Mee Seva

Mee Seva
The One Stop Solution for all eGovernance needs…
Department of ITE&C, Govt. of Andhra Pradesh
1
TWINS/eSEVA
Services
Brief :
History :
 TWINS – Pilot project
- 1999
 Hyderabad & RR
- 2001
 Districts eSeva - 2003
 RSDP & RAJiv
- 2004
(RSDP-Rural Service Delivery Point;
RAJiv-Rajiv Internet Village)
 CSC
- 2009
 Citizen services closer to people
 Multiple services under one roof

System driven delivery of services

Transparency in delivery of services

Least physical interface with office staff

Convenient and extended service hours

Citizen friendly and comfortable ambience

Value for Time and Money
TWINS renamed as eSeva on 25.05.2001 with 21 citizen – friendly Services
eSeva is one of the e-Governance initiatives of GoAP.
Online services through www.esevaonline.ap.gov.in
TWINS/eSEVA
Salient Feature

AP IT (Electronic Service delivery Rules), 2011
Establishment as One Stop eGov Shop

Categorization of G2C services
WebBased Land Records Management System
A single-entry portal for the entire range of
services.
Digitally signed certificates
Secured Stationery
Seamless transfer of transaction charges

Launched on 04 November 2011

Chittoor District

283 Services

33 Departments
Real time Monitoring of transactions
SMS alerts to citizen
SECR – Certificate Verification
3
Components of MeeSeva
Establishing one stop eGov shop
Started on Nov 2011
All CSCs centers are standardized in terms of Space, Colour, Look & Feel
DeGS (District eGovernance Societies)
Electronic Service Delivery Rules, 2011
Categorization of Services (Cat A & B)
Service Development Agencies
APOnline for MeeSeva
HP for SSDG (State Service Delivery Gateway)
Trimax for eDistrict
Single window platform for all Department G2C services / IT readiness
Secured Stationary
Digital Keys to all Dept. Functionaries (About 3000 Digital Keys Issued)
Seamless Transfer of Funds to Depts. Using EFTS (Electronic Fund Transfer System)
Components of MeeSeva
Components of MeeSeva
CSC
(MeeSeva Centers
front End)
eDistrict
(Infrastructure, Data
Digitization Services)
APSDC
(Infrastructure)
APSWAN
Connectivity
SSDG
(Infrastructure &
Service)
Components of MeeSeva
Service Classification
Citizen Services
G2C
(GoAP)
B2C(eSeva)
Utility Bills
Apna CSC
(GoI)
MeeSeva
MeeSeva(283)
SSDG(52)
eDistrict(50)
Service Classification
Architecture
•Service wise Transactions
report
•Payment Reconciliation
Reports
•Bank Reconciliation Reports
•Exception Reports etc.
MeeSeva Services
Portal
(State Data Center)
Department
Server
Request for
Service Details
Service Details
Response
Request for
Service
Service
Response
KIOSK
Service Provider Portals
(APOnline ,eSeva & CSCs)
KIOSK
Architecture
Functional Architecture
Service Providers
(SCAs/CSPs)
Rural VLEs
Urban MeeSeva
Franchisee
Web Service Interface
Urban MeeSeva
Authentication
Registration
Service framework
Work flow
PKI engine
Payment Processing
B2C Franchisees
Departments
Web Service/Web Portal Interface
MeeSeva Portal
Revenue
Registration
Municipality
Treasury
Repository
MeeSeva Portal --- www.ap.meeseva.gov.in
Functional Architecture
CSC Scheme
CSC Schemes implemented by Diety, GoI through a 3 tier structure i.e SDA,SCA & VLEs
in rural areas
All the States follow DeitY guidelines, prepare DPR &RFP and submit for DietY approval
1,00,000 No.of CSCs to be set up across India of which 2,770 no.of CSCs to be set up in AP
An amount of Rs. 3,304 per month to be given as revenue support by DeitY to CSC
as per CSC guidelines
The GoAP to conduct bidding for identifying SCAs for each zone(2 to 3 districts)
DeGS under the chairmanship of District Collector can identify new VLEs (G2C)
i.e MeeSeva Centers at suitable locations
SCAs have the freedom to appoint VLEs for exclusive ( B2C) services on their own
CSCs must enroll in CSC Portal and get OMT ID
CSC Portal: http://www.csclive.in/
CSC Scheme
Selection of SCA/CSPs
Bidding for selection of SCAs were conducted on …..and …….
APOnline ,CMS & Sreeven were selected as Service Center Agencies for rural areas.
Agreements were signed with SCAs namely CMS Computers Ltd for Zone I,III,V,
Sreeven Infocom Ltd for Zone II and AP Online for Zone IV, VI to set up CSCs.
GoI provided Revenue Support / Viability Gap Funding of Max. of Rs. 3304 per
month per CSC, but SCAs CMS and Sreeven quoted for ‘Zero’ and AP Online has
quoted for Rs. 2441.
Agreements valid till 30.06.2017
In Urban areas, CSPs were selected through bidding process to run the
erstwhile eSeva centers converted into MeeSeva centers
DMC,HCL were selected as Contract Service Provider for Urban areas
New MeeSeva centers in Urban areas can be set up with the approval of DeGS
Exclusive B2C centers can be set up by CSPs on there own
Selection of SCA/CSPs
Selected SCAs, CSPs
Zone
Districts
Srikakulam, Vizianagaram,
Zone 1 Visakhapatnam , East
Godavari
Zone 2 West Godavari, Krishna
Service Center Agency
(SCA)
Agreement signed
M/s CMS Computers Ltd.
25.8.2008
M/s
16.07.2010
15.072015
19.01.2011
30.06.2017
01.10.2010
15.072015
M/s Sreeven Infocomm
Ltd.
M/s
Nellore, Prakasham, Guntur
Zone 3
DMC
DMC
M/s CMS Computers Ltd.
25.8.2008
M/s APOnline Ltd
05.03.2012
M/s HCL
M/s CMS Computers Ltd.
Zone 4
Kurnool, Chittoor,
Ananthapur, Y.S.R
M/s HCL
M/s APOnline Ltd
08.02.2012
25.8.2008
01.01.2011
05.03.2012
Agreement Upto
30.06.2017
30.06.2017
30.06.2017
07.02.2017
30.06.2017
31.12.2016
30.06.2017
Selected SCAs, CSPs
Revenue Sharing
MeeSeva User Charges Sharing Pattern
S
N
o
ASP / CSP Name
Total
user
charges
Infra cost
Dept.
Share
Stationery
SDA+SCA
Share
ESD
share
NET
SCA+VLE
share
Category - A Services
1
M/s. CMS Computers
Ltd. (@ 20%)
25
3
7
1.30
13.70
2.74
10.96
2
M/s. Sreeven (@ 5%)
25
3
7
1.30
13.70
0.69
13.02
3
M/s. APONLINE (@ 15%) CSC Centers
25
3
7
1.30
13.70
2.06
11.65
4
M/s DMC @ 10%
25
3
7
1.30
13.70
1.37
12.33
5
M/s HCL @ 10%
25
3
7
1.30
13.70
1.37
12.33
Category - B Services
1
M/s. CMS Computers
Ltd. (@ 20%)
35
5
7
1.30
21.70
4.34
17.36
2
M/s. Sreeven (@ 5%)
35
5
7
1.30
21.70
1.09
20.62
3
M/s. APONLINE (@ 15%) CSC Centers
35
5
7
1.30
21.70
3.26
18.45
4
M/s DMC @ 10%
35
3
7
1.30
23.70
2.37
21.33
5
M/s HCL @ 10%
35
3
7
1.30
23.70
2.37
21.33
Revenue Sharing
Centres Flow Diagram
G2C+B2C
Services
MeeSeva Centers
B2C
Services
Urban Centers
(CSPs)
APOnline
DMC
Rural Centers
(SCAs)
Franchises
Govt.Centers
APOnline
CMS
Franchises
HCL
Govt.Centers
Sreeven
Franchises
Centres Flow Diagram
Connectivity System
To citizen
through
Courier
SECR
APNA CSC
Connectivity System
GIS Mapping System
GIS Mapping System
Krishna District Centres plotted with co-ordinates
Centers Rollout status
Sl.No
SCA
ZONE
DISTRICT
Rural
Meeseva
Centres
B2C+ G2C
(owned by
VLEs)
1
2
3
4
5
3
M/S CMS (R) /
M/S DMC (U)
I
6
9
M/S SREEVEN (
R)/ DMC (U)
II
12
13
9
10
VIZIANAGARAM
KRISHNA
WEST GODAVARI
ANANTHAPUR
M/S APONLINE
(R) / M/S HCL
(U)
IV CHITTOOR
SPSR NELLORE
YSR KADAPA
10
11
8
EAST GODAVARI
7
8
7
VISAKHAPATNAM
4
5
6
DoP
G2c
Franchisee
MeeSeva
centres
Offering Exclusive B2C
Centers
(Owned by
(5+6+7+8)
VLEs /
Franchisees)
SRIKAKULAM
1
2
Urban
Urban
Meeseva
Meeseva
Centers
Centres
B2C+ G2C
B2C+ G2C
owned by
(Owned by
GoAP run
Franchisees)
by CSPs
M/S CMS (R) /
M/S DMC (U)
M/S CMS (R) /
M/S HCL (U)
GUNTUR
V
PRAKASAM
KURNOOL
Grand total
Centers Rollout status
Total
(9+10)
11
The Road Map
& today we have…
Services Live
Departments
Mee Seva Centers
283
32
3900
Transactions
28 Million
Total Transactions
Status
2%
32%
1%
6%
Approved
Category A
Rejected
Category B
Pending within SLA
Pending beyond SLA
68%
91%
Category A - 89,20,399
(32%)
Approved Transactions – 1,74,61,157 (91.1%)
Category B – 1,91,64,052
(68%)
Pending within SLA
– 3,62,653
(1.9%)
283 Services with 16 departments on board
Pending beyond SLA
– 1,82,276
(1.0%)
Total Transactions – 2,80,84,451 (22nd Sept 2014)
Rejected Transactions
– 11,53,717 (6.0%)
The above statistics is not the end…It is continuously evolving… By the year end, this is what we would be looking at
Services Live
Departments
Mee Seva Centers
320
36
5,000
Transactions
40 Million
The Road Map
Rural Centers vs Population vs Transactions
Mee Seva - No. of Transactions per Rural Mee Seva Centre
from 01.01.2014 to 30.09.2014
Sl.No
District
NO. OF Avg.Pop. / No.of Total
POPULATION
CENTRES Centre
Trans
Avg. Trans. Avg. Rev. /
Tot Commn.
/centre
centre /
Earned
/month
month
1
Ananthapuramu
3573273
227
15741
1040844
41267
5942
12139583
2
Chittoor
3444101
193
17845
1096874
51150
7751
13464202
3
East Godavari
3985839
455
8760
604038
11948
1918
7852864
4
Guntur
3305499
358
9233
1186043
29817
4492
14471919
5
Krishna
4098352
344
11914
878810
22992
3535
10943463
6
Kurnool
3163464
268
11804
838239
28150
4157
10025954
7
Prakasam
2944128
262
11237
643207
22095
3349
7896015
8
SPSR Nellore
2188872
215
10181
620380
25969
3866
7480839
9
Srikakulam
2424877
266
9116
689476
23328
3629
8686875
10
Visakhapatnam
4399666
409
10757
836553
18408
3007
11067542
11
Vizianagaram
1944402
219
8879
462200
18995
3009
5929827
12
West Godavari
3133732
331
9467
848307
23066
3534
10526695
13
YSR Kadapa
2364928
218
10848
792587
32721
4727
9274275
Grand Total
40971133
3765
10882
10537558
25189
3829 129760052
Rural Centers vs Population vs Transactions
Urban Centers vs Population vs Transactions
MeeSeva-No.of Transactions per Urban MeeSeva Centres
from 01-01-2014 to 30-09-2014
Districts
Average of
TOTAL NO. OF Average of
Avg.Trans /
POPULATI CENTRE Avg. Pop. / No. of Total centre / Avg.Rev/centr Total Comm
ON
S
Centre
Trans
month
e/Month
Earned
Ananthapuramu
833506
26
40630
60853
213
16692
Chittoor
838550
11
93806
42722
513
241
23887
East Godavari
1186187
44
28460
100765
345
75
29809
Guntur
1134747
6
153805
24363
486
447
24133
Krishna
1021806
2
510903
20350
1131
788
14180
Kurnool
889999
23
50688
93324
479
139
28689
SPSR Nellore
774685
25
43455
137013
1200
258
58104
West Godavari
250834
1
250834
0
0
0
0
YSR Kadapa
602408
6
118981
43982
869
535
28915
Grand Total
7532722
144
83889
523372
523
2555
224411
Urban Centers vs Population vs Transactions
Urban Centers Transactions - Range
URBAN CENTERS TRANSACTIONS- RANGE
SNO
DISTRICT
No. of Transactions
upto 500 per
501 to 1000 1001 to 1550
month
1551 to
2000
2001 to
2500
1
Ananthapuramu
3
0
0
0
0
2
Chittoor
2
2
0
0
0
3
East Godavari
4
3
0
0
0
4
Guntur
3
0
1
0
0
5
Krishna
0
0
1
0
0
6
Kurnool
4
1
0
0
0
7
SPSR Nellore
1
0
0
1
1
8
West Godavari
NA
NA
NA
NA
NA
9
YSR Kadapa
1
1
0
1
0
Urban Centers Transactions - Range
Services
Revenue
65
Transport
04
Social Welfare
03
Registration
19
Education
17
Cooperative Societies
05
Municipality
15
Aadhaar (UIDAI)
03
Power Distribution
21
Civil Supplies
14
Industries & Commerce
08
Legal Metrology
10
Election
06
IT & Communication
11
Health Care & Arogyasri
03
Police
04
Mining & Geology
12
Endowments
02
Labor
11
Rural Development
02
DME
05
Agriculture
34
Minorities Welfare
06
Drug Control
03
283
Services
CSCs In India
Sl. No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
State
Andhra Pradesh
Assam
Bihar
Chhattisgarh
Gujarat
Himachal Pradesh
Jharkhand
Madhya Pradesh
Maharashtra
Orissa
Rajasthan
Telangana
Uttar Pradesh
West Bengal
CSCs
Planned as
Rolled Out
per CSC
Scheme
2770
4666 (3910)
4375
3914
8436
8167
3385
2630
6000
13685
3366
3129
4562
4181
9232
13252
10889
31246
8558
5744
6626
7456
1917
3468
17909
17088
6797
6329
No. of
Services
CSCs In India
282
5
6
20
14
6
28
41
7
85
348
18
10
MAHARASHTRA System
Sangram Kendra
Under e-Panchayat Project, 33 Zilla Parishads, 351 Panchayat Samitis and 27900
Gram Panchayat have Computer H/w to enable improved service delivery
These front end service delivery centres have been named as Sangrams
The Sangram Kendras have been designated as CSCs with Mahaonline as
a SCA to offer Panchayat and other CSC services
Sangram Kendras are also offer B2C services Like CSCs
Due to greater reach of the e-Sangram Kendras, the operators are being
appointed as Banking Correspondents (BCs) to facilitate financial
inclusion in the state
About 2000 of the Sangram Kendras are being established as permanent
UID enrolment stations
Panchayat Operator Model ( Salary + Commisison)
A Total of 31077 CSC centers are available & 24219 have Internet
connectivity
Apart from Sangram Centers 8499 CSC’s have been rolled out as per CSC
scheme
MAHARASHTRA System
MAHARASHTRA System
Revenue Sharing Model
1. Maha Online (SCA) Model
Service Charge- SCA Model
Maha Online - Servcie Provider
SCA (Spanco &CMS& Basix)
DEGS
SEGS
VLE
This is Standard for all
SCA cannot take more than 20%
commission
Only Basix gets Rs. 2291 Rev Support
/CSC
Rs. 20
Rs. 4
Rs. 3
Rs. 2
Rs. 1
Rs. 10
2. Sangram Centre at GP Model
Service charge
Rs. 20
Panchayat Operator
Rs. 7
GP+ZP
Rs. 13
Panchayat Operator salary
Panchayat keeps Rs. 10,000 in
Apna CSC wallet& Rotates
He will get 25% of commission
on Apna CSC
No. of Services-41
MAHARASHTRA System
Rs. 4000
GUJARAT System
•
•
•
•
•
•
13685 eGram Centers are in operation across Gujarat since year 2007
eGram Centers are managed by eGram Vishwagram Society
eGram Vishwagram Society is an SPV for eGovernance activities for Panchayati
Raj Institutions. It is registered under Mumbai Public Trust Act 1950 and Society
Registration Act 1860.
In Panchayat Area Wide Area Network (PAWAN) all eGram gets connected with
Districts and State Capital
Each eGram is having Very Small Aperture Terminal (VSAT), Voice Over
Internetwork Protocol (VoIP) Phone, Web camera and UPS.
Provision of
• 18 Duplex Channels of Video Conference @ 512 Kbps --- 19 Mbps
• 50 Concurrent User Voice Chat @ 16 Kbps burs table up to 64Kbps– 2
Mbps
• 1 Dedicated Video Broadcast Channel @ 3 Mbps
• 2500 Concurrent User @ 16 Kbps burs table up to 256 K/Site – 72MBPS
Ministry of Information and Telecommunication, Government of India
recognized eGram as eGram CSC Center from 4th Feb 2010.
GUJARAT System
GUJARAT System
Revenue Sharing Model
Sharing Model
eGram - GP
Variable Service Fee
Rs. 2
Village computer Entrepreneur
Balance amount
eGram Centres Manpower/Network is Managed by
HCL
CMC
Aptech
Area Management
Total Taluqa's
Taluka Level Executives (TLE)
District Level Executives ( DLE)
TLE& DLE's manage eGram Centers
19 Districts
4 District
3 District
225
450
26
No. of Services-17
GUJARAT System
No. of Services-AP vs Gujarat vs Maharashtra
State
Andhrapradesh
No. of Services
No. of
Dept.s Not present in
Department AP but in
s Covered
Maharashtra/Gujarat
283
33
Gujarat
41
6
Employment &Trainings
Maharashtra
17
13
I.Tax, PFRDA , Zoo
No. of Services-AP vs Gujarat vs Maharashtra
Issues
Govt has to suggest for new Name
Integration of B2C and G2C into a single portal
Budget of Refurbishing all existing urban centers
Court Cases
WebSites and URLs of AP
Sl. No
Portal Name
Domain Name for AP
1
IT Portal
www.apit.ap.gov.in
2
Web Mail
https://webmail.ap.gov.in
3
MeeSeva Portal
www.ap.meeseva.gov.in
4
MeeSeva Online Portal
www.onlineap.meeseva.gov.in
5
ESeva Online Portal
www.esevaonline.ap.gov.in
6
Parishkaram Call Centre
www.appcc.cgg.gov.in
7
Central Portal
http://164.100.132.65/CentralEseva/
8
CSC Portal
http://www.csclive.in/
9
OMT Portal
http://omt.cscsmart.in/
10
CSC Monthly Progress report
http://164.100.40.23/mprcsc/login.aspx
11
UIDAI Admin Portal
www.portal.uidai.gov.in
12
UIDAI Upload Portal
www.upload.uidai.gov.in
13
UIDAI QIMS Portal
www.qamis.uidai.gov.in/es
WebSites and URLs of AP
Thank You