Students` Handbook - Department of Human Resource Development

Transcription

VEER NARMAD SOUTH GUJARAT UNIVERSITY
2014
DEPARTMENT OF HUMAN RESOURCE DEVELOPMENT
Syllabus for PGDHRM Program (Choice Based Credit System)
Proposal for starting One year Post graduate Diploma
in
Human Resource Management
Students’ Handbook
Post-Graduate Diploma in Human Resource
Management
Department of Human Resource Development
PGDHRM
Veer Narmad South Gujarat University, Surat
Page 1 of 20
Introduction: The department of Human Resource Development is playing a significant role in
educating and providing a continuous stream of trained manager to industries at large. The
department instituted first of its 2 years post graduate programme, Master of Labour Welfare in
the academic year 1986-87. In the year 1995-96 the department instituted two year full-time
Master of Human Resource Development Programme. (MHRD) the first of its kind in the
Western Zone of India. Comprising of Rajasthan Madhya Pradesh, Gujarat and Maharashtra
State. This course is receiving overwhelming response till date. The Department has also started
1 year Post graduate Diploma in Research Methodology course in the academic year 2007-08. In
the academic year 2008-09 the department started 3 year MHRD evening course.
Going a step further the department would like to start Post graduate Diploma in Human
Resource Management.
Objectives: This One year Post Graduate Diploma in Human Resource Management is designed
to
 To make students aware of the real needs of the fast growing and changing HR
environment.
 To provide an opportunity to study to those who are working in HR field but do not
possess a professional qualification.
 To provide an opportunity to study to those who want to make career in HR field.
 To cater the need for HR qualified person for the industries in South Gujarat.
While offering this program, a perfect balance is maintained between the intellectual stimulation,
practical application and theoretical studies.
Course duration: One year divided into two Semester
Admission time: As per the announcement by the Department of Human Resource
Development.
Eligibility criteria:: Graduate from any UGC recognized University.
Total Seats: 30 (thirty) Regular
30(thirty) External
05 (five) seats for Veer Narmad South Gujarat University Surat Teaching or
Non teaching Employees working in University including post-graduate
department situated in Veer Narmad South Gujarat University Campus Udhna
Magdalla Road Surat.
Medium of Instruction: English.
Selection Procedure: If the number of student’s applications exceeds number of seats for this
Post graduate diploma course, than Students to this course will be selected on the basis of their
score in written Test and personal interview organized by the Department of Human Resource
Development.
Students pursuing any other course can simultaneously pursue this post graduate diploma in
Human Resource Management as per the norms of the Veer Narmad South Gujarat University.
PGDHRM_Syllabus
1
Student can pursue this course as an external student and can appear in examination fulfilling
other requirements of the course.
Students found weak in certain skills will have to pursue foundation courses offered on at the
Department of Human Resource Development Veer Narmad South Gujarat University Surat.
Programme Structure:
This programme will be 1 year (two Semester) programme. The Course structure will be
as follows.
Semester I :
Paper Code
PGDHRM-01
PGDHRM-02
PGDHRM-03
PGDHRM-04
PGDHRM-05
PGDHRM-06
Subjects
Human Resource Management
Organisational Behaviour.
Organisational Development.
Labour Laws
Industrial relations
Optional Paper
Total Credits of Semester I
No. of
Credits
4
4
4
4
4
4
24
Optional Paper: The student will have to select One optional paper from the following:
Sr. No.
1.
2.
3.
4.
Paper
Communication Skills.
Foundations of Statistical Analysis.
Foundations of Computer application.
Office Management.
Note: Some of the topics in the optional paper will be exclusively based on Self study.
Semester II :
Paper Code
PGDHRM-07
Subjects
project training in HR department of any company.
Total Credits of Semester II
PGDHRM_Syllabus
No. of
Credits
8
8
2
PGDHRM-01: Human Resource Management
Semester – I
Course Objectives:
 The subject will allow students with little or no prior knowledge of a working Personnel
Management function to understand the methods and techniques of the discipline and to allow the
students to move into a greater analysis of the specialize functions.
Course Content:
UNIT I: Introduction
Definition, Objectives and Significance of Human Resource Management, Evolution of Human Resource
Management, Nature, Scope and Functions of Human Resource Management, Role of Human Resource
Management In Industry, Challenges of Human Resource Management, and Introduction to Human
Resource Development.
UNIT II: Manpower Planning Recruitment and Selection
Meaning and Definition of Manpower Planning, Objectives and Importance, Process of Manpower
Planning.Concept of Recruitment, Sources of recruitment, Method or Technique of Recruitment,
Recruitment Practices in India, Selection and Selection Procedure.
UNIT III: Training and Development
Concept of Training and Development, Objectives and Importance of Training, Identification of Training
Needs, Designing and Conducting training, Types of Training Methods, Evaluation of Training.
UNIT IV: Performance Management
Concept of Performance appraisal, Importance of Performance appraisal, Process and methods of
Performance appraisal, Limitations of performance appraisal Concept of promotion, Types of
Promotion, Promotion Policy, Types of Transfer and Separation.
The Concept of Career, Career Stages Effective Career Planning.
1.
2.
3.
4.
5.
6.
7.
8.
9.
REFERNCES
Tripathi P.C; (1999)Personnel Management and Industrial Relations, Sultan Chand.
Kumar N; (2001) Personnel Management and Industrial Relations, Anmol.
Davar Rustom; (1996) Personnel management and Industrial relations, Vikas.
Monappa Arun; (1995) Personnel Management, TMH.
Dwivedi R.S; (1997), Managing Human Resources Personeel Management in Indian Enterprises
Galgotia.
Aggarwal L.N; (1998)Personnel management, Excel.
Memoria C.B; (2000) Personnel Management, Himalaya.
Rao V.S.P; (2002) Human Resource Management, Excel.
Aswathappa K. (2006) Human Resource Management, TMH.
PGDHRM_Syllabus
3
PGDHRM-02: Organizational Behaviour
Course Objectives:
Semester – I
The objective of this paper is to familiarize the students with basic behavioral process in the
organization.
Course Content:
UNIT I: Introduction
Organization as Social System, Definition and Scope of Organizational behavior, Discipline contributing
to Organizational Behavior, Historical perspective of Organizational Behavior,
UNIT II: Causes of human behavior
Biological foundations of behavior, Causes of human behavior, inherited characteristics of behavior,
Environmental effect on behavior,
UNIT III: Personality
Meaning & Determinants of Personality — Approaches to Personality — Types of Personality —
Attitudes & Values - Job Satisfaction, - Organizational Culture — Impact of Organizational Culture —
Meaning and
UNIT IV:
Importance of Perception — Different types of Perceptual Distortions and their Impact - Meaning and
Formation of Groups — Importance of Groups - Group Dynamics — Dysfunctions of Groups - Conflicts in
Groups - Change Management — Resistance to Change - Business Ethics.
REFERNCES
1.
2.
3.
4.
5.
6.
7.
8.
9.
Singh Nirmal(1983) Managing behaviour in Organisations, Deep & Deep.
Feldman Daniel C, Arnold Hugh J (1988) organizational Behaviour, McGrawhill.
Robins Stephen P. (1994) Essentials of Organisational Behaviour Prentice Hall.
Pareek Udai (1996) Organisational Behaviour Processes, Rawat.
Rao V S P (1991) Contemporary Studies in Organisational behaviour, Discovery.
Tyagi Aehna (1998) Organisational Behaviour, Excel.
Greenberg Jerald, Baron Robert A (2004) Behaviour in organizations, Pearson.
R.S.Dwivedi (2005) Human Relations and Organisational Behaviour, McMillan.
Newstrom John W, Davis Keith (1998) Organisational Behaviour:Human Behaviour at Work,
TMH.
PGDHRM_Syllabus
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PGDHRM-03: Organizational Development
Semester – I
Course Objectives:
 The main objective is to acquaint the students with the theoretical aspects of organizational change
and development and to develop the skill of applying the knowledge acquired to the practical
problems of the change mechanism in an organization. It also aims at enabling them to take up
research in the same field if necessary.
Course Content:
UNIT I
Organizational Change: Introduction, Nature and characteristics of organizational change, Definition,
Meaning of organizational change, Importance of effective change in an organization, Forces to change,
Models Kurt Levin’s three step model and Action Research Model,
Resistance to change: resistance to change and forces for resistance to change, overcoming resistance
to change.
UNIT II
Organizational Development: Introduction, Historical development of the concept of Organizational
Development. Nature, Definition, Meaning of organizational development, characteristics of
organizational development, objectives of OD, assumptions and values of OD, OD process, OD in present
context.
Diagnosis: Process of Diagnosis. Marvin Wizboards’ Six Box Model for Diagnosis
UNIT III
OD interventions: Need for intervention, Factors to be considered when planning and implementing an
OD intervention, Classification of OD Interventions, Results of OD interventions, sensitivity training, grid
organization development, survey feedback, Process consultation, Third party peacemaking, system 4
management, transactional analysis, success and future of OD. Strategies for success of OD program.
UNIT IV
Competencies of an OD consultant, International Organisational Development code of Ethics, Ethical
issues and guidelines for OD professionals, Issues in consultant client relation ships.
OD in context of liberalization. OD in Public Sector
Cases:
(1) OD activities at Maruti Udhyog Ltd.
(2) OD activities at Brooke Bond India Ltd.
(3) OD at HMT
PGDHRM_Syllabus
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REFERNCES
(1) French Wendell L, 1998: Organizational Development- Prentice Hall of India, New Delhi.
(2) Ramnarayan S., Rao T.V. and Singh Kuldeep,1998: Organization Development Interventions and
Strategies- Response Book, New Delhi
(3) Laxmi Devi,1998: Organizational Development- Anmol Publications Pvt. Ltd. - New Delhi
(4) French Wendell and Bell,2001: Organizational Development- Prentice Hall of India Ltd., New Delhi
(5) Wendell L French, Cecil H Bell.jr.,Veena Vohra,2006 Organizational Development Behavioral Science
Interventions for Organizational Improvement, Pearson Education Inc New Delhi.
(6) Donald Brown and Don Harvey, 2006 An Experimental approach to organizational Development,
Pearson Education Inc New Delhi.
PGDHRM_Syllabus
6
PGDHRM-04: Labour Law
Course Objectives:
The objective of this paper is to familiarize the students with basics of Labour Laws.
Semester – I
Course Content:
UNIT I:
1 Child Labour Prohibition Act
Introduction: The Declaration of Rights of Child, 1959, International Convention on the Rights of
Child, 1989; Rights of Child and the Indian Constitution; Object and Scope; Definitions;
Prohibition of Employment of Children in Certain Occupations and Processes; Regulation and
Conditions of work of Children Penalties; procedure relating to offences; Appointment of
Inspectors; Amendments of Act.
UNIT II:
2 Payment of Bonus Act, 1965
Introduction, Scope and Application, Definitions Concept of Bonus – Computation of Bonus
Offences by Companies
3 Workmen’s Compensation Act, 1923
Introduction; Main features of the Act; Definitions; Employer’s liability for compensation;
Workmen’s compensation; Commissioners Rules;
4 Maternity Benefit Act, 1961
Extent and Commencement,; Application; Definitions; Women Labour: Maternity Benefit-Equal
Remuneration, Protective Provisions for women
UNIT III:
5 Payment of Gratuity Act, 1972
Introduction Scope and Application; Definitions Payment of gratuity; Inspectors; Recovery of
gratuity; Penalties; Protection of gratuity.
UNIT IV:
6 Equal Remuneration Act
Introduction; Definitions; Act to have overriding effect; Payment of Remuneration at Equal
Rates to Men and Women; Workers and Other Matters; Duty of employers; Inspectors;
Penalties Offences by companies.
7 Domestic Inquiry and Principles of Natural Justice
Enquiry; Nemo in popria causa judex; esse debet; Audi alteram partem;
PGDHRM_Syllabus
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REFERNCES
1.
2.
3.
4.
5.
6.
Prasad H and Kharbanda V.K.(1987) Labour Laws Digest, Law Publication.
Misra Surya Nrayan, Misra Sudhir Kumar(2001) Labour and Industrial Laws, Cenral Law.
Garg Ajay (1989) Labour Laws one should know,Nabhi.
Bhatia S.K (2001) Labour and Industrial laws, Deep and Deep.
Malik P.L. (2004) labour Laws, ECB.
Misra S.N. (2006) labour Laws, Central lawhouse.
PGDHRM_Syllabus
8
PGDHRM-05: Industrial Relations
Semester – I
Course Objectives:
 The main objective is to introduce concept, system, and practices of Industrial Relations in Indian
context and to make students understand major industrial Relations functions at various levels of
organization and to develop their skill to analyze present and future trends in Industrial Relations
practices. It also focuses on providing knowledge and skills necessary for HR managers to work
competently in changing organizational and social environment.
UNIT I
Industrial Relations: Definition, Three players in Industrial Relation System, Approaches to Industrial
Relations Importance, Scope and Components of Industrial Relations, Factors affecting Industrial
Relations, Characteristics of Indian Industrial Relations System. Impact of Globalization on Industrial
Relations.
UNIT II
Grievances: Meaning, Definition, Causes of grievances, Procedure for Settlement and Model grievance
procedure.
Industrial Disputes: Definition, Classification of Industrial Disputes, Causes of Industrial disputes, Impact
of Industrial dispute.
Industrial Unrest: Strike, Lockouts, Typology of Strikes, Illegal strikes, Prevention of strikes.
UNIT III
Tripartite Bodies: The Indian Labour conference, Its importance and role in maintaining industrial
relations, code affecting industrial relations, Impact of International Labour Code in industrial relations.
Bipartite Bodies: Work committee and Joint, Management councils-its compositions and Functions.
Standing Orders: Meaning, Objectives and Evolution of Standing orders.
UNIT IV
Collective Bargaining: Meaning, Main Features of Collective bargaining, Importance, Principles of
Collective Bargaining, Collective Bargaining agreements at different levels.
Settlement Machinery: Conciliation, Arbitration and Adjudications.
Labour Welfare: Concept, Features and Need of Labour Welfare officers, His contribution in Industrial
Relation maintenance.
1. Mishra L.: Case laws on Industrial Relations issues and implications- Excel Books, New Delhi 2006
2. Bhalia S.K.: Constructive Industrial Relations and Labour Laws- Deep and Deep, New Delhi 2003
3. Mathur T.N: Industrial Relations in Public Sector- Arihent Publishers, Jaipur 1990.
PGDHRM_Syllabus
9
Optional Paper: The student will have to select One optional paper from the following:
Sr. No.
1.
2.
3.
4.
Paper
Communication Skills.
Foundations of Statistical Analysis.
Foundations of Computer application.
Office Management.
Note: The optional paper will be exclusively based on Self study
PGDHRM_Syllabus
10
Optional subject -01: Communication skills
Semester – I
Course Objectives:
 To enable the students to become aware of their communication skills and sensitise them to
their potential to become successful managers
 To introduce them to some of the practices in managerial communication that are in vogue
 To help them acquire some of the necessary skills to handle day-to-day managerial
responsibilities, such as making speeches, controlling one-to-one communication, enriching
group activities and processes, giving effective presentations, writing letters, memos,
minutes, reports and advertising,
To help them in maintaining one’s poise in private and in public To build their confidence
and to
install competitiveness by projecting a positive image of themselves and of their
future.
Course Content:
UNIT I
Introduction: Role of communication – defining and classifying communication – purpose of
communication – process of communication – characteristics of successful communication –
importance of communication in management – communication structure in organization –
communication in crisis.
Non-Verbal Communication: barriers to communication – non – verbal communication
Listening: Effective Listening – Telephone and Teleconferencing
UNIT II
Written Communication: Purpose of writing – clarity in writing – principles of effective
writing – approaching the writing process systematically – The writing process for business
communication – Pre writing – Writing – Revising – Specific writing features – coherence –
electronic writing process.
Business Letters and Reports: Introduction to business letters – writing routine and persuasive
letters – positive and negative messages- writing memos – what is a report purpose, kinds and
objectives of reports- writing reports
UNIT III
Case Method of Learning: Understanding the case method of learning – different types of cases
– overcoming the difficulties of the case method – reading a case properly (previewing,
skimming, reading, scanning) – case analysis approaches (systems, behavioral, decision,
strategy) – analyzing the case – dos and don’ts for case preparation.
UNIT IV
Presentation Skills: What is a presentation – elements of presentation – designing a
presentation; Advanced visual support for business presentation- types of visual aid.
Negotiations Skills: What is a negotiation – nature and need for negotiation – factors affecting
negotiation – stages of negotiation process – negotiation strategies.
PGDHRM_Syllabus
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Employment Communication: Introduction – writing CVs – Group discussions – interview
skills – Impact of Technological Advancement on Business Communication – Communication
networks – Intranet – Internet – e mails – SMS – teleconferencing – videoconferencing
Group Communication: Meetings – Planning meetings – objectives – participants – timing –
venue of meetings – leading meetings.
Media Management – the press release- press conference – media interviews – Seminars –
workshop – conferences.
Business etiquettes.
REFERNCES
1. Basic Business Communication – Lesikar Flatley
2. Essentials of Business Communication – Rajendra pal, J.S. Korlahalli, Sultan chand &
sons
3. Business Communication today – Sushil Bahl, Sage Publications
PGDHRM_Syllabus
12
Optional subject 02 - Foundations of statistical analysis
Semester - I
Course Objectives:
The course aims at providing the student an opportunity to understand the use of statistics. It give an
overview and understanding of the basics of statistics.
Course Content:
UNIT I
statistics in social science research; The nature of Social Science Research; Different stages of Social
Science Research; Functions & limitations of Statistics
Basic Statistics; Classification of data; Diagrammatic and Tabular presentation;
Proportions,
Percentages, Ratios and Rates
UNIT II
Descriptive Statistics; Measures of Central Tendency ; Obtaining the Mean, Mode, Median and
its illustrations; Comparing the Mean, Mode, Median; Measures of dispersion; The Range,
Mean Deviation, the variance and Standard Deviation; Comparing the Measures of Variability
and their applications
UNIT III
Economic Statistics; Correlation and Coefficient of correlation; Different methods of measuring
correlation: Scatter Plot, Pearson and Spearman Correlation co efficient; Simple linear
Regression, R2
UNIT IV
Probability distributions; Meaning and use of probability distributions; Basic probability distributions:
Binomial, Poisson, Normal; Testing of Hypothesis; Null and alternative hypothesis; Level of
significance; Role of Probability distribution; Student’s t-test, F-test and Z-test; Exposure to
statistical packages like Minitab, SPSS & E-views etc.
REFERNCES
1. Levin Jack and Fox (2006), Elementary Statistics in Social Research, 10th
edition,Pearson.
2. Levin Richard I, (2007) Statistics for Management, Pearson Education, New Delhi
3. K.K. Sharma(2011), Statistics in management Studies, Krishna Prakashan Media (P) Ltd.
4. Anderson David R, (2007) Statistics for Business and Economics, Thomsan
Learning,New Delhi.
5. Edward W. Minium, (2005) Statistical Reasoning and Psychology and Education, John
Wiley and Sons, New York.
6. Keller Jerald, (2007) Statistics for Management and Economics, Thomsan Learning,New
Delhi.
PGDHRM_Syllabus
13
7.
Levin David M (2006) Statistics for Managers Using Microsoft Excel, Pearson
Education New Delhi.
8. Levine David M; Kehbiel, Timothy C and Berenson M L (2003), Business Statistics: A
first Course, Third Edition , Perason.
PGDHRM_Syllabus
14
Optional Subject 03 - Foundations of Computer Application
Semester - 1
Course Objectives:
The course aims at providing the student an opportunity to understand the use and applicability of
computer. It give an overview and understanding about computer, and will give students the
opportunity to learn use and applicability of computer software.
Course Content:
UNIT I
Fundamentals of Computer
Introduction, Need of computers, Parts of a computer, Components of a pc, Storage media – the
disk, the printer, the scanner, the modem, Different types of computers, Hardware and software,
Installing software, setting up a printer, Buying a good computer
Introducing windows 7
Windows 7 requirement, Desktop in windows 7, Opening an icon from the desktop, Short-cut for
program
UNIT II
Managing files in Explorer
Opening the explorer program, Parts of the explorer window, Working in explorer, Opening and
closing a folder in explorer, Opening and closing file in explorer, Saving file, Printing file,
Creating new sub-folder through explorer, Copying a file renaming a file, Copying and renaming
sub-folder, Moving file and folder, Deleting file and folder, Removing content of Recycle Bin,
Closing explorer
Familiarizing Accessories
Opening WordPad Program, Entering text in WordPad, Editing text in WordPad, Saving
WordPad Document, Printing document, Opening Paint program, Work in paint, Selecting tools,
Choosing a Font, Choosing a Font size, Choosing a form for d text, Adding styles in the text,
Selecting colors, Saving a paint file, Printing a paint file, Quitting a paint program, Calculator
Working in DOS
Working DOS, Types of commands, Versions of DOS, Directories and files, Path, DOS
commands
UNIT III
Microsoft Word
Word processor Basics, Tabs in Microsoft Word, Saving the document, Printing document,
Changing the size of document, Saving changes made to the document, Checking spelling in the
document, Automatic correction of errors, Creating well formatted document, Setting of
Margins, Previewing and printing document, Setting the page number in document, Specifying
text at the top and bottom of each page, Creating table, Insert rows and columns, Delete rows and
columns, Formatting text, Changing font size, Creating mail merge document, Creating main
document, Modifying records into database
Microsoft PowerPoint 2007
Starting PowerPoint, Creating presentation, Saving presentation
PGDHRM_Syllabus
15
UNIT IV
Microsoft Excel 2007
Introduction to spreadsheets, Formatting spreadsheet, Functions of Microsoft Excel, Changing
the size of workbook and window, Cell and cell address, Formula bar, Status bar, Component of
an excel, Selecting a command, Types of data, Entering data at a cell Address, Making changes
to the entry, Saving workbook, Formulas using numbers, Formulas using cell address, Define
function, Copying data, Relative and absolute cell address, Copying values, Inserting rows and
columns, Deleting rows and columns, Automatic filling of entries, Aligning data, Erasing a
content of a sheet, Values formatting, Drawing a graph, Naming the sheet, Saving workbook,
Printing graphic sheet, Opening saved graphic sheet, Sorting of data, Adding sheet to workbook,
Renaming sheet, Moving a sheet, Protecting the workbook, Deleting sheet, Saving workbook,
Recovering deleted workbook
Microsoft Access 2007
Defining database, Objects of rational database, Macros, Functions of DBMS, Understanding
database, Creating database, Creating a tables, Saving tables, Defining primary key, Adding
validation to a table, Modifying a table, Selecting a field and multiple field, Editing records in
table, Viewing a table before printing, Printing table, Creating relationship between table,
Creating a form using form wizard, Changing size and view of form, Moving through the
records, Adding new field, Edit name of the field, Editing field data in the form, Deleting record
from the form, Renaming form, Creating query on a table, Sorting record, Hiding and Unhiding
fields, Setting and deleting criterion, Saving and closing query, Creating report with report
wizard
REFERNCES
1. Gupta V. (2009), “Computer Course Kit”, Dreamtech, New Delhi
2. Lambert John & Cox Joyce (2009), “Step by Step-Windows 7”, Microsoft Press
PGDHRM_Syllabus
16
Optional subject - 4: Office Management
Semester – 1
Course Objectives:
 The subject will allow students with little or no prior knowledge of a working office
Management function to understand the methods and techniques of the discipline and to
allow the students to move into a greater analysis of the specialize functions.
Course Content:
UNIT I:
Introduction: Meaning, functions and importance of office management; office management and
organization. Principles of office management and organization. Principal departments of
modern office. Centralization vs. decentralization of office services. Scope and Importance –
Functions of Office Manager – The significance of Office management.; Human Resource
Management – Nature – Objectives and Importance of HRM – Role of HR Managers.
UNIT II:
Office Manager: Qualifications and qualities of office manager. The status of office manager in
total organization. The authorities and responsibilities of an office manger;
Stationery and forms: The design and control of office forms. Control over stationery, forms and
supplies. Measurement of Office work – setting of standards – work simplification – Office cost
– Reduction and control – Methods of cost control - Records management Office Stationery and
supplies – Purchases, recording, storage and issue of stationery. Office Furniture and Machinery
– Different types of furniture.
UNIT III:
Office Automation: Uses and abuses of labour saving appliances. A study of various types of
commonly used appliances i.e. typewriter, duplicator, accounting machines, addressing,
machines, calculator, franking machine, weighting and folding machine, Dictaphone, cash
register, coin sorter, time recorder, photocopier, telephone, facsimile, computer, scanner, printer,
letter opener, time and date stamps etc.
UNIT IV:
Correspondence: Routine of handling mail. Importance of correspondence in business and Govt.
offices. Essentials of good business and official correspondence. Various forms of
correspondence.
Office personnel relations – Morale and Productivity – Motivation of Office staff – staff Welfare
Measures – Handling staff grievances. – Right to Information Act- 2001 – Nature Significance of
RTI. Methods of obtaining data and recording procedures – Collecting information by interview
and observation – presentation of information – procedure of statement of recording – kinds of
office reports –Report writing.
REFERNCES
PGDHRM_Syllabus
17
Reference Books:
1. Arora S. P; Office Organization and Management;Vikas Publishing house 2009
2. Basu M. L; Office Methods and General Knowledge of Commerce; Basu Publishers, 1972
3. Terry G. R.; Office Automation Bombay Taraporevala publishing co.
4. Terry G. R.; Office Management & Control; Illinois : Richard D. Irwin, Inc. , 1958
5. Ghosh P. K; Office Management Principles & Practice Edition : 12th edn., 2010
6. Modem Office Management - I. M. Sahai, Kitab Mahal, Allahabad.
7. Office Management & Secretarial Practice - Sing S P & Sing B. 1987, Gyan Publishing
House, Delhi.
8. Office Organization and Management - Arora, S. P. 1990, Vikas Publishing house Pvt. Ltd,
New Delhi.
9. Office organization and management – N.Kumar & R. Mittal. Anmol Publication Pvt. Ltd.,
New Delhi, Ansari Road New Delhi – 110002
10. Fundamental of office management – J. P. Mahajan, Pitamber Publishing Co. New Delhi.
11. Office Management – Dr A H Lokhandwala & V. K. Behere, Nirali Prakashan, Pune.
12. Office Organization and Management - R. K. Chopda, Himalaya Publishing House, Bombay
13. Office Organization and Management - Reddy & Apponnaiah, Himalaya Publishing House,
Bombay
14. Office Management - P. K. Ghosh, Sultan Chand and Son's, New Delhi.
15. Office Organization and Management - C. B. Gupta, Sultan Chand and Son's, New Delhi.
PGDHRM_Syllabus
18

Students` Handbook - Department of Human Resource Development

Transcription

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