BREAKING MODELS
Transcription
BREAKING MODELS
FI R S T CLASS SPRING 2015 Volume 35 Number 1 BREAKING MODELS10 GardaWorld — and 1,000 Peterbilts — reinvent an industry New SFFA for Model 567 26 | Rapid Check Launches 24 FIND US ON: The Peterbilt Experience, shown here, is a highlight for the thousands of customers who visit Peterbilt’s Denton manufacturing facility annually. The 4,300-square-foot exhibit showcases the company’s legendary history and its continued milestones in the areas of design, technology, innovation and quality. FI R S T CLASS 6 Building Better 20 Dealer of the Year Awards 10 Breaking Models 24 Rapid Check Launches 16 Family Business 26 SFFA for Model 567 Lafarge puts Peterbilts to work for the first time GardaWorld and 1,000 Peterbilts reinvent an industry Keeping pace with rapid growth at R&M Cervus takes top honor Expedited diagnostics, service New configuration ideal for mixers ENGINEERED FOR YOUR WORLD. Precisely The Right Tire. With Bridgestone, you can count on tires engineered exactly for the demanding conditions your trucks face every day. Precision you can count on to keep your fleet rolling on time, and on budget. Learn more at Bridgestonetrucktires.com. For your nearest Bridgestone Authorized Dealer, visit our website www.bridgestonetrucktires.com ©2015 Bridgestone Americas Tire Operations, LLC. All Rights Reserved. Custom-Driven Solutions P eterbilt owners understand that the specification and build process is truly, uniquely Peterbilt. From the time we listen to and fully understand your specific application, you know that Peterbilt will deliver a custom solution for your trucking needs. However, customization goes beyond spec’ing aluminum for the weight-conscious or aerodynamic enhancements to improve fuel economy. For example, when a unique mixer drum configuration on new Model 567s for Lafarge required a special spring installation, Peterbilt engineers were quick to come up with a solution (page 6). GardaWorld, the North American leader in cash services, put a different spin Darrin Siver General Manager on customization in order to ensure operational and maintenance efficiency. GardaWorld management wanted a common spec on virtually all 1,000 Peterbilt Model 330s they’ll be taking delivery on over the next several years (page 10). GardaWorld sought customization in the production process. So they partnered with Peterbilt and a local armored-vehicle body builder to ensure just-in-time delivery of their vehicles. This helped maximize their own “If you’ve done your due operational efficiencies, knowing they could forecast the rollout of new diligence, if your partner is vehicles years in advance. “What I wanted to find was a company that was interested in reputable, you commit to building a new kind of partnership, who would transform and develop the relationship as we have new efficiencies in the way we built and took delivery of our trucks,” says with Peterbilt.” GardaWorld founder and CEO Stephan Cretier. “If you’ve done your due diligence, if your partner is reputable, you commit to the relationship as we have with Peterbilt.” At Peterbilt, we are pushing custom solutions to a whole new level — and with that, a whole new level of customer satisfaction. Editorial director: Derek Smith • Editor: Bill Laste • Client services manager: Cyndy Moylan • Publisher: Pete Sobic First Class is published by Northbrook Custom Media, a division of Randall-Reilly Publishing Company, LLC, on behalf of Peterbilt Motors Company and its dealers. Editorial office: 21420 W. Greenfield Ave., New Berlin, WI 53146. Phone (262) 650-9260. Printed in the U.S., copyright 2015. Postmaster: Send form 3579 to 21420 W. Greenfield Ave., New Berlin, WI 53146. One-year subscription in the U.S. $12.00; $15.00 in Canada; $25.00 all other countries payable in U.S. funds. “Agreement Number 40732015”. Change of address or undeliverable copies should be sent to: 1415 Janette Ave., Windsor, Ontario, N8X 1Z1 Canada. FIRST CLASS l 5 lafarge Better Building Lafarge puts Peterbilts to work for the first time Lafarge, the international building materials supplier with major operations on five continents and annual revenues of $17 billion, is guided by a broad mission statement. It reads, in part, “Our Ambition: Building Better Cities… We will no longer only be a producer of materials, but also a provider of solutions.” At the core of such ambition are the materials themselves, the cement, aggregates and concrete that is the stuff of housing and infrastructure projects. And central to the success of these projects is the delivery of that product. And it’s there that Lafarge, at least in one North American location, has begun partnering with Peterbilt for the first time. Four new Peterbilt Model 567s made their recent debut in one of Lafarge’s operations in Baltimore. Based on the success of the trial, 19 new Model 567s are about to be delivered. The new trucks, all fit with mixer drums from ConTech, will make up about a quarter of the Lafarge Maryland-based fleet. “We hadn’t shopped for new trucks for a number of years,” says Mike Taylor, Vice President of Ready Mix Manufacturing for Lafarge U.S. “We’d been running one brand of truck, but we were starting to see that the quality wasn’t what we needed it to be. “Meanwhile, there was a Peterbilt salesman who called on me two or three times a year and I had started to wonder why he kept calling me. Eventually, I gave him his chance, and we looked at the new model.” 567 gets a closer look The new Model 567 had just made its debut around that time, and Taylor gave it a thorough inspection. “The first thing that impressed me was 6 l FIRST CLASS the cab,” he says. “Frankly, a lot of drivers are larger than they once were, so the bigger cab gives them some room in which to operate. “But what I also noticed right away was the way the truck was built. There were components made of steel whereas others had the same part made of plastic. You could tell the way the hood was hinged — it didn’t just flop over when you opened it, and I knew that would be a feature our mechanics would appreciate. And the color-coded cables and wires — everything on the firewall was easy to see and work on. Other brands with the traditional doghouse style are very difficult to work around. It was very impressive from a mechanical perspective. “The Model 567 also addressed two key components for us — the excellent visibility from the cab that promotes safety for our drivers, and the operational efficiencies that we expect to result in better fuel economy and a reduced environmental impact.” Once the decision was made to integrate the Model 567 into the fleet, Lafarge Transportation Director Walter Leizear got a first-hand look at the uniquely Peterbilt specification process, as well as the collaboration between Peterbilt and Con-Tech engineers to ensure a final product suited to Lafarge’s requirements. “Being part of the build process was really neat,” he says. “The Peterbilt people were very knowledgeable, very dialed in. And once we took delivery of the trucks, the support has been terrific. They’ve been very responsive. They were all ready to jump in and respond to our needs.” New trucks to senior drivers Leizear assigned the new trucks to his top senior drivers, some of whom initially didn’t “Being part of the build process was really neat. The Peterbilt people were very knowledgeable, very dialed in.” — Walter Leizear Peterbilt Model 567s recently made their debut in the Lafarge mixer fleet. FIRST CLASS l 7 “Guys on the job were saying, ‘That’s a nice truck.’ And I said, ‘Yep — that’s a Peterbilt.’ They’re getting noticed.” The Right Tire Changes Everything.™ Michelin manufactures some of the most fuel efficient tires in the industry. In fact, the SmartWay ® verified MICHELIN ® X One ® Line ™ Energy D tire is the most fuel-efficient drive tire in North America. Switching to MICHELIN ® X One ® wide base single tires can save you up to 10% in fuel*. That’s why more than two million X One tires have worked hard for customers across North America. Michelin offers tires to fit every application. Choosing the right tire allows for the best performance and durability for your specific need. For more information on selecting the right tire for fuel economy or vocational use, visit michelintruck.com. *Based on industry standard rolling resistance testing of comparable tires and retreads. Actual results may vary, and may be impacted by many factors, to include road conditions, weather and environment, driver performance, etc. 8Michelin_Ad_half_vertical_Peterbilt.indd l FIRST CLASSCLASS 1 3/4/15 12:04 PM have an interest in running a truck spec’d with an automatic transmission. “I had one of our guys tell me he didn’t want one of those new Model 567s with the automatic transmission,” Leizear says. “We drove one around when it got here and he said, ‘OK.’” Rick Covert is one of the senior drivers who has become quite comfortable in the new Model 567. “The ride is great and it has plenty of room,” Covert says. “And I really like the way it handles.” Part of the ride quality can be attributed to a special spring installment on the driver side specially engineered to accommodate a unique drum configuration. Additionally, Taylor cited an inside grab rail placement — he preferred them outside — as a spec option Peterbilt quickly made to ensure total satisfaction on its subsequent order. Leizear says the Model 567 is weight-efficient. He also is noting some improvement in fuel economy, despite the challenges presented by the application. “We’re really trying to do something about it,” he says. “This equipment, along with training our drivers to operate more efficiently, will help a great deal.” Leizear also reports that the new equipment is getting some attention in the field. “We had a big curb job here and those guys on the job were saying, ‘That’s a nice truck,’ and I said, ‘Yep — that’s a Peterbilt.’ “They’re getting noticed. This next group of trucks we’re getting, they’re going to make an impact here.” FC LONG•RUN HELP YOUR FLEET GO THE EXTRA MILE WITH PETERBILT TRUCKS AND GOODYEAR FUEL MAX TIRES. ® ® Choose Peterbilt trucks with Goodyear Fuel Max tires for long tread life, even wear and a lower cost per mile. Plus, get the confidence that comes with 24/7 roadside service for a total package that helps you save money. Learn more about Goodyear Fuel Max tires at goodyeartrucktires.com. Fuel Max™ LHD G505D™ Fuel Max™ LHS™ ©2015 The Goodyear Tire & Rubber Company. All rights reserved. G392A SSD™ DuraSeal + Fuel Max™ Gardaworld Breaking Models GardaWorld — and 1,000 Peterbilts — reinvent an industry There are two types of entrepreneurs in the world, according to Stephan Cretier, the founding president and CEO of Montreal-based security services provider GardaWorld. “There are the Steve Jobs types, the inventers,” says Cretier, who launched his firm in 1995 with a $25,000 second mortgage on his home and has grown it into a global, 48,000-employee, $2-billion industry leader. “And then there are those who look at the existing model, find ways to adapt it and make it better,” he says. “That’s me.” Indeed, “finding ways to make it better” is exactly what Cretier has done to the entire armored vehicle services industry. It’s now more accurately known, at least at GardaWorld, as “Cash Services,” and that’s no mere exercise in semantics. Cretier and his team justifiably use the word “transformation” often in describing their effect on the industry. But in order to transform an industry, GardaWorld first had to transform many of its own processes and perceptions. Among those processes was equipping their drivers with trucks, and that transformation will eventually result in the integration of 1,000 Peterbilt Model 330s into the GardaWorld fleet. And that process started with Cretier looking at a model — and breaking it. Business people in security Understanding why 1,000 Peterbilt Model 330s are ideally suited to serve 10 l FIRST CLASS GardaWorld and its 12,500 North American clients begins with an understanding of how trucks fit the GardaWorld operations model. When “And then there are those who look at the existing model, find ways to adapt it and make it better. That’s me.” — Stephan Cretier Cretier first launched his business in 1995 — after a few years working in the security industry that followed a few years as a baseball umpire — he launched it with the confidence that the way the industry then worked was deeply flawed and ripe for a major makeover. “I looked at the older brands, and decided we could offer better service in a business-to-business environment,” he says. “Instead of security people in business, like the retired police officer types you’d so often find, I wanted business people to learn the security business and provide our clientele with business-oriented solutions. “Yes, I was confident I had the right model. But our first challenge was overcoming our clients’ expectations that what we were going to be providing them was simply a truck driven by a warm body in a uniform.” Typically, that truck provided the transportation link for a driver team to deliver cash from a client, such as a retailer or a restaurant, to the bank, or from the bank to an ATM. But Cretier envisioned GardaWorld replacing the bank as the central link of the model, from which it could offer services traditionally performed by a bank, such as secure storage and cash processing. “The rationale for banks maintaining an in-house money room, or a cash vault, didn’t exist,” explains Chris Jamroz, President and COO of GardaWorld. “It wasn’t cost effective for banks to commit that kind of infrastructure. So we offered fully outsourced cash processing, became one of the largest currency processors in the world, and are now the fastest-growing proponent of this new model.” “If you’ve done your due diligence, if your partner is reputable, you commit to the relationship as we have with Peterbilt. You’ll get better quality and value in the end.” FIRST CLASS l 11 In the new model, GardaWorld and its services replace banks at the epicenter of the cash supply chain, with armored trucks serving as links in the chain. Both clients and the banks — unencumbered by the costly security aspects that banking had traditionally entailed — have embraced it. “We transformed the industry,” says Jamroz. Buying trucks What remained the same, however, was the model by which GardaWorld procured its equipment, according to Senior Vice President of Operations Charles Roberge. “In the past we’d buy 20, 50, 100 trucks at a time, from various OEMs,” says Roberge. “We’d send them to Cambli (Cambli International is an armored truck body manufacturer based in suburban Montreal) and they’d always have to move some things on the truck in order to outfit it properly, or change the spec. The process was long, expensive and inefficient. They had to unbuild before they could build.” There were a variety of specs in the GardaWorld fleet, all of which matched applications that differed based on geography or the specific, intended use of the vehicle. For example, a truck that could hold a heavy load of coins on pallets might spec differently than one that regularly replenished ATMs. It was then that Cretier and his team began looking at ways to gain efficiency, both in production and delivery of their equipment — and the resulting cost — as well as in street operations. “Our team would tell me, ‘We reduced the cost of our trucks by 15 percent,’” says Cretier. “I’d say, ‘Let’s reduce it by 40 percent.’ And they’d say, ‘Oh, boss, you’re never satisfied,’ but what I wanted to find was a partner that was interested 12 l FIRST CLASSCLASS Senior Vice President of Operations Charles Roberge (left) and President and COO Chris Jamroz helped build the GardaWorld model for truck procurement and cash services. in building a new partnership, who would transform and develop new efficiencies in the way we built and took delivery of our trucks. We wanted J-I-T delivery.” To achieve such efficiency — both in cost and time — would require a single, versatile spec. Says Roberge, “We decided to look at one truck to serve 90 percent of our needs, instead of so many trucks more specifically suited to each of them.” After a review of several truck candidates from various OEMs, GardaWorld personnel selected the Peterbilt Model 330. Its performance characteristics, durability and reliability in particular, helped the Model 330 chassis make the grade, but what really intrigued GardaWorld personnel was the means by which it could be produced by Peterbilt, have an armored body installed and delivered. Given the repeated processes resulting from a single spec — and the fact that no longer was an “unbuild” required on a newly delivered chassis before the “build” could begin — production engineers from Cambli and Peterbilt were able to optimize production efficiencies. The fact that the Model 330s would be built at Peterbilt’s Ste.-Therese facility (also suburban Montreal, and in close proximity to Cambli) helped efficiency as well. Some previous purchases had been delivered to Cambli from Mexico. The bottom line offered cost savings that could only result from a high-volume partnership and commitment. GardaWorld is now taking delivery of four to five road-ready Model 330s a week. And their on-the-road performance has quickly drawn attention as well. Drivers know Peterbilt Even the driver of an armored truck knows the reputation of the long-haul legend, says Roberge. “Oh yes,” says Roberge, who adds he expects an 800,000-mile, 10-to-12year service life out of his trucks. “They are pleased to be getting such a quality vehicle. And they particularly like the high maneuverability offered by a shortened wheelbase when in an urban environment like Manhattan or Chicago.” Drivers also enjoy the security offered by a reliable chassis and drivetrain, besides the armored structure offered by the body. “One of the most important roles our trucks play is safety,” says Jamroz. “These vehicles are there to protect our employees. Understand that there are dangers in this line of work. As long as our drivers are inside a well functioning, quality vehi- cle like these Peterbilts, it is like they are in their mother’s womb.” Adds Roberge, “The Allison automatic transmission makes it very easy Cash will stick around — for now For those who think we’re on the brink of a cashless society, think again, counsels Chris Jamroz, COO of GardaWorld. In 2007, $700 billion in cash changed hands in the United States. Five years later, that figure was up — not down — to $1.3 trillion. Jamroz cites a variety of reasons — many households that lost credit during the financial crisis must rely on cash transactions, for example, and some simply feel more confident in cash transactions — but the bottom line is that the Fed is printing more money. And GardaWorld is trusting its delivery to a fleet of Peterbilt trucks. “The result is an increased demand for our services,” he says. “$3 billion to $7 billion is withdrawn daily in this country. These bills have to be transported safely and securely. We wouldn’t be making a $100 million investment in our new Peterbilt equipment if it were not absolutely crystal clear to us that our services, as the fastest-growing, biggest proponent of our particular model, will continue to be in high demand.” FIRST CLASS l 13 to drive, and the interior design is very focused on the comfort of the driver. We are a firm believer that a happy, comfortable employee will be an efficient employee. “And with the proven reliability of the Peterbilt product, they provide the security and safety that our customers and employees require. That’s the draw.” Maintenance, provided by a GardaWord service network of 45 hub locations in North America, is greatly simplified by the commitment to the Model 330. “The maintenance is easily teachable because there’s only one type of vehicle,” says Roberge. “So we improve service efficiency. We’ve also significantly reduced the parts inventory. And since it’s the same truck, it’s easily rolled out to our branches as well.” Faster Fueling “The trucks — and our relationship with Peterbilt — are so important to our business... They are what cements each side of the business to each other. We could not do what we do without a quality vehicle.” Benefits of partnership Cretier, too, has a hands-on understanding of the benefits of the Model 330 in the field. But from his position he also has an understanding of the benefits of a single-source partnership. He dismisses the notion that buying from multiple suppliers could improve his leverage. “That’s an old way of doing business,” he says. “If you’ve done your due Longer Hold Times Increased Range diligence, if your partner is reputable, you commit to the relationship as we have with Peterbilt. You’ll get better quality and value in the end. “The trucks — and our relationship with Peterbilt — are so important to our business,” he adds. “They‘re not the center of the business anymore — they are what cements each side of the business to each other. We could not do what we do without a quality vehicle.” FC Guaranteed Fuel Delivery to Engine The Westport iCE Pack™ LNG Tank System is perfectly matched to work with the Cummins Westport ISL G and ISX12 G natural gas engines. Save Money with Cold LNG Fuel 1-855-978-9464 » [email protected] » westport.com/iCEPACK WE ARE THE NATURAL GAS TECHNOLOGY EXPERTS 14 l FIRST CLASSCLASS The Smart Way to Get 3-6% Better Fuel Economy. Introducing the SmartAdvantage Powertrain ™ Cummins and Eaton have joined together to deliver fully integrated powertrains with unprecedented performance and fuel economy. The SmartAdvantage Powertrain takes the efficiency of Cummins ISX15 and ISX12 with SmartTorque2 (ST2), and combines it with the smooth-shifting Eaton® Fuller Advantage® 10-speed Automated Transmission, for 3-6% better fuel economy for the ISX15 and 2-4% better fuel economy for the ISX12. The engine and transmission share critical data, determining the torque required to deliver the power level that drivers need. Error-free, guess-proof shifting makes every driver in your fleet as efficient as your best driver—so you save more money on every haul. Learn more at SmartAdvantagePowertrain.com. ©2015 Eaton Corporation. All rights reserved. Eaton, Fuller and Fuller Advantage are registered trademarks of Eaton. Cummins and the “C” logo are registered trademarks of Cummins Inc. All trademarks, logos and copyrights are those of their respective owners. R&M TRUCKING New Peterbilts help keep pace with rapid growth at R&M Family Business Can a busy, booming, 300-truck LTL, logistics and warehousing operation still be considered a “mom and pop” shop? It can if customers are treated the same way they were when it was a three-truck operation four decades ago — and if 82-year-old “Mom” still keeps the regular office hours she always has, four days a week. Such is the case at R&M Trucking, the rapidly growing R&M Trucking in Franklin Park, Ill., has recently made a commitment to the Peterbilt Model 579 for their Class 8 hauling needs. 16 l FIRST CLASS firm near O’Hare Airport in Franklin Park, Ill. “Mom” is Margaret May, the family and company matriarch, whose late husband Robert founded R&M in 1976. Sons David and Jerry have handled much of the management for the 100-percent family-owned firm since 1994. Growth has never been less than 8 percent a year and has been as high as 20 percent, according to David. But with such rapid growth came a fleet development strategy that was, by necessity, more reactive than proactive. When director of transportation Chris Sturgeon joined the company three years ago, he set out to streamline, simplify and standardize fleet operations. Among the company’s most important steps were a recent single-source commitment to Peterbilt — both with the Class 8 Model 579 and the medium-duty Model 337 — and its PACCAR engine platform. “We needed a better quality truck and one with better residual value, so we went shopping,” says Sturgeon. “We needed to straighten out the fleet.” Started with a handshake Back in 1976 when Robert May started the firm, “he got and kept business with a handshake,” remembers his wife. “The boys run things the same way, as much as they can.” Such an honest, simple approach to business wasn’t as common as you might think. In the 1990s, R&M was sold to outside ownership, and more than half of the customer base left during the new ownership’s three-year tenure. After the sons petitioned their father to buy it back, the family soon did regain ownership of the company and returned to premium levels of customer service and treatment. About 90 percent of their original accounts soon returned, according to Margaret. In that context, such steady — and in some cases, explosive — growth for the company is no surprise. The 2009 acquisition of Jeff’s Fast Freight, a 40-truck fleet in Milwaukee, also boosted revenues. Today, R&M’s workload can be separated into three categories: Street delivery, where 27 Model 337s out of an 80-truck fleet in both straight truck and tractor configuration work locally; Rail, in which 12 Model 579s in the 60-truck fleet have recently debuted; and Airport, in which cargo is shuttled to and from nearby O’Hare by an 80-truck fleet. Most of their operations occur within about a 100mile radius of headquarters. Some trucks on the airport side will work busily all day but accumulate no more than 10,000 miles a year. Others will push closer to 100,000 miles annually, but in any of R&M’s applications, the work is heavily stop-and-go, often in tight quarters and on roads that will challenge any suspension. “We had trucks here that were only a year or two old and they looked like they were 10 years old,” says Sturgeon. “It’s difficult work but we had some things like fenders breaking apart and it looked bad. “That had to stop for two reasons: One, in the interest of safety, it’s not good for the driver or the motoring public. And, two: Image. Image is everything.” The company committed to a maintenance program that “Drivers take pride in our Peterbilts. You’ll see them out there polishing their trucks. You never saw that with our past equipment.” — Chris Sturgeon wouldn’t allow even cosmetically damaged equipment out on the road. They also committed to Peterbilt Model 579s and 337s that could endure some wear and tear better than the fleet equipment he had been running. They took delivery of the first Peterbilts last year. Another 12 are soon to be delivered as they cycle out old equipment and replace it exclusively with Peterbilts. Driver pride The new Model 579s have been awarded to the senior drivers, says Sturgeon. “They take pride in them,” says Sturgeon. “You’ll see them out there polishing their trucks. You never saw that with our past equipment.” Those drivers have also posted some eye-catching fuel economy figures. Only limited data is available so far, but Sturgeon reports incidents of the Model 579, PACCAR MX-13 engine, Eaton Fuller 10-speed and a well-trained driver achieving 10 mpg on certain line-haul routes. For David May, the end result of Peterbilt ownership is performance that can help preserve relationships and promote growth with both new and long-time customers. And while the Peterbilt image might mean more to drivers than to his customers, he knows there are other factors that will keep this family-run company treating customers like family. “They may not know it’s a Peterbilt delivering their product,” he says. “But what they do know is the job is getting done every time, on time. They can depend on us, and that’s because we can depend on our equipment.” FC FIRST CLASS l 17 PETERBILT NEWS Model 320 Achieves Record Production Peterbilt’s low-cab forward Model 320 reached record production in 2014 with more than 1,600 trucks built, a 12 percent yearover-year increase, Peterbilt Motors Company recently announced. The specialty vehicle – used primarily in refuse operations and concrete pumper applications – was recently introduced with an entirely new interior. A right-hand, stand-up cab configuration was announced late last year. Additionally, the company said it would introduce a dual-steer configuration later this year. “The Model 320 has been a proven performer for many years and through many harsh operating environments. Since 2000 we’ve seen large market share gains for the Model 320,” says Robert Woodall, Peterbilt Assistant General Manager of Sales and Marketing. “We anticipate even larger gains ahead as customer reception of the new Model 320 is outstanding, providing superior fit and finish and numerous enhancements that improve operator comfort, productivity and safety.” Among its many new features are a new instrumentation panel with LED backlit gauges; Peterbilt Driver Information Display that provides realtime communication of vehi- Alcoa Ultra ONE™ Wheel with MagnaForce™ alloy HEAVY-DUTY WITHOUT THE HEAVY. Unmatched strength at an unbeatable weight. We shed five pounds of overall weight from our 22.5" x 8.25" wheels so each one is only 40 pounds. Add it up and you save nearly another 100 pounds per rig. That’s a nice lift to your bottom line. www.alcoawheels.com/ultraone Follow us on Twitter @AlcoaWheels 18 l FIRST CLASSCLASS cle performance and diagnostics; easy-to-reach instrumentation; and increased visibility, including rear cab corner windows. Ready for what’s ahead? Even the safest and most skilled drivers are at risk of rear-end collisions, rollovers, and loss of control. Bendix gives you the power to help reduce that risk. We offer proven advanced safety technologies like high performance air disc brakes, full-stability systems, collision-mitigation technology, and more. The unexpected is up ahead – will you be ready? The time to prepare is now. To learn how, visit safertrucks.com/solutions, email [email protected], or call 1.800.AIR.BRAKE (1.800.247.2725) today. © Bendix Commercial Vehicle Systems LLC, a member of the Knorr-Bremse Group. All Rights Reserved. peterbilt news Cervus Equipment Peterbilt Earns Dealer Honor Cervus Equipment Peterbilt has been named Peterbilt’s 2014 North American Dealer of the Year for its consistently high level of customer satisfaction, significantly growing its heavy- and medium-duty truck and PACCAR MX-13 engine sales and quadrupling its number of locations. In addition to the North American Dealer of the Year, Peterbilt also recognizes top-performing dealer groups with Best in Class awards. The Best in Class Awards are based on a combination of Peterbilt’s Standard of Excellence scores, financial performance, parts and service performance, and utilization of PACCAR training and programs. Receiving Best in Class Awards were (Dealer Principals listed in parentheses): • Allstate Peterbilt (Don Larson and Jeff Vanthournout) • Calgary Peterbilt (Doug Fach) • Jackson Group Peterbilt (Blake Jackson) • Larson Group Peterbilt (Glenn, Kyle, Kevin and Kory Larson) • Performance Peterbilt (Nathan Ried and Ryan Church) • Peterbilt of Louisiana (Jack Brabham) • Peterbilt of Sioux City (Brad Wilson) • Peterbilt Manitoba (Doug Danylchuk) • Peterbilt Pacific (Terry and Don Pasiuk) • Rush Peterbilt Truck Centers (Rusty Rush) • Stahl Peterbilt (Eddy Stahl) • The Peterbilt Store (John, Jeff and Greg Arscott). Peterbilt also honored the following dealerships for outstanding performance. Earning 2014 Dealer of the Year awards were: •CamionsExcellencePeterbilt,Quebec — PACCAR MX Engine Dealer of the Year. •G.L.SayrePeterbiltofConshohocken,Penn., — Medium Duty Truck Dealer of the Year. •ThePeterbiltStore,12locations — North American Parts and Service Dealer of the Year. •AllstatePeterbilt,19locations — TRP Dealer of the Year. Peterbilt announced the awards during its annual Dealer Meeting in Scottsdale, Ariz. In addition to the dealer awards, the two-day business meeting included presentations and breakout sessions covering market trends, product and service features, and new dealer/customer technologies. From left to right, Robert Woodall, Peterbilt Assistant General Manager of Sales and Marketing; Darrin Siver, Peterbilt General Manager and PACCAR Vice President; and John Higgins, Cervus Vice President,Transportation. 20 l FIRST CLASSCLASS Quality, Reliability, availability and value FoR all Makes. ® THE ALL-MAKES LEADER TRP®All-Makes Promise. It’s the promise of performance you can rely on when the road ahead is unreliable. It means a wide selection of dependable replacement parts for all makes of trucks, trailers and buses. It stands for quality and value for heavy- and medium-duty applications. And it is where you’ll find an industry-leading warranty and nationwide availability that keeps your business moving forward. Search for TRP parts on TRPParts.com or visit your nearest authorized TRP retailer. Image depicts a representation of the product. Actual product may differ. TRP is a registered trademark of PACCAR INC. peterbilt news Anniversary Tour Drew 20,000 Attendees Traveling throughout North America for eight months, Peterbilt’s 75th anniversary truck and trailer concluded its tour after visiting nearly 100 events and attracting almost 20,000 attendees, Peterbilt Motors Company recently announced. “Our customers and brand enthusiasts wholly embraced our anniversary celebration and we thank them for their yearlong support,” says Darrin Siver, Peterbilt General Manager and PACCAR Vice President. “The anniversary tour provided a great opportunity to reflect on Peterbilt’s storied history and the many future milestones we will together achieve.” The centerpiece of the tour was a custom-built, double-expandable, 53-foot trailer with Peterbilt memorabilia, interactive 22 l FIRST CLASSCLASS displays, a history wall display, a PACCAR MX-13 engine and cab and sleeper cutaways of Peterbilt’s new Models 579 and 567. The trailer was transported by the Model 579 Anniversary Edition. In addition to 80 Peterbilt dealership visits, the truck and tractor also went to major trucking industry events, including a 75th anniversary celebration in Stockton, Calif., which drew thousands of attendees and 351 Peterbilt trucks and tractors. It was the largest collection of Peterbilt trucks ever assembled and likely the largest collection of a single brand of vehicle ever gathered in place. Nearly every model of Peterbilt was represented, including the first-ever chassis produced. Peterbilt, Employees, Set New Record for United Way Donations Peterbilt recently presented the United Way of Denton County with a check for $414,375 – an 8 percent increase over 2013 and a new all-time record. The donation includes employee payroll contributions, a corporate pledge and money collected during a weeklong series of fundraising activities. Peterbilt and its employees have donated more than $4 million during the past 10 years to United Way of Denton County in addition to many volunteer hours and other collaborative efforts. Beyond the annual United Way fundraising, Peterbilt employees mobilized to collect and deliver gifts for 250 children for the Salvation Army’s annual Angel Tree program and donated and delivered three large crates of toys for Denton County’s Toys for Tots drive. The Most Fuel Efficient Peterbilt Powertrain Available The Peterbilt APEX powertrain. Peterbilt and Eaton have collaborated to create a fully integrated powertrain that delivers superior performance and provides a 4% improvement in fuel economy.* The APEX package integrates the PACCAR MX-13 Engine and Eaton® Fuller Advantage™ 10-speed automated transmission. They share critical data, including engine torque and operating gear. Precise engine and transmission communications are combined with proprietary control logic to further enhance downspeeding in both overdrive and direct operation, maximizing fuel economy. This powertrain simplifies operation for both new and experienced drivers. Smooth, automated shifting makes driving easier. For more information on the APEX package, contact your local Peterbilt dealer or visit www.peterbilt.com *Individual fuel economy improvement will vary depending on use, road conditions and other factors. BACKED BY SUPPORT peterbilt news Peterbilt Launches Rapid Check, Offering Expedited Diagnostics and Service Peterbilt has launched a new quick assessment service program that is available throughout the company’s North American truck dealer network. Called Rapid Check, the new program provides customers with diagnostics and an estimate of needed repairs in two hours or less. “Rapid Check will maximize customer uptime and make their Peterbilt service experience as efficient as possible,” says Darrin Siver, Peterbilt General Manager and PACCAR Vice President. “Regardless of truck make or model and regardless if the customer is local or passing through the area, Rapid Check 24 l FIRST CLASSCLASS will provide them with an expedited, best in class service assessment and estimate to help them get back on the road quick- ly and cost effectively.” Siver said the program is available throughout the Peterbilt dealer network, now at more than 300 locations. Within two hours, the Rapid Check program provides: • Basic vehicle diagnostics • Evaluation of needed repairs or, if necessary, more complex diagnostics • Regular communication with customers updating the status of their vehicles • Estimate of needed repair time “Peterbilt dealerships already lead the industry in the quality, accuracy and efficiency of their service work, achieving the highest levels of customer satisfaction,” says Siver. “Rapid Check will be another effective tool for dealers to serve customers by exceeding expectations and helping them meet their business requirements.” Model 579 EPIQ, MX-13 Engine Showcase Fuel Efficiency Peterbilt Motors Company has been highlighting its best in fuel economy with its aerodynamic flagship Model 579 EPIQ – which includes the PACCAR MX-13 engine – at recent industry events, such as the TMC annual meeting. Attendees were able to get a closer look at the ground-breaking MX-13 engine with a standalone display. “The Model 579 EPIQ is revolutionizing the industry with its aerodynamic efficiency, optimized powertrain and innovative fuel-saving technologies,” says Darrin Siver, Peterbilt General Manager and PACCAR Vice President. “We’re pleased to showcase this vehicle for the thousands of trucking professionals who attend TMC and other industry events and are positively changing the industry by developing recommended practices and new, inventive ways to optimize fleet performance and profit. The Model 579 EPIQ is a perfect fit.” According to Peterbilt’s Chief Engineer Scott Newhouse, the Model 579 EPIQ improves fuel efficiency by up to 14 percent. It includes many of the aerodynamic features included on the SuperTruck, which recently achieved 10.7 miles per gallon after extensive field testing. EPIQ includes another new proprietary Peterbilt system called APEX, an optimized drivetrain that pairs the PACCAR MX-13 engine with the Fuller Advantage Automated Transmission. “The MX-13 is an industry leader in fuel efficiency, performance and reli- ability. We developed proprietary control logic that provides precise communication between the MX-13 and the Advantage transmission for a fully integrated powertrain that delivers superior fuel economy,” says Newhouse. Model 567 Available with All-Wheel Drive Feature Peterbilt’s Model 567 is more than up to the challenge of the full range of heavy- and severe-duty applications. A new all-wheel drive option, recently announced by Peterbilt Motors Company, means the company’s flagship vocational truck is work-ready for even tougher jobsites and more extreme terrains. “The Model 567 was engineered to be a rugged, durable workhorse and we continue to expand its capabilities through new features and configurations to meet customer needs and exceed their expectations,” says Robert Woodall, Peterbilt Assistant General Manager of Sales and Marketing. “The new all-wheel drive Model 567 will help customers go off-road in tough conditions with ample traction, power and maneuverability they can rely on.” All-wheel drive is available for the Model 567 in a set-back front axle configuration. It includes the Marmon- Herrington MT-22H front drive axle rated at 22,000 pounds and the Dana Spicer DS4636 drive axle rated at 46,000 pounds. It can be ordered with a range of auxiliary components, including transfer cases, to meet the full array of customer needs. Or, if customers prefer, the drive axle can be used in place of the transfer case. The all-wheel drive Model 567 is now available for order and will go into production in April. FIRST CLASS l 25 peterbilt news New Model 567 Set-Forward Axle Configuration Peterbilt has introduced a new set-forward front axle configuration for its flagship vocational Model 567. The new truck is ideal for mixer and other weight-conscious applications. “The Model 567 SFFA (set-forward front axle) lets customers maximize payloads while helping meet state and federal bridge law requirements,” says Robert Woodall, Peterbilt Assistant General Manager of Sales and Marketing. “The Model 567 is a low-weight leader and this new configuration will let customers take full advantage of that through optimized weight distribution.” Like the set-back axle version, the Model 567 SFFA is available in both 115- and 121-inch BBC lengths. The 115-inch BBC has a bumper to front axle distance of 29 inches and the 121-inch BBC has a bumper to front axle distance of 31 inch- es. These dimensions were carefully engineered to maximize maneuverability while providing the ideal wheelbase to comply with bridge law requirements. “The new axle position builds on the Model 567’s already exceptional versatility, helping customers across a wide range of applications reach higher levels of performance, productivity and profitability,” says Woodall. “The Model 567 broke new ground for visibility, maneuverability and durability. Customer reception of the Model 567 has been overwhelmingly positive and the new SFFA configuration gives our customers more choices than ever to meet their jobsite requirements and business goals.” The Model 567 SFFA is available for order now through Peterbilt dealerships. Production is scheduled for June. FC The new set-forward front axle configuration for the Peterbilt Model 567 will optimize weight distribution and help customers maximize payloads while meeting state and federal bridge law requirements. The Model 567 SFFA is available for order now, with production scheduled to begin in June. 26 l FIRST CLASSCLASS Fan us on Facebook ChevronDelo.com First Class Magazine 21420 West Greenfield Avenue New Berlin, WI 53146 Visit peterbilt.com/579 for more information. 579 & MX-13 Ad-2013(RR-CCJ).indd 1 10/3/13 1:23 PM Peterbilt Motors CoMPany Denton, tX (940) 591-4000 HorsHam, Pa (215) 773-2990 nasHvILLe, tn (615) 208-1800 san ramon, Ca (925) 830-4900 sCHaumburg, IL (847) 310-9939 mIssIssauga, on (905) 858-7090 90000