future - Goodwill

BOARD OFFICERS
Honorable Jan Samet
Guilford County District Court
Chair
D. Thomas May
UNCG
Immediate Past Chair
Lacy Baynes
Retired, Cone Mills
Chair Elect
D. Ross Hamilton, Esq.
Tuggle, Duggins & Meschan, PA
First Vice Chair
Kimberly S. Maready, CPA
Ernst & Young, L.L.P.
Secretary/Treasurer
Charles P. Younce, Esq.
Younce & Moore, L.L.P.
Legal Counsel
BOARD OF DIRECTORS
Amanda P. Byrd
Randolph Community College
K. Jehan Benton-Clark, MSW
The Kate B. Reynolds Charitable Trust
John L. Eatman
UNCG
Michael S. Helmick, Ed.D.
Rockingham Community College
M. Scott Henegar
Northwestern Mutual Financial Network
Mr. G. Thomas Jordan
Triad Financial Advisors
Charles E. Judy, Jr.
BB&T
Anthony P. Monforton, CFA
Oppenheimer & Co., Inc.
Martin D. Pratt
Southern Community Bank
Gary A. Rogers
D. H. Griffin Construction Co. L.L.C.
Tim Spangler
HICAPS, Inc.
J. Robert Stout
Retired, Steel Bar Corporation
Ernestine T. Taylor
E.T. Consulting
Lori Thompson
Premier Federal Credit Union
Leadership Message
Strong enterprises thrive on the many challenges and opportunities afforded them in today’s economic
climate. We all share common hopes and concerns: gainful employment; financial stability; healthy
families; and a sustainable environment.
Windows of opportunity open and close more rapidly than ever before. Having the capacity to respond
to new developments and address the needs of those we serve requires careful and thoughtful
deliberation.
As the theme of our annual report suggests, Focusing on the Future represents the ideology and forward
thinking associated with growing our organization, enhancing service delivery models and leveraging
the momentum established through recent expansion efforts.
Goodwill Industries of Central North Carolina, Inc. (GICNC) continues to carry forth the vision of
becoming the recognized leader in helping people develop the work skills necessary to successfully
compete and integrate into the competitive labor markets.
This is clearly evident by the record 42% increase in provided services and, most importantly, a 34%
increase in competitive placements with local business and industry. GICNC quietly increased its
own employment 11% as a result of additional resource centers, retail venues and infrastructure
developments. In addition, furthering collaborations with area partners like surrounding community
colleges, the Greensboro Grasshoppers and the City of Eden have created win-win scenarios.
We are well positioned to strengthen our market share, enhance our branding efforts, increase our
accessibility and grow our future in a fiscally responsible manner, as a direct result of continued, strong
community support.
While we have accomplished much, we have much more to do. We give thanks to the many volunteers,
governing members, business advisory councils and area employers who support our efforts, as well as
the many employee groups who believe in our mission. We all have a vested interest in focusing on the
future for the betterment of our community.
Johnny Wood, CPA
Haynes Strand & Company P.L.L.C.
H. Graham Dail
Robert J. Finley
Daniel M. Hood
Patricia M. Janke, SPHR
F. Dean Little
Enola C. Mixon
David Moff, SPHR
James M. Powell, Esq.
Tena Butts, SPHR
Vice President of Human Resources
George Lothian
Director of Information Technology
While her job description reads challenging, Toni also recently created a training
program for Goodwill managerial staff which expands on computer education to enable
the staff the ability to conduct daily work activities more efficiently.
FUTURE
Debbie continues, “The sky is the limit for Toni!”
Congratulations to nominee Meg Green.
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Sherri Austin
According to Sherri, “Every employee is my customer and I value customer service.”
Richard J. Gorham, CE
President/ CEO
Christopher Gorham
Director of Marketing/ Community Relations
As assistant coordinator for the Greensboro Community Resource Center, Toni is
responsible for overseeing a large part of the center’s production. Just some of her
tasks include assisting individuals with résumé creation in the free computer lab and
managing the Wheels to Work program, which offers qualified program participants the
opportunity to purchase an affordable vehicle.
Sherri’s day-to-day responsibilities include fulfilling invoices, processing payroll and
working directly with auditors, but it is Sherri’s meticulous attention to detail and her
bedside manner with other departments that makes her unique.
CORPORATE MANAGEMENT TEAM
Debbie Mitchell, M. ED
Vice President of Career Development Services
When asked how Toni Tinnin has adjusted since her promotion into a position that was
created for her in January 2012, Vice President of Career Development Services Debbie
Mitchell says, “She is like a duck to water.”
“Let’s be honest, accountants don’t have the most glamorous position in most
companies,” jokes Goodwill Industries Vice President of Finance Brady Mink. So the fact
that Sherri can shine from behind the scenes as the Goodwill Industries controller makes
her a particularly exemplary member of the Goodwill team.
BOARD OF ADVISORS
Brady Mink, MBA
Vice President of Finance/ CFO
Employee of the Year Award Winner
Rookie of the Year Award Winner
Rev. Dr. Keith A. Uffman
Alamance Presbyterian Church
Celeste MacMurdo
Vice President of Retail Operations
Toni Tinnin
Richard J. Gorham, CE
President/CEO
Goodwill Industries
of Central NC, Inc.
Honorable Jan Samet
Board Chair
Guilford County
District Court
With that outlook, Sherri has accomplished pulling the finance team together to create
a more responsive and approachable unit in just two years, and has been described by
auditors and employees alike as “spot-on.”
Congratulations to nominee Heather Schneck.
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Karla McSwain
City of Eden
Since obtaining a fulfilling position at K & W Cafeteria a year and a half ago, Karla
McSwain believes she has finally found her way; but that was not always the case.
Before Karla came to Goodwill Industries, she had struggled with substance abuse and
instability in her life.
The definition of cornerstone is the first stone set in the construction of a foundation. And so it is
only fitting that the partnership between Goodwill Industries and the City of Eden be celebrated as
being a rock solid beginning to a new kind of community enterprise.
George E. Norman, Jr. Graduate of the Year Award Winner
Cornerstone Award Winner
A phone call initiated by leaders at the City of Eden would begin the sequence of events that
would result in helping put Eden residents back to work. They wanted to know how to replicate
the model of the Goodwill Industries Reidsville Community Resource Center that had successfully
partnered with Rockingham Community College to shape its program. The downfall of the textile
industry had created a job slump in Eden since the 1990s due to severe layoffs. The area had
become more depressed between 2009-2011. The partnership to open the Eden Community
Resource Center was a way for the City of Eden and Goodwill Industries to do something about it.
As a resident of Siler City, Karla made the trek from her home to receive job training
services including Keyboarding, Customer Service and Job Prep courses at the
Greensboro Community Resource Center. After successfully completing her courses,
she began her job search in her hometown with very little success. Karla then made the
decision to leave Siler City and relocate to Greensboro. Her perseverance paid off when
she secured a job opportunity with K & W Cafeteria.
Eden Mayor Pro-Tem Wayne Tuggle said, “We had to do more for our people.”
Senior Director of Operations and Quality Assurance John Totty beams, “Karla was very
proactive throughout her training and job search, and has now reached her goal to gain
employment. Her future can only get brighter.”
Soon, the collaboration between the City of Eden, Goodwill Industries and constant partner
Rockingham Community College shaped a unique program for Eden residents, and the Eden
Community Resource center opened on October 31, 2011. Since opening, the center has more
than exceeded expectations. Nearly 1,200 individuals have been served in the new job training
program, surpassing set goals by almost 400, and almost 200 individuals have reported job
placements. These accomplishments equate to $2 million pumped back into the local community.
Most importantly, they represent the individual successes of people who are now self-sufficient.
FUTUREFUTURE
Congratulations to nominees Marquitta Cheeks and Argentina Scott.
Congratulations to nominee Northwest Workforce Board of the Piedmont Triad Council.
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Sharon Camack
Michael W. Haley Graduate of the Year Award Winner
“I have the best job in the hospital because I get to meet all of the patients and put
smiles on their faces,” says Sharon Camack.
Sharon Camack is living her dream. While aware of the job training services available
at Goodwill Industries, Sharon did not come to the Greensboro Community Resource
Center until after a time when she says she lost her way. Already an unemployed, single
mother, she had recently become homeless. With help from Goodwill’s staff, Sharon
began to understand the importance of obtaining computer skills for today’s workplace,
creating a stand-out résumé and putting together the perfect interview outfit to land a
new job. When she learned of an available position with Cone Health Systems, Sharon
decided she was ready to throw her hat into the ring. After some final encouragement
from staff member Toni Tinnin to be patient, never give up and most importantly, always
smile, she submitted her résumé. Just three days later, she was asked to interview and
only a couple of weeks later, she assumed a position in Environmental Services. With a
good job, Sharon and her children moved into their very own apartment.
Now the Greensboro Community Resource Center staff has become more like a family
to Sharon, who lovingly call her “Sweet Pea.” And what does Sweet Pea say? “I just love
that Goodwill will continue to help more people like me.”
Congratulations to nominees Angela Jones and Jacline Carter.
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The Home Depot
Margaret F. Earle Employer of the Year Award Winner
A collaboration with The Home Depot in 2011 to host a career fair sparked an invaluable
partnership. After the successful venture that drew an astounding 642 attendees,
The Home Depot has participated in several career fairs since, resulting in more than
a whopping 21 positions filled within the company. They have also served as a special
community collaborator in the Greensboro Community Resource Center’s classrooms,
frequenting as a special guest to offer interview and career counseling advice.
The home improvement retailer even took on Goodwill Industries as a project by
adorning several walls in the center with painted inspirational quotes that now greet
the center’s visitors.
Greensboro Community Resource Center Coordinator Gale Murphy says, “It has been
a great pleasure to work with The Home Depot during the past year. We can always
count on them to provide us with information beneficial to the community and the
consumers we serve.”
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George Lothian, Jr.
J. Robert Stout • 2011 Leadership Award Winner
This distinguished award recognizes administrative leadership and outstanding
contributions in furthering Goodwill Industries’ mission, vision and values.
Significantly, this award winner demonstrates superior business acumen, management
tactics, core competencies and the ability to engage audiences both internal and external
to the organization. The 2011 J. Robert Stout Leadership Award recipient was George G.
Lothian, Jr., Information Technology (IT) Director.
A graduate of The University of North Carolina with a bachelor of arts in Industrial
Relations, George has guided the agency in advancing the strategic and tactical use of
technology. “His skills have furthered the organization’s capacities, while also creating an
environment of continuous learning,” says President and CEO Richard J. Gorham, CE. In
addition, George serves as a member of the Corporate Management Team.
When You
Support
Goodwill, You
Support Your
Community
PRIVATE REHABILITATION SERVICES
Workman’s compensation, personal injury, Social Security
Disability and product liability cases can be costly and take
long periods of time to resolve. CARF-certified, Goodwill
Industries provides trained, certified Vocational Specialists
dedicated to handle an individual’s special needs. Through
a variety of evaluation and retraining programs, Goodwill
Industries offers the essential resources needed to enhance a
client’s return to work.
“I love witnessing a consumer’s transition to self-sufficiency as a
result of Goodwill’s services.”
- Ramsey Springs, Vocational Specialist
JOB SEEKERS
Last year, Goodwill Industries placed 2,288 people into jobs
within our community. That equates to more than $28.5 million
added to the local economy. With the help of our donors,
shoppers and community partners, we will continue to help those
who are unemployed become productive members of society.
FUTUREFUTURE
George is a two-time award recipient, having also been recognized as the organization’s
Rookie of the Year in 2009.
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“I participated in the Money Smart class and learned how to budget,
which bills I should pay first and overall financial management once
I start receiving an income. Today, I am employed as a security guard
and working for a company that gave me a chance to move forward
regardless of my history. Thank you Goodwill Industries for your
encouragement and support of my future!” - S. Burwell
WHEELS TO WORK
Transportation to and from work is a major barrier to employment
for many individuals. Wheels to Work offers qualified participants
the opportunity to purchase reliable, affordable vehicles to ensure
their continued success in the competitive job market. During the
past year, Goodwill Industries has been able to award four vehicles
to deserving individuals who had secured employment.
North Elm Store
Store of the Year Award Winner
“My destinations weren’t always on a bus line, and so I often
had to catch a ride from friends and family. Now, I have reliable
transportation to get to work and take my daughter to school!”
- LaVonda Brown received a 1997 Nissan Pathfinder in August 2011.
Goodwill Industries of Central North Carolina, Inc. now operates a total of 22 stores in Alamance,
Caswell, Guilford, Randolph and Rockingham counties. A new store opening in Burlington will
increase more shopping and donating locations. Each store contributes to the overall success of
retail operations, but over the past year, one store has significantly stood out from the rest.
Perhaps the North Elm Street store’s biggest accomplishment was recently surpassing the $1
million sales mark within one fiscal year. Goodwill Industries Retail Compliance and Training
Director Amy Vaughn says the store that had to quickly adjust after their relocation from
Cone Boulevard in April 2011 has settled in quite nicely. “This was the first year we’ve seen a
store exceed their goal by 40%.” And a success for the North Elm Street store is an even bigger
success for our local community as almost 90 cents of every dollar earned in our stores supports
Goodwill’s job training programs.
Their list of accomplishments is long. The North Elm Street store has won Store of the Month
for 10 months out of the year and Store of the Trimester every trimester. These accolades have
a lot to do with its new location and model that has presented an opportunity to serve both a
large donor and job seeker population. Within the North Elm Street store, visitors can also utilize
the free North Elm Career Center to assist them in their job search. The North Elm Street Retail
Store and Career Center has created the standard for the combined retail operations and career
development services center.
Goodwill Industries Vice President of Retail Operations Celeste MacMurdo says, “Visitors to the
store have such positive things to say about the store and the store’s retail team. For many, it is
their favorite location.”
Congratulations to nominees Asheboro and Reidsville retail stores.
JOBS ON THE OUTSIDE – PROJECT RE-ENTRY
North Carolina has the 12th largest prison system in the country. Jobs
on the outside (JOTO) and Project Re-entry are collaborative initiatives
that provide individuals with a criminal record skills training, job
search assistance and supportive services as an answer to recidivism.
“I first learned about Project Re-entry while incarcerated. After I got out,
I learned about more successes from the program and the possibilities I
could achieve. After working with Project Re-entry for about two months,
I obtained a job at EAS Construction Company. Now, I try to stay around
positive people, and it definitely helps to have a support system. I would
recommend Project Re-entry to anyone.” - R. Hamilton
Career Development Services
In partnership with area community colleges, our workforce
development staff is committed to building strong business
and community collaborations that assist job seekers in
reaching their career goals. Some services include: résumé
updates; interview preparation; structured job search; career
counseling; networking strategies; customized classes/
workshops; GED/ABE courses; English as a second language;
computer skills training and career readiness certificate labs.
Two other programs have also grown during the past year.
Former offenders know first-hand the stress of returning to
their community unemployed. Getting a job is the key to
their success and the prevention of recidivism. Goodwill
Industries offers programs, Project Re-entry and Jobs on the
Outside, for those individuals with a criminal past to regain
control over their lives, their careers and their future. This
year we have served almost 1,000 former offenders and
placed almost 200 back into work, generating more than
$2 million in wages earned.
Our CARF certified Vocational
Rehabilitation Services provide
comprehensive evaluations and
assessments, work adjustment
training, job coaching and
placement services for individuals
with diagnosed disabilities and
barriers to employment.
At Goodwill Industries we believe that each job seeker
deserves an innovative approach to career advising
including targeted training that is created to plan, prepare
and promote a career. We embrace and foster the belief
that career development is a lifelong process. Our
comprehensive career services empower individuals to
reinvent themselves and their career, inspire them to take
personal initiative to transform their lives, strengthen their
family and become a productive citizen within the local
community.
Nearly 90 cents of every dollar earned in our 22
retail stores supports Goodwill Industries’ mission
of providing career development services and work
opportunities for people with employment needs. For
this reason, the community’s continued support of
our retail stores is very important. When a generous
donation is made, and a savvy shopper purchases
clothing or home goods for their family, Goodwill
Industries can continue to put people to work.
FUTUR
Career Development Services (CDS) serves as the foundation
of Goodwill Industries’ mission, ensuring that training
programs and work opportunities are provided for people
with employment needs. Offering strength and stability
to our foundation, CDS has certainly fortified our mission
in 2012 by exceeding its annual goal for individuals who
have received job training services. In total, we have served
12,853 job seekers for the year and placed 2,288 back into
the workforce. That equates to more than $28.5 million
added to the local economy.
Retail & Donations
Our comprehensive career services empower individuals to
reinvent themselves and their career.
Recent retail store expansions in Alamance, Guilford and
Rockingham counties offer more opportunities for local
residents to enjoy an affordable and unique shopping
experience. One of our newest venues in Oak Ridge
opened in March 2012, and provides local residents with
clothing and housewares options, as well as free job
training programs all under one roof. The new facility is
the second model to combine a retail store and career
center since the North Elm Street system opened in
April 2011.
In addition, consumers will enjoy a resource-efficient
shopping experience that includes a “green” design when
a third retail store opens in West Burlington. The new
location is intended to be built to a Leadership in Energy
and Environmental Design (LEED) Silver standard, outfitted
with recycled flooring, low-VOC paints and self-sustaining
landscaping. Creating a retail environment that complies
with the principles of environmental sustainability is in
line with Goodwill Industries’ recycling initiatives that have
kept nearly 8 million pounds of salvage items out of our
local landfills this year. And, thanks to a partnership with
Dell that allows Goodwill Industries to dispose of nonworking computer equipment properly, 680,468 pounds
of computers and parts were recycled.
As a result of the community’s commitment to Goodwill
Industries, this past year, 1,248,940 customers were
proudly served in our stores and with our online shopping
site, ShopGoodwill.com. Contributors to our 27 donation
sites totaled 371,543.
Neighborhood and community partnerships have
also developed during the past year including the
development of the new program that offers the most
convenient way to donate to Goodwill, Triad Goodwill at
Your Door. Donating is now as easy as leaving a bin at your
front door that is picked up once monthly and distributed
to an area retail store. This program has grown from
just two neighborhoods to more than 176 community
participants, and as a result, 8,011 pounds were donated
from area households. Soon, you may notice a Triad
Goodwill at Your Door truck visiting your neighborhood.
With the community’s continued support, Goodwill
Industries can persist in being the leader in recycling
goods and administering free job training programs to
local job seekers.
Goodwill Industries proudly served 1,248,940 customers in our
stores and with our online shopping site, ShopGoodwill.com.
Individuals
Anonymous
Lacy & Lena Baynes
Tena Butts
Marcus Buxton
B.J. Denny
Mike & Sue Fannin
Robert Finley
Richard J. Gorham
Craig Grimmett
Donald & Noreen Key
Kim McCarthy
Mr. & Mrs. Eugene Merryman
Marsha Norman
Brenda Pirko
Maryeleanor “Nor” Randall
Vilma Roberts
Jan & Sylvia Samet
Tad Samulski
Deborah Stephenson
Mrs. J. Robert Stout
Edward Van Buren
Bobbie Victory
Charles L. Weill, Jr.
Charles & Betty Younce
Organizations
Century Link
CitiCards
Combined Federal
Employees Campaign
Elrod Electric Service
George E. Norman
Endowment
Goodwill Industries of Central NC, Inc.
Financial Statement
FISCAL YEAR
2011-12
Yanceyville
2246 NC Hwy 86 North
(336) 694-1200
Asheboro
1064 East Dixie Drive
(336) 610-0406
5301 Samet Drive
(336) 882-3772
Computer Junction
FISCAL YEAR
$14,555,314
Contract Work
$180,843
$250,897
Program Fees
$548,227
$813,836
Investments & Misc. Income
$69,122
$351,501
Cash Contributions
$37,037
$30,095
Total Revenue
$17,231,173
$16,001,643
Employment
$9,774,008
$8,933,016
Rent, Utilities & Facilities
$2,859,732
$2,583,921
Depreciation Expense
$478,564
$478,637
Supplies
$499,381
$515,322
Marketing & Advertising
$430,325
$380,231
Professional Services
$419,553
$563,380
Transportation
$363,330
$420,581
National Organization Dues
$128,997
$120,760
Other Expenses
$16,447
$15,467
Greensboro
1235 South Eugene Street
(336) 544-5296
Mayodan
6625 NC HWY 135
(336) 548-2481
Burlington
2320 Maple Avenue
(336) 228-0635
2129 North Church Street
(336) 229-5872
3740 South Church Street
(Opening Fall 2012)
Eden
303 East Arbor Lane
(336) 623-5600
Mebane
598 Deerfield Trace
(919) 304-8890
Weekend-only Donation Centers
Oak Ridge
2205 A Oak Ridge Road
(336) 643-4549
Randleman
101 Pointe South Drive
(336) 495-5020
Greensboro
3519 North Elm Street
(336) 282-6402
Reidsville
1551 Freeway Drive
(336) 637-1005
106 Muirs Chapel Road
(336) 315-0277
Stoneville
129 North Henry Street
(336) 573-1400
3739-A High Point Road
(336) 294-2033
Total Expenses
$14,970,337
$14,011,315
1235 South Eugene Street
(336) 275-2150
Change in Net Assets
$2,260,836
$1,990,328
3921 Battleground Avenue
(336) 545-1212
Greensboro
Bank of America
2108 North Church Street
NewBridge Bank
2132 New Garden Road
NewBridge Bank
4368 Hicone Road
Sears Friendly Center
3200 West Friendly Avenue
Oak Ridge
Lowes Foods
6310 Old Oak Ridge Road
Whitsett
954-J Golf House Road West
(336) 447-4850
The financial records of Goodwill Industries of Central North Carolina, Inc. are audited annually by Costello Hill &
Company L.L.P., Certified Public Accountants.
Margaret Earle Endowment
Senn Dunn Insurance
The UPS Foundation
2010-11
High Point
1145 Lexington Avenue
(336) 883-1257
$16,395,944
Lincoln Financial
Foundation, Inc.
United Way of Greater
Greensboro
Goodwill Stores & Donation Centers
Archdale
10102-G South Main Street
(336) 431-6021
Sales
Greensboro Baseball, L.L.C.
State Employees
Combined Campaign
FUTURE
2011-2012
Contributors
DONAT!E
NOW
Ways you can give to Goodwill!
Send a cash gift, donate gently used items, donate your
car, shop at a Goodwill store, volunteer your time or hire a
Goodwill graduate.
Visit TriadGoodwill.org for more information.
Goodwill Community Resource Centers and Career Centers
Asheboro Community
Resource Center
1064 East Dixie Drive
Asheboro, NC 27203
(336) 610-0400
Eden Community
Resource Center
220 West Kings Highway, Suite H
Eden, NC 27288
(336) 623-3007
Reidsville Community
Resource Center
1551 Freeway Drive
Reidsville, NC 27320
(336) 637-1010
North Elm Career Center
3519 North Elm Street
Greensboro, NC 27405
(336) 282-7307
Burlington Community
Resource Center
(Opening Fall 2012)
3740 South Church Street
Burlington, NC 27215
Greensboro Community
Resource Center
1235 South Eugene Street
Greensboro, NC 27406
(336) 275-9801
Mayodan Career Center
6625 NC HWY 135
Mayodan, NC 27027
(336) 949-4849
Oak Ridge Career Center
2205-A Oak Ridge Road
Oak Ridge, NC 27302
(336) 643-4907
OUR MISSION
Goodwill Industries of Central North Carolina, Inc. promotes the value of work by providing career
development services and work opportunities for people with employment needs.
OUR VISION
Our vision is to be the recognized leader in helping people develop the work skills necessary to successfully
integrate into the competitive labor market.
OUR VALUES
We value work and its accomplishments, our reputation as a trustworthy entity, competence, respect
for the independence and intrinsic worth of individuals we serve, and
communication with all stakeholder groups.
Goodwill Industries of Central North Carolina, Inc., 1235 S. Eugene St., Greensboro, NC 27406
Phone: (336) 275-9801 • Fax: (336) 274-1352 • www.TriadGoodwill.org