Execaire Conquers Challenges Working in Africa

Volume 4, Issue 4
FA L L 2 0 1 3
THE IMP GROUP EMPLOYEE NEWSLETTER
Jarrod Richards and Ernesto Cespedes of Execaire
Execaire Conquers Challenges Working in Africa
The Execaire operation in Nouakchott, Mauritania and
Gran Canaria, Spain has significantly been transformed
since starting in August of 2011.
When the contract was signed in August 2011, Execaire based in Las Palmas, Spain had one Beechcraft
1900D aircraft and one Cessna Citation Ultra aircraft, as
well as the necessary employees to support the movement of expatriate workers to and from a work site in
Africa. Twenty-five employees were hired for this new
IMPulse Contributors
Group President Message
Diversity Commitment
Execaire in Africa (cont.)
Scholarship Recipients
Solutions’ NOC
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Aerospace DMND visit
CH140 Torsion Box
CAN-med Achievers Club
Harding Recognition
Chef - Gold Medal Plates
Soldier On Program
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project, only two of which had previous experience with
Execaire, and none had experience operating in Africa.
During the first few months, the team faced challenges
with establishing an effective supply chain, pilot training, and working over many time zones.
In the Spring of 2012, a long-awaited second Beechcraft aircraft arrived. This was a relief for the team, as
they were dealing with a client who wanted more flights
to move their growing workforce and Medivac capability,
continued on page 4 > >
Oak Island Donation
Aerospace - Calgary Floods
OH&S Conference
IMP Community Volunteer
Employment Equity Team
Aerospace Walks - Autism
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CanJet Route Map
Aerospace at Oak Island
Corporate Barbecue
IEAG Barbecue
Wabush Fires
Whistleblowers hotline
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Volume 4, Issue 4
IMPulse
Fall 2013
Jeremy Agnew
Network Operations Manager
IMP Solutions
Karl Brown
Manager, OH&S & Environment
Corporate HR
Sarah Charlesworth
CSH Storesperson
IMP Aerospace
Sandi Chase-Caron—IMPulse Editor
Manager, HR Policy, Program,
Training & Development
Corporate HR
Luis Clavel
Executive Chef
Atlantica Hotel Halifax
Erin Densley
Marketing Manager
CAN-med Healthcare
Gladys Dsouza
Human Resources Assistant
Corporate HR
Lorna Hart
Director, Marketing
Cascade Aerospace
Claire Henderson
CH149 Support Supervisor
IMP Aerospace
Chris Kelly
Vice President - Commercial Planning
CanJet
Diane Linhares
Human Resources Analyst
Innotech-Execaire Aviation Group
Libby MacLean
Buyer/Purchaser
IMP Electronic Systems
Paul McCabe
Vice President Product Support
IMP Aerospace
Nancy McWhinney
Manager, Group Benefits &
HR Client Services, Corporate HR
Angela Steeves
General Manager
Atlantica Hotel & Marina Oak Island
Lisa Surette
Administrative Assistant
IMP Electronic Systems
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Dear IMPers:
We have many important employee
related programs at IMP. This edition of the IMPulse highlights a few
of those programs.
It is wonderful to see eight of our
IMPers’ children receiving scholarships to assist with the high cost of
their secondary education. Congratulations to the recipients.
The IMP Community Volunteer
Grant Program, which provides a
$250 donation to a CRA registered
charity where you have contributed
20 hours of your time in the past
year, has helped seven more charities in the first quarter of the 2013/14
fiscal year. Up to twenty-five thousand dollars per fiscal year is available, so submit your application as
soon as you have satisfied all of the
program criteria. This edition of the
IMPulse highlights the work Libby
MacLean does with the Girl Guides
organization.
Our Occupational Health and
Safety team recently held a conference to discuss programs and ways
of continuously making our workplace safer for all employees.
Our Employment Equity team,
who met for a two-day workshop in
September, is always working on initiatives to help create a more equitable workplace. The IMP Diversity
Commitment on the next page is
an initiative that resulted from last
year’s workshop. Personally signed
copies of these are being displayed
in all divisions, to remind everyone
of IMP’s commitment to diversity.
The employment equity data in
the table below is derived from what
you fill out on your Employment
Equity Self-Identification Questionnaire. We continue to work on
initiatives for making IMP a more
equitable place to work.
Thank you to all who drive our
programs and to all of you who support these initiatives. I believe this
helps make IMP a better place to
work.
Employment Equity at IMP
Average for years 2011 and 2012
At IMP
Ideal Equity
Gap
Women
1164
1231
67
Aboriginal
Peoples
51
54
3
Visible
Minorities
197
310
113
Persons with
Disabilities
60
182
122
IMPulse
Volume 4, Issue 4
STRENGTH THROUGH DIVERSITY
IMP DIVERSITY COMMITMENT
Fall 2013
IMP is committed to ensuring company-wide equal and fair
opportunities for all employees and applicants in order to build
a proportional representation of the designated group members
within occupational groups and salary levels.
THIS MEANS THAT:
We recognize the competitive advantages of embracing a workforce
of different race, family status, ethnic origin, colour, creed, religion,
gender, sexual orientation, ability and age.
WE DO THAT BY:
Attracting, retaining and developing a diverse workforce by
recognizing and respecting our diversity.
AND, WE DO THIS BECAUSE:
It’s the right thing to do.
Stephen K. Plummer,
IMP Group President & CEO
w w w. i m p g r o u p . c o m
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Volume 4, Issue 4
IMPulse
Execaire Conquers Challenges
Working in Africa
Fall 2013
The team learned
the hard way that
the desert gravel
would cause
damage to one
of the Beechcraft
engines.
continued from cover > >
which previously was complex and
difficult to support. Unfortunately,
the team learned that there are
many challenges of operating from
a desert gravel airstrip, one of which
was engine FOD (Foreign Object
Damage).
From May to October 2012, the
team assigned to the Citation Ultra
560 operation kept the “air bridge”
open for the client, while the rest
of the team focused on improving
the mechanical state of the two
Beechcraft aircraft. These aircraft
had been purchased from a South
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African distributor and needed to
be brought up to the Execaire “Gold
Standard.” During this period, as
the maintenance team fixed more
and more items on the aircraft, they
established a logistics system and
integrated database that was able
to support a truly global operation.
Over a short time, the “Gold Standard” was achieved and the pilots
became more satisfied with the
aircraft.
During the winter months of
2012/13, the client, seeking to develop efficiencies, contracted a
local commercial airline to fly their
expatriate workforce from Las Palmas to Nouakchott in a CRJ regional
jet. This allowed the Citation Ultra
to focus on executive transport,
while it also released the Beechcraft
aircraft for other dedicated operations in Africa. The team moved
their primary staging area from Las
Palmas to Nouakchott as the Beechcraft 1900Ds assumed the spoke
portion of moving passengers to and
from the work site. This allowed
for a more frequent and dedicated
flight service. The Execaire team,
however, needed to ensure that their
passengers made it to their connecting flight on time; thus the operation was pushed to excel at customer
service and timeliness.
With the majority of the air operation now focused in Africa proper,
it was decided to move the maintenance auxiliary sub-base from Las
Palmas to Nouakchott. With the
new base in Nouakchott, logistics
has become more efficient as it takes
less time to move a part to Nouakchott than to Las Palmas, but on
the other hand customs sometimes
blocks items for days, if not weeks.
Every day is a new challenge for
our Africa team! The team is also
excited to have recently added two
Spanish nationals as pilots to their
Beechcraft contingent.
The link between Mauritania,
Spain and Canada is very strong and
they will continue to work together
to further improve the operation.
Volume 4, Issue 4
Fall 2013
IMPulse
Congratulations to this Year’s IMP Scholarship Recipients
Paige Fleet
$1,500 Scholarship
Saint Mary’s University
Bachelor of Science
Daughter of: Ward Fleet
Aerospace & Defence, HIA, NS
Michael Bruccoleri
$1,500 Scholarship
McGill University
Pharmacology
Son of: Melodie Walters
CanJet Airlines, Montreal, QC
Maria Navarro
$1,500 Scholarship
University of the Fraser Valley
Child & Youth Care
Daughter of: Monique Navarro
Cascade Aerospace
Abbotsford, BC
Craig Newton
$1,500 Scholarship
Memorial University
Business Administration
Son of: Colin Newton
Aerospace & Defence, HIA, NS
Ryan Carey
$1,000 Scholarship
Queen’s University
Science - Physics
Son of: Russell Carey
Aerospace & Defence
Trenton, ON
Jessica Lamothe
$1,000 Scholarship
Université Laval
Biology
Daughter of: Alain Lamothe
CanJet Airlines, HIA, NS
David Pedreros
$1,000 Scholarship
Marianopolis College
Pure & Applied Science
Son of: Rafael Pedreros
Innotech Aviation
Montreal, QC
Nikita Kazmirouk
$1,000 Scholarship
University of the Fraser Valley
BBA - Aviation
Son of: Yuri Kazmirouk
Cascade Aerospace
Abbotsford, BC
IMP Scholarships
To qualify, applicants must meet the following
eligibility requirements:
• Be a dependent child of an employee of IMP
Group Limited (or its divisions or subsidiaries);
• Be a current first year university or college
student who will be attending second year
university or college;
• Be enrolled in their first undergraduate degree
or diploma program.
As part of the competition, all scholarship applicants must write an essay on a topic as determined by the Scholarship Committee. Students
names are removed from the essays and given to
the Scholarship Committee to be ranked. The
students’ essay scores, along with a review of
their marks, determine their placement for the
scholarship amounts.
There were many applicants this year, so
competition was tough. Congratulations to
the above eight scholarship winners on your
achievement and best of luck on your education.
con
U
grat
Annually, four scholarships of $1,500 each and
four scholarships of $1,000 each are made available by IMP Group. These scholarships are
awarded to successful applicants on the basis of
academic merit and essay writing skills.
lat
ions
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Volume 4, Issue 4
IMPulse
Fall 2013
IMP Solutions’ Managed IT Services
Goes Live
IMP Solutions recently renovated
its space on the 2nd floor of the IMP
building on Joseph Howe Drive to
make room for a new Managed IT
and Cloud Services business. Staff at
the new Network Operation Centre
(NOC) respond to customer support requests that arrive by phone
or email. The team is supported
by ITIL compliant processes, and
sophisticated software applications that remotely monitor and
help manage customers’ network
infrastructure. This software provides real-time data on the health of
customer systems. In many cases,
problems can be fixed even before
customers are aware there is an issue. This service will be provided
24 hours per day, 7 days a week.
Customers will receive a monthly
report documenting the team’s
performance against pre-defined
service levels that will also include IT
related recommendations to improve
their networks and drive additional
revenue for IMP Solutions through
the sale of hardware, software and
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professional services.
The new business will also sell
cloud computing services - a type of
Internet-based computing, where
different services -- such as computer processing, storage and applications -- are delivered through
the Internet. This frees customers
from worrying about management
of those systems so they can focus
on their core business. IMP Solutions will offer a wide range of cloud
services to customers, ranging from
email to data backup services.
Customers are showing strong
interest in these new, innovative
services. As the number of signed
contracts grows, the team expects
to be very busy during the coming
months!
David Lachance, Timothy Burke, Mauricio Duarte, Jeremy Agnew
the re-winging and avionics update
work underway on the Auroras in 9
hangar.
IMP is pleased that Mr. Fadden
was able to take time out of a very
busy schedule to
discuss and see the
critically impor-
Volume 4, Issue 4
tant work we do for the Department
of National Defence.
Fall 2013
Mr. Richard Fadden, the Deputy
Minister of National Defence, visited
IMP Aerospace on September 11,
2013. Mr. Fadden was hosted by
David Gossen, the President of IMP
Aerospace & Defence, who provided
him with a briefing on IMP’s capabilities and the programs that we support for DND. He was very engaged
and interested in the operation and
the issues that challenge IMP Aerospace & Defence.
Mr. Fadden toured the facilities
and was most impressed with the
depth of maintenance and the quality of work that is carried out at the
IMP Aerospace location. He had the
opportunity to see work being done
on the Cormorant and Sea King Depot Repair programs in 1 hangar and
IMPulse
Deputy Minister of National Defence
visits IMP Aerospace
Right: K. Gale explains the installation of the CP140
horizontal stabilizer.
Below: K. Gale explains the installation of the CP140
Outer Wing to Mr. Fadden.
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Volume 4, Issue 4
IMPulse
Fall 2013
CH149
Torsion Box
In carrying out the CH149 Cormorant Depot Level Maintenance
(DLM) program, the rotary wing
production staff survey the aircraft
from end to end and carry out major
repairs based on their findings. The
result is a superior quality aircraft
that is ready to provide years of
operational service in the critical
search and rescue role for the Royal
Canadian Air Force.
As part of the DLM activity, the
main landing gear support structure, known as the Torsion Box
assembly, is inspected and reworked
as required and in some cases if the
damage is significant, it is replaced.
There is a Torsion Box assembly
installed on each side of the aircraft
just behind the cargo door area. The
purpose of this structure is to react
to landing and ground loads from
the main landing gear to the aircraft
structure and as such, they are considered primary structure.
The tear-down, inspection and
rework of each Torsion Box Assembly are Original Equipment Manufacturer (OEM) mandated in order
to detect and eliminate corrosion
as well as stress corrosion cracking
in frames ribs induced by interference fit fasteners. These cracks and
the aluminum-lithium composition
of the structure make the Torsion
Boxes susceptible to corrosion.
The Torsion Boxes are stripped
of their ancillary structure, and the
inner and outer ribs are removed to
allow for visual and Non Destructive Testing (NDT) inspection at the
rib to frame mating surfaces and
fastener holes. If the damage found
is within limits, the corrosion is removed and all fastener holes are “relaxed” (slightly over-sized) in order
to remove the stresses around the
holes induced by the interference
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New Torsion Box is fitted and ready for paint.
fit fasteners. If the damage is beyond limits, the Torsion Box, which
includes two cabin side frames, is
replaced requiring significant disassembly of the aircraft.
Upon completion of the rework of
the Torsion Box Assembly, all perimeter stresses on the fastener holes
have been eliminated, all corrosion
has been removed and an improved
primer and paint has been applied to
inhibit future recurrence of corrosion on this structure.
Volume 4, Issue 4
Fall 2013
CAN-med Healthcare is proud to
recognize two team members for
their significant contributions to
sales for the 2012/13 fiscal year.
Congratulations to Laurie Gilbert
and Choukri Hanachi! Both Account
Executives surpassed their annual
sales goals and are now inducted
into CAN-med Healthcare’s Sales
Achievers Club.
Laurie is being awarded Silver
Achievers Club status for reaching
sales levels of 122% of her annual
target. Choukri is being awarded
Bronze Achievers Club status for
reaching sales levels of 114% of his
annual target.
Both of these levels are tremendous accomplishments and CAN-
IMPulse
Congratulations to CAN-med Healthcare’s
Achievers Club Recipients
Laurie Gilbert
med Healthcare celebrates the
success Laurie and Choukri have
reached. We would like to formally
thank them, and all of the sales team
at CAN-med Healthcare, for their
impressive efforts and hope they
continue to excel in the coming fiscal year.
Choukri Hanachi
Harding Medical Receives Recognition
for Generosity and Support
Harding Medical received the PEI
Council of People with Disabilities
(PEICOD) Access Award at the PEICOD Annual General Meeting held
in Summerside, PEI, on June 16th of
this year. This award recognizes the
valuable commitment and support
Harding Medical contributed to the
PEICOD Summer Tutoring Program
and to that organization as a whole.
PEICOD presented the award to
recognize the strong partnership
between the two organizations and
the mutual goal of helping people
with disabilities in the community.
Since 2003, every July and August
the PEICOD has delivered the ‘Summer Tutoring Program’, a purposedesigned retention program to assist
schoolchildren with disabilities keep
up with their studies during their
long summer vacation. The 2013 season was threatened due to reduced
funding. This was a nagging worry
for PEICOD. Parents of children
with disabilities have come to rely on
the program as it has proven to be
so beneficial to their kids year after
year.
Harding Medical stepped up. At
the end of May, Blake Scott, General
Manager of Harding Medical, delivered 13 Samsung Galaxy Tablets to
the PEICOD office. He had sourced
the Tablets from several related companies including Harding Medical.
Blake Scott, General Manager, was
on-hand to receive the award and
represent Harding Medical at the
event. Congratulations to everyone
at Harding Medical for their generosity and support of a worthy organization.
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Volume 4, Issue 4
Fall 2013
IMPulse
Atlantica Hotel Halifax Executive Chef
is invited to participate in Gold Medal Plates
Culinary Team Canada. Fourth from the left: Chef Luis Clavel, Executive Chef, Atlantica Hotel Halifax
A letter to the Atlantica Hotel
Halifax Executive Chef:
Dear Chef Luis Clavel,
It is with great pleasure that Gold
Medal Plates, in partnership with the
Canadian Olympic Team, invites you
to participate in Canada’s greatest
culinary experience!
Join us as we continue to celebrate
and support our Canadian Olympic
athletes as they look forward to the
2014 Olympic Games in Sochi. In
the fall of 2013, Gold Medal Plates
will be staged in eleven of Canada’s
major cities.
Net proceeds from Gold Medal
Plates are given to the Canadian
Olympic Foundation which supports athletes and high performance
programs such as Own the Podium.
To date, over $7.2 million has been
raised.
You have been selected by your
city’s leading food and wine critics,
in coordination with our National
Culinary Advisor, James Chatto, as
one of the top chefs in your city.
Chefs prepare their greatest dish in a
tasting portion size and pair it with a
Canadian libation of their choosing
to be presented at the Gold Medal
Plates event.
The winning chef in each city will
be required to participate in the Canadian Culinary Championship and
will be flown to Kelowna, British Columbia, to compete to be named the
2014 Canadian Culinary Champion,
to be held in early February, 2014.
We look forward to your participation.
James Chatto, National Culinary
Advisor & Stephen Leckie, CEO,
Gold Medal Plates
Atlantica Hotel & Marina Oak Island
IMP Group Employee Preferred Rates
IMP Employee Leisure Travel Rates
Room Brand
May 1 Oct 15,
2013
Oct 16 Apr 30,
2014
$79
$69
$95
$79
Chalet Midweek
$209
n/a
Chalet Weekend
as avail.
n/a
Room Brand
May 1 - Oct 31/13
Nov 1 - Apr 30/14
Standard Room
$119
$79
Gold Room
$139
$99
Executive Room
$164
$124
Rate is based on availability at time of booking.
*Executive level rooms include: full hot breakfast in Seasons, complimentary Canada-wide long distance calls and one voucher per room for
a complimentary appetizer in Seasons Wine Bar
Landside & Oceanfront
Midweek
Landside & Oceanfront
Weekend
Plus HST per Night & Based on Availability
• Complimentary high-speed Internet access
• Full-service dining in Seasons by Atlantica with a 15% discount on
non-corporate dining. (In-room dining available)
• Heated underground parking (fee applicable)
Ask for the IMP Employee Leisure Travel Rate
email: [email protected] or
call Toll Free 1-888-810-7288
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Phone: 1‐800‐565‐5075
www.atlanticaoakisland.com
Organized by Cascade Aerospace,
seven Canadian companies chose
CANSEC 2013, Canada’s largest defence and security tradeshow, as the
venue to make a $16,000 contribution to the Canadian Armed Forces’
Soldier On Fund. The contributing
companies included:
• Avcorp Industries
• Cascade Aerospace
• Discovery Air
• IMP Aerospace & Defence
• MDA Corporation
• Patlon Aircraft & Systems, and
• Rockwell Collins Canada.
Senior representatives from each
organization proudly co-presented a
ceremonial cheque to Greg Lagacé,
Manager for the Soldier On program. “We are very grateful for
the generosity of these companies,”
said Mr. Lagacé. “Re-introduction
Volume 4, Issue 4
to an active lifestyle empowers
injured soldiers to develop new
skills, build hope and confidence in
their abilities, and realize their full
potential.” The Soldier On program
helps Canadian soldiers with visible
or non-visible injuries accept their
new normal by empowering them
to adopt an active, healthy lifestyle
through participation in recreational
and sporting activities.
“I acknowledge and thank Dwayne
Lucas for his leadership in supporting the Soldier On program for a
number of years, and I look forward
to continuing to support this very
worthwhile cause
in the future,”
said David Gossen, President of
IMP Aerospace &
Defence.
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IMPulse
The Soldier On
Fund provides financial aid to ill or
injured, serving or
retired members
of the Canadian
Forces, to help defray costs associated with a plan
to adopt an active
lifestyle for things
such as hand-cycles,
sit skis, basketball
wheelchairs, fitness
training, and travel
expenses to participate in events.
Fall 2013
IMP Aerospace & Defence and Cascade Aerospace
Contribute to the Soldier On Program
Volume 4, Issue 4
IMPulse
Atlantica Oak Island Makes Life-Saving Donation
to Local Fire Department
Fall 2013
Angela Steeves,
General Manager of the
Atlantica Hotel & Marina
Oak Island, explains when
the company learned of
the department’s need
for this important equipment, it immediately
wanted to help.
The Western Shore and District Volunteer Fire Department (WSDVFD)
will be able to make life-saving decisions even faster with a new, muchneeded piece of medical equipment,
donated by the Atlantica Hotel and
Marina Oak Island, on Sunday, June
16th in Western Shore, N.S.
The equipment is called the Welch
Allyn “Spot Vital Signs” machine,
which allows emergency responders to obtain fast and accurate blood
pressure, temperature and SpO2
readings on patients.
“We respond to more medical
calls than fire and motor vehicle
accidents combined and are often
the first responders to these medical emergencies,” says Scott Rafuse,
Fire Chief at WSDVFD. “The Welch
Allyn machine will have an immediate impact on our ability to help our
community and keep them safe.”
“As a not-for-profit organization,
we are grateful for donations like this
one from the team at the Atlantica
Hotels,” says Shon Myra, medical
officer at WSDVDF. “We are committed to providing the best medical
assistance possible and donations
like this one go a long way.”
Angela Steeves, General Manager
of the Atlantica Hotel & Marina Oak
Island in Western Shore, explains
when the company learned of the
department’s need for this important equipment, it immediately
wanted to help.
“This is our community too; where
we work and live, and rely on the
services the WSDVFD provides,” says
Steeves. “Community involvement is
a key part of our mission as a company, and we were thrilled to be able
help support the great work they do
every day.”
Deputy Chief Ira Sawler; Angela Steeves, General
Manager, Atlantica Hotel & Marina Oak Island; Medical
Officer Shon Myra, Fire Chief Scott Rafuse.
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Our Comox technicians ensured
that each of the two Cormorant helicopters were serviced and ready to
assist with evacuating 120 people in
the Kananaskis Area from the Delta
Lodge (hotel) with over 100 staff and
special needs clients evacuated from
the William Walton Lodge.
Volume 4, Issue 4
An outstanding collaboration of
resources was exhibited to assist in
this disastrous situation. Congratulations to our Comox staff involved
for doing such an outstanding job!
Right: People from William Watson lodge located in Peter
Lougheed Provincial Park, are evacuated by Search and
Rescue team on a Cormorant from Comox, BC during
Operation LENTUS in Calgary, Alberta on June 22, 2013.
Below: MOB Comox personnel
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IMPulse
Eight IMP technicians from MOB
Comox were sent to assist in the
maintenance of the two CH149 Cormorant aircraft deployed to the flood
stricken areas in Calgary, Alberta in
June 2013. It was reported that more
than 100,000 Albertans were evacuated from the downtown region of
Calgary.
Comox Search & Rescue technicians were among many sent to help
evacuate stranded citizens in Calgary and surrounding areas. Captain
Trevor Reid, 19 Wing Public Affairs
Officer reported: “They set to work
helping out at a seniors residence
near High River, Alberta, and they
hoisted a couple of dozen of those
residents to safety.”
Fall 2013
Aerospace Technicians assist in
Calgary Floods
Volume 4, Issue 4
IMPulse
Fall 2013
IMP’s Occupational Health & Safety
Conference
On August 7th and 8th, 2013, members of IMP’s Occupational Health
and Safety Team participated in a
two-day conference.
After two days of discussions and
examining the data presented at the
conference, the OHS Team worked
together to compile an action plan
to address the OHS issues that had
been identified.
The proposed action plan will be
presented to management by the
end of September.
Thank you to all of IMP’s OHS
Professionals for your hard work and
dedication to the improvement of
Health and Safety within IMP Group.
Richard Desmarais, Ann Gilfoy, Kate Laing, Karl Brown,
Paige Howell, Sean Bedell & Donna Myers
Paramedical Practitioner Coverage
The IMP Group Benefits Plan provides health benefit coverage to help
you maintain your health and to give
you access to the resources to find
the care and treatment you need.
Just like checking your benefit plan
to confirm that your coverage includes a particular health practitioner, it is important to check that the
practitioner you select is qualified to
offer the services being provided.
One of the keys to successful coverage of your claim is checking to see
if your health care practitioner’s
actual service is included in their
“title” or their name. Quite often, if
their title is reflective of the service
they offer, there’s a strong likelihood
they will be a recognized provider by
our insurer, and your claim may be
covered. For example, a chiropractor
who provides chiropractic services
would likely be covered. However,
if a chiropractor is providing osteopathic services, your claim for the
osteopathic service may not be covered - depending upon the licensing
and regulation in that particular
province.
Just like any other product or
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service, make sure you feel comfortable, not only with the practitioner’s
qualification, but with their fee.
Coupled with the proper qualifications, practitioners may charge different fees based upon their location
or the units of time spent with their
patients. Upfront investigation and
consultation will make sure there are
no surprises for you later.
Consistent with industry standards, the IMP Group Benefits Plan
applies reasonable and customary
limits to the fees charged for paramedical services. Reasonable and
customary refers to a range of fees
most practitioners normally charge
for paramedical services or treatments. A fee is considered reasonable and customary if it matches the
average cost of that service within a
geographic area.
The following practitioners are
covered under your plan, but you
should always consult your Group
Benefits Booklet for specific practitioner coverage.
• Acupuncturist
• Chiropractor
• Chiropodist
• Clinical Psychologist
• Osteopath
• Speech Therapist
• Podiatrist
• Physiotherapist
• Massage Therapist
• Naturopath
• Audiologist
• Social Worker
• Addiction Counsellor
• Psychoanalyst
• Occupational Therapist
If you’re not sure whether your practitioner’s services will be covered,
or what the reasonable and customary limit is, you should contact the
Manulife Financial Customer Service
Centre at 1-800-268-6195 to speak to
a Customer Service Representative.
In September 2010, when Libby
MacLean’s youngest started grade
primary, she enrolled her daughters in Girl Guides of Canada. Her
youngest, Charlotte, became
a Spark and her oldest,
Emma, became a Brownie.
As is the case with most
volunteer organizations,
there are never enough
hands to go around, so she
volunteered to “help out”
with the Sparks unit. This
decision turned out to be
a wonderful opportunity
for her to step back into an
organization that she truly
enjoyed as a girl, and absolutely loves as an adult! Now,
Above: Shubenacadie Wildlife Centre
Below: District Camp at Sherbrooke Lake Camp
Volume 4, Issue 4
Fall 2013
Thanks to the donation from the IMP
Community Volunteer Grant Program,
they were able to
purchase new tents
so Guides can continue to experience the
thrill of adventure
camping.
three years later, she is the District
Commissioner for the St. Margaret’s
Bay District and she is Brown Owl to
the Brownies of the 1st St. Margaret’s
Bay Brownie Unit.
Guiding provides a safe environment that invites girls to challenge
themselves, to find their voice, meet
new friends, have fun, and make a
difference in the world.
During the District Camp in May
2013, it rained, and rained, and
rained! Luckily they were able to
move some girls out of their soaked
tents and into buildings, but they
realized that some of their tents
were worn out beyond repair. A big
part of Guiding is being able to give
girls the chance to step out of their
IMPulse
IMP Community Volunteer
Grant Program
Libby MacLean, Intermediate Buyer, IMP Electronics Systems & Girl Guide District Commissioner and Brown Owl
comfort zones, and tenting is a big
adventure to many girls.
Funding for programming, badges,
meetings and camping supplies,
camps, exchange programs, international travel, scholarships and so
much more comes mainly from Girl
Guide Cookie sales. Even though
the girls work very hard to make
cookies sales a success, the
money must be stretched
very wide, and it can be a
challenge to upgrade or replace camping equipment.
Thanks to the donation
from the IMP Community
Volunteer Grant Program
received in May 2013, they
were able to purchase new
tents so Guides in their
district can continue to
experience the thrill and
adventure of camping.
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Volume 4, Issue 4
IMPulse
Fall 2013
Employment Equity Steering Committee
Workshop
The members of the IMP Group
Employment Equity Steering Committee met for an intensive two days
of education and planning in September.
The workshop included several
guests, who provided training, information and insights into different
aspects of employment equity.
From ISIS (the Immigrant Settlement & Integration Services), in
Nova Scotia, the team received a
training session on Cross Cultural
Interviewing. North Americans have
been conditioned to interpret such
things as body language, timeliness
and hesitation during the interview
process in a certain way. There
are many cultural influences, such
as respect for authority, religion,
promoting oneself, etc., that need
to be considered. Interview questions, chit chat and idioms should be
tempered based on the individual’s
language ability. One of the presenters was able to provide examples of
her own experience as a refugee in
Canada.
The team learned about Cultural
Competency in Organizations. First,
one needs to recognize their own
biases so that you are able to realize
how those biases affect your interaction with other people. Cultural
competence refers to an ability to
interact effectively with people of
different cultures and socio-economic backgrounds.
Representatives of the Hypatia Association and Courage Group International, spoke to the group. They
explained that Hypatia was the first
well-documented woman in mathematics. She dressed as a man in
order to teach at the university. The
team was challenged to find small
successes in their organizations and
celebrate them. They suggested that
16
Back Row: Rob Burns, Vice President, Human Resources, Corporate; Nancy McWhinney, Manager, Group Benefits & HR
Client Services, Corporate; Lisa Nardecchia, HR Policy & Program Coordinator, IMP Aerospace; Shawna Doucette, Human
Resources Generalist, IMP Aerostructures, Diane Linhares, Human Resources Analyst, Innotech-Execaire Aviation Group;
Front Row: Bernie O’Rourke, Senior Vice President, Corporate; Alison Chapman, Human Resources Generalist, Atlantica
Hotel Halifax; Hollie Boutilier, Human Resources Generalist, CanJet; Sandi Chase-Caron, Manager, HR Policy, Program &
Training Development, Corporate
instead of looking at the data for the
equity groups as a whole, to focus
more on smaller areas, such as departments. By focusing on a smaller
area, barriers can be identified and
eliminated, then successes can be
measured.
Team Work Cooperative and The
Worbridge are two separate organizations that work collaboratively on
helping disabled persons identify
their abilities as they relate to employment, then help match them to
an employer. The team learned that
you can’t see all disabilities. Twenty
percent of people in Nova Scotia
have a disability. All people, no matter which equity group they may or
may not belong to, have the potential of becoming disabled. Clients
only need to self-identify as having a
disability in order to work with Team
Work Cooperative. Once a client has
been placed with an employer, there
is support and follow-up to help the
relationship be successful.
A senior manager with Scotiabank
shared some best practices with the
group. The bank has an articulated
belief, goal, commitment and different programs that relate to employment equity.
The team gather the information
they gleaned from their two day
workshop and put together an action
plan for the coming year. That plan
was presented to senior management
who are very supportive of the efforts
of the team.
Volume 4, Issue 4
was able to raise $1117.00. Without
your continued support, it would
not have been possible. I am proud
to say that I work with some truly
remarkable people.
So for all those who supported me
in my cause, Thank you from the
bottom of my heart!
Tanya Carroll,
Control Centre Coordinator
Fall 2013
Dear IMP Aerospace Employees:
On June 15th, 2013, I participated
for the second time in The Walk for
Autism. The money raised for this
event provides funding to support
programs for children, teens and
adults on the Autism Spectrum.
This year our team the e-Lemmonators grew to over 50 members and
we were able to raise over $9200.00
for the event. I was completely
overwhelmed by all your support
and generous donations; this year I
IMPulse
Aerospace Walks
for Autism
CanJet
Route Map
17
Volume 4, Issue 4
IMPulse
Fall 2013
IMP Aerospace at
Atlantica Hotel & Marina Oak Island
On July 6th, 2013, with the temperature sitting at 32 degrees (give
or take a degree) and rising, close to 80 members of IMP Aerospace
and IMP Electronic Systems set out to take over Atlantica Hotel
& Marina Oak Island for an afternoon of fun in the sun and an
evening of dancing the night away, organized and sponsored by the
IMP Aerospace Social Society.
A washer toss tournament, catching up with old friends, and a
lot of time spent at the pool side had everyone relaxed and letting
the worries of the
week wash (or
sweat) away on
Saturday afternoon. Saturday night they saw their very own Mickey
Doyle provide amazing entertainment in the Bluenose Room for
dancing. They had an impromptu birthday celebration, and door
prizes were raffled off. Brunch in the La Vista Dining Room overlooking the beautiful Marina, and a lovely day for a drive along the
South Shore to home, rounded off a great weekend getaway!
Melanie Hatch and Wendy Hines
IMP Corporate & IMP Solutions
Enjoy a Beautiful Day for the Annual BBQ
It was a beautiful day for a barbecue in Halifax on June 20, 2013.
The Corporate Events Committee did a great job in planning the
weather and all the fixings for a great barbecue.
This year, Darrell Taylor and Dave MacKinnon were the host
chefs. They served up hamburgers, hot dogs and even veggie burgers.
Karl Brown, Manager, Occupational Health, Safety & Environment, and a member of the Corporate Events Committee not only
helped with the
setup and tear
down of the barbecue, but he was
ready with his fire extinguisher. “Safety is our first priority,” says
Karl.
Many thanks to the other members of the Corporate Events
Committee, who not only organized and executed this event, but
other events and fundraisers throughout the year: Carla Beyreis,
Sandi Chase-Caron, Gladys Dsouza, Kate
Hopfner, Laura Hebb, Trish Moriarty, Colleen
Nicholson and Sheri Syms. Special thanks to
Brad Ruggles, resident photographer.
Karl Brown
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Top Left Photo: Kirk Rowe (President, Innotech-Execaire
Aviation Group), Rob Brooks (Vice-President & General
Manager- Innotech Aviation), Nick Fragassi (Vice President of Operations- Innotech Aviation)
Top Right Photo: Louise Bone (Executive Assistant,
Execaire) & Anita Malinis (Configuration Control Administrator, Innotech Aviation)
Bottom Right Photo: Joel Bedard (Vice-President & General Manager, Innotech Aviation Services (FBO) ) , Alistair
Price (Vice-President Human Resources)
Volume 4, Issue 4
who chopped, served, fetched and
carried and made it all possible.
Fundraising for Centraide also
took place; thank you to the Centraide Committee for their fund-raising work. They put together a great
set of prizes and raised a magnificent $1150.00. Thank you all for your
contributions and participation.
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IMPulse
Thanks to all the
BBQ helpers and
the Centraide
Committee.
On Friday, June 14th, the team at
Innotech-Execaire took a chance on
the changeable weather and held
their annual Employee Appreciation
BBQ under festive white marquees
in the parking lot at the main Dorval
facility. Contingents from the Woodshop and the Paint Facility came
over to join the fun.
This year they had a Western
theme and all cooks were issued
cowboys hats. Employees consumed
at least 700 hamburgers and 500
hotdogs as well as mountains of
tomatoes and onions, gallons of soft
drinks and coffee and heaps of cake.
A big thank you to all the helpers
Fall 2013
Innotech-Execaire Aviation Group
Employee Appreciation BBQ
Volume 4, Issue 4
Chef’s Creations
IMPulse
Innotech Aviation Services Refuellers
kept busy during Wabush Fires
Fall 2013
Roger Joharchy
Executive Chef
Atlantica Hotel & Marina Oak Island
Salmon Chowder
Innotech Aviation Services Refuellers were kept very busy during the
Wabush forest fires in July. The fire,
which broke out on June 23rd and
five days later forced a two-day evacuation of Wabush, grew to include
270 kilometres of land in Labrador
and across the border in Quebec. As
the only refuelling company in Wabush, the staff of Innotech Aviation
Services were busy refuelling planes
to fight the fire.
Resilience®
Counselling for:
· marital & family problems
· stress
· psychological disorders
· alcohol & drug problems
· bereavement
· lifestyle problems
· referral for financial & legal
problems
· and more
Your IMP Employee Home & Auto
Group Insurance Provider
For your home and auto insurance,
being in the right place has its benefits.
Get a home or auto insurance quote.
1-888-476-8737
2 white potatoes, diced into ¼ inch cubes
2 leeks white part only cut in ¼ inch rings.
2 oz of unsalted butter
½ cup of dry vermouth
2 cloves of garlic minced fine.
2 lb. of salmon diced in to ½ inch cubes
6 cups of fish stock low sodium
2 cups of 35% cream
2 tbsp. of dried dill
Salt and pepper to taste
Method
In a pot over a medium heat:
- Melt the butter, cook leeks and garlic for 3-4
min. until tender.
- Add vermouth and continue cooking until
vermouth has almost evaporated.
- Add potato and salmon, cover with stock
and cream.
- Bring to a boil, lower the heat and simmer
for 20-25 min. or until potato is fork tender.
- Add dried dill and adjust the seasoning to
your liking.
This will yield 2 - 2 1/5 litres of soup.
8 a.m. to 8 p.m. Monday to Friday
8 a.m. to 4 p.m. Saturday
1 866 644-0326
TTY 1 888 384-1152
Whistleblower Policy & Hotline 1-877-349-6446
The purpose of the hotline is to provide a mechanism for all staff members, vendors, customers, partners and various
other stakeholders to raise concerns regarding accounting, internal accounting controls, auditing procedures, financial
reporting irregularities, unethical business conduct and violations of the Company’s policies and procedures.
The Whistleblower Hotline can be reached by calling 1-877-349-6446. Your call to the Hotline is completely confidential
and cannot be traced. In order to protect your confidentiality, the Chairman of the Audit Committee, who is one of the
independent Directors of the Company’s Board of Directors, will handle all Whistleblower Hotline telephone calls. A copy
of the Whistleblower’s policy can be obtained from your Human Resources Department or Manager.
20