IMPulse Volume 2, Issue 3 - Summer 2011

S U M M E R 2 0 1 1 Innotech‐Execaire, Montreal T H E I M P G R O U P E M P L O Y E E N E W S L E T T E R Dear IMPers: Thanks to all the employees who took the time to participate in this year’s employee survey. Your opinions are important and are helpful to manage‐
ment as we work together to grow the Company. Despite the slow eco‐
nomic recovery and the continual pressure on selling prices from our customers, IMP can celebrate many successes this past year. In addition to our selection as one of “Canada’s 50 Best Managed Companies” and as one of “Canada’s Top 100 Employers,” most recently IMP was selected (by the Financial Post) as one of the “Top 10 Places to Work” in Canada. CanJet continues to grow with additional flying activity this past year and achieved year‐over‐year improved customer satisfaction ratings. In total, CanJet carried over 1.2 million guests to sunny southern destinations. IMP Aerospace continued to attract new foreign customers in Amherst, Hammonds Plains, and at its Halifax airport facilities. Canada is investing heavily in the purchase of new air‐
craft, ships and army equipment, and our management teams are working hard to obtain long‐term jobs for our IMP businesses that support our Ca‐
nadian Forces. It is particularly satisfying to learn about the successful search and rescue missions the Cormorant fleet complete while being sup‐
IMPulse Contributors
2011 Employee Survey
Baffin Island Rescue
IMP Aerostructures—a new name
Oak Island Treasure Tours
A/C 9433 Global Vision Interior
Execaire Delivers B1900D
2
2
3
3
3
4
4
Oak Island’s New Executive Chef
Harding Medical PEI
Guild Hall “Royal” Makeover
Montreal FBO - Pilots’ Choice
Aerospace Employee Honoured
Best Food at Chef’s for Unicef
IMP Aerostructures Family Tour
4
5
5
6
6
7
7
Volume 2, Issue 3 ported by our IMP maintenance teams. Innotech has a wonderful opportu‐
nity to increase our Global Express business aircraft interior completion business with Bombardier, and Execaire has successfully added more man‐
aged aircraft to its fleet including aircraft based in the South Pacific and the Canary Islands. CAN‐med Healthcare continues to play a vital role in providing much‐needed assisted daily living aids to thousands of Atlantic Canadians. This past year, CAN‐med’s health imaging equipment was purchased by many new hospitals and clinics in almost every province in the country. Our two hotels have been successfully rebranded Atlantica and both have enjoyed increased year‐over‐year occupancy. IMP Solutions and our Customer Care Centres are growing as well. A new business process manage‐
ment practice has been opened in Ottawa and new international customers have been found for our products and consulting ser‐
vices. As we all focus on growing the business, management teams continue to improve our processes and productivity, and I can honestly say there has never been a more exciting time being an “IMPer” than now. CAN-med’s New President
IMP Sells Marine Division
A New Look at Oak Island
IMP Aerostructues - Safety...
CanJet’s New SOCC
IMP Group Retirement Program
The Five “S” System
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9
8
9
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10
Steps for Life
Co-Ordination of Benefits
Chef’s Creations
Whistleblower Hotline
10
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2011 Employee Engagement Survey Sandi Chase‐Caron—IMPulse Editor Manager, HR Policy, Program, Training & Development Corporate HR I am pleased to have resumed responsibility for Corporate Human Resources effective April 1, 2011, when Julie Rehemtulla assumed the role of President of CAN‐med Healthcare. I have a strong commitment to the ad‐
vancement of human resources initia‐
tives at IMP and I look forward, once again, to working with the HR leaders from all our Business Units to continue to build upon the positive changes that have been implemented over the past few years. Our Annual Employee Engagement Survey is key to our advancements in human resource initiatives. We are very pleased with the increased participation for the Employee Engagement Survey this year. Sixty percent (60%) of all of our employ‐
ees provided feedback to help IMP determine what is working and where there is room for improvement. This is an increase over last year’s participation rate of 52%. Thank you for taking the time to provide your feedback. ClearPicture has compiled the statistics and summarized your predominant comments. Overall, the favourable ratings have again im‐
proved. This year, the overall favourable rat‐
ing is 55%. In 2010 and 2009, the overall fa‐
vourable ratings were 51% and 45% respec‐
tively. Our trend is going in the right direction. While an increase is positive, we realize that there is still work to be done, particularly, in the areas of Performance Management, Infor‐
mation Sharing and Leadership. Ann Gilfoy Health, Safety & HR Officer IMP Aerostructures Susan Hackett Executive Assistant Atlantica Hotel Halifax Clair Henderson CSH Support Processes Specialist IMP Aerospace Charles Landry Regional Operations Manager Harding Medical Diane Linhares Human Resources Analyst Innotech‐Execaire Aviation Group Candace Mitchell Administrative Assistant CAN‐med Healthcare Matthew MacKenzie General Manager Atlantica Hotel & Marina Oak Island Kim Maguiness Director, Human Resources CanJet Paul McCabe Vice President Engineering IMP Aerospace Nancy McWhinney Manager, Group Benefits Corporate HR Laura Oakley Sales & Catering Business Development Manager, Atlantica Hotel Halifax Jennifer Rudolph Human Resources Manager CAN‐med Healthcare Susan Wilson Human Resources Generalist Atlantica Hotels Kent Woodside Executive VP, Operations CanJet Jennifer Young Administrative Assistant Atlantica Hotel & Marina Oak Island Printed on 100% Recycled Paper As a result of your feedback in previous years, we continue to communicate each quar‐
ter through this company‐wide employee newsletter. The company employee intranet, myIMP has been launched at a number of divisions and will be available to em‐
ployees at all divisions in the coming months. Many employees have gotten involved in Employee Engagement Action Teams or Focus Groups to gen‐
erate ideas for improvement in your various divisions and departments. Thank you for the effort and ideas that you continue to contribute in making improvements to your work environ‐
ment. The table below shows the company‐wide comparative data for each category of the survey for the past three years. The Corporate Human Resources team is currently delivering more detailed results to your divisional lead‐
ers. Those results will then be presented to employees by each division’s management team in conjunction with Human Resources. Thank you once again for your participation. Best regards, Bernie O’Rourke Senior Vice President 2011 Employee Engagement Survey Results 2011 Participation Rate 60% 2,082 Employees Summer 2011 I M P u l s e Volume 2, Issue 3 Karl Brown Manager, OHS & Environment Corporate HR 2010
%Fav
2010
%Fav
2009
%Fav
All Categories
55
51
45
Management
Health and Safety
Performance Management
Work Environment
Information Sharing
Engagement
Leadership
71
73
53
52
49
49
43
65
66
49
50
44
47
39
47
59
46
46
38
46
35
Email your suggestions to: [email protected] 2 On April 15, 2011, at 2:00 p.m. local time, 413 Rescue and Transport Squadron based in Greenwood, Nova Scotia ,received a call from the Joint Rescue Coordination Centre in Hali‐
fax to assist two stranded hikers who were hiking in Auyuittuq National Park on Baffin Island. The last known position for the hikers was 2,435 kilometres north of Greenwood (NS). A CH‐149 Cormorant helicopter (912) from 103 Squadron Gander, Newfoundlan‐
dand ,a CC‐130 Hercules aircraft from 413 Squadron, Greenwood, were tasked to assist. Due to the shear distance and transit time for Gander’s Cormorant to fly to Iqaluit, Green‐
wood’s Hercules transported a second Cor‐
morant aircrew who would relieve the Gan‐
der aircrew once they arrived. It was also decided to take a maintenance crew (IMP employees) from Greenwood. The Aerospace employees responded in short notice and three IMP technicians went to Iqaluit in the Hercules. The search area was extremely mountain‐
ous and was described as some of the most challenging terrain flown in. At approximately 3:00 a.m. Atlantic Standard Time, after about fourteen hours of flying, CH149 Cormorant led by the Greenwood IMP technicians before 912, from Gander, arrived in Iqaluit. Green‐
wood IMP technicians carried out scheduled the aircraft could set off on its return flight to maintenance prior to the aircraft being Main Operating Base (MOB) Gander. If the handed over to the awaiting Greenwood Greenwood IMP Technicians had not been aircrew to proceed to the search area and deployed, valuable flying time would have take over the search from the Hercules. been used flying to MOB Gander for techni‐
The weather was clear and the outside cians. Having the Greenwood IMP Techni‐
temperature was minus thirty degrees cel‐
cians ensured the rescue was successfully sius, with winds strong enough to cause frost‐
carried out in the shortest time possible. The bite to any exposed skin immediately. The effort and time involved in this rescue by the first hiker, who was visible from the air, was a IMP Technicians demonstrates their dedica‐
41 year old female who was extremely cold tion and flexibility. and had frostbite to her hands. She was Well done and thanks to all the IMP em‐
brought on board the helicopter and treated ployees involved in this rescue. for mild hypothermia and frost‐
bite. Her hiking partner, who had fallen into a nearby crevasse ap‐
proximately twenty one hours earlier, was conscious but injured. After assessing the situation, it was decided to use a Rope Rescue System to extract the hiker. The hiker was on a small ledge about 25 ft down with injuries to his right side, frostbite and was hypo‐
thermic. Both hikers were treated for their injuries while enroute to Iqaluit in Cormorant 912. Upon landing, there was more maintenance to be carried out and left to right: Bill Snow - AVN DCC (Deputy Crew Chief),
a flying control problem to be tack‐
Rollie Arsenault - AVS Tech, Terry Rogers - AVN Tech, IMP
IMP Aerostructures—a new Name for IMP Aerospace Components Effective April 1st, 2011, IMP Aerospace Components (Amherst) changed its name to IMP Aerostructures, a Division of IMP Group Lim‐
ited. This change was made to better reflect the strategy and success IMP Aerospace Components (Amherst) has enjoyed in moving the business towards providing its customers with complete structural assemblies, as well as to move away from its reliance on the highly competitive steel metal parts business. Atlantica Hotel & Marina Now Offering Oak Island Treasure Tour Packages Atlantica Hotel & Marina is very excited to an‐
nounce that in partnership with the Friends of Oak Island Society, they have opened their onsite museum of Oak Island artifacts. For the first time ever, many of the photos and artifacts will be available to the public. The owners of Oak Island will begin excavation of the Money Pit this spring, in the final pursuit of the illusive truth and treasure. The govern‐
ment of Nova Scotia has given a final date for treasure hunting (aka Treasure Trove Li‐
cense) to the Oak Island group of December 31, 2011. This treasure hunt is the longest in history and is on our doorstep to explore. Visit soon! Oak Island Treasures Tour Packages are $189. For the first time in 15 years, you can be one of the special few to enjoy this fabu‐
lous opportunity. Guests will enjoy a 1‐night stay on select weekends over the summer, including a welcome gift, a breakfast credit of $25 for our ocean view restaurant, and guar‐
anteed tickets for a 1.5 hour interpretive walking tour of the world famous Oak Island. 3 Rain or shine, don’t miss this opportunity to be a part of world history. 2011 may be the final year. Dates are limited. Summer 2011 I M P u l s e Volume 2, Issue 3 Baffin Island Rescue by CH149 Cormorant Summer 2011 I M P u l s e Volume 2, Issue 3 A/C 9433 Global Vision Interior Execaire Delivers B1900D On April 14, 2011, Execaire flew a B1900D from Canada to Las Palmas in the Canary Islands (Spain) off the coast of Africa. This aircraft will be used to support one of I.M.P.’s clients currently operating a mine in the Sahara Desert. A Cessna Citation V Ultra, equipped with a gravel kit, a modification to an aircraft to enable it to land on a gravel run‐
away, will also be used to support our client’s regional management and projects teams in the Canary Islands and Africa. It will follow the B1900D to Spain and Africa in a few weeks. A very big thank‐you to Serge Boudreault ‐Director of Flight Opera‐
tions, Serge Brazeau ‐ Director of Maintenance, Jamieson Collins, ‐ Chief Pilot, Ontario Region, Laurent Delbarre, ‐ Chief Pilot, Quebec and the Atlantic Region and Walter Men‐
dela – Chief Pilot Prairie Region and all of the support staff at Exe‐
caire for a job very well done. Innotech is currently designing and building its first Global Vision inte‐
rior (s/n 9433), which will be the 2nd aicraft of its kind to enter ser‐
vice. With its new enhanced flight deck and improved ergonomics, this new style of interior will prove to be an exciting and important challenge for the team, and a major milestone for Innotech’s continu‐
ous customer relation‐
ship with the Bombar‐
dier Global platform. Atlantica Hotel & Marina Oak Island welcomes Scott Youden as Executive Chef The Atlantica Hotel & Marina Oak Island is delighted to welcome Executive Chef Scott Youden to the Atlantica Hotels family effective May 3rd, 2011. A sixth generation Newfoundlander, Scott hails from Topsail and now resides in Mahone Bay. He had the opportunity to grow up all over North America, includ‐
ing Alberta, Utah, California, Maryland, New York, and Virginia. After landing his first dishwashing job at thir‐
teen, Scott became obsessed with Culinary Arts. As a graduate of the Culinary Institute of America in Hyde Park, New York, Chef Scott has had the opportunity to cook with many notable chefs, including Larry Forgione, Wolf‐
gang Puck, Emeril Lagasse, and Jose Andres among others. While working in New York and Washington, D.C., he cooked for many notable personalities including Bishop Des‐
mond Tutu, former Governor Arnold Schwar‐
zenegger, White House press secretaries, Printed on 100% Recycled Paper cabinet secretaries and even The Grateful Dead! He has most recently worked as the Executive Chef/General Manager of The Fo’csle in Chester and from 2005 to 2007 worked as the Executive Chef for the Westin Annapolis and the Hilton Mark Center (Davidson Hotels). Scott appreciates a very simple approach to cooking. High quality, local ingredients prepared well are essential to his style of cooking. Building relationships with local suppliers plays an important role in his seasonal menus. As someone who has lived in many places, Scott’s culinary strengths are in regional and seasonal cuisine. With a focus on building relationships with his guests, he strives to create the perfect dining experience. Scott enjoys teaching and hopes to foster culinary passion in each mem‐
ber of his kitchen team. 4 Scott and his wife, Cara, have 4 “awesome” children: Hope (10), Liam (7), Patrick (4) and Sam (almost 2). “I am desper‐
ately trying to convince my wife that we need a dog, but so far she is resistant. I know if I have the kids keep begging for one, she will eventually give in!” Scott likes to devote his spare time to his family and enjoys sailing, fishing, golfing, and photography. They built their home in Mahone Bay just over 3 years ago. He is a big history buff and enjoys books about history, particularly World War I or II. He also enjoys reading chef memoirs and books about food. He was a member of a high school garage band and loves Classic Rock‐ the Beatles, Elvis Costello, the Police, Van Halen, and Rush are favorites. “I am so looking forward to creating new and exciting menus, emphasizing the great regional food that defines the Maritimes. Together, our strong kitchen team will meet and exceed each guest’s individual expecta‐
tions.” Summer 2011 I M P u l s e Volume 2, Issue 3 Harding Medical PEI has a New Location After 20 years in the same location, Harding Medical PEI decided they needed a new look and with it came a new location. They recently moved their operations to 17 MacAleer Drive, Charlottetown. The grand opening event was held May 13th with many of their suppliers’ repre‐
sentatives helping out by showcasing their products, doing in‐services and answering questions. It was a great occasion to see some of their clients and people they work with everyday, like occupational thera‐
pists, physiotherapists and also staff from the department of Veterans Affairs. left to right: Harding Medical Charlottetown
staff: Charles MacEwen, John Langille, Bernie
Plourde, Dave MacLean, Gail Macneill. Missing
from photo is Dave Perry.
Guild Hall Gets a “Royal” Makeover at Atlantica Hotel Halifax The largest banquet space at Atlantica Hotel Halifax, the Guild Hall, recently underwent a complete makeover during the month of Janu‐
ary. They are proud to report a successful and timely renovation for this popular wedding and corporate event venue. They have received a tremendous response to the new look, espe‐
cially from attendees of the sold out Royal Wedding Breakfast event held there on April 29th. The Guild Hall was completely decked out – as were the 200 guests. Fancy hats and dress were the trend at this royal celebration. Several media outlets covered the event, and at one point during the morning, aired live with CBC’s Colleen Jones onsite and Peter Mansbridge in London. The radio station Lite 92.9 was onsite broad‐
casting live, as well as News957, CTV and French language CBC. The breakfast was a great way to kick off the busy season in the Guild Hall with its fresh, contemporary feel. Executive Chef Luis Clavel’s crea‐
tive take on the traditional English “fry up” breakfast was a huge hit – the menu having been co‐designed with Halifax’s resident Brit, Pete Luckett. They were lucky to have Pete help judge a fancy hat competi‐
tion at the event along with Fashionable People, Questionable Things blogger Lesley‐Anne Steele‐
worthy and Laura Oakley, Sales & Catering Busi‐
ness Development Manager of the Atlantica Hotel Halifax. The event was enjoyed by all. The staff of the Atlantica Hotel Halifax look forward to hosting many more of their valued clients at the hotel during 2011! 5 above: picture from the Atlantica Hotel
Halifax that appeared in the London Daily
News
left: Grand Beginnings Décor provided the
decorations for the Royal Wedding event
Summer 2011 I M P u l s e Volume 2, Issue 3 Montreal FBO Voted Fifth in the FltPlan.com Pilots’ Choice Survey Congratulations to everyone at the Shell Aerocenter in Montréal on being voted Fifth Place Canadian FBO in the FltPlan.com 2011 PILOTS’ CHOICE Survey. This year’s survey garnered 45% more entries than 2010, making it one of the larg‐
est surveys in the industry. Shell Aerocenter in Montreal was selected by registered Fltplan.com users from a large field of com‐
petitors. As the largest flight planning website for business and corporate pilots, this is certainly an honor given to Shell Aerocenter by their most important customers. Front Row (left to right): Joel Bédard-Vice-President & General Manager FBO
Eric Bell - Refueller, Sandrine Dahan - Manager FBO, Jacqueline Legault Customer Service Representative, Robert Goora - Refueller
Back Row (left to right): Sinan Elali - Refueller, Geoffrey Proppe - Refueller
Paul Bigras - Refueller
Commendation for IMP Aerospace Employee Main Operating Base Gander AVN Technician, IMP, Mr. Brian Connolly is presented a Com‐
manding Officer (CO) 103 Search And Rescue (SAR) Squadron Commendation by Major Steve Reid from the CO 103 SAR Squadron. Brian was deployed to St. John's, NL, with 103 SAR Squadron for Boat Camp, a focused training period for the Squadron to upgrade Search And Rescue (SAR) skills. During a post inspection of a CH 149 Cormorant, he noticed what appeared to be a black grease mark on the mounting lug of an engine starter. The mounting lug's limited access made a detailed inspection difficult to undertake. Undeterred Brian continued with the inspection and dis‐
covered the mounting lug to be cracked and further discovered the starter to be mis‐
aligned. Had this gone unnoticed, failure of the starter was probable with damage to the surrounding engine components and struc‐
ture the most likely outcome. Brian is commended for his vigilance and determination in resolving the suspected crack on the engine starter mounting lug. His actions and subsequent discovery of the mis‐
Printed on 100% Recycled Paper aligned engine starter prevented a possible emergency situation…. Well Done Brian. Resilience® Your IMP Employee Assistance Program Counselling for: marital & family problems stress psychological disorders alcohol & drug problems bereavement lifestyle problems referral for financial & legal problems and more Major Steve Reid, CO 103 Squadron & Brian Connolly, IMP
6 CANADA‐WIDE 24‐HOUR IMMEDIATE RESPONSE 1 866 644‐0326 TTY 1 888 384‐1152 On April 6, 2011, Team Atlantica Hotels was voted Best Food by those in attendance at the Chef’s for Unicef event. The team had a gift given on their behalf to a child in need of therapeutic food to fight malnourishment. Room Brand Landside & Oceanfront Midweek Landside & Oceanfront Weekend May 16 ‐ Oct 15, 2011 $69.00 $79.00 Chalet Midweek $159.00 Chalet Weekend $199.00 Plus HST per Night & Based on Availability Phone: 1‐800‐565‐5075 www.atlanticaoakisland.com left to right: Jeff Wiper- Sous Chef Atlantica Oak Island, Ed Cassidy- Sous Chef Atlantica Oak Island, Leslie Hull- Executive Sous Chef- Halifax, Luis Clavel- Executive Chef- Halifax, Brenan Madill- Sous Chef- Halifax, Tony Pittoello-
First Cook, Dylan Sellars- Third Cook
IMP Aerostructures Family Tour On Saturday, May 14th, 2011, the weather may have been a real downer, but spirits were high when IMP Aerostructures proudly opened its doors to all employees and their families to come in from the rain and take a guided tour of the facility. Families were guided through‐
out the facility and got an inter‐
esting overview of what Mom and Dad do all day while at work. Special thanks to Mike Clark, Chris Clark, Jean McPhee, Sharon Smith and Glen McDonald, along with many other helpers, who acted as guides, displayed models, airplanes, or the children’s games – you all helped make this day a great success. THANK YOU! . 7 Summer 2011 I M P u l s e Volume 2, Issue 3 Atlantica Hotel & Marina Oak Island IMP Group Employee Preferred Rates Team Atlantica Hotels ‐ Best Food at Chef’s for Unicef Summer 2011 I M P u l s e Volume 2, Issue 3 CAN‐med Welcomes Julie Rehemtulla We are pleased to announce that ef‐
fective April 1st, 2011, Julie Rehem‐
tulla joined CAN‐
med Healthcare in the role of Presi‐
dent. With nearly thirty years experi‐
ence working for IMP Group in vari‐
ous capacities, it is Julie’s belief that sound employee and customer relationships are imperative for the business to succeed. She intends to provide the support needed to help these relationships flourish. Julie is excited to be a part of the Health‐
care team and is committed to familiarizing herself with the various products, services IMP Group Sells Marine and the daily issues which CAN‐med faces. She is looking forward to meeting and getting to know the rest of the team during her up‐
coming site visits. Other senior management changes at CAN
‐med, effective April 1st, 2011, include John Bonnell becoming the Vice President, Devel‐
opment and Relationships; Stephen McDon‐
ald, Vice President and General Manager; Matthew Favaro, Vice President, Operations:; Amanda Hynes, Director, Finance; and Carrie Davison, Controller. On April 5, 2011, IMP Group sold its Marine Division to Hercules SLR Inc. Hercules SLR Inc. is a Nova Scotia based industrial/safety com‐
pany with over 10 locations across Canada. Hercules SLR hired all of the IMP Marine employees. The combined company will be the largest industrial/marine/safety company in Eastern Canada with tremendous growth opportunities. We wish all the employees of the former Marine Division all the best in their future with Hercules SLR Inc. A New Look at Oak Island IMP Aerostructures—Safety… Think It! Live It!! Atlantica Hotel & Marina Oak Island has seen many wonderful changes and renovations this year. The Oak Island team would like to thank Robert Goldsworthy for the design inspiration and their wonderful Maintenance Department for the work that was completed in‐house. With the new look, the 180‐degree views, along with local lobster, mussels and seafood in Executive Chef Scott Youden’s seasonal offerings, the La Vista dining room is a great destination for dinner, located just 45 minutes from Halifax. Did you know that Atlantica Hotel & Marina Oak Island offers one of the very best marinas in the region? Now, to connect to the Ma‐
hone Bay waterways, they offer kayak rent‐
als, two options of sailing schools, coastline tours and fishing adventures and bike rentals to cruise the shore. Printed on 100% Recycled Paper On May 2nd, 2011, IMP Aerostructures kicked off its annual NAOSH week cele‐
brations by serving cake to all its em‐
ployees. Glenn MacDonald (QA Lab Tech) was the 2011 “Safety Slogan” winner ‐ SAFETY .. Think It! Live It ! Throughout the week, lots of em‐
ployees helped bring the ‘Safety’ message to the forefront, to re‐
mind all of the im‐
portance of safety, Roy Gilroy (USW 4883 President), Dave Pearson (VP & GM) and Ann Gilfoy (Health and Safety
Officer) and the members of IMP Aerostructures JOHSC (Jean McPhee, Sharon Smith, Jim
not only at work, Morehouse and Cindy Perry (missing from photo Earl Dow and Shelley Arsenault)
but at home as well. There were daily prize draws (winners were Jamie Scott, Vicki Crocket, Vaughn Mar‐
tin, Richard D’Orsay and Jim Pickard), 2012 safety slogan contest (winner was Jean‐Guy Girouard), “What do you know about H&S at IMP Aerostructures” above: Jamie Brown & Vaughn Martin
contest (winner was Cathy MacLeod). left: Cassandra Cotton & Ann Gilfoy
8 The introduction of a formal System Opera‐
tions Control Centre (SOCC) in the fall of 2010 has played a significant part in the success of our expanding airline. Today the SOCC is comprised of four (4) teams, including Com‐
mercial Operations, Maintenance Control, Dispatch and Crew Scheduling overseen by three (3) SOCC Duty Managers. With a focus on operational excellence, the SOCC team strives to provide crewmembers, airports and maintenance with current and accurate infor‐
mation so that our frontline staff can meet and exceed our customers’ expectations. Anticipating potential disruptions and provid‐
ing operationally acceptable solutions is the mandate of this high performing team of CanJet employees. During the winter of 2010/2011, CanJet operated in fifty‐eight (58) airports in fifteen (15) countries while operating a total fleet of twelve (12) Boeing 737‐800 aircraft. Each aircraft is equipped with 189 seats and In‐
flight Entertainment Systems for our custom‐
ers’ comfort. The airlines SOCC team coordinates all aspects of this complex operation from our Halifax hangar location at the Halifax Stanfield International Airport. Over the course of a recent twelve month period the IMP’s Group Retirement Program This isn’t new, but it is remarkable that only about half of all eligible employees in all the divisions of IMP are taking advantage of this program. If you are a permanent employee and have completed one year of continuous active service in any of the divisions of IMP, then you are eligible to participate in the IMP Group Retirement program. Under this pro‐
gram, provided you contribute the basic re‐
quired contribution ‐ IMP will match it. For example, an employee who earns $35,000 a year and contributes a basic contri‐
bution of 2% or $700 a year would have, with the company’s contribution, a total of $1400 a year to go towards your retirement. Over a 15 year period that’s $21,000 plus interest. If you are already a member of the RRSP program, then you are already reaping the rewards. If you aren’t a member, contact your local human resources representative today to sign up. Can you afford not to? airline operated approximately 7,000 flights and carried close to 1.3 million passengers. 
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IMP Employee Discount Rates From $119* [plus tax based on availability] Conveniently located close to shopping, dining, attractions & entertainment Complimentary high‐speed Internet access Complimentary local telephone calls Full‐service dining in Seasons by Atlantica. (In‐room dining available) Complimentary use of the Leisure Club featuring indoor pool, whirlpool, sauna & fitness equipment Same day laundry and dry‐cleaning, coin‐operated washer / dryer Heated underground parking (fee applicable) Ask for the IMP Employee Leisure Travel Rate* April 1, 2011 ‐ October 31, 2011 $119 plus tax *Rate is based on availability at time of booking. Blackout dates and some restrictions apply. Special discounts do not apply to group reservations. Rate is based on single or double occupancy. Executive level rooms are available for an additional $35 per room per night and include continental breakfast. *Proof of employment may be required at check in. email: [email protected] 9 Summer 2011 I M P u l s e Volume 2, Issue 3 CanJet’s New System Operations Control Centre (SOCC) Summer 2011 I M P u l s e Volume 2, Issue 3 Housekeeping is Safe‐Keeping at Work—The “Five S” System You never get a second chance to make a good first impression. The negative impres‐
sions and implications of poor housekeeping can affect you, co‐workers and clients. Mo‐
rale is lowered for most people who must function every day in a messy, disorderly work environment. Safety is an even more critical issue. If your housekeeping habits are poor, the result may be employee injuries ‐ or even death. You could also receive citations from regulatory agencies. Here are some results of poor housekeeping practices: Injuries, when employees trip, fall, strike or are struck by out‐of‐place objects; Injuries from using improper tools because the correct tool can't be found; Lowered production because of the time spent maneuvering over and around some‐
one else's mess, and time spent looking for proper tools and materials; Time spent investigating and reporting acci‐
dents that could have been avoided; Fires due to improper storage and disposal of flammable or combustible materials and wastes; Substandard quality of finished products because of production schedule delays, damaged or defective finishes, ill‐equipped employees, etc.; Lack of future work due to a reputation for poor quality; "Wall‐to‐wall" inspections due to the "first impression" of the compliance officer. General housekeeping rules to remember are: Clean up after yourself. Pick up your trash and debris and dispose of it properly, or place it where it will not pose a hazard to others. Institute a routine cleaning sched‐
ule. Keep your work area clean throughout the day. This will minimize the amount of time needed to clean a "larger mess" at the end of the day. Dispose of combustibles and flammables properly. If improperly discarded, they will increase the potential for a fire. Remove protruding nails and other sharp objects or hammer them flat to prevent someone from stepping on them or snag‐
ging themselves. Stack materials and supplies orderly and secure them so they won't topple. Stop workplace hazards and eliminate them Walking for Victims of Workplace Tragedy To help kick–off NAOSH Health and Safety week, IMP Aerostructures’ employees partici‐
pated in “Steps for Life.” Rick Comeau (with sons MacKenzie and Jackson), Darryl Fergu‐
son, Ian Wood, Don Oulton, Glenn Mac‐
Donald, Jean McPhee (with son Lucas and his friend Allison), Tina Flemming and Sharon Smith braved the cold windy “intense” weather on Sunday, May 1st, to participate in the 2011 Steps for Life Walk, which was held in Moncton, NB. With the help of fellow employees, IMP Aerostructures and USW 4883, these eight people raised $1, 325.11. “Steps for Life” is an event organized by “Threads for Life,” which is the charitable, national not‐for‐profit organization dedicated to supporting families along their journey of healing who have suffered from a workplace fatality, life‐altering injury or illness. Printed on 100% Recycled Paper 10 immediately when safe to do so, if it is not safe then report it to management. An uncluttered workplace shows respect for those who work there. Help keep it that way! A great way to accomplish this is by using the Five S systems at work. The Five S’s are: Sort ‐ the first step in making things cleaned up and organized Straighten ‐ organize, identify and arrange everything in a work area Shine ‐ regular cleaning and maintenance Standardize ‐ make it easy to maintain ‐ simplify and standardize Sustain ‐ maintaining what has been accom‐
plished For more information search online for: The Five S Safety System. Are You Covered by More Than One Group Benefit Plan? Many people have coverage under more than one benefit plan – for example, their own plan plus their spouse’s plan. If this is your situation, you can use both plans when submitting claims for Extended Health and Dental expenses. This is called coordinating your benefits, and it’s a great way to cover more of your costs. If you do not fully understand this provi‐
sion, you may be missing out on possible reimbursement for up to 100% of eligible claims through the COB process. This proc‐
ess was developed by the Canadian Life and Health Insurance Association to ensure con‐
sistency for all insurance companies and their insured members and we want to try to simplify a process that may appear to be quite complicated. I.M.P. shares in the cost for your Health and Dental (if applicable) premium. Based on this cost sharing, there are many families who choose to be insured for two family plans and therefore, a good understanding of the COB provision is important. You and your Spouse If you are the member under the I.M.P. Group Benefit Plan, your personal claims must be submitted to Manulife Financial first. If your spouse has a benefits plan, he or she must submit claims to his or her in‐
surance provider first. Once Manulife pays the eligible claim, you can then submit any unpaid portion to your spouse’s plan for COB. This means you may receive reim‐
bursement for this unpaid portion, if eligi‐
ble, under your spouse’s plan up to 100% of the eligible amount. Children When you and your spouse have coverage from two separate plans, claims for your children will be processed under the plan of the parent whose birth month falls first in the calendar year. COB uses month, then day, to determine which plan the children’s claims are submitted to first. When parents are separated or divorced, the custodial parent would claim under his or her plan first. So, how does Co‐ordination of Benefits Work? As an example of how COB can work so that you may receive reimbursement for up to 100% of your eligible claims, consider the following scenario: John and Joan have two children and two family benefit plans. John is insured under the I.M.P. Group Benefit Plan through Manulife Financial while Joan is a member of her employer’s plan with another insur‐
ance company (or Manulife Financial). John has a dental check‐up and he sends his $100.00 claim to Manulife Financial and receives 80% reimbursement or $80.00. The co‐pay amount John was required to pay out‐of‐pocket was $20.00. Along with his reimbursement cheque from Manulife Financial, he receives an Explanation of Benefits (EOB), which is a statement ex‐
plaining what portion of the eligible claim was paid. John then sends his EOB state‐
ment, along with a copy of the original claim, to Joan’s insurance company. Her insurer processes the claim and sends a cheque for the eligible amount of the un‐
paid balance. The result may be that John receives 100% reimbursement for the cost of his check‐up. What happens when their daughters, Emily and Laura, have a prescription to be filled at the pharmacy? Claims go first to the insurance company of the parent whose birth month is the first in the year and then to the other parent’s pro‐
gram. In this case, Joan’s birthday is in May while John’s birthday is in July. So if Emily or Laura needs a prescription filled at the pharmacy, their claims go first to Joan’s insurance company and later to Manulife Financial under the I.M.P. Group Benefit Plan for consideration of the remaining bal‐
ance. It is important to note when having a claim processed at the pharmacy, you should always advise the pharmacist that you have two insurance plans. This way, the claim can be conveniently processed. You will need to provide the appropriate insur‐
ance information such as the name of the provider, your spouse’s name and date of birth, as well as the appropriate subscriber numbers. 11 If you have any questions with regard to COB, please do not hesitate to contact John‐
son Inc. at 453‐9543 (local) or 1‐800‐453‐
9543 (toll‐free). The Importance of Designating a Beneficiary The importance of designating a beneficiary can be overlooked. In the midst of our busy lives, we forget to take care of this very important item when it comes to our bene‐
fit coverages. The information below will encourage you as I.M.P. benefit plan members to take care of this important detail when it comes time to review or designate your beneficiary for the first time. The Reasons to Designate a Beneficiary You should review and/or designate a bene‐
ficiary for any of your Life and/or Accidental Death & Dismemberment benefits you may have through the I.M.P. Group Benefit Plan. One of the main advantages of designating a beneficiary for these benefits is that the proceeds of the benefit are excluded from your estate upon your death. Through this exclusion, the proceeds are free from claim by any creditor of your Estate. The pro‐
ceeds are excluded because legal title ir‐
revocably transfers upon your death and the proceeds become payable to your bene‐
ficiary(ies) at that time. Another good rea‐
son to designate a beneficiary is to ensure that Life Insurance proceeds are distributed as per your wishes. A signed and up‐to‐date Beneficiary Designation Form will make certain that this occurs. Please take a moment to think about your beneficiary designations and if they are up‐to‐date. If your life has changed re‐
cently, i.e. married, birth of a child, etc., you may need to revisit your beneficiary desig‐
nation(s). If you are not sure of your benefi‐
ciary nomination, due to privacy, you, the member, may contact Johnson Inc. or check the Johnson Inc. Members Only Website at Johnson.ca Summer 2011 I M P u l s e Volume 2, Issue 3 Co‐Ordination of Benefits (COB) Summer 2011 I M P u l s e Volume 2, Issue 3 Chef’s Creations Chef’s Creations Luis A. Clavel Executive Chef Atlantica Hotel Halifax Frangipane (Almond Cake) Cooking time ‐ 20 min at 325F Ingredients ½ cup Butter ½ cup Sugar 2 Eggs 2 tsp Rum 2 tsp Vanilla Extract 1¾ tbsp Flour ½ cup Ground Almonds Procedure Prepare a pan lined with parchment paper 8x8 Cream butter and sugar until pale in colour Add eggs and mix Add rum and vanilla extract Add flour and almonds and mix, do not overwork Allow to cool in cake pan for 10 minutes Once cooled remove from pan and serve with whipped cream Scott Youden Executive Chef Atlantica Hotel & Marina Oak Island Sun Dried Tomato & Maple‐Balsamic Potato Salad 3 cups Potatoes, Diced, Boiled ½ cup Sun Dried Tomatoes, Julienned ¼ cup Basil, Shredded as needed Maple‐Balsamic Vinaigrette (recipe below) to taste Kosher Salt to taste Ground Black Pepper To assemble potato salad:  While potatoes are still warm, toss together with sun dried tomatoes, basil, and enough maple‐balsamic vinaigrette to coat the potatoes well.  Allow mixture to cool and then season with salt and pepper as needed  Allow potato salad to sit in the fridge at least for a couple of hours or ideally overnight. It’s probably nothing like your Mom’s potato salad, but a fun, new recipe to try out. Maple‐Balsamic Vinaigrette Part One ½ cup Balsamic Vinegar ½ cup REAL Maple Syrup 3 tablespoons Dijon Mustard (wholegrain is best) 7 cloves Garlic, peeled Part Two 2 cups Canola Oil or Olive Oil located at Atlantica Hotel Halifax
located at Atlantica Hotel & Marina Oak Island
Method Combine all of the ingredients from Part One in a blender or food processor and puree until smooth. When the ingredients from Part One are smooth, begin to drizzle in the oil. This will make a great emulsified vinaigrette that can hold in the fridge for weeks. Scott welcomes feedback: [email protected] Whistleblower Policy & Hotline 1‐877‐349‐6446 The purpose of the hotline is to provide a mechanism for all staff members, vendors, customers, partners and various other stake‐
holders to raise concerns regarding account‐
ing, internal accounting controls, auditing procedures, financial reporting irregularities, unethical business conduct and violations of the Company’s policies and procedures. The Whistleblower Hotline can be reached by calling 1‐877‐349‐6446. Your call to the Hotline is completely confidential and cannot be traced. In order to protect your confiden‐
tiality, the Chairman of the Audit Committee, who is one of the independent Directors of 12 the Company’s Board of Directors, will handle all Whistleblower Hotline telephone calls. A copy of the Whistleblower’s policy can be obtained from your Human Resources De‐
partment or Manager.