Students - Division of IT | The George Washington University

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For any emergency, immediately call the
GW Police Department at 202–994–6111
(4-6111 from a campus phone). As always, you
may call 911 to speak with DC-wide dispatchers
for any emergency you may have.
program these gwpd phone numbers into your cell phone for
quick and easy access:
FOGGY BOTTOM CAMPUS
emergency number:
202–994–6111
non-emergency number: 202–994–6110
MOUNT VERNON CAMPUS
emergency number:
202–242–6111
non-emergency number: 202–242–6110
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9
GW’s Division of Information Technology
works with students, faculty, staff and
departments across the University to provide
advanced technology. From internet and phone
connections in offices and residence halls to
software that supports Admissions, online
registration and other aspects of day-to-day
business, the Division of IT keeps
GW connected.
Sus
Tec tainab
hno le
logy
Rachel Blevins
Marketing and Communications Manager
Production and design support
by Creative Management
13
David Steinour
Chief Information Officer
Edward Martin
Deputy Chief Information Officer
Guy Jones
Chief Technology Officer
Mark Albert
Director, University Web Services
Tom Breslin
Managing Director, Enterprise Resource Planning Systems
Bret Jones
Managing Director, Technology Operations and Engineering
Jonathan Piersol
Managing Director, Strategic Planning
Charles Spann
Managing Director, Business Process Management
Carolyn Chase
Managing Director, Technology Services
Digital C
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DIVISION OF IT Leadership Team
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MESSAGE FROM THE CIO
Students,
It is with great pleasure that I welcome you back to campus for
the 2010–2011 academic year. For those who are new to the
GW community and for those who are coming back to campus—
Welcome! My staff and I look forward to working with all of you
to create a successful experience here at The George
Washington University.
The Division of Information Technology provides a range of services to help you connect, learn and make the most
of your experience while at GW. Students have access to online information across our three campuses. GWireless, the
University’s wireless internet network, provides high-speed internet connections in residence halls and convenient wireless
hot spots in classrooms and around campus to help you study with friends, catch up with family or browse the internet.
These wireless hotspots facilitate a strong community and give you access to all that the Foggy Bottom, Mount Vernon and
Virginia Science and Technology campuses have to offer. In addition, GW students now have access to digital cable services,
including basic cable, premium movie channels and 20 GW channels with specialized content. Whether it’s online or on
television, a wide world of technology awaits you.
The GW community maintains a long-standing tradition of environmental consciousness. As such, the Division of Information
Technology is committed to promoting the University’s sustainability campaign. We have implemented a range of technology
initiatives intended to cut carbon emissions, lower utility charges and improve services for GW students. The University goal
to become a carbon-neutral institution requires that we all have a part in the solution! For more information on the Division of
IT’s sustainability initiatives and for technology related recommendations, please review pages 9–12.
A critical component of safe computing is the partnership we enter into with you to protect your digital assets—not only
passwords and personal information, but the documents and files on your computer as well. This partnership includes
individual adherence to the ResNet Code of Conduct and the Code of Conduct for Users of Computing Systems and Services,
and the use of Network Access Control (NAC) in the residence halls. NAC requires minimum security standards for all student
computers and is a critical part of GW’s ongoing commitment to ensuring that you have the computer security and reliability
to flourish in your academic career and life at GW. Your part of the partnership is to operate within the policies, which are
designed to protect all of us from mistakes or misjudgments made by others.
Many of the technology services you will utilize at GW are supported by Student Technology Services (STS), the student
focused component of the Division of IT. STS offers convenient walk-in and hotline hours to assist you with your technology
needs. Please take some time to visit the STS website at http://IT.gwu.edu/STS—there is important technology
information and staff ready to assist you in accessing GW technology services.
Thank you and enjoy the year.
Sincerely,
David Steinour
Chief Information Officer
4
DIVISION OF IT
AT A GLANCE
Over 54,000 intrusion alerts are analyzed by
the security team per week.
LIVE OPERATORS WILL BE AVAILABLE
TO ASSIST CALLERS THAT NEED
ADDITIONAL INFORMATION
MONDAY-FRIDAY, 7AM-7PM.
Over 8,500,000 emails are sent,
73,300,000 emails are received,
and 66,300,000 harmful emails are stopped
through Division of Information Technology
systems and filters per month.
At any one time,
the Division of Information Technology
is working on 60-70 major projects.
The Division of Information Technology
Help Desk processes an average of
2,900 requests for assistance
and the Help Desk Hotline receives
3,400 phone call requests for help per month.
The GW data network transmits
46,000 GB of information per week
(35,000 GB internal and 11,000 GB external.)
The Division of Information Technology links
traffic between the campuses with a
32 gbps campus backbone.
Over 1,000,000 phone calls are placed to and
from GW per month.
The Division of Information Technology
provides GW with
23,000 data connections,
12,000 voice connections,
4,000 cable TV connections,
and 500 servers.
The Division of Information Technology has
installed and now maintains over
10,000 miles of fiber
(that is more than Washington, DC
to Sydney, Australia.)
GW SPEECH
DIRECTORY
Your Connection To & Around Campus
WHEN CALLING 202-994-1000
OR DIALING 0 (ZERO) FROM CAMPUS,
AN AUTOMATED OPERATOR WILL
PROVIDE DIRECTORY ASSISTANCE TO
& AROUND GW.
6
SAFE COMPUTING
IN DANGEROUS WATERS
Don’t be another statistic. Take precautions to protect your work
and sensitive information from online intruders. The following
information will help to protect yourself and the GW community
from online threats. « http://IT.gwu.edu/Security »
Virus
vi-rus \’vī-rәs\
A nasty program that copies itself
and infects a computer, thereby
causing innumerable problems to your
information and programs. All viruses are
installed by the user.
Download anti-virus software and run scans and
updates regularly. Do NOT open suspicious
email attachments, random files on the internet
or files with multiple extensions, for
example picture.gif.exe.
Spyware
spy-ware \’spī-wer\
Worm
worm \’wәrm\
A malicious program that attacks
network computers by exploiting
security holes in an operating system.
Unlike viruses, worms do not have to be
installed by the user.
Keep your computer’s operating system updated
through the regular use of security patches developed
by GW or your software provider.
Phishing
phish-ing \’fi-shirj\
A type of software that monitors a
computer user’s activities online and then
reports the activities back to the software
distributor for pop-up advertising and
spam email. A user must grant permission
prior to these installations.
Bogus solicitations often disguised as
requests from trustful organizations, like
your bank or The George Washington
University. These emails will ask for very
sensitive information, such as your social
security number, NetID, passwords, etc.
Download anti-spyware or anti-adware software and
keep your system updated. Be careful what “free”
services you sign up for online. Read the fine print if
you value your privacy.
REMEMBER! GW will NEVER ask users to reply
to an email with sensitive information. If this occurs,
please contact the IT Help Desk immediately at
202–994–GWIT (4948).
7
Do you need to print...
The Federalist Papers,
Marx's Communist Manifesto
or Plato's Republic?
whatever it is, we have you covered.
gw provides 24-hour computer labs and printing
centers on the foggy bottom and mount vernon
campuses. research a paper or print out your
documents at any of the following locations:
rome basement (b104)
gelman library basement (b05)
marvin center (g04)
eckles library
do you need to photocopy a document? if so,
self-service photocopy equipment is located in:
gelman library
eckles library
gwprints, gw’s sustainable printing policy, significantly
reduces the waste produced by unnecessary printing
while expanding service to students by offering:
•
•
•
•
One printing system across university libraries and computer labs
9¢ per side printing
gworld colonial cash as method of payment
reduced waste and paper consumption by only printing jobs that are
truly necessary
tO enhance the geOrge washingtOn university emergency cOmmunicatiOns,
a new gw alert desktop application is being launched this fall. gw alert is a desktop
application that will inform you if there is an imminent threat to the university. it will
scroll a message across the bottom of your computer screen, directing you to the
campus advisories website for additional information.
all gw students should visit campus advisories to uninstall the old version and install the new version of
gw alert.
As of September 13th, 2010, the old version of gW Alert will no longer be used. the new application
is smaller, requires less memory and is compatible with macs. complete your upgrade so that you will
continue to receive important emergency notices from the university.
if you need assistance in uninstalling or installing gw alert, contact the division of information
technology at 202-994-gwit (4948). assistance is available monday through friday from 7am to 10pm.
www.campusadvisOries.gwu.edu
9
To date, the Division of Information
Technology has saved thousands of
dollars in utility costs and reduced
SMARTER
TECHNOLOGY
= SUSTAINABILITY
carbon emissions while still
providing high-quality services to
the GW community. The Division’s
sustainability initiatives combine to
provide GW community members
with a solid foundation to realize future
environmental and financial gains.
The George Washington University
is committed to promoting the best
practices of sustainability across its
three campuses. This commitment
requires the entire University to consider
new ways of learning, teaching, living and
researching that minimize detrimental
effects on our environment. The
Division of IT sees this calling as both a
challenge and an opportunity to leverage
technology to promote sustainability and
serve the GW community. In partnership
with the Office of Sustainability, the
Division of IT has discovered new
ways of engineering and implementing
technology solutions that reduce energy
use, cut down costs and decrease the
University’s carbon footprint.
Virtualization
Last January, the Division
of IT completed its move
into the new Foggy Bottom
data center in the Support
Building. This move freed up
academic space in the old
data center. Additionally, the
new data center employs
environmentally friendly
systems and products that
operate more efficiently and
use less power, the most
notable being virtualization.
Virtualization is technology
that leverages hardware and
software to allow multiple
computer systems to run on
a single server.
LifeCycle
Refresh
GWdocuments
and GWscan
LifeCycle Refresh replaces
old servers and data center
systems with new energyefficient machines. One
machine can replace three
or four old machines with
no loss in performance and
decreases energy use by
nearly 60%.
GWdocuments and GWscan
are the University-wide
document imaging and
scan applications. They
consolidate electronic
administrative documents
into a central storage area,
which reduces the number
of printouts, saves paper
from actually having files
on hand and reduces the
footprint of physical
space needed to store the
physical documents.
Savings
Virtualization, LifeCycle
Refresh, GWdocuments
and GWscan substantially
reduces GW’s carbon
footprint. Currently, the
Division of IT has saved
more than 800,000
kilowatt-hours, which
translates to taking 80 cars
off the road. With a goal
equivalent to more than
120 cars off the road, these
energy savings will save the
University more than
1.4 million kilowatt-hours,
which translates to over
$1.7 million over the next
five years.
What You Can Do
Turn It Down
Turn It Off
Your PC can be configured to minimize its energy use. The Division of IT recommends
that you configure your monitor and computer to go into power save mode after one
hour of inactivity. Please visit http://helpdesk.gwu.edu/energysettings for energy
saving steps if you are a Mac user. To change you power settings in Windows XP, follow
these steps:
When you leave your
residence hall for the day,
make sure you power down
all of your devices, including
your printer. Although your
printer will go into power
save mode after your PC
is shut down, you can save
additional energy by turning
it off as well. If you have
been leaving your PC on to
receive patches and updates,
these will be deployed when
you turn your PC on in the
morning. The installation of
updates will not impact the
use of your PC, and if an
update requires a reboot, you
can delay that restart until
your next break.
1. From the Start menu, select Settings » Control Panel » Power Options.
2.In the window that appears, select the Power Schemes tab.
3.Adjust your settings by clicking on the drop down menus:
Turn off monitor: after 1 hour*
Turn off hard disk: never
System standby: after 1 hour**
4.Click OK to apply these new settings.
5.You can select, create, modify or delete multiple power schemes. The following
default schemes are available: Home/Office Desk, Portable/Laptop, Presentation,
Always On, Minimal Power Management and Max Battery.
* To turn the monitor on after a shut down due to inactivity, simply move the mouse.
** To turn the computer on after a standby due to inactivity, simply click the on/off
button on the front of the PC.
11
Facts, Tips
& Tricks
Computer
Light
Consider energy-efficient
computer systems and
monitors when you replace a
system. Flat-screen monitors
use 50–70% less energy.
Use an energy star
qualified compact fluorescent
light bulb (CFL) instead of a
regular light bulb. In total, it
will save about $30 over its
lifetime and pay for itself in
about 6 months. It uses 75%
less energy and lasts about
10 times longer than a
regular bulb.
yOUr SECUrE AND
rELIABLE WIrELESS
INTErNET CONNECTION
ArOUND gW’S
FOggy BOTTOM,
MOUNT VErNON AND
VIrgINIA SCIENCE AND
TEChNOLOgy CAMPUSES
To find out more about
gWireless, visit
http://IT.gwu.edu/gWireless
Appliances
Kitchen
Unplug adapters (like your
cell phone charger and MP3
player) when not in use, as
the charger will use energy
24/7, even when your item
is not charging.
Match the size of the pan to
the heating element. Using
a 6“ pan on an 8“ burner
wastes more than 40% of
the burner’s heat.
12
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53 EBRU (Turkish Channel)
165 VH1
331 Pentagon Channel
4 WRC - 4 (NBC)
60 GW1
189 GEMS TV
333 Travel Channel
5 WTTG - 5 (FOX)
61 GW2
190 QVC
335 Discovery Channel
7 WJLA - 7 (ABC)
62 GW3
191 HSN
340 The History Channel
8 RCN TV
63 GW4
192 Jewelry TV
345 The Learning Channel
9 WUSA - 9 (CBS)
64 GW5
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362 Fox Soccer Channel
65 GW6
201 Lifetime Movie Network
363 ESPN
66 GW7
202 Lifetime
364 ESPN2
67 GW8
205 WE - Women’s Entertainment
365 ESPN NEWS
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11 DCTV2 - Public Access
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211 SOAPnet
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68 GW9
13 DCTV3 - Public Access
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69 GW10
220 American Life
70 GW11
221 TV Land
14 Univision WFDC - 14
71 GW12
222 ABC Family
15 WDCW (the CW)
72 GW13
224 Food Network
16 City Cable (DC only)
73 GW14
225 HGTV
17 Telefutura - WMDO - 47
74 GW15
231 mun2
18 DC Schools (DC only)
75 GW16
240 The Cartoon Network
19 UDC (DC only)
76 GW17
241 Nickelodeon
20 HSN
77 GW18
250 Disney Channel
22 WMPT 22 (PBS)
78 GW19
251 Disney Channel (West)
23 WHUT 32 (PBS)
79 GW20
257 Qubo
24 WPXW 66 (ION)
101 BET
260 EWTN
25 Telemundo WZDC - 25
105 A&E
261 TBN
26 WETA 26 (PBS)
106 Bravo
262 Inspirational
27 WGN
107 TBS
263 The Word
28 NBC PLUS
108 TNT
267 EWTN EspaÑol
29 Universal Sports (NBC 4.4)
109 USA
301 C-SPAN
30 MHz 1 MHz Worldview
110 Spike TV
302 C-SPAN 2
419 Showtime Family Zone
31 MHz 2 NHK World (Japan)
111 FX
303 C-SPAN 3
420 Showtime
32 MHz 3 MCN
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112 Syfy
305 CNN
421 Showtime Too
115 E!
306 CNN Headline News
422 Showtime Showcase
116 Tru TV
308 News Channel 8
423 Showtime Extreme
117 Comedy Central
310 CNBC
424 Showtime Beyond
120 Animal Planet
311 MSNBC
425 The Movie Channel
140 Reelz
313 WJLA Weather
426 TMC xtra
38 WETA Kids
141 Fox Movie Channel
315 Fox News Channel
427 Flix
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142 AMC
320 The Weather Channel
428 Showtime Next
44 MPT Select
143 Turner Classic Movies
322 ABC News Now
429 Showtime Women
45 VME
160 MTV
330 NASA TV
33 MHz 4 RT (Russia Today)
35 MHz 6 SABC (South Africa)
36 MHz 7 France 24
37 MHz 8 NTA
(Nigerian Television Authority)
370 Comcast SportsNet
(Mid Atlantic)
371 Comcast SportsNet Plus
(Mid Atlantic)
372 MASN
373 MASN 2
465 EBRU (Turkish Channel)
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400 HBO
401 HBO Family
402 HBO2
403 HBO Signature
404 HBO Zone
405 HBO Comedy
406 HBO Latino
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Divisi on o f I nformation Techno logy
Student Technology Services (STS)
STS offers a wide range of technology support
for all students, including:
• Network configuration and troubleshooting
• Virus and spyware removal
• Dell in-warranty repairs
• Apple in-warranty repairs
• Student Banner PIN assistance
• Software installation
• GWireless support
• Call waiting & voicemail sign-up
• Equipment testing
• Operating system reinstallation
• Operating system upgrade
• GWMail & Blackboard support
Walk-in Support Hours
Lobby Reception Area of City Hall
Monday – Friday, 9am – 5pm
Gelman Library B1 Level
Monday – Thursday, 5pm – 10pm
Sunday, 2pm – 8pm
Phone Support
STS
202–994–GWIT (4948)
Monday – Friday, 7am – 10pm*
*Limited technical support is available after 7pm.
Website
http://IT.gwu.edu/STS
Email
[email protected]
keeping
GW
connected.
Printed on 10% PCW paper with vegetable-based ink.