2013 Annual Report - Academic Calendars @ Western

Transcription

2013 Student Services Award Winners
Aimee Froude, Karen
De Heus, Alison Adair Continuing Studies
Award of Merit
Award of Merit
Leslie Gloor Duncan The Student Success Centre
Val Boyd Undergraduate Admissions
Our team agrees that Leslie provides
a HIGH level of support (career,
education or work related), autonomy,
encouragement, and always has a
creative idea to add.
Our wheels, the core of the admissions
office, the voice of reason and the ear and
words of advice we all look to, is Valerie
Boyd.
Innovation Award
Project: Destiny One
Andrew, Fraser and Seth’s expertise
and energy, their professional conduct
and diehard commitment have been
invaluable, not only for our department,
but the entire university.
Andrew Pocock, Fraser
Reynard, Seth TaylorWeb and IT Team, Student
Support Services
Accomplishments
Table of Contents
Student Services Award Winners.. . . Inside Front Cover
88.2%
The average entering grade for
Ontario high school students
registered on main campus in 2012
Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Registrar’s Message, Vice-Provost. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Associate Vice-Provost Message.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Office of the Registrar, The
172,000
The number of
students, alumni,
faculty and staff served
by Student Central in
2012
Examination Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Student Central.. . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . 4
Student Enrollment Services.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Student Financial Aid/Student Financial Services. . . . . 6
Undergraduate Admissions/Recruitment. . . . . . . . . . . . . . . . . 7
Student Development Centre
56,800
55
%
The approximate number of
applications received and evaluated
for first and second entry programs by
Undergraduate Admissions in 2012
The percentage increase in the number of
students served through WERC (Western’s
Employment Resource Centre) over previous year
Indigenous Services. . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . 8
Learning Skills Services.. . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . 9
Psychological Services.. . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . 10
Services for Students with Disabilities. . . . . . . . . . . . . . . . . . . . 11
Volunteers in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Writing Support Centre. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Teaching and Learning Services
Continuing Studies. . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . 14
Distance Studies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Teaching Support Centre.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Student Success Centre, The
23,732
The number of Examinations
administered through 7 exam centers
and multiple independent proctors
Careers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . 17
Experiential Learning. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . 18
Leadership and Transition.. . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . 19
Administration
Student Services Support Group.. . .. . . . . . . . . . . . . . . . . . . . . . . . 20
Financial Accountability. . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . 21
1,735
The number of students with disabilities
who were provided assistance in the 201213 academic year.
Full course equivalent Distance
Studies enrollments, a 100% increase
in nine years
OVER
4,000
Students seen at SAO during the
6-week program, and 4,484 parents
Student Services Chart.. . . . . . . . . . . . . . . . . Outside Back Cover
“... I can say without hesitation what
a tremendous success this piece of
programming automation has been.”
– Ramona Fudge
Undergraduate Program Advisor in Psychology
Talking about streamlining the Special Permission process implemented
by The Office of the Registrar in conjunction with Faculties in 2013
2013 Western Student Services Annual Report
1
Registrar’s Message
W
estern is known nationally and,
increasingly, internationally for
its commitment to the student
experience within and beyond
the classroom, and my colleagues
across the portfolio of the Vice-Provost (Academic
Programs and Students) are dedicated to student
success. This report captures only the highlights
of the many developments this past year, but they
serve to show evidence-based practice, purposeful
planning and innovation. Some of the work is behind
the scenes, some public, much with partners from
across campus, and all with a focus on outcomes for
students.
While many of our programs and services support
students’ well-being and co-curricular experience,
much of our work has a direct effect on students’
academic experience as well. This past year, for
instance, we worked with student senators and
academic leaders to implement Fall Study Days,
designed to give students a block of uninterrupted
time in late October to focus on major course projects,
as well as significant changes to the Senate exam
scheduling policy. In support of University’s focus on
the teaching and learning mission, staff from across
the portfolio along with campus partners formed a
working group on e-learning and provided support
S
tudent success inside and outside the
classroom is a priority and is a reoccurring
theme throughout our Annual Report. Strong collaborative relationships are
evident among our staff, faculty and
students as we all work to support excellence in
teaching and learning.
Western Student Services provides opportunities
that transform and facilitate a student’s
development intellectually, personally, and as global
citizens. Opening minds to new ideas, nurturing
a commitment to lifelong learning, and providing
experiences that encourage students to “think outside
the box” are supported in this portfolio.
I am privileged to be a part of such a dynamic,
inspirational, and committed group of individuals that
support student success. I look forward to the year
ahead and the challenges it may bring.
2
for the E-Learning Task Force as it identified next
steps in online learning for Western, and the Teaching
Support Centre developed an online course to help
online instructors take advantage of the pedagogical
possibilities of e-learning.
As you flip through these pages you will find
examples of creativity and student-focused
programming and services, from new experiential
learning opportunities to programming in support
of Aboriginal students to increased functionality in
the Student Information System. It is my privilege to
work with staff across the portfolio who are deeply
committed to students, and I am grateful to the
many students, staff, and faculty from across campus
who are key partners in our efforts to provide an
outstanding student experience at Western.
Dr. John Doerksen
Vice-Provost (Academic
Programs and Students)
Dr. John Doerksen
Vice-Provost
(Academic Programs and Students) [Registrar]
I hope this report is educational in elucidating Western
Student Services’ commitment to the broader mission
of Western University.
In Student Services here at Western we are constantly
working to develop new opportunities and refine
existing ones to support Western University’s mission
of providing the best student experience among
Canada’s leading research-intensive universities.
Dr. Angie Mandich
Associate Vice-Provost
(Academic Programs
and Students)
Dr. Angie Mandich
Associate Vice-Provost
(Academic Programs and Students)
Examination Services
registrar.uwo.ca | Room 2140 WSS | Associate Registrar: Glen Tigert
All areas within Examination Services help to facilitate a student’s
successful academic life subsequent to their admission, through
their academic progression to culminate in their award of degree.
Through accommodated, distance and central exams, Western
students have the ability to structure their studies in a way that best
suits their needs.
Accomplishments
83,909
3,767
292,224
9,321
Yearly progression
decisions
uu Support
for the on campus and externally approved
exam locations
uu Schedule,
uu Loading
Centrally Scheduled Exams
photocopy and distribute examinations
of grades to the student system
uu Accurate
recording of progression decisions and
personal information
uu Education
verification
Students graduated
uu Continual
monitoring of University
policy relating to academic records
11,866
23,732
utilization of multimedia materials
uu Web
based communication technologies
uu Provides
time and place flexibility
uu Offers
7 exam centers and multiple independent
proctors
uu 264
Distance Studies
enrollments
Examinations administered
course offerings
uu Part
of the regular exam process administered
according to individually tailored accommodation(s)
uu Facilitates
students’ success while recognizing their
own specific challenges
uu Fluorescent,
incandescent and natural lighting
49
9,580
Individual exam rooms and 2 small group rooms
within 3 accessible examination suites
uu Assistive
uu Ergonomic
desks and chairs / specialized furniture
(beds / lecterns, etc)
uu Rest
breaks and extended time possibilities
uu Low
student to proctor ratios
TE S TI M ONI A L S
technology: Kurzweil®, Dragon Naturally
Speaking®, Zoom Text, Jaws, Inspiration®, CCTV,
Scientific Notebook, Braille
Exams scheduled for 1,247 students
in 2012-2013
ACCOMMODATED
EXAMS
Accommodated Exams
DISTANCE STUDIES
Distance Studies Exam Service
uu Full
Grades recorded
on the student
administration system
CENTR A L E X A M IN ATION S
Central Examinations, Student Progression
and Graduation
“As a student with blindness I require accommodations for my
exams. I have received nothing but sophistication and a smile
when working with this group... this department works hard
making sure your special needs are met and not treating you like
a number. They understand that students that come through
their door are unique and want to complete their education
successfuly like everyone else.”
– Jacqueline Rennebohm, 3rd Year, Faculty of Social Science
“Firstly, I really want to express my thanks for being so helpful! I
am glad that you have my diploma in your hands and are willing
to help me. I didn’t usually receive this type of treatment from my
original university.”
– Sarah Claudine Aspillaga
Bachelor of Education (2010), Faculty of Education
3
Student Central
The Student Central team is dedicated to providing a wide variety of services that support the academic careers of future, current, and former
students of Western University. The Student Central team also provides services to students’ parents and family members and to Western faculty
and staff. Student Central services are offered via an in-person counter, a telephone helpline, email, and over the web.
For information on Student Central’s location, hours of operation/peak times, and more, please visit: registrar.uwo.ca/general-information/student_central_office.html
Programs and Services
S t u d e n t C e n t r al
Accomplishments
For the second year in a row, Student Central extended
our Helpline business hours for all 4th year, 3rd year,
and 2nd year registration appointment days in June and
July. Instead of our regular 9:00 am to 4:00 pm hours,
the Helpline was available to callers until 6:00 pm on the
course registration appointment days. During the 12 days
of extended Helpline hours we answered over 1,000 calls
during our extended hours alone (4-6pm).
uu Providing
information on admissions, OSAP, forms of
financial assistance, scholarships, tuition and other
fees, course registration, and much more
uu Processing
tuition fee payments
uu Distributing
government loans and other forms
of financial aid
uu Assisting
with course registration
uu Producing Transcripts
Did you know that in 2012,
Student Central:
uu Producing Western
uu Completing
and Official Western Letters
ONECards (Photo ID Cards)
third party forms
PRODUCED OVER
46,400
6,500
Transcripts
PRODUCED OVER
Official Western Letters
COMPLETED OVER
2,700
Looking Ahead
In August 2013, we are moving the online ordering of transcripts
from the Student Services website to the Student Center (PeopleSoft
Higher Education). With this change we are also enhancing the online
transcript ordering service to provide more ordering and delivery
flexibility to students and alumni.
Third-Party Forms
ISSUED OVER
10,200
Western ONECards
2012 Student Central
Interactions
Emails
19,855
In-Person Visits
47,018
Telephone Calls
“I would just like to send a note to tell you what a
pleasure it has been dealing with your department and
team this year. My daughter is just completing her first
year at Western. Every time I called your department
I was met with a very well informed, friendly staff
member.”
– Shari Siskind, Parent of Western Student
4
105,168
Student Enrollment Services
The work done within Enrollment Services represents the administrative core of a student’s time at Western. The staff serve as data stewards
for the record of all current and former students and all academic programs, plans and courses as approved by the Senate. It is vital for this
area of the Registrar’s office to provide support and direction to newly developed routes of academic excellence being initiated within the
University. Enrollment Services advises, maintains and reports on the core of the student information system as it relates to course timetables,
student enrollment, requisites and program structure. Being responsive and nimble to adapt to the ever changing and improving forms of
student education, such as e-learning, transfer of studies, global directives, etc. while still upholding accurate records of student activity, is vital
to maintaining institutional integrity. Management of the student record also includes activities such as Letters of Permission, Trois-Pistoles,
Exchange, Study Abroad and International Work Study programs.
uu Course
enrollment; self-service
uu Change
of status, add/drop, and special
permission processing
uu Academic Timetables
uu Maintenance
of student biographical information
uu Reporting
to external agencies including Statistics
Canada and Ontario Ministry of Training, Colleges
and Universities
uu Maintenance
requirements
uu Central
of program and degree
support for all Faculties, Colleges, Schools,
and Departments relating to the academic record
of all students and all alumni
Accomplishments
114
Graduate Milestones
67,484
67,669
25,362
21,558
9,959
108,138
320,000
9,363
Academic Plans, new
or revised
Term Activations
Processed
Program Plan Changes
Intent to Register
Processed
S TUDENT ENRO L L M ENT S ER V ICE S
Programs and Services:
Course Selections Offered
Yearly Progression Decisions
Grades Recorded on
the System
Graduated Students
5
Student
Financial Aid/Student Financial Services
Accomplishments
registrar.uwo.ca/student_finances/index.html | Room 1100 & 1140 WSS | Associate Registrar: Glen Tigert
Student Financial Services and Student Financial Aid assist in making the best student experience possible by providing financial support and
guidance to students throughout their academic career through a variety of financial programs.
S t u d e n t F i n a n c i al A i d / S t u d e n t F i n a n c i al S e r v i c e s
Should students have concerns about their educational finances and need to discuss them confidentially, they can make an appointment with
one of our Student Financial Aid Officers. During their appointment, topics of discussion may include: reviewing your OSAP entitlement, applying
for financial assistance, developing a personal budget, student financial planning, debt management advice or emergency financial assistance.
Accomplishments
Western recognizes outstanding academic performance,
creative and innovative thought and exceptional achievement
in extra-curricular activities through the prestigious National
Scholarship Program. In an effort to bring the brightest
students to Western we have increased the value of these
scholarships. We are now offering:
uu Administering
uu Administering
the Western scholarship, award
and bursary programs
uu Financial
counseling, budgeting assistance,
debt management
uu Emergency
5
1
President’s Entrance
Scholarships at $65,000 each
Beryl Ivey Continuing Entrance
Award at $64,000
UP TO
3
15
President’s Entrance
International President’s Entrance
UP TO
15
Faculty Entrance Scholarships
at $30,000 each
Western also offers admission scholarships of up to $10,000, as well
as in-course and convocation awards, in recognition of exceptional
academic performance.
26.8M
OVER
Dollars spent on
scholarships, awards,
and bursaries
1,600
Student Financial Services and the Student Success Centre
have collaborated to connect with over 1,600 First Generation
students over the past three years by providing mentor and
advisory services on topics such as finances, academics and
professional networking.
6
OSAP and other government
assistance programs
uu Western
financial assistance
tuition billing and collection
New Developments
No more line ups for OSAP! For full-time students, OSAP was
administered electronically for the first time in 2012-2013. Student
Financial Aid, Student Financial Services and the Ministry of Training,
Colleges and Universities collaborated to create a process that:
PP
Allowed Western to approve the release of OSAP funding
electronically. What was previously done through line-ups at the
Great Hall was done by a streamlined electronic process.
PP
Allowed funding for over 6,100 students to be approved in one
day. And these students would have received their funding
directly into their bank account in the first week of classes.
PP
Enabled over 11,000 students to have their funding in their bank
accounts faster because of this automatic confirmation process.
OSAP Aid Disbursed at Western
70M
58M
47M
35M
23M
12M
0M
2011-12
Grant Funding
2010-11
2009-10
Ontario Student Loan
2008-09
2007-08
Canada Student Loan
Academic Year
OSAP Applications at Western
2011-12
13,982
2010-11
13,359
2009-10
12,966
2008-09
11,655
2007-08
11,138
Accomplishments
OVER
98,900
welcome.uwo.ca | Room 3140 WSS
Associate Registrar: Glen Tigert
This area plays a vital role in meeting the enrollment objectives of the
University each year.
uu Undergraduate
Recruitment
• Promotes Western through individual school visits, Ontario
University Information Program, Fall Preview Day, March Break
Open House, and the Ontario Universities’ Fair
• Provides individual pre-admission counselling
uu Undergraduate
Admissions
• Assesses admission to full-time and part-time First-Entry
programs, and Continuing Studies’ certificates and diploma
programs
• Responds to admission enquiries
• Processes supporting documentation
uu Professional
Admissions
• Assesses admission to Second-Entry Professional Programs
such as Dentistry, Education, Law and Compressed Time Frame
Nursing
uu Transfer
Credit
• Assesses and applies transfer credit
• Implements and develops Educational Partnership, Articulation,
Dual Degree, and Transfer Credit Agreements
uu OUAC
Resources / Data Management
• Maintains and develops systems
Prospective students seen
during our on- and offcampus recruiting events
OVER
56,800
OVER
44,400
Applications received
Supporting documents
assessed for admission
Comprehensive redesign of the Recruitment and Admissions
website (welcome.uwo.ca) including faculty feature videos,
student profiles and an expanded admissions information
section.
Increased use of social media to provide individualized
communication through the Facebook Class of 2017 page, and
group and daily correspondence with students through Twitter
at #WesternU and #WesternU2017.
u n d e r g r a d uat e r e c r u i t m e n t & a d m i ss i o n s
Undergraduate
Recruitment &
Admissions
Facilitated transfer credit pathways through the implementation
of course equivalencies via the University Consortium Transfer
Credit Project, and increased the number of bi- and multi-lateral
agreements through collaboration with Colleges, faculties and
the University Secretariat.
Improved information flow, data processes and response time
for various stakeholders through development work on internal
systems.
“... you have been so helpful throughout. I applied to a couple
of other universities and your process is second to none. It is so
professional. My parents were so impressed.”
“You’re making my life easier. This is the reason why I want my
son to go to Western. We were so impressed by the staff, faculty
and students when we went to the Open House. People are
very nice and welcoming.”
t e s t i m o n i als
“It is Admissions Officers like you who give students confidence
to make the university transition.”
7
INDIGENOU S S ER V ICE S
Indigenous Services
indigenous.uwo.ca | Room 2100 WSS
opportunities
Director of SDC: Dr. Work
Gail Hutchinson
provided for
Accomplishments
387
380
students
Indigenous students
enrolled in 2012-2013
Indigenous applicants
offered admission advocacy
and support
Indigenous students enrolled in the IS
Access Transition Opportunities (ATO)
program and provided supports
100
35
1
28
50
280
150
Indigenous graduates in 2013
1st Annual Indigenous Graduation Celebration
Indigenous Services (IS), part of the Student Development Centre
Indigenous applicants
(SDC) at Western, is committed to supporting Indigenous students
offered admission
in reaching their highest potential through
culturally-responsive
advocacy
and support
programs and services dedicated to increasing:
1. Indigenous Presence and Inclusion across the University;
2. Indigenous Access and Community Outreach;
3. Indigenous Student Transition, Retention, Completion
and Advancement.
uu Application
and Admission Support including
customized tours and orientation
uu Academic
Counselling and Transition Support
including peer mentor program
uu Youth
IS student work opportunities
Outreach programs including recruitment and
liaison support
uu Visiting
Indigenous youth participated in 2
weeklong mini-university programs
Indigenous youth attended
varsity lead events
students, alumni, faculty, staff and
community stakeholders attended
Gathering our Voices Talking Circle to
provide feedback for how to improve
Indigenous relations at Western
NEW Initiatives in 2012-13:
Indigenous Peer Mentoring Program: new partnership with the
Fourth R (CAMH) to be piloted in fall 2013.
Indigenous Food and Medicine Garden: student-led outdoor
space dedicated to growing Indigenous plants and medicines.
Elders and cultural programming
uu Employment
uu Community
opportunities and career counselling
and social events
New Guiding Principles
uu Academic Excellence - Balance - Collaboration - Diversity
- Equity and Inclusion - Interconnection - Personal and
Cultural Identity
“IS helped ease the transition into student life by
offering social and academic support services. IS
has also helped me connect with the Indigenous
community on-campus by providing a safe and
open space.”
– Adamina Partridge, Inuit from Nunavik
3rd year, Faculty of Social Science
“As a First Nations student at Western, I found
the Talking Circles very empowering. It gave me
a chance to interact with professors, staff and
other students, and openly share my views and
experiences. The group work provided a safe space
to share possible solutions, and I hope that there
are more of them in the future.”
– Shyra Rawson, 4th year, Faculty of Social Science
8
Learning Skills Services
sdc.uwo.ca/learning | Room 4100 WSS | Director of Student Development Centre: Dr. Gail Hutchinson
SDC’s Learning Skills Counsellors provide information and support to help Western students achieve academic success. Learning Skills Services
is for both undergraduate and graduate students, students who experience academic setbacks, as well as students who want to maintain
exceptional academic standing. The counsellors respond to questions and provide recommendations on how to be successful at Western.
uu Individual
Counselling – confidential help to develop and
strengthen academic skills and strategies
uu SDC’s
Learning Help Centre – discuss course issues,
learn strategies for specific concerns, and explore ways to
improve overall academic effectiveness
uu Learning
Skills Presentations – on key learning skills topics
uu Resource Library – a comprehensive collection of self-help books
uu Online
Resources – students can connect to learning skills
services anytime, anywhere (www.sdc.uwo.ca/learning)
uu 28%
increase in usage over last year in Learning Help Centre.
uu 20%
increase in attendance over last year in Learning Skills
presentations.
uu 14%
increase in individual appointments from 2011-12.
Academic Success Program for Western’s athletes
uu Workshops
uu Drop-in
of respondents stated the service they
received as “excellent”
and seminars for International students
What do the students have to say about
Learning Skills Services?
Graduate Student Support Group
“The service completely changed my academic performance and
habits and made me a strong student.”
Learning Skills Services Student Contacts 2008-2013
“No matter how discouraged I felt going in, I always left feeling
like I had the tools I needed, I felt capable and motivated again.”
12500K
10000K
11,773
13,049
14,608
7500K
5000K
8,523
STUDENT CONTACT
15000K
“What I liked most was that this was the only place where I never
felt bad to talk about my PhD work.”
s t u d e n t t e s t i m o n i als
for students on academic probation in the
Faculty of Social Science
7,856
93
90%
of respondents indicated they would
“definitely” seek help again from
help available in the Indigenous Student Centre
uu Presentations
uu The
Evaluation of Service Highlights:
%
Increased involvement in Collaborative Programming with the Western
campus:
uu The
Accomplishments
learning skills services
Learning Skills Services continues to experience an incredible
growth in the number of students accessing the various services
we offer.
2500K
2008-09
0K
2009-10
2010-11
2011-12
2012-13
ACADEMIC YEAR
9
Psychological Services
sdc.uwo.ca/psych | Room 4100 WSS | Director of Student Development Centre: Dr. Gail Hutchinson
p syc h o lo g i c al s e r v i c e s
Western’s Student Development Centre provides professional and confidential psychological services free of charge to Western students. The
Student Development Centre is experienced in working with diverse populations.
Accomplishments
Evaluation of Service Highlights:
uu Individual
83%
55
%
of respondents stated that the assistance received
was important in improving or maintaining their
academic performance at Western.
uu Crisis
assessment, counselling and referral
Intervention
uu Comprehensive
uu Laura
Group Program
Evans Psycho-Educational Lecture Series
uu Internship Training
stated that their contact with the Centre had
been important in their decision to continue
their education at Western.
99%
of respondents indicated they would
return to the service again; they would
recommend the service to a friend; and
they would give a positive rating to the
quality of service received.
Centre for Clinical Psychology,
School of Social Work and Faculty of Education
Internship Program:
uu Attracts
the largest complement of student interns as
compared to any agency in London or any University
Counselling Centre in Canada
and supervised 24 interns, practicum students, predoctoral residents and post-doctoral temporary registrants for
College of Psychologists
uu Trained
“Really helped me stay grounded and focused. It helped me
navigate when I felt like I had lost hope about how to get
through my situation.”
“Awesome! Felt like we covered material that was extremely
relevant and targeted a diverse amount of needs.”
“Everyone I have worked with genuinely cares about me as a
person and my well being. I’m not just another student. “
of London Clinical Psychology Residency Consortium
which allows for two full-time and two part-time annual
pre-doctoral Residents placements. SDC is the only Ontario
Association of University and College Counselling Centres to
be part of an accredited Residency program.
Fig. A - Psychological Services Direct Service Hours
Individual Appointments, Group Workshops and Supervision;
77.5% increase over 4 years
9000
“I like that SDC is always able to recognize when there is an
emergency and you are able to help those who are truly in need
and are seeking help ASAP”
“The people who work here are kind, understanding, supportive
and don’t come off as judgmental. The approach to mental
health issues is effective and so far I am extremely grateful for
the help I have received.”
8000
7000
6000
5000
4000
4,509
5,375
7,138
7,206
8,002
HOURS
uu Member
3000
2000
1000
2008-09
2009-10
ACADEMIC YEAR
0
2010-11
2011-12
2012-13
* Does not include consultation with faculty, staff, community
professionals, families or case studies, letter writing, test scoring, etc.
10
Services for Students with Disabilities
sdc.uwo.ca/ssd | Room 4100 WSS | Director of Student Development Centre: Dr. Gail Hutchinson
Services for Students with Disabilities (SSD) plays a central role in Western’s efforts to ensure that its academic programs are accessible. SSD
provides services for students who have a wide variety of disabilities that include vision, hearing, and mobility impairments, learning disabilities,
attention deficit disorders, acquired brain injuries, chronic illnesses, chronic pain, and mental health conditions.
1,735
S e r v i c e s f o r s t u d e n t s w i t h d i sab i l i t i e s
Accomplishments
Students with disabilities were provided
assistance in 2012-13, a 50% increase from
our 2008/09 numbers.
SSD partnered with Western’s Faculty of Health Science
to organize a conference entitled “Embracing Diversity:
Supporting Students with Mental Health Challenges
in Professional Practice.” Clinical Instructors from
Physical Therapy, Occupational Therapy, Nursing and
Communication Sciences and Disorders learned about
practices for supporting students who encounter
challenges in their practicum placement because of
mental health disabilities.
In partnership with TD Bank and Western’s Career Services,
SSD organized a novel networking opportunity for
students with disabilities and TD employers. The event
was very successful and generated a high level of interest
among students. This model will provide an excellent
template for future career events for recruiters seeking to
hire students with disabilities.
uu Academic
uu Accessible
Accommodation
On-Campus Transportation
uu Alternative
uu Bursary
Format Text (i.e., electronic, Braille)
for Students with Disabilities
uu Assistive Technology
uu Learning
Instruction for Students with LD
Strategy Instruction for Students with LD
uu Summer Transition
Program for Students with LD
“SSD has given me wonderful support throughout my time at
Western...They are there throughout the year to overcome any
sudden obstacles. I can’t imagine what my Western experience
would have been like without them.”
“Services for Students with Disabilities has changed my university
experience...They have completely altered my outlook on my
disability... If it wasn’t for the SSD center, I don’t know where I
would be. Thank you SSD! “
Students Receiving Support from SSD
1500
1200
1,157
1,298
1,473
1,520
1,735
900
600
300
2008-09 2009-10
2010-11 2011-12
ACADEMIC YEAR
NUMBER OF STUDENTS
1800
uu Counselling/Referrals
0
2012-13
11
v o lu n t e e r s i n p r o g r e ss p r o g r am
Accomplishments
VIP Annual Conference
The attendance rate doubled from last year and there was more
variety in the demographics of our participants (i.e. International
and Domestic undergrad and grad students, visiting scholars,
spouses).
• Keynote speech by Lucille Brennan of the London
Employment Help Centre, presentations by representatives
from participating London organizations, and the
opportunity for students to network and learn more about
off-campus volunteer opportunities in London.
• Summarized data collected from 3 focus groups on how to
improve attendance at VIP events.
• Completed a statistical analysis of the volunteers and their
interests. Additionally, the analysis found that the number
of VIP applications we receive from students every year has
been increasing with each passing year of the program, with
VIP receiving almost 400 applications for the 2012-2013 year.
Volunteers In
Progress Program
sdc.uwo.ca/index.html?volunteer_opportunities
Room 2120I WSS
Director of Student Development Centre: Dr. Gail Hutchinson
Over 100 students each year volunteer with SDC’s Volunteers In
Progress program. Created by Western students in 1983, it was designed
to complement students’ academic life by providing them with an
opportunity to develop skills and gain career-related work experience,
and the chance to establish contacts and further their networking by
volunteering in various areas of Student Development Centre and the
International and Exchange Student Centre. Programs and Services
uu Volunteering
positions
• English Conversation Leaders
• International Student Activity
Coordinator
Top Skills Gained
Communication Skills
Teaching Skills
Organizational Skills
Helping Skills
Teamwork
Event/Activity Planning Skills
Previous Degree Holder
Interpersonal Skills
Cross Cultural Experiences
Leadership
• Student Partnership Member
• Website Development and
Maintenance Assistant
Assistant
• Peer Mentor and more
• Newsletter Assistant Editor
• Marketing and Promotion
“The VIP Program and all the volunteers, as well as
everybody who works in VIP were remarkable. Everything
was run very smoothly and I don’t feel there is a slight
fault in the quality of the program.”
“My writing/communication skills improved. I helped
others in their writing and through helping others, I was
able to help myself.”
Disabilities
uu VIP
Orientation and Recognition
uu VIP
Helping Hands Newsletter
uu Professional
uu Social
Development Workshops
Events and Information Sessions
Involvement Days
“A great aspect of my position at
VIP is the opportunity to make
a meaningful impact to both
the community and myself.
Volunteering over the past year has
been very rewarding to my career
from the opportunities given to
me. I’ve picked up leadership and
communication skills while working
with fellow volunteers. I’ve learned
valuable technical skills such as
digital design while working in
the office. But most importantly,
volunteering at VIP gave me a sense
of achievement for being part of the community. VIP is a stressrelieving, friend-making and career-boosting program that will
benefit all students!”
– Joe Lin, 3rd year Computer Science
VIP Student Coordinator
12
reflection
“My experience as a VIP was an excellent learning
opportunity. I have developed many new relationships
that I will maintain in my coming years at Western. I also
appreciate the positive.”
Communication Coordinator
• Administrative Assistant
• Photographer
• Services for Students with
uu Community
“Thanks for providing excellent opportunities for students
to get involved in our school community in a meaningful
way. ”
• Learning Skills Assistant
• Writing Peer Tutors
• Indigenous Services
Writing Support Centre
sdc.uwo.ca/writing | Room 4130 WSS | Director of Student Development Centre: Dr. Gail Hutchinson
Accomplishments
uu Individual
Consultations: counsellors help students
with their specific writing needs
campus
3,922
Support: WSC teachers guest lecture across
uu Workshops:
students may attend one of the WSC’s
many writing seminars
uu Services
for International Students: workshops and
ESL library help students acclimate
uu Conferences:
GradWrite Day and Postdoc Day,
conferences tailored to grads and postdocs’ needs
uu Online
Support: students may submit their papers
electronically for review
uu Leadership Training:
the Peer Writing Counsellor
Program helps groom young writing teachers
uu GradLab:
grad workspace equipped with an Epson
projector, computers, and writing resources
uu Support
Groups: Don’t Ask Me about My Thesis helps
grad students cope with academic pressure
uu Summer
Academic Writing Clinic: three-day transition
program for incoming first-year students
Empowering words
Writing, as Rubin (1998) forwards, is a social endeavour, and learners
become acculturated into various discourse communities via this
endeavour. But this acculturation process is an arduous one, and
both undergraduate and graduate students face many challenges
acquiring the skills to succeed.
To help, the WSC provides one-to-one counselling sessions, in which
writing becomes a social act. The centre provides a safe, confidential
environment in which students can dialogue about any writing
concerns they may have during any stage of the writing process.
Session numbers have risen dramatically the past few years as more
individuals learn how the WSC can help them achieve academic
success. Last year the WSC held a record 3922 appointments.
Appointments held
Aside from the many regular seminar requests that the WSC
receives, WSC staff received and delivered new talks for
diverse groups such as Women’s Studies, Chemical Biology,
Civil Engineering, and Arts and Popular Culture, and Business
Correspondence for Social Science Staff members.
More faculty members consulted with the WSC to discuss
writing pedagogy.
The Peer Writing Counsellor Program had more volunteers
than any other year.
uu Faculty
WRITING SUPPORT CENTRE
More students frequented the
GradLab than ever before:
“I just wanted to say thank you for your help with my major essay.
I am happy to inform you that my mark for my essay was up 10%
from my first year. With the essay mark improvement, I am so
happy to share that I have received my first “B” in university. Could
you please let the writing support staff know that worked with me
that I wanted to say thank you for their help.”
“I would like to emphasize how much I appreciate the Grad Lab.
I have found the space to be of great use for me as I have worked
on my Comprehensive exams as part of my PhD program. There is
no other space on campus devoted solely for graduate students
to undertake their work. Thank you for providing this necessary
resource for graduate students at Western.”
13
Continuing Studies
wcs.uwo.ca | Citi Plaza Unit 240, 355 Wellington St.
Director of Teaching and Learning Services: Debra Dawson
As a leader in lifelong learning, Continuing Studies provides a variety of educational opportunities for career growth and personal development to
adult learners. Delivery ranges from two-day workshops to 12-week courses at Citi Plaza, Western and online to ensure flexibility and access. In 2012/13,
Continuing Studies experienced strong growth in enrollments as a result of increased registrations from Western employees and more online courses.
Trois-Pistoles French Immersion School
uu 11
post-degree diplomas (8) and certificates (3)
uu 13
professional development certificates
wcs.uwo.ca/tp | Room 3100 WSS
Trois-Pistoles French Immersion School provides students with an
enriching experience in French language and culture in a complete
immersion environment. Founded in 1932, it is the oldest program
of its kind in Canada and more than 20,000 students from Canada,
the US and Latin America have attended the School. Trois-Pistoles is
located in the heart of one of Québec’s most beautiful regions.
uu Over
200 courses in post-degree, professional
development and personal interest
uu Corporate
training
uu Academic Transition
Program
uu University-level
Accomplishments
24
22%
40%
1
2,759
8
1
26
%
Increase in revenue
Increase in Western employee
registrations
More work placements with employers in
London, including the Grand Theatre and
Pillar Nonprofit Network,and across Canada
New student database, registration
system and website
Enrolments in public interest
courses
New online courses, including Accelerated Program in
Project Management and Teaching Online
International award in Marketing
Shows about lifelong learning on
CJBK’S Ask the Experts
14
uu Workshops
and socio-cultural activities to learn
Quebecois culture
uu Adult
immersion week
uu Home
stay with local residents
uu Employment
recipients
TROI S - p i s t o l e s
continuing studies
– Joe Stomp, Professional Certificate in Leadership
student
t e s t i m o n i als
“I have always placed an emphasis on
education; I have been an adult learner for over
ten years now. I enjoy the classroom setting and
expanding my knowledge base especially in the
business discipline. Western Continuing Studies
makes learning a comfortable and professional
experience. My employer recognizes the
courses as a development tool.”
credit courses in French language
opportunities for Explore Bursary
Accomplishments
502
80
1
Students enrolled in credit and
non-credit courses at TP
Years to celebrate the School’s contribution
to French language and culture
New certificate for French as a Second
Language Teachers’ Program
“I thoroughly enjoyed my time at
Trois-Pistoles. The supportive and fun
atmosphere gave me the opportunity and
confidence to really improve my French
conversational skills. And it was wonderful
to spend a week in such a picturesque part
of Canada.”
– Susanna Eayrs, Communications Officer
Faculty of Law, Western University
Distance Studies
registrar.uwo.ca/applying/distance_studies/index.html
Distance Studies works in partnership with Academic Units, Information Technology Services, and the Office of the Registrar to advance online
teaching and learning at Western University. Distance Studies is the E-Learning ‘heart’ of the University. Our collaborative work provides us with a
singular foundation to deliver support in three important areas:
1.
2.
3.
Online courses/programs development and overall E-Learning coordination;
Pedagogical assistance to faculty on the application of educational technologies; and
Coordination of all online examinations and tests.
Accomplishments
Distance Studies will play a lead role in expanding E-Learning
opportunities for our students. The Ontario government has taken
great interest in E-Learning to achieve its objective of having 70% of
all Ontarians having a higher education experience. Our ambition is
to double E-Learning opportunities by taking the high quality courses
that we offer face to face and transforming them to the online world.
Our goal is to increase student access while delivering the best
professors to the living rooms of potential students across Ontario
and throughout the world.
E-Learning @ Western
264
7,780
200
10%
7.6%
Online course sections
offered per year
Full course equivalent enrollments, a
100% increase in nine years
DI S TA NCE S TUDIE S
The Vision of
E-Learning @ Western
Faculty instructors involved in
teaching online courses
OVER Enrollments in
Student
Distance Studies Courses
15,000
12,000
9,000
Of all instruction is currently offered online
in some faculties
Of all undergraduate instruction is online
at Western
6,000
The Faculties of Social Science, Arts and Humanities, and the
Schulich School of Medicine and Dentistry offer the most
online courses
2012-13
2011-12
2010-11
2009-10
Half Credit Courses
Full Credit Courses
2008-09
0
2007-08
2006-07
2005-06
2004-05
2003-04
3,000
15
t e a c h i n g S UPPORT CENTRE
Accomplishments
2,762
2,849
Graduate students and 1,751 faculty
registered in 2012-13 programs.
Faculty and students (undergraduate
and graduate) participated in the
10-year Canadian update to the
Academic Integrity Survey
Completed three HEQCO funded research studies on the
impact of our graduate teaching assistant training programs
and our Instructional Skills Workshop for faculty.
Developed a new program for faculty on how to teach online,
entitled “Instructional Skills Workshop Online”.
Developed a new Lead Graduate Teaching Assistant pilot
program, in collaboration with SGPS and the GTA Union, to be
implemented in the fall of 2013. They will serve as mentors,
coaches, and liaisons for TAs in their home departments.
Teaching
Support Centre
westernu.ca/tsc | Room 122 The D.B. Weldon Library
The mission of the Teaching Support Centre (TSC) is to enhance best
practices in teaching and learning at Western University. To achieve its
mission, the Centre utilizes an evidence-based approach to create programs
that support the teaching activities of faculty members, librarians and
archivists, post-doctoral fellows, and graduate students. The key goals of the
unit are to foster: (1) pedagogical excellence; (2) mentorship and professional
development; and (3) scholarship and innovation. In support of these goals,
The Centre offers workshops, conferences, courses, individual consultations,
and online resources.
Did You Know
PP
The new Grad Path website gradpath.uwo.ca lists hundreds of
graduate student professional development programs across campus.
PP
The TSC offers the most comprehensive set of programs for
international graduate students in Canada.
PP
Western is the Ontario leader of 3M Teaching Award winning
professors, the highest national award for teaching leadership.
Introduced Supervision Conversations, a new faculty learning
community on graduate supervision.
Expanded TA Café, a discipline specific learning community, to
four faculties (Arts and Humanities, Engineering, Science, and
Social Science).
Graduate Student
and Postdoc Programs
TA Training Programs
International TA Programs
s u c c e ss s t o r y
Certificate in University Teaching
“As a new doctoral student at Western,
I could never have imagined the
tremendous impact that the TSC
would have on my development as an
educator. The “microteaching” portions
of the Teaching Assistant Training
Program and Instructional Skills
Workshop, in particular, provided an
invaluable opportunity to try out new
classroom activities and approaches
and to receive insightful feedback from experienced
colleagues in a safe and supportive environment.
Now as a new faculty member, I often find myself drawing
upon my experiences at the TSC, particularly when I need to
make an on-the-fly adjustment to a lesson or lecture. The TSC
was, for me, a unique and supportive community of incredibly
capable, generous, and encouraging educators and scholars
from whom I have learned so much about both the art and the
science of teaching.”
– Kevin Morse, Assistant Professor
Department of Music, Mount Allison University
16
Graduate Course on University
Teaching (GS 9500)
Academic Communication Programs
Future Professor Workshops
Teaching Master Classes
Faculty Programs
Curriculum Development
Instructional Skills Workshops
Teaching Squares Program
Teaching Grants & Awards
E-learning and Instructional Technology
Fall & Spring Perspectives Conferences
Teaching
Support
Centre
Graduate Supervision Workshops
Research on Teaching
New Faculty Programs
New Faculty Orientation
Course on Teaching at the University Level
Faculty Mentor Program
Teaching Dossier Review
The Student Success Centre
success.uwo.ca | Room 210 UCC
Associate Vice-Provost: Angie Mandich
The Student Success Centre: Careers, Leadership and
Experience believes that university is a place where individuals
can truly thrive. Our mission is to help every student find a
path to personal success. We do this through fostering and
creating engaged learning, academic determination, positive
perspective, diverse citizenship and social connectedness. Our
programs are based on a positive psychology model and are
evidenced based for maximized effectiveness. In other words,
we’ve found a way to make personal growth fun while having
real-world application.
uu CareerCentral,
online job postings, appointments,
event registration, interviews and more
uu Career
Counselling Including mock interviews &
career assessments
Accomplishments
16,599
3,500
5,268
65
40%
Unique new student logins for the
academic year using newly launched
CareerCentral software
OVER
OVER
OVER
Students and 220 organizations
attended our three annual fairs
Jobs were posted for Western
students and alumni on
CareerCentral
Organizations hosted an information session and
nearly 2500 students attended
Of employers hired a student they met
through an interaction at a Student Success
Centre event
uu Drop-in
Renewed focus on customer service and program evaluation
uu Group
Awarded $8,500 directly to students through employer sponsored
competitions
Service for resume and cover letter writing
(Western’s Employment Resource Centre)
Counselling for International Students
uu Conferences,
faculty-based events, specialized
programing, and career workshops
uu Graduate
Student Programs (e.g. Graduate Career Day
and Put it in to Practice)
uu Career
& Life Transitions Course instruction for the
M.Ed program in Counselling Psychology
uu Career
Resource library, physical and digital resources
Campus Job and Career Fairs, Graduate and
Professional School Fair
C A REER S
Careers
9 organizations hosted workshops contributing to the career
development of 200 students
Provided mentorship, skill development & leadership experience
for 40 student career leaders, who in turn supported 1168 Western
students & alumni in a peer-to-peer resume and cover letter
service
uu All
uu Information
uu Job
Sessions
Postings and Interviews
uu Career Week
and Special Event Programming
Introduced a 6-part graduate student career series in partnership
with Schulich and LEDC to help bridge the gap from academia to
entering industry
Launched the 1st London Career Crawl for 60 students
S UCCE S S S TORIE S
Over 2250 service hours of career counselling appointments
“Participating in Group Counselling Sessions for
International Students and mock interview practice
helped me in securing a full time geoscientist position
with Imperial Oil in Calgary. “
Piotr Angiel , PhD, Earth Sciences
International Student from Poland
Introduced online appointment booking, and offering a drop-in
service for a student’s first meeting with a career counsellor.
Collaborated with faculty partners to integrate personality
assessment programming into course curriculum
Facilitated debriefing sessions for students returning from an
international learning or job shadow experience
17
Experiential Learning
uu Alternative
The Experiential Learning team has fostered local and global
partnerships to provide students with a variety of opportunities for
hands-on experience. We currently have a presence in 11 countries.
uu Community
Service Learning Courses (cslcourses.uwo.ca)
uu Community
Service Learning Network (cslnetwork.uwo.ca)
uu Internship
uu Job
E X PERIENTI A L L E A RNING
and Co-op (internship.uwo.ca)
Shadow (Social Science and Arts and Humanities)
uu Western’s
uu Western
Spring Break (asb.uwo.ca)
Co-Curricular Record (myexperience.uwo.ca)
Serves (westernserves.uwo.ca)
Accomplishments
4
Interns sent to India and Kenya in Summer 2013
for Western International’s Global Edge program
18
5
154
Faculty of Arts and Humanities students
placed in Winter 2013 with the expanded
Job Shadow program
New Community Service Learning courses
launched, bringing the total to 28 unique courses
at Western
Students, 18 staff/faculty team leaders went on
9 trips for the Alternative Spring Break program
Community Service Learning featured on Rogers TV:
Western Revealed, and Community Connections
Community Service Learning Network (CSLN)
created a new model in which students contribute to
sustainable solutions for community organizations (e.g.
Communications Plan for Salvation Army)
Western’s Co-curricular Record (WCCR) launches
September 2013 for students to showcase their cocurricular engagements and highlight transferable skills
Community Service Learning course Gerontology
in Practice (Health Studies) received the 2012 Pillar
Community Innovation Award for Community
Collaboration
18
Austin Allison (HBA 2013) in Nairobi, Kenya on an Ontario Global Edge
internship. Pictured with John, founder of the Resource Centre in Kibera,
from which Vava Coffee (internship host) sources its cloth bags.
“My CSL experience was beyond incredible. The Restoration
Ecology course opened my eyes to possible career paths and
opportunities that I never could have imagined. The research,
presentations, and projects were more than just another grade on
my transcript. They were a tangible product that could be used by
a real organization to make a real difference to the environment. If I
could have taken all my courses in a CSL format, I would have!”
– Sarah McFarlane, Hons BSc. 2013
“Throughout my internship, I found myself constantly applying
theories and techniques learned in class to a real world, office
setting. Overall, my time as a summer intern has been a fantastic
experience and I believe I have learned invaluable skills that will
help me in the future.”
– Sean Lindover, BA
(Management and Organizational Studies) 2013
Accomplishments
2,500
950
4,000
21
2,346
77
First year students and 94 upper year
student leaders involved in lamp
participants involved with Society of Off-Campus Students with support from 64
student leaders
uu Leadership
and Mentorship Program (LAMP - lamp.uwo.ca)
uu Society
OVER
of Off-Campus Students (SOCS)
uu Leadership
uu Scholar’s
uu Western
Electives - 149 participants, 24 events
Scholars - 1,204 participants
uu Western
Initiative for Scholarly Excellence (WISE - wise.uwo.ca)
uu Society
for Mature Students (SAGE) - 600 participants in 12 events
Students participated in 149 workshops
offered for the Leadership Education
Program – an increase of 1096 students!
WISE participants, a program that gives an
opportunity to take a university course to
high achieving high school students
uu Borrowed
Shoes Diversity Challenge - 250
participants
a University (SWAU)
for University
uu Summer
Academic Orientation (SAO)
New programs for the portfolio included: Purpology (A Scholars’ Blog),
Scholars Series (Workshops Tailored to Scholars), Mentor Appreciation
Lunch (Formal appreciation for the faculty members who support
Scholar’s Electives), Scholars’ Programs Annual Conferences (Big Ideas
Conference), SAO Rewind (additional support to students in second
term), Western INTEL (Emotional Intelligence series for First Generation
Students)
Implementation of a new assessment model based on the theory of
thriving to highlight how our programming contributes to students who
are academically, socially, and personally successful
uu Ready
Students and 4,484 parents and
guests seen at SAO during the
6-week program
Participants for School Within a University, a new
program for at risk students in partnership with the
Thames Valley District School Board
Education Program (LEP - lep.uwo.ca)
uu School Within
L E A DER S HIP A ND TR A N S ITION
Leadership and
Transition
“I can’t stress how great this program is, and how much effort goes
into continuously improving each year to make it even better.
Western wouldn’t have been “Western” for me, without LAMP.”
– Alyssa Lip – BMSc Physiology – Year 3
First year Medical School Student
“As a university graduate I was familiar with the transition facing
my son. Your presentation only reinforced to me that I should
not expect his transition to be any easier than mine! Overall
my experience that day was very positive. I appreciated the
opportunity to see the university and learn about its services
without feeling that I was encroaching on my son’s independence.”
19
Student Services Support Group
wss.uwo.ca | Room 0100, 3100 WSS | Director of Administration: Krishna Patel
The Students Services Support Group supports service excellence in all areas of the portfolio by providing day-to-day administration, technical expertise,
oversight and administrative leadership in HR, finance, communications and publications, building and web and IT applications and systems.
student services support group
Accomplishments
1,700
1.9m
98,340
18
33,769
1,510
885
OVER
Twitter followers on
@Western_WSS
Twitter Impressions for
@Western_WSS
Expertise
Unique visitors to the Student
Services website each month
Student Services Twitter and Facebook Accounts
Oversight
Support
Unique Visitors to the Academic
Calendar website each month
Day-to-day
administration
Downloads of WesternOne Photo
Application
Number of Full-Time, Part-Time, and Student
Employees provided support during 2012-13
by Human Resources in Student Services
Innovation:
A new and improved Convocation system
• Introduced a photography service which provides a free
photo to the graduates. Greatly improved experience
for guests. They can now enjoy seeing their graduate
convocate without having to rush to take pictures. This
service also generates some revenue.
• Introduced a new ticket scanning system. This system
requires less in person technical support and can be
operated independently of network interruptions.
Innovation:
A redesigned accommodated exam
scheduling system
• Working with the team in examination services, the exam
scheduling system was completely redesigned to produce
vast saving in time and resources and accuracy.
Innovation:
First mobile app
• We rolled out our first mobile app aimed at prospective
students and it was met with a good response.
20
uu Building
– ensuring facility functionality, security and the
safety of our students, staff and guests; coordinate renovations
uu Finance
– delivering effective and efficient financial planning
and systems
uu Human
Resources – recruitment and selection, payroll,
mentoring program, developing and motivating a team to
support student service excellence
uu Communications
& Publications – Social Media, Print Materials,
External Surveys, VISIX, Annual Report, Brochures, Posters,
Newsletters, Communication Plans and more...
uu Web
and IT Support Services
“The team is open to changes and going back and forth.
They give good feedback and do a great layout.”
Candace Brunette, Indigenous Services
“The process is smooth, fast and there were no issues. There
was a positive response from parents.”
Leslie Gloor Duncan, Student Success Centre
Financial Accountability
wss.uwo.ca | Director of Administration: Krishna Patel
Student Support Services receives almost $20m in funding from multiple sources including base budgets, student fees and revenue generation.
Base budgets make up less than half of the total funding. Student fees support several of our services, including Psychological Services, Services
for Students with Disabilities and some Career Services, while Western Continuing Studies is a self funded unit. The generosity of donors also plays
a part in supporting key projects such as Indigenous education and community service learning. The MTCU funds specific initiatives, most notably
Transfer Credits, First Generation support, Services for Students with Disabilities and Indigenous Services. This funding has enabled us to invest in
these areas to ensure that students in these groups receive enhanced programming and support.
Sources of Funding
Supporting
Students’ Career and
Educational Goals
We are proud to be able to support our students and
graduates by offering over 250 work, internship and
volunteer opportunities, including 125 work study student
jobs. Through their work here students and graduates gain
experience in one of the many diverse areas within the
portfolio, often directly related to their field of study.
Continuous Service
Improvement
Together with Housing and Campus Recreation, Student
Services uses CampusLabs assessment tool to collect
data, analyze it and use the results to improve the student
experience. To date over 200 surveys have been conducted
and many service improvements have been made. As our
assessment expertise grows, we are looking to tie them
more to institutional and divisional strategic plans as well as
to models of student success, such as CAS and the Thriving
model.
21
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Resources
Finance
Publications
Web and IT
Communications
Building
ess
cc
Su
OF TH
TH
E
TRE
NT CEN
Indigenous Services
Student Central
Financial Aid
Services for Students with Disabilities
Financial Services
Student Enrollment
Volunteers In Progress
Services
S
E
Writing Support
D
E
T
R
V
C
ELOP UD
I
A
Examination
FF ISTR
Centre
M
E
O
E
Services
NT
E REG
Psychological
Retention
Recruitment &
Services
t
n
Admissions
e
Systems/Security
Re
t e n ti o n
S
T
SUCCTU DENN
ESS C E T R E
Teaching
Support
Centre
Distance
Studies
Continuing
Studies
Careers
Leadership and Transition
Experiential Learning
Our goal is to support the success of students.
Produced by the Office of Dr. John Doerksen, Vice-Provost (Academic Programs & Students) and Registrar

2013 Annual Report - Academic Calendars @ Western

Transcription

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