Personal Property Forum Slides - Claims Prevention and Procedure

Transcription

Militar y Surface Deployment
& Distribution Command
Personal Property Forum
September 2015
Administrative Remarks
 Facility Accommodations - Breaks
 Survey
 Agenda - Participants
Surface Warriors…Delivering Trust
2
Defense Personal Property Program Organizational Chart
DIRECTOR, PERSONAL PROPERTY
BUSINESS PROCESSES DIVISION
OPERATIONAL SUPPORT & QUALITY TEAM
TSP Qualifications:
[email protected]
Quality Assurance:
[email protected]
Operations:
[email protected]
SPECIAL REQUIREMENTS & RATES TEAM
Domestic Rates:
[email protected]
International Rates:
[email protected]
One Time Only:
[email protected]
Billing and Invoicing:
[email protected]
Rate Filing:
[email protected]
SYSTEMS INTEGRATION DIVISION
SUPPORT TEAM
Systems Integration:
[email protected]
Newsletter:
[email protected]
SYSTEMS TEAM
PPCIG:
[email protected]
STORAGE DIVISION
STORAGE & POV TEAM
NTS/POV/DPM:
[email protected]
STORAGE MANAGEMENT OFFICE
SMO Queries:
[email protected]
NTS West Coast, Benicia, CA
NTS East Coast, Norfolk, VA
Global POV Contract CORs
EUROPE TEAM
Europe Queries:
usarmy.sembach.598-trans-bde.mbx.ppd
@mail.mil
PACIFIC TEAM
Pacific Queries:
usarmy.wheeler.sddc.mbx.sddc-pac-pp
@mail.mil
1 Sep 2015
3
Peak Season Review
Current Week = 36
Data Source: DPS Analytics (31 Aug -15)
4
2015 Peak Season
Booking Progression
15,000
15,000
10,000
10,000
3-yr
3-yr Avg
Avg Pickups
Pickups
In
In Self-Counseling
Self-Counseling
In
In Counseling
Counseling
In
In PPSO
PPSO Queue
Queue
Offered
Offered (Not
(Not Accepted)
Accepted)
Awarded
Awarded (Pickup)
(Pickup)
5,000
5,000
-20
20
21
21
22
22
23
23
24
24
25
25
26
27
28
29
29
30
30
31
31
32
32
33
33
34
34
35
35
5
Blackout Capability
6
Missed RDD Details
7
dHHG Ratio Breakout
Kansas to
Regions 1-14 Wk 21
Wk 18
8.53
Wk 19
11.26
Wk 20
49.76
Wk 21
25.31
Wk 22
0.00
Wk 23
----Wk 24
----Wk 25
----Wk 26
----Wk 27
----Wk 28
----Wk 29
----Wk 30
----Wk 31
----Wk 32
----Wk 33
----Wk 34
----Wk 35
----Wk 36
----Total
Louisiana
Regions 1-14 Wk 21
Wk 18
12.89
Wk 19
16.60
Wk 20
47.17
Wk 21
33.80
Wk 22
0.00
Wk 23
----Wk 24
----Wk 25
----Wk 26
----Wk 27
----Wk 28
----Wk 29
----Wk 30
----Wk 31
----Wk 32
----Wk 33
----Wk 34
----Wk 35
----Wk 36
----Total
dHHG Unavailability Ratio (by Desired Pickup Date)
Wk 22
13.50
15.56
54.93
47.08
0.00
0.00
-----------------------------------------------------
Wk 23
8.91
11.62
23.08
69.49
0.00
0.00
0.00
-------------------------------------------------
Wk 24
6.34
8.20
18.00
42.16
71.74
31.00
0.00
0.00
---------------------------------------------
Wk 25
8.24
8.35
8.88
39.76
54.90
30.83
77.63
0.00
0.00
-----------------------------------------
Wk 26
15.02
14.82
22.00
9.79
56.88
87.20
95.67
0.00
0.00
0.00
-------------------------------------
Wk 27
22.61
18.79
24.80
1.80
21.30
71.33
74.24
102.78
0.00
0.00
0.00
---------------------------------
Wk 28
8.53
5.77
4.00
2.07
20.50
15.31
10.03
46.33
78.75
14.92
0.00
0.00
-----------------------------
Wk 29
7.67
7.29
6.00
5.57
6.33
9.09
5.00
17.24
22.35
88.28
37.75
0.00
0.00
-------------------------
Wk 30
5.25
3.81
1.00
0.75
1.00
11.86
26.08
13.50
24.07
25.25
43.92
20.50
40.25
Wk 31
2.75
2.60
0.50
4.50
4.75
37.50
18.00
12.50
14.07
23.76
47.33
47.75
81.00
Wk 32
0.00
0.00
----0.50
1.00
0.00
0.60
0.00
1.17
1.13
7.17
1.94
3.00
---------------------
0.00
-----------------
0.29
0.00
-------------
Wk 22
14.29
15.40
40.50
89.57
0.00
---------------------------------------------------------
Wk 23
8.15
17.37
25.57
30.79
77.20
0.00
0.00
-------------------------------------------------
Wk 24
6.03
8.49
6.15
18.53
55.06
91.50
0.00
0.00
---------------------------------------------
Wk 25
28.56
26.65
4.00
9.31
30.21
39.78
2.60
0.00
---------------------------------------------
Wk 26
12.48
11.86
36.40
14.85
10.14
54.31
101.43
32.00
----0.00
-------------------------------------
Wk 27
10.00
10.67
----14.50
22.13
80.00
74.08
79.17
0.00
-----------------------------------------
Wk 28
12.89
5.08
1.00
2.13
7.33
0.00
26.93
53.95
66.30
62.43
0.00
0.00
-----------------------------
Wk 29
6.00
5.00
1.00
2.25
1.50
2.33
5.83
7.09
8.00
29.81
30.91
0.00
0.00
-------------------------
Wk 30
2.40
9.86
6.67
0.00
2.00
1.00
3.57
18.25
9.00
25.92
15.33
35.53
9.40
Wk 31
0.50
0.50
1.00
----3.00
1.00
1.00
14.83
1.50
8.20
3.20
33.38
117.44
Wk 32
0.00
0.00
------------0.00
----0.50
1.00
1.25
3.50
0.80
24.80
---------------------
0.00
-----------------
1.50
0.00
-------------
Wk 33 Wk 34 Wk 35
----0.00
----0.00
0.25
----1.50
0.00
0.00
------------0.50
------------------------1.00
0.00
0.33
0.25
0.00
1.00
1.50
--------0.00
----1.00
----0.00
1.75
0.60
1.86
1.39
0.60
0.33
DPS Analytics Down
1.47
1.26
2.09
4.30
2.70
1.93
0.00
2.60
3.52
----0.00
0.86
--------0.00
Total
Accepted
Total
Unavail
Unavail
Ratio
783
932
152
182
128
95
113
115
120
105
74
74
84
7764
10471
4897
5992
5764
3817
3329
3705
3197
3961
1611
744
533
9.92
11.23
32.22
32.92
45.03
40.18
29.46
32.22
26.64
37.72
21.77
10.05
6.35
69
59
51
28
4
3168
82
149
148
19
0
56183
1.19
2.53
2.90
0.68
0.00
17.73
Total
Total
Unavail
Ratio
Wk 35 Accepted Unavail
Wk 33 Wk 34
----0.00
--------0.00
--------------------0.00
--------0.00
0.00
2.00
------------------------1.00
----0.25
4.00
----0.67
----1.00
1.00
0.33
0.00
1.00
1.00
0.60
1.13
0.50
0.00
DPS Analytics Down
1.58
0.83
1.71
2.00
3.69
10.20
0.00
0.44
2.83
----0.00
0.00
--------0.00
319
389
87
96
81
45
58
56
62
60
30
52
39
3908
5726
2061
2044
2447
2231
2052
1870
1583
1427
412
817
1288
12.25
14.72
23.69
21.29
30.21
49.58
35.38
33.39
25.53
23.78
13.73
15.71
33.03
40
35
26
17
3
1495
50
132
39
2
0
28089
1.25
3.77
1.50
0.12
0.00
18.79
TSPs
(1-14)
Max
Unavail
Ratio
669
1840
Overall Ratio
TSPs
(1-14)
Max
Unavail
Ratio
665
1830
Overall Ratio
8
dHHG Ratio Breakout
Nevada
Regions 1-14 Wk 21
Wk 18
6.85
Wk 19
11.91
Wk 20
59.33
Wk 21
29.67
Wk 22
----Wk 23
----Wk 24
----Wk 25
----Wk 26
----Wk 27
----Wk 28
----Wk 29
----Wk 30
----Wk 31
----Wk 32
----Wk 33
----Wk 34
----Wk 35
----Wk 36
----Total
New York
Regions 1-14 Wk 21
Wk 18
12.96
Wk 19
18.63
Wk 20
37.93
Wk 21
33.63
Wk 22
0.00
Wk 23
----Wk 24
----Wk 25
----Wk 26
----Wk 27
----Wk 28
----Wk 29
----Wk 30
----Wk 31
----Wk 32
----Wk 33
----Wk 34
----Wk 35
----Wk 36
----Total
Wk 22
7.34
11.98
55.33
102.20
0.00
0.00
-----------------------------------------------------
Wk 23
5.20
4.68
78.60
2.00
19.33
0.00
-----------------------------------------------------
Wk 24
6.82
6.24
26.60
10.25
15.00
16.63
0.00
-------------------------------------------------
Wk 25
7.91
8.08
30.38
10.36
41.20
46.93
29.00
0.00
---------------------------------------------
Wk 26
9.10
9.15
8.00
15.31
37.33
35.17
110.44
64.33
0.00
0.00
-------------------------------------
Wk 27
9.44
8.45
8.00
2.00
23.40
38.50
101.33
133.67
15.33
0.00
-------------------------------------
Wk 28
6.85
7.83
----1.00
2.67
2.00
21.00
45.09
46.38
53.00
0.00
0.00
-----------------------------
Wk 29
0.00
3.00
23.00
1.50
0.50
----2.50
2.22
7.53
2.00
5.00
0.00
0.00
-------------------------
Wk 30
------------2.00
2.00
23.00
----3.67
0.83
11.36
2.69
22.80
0.00
Wk 31
5.00
5.00
----0.00
0.00
----0.50
4.75
1.33
0.50
7.36
45.27
27.57
Wk 32
--------------------1.00
0.00
----1.00
0.00
2.50
3.40
1.33
---------------------
---------------------
0.00
-----------------
Wk 22
17.75
20.27
70.96
76.62
0.00
0.00
-----------------------------------------------------
Wk 23
18.72
19.00
30.00
38.60
24.47
0.00
0.00
-------------------------------------------------
Wk 24
11.46
14.41
6.83
23.40
42.76
27.75
0.00
0.00
---------------------------------------------
Wk 25
18.50
16.97
10.08
18.17
38.29
91.38
13.43
0.00
0.00
-----------------------------------------
Wk 26
16.44
16.94
11.19
12.72
36.44
49.19
45.33
21.23
6.61
0.00
-------------------------------------
Wk 27
34.68
28.59
3.60
6.40
58.10
61.50
87.46
120.60
0.00
0.00
0.00
---------------------------------
Wk 28
12.96
11.83
50.00
0.33
25.44
2.75
16.54
36.02
60.42
20.25
0.00
0.00
-----------------------------
Wk 29
4.70
6.27
3.00
3.00
1.67
2.00
3.00
1.92
7.61
51.48
41.36
0.00
0.00
-------------------------
Wk 30
6.50
2.00
0.00
0.00
6.40
2.50
1.50
4.80
10.29
18.21
28.50
29.96
34.22
Wk 31
2.67
1.80
0.00
8.50
2.40
0.00
2.17
4.20
6.50
29.25
11.20
78.00
107.50
Wk 32
0.67
0.33
0.00
----0.33
1.25
0.75
----0.75
1.75
0.25
11.25
6.00
---------------------
0.00
-----------------
3.72
0.00
-------------
Wk 33 Wk 34 Wk 35
------------------------------------0.00
0.00
------------------------------------0.00
0.00
--------0.00
0.50
----------------0.00
----1.50
1.67
0.00
----0.33
0.00
1.00
DPS Analytics Down
0.11
0.00
0.58
0.50
0.20
0.88
0.00
0.40
0.40
--------0.25
-------------
Total
Accepted
Total
Unavail
Unavail
Ratio
147
175
40
58
42
46
47
37
54
24
35
33
36
1036
1553
1540
1103
839
1439
2351
1140
865
291
132
815
215
7.05
8.87
38.50
19.02
19.98
31.28
50.02
30.81
16.02
12.13
3.77
24.70
5.97
25
17
12
6
1
835
10
12
6
4
0
13351
0.40
0.71
0.50
0.67
0.00
15.99
Total
Total Unavail
Ratio
Wk 33 Wk 34
1.00
0.00
----1.00
0.00
----------------0.00
--------0.00
0.00
0.00
1.00
1.00
----0.00
2.00
----1.00
----1.00
0.67
0.00
0.50
1.00
0.50
0.00
----0.33
0.00
1.88
1.00
0.33
1.29
1.78
1.00
DPS Analytics Down
1.56
1.14
1.80
1.00
0.75
1.29
0.00
4.59
1.68
----0.00
2.29
--------0.00
412
542
127
124
171
82
110
129
138
96
60
98
108
6807
9752
3984
3444
4006
2617
1975
2739
2413
2294
978
2437
3071
16.52
17.99
31.37
27.77
23.43
31.91
17.95
21.23
17.49
23.90
16.30
24.87
28.44
81
58
66
60
22
2484
167
56
176
125
0
47041
2.06
0.97
2.67
2.08
0.00
18.94
TSPs
(1-14)
Max
Unavail
Ratio
674
1854
Overall Ratio
TSPs
(1-14)
Max
Unavail
Ratio
666
1831
Overall Ratio
9
dHHG Ratio Breakout
N. Dakota
Regions 1-14 Wk 21
Wk 18
55.64
Wk 19
61.93
Wk 20
8.00
Wk 21
0.00
Wk 22
----Wk 23
----Wk 24
----Wk 25
----Wk 26
----Wk 27
----Wk 28
----Wk 29
----Wk 30
----Wk 31
----Wk 32
----Wk 33
----Wk 34
----Wk 35
----Wk 36
----Total
S. Dakota
Regions 1-14 Wk 21
Wk 18
29.33
Wk 19
39.31
Wk 20
25.00
Wk 21
----Wk 22
----Wk 23
----Wk 24
----Wk 25
----Wk 26
----Wk 27
----Wk 28
----Wk 29
----Wk 30
----Wk 31
----Wk 32
----Wk 33
----Wk 34
----Wk 35
----Wk 36
----Total
Wk 22
29.53
44.12
0.00
----0.00
---------------------------------------------------------
Wk 23
50.73
65.56
----30.00
0.00
---------------------------------------------------------
Wk 24
31.08
46.31
------------0.00
-----------------------------------------------------
Wk 25
61.33
67.00
0.00
73.00
120.50
---------------------------------------------------------
Wk 26
54.25
43.40
----70.25
--------0.00
-------------------------------------------------
Wk 27
1.00
1.00
19.50
16.00
21.00
---------------------------------------------------------
Wk 28
55.64
25.50
3.00
24.50
63.78
71.50
88.00
96.00
---------------------------------------------
Wk 29
2.50
2.50
----64.00
23.50
49.00
43.00
68.00
------------0.00
-----------------------------
Wk 30
----------------46.00
100.00
56.25
28.00
34.00
------------0.00
Wk 31
130.00
130.00
7.00
----27.50
------------10.00
50.00
-------------
Wk 32
33.00
33.00
----------------4.00
----4.50
21.73
19.00
27.36
99.67
---------------------
---------------------
37.00
-----------------
Wk 22
48.29
48.29
128.50
-----------------------------------------------------------------
Wk 23
5.00
64.00
99.50
71.00
0.00
----0.00
-------------------------------------------------
Wk 24
13.67
25.80
60.00
58.67
-------------------------------------------------------------
Wk 25
64.00
64.00
38.00
44.00
42.50
---------------------------------------------------------
Wk 26
29.00
29.00
----28.67
104.00
------------0.00
-----------------------------------------
Wk 27
0.00
25.50
---------------------------------------------------------------------
Wk 28
29.33
31.33
13.00
6.00
16.20
42.75
89.50
101.50
---------------------------------------------
Wk 29
48.50
48.50
----5.00
18.50
17.50
60.67
106.50
65.67
----0.00
---------------------------------
Wk 30
----------------------------108.00
34.75
-----------------
Wk 31
21.00
21.00
----------------0.00
17.50
81.50
----105.00
---------
Wk 32
0.00
0.00
------------------------9.00
55.00
----39.67
11.50
---------------------
-----
---------------------
-------------
Wk 33 Wk 34 Wk 35
------------2.00
----------------------------2.00
0.00
------------0.00
--------1.50
----------------0.00
2.00
----33.00
3.50
----65.00
6.00
----35.00
7.00
18.50
46.50
30.50
13.00
DPS Analytics Down
25.00
45.60
34.00
74.50
37.50
14.50
----151.50
84.67
-------------------------
Total
Accepted
Total
Unavail
Unavail
Ratio
92
119
8
17
24
15
13
6
22
16
5
16
11
3861
6059
134
725
1097
778
537
344
213
379
128
380
492
41.97
50.92
16.75
42.65
45.71
51.87
41.31
57.33
9.68
23.69
25.60
23.75
44.73
9
8
9
2
0
392
349
328
867
9
0
16680
45
51
13
12
11
7
7
12
12
6
4
11
11
1604
2063
1029
501
307
206
361
744
550
188
115
155
197
10
7
3
0
0
222
62
467
86
0
0
8635
Max
Unavail
Ratio
640
1759
38.78
41.00
96.33
4.50
#DIV/0!
42.55 Overall Ratio
Total
Total Unavail
Ratio
Wk 33 Wk 34
------------------------------------42.00
------------------------0.00
----------------38.00
4.00
----42.00
--------26.60
--------7.00
----3.00
3.50
7.50
----26.17
2.50
12.00
DPS Analytics Down
13.00
5.14
0.00
11.00
84.00
73.67
----0.00
43.00
-------------------------
TSPs
(1-14)
35.64
40.45
79.15
41.75
27.91
29.43
51.57
62.00
45.83
31.33
28.75
14.09
17.91
TSPs
(1-14)
Max
Unavail
Ratio
641
1763
6.20
66.71
28.67
#DIV/0!
#DIV/0!
38.90 Overall Ratio
10
dHHG Ratio Breakout
Tennessee
Regions 1-14 Wk 21
Wk 18
19.23
Wk 19
23.50
Wk 20
30.13
Wk 21
44.00
Wk 22
0.00
Wk 23
----Wk 24
----Wk 25
----Wk 26
----Wk 27
----Wk 28
----Wk 29
----Wk 30
----Wk 31
----Wk 32
----Wk 33
----Wk 34
----Wk 35
----Wk 36
----Total
Virginia
Regions 1-14 Wk 21
Wk 18
5.51
Wk 19
7.27
Wk 20
11.77
Wk 21
18.69
Wk 22
0.00
Wk 23
----Wk 24
----Wk 25
----Wk 26
----Wk 27
----Wk 28
----Wk 29
----Wk 30
----Wk 31
----Wk 32
----Wk 33
----Wk 34
----Wk 35
----Wk 36
----Total
Wk 22
9.15
18.13
34.80
93.61
0.00
---------------------------------------------------------
Wk 23
17.25
27.95
18.79
20.12
26.40
0.00
-----------------------------------------------------
Wk 24
5.24
12.77
7.00
4.84
22.62
31.60
0.00
0.00
---------------------------------------------
Wk 25
2.06
7.17
14.40
12.71
28.62
76.69
25.06
0.00
---------------------------------------------
Wk 26
5.96
8.82
35.63
6.13
29.00
50.33
75.32
37.95
0.00
0.00
-------------------------------------
Wk 27
20.06
19.04
15.50
7.25
19.00
59.13
68.00
107.11
33.89
0.00
3.00
---------------------------------
Wk 28
19.23
3.75
4.50
2.33
0.50
23.83
15.00
31.65
76.22
41.95
0.00
0.00
-----------------------------
Wk 29
4.33
4.00
4.33
1.75
0.50
----0.50
2.44
8.71
32.29
8.46
0.00
-----------------------------
Wk 30
12.00
5.60
----0.00
----0.33
2.25
1.00
12.00
5.57
11.77
52.35
20.18
Wk 31
6.00
6.00
2.00
0.50
1.00
1.00
0.75
0.44
3.40
7.00
3.44
18.32
70.94
Wk 32
------------2.00
3.00
2.00
----0.00
1.50
4.00
0.00
3.00
2.70
---------------------
0.00
-----------------
0.10
0.00
-------------
Wk 22
4.77
6.51
14.64
50.65
0.00
0.00
-----------------------------------------------------
Wk 23
3.58
4.40
8.19
20.65
8.87
0.00
0.00
-------------------------------------------------
Wk 24
2.75
2.90
2.38
5.60
20.88
16.73
0.00
0.00
---------------------------------------------
Wk 25
2.76
3.27
3.25
9.23
22.21
48.34
40.09
0.00
0.00
-----------------------------------------
Wk 26
5.39
5.11
3.36
7.25
24.71
56.28
86.00
22.20
0.00
0.00
-------------------------------------
Wk 27
4.86
5.29
5.35
10.09
24.82
53.25
70.50
86.84
16.42
0.00
0.00
---------------------------------
Wk 28
5.51
3.74
1.48
1.00
6.03
11.79
8.61
20.84
56.79
29.94
0.00
0.00
-----------------------------
Wk 29
1.62
1.81
1.38
0.78
0.81
2.14
1.08
3.04
4.68
19.07
19.29
2.69
0.00
-------------------------
Wk 30
2.45
2.52
0.90
0.58
0.60
3.58
0.84
2.15
2.11
7.45
19.92
27.69
19.49
Wk 31
2.89
2.63
1.00
1.57
0.69
1.96
1.11
1.81
2.98
13.26
14.87
24.43
47.64
Wk 32
0.30
0.27
0.67
0.50
1.00
0.17
0.67
0.25
0.53
2.09
1.24
1.68
5.24
---------------------
0.00
-----------------
0.71
0.00
-------------
Wk 33 Wk 34 Wk 35
------------------------0.00
--------------------------------4.00
--------------------0.00
0.00
----0.00
1.00
----0.00
0.00
0.00
1.50
0.33
0.67
0.50
0.00
1.00
1.00
0.50
0.75
DPS Analytics Down
1.00
0.00
0.57
0.79
0.42
0.76
0.00
0.54
0.53
----0.00
0.41
--------0.00
Total
Accepted
Total
Unavail
Unavail
Ratio
308
399
87
145
103
60
87
92
78
73
86
84
60
3771
7216
2202
4059
2192
2390
2994
3311
2633
1780
542
1541
1403
12.24
18.09
25.31
27.99
21.28
39.83
34.41
35.99
33.76
24.38
6.30
18.35
23.38
47
78
34
28
6
1855
20
49
18
9
0
36130
0.43
0.63
0.53
0.32
0.00
19.48
Total
Total Unavail
Ratio
Wk 33 Wk 34
0.20
0.00
0.50
0.13
0.00
0.33
0.67
0.00
----0.00
0.00
1.00
0.00
----0.00
0.67
0.25
0.00
0.29
0.40
0.11
0.20
1.00
0.75
0.20
0.60
0.43
0.07
0.23
0.00
0.73
0.18
0.25
0.39
0.29
0.59
0.41
0.23
0.12
DPS Analytics Down
0.37
0.36
0.24
0.34
0.58
0.44
0.00
0.16
0.43
----0.00
0.23
--------0.00
2189
2694
544
507
540
387
430
340
380
421
281
322
281
8863
12828
3519
7092
8188
11383
10315
4968
5116
5797
3587
4181
4707
4.05
4.76
6.47
13.99
15.16
29.41
23.99
14.61
13.46
13.77
12.77
12.98
16.75
259
220
193
88
32
10108
107
89
52
25
0
90817
0.41
0.40
0.27
0.28
0.00
8.98
TSPs
(1-14)
Max
Unavail
Ratio
670
1841
Overall Ratio
TSPs
(1-14)
Max
Unavail
Ratio
674
1854
Overall Ratio
11
Personal Property Channeling
Concept Pilot
12
Agenda
Channeling Concept Background
Channeling Concept Pilot Overview
Public Review/Comment: Federal Register
Process
Additional Information
13
Channeling Concept Background
• DoD Personal Property unique demand characteristics:
o Consistency
o Concentration
o Volume
• Channeling Concept has the potential to leverage DoD requirements
to positively impact operating efficiencies, possibly translating to:
o Customer service improvements
o Simplified interaction between DoD and industry
o Reduced costs (higher Best Value Score)
14
Channeling Concept Pilot Overview
 Pilot Scope: Aggregating shipments at origin on select bi-directional traffic lanes and
awarding to one carrier, up to their maximum capacity
 Pilot Scale:
o Two high volume traffic lanes
o Washington DC to/from San Antonio, TX (incl. 75 mile radius or origin/destination)
o Norfolk, VA to/from San Diego, CA (incl. 75 mile radius of origin/destination)
o Duration - five month period of time (Nonpeak and Peak season)
 Pilot Bid Solicitation
o Bid solicitation through DPS (as a Volume Move)
o Award announcement through DPS (Volume Move)
Channeling Pilot Lanes
Washington DC
Norfolk, VA
San Antonio, TX
San Diego, CA
Federal Register Process
 Government process to communicate significant proposed program changes equally
and fairly to the public policy/process changes
 Opportunity to solicit and incorporate feedback from industry
 Process:
o Federal Register posting: 8 September
o 60 day industry comment period
o Comment collection and return to USTC/J4P
o USTC/SDDC comment review and adjudication
o Final rule posting
Current Status
Federal
Register
Notice
Release
OSD
comment
collection
60 day comment period
Proposed rule
revision &
comment
incorporation
Post
Final
Rule
Bid
solicitation
30 day comment incorporation
16
Additional Information
 Channeling Concept of Operations:
http://www.transcom.mil/dtr/coord/coordpartivfrn.cfm
 Federal Register Notice/Document Comments:
http://www.regulations.gov
17
Rate Filing Timeline
 Benefits of new timeline
• Lengthy TSP review of rankings
before TDL goes live (new TDL
avail NLT 23 Feb 16)
• Reduce shipment queue buildup
• Schedule flexibility
• De-conflicts with AMSA
Conference
2016 Projected
 Highlights
• Rd 1 Open - 11 Jan 16
• Rd 1 Close - 16 Jan 16
• Rd 2 Open - 2 Feb 16
• Rd 2 Close - 10 Feb 16
 Impact on GPA
• Will use August GPA
18
Performance Period Discussion
Pre-decisional
 Possible Perf. Periods,
•
•
•
•
1Jan - 31Mar
1Apr - 30Jun
1Jul - 30Sep
1Oct - 31Dec
Volume is average of last 3 calendar years
 Benefits of change
•
•
•
Reduce shipment queue buildup
Eliminates ‘frozen’ periods
• (March, May)
Better distributes volume evenly
across same number of periods
• Data is 3 yr average of
shipment distribution
Volume is average of last 3 calendar years
19
Customer Satisfaction Survey Update
Annual Scores
 Survey Ethics
Link Score
 Horizon
• DPS vs. iCSS
• Chapter 403, Par. C.5.d
(NTS releases not counted
as delivered)
• NTS release survey change
Login Score
HD Score
Overall
100.00
90.00
80.00
70.00
60.00
50.00
40.00
30.00
20.00
10.00
0.00
2011
2012
2013
2014
2015
 System updates
• Reworded questions (7192)
• Deleted questions
• DPS vs. iCSS
20
Special Requirements & Rates Team
21
Code 2 Details
22
Code 2 Details
23
Code 2 Shipment Count
 5,813 Code 2 shipment moves from 15 May – 1 Sep 2015
• Slide shows 16% (88 of 557) of channels with Code 2 bookings comprise 60.4% of all Code 2
Shipments booked
Channel
Shpt
Channel
Shpt
Channel
Shpt
Channel
Shpt
Channel
Shpt
Channel
Shpt
Channel
Shpt
Channel
Shpt
US88-REG 10 122 US88-REG 12 71
US40-REG 2
47
US88-REG 9
39
US45-REG 9
30
US58-REG 1
27
US68-REG 11
24
US45-REG 14
21
US84-REG 6 113 US25-REG 6
69
US84-REG 9
47 US74-REG 14 38
US49-REG 10
30
US25-REG 13
26
US68-REG 5
24
US23-REG 2
20
68
US25-REG 5
46
US88-REG 1
36
US68-REG 13
30
US58-REG 9
26
US49-REG 12
23
US23-REG 6
20
67 US40-REG 14 45
US66-REG 1
35
US68-REG 15
30
US62-REG 9
26
US49-REG 5
23
US25-REG 9
20
45 US66-REG 10 35
US42-REG 14
29 US8190100-REG 11 26
US62-REG 1
23 US4964400-REG 12 20
33
US47-REG 6
29 US8190100 -REG 6
26
US62-REG 10
23
US84-REG 12 94 US25-REG 14 58
US58-REG 6
US84-REG 2
84 US68-REG 10 57 US68-REG 12 45
US25-REG 2
83
20
US64-REG 14
20
US88-REG 6
45 US58-REG 14 32
US84-REG 11
29
US17- REG 6
25
US84-REG 10 83 US58-REG 12 55
US45-REG 2
42 US87-REG 10 32
US25-REG 12
28
US44-REG 6
25
US48-REG 6
22
US34-REG 14
19
75 US66-REG 12 55 US62-REG 12 42
US8190100-REG 12 23
US4964400-REG 6
56
US49-REG 2
US49-REG 6
US25-REG 1
US45-REG 1
31
US88-REG 14
28
US68-REG 1
25
US66-REG 11
22
US49-REG 1
19
US66-REG 5
31
US40-REG 1
27
US58-REG 10
24
US79-REG 12
22
US49-REG 14
19
US66-REG 14 73 US88-REG 13 49 US84-REG 13 40 US28-REG 14 30
US45-REG 3
27
US66-REG 2
24
US87-REG 14
22
US4964400-REG 2
19
US84-REG 14 74
US68-REG 2
52
US40-REG 5
40
Delivering Trust
24
Rate Area & Regions
25
TSP Invoicing Points
• Efforts to minimize use of MISC Item code
• Known rating engine problems (workarounds
should be listed in the smart book)
 Intra Alaska Mileage Over 14 Miles SCR
6634
 Block 18/19 Billing Issue SCR 6896/7443
• Invoice turn around may be faster if TSP
separates origin/destination charges
• Billing and Invoicing questions:
 [email protected] or DPS
Helpdesk
• GSA NOCs
26
400NG Tariff Projected Updates
 Item 225 Pickup and Delivery Service Applicable At Third Party and Self-Storage
Warehouses
• Primary Pickup (Block 19) or Primary Delivery (Block 18) TSP is required to
enter facility to service shipment at no additional cost to the government
 Item 28C Diversion language item code has been added to Syncada list
 Item 17-1 Attempted Delivery language to identify what happens when attempt is
made and it is not TSPs fault
 Add new item code for unpacking sever the ties between full pack and unpack (to
many CSS comments stating would not unpack, etc.)
 Upcoming Regionalization:
• 31 Dec 2015/1 Jan 2016
• FHAT (Ft. Rucker) > CNNQ
• FAAT (Ft. Campbell) > BGAC
 Convert Shipments:
• Standardizing delivery for converted lots delivery payment based on
government published rates
 Diversions
• Mapping, requirements, SCR 7443 and align with business rules (DTR, IT,
400NG)
27
International Tender
 Diversions
• Mapping, write requirements and create SCR 7443 to align with the
business Rules (DTR, IT, 400NG)
 Intra-Country Moves (iCM) add 7 new COS 4 channels for 2016 Rate
Cycle for OCONUS/OCONUS moves
• BE - Belgium
• GE - Germany
• IT - Italy
• NL - Netherland
• SP - Spain
• TU - Turkey
• UK - United Kingdom
 OTO Bids should incorporate all known costs in their bid
28
International Tender
 Regionalization
• 31 Dec 2015/1 Jan 2016
• FHAT (Ft. Rucker) > CNNQ
• FAAT (Ft. Campbell) > BGAC
• QFAC (Camp Zama) > QENQ
 Foreign Flag Waiver
• Updated language per HQ SDDC G3
 Update Item 215 Pickup or Delivery at Commercial Warehouse
• Primary Pickup or Primary Delivery TSP required to enter facility to service
shipment at no additional cost to the government
 Converted Shipments
• Standardizing delivery for converted lots delivery payment based on
government published rates
29
SPECIAL REQUIREMENTS & RATES TEAM
 Domestic Rates:
[email protected]
 International Rates:
[email protected]
 One Time Only:
[email protected]
 Billing and Invoicing:
[email protected]
 Rate Filing:
[email protected]
30
BREAK
31
MILITARY CLAIMS OFFICE
 Concerns
 Last Handler denial based on allegation that prior handler caused
damage without sufficient/or any evidence to support the allegation.
 75 Day period for reporting loss and damage.
 Third party claim services.
 TSP's responsibility to mitigate water/mold issues.
32
Claims Score
 Why?
 GAO-03-367, BPWGs,
Feedback
 Will make program rankings
more objective
 Will improve claims process
for Service Members and
engaged TSPs
Section
Measure
Definition
Metric
Value
BVS
%
A
Average Days to
Dispose of Claim
Days from Filing to
Disposal of the
Claim
Average Days
15 pts
3%
B
Late Payment
Percent reporting
payment not
received within 30
days
% Late
15 pts
3%
C
Percentage of
Over-Aged Claims
Percent of claims
“Not Disposed”
within 60 Days
% Over-aged
15 pts
3%
D
Success in Diverting
Claims from
Services
Percent of Total
Claims Submitted to
Military Claims
Office
% Not
Divert
ed
15 pts
3%
E
Customer
Satisfaction with
TSP
Measure of “how
satisfied” customers
are
Average
Satisfaction
Score
40 pts
8%
100 pt
20%
Total Claims Score
33
Claims Score Plan
 Working Group to
streamline metrics,
placeholder SCR 7413
 Objective measure
 Can comprise a % of the
Best Value Score
 Requirement target 4th qtr
FY16
 Implementation TBD
 Thoughts?
34
Operational Support and Quality Team
35
DRAFT - SDDC PAM 55-4
Draft Changes:
1.0 Definitions
- Market – Programs listed in this document which define areas where a TSP can move
DP3 shipments, including domestic interstate, intrastate, mobile home/boats,
international household goods, and international unaccompanied baggage
− Open Season: A specified time period when applications are accepted for new entrants
in any given portion(s) of the Defense Personal Property Program. The timelines,
channels, and other parameters for each open season will be announced by SDDC
- Prepaid Transportation Expenses – Payments for transportation of shipments for
which the revenue has not been recorded
2.0 Introduction
- Open seasons will be only where additional capacity is needed as determined by SDDC
- Non-uses will be for a minimum of 30 days – reference SDDC-PP Advisory 14-0040
- TSP’s Voluntary Withdraw language
36
3.1.4 Company Experience Requirements
- a spreadsheet to include all shipments moved under their own authority within the
5 year timeframe
3.1.6 Outsourcing TSP Responsibilities
- TSP will populate contact information into ETOSSS (not just exclusive move
manager info) and if requested, manager must provide names as on the BL
- For International TSP’s the following services must be performed at the offices of
the TSP independent of any other person, firm, or corporation; 1)Shipment
Management: 2) Coordinating operational functions; 3) Selecting and Executing
necessary agreements with origin and destination agents port agents and general
agents overseas; and 4) Paying origin/destination agents, underlying carriers, port
agents, and general agents overseas for services rendered
- reference SDDC-PP Advisory 14-0057
3.8 Performance Bonds
- Removed: “or 2.5% of previous year DoD revenue, whichever is greater for the
domestic and international bonds”
- reference SDDC-PP Advisory 14-0013
37
3.9 Financial Data/Statements/Ratios
a. A copy of the balance sheet and statement of cash flows from the most recent year end
reviewed or audited financial statements must be provided to the QA org box within 150
days of fiscal year end
b. 1. Quick Ratio (1 to 1 or Greater): Cash and cash equivalents includes currency, coins,
checks received but not yet deposited, checking accounts, petty cash, savings accounts,
money market accounts, and short-term, highly liquid investments with a maturity of three
months or less at the time of purchase such as U.S. treasury bills and commercial paper.
The items included as cash and cash equivalents must also be unrestricted. Revolving
credit facilities or other line of credit financing arrangements are not considered cash or
cash equivalents and should not be included in the quick ratio calculation.
Details of the quick ratio calculation must be provided in the comments section of Part I
(Financial Certification) of the Financial Statement Web Form. Alternatively, independent
financial representative can provide a spreadsheet or other suitable form that depicts the
details of the quick ratio calculation to the SDDC financial quals email org box. In either
case, all accounts and account data used in the calculation must be resident in Part III of
the submission. Specifically, the cash and trade accounts receivable amounts must be
clearly identifiable in the accounts data in Part III.
38
b. 2. Debt to Equity Ratio (4 to 1 or Less): Details of the debt to equity
ratio calculation must be provided in the comments section of Part I
(Financial Certification) of the Financial Statement Web Form.
Alternatively, independent financial representative can provide a
spreadsheet or other suitable form that depicts the details of the debt to
equity ratio calculation to the SDDC financial quals email org box. In
either case, all accounts and account data used in the calculation must
be resident in Part III of the submission. Specifically, total liabilities and
total equity must be clearly identifiable.
39
4.0 Additional DOD Participation Requirements
 Added “ and a spreadsheet to include all shipments moved under their own authority within the 5
year timeframe” to all market approval paragraphs
 Approved DOD TSPs Seeking Additional OTO Approval
 Domestic Boat and/or Mobile Home: TSPs must update their ETOSSS in DPS indicating they
wish to expand their market to include Boat and/or Mobile Home approval. TSPs must have their
insurance provider submit an independent Certificate of Cargo Liability Insurance for Boat/Mobile
Home. The minimum coverage amount per shipment is $50,000. No other form of insurance
information will be accepted. No performance bond is required for Boat/Mobile Home approval.
 International Household Goods, Unaccompanied Baggage and/or Boat: TSPs must update their
ETOSSS in DPS indicating they wish to expand their market to include Boat, Household Goods
and/or Unaccompanied Baggage. TSP’s must have at least one (1) year of continuous service as a
DOD-approved International TSP and have accepted rates on file. TSP’s must also have a
satisfactory performance score within the INTL iHHG and/or iUB markets during the current annual
(12 month) rate cycle. TSPs must have their insurance provider submit an independent Certificate
of Cargo Liability Insurance for Boats. The minimum coverage amount per shipment is $50,000. No
other form of insurance information will be accepted. No performance bond is required for Boat
approval.
40
DRAFT 6.1 Changes in Required Administrative TSP Information
a. SDDC may, at their discretion, request current reviewed or audited
financials. SDDC does not recognize a TSPs SCAC or a TSPs
operating authority as an asset.
41
PPSO ACTIONS
Total of 544 Suspensions
(GBLOC Market & GBLOC)
Regular Suspensions
8 Apr to 25 Aug 2015
40
33
15
12
10
6
6
2
2
2
1
1
Overall suspensions had minimal impact on overall capacity
42
PPSO ACTIONS
*The DTR Part IV Chapter 405 Quality Assurance lists these
violations as grounds for Immediate suspensions.
Immediate Suspensions
8 Apr 2015 to 25 Aug 2015
111
110
98
72
Turnbacks
Shipments left at
origin warehouse
past RDD
Missed Pickups
Refusal/Timeouts
9
6
False statements &
documentation
Abusive language
4
4
Smoking
Theft
Overall suspensions had minimal impact on overall capacity
43
SDDC Actions
19 Non-use actions taken by SDDC



8 Apr to 25 Aug 2015
Multiple turnbacks
Multiple missed pickups
Determinations based on:
 Number of shipments
turned back
 Timeframe when occurred
 Shortfuse
 Impact on the customer
44
Missed RDD
45
Missed RDD Code 2 vs. Code D
46
Foreign Flag Waivers
 Purpose:
•
•
Compliance US Cargo Preference Act
Supports National Security Goals
 Key requirements
•
•
•
Documented description of efforts made
to secure U.S. flag TSP and copies of
email traffic to/from U.S. Flag Ocean
Carriers indicating non-availability with at
least two (2) U.S. Flag Carriers contacted
Submit request to G3 at
[email protected]
 Not more than 15 calendar days
following the date of HHG pickup.
 Not less than seven (7) calendar days
prior to booking cargo with a Vessel
Operating Common Carrier (VOCC).
HQ SDDC’s email response to each
individual FFW request will serve as the
official decision
 Common problems
•
•
•
Late requests
Poor communication between TSP and
Port Agent
Missed RDDs and inconvenience claims
47
Intrastate Qualification
 Why?
 Intent was to better understand where we have capacity
• for a specialized market for intrastate shipments
• to better align capacity with volume
• to position DoD to better compete with residential and corporate
accounts by incentivizing TSPs to commit resources to specialized
intrastate programs
• Examples
• 2015: 531 Intrastate TSPs filed rates, moved 11,103 shipments
• Some states now have more TSPs than annual shipments
 Advisories issued 15 May 2015 (15-0093), 9 Jun 2015 (15-0103), and
1 July (15-0115) removing requirements and allowing more time for
industry to comment
48
 Results
 Primary Comments
• Poor Timing, Conflicts with Peak Season
• Reconsider/delay
• Communication with industry
 Reason/intent
 Clearly define requirements/criteria
 Federal register
 Opportunity to Comment
• Impact to Freight Forwarders
• Small Business Impact
• Warehouse Why is one required/Leased/Long term Agreement
• Authority to conduct
• Will TSPs be removed
• Need True Open Season
49
 Way Forward
• Decision to postpone proposed new intrastate requirements
 Opportunity to clearly define criteria/improve communications
 SDDC will assess data and potential impacts prior to
announcements
• IAW 400NG Item 8 continue removing approvals for nonparticipating TSPs
 SDDC tracks approvals by state
• Prevent TSPs from filing rates where they have no approval
 Helps better determine Intrastate capability/capacity
• Define future ‘open season’ requirements
50
General Industry Concerns/Input
 Minimum Performance Score announcement
• Timing tied to Tariff/Tender
 Rate Filing/Performance changes
• Ranking data in advance to performance period
 Common Financial and Administrative Control
• Requirement to declare
 2016 Peak Season Business Rules
51
LUNCH
1145-1300
52
 Office of the Deputy Assistant Secretary of Defense
Transportation Policy
• Base Access – COL James H. Utley, II
• Regionalization – Mr. Ronald L. Black
53
Defense Travel Management Office
Motor Carrier Installation Access
• Background
– OSD (Intelligence) is DoD’s proponent for installation access policy
– Due to recent shootings at military installations, DoD Components are performing
background checks on truck drivers when they enter an installation
– Drivers often face lengthy wait time times to access facilities as a result, according to
industry
– In coordination with NDTA, issued survey to collect and validate carrier wait time data
• Challenges
– Standardizing access procedures, to include driver credentialing and disqualification criteria,
across hundreds of DoD installations
– Gaining buy-in across the Department to accept the Transportation Worker Identification
Credential (TWIC), when combined with a bill of lading, for identify-proofing and vetting
• Way Forward
– Leverage Physical Security Review Board to develop standard access procedures
– Build consensus with DoD physical security representatives to accept TWIC for identity
proofing and vetting
54
Office of the Deputy Assistant Secretary of Defense (Transportation Policy)
Personal Property Shipping Office Consolidation
•
•
Initial state
– 139 Service-run Personal Property Shipping
Offices (PPSOs)
– Each office performs shipment management,
counseling, quality assurance, and local functions
Consolidated state
– Consolidation of shipment management functions
to 10 Joint Personal Property Shipping Offices
(JPPSOs) and Consolidated Personal Property
Shipping Offices (CPPSOs)
– Customer store fronts maintained for counseling,
quality assurance, and local functions at Personal
Property Processing Offices (PPPOs)
PPSO
PPSO
Shipment
management
Shipment
management
Front office
Front office
PPSO
PPSO
Shipment
management
Shipment
management
Front office
Front office
PPPO
PPPO
Front
office
Front
office
JPPSO
Shipment
management
PPPO
Front
office
PPPO
Front
office
55
Personal Property Shipping Office
Consolidation (Cont.)
•
•
•
•
•
Program began in 2011
Joint Services Team (JST) formed to
•
support effort and promote collaboration
- Conducted an economic analysis of
alternatives
•
- Established business rules and
outlined consolidation steps
•
- Developed tools to track and monitor
progress
Additional benefits
Established a forum to address issues,
exchange information, and enable
collaborative planning
Centralized back office functions improved
TSP relationships and oversight
Enabled conversion from manual files to
electronic files
Improved customer service through call
centers and consistent delivery of service
56
Objectives
Reduce administrative and facility costs
while continuing to meet customer
requirements
Standardize and streamline business
processes
Gain efficiencies across all program
elements
Defense Personal Property System (DPS)
Briefing Type: Informational
For
on
14 September 2015
Ms Roni McDaniels
Deputy Program Manager
Ms Roni McDaniels/TCAQ PEO-T/618-220-4524/3 Sep 2015
UNCLASSIFIED
Together, we deliver.
57
Agenda
• FY15 Releases Deployed
• FY16 Planned Releases (Tentative)
• FY17-18 Notional Releases
• Engagements
UNCLASSIFIED
58
FY15 Releases Deployed
Release
Capability
Install Date
2.0.0
TSCR 7127, Rate Filing (Replaced COTS Manugistics functionality for
Workbench TSP Proposed Annual Rates Uploads)
2.1.0
SCR 6995, Personally Procured Moves (PPMs)
SCR 7048, PBP&E Weight Entitlement
TSCR 7243, Security Remediation
SPRs 6784 and 7140, Overlapping Rate Cycle Dates
20 Mar 2015
2.1.1
TSCR 7135, Windows Server 2012 COTS Upgrade
(Operating System upgrade on WebLogic Servers)
5 Jun 2015
2.1.2
SPR 7412, (Severity 2) Shipment Status Reversal
12 Jun 2015
2.3.0
TSCR 7192, CSS (Out-of-Cycle)
SCR 6975, Refused Shipment Award Rolled to Next Eligible TSP
SCR 7223, Self-Counseling Improvements
SPR Maintenance Release
31 Jul 2015
UNCLASSIFIED
5 Feb 2015
59
FY16 High-level planning schedule
OCT
NOV
DEC
JAN
FEB
3.0.0
11/6/2015
2.6.0
2.5.0
10/2//201510/30/2015
10/9/2015
MAR
APR
MAY
3.2.0
3.1.0
1/8/2016
JUN
3.3.0
JUL
3.5.0
2.5.0
TSCR 7135, Windows Server Upgrade
2.6.0
SCR 7291, Claims Quick Fixes & SPR Maintenance
3.0.0
TSCR 7347, Stand-up of BPMS (webMethods)
3.1.0 (BRAVO)
TSCR 7283, Java 7/8 Upgrade; TSCR 7334 Siebel Open UI
3.2.0 (ECHO P1)
TSCR 7129, User Management and Access Control
3.3.0 (ECHO)
SCR 657, Doc Image/Mgt & User Matrix
3.5.0 (LIMA)
Rate Filing Maintenance Release #2
SCR 7346, RF BRF Upload & Workbench Date/Time Format Mismatch
3.6.0 (MIKE)
(Previously 3.4.0)
SCR 7108, New Personally Procured Move (PPM) Checklist
SCR 7168, DPS TGET Manual Override Army TAC & MDCs
SCR 6799, Unmask Full SSN on DD Form 1351-2
TSCR 7348, Short Fuse Click Count Fix
TSCR 7353, Short Fuse Shipment Locks Not Unlocking at 5 Minutes
TSCR 7190, TGET Interface Format Changes
4.1.0 (NOVEMBER)
TSCR 7134, Oracle 12c COTS Upgrade
AUG
SEP
3.6.0
OCT
4.1.0
DRAFT FY16 Planning Pending Contract Mod
UNCLASSIFIED
60
FY17 Notional Releases
Capability
SCR 6781 Non-Temporary Storage (NTS)
TSCR 7408, TOPS NTS Data Migration
SCR 6771, TAC and Accounting Codes
SCR 6604, Claims Redesign and Technical Migration
SCR 7393, Self-Counseling Improvements and Technical Migration
SCR 6575, AAFES and NAF Capability
Emergent/regulatory SCRs (Out-of-Cycle)
COTS Upgrades and Architecture Improvements
UNCLASSIFIED
61
FY18 Notional Releases
Capability
SCR 6282, Digital Signature (CAC)
SCR 6522, Digital Signature (Non-CAC)
Direct Procurement Method (DPM)
SCR 3479, Automatic Reweighs
SCR 5232, Joint/Combined Spouse Moves
SCR 3578, Shipment Routing Options and Traffic Management Decision
SCR 2033, Redesign of Dates Fields
SCR 6550, Archiving Capability
SCR 6708, Low Bandwidth Capability
Emergent/regulatory SCRs (Out-of-Cycle)
COTS Upgrades and Architecture Improvements
UNCLASSIFIED
62
Engagements
• 15 – 16 Sep 2015 – Post Peak Season Hot Wash, Arlington, VA
• 18-21 Oct 2015 – International Association of Movers Annual
Meeting, San Diego, CA
• 20-23 Mar 2016 – American Moving and Storage Association
Annual Education Conference, New Orleans, LA
UNCLASSIFIED
63
QUESTIONS?
UNCLASSIFIED
64
BREAK
65
Military Services
 Joint Operations Board/
NTS Invoice Reconciliation Project Status
 Military Service Headquarters Panel
• Navy: Invoice Processing
• Air Force: Service Update
• Army: Army Consolidations
• Marine Corps: Customer Satisfaction Survey
66
Personal Property
Joint Operations Board
14 September 2015
67
Joint Operations Board
• The Joint Operations Board (JOB) is the Joint Personal
Property/Household Goods operational/execution working group
committed to working together across Government activities and
stakeholders in gaining efficiencies and standardization across all
program elements of the Department of Defense (DoD) Personal
Property Enterprise.
• Members:
•
•
•
•
•
•
Army – Army Personal Property Lead Element (APPLE) and Army Sustainment
Command (ASC)
Navy- NAVSUP Global Logistics Support (GLS) and NAVSUP HQ
Marine Corps – MCHQ Personal Property Section
Air Force – Personal Property Activity (PPA)
Coast Guard
SDDC (New as of Aug 15)
68
JOB Collaboration
Personal Property Joint Services Team (JST)
Policy/Systems Requirements/ Business Strategy, Joint Regionalization Planning
Oversight
Members: OSD, USTC. SDDC, Services HQ Reps, DFAS, APPLE, GLS, PPA
Personal Property Joint Operations Board (JOB)
Tactical Strategy, Operational Execution Management, Joint Standardization
Members: GLS, PPA, APPLE, MC & CG Services HQ, SDDC
JPPSO Directors Working Group
Share best business practices, identify issues/concerns impacting JPPSO operations
Members: All Services PPSO/JPPSO Directors
Subject
Matter
Experts
Training
Standardization
Sub-Working Group
Performance Metrics
Sub-Working Group
Counseling
Sub-Working Group
Storage
Management
Sub-Working Group
Customer Support
Strategy
Invoice Processing
Sub-Working Group
Joint Regionalization
Project
Implementation
Excess Costs
Sub-Working Group
Aged NTS Manual
Invoice Reconciliation
Project
Marketing &
Communications
Sub-Working Group
DFAS/Services
Invoice Submission/
Rejection CPI Project
69
Standardization
• Objective is to standardize the customer
experience and gain efficiencies
• A Joint, collaborative approach enables sharing of
best practices
• Deliverables include consistent
Training
Procedures
Metrics
Communication
• The result is a consistently high level of service
70
Standardization Strategy
FY15
FY16
FY17
FY18
FY19
Storage
Management
Counseling
Shipment
Management
Quality
Assurance
Movement
Support
Training
Invoice Processing
Missing LOAs
Missing Delivery
Dates
Pre-move Surveys
Reweigh
Customer
Communications
Performance
Metrics
Invoice
Submission/Rejection
Shipping
Documents
No Entitlement
Overweight/Excess
Invalid/Missing
Costs
LOAs
Follow-up with
Paperwork/Signatures
Witness Reweighs
Excess
Cost
Orders
Difficulty Contacting
Members
Assessorial Approvals
Motorcycles
Valid addresses
Customer
Support
Copies of Inbound
Paperwork
Pre-Approval for SIT
Long Delivery
Process
Firearms/Restricted Design of DPS for
Items
Inbound Clearing
Escalating to Tier II
(PPSO/JPPSOs)
Contact Info (TSP
and PPPO)
71
Other JOB Focus Areas
• P/JPPSO Issues/Concerns impacting operations
– Policies/Business rules - clarification of internal
procedures
– Complex or unnecessary processes
– Inconsistent execution
• New requirements or changes impacting
operations
• System issues
• Joint Services Team (JST) assignments
72
NTS Manual Invoice
Reconciliation Project Status
Date
Project Timeline
Current Status
Jun 2013 RSMO’s Initial Request for Invoices
PPSO Researching
Jan 2014 DFAS Completed Analysis
TSP Researching
May 2014 Establish NTS Aged Invoice Working Group
Sep 2014 SDDC Advisory to Resubmit Invoices
Finance Centers Researching
Invalid Orders
Amount
$2,646,118.20
$151,584.99
$5,401.84
$61,690.31
Expired Line of Accounting
$186,607.27
-188 NTS TSPs submitted invoices
Submitted to Finance Center for Payment
$230,902.41
-6,351 Invoices submitted
Settled
$565,058.45
-Total amount claimed as unpaid: $3,847,363.48
# of TSPs with 100% Settled Invoices
Jan 2015 Project Submission Cutoff
22
73
Status Updates
• SDDC will continue to provide periodic status updates on the
overall progress via email
• P/JPPSO will provide status updates of the trackers
• Payment status can be obtained via:
My Invoice through WideAreaWorkFlow
https://wawf.eb.mil
Thank you for your patience!
71
Questions
75
Navy Personal Property/
Household Goods
Presented by:
Deb McGlennon, Household Goods Program Manager
September 2015
The NAVSUP Enterprise
76
Navy
 Navy Organization structure
 Roles/responsibilities
 Issue resolution flow
 Navy Audit – changes in business processes that will
affect TSPs
 Supporting documents required IAW DTR
 Using ‘My Invoice’ system to check status of payments
 Invoicing origin and destination charges separately
 Assessorial requests – complete description
77
Navy Household Goods Enterprise
78
Headquarters U.S. Air Force
Integrity - Service - Excellence
Personal Property
Policy
Mr. Michael J. Topolosky
HQ USAF
Synergistic Enterprise Effort
Strategic
- Liaises w/ HAF staff, Military Services, SDDC & TRANSCOM
- Staffs packages
- Publishes policy
- Approves procedures, transformation initiatives
- Partners with HQ PPA to transform the AF PPTY enterprise
AF/A4LR
Operational
PPA HQ
- Executes PPTY operations through assigned JPPSOs
- Work with MAJCOMs to influence PPSO/PPPO performance
- Subject matter experts for personal property issues
- Integrates programs and processes
- Proposes PPTY transformation initiatives
- Consolidates data from across the enterprise
- Executes executive agency functions
- Formulates plans for A4LE
Tactical
JPPSOs
- Manage domestic & international shipments,
storage in transit and non-temporary storage
- Liaise with commercial industry partners
- Ensure payment for services
- Ensure quality experiences
- Answer questions and resolve issues
TBD
Det 1
PPPO
PPPO
PPPO
PPPO
Det 2
Det 3
PPPO
(PPPOs (120+ worldwide)
PPPO
PPPO
TBD
PPPO
PPPO
PPPO
80
Scope of AF PPTY Business
CONUS AF JPPSOs, CY13-CY14
Shipments processed in TOPS
CY13 TOPS Shipments: ~49K
CY14 TOPS Shipments: ~49K
Change from CY13-CY14:
1% increase
PPTY Outbound workload handled by
AF-Managed JPPSO/PPSO/PPPOs
Total Shipments (Coded and PPMs)
CY13:
245,172
CY14:
250,265
Change:
+5,093 (up 2.0%)
49,712
20%
110,470
43%
Coded Shipments (DPS and TOPS)
CY13:
154,055
CY14:
160,182
Change:
+6,127 (up 3.8%)
90,083
37%
DPS-Coded
DPS-PPMs
TOPS-Coded
Shipments processed in DPS
CY13 DPS Shipments: ~196K
CY14 DPS Shipments: ~201K
Change:
2.3% increase
PPM Shipments
CY13:
91,117
CY14:
90,083
Change:
-1,034 (down 1.1%)
In CY14, USAF installations managed
21,833 Non-Temporary Storage lots
In CY14, USAF installations managed
29.4% of all DOD shipments in DPS
81
Questions?
82
UNCLASSIFIED
2015 SDDC Personal Property Forum
14 September 2015
Martin W. Leibolt
Army Personal Property
Lead Element
[APPLE]
UNCLASSIFIED
Agenda
• Army J/C/PPSO concerns identified with
Transportation Service Providers (TSP)
• Army J/C/PPSO challenges with 2015 Peak
Season
• Army Consolidation timeline
• Army Consolidation end-state
84
UNCLASSIFIED
TSP COMMUNICATION
• Consistent concerns from Army transportation offices
indicate a lack of communication between TSPs and DoD
customers.
– One office reported 200+ Missed Pick Ups from NTS facilities
due to lack of communication between TSPs and NTS TSPs.
– When requesting shipment information from TSPs noted on BL,
TOs are advised to call a different TSP for the information.
– TSPs are notifying customers of their shipment arrival via email
and not attempting to reach them via phone.
– TSPs are not communicating shipment arrival information in DPS
i.e. delivery date or agent information.
– Reestablish Move Coordinator program. Confusion for
customers due to calls from premove surveyor, dispatcher,
driver, local agent.
85
UNCLASSIFIED
J/C/PPSO Challenges
• Communicating recent entitlement changes of PBP&E to
customers.
• Difficulty contacting customer when only a government email
address is available in DPS. Recommend mandatory use of
personal email addresses especially for separates and retirees.
• The dropdown list to choose a PPPO office creates confusion and
frustration for customers. Recommend system change that will
allow DPS to select PPPO based on origin zip code.
• DPS does not always reflect correct TSP Origin/Destination Agent
representation. Needs updating.
• J/C/PPSOs need override ability of DPS to unlock short suspense
shipments.
• DPS should factor in and adjust weight of packing material and
PBP&E prior to sending automatic emails to customers advising
86
them that their shipment is overweight.
UNCLASSIFIED
Army Consolidation CY15 – CY18
Ft Stewart (SE) + 18,241
*Puget Sound (NW) + 12,053
*Detroit Arsenal (MA) + 4,421
*Carlisle Barracks (MA) + 2,794
*Ft Knox (MA) + 6,979
End-State JPPSO:
ARMY
JPPSO Mid-Atlantic (MA) Fort Belvoir
JPPSO Northwest (NW) Joint Base Lewis McChord
CPPSO Fort Hood
NAVY
JPPSO Southeast (SE) Jacksonville
JPPSO Southwest (SW) San Diego
JPPSO Japan – Yokusuka
CPPSO Norfolk
AIR FORCE
JPPSO North Central (NC) Colorado Springs
JPPSO South Central (SC) San Antonio
JPPSO Northeast (NE) Chelmsford
CY17
CY16
Camp Zama (JA) + 1,368
CY15
CY18
Ft Irwin (SW) + 3,783
Ft Hauchuca (SW) + 5,786
Ft Buchanan (SE) + 2,379
Ft Polk (SE) + 6,568
Ft Gordon (SE) + 8,640
*Ft Riley (NW) + 11,976
*Ft Leonard Wood (NW) + 6,834
*Ft Drum (MA) + 12,173
*Ft Hamilton (MA) + 3,876
*Ft Bliss (CPPSO Hood) + 16,931
Ft Benning (SE) + 10,848
*Ft Sill (NW) + 8,767
*Ft Bragg (MA) +27,701
Redstone (SE) + 3,434
Ft Rucker (SE) + 4,954
*Ft Leavenworth (NW) + 6,933
*Ft Campbell (MA) + 16,345
*West Point (MA) + 3,229
Current CY18
MA: 49,908 127,426
NW: 22,839
69,402
Hood: 23,058
39,984
*number of shipments realigned to Army J/CPPSOs
UNCLASSIFIED
Army Consolidation (End State)
9 J/CPPSO Centers of Excellence
JPPSO North West (A)
Joint Base Lewis McChord, WA
Montana
Washington
JPPSO-NC (AF)
Colorado Springs, CO
North Dakota
JPPSO-NE (AF)
Chelmsford, MA
Minnesota
Maine
Wisconsin
South Dakota
Oregon
Idaho
VT
Wyoming
Michigan
Nebraska
Iowa
Utah
Colorado
Kansas
Indiana
Ohio
West
Virginia
Missouri
Virginia
Kentucky
Arizona
Arkansas
Tennessee
i
Alabama
Mississippi
Louisiana
JPPSO South West (N)
San Diego, CA
CPPSO-HOOD (A)
Ft. Hood, TX
JPPSO-SC (AF)
San Antonio, TX
North Carolina
South
Carolina
New Mexico
Texas
MA
Pennsylvania
California
Oklahoma
N
H
CT
Illinois
Nevada
New York
Georgia
Florida
JPPSO Mid Atlantic /
Army Personal Property
Lead Element
Ft Belvoir, VA
CPPSO-Norfolk (N)
Norfolk, VA
JPPSO South East (N)
Jacksonville, FL
Marine Corps Personal Property
Transportation Program
14 September 2015
“Observations of Customer Support”
An informal review of Customer Satisfaction Survey
comments from 1 Jan 2015 to the Present
Presented By:
Fred Hyden, Section Lead, Personal Property and
Passenger Transportation Section
Unclassified
85
• Worst move of my career.
• Items often tossed in together without proper
wrapping (or in some cases, no wrapping at all).
• While professional, did a poor job of packing and
labelling.
• The truck broke down and the HHG items were left
on the side of the road. There was no
communication from the TSP Coordinator.
• Re-assembly of our goods was very rushed and not
done properly
• I made a claim for the speaker and was denied.
86
• Baggage shipment from Oahu, HI to San Diego, CA
weighing 400lbs. It took 49 days to have it delivered.
For comparison, I shipped two footlockers using the
USPS weighing 200lbs and they arrived in Oceanside,
CA three days later.
• Movers mixed in leftover Pizza and other trash with my
HHG items.
• My wife's vehicle was hit by the moving truck, resulting
in over $7,000 worth of damage.
• One of our best moving experiences in 20 years.
• Both the crews on both sides were professional. Of all
the horror stories I have heard, this move was great.
87
• Questions? Please call us.
• Marine Corps Personal Property and
Passenger Transportation Section:
• 703.695.7765
88
Industry Association Panel
American Moving and Storage Association
International Association of Movers
93
Closing Comments
 PPF Survey
 Future PPF’s
94

Personal Property Forum Slides - Claims Prevention and Procedure

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