Hardware Installation Guide

Hardware Installation Guide
Disclaimer: There are no installation services provided by TrueLook for this equipment. Neither TrueLook
nor any of its affiliates shall be held responsible or liable in any manner for the improper installation or
operation of any software or hardware installed by any party not authorized by TrueLook as a certified
installer. Furthermore, customer agrees to hold harmless TrueLook and any of its affiliates from any and all
liability and/ or responsibility for any violation of local, state, or federal laws or regulations pertaining to the
installation and/or operation of any of the hardware and/or software provided by TrueLook and its affiliates.
Your Unique Login
The information contained in this document represents TrueLook’s current product as of the date of
publication and is subject to change without notice. TrueLook cannot guarantee the accuracy of any
information presented. Product and company names mentioned herein may be the trademarks of their
respective owners.
Online Resources
Use this QR code or visit www.truelook.com/install to access:
• An admin guide to walk you through creating your time-lapses
and other administrative settings.
• Video demonstrations of installation procedures.
• A digital PDF of this install guide.
• Download links for the TrueLook mobile app.
• Other help resources.
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Getting Started
Hardware Packing List
This guide will help you install your TrueLook camera system. Installation includes
four basic steps:
1. Remove the packing materials which protected your camera during shipping.
2. Power up your system to verify operation prior to installation. It is easier to
troubleshoot any issues before the unit is installed at its final location.
3. Mount and aim your camera system (and solar components, if included).
4. Connect power.
Camera System And Enclosure
(Fixed-Position or PTZ)
Pole Mount Bracket
And Steel Straps
Once powered, you may log in to your camera at www.truelook.com with your
username and password (provided on page 2).
!
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Your camera includes a built-in 4G LTE cellular modem and will come
online automatically within 5 minutes once powered on.
Solar units will also include panel, battery, and battery housing. These are
shipped separately.
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Unboxing And Prep
Mounting The Camera
Your camera ships pre-configured and ready to go right out of the box.
All TrueLook cameras include a pole mount bracket and
steel straps. Begin by mounting this bracket.
Remove any protective coverings from the enclosure exterior. If indicated on your
unit, you may need to remove additional packaging from within the enclosure.
Re-seal the enclosure, supply power to your camera, and you may test the camera’s
operation before its final installation.
You may feed the straps through the front or side slots
of the bracket, depending on your pole diameter.
With your bracket aimed towards the center of your
jobsite, tighten the straps securely.
Note that the included straps only tighten; they do not
loosen. If you need to remove the straps, you will have
to cut them off.
Fixed-Position Camera
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PTZ Camera
For small diameter poles
!
For large diameter poles
You are responsible for properly securing your
equipment and determining whether to use
another type of pole strap or mounting solution.
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For Fixed-Position Cameras:
For PTZ Cameras:
1. Install the mounting arm to your bracket using the included bolts.
1. Place two lower bolts into the mounting bracket as pictured.
2. Attach the camera to the mounting arm using the included bolts.
2. Slide the enclosure’s lower keyhole slots onto these two bolts.
3. Aim your camera, then tighten all bolts.
3. Install the upper two bolts with washers to secure the enclosure to the mount.
4. Supply power, wait 5 minutes, and your camera will be online and ready to use.
4. Supply power, wait 5 minutes, and your camera will be online and ready to use.
Camera Enclosure
Camera Enclosure
Waterproof Cable Glands
Mounting Bracket
Mounting Arm
Steel Straps
Steel Straps
Waterproof Cable Glands
Mounting Bracket
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Solar Hardware
Figure 3
Ensure all the breakers are in the OFF position.
(If Applicable)
Setting up a solar-powered camera system adds three additional components: a
solar panel, battery, and battery enclosure. This section will detail how to properly
mount and power-up these solar components.
Begin by securing the
enclosure (without the battery) to your pole or other
Secure the enclosure to the pole or other structure as show in figures 1 & 2.
mounting structure.
Figure 1
Figure 2
Ensure all breakers are in
the OFF position.
Install battery into
enclosure. Connect the
loose red + battery cable to
the red + positive terminal
on the battery using
supplied hardware. Repeat
for black negative cable.
Install your battery into the enclosure by
connecting the red and black cables to the
corresponding terminals on the battery.
Next, you can install the solar panel.
!
For all domestic installs, your panel will
need to face DUE SOUTH.
Begin by assembling the brackets.
Using the supplied 5/16” hardware, install the
feet to the aluminum channel. Then install the
solar brackets to the feet.
Secure
to pole
or other
structure
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Figure 3
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Connect the solar panel, camera, and battery
enclosure using the male/female connectors.
All connections are keyed, so there is only one way
they will fit together.
Install the solar panel to the solar brackets
using the supplied 1/4” hardware.
Secure the mount to your pole using the
supplied straps.
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Adjust the tilt of the solar panel
using the following table.
Activating The System
1. Turn Battery breaker ON. Observe that all LED’s flash in sequence one time.
2. Turn Solar breaker ON. With sunlight, the green CHARGING LED will light in 2
minutes.
3. Turn Load (Camera) breaker ON. The system should be fully functioning now.
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Solar Troubleshooting
TrueLook Support
Cautions:
• Troubleshooting should be attempted by qualified personnel only.
• Remember that a battery can cause serious damage if shorted.
• Do not disassemble the ProStar from its case. There are no user serviceable parts inside the ProStar
• Observe all normal precautions.
Your purchase of this TrueLook system includes customer and technical support. If
you have any questions regarding the use or configuration of this equipment and
software, please don’t hesitate to contacts us.
Battery is not charging:
1. Check for proper LED indications on the ProStar. The green CHARGING LED should be on if it is daytime.
One of the BATTERY CHARGE LEDs should be on. Check for proper battery voltage and array current.
2. Check that the proper BATTERY TYPE has been selected. Correct type is SEALED.
3. Check that all wire connections in the system are correct and tight.
Camera not operating properly:
1. Check that the load breaker is turned on.
2. Check that the camera cable connectors are securely fastened to each other.
3. Check for proper LED indications on the ProStar. If the red BATTERY CHARGE LED is on, the load has
been disconnected due to low battery voltage. This is generally a normal state when the load exceeds the
PV array output due to weather and sunlight conditions.
4. If all LED indicators are flashing in sequence, the load may be shorted. Contact technical support.
5. If the ProStar internal temperature is above 80°C, the load will be disconnected. All LED’s will be flashing
in sequence. Check to ensure for clear airflow around the ProStar and that nothing is obstructing the
vents at the top of the case.
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Phone866-811-2321
[email protected]
Extended Warranty
If you purchase a TrueLook SAAS subscription along with your new webcam, TrueLook will provide
continuing warranty coverage for such webcam after expiration of the Manufacturer’s Warranty subject
to the same terms and limits set forth in the Manufacturer’s Warranty up to replacement of a defective
webcam so long as you remain continuously subscribed to the TrueLook SAAS that you purchased with
such new webcam (the “TrueLook Extended Warranty”); provided, that TrueLook’s maximum liability under
the TrueLook Extended Warranty shall be to exchange a defective webcam for a new webcam of the same
or a comparable model. For avoidance of doubt, if such TrueLook SAAS subscription ends or lapses for any
reason, the TrueLook Extended Warranty on such webcam shall expire and will not be reactivated if such
TrueLook SAAS subscription is reinstated.
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