JPPSO-HI

51 Logistics Readiness Squadron
“Everybody
Everybody Wants Some!”
Some!
51 LRS Best Practice:
DPS Cyber Café
DPS Cyber Café
•
Established a DPS Cyber Café for customers in the TMO office. Provides easy access to six computers, with on demand / over‐the‐shoulder assistance from TMO professionals.
•
Improved use of office space and manpower with same workload (busiest Personal Property Section in PACAF): – Better use of personnel to complete the booking of customer’s shipment in DPS
– Provides more time for direct customer interaction vice mass briefings
– Manpower savings: mass briefings reduced from 3 sessions/day twice a week Manpower savings: mass briefings reduced from 3 sessions/day twice a week
to 1 session once a week
– Time savings for the customer: two visits totaling 80 mins reduced to one 20‐min visit. One Stop Shop!
– Able to meet additional workload during HHG peak moving season without increasing briefings
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Inconvenience Claims
Inconvenience Claims
• It
It is the carrier
is the carrier’ss responsibility to pickup and responsibility to pickup and
deliver personal property shipments on the agreed date.
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• Failure to do so can cause serious inconvenience to the DOD members/employees and family
to the DOD members/employees and family
• and can result in the expenditure of funds by the member/employee for lodging, food,
member/employee for lodging, food,
• rental/purchase of household necessities, and directly related miscellaneous expenses
directly related miscellaneous expenses.
Inconvenience Claims
Inconvenience Claims
• The
The carrier will acknowledge receipt of the carrier will acknowledge receipt of the
claim filed by the member or a PPSO within seven calendar days from the date of receipt
seven calendar days from the date of receipt.
• Carrier’s maximum liability for lodging will not exceed the per diem lodging rate based on
exceed the per diem lodging rate, based on the number of people in the member’s/employee’s
member
s/employee s family. family
Inconvenience Claims
Inconvenience Claims
• Expenses: Out‐of‐pocket expenses are all expenses incurred by a member/employee i
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because they are not able to use the items in their shipment or to establish their household. h i hi
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Expenses include but are not limited to l d i
lodging, meals, laundry service as well as l l
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furniture and/or appliance rental and/or purchase of items such as towels, pots, pans, h
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paper plates and napkins. Inconvenience Claims
Inconvenience Claims
• In the event of a disputed claim, the origin PPSO (for missed pickup) or destination PPSO (for failure to deliver) will make
pickup) or destination PPSO (for failure to deliver) will make every effort to resolve the dispute between the member/employee and the TSP. Should I disagree with the PPSO
PPSO resolution, I may appeal the case to SDDC within 10 l ti
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t SDDC ithi 10
days of notification from the responsible PPSO. I understand the decision of SDDC is final and the claim must be settled within 10 days from the date of the SDDC final decision. If SDDC determines the claim is valid, and I refuse to pay or resolve the claim, SDDC may place my company in non‐use
resolve the claim, SDDC may place my company in non
use and convene a TSP Review Board to determine if further punitive action should be taken.
PER DIEM ALLOWANCE FOR CIVILIAN
• Within
Within CONUS: Travel by POC or commercial means CONUS: Travel by POC or commercial means
up to the Standard CONUS rate ($123 as of 10/1/2010) set by the General Services Administration (under Lodgings‐Plus) for employee, 75% of the employee’s computed rate for the spouse &
& each dependent age 12 or older, and 50% for each hd
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dependent under age 12.
• Outside CONUS: Per diem locality rates with the Outside CONUS: Per diem locality rates with the
same fractional amounts for dependents listed above.
PER DIEM UNIFORMED SERVICE MEMBER
• Travel
Travel by POC: Per diem for the member is at the flat by POC: Per diem for the member is at the flat
Standard CONUS rate ($123 as of 10/1/2010)
• Travel by Commercial Means: Per diem for the y
member is at Lodgings‐Plus rate for the new PDS or the rate for the delay point if the member stops overnight.
• Dependent: Per diem is 75% of the member’s age 12 or older, and 50% for each dependent under age 12.
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SEPARATEES/RETIREES
•
•
•
•
•
Separatees/retirees do not fall under the Status of Forces Agreement (SOFA) Are not entitled to the exemptions of personnel whose status in Japan stems from this agreement.
All customs entry requirements, to include payment of duties, taxes, customs inspection fees, etc. remain the responsibility of the member and is a personal matter between the member and the Government of Japan. Origin transportation officers must ensure personal property shipments are clearly marked/identified as belonging to a separatee/retiree on GBLs, orders, and other documents so destination agents/transportation officers know the shipment belongs to a separatee/retiree.
Member should make arrangements to ensure the shipment will arrive after his/her arrival.
SEPARATEES/RETIREES (Continued)
SEPARATEES/RETIREES (Continued)
TSP needs to keep member informed of the status/location of the shipment.
• If shipment arrives in Okinawa and the member is not available to clear Japanese Customs, the shipment will be place in a bonded warehouse. • Shipments for SOFA personnel co‐loaded in the same container will also be held in the bonded warehouse.
• Government in not liable for warehouse charges.
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•
CLAIMS
• DTR states TSP is required to obtain repair estimates.
• TSP requires members to obtain repair estimates.
• Due to language barrier members have a difficulties obtaining estimates.
• TSP
TSP’ss are not providing any assistance in obtaining estimates.
are not providing any assistance in obtaining estimates
• At Iwakuni vendors that are able to perform repair estimates come from Hiroshima, which is at great expense to them with little value.
• At Okinawa only one vendor is able to perform furniture repair estimates. At Okinawa only one vendor is able to perform furniture repair estimates
No vendors are available for electronic devices .
• Members are not being reimbursed for repair estimates by TSP.
TOMATO CRATES
TOMATO CRATES
• Tomato crates are utilized on Code J shipments only.
• Average size and weight per container is 48 cube 250 lbs Tare weight.
• Average Gross weight per shipment is 550 lbs, Net weight 300 lbs.
• Containers of the same size used on Code 7 shipments have a average Containers of the same size used on Code 7 shipments have a average
Tare weight of 68 lbs. • Since we are charged on the Gross weight , we are paying for an additional 188 lbs on Code J shipments
188 lbs on Code J shipments.
• Why is there such a discrepancy between the two?
Navy Guam Issues
•Shipments containing Firearms and Motorcycles entering the Port of Guam
•DTR Requirements Navy Guam Issues
Navy
Guam Issues
(Continued)
•Guam Customs Hold
Navy Guam Issues
Navy
Guam Issues
(Continued)
• Container Freight Station (CFS) Requirements
Navy Guam Issues
Navy
Guam Issues
(Continued)
• Personal Property Consignment Instruction Guide (PPCIG)
• Both PPCIG OnLine and the DPS PPCIG
Navy Guam Issues
Navy
Guam Issues
(Continued)
• No rescinding of LOWs/LOSs for TSPs not complying with DTR Part IV and DTR Part V requirements. JPPSO-Hawaii
ISSUES/ACCOMPLISHMENTS
Richard Rohr JPPSO‐HI
JPPSO‐Hawaii
• Witness
Witness Reweigh Program
Reweigh Program
$140,000.00
$800,000.00
$700,000.00
$120,000.00
$600,000.00
$100,000.00
$500,000.00
$80,000.00
Reweigh Charge
$400,000.00
GBL Savings Cumulative Charges
$60,000.00
$300,000.00
$40 000 00
$40,000.00
Cumulative Savings
$200,000.00 1143 Reweighs YTD
$728,409.42
$20,000.00
$100,000.00
$0.00
$0.00
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
JPPSO‐Hawaii
• Customer Education Customer Education “Your
Your Voice Matters
Voice Matters”
TSP
Origin
Destination
Market COS
TSP
Origin
Destination
Market COS
1
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9
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2
US89
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4
19
US89
US88
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4
3
US89
US88
iHHG
4
14
US89
US88
iHHG
4
4
US89
US88
iHHG
4
6
US89
US88
iHHG
4
5
US89
US88
iHHG
4
22
US89
US88
iHHG
4
6
US89
US88
iHHG
4
15
US89
US88
iHHG
4
7
US89
US88
iHHG
4
2
US89
US88
iHHG
4
8
US89
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4
18
US89
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iHHG
4
9
US89
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4
24
US89
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4
10
US89
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4
21
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4
JPPSO-Hawaii
 Inspection and Education emphasis
13,178o/b spmts FY12
338 CSS rcvd
No of Complaints
data as of 120530
Positive CSS, 48
Packing/Loading
Seals/Poor Crates, 5
Labeling/Marking
Insufficient Crew Size
Hardware/Assembly
Debris removal, 1
Incomplete at 2100
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Failed to exercise care, 59
Packing/Loading, 117
Improper Inventory
Conduct
Not Containerized Failed to exercise care
Debris removal
Not Containerized , 4
Conduct, 4
Improper Inventory, Hardware/Assembly, 11
Incomplete at 2100, 0
17
Labeling/Marking, 24
Insufficient Crew Size, 0
Seals/Poor Crates
Positive CSS
JPPSO‐Hawaii
• Aggressive SIT monitoring program
Aggressive SIT monitoring program
Arr date
1st avail avail
date
AUTO SIT
AUTO SIT 120517
120604
120517
120912
120914
120911
120911
Req SIT
Scheduled Scheduled
date
Days Days
unauth
120604
19
120912
120917
2
120913
120912
120913
1
120917
190912
120917
0