Edit page - Hospital Radio Stafford
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Edit page - Hospital Radio Stafford
in this issue ... 04 07 11 19 23 contents A Message from the Foundation Trust .................................................................. 3 Hi Pop Picker ................................................................................................................ 4 Doesn’t Time Fly ............................................................................................................ 7 HRS Manager Role ...................................................................................................... 8 The Voice of a Friend – 40 Years and Still Going Strong .............................. 10 Forty Years with Hospital Radio Stafford .......................................................... 11 A Moment in HRS History ...................................................................................... 13 What Our Patients Say About Us .......................................................................... 14 Art and All My Jazz! .................................................................................................. 15 How to Listen to Hospital Radio Stafford .......................................................... 16 Please Play My Favourite Song ............................................................................ 18 Welcome to the Monday Request Show .......................................................... 19 Community People with Dee Richardson ........................................................ 20 Tony Crooke Presents ... .......................................................................................... 21 Enter Our Very Own Girl Friday ............................................................................ 22 Our Sponsored Bike Ride ...................................................................................... 23 Super Sheila Raises Funds ...................................................................................... 26 Why Don’t You Join HRS? ...................................................................................... 27 The Staffordshire Famous People Quiz .............................................................. 28 The Dreaded Lurgy .................................................................................................... 30 Well Man ...................................................................................................................... 31 Helplines ...................................................................................................................... 32 Care in the Community .......................................................................................... 38 A Healthy Lifestyle ...................................................................................................... 40 Spot the Saying .......................................................................................................... 43 Spot the Ad ................................................................................................................ 44 Registered Charity No 504126 Published for Hospital Radio Stafford by Hospital Radio Publications 01245 465246 email: [email protected] © Hospital Radio Publications 2012 Hospital Radio Stafford .. the voice of a friend 1 Do you have some time to spare? If so, we need you to join our team of volunteers at Stafford and Cannock Hospitals. Our volunteers make a huge contribution to the experience of our patients, visitors and staff. Our volunteers help in a variety of ways: • Assisting on wards • Providing chaplaincy support • Capturing the experience of patients • Meeting and greeting our visitors • Supporting the hospital radio… and much more We try to match the skills and experiences of individuals to the roles available. We also support college students to assist them with their college course and offer future employers a reference for volunteers who have carried out over 100 hours of service. Volunteering is open to everyone over the age of 18. No qualifications are required - support and training is provided. If you are interested in volunteering, contact the PALS office on: Phone: 01785 230811 (24 hour voicemail). Or by e-mailing: [email protected] 2 Please support the advertisers ... without their kind support this publication would not have been possible A Message from the Foundation Trust Being stuck in hospital can be a miserable experience and so anything that cheers us up is very welcome indeed! Hospital Radio is an absolutely invaluable contribution to the life of our hospital and we owe a great debt to the volunteers of Hospital Radio Stafford for the work they do. Their visits to wards to chat and collect requests invariably cheer our patients and there is nothing better than a favourite piece of music to lift the spirit. We are very proud of our long association with Hospital Radio Stafford, which dates back to the early 1970s and look forward to this continuing vigorously in the future. Professor John Caldwell Chairman Hospital Radio Stafford .. the voice of a friend 3 Hi Pop Pickers It has been four years now that I have been co-presenting a show with Hospital Radio Stafford as a presenter on Monday afternoons collecting requests from the patients on the wards and reading them on air. Now the hierarchy at HRS have had a mental breakdown and decided to give me a show of my very own on Wednesday afternoons between 3 and 5pm. The bosses have said you can ‘drive the desk’ alone, excuse me I always thought you drove a car or a van! And I remember when a desk was where you wrote letters and paid bills but this studio desk had buttons, faders and all sorts (not the sweets). I asked what a fader was and was informed it turns the music up and down…why can’t they call it, er, a volume control!! Anyway I pushed some buttons and I am sure I heard a spacecraft leave the Mir Space Station, I felt like 4 a Star Trek Captain. I was then told to put the cans on my head and was looking for some baked bean cans, strange I thought? It suddenly dawned on me they meant headphones!! Well, I thought, here I go. I introduced my first record, which was incidentally ‘I Will Survive’ by Gloria Gaynor, a favourite with some patients; I thought this was appropriate for me. I thought I did great announcing, ‘this is Keith Hibberts live on HRS, till I thought it would be no good if I was dead! Anyway, I thought I was fabulous until I looked at the microphone and realised that I had not switched the fader up! It is surprising how your voice changes when on air and announce things in a posh voice like ‘This is Starfford HorsePital Radio’. What? an Horsepital for Red Rum or Mr ED the horse! Hospital Radio Stafford .. the voice of a friend I soon used my normal voice. The show gets on its way but panic sets in when you realise you have not got a CD or disc ready for the next request. But technology comes into play and I select a song from the computer selection list. Clever, eh! Bring the fader up. Remember the fader? Listen Pop Pickers, we are broadcasting. We must remember who the station is for. Yes, the patients. They like to smile at themselves as some songs requested are: Angels by Robbie Williams, Please Release Me by Englebert Whotsit, Help me make it through the night by Gladys Knight and The Animals’ We Got to Get Out of this Place. But jesting aside, I love visiting the wards as you always receive such a warm welcome especially when I introduce myself to the ladies as the hospital stripagram. That raises a few smiles. I tell them I charge 30p an leg, 20p an arm and £1.50 for a full body but have to come back when it is dark as I have seen this excuse for a body. I have had no takers, odd that. When I visit the men’s ward, I tell them I am from Camelot, the lottery people and have a cheque for £6 million to share with a lucky chap ... funny this, I always have a show hands. There are some patients who do not want a request or a mention on the air but just want to chat and all HRS presenters are happy to do just that, as Hospital Radio Stafford’s motto is ‘The Voice of a Friend’, It is rewarding to feel that I am putting something back into the community and having a good time as well. Keith Hibberts Visit our website www.hrstafford.org.uk 5 6 Please support the advertisers ... without their kind support this publication would not have been possible Doesn’t Time Fly ... In the last Patients’ Guide, I wrote about my need for a ‘new hobby’ and my subsequent experiences of joining Hospital Radio Stafford in January 2009. Well, three years later and a little older but not necessarily wiser, I’m still here and loving every minute! I’ve consolidated my earlier training and now present two shows a week. One on Friday evenings, unsurprisingly called Friday Night with Colin Smith and David Hickenbottom and one on Sundays called Sunday Lunch with Colin Smith. Dave and Joe are two young men who show a keen interest in making hospital radio a long term commitment and both have excellent communication skills and even better musical tastes. I’m really kept on my toes these days by these two very keen-eyed youngsters who are both quick learners and not afraid to suggest new features and ideas to keep the shows as fresh and interesting as possible. Hope I can keep up! So now I find myself mentoring the next generation of presenters and suddenly feel very old. Oh well, onwards and upwards! Incidentally, I also play an active role on the Executive Committee of Hospital Radio Stafford, contributing to the day to day running of the radio station and trying to keep the profile raised in the community, so much so that I even have an official job – Secretary. Here are a couple of photos of my ‘boys’. Colin with Joe Perry who now has his own show on Sundays David, who works with me on Friday nights If you think you have the type of skills and attributes to take Hospital Radio Stafford to infinity and beyond (or at least into the 2020s) why not join us and experience a brilliant new hobby. Colin Smith Hospital Radio Stafford .. the voice of a friend 7 HRS Manager Role Hospital Radio Stafford is run by an elected committee of members who take on various roles of the service, ensuring that the volunteers are recruited, the bills are paid, the publicity is released, the technicals are working and everyone is doing their bit according to our role and purpose. As manager of Hospital Radio Stafford, it’s my role to ensure that everything is running smoothly and that any issues are dealt with. This can range from sickness cover, advice, support, scheduling issues and anything else that the service needs. Hospital Radio Stafford is part of a community – the hospital community and those who serve it. We are one of a small number of charities serving the Cannock and Stafford Hospitals, together with the mainstream supporting services, all of which provide a unique avenue of contact to those who are receiving treatment in hospital. I have been involved with community services throughout Staffordshire and the West Midlands for over twenty years now, both as a paid career and as a volunteer. 8 Working with people in the community and supporting people through traumatic times has been part of my role over the years. As well as providing support to find employment and training opportunities for individuals and groups. I’ve also always had a passion for radio – from the crackly shortwave services of years ago, to the offshore giants of yesteryear, I’ve been a fan. So the combination of radio and offering support to people, both face to face and over the airwaves, seemed too good to resist! So I joined Hospital Radio! I’ve been involved with HRS for well over six years now, starting as a regular volunteer with a regular programme slot. I returned to the role as manager in 2011, having undertaken this role also in 2008. It’s rewarding because you meet some lovely people. The patients are wonderful and HRS often receives compliments about our volunteers and programmes. We have an excellent relationship with the Trust, ranging from the hard working staff on the wards, to the equally hardworking managers who oversee everything. Hospital Radio is unique as we only serve the hospitals. We are not on FM, DAB or satellite – our purpose is for the benefit of the patients in hospital. Our volunteers go around the wards, meeting the patients, chatting to them and bringing the friendly face of our service, to what for some people can be a worrying period in their lives, due to illness or accident. Hospital Radio Stafford .. the voice of a friend We will tune their radios in so that they can listen to us ... and we will play music requests for them to enjoy. Our slogan is ‘The voice of a friend’ and that’s what we aim to be during a stay in hospital. HRS has over 40 dedicated volunteers who devote a lot of their time to this service. Bringing comfort to others, through the music requested and through face to face contacts on the ward is at the heart of all HRS’s fully trained volunteers We value our volunteers, without whom we would not have a service and the patients would not have friendly faces and good music to listen to. I’m proud to be the Manager of a team who prides itself in putting the interests of our listeners, the patients, as number one priority of our service delivery. I’m also proud to be the manager of an award-winning, respected service that has been serving our hospital community since 1972. During that time there have been many changes to our hospitals and HRS. Over the coming years, I anticipate there will be more changes to come. HRS will continue to adapt and develop its listenership and provide an important part of voluntary service delivery to all patients in our partner hospitals. Andrew Hill If you would like to join Hospital Radio Stafford, why not visit our website and request an application form and perhaps you could make a difference to someone’s life whilst in hospital. Hospital Radio Stafford 01785 223456 www.hrstafford.org.uk Follow us on Twitter @hrstafford Visit our website www.hrstafford.org.uk 9 ‘The Voice of a Friend’ Forty Years and Still Going Strong ... In the United Kingdom and other places worldwide, there is a tradition of broadcasting that has its roots in 1926 when Englishman Thomas Hanstock came up with the idea of creating small radio stations to serve and entertain hospital patients. Here at Stafford, we cannot go back to 1926 but to January 1972 when Hospital Radio Stafford (HRS) began broadcasting locally from a studio beneath the stage at St George’s Hospital. Our ‘control desk’ was a huge piece of kit which once served presenters at the BBC. Our record library was a wardrobe containing quite a number of vinyl 78, 45 and 33 rpm records and the index was a drawer full of dog-eared cards bearing the title and artist. In September 1978, Hospital Radio Stafford moved from beneath the stage to a two-storey building known as ‘Rear Lodge’ on the outskirts of Stafford Hospital where the new studio was officially opened by Chris Tarrant. Such was the expertise of our engineers that we lost only one day of broadcasting whilst making the move! Forty years after that initial broadcast and the ex-BBC desk now takes the form of two fully equipped state of the art studios, the wardrobe is a library containing 2,600 CDs, 3,500 LPs and 8,000 single records, all of which are computer indexed instead of dog-eared cards and the 15 volunteers are over 40 keen members. The ex-BBC desk Above us there were keen amateur drama enthusiasts rehearsing their latest production on the stage so we had to attempt to play music whilst they ran around and make announcements during the occasional lull. Yes, it sounds full of difficulties but the 15 or so dedicated volunteers ensured our listeners were duly entertained. In those early days, we broadcast to the General Infirmary, St George’s and Kingsmead Hospitals in Stafford, Yarnfield, Groudslow and Standon Hall near Eccleshall and the Ivy House in Cannock. 10 The author at the new desk We now broadcast 24 hours per day, 365 days a year to Stafford Hospital and Cannock Chase Hospital so, as patients, you are never far from ‘the Voice of a Friend’. Alan Merrick, BEM Hospital Radio Stafford .. the voice of a friend 40 Years with Hospital Radio Stafford At the 2012 Annual General Meeting, Long Service certificates were presented to four members who have made a significant contribution to the success of this hospital radio service during their 40 years of membership. They are: Alan Merrick BEM, Mike Bayley, Art Chatfield and Anton Emery. Certificates were presented to Alan, Mike and Anton by Lisa James, Volunteer Co-ordinator for Mid Staffs NHS Foundation Trust who congratulated Hospital Radio Stafford and thanked its volunteers for dedicating their time to such a worthy and much appreciated service. Alan had the pleasure of presenting Art’s certificate a few days later. Here’s to the next 40 years! Hospital Radio Stafford .. the voice of a friend 11 Are you looking for accommodation? We currently have 1 bedroom flats available to rent at Compton Close, Lichfield Rd, Stafford and Foregate Court, Gaol Square, Stafford and Sneydlands, Bryans Lane, Rugeley. These properties are suitable for a single person aged 60 and over. For more information please contact Eileen Irwin on 0800 781 0401 The Association also has 1 and 2 bedroom flats for singles and couples aged 18+ at The Keep, Milton Grove, Stafford and The Garth Estate, Moss Pit, Stafford. For an application form please call 0800 781 0401 Sanctuary Housing Association is an exempt charity 12 Please support the advertisers ... without their kind support this publication would not have been possible A Moment in HRS History The Mayor of Stafford visits our studio During my 18 years with Hospital Radio Stafford, I have met many interesting people but it was indeed a pleasure when the Mayor of Stafford, Councillor Malcolm Millichap, attended the studio during the Wednesday Requests programme I co-present with Alan Merrick. The Mayor was a member of Hospital Radio some years ago when he and Alan jointly presented a programme called ‘By the Fireside’ and then Malcolm presented his own classical music show. So it was that, on 11th August 2010, the chauffeur driven Mayoral car drew up at the studio door and out stepped Malcolm complete with his official chain of office. During the programme the Mayor read out a few requests, chatted by phone to a couple of patients and told us of his busy Mayoral life. I was keen to hear how the Mayoress coped with her role and was pleased to hear that she managed to enjoy every part of it and was able to present herself in different attire at most of her appointments. Typical of us ladies! I even had the chance of holding the official Mayoral Badge of Office, which is steeped in history and very valuable. Before leaving, the Mayor asked if he could make a return visit before his term of office expired and this he did on 13th April 2011. In keeping with his request we arranged the programme so that Malcolm could present some of his favourite classical pieces, combined with patients’ requests, which made up an enjoyable hour of music and chat. Not once, but twice, I had the honour to share our studio with the Mayor of Stafford and I appreciate the fact he was able to spare us a few hours of his busy year. Val Walker Hospital Radio Stafford .. the voice of a friend 13 What did our patients say about Hospital Radio Stafford during 2011? Relaxing music at night ‘ ‘ ‘ ‘ Thanks t HRS. List o all at ened all t ime in hospit al. Home to Stoke tod ay ‘ ‘ Enjoyed Richard & Marie’s show. Thanks for playing Don Williams and Jim Reeves ‘ ‘ ‘ ‘ ‘ Thanks for a fu two hours 8-0p n m Wednesdays Good show 8–10pm Tuesday ‘ ‘ Staff request the facility to hear HRS music HRS has been my lifeline Why can’t my friends and family tune-in when they request a song for me? Thanks for excellent entertainment provid ed by HRS during 7 we ek stay in Stafford Ho spital June – July 2011 ‘ Let’s see what we can improve during 2012 and beyond to make this service even better! 14 Hospital Radio Stafford .. the voice of a friend ‘ ‘ ‘ Thanks so much for playing my music ‘ ‘ ‘ ‘ ‘ S. Praise indeed for HR s ur Ho y ed m Likes the Co and 50s/60s show ‘ ‘ een in Tony has b eeks w 7 r hospital fo HRS has t a th s y and sa and we e’ n a kept him ‘s b. g a grand jo are all doin l fu Very grate ‘ ‘ Always listens to HRS and commented on how good a job everybody involved does. Says HRS is very worthwhile and enjoys listening very much Art and All My Jazz! I am frequently asked ‘How did you get involved in Hospital Radio Stafford?’ And to satisfy the many who have asked this question over the past forty years, I have asked our Public Relations Officer to record my involvement with the service, on paper. It began in the summer of 1971 when I saw a letter which a Malcolm Salmon had written in the local press asking if any local residents would be interested in setting-up a hospital radio service. From an early age, I have always liked listening to music and was lucky to inherit an old wind-up gramophone and a pile of 78rpm records from my parents. These were played over and over again and this lead me on to collecting more records until I had amassed over 20,000 78s, a collection which was later supplemented, from 1960 onwards, by numerous 45s and LPs. I had many friends who also liked listening to music and I was always happy to share mine with them. When I read Malcolm Salmon’s letter, I saw an opportunity to share my music with a wider audience so I replied offering to place my collection at the disposal of the radio station – if it was successful. A few days later I received a visit from a gentleman holding my letter who I invited to view my collection and he was, what I can only describe as, ‘completely gob-smacked’! His name was George Mellett. ‘You’re definitely in’ he told me and I later attended the inaugural meeting to set up the station which became known as Hospital Radio Stafford, with me ending up being Record Librarian – talk about a ‘busman’s holiday‘! This led on to the question of whether I was interested in presenting a programme to which I replied ’yes’, particularly as it was on the subject of jazz – my favourite subject. So my very first 30 minute programme was compiled from 78s from my vast collection and all subsequent programmes up to this very day have been compiled from my own personal collection of records. A ‘record’ in itself! Over the 40 years as a presenter, I have presented a range of programmes including a Country & Western/Folk show on a Sunday afternoon; Art’s Musical Lunchbox on a Monday lunchtimes plus many request programmes and one-off specials. I cannot calculate the hours which I have actually been ‘on air’ but I wouldn’t have missed a minute of it! I was once asked ’do you like CDs?’ ’Technical rubbish’, I replied, ’you can’t beat the hiss of a steel needle or stylus on shellac or vinyl. That’s what gives you the atmosphere as you watch the record revolving and the stylus moving across the record surface. Not a boxholding disc machine’. I just prefer vinyl. Technologically, CDs may be better but lets face it, Edison got it right. Why should I be attracted to CDs (that look like shaving mirrors) when shellac and vinyl rule? Long live vinyl! Art Chatfield Hospital Radio Stafford .. the voice of a friend 15 FANCYDRESS & PARTY All your party needs, under one roof. Costumes, Accessories, Balloons, Hen/Stag Parties Novelties, Party Goods and much more. 8 Princes Street Stafford :- 01785 255007 If you are a patient in Stafford Hospital, you will need to register with Hospedia. This should only take a couple of minutes and all that will be required is your name and maybe your home post code. To register at the bedside simply pick up the telephone handset (on the left hand side of the unit) and press the green operator button. The operator takes your details and issues a personal extension number to activate the Hospedia bedside unit. The help desk is manned 24 hours a day but there may be a delay on occasions. Please be tolerant and remember that the call is free. When you are connected, you can listen to HRS and five other radio stations, every one free of charge. To contact you in hospital ask friends and loved ones to call you on 07046 38 followed by your personal extension number. To enjoy the entertainment features and make outgoing telephone calls, a Freedom payment card is required and offered from a one hour bundle through to a 12 day bundle, depending on stay. Vending machines dispensing Freedom cards are located throughout the hospital. To listen to Hospital Radio Stafford, press the green ’radio’ button. The receiver will display the channel name on the bottom of the screen. Hospital Radio can be found by scrolling the six radio channels using the buttons on the bottom of the handset. We hope you enjoy listening. You can listen to us on either the headphones or the unit speakers by pressing the button. Remember, Hospital Radio Stafford is free. HRS is one of the many services available to you free of charge. 16 Hospital Radio Stafford .. the voice of a friend Your personal bedside Communication and Information system ... Visit our website www.hrstafford.org.uk 17 Please Play My Favourite Song When you listen to hospital radio, do you think, ’I wish they would play my favourite song’ or ‘I would love to hear some classical, jazz or maybe some country and western music’. Well, it’s really easy; there are four ways to do this. On the Hospedia television unit by your bedside, just pick up the telephone and dial *800 and instantly you will be in touch with Hospital Radio Stafford. Simply request your favourite piece of music from the radio presenter and we will play it especially for you. It’s that easy. If you are dab hand at texting on your mobile ‘phone you can also request your favourite song or dedication by texting HRS on 07704 872546. Please remember calls are charged at your network rate. Our Hospital Radio presenters regularly visit the Wards to ask patients if they would like a song played on air, and are always available for a chat. 18 If you have a friend or relative in either Stafford or Cannock Chase Hospital and you would like to dedicate some music and a message to them, dial from home on 01785 223456. You don’t even have to be in the hospital! So there are four easy ways to get your request played on the radio ... 1. Dial *800 from your hospital bed. 2. Text your request to 07704 872546 3. Request your song from the HRS presenter visiting your ward 4. Telephone direct from home on 01785 223456 You say it, we’ll play it! And the good thing is – it’s free. Hospital Radio Stafford .. the voice of a friend Welcome to the Monday Request Show Sheila and John have teamed up again to present their Monday Afternoon Request Show. They visit three wards at Stafford Hospital, including the Shugborough Children’s Ward, where they meet the young patients who keep up to date with what is happening in the pop world. However, the children sometimes look amazed that Sheila and John, because of their maturity, understand about the latest chart toppers. Sheila also regularly interviews live on air representatives from The Chase Citizens’ Advice Bureau. She asks a multitude of questions about a variety of topics with one thing in mind – to alleviate some of the problems and anxieties patients may have. Patients are also encouraged to ‘phone in using the free ‘phone number *800 to ask any question they wish. This service is completely confidential, no name or ward number is asked for or given out over the air. Anyone who would like further information and expert advice, please contact the County Advice Line number 0844 4111444 which covers Cannock, Rugeley, Stafford and Penkridge. Sheila will announce the telephone number and address on air during her programme. Many other members of the public sector are also interviewed on Sheila and John’s programme to explain about their roles in the community. Sheila is also part of the Saturday ‘crew’ and collects requests from Cannock Chase Hospital which she plays on her programme on a Saturday afternoon. Hospital Radio Stafford .. the voice of a friend 19 Community People with Dee Richardson Auctioneer, Ben Gamble Golf Coach, George Boden There's nothing like a good chat is there? When I look back over the years and remember listening to so many people from all walks of life I've met through Community People, it makes me smile and brings to mind how lucky I am to live in this community. From the Fire, Police and Ambulance services, Hospital Consultants, Management, Security and local dignitaries to people who have lived in the area all their lives, talking about their background and jobs. 20 Phyl Wright More recently my guests have included a representative of The Royal British Legion, a Musical Director, a farmer and a Staffordshire Hoard Guide. The show runs for half an hour and includes a couple of choices of the guests' favourite music. Honestly, I'm not kidding you their music choices are amazing ... eg a 90-year old choosing rock ‘n’ roll! So long live ‘a good old chat’, I can't wait to meet my future guests so ... Look out – you could be next! Dee Richardson Hospital Radio Stafford .. the voice of a friend Tony Crooke presents ... HRS Country & Rock ‘n’ Roll, Classic Country and The Golden Years of Rock ‘n’ Roll I began collecting rock ‘n’ roll records in the fifties – Paul Anka, Buddy Holly, Pat Boone, etc. I was a Buddy Holly fan, my brother an Elvis fan. I followed the pop scene through the fifties and early sixties and with the outset of the Mersey sound, my interest drifted to country music. My country collection only took off whilst living in Australia where country music was readily available with American television country shows aired regularly. It was there I began a lifelong following and collecting records of all the major artists and many fringe artists. With the introduction of CDs, lots of back catalogue items which were long deleted have now become available. I have played music in various venues for line dance events and have been the resident DJ for all but one of the 17 Wolvestock Country Music Festivals that attracts between 3000 and 5000 people over two days every July. I am able to cover country music from 1924 to the present day and rock ‘n’ roll from 1948 to the mid sixties and therefore I can mix the content of the programmes to include songs and artistes not normally on the general play lists. I joined HRS in 1976 and following training, began presenting request programmes and also the rock ‘n’ roll and country programmes. In addition, my music taste varies to some degree from Bach to Beyonce hence my collection contains music from most genres. Tony Crooke Hospital Radio Stafford .. the voice of a friend 21 Enter Our Very Own Girl Friday... Dee Richardson Queen of Comedy, Dee, says ... ‘Laughter is the best medicine and starts our weekend off with a smile on Fridays!’ There’s so much Love, Laughter, Joy and Celebration for me between 1 and 3pm on a Friday and it’s all because of you – yes, you new Mums, Dads and wonderful babies on Ward 9 and SCBU. I’m sure you’ve heard the great lines from Louis Armstrong’s classic song ‘What a Wonderful World’ ... I hear babies cry I watch them grow They’ll learn much more Than I’ll ever know. Oh how true that is and do you know – your babies seem far more advanced than in my day and not only that, you Mums are going home in no time at all (mind you, the thought of 22 listening to me for two hours soon speeds things up! ‘Who’s this visiting now?’ Oh, your name’s Dee. Come on quick, grab that bag, we want to break free!’ (with apologies to Queen) Of course, the love and pride in Ward 9 and SCBU is shared by all you Grandparents. I know how special Grandchildren are – it’s brilliant isn’t it – all the fun and no responsibility! Thinking about being responsible leads me on to the roles of all the staff on Maternity and Special Care Baby Unit. Aren’t they amazing. All Parents I’ve met over the years have sung their praises and I’d like to say a big thank you to them not only for their professionalism, dedication and care but for the welcome they always give me. It’s a privilege to have a peep at your tiny new ‘celebrities’ and to offer congratulations on behalf of Hospital Radio Stafford. Hospital Radio Stafford .. the voice of a friend Sponsored Bike Ride Hi, I’m Richard Birtles and I have been a presenter on HRS for nearly five years. I present a two hour Request show on a Tuesday night between 8 and 10pm. Recently a group of twelve presenters and friends completed a bike ride to raise funds for HRS. My co-host at the time, Sam Ostrowchow, organised the ride from BBC Radio Stoke back to the HRS studio at Stafford Hospital. We set off from Stoke at 9.30am. It was a cold but dry day and we made good progress along the towpath of the canal towards Stone; stopping at certain points to phone into the HRS studios. We arrived at Stone at 11am. Liquid refreshment in a pub was much appreciated. After we got going on the final leg to Stafford, the weather turned for the worse ... it rained and rained and rained but we persevered and reached our destination about 1.30pm. A good day which we all enjoyed and made £300 for HRS funds which made it worth the effort. Special thanks to the Titanic Pub in Stafford who provided transport for the bikes to Stoke and much-needed refreshments after the ride. Hospital Radio Stafford .. the voice of a friend 23 24 Please support the advertisers ... without their kind support this publication would not have been possible Are you safe from fire? Staffordshire Fire and Rescue Service is urging Staffordshire residents to book a free home fire risk check – it may just save your life. A home fire risk check involves Firefighters or a Service Technician visiting your home to give fire safety advice and fitting free equipment, such as smoke alarms, to ensure you are safer in your home. They will also help you plan escape routes so you and your family know how to get out of your property should your main exit be blocked in a fire. Head of Risk Reduction, Glynn Luznyj said: ‘Unfortunately a lot of people think they will never have a house fire, they think it won’t happen to them. People need to stop thinking it will never happen to them, it may do and a home fire risk check will ensure you are as prepared as possible for any eventuality. ‘Although home fire risk checks are open to everyone we prioritise checks to the elderly and vulnerable as these people are often less mobile and would therefore find it more difficult to get out of their property should a fire occur. ‘The vast majority of our fatal house fires in recent years have involved elderly people, so we really need to ensure they are as safe in their homes as possible. So if you book yourself a home fire risk check, book one for your elderly relatives and friends at the same time.’ Staffordshire Fire and Rescue Service also have a Push the Button campaign which encourages Staffordshire’s residents to ensure that their smoke alarms work by testing them on a weekly basis. Glynn added: ‘Although research shows us approximately nine out of ten people have smoke alarms a shocking seven out of ten don’t test them. A smoke alarm can only save your life if it works and the best way to check it works is to push the button once a week.’ The Service created a video featuring firefighters and staff to help remind people to Push the Button. The video was released in 2010 and has since gone viral, reaching almost 77,000 hits on YouTube. The video can be viewed via the Service’s website or official YouTube channel: http://www.youtube.com/user/StaffsF RS To book a free Home Fire Risk Check contact: 0800 0241 999. You can also book online at http://www.staffordshirefire.gov.uk/bo okyourhfrc.asp. For all other non-emergency enquiries contact: 08451 22 11 55 or log onto: www.staffordshirefire.gov.uk or www.direct.gov.uk/firekills. In an emergency dial 999. Hospital Radio Stafford .. the voice of a friend 25 Super Sheila Raises Funds Sheila Yard with Mrs Eva Eustace, Chair of Cannock Ladies Probus Club Hospital Radio Stafford relies on its volunteers to serve the patients on the wards of Stafford and Cannock Hospitals. Most of our volunteers are involved in meeting the patients on the wards and also playing music requests over the airwaves of HRS. Away from the studios, as a registered charity, HRS has to raise money to ensure that our valued service can survive. Without the kind donations, through public generosity, grants and sponsorship, our radio service would not exist for the benefit of the patients. There are many ways that Hospital Radio raises funds. One of them is through Sheila Yard’s contribution of providing talks about Hospital Radio to a variety of organisations in the local area. Sheila is an active and long standing volunteer for HRS and many local organisations have invited her to present talks on the subject of hospital radio and have kindly made a donation to the radio for Sheila’s time. In fact, over recent years Sheila has raised several hundred pounds towards the cost of refurbishing Studio One. All the talks have been well received, enabling the wider community to understand the work that everyone does at HRS to keep the patients of Stafford and Cannock Hospitals entertained and informed during their stay on the wards. If you belong to a club or organisation and would like Sheila to speak about the work that we do, please telephone our studios on 01785 223456 and leave a message. Sheila will contact you in due course. If you would like to join Hospital Radio Stafford, why not visit our website and request an application form and perhaps you could make a difference to someone’s life whilst in hospital. Hospital Radio Stafford 01785 223456 www.hrstafford.org.uk Follow us on Twitter @hrstafford 26 Hospital Radio Stafford .. the voice of a friend Why Don’t You Join HRS? To maintain its award-winning service to patients and staff in Stafford and Cannock Hospitals, Hospital Radio Stafford always needs new recruits TO JOIN HRS • • • • • • • must be aged 16 or over interested in working with people interested in ward visiting • in good health have good communication skills willing to join in fundraising activities able to make a weekly commitment interested in music beyond your own tastes TO APPLY To join HRS you need to complete an application form, available from [email protected] or write to Recruitment, Hospital Radio Stafford, Rear Lodge, Knight Avenue, Stafford ST16 3QA or you can print an application form from the website. IF ACCEPTED You will start a three month probation period, when you will receive training and be assigned to a regular programme. The Hospital Trust will undertake a Criminal Records check on each applicant. If all goes to plan, you'll be relieved of a modest membership fee and become a member. NOW YOU ARE A MEMBER Welcome to becoming a member of the award-winning service to patients and staff in Stafford. We look forward to your being a member for many years to come. Hospital Radio Stafford .. the voice of a friend 27 The Staffordshire Famous People Quiz Below you will find 20 questions about famous people who were born right here in Staffordshire, see how many you can get right ... 1 Musician Graeme Edge was born in Rocester in 1942, which famous pop group, around since the 1960s, is he a member of? 9 Staffordshire's most successful singer was born in 1974 in the Potteries and is known for his love of Port Vale Football Club, name him... 2 Which singer was born in Burton upon Trent in 1954 and had hits in the eighties including ‘Different for Girls’ and ‘Is She Really Going Out With Him’? 10 The writer Arnold Bennett was born in Hanley in 1867. What was his famous novel written in 1902 and set in the Potteries called? 3 The singer Julian Cope was raised in Tamworth, had success with his band in the eighties and a massive hit with ‘Reward’ in 1981. What was the group? 11 Which actor and comedian was born in North Staffordshire in 1962 and is best known for TV programmes including ‘They Think Its All Over’ and ‘Room 101’? 4 Rock musician Lemmy was born in Stoke on Trent, which band does he front? 5 Which famous writer was named after a picturesque lake in North Staffordshire? 6 Famous engineer Reginald Mitchell, born in Kidsgrove in 1895, is remembered for designing which famous World War 2 aircraft? 7 Stafford's most famous son was born in 1593, who was he? 8 Possibly Staffordshire's most successful sportsman, nicknamed ‘The Power’ and born in Stoke on Trent in 1960. Who is he? 28 12 Former Whitesnake guitarist Mel Galley, Deep Purple bass player Glenn Hughes and footballer Stan Collymore come from which Staffordshire town? 13 Staffordshire's most famous photographer died in 2006. Who was he? 14 A statue of which one of England's most famous and best loved footballers stands outside the Potteries Shopping Centre in Hanley? 15 18th century thespian David Garrick, DJ Richard Allinson, actress Helen Baxendale and writer and poet Samuel Johnson all hail from which Staffordshire city? Hospital Radio Stafford .. the voice of a friend 16 Possibly the world's most famous pottery manufacturer was born in Burslem in 1730 and his name is still synonymous with quality china ware to this day. Who was he? 17 Which world famous company was started by Joseph Cyril Bamford in Uttoxeter in 1945. 18 Edward Smith was born in Hanley in 1850. Which ship did he become the captain of? 19 Which Stafford born actor is famous for starring in the comedy series ‘Men Behaving Badly’? 20 Which comedian from Stafford wrote a best selling book about his travels around the world with the aim of meeting as many people as possible with the same name as him? by Shaun Geraghty If you would like to join Hospital Radio Stafford why not visit our website and request an application form and perhaps you could make a difference to someone’s life whilst in hospital. Hospital Radio Stafford 01785 223456 www.hrstafford.org.uk Follow us on Twitter @hrstafford answers page 44 Visit our website www.hrstafford.org.uk 29 The Dreaded Lurgy Visiting the wards to get requests, I accidently walked into the Accident and Emergency department (no pun intended) but I must have looked ghastly! At once a doctor and nurse rushed towards me and before I knew it I was on the trolley. Then the nurse sliced through my string vest which my mom had bought me in 1975 for Christmas; she was ruthless with those scissors and in two minutes I had that many wires and tubes in me I looked like Boris Karloff’s Frankenstein! The doctor (I’m sure his name tag read Crippen) said they were going to monitor me because of my funny complexion. Uh! He then asked if I suffered with any abnormalities to which I replied I have tennis elbow but have never played it but I did watch Wimbledon a lot this year! And also the gas bill gives me the heebie jeebies ... ‘have I had any alcohol’? he asked. ‘I had some wine gums last night, does that count?’ I kept saying I’ve only come to read the meter! But it fell on deaf ears. I even told them I knew what was going on as I regularly watched Holby City and Casualty every week. In the end I gave up and lay back and watched the world go by and rested with a lovely nurse feeding me with chocolate digestive biscuits and cups of tea (very nice). A chap was wheeled in who had been practising toxaloffy/toxsocklifly ... archery ... with his young son who thought he was Robin Hood and thought his dad was the Sheriff of Nottingham. The man said he had a bit of a headache. I’m sure the arrow in his head did not help but the chap said he could not see the point in it, archery that is, not the arrow! The patient in the next bed to me 30 was bandaged head to foot ... he had been given a pogo stick for his birthday and decided to test it in his lounge and was enjoying himself until he hit the ceiling and the chandelier. An hour later the paramedics brought a lady in with her left leg trapped behind her head and her right leg back to front, apparently she had been following instructions from her yoga book but page 17 and 18 got stuck together ... she missed a page and did herself an injustice! I was there for about four hours listening to hospital radio obviously and watching the world go by when Doctor Crippen asked if my face was okay and gave me a mirror to look at my mush. Eureka! I could now see what the problem was now! That morning a gang of us at HRS were painting the studio walls with red emulsion paint and it had splashed all over my face giving me the appearance of having the dreaded lurgy! After a good scrubbing down by a herculean nurse named Helga I was spick and span and discharged with a flea in my ear.. Now who do I see for a compensation form for cutting up my string vest! Get well soon! Keith Hibberts Hospital Radio Stafford .. the voice of a friend Well Man It has come round to that time of the year for my Well Man test. Blood and wee test, etc. I booked my appointment with the clinic and collected a plastic container for a urine test, I have always used a miniature whisky bottle before! Last year I left it on the bus! Someone must have had a shock that night, (wow, this is funny tasting Bell’s, yuk!) On arrival at the clinic I was introduced to Nurse D. Rackular who sat me down in her dungeon, I mean her surgery. Nurse D struggled to roll up my sleeve, I think the masking tape wrapped round the cuffs did not help but with the help of NHS scissors the deed was done. She showed me the needle which resembled a bodkin needle they used to repair carpets with! After tapping the vein with her fingers to bring it up for insertion, I am sure I heard her tapping an Abba song from the Hospital Radio unit, anyway with the vein risen and with a gleam in Nurse D’s eyes, the needle was inserted. (I am sure it came out the other side of my arm) the red stuff poured out and fed into what seemed like empty milk bottles and labelled (I am sure she wrote Transylvania on one bottle) After what seemed a lifetime but was about a minute, a kiddies plaster with a picture of Noddy was stuck on my arm and I was sent on my merry way. I seemed to limp out the clinic as all the blood was taken from my left side; I resembled an ashen Hunchback of Notre Dame. Three days later after a diet of kidneys to replenish the blood and some Mackeson stout (any excuse) I was back to normal, if I can call myself normal. Oh and by the way, I forgot to mention about the, you know, the err urine sample ... I promised the wife extra housekeeping to do it for me, I just couldn’t give anymore myself! A few days later I received a ‘phone call from Nurse D who informed me that my blood tests were okay ... and by the way, congratulations you’re expecting a baby! Keith Hibberts Hospital Radio Stafford .. the voice of a friend 31 Addaction Adsis Age Concern Alcoholics Anonymous Alzheimers Society Autism Networks British Heart Foundation British Red Cross Carers Association Southern Stafford Cerebral Palsy Childline County Air Ambulance Crossroads Care Diabetes UK Dial UK 01785 247606 0844 561 7079 01785 607060 08457 697555 01270 501901 01270 580444 0121 722 8350 01785 279840 01785 606675 0808 800 333 0800 1111 01384 241133 01782 268391 020 7424 1000 01302 310123 Disabled Living 0845 130 9177 Help the Aged 01785 819740 Home Start 01782 280850 Learning Disability 0808 808 1111 Marie Curie Cancer 01785 241523 Life 01922 712046/611255 Mencap 01785 785830 Mind 01782 262212 National Blood Service 0845 7711711 NHS Direct 0845 4647 NSPCC 0808 800 5000 Oxfam 01785 241286 Parkinsons Disease 01782 625255 Pre School Learning Alliance 01785 713915 Relate 01782 683050 Re-Solv 01785 817885 Royal British Legion 01785 226663 RNIB 01782 215755 Salvation Army 01785 257676 Samaritans 01785 243333 Scope 01785 252175 Stafford Furniture Exchange 01785 606674 Crisis Pregnancy Counselling Pregnancy Loss & Post Abortion Counselling Free Pregnancy Testing Information on Housing NEED TO TALK? Phone: 01922 712046 / 611255 email: [email protected] National Helpline: 0808 802 5433 Text LIFECARE followed by your message to 88020 For more information visit www.lifecharity.org.uk 32 Hospital Radio Stafford .. the voice of a friend Staffordshire Link Stafford Mental Health Stafford Voluntary Services Stafford Women’s Aid St John Ambulance Stop Smoking Stroke Association Sure Start Talk to Frank Victim Support Voluntary Action 01785 887990 0808 800 2234 01785 606670 0870 2700 123 08700 257124 0800 0434 304 01782 416139 01782 344910 0800 776600 01785 715666 01782 683030 For enquiries, details of local programmes and events phone 01785 257676 The Royal British legion provides financial, social and emotional support to millions who have served or are currently serving in the Armed Forces and their dependants. Nearly 9.5 million people are eligible for our welfare support. We can offer financial aid in urgent crises, or help homeless ex-service people get back on their feet. We also advise people on compensation claims and offer careers advice for those looking to make a fresh start after leaving the forces. If you are a serving soldier or ex-service and need help, please contact our office for friendly advice - 01785 226663 Many things can cause sleepless nights. Worry being one of them. Generally those worries can be talked over with someone close and often sorted out. Sometimes, however, that ‘someone’ may not be around. It could be that the worry is about that person or, in some cases, you may well be on your own. Kept to yourself, these worries will often get bigger and your sleepless nights get longer. If you feel that you have nobody to talk to, there is an option: Consider talking to Samaritans It does help sometimes to talk to somebody that does not know you and that keeps whatever is said, to themselves. The Samaritans can be contacted at ANY time day or night, in fact whenever YOU want to talk. If sleepless nights are a problem, or your worries are starting to affect your quality of life then please consider talking to Samaritans. The telephone number is Stafford (01785) 243333 Visit our website www.hrstafford.org.uk 33 34 Please support the advertisers ... without their kind support this publication would not have been possible If you would like to join Hospital Radio Stafford, why not visit our website and request an application form and perhaps you could make a difference to someone’s life whilst in hospital. Hospital Radio Stafford 01785 223456 www.hrstafford.org.uk Follow us on Twitter @hrstafford Broadcasting to Stafford and Cannock Chase Hospitals 35 36 Please support the advertisers ... without their kind support this publication would not have been possible The Largest Provider of Agency Nurses in the West Midlands goes Platinum In March 2012, Medacs Healthcare’s Nursing division was awarded Platinum status in an independent audit conducted by HealthTrust Europe (HTE), the procurement services provider for NHS West Midlands. As a supplier under the HTE Nursing Framework, Medacs Healthcare provides temporary nurses, theatre staff and healthcare staff to more than 40 West Midland trusts, strengthening our position as the region’s largest provider of agency nursing staff. The audit measures how many of the nurses and healthcare assistants supplied are fully compliant and have completed up-to-date documentation. It’s an important way of ensuring temporary nursing agencies are supplying competent people to the NHS. More about Medacs With over 20 years’ experience, Medacs Healthcare is a leading provider of healthcare recruitment services in the UK. Supplying into NHS Trusts, PCTs, Local Authorities, GP Surgeries and the Private Sector, we have established a reputation for providing a quality of service and integrity that is second to none. Doctors The UK’s largest supplier of Locum Doctors to the NHS and a key provider of General Practitioners into a wide variety of Primary Care roles. For more information, visit www.medacs.com/doctors Nursing A key provider of General and Specialist Registered Nurses, Theatre Staff and Healthcare Assistants throughout England, supplying the NHS and private sector. For more information, visit www.medacs.com/nurses Allied Health Professionals and Health Science Services Supplying the full range of medical professionals across Pharmacy, Therapy, Laboratory and Clinical Support services. For more information, visit www.medacs.com/professionals Social Care A national supplier of high quality Social Care Workers ranging from Nursery Assistants through to Qualified Social Workers. For more information, visit www.medacs.com/socialcare To register your interest in nursing work, email your CV to [email protected] stating your preferred band, specialty and location to work. Please quote ASNSP312H in the email. Hospital Radio Stafford .. the voice of a friend 37 Leave your own home, why? If you want to live as independently as possible, you may need support to stay in your own home. Social services department at your local authority can provide a range of services to help. For example, you may need help with cleaning or would find it useful t have a bath rail fitted. You may be entitled to financial help to maintain your own home. To find out what sort of help you could get, you will need to have a health and social care assessment from your local social services team. You may also be entitled to ‘direct payments’. These are local council payments available for anyone who has been assessed as needing help from social services and who would like to buy in services instead of receiving them from the local council. For example, direct payments could be used to pay a home help. 38 When the time comes and you feel you can benefit from help with daily living, there is an option that enables you to remain at home and receive the care and support needed. There’s no place like your own home, for privacy, comfort, recovery and support. Giving up your independence and moving into a residential care home is usually a one way move, receiving help at home postpones that event, allowing you to remain part of your local community. Care at home can take the form of regular visits to help with things like dressing, washing, cooking, cleaning and shopping. When recovering from illness many doctors agree patients recuperate better and quicker in their own homes. Home comforts and freedom of choice are top priority at any age so why should you change priorities when you get older. Making your home easier to live in You may find making adaptations to your home – like adding hand rails, draught excluders or bath hoists Hospital Radio Stafford .. the voice of a friend – useful. You can get advice from your local social services department and, in some cases, receive financial assistance to alter your home. If shopping is difficult, you may want to consider internet shopping. Some shops and supermarkets deliver shopping to your door. You may be able to get financial help to warm your home. If you are a carer you may benefit from getting some help at home. Perhaps it would be useful if the person you care for visited a day centre for a few hours to let you have some personal time. You may also benefit from some home help like cleaning. The provision of meals as a community care service could mean a daily delivery of a meal or the delivery of a weekly or monthly supply of frozen food or provision of meals at a day centre or lunch club. Visit our website www.hrstafford.org.uk 39 Whatever your age, fitness level or body shape, it’s never too soon or too late to start thinking about living healthily. You can take a step towards healthy living by making a few basic changes to your daily life. Walk more: Take the stairs instead of the lift; use your lunch hour to have a half-hour walk; walk instead of driving short distances. Exercise: Walking short distances instead of driving them and taking the stairs instead of the lift are just two ways of building exercise into your daily life. Eat better: Try to eat more fruit and veg and less fat, salt and sugar. 40 Ensure you eat a good amount of starchy foods (rice, bread, pasta and potatoes) and some protein-rich foods like meat, fish, eggs and pulses. Cut salt: Most of us are eating far too much salt through bought soups, sauces, biscuits, cereals and ready meals. We only need 6 grams of salt a day – a teaspoonful. Drink more water: Our bodies need six to eight glasses or two litres of water every day to ensure everything is in good working order. Diet and nutrition: What you eat is important. Your diet can affect how well you feel. If you eat the right foods, you can protect yourself and decrease your chances of getting ill – from minor ailments to more serious illnesses. In the UK, we eat an average of three portions of fruit and veg per day, we really need to have five daily portions. Hospital Radio Stafford .. the voice of a friend Visit our website www.hrstafford.org.uk 41 Markets in Cannock Chase Cannock and Rugeley have been holding markets since the 13th century when the original Royal Charter was first issued. The markets are situated in the town centres and offer a diverse range of products and services. There are currently 61 stalls in Cannock Market Hall, 27 stalls in the Prince of Wales and 45 stalls in Rugeley market Hall. The three council markets in the area are: Cannock Market Hall, Market Hall Street, Cannock; Prince of Wales, Church Street, Cannock Rugeley Market Hall, Bees Lane, Rugeley. Cannock Chase Shopmobility The service now runs from Cannock and Rugeley Indoor Markets and is available on Market Days 9.30am-3.30pm (Cannock-Tues, Fri, Sat. Rugeley-Tues,Thurs,Fri,Sat) To ensure availability please book at least 24 hours in advance by calling Cannock Indoor Market on 01543 464558 or Rugeley Market on 01889 584845. If you`re not already a scheme member, you`ll need to register and pay a one-off registration fee of £5. You`ll need two valid forms of identity, showing proof of name and address. Hire charge is just £1.50 an hour for a motorised scooter. 42 Please support the advertisers ... without their kind support this publication would not have been possible Spot the Saying See if you can decipher the brainteasers below. They could be phrases, sayings, titles or expressions. . .. zzz MIND YOU BAG MATTER LOOK TWINKLE NEDRAG TWINKLE BOJACKX BACKWARDS G RULES lie lie lie lie lie lie CATCH lie LEVEL BEND Hospital Radio Stafford .. the voice of a friend 43 Spot the Ad Below are parts of various advertisements that appear somewhere in this magazine. Can you find them and name the advertiser? ANSWERS: Staffordshire Famous People Quiz: 1 The Moody Blues; 2 Joe Jackson; 3 The Teardrop Explodes; 4 Motorhead; 5 Rudyard Kipling; 6 The Spitfire; 7 Izaak Walton; 8 Phil Taylor; 9 Robbie Williams; 10 Anna of the Five Towns; 11 Nick Hancock; 12 Cannock; 13 Patrick Lichfield (The Earl of Lichfield); 14 Stanley Matthews; 15 Lichfield; 16 Josiah Wedgwood; 17 JCB; 18 The Titanic; 19 Neil Morrissey; 20 Dave Gorman. Spot the Saying: Sleeping bag; mind over matter; look behind you; twinkle, twinkle, little star; back garden; bend over backwards; jack in a box; ground rules; tooth fairy; little white lies; split level; catch up Hospital Radio Stafford is grateful for contributions from all authors of articles. However, neither the Hospital nor the Hospital Radio can accept responsibility for the veracity of the advertisement or articles which appear in this magazine. The publisher has endeavoured to ensure that all information and artwork inside this magazine is correct at the time of going to press. © Hospital Radio Publications 20112 44 Please support the advertisers ... without their kind support this publication would not have been possible Need Help With Repairs, Improvements or Adaptations to Your Home? Orbit and Metropolitan Home Improvement Agencies (HIA’s) offer a number of services to enable home owners and private tenants to continue living independently in their own home, rather than moving to alternative accommodation. How we can help you Our staff will give you free advice and talk you through different options and services which may benefit you and improve your quality of life. We Provide the Following Services Handyperson Home Safety Check Home Fire risk Checks Health through Warmth Home Improvement, Repairs & Adaptations Equity Release For further information contact you local office Stafford 01785 619630 Cannock, Lichfield, Tamworth & South Staffordshire 0203 535 3670