A. General Reverse Directory Assistance provides a listing or an address for a number nationwide. Reverse Directory Assistance is accessed by dialing 411. B. Conditions The following conditions and rates apply to all calls from customers who request Reverse Directory Assistance. C. 1. The customer will be charged for each call made to Reverse Directory Assistance. Customers may receive one listing per call. The Reverse Directory Assistance rate applies per call, whether or not a name or address is provided; this includes requests for names or address that are non-published or unlisted. 2. There are no billing exemptions or allowances for Reverse Directory Assistance service requests. 3. Charges for Reverse Directory Assistance service are not applicable to calls placed from hospitals, or to calls placed by customers who certify they are unable to use a directory because of visual or physical handicap. 4. Reverse Directory Assistance services will not be available from Hotel/Motel and Pay Telephones. Rates Per request for Reverse Directory Assistance Rate $1.99 (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 26 Original Page 3 ISSUED: February 27, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 13, 2008 DIRECTORY ASSISTANCE SERVICE 26.4 Directory Assistance Call Completion A. B. (N) General 1. Directory Assistance Call Completion (DACC) provides an incoming Directory Assistance customer requesting any number, a mechanized announcement offering call completion to the listed number requested. The call is completed on a sent-paid basis (paid for by the calling station). A charge is incurred only for answered calls. 2. The mechanized announcement will instruct the caller that for an additional charge, the call will automatically be completed by depressing a specific digit on the touch dial key pad. All completed calls will be charged the Directory Assistance Call Completion charge. Conditions 1. Directory Assistance Call Completion will only be furnished where facilities and operating conditions permit. 2. This offering provides call completion on a local and national basis. 3. The Telephone Company assumes no responsibility or liability for any errors in the information furnished. The caller shall indemnify the Telephone Company and hold it free and harmless of and from any and all claims, demands or damages that shall arise from the use of the service. 4. This service is furnished solely for the calling purposes of the caller. 5. Provisions concerning limitation of liability and allowance for interruption of service are as set forth above and in the General Regulations of this Tariff. 6. When a customer elects to have a call automatically completed to the number for which the Directory Assistance Listing was requested (Directory Assistance Call Completion), the charge in this tariff shall apply, per call. The Directory Assistance Call Completion charge is in addition to any applicable Directory Assistance and/or local usage charges. 7. Calls will be completed on a sent paid basis. 8. Person, collect, conference, calling card, third number or any other calls requiring operator handling, are not included. 9. Directory Assistance Call Completion is not subject to optional calling plan discounts. 10. Directory Assistance Call Completion will not be provided to the following services: 800 Service, 976 Service, 900 Service, Customer Owned Pay Telephone Service (COPTS), Feature Group A Service, or Public and Semi-Public Telephone Services 11. Charges for Directory Assistance Call Completion are not applicable to calls placed by those customers whose physical or visual handicaps prevent them from using the telephone directory, provided that those customers have forwarded documentation to the Company attesting to a qualifying impairment. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 26 Original Page 4 ISSUED: February 27, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 13, 2008 DIRECTORY ASSISTANCE SERVICE 26.4 Directory Assistance Call Completion (Cont’d) C. (N) Rates Directory Assistance Call Completion Each Call Completed Charge per Call $0.99 (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Seventh Revised Contents Page 1 Cancels Sixth Revised Contents Page 1 ISSUED: January 13, 2006 Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 DIGITAL DATA COMMUNICATION SERVICE CONTENTS Page No. 29.1 RESERVED FOR FUTURE USE 1 (T) (O) (O) 29.2 DIALAN SERVICE 7 29.2.1 29.2.2 29.2.3 29.2.4 7 7 9 11 General Regulations Rates Term Payment Plan 29.3 MODEM POOLING 13 29.4 ADVANCED DIGITAL SERVICES - BRA 14 29.4.1 29.4.2 29.4.3 29.4.4 29.4.5 29.4.6 14 15 19 21 22 24 29.5 29.6 (O) Basic Rate Access - General Circuit Switching Descriptions Packet Switching Data Service Descriptions Technical Specifications Regulations Rates and Charges DIGITAL CHANNEL SERVICE 31 29.5.1 29.5.2 29.5.3 29.5.4 29.5.5 31 31 31 32 32 General DCS Packaging Technical Specifications Regulations and Conditions Rates and Charges ADVANCED DIGITAL SERVICES - PRA 34 29.6.1 29.6.2 29.6.3 29.6.4 29.6.5 29.6.6 34 34 35 36 36 39 General Primary Interface Arrangement Circuit Switched Service Descriptions Technical Specifications Regulations and Conditions Rates and Charges Material previously appearing on this page now appears in Section 100. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 First Revised Page 1 Cancels Original Page 1 ISSUED: January 13, 2006 Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 DIGITAL DATA COMMUNICATION SERVICE 29.1 RESERVED FOR FUTURE USE (T) (O) (O) (O) Material previously appearing on this page now appears in Section 100. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Second Revised Page 2 Cancels First Revised Page 2 ISSUED: January 13, 2006 Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 DIGITAL DATA COMMUNICATION SERVICE 29.1 RESERVED FOR FUTURE USE (Cont’d) (T) (O) (O) (O) Material previously appearing on this page now appears in Section 100. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Second Revised Page 3 Cancels First Revised Page 3 ISSUED: January 13, 2006 Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 DIGITAL DATA COMMUNICATION SERVICE 29.1 RESERVED FOR FUTURE USE (Cont’d) (T) (O) (O) (O) Material previously appearing on this page now appears in Section 100. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Second Revised Page 4 Cancels First Revised Page 4 ISSUED: January 13, 2006 Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 DIGITAL DATA COMMUNICATION SERVICE 29.1 RESERVED FOR FUTURE USE (Cont’d) (T) (O) (O) (O) Material previously appearing on this page now appears in Section 100. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Second Revised Page 5 Cancels First Revised Page 5 ISSUED: January 13, 2006 Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 DIGITAL DATA COMMUNICATION SERVICE 29.1 RESERVED FOR FUTURE USE (Cont’d) (T) (O) (O) (O) Material previously appearing on this page now appears in Section 100. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Second Revised Page 6 Cancels First Revised Page 6 ISSUED: January 13, 2006 Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 DIGITAL DATA COMMUNICATION SERVICE 29.1 RESERVED FOR FUTURE USE (Cont’d) (T) (O) (O) (O) Material previously appearing on this page now appears in Section 100. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 7 ISSUED: BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: December 6, 1991 DIGITAL DATA COMMUNICATION SERVICE 29.2 DIALAN SERVICE 29.2.1 29.2.2 General a. DMS Integrated Access Local Area Network (DIALAN) Service allows for simultaneous voice and data access to the switched telephone network over a single exchange access line. b. DIALAN Service permits dialing between lines connected to the service and the direct dialing of outgoing calls. Incoming calls are received through direct dialing into the DIALAN Service access line. c. In addition to voice access to the public switched telephone network, DIALAN S provides data access at speeds from 300 bps through 19.2 kbps for asynchronous lines. d. DIALAN Service is available to R1, B1 and Centrex access lines. Regulations a. DIALAN Service is provided subject to the availability of properly equipped digital central offices and facilities. The Company is under no obligation to provide DIALAN Service at a distance from the central office that exceeds the technical limitations of the service. b. The Company shall not be responsible if changes in any of its equipment, operations or procedures utilized in the provision of DIALAN Service render any facilities provided by a customer obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance. In such instance and when known in advance, the Company will notify customers of such changes. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 First Revised Page 8 Cancels Original Page 8 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 DIGITAL DATA COMMUNICATION SERVICE 29.2 DIALAN SERVICE (Continued) 29.2.2 (T) Regulations (Continued) c. Charges for DIALAN Service do not include customer premises equipment and facilities. Such equipment and facilities must be compatible with company facilities. d. Service is available on a month-to-month basis. In addition 36 and 60 month contracts are available. DIALAN Service is subject to all general regulations applicable to the provision of service by the Company as stated elsewhere in the tariff. e. DIALAN Service is offered on a touch calling basis only. Rates apply as per Section 13.2.2 of this tariff. f. Vacation service is not allowed. g. Regulations for Allowance for Interruption apply only as specified elsewhere in this tariff. h. When a data connection is inactive for thirty (30) minutes, the network will automatically disconnect the data call. Should uninterrupted service be required the customer can subscribe to the Uninterrupted Service Feature. Rates apply as per Section 29.2.3 of this tariff. i. Features DIALAN Service includes but is not limited to the following features: 1) Automatic Line - Automatically dials a customer’s pre-programmed telephone number. 2) Last number redial - allows a user to redial the last number called by use of an access code rather than by dialing the entire number. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 First Revised Page 9 Cancels Original Page 9 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 DIGITAL DATA COMMUNICATION SERVICE 29.2 DIALAN SERVICE (Continued) 29.2.2 (T) Regulations (Continued) i. Features (Continued) 3) Memory Dialing - allows a user to dial up to ten (10) frequently dialed numbers through the use of an abbreviated access code. 4) Ring again - automatically redials a busy telephone number. 5) Hunting - directs incoming calls to an available hunt group number. All of the above features may not be compatible with each other. j. 29.2.3 Modem Pooling may be required to provide access to the analog public switched network. Modem Pooling may be provided on either a dedicated or shared basis. Limitations on transmission speed may apply. Rates apply as per Section 29.3 of this tariff. Rates a. b. Month-to-month rates per line Monthly Rate Current 23.00 36 month rates, per Term Payment Plan per line Monthly Rate Current 22.00 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 First Revised Page 10 Cancels Original Page 10 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 DIGITAL DATA COMMUNICATION SERVICE 29.2 DIALAN SERVICE (Continued) 29.2.3 (T) Rates (Continued) c. 60 month rates, per Term Payment Plan per line Monthly Rate Current 21.00 In addition to the above rates the applicable local rates (R1, B1 and Centrex) apply. d. Optional Features 1) Uninterrupted Service Feature A data connection is normally terminated after thirty (30) minutes of inactivity. A customer may subscribe to the Uninterrupted Service Feature to avoid this data connection termination, subject to technical limitations. Service will not be disconnected due to any period of inactivity. a) e. per line Monthly Rate 10.00 Installation Charges 1) The appropriate business service connection charges apply as per Section 4 of this Tariff. 2) A data terminal equipment installation charge of $50.00 for the first line and $10.00 for each additional line applies in addition to the service connection charge. First Line terminal installation charge Additional terminal installation charge 3) $50.00 $10.00 If special or unusual line conditioning is required or unusual installations occur, additional time and material charges may apply. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 First Revised Page 11 Cancels Original Page 11 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 DIGITAL DATA COMMUNICATION SERVICE 29.2 DIALAN SERVICE (Continued) 29.2.4 (T) Term Payment Plan a. The Term Payment Plan includes specific contract periods of 36 or 60 month in duration and is offered to all DIALAN customers. b. The monthly rate for DIALAN Service under the term payment plan for the periods of 36 or 60 months is not subject to Company initiated rate increases. c. DIALAN line additions under the term payment plan may be made at contracted rates for the duration of the contract period. d. Upon expiration of the term payment plan, the customer must select a new contract period as offered in the current tariff or revert to current tariff rates for the month to month payment options. e. Termination Liability 1) If service is terminated in whole or in part, except as otherwise provided herein, prior to the expiration of the agreed to term payment plan, the customer shall be required to pay a termination charge determined by the application of the following formula for DIALAN lines: Number of Disconnected DIALAN Lines Below the Level Under Contract X Monthly DIALAN Rates X Number of Months Remaining In the Contract Period In the preceding calculation consideration will be given for the time value of money at a discount rate of ten (10) percent. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 First Revised Page 12 Cancels Original Page 12 ISSUED: April 4, 1997 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: May 5, 1997 T-97-0302 DIGITAL DATA COMMUNICATION SERVICE 29.2 DIALAN SERVICE (Continued) 29.2.4 (T) Term Payment Plan (Continued) 2) A customer who reduces DIALAN lines under contract has the following options for the duration of the contract period. (a) Continue to pay an amount equal to the monthly rate for the number of DIALAN lines disconnected that are under contract, or (b) Pay termination charges as covered in (1) preceding on the number of DIALAN line(s) disconnected. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 13 ISSUED: September 18, 1991 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: December 6, 1991 DIGITAL DATA COMMUNICATION SERVICE 29.3 MODEM POOLING Modem pooling provides access to the analog public switched network. Modem Pooling may be provided on either a dedicated or shared basis. This service is available only in conjunction with Datapath and DIALAN and is not a stand alone service. Limitations on transmission speed may apply. a) Dedicated, per line b) Shared, per line Monthly Rate Special assembly basis Monthly Rate 14.00 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 14 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.1 (N) General a. Advanced Digital Services (ADS) are a public network-based set of communications services that make it possible to send, receive, and modify information using regular telephone lines. These services are based on NI-1, the first set of the National Integrated Services Digital Network (ISDN) standards. ISDN provides end-to-end digital communications and gives the ability to transmit data and voice over the same telephone line simultaneously (a user can send information from a personal computer and talk to the person on the other end of the line at the same time). This functionality is provided via channelized transport facilities. The ISDN architecture consists of digital central office switching systems which connect Basic Rate Access (BRA) equipped lines to customers’ premises. b. ADS BRA is an optional service arrangement that requires an access line and can be used in conjunction with a customer’s residential service, individual business line or Centrex service. It uses the ISDN architecture to provide the customer with the capability to transmit voice and data simultaneously over the same digital line. Under various optional arrangements, BRA provides the customer with access to Circuit-Switched Voice Services, Circuit-Switched Data Services, and Packet-Switched Data Services. c. An ADS BRA arrangement obtains its capabilities from an ISDN-capable, Telephone Company central office switch. The BRA ISDN arrangement provides two communications channels (but using only one physical line) between a telephone (or computer, fax machine or other equipment) and the digital central office. These channels are called Bearer, or B Channels. Another channel, called the Delta or D Channel, is used for signaling purposes and in some applications can be used for low speed packet data communications. The complete BRA ISDN line is known as 2B+D. 1. B Channel - The B Channel is a bi-directional synchronous channel capable of supporting digital transmission speeds of up to 64 kilobits per second (kbps). Some serving central offices may be limited to speeds of 56 kbps. ISDN interconnection to or through non-ISDN equipped central offices will be sub-rated to 56 kbps per channel. Each B Channel may be configured in one of the following ways: (a) Circuit-Switched Voice - Allows the user to originate and receive only voice calls over a single circuit-switched B Channel. (b) Circuit-Switched Data - Allows the user to originate and receive only data calls over a single circuit-switched B Channel. (c) Alternate Circuit-Switched Voice/Data - Allows the user to originate and receive either voice calls or data calls over a single circuit-switched B Channel, but not simultaneously. (d) B Channel Packet-Switched Data Service (where available) - Allows the user to originate and receive X.25 packet data calls on the B Channel. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 15 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.1 General (Continued) 2. 29.4.2 (N) D Channel - The D Channel is a 16 kbps digital signaling channel that carries signaling and control for the B Channels. The D Channel may be optionally used to transmit X.25 packet data (where available) at a maximum transmission throughput of 9.6 kbps. d. All ADS consist of central office facilities (including certain outside plant facilities) extended from the Telephone Company’s switching equipment to the customer’s demarcation point. e. Distance Extension Charges, as set forth in Section 29.4.6 of this tariff, will apply to customers who are within the serving central office and who are served at a transmission range beyond 18,000 cable route feet from the central office. f. Directory Numbers 1. Primary Directory Number - Each B Channel includes a single primary telephone directory number. On a given 2B+D Advanced Digital Services line, calls are routed to the appropriate terminal device (voice telephone, computer/data terminal or packet device) based on the type of call (voice, data or packet) presented to the Advanced Digital Services line. 2. Secondary Directory Numbers - ADS may have additional telephone directory numbers. The additional telephone number(s) may originate or receive calls independent of the user’s Primary Directory Number; however, each B Channel is allowed only one simultaneous circuit connection at a time. CIRCUIT SWITCHING SERVICE DESCRIPTIONS Circuit Switching is a switching arrangement in which an entire circuit or, in a digital switch equipped for ISDN, a specific selection of channels is dedicated to a given call. Circuit-Switched Service provides the ability to originate and receive circuit-switched voice and/or data calls over a 56/64 kbps B Channel. The customer may choose among the following Circuit-Switched features based upon application needs: a. Clear Channel Capability - A characteristic of the transmission paths on the B Channels that allows the full bandwidth of 64 kbps to be available to the customer. It is also possible to bridge two B Channels together to achieve data transmission speeds of up to 128 kbps. However, ISDN interconnection to or through non-ISDN equipped central offices will be potentially sub-rated to 56 kbps per channel. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 16 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.2 (N) CIRCUIT SWITCHING SERVICE DESCRIPTIONS (Continued) b. Additional Call Offering - This feature allows the user to be notified of an additional call when the telephone set is busy. Multiple incoming calls to a directory number or secondary telephone number (if purchased) can be terminated to the telephone. c. Multiline Hunt Service - This feature allows incoming calls to a busy directory number to search through a predetermined list of directory numbers. This may be another ADS directory number on the same (or a different) B Channel or (for voice calls) an analog line. The hunting arrangement may be linear or circular. d. Call Pick-Up - This feature allows the user to answer calls directed to other stations. e. Custom Calling Services - Applicable Custom Calling Services (except for those superseded by Advanced Digital Services counterparts) are available at rates and charges specified in the Custom Calling Services section of the Company’s tariff. The following Custom Calling features found specifically in this BRA tariff will be charged at rates listed in Section 29.4.6 of this tariff: 1. Call Hold - This feature allows the user to place a call on hold. 2. Three-Way Calling - This feature allows the user to add a third party to an existing voice call and thus enables a conference between parties at multiple locations. The user may also disconnect the last party added. The Additional Call Offering feature or Additional Call Appearances feature is a prerequisite. 3. Call Transfer - This feature allows the user to transfer a voice call to another directory number. The Additional Call Offering feature or Additional Call Appearances feature is a prerequisite. 4. Conference Calling - Six-Way Station Controlled - This feature allows the user to set up a conference call for up to 6 parties (including the originator of the call). The Additional Call Offering feature or Additional Call Appearances feature is a prerequisite. 5. Call Forwarding - This feature allows calls to be redirected from one station to another station. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 17 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.2 (N) CIRCUIT SWITCHING SERVICE DESCRIPTIONS (Continued) f. Custom Calling Services - Custom Calling Features and ALLST*R Services are available at rates and charges specified in Sections 13.3 and 13.11 of this tariff. g. Centrex Features - Applicable Centrex features (except for those superseded by Advanced Digital Services counterparts) are available at rates and charges specified in Section 12 of this tariff. h. Electronic Key Telephone Service (EKTS) - Electronic Key Telephone Service is a central office based key system implementation that requires no switching equipment on the customer’s premise. EKTS requires the customer to provide an EKTS capable terminal set. EKTS provides the customer with the ability to access the following features (where available): 1. Multiple Appearance Directory Numbers - This feature allows a directory number(s) from one EKTS set to appear on the EKTS sets of other users. 2. Additional Call Appearances - This feature allows the same directory number to appear more than once (by assigning the directory number to additional buttons) on a customer’s telephone set, allowing the capability of multiple incoming or outgoing calls associated with that directory number. For EKTS users, this feature provides the same functionality as Additional Call Offering (or analog Call Waiting). 3. Analog Line Appearances - This feature allows analog users’ directory numbers to appear on an EKTS set, thereby allowing the EKTS user to provide call coverage for analog users. It may limit the use of other features and/or functionalities on analog lines. 4. Bridging - This feature allows more than one EKTS set in the Multiple Appearance Directory Number group to be active on the same call simultaneously. 5. Automatic Bridged Call Exclusion (Privacy on Answer) - This feature allows only one user to answer an incoming call, thereby preventing bridging on incoming calls. On a call by call basis, this feature can be disabled via Privacy (Manual Exclusion) to allow bridging to occur. 6. Privacy (Manual Exclusion) - This feature allows the user to press a feature button which will restrict other stations from bridging onto an existing call that is active at that station or picking up an existing call on hold. A user who has the Automatic Bridged Call Exclusion feature can press the Privacy button to disable Automatic Bridge Call Exclusion and thereby allow bridging to occur on a given call. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 18 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.2 (N) CIRCUIT SWITCHING SERVICE DESCRIPTIONS (Continued) 7. Intercom Calling - This feature allows for EKTS station-to-station calls. Intercom calls can be made by pressing an intercom button and dialing one or two digits. 8. Display Capability - This feature allows an appropriately equipped telephone set to display a variety of information. For example, when idle, the time and date is displayed. When the user is making a call, call progress information is displayed. The following information is also provided: (a) Caller ID - This feature displays the calling number and name if available. Enhanced Calling Services are available at rates and charges specified in Section 13.11 of this tariff. (b) Called Number Display - This feature displays the called number (dialed digits) on the telephone set when an outgoing call is made. (c) Calling Reason Display - This feature provides a display of the directory number from which a call was redirected (via Call Forwarding features) along with the reason (type of Call Forwarding) for the call being redirected. 9. Feature Function Buttons - This feature gives the user the ability to assign features to specific buttons on the EKTS set. When depressed, the button will activate or deactivate the assigned feature. 10. Ringing Options - This feature is used with Multiple Appearance Directory Number Arrangements and allows the EKTS set to apply different combinations of ringing (ringing is turned off after a specified period of time), delayed ringing (ringing is turned off after a specified period of time), immediate ringing, no ringing, or normal ringing. On a per EKTS user basis, each directory number may have a different ringing option. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 19 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.3 (N) PACKET-SWITCHED DATA SERVICE DESCRIPTIONS Packet Switching is a service in which packets of data are individually addressed and combined on a transmission path with other addressed packets. Packet-Switched Data Service provides the ability to originate and receive X.25 packet data calls. X.25 is the Consultative Committee on International Telephone and Telegraph’s (CCITT) recommended and internationally accepted standard for connecting data terminals to packet-switched networks. D-Channel Packet - This service provides packet data on the D Channel at a maximum transmission throughput of up to 9.6 kbps per logical channel. B-Channel Packet - This service provides packet data on the B Channel at a maximum transmission throughput of 64kbps per logical channel. The customer may choose among the following Packet-Switched features (where available) based upon application needs: a. Hunt Groups - An arrangement that allows an incoming call to a busy packet directory number to search through a predetermined list of packet directory numbers in search of a non-busy logical channel to complete the call. The hunting arrangement may be linear or circular. b. X.25 Data Services: 1. Logical Channels - An arrangement that is a virtual circuit, offering multiple logical connections at the packet level of X.25. Logical Channels allow multiple packet calls (or virtual calls) to be active simultaneously on a single D Channel or B Channel. 2. DTE Support Feature - The Data Terminal Equipment (DTE) Feature allows the network to prevent any network-to-user signaling on a virtual circuit associated with a directory number that is not included in the X.25 version. Virtual circuit communication is allowed between the subscriber’s equipment and remote customer equipment that conforms to the X.25 version. This feature is available on a per directory number basis. 3. RPOA Selection - The Recognized Private Operating Agency (RPOA) arrangement allows the user to specify an Inter-Exchange Carrier or transit network for inter-network calls on a per call basis. 4. Incoming/Outgoing Calls Barred - This arrangement can either be used to prohibit a data terminal from receiving an incoming call or from originating outgoing calls. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 20 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.3 (N) PACKET-SWITCHED DATA SERVICE DESCRIPTIONS (Continued) b. X.25 Data Services: 5. Default Information Rate Assignment Features - This arrangement allows the user to subscribe to a default information rate for each direction of communication for a virtual call. 6. Non-Standard Default Packet Sizes Feature - This arrangement allows the user to subscribe to a larger maximum packet size for each direction of communication than the default 128 octets normally provided. To have this arrangement, the user must also have the Flow Control Parameter Negotiation Feature. 7. Flow Control Parameter Negotiation Feature - This arrangement permits the negotiation on a per call basis of the flow control parameters and automatically negotiates the maximum packet size and window size for each direction of data transmission. 8. Throughput Class Negotiation - An arrangement that allows the user to request specific throughput classes (bits/second) in the call request packet for each direction of data transfer associated with a virtual call. 9. Transit Delay Feature - This arrangement allows the user to indicate a desired maximum transit delay in the call request packet on a per call basis. 10. Non-Standard Default Window Size - An arrangement that allows the selection of the default window size of 1 though 7, instead of the standard window size of 2. To have this arrangement, the user must also have the Flow Control Parameter Negotiation Feature. 11. Fast Select - An arrangement that allows a sending data terminal to forward up to 128 bytes of data along with the call setup and clearing packets. 12. Fast Select Acceptance - An arrangement that allows the switch to transmit incoming call packets with the Fast Select facility to a destination terminal that has this feature. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 21 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.3 PACKET-SWITCHED DATA SERVICE DESCRIPTIONS (Continued) c. 29.4.4 (N) Closed User Groups - An arrangement that limits communications to members within a designated subnetwork of packet switching data users. The Closed User Group feature is established on a per line basis. Each data terminal in a Closed User Group can be arranged in one of the following modes: 1. Closed User Group with Outgoing Access - The data terminal makes outgoing calls only. 2. Closed User Group with Incoming Access - The data terminal receives incoming calls only. 3. Incoming Calls Barred Within a Closed User Group - The data terminal makes outgoing calls only to the data terminal in the Closed User Group with which it is associated. 4. Outgoing Calls Barred Within a Closed User Group - The data terminal receives incoming calls only to the data terminals in the Closed User Group with which it is associated. 5. Unrestricted Access - The data terminal receives and makes both incoming and outgoing calls. TECHNICAL SPECIFICATIONS a. Transmission Specifications The standard transmission parameters for Advanced Digital Services utilizing an ISDN Basic Rate Interface (BRA) consists of: A maximum of 38.5db loop loss at a 40Kz test tone terminated into a 135 ohm impedance. The 38.5db loss includes all central office facilities, outside plant facilities and inside wiring (which are owned and maintained by the Company only up to and including the demarcation point). b. Customer Premise Equipment and Facilities Compatible customer premise equipment is required to utilize ADS. All equipment used to interface with these services is required to conform with NI-1 guidelines. The Company shall not be responsible if changes in any of the equipment, operations, or procedures of the Company utilized in the provisioning of ADS render any facilities provided by the customer obsolete or require modification of such equipment or system, or otherwise affect its use or performance. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 22 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.5 (N) REGULATIONS a. Unless specifically exempted, ADS shall be subject to all general regulations applicable to the provision of service by the Company as stated in this tariff. b. ADS is provided at the option of the Company. This service is furnished subject to central office switching capacity, capability, the availability of outside plant facilities, and the necessary billing capabilities. 1. The availability, functionality, and capabilities of ADS may vary, or may not be available, dependent upon the type of serving central office switch, related software controlling that switch, hardware, and associated outside plant. (a) Where facilities are not available, or unusual expenditures are involved in making them available, the customer may be required to pay additional charges to cover the unusual expenditure, or to contract for services beyond the normal service term, or both. (These rates and charges will be determined on an individual case basis.) (b) Distance Extension Service: ADS may be provided to a customer’s location served beyond the normal transmission range of the serving central office. In such cases, in addition to the charges and rates for ADS, Distance Extension Service rates and charges as stated in Section 29.4.6 are applicable. c. The minimum charge period for the payment of services provided under this tariff is one month. d. At the Company’s discretion, the following nonrecurring service connection charges may be reduced or waived during promotional campaigns and/or as a part of customer negotiations: e. 1. Nonrecurring per B Channel and/or per D Channel service connection charge. 2. Nonrecurring EKTS service connection charges. Directory Listings: One directory listing is provided without charge for each ADS customer. For Centrex customers, one directory listing (either an analog or ADS number) is provided per Centrex system. Additional listings may be provided as specified in Section 6.6 of this tariff. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 23 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.5 (N) REGULATIONS (Continued) f. g. Billable Call Treatment 1. Normal toll charges shall apply to calls that are made outside of the Local Service Area. 2. ADS customers who use the Call Forwarding or Call Transfer features are responsible for the payment of any applicable charges for each billable call connected via these features over the public network. The charge is applicable to each call answered, including the Call Forwarding set-up call. It also applies to collect and person-to-person calls, which may be refused at the answering station. Customer Premise Equipment 1. This tariff for ADS does not include terminal equipment on the customer’s premises. Terminal equipment may be sold or leased separately by the Company (under a separate contract), or may be provided by the customer. 2. The customer is responsible for providing the power required for any and all customer premise equipment connected to an Advanced Digital Services equipped line. h. The Company shall not be liable for any loss or damages arising out of error, interruptions, defects, failures, or malfunctions of ADS or associated equipment. Damages arising out of such interruptions, defects, failures, or malfunctions of the services after the Company has been notified, and has reasonable time for repair, shall in no event exceed an amount equivalent to the charges made for the service affected for the period following notice from the customer until service is restored. i. ADS-BRA is not eligible for vacation rates and is not offered for joint use service. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Second Revised Page 24 Cancels First Revised Page 24 ISSUED: February 12, 2009 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2009 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.6 RATES AND CHARGES a. Advanced Digital Services Access 1. ADS must be ordered in conjunction with basic exchange access services (e.g., R1, B1, Centrex). The rates and charges below are in addition to the existing rates for these services for providing an ADS capable line to the customer’s premises. These charges provide a 0B + 0D ISDN service. ADS is available in 1B +D and 2B + D configurations. The customer must select the desired B Channels and D Channel arrangements to configure the service as required. When the Basic Exchange Access Service is ordered at the same time that ADSBRA is ordered, the service connection charges in Section 29.4.6 of this tariff apply. Charges in Section 4 of this tariff do not apply to ADS-BRA. Service Connection Monthly Rate $75.00 $125.00 $125.00 N/A $12.75 $14.00 $14.00 $39.99 Service Connection Monthly Rate Circuit-Switched Voice (per B Channel) $10.00 $3.00 Circuit-Switched Data (per B Channel) $10.00 $3.00 Circuit-Switched Alternate Voice/Data (per B Channel) $10.00 $5.99 High Speed Packet Switched Services (per B Channel) $100.00 $120.00 Low Speed Packet Switched Services (per D Channel) $25.00 $7.50 N/A N/A Access Residential Advanced Digital Services Single Line Business Advanced Digital Services Centrex Advanced Digital Services Distance Extension Charge b. Communications Channels 1. Service establishment and monthly charges: Service Element D Channel Signaling (per D Channel) (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Second Revised Page 25 Cancels First Revised Page 25 ISSUED: February 14, 2008 BY: Vice President Little Rock, Arkansas EFFECTIVE: March 1, 2008 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.6 RATES AND CHARGES (Continued) b. Communications Channels (Continued) 2. Usage Charges (a) Circuit-Switching - The following usage charges will be assessed on local calls originating from access lines equipped with Advanced Digital Services: Per Usage Element Minute 1. Measured Usage: First 2,400 minutes per month (per B Channel per minute) N/A Each additional minute over 2,400 minutes per month (per B Channel per minute) $.02 2. Unlimited Usage: Monthly Rate Unlimited Usage (offered only after two (2) B Channels are subscribed to) $99.99 Measured usage is not available for customers that have unlimited usage service. A customer’s B Channels on BRA equipped lines will be either all measured usage or all unlimited usage service on data calls. 3. Directory Numbers (a) Additional Directory Numbers will be available at the rates as listed in Section 6.6 of this tariff (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 26 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.6 (N) RATES AND CHARGES (Continued) c. Circuit-Switched Features 1. Recurring charges: Service Connection Monthly Rate Clear Channel Capability (where available) N/A N/A Additional Call Offering (per B Channel) First 4 call appearances N/A $.75 N/A N/A $8.00 $.75 N/A $.75 N/A (For Centrex, See Note 1) $.75 (For Centrex, See Note 1) N/A N/A Note 1 Note 1 N/A N/A N/A (For Centrex, See Note 1) $2.00 (For Centrex, See Note 1) Call Forwarding (per B Channel) Note 1 Note 1 Other Custom Calling Services Note 1 Note 1 Circuit-Switched Feature Fifth and subsequent call appearances Multiline Hunt Service (per B Channel) Call Pick-Up (per B Channel) Custom Calling Services: Call Hold Three Way Calling (per B Channel) Call Transfer Conference Calling - Six Way Station Controlled (per B Channel) Note 1: Current rates, charges, and multiple feature discounts for applicable Custom Calling, Enhanced Custom Calling, and Centrex Services may be found in the appropriate sections of this tariff. For analog lines, the rates and charges for these services are normally applied on a per line basis. For lines equipped with Advanced Digital Services, the rates and charges for these services are applied on a per B Channel basis (to each B Channel to which these services are assigned). (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 27 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.6 (N) RATES AND CHARGES (Continued) c. Circuit-Switched Features (Continued) 1. Recurring charges: (Continued) Service Connection Monthly Rate Advanced Calling Services: Note 1 Note 1 Centrex Features (Centrex customers only) Note 1 Circuit-Switched Feature 2. Note 1 Service establishment charges When the above features are ordered as part of an initial service order with an Advanced Digital Services B Channel, there is no service establishment charge for these services. 3. Subsequent feature additions and changes When the above features are ordered or modified after the initial installation of an Advanced Digital Services B Channel, the nonrecurring feature addition and change charge is as follows: Charge Feature Additions and Changes (per B Channel) $20.00 Only one service charge will appear when multiple features are added or changed on a B Channel as part of the same service order. Note 1: Current rates, charges, and multiple feature discounts for applicable Custom Calling, Enhanced Custom Calling, and Centrex Services may be found in the appropriate sections of this tariff. For analog lines, the rates and charges for these services are normally applied on a per line basis. For lines equipped with Advanced Digital Services, the rates and charges for these services are applied on a per B Channel basis (to each B Channel to which these services are assigned). (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 28 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.6 (N) RATES AND CHARGES (Continued) d. Electronic Key Telephone Service (EKTS) 1. The monthly rates shown below apply to EKTS features. To have EKTS, a line must have at least one Advanced Digital Services Circuit-Switched Voice or Circuit-Switched Alternate Voice/Data B Channel. Service Connection Monthly Rate $25.00 N/A N/A N/A $8.00 $.75 N/A N/A $8.00 $.75 $8.00 $.75 Bridging N/A N/A Automatic Bridged Call Exclusive (Privacy on Answer) N/A N/A Privacy (Manual Exclusion) N/A N/A $8.00 $.50 Electronic Key Telephone Service Feature Electronic Key Telephone Service (per B Channel configured for EKTS) Multiple Appearance Directory Numbers: First 4 DNs on an EKTS Set Fifth and Subsequent DN appearing on an EKTS Set Additional Call Appearances (where available): First 4 call appearances Fifth and subsequent call appearances (per EKTS Set) Analog Line Appearances (per analog number appearing on an EKTS Set) Intercom Calling (Per Intercom button assigned to an EKTS Set) (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 29 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.6 (N) RATES AND CHARGES (Continued) d. Electronic Key Telephone Service (EKTS) Service Connection Monthly Rate Called Number Display N/A N/A Calling Reason Display N/A N/A See Note 1, See Note 1, N/A N/A Electronic Key Telephone Service Feature Display Capability: Message Waiting Indication Ringing Options 2. Subsequent feature additional and changes When EKTS features are ordered or modified after the initial installation of EKTS, the nonrecurring feature addition and change charge is as follows: Feature Additions and Changes (per EKTS line) Nonrecurring Charge $20.00 Only one service charge will appear when multiple features are added or changed on a B Channel as part of the same service order. Note 1: Current rates, charges, and multiple feature discounts for applicable Custom Calling, Enhanced Custom Calling, and Centrex Services may be found in the appropriate sections of this tariff. For analog lines, the rates and charges for these services are normally applied on a per line basis. For lines equipped with Advanced Digital Services, the rates and charges for these services are applied on a per B Channel basis (to each B Channel to which these services are assigned). (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Page 30 ISSUED: March 1, 1996 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: April 30, 1996 DIGITAL DATA COMMUNICATION SERVICE 29.4 ADVANCED DIGITAL SERVICES (ADS) BASIC RATE ACCESS (BRA) 29.4.6 (N) RATES AND CHARGES (Continued) e. Packet-Switched Services 1. The monthly rates shown below apply to Packet-Switched Service. D Channel Packet or B Channel Packet is a prerequisite for these services: Service Connection Monthly Rate $10.00 N/A N/A N/A Closed User Groups (per user group) $10.00 N/A Closed User Groups (per member) N/A $2.00 Non Standard Default Packet Sizes N/A $5.00 Non Standard Default Window Size N/A $5.00 Packet-Switched Service/Feature Hunt Groups (per member) X.25 Data Services 2. Subsequent feature additions and charges When packet switching features and/or parameters are ordered or modified after initial installation, the nonrecurring feature addition and change charge is as follows: Feature Additions and Changes (per packet channel) Nonrecurring Charge $20.00 Only one service charge will appear when multiple features or parameters are added or changed on a D Channel as part of the same service order. (N) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 29 First Revised Page 31 Cancels Original Page 31 May 1, 2002 Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: May 16, 2002 DIGITAL DATA COMMUNICATION SERVICE 29.5 DIGITAL CHANNEL SERVICE (DCS) 29.5.1 GENERAL A. Digital Channel Service (DCS) is an optional packaged service arrangement that is used in conjunction with a customer's business trunks. It packages Private Branch Exchange trunks and DID trunks with a T-1 transmission facility. B. DCS facilities provide an intraexchange connection between a customer’s premises and the local serving central office. DCS is based on DS1/DS0 technology, also know as T1 service. This service arrangement uses the DS1/DS0 architecture to provide a 1.544Mbps connection. The customer is then provided the capability to transmit voice and/or data over 56Kbps channels of that digital facility. Each DS1 facility provides up to 24 56Kbps (DS0) channels. C. Digital Channel Service is offered only on Term payment Plans of 12, 24, 36, 48 or 60 months. 29.5.2 DCS PACKAGING A. DCS service arrangement connects a Telephone Company central office switch to Customer Premises Equipment (CPE). Depending on the application, that CPE might be a PBX, a router, a multiplexer, etc. Each DCS provides up to twenty-four digital communications channels. B. Digital Channel Service packages the following components: Digital Facility - includes the DS1 facility and terminating equipment at each end. Exchange Services (per channel) - defines how each channel is to be used. 29.5.3 TECHNICAL SPECIFICATIONS A. Transmission Specifications - this facility is based on a 1.544 Mbps DS1 carrier (T1 facility) whose characteristics are as follows: Data Rate B. = 56 kbps restricted Customer Premise Equipment and Facilities - compatible customer premise equipment is required for DCS. The Company shall not be responsible if changes in any of the equipment, operations, or procedures of the Telephone Company used in the provisioning of DCS render any facilities provided by the customer obsolete or require modification of such equipment or system, or otherwise affect its use or performance. (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 First Revised Page 32 Cancels Original Page 32 ISSUED: March 14, 2003 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: April 1, 2003 DIGITAL DATA COMMUNICATION SERVICE 29.5 DIGITAL CHANNEL SERVICE (DCS) 29.5.4 29.5.5 (Continued) REGULATIONS AND CONDITIONS A. Unless specifically exempted, DCS shall be subject to all general regulations applicable to the provision of service by the Company as stated in this tariff. B. DCS is furnished subject to central office switching capacity, capability, and the availability of outside plant facilities. C. Payment for Service 1. The minimum charge period for services provided under this tariff is one year. 2. Suspension of service is not allowed during the minimum charge period or contract period without penalty. D. At the Company's discretion and subject to Commission rule and regulations, nonrecurring charges may be reduced or waived during promotional campaigns (minimum service periods will apply). E. Directory Listings - One directory listing is provided without charge for each exchange service. Additional listings may be provided at the rates specified in Section 6 of this tariff. F. Customer Premises Equipment 1. This tariff does not include terminal equipment on the customer's premises. 2. The customer is responsible for providing the power required for any customer premise equipment connected to DCS. G. End User Common Line (EUCL) Charges - DCS is subject to Federal Communications Commission (FCC) End User Common Line (EUCL) charges under the rates and application rules specified by the FCC. H. The Company shall not be liable for any loss or damages arising out of error, interruptions, defects, failure, or malfunctions of DCS or associated equipment. Damages arising out of such interruptions, defects, failures, or malfunctions of the services after the Company has been notified, and has reasonable time for repair, shall in no event exceed an amount equivalent to the charges made for the service affected for the period following notice from the customer until service is restored. RATES AND CHARGES A. Digital Channel Service Facility Digital Access Facility(per DCS facility) Distance Extension Charge (per repeater) Service Establishment Monthly Charge $700.00 $325.00 n/c $95.00 (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: BY: Section 29 First Revised Page 33 Cancels Original Page 33 May 1, 2002 Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: May 16, 2002 DIGITAL DATA COMMUNICATION SERVICE 29.5 DIGITAL CHANNEL SERVICE (DCS) (Continued) 29.5.5 RATES AND CHARGES (continued) B. Channel Services and Term Discounts For each channel activated, a trunk charge will be applied. The rate for the trunk will be established as a discount of the trunk charge found in Section 11 of this tariff as follows: Service Establishment Monthly Charge Channel Service(per channel) $12.00 N/C Channel Service Discount (12 Month Service Agreement) N/C 43% discount of the normal exchange trunk rates Channel Service Discount (24 Month Service Agreement) N/C 45% discount of the normal exchange trunk rates Channel Service Discount (36 Month Service Agreement) N/C 47% discount of the normal exchange trunk rates Channel Service Discount (48 Month Service Agreement) N/C 50% discount of the normal exchange trunk rates Channel Service Discount (60 Month Service Agreement) N/C 53% discount of the normal exchange trunk rates Once a term payment plan has expired, a new plan must be entered into. If a new plan is not entered into, the trunk rates in Section 11 will apply without the discounts listed above. C. Subsequent feature additions and changes When the above features are ordered or modified after the initial installation of DCS, the nonrecurring Feature Addition and Change charge reflected below is applied in addition to the normal charges reflected in this tariff: Charge Feature Additions and Changes (per DCS facility) $35.00 Only one service charge will apply when multiple features are added or changed on a DCS facility as part of the same service order. (T) (T) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 29 Original Sheet No. 34 ISSUED: April 13, 1998 President, Richard H. Brashear Live Oak, Florida DIGITAL DATA COMMUNICATION SERVICE PRIMARY RATE ACCESS 29.6.1. GENERAL Effective: May 13, 1998 A. ISDN architecture provides two access methods that connect customers’ premises to network switching systems, Primary Rate Access (PRA) for large quantities of connections and Basic Rate Access (BRA) for smaller numbers of connections. PRA facilities are typically used for business only. B. PRA is an optional service arrangement that must be configured with 24 PBX Trunks. This service arrangement uses the ISDN architecture to provide the customer with the capability to transmit voice and data simultaneously over the same digital facility. Under various optional arrangements, PRA provides the customer with access to Circuit Switched Voice Services and Circuit Switched Data Services. In general, this tariff addresses standardized National ISDN-1 (NI-1) capabilities and features. C. PRA is offered on Term Payment Plans of 12, 24, 36, 48 or 60 months. 29.6.2. PRIMARY RATE INTERFACE SERVICE ARRANGEMENT A. PRA Service Arrangement connects an ISDN-capable Telephone Company central office switch to ISDN-capable Class II Customer Premises Equipment (CPE). Depending on the application, the CPE might be a PBX, a router, a multiplexer, etc. Each PRA service arrangement provides twentythree or twenty-four digital communications channels. These communication channels can be either B (Bearer) Channels or D (Delta) Channels: 1. 2. B Channel - The B Channel is a bi-directional synchronous channel capable of supporting digital transmission speeds of 56 kilobits per second (kbps) or 64 kilobits per second, where available. Each B Channel of an Advanced Digital Services PRA may carry: (1) Circuit Switched Voice (2) Circuit Switched Data, or D Channel - The D Channel is a 56 or 64 kbps digital signaling channel that carries signaling and control for the B Channels. B. Primary Rate Access Facility - The Primary Rate Access Facility provides a high-capacity digital link over which the Advanced Digital Services PRA capabilities are delivered. This facility is based on a 1.544 Mbps DS1 carrier (T1 facility). The typical PRA Access Facility configuration is known as 23B+D, where twenty-three of the channels are B Channels and one is a D Channel. C. Multiple PRA Facility Arrangement - There may be situations where more than 23 B Channels are needed at a particular customer premise. In those situations, depending on facility availability, multiple PRA facilities can be assigned to an Advanced Digital Services PRA Service Arrangement. With the Multiple PRA Facility Arrangement, the D Channel in the first PRA facility is used to transport signaling for up to four additional PRA facilities. The first facility would be configured as 23B+D and the other facilities would be configured as 24B. This use of Non-Facility Associated Signaling (NFAS) allows the overhead of the D Channel to be distributed over multiple PRI facilities thereby increasing channel efficiency. D. D Channel Backup - In Multiple PRA Facility Arrangements, a second D Channel can be assigned (where available) to the primary D Channel to provide redundancy of the signaling channel. E. Distance Extension Charge - provides an additional approximately one mile of transmission facility beyond the 12,000 ft provided with the PRA Facility. If a customer is located a great distance from the Company central office, it is possible that several Distance Extension Charges could be required per PRA Facility. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: Section 29 Original Sheet No. 35 April 13, 1998 President, Richard H. Brashear Live Oak, Florida Effective: May 13, 1998 DIGITAL DATA COMMUNICATION SERVICE PRIMARY RATE ACCESS 29.6.3. CIRCUIT SWITCHED SERVICE DESCRIPTIONS Circuit Switching is a switching arrangement in which an entire circuit or B Channel is dedicated to a given call. The circuit is connected on a per-call basis and can carry circuit switched voice or circuit switched data. Circuit switched related services include: A. Clear Channel Capability - This feature is a characteristic of the transmission paths on the B Channels that allows the full bandwidth of 64 kbps to be available to the customer. (Clear Channel Capability cannot be guaranteed outside the serving central office. Interoffice traffic may be subrated to 56 kbps.) Clear Channel Capability is applicable to CPE that supports clear channel capability. B. Dedicated Trunk Groups - The B Channels of PRA can be dedicated for calls to and from the public network. Trunk Group types include Incoming, Outgoing, 2-way, Direct Outward Dialing (DOD) or Direct Inward Dialing (DID). C. Primary Rate Call-by-Call Service - The Primary Rate Call-by-Call feature offers access to additional services via the B Channels of PRA. These additional services include: • • • Foreign Exchange OutWATS InWATS With this feature, any B Channel can be used to offer the above services on a per-call basis, in addition to supporting trunk calls to/from the public network (i.e., DOD/DID). Simulated Facility Groups (SFG) are used to control the number of B Channels that can be used for a particular service or for calls to the public network. The SFG is a logical relationship between the services (or public network calls) and the number of B Channels. Any B Channel may be used for any service (or for public network calls) provided the actual number of calls currently active for that service does not exceed the maximum-allowed value associated within the SFG. D. Directory Numbers - Directory numbers may be purchased at rates specified in Section 29.6.6 below. E. Caller ID (Number) - This feature allows the central office and the customer’s suitably equipped CPE to communicate the calling party’s directory number. On calls carried by the PRA, the number can then be made available to be displayed on a properly equipped telephone set or adjunct equipment. F. Caller ID (Name) - This feature (where available) allows the central office and the customer’s suitably equipped CPE to communicate calling party name information (associated with the calling party’s directory number) on calls carried by the PRA. The name can then be made available to be displayed on a properly equipped telephone set or adjunct equipment GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: Section 29 Original Sheet No. 36 April 13, 1998 President, Richard H. Brashear Live Oak, Florida Effective: May 13, 1998 DIGITAL DATA COMMUNICATION SERVICE PRIMARY RATE ACCESS 29.6.4. TECHNICAL SPECIFICATIONS A. Transmission Specifications - The PRA facility requires a high-capacity digital link over which PRA is delivered. This facility is based on a 1.544 Mbps DS1 carrier (T1 facility) whose characteristics are as follows: • • • • • B. Line Code Framing Format Signaling Data Rate D Channel = = = = = Bipolar 8 Zero Substitution (B8ZS) Extended Super Frame (ESF) Common Channel Signaling (CCS) 64 kbps clear or 56 kbps restricted 24th channel on the appropriate PRA access facility Customer Premises Equipment Facilities - Compatible customer premises equipment is required for PRA. All equipment used with these services is required to conform with National ISDN guidelines, as referenced in the following Bellcore specifications: Document Number Description TR-NWT-001268 ISDN Primary Rate Access Call Control Switching and Signaling Generic Requirements for Class II Equipment SR-NWT-002343 ISDN Primary Rate Access Generic Guidelines for Customer Premises Equipment The Telephone Company shall not be responsible if changes in any of the equipment, operations, or procedures of the Company used in the provisioning of PRA render any facilities provided by the customer obsolete or require modification of such equipment or system, or otherwise affect its use or performance. 29.6.5. REGULATIONS AND CONDITIONS A. Unless specifically exempted, PRA shall be subject to all general regulations applicable to the provision of service by the Telephone Company as stated in this tariff. B. PRA and its optional services are furnished subject to central office switching capacity, capability, and the availability of outside plant facilities. 1. The availability, functionality, and capabilities of PRA may vary, or may not be available, dependent upon type of serving central office switch, related software controlling that switch, and associated outside plant. (a) Where facilities are not available, or where facilities may be required outside this tariff provision, such as foreign serving office arrangements, the customer may be required to pay additional charges to cover the cost of these facilities, or to subscribe to additional services as provided in other portions of the tariff. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: Section 29 First Revised Sheet No. 37 Replacing Original Sheet No. 37 November 16, 2006 Vice President Little Rock, Arkansas Effective: December 1, 2006 DIGITAL DATA COMMUNICATION SERVICE PRIMARY RATE ACCESS 29.6.5. REGULATIONS AND CONDITIONS (Cont’d) B. (Cont’d) 2. C. (a) This arrangement may require that the customer accept a directory number change to a number associated with the alternate central office. (b) Calls that are originated by, and terminated to, a customer using this service arrangement will be billed as if the calls were placed from the customer’s normal serving central office. (c) When PRA subsequently becomes available from the customer’s normal serving central office, the customer will be reconnected to the normal serving central office. This may also require a directory number charge. If such changes occur, the nonrecurring charge associated with the change will not be applicable. If the customer does not wish to take service from the normal central office after such service becomes available, but continues to use service from the alternate serving central office, charges for distance extensions (foreign exchange service or special outside facilities) will apply. If foreign exchange service is used, the rates for foreign exchanges will be applied in addition to the PRA rates. Any other special outside plant facilities used to provide PRA will be tariffed on an individual case basis. (d) The availability, functionality, and capabilities of PRA may vary when a customer’s serving central office is equipped to provide such services. (e) Situations where the customer specifically requests service from a central office other than its normal serving central office will be handled on an individual case basis. Interconnection 1. D. Alternate Serving Arrangements: Where the customer’s serving central office is not PRA capable, the Company, at its discretion, may provide service from an alternate serving central office at no additional charge to the customer. Such provisioning may be elected when, at the discretion of the Company, the service can be provided at a reasonable cost to the Company. The customer must accept the serving location assigned by the Company, and must agree to revert to service from the normal serving central office when PRA is available in that office. PRA service is provided for use by the enduser customer only as a local switched service. PRA service is not available for use by Commercial Mobile Radio Carriers, Private Mobile Radio Carriers, Interexchange Carriers, VoIP Service Providers or other carriers or providers for use in aggregating or transporting inter-exchange traffic. Such usage is strictly prohibited by this Tariff. Other services designed for and intended for such use are offered by the Company specifically via interconnection agreement or the Access Tariff. Payment for Service 1. The minimum charge period for services provided under this tariff is one year. 2. Suspension of service is not allowed during the minimum charge period without penalty. If the customer disconnects PRA prior to the 12, 24, 36, 48 or 60 month service term agreement, the customer will pay a charge equal to the PRA monthly rate in affect on the date of the contract, multiplied by the remaining number of months on the term agreement for each PRA disconnected. 3. In the event the customer cancels the contract after installation of the required equipment and facilities but before service is established, the customer will pay the applicable installation charges. (C) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: Section 29 Original Sheet No. 38 April 13, 1998 President, Richard H. Brashear Live Oak, Florida Effective: May 13, 1998 DIGITAL DATA COMMUNICATION SERVICE PRIMARY RATE ACCESS 29.6.5. REGULATIONS AND CONDITIONS (Cont’d) E. Nonrecurring charges may be reduced or waived during promotional campaigns (minimum service periods will apply). F. Directory Listings - Directory Listings may be provided as specified for in Section 5 of this Tariff. G. Billable Call Treatment H. 1. Normal toll charges (including InWATS and OutWATS charges) shall apply to calls that are made outside the Local Service Area. 2. PRA customers who use the Call Forwarding or Call Transfer features are responsible for the payment of any applicable charges for each billable call connected via these features over the public network. The charge is applicable to each call answered, including the Call Forwarding set-up call. It also applies to collect and person-to-person calls, which may be refused at the answering station. Customer Premise Equipment 1. This tariff does not include terminal equipment on the customer’s premises. Terminal equipment may be covered under a separate tariff, sold or leased separately by the Telephone Company (under a separate contract), or may be provided by the customer. 2. The customer is responsible for providing the power required for any customer premises equipment connected to PRA. I. End User Common Line (EUCL) Charges: PRA is subject to Federal Communications Commission (FCC) End User Common Line (EUCL) charges under the rates and application rules specified by the FCC. J. The Company shall not be liable for any loss or damages arising out of error, interruption, defects, failure, or malfunctions of PRA or associated equipment. Damages arising out of such interruptions, defects, failures, or malfunctions of the services after the Company has been notified, and has reasonable time for repair, shall in no event exceed an amount equivalent to the charges made for the service affected for the period following notice from the customer until service is restored. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. ISSUED: Section 29 Second Revised Sheet No. 39 Cancels First Revised Sheet No. 39 February 14, 2008 Vice President Little Rock, Arkansas Effective: March 1, 2008 DIGITAL DATA COMMUNICATION SERVICE PRIMARY RATE ACCESS 29.6.6. RATES AND CHARGES A. Primary Rate Access (PRA) Facility 1. B. Basic PRA Service is provided assuming a Dedicated Trunk Configuration. Optional PRA capabilities may be used to alter that configuration. Additional charges for the PRA capabilities as shown below: Circuit-Switched Features Feature Primary Rate Access Clear Channel Capability Monthly Rate $1,200.00 $1,179.00 N/C N/C $80.00 $15.00 Caller ID - Name, where available (per PRA facility, requires Caller ID - Number) Directory Numbers $160.00 $1.00 $84.00 $2.99 (I) Call-by-Call Capability (per facility equipped) $125.00 $12.99 (I) D-Channel Back Up $275.00 $40.00 N/C $95.00 $200.00 $20.00 $1.00 $1.00 Caller ID - Number (per PRA facility) Distance Extension Charge (per repeater) Re-instatement of a DID number to a DID Number block, per individual DID number assigned -First Number -Each Additional Number C. Service Establishment Subsequent Feature Additions and Changes When the above features are ordered or modified after the initial installation of PRA, the nonrecurring feature addition and change charge reflected below is applied in addition to the normal charges reflected in this tariff: Charge Feature Additions and Changes $35.00 (per PRA facility) Only one service charge will apply when multiple features are added or changed on a PRA facility as part of the same service order. E. Term Discounts - applicable only to the Primary Rate Access monthly rate: One Year 0% Two Years 2% Three Years 7% Four Years 14% Five Years 18% GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Sixth Revised Contents Page 1 Cancels Fifth Revised Contents Page 1 ISSUED: January 13, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 OBSOLETE SERVICE OFFERINGS CONTENTS PAGE NO. 1 100.1 GENERAL 100.2 VOLUME CONTROL EQUIPMENT - TYPE A 2 100.2.1 Volume Control Set - Impaired Hearing 2 SPECIAL TYPES OF CONSTRUCTION - TYPE B 2 100.3.1 100.3.2 100.3.3 100.3.4 100.3.5 100.3.6 100.3.7 100.3.8 100.3.9 100.3.10 100.3.11 2 2 2 2 2 2 2 3 3 3 3 100.3 Special Construction - On Premises Mileage Special Construction - On Premises Mileage Special Construction - On Premises Mileage Special Construction - On Premises Mileage Special Construction - On Premises Mileage Special Construction - On Premises Mileage Special Construction - On Premises Mileage Special Construction - On Premises Mileage Special Construction - On Premises Mileage Special Construction - Off Premises Mileage Special Construction - Off Premises Mileage 100.4 ON-PREMISES EXTENSION MILEAGE - TYPE B 3 100.5 DATAPATH SERVICE – TYPE B 4 (O) 100.5.1 100.5.2 100.5.3 100.5.4 4 4 6 8 (O) (O) General Regulations Rates Term Payment Plan Material appearing on this page previously appeared in Section 29. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Fifth Revised Page 1 Cancels Fourth Revised Page 1 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 OBSOLETE SERVICE OFFERINGS 100.1 GENERAL a. Service offerings listed herein are classified as obsolete according to the following types, and each obsolete offering is designated by one of these types: Type A - Not offered for new installation on or after the specified obsoleted date; and available units used only for additions to or replacements of existing service at the same location. Type B - Not offered for new installations on or after the specified obsoleted date at the rates and charges shown in the obsolete offering; the obsolete rates and charges apply only to those units in service on the specified date and continued to apply thereon until changed. Type C - Unit no longer being offered; offered for new installation only as obtainable from existing stock. Type D - Any other arrangement: the specific provisions in each case being stated at the beginning of the text for the obsolete service offering affected. b. Obsolete services are furnished subject to all rules and regulations of the tariff the same as would be applicable if the service offering were not obsolete. For convenience in use, a Tariff Reference is provided as an aid in referring the reader to a specific section of the tariff having a bearing on the obsolete service offering. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Third Revised Page 2 Cancels Second Revised Page 2 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 OBSOLETE SERVICE OFFERINGS 100.2 VOLUME CONTROL EQUIPMENT - TYPE A 100.2.1 Volume Control Set , impaired hearing a. General Volume control for impaired hearing is normally provided by means of a wheel-type adjustment located in the handset of certain telephones. b. Rates and Charges Monthly Rate Volume Control Telephone $ 1.75 *Volume control equipment will be leased under tariff to only hearing impaired customers. 100.3 (M) SPECIAL TYPES OF CONSTRUCTION - TYPE B Monthly Rate 100.3.1 Special Construction - On Premise Mileage $ 8.05 100.3.2 Special Construction - On Premise Mileage 15.25 100.3.3 Special Construction - On Premise Mileage 78.60 100.3.4 Special Construction - On Premise Mileage 33.20 100.3.5 Special Construction - On Premise Mileage 15.95 100.3.6 Special Construction - On Premise Mileage 15.95 100.3.7 Special Construction - On Premise Mileage 22.10 Material on this page was previously found on Pages 37 and 39 of this Section. GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Fourteenth Revised Page 3 Cancels Thirteenth Revised Page 3 ISSUED: March 14, 2003 BY: Vice President/State Government Affairs Little Rock, Arkansas EFFECTIVE: April 1, 2003 OBSOLETE SERVICE OFFERINGS 100.3 100.4 SPECIAL TYPES OF CONSTRUCTION - TYPE B (continued) Monthly Rate 100.3.8 Special Construction - On Premise Mileage $12.35 100.3.9 Special Construction - On Premise Mileage 2.65 100.3.10 Special Construction - On Premise Mileage 24.45 100.3.11 Special Construction - On Premise Mileage 69.00 On-Premises Extension Mileage Type - B 100.4.1 Extension of facilities between buildings on the same premises or between premises in the same building. For each 200 feet or fraction thereof (M) Moved from Section 13.1.2 - Extension Line Mileage Monthly Rate $1.00 (I) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Third Revised Page 4 Cancels Second Revised Page 4 ISSUED: January 13, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 OBSOLETE SERVICE OFFERINGS 100.5 DATAPATH SERVICE – TYPE B (D)(O)(M) 100.5.1 General a. Datapath Service is a central office based communications service for the transmission of digital signals, using only digital transmission facilities. Datapath Service provides asynchronous data access at speeds from 300 bps through 19.2 kbps and synchronous data access at speeds from 1200 bps through 64 kbps. (D) b. Datapath Service permits direct dialing between lines connected to the service and the direct dialing of outgoing calls. Incoming calls are received through direct dialing into the Datapath Service access lines. c. Datapath Service is not provided for the transmission of voice communications. Use of the service is limited to the transmission of data through digital signals. 100.5.2 Regulations a. Datapath Service is provided subject to the availability of properly equipped digital central offices and facilities. The Company is under no obligation to provide Datapath Service at a distance from the central office that exceeds the technical limitations of the service. Customers who are served by central offices other than the one from which Datapath is offered may receive service through the Datapath Remote Access option. Rates apply as per Section 100.5.3 of this tariff. b. The Company shall not be responsible if changes in any of its equipment, operations, or procedures utilized in the provision of Datapath Service render any facilities provided by a customer obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance. In such instance and when known in advance, the Company will notify customers of such changes. (M) Material previously appearing on this page now appears on Page 10 of this Section. (O) Material appearing on this page previously appeared in Section 29. (O)(M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Eighth Revised Page 5 Cancels Seventh Revised Page 5 ISSUED: January 13, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 OBSOLETE SERVICE OFFERINGS 100.5 DATAPATH SERVICE – TYPE B (Cont’d) (O) 100.5.2 Regulations (Continued) c. Charges for Datapath Service do not include customer premises equipment and facilities. Such equipment or facilities must be compatible with company facilities. d. Service is available on a month-to-month basis. In addition 36 and 60 month contracts are available. Datapath Service is subject to all general regulations applicable to the provision of service by the Company as stated elsewhere in the tariff. e. Datapath Service is offered on a touch calling basis only. Rates apply as per Section 13.2.2 of this tariff. f. Vacation service is not allowed. g. Regulations for Allowance for Interruption apply only as specified elsewhere in this tariff. h. When a data connection is inactive for thirty (30) minutes, the network will automatically disconnect the data call. Should uninterrupted service be required the customer can subscribe to the Uninterrupted Service Feature. Rates apply as per Section 100.5.3 of this tariff. i. Features Datapath Service includes but is not limited to the following features: (O) 1) Automatic Line - Automatically dials a customer’s pre-programmed telephone number. 2) Last number redial - allows a user to redial the last number called by use of an access code rather than by dialing the entire number. Material appearing on this page previously appeared in Section 29. (O) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Seventh Revised Page 6 Cancels Sixth Revised Page 6 ISSUED: January 13, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 OBSOLETE SERVICE OFFERINGS 100.5 DATAPATH SERVICE – TYPE B (Cont’d) (O) 100.5.2 Regulations (Continued) i. Features (Continued) 3) Memory Dialing - allows a user to dial up to ten (10) frequently dialed numbers through the use of an abbreviated access code. 4) Ring again - automatically redials a busy telephone number. 5) Hunting - directs incoming calls to an available hunt group number. All of the above features may not be compatible with each other. j. Modem Pooling may be required to provide access to the analog public switched network. Modem Pooling may be provided on either a dedicated or shared basis. Limitations on transmission speed may apply. Rates apply as per Section 29.3 of this tariff. 100.5.3 Rates a. (O) Month-to-Month rates per line Monthly Rate Current 30.00 b. 36 month rates, per Term Payment Plan per line Monthly Rate Current 24.00 c. 60 month rates, per Term Payment Plan per line Monthly Rate Current 23.00 Material appearing on this page previously appeared in Section 29. (O) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Seventh Revised Page 7 Cancels Sixth Revised Page 7 ISSUED: January 13, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 OBSOLETE SERVICE OFFERINGS 100.5 DATAPATH SERVICE – TYPE B (Cont’d) (O) 100.5.3 Rates (Continued) d. Optional Features 1) Uninterrupted Service Feature A data connection is normally terminated after thirty (30) minutes of inactivity. A customer may subscribe to the Uninterrupted Service Feature to avoid this data connection termination, subject to technical limitations. Service will not be disconnected due to any period of inactivity. a) 2) per line Monthly Rate 10.00 Datapath Remote Access A customer who is not within a Datapath serving office but who is within a Datapath Serving area may subscribe to Datapath through the Datapath Remote Access option. Datapath Remote Access is offered on a special assembly basis. This charge will be in addition to the charges that are found in this section. e. Installation Charges 1) The appropriate business service connection charges apply as per Section 4 of this Tariff. 2) A data terminal equipment installation charge of $50.00 for the first line and $10.00 for each additional line applies in addition to the service connection charges. First Line terminal installation charge Additional terminal installation charge 3) (O) $50.00 $10.00 If special or unusual line conditioning is required or unusual installations occur, additional time and material charges may apply. Material appearing on this page previously appeared in Section 29. (O) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Eighth Revised Page 8 Cancels Seventh Revised Page 8 ISSUED: January 13, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 OBSOLETE SERVICE OFFERINGS 100.5 DATAPATH SERVICE – TYPE B (Cont’d) (O) 100.5.4 Term Payment Plan a. The Term Payment Plan includes specific contract periods of 36 or 60 month in duration and is offered to all Datapath customers. b. The monthly rate for Datapath service under the term payment plan for the periods of 36 or 60 months is not subject to Company initiated rate increases. c. Datapath line additions under the term payment plan may be made at contracted rates for the duration of the contract period. d. Upon expiration of the term payment plan, the customer must select a new contract period as offered in the current tariff or revert to current tariff rates for the month to month payment options. e. Termination Liability 1) If service is terminated in whole or in part, except as otherwise provided herein, prior to the expiration of the agreed to term payment plan, the customer shall be required to pay a termination charge determined by the application of the following formula for Datapath lines: Number of Disconnected Datapath Lines Below the Level Under Contract X Monthly Datapath Rates X Number of Months Remaining In the Contract Period In the preceding calculation consideration will be given for the time value of money at a discount rate of ten (10) percent. (O) Material appearing on this page previously appeared in Section 29. (O) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Seventh Revised Page 9 Cancels Sixth Revised Page 9 ISSUED: January 13, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 OBSOLETE SERVICE OFFERINGS 100.5 DATAPATH SERVICE – TYPE B (Cont’d) (O) 100.5.4 Term Payment Plan (Continued) 2) (O) A customer who reduces Datapath lines under contract has the following options for the duration of the contract period. (a) Continue to pay an amount equal to the monthly rate for the number of Datapath lines disconnected that are under contract, or (b) Pay termination charges as covered in (1) preceding on the number of Datapath line(s) disconnected. Material appearing on this page previously appeared in Section 29. (O) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 100 Seventh Revised Page 10 Cancels Sixth Revised Page 10 ISSUED: January 13, 2006 BY: Vice President Little Rock, Arkansas EFFECTIVE: January 30, 2006 OBSOLETE SERVICE OFFERINGS Cancels Sixth Revised Page 11 Cancels Second Revised Page 12 Cancels Second Revised Page 13 Cancels Second Revised Page 14 Cancels Second Revised Page 15 Cancels Fifth Revised Page 16 Cancels Sixth Revised Page 17 Cancels Fifth Revised Page 18 Cancels Sixth Revised Page 19 Cancels Sixth Revised Page 20 Cancels Fifth Revised Page 21 Cancels Fifth Revised Page 22 Cancels Sixth Revised Page 23 Cancels Sixth Revised Page 24 Cancels Fifth Revised Page 25 Cancels Fifth Revised Page 26 Cancels Sixth Revised Page 27 Cancels Sixth Revised Page 28 Cancels Fifth Revised Page 29 Cancels Fifth Revised Page 30 Cancels Fourth Revised Page 31 Cancels Fifth Revised Page 32 Cancels Sixth Revised Page 33 Cancels Fifth Revised Page 34 Cancels Fifth Revised Page 35 Cancels Fifth Revised Page 36 Cancels Fourth Revised Page 37 (M) Material appearing on this page previously appeared on Page 4 of this Section. Cancels Fifth Revised Page 38 Cancels Second Revised Page 39 Cancels Fifth Revised Page 40 Cancels Fourth Revised Page 41 Cancels Fourth Revised Page 42 Cancels Fourth Revised Page 43 Cancels Fifth Revised Page 44 Cancels Fourth Revised Page 45 Cancels Original Page 46 Cancels Fifth Revised Page 47 (M) (M) GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 200 Second Revised Contents Page 1 Cancels First Revised Contents Page 1 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida RESERVED FOR FUTURE FILING EFFECTIVE: September 20, 1988 GENERAL SUBSCRIBER SERVICES TARIFF Windstream Florida, Inc. Section 200 Third Revised Page 1 Cancels Second Revised Page 1 Cancels First Revised Page 2 Cancels First Revised Page 3 Cancels Second Revised Page 4 Cancels First Revised Page 5 ISSUED: March 25, 1988 BY: President, Richard H. Brashear Live Oak, Florida EFFECTIVE: September 20, 1988 RESERVED FOR FUTURE FILING