FOLLOWING LEADERS
Transcription
FOLLOWING LEADERS
FI R S T CLASS Winter 2012 Volume 32 Number 3 Model 579 at TMC FOLLOWING LEADERS PACCAR Parts Offers More Than Name Implies Page 11 Model 320 Production Reaches Record High Page 19 Peterbilt Model 384s make up the BOLT Transport fleet — and lead drivers right to the bulk liquid hauler’s door. Page 14 2 l FIRST CLASS FI R S T CLASS CONTENTS 6 Volunteer Pride 16 Following Leaders 8 Being the Change 18 Parts, Service Awards 11 Parts Partner 19 Model 320 Production PACCAR Parts offers more than name implies Popular refuse vehicle at record high pace 14 Success Stories 20 Engine Evolution ESOP plan means Peterbilt fleet stays in service CNG-powered Peterbilts drive waste disposal specialist BOLT followed unlikely path TMC readies for Model 579 conversion Peterbilt recognizes leaders Next-generation PACCAR engines are ready 22 Peterbilt News Horne honored; new calendar available FIRST CLASS l 3 COMMENTS Anticipating the Curve A Bill Kozek General Manager sk any well-trained driver how to navigate a curve, and they’ll say they adjust their speed before entering the curve, so they won’t be required to brake during the curve. In other words, proper anticipation is the key to moving safely and smoothly. Your success, as fleet owners and managers, and our success, as a manufacturer, is just as dependent on properly anticipating curves, in a figurative sense. At Peterbilt, we recognize that you deal with ever-changing business conditions and regulations. And those who forecast them and adjust for them before they arrive succeed. Those who don’t are forced to play catch-up, and soon might not be negotiating curves at all. A terrific example of succeeding in a changing environment is Greg Roemer, who runs a Dallas-based waste disposal business that serves a market where improvements in efficiency drive profitability (page 8). As proof, Roemer is among the first to run CNG-powered Peterbilt Model 320s — and figures to save $18,000 in fuel costs per vehicle, per year. “These trucks aren’t just good for the environment,” he says of his Model 320s. “They’re good business.” The new Peterbilt Model 579 promises to provide another tangible solution for dealing with the inevitable curves your business will encounter. With outstanding safety, driver comfort and aerodynamic innovations, the Model 579 will maximize fuel economy and minimize cost of operations. TMC Transportation (page 16) is among those who have come away impressed with the new model — so much so that the company has ordered 1,500 Model 579s. “The bottom line is that the Peterbilt product keeps getting better and better,” says Jason Webb, Executive Vice-President of Asset Management. “And the Model 579 is clear evidence of that.” Let Peterbilt help you not only anticipate the curve, but stay well ahead of it. Let Peterbilt help you not only anticipate the curve, but stay well ahead of it. Editorial director: Cara West • Editor: Bill Laste • Art director: Dale Aspinall • Client services manager: Cyndy Seitz • Publisher: Pete Sobic First Class is published by Northbrook Custom Media, a division of Randall-Reilly Publishing Company, LLC, on behalf of Peterbilt Motors Company and its dealers. Editorial office: 21420 W. Greenfield Ave., New Berlin, WI 53146. Phone (262) 650-9260. Printed in the U.S., copyright 2012. Postmaster: Send form 3579 to 21420 W. Greenfield Ave., New Berlin, WI 53146. One-year subscription in the U.S. $12.00; $15.00 in Canada; $25.00 all other countries payable in U.S. funds. “Agreement Number 1689312”. Change of address or undeliverable copies should be sent to: 1415 Janette Ave., Windsor, Ontario, N8X 1Z1 Canada. FIRST CLASS l 5 VOLUNTEER EXPRESS Volunteer Pride Employee ownership plan ensures that a Peterbilt fleet carries on W hen J.B. Baker, owner, president and CEO of Nashville based LTL specialist Volunteer Express, decided in 2011 that the time was right for the next and final steps in his succession plan, the script looked pretty familiar. No one would have been surprised if the end result was another tale of consolidation in the trucking industry, even if such a deal could mean Volunteer’s long standing motto — “Large 6 l FIRST CLASS Enough to Perform, Small Enough to Care” — would soon ring hollow. And it could mean that Volunteer’s signature fleet of Peterbilts might soon be replaced with a fleet that represented something less than the premium service upon which the Volunteer reputation had been built. But there soon emerged an option that ensured the familiar orange and gray Peterbilts that define the company’s performance were still on the highways, and that the Volunteer Express legacy carried on. Quickway Distribution Services, Inc., a diverse Nashville-based hauler specializing in refrigerated goods hauling, offered Baker a deal, finalized in October 2012, that resulted in Volunteer associates becoming the new owners of the company through an Employee Stock Ownership Plan. “From that point on, our directive from Quickway has been to continue doing exactly what had helped make Volunteer so successful in the past,” says current president and Chief Operating Officer Ken Hickman, a The Volunteer Express fleet also includes about 100 day cabs for the regional hauls that make up an LTL carrier’s work base. The latest additions to this portion of the fleet are Peterbilt Model 384s, the lightweight, tight-turning, fuel-efficient tractor that Peterbilt designed speKen Hickman (left) and Jeremy cifically for the regional Johnson with a Volunteer Express haul market. Model 579, here and at far left. Additionally, about 20 Peterbilt medium-duty says Baker. “The ‘V’ shape of the grill just units, in straight-truck scoots the air out to the sides. The visor configurations, focus on smaller delivery channels it off and over the roof. The and inter-urban routes. chassis fairings — it’s all about reducing Getting much of the attention these air resistance.” days at Volunteer Express is a new arrival, the Peterbilt Model 579. Paired with a PACCAR MX engine, the Model 579 has been getting a workout since it’s mid-summer arrival at Volunteer. First in a dedicated route from Nashville to Cincinnati and now with a team running it, the truck has put on 70,000 miles under the close scrutiny of driver and fleet management alike. “The team loves it,” says Larry Baker, Nashville Shop Manager. “They tell me it turns on a dime. And the clutch is air-activated. You can depress it with your finger. “The driver on our dedicated route was very positive about it too. He really liked the visibility, the placement of the mirrors and the pulling power.” What also has Baker impressed is the fuel economy of the new truck as it has been an impressive figure considering the areas in which it has been utilized. “Everything about this truck is designed to channel the air around it,” “Everything about the Model 579 is designed to channel the air around it.” 25-year veteran at Volunteer Express. “We retained our identity — a large part of which is our Peterbilts.” Model 579 arrival Volunteer Express has long served its diverse customer base of retail stores, manufacturers and distributors in need of both LTL and truckload services with a variety of Peterbilt equipment. About half of the fleet is made up of Peterbilt Model 587s in sleeper configurations. The spacious cabs appeal to the team drivers who serve the outer points of the company’s operating niche on the East Coast. Class impresses New Director of Maintenance, Jeremy Johnson, was instantly impressed by the new Model 579 and the rest of the Peterbilt fleet. “Immediately you’re aware of the class of the equipment,” says Johnson. “Drivers prefer it, mechanics prefer it, and you see why. Plus, the support we receive from PACCAR and Peterbilt has been phenomenal. Their 1-800 Peterbilt customer support line has really taken a burden off us and helped us meet our service and performance standards.” And if ever there was any doubt that Volunteer Express wouldn’t be running business as usual, those fears were squelched when the company took delivery of 39 new Peterbilts — including the new Model 579 — this summer. “If anything, that really sent the message that we were doing business as we always had,” says Hickman. “Volunteer is as Volunteer was, and is poised to get even better.” FIRST CLASS l 7 COMMUNITY WASTE DISPOSAL Being the Change Running Peterbilt CNG vehicles is good business at CWD W hen Greg Roemer made his first sale in the dumpster business back in 1980, he charged the customer $75 a month for a truck, owned by the company that then employed him, to empty it regularly and maintain it. The world has since changed remarkably for Roemer and the Dallas-based firm, Community Waste Disposal (CWD), that he went on to start in 1984. Now he runs 125 trucks, three of which are Peterbilts running on emission-free natural gas engines. He employs 250 people, runs the largest privately held waste-disposal company in North Texas and services the entire Dallas Metroplex. But one thing remains the same: he still charges close to $75 a month for dumpster services. “People ask me how that’s possible,” says Roemer. “Labor is up, fuel is up, overhead is up, insurance is up, but we’re still charging the same rate and making a profit. How?” Roemer nods toward one of CWD’s Peterbilt Model 320s, powered by a Cummins Westport ISL G engine and fueled by compressed natural gas (CNG). The truck is driving out of the yard, ready to clean up the Metroplex, and leave less of a carbon footprint than ever before. “It’s the equipment, that’s how,” Roemer says. “The equipment has changed so much, and these Peterbilts powered by natural gas are a perfect example of how we’ve managed to continuously improve our efficiency and processes. Routing efficiency has certainly helped us too, but the equipment is so much better than it’s ever been.” Recycling brought change Roemer has seen evolution in the waste disposal business since he decided he had the marketing know-how and a service plan sound enough to develop Greg Roemer, founder and owner of Community Waste Disposal in Dallas, marked the arrival of his CNG-powered Peterbilt Model 320s with a celebration. fork or the other,” he says. “It’s always turned out to be the correct fork. You really need the ability to adapt in this industry, to change quickly if you have to. That ability has allowed us to maintain customer loyalty, gain market share, offer competitive pricing and make a profit.” Adapting to equipment changes is a challenge in the industry, according to Roemer, because the low-mileage, high-running-time nature of their working day tends to extend equipment life span. Roemer says he cycles his trucks “These trucks aren’t just good for the environment. They’re good business.” a customer base and go to work on his own back in the early 80s. The advent of recycling in about 1989 was one of many changes that required Roemer to remain nimble in the operations of his firm. “There have been a number of times over the years where we’ve come to crossroads, or forks in the road, and we had to take one out usually after more than nine years of service. Roemer has run a wide range of equipment over the years, and the Peterbilts have always impressed him by their reliability. “That’s at the top of the list regarding performance in this business,” says Roemer. With that reliability record in mind, Roemer began looking for both cleaner and more efficient ways to run his fleet. That’s when he came upon natural gas. “We started researching it about 18 months ago,” he says. “We found we could get re-fueled at a station about five miles from here, which is very important. “The more we talked to people about it, the more we learned about it, the more we started talking to manufacturers. Eventually we became convinced that Peterbilt could build us a truck that would meet our needs and be cost-effective.” Payback benefits In August 2012, Roemer took delivery of the three new Model 320s and one new Model 365, all CNG-powered, in a ceremony attended by T. Boone Pickens, the well-known financier who is one of the world’s leading advocates of natural gas-powered vehicles. “These trucks aren’t just good for the environment,” Roemer says. “They’re good business. They basically eliminate particulate matter from emissions. “And they may cost about $30,000 more in upfront costs, but we’re realizing savings of $18,000 a year in fuel. We’ll have made up the difference in 20 months.” That kind of math has Roemer excited about the future. CWD will soon be building a slow-fill CNG station of their own at their Dallas headquarters. And all future equipment purchases will be CNGpowered, which has Fleet Manager Dave Lucas also excited. “Mechanically they’re easy for our guys to maintain and our drivers like driving them,” says Lucas. “The power has been adequate to perform the job and we’re even running a little ahead of diesel equivalent fuel economy. So the fuel savings are even better.” FIRST CLASS l 9 PACCAR PARTS Parts Partner Complete support for the life of your truck L ower operating costs, maximum uptime, and industryleading parts and service support, when and where it’s needed. These benefits and more are what Peterbilt customers can expect when they partner with PACCAR Parts, according to PACCAR Vice President and PACCAR Parts General Manager Darrin Siver. “PACCAR Parts’ goal is to provide the Peterbilt customer – or the operator of any make of truck – with products and services that help lower operating costs and increase productivity,” says Siver. “The bottom line is: Your Peterbilt dealer and PACCAR Parts can handle all your parts needs so you can focus on your core business.” PACCAR Parts manages more than 200,000 different part numbers, produced by more than 750 different suppliers. Success is defined by the availability and delivery of the one part a customer needs to keep them on the road. “Demonstrating a sense of urgency is what we’re all about,” says Siver. “Our business is structured to ensure that customers have the part they need, when they need it. And if that part isn’t immediately available, we have the global resources and distribution network to ensure its delivery usually within 24 hours.” A proprietary management system helps maximize parts availability at Peterbilt dealerships. percent of our dealerships in less than 24 hours,” says Siver. PACCAR Parts has achieved an industry-leading 99.98 percent shipping accuracy through the use of technology such as bar coding and by being one of the first in the commercial vehicle industry to use voice recognition technology in parts distribution centers. Effective dealer inventory management PACCAR Parts uses a proprietary inventory forecasting system based on industry-leading technology to ensure maximum parts availability at Peterbilt dealerships. “We manage inventories based on histories and what we see on the road ahead,” says Siver. “Peterbilt dealers were fully stocked with service parts to support the new Model 579 before the first truck was delivered.” Global distribution & advanced technology PACCAR Parts operates seven distribution centers in North America and a total of 15 globally, including its newest location The Customer Center offers specific support, including remote in Moscow. “We can ship to 95 diagnostic technology, for customers operating PACCAR engines. Continued on page 12 FIRST CLASS l 11 PACCAR PARTS Bar coding ensures near 100% accuracy in order fulfillment for PACCAR Parts. Continued from page 11 Industry-leading parts and service support In addition to PACCAR Genuine Parts and PACCAR MX Engine Parts, PACCAR Parts provides Peterbilt dealers a full line of OE vendor brands and TRP aftermarket parts, designed for all makes of trucks, trailers and buses. “Customers tell us we offer the best range of parts brands in the industry,” Siver says. “We have the part they need and we can deliver when they need it.” Peterbilt customers have peace of mind knowing that parts supplied by PACCAR Parts are backed by a nationwide warranty that meets or exceeds what is offered by competitors. And Peterbilt customers benefit from technical support provided by PACCAR Parts dealer training programs. “We help the dealers become active partners with their customers,” says Siver. “We help ensure they know the right North America that doesn’t charge a fee for this service. Siver says the PACCAR Customer Center handles about 60,000 calls annually and has helped customers save costs. “Some fleets were able to downsize their own assistance programs because ours worked so well for them,” Siver says. “Many dispatchers said, ‘If it’s between 8 and 5, call our center. small and medium-sized fleets to dealerships in order to ensure efficient part usage and expedite ordering. “CONNECT makes it easy to do business with us,” says Siver, noting more than 1,000 customers use the program around the world. “We provide customers information on parts purchases so they can make better management decisions. It’s an added value, and another way we can enable customers to focus more on their business, and less on parts management.” In addition, PACCAR Parts Fleet Services quickly and easily enables large fleets to streamline daily operations with consolidated billing, customized reporting, 24/7 account support and consistent national pricing on PACCAR-supplied parts. According to Siver, “The key is its flexibility – billing and reporting how you want it, when you want it, in real time online.” Free of charge, operators of any make of truck can call the PACCAR Customer Center at 1-800-4-PETERBILT, 24/7, 365 days a year. parts for their customers’ vehicles and know how to install those parts for lasting performance.” Complimentary roadside assistance Free of charge, operators of any make of truck can call the PACCAR Customer Center at 1-800-4-PETERBILT, 24/7, 365 days a year. Featuring bi-lingual agents, the PACCAR Customer Center works with dealers to get most customers back on the road the same day. The PACCAR Customer Center is the only call center in 12 l FIRST CLASS During off-hours, call PACCAR.’” The Customer Center also helps Peterbilt dealers support customers operating PACCAR MX engines with a dedicated support line that dealer technicians can call for instant assistance from PACCAR MX engine specialists using industry-exclusive remote diagnostics technology. Fleet management services Customers operating Peterbilt trucks, or any make, can benefit from CONNECT, a fleet management technology that links Unparalleled customer support “What matters most is getting our customers what they need, when they need it.” says Siver. “For the life of their ownership experience, PACCAR Parts and the Peterbilt dealer network are committed to providing our customers the highest possible level of quality, service and support. It’s what we do.” PACCAR PARTS Rewards for Loyalty Card Holders PACCAR Parts has announced a new rewards program to deliver even greater savings on parts and services for Peterbilt Preferred cardholders. The Peterbilt Preferred loyalty card program already offers cardholders significant discounts on parts and services. In addition to these savings, cardholders now earn bonus rewards for using their cards on three separate days over a quarterly period at participating Peterbilt dealers. “The Peterbilt Preferred card makes it easy for truck and bus operators to save money,” says Karl Mowat, general marketing manager for PACCAR Parts. In addition to rewards, which cardholders redeem simply by using the card at a Peterbilt dealer, Preferred members are eligible for more than 100 parts and service discount offers. New rewards offers start each quarter. For more information, visit Peterbiltpreferred.com, call 888-7228606 or send an email to: [email protected]. FIRST CLASS l 13 BOLT TRANSPORT Success Stories BOLT Transport followed destiny T racy Thomas likes to tell stories. For example, there’s the one about how she became CEO and majority owner of Bulk or Liquid Transport, LLC, the Grover Beach, Calif.-based food-grade liquid hauler that she operates with her partner, COO and husband, Mike. That one starts in the 1970s with Mike going to work for Tracy’s father’s trucking firm, starting as a yardman. Tracy, who as a youngster had watched her father’s career in trucking grow, eventually took on accounting, safety and customer relations tasks for the firm, as Mike learned operational aspects of trucking. Over the years, the couple developed a deep appreciation for the trucking industry as well as a knack for satisfying high-profile, demanding customers. Tracy’s dad eventually retired and another party assumed ownership of the company, and by 2006, the Thomases made the decision to operate their own business. That leads to the story about the couple walking into a Peterbilt dealership. Their years of experience with various truck manufacturers had convinced them a superior quality fleet was essential. But their equity to obtain one consisted largely of a love of trucking, a hard-earned reputation from years in the industry, a business plan and — perhaps — the destiny that Tracy follow in her dad’s footsteps to ownership of her own firm. At the end of the day – July 15, 2006 – the Thomases had 16 Peterbilt Model 386s at their disposal, leased through PACLease. 14 l FIRST CLASS LIKING WHAT THEY DO Clearly, Mike and Tracy Thomas enjoy being in the trucking business. But the stylish, allPeterbilt fleet of the bulk food-grade liquid hauler signifies a deeper appreciation for the industry than one might expect. “Trucking is a very exciting industry to be part of,” says Tracy. “It’s just so important. It’s the industry that feeds America. “We’re just very proud of what we contribute, and what this fleet of trucks represents.” “I remember it well,” says Tracy. “The guy shook our hand and said ‘I believe in you. Let’s do it.’” “Since then, it’s been an awesome ride.” Fleet growth Today, the BOLT (an acronym for Bulk or Liquid Transport) fleet has grown to 21 power units and 22 foodgrade liquid trailers that operate out of terminals in Ogden, Utah; Lynwood, Calif.; and Phoenix, Ariz. Their average length of haul tops out at 150 miles as they deliver liquid sweeteners for some of the nation’s largest food processors, whom they convinced early on to take a chance on the fledgling company. Today, their truck of choice is the Peterbilt Model 384 day cab, which is well-suited for the type of regional haul in which BOLT specializes, particularly with its light chassis weight. “Payload is so important to us,” says Mike, noting that the density of the liquids (more than 11 lbs./gal) they haul means they can deliver up to 55,000 lbs. of product in a 5,100-gallon tank. “The chassis weight of these Peterbilts as well as the efficient size and design of the PACCAR MX engine allow us to maximize our payloads.” Also important to the Thomases is the appearance of their equipment. They know that image is key in foodgrade hauling, so their tanks are always sparkling. But the cab, factory painted in what Mike likes to call “Corvette Yellow,” is the real attention stealer, so much that it powers their driver recruitment/retention program. “People see our equipment on the road, and they ask about working for us,” says Tracy. “We don’t advertise. Drivers come to us and really become ambassadors for the company once they’re here.” Literally, according to Mike. “We had one guy who kept seeing our equipment on the road, and he wanted to know more about working for us just based on its appearance,” he recalls. “So one day he just followed our truck right into the yard.” Improving fuel economy Mike also notes unexpected results in fuel economy. As his drivers adjust to maximizing torque and operational efficiencies with the PACCAR MX, Mike says “People see our Peterbilt equipment on the road and they ask about working for us. We don’t advertise.” some of their routes see averages of 7.5 miles per gallon. With a Peterbilt fleet helping Mike address operational challenges such as fuel economy, driver retention and payload, Tracy has been free to look at other ways to bring value to customers. Her commitment to certification from the Women’s Business Enterprise National Council, for example, has helped several of her customers achieve supplier diversity goals. Additionally, her drive in becoming a SmartWay Transport Partner is a benefit to customers as well. “Our scores have just been phenomenal,” she says. “The Selective Catalytic Reduction technology used in the PACCAR MX, our fuel mileage improvements — I’m really excited to see what we can do in the future. Our goal is to achieve a Carrier Partner Excellence Award. “It’s a voluntary program — we don’t have to do it but we do,” she adds. “It’s important to our customers to be partnered with a fleet that works toward such a goal.” SM The Peterbilt Model 384 delivers maximum payload, outstanding fuel economy and cost-efficient operation for BOLT Transport in Phoenix. FIRST CLASS l 15 TMC TRANSPORTATION Following Leaders TMC readies for conversion to new Model 579 T MC Transportation is accustomed to leadership. For example, the Des Moines, Iowa-based firm is the largest privately held flatbed carrier in the nation. Its The Peterbilt Model 579 is soon to become standard in the TMC Transportation fleet. 16 l FIRST CLASS driver hospitality center is the first in the industry to provide premium lodging and an upscale level of services. And it’s long been a leader in embracing safety technology, being among the first to install radar- based collision avoidance systems on all its tractors. So it should be no surprise that TMC took delivery of the first Model 579, the innovative new Peterbilt that embodies the latest in aerody- namic science, driver comfort, safety and operational efficiency, and has placed an order for 1,500 more. “This will eventually be our standard fleet truck,” says Rod Simon, Executive Vice President of Maintenance. “We’re excited about so many of the features the Model 579 offers — and so are our drivers. It’s definitely a driver’s truck.” Adds Jason Webb, Executive VicePresident of Asset Management, “We’ve long been a Peterbilt fleet, so we’ve always had a saying around here. We call it ‘pride in your ride.’ And that’s a theme that will continue here well into the future.” Fuel economy improvements It’s more than pride that has Simon and Webb looking forward to the integration of the Model 579 into the TMC fleet, mostly made up of traditionalconventional Peterbilts. There are tangible, bottom-line benefits as well, starting with fuel economy. The variable nature of flatbed loads often creates fuel efficiency challenges for TMC, but both Simon and Webb have watched closely the performance of their first Model 579, and are expecting significant improvements in fuel economy when new Model 579s arrive. “Everything’s pointing to us realizing an 8 percent improvement with the Model 579,” says Webb. “The contours in the hood, the mirror and visor design — there are several features where you can tell Peterbilt engineers spent a lot of time in the wind tunnel with this truck.” “And we have customers who are paying attention to our fuel economy, too, through the SmartWay program.” TMC personnel have long been impressed with Peterbilt’s reliability record, and expect no change in that area with the Model 579. Maintenance will see a few changes — but in the end, that task, which TMC performs nearly entirely at PM + resale A stringent preventive maintenance program along with Peterbilt’s industryleading residual value has helped TMC resell its equipment with an excellent return in the past. The usual sell point was at around 500,000 miles, but that might be about to change. “First of all, we maintain our trucks at retail standards,” says Webb. “Whether they’re at 50,000 miles or 500,000 miles, you’re not going to be able to tell the difference, and that’s important. “But what we’re learning about the Peterbilt product is that we can realize a lower total cost of ownership by running them longer. They just keep going, and they hold their value longer. The bottom line is the product keeps getting better and better, and the Model 579 is clear evidence of that.” TMC has long been a driver’s destination, certain“Everything is pointing to us ly due in part to the equipment the company operrealizing an 8% fuel economy Simon says they’re improvement with the Model 579.” ates. targeted by a large number of drivers straight out of its own terminals, should become more driving school, but the reactions from the efficient, too. veterans used to running “long and tall” “There are a few things different with Peterbilts has been interesting to watch. this truck, but a lot of these changes “Sure, there are some guys who say, will make maintenance easier,” says ‘Give me my hood,’ but we’ve had hunSimon. “Things are easier to get to, more dreds of drivers in and out of the Model accessible. 579 here. They like the comfort, the “And I have no doubt that Peterbilt wide opening between the cab and the will help us on our learning curve with sleeper, the cabinet layout, the dash laythis new truck and provide us the supout, the standard disc brakes. And with port we need.” the low windows, they really like the visibility. It’s clearly a very comfortable SM Continued on page 18 FIRST CLASS l 17 DEALER NEWS Following Leaders Continued from page 17 truck. And it’s a very safe truck.” And engineered into all of it is class, for which both Peterbilt and TMC have long stood. “It’s got that image, something we’ve always taken a lot of pride in,” says Webb. “It means something to our drivers, and it means something to our customers. And with the Model 579, that’s going to continue.” Thanks — and Jobs — for Veterans TMC Transportation is among thousands of American companies that offer their gratitude to military service men and women. But the Des Moines, Iowa, flatbed carrier is taking their gratitude one step further by offering veterans a job. TMC founder, CEO and Chairman Harrold Annett has pledged to hire 500 veterans — in addition to the 600 already on its payroll — by 2014 as part of the U.S. Chamber of Commerce Hiring Our Heroes program. “We’re known for regimented operations and premium quality equipment,” says Jason Webb, Executive Vice-President of Asset Management. “I think we provide a perfect working environment for our veterans. You’ll see a lot of parallels between the military, TMC and the pride we have in our service and our Peterbilt equipment.” 18 l FIRST CLASS Peterbilt Recognizes Parts and Service Dealer Achievements A llstate Peterbilt of Fargo has been named the 2011 North American Parts and Service Dealer of the Year. Don Larson, dealer principal of Allstate Peterbilt of Fargo, accepted the award at the recent annual Parts and Service Meeting. The award recognizes overall excellence in parts and service performance while enhancing business operations with the integration of new Peterbilt technology and product offerings. In 2011 Allstate Peterbilt of Fargo was also recognized as a Platinum Oval Dealer Award Winner. “Allstate Peterbilt of Fargo is committed to being best in class and their customers have come to rely on that high level of quality customer service,” says Bill Kozek, Peterbilt general manager and PACCAR vice president. “They embody the Peterbilt brand and continuously exceed their customer’s needs.” Originally founded in 1971, the Allstate Peterbilt Group has grown from a single location to 16, providing an expanded footprint to support their large customer base. “We are all honored to be recognized as the 2011 North American Parts and Service Dealer of the Year,” said Larson. “Our Fargo team is highly trained and dedicated to meeting the needs of our customers and providing the best customer service possible.” Darrin Siver, PACCAR vice president and PACCAR Parts general manager, says, “Allstate Peterbilt of Fargo scored near or at the top of every standards of excellence category. Their parts counter staff are exceptional and resourceful, and their service department and body shop are always full, as they’re recognized as the best shops in the area.” Peterbilt also named its Platinum Oval and Best in Class Parts and Service Award winners to recognize dealer excellence and outstanding achievements in customer support, parts and service operations, facilities and financial performance. Platinum Oval Award winners: The Peterbilt Store – North Georgia Peterbilt of Sioux City Stahl Peterbilt – Grande Prairie Peterbilt Manitoba – Winnipeg Rush Peterbilt Truck Center – Tyler Peterbilt Pacific – Kamloops Best in Class Award winners: Stahl Peterbilt – Edmonton Rush Peterbilt Truck Center – Houston JX Peterbilt – Bloomington Peterbilt of Council Bluffs Hunter Peterbilt – Smithfield “These dealerships consistently deliver excellent parts and service support to our customers, and they continually exceed their goals by performing at the highest levels,” says Kozek. Peterbilt dealers were recognized for excellence in the support and sales of the TRP brand of all-makes parts for trucks, trailers and buses. Camions Excellence Peterbilt was named the 2011 TRP AllMakes Dealer of the Year for North America. The TRP Trailer Dealer of the Year was Rush Peterbilt Truck Center – Denver, and the TRP Bus Dealer of the Year was MidAmerica Peterbilt in O’Fallon, Missouri. This year, three new awards recognized dealers for their creativity and innovation in marketing, effective use of the CONNECT system and engine parts and service excellence. The Parts and Service Marketing Dealer of the Year was Peterbilt Ontario Truck Centres, the CONNECT Dealer of the Year was Allstate Peterbilt of Winona and the Engine Parts and Service Dealer of the Year was The Peterbilt Store – Knoxville. MODEL 320 to withstand the rigors of the jobs they perform.” The Model 320 cab is available in left-hand, right-hand and dual drive with right-hand stand-up configurations. An industry-leading, 65-degree cab tilt enhances maintenance and serviceability. The Model 320 offers a full range of axle selections in single, tandem or tri-drive configurations, plus a full complement of tag and pusher axle options and a tandem steer front axle configuration rated at 36,000 pounds. For heavier applications, optional frame liners are available. Quality, reliability, and continuous product enhancements have contributed to customer satisfaction and increased demand. P eterbilt Motors Company has set a company production record for their popular Model 320. The low-cabforward vehicle, ideally suited for vocational markets including refuse, construction, tanker and fire service applications, is designed to facilitate specialized body installations and provide a comfortable work environment with the durability required to operate in extremely harsh conditions. “We are very proud to reach this Model 320 production milestone, increasing our production by 33 percent over the previous record year, which serves as an indication our custom- “The Peterbilt Model 320 offers reliability and the durability to withstand the rigors of the jobs they perform.” ers recognize the benefits and value this product offers,” says Bill Kozek, Peterbilt General Manager and PACCAR Vice President. “Peterbilt is a leader in developing solutions for the vocational markets, and the Model 320 is a unique product that spans a wide range of applications. From inner-city streets to landfills, and from jet fuels to concrete pumpers, where the worksites require excellent visibility for operators, the Model 320 offers the reliability to operate day in and day out and the durability FIRST CLASS l 19 PACCAR ENGINES Peterbilt Product Line Features Next-Generation PACCAR Engines P eterbilt Motors Company now offers the next generation of PACCAR engines, developed to meet the Environmental Protection Agency’s (EPA) 2013 emissions requirements. The PACCAR MX-13, PACCAR PX-9 and PACCAR PX-7 engines are designed to maximize fuel efficiency, Vice President. “The new PACCAR engines were developed to combine increased fuel economy with industry leading reliability, resulting in maximum operating efficiency.” PACCAR MX-13 The PACCAR MX-13 engine is characterized by its combination of proven technologies and a large number of state-of-the-art innovations sors and actuators also play an important role in this respect, functioning faster with increased precision to ensure that the best possible mixture of air, fuel and exhaust gases are used at all times,” said Landon Sproull, Peterbilt Chief Engineer. “Our testing indicates significant fuel economy improvements that will further improve operational costs for our customers.” The PACCAR MX-13 is available in “The new PACCAR engines were developed to combine increased fuel economy with industry-leading reliability, resulting in maximum efficiency.” reliability and provide a low total cost of ownership. The PACCAR engine lineup will be available in Peterbilt’s complete range of medium-and heavy-duty products beginning in 2013. “The integration of PACCAR engines into Peterbilt vehicles provides an outstanding solution to our customer’s operational needs,” says Bill Kozek, Peterbilt General Manager and PACCAR 20 l FIRST CLASS that improve fuel economy. The PACCAR MX-13 engine is designed to meet the demands of heavy-duty truck applications in both vocational trucks and on-highway tractors. It’s available in a wide range of horsepower ratings starting at 380 with torque offerings up to 1,450 pounds. Additional PACCAR MX-13 engine enhancements include a common rail fuel system that maintains injection pressures of 2,500 bar, providing improved efficiency. The result is finer fuel atomization and more ways to optimize combustion, ensuring the lowest possible fuel consumption, emission and noise levels. “The advanced engine software, sen- Peterbilt’s all new Model 579 combining Peterbilt’s aerodynamic craftsmanship and innovation with the quiet operation, increased fuel efficiency, and unprecedented reliability of the new PACCAR engine. The Model 579 offers luxury automotive comfort with its wide, spacious cab, easy-to-reach controls and exceptional visibility, and the detachable sleeper design adds versatility and the longevity to the vehicle’s second life for highest resale value. The MX-13 is also available in Peterbilt’s aerodynamic Models 587, 386 and 384, as well as its traditional and vocational line-up that includes the Models 389, 388, 367 and 365. PACCAR ENGINES operational costs and maximizes uptime for medium-duty customers. The PACCAR PX-7 is available in horsepower ratings from 200 to 325hp and offers up to 750 lb/ft. of torque. The PX-7 is available in Peterbilt’s entire medium-duty product line including Models 330, 325, and Models 210 / 220, which are ideal for pickup and delivery, towing, refrigerated van, roll-off and landscaping applications. PACCAR PX-9 The PACCAR PX-9 engine has one of the highest power-to-weight ratios in its class, with heavy-duty features like replaceable wet liners, roller cam followers, bypass oil filtration and targeted piston-cooling. The PACCAR PX-9 engine is available in both medium and heavyduty configurations with horsepower ratings from 260 to 380hp and provides up to 1,250 lb/ft. of torque. The PX-9 is available in Peterbilt’s regional haul Model 382, specialty application market Model 348, and the Model 320, a low-cab-forward vehicle specializing in refuse markets. PACCAR PX-7 The PACCAR PX-7 engine delivers superior performance, minimizes FIRST CLASS l 21 PETERBILT NEWS Horne Honored at UTA Convention Peterbilt Motors Company is pleased to announce that Tom Horne of Hunter Peterbilt has been posthumously awarded the Marvin F. Gordon Lifetime Achievement Award at this year’s 2012 Used Truck Association (UTA) Convention. Horne’s wife Amy and his eldest son Samuel accepted the award on Tom’s behalf. “Tom’s performance throughout the years was outstanding,” says Mike Conroy, Peterbilt Director of Dealer Network Development. “He has served as an exceptional representative for Hunter Peterbilt, the used truck industry and exemplified Peterbilt’s commitment to class.” Each year, the UTA Marvin F. Gordon Lifetime Achievement Award recognizes an individual who has made numerous and significant contributions to the used truck industry. Peterbilt Calendars Available The 2013 Peterbilt calendar is now available for purchase. This year’s calendar showcases the legendary models capturing Peterbilt’s image of class. “Every year we choose locations that are visually unique and complement the styling of the vehicles,” says Bill Kozek, Peterbilt General Manager and PACCAR Vice President. “The 2013 calendar is ideal for customers and Peterbilt enthusiasts.” Peterbilt’s calendar is available in two formats. The oversized wall calendar features six beautiful truck images with two months per truck image, measures 28 x 26 inches and costs $15.95. The spiral bound appointment calendar featuring 12 unique truck images measures 12 7/8 x 9 3/4 inches and cost $10.95. Prices do not include shipping and handling. Orders are shipped within 48 hours of receipt via priority mail. “This year’s calendar highlights the trucks in their natural working environment,” says Robert Woodall, Peterbilt Director of Sales & Marketing. The calendars can be purchased at http://www.peterbilt.com or through Peterbilt dealers. Quantities are limited, and sale of the calendars may not extend beyond January. They are only available for purchase in North America. 22 l FIRST CLASS FIRST CLASS l %% #$* '("')+*+**$#*+*$* *+*#$+++&(" PETERBILT MOTORS COMPANY DENTON, TX (940) 591-4000 HORSHAM, PA (215) 773-2990 NASHVILLE, TN (615) 208-1800 SAN RAMON, CA (925) 830-4900 SCHAUMBURG, IL (847) 310-9939 MISSISSAUGA, ON (905) 858-7090 ))))