2009 Annual Report

Goodwill Industries of
Central Texas
OUR VISION
We envision a world where
every person has access to
meaningful work.
President's Message
Friends of Goodwill,
In 2009, a record 13,091 unemployed and underemployed Central Texans with a barrier to employment came to Goodwill for help. This put
Goodwill’s vision of a world where every person has access to meaningful work to the test. Thanks to your generous support, we were able
to answer the call— four people were placed in jobs in our community
every day; an incredible accomplishment during a down economy.
Finding a job is difficult for many of our community members who have
a disability or barrier such as being an at-risk youth, having a lack of
English language proficiency, being under educated, or homeless, and
the 2009 economy made it even tougher.
With new and innovative programs that complimented and extended
the reach of our existing job help programs, Goodwill was able to:
• Serve 800 more at-risk youth than 2008 by connecting them with
summer internships (funded by Workforce Solutions—Capital Area)
• Provide 180 Central Texans with computer courses for people with
disabilities (funded by the City of Austin Grant for Technology Opportunities)
• Help 45 people learn to meet their financial goals and manage their
newly-earned income with Goodwill’s Good A$$et$ Program (funded by the Bank of America Charitable Foundation)
Goodwill was there for the community at a time
when they needed us most, and because of your
generosity we were able to serve nearly 3,000
more people than the previous year.
Thank you for your continued support.
You are the best,
Gerald L. Davis, President and CEO
Goodwill Industries of Central Texas
Total Served
The People We Serve
in Central Texas
The People We Serve
by disadvantaging condition
offender/ex-offender (7,433) 68%
at-risk youth (1,385) 12%
unemployed/dislocated worker (707) 6%
other disadvantaging condition (522) 5%
working poor/incumbent worker (185) 2%
homeless (251) 2%
non-english speaking/english as a
second language (189) 2%
welfare recipient (183) 2%
older worker (128) 1%
The People We Serve
by disability
Psychiatric and/or emotional disability (494) 23%
Other physical disability (436) 20%
Other Disabling Condition (311) 15%
Learning Disability (228) 11%
Developmental disability (184) 9%
Blindness or other visual impairment (147) 7%
Neurological disability (120) 6%
Deafness or other hearing impairment (113) 5%
Chemical dependency (75) 4%
Individuals Served
by County
Blanco County-5
Burnet County-7
Caldwell County-182
Gillespie County-7
Gonzales County-10
Hays County-991
Lavaca County-1
Llano County-4
Travis County-9,974
Williamson County-1,419
Unknown-491
13,091
The People We Serve
by demographics
Gender
Male (8,058) 62%
Female (5,033) 38%
MISSION SERVICES
Work Skills Training
Retention and/or Advancement
Intake/Assessment
Job Placement Help
Job Readiness Training
Information/Referral
Case Management
1,286
2,740
4,269
5,033
8,504
10,350
11,181
43,363
services
AGE
16-24 (4,659) 35%
24-34 (3,232) 25%
35-44 (2,172) 17%
45-54 (1,751) 13%
55 & Over (745) 6%
15 & Under (532) 4%
Glossary
Work Skills Training: Specific training
programs, such as computer skills and internships.
Retention/Advancement: Support is provided
post-placement to maximize job retention and
advancement.
Intake/Assessment: Clients learn what skills
and aptitudes they have for successful employment.
Job Placement Help: Clients are assisted with
finding community employment.
race*
white (7,378) 56%
black/african american (3,364) 26%
other (multi-racial) (2,086) 16%
Asian/pacific islander (160) 1%
American Indian/Eskimo aleut/
native american (103) 1%
*35% identify themselves as of Hispanic
descendents or of Hispanic descent.
Job Readiness Training: Soft skills training,
such as resume development, application
completion, and mock interviewing.
Information and Referral: Session to
determine if clients meet admissions criteria, referral
to other community agencies for food, housing, etc.
Case Management: Goodwill Case Manager
advocates for client and helps with the coordination
of other needed community resources, such as
mental health services, child care, etc.
Betty Staehr
Finding and keeping a job isn’t only about workplace skills training—just ask Betty. After her life began
to unravel with the loss of her long-time job, housing, car, good credit, and even her beloved mother,
she struggled both emotionally and financially. At Goodwill, she worked with a Placement Specialist
to build her confidence level as well as strengthen her job search skills, including building a resume,
completing applications, learning computer skills, and networking. Her hard work and drive allowed
her to quickly locate a temporary position at a doctor’s office through Goodwill Staffing Services, a
subsidiary of Goodwill. Two weeks later, recognizing Betty’s good work as she carried out the duties
of running a small office, the doctor hired her on full-time. Within a month, she received her first raise.
Going beyond learning the skills to successfully find and obtain a meaningful job, Betty also utilized
Goodwill’s financial training services to learn how to successfully manage her newly-earned income
and plan for her future. Betty has been successfully employed for almost a year, and she couldn’t be
happier.
“Failure was not an option —I had the
support I needed, and caring people
shared their time...with me.”
“Something inside told
me that I could do better.”
Richard Lopez
Richard came to Goodwill in search of a better life for himself and his family. After more than two
decades of using and selling drugs, a lifestyle that only led to dead ends and negative outcomes,
Richard and his wife decided together that they needed to break this cycle to become better parents
to their young children. As he worked to rebuild his life, Richard began searching for a job that would
allow him to support his family, but was largely unsuccessful—he had little knowledge of the world
of work. After struggling through sixteen different positions in four years, he finally applied for a job as
a Mailroom Clerk for Goodwill. Richard’s determination, along with guidance from Goodwill, earned
him a promotion four months after he was hired. Several years of hard work and the continued
encouragement of his co-workers and direct reports resulted in his promotion to Goodwill’s Mailroom
Supervisor, where he now manages two state contracts. A dedicated employee for more than twelve
years and mentor to his employees, Richard continues to grow and excel at his job.
Leitha Rogers
Leitha knew that in order to make the best life for herself and her baby, she had to make some
major changes. After becoming involved in the juvenile justice system, the teenage mother dropped
out of school. Realizing that education would be the key to her future, she came to Goodwill’s WIA
Youth Services Program (funded by Workforce Solutions—Capital Area) for help with planning and
achieving her goals. She became the first person in her class to earn her GED in only a few short
weeks. Fueled by her success in the classroom, she studied for and obtained her certification to
become a Nursing Assistant. Now, she is working toward her goal to one day become a sonographer
to help provide support for young mothers in situations similar to her own. What could so easily have
been a cycle of poverty has been broken, and Leitha is well on her way to fulfilling her dreams.
“You get out what you put in...
you have to want to do it for
yourself.”
Technology Classes for People with Disabilities
180 Central Texans with disabilities attended basic and advanced
computer courses at Goodwill. These classes utilize assistive technology,
such as voice recognition software, magnification software and more
(funded by the City of Austin Grant for Technology Opportunities).
Viva Verde, Live Green Summer Youth Employment Program
Goodwill launched this program to connect more than 800 at-risk youth
to internships, primarily in the ‘green’ industry (funded by Workforce
Solutions—Capital Area through American Recovery and Reinvestment Act
of 2009).
Goodwill’s Good A$$et$ Financial Strengthening Program
Complementing Goodwill’s job training programs, this free financial
literacy program gave qualifying community members an opportunity
to learn how to effectively manage their income (funded by the Bank of
America Charitable Foundation).
Goodwill’s Mission Services
Helping More than 13,000 Central Texans Find Jobs in This Community
WIA Youth Services Programs
This program serves more than 700 youth annually by offering educational and
employment services to individuals ages 14 to 21. Helping to prepare young
adults for a bright future, WIA Youth Services Case Managers help participants stay
in school, return to school, prepare for, find and keep employment. (Funded by
Workforce Solutions – Capital Area)
Community Rehabilitation Programs
This program helps adults with severe disabilities achieve their employment
goals. A Goodwill Placement Specialist assists clients throughout the job
search process to overcome obstacles and adjust to their new work
environment and retain their position.
Job Source Program
Job Source offers assistance for adults seeking entry into
the workforce who have a disadvantaging condition, such as
previous incarceration, language barriers or history of substance
abuse. Goodwill’s Placement Specialists put together a
customized plan of services to help participants find, obtain and
retain meaningful employment in the community.
*All of Goodwill’s Workforce Development Programs are available to all eligible persons, without regard to race,
color, religion, sex, national origin, age, disability, status as a Vietnam-era or special disabled veteran, or any
other protected status in accordance with applicable federal laws.
Events at a Glance
From job help centers to retail stores, Goodwill serves our community in so many ways.
we hold many events and campaigns throughout the year, all in support of Goodwill’s
effort to change lives through the power of work!
Hall of Honor
Honoring success in the workplace, this event recognizes individuals
that have overcome their barriers to find gainful employment in our
community.
Goodwill Expands in Surrounding Communities
Goodwill opened a Job Help Center in San Marcos, moved to a
larger location in Georgetown, and expanded into the Bastrop
community. These locations offer area residents a convenient place
to seek job assistance or to donate and shop.
Weigh Good Community Donation Drive
The Central Texas community was invited to do their spring
cleaning and donate their gently used items to Goodwill. This event
came at an important time, when more individuals than ever were
coming to Goodwill for job-related services.
Annual Community Career Expo
In partnership with the City of Austin and the Austin-American
Statesman, this free and inclusive job fair attracted a record
1,600 Central Texas job seekers.
Brand U Shopping Campaign
Students went back-to-school in style with Goodwill’s Brand U
shopping campaign that promotes fashion that doesn’t break the
budget.
The Annual Ghoulwill Ball
Our third annual Ghoulwill Ball Fundraiser, held at the Driskill Hotel, was a fabulously
ghoulish success! More than 400 costumed party-goers like Alien Elvis, Cookie Monster,
and Lady Gaga partied all night long to raise funds for Goodwill’s programs that help
Central Texans find, obtain and retain jobs in the community.
Save the Date!
October 29, 2010
Get all of the ghoulish details for our 2010 Ghoulwill Ball @
www.ghoulwillball.org!
Finances at a Glance
REVENUE &
COMMUNITY SUPPORT
Sales from donated goods ($25,000,337) 53%
Goodwill staffing services ($8,323,274) 18%
Commercial services ($4,968,412) 10%
workforce development ($4,565,067) 10%
environmental business services* ($3,056,447) 6%
contributions ($332,529) 1%
OTHER (Interest rate swap) ($645,987) 1%
miscellaneous ($144,223) Less than 1%
TOTAL REVENUE: $47,036,276
EXPENSES
Program services ($38,935,690) 83%
Management & General ($5,657,227) 12%
DEVELOPMENT ($346,832) 1%
returned to operating fund ($2,096,527) 4%
TOTAL EXPENSES: $47,036,276
* Environmental Business Services includes Austin, Houston and Waco Computer Works, Reconnect and e-commerce.
Goodwill’s Business Divisions • Funding Goodwill’s Mission!
Environmental Business Services
Goodwill Staffing Services
Goodwill partners with Dell to offer Reconnect, a
program where donated computers are accepted, data
is erased and either disassembled for free recycling or
refurbished to be sold at a Computer Works store.
This wholly-owned subsidiary of Goodwill Industries of
Central Texas, offers temporary and temp-to-full time
employment solutions as another way to fulfill the Goodwill
mission of putting people to work.
ASSETS
cash ($3,570,545) 11%
other current assets ($3,771,262) 12%
Fixed assets & other non-current assets ($24,622,955) 77%
TOTAL ASSETS: $31,964,762
LIABILITIES &
NET WORTH
current liabilities ($4,079,609) 13%
non-current liabilities ($11,542,914) 36%
net worth ($16,342,239) 51%
TOTAL LIABILITIES &
NET WORTH: $31,964,762
Retail Services
Commercial Services
All of our retail locations generate funds for our mission by
processing, reselling or recycling donations of gently used
goods, furniture or vehicles.
This department offers a broad range of flexible business
solutions, including receptionist/clerical, custodial
services, and mail services, to both private and public
companies.
Your donation helps provide youth with:
LEADERSHIP AND COMPUTER TRAINING, ASSISTANCE WITH
BASIC NEEDS, SUMMER WORK EXPERIENCE (WHICH INCLUDES
SPONSORED BY
STUDENT WAGES AND JOB TRAINING SUPPORT.)
BOARD OFFICERS
Jeff Boyd
chair
Attorney and Senior Partner,
Thompson and Knight, LLP
Melvin Greene
vice chair
Director of Diversity and Community Outreach,
Seton Health Family of Hospitals
Allen Whitley, Ph.D.
Help connect youth to a
brighter future through the
power of work!
BOARD DIRECTORS
WWW.AUSTINGOODWILL.ORG / 512.637.7100
Jesse R. Bernal
Chief of Staff, Texas State Representative Roberto R.
Alonzo
Paula Campbell
Vice President, Finance, Seton Health Family of Hospitals
Pat Clubb, Ph.D.
Vice President for Employee and Campus Services,
The University of Texas at Austin
Generous D
$75,000+
Charles Stewart Mott Foundation
United Way Capital Area
secretary
Joe Farmer
$25,000 +
Bank of America Charitable Foundation
Yvonne Suttles
Greta Gutman
$10,000+
Dell, Inc.
Blanca Tapia Leahy
$5,000-$9,999
Aquila Commercial
The Bergstrom Daywood Company
Burt-Watts, Inc.
Humana
Thompson & Knight LLP
UFCU - University Federal Credit Union
Environmental Program Manager, Dell, Inc.
treasurer
Senior Finance Manager, Applied Materials
Janis Guerrero, Ph.D.
member at large
Executive Director for Planning and Community
Relations, Austin Independent School District
Marcus Bove
immediate past chair
President, The Bommarito Group
Gerald L. Davis 1
president and ceo,
Goodwill Industries of Central Texas
Business Unit Director, Jabil Circuit
Community Volunteer/Advocate
Director, Research and Planning Division,
Travis County Health and Human Services
and Veterans Services
Donnie Hromadka
Vice President, Network Management,
Humana Insurance
Michael Pearson
Assistant News Director, News 8 Austin
Anita Ayers-Williams
Community Volunteer/Advocate
Board Member Emeritus
Carl Hansen, Ph.D. 1
Owner, Vocational Appraisal and Planning
1
Former Board Chair, Goodwill Industries International
$1,000-$4,999
William E. Alexander
Alamo Title
Arnold Foundation
ASI Protection Services
BBVA Compass
Robert Boulware
Marc Bove
Paula Campbell
Flextronics
Keith Fulp
H-E-B
Intel
Steve & Patti Kubala
LCRA Employees
Matera Paper Company
Montemayor Hill & Company, P.C.
Prographix
Rachael & Ben Vaughan Foundation
Round2 Technologies
George R. Somerville III
SpawGlass
SRS Real Estate Partners
Texas Associates Insurors
Texas Disposal Systems
The University of Texas at Austin
Urban Posh
Donors
$50-$999
Harish Agarwal
Mark Akins
Chris & Chandi Alger
Barbara R. Allen
James & Judy Allen
Arthur J. Amundson
Applied Materials
Ronnie & Stacy Armijo
Bryan Atherton
Austin Classical Guitar Society
Austin Community Foundation
B M A Window Cleaning LLC
Donald R. Baker
Warren Ball
Christine Banks
Brett Bartschi & Gary Garza
Roberto Bayardo
Heather A. Becker
William T. Belt
The Benetex Group
Durel & Heather Bernard
George M. Berry
Michael & Traci Berry
Tim Berry
Danita Blakely
Stella Blanchard
Lt. Col. Jackson W. Bosley, USA Ret.
Jeff & Jackie Boyd
Thomas Brewer
Paul & Dodie Brown
W. G. Brownson, Jr.
Keith Buchanan
Jed & Susan Buie
Ewald W. Bunge
Susan K. Cage
Melvin Capler
Kimberly Chambers
Percy Chang
Christine Choate
Christopher Clary
Melinda Clary
Christie Clemens
Colleen Cole
Catherine Cote
Diane Cowin
Mr. & Mrs. Jackson Crier
David & Helen Hadani Family Foundation
Jerry & Theresa Davis
John Davol
Martha Hendrix Denman
Alicia Dennis
Robert Diaz
Dr. & Mrs. Hanns-Bertold Dietz
Michael Ecklund
Endeavor Real Estate Group
Julia Eriksen
Joe & Jill Farmer
Cissie & Dillon Ferfuson
John A. Fibiger
Ford Business Consulting Inc.
Sara Foskitt
Sylvia Foster
Carol Frank
Marilyn Tyler Gaddis, Ph.D.
Zarine S. Gautam
Cheryl & Jim George
Elizabeth Gibbons
Brian Glyer
Dolores Gonzales
William Gossett
Mary Graham
Samuel Granlham
The Greene Family
Roger Groh
Janis Guerrero, Ph.D.
Juan Guerrero
Mr. & Mrs. Patrick Gunderson
Greta Gutman
John Hanly
Kristen Hanson
Rhonda Harmond
James Harryman
John M. Heasley
Fidel Hernandez
Mark R. Hiemstra
Clark Hubbs
W.R. Wundson
IBM
Indeed.com
Jabil Circuit of Texas, LP
Robena Jackson
Deanna James
James R. Jensen
Virgil J. Johnson
Phyllis J. Jones
Steve Kaiven
Kelly & Julie Kamerer Fielder
Reena Kaven
KDK-Harman Foundation
KeyStaff Inc.
Elise Kidd
Maria D. Kiehn
Paul Kilpatrick
Nannette Kitowski
Tyree Klebold
Anne T. Kohler
Jessica Kraybill
Kristen & Benjamin Hanson
Charles & Eileen Krol
Marcelle Lacouture
Peter & Lucille Lamy
Leadership Essentials, LLC
Blanca Tapia-Leahy
Natalie Leone
Robin Llewellyn
Teddy Llijedahl
Marjorie Loehlin
Albert M. Loudon
George Luc
Nicki L. Macfarlane
Colleen Martin
Marion Martin
Lavina Jane Martin
James W. Matheney
Nan Matthews
Jim Maxfield
McGray & McGray Land Surveyors
Elizabeth A. McTeer
Merrill Lynch & Co. Foundation, Inc.
Jennifer Moryan
Katie Navine & Scott Phelps
Laurie K. Nelson
Tonya S. Netzley
Sabra Hayes Olvieri
Michael Paolini
Robert Patton
Michael Pearson & Kelley Shannon
Javier Pena
Pennybacker Capital
Rafael & Roberta Planos
Richard Pond
Leslie Priess
Mylan & Kathy Radulovich
Sheldon Richie
Patrick Rodriguez
Quentin Rodriguez & Robert Diaz
Wally & Cathy Rudzinski
Jeanmarie Rust
Philip D. Ryals
Tillie Ryan
Rod & Andrea Salinas
Van Santiago
James Selcraig
Eleanor Sellstrom
Seton Family of Hospitals
Rachel Skelton
Natalie Skelton
Chad Smith
Larry E. Smith
Beth & Frank Stabile
Stuart Stahl
Frances B. Stephenson
Gregory R. Stoll
Jason Stoneberg
Student Engineering Council
James & Judy Suttle
Marie Suttles
Marc & Yvonne Suttles
Yusef Svacina
Millie I. Taylor
Susan G. Taylor
Currie Terry
Texas Windstorm Insurance Association
Peter Thomopoulos
Sarah Tirone
Generous Donors
Juan Tovar
Rev. William M. Towery
Trade the Markets
Everette J. & Mary Ellen Travis
Shu-Fang Tseng
Marcia Tugendhat
Ralph & Martha Vertrees
Michelle Vrudhula
Jessica Walton
Shane Watts
Amy Weldon
Susan Welker
Marjory W. Wheeler
Allen & Kathi Whitley
Anita Ayers-Williams
Rudy Ybarra
In-Kind Contributions
A Paige in Time Photography
Ace Custom Tailors
Alamo Drafthouse Cinemas
Alaska Airlines
Almost Impatient Productions
Anna Gray Gift & Jewelry Boutique
April Skinner
AT&T The Real Yellow Pages
Austin American-Statesman
Austin Business Journal
Austin City Council Member Chris Riley
Austin Land and Cattle
Austin Police Chief Art Acevedo
Austin Young Lawyers Association
Austin’s Die Gelbe Rose Carriage
Avery Ranch Golf Club
Baby Coco
Back Home Furniture
Balcones Country Club
Ballet Austin
Balloon People
Barker Photography
Bee Hive
Bellezza Salon
Belvederes Men’s Spa and Salon
Beso Cantina
Bistro 88
Brown Distributing Company
Cacharel
Camp Gladiator
Capital One Bank
Capitol Printing
Carmine’s Pizza & Pasta
Chef Kevin Nunley
Chicks Dig Landscape and Design
Coke
Constant Communications
Cover 3
CrossFit Central
CVS
CW
Dahn Yoga
Dave and Buster’s
Dirty Dog
Dogboy’s Dog Ranch
Dominican Joe Coffee
Driftwood Estate Winery
Dry Comal Creek Vineyards
Edible Arrangements
Electra Beauty Lounge
FC Dallas Major League Soccer Team
Fish City Grill Restaurant
FOX 7
Grande Communications
Greenling Organic Delivery
Grey Rock Golf Club
Halcyon Coffee Bar & Lounge
Harris Welker Architects
Hill Country Cupcake
Hilton Austin
Homewood Suites
Horseshoe Bay Resort
Hotel San Jose
House of Torment
Investors Brokerage of Texas
J. Black’s Feel Good Lounge
Jazzercise
Jonathan Allen Photography
Keri Weinheimer
KEYE TV
Kinda Krazy Kids & Kompany
KM Photography
KVUE Television, Inc.
KXAN TV
Lather Hair Salon
Lavaca Street Bar
Lux Bakery & Café
Madcakes
Mansion at Judges’ Hill
Marcie Jones
Marquee Rentals
Massage Envy
McCormick & Schmick’s Seafood Restaurant
Moonshine Patio Bar & Grill
Mr. Jim’s Pizza
Nancy Eldridge Therapeutic Massage
News 8 Austin
North by Northwest Restaurant and Brewery
Omni Austin Hotel at Southpark
Paramount Theater
Pascal’s Catering
Patrick Landrum Design
Platinum Ink
Pok-e-Jo’s Smokehouse Inc.
Prographix
Reagan National Advertising of Austin, Inc.
Goodwill extends special appreciation to our many community volunteers who have
generously donated more than 8,000 hours of their time and talent. You have made a
difference to us and all of those we serve – Thank you for helping us fulfill our mission.
Rio Grande Mexican restaurant
Round Rock Mascott
Rudy’s
Russell Korman Fine Jewelry & Watches
Ruth’s Chris Steakhouse
Salon Cherie
Sanctuary
Scott Jabarek
Sikara & Company
Sirens Salon
Southwest Airlines
Stephen Martin
Stubb’s Legendary Kitchen
Taco Deli
Texas Hotel & Motel Association
The Belmont
The Driskill Hotel
The Grove Winebar & Kitchen
The Lodge
The Phoenix
The Ritz-Carlton Bachelor Gulch Spa
The Steam Team
Third Base Sports Bar
Uchi
University Coop
University of Texas Athletics
Water2Wine @ South Austin
Wholesale Beer Distributors of Texas
Xplore Technologies Corporation
Zachary Scott Theater’s Playspace
Your partnership and support makes the work we do
possible – thank you for your continued generosity!
1. Send Goodwill your
company’s job openings.
2. Support a Goodwill event.
3. Make a financial contribution.
4. Shop and donate at a Goodwill location.
5. Tell people how Goodwill changes lives.
6. Volunteer – your time can really make a difference in someone’s life.
7. Hire a temporary employee through
Goodwill Staffing Services.
8. Donate your computer &
electronics to Goodwill!
9. Visit Goodwill’s Computer Museum.
10. Donate your car, truck,
motorcycle or boat to Goodwill.
LEANDER
GEORGETOWN
RETAIL LOCATION
OUTLET STORE
ATTENDED DONATION CENTER
BOOKSTORE/DONATION CENTER
JOB HELP CENTER- WALK-IN ACCEPTED
JOB HELP CENTER- REFERRAL ONLY
JOB HELP CENTER FUTURE SITE
YOUTH SERVICE CENTER
CEDAR PARK
HUTTO
ROUND ROCK
JONESTOWN
SAN MARCOS
LAGO VISTA
PLUGERVILLE
LAKEWAY
AUSTIN
WEST LAKE
BASTROP
OUR MISSION
is to provide job-related services
and opportunities for people with
barriers to employment.
GOODWILL INDUSTRIES OF CENTRAL TEXAS
1015 Norwood Park Boulevard Austin, Texas 78753 | Phone: 512.637.7100 | Fax: 512.637.7400
Toll Free: 877.464.4660 | Relay Texas: 711 or 800.735.2989
Email: [email protected] | www.austingoodwill.org