August - Chelsea and Westminster Hospital

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Chelsea and Westminster Healthcare
August 2006 - No. 146
NHS Trust
Trust NEWS
In this
issue...
●
●
Doctors in the
kitchen
– page 3
News from the Chief
Executive – page 2
●
Clinic
officially reopened
– page 7
Support workers help
boost maternity care
It’s all change in maternity services
at Chelsea and Westminster where
the maternity support workers who
are vital members of our midwifery
team now have greater clarity about
the scope of their roles on a day-today basis.
A further three new roles have been
developed for maternity support workers
– a Discharge Co-ordinator, two Nursery
Nurses and two support workers based in
Recovery.
We were one of 50 NHS trusts that
participated in a national programme
launched by NHS Employers to appoint
and train maternity support workers.
A report published by NHS
Employers said that trained midwives
were able to spend more quality time
with new mothers and their babies
because support workers took on duties
which would traditionally have been
undertaken by midwives.
The report showed that some
midwives could save up to 60% of their
time by handing over simple duties to
maternity support workers and then
using the time saved to provide more
effective care.
Jayne Rogers, Hospital Midwifery
Manager before she left the Trust in July,
said: “Five new members of staff have
now joined the Trust with specific roles
under the umbrella of ‘maternity support
workers’ and I am confident that,
together with our existing maternity
■ Maternity support workers Lynda Maxwell, Michael Adair, Kay Boyle, Lita
Reyes, Ellie Buckingham, Joanna Black, Marie Leek and Maria Adap
support staff, they will make a huge
difference to the care we can provide.”
Marie Leek is the Discharge Coordinator, a single point of contact for
new mums and their families to coordinate everything that needs to happen
before they can go home with their
babies.
Ellie Buckingham and Joanna Black
are Nursery Nurses while Sandra Dos
Fantos and Jodie Reynolds are maternity
support workers based in Recovery.
Jayne Rogers added: “We have been
keen to develop valued staff who are
already in post as well as recruiting to the
new roles. A Maternity Essence of Care
course has been developed from the
already established Essence of Care
qualification for support workers, in
partnership with Kensington and
Chelsea College and with support from
Helen Brown, Lead Nurse for Support
Worker Development.
“Kay Boyle, Linsey Flores and Lita
Reyes were the first three maternity
support workers to undertake the new
course.”
● This is a version of an article which
will appear in the Trust annual report
2005/06 – the report is due to be
launched at the annual general meeting
of the Trust on Thursday, September 7.
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Heather’s view
As all staff will know by now, a decision on
our application to become an NHS
Foundation Trust from August 1 has been
deferred by the independent regulator
Monitor for a period of up to 3 months.
The Trust received very positive feedback
on our overall application. Monitor’s Board
had no concerns in terms of our governance
and legal criteria, the first two criteria they
consider when licensing NHS trusts to
become Foundation Trusts.
However, with regard to our financial
viability we know that cash will be tight
over the next 2 years and Monitor wish to help us with
this by working with the Department of Health and the
Foundation Trust Financing Facility whilst we continue
to deliver our Cost Improvement Programme and
manage our resources to plan.
Monitor is confident that these matters can be resolved
quickly. For our part we must ensure that we continue to
deliver all our targets to ensure that Monitor is in a
position to license us very soon.
Speaking on behalf of the Trust Board, we are
convinced that Foundation Trust status will lead to
tangible, long term benefits in patient care and enable us
to become more accountable to our patients, local
community and staff.
by the Chief Executive, Heather Lawrence
I want to thank all staff for their hard work
which enabled us to submit such an
excellent application to Monitor.
We will continue to keep staff fully
updated about progress on our application
to become an NHS Foundation Trust.
★★★
I recognise that the past few months in
particular have been tough for everyone at
Chelsea and Westminster – achieving a £10
million Cost Improvement Programme is a
considerable challenge.
However, I believe that the short term pain of making
these savings is justified not just by the long term gain of
establishing a balanced budget but also by ensuring that
we are an efficient provider of choice.
★★★
We have plenty to celebrate at Chelsea and Westminster,
as this edition of Trust News demonstrates.
In particular, I would like to thank all staff for helping
us to reduce our MRSA rate – the latest national statistics
show a 50% reduction year-on-year which makes us one
of the 20 most improved hospitals in the country.
Thank you for your vigilance in minimising the risk of
healthcare associated infections and please keep up the
good work!
Your guide to
this month’s
Trust News
Bring me sunshine...
Meet the Team – West
London Centre ......page 4
The bus was presented at Coombe Hill Golf Club, Kingston upon Thames, by the
Character Group plc. At the presentation, Jerry Stevens, Executive Director of the Variety
Club of Great Britain Golfing Society, thanked the golf club members for their support and
then gave the keys to Desiree, one of the children from the Cheyne Day Centre.
Another Cheyne Day Centre youngster, Sanaa, gave the golf club members a thank you
card that the children had made.
High IMPACT .................5
The Trust has been presented with a brand new Variety Club Sunshine Bus
which will be used to take children on outings and for local visits – it replaces
an old bus which had recently become unreliable.
What is... Foundation
Trust status?...................5
John Hunter Clinic
official re-opening ...........7
Spotlight on...
Fundraising.....................8
Trust halves
MRSA rate ....................11
Staff Survey
action plan................... 12
Staff News ....................14
National Falls
Awareness Day ............16
2
■ Desiree, Ivan and Sanaa with
the Cheyne Day Centre’s new
Variety Club Sunshine Bus
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New research trial to revolutionise asthma care
The trial focuses on a new
technique called bronchial
thermoplasty which is the
first attempt at a non-drug
treatment for this common
respiratory condition which
affects more than five
million people in the UK.
It is currently being
researched at up to 30
centres in the UK, US,
Canada and Australia.
Bronchial thermoplasty
aims to reduce the amount
of ‘airway smooth muscle’,
tiny muscles in the airway
wall that narrow the airways
of asthma patients when
these muscles contract and
can cause breathing
difficulties.
Annual general
meeting
This year’s Trust annual
general meeting will be
held at 5pm on Thursday,
September 7 in the
restaurant on the lower
ground floor – all staff
are welcome to attend.
Preparations are now
underway for the AGM
which is due to include
workshop sessions for
members of the public and
tours of areas of the Trust
which are likely to be of
interest to the public.
Further details about the
AGM will be circulated this
month, including how to
confirm your attendance at
the meeting – knowing how
many people are likely to
attend will help us to plan
the event.
The Trust annual report
2005/06 will be launched at
the AGM – thank you to all
staff who have taken the
time and trouble to help us
put together this year’s
report.
All staff can pick up
copies of the report at the
AGM or you can contact
Matt or Jeanette in the
Communications
department on ext 6828/9
after September 7 to collect
a copy.
A team at Chelsea and Westminster has joined
a worldwide research trial for a new procedure
that could transform asthma treatment – and
they are now on the lookout for suitable
patients to enrol in the trial.
Doctors go into the
airways with a flexible
bronchoscope through the
patient’s nose or mouth and
then deliver thermal energy
to the airway walls to reduce
the amount of airway
smooth muscle.
Dr Pallav Shah,
Respiratory Consultant at
Chelsea and Westminster, is
Principal Investigator for the
research trial at the hospital.
He says: Asthma is
sometimes seen as a relatively
minor medical condition but
in fact 2.6 million people in
the UK have severe asthma
and in the most extreme
cases it can be a killer.
“Bronchial thermoplastry
has real promise but the only
way we can test its potential
is by conducting clinical
trials, which is why we are
now looking for suitable
patients to enrol in the trial
here at Chelsea and
Westminster.”
Dr Shah and his
colleagues in the hospital’s
respiratory medicine
department hope to enrol up
to 20 patients.
If you have asthma, are
aged between 18 and 65,
take medicaton daily to
control your asthma, and are
a non-smoker, you may be
eligible for the trial.
Anyone interested in
participating in the trial
should contact Cielito
Caneja, Respiratory Research
Nurse, on 020 8746 8141,
bleep 4179 through the
hospital switchboard on 020
8746 8000 or via email at
[email protected]
Doctors bring home the bacon
■ Trust doctors Peta Longstaff, Francesca Garnham, Lucy Bingham and Gboyinwa
Ajayi in the F Word kitchen
Doctors from the Emergency Department, who spent time in Gordon
Ramsay’s kitchen – and survived – made a return visit after winning a
cooking competition between teams of amateur chefs.
You can see how they got on when the their food.
final programme of the current series of
They did so well that they were the
‘Gordon Ramsay’s F Word’ is screened on highest scoring of all eight groups and so
Channel 4 on Wednesday, August 16.
were invited back for the final
Consultants Peta Longstaff and
programme of the Channel 4 series.
Francesca Garnham, Clinical Fellow Lucy
The Trust doctors were given a special
Bingham and Specialist Registrar
challenge when they returned to the
Gboyinwa Ajayi formed one of eight
kitchen – they were given the task of
teams which served up a three-course
turning Trinny and Susannah, the two
meal, and were then judged on how
pedigree pigs reared by Gordon Ramsay
many customers were prepared to pay for in his back garden, into a gourmet meal!
3
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Meet the West London Centre for Sexual Health team
The West London Centre for Sexual Health at
Charing Cross Hospital is one of the Trust’s three
main centres for sexual health and HIV services –
along with the John Hunter Clinic at Chelsea and
Westminster and the Victoria Clinic, SW1.
Although the centre is
based at Charing Cross
Hospital, it is an integral part
of Chelsea and Westminster’s
HIV/GUM directorate.
Dr Charlotte Cohen took
on the role of Lead Clinician
at the West London Centre
earlier this year – the other
consultants are Dr Ken
McLean and Locum
Consultant Dr Deepa Grover.
The West London Centre
also includes a team of 11
registered nurses and one
healthcare assistant, which is
led by Lead Nurse Louise
Trewhella, health advisers and
admin and clerical staff.
They provide a high
quality sexual health service
including screening for
sexually transmitted
infections, health promotion
and education, family
planning, HIV testing,
Hepatitis vaccinations and
referral to other multidisciplinary teams including
dermatology and
psyschosexual experts.
The centre includes five
health advisers who offer
information, support, advice,
psychological assessment and
counselling to people
diagnosed with sexually
transmitted infections,
including HIV.
They see people who have
been sexually assaulted, people
who may be more at risk or
vulnerable to HIV, and they
also offer support and
information to partners and
families of people with HIV they regularly refer people to
other support agencies.
Charlotte Cohen says: “In
addition to general sexual
health and HIV clinics, we
run targeted clinics to
encourage minority and ‘hard
to reach’ groups to access
sexual health services, often
set up in partnership with
voluntary sector and other
NHS organisations as well as
community groups.
“An example of this is the
launch of the WEST 6 clinic
in June 2005 for men who
have sex with men. This
clinic was set up following a
survey by Ealing,
Hammersmith and
Hounslow Gay Men’s Project
which demonstrated that
60% of men asked would
attend the West London
Centre if there was a
designated service.
Staff at the West London
Centre have also recently
embarked on a new
partnership with the West
London HIV Prevention
Group – which includes
Who’s who at the
West London Centre?
• Dr Charlotte Cohen –
Lead Clinician
• Dr Ken McLean –
Consultant
• Dr Deepa Grover –
Locum Consultant
• Louise Trewhella - Lead
Nurse
• Cindy Gilmour – Nurse
Practitioner
• Robert Brooks – Senior
Staff Nurse (Nkosi
Johnson Unit)
• Sandra Bennett – Young
Persons Clinic/Outreach
Nurse
• Ceri Evans – Senior
Health Adviser (leading a
team of 5 staff )
Ealing, Hounslow and
Hammersmith & Fulham
PCTs - to target African
communities who are
statistically at a higher risk of
contracting HIV, and also the
least likely to access services.
You can read more about
this initiative, the Love Safely
project, on page 10.
Other specialist services
run by staff at the West
London Centre include
Cont@ct 2 for under-19s, the
Orange Clinic for women
who have sex with women
and the Diamond Service for
men who sell sex.
Ken McLean, who has
worked at the West London
Centre since 1985, leads a
well-established weekly clinic
■ Staff from the multi-disciplinary team at the Trust’s West London Centre for Sexual Health
4
for inmates at Wormwood
Scrubs.
He says: “I’ve been
providing the Fluker Service
for prisoners at the Scrubs for
the last 10 years, covering
sexual health, HIV and
Hepatitis.”
Care for HIV positive
patients at the West London
Centre is provided in the
Nkosi Johnson Unit - named
after a young South African
boy who was diagnosed with
HIV.
Nkosi helped to raise
awareness of HIV by
speaking at an international
conference attended by
Nelson Mandela.
Although Nkosi died of
AIDS, his foster mother Gail
attended the official opening
of the unit in 2003. There are
close links with Nkosi’s
Haven, a foster home for
HIV positive children in
Johannesburg.
So what are the key
challenges and opportunities
ahead for staff at the West
London Centre?
Charlotte Cohen says:
“Clearly, the new government
target that all patients should
be able to get a sexual health
clinic appointment within 48
hours is a big challenge as it is
for HIV/GUM nationally.
“We have been working
very hard to address this
target, and have already
implemented several changes
which will result in increasing
our capacity significantly and
allowing us to offer more
appointments.
“In the future we hope to
provide a clinic specifically for
people with learning
disabilities and also develop
closer links with services
including A&E here at
Charing Cross Hospital.
“In terms of HIV care, we
want to develop closer links
with the research department
in the St Stephen’s Centre at
Chelsea and Westminster, so
that our patients can access
clinical trials of new treatments, and also look at HIV
testing in the community.”
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High IMPACT
IMPACT – Improving Services for Patients At
Chelsea and Westminster Trust – is a Trustwide
initiative to improve patient care. It is an umbrella
project, co-ordinated by Catherine Andrews, for
local initiatives driven forward by multidisciplinary directorate and services teams.
The Trust’s IMPACT
work, based on the 10
High Impact Changes
identified by the NHS
Modernisation Agency, was
showcased last month in a
week-long exhibition on
the Stage on the second
floor of the hospital.
The exhibition had more
than 40 presentations to
raise awareness about the
IMPACT programme and
the work being done
throughout the hospital –
more than 160 people
visited the lunchtime
sessions.
Catherine Andrews, who
co-ordinates the IMPACT
■ Visitors and exhibitors during the IMPACT exhibition
week
■ Sue Harris (Clinical Nurse Lead for Paediatrics)
Catherine Andrews (IMPACT) and Edward Donald
(Director of Operations)
programme in the Trust,
said: “Many staff who
visited the exhibition said
they were surprised that
such a large amount of
work was going on in the
hospital.
“General feedback and
enquiries from staff suggest
that the exhibition was a
good way to generate ideas
for things they could do in
their own areas.
“It was a real boost to see
how much effort had gone
into work to improve the
experience and quality of
care for patients at Chelsea
and Westminster. It is
always useful to share good
practice and to give staff an
What is... NHS Foundation Trust status?
What is it?
Foundation Trusts are new types of NHS
organisations which, while remaining part
of the NHS family, have more flexibility to
shape services to meet the needs of their
local communities, more freedom to
borrow money to improve those services
and more accountability to patients, the
public and staff through a Members’
Council.
How does it affect the Trust?
Chelsea and Westminster Healthcare
NHS Trust applied to become a
Foundation Trust from August 1 – our
application was deferred by the regulator,
Monitor, for a period of up to three
months but we still hope to become a
Foundation Trust very soon. Our
Members’ Council was elected in March
– it includes six staff representatives.
Why does it matter?
Because Foundation Trust status means
we will have more control over our own
destiny – all staff can get involved by
becoming Foundation Trust members.
Who needs to know about it?
All Trust staff are eligible to become
Foundation Trust members – this means
you can have a say by voting in elections
to choose your representatives on the
Members’ Council or by standing for
election.
How can I find out more?
More than 700 staff are already
Foundation Trust members – you can join
today by completing a membership
application form which you can find in the
‘Press & PR’ folder on the intranet.
opportunity to exchange
ideas.
“I am most grateful for
all the hard work and effort
that teams put into their
presentations. This was an
opportunity to celebrate
the constant effort that our
staff put into improving
the experience of patients
at Chelsea and
Westminster.”
Jane-Marie Hamill,
Clinical Nurse Lead in the
Intensive Care Unit, said:
“I enjoyed networking with
other colleagues and seeing
their presentations. There is
a lot of excellent work
taking place on the wards
which has a real impact on
patient care.”
Sara Milton, Specialist
Pharmacist for Medicine,
added: “The exhibition
highlighted that many of
the initiatives throughout
the Trust complement each
other in working towards
enhancing a patient’s
experience.
“It was also a useful
event to publicise and learn
about new service
improvements within the
Trust.”
To share good practice in
the Trust, a file of all the
presentations displayed
during the IMPACT week
can be accessed via the
intranet – click on ‘Chief
Executive’ and then open
up the IMPACT folder.
5
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A time to remember service
A special remembrance
service for parents who have
recently lost their babies
took place in the hospital in
June.
The annual event, called ‘A
Time to Remember’, was
attended by 50 parents who
had been in maternity, the
Neonatal Unit or the Early
Pregnancy Assessment Unit
within the past year. Some
parents who had lost children
in previous years were also
present, along with siblings.
A symbolic piece of
artwork, made by children in
the hospital school, was
specially created for the
service.
The main theme of the
work was a rainbow, with its
different colours reflecting the
different journey each parent
is on. Characters and the
yellow brick road from the
Wizard of Oz story were also
used in the artwork to
represent change.
Parents were invited to
place bluebirds, also created
by the children, onto different
parts of the artwork - each
bluebird represented a child.
Loraine Pearce, Maternity
Bereavement Facilitator,
explained: “The service is an
important time for parents
and their babies to be
acknowledged. It provides a
protected time for parents to
remember their children,
which can be important and
helpful for them.”
The service had selected
readings and songs. Music
was arranged by Kevin Pearce.
It provided an opportunity
for parents to talk to one
another about their
KSF jargon buster
KSF is the Knowledge and
Skills Framework which links
the learning and development
needs of individual staff with
the demands of their job to
provide high quality patient
care.
A Post Outline looks at the
knowledge and skills needed
in a role.
There are six Core
Dimensions which identify
the key areas of knowledge
and skill and are found in
every Post Outline.
Each Post Outline will have
between two and six Specific
Dimensions which look at
the specific aspects of a role there are 24 specific
dimensions in total.
There are four Levels for
each dimension which set
out the depth of knowledge
or skill needed in post.
Level one is the lowest and
6
through the pay band.
Level Indicators set out the
criteria for what is expected at
each of the four levels for each
of the 30 Core and Specific
Dimensions.
The Second Gateway is a
fixed point towards the top of
the pay band at which point
the staff member must show
they can apply all the
knowledge and skills at the
required level.
A Gateway is a fixed point on
the payband when staff are
measured against the criteria
set out. There are two
gateways - the Foundation
Gateway is after one year in
post and the Second
Gateway is towards the top of
the pay band.
A Foundation Gateway
Subset is a subset of the Post
Outline and sets out the
knowledge and skills that
should be achieved after one
year in post to receive the first
increment and progress
experiences and to all of those
involved in the organisation
of the event and other
members of staff.
For the second year
running, Carte Blanche
Greetings donated 50 ‘Me to
You’ teddy bears, which were
given to parents at the service.
To help all staff understand more about
the Knowledge and Skills Framework
(KSF) – part of Agenda for Change – here
is a handy guide to KSF terminology:
level four is the highest.
Areas of Application look at
the knowledge or skill applied
to the workplace during the
day-to-day job.
■ Event organisers Tina
Hutchings (Specialist Sister,
Early Pregnancy Assessment
Unit), Lyn Dineen
(Maternity Administration
Supervisor), Loraine Pearce
(Maternity Bereavement
Facilitator), Colette Murphy
from the West London Still
Birth and Neonatal Death
Society (SANDS), Doris
Daby (Midwifery Secretary),
Bryony Martin (Sister,
Neonatal Unit) and Dr
Christina Beardsley (Hospital
Chaplain). Not pictured are
Andrea Philip (Labour Ward
Manager) and Sarah Stalker
(Social Worker)
Deferral of Pay Progression
means that an employee’s pay
is frozen as he or she has
failed to meet the
requirements of the post. This
only happens at Foundation
or Second Gateway.
Evidence can take different
forms – for example,
observation, feedback, audit,
incident reports, course
certificates, documents - and
is used to confirm that the
employee is meeting the
requirements of their post.
A Portfolio is a way of
ordering evidence and
certificates in a regular way to
provide a record of learning
and development for the
member of staff.
Personal Development
Review (PDR) is the annual
meeting between a manager
and member of staff during
which performance is
measured against the KSF
Post Outline.
Personal Development Plan
(PDP) is the outcome of the
PDR and looks at the areas
where an individual needs to
improve. It identifies the
learning need, the learning
goal and the activities to be
undertaken.
Previous question and answer
articles about the KSF can be
found in the May and July
editions of Trust News –
available on the intranet under
the ‘Press & PR’ section.
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Chairman officially re-opens sexual
The John Hunter Clinic for Sexual Health in the St Stephen’s Centre
was officially re-opened on June 29 by Trust Chairman, Juggy Pandit. health clinic
The clinic was redesigned
as part of the £900,000
redevelopment of the St
Stephen’s Centre which is
home to many of the Trust’s
sexual health services.
June’s event was a chance
for staff to celebrate the
successful redevelopment of
the centre and look forward
to future plans for HIV and
sexual health services at
Chelsea and Westminster.
Trust staff and invited
guests from external
organisations listened to
speakers including Dr Adam
Lawrence, who founded the
John Hunter Clinic, Dr
Simon Barton, who is
Clinical Director of the
HIV/GUM directorate, and
■ Dr Simon Barton,
Clinical Director of the
HIV/GUM directorate,
makes a point during his
speech
Juggy Pandit.
The Chairman then
unveiled a portrait of John
Hunter which has been
acquired by the Trust to
mark the clinic’s
redevelopment.
Staff celebrations
continued into the evening
at the local branch of Pizza
Express.
Chelsea and Westminster
has an international
reputation for its HIV and
sexual health services and
the Trust is now harnessing
new technology to provide
the best possible care for
patients.
Recent innovations
include:
• A new call centre has been
set up so patients can
phone a single number to
■ Juggy Pandit, Trust Chairman, looks on as Dr Ann
Sullivan speaks at the official opening of the John Hunter
Clinic
book an appointment at
any of the Trust’s three
main sexual health clinics
– John Hunter, the West
■ Dr Adam Lawrence, founder of the John Hunter
Clinic, with clinic staff
London Centre for Sexual
Health at Charing Cross
Hospital and the Victoria
Clinic in SW1
• Mobile phone texting of
test results for sexually
transmitted infections
means patients can receive
results faster
• An eTriage system is now
being developed so
patients can use the Trust
website to triage
themselves according to
their symptoms and then
be directed via the online
package to the most
appropriate treatment
option and location.
■ Dr Lawrence in the
room named after him in
the revamped clinic
Reminder – email and internet access
All staff are reminded that the abuse of email and
internet access – for example, by circulating racist
or sexist emails – is a serious disciplinary offence.
When they join the Trust, all staff agree to abide
by the terms of the Information Technology
Acceptable Use Policy, which covers both email and
the internet.
Any serious violation of the policy could lead to
possible dismissal from employment under the
Trust’s disciplinary procedure or even criminal
prosecution.
The full policy is available on the intranet by
clicking on ‘EPR & IT’, ‘IT Helpdesk’ and then
‘Information Technology Acceptable Use Policy’.
7
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SPOTLIGHT ON... SPOTLIGHT ON... SPOTLIGHT ON... S
Grateful family donate
money to benefit patients
A big thank you to the family of Gordon Gompers for
their generous £2,000 donation to the Chelsea and
Westminster Health Charity.
At the request of the family,
£1,000 has gone to the Burns
Unit and £1,000 towards the
Charity’s general fund, to
benefit different areas of the
hospital.
Ray and Val Gompers said:
“We wish to thank the staff at
the Chelsea and Westminster
Hospital for the wonderful
support and care given to our
uncle and us while he was a
patient.
“The standards of support
and care were excellent. We
owe an enormous amount of
gratitude to the doctors and
nurses on the Burns Unit for
the care, kindness and support
given at such a difficult time.
“Thanks also to the
palliative care team for all
they did and many other staff
who so often get forgotten
but whose work is so
important – the cleaning,
canteen, administration and
security staff.
“We were really impressed
by the high standards
Fundra
Ward benefits from
■ Gordon Gompers
1924 – 2006
maintained by the hospital
and wish you all every success
in the future. Thank you all.”
Diane Yeo, Chief Executive
of the Chelsea and
Westminster Health Charity,
said: “It is thanks to the
generosity of people like the
Gompers family that we are
able to help improve the
healthcare of the people of
Chelsea and Westminster and
we are enormously grateful.”
■ Pictured with the shower chair are members of the Friends (
Duncumb, Pam Connolly and Margaret Tree with staff from E
left to right) Moreblessing Manyonga and Sylvester Amo-Kuna
left to right) Terence Jambaya and Kadiatu Bangura (Student
(Charge Nurse), Marilou Francisco (Staff Nurse), Ifeoma Onir
Elizabeth Tuburu (Healthcare Assistant)
Generous donation boosts radiology department
I
o
B
e
f
F
The radiology department has benefited from a donation of
£3,000 given by Mavis Marke whose daughter was treated at
the hospital.
With the money generously donated by Mrs Marke, the department
was able to purchase a large monitor, which they started using in June
with their state-of-the-art interventional digital X-ray suite.
Previously the monitor they used was very small but now, thanks to
the new equipment, patient observations can be viewed easily from
anywhere in the room which will assist with all radiology procedures.
With the money left over after purchasing the monitor, which cost
£1,800, the department were able to fund the production of patient
information literature.
Gena Holmes, Radiology Senior Sister, said: “On behalf of the team,
I would like to thank Mrs Marke, as she has made a huge difference to
the way that our service is provided. We are very grateful to her.”
The radiology department also purchased some new storage
cupboards for their area with money raised from a study day, which
took place last year and was organised by former Radiology Senior
Sister, Kirsty Harkness. The new storage facility takes up less space
and can store more equipment.
8
C
j
J
C
w
d
M
■ Dr James McCall (Consultant Radiologist), Dr
Nasir Khan (Consultant Radiologist), Gena Holmes
(Radiology Senior Sister) and Anton Ivanic
(Superintendent Radiographer)
A
E
o
36423 C&W Trust 146
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Page 9
. SPOTLIGHT ON... SPOTLIGHT ON... SPOTLIGHT ON...
raising
Jump to it
m Friends donation
Thanks to the
Friends of Chelsea
and Westminster
Hospital, patients on
Edgar Horne Ward
now have a special
chair to make it
easier to get in and
out of the shower.
Raymund Leano,
Charge Nurse on
Edgar Horne Ward,
said: “The shower
chair, which is pushed
by a member of staff,
is great for both
patients and staff. We
are very happy with it.
“On behalf of the
nds (middle row – left to right) Ann
om Edgar Horne Ward (front row –
ward I would like to
Kunado (Staff Nurses) and (back row – thank the Friends for
dent Nurses), Raymund Leano
their much
Oniri (Senior Staff Nurse) and
appreciated help.”
■ The Chelsea Children’s Hospital School
parachute jumpers with some of the Red Devils
A team from the Chelsea Children’s Hospital School did
a fundraising parachute jump with the official British
Army Parachute Regiment display team the Red Devils
on July 17.
After being forced to postpone the jump twice because of bad
weather, they were blessed with a warm and sunny day.
The team of 23 teachers, nurses, administrative staff, one of the
school’s pupils and friends of the school managed to raise more
than £10,000.
This money will go towards computers and video conferencing
equipment to enhance the lives of children in isolation in the
hospital. Donations will also fund art therapy to help them come
to terms with being in isolation, often for a long period of time.
The Chelsea Children’s Hospital School would like to thank
the Red Devils for their support and encouragement that enabled
the team to jump out of an aircraft at 13,000 feet and to all land
safely.
If you would like to donate money to help the school reach
their fundraising target of £20,000, please send a cheque to Su
Browne c/o Chelsea Children’s Hospital School, Chelsea and
Westminster Hospital, 369 Fulham Road, London SW10 9NH.
Following in famous footsteps
Intrepid Daniel Lillis has embarked
on an epic trip from London to
Beijing, following in the footsteps of
explorer Marco Polo to raise money
for the Children’s Hospital Trust
Fund at Chelsea and Westminster.
Daniel, a Government Relations
Consultant and Magistrate, set off on his
journey on July 17.
Under the guidance of Viscount (John
Julius) Norwich, who is a Patron of the
Children’s Hospital Trust Fund, Daniel
will visit a children’s hospital in every
destination that he travels to on the Great
Marco Polo Expedition.
His route includes Italy, Turkey,
Armenia, Iraq, Mongolia and China.
Marco Polo was one of the first
Europeans to travel to China across Asia
on this very route.
Daniel said: “This is an exciting
adventure which has been a year in the
planning and one which I hope will help
to raise money for this worthwhile cause.
“It is a great privilege to visit so many
children in need and I hope we can build a
lasting alliance which will be of benefit to
all concerned. In that way we can work
together to improve care for sick children
everywhere. We should also remember
their families and all those who care for
them.”
The Children’s Hospital Trust Fund was
set up at the old Westminster Hospital in
1981 and so far has raised more than £1
million. Its purpose is to make charitable
contributions towards the purchase of
medical and surgical equipment for the
paediatric areas of the Trust, and to
provide help and comfort for sick children
in hospital, in the community and at
home.
■ Daniel Lillis is following in the
footsteps of the infamous explorer
Marco Polo
Anyone wishing to sponsor Daniel
should send donations to Charles
Henderson, Administrator, The Children’s
Hospital Trust Fund, Chelsea and
Westminster Hospital, 369 Fulham Road,
London SW10 9NH.
9
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Page 10
Love Safely – health advisers spread HIV
The West London Centre for Sexual Health (WLCSH),
run by the Trust but based at Charing Cross Hospital, prevention message
has embarked on a new partnership with the West
London HIV Prevention Group.
The organisation
Hammersmith & Fulham
identified that African
PCTs - is now in its third
communities are the most
year and trains community
hard hit by HIV infection,
volunteers to perform HIV
and also the least inclined
outreach work three times
to access services.
a year.
The Love Safely project
The new collaboration
run by the West London
with WLCSH is called the
HIV Prevention Group West London African HIV
which includes Ealing,
Prevention Partnership
Hounslow and
Project.
Staff at WLCSH, where
the lead clinician is Dr
Charlotte Cohen, felt this
project was an opportunity
to share specialist HIV and
sexual health knowledge
with their local African
communities. Two
experienced Health
Advisers, Judith Muchena
and Mboni Lifanda, were
involved in training 10
volunteers.
Judith said: “The project
training this May was a
great success. The
volunteers will now be
imparting knowledge back
to their own communities
in a variety of social
environments.
“This ‘word of mouth’
approach will be crucial in
getting more people to test
for HIV.”
Mboni added: “The
volunteers can direct
individuals to access local
sexual health services. We
hope that this new working
partnership will go from
strength to strength and
look forward to the next
round of training later on
this year.”
■ Pictured at a Love
Safely training event with
outreach volunteers are
Judith Muchena, WLCSH
Sexual Health Adviser (far
left), Mboni Lifanda,
WLCSH Sexual Health
Adviser (far right) and
Stella Oryang, Programme
Co-ordinator (front right)
Trust nurse co-ordinates HIV research study
Djamel Hamadache, Paediatric
Nurse Specialist for HIV, is working
on an exciting new research study
based at St Mary’s Hospital which
could have major benefits for
children living with HIV.
The Penta 15 project is a clinical
trial for children aged between three
and 36 months who have been
receiving the anti-viral medication
Abacavir for at least 12 weeks.
It will replicate a similar trial
involving adults which demonstrated
that patients showed no ill effects
from receiving a larger dose of
Abacavir once a day instead of two
doses.
Djamel explains: “The trial needs to
be carried out on children because
their organs are not as developed as
those of adults, and there are other
significant differences which mean
that we must ensure the safety of this
10
approach for children.
“Potential benefits include the fact
that adherence to the medication will
be improved if it only needs to be
taken once a day, the amount of
medication being taken will reduce
and it will just be more convenient for
our young patients and their families.”
Djamel, who originally trained as a
nurse in his native France, worked in
the Trust’s adult inpatient HIV
services for four years before going to
Great Ormond Street Hospital where
he completed a degree in paediatric
nursing.
He works part-time as a Paediatric
Nurse Specialist for HIV, alongside
fellow HIV Nurse Specialist Paula
Seery, with HIV positive pregnant
women and their babies.
“Advances in treatment mean that
there is now a less than 1% chance of
the HIV virus being transmitted from
a mother to her baby so our role is to
provide care for them and monitor the
progress of babies who are HIV free
through regular tests,” says Djamel.
“We work closely with our
colleagues in the Trust’s adult HIV
services so that we take over the care
of those women and their babies when
they give birth which can often
include social, housing and welfare
issues.”
Djamel, who took up his new
research post at St Mary’s in June,
says: “The combination of my clinical
role at Chelsea and Westminster and
my research post at St Mary’s is
brilliant because I can apply the
knowledge I gain from the research
post to my clinical work and I hope
that my experience of working with
HIV positive patients and their
families will add value to the research
study.”
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Page 11
Trust halves MRSA rate
The rate of MRSA infections at
Chelsea and Westminster Hospital has
been reduced by 50% in just 12
months, according to the latest
national statistics published by the
Health Protection Agency in July.
There were just 11 MRSA bacteraemia
in the six months from the beginning of
October 2005 to the end of March 2006 –
compared with 21 MRSA bacteraemia for
the same period in 2004/05.
Our overall MRSA rate for 2005/06
showed a 38% reduction year-on-year – 29
MRSA bacteraemia in 2005/06 compared
with 47 bacteraemia in 2004/05.
Heather Lawrence, Chief Executive,
said: “We are all very aware of the
importance of reducing the risk of
healthcare associated infections and these
figures are a tribute to the vigilance of all
staff.
“We should not be complacent and we
know we have to maintain this
improvement. That will always be a
significant challenge in a busy hospital
with an Intensive Care Unit, Burns Unit
and other clinical areas where we care for
patients who are at higher risk of infection
In July the Therapy
Department held its first
ever combined Evidence
Based Practice Clinical
Governance Meeting.
The aim of the event,
which was the idea of
Douline Schoeman, Therapy
Services Manager, was for
each team to share their
progress towards the
integration of research
evidence into clinical practice.
More than 100 therapists
attended the meeting and
there were 10 presentations at
the meeting from
Occupational Therapy,
Speech and Language
Therapy, Dietetics, Music
Therapy and Physiotherapy.
Topics covered included the
evolving role of music therapy
within the child development
service, clubfoot management
using the Ponseti method and
an exploration of whether
facemasks are needed in
paediatric facial burns.
Dr Jeremy Lewis,
Consultant Physiotherapist
■ Infection control link professionals Vicky Cruz and Christina Hoeft
carry out a hand hygiene audit
because of their condition.
Roz Wallis, Senior Infection
Control Nurse, added: “We have
introduced a network of infection
control link professionals, featured
in the July edition of Trust News,
who are specially trained to help
fight the spread of infection in their
area of the hospital.
“They are nurses, therapists,
radiographers and other staff who
act as role models and carry out
monthly hand hygiene audits.
“Our link professionals have made
a real difference and I have no doubt
that their hard work has contributed
to the significant reduction in our
MRSA rate.”
Research therapy
■ Staff at the Therapy Department’s Evidence Based
Practice Clinical Governance Meeting
and Research Lead for the
Therapy Department,
described how evidence
based practice should be seen
as the best research evidence
combined with the
experience of clinicians,
along with the values and
beliefs of patients.
In addition, he explained
that it is essential to ensure
that any therapeutic
outcome is meaningful to
the patient and that
treatment should also be cost
effective.
Heather Lawrence, Chief
Executive, attended the
meeting and praised the
good work being done in the
Therapy Department in its
drive to ensure research
evidence is being used to
underpin the clinical services
offered by the department.
Douline Schoeman said
that all the presentations at
the meeting demonstrated
the commitment of the
Therapy Department to use
the best research evidence in
clinical practice.
She added that the
presentations highlighted
how this work was helping
to reduce patient waiting
times as well as ensuring the
highest quality of patient
care and working to reduce
the Trust’s financial costs.
11
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Page 12
Staff Survey action plan
Six open forums were held in April to give staff an
opportunity to comment on the key findings of this
year’s Staff Survey and make suggestions about what
action should be taken to tackle areas for improvement.
Q&A sessions launch
ed
Staff taking part in the
Staff Survey were aske
d
how they preferred to
receive the information
they
need to do their job –
68% said they preferred
An action plan, which aims to reflect the comments, ideas and to fac
face
e communication.
suggestions of staff, has now been agreed by the Trust Board and
All staff are already we
the Improving Working Lives Steering Group which includes
lcome to attend the mo
nthly
Team Briefing session
staff from all over the hospital.
s with Chief Executive
,
Heather Lawrence, an
Maxine Foster, Director of Human Resources, said: “We
d the rest of the senio
r
management team bu
celebrated the positive feedback included in the survey but we
t we have now launche
da
monthly question and
also needed to look at our main problem areas.
answer session in addit
ion.
“We decided that we could only do that by ensuring staff
This is an opportunity
for staff to give their
throughout the Trust had a real say and so we held the open
feedback on each mo
nth’s Team Briefing,
forums to help us develop the action plan.”
which is
now emailed to all Tru
st staff, and to ask qu
The four key themes in the action plan are:
estions
about any issue.
• Workload and flexible working
• Good communication
• Valuing staff
• Reducing bullying and harassment at work.
Other supplementary themes include access to training
including health and safety, increasing the number of exit
interviews, reducing stress at work, and improving appraisals.
The Staff Survey action plan can be accessed on the intranet
under the ‘Human Resources’ section.
Postal changes
From August 21, the size
of letters sent out from
the hospital will have a
bearing on postage cost.
Currently, all post is based
on the weight of the packet
but the new arrangements
mean that the size of
envelope used will affect the
charge. We therefore need to
limit the number of letters
sent in A4 size envelopes that
could be folded into the
smaller size instead.
The difference in cost for
second class postage is 14p
per envelope – with the
standard second class letter
costing 23p, rising to 37p if a
larger envelope is used.
The Trust sends out
thousands of letters each day
and using the wrong size
envelope could increase costs
by up to £70,000 per year.
Please do your bit and use
only small envelopes if
possible - the availability of
large envelopes via the
supplies department will be
limited to ensure we control
costs, but all staff can help
limit the financial impact of
these changes.
12
The first question and
answer session was he
ld on
August 10 – subseque
nt Q&As will be publicis
ed as
widely as possible thr
oughout the Trust.
If you cannot attend a
session, but you have
a
question which you wo
uld like answered, conta
ct
Matt Akid (Head of Co
mmunications) on ext
6828
or via Trust email.
Safety first
■ Dominic Hutchings, Security Manager (left)
and Hugh Johnson, Security Officer (right)
In June the Trust’s security team held
the first of a planned series of awareness
events at the main reception to highlight
security initiatives at the Trust, during
the first ever NHS Security Management
Service security awareness month.
The main theme adopted at the Trust
security stand in June was the importance
of staff wearing their ID badges in the
hospital.
The security team will promote different
security topics through displays and
security group briefings.
Dominic Hutchings, Security Manager,
said: “This monthly security initiative is
something that all NHS trusts already do
or will start doing in line with an NHS
Security Management Service initiative.
“A security audit in each hospital area is
also being conducted at the moment.”
If you would like to discuss any hospital
security issue, there is a 24-hour
confidential helpline for staff on ext 5999,
which is available seven days a week. Voice
messages are checked and responded to
regularly.
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Page 13
Cancer and palliative care awareness day
More than 100 members of staff visited the cancer
and palliative care team’s awareness event in the
Academic Atrium on July 27 - the first time this
event has taken place at the Trust.
■ Ria Surridge, Occupational Health Nurse Adviser, and
Ian Smith, Occupational Health Adviser, visit the cancer
and palliative care team’s awareness event
The day’s main aim was to
make staff more aware of the
work that the cancer and
palliative care team does, so
that more patients can access
the services available to
them.
Stands were held by
urology and colorectal
cancer clinical nurse
specialists, who had
information about cancer
prevention, early recognition
and treatment.
The cancer MDT coordinators presented
information about cancer
waiting time targets and the
patient pathways, while the
joint occupational therapy
and physiotherapy team,
Patients praise Stroke Club
A Stroke Club for Trust
stroke patients who live
locally takes place every
month in the Gertrude
Street Day Care Centre
behind the main
hospital building.
Inpatients are invited to
attend and, if they like the
Club, they can continue
coming for as long as they
find it beneficial. It is run by
Therapy Assistants Toni
Lindsay and Mario De
Souza.
The Club aims to provide
a supportive group
environment to increase
patients’ self-esteem and
confidence after a stroke,
provide information on
stroke prevention and
general health, and provide a
relaxed social environment.
Typically each group
session starts with gentle,
chair-based exercises. A
different topic is discussed
each month, guest speakers
from organisations such as
Age Concern are invited and
a professional actor from the
InterAct Reading Service
who work with the cancer
and palliative care team,
presented information on
how patients can conserve
their energy.
Edel Costello, the
Liverpool Care Pathway
Facilitator, gave an update
on her work and the
Macmillan Centre provided
information about cancer complementary therapists
from the centre were on
hand to give reflexology and
massages.
The cancer and palliative
care specialist nurses showed
how we can help patients
and staff by promoting
cancer and palliative care
education and training
available. And Sara Bossom
from the chaplaincy
department, who works
closely with the cancer and
palliative team, explained
more about the role of her
team.
Jackie Trotter, Critical
Care Outreach Practitioner,
was the lucky winner of a
bottle of champagne after
taking part in the day’s quiz.
Research and
development
showcase
■ Therapy Assistant Mario De Souza talks to Barbara
Boisard at the Stroke Club
charity reads short stories
and poems to the group.
Barbara Boisard, who
regularly attends the Club,
said: “I think it is great. The
staff here seem very
concerned with helping us to
make progress and I have
nothing but praise for them.”
The Club needs to raise
funds to continue its
services. If you would like to
support it with a donation
or would like more
information, please contact
Toni Lindsay or Mario De
Souza on ext 8064 or ext
5250 or via Trust email.
A showcase event to
promote research and
development activity
across the Trust is due to
take place on the morning
of Wednesday, September
6.
As well as past Joint
Research Committee
awardees, Clinical
Directors from all
directorates have also
been invited to select staff
to present posters at the
event, which aims to raise
awareness of R&D at
Chelsea and Westminster.
See internal publicity
nearer the time for full
details of the showcase.
13
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Page 14
Staff news... Staff news... Staff news... S
■ Helen Dunne has joined
the Trust as our second Night
Nurse Practitioner – Chris
Fisher joined us in May and
one more nurse is due to be
recruited to the team of night
owls.
She will help continue the
daytime work of the Critical
Care Outreach Team and
provide general support to
nursing staff from 8pm to
8.30am, working closely with
the Clinical Site Manager.
Helen joins us from
Hammersmith Hospitals NHS
Trust where she worked in a
number of different roles over
eight years in medicine, surgery,
recovery and HDU, including
a position as a senior clinical
nurse which is similar to her
current role.
■ Jason Lane, who many of
you will recognise because he
has worked in the PALS
office for the past 14
months, is due to take up a
new position as the Trust’s
Community Paediatric
Co-ordinator.
In his new role, Jason will
be based in the hospital and
he will help to provide
14
ICU staff run in a good cause
■ Staff from the Trust’s intensive care unit before
taking part in this year’s JP Morgan Chase Corporate
Challenge
Congratulations to staff from the hospital’s intensive care
unit who took part in the JP Morgan Chase Corporate
Challenge in July.
A total of 22 runners were in the Trust team and they
managed to have a lot of fun, despite the hot and humid
running conditions. Physiotherapist Tamsin Lees was the
fastest finisher in the Trust team.
They also won the most creative T-shirt competition for
the whole event which meant that they won £500 for a
charity of their choice – the ICU team chose the Multiple
Sclerosis Society since patients with MS are often treated on
the unit.
ICU nurse John Gough shared a stage with sprint
champion Linford Christie as he collected the prize for the
best T-shirt design.
More than 12,000 people took part in this year’s JP
Morgan Chase Corporate Challenge.
services to Hammersmith &
Fulham, Kensington &
Chelsea and Westminster
PCTs. One of these services
is the Cheyne Child
Development Service.
Heading up the
community paediatric
administration team, Jason’s
duties will include ensuring
that referred patients are
given appropriate
appointments and producing
statistical information about
community paediatrics.
Prior to joining the Trust,
Jason was a funeral director
in Shepherds Bush and
Paddington, where he
worked closely with our
bereavement service.
Jason says he is looking
forward to the new
challenges this role will bring.
Health and Social
Care Awards
Entries are now being
invited for this year’s
Health and Social Care
Awards which aim to
recognise and reward
NHS success stories.
Bernard Crump, Chief
Executive of the NHS
Institute for Innovation and
Improvement – which
launched the awards in
partnership with the
Department of Health –
says: “Since they started in
2001, these awards have
become the largest scheme
of their type.
“They are your
opportunity to highlight
what is best about the
people you work with, and
what they have achieved.”
You can nominate a
colleague or apply yourself
via the online entry form
which is available at www.
healthandsocialcareawards.
org - the entry deadline is
August 31. Details of
the14 award categories are
also available on the
website.
All General Managers
have been sent details of
the awards and they are
the first point of contact
for staff in directorates
who want to nominate a
colleague or enter the work
of their own team.
If you would like some
help drafting an
application or nomination,
contact Matt Akid (Head
of Communications) on
ext 6828 or via Trust
email.
■ Rona Davis has been seconded from the Learning
Curve as Project Officer, Curriculum Developer in
Electronic Patient Records (EPR) - she started this role in
July, initially for a six-month period.
In her new position, Rona will be responsible for
developing and delivering training to staff on new clinical
systems including the electronic staff rostering and bed
management programmes.
Rona says that this role is a really exciting challenge for
her and she has been made to feel welcome in a very
supportive environment by her new work colleagues.
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Page 15
. Staff news... Staff news... Staff news...
Chief Medical Officer visits hi-tech training centre
Sir Liam Donaldson, the Chief Medical Officer,
visited the Trust’s Simulation Centre in late June.
His visit was prompted by
the popularity of the centre’s
programme for Foundation
Year 1 doctors undergoing
postgraduate training in the
hi-tech centre, run in
collaboration with simulation
centres at two other London
hospitals.
The programme, which
began in 2005, uses a simulator
to replicate the challenges
doctors face in real life.
More than150 junior
doctors completed the
Simulation Centre course
between August 2005 and
January 2006 – 95% rated
the course as either ‘very
good’ or ‘excellent’ and 100%
said their experience in the
simulator would have a
positive impact on their
future work as doctors.
During his visit, Sir Liam
saw a scenario involving
complications during an
operation on a ‘patient’ which
is actually a computerised
mannequin that realistically
exhibits the responses of a real
patient and whose condition
responds to correct treatment.
He met junior doctors who
had been on the course and
took part in a discussion
about the place of medical
simulation in both the
training of doctors and the
improvement of patient safety
in the NHS.
Simulation also allows
doctors to develop the skills
needed to work in a team.
Book your place for
seasonal working conference
Early warning that the next in the regular series of
seasonal working conferences organised by the Trust’s
corporate nursing team will be held on
Monday, September 18.
Key themes for the autumn conference include:
Nutrition benchmarking – led by Helen Stracey, Dietetics
Service Manager
Essence of Care – led by Helen Brown, Lead Nurse for
Support Worker Development
Protection of Vulnerable Adults (POVA) – led by Nick
Hale, Nurse Consultant for Older People’s Services.
The autumn seasonal working conference will be held at
Fulham Town Hall from 9am to 5pm on September 18.
Early booking is advised because places are limited - to
book your place, contact Maria Lee in the corporate
nursing team on ext 2127 or ext 2480 or via Trust email.
Nomination forms for staff to attend will also be sent to
every department in the Trust.
■ Sir Liam Donaldson, the
Chief Medical Officer,
during his visit to the
Simulation Centre with Dr
Kevin Haire, Trust Chief
Executive Heather
Lawrence and Professor
Mervyn Maze
Camille
Hair Design
2nd Floor, Lift Bank D
Opening hours:
Tue-Fri 9.30am - 5.30pm
Saturday 10am - 4pm
Evening appointments by
prior arrangement
10% discount to staff upon
production of valid ID badge
Call ext 8681 or
020 8746 8681 if calling
from outside the hospital
Nurse wins Royal Marsden prize
Congratulations to Kathryn
Main, Staff Nurse on Annie
Zunz Ward, who has won
the Joan Francis Stowe prize
which is awarded annually
by the Royal Marsden
School of Cancer Nursing
and Rehabilitation.
The prize aims to recognise
nurses who have studied at
the school and have returned
to work to make a positive
impact on their environment.
Kathryn was nominated
for the award by Catherine
Gillespie, the Trust’s
Macmillan Lead Nurse for
Cancer and Palliative Care,
after her attendance at the
‘Care of the Dying Patient
with Cancer’ module.
Catherine said: “Kathryn
returned to the ward with
■ Kathryn Main (centre) with Nigel Dodds and Patricia
Hunt from the Royal Marsden Hospital
improved knowledge and
confidence following the
course. As a result, she will be
the designated link nurse for
Annie Zunz for the Care of
the Dying pathway project.”
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Raising falls awareness
Trust staff held an
information stand on
National Falls Awareness
Day to highlight the risks
of falling, which increase
as people get older, to
reduce the number of
falls experienced and to
explain the various
conditions which affect
the possibility of falling.
The Trust stand promoted
information and services in
the hospital and in the local
community, such as the
Kensington and Chelsea PCT
Falls Service.
Nick Hale, Nurse
Consultant, said: “We were
really pleased with the
amount of interest that we
attracted from both visitors
and a range of staff. The
founder of the Osteoporosis
Society saw our stand, and
she was very impressed with
the information that we had
to offer.
“We also promoted the
■ Pictured on National Falls Awareness Day are Sarah
Collis (Rheumatology Nurse Specialist), Nick Hale (Nurse
Consultant for Older People) and Ashlynne Van Vuuren
(Osteoporosis Sister) - Falls Co-ordinator Sam Black (not
pictured) also helped organise the Trust information
stand
work we are doing around
falls prevention in the Trust,
in line with the requirements
of the National Service
Framework for Older
People.”
The national day was
organised by the Preventing
Falls Programme at the
national charity Help the
Aged.
The Falls Service, which is
open from Monday to Friday
between 8.30am and 4.30pm,
is available on 020 8237 2535
(ext 2535).
Patient celebrates century
■ Anne Watkins celebrated her 100th birthday on Francis Burdett Ward on Monday,
July 3 – she is pictured with staff from the ward. On her special day, she received a
birthday card from the Queen and celebrated with staff and visitors at a party
organised by the ward. When asked to describe how she felt about being a
centenarian, Anne said: “I feel awake and alive and it’s wonderful!”
Patients
positive about
therapies
A major survey of
outpatients who have been
treated by therapists at
Chelsea and Westminster
has revealed that the vast
majority of patients are
happy with their care.
A total of 147 patients
completed a 78-question survey
which quizzed them about all
aspects of their treatment.
Positive comments by far
outweighed the negatives but a
working party of therapists
from all outpatient areas was set
up to agree an action plan to
tackle any areas for
improvement and to
disseminate the survey’s results
among all therapies staff.
Esther Palmer, Senior
Physiotherapist who sat on the
working party, said: “There
were lots of positives but we
have taken note of the negatives
and we are feeding those back
through our teams so we can
learn from them.”
Alison Holdstock, Senior
Occupational Therapist, added:
“It was a big commitment from
patients to complete this survey,
because it had 78 questions and
so took quite a while to fill in,
and we are grateful for their
involvement and we want to
demonstrate that we are going
to learn from what they have
told us.
“One of the actions in the
action plan is to post the survey
results on a noticeboard so that
those patients who took the
time and trouble to complete a
questionnaire are not only
aware of what the overall results
were but also know what we are
doing in response.”
Some of the most positive
survey results included:
• 72% of outpatients were seen
early, on time or within five
minutes of their
appointment – the national
average is 20%
• 98% of patients had
confidence and trust in their
therapist – the national
average is 83%.
Trust News is written and produced by the Communications Department of
Chelsea and Westminster Hospital, 369 Fulham Road, London SW10. Tel 020 8846 6828/6829
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