International Student Handbook 2012
Transcription
International Student Handbook 2012
INTERNATIONAL STUDENT HANDBOOK A PRACTICAL GUIDE EDITION SEPTEMBER 2012 WELCOME TO THE UNIVERSITY OF TWENTE On behalf of the University of Twente I would like to welcome you to the only true campus university This booklet includes information in the Netherlands. We proudly welcome over 1100 for UT students from all six faculties. international students every year who study and live on Please note that procedures for our green campus grounds. students enrolled in the off campus (ITC) faculty are often referred to While studying abroad brings new experience, separately, as procedures may differ opportunity and personal development, it also means from those for students studying at adapting to a new country, climate and culture. We think on campus faculties (CTW, EWI, GW, this booklet can help you in arranging formalities before MB and TNW). and upon arrival, in showing you what the UT campus, Enschede and the Netherlands have to offer, and to provide some insight into Dutch (educational) culture. We wish you all the best in your studies and hope you enjoy your time in the Netherlands! Kind regards, Drs. Karin F. Paardenkooper Head International Office, University of Twente CONTENTS ADMITTANCE AND REGISTRATION 50 Religion 5 Send in documents 51 Stores 6 Administration deadlines 52 Canteens, restaurants & bars 53 Child care 55 Information for PhD students TO DO BEFORE ARRIVAL 9 Entry visa, residence permit, change of purpose 12 Arranging housing 18 Insurance 59 Enschede 21 Academic calendar 60 Exploring the Enschede area 22 Living costs 62 Enschede city map 23 About the Netherlands 64 Shopping 25 Differences in culture and education 65 Religion 26 About UT academic culture 66 National holidays 28 Food 67 Bicycle 68 Public transportation TO DO UPON ARRIVAL 69 OV-chipkaart 30 Getting to the UT 70 Day trips in the Netherlands 32 Kick-in introduction days 72 Change of address 33 Internet access 73 Part-time jobs in the Netherlands 34 Dutch bank account & Chipknip 35 Registering with the doctor 36 Student card 75 Faculty internationalization coordinators 36 Xtra card 76 International Office 37 Tuberculosis test 76 Student service desk 38 Register at municipality & BSN number 78 Student counselling service 39 Mobile phone 79 Learning Dutch 81 Student rights & student charter ABOUT UT CAMPUS 82 Graduation support 41 Campus map 83 Code of conduct 43 International student associations 46 Sports facilities 47 Performing arts & exhibitions 85 To do upon departure 48 Doctor, dentist & physical therapist 86 Working in NL after graduation 50 Libraries EXPLORING ENSCHEDE AND NL SUPPORT & CONTACT INFORMATION UPON DEPARTURE 4 ADMITTANCE AND REGISTRATION ADMITTANCE AND REGISTRATION 5 Send in documents 6 Administration deadlines ADMITTANCE AND REGISTRATION 5 SEND IN DOCUMENTS ON CAMPUS STUDENTS OFF CAMPUS STUDENTS After you are admitted to a UT study programme ITC Registration Office will contact all admitted ITC you will receive emails from Admission Office students by email about formalities and steps to (Bachelor / Master students) or International take. Please follow the instructions carefully. Office (exchange students) with steps to take towards registration. You will be requested to send in the following documents (among others): ITC REGISTRATION OFFICE E: [email protected] • Certified copy of degree certificate previous education. • Certified copy of transcript of records (and W: www.itc.nl/study W: facebook.com/ groups/9171850338/ official translations if applicable). • • • Certified copy of English test report (if applicable). ADMISSION OFFICE Entrance Acceptance Form (master/ T: +31 (0)53 489 3077 bachelor students only). You will receive this E: [email protected] document by email. W: utwente.nl/internationalstudents Learning agreement (exchange students only). You will receive this document by INTERNATIONAL OFFICE email. T: +31 (0)53 489 5424 E: [email protected] When you have provided your documents, W: utwente.nl/internationalstudents you will be contacted by email about visa W: facebook.com/groups/ procedures, housing possibilities, insurance, utinternational bank account and other formalities. You will Twitter: twitter.com/UTInternational also be invited to participate in the (mandatory) introduction days for international students. 6 ADMITTANCE AND REGISTRATION ADMINISTRATION DEADLINES START SEPTEMBER 2012 PROGRAMME APPLICATION Ba/Ma students requiring entry visa or change of purpose 1 May 2012 Ba/Ma students not requiring entry visa/COP, applying for furnished housing 1 June 2012 Ba/Ma students not requiring entry visa/COP, not applying for furnished housing 1 July 2012 Bachelor students enrolling in a fixed quota programme 15 May 2012 Exchange students 1 May 2012 ITC students n/a PhD students n/a SUBMIT (BACHELOR) ENTRANCE ACCEPTANCE FORM Bachelor & Master students:, applying for furnished housing 1 July 2012 Bachelor & Master students: not applying for furnished housing 1 August 2012 Bachelor students enrolling in a fixed quota programme 1 July 2012 Exchange students n/a ITC students n/a PhD students n/a VISA APPLICATION Bachelor, Master & Exchange students: 1 August 2012 ITC students n/a PhD students n/a ADMITTANCE AND REGISTRATION 7 START FEBRUARY 2013 PROGRAMME APPLICATION Ma students requiring entry visa or change of purpose 1 October 2012 Ma students not requiring entry visa/COP, applying for furnished housing 1 November 2012 Ma students not requiring entry visa/COP, not applying for furnished housing 1 December 2012 Bachelor students n/a Exchange students 1 October 2012 ITC students n/a PhD students n/a SUBMIT (BACHELOR) ENTRANCE ACCEPTANCE FORM Master students applying for furnished housing 1 December 2012 Master students not applying for furnished housing 1 January 2012 Bachelor students n/a Exchange students n/a ITC students n/a PhD students n/a VISA APPLICATION Master & Exchange students 1 December 2012 Bachelor students n/a ITC students n/a PhD students n/a 8 TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 9 Entry visa, residence permit, change of purpose 12 Arranging housing 18 Insurance 21 Academic calendar 22 Living costs 23 About the Netherlands 25 Differences in culture and education 26 About UT academic culture 28 Food As a resident of the Netherlands, you must be able to identify yourself to authorities at all times. As a result, you are highly encouraged to always carry your passport, ID card and/or residence permit when travelling both within and outside of the Netherlands. For an overview of frequently asked question regarding visa/residence permit procedures please visit www.utwente.nl/internationalstudents/visa TO DO BEFORE ARRIVAL 9 ENTRY VISA, RESIDENCE PERMIT, CHANGE OF PURPOSE By Dutch law students cannot apply for ADMINISTRATION FEE a visa themselves. All applications and By Dutch law the Immigration Service IND charges extensions for (entry) visas, residence €600 administration fee for entry visa/residence permit permits and Change of Purposes are procedures. coordinated by International Office • UTS students and students receiving a scholarship (Bachelor/Master/exchange students), administered by Nuffic do not need to pay the Office Foreign Employees (PhD students) administration fee in advance: the UT will deduct and ITC (ITC students). If you require an entry visa or residence permit you will be this amount from your scholarship budget. • Recipients of other scholarship programmes must contacted by email outlining all necessary transfer the fee to the UT bank account. Most procedures. Provided you supply all scholarship providers will reimburse this fee. necessary documents in time, application • procedures will take about 3-5 weeks. Non-scholarship students do not need to pay the visa administration fee in advance: the UT will deduct this amount from your deposit. • ITC students requiring entry visa/residence permit will receive an invoice from Student Finance Administration. DO I NEED AN ENTRY VISA AND/OR RESIDENCE PERMIT? Nationality EU/EEA, Switzerland Australia, Canada, Japan, Monaco, New Zealand, South Korea or USA All others Entry visa Residence permit required? required? No No No Yes Yes, for stays of 90 days or more Yes, for stays of 90 days or more 10 TO DO BEFORE ARRIVAL ENTRY VISA ON CAMPUS STUDENTS OFF CAMPUS STUDENTS (ITC) STEP 1: SEND IN BEAF/EAF TO ADMISSION OFFICE STUDYING MORE LESS THREE MONTHS IN NL To start your entry visa/residence permit Students studying in the Netherlands for less application procedure, return your completed than three months have to apply for a multiple- Entrance Acceptance Form (BEAF/EAF) to entry Schengen short stay visa at the Netherlands Admission Office. Exchange students do not need embassy of his/her country. You will be to complete this form; they will be contacted by instructed to visit the Netherlands embassy to International Office. collect the visa when receiving your ITC letter of admission. Please note that a short stay visa STEP 2: PROOF OF FINANCIAL MEANS requires you to leave the Netherlands after Dutch law requires non-EU students staying in its expiration date. It is not possible to extend the Netherlands for more than 90 days to provide a short stay visa: Dutch authorities makes no proof of sufficient financial means for living in the exceptions to this rule. Netherlands. Bachelor/Master scholarships need to prove financial means of € 13,500. Exchange STUDYING MORE THAN THREE MONTHS IN NL students need to prove € 800 per month. To prove Students studying for longer than three your financial means, International Office will months must have a MVV (Machtiging tot request for a (1) scholarship award letter and/or Voorlopig Verblijf) upon arrival. This temporary (2) money transfer. Money must be transferred in authorisation for your stay in the Netherlands is a single payment. needed when applying for a residence permit. As soon as you have been awarded a scholarship STEP 3: ADDITIONAL PROCEDURES BY EMAIL or when course fees have been fully paid ITC International Office will guide you through the student registration will apply for the MVV and rest of the entry visa/residence permit procedure. the residence permit at the Dutch Immigration Please follow the instructions outlined in the email Office IND. messages carefully. A multiple-entry Schengen visa allows travel and study related trips to Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. TO DO BEFORE ARRIVAL 11 RESIDENCE PERMITS CHANGE OF PURPOSE HOW TO GET YOUR RESIDENCE PERMIT If you are transferring from another institution • On campus students requiring a residence within the Netherlands (e.g. another Dutch permit will be guided through all formalities by university or company) to the University of International Office before arrival. Twente you will have to change your residence • Off campus students (ITC) requiring a residence permit accordingly. Please contact International permit must submit their passport during ITC Office or ITC Student Affairs to apply for a registration. ITC Student Affairs will monitor the Change of Purpose for residence. processing of residence permit applications with IND and contact you with steps to take. Keep in mind that transferring students need to provide the same documents as other EXTENDING YOUR RESIDENCE PERMIT students applying for an entry visa. When all • To extend your residence permit expiring at necessary documents have been received, the the end of the academic year, please contact International Office will apply for a change to your faculty contact person who will inform the purpose of residence, study at the IND. International Office. You will receive an email with steps to take. • To extend your residence permit expiring during the current academic year, contact International Office directly for more information. • The extension of residence permits of ITC students will be handled and monitored by ITC Student Affairs. • The fee for extension of your residence permit is €150. RESIDENCE PERMIT & STUDY PROGRESS Recently, Dutch government passed a new migration law called Modern Migratiebeleid. This law allows faster and easier immigration procedures for highlyskilled migrants and students. It also takes study progress into account as a requirement for your residence permit. This means that students who make insufficient study progress risk losing their residence permit. 12 TO DO BEFORE ARRIVAL ARRANGING HOUSING FURNISHED HOUSING FOR ON CAMPUS STUDENTS Students studying at on campus faculties are HOUSING APPLICATION PROCEDURE assisted in finding furnished accommodation 1. ONLINE HOUSING APPLICATION FORM by International Office. International Office Eligible Bachelor, Master and Exchange students coordinates supply and demand between can apply for furnished housing by filling in the international students and local housing online application form for housing. You will providers, offering both on- and off campus receive a link to this form by email after you accommodation. return your fully completed (Bachelor) Entrance Acceptance Form (BEAF/EAF) or exchange ELIGIBLY CRITERIA programme application package. Because of limited availability the following PhD students, employees, trainees and other eligibility criteria for furnished housing apply: international guests can apply for furnished • You have been (provisionally) accepted to an housing by submitting an application at the English taught UT study programme, secretariat of their UT faculty / research group. • You have completed the online application form for housing at least three months before After your online housing application form has arrival. been submitted, International Office will perform an eligibility check, after which your registration PRIORITY LIST in the housing database will be confirmed by In 2012 applications for furnished housing are email. processed according to the following priority list (ranked from highest to lowest priority): If you are registered in the housing 1. Exchange students database but have found accommodation 2. International Master students with a UTS through other sources, please inform scholarship. International Office. As long as no booking 3. International Master students has been made, your application can be 4. International Bachelor students (English taught removed from the housing database free programmes only) of charge. Once a booking has been made, 5. International PhD students, employees, you are committed to pay cancellation trainees, and other international guests costs (one month rent). TO DO BEFORE ARRIVAL 13 2. OFFER contract. Your contract has to be signed International Office will try to match your immediately (Stadsweide apartments) or within preferences with available accommodation. five working days (UT campus housing) of your When accommodation becomes available, contract start date. Exchange and Master students International Office will contact you by email usually sign their contracts during the mandatory one month before arrival with details about the introduction days. Your first bill includes a security offered accommodation (e.g. monthly rent and deposit, one-time cleaning costs, and one-time description of the accommodation), as well as administration costs (on campus accommodation the conditions of the offered contract. Therefore only). Your first bill must be paid upon arrival it is important that you read it carefully! (Stadsweide apartments) or within ten days of the contract start date (UT campus housing). Responding to an offer After receiving an offer, you have one week 5. NEW CONTRACT (unless stated otherwise) to accept or reject the After the first contract, applicants have the offer. If you do not respond in time, you will be possibility to sign a new contract. Please keep in removed from the housing database. Refusing mind that all new contracts are subject to room an offer will lower your position on the list of availability: your room might be reserved by applicants and reduce your chances of obtaining newly arrived students. furnished housing. 6. CHECK-OUT 3. BOOKING Your deposit will be transferred to your bank If you accept the offer, International Office will account upon completing the following book the accommodation. You will receive a formalities: (1) Make an appointment with Acasa booking confirmation by email. for a final check of your apartment during the last weeks of your contract (UT campus housing only), 4. CHECK-IN (2) hand in your keys before 12.00 (noon) on the Keys can be picked up 24 hours a day starting contract end date, (3) pay your last (rent) bill(s). 12.00 (noon) on the starting date of your ABOUT OUR OFFERS: International Office puts a lot of effort into offering accommodation that suits your personal needs and preferences. As a result, our offers will always reflect the best available housing option for you at that moment. If you reject our initial offer your chances of finding suitable furnished housing in time will decrease significantly. We therefore strongly encourage all of our students to explore alternative ways of finding accommodation. 14 TO DO BEFORE ARRIVAL TYPES OF ACCOMMODATION STADSWEIDE APARTMENTS UT CAMPUS HOUSING The renovated and modern Stadsweide International Office manages some 300 rooms on apartments are located in the bustling city centre the UT campus. All UT campus rooms are private; of Enschede, about 20 minutes by bike or public bathroom and kitchen facilities are often shared transport from the UT campus. Shops, market, with other students. Some rooms have private post-office and railway station are within walking bathroom and/or kitchen, but availability is distance. limited and rent prices are higher. The unique Stadsweide apartments feature fullyAll campus accommodation offered by furnished, spacious apartments with maximum International Office is furnished. All rooms contain privacy, private bedrooms and private or shared a bed (including mattress, sheets, duvet cover, kitchen, bathroom and balcony. The apartments pillow, and pillow case), closet, desk, desk light, include many extras like television, safe, fan desk chair and waste basket. The kitchen is fully and private refrigerator. Bed linen and kitchen equipped, including utensils, plates, cookware, utensils are not included. and a fridge. 1-room apartments contain a private fridge and television. Rent prices for the Stadsweide apartments vary between €320 and €400 per month for rooms Rent prices for UT campus accommodation vary with shared facilities and €725 for fully private from €300 to €450 per month. Electricity, water, apartments (private bedroom, kitchen and gas, and wireless internet connection are included bathroom). Electricity, water, gas wired internet in the rent prices. More specific information connection are included in the rent prices. More about rent prices, facilities and procedures will be information about rent prices, facilities and provided by email. procedures will be provided by email. TO DO BEFORE ARRIVAL 15 PAYING RENT CONTRACT OBLIGATIONS Rent is paid in monthly instalments and must When you sign a rental contract, you are bound be paid on the last day of the previous month. to the terms of the contract and you agree with If you pay your rent by standing order through the rights and obligations that are stated in the a Dutch bank account your rent is transferred contract. Early departure from the room does not automatically at the end of each month. This way dismiss you from the payment obligations for the you can never forget to pay the rent on time. You entire period as stated in the contract. can cancel a standing order at any moment. 16 TO DO BEFORE ARRIVAL FURNISHED HOUSING FOR OFF CAMPUS STUDENTS (ITC FACULTY) The ITC International Hotel provides RECEPTION DESK accommodation facilities to students studying The hotel reception desk is your main point of at the off campus ITC faculty. It is located at contact with hotel management and can be Boulevard 1945-4, about 1 kilometre from ITC. contacted 24 hours a day. Reception can assist The ITC International Hotel has 398 single rooms. you with: There are 29 communal kitchens (one on the 16th floor and two on each floor) that can be used by all residents. You are required to live at the ITC International Hotel for the entire duration of your study programme. Upon check in you will receive an entry card for the front door, the door to your corridor, and the door to your own room. RENT • reservations and room changes, • maintenance reports, • complaints and requests, • billing and accommodation invoices, • connecting outside telephone calls, • messages and information, • coins for operating washer/dryer, • post stamps and telephone cards. For up to date information about rent prices please visit the ITC website. KITCHENS W: www.itc.nl/itc-international-hotel There are two communal kitchens on each floor (one in each wing). These kitchens offer SERVICES AND FACILITIES refrigerators, freezer and induction-cooking The ITC International Hotel ABC Guide provides an equipment. Cutlery, crockery and cooking overview of house rules, services, facilities and safety instructions. If this guide is not in your room utensils are not provided. Every room is equipped with its own refrigerator. or apartment upon arrival, claim a copy at the reception desk or use the hotel intranet page. LAUNDERETTE GUESTS You can use the laundry facilities on the ground All visitors should report to the reception floor. At the reception you can buy coins for desk upon arrival. In accordance with police the washing and drying machines; detergent is instructions, visitors staying overnight must included. complete a registration form at the reception. CLEANING SERVICES All rooms and apartments are cleaned once a week by the housekeeping staff. All common kitchens are cleaned daily. TO DO BEFORE ARRIVAL 17 UNFURNISHED HOUSING The on campus housing provider Acasa also offers unfurnished rooms to international students. To apply for unfurnished housing, contact Acasa directly. PhD students may ask their faculty or research group contact person to contact Acasa on their behalf. W: www.acasa.nl/en Download the handbook alternative accommodation from www.utwente.nl/ internationalstudents/ for further information about arranging alternative accommodation. For more information about housing options, rental contracts and contact information please visit www.utwente.nl/internationalstudents/housing 18 TO DO BEFORE ARRIVAL INSURANCE WHAT INSURANCE DO YOU NEED? Do you have a European Health Insurance card’? (EU/EEA students only) yes 1. You do not need to arrange additional health insurance. 2. You are strongly advised to arrange AON ICS Start liability insurance. no Are you younger than 30 years? yes Are you employed in the Netherlands (i.e. paying payroll tax)? You are eligible for AON ICS complete insurance. yes no Are you staying in the Netherlands for one year or less? no no You are not eligible for AON ICS complete insurance. You are advised to arrange AON Basic Health Insurance. Please contact International Office for information on how to arrange this insurance. yes You are eligible for AON ICS complete insurance. AON Consulting PO Box 1005 AON insurance packages start on the departure day from your home country until the day of return in your home country. Make sure to inform International Office / ITC Student Affairs of your exact travel dates! 3000 BA Rotterdam T: +31 (0)10 448 8270 E: [email protected] W: www.students-insurance.eu TO DO BEFORE ARRIVAL 19 HOW TO ARRANGE INSURANCE ON CAMPUS STUDENTS (EU/EEA) OFF CAMPUS STUDENTS (ITC) If you are insured under the national health ITC students will be guided by ITC staff in insurance scheme of an EU /EEA member state or arranging AON complete insurance. You will Switzerland, your insurance company can provide receive your insurance certificate by email you with a European Health Insurance Card (EHIC). before arrival, as this is required in your entry As long as you do not have paid work/internship visa/residence permit application process. in the Netherlands, additional insurance is not required. Please be aware that an EHIC is valid for AON INSURANCE PACKAGES a limited time only, and does not include cover for luggage, liability or legal aid. Contact International AON ICS COMPLETE INSURANCE Office to arrange this additional insurance. ICS Complete covers all your medical costs and liability in the Netherlands. You are ON CAMPUS STUDENTS (NON-EU/EEA) covered for emergency dental care, doctor Non-EU/EEA students are required to arrange visits, physiotherapy, acupuncture, medicines, health insurance through International Office. The psychotherapies and medical transport. ICS Dutch Immigration Authority (IND) will check if Complete Insurance also covers personal your insurance coverage meets Dutch standards. liability, luggage, household contents, You will be guided by International Office in accidents, legal aid and repatriation. You are arranging health and liability insurance before covered during internships and international arrival. To make sure all formalities can be arranged travel (holiday). Medical costs related to pre- on time, inform International Office of your existing conditions or nonessential procedures expected arrival date as soon as possible. will not be covered (e.g. regular asthma medication). ON CAMPUS EMPLOYEES (PHD) PhD students can apply for UT collective health AON BASIC HEALTH INSURANCE insurance from insurance company Menzis covering If you are not eligible for ICS Complete cover basic health care costs. Collective health insurance you must arrange basic health insurance. AON is often cheaper than arranging insurance yourself. Basic Health Insurance covers health insurance This insurance includes standard dental treatment: but not liability insurance. other optional packages are also available. For more information visit the UT-HR website. For a full overview of coverages included in W: www.utwente.nl/hr/en/ AON insurance packages please visit the AON website (link on next page). 20 TO DO BEFORE ARRIVAL ADDITIONAL INFORMATION HOSPITALIZATION EXTENDING YOUR INSURANCE Always inform AON in case of admittance to a If your study period at the University of Twente hospital, and inform the hospital of your AON will be extended, your insurance needs to be insurance information. This allows your invoices extended as well. For more information contact to be forwarded directly to AON without the need International Office or ITC Student Affairs. for advance payment. PROOF OF INSURANCE VISITING GUESTS AND FRIENDS Keep your proof of insurance on file, as you will Relatives and guests of students/ employees are need it when visiting your doctor or dentist. AON also obliged to have a health insurance during will also provide a brochure listing the insurance their stay in the Netherlands. Extra insurances conditions and all covered (medical) procedures. are strongly recommended, especially the personal liability and the emergency assistance CLAIMS insurance (flight to home-country in case of a Health insurance claim forms can be downloaded life threatening situation or death of a family from the AON website (link below). The AON member). A deposit is paid in advance, based website provides information about when on the duration of the family/guest stay. Please and how to file a claim. Pharmacy ‘Centrum contact International Office or ITC Student Affairs Apotheek’ and the hospital ‘Medisch Spectrum for more information. Twente’ (MST) will send their bills directly to AON, if you provide your insurance information. TO DO BEFORE ARRIVAL 21 ACADEMIC CALENDAR The academic calendar determines the first and last day of the academic year, which weeks are determined for lectures, written examinations and academic holidays. All scheduled educational activities of all UT study programmes should be fitted into the academic calendar (Dutch: jaarcirkel). For a full overview of the academic calendar 2012/2013 please visit the UT website. SEPTEMBER / FALL SEMESTER Start date academic year on campus faculties 2012 / 2013 Monday 3 September 2012 Start date academic year off campus faculty (ITC) 2012 / 2013 Monday 17 September 2012 Start date of fall/September semester 2012 Monday 3 September 2012 End date of fall/September semester 2012 Friday 1 February 2013 FEBRUARY / SPRING SEMESTER Start date of spring/February semester 2013 Monday 4 February 2013 End date of spring/February semester 2013 Friday 5 July 2013 End date academic year on campus faculties 2012 / 2013 Friday 5 July 2013 W: www.utwente.nl/internationalstudents/application/ 22 TO DO BEFORE ARRIVAL LIVING COSTS The following student budget (1) If you are unsure if your study programme is considered technical or non- can help indicate what budget technical, please contact International Office. is required when studying at the (2) Insurance costs for EU/EEA students depend on policies of insurance companies in home country. EU/EEA students can opt for additional University of Twente. insurance of €10-€25 per month. This insurance covers costs of medical care, liability, household contents and luggage, legal aid and extra costs. Please contact International Office for more information. TUITION FEES Nationality Level of study Study Programme Tuition fee EU/EEA All All € 1,771 Non-EU/EEA Bachelor Non-technical (1) € 7,084 Non-EU/EEA Bachelor Technical (1) € 8,096 Non-EU/EEA Master Non-technical (1) € 10,120 Non-EU/EEA Master Technical (1) € 12,650 ANNUAL LIVING COSTS Category Amount For whom? Housing € 4,800 All students Books & supplies € 500 All students Insurance € 465 Optional for EU/EEA students(2) Visa € 600 Non-EU/EEA students only Bank account € 50 All students Food € 2,100 All students Transportation € 600 All students Other (clothing etc.) € 500 All students Bicycle € 125 All students TO DO BEFORE ARRIVAL 23 ABOUT THE NETHERLANDS A SMALL FLAT COUNTRY POLITICS On a world map, the Netherlands looks very The Netherlands has a constitutional monarchy, small. You can drive the greatest distance, with a democratic parliamentary system from north to south, in around four hours. The composed of the Upper House (Eerste Kamer) country’s formal name, the Netherlands, refers and the Lower House (Tweede Kamer), together to the fact that most of its land is at or below forming the Dutch Parliament. The Head of State sea level. Holland is the name of the western is Queen Beatrix, and the seat of government is part of the country, the two most heavily The Hague (Den Haag) although Amsterdam is the populated of the twelve provinces. While some capital of the country. insist that the only proper name of the country is the Netherlands, Holland is used in many PEOPLE (international) situations. Though ethnic Dutch tend to be tall and fair, Dutch society is becoming increasingly LANDSCAPE multicultural. Because of the Dutch colonial On arrival you will be struck by certain features past, people from the Caribbean, Indonesian or of the landscape. To start with, the Netherlands Surinamese descent are common. In the 1950s is very flat. There are a few hills in the south- and 1960s, the Netherlands attracted workers eastern corner of the country, but they disturb from Italy, Spain, Morocco and Turkey to meet the the flat horizon only slightly. expanding growth of Dutch cities and industry as Another thing you will notice is the abundance they recovered from the second world war. of water: lakes, rivers, canals and ditches of all sizes, ranging from large transport canals to the CLIMATE narrow streams crossing pastures where our The Netherlands has a temperate climate with five million cows graze. Around sixteen million gentle winters, cool summers, and rainfall in people live in an area less than 40,000 km . With every season. With the North Sea on its doorstep, an average population density of 440 people Dutch weather can be quite unpredictable. In 2 per km , land is a precious commodity in the wintertime (December to February) there are Netherlands. Much of it had to be painstakingly some days of frost and you will probably see some reclaimed from the sea, or converted from snow. However, the wet and windy winter cold swamp. The Dutch are world leaders when it can be penetrating. If you spend a winter in the comes to controlling water, and the struggle to Netherlands, by about March you will understand tame the forces of water forms a large part of why Dutch people talk so much about the glorious their history. sunshine of countries to the south, and why the 2 minute that spring arrives they run out and turn their faces to the sun every chance they get. 24 TO DO BEFORE ARRIVAL In summer (June to August) there are usually a It is important to stress that experiencing culture few fairly hot days. In the months between, the shock is entirely normal, usually unavoidable, temperature will vary from about 5º to 15º C (40º and certainly not a sign you have made a mistake to 60º F) in the course of the day. or you won’t be able to manage. The experience may have a significant learning curve, making DAYLIGHT SAVINGS TIME you more aware of your own personality and Daylight savings time starts on the last Sunday in your own culture and the cultures you come into March (clocks is set forward one hour) and ends contact with. It will give you valuable skills for on the last Sunday in October (clocks are set back your academic and personal life. one hour). HOW TO COPE WITH CULTURE SHOCK RULES OF BEHAVIOUR • Every culture has unspoken rules about how Realize that having difficulty in coping with a new situation is a normal experience. to behave and treat others. A multicultural • Stay in touch with home. environment as found at the UT is unique, but can • Wear clothes suitable for the weather; buy also be very complex. Subtle cultural differences an umbrella; do not wear coats indoors. may be difficult to grasp and can contribute to • Find a supplier of familiar food. culture shock. Social behaviour may confuse, • Eat a healthy balanced diet. surprise or even offend you. You may find that the • Share meals with others and take turns in Dutch appear cold, distant, punctual and always in a hurry. And the relationships between men and preparing the meals. • Don’t hesitate to ask people to explain what women may be more or less formal than you are they mean, or to repeat the sentence slowly used to. if you don’t understand. • Make friends with fellow students: they will NEW ENVIRONMENT understand what you are going through Leaving home to live and study abroad is a (even if not from the same culture, they will challenging experience that, although very have similar experiences). exciting, is not without its stressful elements. It • Join in sports activities: a good opportunity may be something you planned and prepared for: to meet other people and excellent for your the effects these changes have on you might take physical and mental health. you by surprise. You might find it helpful to know • Join in cultural classes and activities that experiencing culture shock is quite normal. In • Take frequent short breaks to relax. the end, most international students have a good • Above all, don’t isolate yourself but time and take away valuable life lessons from the find someone to talk to who will listen difficult times. sympathetically. TO DO BEFORE ARRIVAL 25 DIFFERENCES IN CULTURE AND EDUCATION Many things in the Netherlands will be different interested how they rank in class; they are mainly from your home country, like climate, traffic, concerned with passing the course. Students food, clothes and religion. Dutch culture may striving to be the best will not talk about it as it is also be different from your own. For example, not done in the Netherlands to be too competitive Dutch people find it very important to be on or work too hard. time, and will offer you coffee and cookies when visiting but do not expected you to stay for BRUTAL HONESTY dinner (unless explicitly invited). Several other Honesty is highly valued in the Dutch common cultural differences are discussed here. communication style: avoiding loosing face plays a less important role. As Dutch society is quite INDEPENDENCE individualistic, Dutch students prefer to show the Because you are seen as an independent class how critical they are, rather than strive to student, teachers will inform you of the material being loyal classmates. to learn but leave the specific planning up to you. Assignments might come with few The Dutch eagerness for group discussions instructions and will leave space to choose your and strong opinions might make your first own approach. presentation a difficult experience. Keep in mind that if a professor or fellow student 'burns' your YOUR OWN OPINIONS ideas in public, it's nothing personal. Likewise, ‘Having your own opinion’ and ‘being critical’ you are expected to have a critical mindset, so are important values for Dutch people. Students questioning your fellow students, professors and do not need to master all existing knowledge people in senior positions on study-related issues before formulating their own opinion. When is encouraged. writing a paper, summarizing information from other authors will not be sufficient. You will have RULES ARE RULES to make your own selection of available sources, Dutch society runs on rules: individual exceptions develop your own line of thinking and include are rare. Persuading teachers to give you a higher your own conclusions and/or recommendations. mark or an additional re-exam is rarely done. The same rules apply to all and aim to guarantee fair RELATIVE LACK OF COMPETITION and equal treatment of everyone. Competition hardly plays a role in Dutch educational culture: students are seldom graded against each other. The teacher sets a minimum score and passes all students that meet this criterion. Dutch students are usually not very Source: Ineke ten Dam, ITC faculty, University of Twente (2011) 26 TO DO BEFORE ARRIVAL ABOUT UT ACADEMIC CULTURE The academic culture at the University of SELF-RELIANCE Twente is quite distinct when compared to other If something is troubling you, you are expected to countries. There is little hierarchy and professors take the initiative in finding a solution. You must tend to be easily approachable. Students usually make the first step and contact a study adviser or only receive feedback when the work they deliver someone else to help you. Waiting to be 'saved' will is unsatisfactory. Not getting feedback on work get you nowhere. done is usually a good sign. Compliments are uncommon. Professors expect students to work ACTIVE LEARNING independently, also during project work. Your The Dutch believe that learning actively is the best teachers are often your fellow students. best way to learn. The essence of active learning is asking yourself questions that you try to answer EDUCATIONAL PROCESS by studying. What am I going to learn? What do If a professor asks a question, you are expected to I know already about this question? Does what come up with a reasonable solution, not ‘the right I read answer my question? Do I agree? What and perfect one’. The process of finding a solution, do I miss? Are alternative solutions possible? dealing with new information and creativity are What are the consequences? Memorizing and paramount. The quality of the actual solution is understanding are considered valuable but only as often less important. first steps in learning. There is more emphasis on the development of academic and/or professional INTERACTION IN CLASS skills. Dutch people in general and academics in particular tend to be very opinionated; they DISCUSS ISSUES OPENLY enjoy a good discussion, attacking each other’s At every university, things go wrong. Sometimes ideas relentlessly and with great passion. a lecture is disappointing, there might be strange Teachers appreciate these critical and passionate twists in the curriculum or unreasonable exams. If discussions in class, as they are usually seen as you encounter such a problem you are expected marks of highly involved and interested students. to first confront the professor (as scary as that Asking questions is seen as being interested in may seem) to see if you can find a solution. If the topic, not as being disrespectful towards the that doesn’t work, you can always contact the lecturer. You are expected to think about the course committee (OLC), the people dealing presented knowledge, develop and express your with education at your study association (Dutch: own opinion and look for possible weaknesses in studievereniging), study adviser, course director or what was presented. For the Dutch it is nothing faculty internationalization coordinator. personal and does not lead to loosing face; it is all about the content and optimal learning. TO DO BEFORE ARRIVAL 27 INTERCULTURAL FRIENDSHIPS Because of these cultural differences, International students might see Dutch students as noisy in class, disrespectful to teachers and classmates, showing off, lazy and negative. Dutch students might think of international students as passive, easily offended students who only memorize and reproduce study material while not saying what they really think. It is a challenge for everyone in the international QUIZ: ARE YOU READY FOR THE UT? True or False? ‘The most important part of studying at the UT is memorizing and understanding my study materials’ . Want to know if you are ready for the UT and the Netherlands? Take the online quiz at www.utwente.nl/internationalstudents/ preparing and find out! classroom to overcome these prejudices and become friends. Source: Ineke ten Dam, ITC faculty, University of Twente (2011) For questions about dealing with culture shock or problems with adjusting to life in the Netherlands, please contact International Office, Student Counselling Service or ITC Student Affairs. They can help you manage cultural difficulties and related issues. Consider investing some time in extra-curricular activities; it can provide a valuable learning experience and is an excellent way to get to know new people. 28 TO DO BEFORE ARRIVAL FOOD TRADITIONALLY Convenience foods are increasingly available. Traditionally, Dutch cuisine is fairly modest. Some of this can be rather unhealthy, but it does Dutch breakfast generally consists of tea and save time and it also costs less than eating out. sliced bread, which is eaten with cheese, thinly Typical Dutch convenience foods are friet or patat sliced cold meat, or jam. Lunch is much the same, (fries), eaten with a meat snack (kroket or frikandel). with the possible addition of soup, salad or fruit; Supermarkets sell instant meals of all sorts and and for the evening meal potatoes and other sizes. vegetables, together with meat or fish. Vegetables especially are plentiful, of high quality, and quite RESTAURANTS AND TAKEAWAYS cheap if you buy those in season. Typical Dutch In addition to the popular Chinese-Indonesian and dishes are erwtensoep (pea soup served in winter), Cantonese restaurants and takeaways, there are Hollandse Nieuwe (fresh salted herring) and many relatively inexpensive grill-rooms, pizzerias stamppot (steamed dish of potatoes, vegetables and and pizza express services, serving Italian pizza, meat/sausage). Turkish shoarma (Mediterranean meat sandwich) and various Greek dishes. You might pay anything CHANGING TASTES from € 8 to € 12 for a simple takeaway meal. A Dutch tastes have become increasingly simple Dutch main dish in an ‘eating pub’ (eetcafé) international: rice and pasta dishes are now or bistro will cost approximately € 20, excluding almost standard fare in most Dutch homes. You drinks. Chinese takeaways are less expensive. will find imported tropical food, vegetables and fruits in many shops. Tropical ingredients can be found in oriental grocery stores called toko. Some butchers take religious rituals into consideration (Islamic, Hindu or Jewish) and some sell food products from Turkey, Morocco and Surinam. For the toko locations please see the Enschede city map on page 62. TO DO BEFORE ARRIVAL 29 ‘No offense, but I hate the food here. I mean, just bread with cheese and ham? That’s what I eat for breakfast in China.’ - Chen, Msc Nanotechnology. Although the UT makes every effort to offer a variety of (international) cuisine, it might be helpful to realize that many international students find it difficult to adjust to relatively simple Dutch diet. If a Dutch friend invites you for coffee at around 11:00 am or after 20:00 pm, it is not common to offer a meal. Likewise, an invitation for tea around 15:00 or 16:00 pm does not include dinner. A phenomenon in the restaurants and cafes in Enschede is the daghap (daily menu). This is a main course for a reasonable price starting from €7,50. The daghap changes every day and differs per restaurant. Visit www.stadshap.nl (site in Dutch) to see which restaurants offer a daghap. 30 TO DO UPON ARRIVAL TO DO UPON ARRIVAL GETTING TO THE UT 30 Getting to the UT FROM SCHIPHOL AIRPORT 32 Kick-in introduction days Upon arriving at Schiphol airport, make your way to Schiphol Plaza, the airports’ main entrance. Locate the NS ticket desk (opened 24/7) and buy a 33 Internet access 34 Dutch bank account & Chipknip one-way train ticket to Enschede (€21,30). A direct intercity train to Enschede leaves Schiphol train station every two hours. Alternatively, transfer in Amersfoort or Almelo. Don’t hesitate to ask railway 35 Registering with the doctor 36 Student card staff for information on how to get to Enschede train station. FROM ENSCHEDE TRAIN STATION 36 Xtra card 37 Tuberculosis test From Enschede train station, either take bus #1, direction Universiteit (€2,20) or a treintaxi (shared taxi cab: €4,90). You can buy a treintaxi ticket at the railway ticket desk. To call the treintaxi, look for the 38 Register at municipality & BSN number 39 Mobile phone black/yellow column near the taxi stand and push the button. AIRPORT PICK UP SERVICE An airport pick-up service is arranged on selected days in August and February picking up new incoming international students. You will be welcomed at Schiphol airport by student mentors from the Erasmus Student Network (ESN) Twente guided to the UT campus by train. GPS INFORMATION Coordinates: Lat: 52.240990, Lon: 6.853752 Address: Drienerlolaan 5, Enschede, the Netherlands To register for the airport pick up service please complete the registration for the Kick-in introduction days and indicate you would like to be picked up from Schiphol Airport. Keep in mind that the airport pick up is only available on selected dates. TO DO UPON ARRIVAL 31 BY CAR Use the directions below when coming to the UT by car: 1 2 re recommended route by car (from highway A35 and N35) 1 University of Twente - on campus recommended route on foot (from railway station) 2 University of Twente, faculty ITC - off campus Meubelplein ube 2 ITC IT International In n Hotel H 32 TO DO UPON ARRIVAL INTRODUCTION DAYS ON CAMPUS STUDENTS - OFF CAMPUS STUDENTS (ITC) - KICK IN INTRODUCTION DAYS STUDENT REGISTRATION The UT organizes an introduction period for new Registration of new ITC students will take place in (international) Bachelor, Master and Exchange the auditorium of the ITC building on the official students before the start of every Fall and Spring registration mornings in the opening week of the semester called Kick-In. During these days you academic year. Students arriving after the official will meet your fellow students and get to know registration mornings are requested to contact Enschede and the UT campus. The UT will also student registration office. help you arrange formalities like formal university enrolment and first steps towards registration at the municipality of Enschede. If you have been (provisionally) admitted to a UT study programme you will be personally invited for the introduction days for international students. For more information please visit the Kick-In website. Please note that the Kick-in introduction days are mandatory for all on campus students. Not attending the introduction days will delay the completion of formalities needed to properly start your W: www.kick-in.nl/en studies. TO DO UPON ARRIVAL 33 INTERNET ACCESS HOW TO ARRANGE INTERNET ACCESS SNT HELP DESK To arrange your internet connection, you Studenten Net Twente (SNT) helps UT students need a student number and password to log connect to the internet on campus. For problems in to computers in the UT library or in your with (wireless) internet connection please contact faculty building, or to set up a wireless internet SNT; their website provides manuals for setting connection on your laptop. up a (wireless) internet connection or VPN connection. ON CAMPUS STUDENTS On campus Bachelor, Master and Exchange ICTS SERVICE DESK students will receive their student number For questions about web applications, UT and password during the Kick-in Introduction software, passwords, eduroam and other general Days. If you did not attend the introduction ICT questions, please contact the ICT service desk. days, you can request your student number and password at the ICTS Service Desk. On campus PhD students will receive their student number and password upon arrival through their faculty SNT Helpdesk contact person. Campus location: Horstring West 130 OFF CAMPUS STUDENTS (ITC) Opening hours: Mon-Fri ITC students will be guided in arranging internet between 10:00 and 17:00 access by ITC Student Affairs upon arrival during T: +31 (0)53 489 3266 registration. E: [email protected] W: www.snt.utwente.nl WIRELESS INTERNET: EDUROAM For wireless internet connections the UT uses ICTS Service Desk eduroam: a secure, world-wide roaming service Campus location: allowing wireless internet access across the Horstring West 122 UT campus. Eduroam covers the education Opening hours: Mon-Fri buildings, on campus housing accommodation between 08:30 and 17:00 and most other areas on campus. Please visit the T: +31 (0)53 489 5577 website of the ICTS service desk website for step- E: [email protected] by-step manuals on how to install eduroam on W: www.utwente.nl/icts/en/ your wireless device. ITC helpdesk: [email protected] 34 TO DO UPON ARRIVAL DUTCH BANK ACCOUNT & CHIPKNIP WHY A DUTCH BANK ACCOUNT? HOW TO OPEN A DUTCH BANK ACCOUNT • Scholarships administered by International ON CAMPUS STUDENTS Office will only be transferred to a Dutch Students requiring an entry visa will be guided bank account. through the bank account application process by Possibility to pay your tuition fee in monthly International Office before arrival. Alternatively, instalments (bachelor and master students). follow the steps below: • Paying with Chipknip 1. • Buying train tickets at NS vending machines. • Without a Dutch back card, you buy tickets at Fill in the bank account application form at bit.ly/abnaccountform. 2. Print out the application form, sign it and the office window, which is not always open hand it in at Student Service desk (Vrijhof and is €0,50 more expensive. building room 239b) 3. You will receive an invitation by email within FOREIGN TRANSFERS 8 working days to activate your account To transfer money from a foreign bank account at the ABN AMRO office in Enschede. to your ABN bank account, find the IBAN Please bring the following documents: (1) (International Bank Account Number) and BIC your passport, (2) rental contract of your (Bank Identifier Code) of your Dutch account at accommodation, (3) proof of admission/ www.ibanbicservice.nl. application. Opening a bank account at ABN AMRO costs €20. You also pay a fee of €2,75 CHIPKNIP monthly service fee. A Chipknip is an electronic purse, automatically 4. Inform ABN AMRO of your BSN (Burger included in the gold coloured chip on your regular Service Number) as soon as possible. Dutch bank card. It is used to pay small amounts You will receive this number when you without the need for a PIN number. You can use have been successfully registered at the your Chipknip to pay at on campus cafeterias, municipality. vending machines, photocopiers and printers. You can charge your Chipknip at charging machines OFF CAMPUS STUDENTS (ITC) with the Chipknip logo. ITC students will be guided in opening a bank account during registration upon arrival. The magnetic strip on your (international) bank card cannot be used in the Netherlands. Only bank cards containing a gold coloured chip will be accepted. All bank cards issued by ABN AMRO contain this chip and can be used to pay and withdraw money in the Netherlands. TO DO UPON ARRIVAL 35 REGISTERING WITH THE DOCTOR ON CAMPUS STUDENTS OFF CAMPUS STUDENTS One of the first things to do upon arrival is ITC students are registered at Medical Centre register online with the campus doctor. Please Veldpoort, located close to the ITC hotel and be aware it is mandatory to be registered with a the MST hospital. The GP’s at Veldpoort have general practitioner (GP/doctor) when you are extensive experienced with treating international staying in the Netherlands longer than three students. months. You can only make an appointment if you have been registered at the doctor’s office. Your GP is appointed to you for the entire duration of your stay. This allows the doctor to To register at the campus doctor, visit the gain a good impression of your medical needs and campus doctor website and fill in the registration helps develop a confidential relationship. form. For more information about the on campus doctor, please see page 48. FIRST APPOINTMENT 1. nl stating your full name, nationality, date of UT Campus Doctor birth, gender, ITC Student ID and insurance Campus location: Building 58 (De Sleutel) Appointments: by phone Mon-Fri 08:00 - 17:00 or online 24/7 T: +31 (0)53 203 0204 E: [email protected] Send an email to itcstudents@gcveldpoort. policy number. 2. You will be assigned a GP and invited by email for an appointment where. 3. Further appointments should be made by telephone with your GP. W: www.campushuisarts.nl/en IN CASE OF EMERGENCY (CALL 112): The international European emergency number is 112. Call this number for urgent assistance in life-threatening situations or if you witness a crime. For example, to report a road accident, a fire or an intruder. In such situations, every second counts. You can reach campus security on 2222 (land line). 36 TO DO UPON ARRIVAL STUDENT CARD XTRA CARD ON CAMPUS STUDENTS: STUDENT CARD At the UT, student life means more than studying Your student card is proof of enrolment at alone. The University of Twente offers students a wide the UT. You can use your student card as variety of sports and cultural facilities in Enschede identification when using library facilities. It also with the Xtra card. holds your Xtra card, if you have one. BENEFITS You will receive your student card by regular • Use of indoor and outdoor swimming pools. mail at your registered home address as soon • Use of tennis courts and squash courts. as: (1) you are successfully enrolled as a UT • Use of a range of music studios. student and (2) have uploaded a passport • Access to a wide range of sports and cultural photo to osiris.utwente.nl. If you lose your courses. student card you can buy a new one at the • Up to 50% discount on cultural performances. Student Service desk for €5. • Membership of Enschede Public Library with online access to 1700 newspapers from 92 OFF CAMPUS STUDENTS: ITC SMART CARD ITC students receive an ITC smart card upon arrival. This card is used for: countries in 48 languages (regular price €34,50). • Access to over 60 different sports and cultural associations (additional membership fees). • entering the parking area / bicycle shed • making copies PRICES & UPGRADES • ITC library Xtra card - academic year • paying at the ITC restaurant Xtra card - academic semester €45 • paying at vending machines Xtra card - academic quarter €25 • classrooms. Fitness upgrade - academic year €75 Fitness upgrade - academic semester €50 Fitness upgrade - academic quarter €30 Use the reload machine near the ITC restaurant €75 to reload your ITC smart card. Don’t load too much money onto your card: if you lose your The fitness upgrade allows unlimited access to the card, you lose all the money loaded onto it. A on campus gym facilities. This upgrade is already new card can be ordered at the ITC reception included in the employee card of UT employees (i.e. desk for €10. PhD students). For more information and to order your Xtra-card, please visit the Xtra card website. W: www.xtra-card.nl/_en TO DO UPON ARRIVAL TUBERCULOSIS TEST As an international student, you might be required by Dutch Immigration Law to have an X-ray scan of the lungs performed to check for tuberculosis at a local GGD office (Dutch Public Health Service). Failure to have this test performed may endanger your immigration status to the Netherlands. The X-ray scan is harmless, even for pregnant women. DO I NEED TO TAKE A TUBERCULOSIS TEST? In general, all students from non-EU countries are required to take a tuberculosis test. Students from Australia, Canada, Suriname, Switzerland, Israel, Japan, New Zealand, Monaco and the United States are exempt from having this scan performed. HOW TO TAKE A TUBERCULOSIS TEST • International Office / ITC Student Affairs will make appointments in February and September for international students requiring a tuberculosis test at the GGD. • The GGD will contact you within six months at your Dutch home address and invite you to a follow-up appointment. 37 38 TO DO UPON ARRIVAL REGISTER AT MUNICIPALITY & BSN NUMBER All international students staying at the UT longer HOW TO REGISTER AT ANOTHER DUTCH than four months must register at the municipal MUNICIPALITY civil registry (GBA). Your enrolment at the UT • If you live in another municipality in the will not be complete until you have successfully Netherlands, please visit the City Hall of your registered your address and Student Service desk municipality to register at their GBA. You will has verified this registration. receive a certificate of residence that you can give to Student Service desk, after which they HOW TO REGISTER AT THE ENSCHEDE MUNICIPALITY will verify your address. • If you live in Belgium, Luxembourg, North ON CAMPUS STUDENTS Rhine-Westphalia, Lower Saxony or Bremen, • Hand in your passport during the Kick-in please obtain a certificate of residence (in Introduction Days. You will receive an official German: Meldebescheinigung) from your local document as confirmation (‘verklaring municipality and give it to Student Service inname paspoort’). If you did not attend desk, after which they will verify your address. the introduction days, please contact • • International Office as soon as possible. BURGER SERVICE NUMMER (BSN) Reclaim your passport at the municipality Around two weeks after having registered at the the following Friday. Bring your ‘verklaring municipal civil registry, you will receive a letter inname paspoort’ and the rental contract from the municipality stating your Burger Service of your accommodation. You will receive a Nummer (BSN). This letter will be written in Dutch; certificate of residence. a translation of the letter is available at www. Hand in your certificate of residence at Student utwente.nl/internationalstudents. Service desk to complete your registration. The BSN is your personal service number for all OFF CAMPUS STUDENTS (ITC) Dutch authorities. You will need it as identification ITC students will be guided through registration at for study subsidy forms, rental contracts and bank the municipality by ITC Student Affairs. account forms during your stay in the Netherlands. Please keep this important document in your file! TO DO UPON ARRIVAL 39 MOBILE PHONE Most Dutch students prefer using mobile phones LONG STAY: CONTRACT over landline phones. As a result, most student Contracts with mobile phone providers are usually houses do not have a regular phone connection. one or two years in duration, paid monthly. For more information about long stay contacts, visit SHORT STAY: PRE-PAID CARD one of the telephone stores in Enschede and ask If you already have a mobile phone and you are about their offers. Be careful not to sign a contract staying in the Netherlands for less than a year, right away, but investigate different providers the best option is to buy a prepaid SIM-card. A and inquire at different stores. The four largest prepaid SIM-card costs around €10. The Erasmus telephone providers in the Netherlands are KPN Student Network (ESN) Twente offers prepaid Hi, T-Mobile, Telfort and Vodafone. sim cards for new international students. Please keep in mind that your mobile phone SIM-card has to be unlocked in your home country before departure in order to use a Dutch SIM-card. For information about tariffs please visit www.justlanded.com/ and go to: Netherlands > Telephone & Internet > Tariffs 40 ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 41 Campus map 43 International student associations 46 Sports facilities 47 Performing arts & exhibitions 48 Doctor, dentist & physical therapist 50 Libraries 50 Religion 51 Stores 52 Canteens, restaurants & bars 53 Child care 55 Information for PhD students 41 ABOUT THE UT CAMPUS Witbreuksweg Study purposes B 59 Ca lsl aa n 58 56 57 D 59 Oude H orstlind eweg 46 61 64 51 62 Ca mp us laa n A 4 ‘t R itke erb ee kla an Vleugel (VL) Carillon (CN) Garage (GA) Paviljoen (PA) Teehuis (TH) Erve Holzik (ER) Faculty Club (FC) Schuur (SR) Drienerburght (DR) Vrijhof (VR) Bastille (BA) Boerderij Bosch (BB) / Stal (ST) Student residence 59 A B C D Mondriaan (MO) Calslaan (cals) Witbreuksweg (wbb) Campuslaan (caml) Matenweg (matw) 39 7 5 He ng elo se str aa t 3 4 5 6 14 40 42 43 44 47 48 62 40 3 2 General purpose 43 42 6 8 E 9 41 10 Boe rder ijwe g De Horst Drie n Sports centre (SC) Shopping centre / Sky (SK) Open air theater (OUT) Outdoor swimming pool (ZW) “De Vlinder” child care (VI) Santar (SA) Tennispark (TP) E Main entrance 58 Sleutel (SL) 59 Logica (LO) Horstlin delaan 44 Halenweg Calslaan 49 51 56 57 60 61 64 Other purpose 45 47 48 Drie nerlo laan 64 49 Campus facilities O&O plein (OO) Spiegel (SP) Seinhuis (SH) Hogedruklab (HD) Citadel (CI) Ravelijn (RA) Zilverling (ZI) Waaier (WA) Hal B (HB) Carré (CR) Nanolab (NL) Langezijds (LA) ArtEZ (AR) Horsttoren (HT) Horstring (HR) Westhorst (WH) Kleinhorst (KH) Noordhorst (NH) Oosthorst (OH) Meander (ME) Zuidhorst (ZH) Buitenhorst (BH) Keet (KT) Windpark (WP) Biomagnetisch centrum (BI) Chalet (CT) Cubicus (CU) Hogekamp (HO) High Tech Factory (HTF) De A chterh orst g we en at M n laa pus Cam ITC/GIP, WF 2012, ITC/GIP © UT 2012 Ca mp us laa n C p kam en ng La Bosweg 60 0 2 7 8 9 10 11 12 13 15 16 17 18 20 21 22 23 24 26 27 28 29 30 31 32 39 41 45 46 14 11 13 22 0 23 15 12 31 30 24 66 21 16 17 20 18 28 29 26 27 68 Study purpose Campus facilities General purpose ATM Busstop Carpark PostBox Student Residence Other purpose Cycle/footpath Small business Barrier Roadblock 72 Small business 66 BTC 68 KPMG building (KP) 72 Corridor (CO) He ng elo se str aa t To U (IT T o C) ff-c 19 am 00 me pus t ers 32 42 ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 43 INTERNATIONAL STUDENT ASSOCIATIONS The UT International student associations ERASMUS STUDENT NETWORK are dedicated to helping you feel at home, The Erasmus Student Network (ESN) provides assist with everyday situations and promote opportunities for cultural understanding and self integration of Dutch and international development under the principle of students students. There are several international helping students. Your ESN mentor will guide student associations at the UT. you during your first days in Enschede, assist with necessary formalities and introduce you to the UT STUDY OR STUDENT ASSOCIATION? campus and Enschede city. In addition to the International Student Associations, all study programmes have a ESN Twente activities are a great way to meet other study association, organizing various activities international and Dutch students; you are invited and trips and providing opportunities to to participate and enjoy all of them. Weekly drinks socialize with other Dutch and international are held every Tuesday at the UT Vestingbar and students. Through study associations, students monthly theme parties in the city centre. Other ESN can usually get discounts on study books as activities include ice-skating, dance workshops, city well. trips and football/soccer practice. You can also join the ESN Language Project to learn Dutch from a Dutch student, teach a Dutch student your language and make Dutch friends. ESN Twente Campus location: Bastille building room 319 Office hours: DID YOU KNOW... ...that results from the International Student Barometer (ISB) show that the UT has the most highly appreciated international student associations of the Netherlands? Mon - Fri between 12:30 and 13:30 Weekly drink: every Tuesday, 22:30 @ UT Vestingbar T: +31 (0)53 489 4052 E: [email protected] W: www.esntwente.nl W: www.facebook.com/esn.twente 44 ABOUT THE UT CAMPUS ASSOCIATION OF CHINESE STUDENTS E: [email protected] W: sites.google.com/site/ enschede2009/ W: www.acssnl.org/ LATIN AMERICAN STUDENT ASSOCIATION “LA VOZ” E: [email protected] W: www.voz.utwente.nl W: www.facebook.com/groups/latin. american.voz/ INDIAN STUDENT ASSOCIATION E: [email protected] W: www.isa.utwente.nl PAKISTANI STUDENT ASSOCIATION E: [email protected] W: psautwente.weebly.com/ INDONESIAN STUDENT ASSOCIATION ENSCHEDE “PPIE” E: [email protected] W: www.ppienschede.com TURKISH STUDENT ASSOCIATION TWENTE E: [email protected] W: www.tusat.org W: www.facebook.com/groups/ tusat/ UT MUSLIMS W: www.utmuslims.nl/ W: www.facebook.com/ ITC STUDENT ASSOCIATION groups/411520542231652/ BOARD E: [email protected] W: www.facebook.com/ITC.SAB ABOUT THE UT CAMPUS AEGEE-ENSCHEDE AEGEE-Enschede is part of Europe’s largest student network, AEGEE-Europe. Besides organizing activities in Enschede, members also have the opportunity to travel abroad and visit conferences, parties and cultural events anywhere in Europe together with other AEGEE members. Location: Oude Markt 24, Enschede Pub hours: Tue/Thu 21:30 - 04:00 T: +31 (0)53 432 1040 E: [email protected] W: www.aegee-enschede.nl AIESEC ENSCHEDE AIESEC is the largest student-run organization in the world. They regularly organize drinks and gatherings for members, which are attended by both international and Dutch students . Location: Bastille 319 T: +31 (0)53 489 3959 E: [email protected] W: www.aiesec.nl/twente P-NUT P-NUT is the official PhD association of the University of Twente. P-NUT is responsible for representing the PhD community inside the UT, informing and E: [email protected] connecting PhDs by organizing lunch meetings and W: www.utwente.nl/p-nut social activites. W: www.facebook.com/ groups/383184163680/ UNITE UniTe is the platform for internationalization and integration of the University of Twente. UniTe consists of representatives from study-, sport- and cultural associations aiming to improve the student E: [email protected] life of international students and promote student W: www.studentunion.utwente.nl/unite integration. 45 46 ABOUT THE UT CAMPUS SPORTS FACILITIES The UT campus offers world class Billiard (carambole) Motorsports sports facilities for almost all sports. Body pump Mountaineering That’s why our facilities rank in the Body shape Multisports Nordic Walking top-ten worldwide, according to Bouldering Pilates international benchmark studies. Bounceball (knotsbal) Power Step With over 37 sports associations, Box-fit Power Yoga you will always have access to a Boxing Pregnancy fitness wide variety of leisure activities. Canoe polo Pukulan Canoeing Road surfing You can join any sports association Chess Rowing for fairly low contributions (€30 Climbing Running to €50 yearly), provided you have Combi-fit Sailing an Xtra-card (see page 36). Sports CrossFit Shooting sports associations also organize social Cycle racing Snooker activities that provide opportunities Diving Snowboarding to meet Dutch and international Fencing Softball students at tournaments, theme Fitness Spring Dance nights and cocktail or karaoke Floorball Surfboarding parties. Football Survival Running Frisbee Swimming For more information about Gliding Swimming for absolute UT sports facilities contact the Gymnastics beginners Sportraad (sports council) at (Beach) handball Table tennis [email protected] or visit Hockey Taekwondo www.sport.utwente.nl Horseback riding Tennis Ice hockey Triathlon SPORTS AT UT Ice skating Underwater hockey Alpinism Indoor football Volleyball Aquarobics Inline skating Wakeboarding Archery Jazzdance Waterpolo Athletics Jiu-jitsu White-water kayaking Badminton Judo Windsurfing Baseball Go-Karting Zumba Fitness Basketball Kitesurfing Yoga Beach volleyball Korfball ABOUT THE UT CAMPUS 47 PERFORMING ARTS & EXHIBITIONS The UT Vrijhof Culture Department organises CULTURAL ASSOCIATIONS and guides activities related to art and • Music: classical choir, vocal group, symphony culture. This included performances, concerts, orchestra, wind orchestra, big band, pop exhibitions, cultural courses and 19 very active bands. cultural student associations. The Vrijhof also • offers sound studios, an audio room with good acoustics and two stage-halls, used for concerts jazz. • and theatre performances. Theatre: general theatre, theatre sports, cabaret/comedy. • VRIJHOF CULTURE DEPARTMENT Dance: modern, ballroom, Latin, break-dance, Others: photography, juggling, Campus radio, Sci-fi/comics library, gaming. Vrijhof Culture Department posts all cultural performances in English on their website, for international students to stay up to date on cultural activities on campus. Vrijhof Culture Department can also help you find information about performances on campus, cultural courses, LANGUAGE NO PROBLEM! Visit www. utwente.nl/culture/performances and select ‘LNP’ for an overview of cultural events in English, or events with little or no spoken words. exhibitions, borrowing art and cultural student associations. • Every year: over 40 cultural courses/ workshops • Every month: a new art exhibition • Every Monday at lunchtime: Broodje Cultuur performance. Vrijhof Culture Department Campus location: Vrijhof building T: +31 (0)53 489 4400 E: [email protected] W: www.cultuur.utwente.nl/culture Vrijhof Culture Department offers students and employed the possibility to borrow art pieces for free. The collection includes beautiful drawings, paintings, photographs and lithography’s that will inspire and decorate your room or office. For more information contact Vrijhof Culture Department. 48 ABOUT THE UT CAMPUS DOCTOR, DENTIST & PHYSICAL THERAPIST ON CAMPUS DOCTOR OFF CAMPUS DOCTOR The doctor will help and advise you with all ITC students are registered at Medical Centre medical questions or complaints you may have. If Veldpoort, located close to the ITC hotel and necessary, the doctor can make an appointment the MST hospital. The GP’s at Veldpoort have for specialised medical services at the general extensive experienced with treating international hospital and/or prescribe drugs. students. After your first appointment you may contact your GP by phone. COSTS If you are insured through AON (ICS Complete APPOINTMENTS Cover Insurance or Basic Health Care Insurance) Consult your ITC health information card and registered at the UT Campus Doctor’s office, to find the telephone number of your GP. consultations are free of charge. The receptionist, who is a skilled medical professional, will ask you some medical PRESCRIPTIONS questions. Your GP can decide to refer you to a Prescription drugs can only be provided through specialist or other health care official. a pharmacy if you have a prescription from a doctor/general practitioner in the Netherlands. Always take your ITC health information card and These prescriptions are only provided during your insurance certificate when visiting your GP, regular doctor appointments. a health centre or hospital. Make sure the name on the insurance paper is the same as the name REFERRALS in your passport. Referrals for specialised medical services at a general hospital are given only at regular doctor EMERGENCIES appointments. Specialised medical services In case of emergency outside office hours include surgeons, eye specialists, ENT doctors, please contact HDTP-O Emergency Post (T:088- gynaecologists and orthopaedists. 5551188). UT Campus Doctor Health Centre Veldpoort Campus location: Building 58 (De Sleutel) Location: Nassaustraat 20 Appointments: by phone Mon-Fri T: +31 (0)53 4324207 08:00 - 17:00 or online 24/7 W: www.veldpoort.nl T: +31 (0)53 203 0204 E: [email protected] (first E: [email protected] appointment only) W: www.campushuisarts.nl/en ABOUT THE UT CAMPUS 49 DENTIST AND PHYSICAL THERAPIST The University of Twente has an on campus On campus dentist dentist and physical therapist. Depending on Campus location: Sleutel building your health insurance policy, you might be Appointments: by phone Mon-Fri able to reclaim the costs of dental treatment between 08:00 - 12:00 and 13:00 - 16:00 or physical therapy through your insurance T: +31 (0)53 489 4600 company. Off campus dentists (ITC students) Dr. Besseler, Health Centre ‘Oosterpoort’ Appointments by phone: Mon-Fri 08:00 - 12:00 Location: Oosterstraat 2-25, Enschede T: +31 (0)53 4323165 On campus physical therapist Campus location: Hallenweg 17 Dr. Billet Appointments: by phone Appointments by phone: Mon-Fri 08:00 - 17:00 Mon-Fri 08:00 - 12:00 Walk-in consultation: Every Monday Location: Bisschopstraat 8, Enschede between 17:45 - 19:30 at UT Sport Centre T: +31 (0)53-4324436 T: +31 (0)53 489 4181 E: [email protected] Dental Practice ‘De Bont’ Appointments by phone: Off campus physical therapist Mon-Fri 08:00 - 12:00 Location: Nassaustraat 20 Location: Parkweg 25, Enschede T: +31 (0)53 4324207 T: +31 (0)53-4317070 W: www.veldpoort.nl Emergencies outside office hours: Immediate dental problems outside T: +31 (0) 88-5551188. office hours: +31 (0)900 128 2632 IN CASE OF EMERGENCY (CALL 112): The international European emergency number is 112. Call this number for urgent assistance in life-threatening situations or if you witness a crime. For example, to report a road accident, a fire or an intruder. In such situations, every second counts. You can reach campus security on 2222 (land line). 50 ABOUT THE UT CAMPUS LIBRARIES RELIGION Use your student card to borrow books at the UT The Student Chaplaincy (Studenten Pastoraat libraries. The libraries also offer quiet computer Enschede; SPE) organizes activities related areas and small study rooms. The Belletrie library to religion, science and culture. Examples of offers novels in English. Wednesday night is movie activities are movie nights, a mosque visit, a night, with showings of less known movies worth monastery weekend, meditation and a Taizé watching. celebration. The Student Chaplaincy also offers opportunities for debate about science, ethics and philosophy as well as personal counselling. The on campus mosque and mediation room offer a moment of silence for meditation, prayer or personal reflection. Feel free to visit the On campus library mosque or meditation room for some quiet Campus location: Vrijhof building, time, to recharge your batteries or to fulfil your second floor religious obligations. Opening hours: Mon-Fri: 08:30 - 22:00, Sat-Sun: 09:00 - 16:30 T: +31 (0)53 489 2777 UT Student Chaplaincy E: [email protected] Campus location: Vrijhof building W: www.utwente.nl/ub room 214 chat: www.utwente.nl/ub/chat/ Rev. Mrs. Janneke Bekhof T: +31 (0)53 489 2369 Off campus library E: [email protected] Location: ITC building room 3-036 W: www.utwente.nl/spe/en Opening hours: Mon-Fri, 08.30 - 18.00 W: www.itc.nl/library Prayer/Meditation room Campus location: Vrijhof building room 324 Belletrie library Opening hours: Mon-Fri 08:00 - 00:00, Campus location: Bastille building room Sat-Sun 09:00-16:30 105 Opening hours: Mon-Fri: 12:45-13:30 UT Mosque and 19:00-20:00 Campus location: Vrijhof building room 302 E: [email protected] Opening hours: Mon-Fri 08:00 - 00:00, W: www.bellettrie.utwente.nl Sat-Sun 09:00-16:30 ABOUT THE UT CAMPUS 51 STORES COOP SUPERMARKET HAIRDRESSER ‘DE BARREBOKS’ Campus location: Sky, ground floor Campus location: Sky, ground floor Opening hours: Mon-Fri 8:00 - 19:00, Opening hours: Mon-Fri 10:00 - 18:00 Sat & summer holidays 09:00 - 18:00 T: +31 (0)53 489 4158 W: www.kapsalondebarreboks.nl/en BICYCLE REPAIR SHOP ‘DE VERSNELLING’ STUDENT UNION SHOP Campus location: Box, ground floor Sells readers, UT gifts and clothing, barrels of Opening hours: Mon-Fri 08:30 - 16:30 Grolsch beer, office supplies and post cards. Closed on weekend & during summer holidays Campus location: Bastille building, ground floor Opening hours: Mon-Fri 10:00 - 17:00 IAPC -SHOP T: +31 (0)53 489 4215 IAPC is a student foundation providing E: [email protected] computer/laptop advise to UT students and W: www.studentunion.utwente.nl/ employees . IAPC also has a shop selling PC unionshop-en/ equipment. Campus location: Zilverling E105 NOTEBOOK SERVICE CENTRE Opening hours: Mon-Fri 12:30 - 13:45 The UT offers all students the opportunity to (not during holidays and exam period) buy a state-of-the-art laptop computer at a T: +31 (0)53 489 3927 competitive price. The laptop includes a three- W: iapc.cs.utwente.nl year international warranty: insurance is optional. The Notebook Service Centre can also assists you with any software or hardware problem with your laptop computer. W: http://www.utwente.nl/icts/en 52 ABOUT THE UT CAMPUS CANTEENS, RESTAURANTS & BARS Most UT buildings have canteens where you can VESTINGBAR get coffee, tea, fresh sandwiches and candy bars. The Vestingbar is open 364 days a year. Every Opening hours may vary per building, but all Tuesday night at 20:00, ESN Twente organises a canteens are opened at least between 12:00 and pub quiz in the Vestingbar, followed by happy 13:30. There are also several restaurants and bars hour (23:00-00:00). on campus. The UT Student Restaurant offers hot Campus location: Bastille building second floor meals for reasonable prices. Opening hours: Mon, Thu-Sun 21:00 - 04:00, TueWed 20:30 - 04:00 ON CAMPUS STUDENT RESTAURANT Campus location: Waaier building, first floor THEATHERCAFÉ Opening hours: Mon-Fri 12:00 - 13:30, Campus location: Vrijhof building, first floor Mon-Fri 17:00 - 19:00 Opening hours: every day until 23:00 Average price: €3,60-5 per meal (must pay with Average price: €2 per drink Chipknip or PIN) SPORTS BAR OFF CAMPUS STUDENT RESTAURANT Campus location: Sport centre Location: ITC building Opening hours: Mon-Fri 09:00-24:00, Sat 8:00- Opening hours: Mon-Fri 12:00 - 13:30 23:00, Sun 09:00-18:00 Average price: €3.50 for a complete meal The on campus caterer Sodexo makes an effort to be as sustainable as possible, which is in line with the ambitions of the UT. The on campus canteens offer a wide range of biological and Fair Trade products. Also, all fish supplied by Sodexo is 100% sustainable. ABOUT THE UT CAMPUS CHILD CARE ON CAMPUS CHILD CARE CENTRE OFF CAMPUS PERINATAL CARE The on campus child care centres ‘De Vlinder’ Perinatal care (kraamzorg) (0-4 years) and ‘De Reuzenvlinder’ (4-12 years) Location: Aletta Jacobslaan 55, Hengelo offer day care and after school programmes for T: +31 (0) 74 367 7666 children of on campus UT employees. Midwife Practice ‘liberis libenter’ The child care centres include many outdoor Location: Van Deinselaan 18, Enschede activities in their daily routine as part of a ‘play T: +31 (0) 431 8948 and move in nature’ programme. A GreenCouncil focuses on increasing environmental awareness. Under-fives Clinic Facilities include a garden with a little patch of Boulevard 460, Enschede forest, use of UT open air theatre, swimming E: [email protected] pool and sport facilities. T: +31 (0) 488 1250 COSTS AND SUBSIDIES Kraamzorgwinkel (Perinatal Store) Enschede For information about child care costs and Location: Haaksbergerstraat 338, Enschede subsidies please contact the Vlinder day care T: +31 (0) 800 4880000 centre or your UT contact person. W: www.vvt-thuiszorg-kraamzorg.nl Child care centre ‘De Vlinder’ Calslaan 35, Building #60 T: +31 (0)53-4332722 E: [email protected] 53 54 ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 55 INFORMATION FOR PHD STUDENTS PHD STATUS It is common for PhD’s to conduct teaching Many PhD researchers in the Netherlands are activities i.e., teaching student courses or student paid university employees and are as such supervision during his or her employment at the referred to as PhD employees. Other PhD university. Teaching activities may amount to a researchers are not employed, but come to the maximum of 20% employment time a year, as is Netherlands with an international scholarship written down in the TSP. (PhD students). PhD students have earned scholarships and/or funding in foreign countries ABOUT PHD EMPLOYMENT CONDITIONS and are accepted by the UT to conduct their PhD PhD employees are employed at universities research here. The PhD is responsible for the under the same employment conditions for a PhD research, which results in a defendable PhD period of four years (in some special cases, three thesis. years). After a positive evaluation after the first year, a contract extension for the remaining TASKS OF A PHD duration of the PhD program (for three years as a The tasks of a PhD consist of (1) research full-time PhD) follows. activities, (2) attending training courses and (3) teaching activities. SALARY Maximum hours per week: 38 Research activities, the most important of these A salary of € 2.141,- gross per month in the first three, provide the PhD with skills and experience year up to a maximum of € 2.743,- gross per of an independent researcher. It is a part of month in the last year. Salary increases take place your research to disseminate the knowledge after an appraisal every year, in accordance with you acquire during your research, for example the Collective Labour Agreement. through publications in academic journals. The progress that a PhD makes with his research LEAVE activities will be monitored by the supervisory Holidays: Except special holidays all PhDs are staff and will be written down in the Training and entitled to a leave credit of 295.60 hours per year Supervision Plan (TSP). (for 2012) in case of full-time employment. There is an arrangement for maternity leave, a special The pursuit of courses and training is a method leave with maintenance of 62,5% of your salary to that will help a PhD to conduct high quality take care of a child for one or more days a week. research. The desired training courses may be specified in the TSP. 56 ABOUT THE UT CAMPUS DURATION / EXTENSION OF EMPLOYMENT All these aspects are formalized in the Training The Collective Labour Agreement has no and Supervision Plan. Since this document is limitations as to the term and extension of the signed by both parties it gives the PhD candidate employment of PhDs. Starting point of the UT certain rights regarding the quality of the is that as a rule the PhD, if appointed full-time, supervision. should obtain the doctoral degree within a period of four years. In specific cases, PhDs do have a Although the supervisors bear the final formal right for an extension of their contract. responsibility for the thesis project and its Whether or not the contract is extended depends success, the PhD shares responsibility for the on the commitment and cooperation of your daily activities and the ultimate success. It is supervisor(s). recommended that PhDs and their supervisors hold mandatory meetings at fixed intervals, even ALLOWANCES if there appear to be few new developments in The most recent agreements on allowances that time. for travel expenses between home and work, travelling, removal and boarding house can be Despite good intentions on both sides, found on the PA&O website. Moving allowance problems may arise between the supervisor (PhDs who have to move more than 30 kilometres and the PhD. The first to experience a problem to the work location of UT) amounts to 12% of should approach the other with an open the gross annual salary. Travel expenses (PhDs and constructive attitude rather than closing travelling more than 30 kilometres from and off and retreating. When a PhD feels that a to the UT using public transport) is refund of problem arises, he should not wait until the 100% for second class public transport expense. problem becomes apparent to everyone. Work related travel expenses (while visiting Unless stated otherwise, all issues will be dealt conferences, collecting residence permits etc.) will with confidentially. For more information visit be reimbursed by the university. www.utwente.nl/hr english --> employees --> confidential advisor SUPERVISION A PhD has the right to good supervision and COURSES/TRAINING good supervision is crucial for an enjoyable and At the University of Twente, a number of courses successful PhD project. Usually, the first supervisor are offered especially for a PhD. PhDs can also is a professor, while the daily supervisor is a senior attend all other courses that are offered to UT university lecturer who is more accessible for employees. Themes of such courses and training discussions. Good communication between the are: Education, Research, Personal development, PhD and his supervisor(s) is of vital important, Leadership and management, Communication. tasks and responsibilities for both parties must be as clear as possible. W: www.utwente.nl/cursusaanbod/en/ ABOUT THE UT CAMPUS 57 TWENTE GRADUATE SCHOOL PHD THESIS The Twente Graduate School (TGS) has started All information and regulation about the in September 2009 with a set of high-quality defence ceremony can be found in the booklet graduate research programmes that are ‘Promotiereglement van de Universiteit Twente’ centred on key research subjects of the research (Regulations of the University of Twente for institutes of the University of Twente such obtaining a PhD degree), which contains the as nanotechnology, sustainable energy and full regulations criteria for obtaining a PhD. technology assessment. Students in the Twente In addition to giving general definitions, the Graduate School are expected to attend courses promotiereglement includes for other aspect within a relevant field of specialization, but are of the thesis, for example: planning schemes, also invited to attend more generic courses to formatting information, number of hard and broaden their perspective and to support their electronic copies to be delivered. The costs of scientific career. For an up-to-date overview printing the doctoral thesis are paid by the chair, of Graduate Research Programmes and more after an agreement on number of copies and information about the Twente Graduate School, printing cost. Other costs (for clothing and a visit the TGS website. reception) are not reimbursed via the group, but part of the cost might be reimbursed via the Dutch W: www.utwente.nl/tgs tax system. There are a lot of different printing companies for your thesis to choose from. Once a year, P-NUT organizes a printing market where you can get in contact with printing companies and see what their work looks like. This chapter with information for PhD students has been created with the help of the UT PhD association P-nut. 58 EXPLORING ENSCHEDE AND THE NETHERLANDS EXPLORING ENSCHEDE AND THE NETHERLANDS 59 Enschede 60 Exploring the Enschede area 62 Enschede city map 64 Shopping 65 Religion 66 National holidays 67 Bicycle 68 Public transportation 69 OV-chipkaart 70 Day trips in the Netherlands 72 Change of address 73 Part-time jobs in the Netherlands 59 EXPLORING ENSCHEDE AND THE NETHERLANDS ENSCHEDE HISTORY The name ‘Enschede’ comes from ‘Am Esche’, old Dutch for ‘on the border’. Around 40 years ago, Enschede’s THE NETHERLANDS Berlin Amsterdam GREAT BRITTAIN London Enschede reliance on its main industry (textile manufacturing) G E R M A N Y became a problem as textile industry relocated to Asia. LUXEMBOURG UXEM In 1950 the textile industry employed 21,000 people: by 1970 this number had dropped to 8,000, and by the CZ CZECH REPUBLIC P Paris F R A N C E time of the world recession in the early 1980s it had When looking at a map of the Netherlands, fallen to 2,500. As the noisy, dirty factories disappeared, it seems that Enschede lies on the outskirts Enschede was forced to change direction. of the country. In fact, the city is located centrally within Europe, halfway between With approximately 157,000 inhabitants, Enschede London, Berlin and Paris. Amsterdam is the largest city of the eastern Netherlands. Around is only two hours away with a train 20,000 of these are students, either at Saxion connection every 30 minutes. Hogeschool Enschede (Saxion University of Professional Education, Enschede), the Academy of Music, the Academy of Art, or the University of Twente. Enschede has a bit of everything; around the Van Heek Plein you can find a large number of boutiques, clothing stores and other shops; at the Oude Markt square you will find lots of places to have a coffee or go out for dinner. Enschede is a relatively quiet, safe and pleasant city to live and work in. Modern shopping facilities attract people from both the Dutch and German local region. Smoking marihuana or hashish has been decriminalized in the Netherlands, meaning that you may purchase and consume small quantities (5 grams) for personal use at certified coffee shops. Please keep in mind though that using, selling or buying drugs on the streets is punishable by law. Smoking any substance is not allowed in any bar, pub, disco or restaurant in the Netherlands. 60 EXPLORING ENSCHEDE AND THE NETHERLANDS EXPLORING THE ENSCHEDE AREA RUTBEEK, ENSCHEDE AQUADROME, ENSCHEDE This attractive park right outside Enschede is Tropical indoor swimming centre with two big pleasant park for walking (about five kilometres water slides, waves (at least 10 minutes every around the lake), windsurfing, canoeing or rowing hour) and streams. Bus direction ‘Hogeland’. Ask (depending on the weather). You can also rent for bus line and travel time at the information water-bikes. This park is easily accessible by bike, desk at the bus station. car or bus and has a restaurant and a playground. ANCIENT DUTCH WINDMILLS / WATERMILLS HULSBEEK, OLDENZAAL The unique, historical windmill of Usselo grinds Another recreation park, with woods and water. today like it did over two centuries ago. You For bus connections to the Hulsbeek and Rutbeek, will find the mill just outside Usselo, between ask at the information desk at the bus station or Enschede and Haaksbergen. The entrance is the tourist information office. behind the mill. Also of interest: the ‘Korenbloem’ windmill and the Oostendorper watermill in WAARBEEK, HENGELO Haaksbergen; the ‘Lonneker Molen’, a windmill An amusement park for children. You can take in the small village of Lonneker; the watermills the train to Hengelo and then take the bus, ‘Den Haller’ and ‘Singraven’ in Denekamp; and which stops in front of the entrance. For more the watermills ‘Bels’ and ‘Frans’ in Vasse. All these information on the Waarbeek and the boat mills are open to the public and can be reached connection, contact the tourist information office. by public transport or by bike. RIJKSMUSEUM TWENTHE, ENSCHEDE WALKING AND CYCLING Museum of antiquities and modern art. Enschede’s immediate surroundings are ideal W: www.rijksmuseumtwenthe.nl for beautiful walks and bicycle tours. Twente’s charming landscape surprises at every bend. MUSEUM TWENTSE WELLE, ENSCHEDE You will pass woods and pastures, villas and old History of the culture, nature, language and Saxony farms. If you are lucky, and keep your environment of Twente eyes open, you might see a kingfisher, tree frog or green woodpecker shoot off. Several hiking WOOLDRIKSPARK, ENSCHEDE and bicycle routes can be found in the area, Public gardens, with a farm open for children. and many of the country estates are open to the public. The Dutch Foundation for Nature VOLKSPARK, ENSCHEDE Monuments has walking routes in Buurseveen Public gardens, famous for the annual Easter Fair. and Aamsveen. EXPLORING ENSCHEDE AND THE NETHERLANDS PUB QUIZ Every Monday night, Irish Pub Molly Malone (Oude Markt Square) organizes a Pub Quiz in English. ICE SKATING RINK Enschede has an ice skating rink, which is opened from 1 October until 31 March. Ice skating is a favourite pastime of the Dutch; give it a try! You’ll get a discount on the entry fee with your Xtra-card. The rink is located near the UT Campus, close to the football stadium (Grolsch Veste). CINEMA You can watch the latest popular movie at the Cinestar theatre; the largest cinema in the region, or at the Cineast in the Enschede city centre. Alternative movies are played at cinema club Concordia, located at the Oude Markt square. For schedules and reservations please see their websites. Cineast: www.cineast.nl Cinestar: www.cinestar.nl Concordia: www.concordia.nl/cinema/ 61 62 EXPLORING ENSCHEDE AND THE NETHERLANDS 51 70 He ng elo se str aa t 70 71 70 55 70 University of Tw e n t e Soccer 70 1 70 63 70 Au ke Vle ers tra at 41 Stadium 56 71 55 Abraham Ledeboerpark 71 Cricket Hockey Golf He ng elo se str aa t 57 50 2 Faculty of Geo-Information Science and Earth Observation of the University of Twente. Hengelosestraat 99, tel 0534874444 3 4 25 Toko Het Oosten Shoppingcentre Zuidmolen 50 26 Toko Tai Wing De Heurne 16 27 Special Butchers and Asian Supermarket De Klomp and Lipperkerkstraat Accommodation ITC International Hotel Entrance Boulevard 1945, tel 0538506670 28 Aldi Supermarket Haaksbergerstraat, Deurningerstraat Apartment building Stadsweide Entrance Haaksbergerstraat 29 Lidl Supermarket Slijpsteen, Brinkstraat 30 Jumbo Supermarket Noorderhagen, Roomweg 31 Market “open air” G.J. van Heekplein Health Recreation/culture 51 Sports center Twente University Building number 49, Information Desk tel. 0534891148 52 Squash Citadel Olympialaan 75 53 Aquadrome Swimmingpool J.J. van Deinselaan 2 54 Swimmingpool “Het Slagman” Park de Kotten 325, tel. 0534352817 10 55 Ice skating rink 11 Centre Pharmacy Enschede Beltstraat 43a, tel. 0534314664 32 Landewé, (2nd hand) bike shop Broekheurnerweg 62 56 Football stadium “Fc Twente” 12 HDT-O-emergency Post Haaksbergerstraat 55, tel. 0885551188 33 Snellers, (2nd hand) bike shop Haaksbergerstraat 122 57 Cricket, fieldhockey and golf “club PW” Maatmanweg 31, tel. 0534353424 34 Ten Tusscher, (2nd hand) bike shop Oldenzaalsestraat 340 58 Grote kerk (church) Oude Markt 31 Health Centre Veldpoort Nassaustraat 20, tel. 0534324207 14 Dental care, Billet tandartsen Bisschopsstraat 8, tel. 0534324436 15 Dental care, Bes-tand Beheer Oosterstraat 2-25 (3rd floor), tel. 0534323165 16 rval Westte eg Weste terval 59 Cinema Concordia Oude Markt 15 30 Police Station Hermandad 2, tel. 09008844 60 Muziekkwartier (theatre) Wenninkgaarde 40 - 42, tel. 0534858585 Dental care, tandartsenpraktijk De Bont Parkweg 25, tel. 0534317070 31 Municipal Office Hengelosestraat 51, tel. 0534818181 61 Muziekcentrum Enschede (music theatre) Noorderhagen 27 17 GGD-Occupational Health Centre Nijverheidsstraat 30 32 International School Twente (IST) Prinsestraat 10 and Staringstraat 15, tel. 0534319652 62 Oude Markt Bars, disco’s and restaurants 18 Travel Health Clinic Gezondheidscentrum Oosterpoort Oosterstraat 2-25, tel. 0900-2904900 33 Library (public) Pijpenstraat 15, tel. 0534804804 63 Cinestar Cinema Colosseum 19 Midwife Practice Van Deinselaan 18, tel. 0534318948 63 Kartplaza Actionworld Karting, bowling, adventure, paintball, diving Colosseum Administration t aa str ink Af Travel Commerce 40 Railway station Stationsplein 33, tel. 09009292 21 ABN Bank Stationsplein 5 41 Railway station Drienerlo 70 Bus, line 1 + stops 22 RABO Bank Raifeisenstraat 75, Boulevard 1945 345 42 Busstation Stationsplein 71 Bus, line 8 and 9 + stops 23 GWK Exchange Office for foreign currency Stationsplein 33, tel. 4316608 43 VVV Tourist Information Office Stationsplein 1, tel. 0534323200 24 Peter Hu Asian Supermarket De Klomp 44 ANWB (Dutch Automobile Association) Edo Bergsmalaan, tel. 0534323700 N35 Bo 71H Soccer Hospital (Medisch Spectrum Twente / MST) Haaksbergerstraat 55, tel 0534872000 13 G.J va Heekpa 71 Roessingh Medical Centre Roessinghbleekweg 33 Indoor Soccer (Wednesday, contact Javier Morales) Indoor Sports (Sunday) Bus UT to City Center en g Tubantiasing el 1 University of Twente Campus Drienerlolaan 5, tel 0534899111 rkw l Pa 70 Vo l k s p a r k Pa thmossingel University of Twente, ITC faculty Volkspa arrksin ge Auke Vleerstraat 71 32 at tra ers g r e sb ak Ha Ge EXPLORING ENSCHEDE AND THE NETHERLANDS Staringstraat 34 Ha Ko aks rte ber ger str. l ge siingel Oliemolens gel lands in Ho ge Ha ak sb erg ers tra at Celebes straat Woold riksw eg Mooienhof Ledeboerstraat Spelbergsweg Soendastraat 29 Kuipersdijk Soccer 52 park Te n n i s Soccer Perikplein 29 B g twe Zuiderval l inge viks Var 19 tr. ms 44 Kuipersdijk Ha ak sb erg ers tra at 10 Perikweg at stra Belt 12 Wooldriks Blijdestijn park 22 11 tfer Boulevard 1945 29 Soccer HJ van Gronauses traat See detail map 53 te Ach Ge t as erd Mooienhof oc he Lo V en an sh of nz aa lse st ra at O strlada et aer 4 aat Oldenzaalsestr Ripp 33 Boule vard 1 945 24 Heekplein Boulev ard 194 5 31 Koningstraat r. sin aat tr mas Blekerstraat at De p m Langestr. Klo e fj o H ‘t r 3 13 ra 27 r. 25 26 nst 17 10 ave 33 58 62 30 r dsg Sta Oude 59 Markt aat gestr Lan t Korten 61 Noorde rhagen traat Wals gen erha Zuid 30 aa 32 Em 70 71 etfertsing el an mpla Tro str. len Ga Van t traa i d ss st r 14 Prinsest Laso nders ingel 40 28 plaan Trom Laares ge los es tra at 16 Soccer e Nijverh 42 erda R ipp at tra ers ing urn De n odde 23 nzaalsestraat Olde 40 43 Stationsplein 21 De He urne aat elweg Parall 60 Korte str. se Hengelo in s tr Bisschopsstraat l ge psin ka m enstraat Mol 31 eg Parkw an ark straat 15 18 V. L se n Rai ffe is Hengelose 2 30 s t rstraa He ng elo se str aa t F o r tu Olde nzaa lsestr . at 22 a tr ninge D e ur Bod den kam pstr . 33 63 64 EXPLORING ENSCHEDE AND THE NETHERLANDS SHOPPING OPENING HOURS STORES CITY CENTRE DEPARTMENT STORES Monday 13.00 – 18.00 The national chains are V&D, Hema and Bijenkorf. Tuesday 09.00 – 18.00 V&D has more departments and a larger selection, Wednesday 09.00 – 18.00 but is more expensive than Hema. Bijenkorf has the Thursday 09.00 – 21.00 reputation for being the most fashionable and most Friday 09.00 – 18.00 expensive. Saturday 09.00 – 17.00 Sunday 12:00 - 17:00 (first Sunday of the month only) SPECIALTY SHOPS Other national chains specialise in particular sectors. Prices in chain stores tend to be lower than those of SUPERMARKETS their local competitors. • Aldi supermarket (Haaksbergerstraat 202, Household goods: Blokker, Xenos Deurningerstraat 101) Drugstores selling cosmetics, toiletries, and health- • Lidl supermarket (Brinkstraat 366) care products: Kruidvat, Etos • Jumbo (Noorderhagen 75) Electronics: Mediamarkt, BCC Mon - Fri 08.00 – 20.00 Bicycles and repair kits: Halfords, Profile. Saturday 08.00 – 18.00 Sunday 16:00 - 19:00 SALES AND DISCOUNT Uitverkoop (sale), reclame (on offer) or korting OPEN AIR MARKET (discount) means there are special offers and price The Enschede open air market (every Saturday reductions available on various items. Bargaining is at Van Heekplein) offers fresh fruits, vegetables not customary in the Netherlands: you are expected and more. Bargaining is not possible when to pay the marked price. prices are displayed. The best prices can be obtained late on Saturday, when traders try to SHOPPING BAGS AND TROLLEY sell the last of their stock. Bear in mind that you When shopping, remember to bring a shopping bag. can't choose the fruit or vegetables; the trader In supermarkets you must pack your own groceries. does this. You should check that the quality The supermarket provides plastic shopping bags, but is acceptable before paying. The best way to they are not free. Also remember to use the shopping find the best prices is simply to shop-around. trolley or basket provided in the supermarket. You Apart from the approved market area, it is not must pay deposit on the trolley, which is returned customary to sell things in the street in the when you return the trolley. If you do not use a trolley Netherlands. or basket, shop assistants and cashiers are entitled to check your bag for shoplifting. You are not allowed to take a shopping trolley or basket home. EXPLORING ENSCHEDE AND THE NETHERLANDS RELIGION TAX-FREE BUDDHIST Look for ‘tax-free for tourists’ logo on shop SPe Student Chaplaincy fronts. This means that when you purchase T: +31 (0)53 489 2369 goods during your stay in Holland you are E: [email protected] entitled to reclaim the value-added-tax (VAT, in Dutch BTW) of that item, if you export the ISLAMIC product within three month of the purchase Islamic Association Enschede date. Ask the store for the appropriate form and Location: 2e Emmastraat 50, Enschede have it stamped by the Dutch customs upon T: +31 (0)53 435 1078 leaving the Netherlands. JEWISH Take the cost of transport into account when Synagoge Enschede buying things to take back to your home Location: Prinsestraat 18, Enschede country. This could mean either postage, T: +31 (0)53 432 4507 shipping costs, or excess weight charges at the E: [email protected] airport. W: www.synagoge-enschede.nl POST & MAIL ROMAN CATHOLIC Dutch postal services are integrated into shops H. Jacobus de Meerdere all over the country. For stamps, sending parcels Location: Oude Markt, Enschede and other postal services please visit one of the Service: every Sunday at 09:30 following stores: • • • Jumbo supermarket, Nooderhagen 75, PROTESTANT Enschede ITC Hotel Albert Heijn supermarket, Van Heekplein 63, Location: Boulevard 1945 4, Enschede Enschede Service: every Sunday 10:30 Ako, Stationsplein 33, Enschede E: [email protected] 65 66 EXPLORING ENSCHEDE AND THE NETHERLANDS NATIONAL HOLIDAYS First Christmas Day 2012 25 December 2012 Second Christmas Day 2012 26 December 2012 New Years Day 1 January 2013 Good Friday 29 March 2013 First Easter Day / Easter Sunday 31 March 2013 Second Easter Day / Easter Monday 1 April 2013 Queen's day (Koninginnedag) 30 April 2013 Liberation Day (Bevrijdingsdag) 5 May 2013 Ascension Day (Hemelvaartsdag) 9 May 2013 First Pentecost Day 19 May 2013 Second Pentecost Day 20 May 2013 EXPLORING ENSCHEDE AND THE NETHERLANDS 67 BICYCLE The preferred way to cover short to medium BUYING A BIKE DURING THE distances in the Netherlands is by riding your INTRODUCTION PERIOD bike. Bicycles are quite convenient in urban You can buy a second hand bike during the areas, are cheaper and often faster than introduction days for international students. travelling by car or bus. You can find guarded Alternatively, visit one of the second-hand bike parking facilities (rijwielstalling) at Enschede stores in Enschede mentioned here. A second- central station (paid) and rijwielstalling de Graaf hand bike costs between €30 and €150, less (Brammelerstraat; free). than half the price of a new bike. It is best to buy an inexpensive second-hand bicycle, as a new LOCKING YOUR BIKE expensive-looking bicycle may get stolen. Always attach your bike to a tree or other solid object with a decent lock (around €20). GENERAL ROAD RULES FOR CYCLISTS Make sure your bicycle lights and reflectors are Dutch road rules are consistent with those in most working (€20 fine) and obey the traffic rules (€50 European countries. These are the most important fine or more). You are not allowed to ride your general traffic rules in the Netherlands: bike in certain areas, especially in the city centre. • Drive on the right, overtake on the left. • Unless stated otherwise, give priority to traffic approaching from the right. SECOND HAND BIKE SHOPS • Snellers Tweewielers BV supposed to stop for you, but be careful just Location: Haaksbergerstraat 122, Enschede, T: +31 (0)53 432 2223 As a rule, cars turning across your path are in case. • Motorcycle drivers and passengers must wear crash helmets. Ten Tusscher Fietsenwinkel Location: Oldenzaalsestraat 340, • Cyclists may ride two abreast. • Pedestrians use pavements or footpaths; Enschede, T: +31 (0)53 435 8219 cyclists keep to cycle tracks. Cycling through pedestrian areas can result in a €20 fine. Landewé Fietsen Location Broekheurnerweg 62, Enschede, T: +31 (0)53 431 5952 • Stop for pedestrians on pedestrian crossings. • Signal with your arm when turning. • Your bicycle must have working head- and taillights and reflectors. Don’t buy a bike off the streets: if a stranger approaches you and offers to sell you a bicycle for less than € 25, don’t buy it. It’s probably stolen, and you too will be breaking the law if you accept it. 68 EXPLORING ENSCHEDE AND THE NETHERLANDS PUBLIC TRANSPORTATION BUS TRAIN A relatively cheap way to travel in Enschede and The fastest way to travel between cities is by the Twente area is by bus. You can buy a paper train. Buy a ticket at the NS Service Desk at ticket from the bus driver, but it’s cheaper to use central station’s ticket desk or at the ticket an OV-chipkaart. machine (Dutch bank card only). A train ticket is valid only on the day you bought it and only in You can reach the University of Twente by bus the direction of your destination. You can also if you depart from Enschede Central station and buy a ticket without date, and stamp it on the take bus number 1 marked Universiteit. Bus 1 can day of your trip at the station’s yellow stamp have two directions; ask the driver to make sure machine. you are in the right bus. If you want to travel to the centre of campus or get to the International OFF PEAK DISCOUNT Office, get off at the Bastille bus stop. To receive a 40 % off-peak discount on train tickets for you and up to three fellow passengers, apply for ‘dal voordeel’-discount (€50 per year). Dal voordeel-discount is not valid during peek hours (weekdays between 06:30 - 09:00 and 16:00 - 18:30). You may also receive a 40 % offpeak discount when travelling with someone who has a Student OV Card. Visit www.ns.nl or the NS Service Desk at the Enschede central train station for more information. • Intercity trains only stop at large railway stations, stop trains stop at all railway stations. • Few trains in the Netherlands run at night time; Enschede has no night trains. • Make sure you have a valid ticket with the right date and destination on it; fines are €35 plus the ticket price. • The website of the Dutch Railways (www. ns.nl) is available in English and provides information about timetables, timetable changes and prices. EXPLORING ENSCHEDE AND THE NETHERLANDS 69 OV-CHIPKAART The OV-chipkaart is the payment method for CHARGING YOUR OV-CHIPKAART public transport in the Netherlands. The smart Charge your OV-chipkaart with travel credit using card is the size of a bank card and contains an your bank card (Maestro) and PIN number at a invisible chip. With an OV-chipkaart you do not railway station vending machine or ticket office. need to buy individual tickets. You load the card If you have a personal OV-chipkaart, you can with credit in euro’s or with travel products such also select the auto reload option, to ensure you as single journey or a monthly subscription and always have sufficient travel credit. you are ready to travel. USING YOUR OV-CHIPKAART HOW TO GET YOUR OV-CHIPKAART To use your OV-chipkaart, swipe the card past Two types of cards are available: a personal or the card reader marked with the ov-chipkaart- anonymous OV-chipkaart. The personal OV- logo whenever you get on the bus, tram, metro chipkaart provides additional security features or train (checking in). The sound and light signal and more options for (re)charging. indicates that your card has been read. When you reach your destination, swipe the card past the You can buy an anonymous OV-chipkaart card reader again before getting off the bus, tram, (€7,50) online, at a railway station ticket office or metro or train (checking out). vending machine. You can purchase a personal OV-chipkaart (€7,50) online at www.ov-chipkaart. Make sure you check out and in again when nl, if you have a Dutch bank account. transferring from any one type of transport to another (e.g. from bus to train). When transferring from one train/bus to another. For all information about the OV-chipkaart please visit www.ov-chipkaart.nl Keep an eye out for NS dagkaart (NS day card) tickets: these €16 tickets allow unlimited train travel for one day for one person. The NS dagkaart is occasionally sold at Albert Heijn Supermarkets, Blokker stores or Hema stores. Also, check the UT Marketplace Facebook Group for students looking to sell their NS dagkaart www.facebook.com/groups/ utwentemarketplace/ 70 EXPLORING ENSCHEDE AND THE NETHERLANDS DAY TRIPS IN THE NETHERLANDS TO AMSTERDAM TO ARNHEM: BURGERS’ ZOO The Intercity train to Amsterdam leaves from Zoological gardens, indoor bush, desert and Enschede railway station every hour (see train safari park, plus an exhibition on the tropical schedule). When you arrive at Amsterdam Central rainforest and an artificial desert environment. (CS), you can get more information at the VVV Good train and bus connections. Train to office right outside the station. An information Arnhem; at Arnhem railway station take the desk is located in front of Amsterdam Central (electrically powered) trolley-bus that will stop station for inquiries about public transport. right at the entrance to Burgers’ Zoo. If you travel by train, you can buy an all-in-one ticket for the Amsterdam, the official capital, is the social, train, trolley-bus and entrance fee. Please check cultural and tourist centre of the Netherlands. at the railway station. From Enschede there is Its theatres, concert halls, museums, and cafés also a good bus connection (check the timetable are world-famous. The city’s bustling liveliness at the bus station). and its live-and-let-live attitude towards deviant W: www.burgerszoo.nl behaviour live up to the international reputation. Do not let Amsterdam’s atmosphere fool you TO EMMEN: NOORDERDIERENPARK into thinking that Dutch society is promiscuous. Emmen Zoo has a South American aviary, African Although the Dutch are very tolerant, most people wildlife and a tropical surprise of more than 1,500 live moderate, orderly lives. Amsterdam is the butterflies! It is about a 10 minute walk from extreme rather than the norm. Emmen railway station to the zoo. W: www.holland.com W: www.dierenpark-emmen.nl Places of interest include: TO DEVENTER • Madame Tussaud’s Scenerama Wax museum A historic Hanseatic town with an impressive located on the Damrak: a five-minute walk or waterfront along the river IJssel, Deventer is a the first stop by tram from the central railway lovely city to visit. Connections are excellent station. and it takes about 45 to 50 minutes to travel The Rijksmuseum, housing famous from Enschede to Deventer by either car or paintings by Dutch painters, located at train. Suggestions: the Toy and Tin Museum; ‘De 42 Stadhouderskade: take the tram that Waag’, explaining the history of Deventer; and stops behind the museum (exit stop: various interesting exhibitions, for example, of Hobbemastraat) from the central railway topographic paintings of Deventer. station. W: www.vvvdeventer.nl • EXPLORING ENSCHEDE AND THE NETHERLANDS 71 TO THE DUTCH ISLANDS TO LISSE, KEUKENHOF To visit one of the Dutch islands (Texel, Vlieland, The Keukenhof measures 32 hectares, which Terschelling, Ameland and Schiermonnikoog), makes it the world’s largest spring garden. This ask for a combined ticket for train, bus and ferry. flower park has welcomed flower lovers from Check with the information desk at the railway all over the world for the past fifty springs. They station and consult the tourist information office. come to admire over seven million colourful bulb W: www.wadden.nl flowers. Keukenhof’s surprising spring program offers many hours of enjoyment in various TO APELDOORN: PALACE HET LOO flowerbeds, gardens and indoor exhibitions. Members of the Dutch royal family occupied this W: www.keukenhof.nl country residence for some 300 years. In 1984 Queen Beatrix officially turned it over to the state TO THE HAGUE after which is was remade into a museum. The The Hague (Den Haag) is the seat of government entire estate, including the formal gardens and and diplomacy, and the residence of Queen horse stable, has been fully restored to its 17th Beatrix, the Head of State. Interesting places century splendour, a process that took seven to visit in The Hague include Madurodam, an years. At Apeldoorn railway station you can take open-air museum that shows the Netherlands a bus that stops near to the palace. in miniature, and the Binnenhof, where the W: www.vvvapeldoorn.nl Ridderzaal and the Dutch Parliament are located. W: www.denhaag.com TO UTRECHT This surprising and friendly city boasts cultural TO ROTTERDAM and historical highlights. The city’s ultimate Rotterdam is the nation’s industrial and symbol is the beautiful Dom Tower. In addition, commercial centre, its Europort is the largest Utrecht offers great shopping and pleasant European port with container terminals and sidewalk cafés. Utrecht railway station is adjacent bulk transit terminals. The modern city features to a large shopping centre. At the station follow lively shop-ping malls and interesting museums the signs to the tourist information office to get such as the Boymans van Beuningen gallery, the a city map. Architecture Centre, and the Kunsthal. W: www.utrecht.nl W: www.rotterdam.info 72 EXPLORING ENSCHEDE AND THE NETHERLANDS CHANGE OF ADDRESS When you change your address you need to STEP 3: INTERNATIONAL OFFICE & AON inform authorities accordingly. Please follow the Inform AON of a change in address by sending an steps below to successfully communicate changes email to International Office. Your new address in your address. information will be passed on to AON. E: [email protected] STEP 1: MUNICIPALITY & IND If you are moving within Enschede or Hengelo you STEP 4: CENTRAL STUDENT need to inform the municipality of your change ADMINISTRATION & STUDIELINK in address. Please make an appointment at your Visit the Student Service desk in the Vrijhof municipal office (Dutch ‘Stadskantoor’). Bring building to inform them of your change in the rental contract of your new accommodation address or visit the website. and passport with you to the appointment. The W: www.utwente.studielink.nl municipality will inform the Dutch Immigration Office (IND) of your new address. Stadskantoor (municipal office) Enschede, Hengelosestraat 51, Enschede. T: 14053 Stadskantoor (municipal office) Hengelo, Hazenweg 121, Hengelo. T: 14053 STEP 2: ABN AMRO BANK If you have a bank account at ABN AMRO bank, please inform the bank by visiting their local office (Stationsplein 8, Enschede). Remember to bring your passport and new address information with you. Alternatively, change your address information online at the ABN AMRO internet banking website. EXPLORING ENSCHEDE AND THE NETHERLANDS 73 PART-TIME JOBS IN THE NETHERLANDS As an international student in the Netherlands WORK PERMIT AND RESTRICTIONS you might want to take a part-time job, just as • EU/EEA citizens (except Bulgaria and Dutch students do. However, your position as a job Romania) and Switzerland do not need a applicant is somewhat different from that of Dutch work permit. There is no restriction on the students. number of hours you are allowed to work. • Citizens of Bulgaria and Romania need a FORMALITIES AND RULES work permit. Your employer or employment As an international student looking for a job you agency must apply for your work permit: you will have to take into account certain practical cannot do this yourself. There is no restriction restrictions. Students with a lack of Dutch fluency on the number of hours you are allowed often find it hard to find a part-time job. If you are to work, but simplified rules for obtaining enrolled in an English-taught programme and a work permit apply for students working don’t speak Dutch, certain jobs will be out of your either 10 hours a week or full-time during the reach. But even if you do speak some Dutch, some summer months June, July and August only. jobs simply require the fluency of a native speaker. • All other students need a work permit. Always make sure you know about the relevant Dutch immigration law restricts the number requirements and rules when looking for a job. of hours you may work. You may either do seasonal work full-time (but only in June, DIFFERENCES IN HEALTH INSURANCE July and August), or you may work part-time If you are employed in the Netherlands (i.e. throughout the rest of the year (but no more paying payroll tax) you are not eligible for AON than ten hours a week); you may not do both. ICS complete insurance or other private insurance Your employer or employment agency must packages. This means that as an employee you apply for your work permit: you cannot do need to change your health insurance policy to this yourself. a basic health insurance (e.g. AON Basic Health Insurance; see page 18). This rule applies to For more information about part-time jobs, visit everyone (including students with an EU Health www.studyinholland.nl or contact International Insurance Card), regardless of how many hours Office. you work per week. You are advised to take this into consideration when looking for a job, as basic health insurance may be more expensive than your current insurance. If you intend to work part-time on and off, make sure you choose an insurance company that allows you to switch between private and basic health insurance. 74 SUPPORT & CONTACT SUPPORT & CONTACT INFORMATION 75 Faculty internationalization coordinators 76 International Office 76 Student service desk 78 Student counselling service 79 Learning Dutch 81 Student rights & student charter 82 Graduation support 83 Code of conduct SUPPORT & CONTACT 75 FACULTY INTERNATIONALIZATION COORDINATORS Every faculty employs internationalization FACULTY OF SCIENCE AND TECHNOLOGY coordinators, who can provide you with Ing. H.A. Akse information about all kinds of study related E: [email protected] issues. The internationalization coordinator T: +31 (0)53 489 2886 should be one of persons most important to you. Room: HT 615 FACULTY OF BEHAVIOURAL SCIENCES SCHOOL OF MANAGEMENT AND Mr. J.M.J. Nelissen GOVERNANCE E: [email protected] I. van Haare, MSc. T: +31 (0)53 489 3588 E: [email protected] Room: CU C104 T: +31 (0)53 489 2874 Room: RA 1161 FACULTY OF ELECTRICAL ENGINEERING, MATHEMATICS AND COMPUTER SCIENCE ITC FACULTY Drs. J. Schut ITC Student Affairs E: [email protected] Ms. Theresa van den Boogaard T: +31 (0)53 489 4350 Ms. Bettine Geerdink Room: ZI A108 Ms. Marie-Chantal Metz Location: ITC Building, rooms 1-120/124 FACULTY OF ENGINEERING TECHNOLOGY Office hours: Mon - Fri between Dr. Ir J.G. Ferwerda 10:00 and 13:00 E: [email protected] E: [email protected] T: +31 (0)53 489 3398 W: http://www.itc.nl/study Room: HR Z-212 76 SUPPORT & CONTACT INTERNATIONAL OFFICE STUDENT SERVICE DESK The International Office of the University of The Student Service desk is a general service Twente is a faculty independent general office desk for all UT students regarding questions for all international students’ general needs about admission, enrolment, tuition fees, student and questions and helps you arrange important card, Xtra card, complaints, suggestions and formalities regarding scholarships, housing, visa other matters related to your study at the UT. and bank account. International Office contributes to the internationalization policy of the University of Twente and facilitates incoming as well as outgoing mobility. Students can visit International Office for: • information about study- and research possibilities abroad; • assistance arranging visa formalities, finding accommodation and formalities upon arrival (incoming students); • advice and information on aspects of internationalization; • admission of incoming exchange students; • information on partner universities and organizations abroad; • scholarship information. International office Campus location: Student Service desk Bastille building room 320 Campus location: Office hours: Vrijhof building room 239b Mon - Fri between 09:00 and 17:00 Office hours: T: +31 (0)53 489 5424 Mon - Fri between 09:00 and17:00 E: [email protected] T: +31 (0)53 489 2124 W: www.utwente.nl/internationalstudents E: [email protected] W: facebook.com/groups/utinternational W: www.utwente.nl/so/studentservices Twitter: twitter.com/UTInternational SUPPORT & CONTACT 77 Join the UT International Facebook Group and stay in touch with upcoming students, current students and alumni: www.facebook.com/groups/utinternational Visit www.utwente.nl/internationalstudents for news, information about visa, housing, bank account and other practical information. 78 SUPPORT & CONTACT STUDENT COUNSELLING SERVICE Even though studying in a new country can be PRIVACY/CONFIDENTIALITY lots of fun, it’s perfectly normal to experience All counselling sessions are strictly confidential. difficulties in adjusting to your new life and Student psychologists are bound to a privacy environment. It can be difficult to make new regulation register by the Dutch Institute friends, government regulations can be confusing of Psychologists. This register states that or your studies are not progressing as planned. information cannot be passed on to a third party It is very common for international students to without the explicit consent os the student. sometimes feel lonely and a bit lost during their These regulations can be consulted at the SCS studies abroad. The UT Student Counselling information desk. Service (SCS) supports international students in managing expectations, feelings of loneliness and Students can visit a student counsellor free of study delays resulting from adapting to life in the charge. Netherlands. Other students have visited SCS for help with adopting to life in the Netherlands, managing expectations about culture or education, managing study delays, problems concentrating on their studies, dealing with (government) administration or complicated regulation, On campus Student Counselling issues involving family matters or personal Campus location: Bastille building, first circumstances, questions about financial support floor, red desk due to exceptional circumstances, and overall Office hours: Mon - Fri between 08:30 feelings of loneliness or discomfort. and 17:00 T: +31 (0)53 489 2035 Whether your problem is vague or clear, everyone is welcome to make an appointment with the Off campus Confidential Advisors student psychologist. SCS aims to locate the Mr. Rens Brinkman, source of the problem and help solve it. It is ITC building, room 1-169 always a good idea to visit SCS if you feel you E: [email protected] need a bit of help or advice. Finding ways to improve your study abroad experience in an early Ms. Marion van Rinsum stage will benefit your whole stay at UT. ITC building room: 2-114, E: [email protected]. SUPPORT & CONTACT 79 LEARNING DUTCH TCP DUTCH LANGUAGE COURSE ESN LANGUAGE EXCHANGE PROGRAM Even though the Dutch are known for Would you like to learn Dutch in a comfortable, flexible having sufficient conversational English way from a fellow Dutch student? And are you willing to skills, you will find it useful (and perhaps teach him or her your native language in return? Then fun) to learn some Dutch yourself. you should join the ESN Language Exchange Program (LEP). The UT’s Language Coordination Centre (TCP) offers Dutch Language course for This program, co-powered by the Student Union, international students. Learning to speak facilitates students in teaching each other their native Dutch can also improve your interaction language. You teach your language to a Dutch student, with Dutch students and improve your and in return he or she will teach you Dutch. Because interaction in class. you work in small groups, you get to decide how often you meet and what words or phrases you would like to learn: it’s all up to you! Contact ESN’s language coordinator if you need some TCP Language Centre help and to borrow Dutch study materials. Visit the LEP Contact person: Ms. Lianne Peper website to register for the program and start contacting Campus location: Vrijhof room 207 potential study partners right away. T: +31 (0)53 489 2040 E: [email protected] W: www.esntwente.nl/content/language-exchange- W: www.utwente.nl/tcp programme E: [email protected] 80 SUPPORT & CONTACT SOME USEFUL DUTCH WORDS baker(y) bar bakker bar barber kapper bicycle fiets bookshop breakfast bus boekenwinkel ontbijt bus bus stop bushalte butcher slager market milkman milk motorcycle Mr., sir Mrs., madam Ms. municipality no cafe/pub cafe nurse car auto pharmacy church kerk police station cinema bioscoop city hall stadhuis coffee day after tomorrow koffie overmorgen dentist tandarts dinner warme maaltijd Dutch Nederland English fish shop flower shop general physician Engels viswinkel bloemenzaak (huis)arts, dokter good afternoon goede middag good evening goeden avond good luck good morning greengrocer veel succes goede morgen groenteboer post office right see you later shoe shop shop station (train) straight ahead tea thank you theatre markt melkboer melk motorfiets meneer mevrouw mejuffrouw gemeente nee zuster apotheek politiebureau postkantoor rechts tot ziens schoenenwinkel winkel/zaak station rechtdoor thee dank u wel schouwburg, theater to dance dansen to drink drinken to eat to walk eten wandelen, lopen today vandaag tomorrow morgen have a nice trip goede reis tomorrow afternoon hospital ziekenhuis tomorrow evening morgenavond if you please alstublieft tomorrow morning morgenochtend information inlichtingen left (direction) library liquor shop links bibliotheek slijterij tonight train yes yesterday morgenmiddag vanavond trein ja gisteren SUPPORT & CONTACT 81 STUDENT RIGHTS & STUDENT CHARTER Your right as a student are outlined in the READABILITY Student Charter. The Student Charter and its Because the Student Charter is an official regulations govern your rights as a student and document you may use to claim your rights, the way we treat each other at the University of most of it is written in formal legal language. This Twente. It contains a description of the rights may make it difficult to read but, from a legal and obligations of students on the one hand and perspective, such language is unavoidable. In the University of Twente on the other. an effort to make things clearer, examples are occasionally given or procedures are described CONTENTS in greater detail. If you would like to obtain more The Student Charter describes rules and information on topics covered in the Students’ regulations regarding enrolment, tuition Charter, please contact Student Counselling fees, programme structure, language of Service. The same applies if you wish to consult the instruction, timetables, student counsellors and original legal wording of the Higher Education and psychologists, complaints procedures, house Research Act (WHW). rules and financial support. WHERE TO FIND THE STUDENT CHARTER TWO SECTIONS The institutional section of the Charter can be The Charter consists of (1) an institutional viewed online. The programme section is available section, which contains the rights and from your programme’s Office of Educational obligations that apply to the majority of Affairs. students and (2) a programme section which, in combination with the Education and W: www.utwente.nl/internationalstudents/ Examination Regulations (OER), includes the contact/ rights and obligations specific to each study programme. 82 SUPPORT & CONTACT GRADUATION SUPPORT If your studies are delayed you might be eligible RAVIS GRADUATION SUPPORT for financial support to complete your studies. If you are enrolled in a regular, croho certified Eligible candidates may apply for graduation UT Bachelor or Master programme you might be support within three months after the end of the eligible for RAVIS graduation support under the recognised circumstance on which you based your following circumstances only: support application. 1. board functions recognized by the UT Graduation Support Regulation AM I ELIGIBLE FOR GRADUATION SUPPORT? 2. Eligibility for graduation support is in part based 3. on the circumstances that affected your study illness and pregnancy death of partner, parents, children or siblings. progress: For more information about graduation support 1. illness, psychological problems or pregnancy visit the international students website. 2. physical, sensory, or other function disorders 3. special family circumstances W: www.utwente.nl/internationalstudents/ 4. recognised board functions: collective contact/ fixed support to be requested by societies/ 5. 6. 7. 8. 9. organizations or individual students ITC STUDENT ASSISTANCE FUND top-level sport (to be recognized by the UT The ITC student assistance fund supports ITC sports council) students who face financial problems due to top-level arts (to be recognized by the UT arts serious illness, death of family member or theft. council) You may apply for a financial contribution if your your study programme has insufficient insurance or employer does not cover the costs educational feasibility of your claim. your degree programme loses its accreditation This fund operates completely independent other circumstances not mentioned of ITC and financial problems should first be here, where not granting graduation discussed with an ITC Student Affairs and support would be considered extremely Support officer. The fund board Fund decides if unreasonable. financial assistance will be provided. Financial assistance will only cover costs partly. For more information contact Corné van Elzakker (e: [email protected]). SUPPORT & CONTACT 83 CODE OF CONDUCT The University of Twente has signed the Code The information provided by the educational of Conduct for international students in Dutch institutions to international students on the basis higher education. This document sets standards of the Code of Conduct must be in English, in the for Dutch higher education institutions in their language used for the study programme, or in dealings with international students. the native language of the international student. The educational institution must make clear what By signing the Code of Conduct, the UT offers services it provides to international students, international students a guarantee of the quality such as help with obtaining a visa and a residence of their programmes, student recruitment, permit, housing, introduction sessions and selection and counselling procedures. student counselling. In their information materials, educational institutions must specify clearly what PROVIDING INFORMATION TO the associated costs for the services are. INTERNATIONAL STUDENTS The Code of Conduct requires educational The full version of the Code of Conduct can be institutions to provide timely, reliable and easily found on the UT website. accessible information to international students about their study programmes. Specifically, W: www.utwente.nl/internationalstudents/ this includes information such as accreditation contact/ status, quality, admission requirements as well as many more important rules and procedures for international students. 84 UPON DEPARTURE UPON DEPARTURE 85 To do upon departure 86 Working in NL after graduation UPON DEPARTURE 85 TO DO UPON DEPARTURE When you have finished your studies at the UT, DEREGISTER AT THE MUNICIPALITY (GBA) it is important that you complete the following If you are leaving the Netherlands (or moving to formalities. another Dutch city) you must deregister at the GBA (Municipal Register of Enschede). Download a UT DE-ENROLMENT ‘declaration leaving Enschede’ from www.utwente. Upon departure you must arrange your de- nl/internationalstudents/departure, fill in the form enrolment at the UT (not applicable for exchange and hand it in at the Stadskantoor (Hengelosestraat students). If your de-enrolment is not arranged 52) or send it to [email protected]. in time, you will continue to be charged tuition fees. Please visit Student Service desk (Vrijhof CANCEL YOUR HEALTH INSURANCE building) to arrange your de-enrolment. Cancel your health insurance by sending an email to [email protected] with your EXPIRATION OF RESIDENCE PERMIT departure date. Be sure to file your insurance If you have a residence permit for your stay in claims before leaving. Netherlands, please note its expiration date (as stated on your residence permit card). After this RETURN LIBRARY BOOKS expiration date you are allowed to stay in the Do not forget to return any book you may have Netherlands for 28 more days. However, you are borrowed from the UT/public library. not allowed to leave the country and re-enter the Netherlands on the same residence permit. ITC STUDENTS Please note that if you graduate before the Approximately six weeks before departure, you will expiration date of your residence permit the UT receive information from Student Affairs regarding: will end your residence permit for study. • reservations for your return flight • alumni registration • notification of departure at the municipality CLOSE YOUR BANK ACCOUNT and the IND Inform your bank of your departure and close your bank account. When moving to another city • handing in your residence permit in the Netherlands inform the bank of your new • diploma legalization address. • official letter of ‘good conduct’ 86 UPON DEPARTURE WORKING IN NL AFTER GRADUATION If upon completing your studies you would like ABOUT HIGHLY SKILLED MIGRANTS to seek employment within the Netherlands you • Your gross annual salary must be at least can extend your residence permit for a maximum € 26, 605 (this amount may be adjusted duration of one year (search year extension or annually). zoekjaar). During this time you have free access • If you want to work for an organization as to the Dutch labour market to look for a job as a a highly skilled migrant, the organization highly skilled migrant (kennismigrant). has to be authorised to employ highly skilled migrants. You can find a list of these ABOUT THE SEARCH YEAR EXTENSION organizations on the website of the Dutch • The maximum duration of your search year Immigration and Naturalisation Service extension is twelve months. (IND). • • The administration fees for the search year • When you find a job as a ‘highly skilled extension are € 600. migrant’ you will need to apply for a During your search year you may not apply residence permit change of purpose. for ‘toeslagen’ (state benefits). • • You may take up a job during your search HOW TO APPLY FOR A SEARCH YEAR year to cover living expenses without EXTENSION applying for a work permit. To apply for a search year extension follow the If you do not find a job as a ‘highly skilled procedure for a change of the purpose of stay of migrant’ during your search year, you will the residence permit. Submit your application have to leave the Netherlands. before graduating: you may not reside in the Netherlands without a valid residence permit. Visit www.utwente.nl/internationalstudents/ departure for all forms required to apply for your search year extension or contact International Office for help with your search year extension application. Please note that the search year extension might not be available if you are the recipient of a scholarship that requires you to return to your home country upon graduation. UPON DEPARTURE 87 DISCLAIMER: The information in this booklet has been obtained from a number of sources, both UT related and non-UT related. While its contents have been carefully checked, some information in this booklet may change or become outdated. Government rules and regulations, prices and opening hours are subject to change during the academic year. No rights can be derived from the information presented in this document. For further questions, please contact the International Office of University of Twente, the Netherlands. PHOTO CREDITS: Many of the pictures in this booklet were taken by Joni Kantonen, a UT exchange student from Finland during the academic year 2010/2011. We would like to express our special gratitude to Joni who has been kind enough to grant us permission to use his beautiful photos in this handbook. UNIVERSITY OF TWENTE - INTERNATIONAL OFFICE Drienerlolaan 5 7522 NB Enschede The Netherlands P.O. Box 217 7500 AE Enschede The Netherlands T: +31 (0)53 489 54 24 'KPVGTPCVKQPCNQHƂEG"WVYGPVGPN 9YYYWVYGPVGPNKPVGTPCVKQPCNUVWFGPVU
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