number 19!!! iwk radio-thon caring for kids

Keeping you informed!
Hello Everyone:
With this Spring issue of our
newsletter, I thought I would share
this incident with you.
Earlier today, a gentleman came into
our office to file a complaint about
service at one of our locations. I know
this guy and I ask him if he is being
looked after. He begins by saying that he will never return to a Tim Hortons again. That comment gets my attention
and I ask Bob what the problem is. He goes on to tell me about his past four visits to Tim Hortons. They were not
good - from cream & sugar in a coffee that he wanted black to a black coffee that was only ¾ full.
I asked Bob if we got his order right 50% 60% 90% and he said it was probably 90% but that’s really not that good.
Imagine if you sent your husband, wife, boyfriend or whoever to the Superstore and they come back with 90% of the groceries??? In this competitive
business we need to focus on GTOR (getting the order right) at all times. Other competitors have good product but we need to stay one step ahead of
them and complete, correct orders with smiles and thanks you will keep our customers coming back time after time.
Forty-five minutes earlier today I was pouring coffee at Grafton Street and made a small cream & sugar. The customer opened it up and asked if I
could fill it up. I said sure and poured another drop into the cup, remembering that the customer is always
right.
I’m no different than any of you and I want to be looked after each and every time I go into a restaurant or
store.
And to top it off, this same morning, I’m at the airport at 6:30 a.m. purchasing a ticket for a
flight and everyone I see is holding a coffee cup from Robins?? This makes me wonder to
myself … why?
Thanks for listening and thanks for caring.
- Danny
I.W.K. RADIO-THON
CARING FOR KIDS:
WOW! What a great
success! On Thursday
& Friday, February 28 &
29, Islanders once again
showed their generosity
by raising $120,000.00 for
first ever I.W.K Radio-Thon
which was sponsored by
Tim Hortons and Sunlife
Financial. On Ocean 100
and K-Rock 105.5. over the two days we heard many
stories from families who have had to use the services
at IWK and what great care they received. We are
very fortunate to have this special facility. Once again,
thanks Islanders for your generosity!!
NUMBER 19!!!
We have just opened our newest Tim Hortons location inside an Irving gas station in Winsloe. This
is our 19th Ã̜Àiʜ˜Ê*°°°Ê>˜`ʈÃÊ>ÊLi>ṎvՏÊÃ̜ÀiÊ܈̅Ê>ÊÓÎÊÃi>ÌÊ`ˆ˜ˆ˜}ÊÀœœ“]ÊvՏÊ“i˜Õʈ˜VÕ`ˆ˜}ÊÜիÊ
and sandwich and a full Always Fresh kitchen. We are very pleased to have this location open and
hope you all get a chance to come visit April Hamilton and her team at this store.
œ˜}À>ÌՏ>̈œ˜ÃÊ̜Ê*iÌiÀʜ˜}iÞ]Ê̅iʏœV>̈œ˜½ÃʈÃÌÀˆVÌÊ>˜>}iÀ]Ê«ÀˆÊ>“ˆÌœ˜]Ê
i˜iÀ>Ê>˜>}iÀÊ>˜`Ê>Ê̅iÊÃÌ>vvʜ˜Ê̅iˆÀʘiÜÊÃ̜Ài°ÊÊÃÊÜi]Ê̅>˜ŽÃÊ
to all for doing such a great job getting the location ready to
open. A lot of hard work goes into opening any new store
and you folks really did a great job. Thanks and good
luck!
Scott
Judson
Director of Operations
Tim Hortons
­iv̇Àˆ}…ÌʇÊ>ÌÌ]Ê«ÀˆÊ‡Ê°°ÊEÊÀi˜`>®
Still free. Now hot! Introducing the “ Hottest Bar in town!” featured at all Holiday Inn Express
hotels! Our new hot item breakfast bar options include fluffy scrambled
i}}Ã]ÊV…iiÃiʜ“iiÌÃ]ÊÃ>ÕÃ>}iÊ«>Ì̈iÃ]ÊVÀˆÃ«ÊL>Vœ˜Ê>˜`ÊÜ>À“Êy>ŽÞÊ
biscuits. We are very excited about this initiative as it will further
enhance our position in the Charlottetown market by giving us a
tremendous competitive edge. Our guests are raving about our “ hot
breakfast” and this feedback further proves that we are a great hotel
brand that guest’s love.
Construction continues on our new Moncton Hampton
Inn & Suites property through these winter months.
We are seeing progress every day and are getting
very excited to start the interior finishes and designs.
A huge thank you to Martie Murphy who has been
pouring over sample books and swatches and putting
together what will sure to be an absolutely beautiful
warm and inviting hotel in Moncton.
Renovations also continue at the Charlottetown
Holiday Inn Express and things are looking great
at this property. Both the Charlottetown and Saint
John properties have recently launched the new Hot
Breakfast items to rave reviews by our guests. We
are very excited to have Holiday Inn and Holiday Inn
Express be a marketing partner with the upcoming
Irving summer promotion Crzn2Win.
The Super 8 is seeing great growth in their business
year over year. This has been a focus for Laura and her
team---congratulations to all as they start to see some very solid
repeat business.
I have recently had the opportunity to stay at a few hotels in
the region. There is no question that all of our properties have
that “extra touch”. Friendly and courteous staff coupled with a
warm, inviting atmosphere make our weary traveler guests feel
as though they have stepped into their second home. It takes
a lot of effort and dedication on behalf of the hotel staff and
management to create this atmosphere each and everyday and
a huge thanks goes out to all involved.
Cheryl
Paynter
Director of Hotel Operations
GOING GREAT AT SUPER 8!!
The sun is shining and the snowstorms are
}iÌ̈˜}ÊviÜiÀÊ>˜`Êv>À̅iÀÊLiÌÜii˜Ê­w˜>Þt®ÊÊ
We’re happy to say we’ve enjoyed a
ÃÕVViÃÃvՏÊ܈˜ÌiÀʅiÀiÊ>ÌÊ̅iÊ-Õ«iÀÊnÊ
Charlottetown! Hockey Tournaments and
the Jack Frost Festival have kept us all
very busy over the past few months and
will continue to do so into the spring. I am
thrilled to welcome the newest member
œvʜÕÀÊÃÌ>vv]ÊvÀœ˜ÌÊ`iÎÊ>}i˜Ì]ʈV…>iÊ
,œLiÀÌðÊʈŽi½ÃÊi˜Ì…ÕÈ>ÓÊ>˜`ʅ>À`‡ÜœÀŽˆ˜}Ê>Ì̈ÌÕ`i]Ê
˜œÌÊ̜ʓi˜Ìˆœ˜Ê…ˆÃÊ>ÀÌÃÊEÊVÀ>vÌÃÊΈÃ]ʅ>ÛiÊLii˜Ê>˜Ê
awesome addition to our growing team. I would also
like to say Congratulations to front desk agent Sladjana
Rudic who will be the proud mother of a beautiful baby
boy by the time this newsletter hits the stands. All the
best to Sladjana and her husband Goran! Also a special
thank-you to each member of our housekeeping staff for
their hard work day-in and day-out keeping our rooms
super clean! Thanks so much! I hope everyone has
enjoyed another Island winter and I look forward to
seeing you all soon!
Laura
Murphy
General Manager
Super 8 Charlottetown
Micheal Roberts, Cindy MacDonald and Jason Keep are
awaiting the arrival of our Jack Frost guests
ÃÊÜiÊ>ÃʜÕÀÊ}Ài>ÌÊ«Àœ`ÕVÌʜvviÀˆ˜}Ã]ÊÜiʅ>ÛiÊ>ÊÃÕ«iÀÊÃiÀۈViÊÌi>“Ê>ÌÊ
our hotel and have some new members to introduce to the DP Murphy family... please join me in
ÜiVœ“ˆ˜}ʓ>˜`>Ê>Vœ˜>`]Ê-ÕÃ>˜Ê,>ޘiÀ]ʜ˜ÃÕÀ>ÌÊ>ÃÃ>˜Ê>˜`Ê>˜iiÊ>Vœ˜>`tÊÊ>“Ê
Vœ˜w`i˜ÌÊ̅>ÌÊ̅iÃiÊw˜iʈ˜`ˆÛˆ`Õ>ÃÊ܈ÊVœ˜ÌÀˆLÕÌiʅˆ}…Þʈ˜ÊœÕÀʵÕiÃÌÊvœÀÊ+Õ>ˆÌÞÊÝVii˜Viʈ˜Ê
ÓäänÊtÊÊ
…iiÀÃt
Kathy
Weatherbie
General Manager
Holiday Inn Express Hotel & Suites
Charlottetown
The newest “HOT BAR” in Saint John
Donna and Sue report overwhelmingly positive comments from our guests regarding the quality and selection of the new “HOT”
items – biscuits – bacon – sausage patties – omelets and scrambled eggs - as well as the wonderful “aroma” when they walk into
the lobby. With each new upgrade on our property, we look forward to continuing to be the best in the Saint John market.
Mike Moore
Jack Frost
NEWS FROM THE Hotel Division
FROM HOLIDAY INN EXPRESS HOTELS & SUITES – CHARLOTTETOWN:
General Manager, Holiday Inn Saint John
update
The Charlottetown Holiday
Inn Express staff definitely
went the extra mile for our
little guests during the recent
and very successful Jack
Frost Children’s Winter Fest!
Management and staff were
transformed into super heroes
and lovable teddy bears much
to the delight of the children.
news from Head Office
This time of year is a little crazy here in the office!
Year ends, budgets, T-4’s, etc keep everyone quite busy for the next couple of months. We have a great group here
in the office who work hard everyday to support the restaurant and hotel operations. They are an integral part of
the Corporate operations and I would like to thank them for their on going efforts, a lot of which happen behind the
scenes. We would also like to welcome our “Amandas” to the team! Amanda Doucette and Amanda Fitzsimmons
who have joined us in part time capacities. Our website is undergoing a freshening up and
Janice will be keeping things current with changes-so come visit often!
www.dpminc.com
Laurie Dove
Amanda Doucette
Office Manager
Amanda Fitzsimmons
The Annual March Break ski trip to Quebec is scheduled again for this year. This
is the 14th year that Oak Acres has been able to take approximately 30 kids on the
skiing trip of a lifetime. In addition to attending skiing school, the children get to
tour the Parliament buildings, go the Ontario Science Centre and get to attend a
NHL hockey game. Debbie from the office has been instrumental in organizing
the event in the last couple of years and has become the on-staff chef for the trip! Many corporate sponsors
make this trip possible for Oak Acres to put on including, Tim Horton’s, ADL, Wendy’s, Irving, Brookvale Ski
Park and many others.
Plans and registrations are already underway for the 10th Annual Oak Acres Charity Golf Tournament in
June. Support is so strong for this event, we are making the leap to two courses this year. This is a very
important fundraiser for the Camp, and along with staff contributions to the Camp, fund the majority of
the Camp’s operating expenses.
2007
IT’S WAAAY BETTER HERE! LOTS OF NEW PRODUCTS…
Wendy’s Chicken Go Wraps continue to sell well – homestyle, grill or spicy…a great convenient snack
any time of day. Wendy’s limited time new Premium Fish Sandwich has exceeded our expectations
and are selling so well. This will end soon as there may not be enough
supply but don’t worry this great sandwich will be back again later this year.
ea r r ecipia
nt
,5y
th
oit
On February 25 , the newest hot sandwich appeared…the “Spicy Baconator”. The popular Baconator with Chipotle
n
e
Ranch sauce, 7 Jalapeno pepper slices and two slices of pepper jack cheese and six strips of bacon… great way to
warm up in the gold winter months. Also, we will be selling Coke Zero and Fresca which will replace Lemonade
and Ice Tea. In March, all location will have Vanilla Frosty and floats and look for other new Frosty products which
summer, it will shake our competition to the ground.
Luc
yB
5 year recipients
REMEMBER THAT IT’S WAAAY BETTER HERE!
cy
Nan
C
Dave MacDougall and his team at Tim
Hortons – Granville Street have won the
*>̈˜Õ“Ê"«iÀ>̜ÀÊÜ>À`ÊvœÀÊ̅iÊ{thʵÕ>ÀÌiÀÊ
in 2007. This is a first time win for Dave
and his team so everyone give them a big
round of applause. Dave and his team run a
very busy store and really work hard every
day looking after our guests. The location
scored a whopping 27 out of a possible
ÎxÊ«œˆ˜ÌðÊÊ7iÊ`œ˜iÊiÛiÀޜ˜itÊ/…>˜ŽÊޜÕÊ
to Dave and his team at Granville for doing
such a great job.
ha
sti
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a lle tt, 10
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ea
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cip
ia
Kat
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Director of Operations,Tim Hortons
Tim Hortons – Grafton Street - Kelly Smith
Wendy’s – Montague - Tammy Tourout
- Tracy Tourout
Tim Hortons – Montague - Amanda Burke
Wendy’s Restaurants Director
of Operations - Brian Delaney
Tim Hortons – Kensington - Karen Campbell
Wendy’s – Granville Street - Jean Poirier
- Brandi Ramsay
- Sondra Bridges
- Tim Veinotte
Wendy’s – Water Street - Chasity Mallett
Tim Hortons – O’Leary - Suzanne Marsh
iant
with his staff at
Dave MacDougall
Pictured here is e. Congratulations to all!
Chistmas tim
Scott Judson
10 year recipients
r
re
We have a winner
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Brian
Delaney
Director of Operations, Wendy’s Restaurants of P.E.I.
Tim Hortons – Kent Street - Susan Shaw
Tim Hortons – Avenue - Albert Potts
Tim Hortons – Grafton Street - Lynn Murley
- Laurie Munn
Tim Hortons – North River Rd. - Rose Anne Bernard
Tim Hortons – St. Peter’s Rd. - Courtney Adams
Tim Hortons – Montague - Daniel Jackson
- Lucy Benoit
Tim Hortons – Mt. Edward Rd. - Jane Ellen Boyle
Tim Hortons – Stratford - Ann Marie Ryan
Holiday Inn Express Hotel & Suites – Ch’town - Nancy Griffin
Wendy’s – Grafton Street - Danny Nasser
, 5 y e ar r e c i p i a n
fin
t
- Doran Scott
f
i
r
- Leila Yammie
- Mark Taylor
Tim Hortons – Read’s Corner - Paula Paynter
Wendy’s – West Royalty - Cathy Innes
- Jacie MacKinnon
- Krista Collins
- Trevor Pharoah
Tim Hortons – Cornwall - April Hamilton
Tim Hortons – Granville Street - Lucy Arsenault
- Angela Kenneson
- Dave MacDougall
Wendy’s – Water Street - Dawn Boelhouwer
- Michael MacCallum
Gingerwood - Dennis Mahoney
15 year recipients
ndr
e w, 2 0 year re
cip
- Darlene McCormack
- Kenny Johnstone
- Scott Judson
- Kathy Weatherbie
20 year recipients
i
t
Sc
A
tt
an
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Tim Hortons – Montague
Wendy’s – Montague
Tim Hortons Director of Operations
Holiday Inn Express Hotel
& Suites – Ch’town
Tim Hortons – Kent Street - Marcella Arsenault
- Bernie Lutz
Wendy’s – Grafton Street - Scott Andrew
- Joanne Murnaghan
D. P. Murphy Inc. Head Office ‡Ê>˜ˆViʏ>VµÕˆiÀi
CINDY MACDONALD
NATASHA LEGERE
TRACY MCCARTHY
ROSE BUTLER
TRACY GALLANT
OLIVER JAY
Audrey Auld (right) accepts the Gerry
Auld Award fromDebbie Doucette (left)
GERRY AULD MEMORIAL AWARD
« CLIENTS EN PREMIER »
Wendy’s “CUSTOMERS 1st”
Bonjour,
Hi,
Suivant l’analyse de notre dernière année, je dois absolument vous féliciter pour
tout ce que vous faites. Grâce à vos sourires, votre gentillesse ainsi que votre façon de
faire les choses, nos restaurants ont encore battu tous les records d’augmentation des
ventes à travers le Québec en 2007.
Nos clients sont toujours des invités de marque et notre priorité numéro 1 chez D.P. Murphy
Inc. sera toujours « LE CLIENT »
C’est sûrement aussi la raison que deux de nos restaurants se sont classés équipe numéro
1 du Québec durant notre concours avec RDS et les analyses de service surprises d’octobre à
décembre dernier. Félicitations à tout le personnel de Châteauguay avec Javier et son équipe pour
le 1er prix du mois de Novembre ainsi que le personnel de Notre-Dame avec Josée et son équipe
pour le 1er prix du mois de Décembre!
Nos quatre restaurants ont reçu 6 prix sur 9 durant les 3 mois et ce concours était pour l’ensemble
des 12 Wendy’s du Québec!
En 2008, nous allons introduire plusieurs nouvelles boissons, desserts et produits. Premièrement,
l’arrivée du nouveau Café Gourmet de Wendy’s fait sur commande va sûrement plaire à nos clients.
Il s’agit de bien le promouvoir et le faire au goût de nos invités!
À venir dans les prochains mois : « D’ici la fin avril »
- Frosty à la vanille
- Frosty flotteur (un mélange de Frosty et breuvage)
- Frosty mélangé avec Oréo ou M&M (mélangé avec un batteur)
- Lait frappé au caramel, fraise ou chocolat (Québec et Ontario seulement)
garni de crème fouettée et d’une petite cerise!
- Coke Zéro et Fresca
Ainsi que plusieurs produits promotionnels… Amusez-vous bien et merci pour votre excellent
travail.
Upcoming events
MONTH OF APRIL
UÊÊ*,Ê£ÈÊqÊÓÎ\
Easter Seals Ambassador Tour of Island
Schools
MONTH OF MAY
UÊÊ9Ê£ä\
Canadian Breast Cancer Foundation
Fundraiser
MONTH OF JUNE
UÊÊ1 Ê{\
Camp Day at all Tim Hortons
UÊÊ1 Ê£n\
Oak Acres Children’s Foundation Golf
Tournament
MARCH IS KIDNEY HEALTH MONTH
After reviewing the past year, it’s most important to congratulate and thank
everyone for what we do! With your smiles, wonderful courtesy and the way you do
things, our restaurants have out performed all increases across Québec once again in
2007.
Our guests are and will always be our number one priority for D.P. Murphy Inc. in
Québec and all across our company.
It’s also the reason that two of our four stores received the awards of number 1 Wendy’s
in Québec for two months in a row last November and December during our RDS program
and unannounced service evaluations.
I wish to thank and congratulate Javier and his team in Châteauguay as number 1 team in
Québec for November and also Josée and her team in Notre-Dame who performed the same
results for December.
Our four stores out of the 12 in Québec won 6 of the 9 prizes for the contest duration between
October and December of 2007. Something everyone must be extremely proud of, “Great Job
Team!”
In 2008, while we introduce our famous Folders Gourmet Coffee, which is just great and guests
love, we have even more to come before the end of April:
- Vanilla Frosty
- Mixed Frosty with Oreo or M&M
- Frosty Floats
- Frosty Shakes (Vanilla, chocolate and strawberry) For Québec and Ontario only as a test
Market for Wendy’s Canada.
- Coke Zero and Fresca
- Many promotional products as Fish, Spicy Baconators and more…
So let’s enjoy our success and continue to make our Wendy’s the number one restaurant of
choice in Québec!
Leonard Brown District Manager, Wendy’s Québec
WENDY’S 21ST ANNUAL LIP SYNC COMPETITION:
On Friday, March 7th, Wendy’s Restaurants hosted the 21st Annual Lip Sync
Competition at the Charlottetown Civic Centre. With 14 entries from the Junior
High School across P.E.I., what a great performance they put on! Congratulations to
Miscouche Consolidated who held their reign for another year taking 1st place with
their rendition of “It’s Raining Men”. Second place went to Queen Charlotte and
Miscouche Consolidated (2) placed third. Thanks to Zack Bell and Colin McKay of
K-Rock 105.5 for doing a great job at keeping the audience entertained and creating
lots of excitement. Thanks to all who participated!!
During the month of March, Wendy’s Restaurants across P.E.I. will be
supporting the Kidney Foundation of P.E.I. When you visit
one of our Wendy’s Restaurants and enjoy a hot,
delicious bowl of chili, a portion of sales will
be donated to the Kidney Foundation
in support of ongoing
research.
Rob, Kerri Wynne & Zack from
Ocean / K-Rock 105.5 serve
chili to three Kidney Foundation
Volunteers (Reghan, Janelle
and Adam).
FRIENDLY PHARMACY
FALL CONTEST WINNER:
Easter Seal Ambassador
The 29th Annual Easter Seal Ambassador’s Tour of
Ï>˜`Ê-V…œœÃÊ܈ÊÌ>ŽiÊ«>ViÊvÀœ“Ê«ÀˆÊ£ÈÊqÊÓÎ]ÊÓään°ÊÊ
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BOWL FOR KIDS SAKE
Also tune
in
105.5 with to K-Rock
Colin eac Zack and
h
day for th and every
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Fish Bow Wendy’s
caught up l and get
on
latest new all the
s etc.
On Saturday, March 8 and Sunday, March 9th,
employees of D. P. Murphy Inc. took to the
bowling lanes in Charlottetown, Summerside,
Alberton and Montague in support of Bowl for
Kids Sake for Big Brothers and Big Sisters. This
is an annual event that our company is involved
in each year and this year Congratulations and
thanks to all who participated!
Tim Horton’s staff, Mount Edward Road
Congratulations to Charlene
MacPherson of D. P. Murphy Inc.
Head Office who was the winner
of the Friendly Pharmacy Fall Contest. Charlene won a Play
Station Portable which was drawn in December. Making
the presentation to Charlene is Kyle MacMillan on behalf of
Friendly Pharmacy.
employee
benefit
UPdate
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