DIVISION 11 – Personnel Management
Transcription
DIVISION 11 – Personnel Management
PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS General Order and Directive Table of Contents DIVISION 11: PERSONNEL MANAGEMENT CHAPTER 01: CHAPTER 02: CHAPTER 03: CHAPTER 04: CHAPTER 05: CHAPTER 06: CHAPTER 07: CHAPTER 08: CHAPTER 09: CHAPTER 10: CHAPTER 11: CHAPTER 12: CHAPTER 13: CHAPTER 14: CHAPTER 15: CHAPTER 16: CHAPTER 17: Table of Contents 11/30/2009 ACTING BATTALION CHIEF ALTERNATIVE WORK SCHEDULE (AWS) FOR H‐SCALE EMPLOYEES CAREER DISCIPLINARY PROCESS EMPLOYEE SEPARATION COURT SUBPOENA EQUAL EMPLOYMENT OPPORTUNITY (EEO) POLICY EMPLOYEE IDENTIFICATION/ IDENTIFICATION CARDS AND PAT TAGS ESSENTIAL EMPLOYEES FOLLOW‐UP PERFORMANCE APPRAISALS INCENTIVE AWARDS PROGRAM INTERNAL TRANSFERS TO SPECIALTY TEAMS AND/OR SPECIALIZED ASSIGNMENTS SPECIAL DUTY (CERTIFICATION PAY) PROCESS LEAVE POLICY MILITARY LEAVE NOTIFICATION FORMS/PERSONNEL INFORMATION NOTIFICATION OF ARREST/LICENSE REVOCATION PEER MEDIATION PROGRAM 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS CHAPTER 18: CHAPTER 19: CHAPTER 20: CHAPTER 21: CHAPTER 22: CHAPTER 23: CHAPTER 24: CHAPTER 25: CHAPTER 26: FAMILY AND MEDICAL LEAVE ACT (FMLA) LEAVE RECRUIT DRIVING STANDARDS REQUEST FOR TRANSFER OF DUTY STATION VOLUNTEER LEADERSHIP INFORMATION FORM VOLUNTEER SEPARATION VOLUNTEER APPLICATION PROCESS VOLUNTEER DISCIPLINARY PROCESS VOLUNTEER INTERDEPARTMENTAL TRANSFERS ACTING PAY Table of Contents 11/30/2009 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 01 – Acting Battalion Chief January 2010 POLICY This General Order shall establish qualifications, authority, and responsibilities of career Captains assigned to cover for Battalion Chiefs. This shall include all duties and responsibilities as outlined in the Battalion Chief Position description and any other duties and responsibilities as assigned by their respective Major and Lt. Colonel. REFERENCES DEFINITIONS N/A N/A FORMS/ATTACHMENTS PROCEDURES N/A 1. Qualifications Career Captains shall have completed the promotional process for Battalion Chiefs and/or shall have demonstrated their credentials to the Emergency Operations Command (EOC) Lt. Colonel prior to being approved as a fill-in Battalion Chief. NFPA Fire Officer II certification will be considered the minimum acceptable standard for Battalion Chief fill-in status. The EOC Lt. Colonel shall confer with the Training Academy Major if needed to verify certifications. 2. Authority Career Captains shall have the full authority to carry out all duties and responsibilities assigned to the Battalion Chief position, while they are covering. 3. Responsibilities Fill-in Captains shall carry out all duties and responsibilities assigned to the Battalion Chief for whom they are covering. DIVISION 11 – Personnel Management Chapter 01 – Acting Battalion Chief 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees January 2010 POLICY This General Order shall define the Alternative Work Schedule (AWS) for all HScale Employees to ensure responsibilities of each individual employee and his/her supervisor regarding the AWS. DEFINITIONS Alternative Work Schedules (AWS) Variations of traditional work schedules where employees can modify arrival and departure times within the parameters agreed upon between supervisor and employee. Flexible Bands (flex bands) - the specific periods of the workday during which employees may determine their own schedules or work time, provided they meet the agreed requirements for total hours on the job. Core Time or Core Working Hours - Core time is the required time during the workday when all employees should be present for work. Compressed Work Schedule - A compressed schedule enables an employee to fulfill the regular or traditional work schedule of eighty (80) hours in a bi-weekly pay period over a span of less than ten (10) workdays with a fixed starting and departure time. Flex Hours - Non-work hours during the regular workweek for employees participating in one of the compressed work schedules. PROCEDURES 1. General Provisions All participating employees and supervisors are expected to comply fully with the Alternate Work Schedule for H-Scale Employees Program requirements. Personnel Law will prevail concerning conflicts or uncertainty between any provision(s) of the Program and Personnel Law. Program Overview An Alternative Work Schedule (AWS) Program, or what is more commonly referred to as a "flex-time" work plan, is offered by the Prince George's Fire/EMS Department to all H-Scale employees. Job responsibilities of each individual will be evaluated by the responsible supervisor, who will determine whether an H-Scale employee (or employee groups) can participate in the AWS Program. All full-time, permanent, H-Scale employees of the Fire/EMS Department are to be given an opportunity to participate in the AWS Program unless participation by an individual employee or group of employees will "substantially impair" the ability of the organizational unit to get the job done. This determination rests with the respective career/civilian manager and/or supervisor. NOTE: For the purpose of this General Order, employee(s) refers to H-Scale employee(s). Supervisors and participating employees shall comply fully with the program requirements. DIVISION 11 – Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Personnel Law will prevail concerning conflicts or uncertainty between any provisions of this program and Personnel Law. 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m. Utilizing the AWS Program Employee can select "fixed" arrival and departure times that differ from the regular work schedule. Each workday will generally consist of eight (8) productive work hours daily over a two-week pay period. AWS hours of work shall begin at 6:00 a.m. and end at 6:00 p.m. on Monday through Friday (See Attachment 4). Approved AWS schedules will be limited to a maximum often (10) hours of work daily. The morning flex band is from 6:00 a.m. to 9:00 a.m. The evening flex band is from 4:00 p.m. to 6:00 p.m. Core working hours are from 9:00 a.m. to 4:00 p.m. (excluding lunch). The core time requirement does not apply to individuals on approved absence or away from the job site conducting County business. The primary purpose of core hours is to establish times when normal channels of communication between individuals are open for the exchange of information. To preserve the purpose of core time, absences during core time are permissible only in cases of urgent personal need. However, such absences can be made up during the flexible bands on the same day period with the prior permission of the supervisor. NOTE: Make-up work periods cannot create an overtime situation for FLSA employees. 2. Program Descriptions Regular (Traditional) Work Schedule Persons electing not to participate in the AWS Program (and those who terminate AWS schedules) will follow the current, regular work schedule, consisting of eight (8) productive work hours each workday over a two-week pay period with fixed starting and departure times, which currently are from "Flexitour" Work Schedule "Flexiday" Work Schedule Employees can vary their arrival and departure time within the flex band periods. The employee must notify the supervisor of an estimated arrival time on a daily basis. Core hours must be adhered to except under special/unusual circumstances when core hours may be modified by the supervisor with the approval of the career/civilian manager. Compressed Work Schedule (4 Ten-hour Days) Employees work ten (10) productive work hours for four (4) days each workweek. Starting and departure times and the day off are fixed. Compressed Work Schedule (4 1/2 Ninehour Days) Employees work nine (9) productive work hours per day for four (4) days and four (4) productive work hours for one (1) day each workweek. Starting and departure times and the partial day off are fixed. Compressed Work Schedule (5 -4/9) Each day period, employees work nine (9) productive work hours daily for eight (days) and eight (8) productive work hours for one (1) day. Participation in this plan is limited to DIVISION 11 – Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS FLSA "exempt" employees. Starting and departure times and the day off are fixed. exempt employees will be approved that exceeds forty (40) hours in a workweek. 3. Application to or Withdrawal from the AWS Program Applications for Alternative Work Schedules (AWS) Eligibility All full-time, permanent H-Scale employees of the Fire/EMS Department are to be given an opportunity to elect to participate in the AWS Program, unless participation by an individual employee or group of employees will "substantially impair" the ability of the organizational unit to get the job done. This determination rests with the respective career/civilian manager and/or supervisor. Fair Labor Standards Act (FLSA) Considerations The Fire/EMS Department employs both FLSA "covered" (nonexempt) and FLSA "exempt" employees (Note: FLSA "exempt" employees are not subject to FLSA requirements). An employee can determine coverage by Alternative Work Schedule (AWS) Program referring to the designation noted at the upper right corner of the individual's timesheet. Generally, persons at Grade 17 or below are "covered" by FLSA. FLSA establishes minimum wage, overtime pay, record keeping, and child labor standards affecting full-time and part-time workers in the private sector and in Federal, State, and local governments. Of particular importance are the implications of FLSA requirements relative to overtime pay. FLSA "covered" (non exempt) employees are entitled to overtime pay at a rate of not less than one and one-half times their regular rates of pay after 40 hours of work in a work week. No AWS request for FLSA "covered" non Individual employees desiring either to start or change an AWS will submit an application (Attachment 1) to their supervisor at least thirty (30) calendar days prior to the effective date. Entry to or a change in the AWS Program will only be permitted at the beginning of a quarterly cycle -July 1, October 1, January 1, and April 1. A written request to withdraw from AWS will be permitted at any time. (Modifications to current supervisor and employee relationships associated with transfers, promotions, etc. will require review of existing AWS schedules due to the change of circumstance). The defined work schedules discussed in this procedure do not preclude the construction of other alternative work schedules requested by the employee and approved by the first-line supervisor and career/civilian manager for compelling personal reasons, e.g., transportation arrangements, day care arrangements, education or training schedules, health reasons, etc. Consideration of Employee's AWS Application The first-line supervisor will provide a written response to the employee of the decision regarding AWS at least two (2) weeks prior to the start of the requested change. These criteria will be observed by the first-line supervisor and career/civilian manager in approving the AWS requests: • DIVISION 11 – Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees Whether the office will be able to continue to meet its workload requirements -thus the amount and quality of work produced should not 3 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • • be reduced by granting the AWS request, Supervisory availability and a mix of more experienced employees with less experienced ones, The need to coordinate functions among employees, supervisors, and other sections, especially the need for office coverage during the normal business day, and, Services to other offices within the Fire/EMS Department, other County agencies, and the general public, i.e., services will not be impaired by approving requested AWS schedules. The first-line supervisor or career/civilian manager may decide to: • • • Approve AWS application without modification, Approve AWS application with modification, or Deny the AWS application. If the application is modified or denied, the first-line supervisor and/or career/civilian manager will document the reason(s) and discuss it with the employee. It is anticipated that the employee, first-line supervisor, and career/civilian manager can reach mutual agreement about an AWS request. If the employee is not satisfied with the AWS decision, that individual may appeal the decision to the AWS Committee for further consideration. Final approval of an AWS must be provided by the Department’s Electronic Timesheet System (ETS) Coordinator, who must adjust the ETS to accommodate the new schedule, prior to an employee beginning an AWS. Conflicting Requests Should two (2) or more employees request the same alternative work schedule and the first-line supervisor cannot accommodate all the requests, the employees will be asked to resolve the scheduling problem between themselves. If the employees cannot resolve the matter, then the selection of schedules will be made based on seniority. The situation will be revisited on an annual basis (July 1) to determine the viability of a reasonable substitute plan. 4. Breaks during the Workday Lunch Break Employees who work more than five (5) hours in a workday shall receive an unpaid thirty-(30) minute meal period. The employee may be allowed, with the supervisor's advance approval, to expand the one-half hour lunch break. The expanded period of absence can be made up before the end of the pay period but cannot create an overtime (or other compensatory) situation for a FLSA "covered" (nonexempt) employee. Lunch breaks must be taken between the hours of 11:00 a.m. and 2:00 p.m. (inclusive). Rest Period Employees are allowed up to an additional thirty (30) minute period daily to accommodate personal requirements. This time is limited to workdays of at least eight (8) productive hours and cannot be used to arrive late or leave early. Break periods are not cumulative from day to day. These special requirements include, but are not limited to: • • • • DIVISION 11 – Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees Cafeteria or snack breaks Smoke breaks Bank or credit union business Extended lunch break 4 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • NOTE: Breaks as defined by Personnel Law, Administrative Procedures, Contracts, and/or FLSA are included in this time frame. manager or designee on a form document similar to that provided in Attachment 2. Accrual and use of compensatory leave shall also be subject to the restriction cited in Salary Schedule H, Schedule of Pay Grades General Schedule. 5. 6. Rest period Other non-work related activity Hours Worked in Excess of Regular Workday Leave Considerations General Overtime Overtime shall be held to an absolute minimum and must be approved in advance by the supervisor, the career/civilian manager, and/or the Fire Chief on a form document similar to that provided in Attachment 2. Overtime requests are to be submitted to the proper authority for approval as soon as practical prior to the need. Overtime will be distributed equally and fairly among all qualified employees. The rate of pay will be consistent with that provided by Personnel Law and by Salary Schedule H, Schedule of Pay Grades General Schedules, and as provided for by the FLSA. Employees may be required to work mandatory overtime due to an emergency operating condition as declared by the Fire Chief or a designee. An emergency condition is one in which the work cannot be postponed until the next workday. Supervisor approved absences from mandatory overtime are permissible only in cases of urgent personal need. Compensatory Time Employees entitled to earn overtime compensation may elect to earn compensatory leave in lieu of overtime compensation. Compensatory time must be approved in advance by the career/civilian Implementation of this AWS Program will in no way change current leave practices except as otherwise provided for by this procedure. Leave requests will still be granted or denied in accordance with the needs of the office, workload requirements, the nature of the leave request, e.g., annual, sick, leavewithout-pay (LWOP), and applicable County instructions. The amount of leave to be charged will be equal to the difference between the number of hours the employee was scheduled to work on that day and the number of productive hours worked (if any). (Example -scheduled 10 hours, must record 10 hours of appropriate leave.) Requests for leave must normally be approved in advance of use. Leave requests of less than five (5) days should be made as soon as the employee is aware of the time of expected use. Leave requests of five days or more should be submitted at least 14 calendar days in advance of the anticipated leave period. Supervisors are required to make a timely response to leave requests. If an employee is unable, or will be tardy reporting, to work due to an emergency, illness, or other reason, every effort should be made to notify their supervisor by their normal reporting time or not later than 9:00 a.m. The employee should speak directly to the immediate supervisor (or his/her superior) so that pending work or other matters, which may affect the conduct of business can be discussed. DIVISION 11 – Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees 5 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • In-Lieu Holidays If a holiday falls on a compressed schedule employee's non-workday, the next scheduled workday is the "in-lieu holiday," unless an alternative "in-lieu holiday" has been approved in advance by the supervisor. The alternate "in-lieu holiday" should occur within the same pay period when feasible. Example: Monday is a holiday and is also the employee's scheduled non-workday; the employee would take Tuesday as the in-lieu holiday and report to work on Wednesday. • Administrative Leave -Work Site Closings Administrative leave due to inclement weather or other emergency closings of the work site will be reported as follows for any individual deemed nonessential: • • When the County Executive authorizes administrative leave prior to an employee's reporting time, nonessential employees are not required to report to their established work sites. These employees must charge appropriate, scheduled work hours to earnings code number 33 on their timesheets. When the County Executive authorizes administrative leave after an employee's established reporting time, nonessential employees who report to their regular work station within one (1) hour of the established reporting time will receive regular timesheet credit for all hours worked and administrative leave is to be charged to earnings code 33 for any non-work hours remaining in the scheduled workday after the release time. DIVISION 11 – Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees Delayed Openings -Unless a specific number of hours of administrative leave is granted by the County Executive, employees will be allowed to report administrative leave on their timesheets for the number of hours from the beginning of their approved, scheduled workday until the County opens for business. NOTE: Employees working on a flexible band AWS will consider the average reporting time during the previous full pay period as the basis for the normal reporting time. Early Closings -All employees will record on their timesheets the actual hours worked under the appropriate code and will charge earnings code 33 for any non-work hours remaining in the scheduled workday after the designated closing time. ¾ NOTE 1: Employees are reminded to call the County's "Status of County Government Telephone Line" before attempting to come to work when the normal hours of business operation are questionable. The number is 301-952-4810. ¾ NOTE 2: Administrative leave, which may be authorized for employees scheduled to work does not apply to the following individuals: Nonessential employees who previously requested and were granted other leave, e.g., annual, sick, personal, compensatory, are to be charged for the entire day or part of the day for which approved leave was granted. AWS employees who are absent from work based on approved flex hours. 6 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS 8. General Principles Training or Travel Status Scheduling Meetings The employee's work schedule will temporarily conform to the requirements of the activity. The employee should consult in advance with the supervisor for specific direction. To the extent practical, meetings should be scheduled during core work hours (between 9:00 a.m. and 4:00 p.m.), with as much advance notice to employees as possible. Tardiness Basic Work Requirement Tardiness of more than 15 minutes is to be charged in even increments of one-half hour of annual leave. The supervisor has discretion to allow make-up of tardiness during the payroll reporting period. Repetitive tardiness may result in disciplinary action as determined by the supervisor, which may include restriction or revocation of the employee's AWS Program participation. The basic work requirement is the number of hours (excluding overtime or compensatory time earned) that employees are required to work or otherwise account for approved leave, leave without pay, compensatory time used, excused absences, or holidays. AWS participants will continue to have the same basic work requirement of eighty (80) hours within a bi-weekly pay period. FLSA employees must adhere to a 40-hour workweek. 7. Time Reporting Daily Log All AWS employees will sign in at the beginning of their workday utilizing the ETS. If the employee forgets to punch in, his or her supervisor must follow the ETS procedure for missed punches. Timesheets Employees and supervisors are responsible for approving electronic timesheets before noon of the County workday immediately following each payday (unless otherwise instructed). Employees and supervisors are to ensure that the information is accurate. Hours of work will be earned and reported on the timesheets as outlined in timesheet policies and procedures. All annual and sick leave taken must be requested and reported in one-half hour (or thirty-minute) increments, consistent with Personnel Law. Modification, Suspension, or Termination of AWS Program If circumstances warrant, the AWS Program can be modified, suspended, or terminated for any individual or groups of individuals by the career/civilian manager and/or in its entirety by the Fire Chief. The Fire Chief has authority to modify or change AWS policies as the circumstances warrant. Surveys From time to time, participants will be requested to respond to surveys or other inquiries attempting to evaluate the success of the program. Complete and full participation is required. Scheduling of Non-emergency Appointments DIVISION 11 – Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees 7 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • One of the goals of the AWS Program is to reduce short-term absences from the job. Employees are encouraged to schedule nonemergency appointments or other engagements outside required working hours. 10. AWS Deviations Agency Head The supervisor has the authority to make minor adjustments to an employee's approved AWS schedules in addition to the formal quarterly application periods as follows: The Fire Chief (or a designee) will function in the same capacity as in all matters affecting the Fire/EMS Department, which is to provide leadership that will ensure the successful accomplishment of those duties and responsibilities the Department is charged with through Charter or other State or County laws, rules, regulations, or procedures. Specifically, the Fire Chief will dispose of any disputes or grievances arising from the implementation of the AWS Program. • • • • Daily lunch period; Change the arrival or departure time due to a special circumstance; or, Make-up time for absences from core work hours within the respective pay period. Meet operational needs of Department and/or office. Participation in non-work related activity (excluding the rest period) during scheduled work hours Responsibilities Career/Civilian Manager 9. Revocation of AWS Privilege First-line supervisors and career/civilian manager will not limit, deny, or withdraw an employee's privilege provided under this AWS Program as a form of retribution for an unrelated infraction. Employees may, however, be disciplined for abuse of the AWS Program. This could include restricting arrival and departure times or losing the AWS privilege. Abuses include, but are not limited to: • • • • Falsification of time accounting records Excessively long lunch periods without prior supervisor approval or appropriate time reporting Frequent instances of documented tardiness or absences from work without prior first-line supervisor's approval Failure to sign the daily log sheet timely and consistently The career/civilian manager will support and assist the Fire Chief in the daily administration of this program, ensuring that the program does not conflict with the priorities of that office. The career/civilian manager will be responsible for approving/disapproving all AWS requests submitted by the employee(s). First-Line Supervisors • First-line supervisors will assure that productivity and the quality of work is sustained at a high level, and that adequate and sufficient procedures to monitor staff attendance and work practices are instituted to ensure same. • The first-line supervisor will provide initial approval/disapproval of all AWS requests and any deviations submitted by the relevant section employees. DIVISION 11 – Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees 8 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • The first-line supervisor also will assure there is adequate coverage of all delegated responsibilities during County business hours, including cross training of staff, balancing approved AWS schedules, and coordinating employee absences. To assist the Fire Chief in the implementation and administration of the AWS Program, a seven-person committee is to be established. Each pay period, he or she is further responsible for reviewing relevant daily log sheets to ensure correct reporting of time on employee's timesheets prior to approving and submitting of same to the timekeeper. • The committee membership will consist of three people selected by the Fire Chiefs staff members, three representatives selected by the HScale Executive Board representative, and an AWS Coordinator who is appointed by the Fire Chief. • The coordinator is responsible for the general administration of the AWS Program. Generally, the coordinator will be the Lieutenant Colonel of Management Services. • The committee will serve primarily as an advisory board to the Fire Chief and also as a liaison between individual employees and management. • Another function of the committee is to act as a conciliator for matters that cannot be resolved among the career/civilian manager, supervisor, and employee. ¾ Employee concerns should be submitted in writing to the AWS Coordinator. ¾ When feasible, the committee will make recommendations for consideration by the parties involved within five (5) working days after receipt of the written documentation describing the circumstance. Employees • All employees are charged with the responsibility of ensuring the continued high quality and quantity of work at all times and will make every effort to adhere to the agreed upon alternative work schedule. • It is the responsibility of the employee to complete the daily log for accurate tracking of work hours. • In the absence of a supervisor, the employee may be responsible for coordinating work efforts with other employees. An employee will conduct him or herself as a professional at all times. • The employee further agrees and understands that work may be assigned from time to time outside of his or her specific job description to ensure adequate coverage of the office during regular County business hours. AWS Committee 11. Documentation Documentation of alternative work schedules delineating the required daily hours of work within a workweek which has been agreed to by the career/civilian manager, supervisor, DIVISION 11 – Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees 9 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS and employee will be written on a form document similar to Attachment 1. REFERENCES N/A FORMS/ATTACHMENTS Attachment #1 - Application to Participate in AWS Program Attachment #2 – Request for Overtime/Compensatory Time form Attachment #3 - Flexclock DIVISION 11 – Personnel Management Chapter 02 – Alternate Work Schedule (AWS) for H-Scale Employees 10 ATTACHMENT 1 PRINCE GEORGE'S COUNTY FIREIEMS DEPARTMENT Date _ TO: Supervisor FROM: _ H-Scale Employee RE: Application to Participate in AWS Program I agree to abide by the policies stated in the FirelEMS Department's Alternative Wark Schedule Program and request the following Alternative Work Schedule (AWS): _ _ _ _ Regular (Traditional WS) _ _ _ Flexitour AWS _ _ _ 4 -10 AWS _ _ _ Flexiday AWS _ _ _ 4-1/2- 9AWS _ _ _ 5-4/9AWS _ _ _ _ Approved _____ Approved w/modification (s) _ _ _ _ Denied Explanation: _ Effective: First-Line Supervisor Accepted by employee: AWSFORMI Career/Civilian Manager _ Date: _ ATTACHMENT 2 REQUEST FOR OVERTIME/COMPENSATORY TIME PRINCE GEORGE'S COUNTY FIREIEMS DEPARTMENT DATE: _ OFFICE: _ EMPLOYEENAMBTITLE: _ DATE (S) OF OVERTIME: NO. HOURS: _ DATES (2) OF COMP TIME: NO. HOURS: _ APPROXIMATE COST: EXPLANATION OF NECESSITY FOR ADDITIONAL HOURS (be specific): AUTHORIZED AND APPROVED: Yes Supervisor REMARKS: AWSFORM2 No _ Yes _ No Career/Civilian Manager __ Yes No Fire Chief __ PRINCE GEORGE'S COUNTY FIRE/EMS DEPARTMENT AWS PROGRAM DAILY LOG PAY PERIOD: TIME ATTACHMENT 3 OFFICE EMPLOYEE SIGNATURE IN h:alternative work schedules(aws).doc COMMENT TIME OUT EMPLOYEE SIGNATURE COMMENT PRODUCTIVE HOURS ATTACHMENT 4 FLEXCLOCK 06:00 A.M. MORNING 06:30 A.M. FLEX BAND 07:00A.M. 07:30A.M. 08:00 A.M. 08:30A.M. 09:00A.M. 09:30 A.M. 10:00 A.M. 10:30 A.M. 11:00 A.M. 11:30 A.M. 12:00 P.M. 12:30 P.M. 01 :00 P.M. 01:30P.M. 02:00 P.M. 02:30 P.M. 03:00 P.M. 03:30P.M. 04:00P.M. 04:30 P.M. EVENING 05:00 P.M. FLEX BAND 05:30 P.M. 06:00P.M. PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 03– Career Disciplinary Process January 2010 POLICY This General Order shall establish a consistent, fair, reasonable and equitable method for resolving conduct and/or performance-related violations of established rules and regulations of the Prince George’s County Fire/EMS Department and the Prince George’s County Code. It shall be the general policy to follow a pattern of progressive discipline that provides employees with notice of deficiencies and an opportunity to improve both performance and conduct problems. Supervisors have the authority to initiate and/or take authorized disciplinary actions against their employees whenever such disciplinary actions are warranted by virtue of violations of standards of conduct or behavior or failures to maintain satisfactory performance. However, the final determination for taking any authorized disciplinary action against any employee shall rest exclusively with the County Fire Chief or his/her designee. The job performance and conduct of each employee impacts directly on the public’s trust in government and on the County’s ability to achieve its mission of service to the public. All employees are, therefore, responsible for adhering to the standards of performance and conduct. DEFINITIONS Conduct Related Violation - defined by the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-193 as, “an act or DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process acts which constitute a violation(s) or failure(s) to comply with any duty, obligation or requirement imposing a standard of conduct or behavior on such employee by virtue of the provisions of any criminal or civil law or statue or any rule or regulation authorized and promulgated pursuant thereto, provided such violation(s) or acts(s) of noncompliance:” • • “Bears a demonstrable relationship to the nature of the duties and responsibilities of the employee’s position; and,” “Constitutes a willful, indifferent, or grossly negligent act or commission by such employee.” Performance Related Violation - defined by the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-194 as, “employee’s performance has become less than satisfactory with respect to the execution of any or all of the duties, tasks, and/or responsibilities set forth in the employee’s position description...” • “Where the employee’s actions, inactions and/or attitudes constitute a representative course of conduct characterized by a general inability, incapability, and/or unwillingness on the part of the employee to maintain a minimum standard of performance with respect to the quality and/or quantity of any or all of the duties, tasks, and/or responsibilities properly assigned to the employee; or,” • “Where the employee unjustifiably fails to carry out a particular work 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • assignment which was within the scope of the duties, tasks, and/or responsibilities properly assigned to the employee; or,” “Where the employee loses or fails to maintain any of the requirements or standards set forth in the qualification requirements statement, as defined in Section 16-102 (a)(39), applicable to the employee’s position.” Authorized Disciplinary Action - types of disciplinary actions defined by the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-193 and/or 16194. Step I - Verbal counseling of employee with supervisor documentation of unsatisfactory conduct or performance. Step II - Written reprimand, “Written Notice of Unsatisfactory Conduct or Performance,” issued to employee. Step III - Written formal “Statement of Charges” issued to employee and presented for further disciplinary action. Department Disciplinary Coordinator Appointed by the Fire Chief to ensure that a uniform administrative review of all Department disciplinary hearings and actions are conducted. The Coordinator serves as the Disciplinary Review Board Chairperson. Career Disciplinary Review Board Hearing board convened to hear and review conduct and/or performance-related disciplinary charges against any employee and render a determination to the Fire Chief whether the charges has been substantiated or not by the Fire/EMS Department. PROCEDURES DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process 1. Supervisors In order to reduce the need for disciplinary actions, supervisors must make every effort to educate and train personnel thoroughly in all aspects of expected conduct and levels of performance required of them. When appropriate education and training fail, the Department will implement a timely threestep disciplinary process in an attempt to correct an employee’s unsatisfactory conduct and/or performance. The level of discipline must be commensurate with the severity of the action or inaction in question. Contact the Office of Professional Standards for guidance and direction. Supervisors should utilize the “Supervisor Guidelines for Conduct/Performance Actions” (Attachment #1) to assist in the determination of the appropriate level or step of disciplinary action to be initiated. The guidelines are not intended to be an inclusive list, but to help serve as a general guide for supervisors to use in an effort to ensure consistent, fair, reasonable and equitable enforcement of rules, regulations, and procedures. To use the “Supervisor Guidelines for Conduct/Performance Actions:” • • Align the employee’s conduct and/or performance violation using the list of items in the left-hand column under the heading “Supervisor Guidelines for Conduct/Performance Actions” as a reference. Categories of violations are in Bold/Underlined and specific individual violations are in Bold. Implement the appropriate step of disciplinary action based on the corresponding recommendation in the second column, under the heading “Disciplinary Action for 1st Offense and Greater.” Discretion means the 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS supervisor shall determine the level of disciplinary action depending upon the circumstances and facts involved. Cumulative means the supervisor shall take previous violations and efforts to correct employee behavior into account when determining the level of disciplinary action to take. A previous similar violation shall result in a higher disciplinary step for the current violation. Once the level or step of disciplinary action is determined, the supervisor or their designee shall initiate the appropriate procedures as outlined below for the various steps of the disciplinary process. Step I - Verbal Counseling with Documentation When an employee fails to maintain the level of conduct or performance that is reasonably expected of personnel in his/her position, the first step in correcting such behavior is a verbal warning or counseling session. This step can only be taken in cases that involve minor violations, where modified behavior can be reasonably expected through counseling, and when more severe action is not warranted. (Reference - “Officer Guidelines for Conduct/Performance Actions”) A supervisor shall complete an investigation into the conduct or performance violation and shall complete a personal, confidential interview with the employee within seven days. Supervisor shall advise the employee where the employee’s action(s) or inaction(s) failed to meet prescribed standards and why. Employee shall be given an opportunity to explain his/her action(s) or inaction(s). DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process Supervisor shall advise employee what corrective action(s) should be taken, and given a reasonable time frame to comply. Supervisor shall complete and sign a Step I “Supervisor’s Record of Counseling” form (Attachment #2) outlining the violation and counseling session as a record for future use. A copy of the record shall be filed at the station in the employee’s personnel file for a maximum of one year for use with their Past Performance Appraisal. Within fourteen days the original signed Step I counseling form will be forwarded to the Department Disciplinary Coordinator (DDC) to be maintained in accordance with the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-197, and the current Labor Agreement with the International Association of Fire Fighters (IAFF) Local 1619. Step II -“Written Notice of Unsatisfactory Conduct or Performance” In the event verbal counseling fails to correct a previous conduct and/or performancerelated violation or the violation is too severe for verbal counseling, the next step toward resolution is a written reprimand, “Written Notice of Unsatisfactory Conduct or Performance.” The written reprimand is intended to document and outline specific areas that need improvement as well as what may be done to accomplish such improvement. (Reference - “Supervisor Guidelines for Conduct/Performance Actions”) A supervisor shall complete an investigation into the conduct or performance violation and shall complete a personal confidential interview with the employee. 3 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Supervisor shall present the “Written Notice of Unsatisfactory Conduct or Performance” within seven days after the alleged violation and/or investigation is completed. Supervisor shall offer further counseling if needed. Supervisor shall give specific instructions and/or actions to be taken by employee to prevent a recurrence, if applicable. Supervisor shall advise employee that any subsequent violation(s) or act(s) of noncompliance may warrant the taking of more severe disciplinary actions. The “Written Notice of Unsatisfactory Conduct or Performance” memorandum shall: (Attachment #3) • • • • • • • State the date of the violation. Give a brief description of what occurred. Quote the sections of the Personnel Law and Departmental General Orders, Directives, etc., that apply to this violation. List the previous efforts to counsel and afford opportunities to take remedial action only if the previous efforts to modify behavior are relevant to this specific charge. Give specific instructions and/or actions to be taken by employee to prevent a recurrence, if applicable. State any subsequent violation(s) or act(s) of noncompliance may warrant the taking of more severe disciplinary actions. State the reprimand has been read and understood and that any signature does not indicate admittance of guilt, only acknowledgement that the employee has received a copy of the notice. DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process The “Written Notice of Unsatisfactory Conduct or Performance” shall be signed and dated by both the employee and supervisor as required by the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-193 and 16-194. If the employee refuses to sign said “Written Notice of Unsatisfactory Conduct or Performance,” the supervisor shall attach a signed certification that they issued the written reprimand to the employee and that the employee did not elect to respond in writing to the reprimand or sign the reprimand. Employee will be given a copy and advised that a copy will be filed at the station in the employee’s personnel file for a maximum of one year for use with their Past Performance Appraisal. The original signed Step II “Written Notice of Unsatisfactory Conduct or Performance” will be forwarded to the DDC within fourteen days to be maintained in accordance with the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-197, and the current Labor Agreement with the IAFF Local 1619. An employee may respond to any written reprimand within five (5) working days of issuance by forwarding written comments to the DDC through their supervisor. The DDC will attach a copy of the employee’s written comments to their “Written Notice of Unsatisfactory Conduct or Performance.” The DDC shall notify the employee that their written comments have been appended. Step III - Formal “Statement of Charges” A “Statement of Charges” shall be issued to an employee where the severity of an alleged conduct and/or performance violation is beyond acceptable levels for a first time 4 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS violation, or when an employee has repeated similar/related conduct or performance violations, or when an employee has multiple conduct and/or performance violations that generated previous discipline actions. (Reference - “Supervisor Guidelines for Performance/Conduct Actions”) Supervisor shall prepare and present in a personal and confidential manner the “Statement of Charges” within seven days after the alleged violation occurs and/or investigation is completed but in all circumstances, within 180 days of when the act comes to the attention of a supervisor. The Fire/EMS Department and/or the supervisor shall complete an investigation into the conduct and/or performance violation. The Office of Professional Standards shall advise the employee that a notice will be forthcoming advising them of the time, date and location of a hearing to address the “Statement of Charges.” The responsibility to contact the IAFF Local 1619 and/or legal counsel rests with the employee. The investigation may include, but not be limited to, signed confidential statements of all witnesses to the violation, original and/or copies of all relevant documents such as police reports, accident reports, etc., original and/or copies of all relevant audio and visual tapes, original and/or copies of notes/correspondence related to any interviews, etc. The investigation shall include a personal confidential interview with the employee to determine the facts and circumstances of the violation and any extenuating circumstances concerning the employee that may mitigate against the taking of the particular disciplinary action against the employee. Upon completion of an initial investigation, the Fire/EMS Department and/or supervisor may remove an employee from emergency operations, place restrictions on an employee’s operational authority, place an employee on limited public contact or immediately suspend/place on administrative leave an employee as outlined by procedures in Section III. F. of this Directive as warranted. None of these actions shall be construed as final disciplinary action for any specific conduct and/or performance violation. DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process Supervisor shall offer further counseling if needed. The “Statement of Charges” memorandum shall: (Attachment #4) • • • • State the date of the violation. Give a brief description of what occurred. Quote the sections of the Personnel Law, Departmental General Orders, Directives, etc., that apply to this violation. List the previous efforts to counsel and afford opportunities to take remedial action and/or previous disciplinary actions. Only include if previous efforts to modify behavior are relevant to this specific charge or if an employee’s action, inactions, and/or attitudes constitute a representative course of conduct characterized by a general inability, incapability, and/or unwillingness on the part of the employee to conform to the applicable standards of conduct or behavior or to maintain a minimum standard of performance with respect to the quality and/or quantity of any or all of the duties, tasks, and/or 5 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • responsibilities properly assigned to the employee. State the “Statement of Charges” shall be forwarded through the chain-ofcommand for appropriate action. You could be issued a waiver of hearing or notified of the time, date, and location of the hearing, which will be conducted to address the aforementioned charges. State the reprimand has been read and understood and that any signature does not indicate admittance of guilt, only acknowledgement that the employee has received a copy of the charges. The “Statement of Charges” shall be signed and dated by both the employee and supervisor. If the employee refuses to sign said “Statement of Charges,” the supervisor shall attach a signed certification stating that they issued the “Statement of Charges” to the employee and that the employee did not elect to sign the “Statement of Charges.” Employee will be given a copy and advised that a copy will be filed at the station in the employee’s personnel file for a maximum of one year for use with their Past Performance Appraisal. The original signed Step III “Statement of Charges” will be forwarded to the DDC within fourteen days for further action. 2. Department Disciplinary Coordinator Upon Receipt of Step I or Step II disciplinary actions, the DDC shall ensure actions are in compliance with the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-195, and are consistent and uniform in relation to the general disciplinary practices and procedures and policies as applied to other employees under facts and DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process circumstances which are substantially the same. The “Supervisor Guidelines for Conduct/Performance Actions” shall be used as a guideline. If in compliance, the Step I or Step II shall be filed and maintained in accordance with Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-197, and the current Labor Agreement with the IAFF Local 1619. If an employee responds to any Step I or Step II within five (5) working days of issuance by forwarding written comments to the DDC through their supervisor, the DDC shall attach a copy of the employee’s written comments to their Step I or Step II. The DDC shall notify the employee that the written comments have been appended. If a Step I or Step II is not in compliance with the general disciplinary practices, procedures, and policies, the Step I or Step II shall be returned to the issuing supervisor via their chain-of- command for further action. Such actions may be warranted by, but not limited to, non-compliance with the “Supervisor Guidelines for Conduct/Performance Actions,” numerous previous similar infractions which warrant a higher degree of disciplinary actions, etc. Upon receipt of a Step III, “Statement of Formal Charges,” the DDC shall ensure actions are in compliance with the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-195, and are consistent and uniform in relation to the general disciplinary practices, procedures, and policies as applied to other employees under facts and circumstances which are substantially the same. The “Supervisor Guidelines for Conduct/Performance Actions” shall be used as a guideline. 6 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS If the Step III is not in compliance with the general disciplinary practices, procedures, and policies, the Step III shall be returned to the issuing supervisor via their chain-ofcommand with directions for further action. If the Step III is in compliance, the DDC shall proceed with a “Final Disciplinary NoticeWaiver of Hearing” or a Disciplinary Review Board Hearing as applicable and outlined below. Upon completion of the aforementioned, the DDC shall forward a written report of findings to the appropriate Lieutenant Colonel for issuance of the Proposed and/or Final Notice as applicable and outlined below. The DDC shall maintain a copy of all Final Notices upon completion/restitution of all Step III disciplinary actions. The copy shall be maintained in accordance with the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-197, and the current Labor Agreement with the IAFF Local 1619. 3. Final Disciplinary Notice-Waiver of Hearing The “Supervisor’s Guidelines for Conduct/Performance Actions” column three (3), “Waiver Accepted for First Step III” should be used as a guideline for determining if the nature of the infraction is eligible for a Hearing Waiver. Prior disciplinary history on file in accordance with the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-197, and the current Labor Agreement with the IAFF Local 1619, should be used for determining if prior disciplinary actions warrant a Hearing Waiver. If warranted, the DDC shall issue a “Final Disciplinary Action-Waiver of Hearing” to the employee. The waiver if accepted by the employee, generally stipulates that the employee is not disputing the infraction occurred and is accepting the disciplinary action as outlined. The “Final Disciplinary Action-Waiver of Hearing” memorandum shall:(Attachment #5) • • When an employee commits a conduct and/or performance infraction, accepts full responsibility for their action, and does not wish to be subject to a Disciplinary Review Board process, they may accept a “Final Disciplinary Action-Waiver of Hearing” issued by the DDC. • The DDC shall determine if the nature of the employee’s infraction and the employee’s prior disciplinary history would warrant the issuance of a “Final Disciplinary NoticeWaiver of Hearing.” DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process • • List the date of the “Statement of Charges.” State that in accepting summary disciplinary action, the employee is not disputing that a violation occurred. The employee is waiving a formal Disciplinary Review Board Hearing and any/all rights under the Grievance and Arbitration Procedure of the current Labor Agreement made by and between Prince George’s County, Maryland, and the IAFF Local 1619. State the summary disciplinary action is considered final discipline as defined in the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-201. List the fine. List the employee’s options for payment. 7 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • • • State that the employee has five (5) working days to respond to the waiver memorandum, and the date it must be returned. Failure to return the document by that date or declining to accept summary disciplinary action will result in a Disciplinary Review Board hearing. Provide a return for the employee to decline or accept the disciplinary action as outlined, with applicable signature blocks. State that with acceptance, the employee grants approval for the Prince George’s County Fire/EMS Department to release a copy of this Final Disciplinary Action to the President of IAFF Local 1619. Provide approved/not approved check offs with applicable signature block for the Fire Chief. The “Final Disciplinary Action-Waiver of Hearing” is advisory in nature and the final determination as to the taking of any authorized disciplinary action in relation thereto rests exclusively with the Fire Chief or his/her designee. If the “Final Disciplinary Action-Waiver of Hearing” is accepted by the respondent and Fire Chief, it shall be considered final discipline as outlined under the Proposed and Final Notices procedure outlined below. If the “Final Disciplinary Action-Waiver of Hearing” is not approved and/or accepted by the respondent and/or Fire Chief, a Disciplinary Review Board shall be convened to hear the statement of charges as outlined below. Neither the form nor its contents may be used in the Disciplinary Review Board hearing, disciplinary appeals, arbitration hearing, or for any other purpose. 4. A Disciplinary Review Board Hearing shall be convened to hear evidence and explanation for any Step III “Statement of Charges” for which a “Final Disciplinary Notice-Waiver of Hearing” is not approved and/or accepted by the respondent and/or Fire Chief, or is not warranted due to the nature of the infraction, or is not warranted due to the number of previous similar/related infractions. The DDC will assign a Disciplinary Review Board (DRB) to conduct an administrative hearing. The DRB will normally be composed of four members, including the DDC. • The DDC will serve as the chairperson. • Three (3) Battalion Chiefs not from the respondent’s battalion will serve as the remaining DRB panel. The respondent and/or IAFF Local 1619 may petition the DDC to consider changing one of the personnel assigned to the DRB panel. This request shall generally be made at least three (3) days prior to the hearing date. The DDC may change the DRB panel prior to the hearing date/time with notification to the respondent and/or the IAFF Local 1619 as deemed necessary. The DDC shall forward a written Hearing Notice to the respondent to notify them of the date, time, and location of the DRB hearing. The supervisor, witness(s), DRB members, the employee’s supervisor(s) and the President of the IAFF Local 1619 will be notified of the hearing by means of a copy of the employee’s notification. Notification to any legal counsel for representation on behalf Disciplinary Review Board Hearing DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process 8 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS of any employee shall rest exclusively with the employee. The DRB “Disciplinary Hearing” notification memorandum shall: (Attachment #6) • • • • • State the location, day, date, and time of the DRB hearing. List the members assigned to the DRB panel. State the employee and/or supervisor may request personnel to attend the hearing and testify to the facts and issues concerning the charges. State the employee has the right to Union and/or legal representation at the DRB hearing. State the employee and/or supervisor shall notify the DDC of any representative or witness who will attend the DRB hearing at least one day prior to the hearing. If a hearing notice cannot be delivered to the employee in a timely fashion, the supervisor shall notify the employee verbally with a memorandum to the DDC of the date and time the notification was made. Once notified, attendance at the hearing is considered an order. Failure to attend as directed may be considered insubordination subject to additional disciplinary action up to and including dismissal. The DDC may enter a “not guilty” plea on behalf of any employee who fails or refuses to attend the DRB hearing. Any deviation from the hearing schedule will be at the discretion of the DDC. Any person advised to attend a DRB hearing that may have an issue with the date and/or time, shall notify the DDC promptly, but generally no later than three (3) days prior to the hearing. DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process Prior to the hearing date, all information, i.e., signed statements, police reports, relevant documents, tapes, etc., to be used during the hearing shall be forwarded to the DDC by the supervisor, respondent and/or respondent’s counsel to be duplicated for the DRB panel and exchanged between parties. A DRB hearing shall be conducted in accordance with the format shown in Attachment #7 - Disciplinary Review Board Hearing Procedures. The DRB hearing format shall include: • • A release for the employee, option to sign, to have a copy of the final disciplinary action released to the President of the IAFF Local 1619. If signed, one original to be maintained by the DDC, and one original to be given to the Union Representative at the hearing (Attachment #8). A preliminary introduction to the hearing to include general conduct, procedures, and that the hearing will be taped. A copy of the tape will be made available to the respondent and/or legal counsel upon written request to the DDC. A formal introduction to the hearing shall include: • • • • The date and time the hearing is convened. An introduction of all persons present and whom they are representing. A review of the date of the charges, notification of the hearing, and the employee’s right to legal and/or union representation. Questions to and responses from the employee to ensure: 9 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • • • ¾ They understand the nature of the charges placed against them. ¾ They are aware of their rights as a member of IAFF Local 1619. A general statement to include: ¾ The purpose of the hearing, the right to admit or deny the charges, the right to present any witness or explanations. ¾ A mute response will be considered a denial of the charges. ¾ A report of findings will be sent to the Fire Chief with a determination if the charges have been substantiated or not, the DRB findings are advisory in nature, and the final determination as to the taking of any authorized disciplinary action thereto shall rest exclusively with the Fire Chief and/or his designee. A cursory review of the Department rules and regulations and the Prince George’s County Code which were violated. A question and response from the employee if he pleads guilty or not guilty. Presentation of the infraction, evidence and explanations by the supervisor(s), the employee, the union and/or legal counsel with crossexamination as warranted. Testimony from witnesses and crossexamination as warranted. • Questions from the DRB panel of the employee, supervisor and/or any witnesses. DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process • • One summation by the employee, union, or legal counsel, and one summation by the supervisor. A closing statement advising the employee they will be notified in writing by the Fire Chief or his designee of any further action to be taken regarding this matter. The DRB will conduct a complete and thorough examination of the significant facts and circumstances presented at the hearing. By a majority vote, the DRB will make a determination if the charges have been substantiated or not. In determining whether the charges have been substantiated or not, the required degree of proof shall be the preponderance of the evidence. That is the amount and quality of evidence that tips the scales of justice toward one determination or another. It also relates to witnesses’ characters, intrinsic characteristics of evidence, and its probability of truth when tested by the ordinary experience of average people. Any hearing information, documentation or other disciplinary matters must be held in the strictest confidence by all personnel at the DRB hearing. Any breach of confidentiality will be dealt with appropriately, including, but not limited to, disciplinary action as warranted. 5. Proposed and Final Notices of Disciplinary Action Upon receipt of the “DRB Report of Findings” the Fire Chief shall issue Proposed and Final Notices as warranted and in accordance with the following procedures. However, if a “Final Disciplinary NoticeWaiver of Hearing” has been submitted and accepted by the Fire Chief, it shall be considered Final Discipline. 10 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS The Fire Chief may accept or reject the findings of the DRB in accordance with Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-195. George’s County Code, Subtitle 16, Personnel Law, Section 16-148 (a)(6)(A)(iv), no Proposed Notice is required prior to serving a Final Notice of adverse action. The Fire Chief shall prepare a “Proposed Notice of Disciplinary Action” in accordance with Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-201. The Proposed Notice shall state: The “Proposed Notice of Disciplinary Action” shall be hand-delivered to the employee for signature. The “Proposed Notice of Disciplinary Action” shall be signed and dated by the employee. If the employee refuses to sign said “Proposed Notice of Disciplinary Action,” the supervisor shall append a signed certification that they issued the “Proposed Notice of Disciplinary Action” to the employee and that the employee did not elect to sign the “Proposed Notice of Disciplinary Action.” • • • • • The specific grounds or other reasons for taking such disciplinary action. The proposed adverse action authorized under the provisions of Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-193 and 16-194. The employee may not work any scheduled overtime until final disposition of all matters related to this disciplinary action. The fact the employee is entitled to appeal such action, in writing to the Fire Chief. In cases of a proposed written reprimand, suspension, or forfeiture of leave, the employee is entitled to respond in writing to the Fire Chief no later than five (5) working days after the day of receipt of the notice by the employee. In cases of a proposed separation, termination, dismissal, demotion or fine, the employee is entitled to respond in writing to the Fire Chief no later than ten (10) days after the date of receipt of the notice by the employee. In cases of immediate suspension in accordance with provisions of the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-193 (c)(4), or demotion at the discretion of the employer pursuant to the provisions of the Prince DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process Upon receipt of a signed “Proposed Notice of Disciplinary Action” and any written response filed by the employee, the Fire Chief shall consider said appeal in accordance with evaluative factors under Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-195. The Fire Chief may either modify the disciplinary action or stand by the proposed disciplinary action. A “Final Notice of Disciplinary Action” shall be prepared in accordance with Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-201. The “Final Notice of Disciplinary Action” shall state: • • • • The specific grounds or other reasons for taking such disciplinary action. The final adverse action imposed and authorized under the provisions of Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-193 and Section 16-194. The consideration of any written employee appeal received in accordance with procedures above. The right of the employee to file a written notice of appeal in accordance 11 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS with Grievance and Arbitration procedures of the current Labor Agreement made by and between Prince George’s County, Maryland and IAFF Local 1619. The “Final Notice of Disciplinary Action” shall be hand-delivered to the employee for signature. The “Final Notice of Disciplinary Action” shall be signed and dated by the employee. If the employee refuses to sign said “Final Notice of Disciplinary Action,” the supervisor shall attach a signed certification that they issued the “Final Notice of Disciplinary Action” to the employee and that the employee did not elect to sign the “Final Notice of Disciplinary Action.” Two (2) copies are returned to the Office of the Fire Chief, the original is kept by the employee. Processing the employee signed “Final Notice of Disciplinary Action” or “Final Disciplinary Notice-Waiver of Hearing:” • • If the employee requests and the Fire Chief accepts payment in the form of uncompensated work at the Department’s discretion, the employee’s supervisor will be notified, via a copy of the “Final Notice of Disciplinary Action,” to schedule the employee for work. The employee may not work any scheduled overtime until full payment of the fine has been satisfied. Upon completion, the supervisor will submit written documentation to the appropriate Lieutenant Colonel’s office that the fine has been satisfied. Failure to comply with the required disciplinary action may result in the payment of the original fine. If the employee requests imposition of a monetary fine via the “Final DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process Disciplinary Notice-Waiver of Hearing” or the Department imposes a monetary fine via the “Final Notice of Disciplinary Action,” the employee is given two (2) options in which to pay the fine. The employee may make payment in full or the employee may have the fine deducted from their biweekly paycheck, amount at the Department’s discretion not to exceed 5% of the gross biweekly wage. The employee may choose which option to make payment directly in the “Final Disciplinary Notice-Waiver of Hearing” form or on the “Payment Method Form” which accompanies the “Final Notice of Disciplinary Action,” as applicable. When the employee requests payment in full on the “Final Disciplinary Notice-Waiver of Hearing” form, the employee shall attach a cashier’s check or money order when returning the form. The cashier’s check or money order shall be made payable to “Prince George’s County.” There is no restriction on overtime. When the employee requests payment in full on the “Payment Method Form” accompanying the “Final Notice of Disciplinary Action,” the employee shall make full payment with a cashier’s check or money order within 30 days. All documentation is held by the Office of the Fire Chief until the fine is satisfied. The restriction on working overtime is rescinded upon receipt of full payment. When the employee requests payment to be deducted from their biweekly check, whether on the “Final Disciplinary Notice-Waiver of Hearing” form or “Payment Method Form,” accompanying the “Final Notice of Disciplinary Action” the restriction on 12 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS working overtime is rescinded. All documentation is forwarded to the Office of Personnel to process the deduction. All documentation is held in the Office of the Fire Chief until the fine has been satisfied. This authority is normally reserved, but not limited to, those situations where the employee: • All other disciplinary actions are processed through the appropriate Lieutenant Colonel, Major, and/or immediate supervisor. All documentation is held in the Office of the Fire Chief until all disciplinary actions have been accomplished. Upon completion of all disciplinary actions, documentation is forwarded to Human Resources, the Office of Personnel, Office of Law, Union, and Major/Supervisor as appropriate. A copy is filed with the DDC to be maintained in accordance with the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-197 and the current Labor Agreement with IAFF Local 1619. 6. Other Authorized Actions The Fire/EMS Department and/or a supervisor may remove an employee from emergency operations, place an employee on limited public contact, or immediately suspend/place on administrative leave an employee for an act, a series of acts, or inactions as outlined below. None of these shall be construed as adverse disciplinary action or final disciplinary action in any matter as defined by the Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-193 and 16-194. A Lieutenant Colonel, career Major, and/or career Battalion Chief shall have the authority to immediately take action to temporarily limit or rescind an employee’s authority to participate in an operational capacity as an employee or a supervisor of the Fire/EMS Department. DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process • • • • • Places the lives of the general public and/or the emergency service personnel in danger. Operates in an unsafe manner, creates an unsafe work environment, and/or commits an act or series of acts which have had or may be reasonably expected to have, a harmful or injuries effect on the employee, other emergency service personnel, or the general public. Commits an act, a series of acts, or fails to carry out a particular work assignment(s) which has had or may be reasonably expected to have had an adverse impact or disruptive effect on emergency operations and/or the delivery of emergency services. Commits a breach of peace or is intoxicated. Commits an act or a series of acts which have had or may be reasonably demonstrated to have an appreciable effect on the general public’s confidence and/or trust in the operation of the Fire/EMS Department. Violates the Prince George’s County Code. The Lieutenant Colonel, career Major, and/or career Battalion Chief shall: • • Immediately halt any acts which are in violation of the above. Immediately advise the employee that they are temporarily removed from operations and are no longer authorized to participate in an operational capacity. 13 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • Direct the employee to immediately leave an area involving operational activity and remove the employee from the accountability check. Prepare a package of information which includes, but not limited to, an Incident Notification form, witness statements, etc., and forward to the County Fire Chief or his/her designee for review. The County Fire Chief or his/her designee shall review the actions of the employee which lead to the temporary removal of operational authority. This review may include, but not be limited to, an interview with the employee, supervisor, and command officer. This authority is normally reserved, but not limited to, those situations when the employee: • • • The review process will determine: • • • Whether the temporary removal of operational authority will be reversed, sustained, or modified based on the facts presented during the review. Whether the employee should be placed in a limited public contact status or have his operational authority reinstated. The duration of any limited public contact status and the action to be taken to complete any disciplinary process. A written memorandum shall be sent to the employee by the Fire Chief or his/her designee, updating the employee on his operational status, outlining the actions to be taken, and outlining the process to follow in order to appeal any limited public contact status imposed. The Fire Chief or his/her designee shall have the authority to place on an employee’s operational authority or place an employee on limited public contact status. DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process • Has any temporary removal from operational authority sustained by the Fire Chief or his/her designee as outline above. Has restrictions placed upon, loses, or fails to maintain any of the requirements or standards set forth in the qualifications requirement statement applicable to the employee position. Commits an act or series of acts which call into serious question the employee’s trustworthiness and/or integrity in the continued performance of the employee’s assigned duties and responsibilities. Violates the Prince George’s County Code. A written memorandum shall be sent to the employee by the Fire Chief or his/her designee, updating the employee on any restrictions and duration imposed on an employee’s operational authority, the duration of any limited public contact status, outlining the actions to be taken to complete any disciplinary process, and outlining the process to follow in order to appeal any restrictions imposed on operational authority or the limited public contact status. The Fire Chief or his/her designee shall have the authority to suspend and/or place an employee on administrative leave in accordance with procedures as outlined in Prince George’s County Code, Subtitle 16, Personnel Law, Section 16-193 (c)(4). A written memorandum shall be sent to the employee by the Fire Chief or his/her designee, updating the employee on any 14 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS imposed suspension/administrative leave and outlining the actions to be taken to complete any disciplinary process. Any imposition of suspension/administrative leave shall not be construed as final disciplinary action. The imposition of any suspension/administrative leave shall, however, be considered in any future final disciplinary action to be taken as applicable. REFERENCES N/A FORMS/ATTACHMENTS Supervisor Guidelines for Conduct/Performance Actions Step I – Supervisor’s Record of Counseling Step II - Written Notice of Unsatisfactory Conduct or Performance Step III - Statement of Charges Final Disciplinary Action - Waiver of Hearing Disciplinary Hearing Disciplinary Review Board Hearing Procedures Release Form DIVISION 11 – Personnel Management Chapter 03 – Career Disciplinary Process 15 ATTACHMENT #2-Step I INTER-OFFICE MEMORANDUM PRINCE GEORGE'S COUNTY, MARYLAND (Date) TO: (Name), Major, Department Disciplinary Coordinator FROM: (Supervisor Name, Rank, Position) RE: Supervisor’s Record of Counseling (Supervisor’s Signature Required) Date/Time of Counseling: (Date/Time) Employee: (Employee Name, Rank, Position) Action(s) or inaction(s) of employee, making counseling necessary: (List action(s) or inaction(s) that failed to meet prescribed standards of conduct or performance - Include time, date and place where applicable) Supervisor’s recommendation(s) made to employee to prevent reoccurrence: (List recommendations made during counseling and time frame to comply if applicable) Comments: Initial counseling, first occurrence. (List any additional supervisor comments and/or employee explanation/comments) DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process ATTACHMENT #3-Step II INTER-OFFICE MEMORANDUM PRINCE GEORGE'S COUNTY, MARYLAND (Date) TO: (Employee Name, Rank, Position) FROM: (Supervisor Name, Rank, Position) RE: Written Notice of Unsatisfactory Performance or Conduct (Supervisor’s Signature Required) Your actions on (date of violation) when you (give brief description of what occurred), is unacceptable. Your actions place you in violation of and/or noncompliance with, but not limited to, the following Departmental rules and regulations, and the Prince George’s County Code: (Quote the sections of the Personnel Law and Departmental General Orders, Directives, etc. that apply to the infraction.) Previous efforts to counsel and afford opportunities to take remedial actions include: (Include only if there are previous efforts to modify the employee's behavior relevant to this specific statement of charges.) (List the previous efforts to counsel as applicable to this statement of charges: Date(s) List violation(s), action(s) taken, step(s) of disciplinary imposed) (Give specific instructions and or actions to be taken by employee to prevent reoccurrence as applicable.) This “Written Notice of Unsatisfactory Performance or Conduct” will be placed in your station and/or supervisor’s file, as well as a copy forwarded within the command at the appropriate level to the Department Disciplinary Coordinator. Any subsequent violation(s) or act(s) of noncompliance may warrant the taking of more severe disciplinary actions(s). RECEIPT: I have read and understand this “Written Notice of Unsatisfactory Performance or Conduct.” My signature does not indicate admittance of guilt, only acknowledgement that I have received a copy of the written notice. ______________________________________________________________________ Signature and Rank Date DIVISION 12 – PERSONNEL MANAGEMENT Chapter – 04 – Career Disciplinary Process ATTACHMENT #4-Step III INTER-OFFICE MEMORANDUM PRINCE GEORGE'S COUNTY, MARYLAND (Date) TO: (Employee Name, Rank, Position) FROM: (Supervisor Name, Rank, Position) Required) RE: (Supervisor’s Signature Statement of Charges On (date of violation) (give brief description of what occurred). As a result of your actions, you have been charged with failure to comply with, but not limited to, the following Departmental rules and regulations, and the Prince George’s County Code: (Quote the sections of the Personnel Law and Departmental General Orders, Directives, etc. that apply to the infraction.) Previous efforts to counsel and afford opportunities to take remedial actions include: (Include only if there are previous efforts to modify the employee's behavior relevant to this specific statement of charges.) (List the previous efforts to counsel as applicable to this statement of charges: Date(s) - List violation(s), action(s) taken, step(s) of disciplinary imposed.) This Statement of Charges shall be forwarded through the chain-of-command for appropriate action. You will be notified of the time, date, and location of the hearing, which will be conducted to address the aforementioned charges. The responsibility to contact the IAFF Local 1619 and/or legal counsel rests with you the employee. Within five (5) working days of receipt you may forward written comments to the Departmental Disciplinary Coordinator (DDC) through their supervisor in the Office of Professional Standards. The DDC shall attach a copy of the employee’s written comments to this document. The DDC shall notify you that the written comments have been appended. DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process RECEIPT: I have read and understand this Statement of Charges. My signature does not indicate admittance of guilt, only acknowledgement that I have received a copy of the charges. __________________________________________________________________ Signature and Rank Date Copy to: (List of supervisor’s in the employee’s chain-of-command) Major, Department Disciplinary Coordinator DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process ATTACHMENT #5 – Step III INTER-OFFICE MEMORANDUM PRINCE GEORGE'S COUNTY, MARYLAND (Date) TO: (Employee, Name, Rank, Position) FROM: ___________________________, Quality Assurance RE: Final Disciplinary Action - Waiver of Hearing Summary of disciplinary action On (Date) you received a statement of charges, copy attached, for failure to comply with, but not limited to, Department rules and regulations, and the Prince George’s County Code. You may accept summary disciplinary action instead of a formal Disciplinary Review Board Hearing. If you accept summary disciplinary action, you are not disputing that the violation occurred. Further, you waive a formal Disciplinary Review Board Hearing and your rights under the Grievance and Arbitration Procedure of the current Labor Agreement made by and between Prince George’s County, Maryland, and Local 1619, International Association of Fire Fighters, AFL-CIO, CLC. If you accept this summary disciplinary action, it is considered final discipline. In accordance with Prince George’s County Code, Subtitle 16, Personnel Law Section 16-193 and/or Section 16-194, it shall be a (LIST) fine of $( ). You request to make restitution by: (check one) Options for payment Payment in full to be returned with this signed and dated Final Disciplinary Action. Payment must be made by cashier’s check or money order only. Make check payable to “Prince George’s County.” Payment to be deducted at the rate of $( Payment of ( ) hours of uncompensated work at the Department’s discretion. Your supervisor will be notified, via a copy of this Final Disciplinary Action, to schedule you for work. You may not work any scheduled overtime until full payment of the fine has been satisfied. Upon completion, your supervisor will submit written documentation to the Lieutenant Colonel’s office that the fine has been satisfied. Failure to comply with the required disciplinary action may result in the payment of the original fine. DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process ) per pay period. You have five (5) working days to decide whether to accept the disposition in this document. It is your responsibility to consult with a representative of Local 1619, International Association of Fire Fighters, AFL-CIO, CLC. You must return this document to me by (Date). If you do not return this document by that date or you decline to accept summary disciplinary action, a formal Disciplinary Review Board Hearing will be conducted. RETURN Dispute I do not waive my right to a formal Disciplinary Review Board Hearing nor my rights under the Grievance and Arbitration Procedure of the current Labor Agreement made by and between Prince George’s County, Maryland, and Local 1619, International Association of Fire Fighters, AFL-CIO, CLC. I do not accept the summary disciplinary action reflected above that is being assigned by the Department Disciplinary Coordinator, as a representative of the Fire Chief. Respondent’s Signature Date ___________________________________________ Print Name Witness’s Signature Date __________________________________________ Print Name Accept I concur with the statement of charges and accept full responsibility for my actions. I have been counseled and understand my failure to comply with the aforementioned Department rules and regulations, and the Prince George’s County Code. I agree to take the necessary actions to prevent future similar occurrences. I understand the nature of the charges and I am aware of my rights as a member of Local 1619, International Association of Fire Fighters, AFL-CIO, CLC. I waive my right to a formal Disciplinary Review Board Hearing and my rights under the Grievance and Arbitration Procedure of the current Labor Agreement made by and between Prince George’s County, Maryland, and Local 1619, International Association of Fire Fighters, AFL-CIO, CLC. I accept the summary disciplinary action reflected above that is being imposed by the Department Disciplinary Coordinator, as a representative of the Fire Chief. I have marked the appropriate box for restitution of the disciplinary action. In addition, I grant my approval for the Prince George’s County Fire/EMS Department to release a copy of this Final Disciplinary Action to the President of Local 1619, International Association of Fire Fighters, AFL-CIO, CLC. Respondent’s Signature Date ___________________________________________ Print Name DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process Charging Officer’s Signature Date __________________________________________ Print Name *Obtaining all required signatures is the responsibility of the Respondent. This form may only be issued by the DDC for minor, first time infractions that generally result in cash fine. However, the DDC’s recommendation rendered by the issuance/acceptance of this form is advisory in nature and the final determination as to the taking of any authorized disciplinary action in relation thereto rests exclusively with the Fire Chief. If this form is not approved and/or accepted by the Respondent and/or the Fire Chief, neither the form or its contents may be used in the Disciplinary Review Board hearing, disciplinary appeals, arbitration hearing, or for any other purpose. Approved Not Approved ____________________________________ Lawrence H. Sedgwick, Jr. DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process Date ATTACHMENT #6-Disciplinary Hearing INTER-OFFICE MEMORANDUM PRINCE GEORGE'S COUNTY, MARYLAND (Date) TO: (Employee Name, Rank, Position) FROM: (DDC Name), Major, Quality Assurance RE: Disciplinary Hearing You are hereby directed to appear at a Disciplinary Review Board hearing at the (Location), on (Day, Date), at (Time). The hearing, which will be convened by (Rank, DDC Name), will address your “failure to comply with Departmental rules and regulations and the Prince George’s County Code.” The Disciplinary Review Board panel will consist of: (Name, Rank) (Name, Rank) (Name, Rank) (Name, Rank), Alternate You have the right to Union and/or legal representation at this hearing. Please notify this office of the names of representatives who will accompany you, at least one weekday (excluding holidays) prior to the hearing. Copy to: (List of Supervisor’s in the employee's chain-of-command - Name, Rank, Position) (Charging Officer - Name, Rank, Position) (Name), President, IAFF Local 1619 (Witness(s) - Name, Rank, Position) (DRB - Name, Rank, Position) DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process ATTACHMENT #7-Disciplinary Review Board Hearing Procedures INTER-OFFICE MEMORANDUM PRINCE GEORGE'S COUNTY, MARYLAND (Date) (Employee Name, Rank) Department Release of Final Disciplinary Action to Local 1619, IAFF, AFL-CIO, CLC: Accepted/Signed by Employee - Copy given to Union representative Declined Preliminary hearing introduction read by the DDC: Formal hearing introduction read by the DDC: Hearing taped: Yes - Start tape No This Disciplinary Review Board Hearing is hereby convened on the (##) day of (Month, Year) and called to order at (Time) hours. Let the record show the following persons are present. (Have each person introduce themselves by name and whom they are presenting). On (Date) you received a Statement of Charges for alleged failure to comply with Departmental rules and regulations and the Prince George’s County Code. You also received notification that a Disciplinary Review Board Hearing, which is authorized by the Fire Chief, the County Personnel Law, and Local 1619, International Association of Fire Fighters, would be convened to consider the charges placed against you, and that you had the right to legal and/or Union representation. (Employee Rank, Name) do you understand the nature of the charges, which have been placed against you? Response: Yes No Other: ________________________________________________________________ Are you aware of your rights as a member of Local 1619, International Association of Fire Fighters? Response: Yes No DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process Other: ________________________________________________________________ Disciplinary Review Board Hearing Page 2 The purpose of this Disciplinary Review Board hearing is to hear evidence and explanations concerning the charges that have been placed against you. This hearing will not introduce a platform to argue or debate the merits of this hearing or the disciplinary process in general. This Board will make a determination of facts through submission of a written report of findings to the Fire Chief. The findings are advisory in nature and the final determination as to the taking of any authorized disciplinary action in relation thereto rests exclusively with the Fire Chief. You will be asked to either admit or deny the charges placed against you. If you admit to being guilty of those charges, you have the right to present any evidence or explanation during this hearing. Any information presented will be considered prior to submitting the Disciplinary Review Board Report of Findings. If you deny the charges against you, this Board will hear evidence and explanations, and determine whether the Fire/EMS Department has proven the allegations against you. The Fire Chief will be advised whether the charges have been substantiated or not. If you choose to stand mute, your silence will be considered a denial of charges. Under the authority granted to the Fire Chief by the Prince George’s County Code, and in accordance with the provisions of the current Agreement made by and between Prince George’s County, Maryland, and the International Association of Fire Fighters, Local 1619, you have been charged with “failure to comply with, but not limited to, the following Departmental rules and regulations, and the Prince George’s County Code:” (List Departmental rules and regulations, and the Prince George’s County Code violated) Do you plead guilty or not guilty to these charges? Response: Guilty Not Guilty Not Guilty Plea entered by the DDC on behalf of the employee: __________________ Other:_________________________________________________________________ DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process Disciplinary Review Board Hearing Page 3 Hearing Procedure: (Based on employee plea) Not Guilty Plea Supervisor(s) testimony Cross examination Employee, Union, and/or legal counsel testimony Cross examination Witness testimony Cross examination DRB questions/cross examination DRB questions/cross examination Employee, Union, and/or legal counsel summation Supervisor(s) summation Guilty Plea Employee, Union, and/or legal counsel explanation Supervisor(s) comments DRB questions/cross examination Closing statement read by the DDC: This concludes the Disciplinary Review Board hearing. You will be notified in writing by the Fire Chief as to the taking of any further disciplinary action in this matter. DRB panel worksheets completed and forwarded to the DDC: DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process ATTACHMENT #8-Release Form INTER-OFFICE MEMORANDUM PRINCE GEORGE'S COUNTY, MARYLAND I, ______________________________________, do hereby grant my approval (Print Name) for the Prince George’s County Fire/EMS Department to release a copy of any Proposed Notice of Disciplinary Action and Final Notice of Disciplinary Action resulting from the disciplinary hearing conducted on _______________________________, to the (Date) President of Local 1619, International Association of Fire Fighters. ___________________________________________ Signature DIVISION 12 – PERSONNEL MANAGEMENT Chapter 04 – Career Disciplinary Process PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 04 - Employee Separation January 2010 POLICY The Department shall establish an efficient method of documenting employee separations and to ensure timely and accurate processing of an employee leaving the Department, and ensure appropriate clearance actions are completed prior to an employee’s departure. DEFINITIONS Exit Process – is a process when an employee separates from employment with the County, he/she shall complete a series of required tasks as outlined herein. Separated career and civilian employees, whether nondisciplinary or disciplinary, will report to the Human Resources (HR) office to obtain the required forms and participate in an exit interview, unless directed otherwise. Letter of Intent to resign (including normal retirement) – is a voluntary signed statement giving the Department notice of separation from a departing employee submitted at least 14 days in advance, indicating the reason for departure, the last day the employee intends to work, and the date of separation. Separation – is the act of ending employment with the County by means of resignation, reduction-in-force, disability, retirement, death or termination. PROCEDURES 1. Required Documentation A departing employee must complete the Exit Process prior to ending employment with the DIVISION 11 – Personnel Management Chapter 04 – Employee Separation County. The process is initiated by submitting a Letter of Intent through their appropriate Chain of Command. The employee must then obtain an Employee Sign-Out Check List, Employment Separation Clearance Form, Employee Separation Form, and an Employee Exit Interview Questionnaire Form from the HR office. All documentation must be completed and all required signatures obtained before leaving County service. These forms shall be returned to the HR office. No career employee will be given his/her final payroll check until the Exit Process is complete. 2. Responsibilities The Lieutenant Colonel or his/her designee in the employee’s chain of command will be responsible for: • Being the first person to sign the separation clearance form, which certifies that the employee’s Letter of Intent has been received and authorizes other functional areas to complete the form. The Employee will be responsible for: • Returning any Departmental property or equipment to the appropriate office or resolving any outstanding issues. This shall include, but is not limited to: Portable Radios, Cell Phones, Pagers, Laptops, Computer Peripherals, Assigned Vehicle, Tools, Breathing Apparatus 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS and/or Components, Outstanding Financial Transactions, Injury/Accident Reports, Keys, Petty Cash, Credit Cards, Security Access Cards, Firearms, Investigatory Equipment, Certain Badges, I.D. cards and Personal Protective Equipment (PPE). • Finalizing all Human Resources records and forms, including Employee Separation Form. • Ensuring the Exit Process is completed in the event of the death of an employee. • • Releasing the final payroll check if all the requirements of the Exit Process are properly completed. • Returning all career/civilian employees’ Fire/EMS Department/County I.D. cards and Personnel Accountability Tags (PAT) tags to the HR office. Filing a financial disclosure statement in accordance with the Prince George’s County Code, Section 2-294 (a) and various Executive Orders. The Logistics and Supply office will be responsible for: • • Collecting all issued uniforms (work or dress); PPE and any other Department/County issued equipment, any uniform badges, and collar brass. The dress uniform may be retained if the career employee is retiring after twenty years of service or service-connected disability. Taking appropriate action to finalize all Supply Section records. The Human Resources office will be responsible for: • Referring all retiring career employees to the Office of Human Resources Management, Pension and Benefits offices for calculation of compensation and information on benefits. DIVISION 11 – Personnel Management Chapter 04 – Employee Separation Please note: In accordance with applicable Labor Agreements, certain annual allotments are provided to specific employees on an annual basis. These allotments are paid the first full pay period after July 1, the start of the fiscal year. The Department will prorate such payments if the employee separates prior to the completion of the fiscal year and deduct the difference of the unearned allotment from the final paycheck. During the signing out process, the employee will be notified of the amount to be deducted from his/her last paycheck. The Immediate Supervisor(s) and other Departmental offices will be responsible for: • Ensuring that any pending work area tasks are completed and/or submitted in accordance with established procedures. Please note: The Departmental offices listed on the Employment Separation Clearance Form shall ensure that all equipment and property is returned to the appropriate office and/or supervisor. REFERENCES 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Prince George’s County Personnel Law, Subtitle 16, Division 12 as amended 2003 Prince George’s County Administrative Procedures, Personnel Procedures 252 Applicable Collective Bargaining Agreements FORMS/ATTACHMENTS Employee Sign-Out Check List Employment Separation Clearance Form Employee Separation Form – Sample Employee Exit Interview Questionnaire Form - Sample DIVISION 11 – Personnel Management Chapter 04 – Employee Separation 3 Office of Human Resources Management Employee Separation Form Identifying Information: Name: SSN: Department: Reason for Leaving: Separation Date: Do not use “NO REASON GIVEN” W-2 Mailing Address if different from address on file with the Office of Human Resources Management:: Return of County Property/Other: Building Access Pass Cellular/Mobil Phone County Equipment County ID Credit Cards/Purchase Cards Keys (office, car, etc) “labeled” LAN Security Laptop/Office Equipment Mainframe Security Memberships/Subscriptions Pager PDA’s Parking Permit Performance Appraisals Petty Cash Remote Access Travel Advance Travel Expense Report Vehicle & Log Voice Mail and Email Passwords Uniform / Clothing Returned Work-in-progress Updates Other Disbursement of Final Pay/Leave Check: Release to Department Direct Deposit Mail to: Financial Disclosure Statement: I understand that I have sixty (60) days to complete and file a Financial Disclosure Statement with the County. ________ Initials Leave Disposition: Lump sum cash payment of new annual leave up to 360 hours, or Lump sum cash payment of old annual leave, or Lump sum cash payment of a combination of old and new annual leave - up to 360 hours. Lump sum cash payment of old sick leave paid per applicable salary schedule Convert sick leave for retirement credit Retain Retain hours of sick leave balance in leave record hours of annual leave balance in leave record Ineligible for Payment. Reason: Leave Donation: Employee (name) (agency) Military Leave Bank (# hours) Specify - Annual / Attach appropriate form(s). (# hours) Personal / Compensatory / Discretionary I understand that this authorization becomes irrevocable ten (10) working days after my separation date. Employee Signature / Date Departmental HR Liaison / Date Departmental IT Coordinator / Date OHRM Representative / Date Distribution List: Finance/Payroll – White PGC Form 4281 (12/04) DIVISION 11 – Personnel Management Chapter 04 – Employee Separation OHRM/Performance Management – Yellow Employee- Pink PRINCE GEORGE'S COUNTY FIRE/EMS DEPARTMENT EMPLOYMENT SEPARATION CLEARANCE FORM ________________________ Employee's Name/Title _ _ _________________ Date ____________ _______________ _____________________ Hire Date Separation Date Employee ID # ___________________ Fire Dept. ID # ______________________________________________________ Mailing Address for final check and any correspondence __________ Completion of this clearance form is part of the Exit Process for employees separating from the Department. Departmental managers, or their designee in the functional areas listed below, shall sign this form on or about the employee’s last working day. It is the responsibility of the employee to obtain clearance from the areas listed below. Clearance from the Lieutenant Colonel of the respective Command must be obtained first and clearance through the Human Resources office should be last. The employee’s final payroll check will not be released without the Human Resources office having a completed clearance form. 1. ___________________________________________ Lieutenant Colonel __________________ Date 2. ___________________________________________ Immediate Supervisor __________________ Date 3. ___________________________________________ Risk Management _______________ ___ Date 4. ___________________________________________ Apparatus Maintenance ___________________ Date 5. ___________________________________________ Logistics and Supply _________ _________ Date 6. ________________________________________________________________ Information Management Date 7. ___________________________________________ _ ________________ _ Fire/EMS Training Academy Date a.)____ _____________________EMT-I Program (amount to be remitted) 8. ___________________________________________ Fiscal Affairs 9. _________________________________________ Human Resources a.) _________________________ __________________ Date _ ________________ Date (amount of unearned uniform allowance) Employee to sign after all signatures are obtained: ____________________________________________________________ Employee’s signature Date Manager’s Note: A departing employee shall turn in any Departmental property or equipment to the appropriate office and/or resolve any outstanding issues. This shall include, but is not limited to: Portable Radios, Cell Phones, Pagers, Laptops, Computer Peripherals, Assigned Vehicle, Tools, Breathing Apparatus and/or Components, Outstanding Financial Transactions, Injury/Accident Reports, Keys, Petty Cash, Credit Cards, Security Access Cards, Firearms, Investigatory Equipment, Certain Badges, I.D. cards, PAT tags, PPE, face piece and regulator. DIVISION 11 – Personnel Management Chapter 04 – Employee Separation Fire/Emergency Medical Services (EMS) Department EMPLOYEE EXIT INTERVIEW QUESTIONNAIRE All information is confidential, information is analyzed to produce a generic report from a compilation of all exit interviews NAME (Optional)__________________________ CLASS TITLE____________________________________________ DEPARTMENT______________________________________ DIVISION_______________________________________________ DATE HIRED_______________________________________ DATE SEPARATED_______________________________________ REASON (S) FOR LEAVING 1. 2. 3. 4. 5. 6. (Circle the number) Retirement Terminated Poor Working Conditions Relocation From Area Domestic Responsibilities Illness or Other Incapacity 7. Conflict with supervisors 8. Promotional opportunity 9. Career too limited 10. Career Change 11. Military Service 12. Returning to School/College 13. Other (Specify)_________________ COMMENTS____________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ Almost Always 1. Job Duties and performance standards were clearly explained. 2. There was an opportunity to exercise my full abilities. 3. I was treated fairly and impartially by my supervisor. 4. I received adequate training to perform my job once employed. 5. I received additional training to develop my skills and abilities. 6. Do you feel the department provided you with sufficient job training, and opportunities for advancement? 7. Did you have the appropriate equipment and resources necessary to perform your job? 8. I was satisfied with the safety of the work environment. 9. I was satisfied with the salary and benefits I received. Page 1 of 2 -over- Regularly Sometimes Never EMPLOYEE EXIT INTERVIEW QUESTIONNAIRE -Continued- 10. How would you rate your supervisor and why? Excellent______ Good_____ Fair______ Poor_____ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ 11. How would you rate your department and why? Excellent_______ Good_____ Fair______ Poor_____ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ 12. What did you like most about working for the Fire/EMS Department? _________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ 13. What did you like least about working for the Fire/EMS Department? __________________________________________________________________________________________________________ ____________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ 14. Do you have any suggestions for ways to improve working conditions, productivity, and morale? ___________________________________________________________________________________________________________ ____________________________________________________________________________________________________________ ____________________________________________________________________________________________________________ Page 2 of 2 Employee Sign-out Check List _______ 1. Submit letter of intent to resign/retire via the chain-of-command to the Fire Chief _______ 2. Contact Human Resources to pick up Employment Separation Clearance Form, Employee Separation Form and Employee Exit Interview Questionnaire _______ 3. Contact the Office of Human Resources Management, Pensions and Investments Division: Mary Sullivan (sworn employees) or Cindy Thorn (civilian employees) to discuss Pension information) _______ 4. Immediate supervisor’s signature first, then all other signatures _______ 5. Turn in County property: i.e. car, radio, pager, etc. to appropriate offices _______ 6. Turn in uniform, gear and equipment to Logistics _______ 7. Turn in face piece, mask and regulator, etc. to Apparatus Maintenance _______ 8. If needed, have retiree ID made _______ 9. Exit interview with Human Resources During exit interview, turn in: ID card, PAT tag Employment Separation Clearance Form Employee Separation Form Employee Exit Interview Questionnaire If applicable: Finalize office records (complete PPAs, etc.) Finalize Supply records Reconcile and transfer Petty Cash Fund through Fiscal Affairs May need to file a Financial Disclosure Statement Payroll check will not be released until completion of: Employment Separation Clearance Form Employee Separation Form (Human Resources will be final signature) DIVISION 11 – Personnel Management Chapter 04 – Employee Separation PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 05 – Court Subpoena January 2010 POLICY This General Order shall ensure the appearance of personnel in court and that legal assistance will be available for proceedings resulting from Fire Department activities. DEFINITIONS N/A PROCEDURES 1. Subpoena Service All subpoenas pertaining to Fire Department related activities will be coordinated through the Office of the Fire Chief. Employees receiving subpoenas at a fire station and/or their home, shall forward a copy to the Office of the Fire Chief via chain-of-command within 24 hours. All subpoenas received by the Fire Department will be logged by the Office of the Fire Chief and delivered to the appropriate command for distribution. Personnel accepting subpoenas shall log the receipt of the subpoena in the station or division log book. The career officer-in-charge shall ensure that the subpoenaed individual receives the subpoena, or in the case of a subpoenaed volunteer, that the Volunteer Chief receives the subpoena for issuance. The Volunteer Chief shall ensure that the subpoenaed volunteer receives the subpoenas. DIVISION 11 – Personnel Management Chapter 05 – Court Subpoena The subpoenaed individual shall make entry in the log book when subpoenas are received. The career officer in charge or Volunteer Chief shall notify the Emergency Operations Command via the chain-of-command. The Lieutenant Colonel shall ensure updated subpoena information is added to the Office of the Fire Chief’s subpoena log, including the subpoena’s date of receipt. Subpoenas that cannot be served seven (7) days before the court date shall be returned to appropriate Lieutenant Colonel for disposition. It shall be the subpoenaed individual’s responsibility to ensure court appearance as summoned. Failure to appear may result in legal action. Conflicts involving vacations or sickness must be resolved with the court and/or attorney issuing the subpoenas, and can generally be done by telephone. 2. Requests for Legal Assistance All requests for legal assistance shall be in writing to the Fire Chief through the chain-ofcommand as soon as the intended legal action is known. Copies of all legal documents should be included with the request for assistance. When the notification of intended legal action is within seven (7) days of the court date, a request for legal assistance and direction can be made by telephone through the chain-ofcommand followed by a written request. 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS 3. Career Personnel Subpoenaed (Civil Case) Shall also refer to the General Order entitled Payment for Civil Litigation/Interviews. REFERENCES N/A FORMS/ATTACHMENTS N/A DIVISION 11 – Personnel Management Chapter 05 – Court Subpoena 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 06 – Equal Employment Opportunity Policy January 2010 POLICY To ensure all members (career, civilian, and volunteer) of the Prince George's County Fire/Emergency Medical Services (EMS) Department work in an environment that is free of discrimination, harassment, intimidation, and/or retaliation. DEFINITIONS Discrimination – an action, practice, or policy, however neutral in intent and impartial in administration, which has a disparate impact or results in disparate treatment because of race, sex, sexual orientation, color, religion, creed, country of national origin, age, disability, retaliation, marital status, physical appearance, or political opinion. formal or informal investigation, proceeding or hearing relating to a practice alleged to violate Title VII. Retaliation is specifically prohibited by Federal, State, and County law and will not be tolerated. Sexual Harassment – is a form of sex discrimination and is a violation of Title VII of the Civil Rights Act of 1964, as amended. "Sexual Harassment" includes, but is not limited to: unwelcome sexual advances, requests for sexual favors, verbal, physical or other conduct of a sexual nature, or acts of animosity or hostility based on sex/gender (whether or not sexual in nature), any of which creates or tends to create a hostile work environment. PROCEDURES 1. Member – is defined as all career, volunteer, and civilian employees of the Prince George's County Fire/Emergency Medical Services (EMS) Department. Prohibited Conduct – verbal or physical behavior that changes the conditions of a person's employment, or creates an intimidating, hostile, or offensive working environment. Retaliation – an illegal employment action which adversely affects the terms and conditions of employment of an individual because that individual has opposed any practice he or she reasonably believes violates Title VII or made a formal or informal complaint or charge, testified, assisted, or participated in any manner in a DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy General Provisions All members shall conduct themselves within the boundaries of all laws and statutes, established by and in accordance with, the provisions of the Equal Employment Opportunity Policy, Title VII of the Civil Rights Act of 1964 and 1991, Article 498 of the Annotated Code of Maryland, and the Human Relations Act for Prince George's County, Maryland. The Department will maintain a “zero tolerance” policy. Any actions or conduct that constitutes discrimination, including sexual harassment and retaliation, shall be grounds for disciplinary action up to and including dismissal. 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Discrimination is a violation of Title VII of the Civil Rights Act of 1964, as amended, and is prohibited within the Prince George's County Fire/Emergency Medical Services (EMS) Department, and any of its organizations, sections, divisions, and affiliations including volunteer corporations. All managers and supervisors have a responsibility to provide and ensure a workplace committed to fairness and equity. 2. • • Prohibited Conduct Examples of prohibited conduct include, but are not limited to: • • • Deliberate and/or repeated jokes, remarks stories, gestures, slurs or conversations which are offensive or derogatory with respect to race, color, creed, national origin, age, sex, marital status, disability, political affiliation, and volunteer or union affiliation. The display or circulation of graphic, electronic, or written materials that is offensive or derogatory with respect to race, color, religion, creed, national origin, age, sex, marital status, disability, political affiliation, and volunteer or union affiliation; and Acts of retaliation against a member for reporting, participating in an investigation, or complaining of discriminatory behavior or acts. As used herein, the terms “less serious” or “minor” incident of sexual harassment or retaliation include, but are not limited to: • • • • Repeated jokes, comments or remarks, whether verbal, written, drawn, or disseminated electronically, that are of a sexual nature or are offensive or disparaging on the basis of gender. • Repeated displays of sexually explicit materials. Examples of retaliation may include, but are not limited to: Taking any adverse action, including disciplining a member or DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy An isolated joke, comment or remark, whether verbal, written, drawn, or disseminated electronically, that is of a sexual nature or is offensive or disparaging on the basis of gender. An isolated incident involving a display of sexually explicit materials. An isolated negative or derogatory comment based on an individual's past complaint of sexual harassment or discrimination. As used herein, the terms “more serious” or “major” incident of sexual harassment or retaliation may include, but are not limited to: 3. Retaliation and Sexual Harassment • operationally suspending a member as a result of filing a lawful complaint and/or participating in an investigation. Transfer of an employee to an assignment that would adversely affect the conditions of their employment. Loss of pay or overtime work opportunities to an employee because the employee has opposed any practice he or she reasonably believes violates Title VII. 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • • • • • Unwelcome physical conduct of a sexual nature, including physical assaults or threats of physical assault. Request for sexual favors and other verbal or physical conduct of a sexual nature when: Submission to such conduct is made explicitly or implicitly a term or condition of an individual's employment. Submission to or rejection of such conduct by an individual is used as the basis for an employment decision affecting the individual. Repeated incidents of negative or derogatory comments based on an individual's past complaint of sexual harassment or discrimination. Any denial of a tangible job benefit, or any act or omission with respect to the complaint that puts or could put the safety of the complainant or others at risk, based on his or her past complaints of sexual harassment or discrimination. • • Examples of sexual harassment may include, but are not limited to: • • • • • • • • The Department shall have discretion to determine whether an incident (or allegation thereof) is more serious or major based on a reasonable complaint standard and the parameters established by law. • • • Sexual harassment can occur in a variety of circumstances, including but not limited to the following: • • • The victim as well as the harasser may be a woman or a man. The victim does not have to be of the opposite sex. A harasser can be a victim's supervisor, a supervisor in another area, a co-worker, non-employee, or anyone with whom the member interacts with on the job. DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy A victim may include others affected by the offensive conduct. A harasser's conduct (offensive, threatening or humiliating) must be unwelcome. • • • 4. Harassing conduct can include not only conduct that is sexual in nature, but also conduct that is directed towards someone because of his or her gender. Foul, obscene language or gestures. Sexual propositioning. Sexual innuendo. Deliberate or repeated sexually suggestive comments. Sexually oriented “kidding” or “hazing/teasing,” or “hazing/teasing” directed at a member because of their sex. Jokes referring to gender specific traits. Displays of obscene printed visual material. Physical contact such as patting, pinching, brushing against another's body. Blocking the path of another. Accessing and/or displaying pornographic Internet sites Sexually explicit electronic mail, telephone calls, or facsimiles Sexually suggestive screen savers Subtle or overt pressure for sexual favors. Complaints In the event that a member believes that he or she has been a victim of discrimination, the individual shall contact the EEO Officer , EEO Investigator, or the EEO Counselor 3 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS within twenty-four (24) hours of the alleged incident, or as soon as practical under the circumstances. When supervisors, acting supervisors, or officers witness, recognize, or are otherwise notified of an alleged incident, they shall immediately make contact and speak with the EEO Officer, EEO Investigator, or EEO Counselor (not to exceed twenty-four (24) hours) to receive direction. Until contact is made with the EEO Officer EEO Investigator, or EEO Counselor and directions are received regarding further procedures to be followed, supervisors or acting supervisors shall only take those actions necessary to ensure the immediate safety of those involved in the incident or to prevent the destruction of relevant evidence. Complaints may be submitted internally or externally using the following process: • • • • • Members may file an internal complaint with the Prince George's County Fire/EMS Department: The complainant should contact the Office of Professional Standards and make notification to the EEO Officer, EEO Investigator, or EEO Counselor. Upon receipt of the formal complaint or notification of an alleged incident, an investigation shall be conducted by the EEO Officer, EEO Investigator or EEO Counselor. Upon completion of the investigation, the EEO Officer shall forward the findings to the County Fire Chief. The County Fire Chief shall review the EEO Officer's facts and make a determination. DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy Career and civilian members may also file an internal complaint with: PRINCE GEORGE'S COUNTY HUMAN RELATIONS COMMISSION 1400 McCormick Drive, Suite 245 Largo, MD 20774 Dr. William A. Welch, Sr., Executive Director Tel: (301) 883-6170 Fax: (301) 883-6262 TDD: (301) 925-5167 The Commission investigates complaints of discrimination based on race, religion, color, sex, national origin, age, occupation, marital status, political opinion, personal appearance, sexual orientation, physical or mental handicap, or familial status in employment, education, financial lending, commercial real estate, housing, law enforcement, and public accommodations. An external complaint may be filed with: MARYLAND COMMISSION ON HUMAN RELATIONS 6 St. Paul Street, 9th Floor, Suite 900 Baltimore, MD 21202-2274 Henry B. Ford, Acting Executive Director Tel: (410) 767-8600 Fax: (410) 333-1841 TDD: None The Commission enforces a State law that forbids discrimination in housing, public accommodations, and employment. In addition to the federally protected classes, discrimination on the basis of marital status is illegal. The Commission accepts complaints of discrimination, conducts investigations, and issues determinations of probable cause. If conciliation fails, a public hearing is held. 4 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS An external complaint may also be filed with the Equal Employment Opportunity Commission: Step Two • United States Equal Employment Opportunity Commission Baltimore District Office 10 South Howard Street, 1st Floor Baltimore, MD 21201 410-962-3932 Complaint Notification, Investigation and Resolution Process may be investigated and resolved using the following three step informal process. • Step One • • • • • Efforts should be made to resolve the complaint with or through the complainant's immediate supervisor, unless the immediate supervisor is the alleged respondent. The complainant has the option of approaching his/her supervisor and/or notifying an EEO representative of his/her choice within the Department. The complainant is not required to notify the supervisor, but shall notify the EEO Officer, EEO Investigator, or EEO Counselor within twentyfour (24) hours of the alleged incident. If the complainant approaches his/her supervisor, the supervisor or member shall make contact and speak with the EEO Officer, EEO Investigator or EEO Counselor within twenty-four (24) hours. When notified, the EEO Officer, EEO Investigator or EEO Counselor shall contact the complainant, and will determine whether contact with the immediate supervisor is appropriate at this step. DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy • • • • A meeting (s) shall be held with the complainant, the alleged respondent, the E EO Officer, EEO Investigator or EEO Counselor, and a supervisor, individually or together if appropriate. If the EEO Counseling process cannot resolve the complaint, or if it would otherwise be inappropriate to handle the compliant informally, the complainant has the option to proceed with the formal complaint process. Testimonial and documentary evidence shall be gathered confidentially and held in confidence to the extent possible. The EEO Officer, EEO Investigator or EEO Counselor shall review all available documents associated with the position of each party. The EEO Officer, EEO Investigator or EEO Counselor shall take steps to ensure that each party is aware of the facts established. In this informal stage, the EEO Officer, EEO Investigator or EEO Counselor is to inquire informally and attempt to resolve the matter through mutual agreement. If the informal resolution fails or is deemed inappropriate, the EEO Officer or EEO Investigator will proceed with the formal investigation. Step Three • If an EEO Counselor has been handling the process, the EEO Counselor shall provide a completed intake form and resolution agreement to the EEO Officer as soon as possible. 5 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • • • • A formal process will be used for investigating complaints that cannot be resolved informally. A member may choose to file a complaint with the Prince George's County Fire/EMS Department or with the Office of Human Relations Commission, which will be considered as internal complaints and investigated by those entities. A member may choose to file an external complaint with the Human Relations Commission ("HRC") or Equal Employment Opportunity Commission ("EEOC"), a Federal agency. A member need not file an internal complaint before filing a charge with HRC or EEOC because these complaints are filed with independent agencies and are considered to be external complaints of discrimination and will be investigated by those entities. Upon receipt of an internal complaint, the EEO Officer, EEO Investigator or EEO Counselor shall advise the complainant of his/her rights to file an external complaint with HRC or EEOC. request for a meeting, a member will have forty-eight (48) hours to contact and schedule an interview with the EEO Officer, EEO Investigator, or EEO Counselor. In dealing with complaints of sexual harassment, due process will be observed and the rights of all parties, including the accused as well as the accuser, will be protected. The following procedures shall be followed pending the outcome of a complaint investigation: • • • Procedural Guarantees While addressing complaints of alleged discrimination, every effort shall be made to ensure confidentiality and due process to protect the rights of all parties involved. EEO complaint investigations will be done in compliance with all Federal, State, and County Laws. Any notification to a member to meet with an EEO Officer EEO Investigator, or EEO Counselor is a direct order from the County Fire Chief. A member who disobeys a direct order to cooperate with the investigation may result in disciplinary action. Upon notification of a DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy • A member who makes an informal or formal complaint of either sexual harassment or retaliation will not be transferred to another station or work site because of that complaint unless the employee voluntarily requests a transfer. The Department will first explain to the complainant the steps that the Department is willing and able to take that would alleviate the need for a transfer. If, after the investigation is conducted, the complainant nevertheless insists upon a transfer to another station or work site as a means of resolving the complaint, the Department shall transfer the complainant to the same type of work, i.e., shift work or day work that the complainant has at the time of the complaint, to the closest station or work site practicable under the circumstances, unless no such assignment is available. The Department has discretion to transfer employees unrelated to a complaint based on the Department's operational need. The following procedures shall be followed during the investigation of a complaint of 6 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS alleged harassment or retaliation by a career/civilian member: • • • If the complaint of a career/civilian member relates to alleged physical contact, or involves conduct of a serious nature (including retaliatory harassment), and the alleged harasser is a career/civilian member, the complainant and the alleged harasser shall be separated through their assignment to different shifts within the same fire station pending the resolution of the complaint. The complainant may only be transferred to the same type of work or shift, i.e., day work or shift work that he or she had at the time of the complaint. To the maximum extent possible, the alleged harasser also should be maintained in the same type of work that he or she had at the time of the complaint. If, after an investigation is conducted, a career/civilian member is determined to have engaged in sexual harassment or retaliation, in addition to any other appropriate disciplinary measures imposed, that career/civilian member will be maintained on a separate shift or transferred if it is determined that permanent separation of the career/civilian member and victim is necessary. The following procedures shall be followed during the investigation of a complaint when the complainant is a career/civilian member but the person alleged to have engaged in sexual harassment or retaliation is a volunteer member. These steps shall apply to volunteer members accused of sexual harassment and/or retaliation in the Department during the investigation of a complaint: DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy • • • • If the complaint against a volunteer member concerns physical contact or harassment of a serious nature (including retaliatory harassment), the County shall limit the volunteer member accused of harassment to providing volunteer services only during hours other than the scheduled working hours or shift of the complainant pending the investigation and resolution of the complaint. The alleged harasser shall not be permitted to be present at the fire station during the scheduled working hours or shift of the complainant. The alleged harasser shall not be permitted to be present at any Fire/EMS Departmental events and activities, calls, or any reasonably considered being occupied by Fire/EMS Department personnel/member during the scheduled working hours or shift of the complainant. When an investigation of a complaint (as described above) is pending, and that volunteer member can demonstrate that the volunteer company to which he or she belongs is the sole residence, and that exclusion from the station during the scheduled working hours or shift of the complainant would present an undue hardship, the Department may temporarily effectuate a separation of the volunteer member and the complainant, as long as the change does not result in any loss of pay or overtime work opportunities for the complainant. If a volunteer member, whose service and presence at the fire station is limited, refuses to absent himself/herself from the station 7 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • • during the complainant's scheduled shift or hours, or if it is determined that the volunteer member was present at the station during the scheduled hours of the complainant, the County Fire Chief, or his/her designee, shall request in writing that the Volunteer Chief of that station immediately enforce the ban of the alleged harasser from the premises during the complainant's scheduled hours. If, following a request to the Volunteer Chief (noted above), the volunteer member nevertheless remains present at the station during the scheduled shift of the complainant, the County Fire Chief, or his/her designee, shall remove the operational authority of both the alleged harasser and the Volunteer Chief for a thirty-day period. If the alleged harasser violates the terms of his/her removal of operational authority, or if the alleged harasser is found to be present at the station during the thirty-day period, the County shall impose a permanent removal of operational authority on him/her and will suspend dispersal of any discretionary funds allocated by the County to the volunteer fire company of which the alleged harasser is a volunteer member for a six- month period. If the Volunteer Chief violates the terms of an operational removal, that Volunteer Chief shall remain in a non-operational status for an additional six (6) months, and the County shall suspend dispersal of any discretionary funds allocated by the County to the volunteer fire company of which the Volunteer DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy • • • Chief is a member for a six-month period, If, after all of the previous steps outlined have been undertaken, the volunteer member nevertheless remains present at the station during the scheduled shift of the complainant, the Department must consider the removal of all career members from the station as a first option. If removal of all career members from the station cannot be achieved due to a good faith determination that such removal would create a substantial risk to public safety, then the Department will offer the complainant the option of either remaining in the station at issue or, if he/she does not prefer this option, the Department shall offer him/her a minimum of three (3) alternative choices of stations to which he/she may transfer. Each of the alternative transfers offered to the complainant shall be to the same type of work, i.e., shift work or day work that the complainant has at the time of the complaint, and shall be to the closest station practicable under the circumstances. Reporting Upon completion of the investigation, a final report shall be prepared that includes the items shown below: • • Summary of events. Disposition of the investigation, i.e., resolution, discipline administered. • Recommendations, where appropriate, as to modification of Department rules, directives, 8 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • policies, established practices, and training. Classification of the findings into one of the following: ¾ Unfounded ¾ The alleged act did not occur. ¾ Exonerated ¾ The act occurred but was justified, lawful and proper. ¾ Not Sustained ¾ The investigation produced information insufficient to prove or disprove the allegation. ¾ Sustained All or part of the act occurred as alleged. (A finding of "Sustained" must be based on the existence of substantial fact in support of reasonable proof.) Each allegation of sexual harassment, discrimination, or other misconduct that is investigated pursuant to this General Order shall be classified. Upon classification as "sustained," appropriate disciplinary action shall be taken. The results of the investigation shall be released only to the County Fire Chief, or to persons designated by the County Fire Chief as identified below: • EEO Officer or the EEO Officer's designated representative as authorized by the County Fire Chief • Department of Justice, in accordance with this Department's reporting obligations. Other investigating authorities such as, the OHRM, HRC, or the EEOC. • 5. Department Disciplinary Coordinator (DDC) DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy All disciplinary actions which constitutes an adverse action as defined in the Prince George's County Code, Personnel Law, Section 16-102(a)(1) will be forwarded to the DDC for final disposition to ensure compliance with the Prince George's County Code, Subtitle 16, Personnel Law, Section 16-197, and the current Labor Agreement with the IAFF Local 1619, If applicable. The complainant and the respondent shall be provided with a copy of the findings in the investigation, in writing, as they pertain to the individuals. A “Letter of Determination” will be used for this purpose. 6. Disciplinary Action Upon Determination of a Violation All members are subject to discipline as stipulated in County guidelines or any other Departmental rules and regulations career and volunteer management may collectively agree on the appropriate disciplinary action to be taken if a volunteer member is found to be in violation. As part of the disciplinary measures imposed by the Department on career/civilian members who are determined to have engaged in violation of this General order, or other applicable sexual harassment and retaliation polices or procedures, after such a determination of a violation is made, those career/civilian members shall not be eligible for promotion to a higher rank for a six-month period if a minor violation has occurred, and a one-year period if a more serious violation has occurred, and shall not be eligible to receive any type of performance award for the one-year period, including annual leave awards or incentive awards. Where the Department has determined that a volunteer member has engaged in sexual 9 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS complaint of sexual harassment and/or retaliation shall not constitute an operational need that would justify transfer of a complainant. harassment or retaliation after having conducted an investigation, the Department shall take the following steps: • • • • • Imposition of appropriate disciplinary measures, including removal of operational authority of the volunteer member, of the type and duration commensurate with the disciplinary actions that would be imposed on a career/civilian member under similar circumstances. If the volunteer member does not comply with the operational removal or other disciplinary measures, the Department shall follow the steps delineated above. If permanent separation of the complainant and the volunteer member is deemed necessary by the Department or is requested by the complainant, the Department also shall provide the options outlined above to the complainant. If there are more than three (3) violations of this General Order by one or more volunteer members of the same volunteer company or station during a one-year period, the Department shall remove the operational authority of the Volunteer Chief of that volunteer company from his or her position as Volunteer Chief for at least a one year period, and shall suspend the dispersal of discretionary funds to that volunteer company or station for a six-month period. Without superseding any provisions noted above, herein regarding transfers of complainants and/or volunteer members, the Department generally reserves the right to engage in transfers of Fire/EMS Department personnel required by demonstrated operational needs. However, a DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy 7. Follow Up on the Complaint After a complaint has been settled, whether formally or informally, it is the Department's responsibility to ensure that corrective action is promptly taken to eliminate future complaints. If the complaint was found to be “not sustained,” steps shall be taken to clarify the applicable EEO rules, policies and procedures to the complainant and to the alleged respondent. EEO investigative information, including mandatory training, referrals, and counseling, will be maintained in a confidential EEO file in accordance with all Federal, State, and local laws. 8. Responsibilities All Members All members shall be responsible for: • • Ensuring that a non-discriminatory work environment exists. An individual's responsibilities include appropriate personal conduct and reporting inappropriate behavior to supervisory personnel and/or the EEO Officer, EEO Investigator, or EEO Counselor. Making it clear to the offending person that inappropriate and/or discriminating behavior is offensive and upon its occurrence or repetition shall bring the matter to the attention of appropriate officials. (Do not send "mixed signals" that could be misinterpreted as accepting the offensive conduct. Direct action in some cases can stop the conduct. ) 10 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • • • • Reporting alleged harassment to the EEO Officer, EEO Investigator, EEO Counselor, or the superior of an immediate supervisor when that individual is carrying out the alleged harassment. Reporting alleged sexual harassment or discrimination by contacting the Office of Professional Standards and speaking with a EEO Officer, EEO Investigator, or EEO Counselor that the County may designate. Fully cooperating with the EEO Officer or EEO Investigator assigned to conduct an investigation, including any EEO Counselors. Answering all questions asked by the investigating authority pertaining to the investigation or subsequent violation fully and truthfully. Providing a written statement during the course of an investigation concerning his or her conduct, adherence to Departmental rules and regulations, or suspected misconduct. If a member refuses to answer questions relating to an investigation, or is untruthful in answering questions, the person shall be subject to charges of insubordination and/or falsification of documents which could result in disciplinary action up to and including dismissal. Supervisors • • • • • EEO Officer • • • • • Supervisors shall be responsible for: • Immediately responding to any allegation or act of sexual harassment or discrimination of which they become aware, and shall immediately notify the EEO Officer. DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy Taking corrective actions to ensure that discriminatory behavior or acts do not occur and/or are not repeated. Providing each member with a copy of this General Order and training, in addition to any other policies prohibiting sexual harassment and retaliation Ensuring that all members sign an acknowledgement receipt, which will be forwarded to the EEO Officer. Posting copies of this General Order in conspicuous places, i.e., employee bulletin boards, administrative offices, etc. Posting copies of this General Order in conspicuous places, i.e., employee bulletin boards, administrative offices, etc. EEO Officer shall be responsible for: Oversight of the Department's compliance with Federal, State, and County regulations prohibiting discrimination. Analyzing discrimination complaints, planning and conducting investigations, collecting and analyzing evidence and statistical data, and preparing investigative reports. Coordinating the EEO Counselor Program. Providing training in areas of discrimination and harassment. EEO Investigator • • • Assists the EEO Officer with the Department’s EEO Program Assists with EEO Counseling Establishes a process that is impartial and consistent for ensuring documents related to EEO are in 11 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • • compliance with established laws, rules, and regulations. Maintains a database for the handling of all EEO actions and mediation sessions. Conducts interviews and investigations in relation to EEO complaints or as deemed necessary by the EEO Officer. Acts as the EEO Officer in his/her absence. N/A EEO Counselor EEO Counselor shall be responsible for: • • • • • • Serving as a role model and that of a mediator and fact-finder during the processing of a complaint. The EEO counselor is not a representative for the complainant, supervisor, or management. EEO Counselor shall be responsible for: Serving as a role model and that of a mediator and fact-finder during the processing of a complaint. The EEO counselor is not a representative for the complainant, supervisor, or management. Responding to and addressing informal complaints and the proceedings to defuse and resolve complaints. Assisting in the implementation of the EEO action plan. Educating supervisors and employees on the EEO program's goals and objectives. REFERENCES N/A FORMS/ATTACHMENTS DIVISION 11 – Personnel Management Chapter 06 – Equal Employment Opportunity Policy 12 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 07 – Employee Identification/Identification Cards and PATs January 2010 POLICY This General Order shall set forth the policy that all Prince George’s County Fire/EMS Department personnel shall wear and display the proper identification when in any County building. This General Order shall also outline procedures pertaining to employee identification cards and Personnel Accountability Tags (PAT) tags. DEFINITIONS N/A the individual with the utilization of a chain or clip. An employee that is in need of a Prince George's County identification card is to contact Human Resources at 301-883-7644. Employees/volunteer members that are in need of a PAT tag are to contact Nancy Roberts of the Volunteer Fire Commission at 301-583-1914. In cases where the PAT tag has been lost, a Loss Damage Report, PGC Form #556, must be given to Nancy Roberts in order for a new PAT tag to be issued. PROCEDURES All personnel of the Prince George's County Fire/Emergency Medical Services (EMS) Department, (sworn, civilian, or volunteer), conducting official duties of the Department, are to be identified at all times in any County building. REFERENCES Administrative Procedure 211 FORMS/ATTACHMENTS N/A All uniformed personnel are to abide by General Order 10-02, Career Uniforms. Sworn employees and volunteer members wearing civilian clothes are to have a PAT tag or a Prince George's County Fire/EMS flat badge prominently displayed. Identification for non-uniform personnel shall consist of a Prince George's County Government Official identification card. Employees must visibly wear employee I.D. card while in a County-operated facility and while conducting County business. This identification card is to be clearly visible on DIVISION 11 – PERSONNEL MANAGEMENT Chapter 07 – Employee Identification/Identification Cards and PATs 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 08 – Essential Employees January 2010 • POLICY This General Order shall define the responsibilities of all members of the Prince George’s County Fire/Emergency Medical Services (EMS) Department to ensure delivery of services to the citizens of this County. All Fire/EMS personnel are considered essential employees. • • In accordance with Administrative Procedure 284, 13, d, 2, a, the Appointing Authority may determine that certain positions or classes of work within a specific agency are necessary to maintain essential public services, including protecting and maintaining life, health, and property. All Prince George’s County Fire/EMS Department employees must report to or remain at work on days for which administrative leave has been granted by the County Executive or designee, unless otherwise specifically instructed by the Appointing Authority. • 2. Compensation • DEFINITIONS N/A PROCEDURES 1. Employee Responsibilities • • Essential employees are required to report for duty, on time, during all periods of inclement weather. Employees assigned to shift work are required to work holidays that fall on their shift, if a replacement cannot be found. DIVISION 11 – Personnel Management Chapter 08 – Essential Employees Employees assigned to shift work can be held over once their shift is completed, if the required station/unit minimum staffing has not been achieved. Employees assigned to either shift or day work may be ordered to work to provide minimum staffing at any time, including holidays. Employees who place themselves in a position of being unfit or unavailable to work, after being informed of required standby due to alert status, may be subject to disciplinary action. Civilian employees must contact their immediate supervisor to determine operational status of their position assignment. • Personnel who work in excess of required hours, for any reason, will be compensated in accordance with policies and procedures governing the General Order on Overtime Compensation, and the current Labor Agreement with the International Association of Fire Fighters, Paramedics and Fire Fighter/Medics, Local 1619. Personnel that work during periods of inclement weather when Administrative Leave has been granted for non-essential employees will receive compensatory time in accordance with the current Labor Agreement with the International Association of Fire Fighters, 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Paramedics and Fire Fighter/Medics, Local 1619. REFERENCES Administrative Procedure 284 Collective Bargaining Agreement for International Association of Fire Fighters, Paramedics and Fire Fighter/Medics, Local 1619 FORMS/ATTACHMENTS N/A DIVISION 11 – Personnel Management Chapter 08 – Essential Employees 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 09 – Follow-up Performance Appraisals January 2010 POLICY This General Order shall ensure that each employee’s performance is evaluated on a regular basis during the employee’s course of employment. Supervisors shall train, evaluate, and recommend actions necessary to improve the employee’s performance. An employee who receives a rating of less than Satisfactory in any of the major task areas of their performance appraisal will receive a 90day follow-up appraisal for each category that is so rated. Ninety-day follow-up appraisals will also be prepared for employees who have been promoted to a higher level position to ensure that they are performing their newly assigned duties in a satisfactory manner. DEFINITIONS offered to the employee in improving their performance. Upon completion of the 90-day follow-up appraisal, if the employee’s performance has improved sufficiently to meet the applicable standards, a Performance Appraisal form shall be completed stating that the employee now meets Departmental standards (Attachment #1). On the other hand, if upon completion of the 90-day follow-up appraisal, the employee’s performance still does not meet the applicable standards, a Performance Appraisal form shall be completed stating improvements made, if any, and that another follow-up appraisal will be conducted at the next 90-day interval (Attachment #2). Follow-up assessments will continue at 90day intervals until the employee’s performance meets established standards. N/A PROCEDURES 1. General Provisions At the time of an employee’s annual performance appraisal, or 90 days following an employee’s promotion to a higher level position, supervisors shall rate employees on each task area of their position description. Any task area of the employee’s performance that receives a rating below Satisfactory is to be noted, and a 90-day follow-up appraisal for re-assessment of the employee for those areas will be required. Periodically during the 90-day period prior to the re-assessment, the supervisor shall confer with the employee to assess the employee’s progress in meeting the performance standards. Assistance and recommendations for improvement may be DIVISION 11 – Personnel Management Chapter 09 – Follow-up Performance Appraisals Each Performance Appraisal form completed shall be forwarded through the chain-ofcommand for appropriate signatures and to be placed in the employee’s personnel file. REFERENCES N/A FORMS/ATTACHMENTS Attachment #1 - Performance Appraisal form Attachment #2 - Follow-up appraisal 1 Attachment #1 PERFORMANCE ASSESSMENT FORM Probationary Midpoint (Mandatory) 6 Periodic Performance Assessment (Optional) 90-day Follow-up Rating Justification (Mandatory for Above or Below Satisfactory Appraisals) A. B. C. NAME ASSESSMENT PERIOD DEPT. Fire/EMS Department CLASS TITLE/GRADE PERFORMANCE ASSESSMENT: (Supervisor must refer to appropriate duties/tasks described in employee’s position description which constitute the basis for this assessment.) SAMPLE SAMPLE SAMPLE SAMPLE SAMPLE Fire Fighter Smith was given a needs improvement for “Fulfills Employment Requirements” for being above the County standard for height in proportion to weight. Fire Fighter Smith has been engaged in a regular physical fitness program and now meets the required standards. . (Use Additional Sheets If Necessary) SUPERVISOR’S RECOMMENDATIONS: 1. 2. Continue to maintain or increase the levels of participation in physical fitness related activities. Continue to adhere to a dietary guideline to maintain weight. NOTE: An employee may submit written comments to be attached to this form if received within five working days of its issuance. Supervisor’s Signature PG.C. Form #2247 (6/93) Date Employee’s Signature Date Distribution: White – Personnel Yellow – Department Pink – Employee Attachment #2 PERFORMANCE ASSESSMENT FORM Probationary Midpoint (Mandatory) 6 Periodic Performance Assessment (Optional) 90-day Follow-up Rating Justification (Mandatory for Above or Below Satisfactory Appraisals) A. B. C. NAME ASSESSMENT PERIOD DEPT. Fire/EMS Department CLASS TITLE/GRADE PERFORMANCE ASSESSMENT: (Supervisor must refer to appropriate duties/tasks described in employee’s position description which constitute the basis for this assessment.) SAMPLE SAMPLE SAMPLE SAMPLE SAMPLE Fire Fighter Smith was given a needs improvement for “Fulfills Employment Requirements” for being above the County standard for height in proportion to weight. Fire Fighter Smith has been engaged in a regular physical fitness program and is making progress. Although this progress is slow, I feel that he will overcome this obstacle. A 90-day follow-up appraisal will be conducted for this employee to ensure continued progress. (Use Additional Sheets If Necessary) SUPERVISOR’S RECOMMENDATIONS: 1. 2. Maintain or increase the levels of participation in physical fitness related activities. Adhere to a dietary guideline for continued weight loss. NOTE: An employee may submit written comments to be attached to this form if received within five working days of its issuance. Supervisor’s Signature PG.C. Form #2247 (6/93) Date Employee’s Signature Date Distribution: White – Personnel Yellow – Department Pink – Employee PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 10 – Incentive Awards Program January 2010 POLICY This General Order shall establish the policies and guidelines of the Incentive Awards Program, including types of awards available, eligibility requirements, and procedures for submission of nominations for incentive awards. Through the granting of cash or annual leave awards, the Incentive Awards Program is designed to recognize employees whose performance or ideas have served the public or contributed to the efficiency or economy of Prince George's County Government. Pursuant to the Personnel Law, Sections 16209, 16-220, Administrative Procedure #216, and Administrative Procedure #217, the following guidelines are hereby promulgated. DEFINITIONS N/A PROCEDURES 1. Employee Eligibility All permanent, classified, Prince George's County Government employees are eligible for participation and recognition under the provisions of the Incentive Awards Program. 2. Dedicated Attendance Awards This type of award may be granted to an employee who has demonstrated dedicated attendance by using no sick leave during any consecutive twelve (12) month period. Upon DIVISION 11 – Personnel Management Chapter 10 – Incentive Awards Program the application of an employee to the employee’s Appointing Authority within thirty (30) days of the twelve (12) month period of no sick leave use, a certificate and the conversion of three sick leave days to 3 days annual leave will be granted. 3. Agency Awards Honorary Awards This type of award may be granted to an employee who has performed some portion of his or her duties in a noteworthy manner. A certificate or letter of commendation is the appropriate recognition for an employee who receives an Agency Honorary Award. Creativity Awards This type of award may be granted to an employee who has contributed an idea or suggestion which results in measurable monetary savings to the County or measurable improvement to operational efficiency. A certificate and a non-base salary payment of up to one thousand dollars($1000), to reflect the impact of the suggestion, is the appropriate recognition for an employee who receives an Agency Creativity Award. NOTE: Due to the current financial situation, agency awards authorized by Administrative Procedure 216 may still be approved by Appointing Authorities; however, agency awards will, until further notice, be limited to grants of annual leave, to limits as specified in the Procedure. Exemplary Performance Awards 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS This type of award may be granted, at the sole discretion of the Appointing Authority, to an employee who consistently receives performance appraisals which exceed satisfactory. An employee receiving an overall performance appraisal of “Outstanding” may be granted the following: • Three (3) days of annual leave if the employee has received two or more consecutive overall performance appraisals of “Outstanding”. Employee(s) of the Month In addition to any award granted an employee by the agency in any one of the award categories listed above in the current year, an employee who is named “Employee of the Month” by an agency may, at the sole discretion of the Appointing Authority and consistent with agency policy, be awarded with an additional grant of annual leave or some other appropriate award (e.g., certificate, plaque, special parking privileges, etc.). Employee(s) of the Year An employee receiving an overall performance appraisal of “Exceeds Satisfactory” may be granted the following: • Two (2) days of annual leave if the employee has received two or more consecutive overall performance appraisals of “Exceeds Satisfactory”. The incentive award form (see attached), should be filled out and sent in with a copy of the Past Performance Appraisal to the Fire Chief through the chain-of-command recommending the appropriate award. These awards will be rendered on the anniversary date only. Special Achievement Awards This type of award may be granted to an employee who has contributed an extraordinary effort to an agency’s mission, either by the special achievement of a specific task beyond any employee’s performance expectations or by sustained performance at a level determined by the Appointing Authority to be “beyond the call of duty.” This is the highest agency award which is authorized, the appropriate recognition for which is a grant of up to five (5) days annual leave. DIVISION 11 – Personnel Management Chapter 10 – Incentive Awards Program To be awarded an employee or employees who have been recognized by the agency in one of the award categories listed above in the current year. Normally, the Employee of the Year award should be reserved for the one employee in the agency who has demonstrated the most noteworthy performance during the calendar year; however, it is recognized that several employees may be cited for their combined efforts in the performance of a single exemplary task. Employee(s) of the Year may, at the Appointing Authority’s discretion, be awarded an additional grant of appreciation (e.g., gift or non-base salary payment) not to exceed the value of five hundred dollars ($500.00) in total. NOTE: No employee may receive an agency grant of more than five (5) days annual leave in any one calendar year, excluding grants from the Dedicated Attendance Award program. Awards under this procedure are at the sole discretion of the Appointing Authority. REFERENCES 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Personnel Law, Section 16-209 Personnel Law, Section 16-220 Administrative Procedure 216 Administrative Procedure 217 FORMS/ATTACHMENTS Attachment #1 – Employee Incentive Awards Program Agency Award Nomination Form DIVISION 11 – Personnel Management Chapter 10 – Incentive Awards Program 3 Prince George's County Government Employee Incentive Awards Program Nomination Award Form Agency Name of Employee Receiving Award Social Security # Employee Class Title I. Type of Award Recommended: Dedicated Attendance Award Honorary Award Creativity Award Exemplary Performance Award for evaluation period (Mo/Yr thru Mo/Yr) Special Achievement Award Employee of the Month (if applicable) - Month Employee of the Year (if applicable) - Year Consider for a County Executive Award II. Type of Recognition Recommended: Letter of Commendation Certificate Conversion of Days of Sick Leave Grant of Days of Annual Leave Non-Base Salary bonus of Day(s) Pay $ Indicate Amount Other Non-Base Salary Bonus (Employee of the Year Only) $ Indicate Amount Other Recognition (Specify) III. Concise Statement of Justification for Award: (Complete documentation should be attached to this form) Signature of Employee Recommending Award (Date) IV. Authorization: Agency Appointing Authority (Date) Distribution: Original to Personnel Officer (Rev. Form 4009 2/95 C:\Documents and Settings\kdblake\Desktop\General Orders for Final Review\Division 11\Division 11\[GO 11-13 Incentive Awa PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 11 – Internal Transfer to Specialty Teams and/or Specialized Assignments January 2010 POLICY This General Order shall establish a procedure for internal transfers to specialty teams and/or specialized assignments within the Fire/EMS Department. The following process will be used to select all personnel for specialty teams and/or specialized assignments. The Fire Chief, or his/her designee, shall have the discretion to determine the method used to identify personnel for administrative assignments. DEFINITIONS N/A PROCEDURES It shall be the responsibility of the team/unit commander to submit a written request to the Fire Chief, through the chain-of-command, requesting that the Management Services Commander announce an internal transfer opportunity to a specialty team and/or specialized assignment position. A written request (Team/Unit Transfer Opportunity Attachment) shall be submitted to Management Services Command, through the chain-of-command, (with appropriate approvals) that justifies the need for the internal transfer, outlines the minimum qualifications for the position, as noted in the Professional Development/Promotional Procedures Manual, and lists recommended members of the interview panel. A Position Description (544) for the transfer position must be attached. Upon approval of the Management Services Commander, the Human Resources Manager will meet with the team/unit commander to review the announcement format and determine a timeframe for the selection process. Human Resources will internally notify all personnel, or the appropriate class of employees, of the transfer opportunity that will include a description of the job, selection criteria, minimum qualifications, and deadline for receipt of all applications. Applicants must submit a letter of intent, resume, and all additional information requested in the transfer opportunity announcement. All requested material must be submitted to the Human Resources office by the established deadline. Human Resources and the team/unit commander (or appointed subject matter expert) will review all applications to determine applicants’ eligibility. The interview process will be coordinated and monitored by the Human Resources office. Human Resources will notify the Fire Chief, the Management Services Commander, and the team/unit commander of the interview results. The Fire Chief, via Human Resources, will notify the candidate of his/her selection to the specialty unit and/or specialized assignment. Human Resources will notify non-selected candidates. REFERENCES Professional Development/Promotional Procedures Manual FORMS/ATTACHMENTS DIVISION 11 – Personnel Management Chapter 11 – Internal Transfer to Specialty Teams and/or Specialized Assignments 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Attachment #1 –Team/Unit Transfer Opportunity DIVISION 11 – Personnel Management Chapter 11 – Internal Transfer to Specialty Teams and/or Specialized Assignments 2 Attachment SPECIALTY TEAMIUNIT TRANSFER OPPORTUNITY TO:. Human Resources Manager Date: From: Specialty Unit: Justification for Request: Minimum Qualifications: Names of Recommended Interview Panel Participants: (List position and qualifications) Attach a Position Description (544) for transfer position. Attach additional pages if necessary. APPROVED: Lieutenant Colonel Date Fire Chief Date PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 12 – Special Duty (Certification Pay) Process January 2010 POLICY This General Order shall establish a procedure for requesting and the terminating of special duty (certification pay) to include: Hazardous Materials Technician, Rope Rescue Technician, Swift Water Technician, Dive Rescue (Public Safety Diver), Structural Collapse Technician, Confined Space Technician, Trench Rescue Technician, Fire Investigator pay, and Peer Fitness Trainer pay, in accordance with the sworn collective bargaining agreement, International Association of Fire Fighters, IAFF, Local 1619, Section 7.21 Special Duty Pay and Section 12.7 Wellness/Fitness. DEFINITIONS N/A PROCEDURES Once the Special Operations Major verifies certification and confirms that employee has met all requirements to be part of the technical rescue team, he/she will prepare the application for special duty pay and attach documentation as proof of certification and forward to Human Resources to process. The effective date will be the beginning of the pay period following notification to the Human Resources office. Under no circumstances will retroactive payment be made. If an employee loses his/her certification in any of the above outlined disciplines, it is the employee’s responsibility to notify the Special Operations Major of the loss of certification. The Special Operations Major will immediately prepare a termination of special duty pay form, obtain all necessary signatures, and forward to Human Resources to process the deduction of special duty pay. 2. 1. Special Duty Pay within the Special Operations Division It shall be the responsibility of the employee to notify the Special Operations Major of the addition or loss of any of the following certifications: Hazardous Materials, Rope Rescue, Swift Water Rescue, Dive Rescue (Public Safety Diver), Structural Collapse, Confined Space Rescue, or Trench Rescue. No employee shall receive more than four and one half percent (4 ½%) of special duty pay and each employee must successfully complete an annual skills competency evaluation administered by the Department. This compensation is not considered part of the employee’s base pay. DIVISION 11 – Personnel Management Chapter 12 – Special Duty (Certification Pay) Process Fire Investigator Pay It shall be the responsibility of the Major (or ranking officer) in Fire Investigations to notify the Human Resources office when an employee is assigned as a Fire Investigator and has full law enforcement powers; therefore, is entitled to Fire Investigators special duty pay. Once the Major (or ranking officer) verifies certification and confirms that employee has met all requirements to be entitled to Fire Investigators Pay, he/she will prepare the application for special duty pay and attach documentation as proof of certification and forward to Human Resources to process. The effective date will be the beginning of the pay period following notification to the Human 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Resources office. This compensation is not considered part of the employee’s base pay. Under no circumstances will retroactive payment be made. If an employee is transferred out of Fire Investigations and is no longer entitled to Fire Investigator special duty pay, it is the responsibility of the Major (or ranking officer) to immediately prepare a termination of special duty pay form, obtain all necessary signatures, and forward to Human Resources to process the deduction of special duty pay. termination of special duty pay form, obtain all necessary signatures, and forward to Human Resources to process the deduction of Peer Fitness Trainer pay. REFERENCES Collective Bargaining Agreement International Association of Fire Fighters (IAFF, Local 1619) Section 7.21 Special Duty Pay and Section 12.7 Wellness/Fitness FORMS/ATTACHMENTS 3. Peer Fitness Trainer Pay It shall be the responsibility of the Wellness/Fitness Coordinator of the Risk Management office to notify the Human Resources office when an employee is certified as a Peer Fitness Trainer and is entitled to Peer Fitness Trainer pay. Once the Wellness/Fitness Coordinator verifies certification and confirms that employee has met all requirements to be entitled to Peer Fitness Trainer Pay, he/she will prepare the application for special duty pay and attach documentation as proof of certification and forward to Human Resources to process. The effective date will be the beginning of the pay period following notification to the Human Resources office. This pay is inclusive of compensation for maintaining certification and shall be considered part of the employee’s base rate of pay (for the purposes of overtime). Under no circumstances will retroactive payment be made. Attachment #1 – Application for Special Duty Pay Form Attachment #2 – Termination of Special Duty Pay Form If an employee loses his/her certification, or is no longer entitled to the Peer Fitness Trainer pay, it is the employee’s responsibility to notify the Wellness/Fitness Coordinator of Risk Management of the loss of certification. The Wellness/Fitness Coordinator will immediately prepare a DIVISION 11 – Personnel Management Chapter 12 – Special Duty (Certification Pay) Process 2 PRINCE GEORGE'S COUNTY FIRE/EMS DEPARTMENT APPLICATION FOR SPECIAL DUTY PAY DATE: TO: ______________________________, Lieutenant Colonel _____________________ Command FROM: ____________________, Major, ________________ Division RE: Application for Special Duty Pay Employee: Station Assignment: Current Rank: Employee Number: ID# Date employee was certified in and/or started in Special Duty position: . This memo confirms that the employee is currently certified in the discipline(s) listed below and serves as a (circle all that apply): member of the Special Operations Division/assigned as a Fire Investigator/ serves as a Peer Fitness Trainer. All appropriate documentation is attached to this memo. The employee is certified in the following Special Duty disciplines: (check all that apply) New Certification Additional Certification Hazardous Materials Technician Rope Rescue Technician Swift Water Technician Dive Rescue (Public Safety Diver) Structural Collapse Technician Confined Space Technician Trench Rescue Technician Fire Investigator Peer Fitness Trainer Approved: Yes No Signature: Approved: Yes Date: _________ No Signature: Major Date: _________ Signature: Approved: Yes Battalion Chief or Wellness/Fitness Coordinator No Lt. Colonel Date: _________ PRINCE GEORGE'S COUNTY FIRE/EMS DEPARTMENT TERMINATION OF SPECIAL DUTY PAY DATE: TO: __________________________, Lieutenant Colonel ____________________ Command FROM: _________________________, Major, __________________ Division RE: Special Duty Pay Termination Employee: Station Assignment: Current Rank: Employee # Date person started receiving Special Duty Pay: disciplines for Special Duty Pay: ID# . Number of disciplines for Special Duty Pay: . List the The date you stopped performing these duties: Termination of Special Duty Pay Approved: Yes No ______; Battalion Chief/Division Commander/Wellness/Fitness Coordinator Signature: Approved: Yes Date: No ; Major Date: Signature: Approved: Yes No ; Lt. Colonel Signature: Notification of termination of Special Duty pay: Yes ________ No Date: Date: Comments: ______________________________________________________________ _________________________________________________________________________ PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 13 – Leave policy January 2010 POLICY This General Order shall establish a procedure for requesting leave, swap exchange, parameters, conditions and guidelines needed to ensure minimum staffing while at the same time provide for the usage of leave i.e. annual, sick and emergency leave. DEFINITIONS this General Order. Personnel will be granted leave based on their years of service and in accordance with the existing Labor contract with Local 1619. In cases of the same seniority based on hire date, leave will be assigned using a predetermined random order within each class. A new random number will be assigned each year to ensure equity. Vacation Leave will be distributed based on the following criteria: Annual leave - a benefit provide to employees for enjoyment time away from the job • Sick leave - a benefit provided to employees to provide for themselves and their immediate families in case of illness • Shift exchange - an allowance to an employee to exchange (swap) time with another employee in those cases where no leave is available, or in lieu of utilizing leave • • “Emergency” Annual Leave – annual leave that is requested outside the normal procedures and is limited to situations in which an employee has a legitimate need to address the affairs of an urgent or personal nature PROCEDURES 1. Annual Leave • • Employees with less than 4 Years of Service will receive Three (3) weeks/Four (4) shifts of prescheduled vacation leave. Employees with 4 to 16 Years of Service will receive Four (4) weeks/Six (6) shifts of prescheduled vacation leave. Employees with 16 Years of Service and greater will receive Five (5) weeks/Eight (8) shifts of prescheduled vacation leave. Employees will not receive more than two (2) weeks of vacation leave for each trimester Employees can only request annual leave based on his or her leave balance available. Employees who utilize annual leave for Family Medical Leave Act (FMLA) will have their leave charged against their total annual leave hours allowed for the leave year. General Provisions Leave Bid Rules All personnel working within the Emergency Operations Command (EOC) will be required to adhere to the provisions set forth within An EOC leave process coordinator will be designated by the Lieutenant Colonel. The DIVISION 11 – Personnel Management Chapter 13– Leave Policy 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS coordinator will have one (1) representative from Suppression and one (1) representative from AEMS to assist in the process. Bid sheets will be distributed to all personnel within the EOC prior to the 21st of October, each year. Personnel will have until the first week of November to return the completed forms to the EOC leave coordinator, via their supervisor. The EOC leave coordinator will develop the leave calendar for review by December 1. After approval, leave will be entered into telestaff and bid sheets will be returned to the employees and a copy forwarded to the Emergency Operations Command office. Employees, who insufficiently bid for vacation leave, will forfeit his or her remaining bid opportunities and will be required to request leave through the established day-to-day process. Vacation leave will be scheduled from Sunday to Saturday; vacation leave cannot be split between weeks. If an employee's shift changes, their vacation will be adjusted within that prescheduled vacation leave week. A maximum of two (2) personnel may be granted annual leave per station for any time period. A fixed number of day workers and shift workers will be scheduled for leave for each day. Only two (2) Battalion Chiefs shall be scheduled on leave unless approved by the EOC Lieutenant Colonel. No more than one (1) shift officer assigned to AEMS shall be scheduled on leave unless approved by the EOC Lieutenant Colonel. Annual Leave will be granted based on years of service as of January 1st of each year. The hours considered will include the vacation leave period and will not exceed the total hours of annual leave earned during that leave year. Yearly-earned annual leave hours not used for vacation can be utilized for day-to-day leave. This leave should not exceed the total amount earned annually. DIVISION 11 – Personnel Management Chapter 13– Leave Policy Day-to-Day leave shall be requested through the Battalion Officer and forwarded to the Department Staffing Officer following the procedures outlined in this General Order. Pre-approved annual leave shall be requested and confirmed through the Department Staffing Officer, thirty days prior to the start of the employee's vacation leave date. Both day work and shift work personnel can request leave within 30 days of the requested date(s). The Staffing Officer located in the EOC will be designated as the “Departmental leave coordinator” for all annual leave requests both scheduled (bid) and unscheduled day to day. He/she will approve/disapprove all requests for unscheduled annual leave. • • • • 2. Unscheduled annual leave requests shall be made through the station officer to the battalion chief. The battalion officer shall be the only authorized person to request leave to the staffing officer. At no time will anyone other than the effected battalion officer shall request leave. Once unscheduled leave has been approved the staffing officer will enter the name of the employee into telestaff. This is to allow sufficient notice to the effective battalions. Day work employees shall only be allowed the maximum of three (3) day to-day leave positions per pay period. Shift work employees shall only be allowed one (1) shift of day-to-day leave per pay period. Emergency Annual Leave Employees recognizing the need in advance for “emergency” annual leave shall make this request to their Fire Battalion Chief/AEMS 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Battalion Chief through their immediate supervisor. If the immediate supervisor is not available, the Battalion Chief or AEMS Battalion Chief shall be contacted. On the other hand, employees recognizing the need for “emergency” annual leave on short notice shall make this request to their immediate supervisor or Fire Battalion Chief/AEMS shift supervisor, if possible. If neither is available, the Duty Chief shall be notified by the Operations Center prior to the start of the employee’s normal shift. 3. Sick leave is available to all employees who are eligible to earn annual leave. All fulltime employees earn 4.5 hours per pay period with periodic adjustments to assure that the employee earns 15 days per leave year. Allowable Uses of Sick Leave Allowable uses of sick leave are as follows: • Approval The Fire Battalion Chief/AEMS Battalion Chief is authorized to approve “emergency” annual leave, not to exceed 24 hours. The Fire Battalion Chief/AEMS Battalion Chief is to ensure coverage of the affected shift. In the absence of the Fire Battalion Chief/AEMS Battalion Chief, the Duty Chief Major is authorized to approve “emergency” annual leave for all Emergency Operations Command (EOC) personnel, not to exceed 24 hours. The Duty Chief will then be responsible to ensure shift coverage and to notify the Operations Center to include on the unscheduled leave report. Emergency Annual Leave in Excess of 24 Hours Requests for “emergency” annual leave in excess of 24 hours shall be subject to the approval of the Fire chief or his/her designee. Supervisors with the authority to approve or deny “emergency” annual leave must exercise proper judgment in evaluation of requests on a case-by-case basis. Employees are to submit a completed leave slip to their immediate supervisor, upon returning to duty, reflecting the use of “emergency” annual leave. DIVISION 11 – Personnel Management Chapter 13– Leave Policy Sick Leave • • • • • • • • Sickness or disability which incapacitates an employee; Medical or dental appointments; Confinement at home because of quarantine; Illness of member of the employee’s household; Birth of a child in accordance with Personnel Law, Section 16-225.02 (Family Medical Leave Act); Illness of member of the employee’s household; Birth of a child in accordance with Personnel Law, Section 16-225.02 (Family Medical Leave Act); Adoption accordance with Personnel Law, Section 16-225.02 (Family Medical Leave Act); Death of anyone in an employee’s family, not to exceed five (5) working days. Family shall include employee’s spouse/partner, child, parent, grandparent, brother, sister, brother/sister-in-law, or son or daughter-in-law. Employee Responsibilities Uniformed employees of the Emergency Operations Command shall provide sick leave requests to the Fire/EMS Operations Center no less than one (1) hour prior to the start of their duty tour. The employee shall also contact their immediate supervisor prior to the start of their duty tour. It is the 3 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS responsibility of the employee to assure that the proper notification is made. Uniformed or administrative personnel in support or administrative positions shall contact their supervisor to request sick leave prior to the start of their normal work hours. When employees know in advance that they need to use sick leave (doctor, dental, scheduled surgery, etc.) these employees must notify their station supervisor no less than 24 hours in advance so that adequate staffing can be maintained. Shift personnel shall, if possible, make all necessary appointments on their scheduled days off. Supervisors may deny requests which impact daily staffing. Employees must call in for sick leave each day unless they are under a physician’s care for an extended period (greater than three workdays) or in the event of a medical emergency or death in the family. In the event of a death in the family or a medical emergency, the employee is responsible to make notification to their supervisor as soon as reasonably possible. ability to report for duty with the Prince George’s County Fire/EMS Department. Employees shall provide written certification of illness from a licensed physician for all sick leave usage when and wherever the station supervisor deems it appropriate. The Departmental Staffing Officer shall monitor sick leave usage on a daily basis. In those cases where a pattern of sick leave abuse is identified he/she shall provide this information to the battalion and station officers. Employees who violate this policy or fail to obtain and provide written verification shall be subject to disciplinary action. 4. Shift Exchange Shift exchanges are a privilege permitted under the Labor Agreement between Prince George’s County and the International Association of Fire Fighters, Local 1619. General Provisions • • Employees who are on sick leave would not be expected to leave their residence during hours they normally work. Exceptions would be to obtain medication or necessary medical services. The employee may be required to notify their supervisor of the Fire/EMS Operations Center when doing so, and may be required to provide verification of their whereabouts. Employees who are on approved sick leave are prohibited from performing employment outside of the Prince George’s County Fire/EMS Department. As essential employees, personnel have the responsibility to ensure that their outside conduct, membership and/or part-time employment does not interfere with their DIVISION 11 – Personnel Management Chapter 13– Leave Policy • All requested shift exchanges must be approved by the appropriate supervisor(s) (station officer or shift commander). The individuals exchanging shifts must be of equal capabilities as noted in General Order 01-12 as well as “driving status,” County certifications, and officer status. Firefighters and Fire Technicians may exchange shifts, with the appropriate approval, provided that the provisions of General Order 01-12 are met. EMTI’s may exchange shifts with an EMTP, but only if the other partner is an EMT-P. Personnel in Intern status shall not work together as part of a two (2) person crew. Shift exchanges are to be documented on a “shift exchange form”; noting who is working for whom and the date of the exchange. Both employees 4 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • • • • agreeing to the exchange should sign the same leave slip. If this cannot be done, then each one must submit a separate leave slip indicating that they agree to the exchange. It should be submitted to the appropriate supervisor no less than four (4) days prior to the date of the exchange. Failure to do so may result in the request being denied. Once the shift exchange has been approved, the individual who agreed to work is ultimately responsible to assure the shift is covered. If the individual agreeing to cover the shift is unable to do so, they must make every effort to contact the individual who they agreed to work for and cancel the shift exchange. Additionally, they must contact the appropriate supervisor prior to the scheduled reporting time and advise him/her that they are unable to work as agreed. If the individual who agreed to work fails to report, fails to notify the appropriate supervisor, or is unable to be contacted, the individual may be subject to disciplinary action and/or charged with Absent Without Leave. The individual who failed to report may also have his/her shift exchange privileges suspended. If the individual who agrees to work fails to show due to sick leave, that individual shall provide written certification of illness from a licensed physician. Failure to produce the required documentation may result in disciplinary action and shift exchange privileges suspended. If the individual who agreed to work is unable to do so and cancels the shift exchange, as outlined above, and the normally scheduled individual fails to show, the normally scheduled DIVISION 11 – Personnel Management Chapter 13– Leave Policy • individual will be charged with annual leave for the time off and disciplinary action may be taken. Frequent instances when a shift exchange is not handled as agreed, ¾ First Violation- written warning, no exchanges for 30 days ¾ Second Violation-written warning, no exchanges for 6 months ¾ Third Violation-no further exchanges allowed unless approved by the appropriate Battalion Chief or AEMS Operations Commander. Supervisors are to keep their respective Battalion Chief or AEMS Operations Commander informed of all failed shift exchange incidents. NOTE: Nothing above prevents supervisors from initiating actions consistent with the Department’s disciplinary process, as appropriate. 5. Leave for Voting All sworn personnel are encouraged to participate in their right to vote before or after their regularly scheduled work hours. All shift work personnel who are unable to participate in their right to vote before or after their regularly scheduled work hours, will be allowed two (2) hours of Administrative Leave (Civil Leave code 031 on the timesheet) for the purpose of voting not to exceed two (2) hours following the opening of the polls or two (2) hours prior to the closing of the polls. All individuals who require more than the allotted time for voting should request an absentee ballot through their county’s election board. Information for each Maryland County Election office can be 5 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS obtained by going to http://www.elections.state.md.us. All Administrative Leave requests must be submitted, via leave slip, through the Chain of Command five (5) days prior to the scheduled election date. REFERENCES Personnel Law 16-222 All Fire/EMS Personnel Memo #04-33, dated October 15, 2004 All Fire/EMS Personnel Memo (Revised) #08-28, dated October 17, 2008 International Association of Fire Fighters Local 1619 Civilian Bargaining Unit 20052007 Handbook FORMS/ATTACHMENTS Shift Exchange Form DIVISION 11 – Personnel Management Chapter 13– Leave Policy 6 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 14 – Military Leave January 2010 POLICY This General Order shall provide instructions and guidance for career personnel and supervisors regarding the proper application of the provisions of Section 16-223 of the Personnel Law, and Administrative Procedure 284, regarding the use and reporting of Military Leave. This Directive applies to all salaried employees of the Department who are members of the active Military Reserve, National Guard, Coast Guard, or Civil Air Patrol, and to their supervisors. DEFINITIONS N/A 2. Responsibilities Employees who receive written orders to report for a military obligation (whether voluntary or involuntary duty) shall submit a copy of the orders along with the request for Military Leave. A copy of the orders is to be sent, via the appropriate Lt. Colonel, to Administrative Services immediately upon receipt by the employee's supervisor. Employees who do not receive advance written orders (e.g. emergency call-up, weekend drills, or other circumstances) must provide documentation of attendance upon return to duty following the military obligation. Employees must return for work on the first workday immediately following the last day of military obligation. PROCEDURES 1. General Provisions Up to fifteen (15) working days (120 hours) of paid Military Leave per annual leave year is authorized for each employee described in Section I for the purpose of participation in active duty for training, weekend drills, callup for natural disaster, domestic emergency, or other military obligation. Shift workers whose military obligation (e.g. weekend drill) coincides with a duty day shall be granted sufficient military leave to accommodate the military duty and travel time "to and from." They are to report to work at the end of that period if their shift is still on duty. Military Leave in excess of 15 paid days (120 hours) per year, or unpaid Military Leave, shall be handled as provided in Administrative Procedure 284, or appropriate Executive Order. DIVISION 11 – Personnel Management Chapter 14 – Military Leave Should a designated holiday occur while an employee is on paid Military Leave, the employee will not receive Holiday Premium pay (overtime) for that day. An employee who would have been scheduled for duty on the holiday will be given 8 hours Holiday Leave in lieu of Military Leave. A shift work employee scheduled for a day off on the holiday will be granted Compensatory Time as provided in the current Labor Agreement. Military Leave is to be reported on the employee's timesheet using the EA number defined for the purpose. A copy of the orders or notification document and/or certification of attendance are to be attached to the timesheet. The employee's immediate supervisor is responsible to monitor the amount of Military Leave used by each subordinate employee during each annual leave year. Administrative Services will review the Military Leave used by each 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS employee. Employees who have used more than the allowed number of days of Military Leave will be charged Annual Leave for the excess hours each applicable pay period. Council Bill-l-2002 became law July 1,2002, establishing a Military Leave Bank for County employees who are activated for military duty and are in a current Leave With Out Pay (LWOP) status. The Prince George's County Office of Personnel and Labor Relations will administer the Military Leave Bank. REFERENCES N/A FORMS/ATTACHMENTS Attachment #1 – Council Bill 1-2002 Military Leave Bank, Memorandum Attachment #2 – Military Leave Bank Donation form DIVISION 11 – Personnel Management Chapter 14 – Military Leave 2 (1;16:0':'~i21 iZ l~ • THE PRINCE GEORGE'S COUNTY GOVERNMENT ~I ·fI-· OFFICE OF PERSONNEL AND lABOR RElATIONS \~r~~~~/ Wayne K. CurrJ' County Executive June 14, 2002 MEMORANDUM To: All County Employees From: Joseph Ad Director Re: Council Bill- 02 Military Leave Bank The Office of Personnel and Labor Relations is pleased to announce that a Military Leave Bank has been established for County employees who are currently serving in the Armed Forces Reserves and have been called to active duty. On July 1,2002, Council Bill-1-2002 will become law and will provide County employees the opportunity to donate their accrued annual, personal, discretionary or compensatory leave to our fellow employees. All donations will be retroactive to February 24,2002 and will fund a salary supplement to those employees activated and currently in a Leave Without Pay (LWOP) status. Your contribution ofleave wm provide the difference between the employees base rate of pay with the County and the base rate of pay with the military. As you know, the United States is still in a state of emergency and many of our employees are courageously protecting our Country. We have all been affected by the violent and cowardly acts of September 11 tho Fortunately, we have a cadre of County employees ready, willing, and able to protect our Nation, our freedom. By donating a portion of your accrued annual, personal, discretionary or compensatory leave, you will be providing assistance directly to help our own. To contribute to the Military Leave Bank, please complete the donation form which appears on the back of this memorandum and forward it to the attention of Joanne Bonacci, Assistant Manager, Employee Services Division, Office of Personnel and Labor Relations, 1400 McCormick Drive, Largo, Maryland 20774. Please be advised that leave donation~ are irreversible and hours will be automatically deducted from your leave balance upon receipt of the donation leave form. If you have any questions, you may call Ms. Bonacci at (301) 883-6396. Your donation is greatly appreciated. Thank you. 1400 McCorlTlick Drive, Largo, Maryland 20774 MAIN (301) 883-6330 FAX (301) 883-6325 TOO (301) 883-6329 CSD #3 (Revised) Attachment #1 DONATION TO CB-1-2002 MILITARY LEAVE BANK For the Benefit of Indi\ iduals Who HUH Been Ordered to Acth c Dut~ in a 1\ational Emcrgcnc~' COlVIPLETE THIS FORM AND RETURN TO: Joanne Bonacci, Assistant Manager, Employee Services Division, Office of Personnel and Labor Relations, Suite 125, 1400 McConnick Drive, Largo, MD 20774, or call (301) 883-6396 with any questions. Name: ----------------- Print or Type Agency: _ SSN# - - I Phone No. I--- ------- CB-I-2002 authorizes creation ofa Military Leave Bank to fund salary supplements for individuals in the National Guard ofthe United States or the Reserves who have been ordered to active duty in a national emergency. These supplemental payments cover one yearfrom February 24, 2002 to February 24, 2003. This is to authorize the Office ofFinance to reduce my leave balances as indicated below. 1 understand that all rights to the donated hours are relinquished and that these leave hours cannot be recovered in the future. Donating Employee: _ Signature Description of Leave Hours/Minutes New Annual - Full-time (009) New Annual- Part-time (070) Old Annual- Full-time (009) Old Annual- Part-time (070) County Compensatory (056) FLSA Compensatory (058) Personal (026) Discretionary [restricted by pay plan] (045) TOTAL DONATED HOURS CSD #3 (Revised) Attachment #2 ,l PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 15 – Notification Forms/Personal Information January 2010 POLICY This General Order establishes a procedure to ensure that the Department has accurate, upto-date personal and contact information on all employees. REFERENCES N/A FORMS/ATTACHMENTS DEFINITIONS Prince George’s County Fire/EMS Department Personnel Record/Risk Management, PGC Form #673 (Rev. 10/04) PROCEDURES Prince George’s County Fire/EMS Department Emergency Contact Information N/A 1. General Provision It shall be the responsibility of every member of this Department to ensure that personal information on file is accurate and up-to-date. This includes basic information such as name, address, phone number, etc., in addition to health, next of kin, and emergency contacts. Personal information can be updated by completing a PGC Form #673, a change of address form, or by written memo. The information is to be sent to the Human Resources office for entry into Departmental records. The Human Resources office shall be responsible to ensure that changes are forwarded to the appropriate County agencies. Each supervisor is to ensure that a Prince George’s County Fire/EMS Department Personnel Record/Risk Management Form (PGC Form #673) and an Emergency Contact Information form are to be completed with each Past Performance Appraisal (PPA). All forms should be completely filled out and attached to the PPA prior to returning them via the chain-of-command. DIVISION 11 – Personnel Management Chapter 15 – Notification Forms/Personal Information 1 PRINCE GEORGE’S COUNTY FIRE/EMS DEPARTMENT PERSONNEL RECORD/RISK MANAGEMENT ID NUMBER NAME: LAST FIRST STREET ADDRESS CITY ZIP CODE BIRTH DATE SEX HEIGHT DATE MIDDLE TITLE APT. STATE MD HOME TELEPHONE RELIGION RACE COLOR EYES WEIGHT FAMILY DOCTOR DOCTOR’S TELEPHONE MEDICAL ALLERGIES CHURCH OR MINISTER CHURCH TELEPHONE EMERGENCY CONTACT NAME ADDRESS TELEPHONE – WORK HOME RELATIONSHIP INITIAL CONTACT DATE ASSIGNMENT DATE RANK/TITLE FIRE/EMS DEPARTMENT STATUS: VOL. AUX. CAREER CIVILIAN DRIVER’S LICENSE NUMBER DRIVER’S LICENSE CLASS DRIVER’S LICENSE EXPIRATION DATE (MM/DD/YYYY) DRIVER’S LICENSE RESTRICTIONS PGC FORM #673 (Rev. 10/04) White: PPA Green: Supervisor Yellow: Operations Center Pink: Originator BLOOD TYPE PRINCE GEORGE’S COUNTY FIRE/EMS DEPARTMENT PERSONNEL RECORD/RISK MANAGEMENT EMERGENCY CONTACT/CALL BACK INFORMATION SUPPLEMENTAL FORM ♦ Please use this supplemental form to provide information on additional contact persons should you become involved in a personal emergency while on duty that requires notification. This form will also be used in case of a County emergency and personnel call back is required. EMPLOYEE’S NAME ID Last First MI EMPLOYEE’S CALL BACK INFORMATION HOME PHONE WORK PHONE PAGER CELL PHONE PERSONAL EMERGENCY CONTACT INFORMATION ADDITIONAL CONTACT NAME RELATIONSHIP ADDRESS HOME PHONE WORK PHONE PAGER CELL PHONE ADDITIONAL CONTACT NAME RELATIONSHIP ADDRESS HOME PHONE WORK PHONE PAGER CELL PHONE ADDITIONAL CONTACT NAME RELATIONSHIP ADDRESS HOME PHONE WORK PHONE PAGER CELL PHONE ADDITIONAL CONTACT NAME RELATIONSHIP ADDRESS HOME PHONE WORK PHONE PAGER CELL PHONE PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 16 – Notification of Arrest/License Revocation January 2010 POLICY This General Order outlines the notification procedure in the event a volunteer or career member of this Department should be arrested, or have his/her driver’s license suspended/revoked, or receive a notice to appear in court. This Order also establishes guidelines for proper intake, documentation, and handling of incidents that involve arrest and/or incarceration of career, civilian, or volunteer members. DEFINITIONS The member shall be directed to make contact with the Departmental Disciplinary Coordinator (DDC) to schedule an interview, in which they are required to bring the following documents: • • • • • N/A PROCEDURES 1. Emergency Operations Command (EOC) and Office of Professional Standards. General Provisions In the event a volunteer or career member of this Department should be arrested, or have his/her driver’s license suspended/revoked, or receive a notice to appear in court, such member shall notify the Office of the Fire Chief within 24 hours via the chain-of command. During normal business hours, notification shall be made directly to the Office of the Fire Chief at 301-883-5200. After normal business hours, including nights, weekends, and holidays, the notification shall be made directly to the Departmental Duty Chief. It shall be their responsibility to ensure that the information is immediately forwarded to the Office of the Fire Chief. This notification process shall include the respective Lieutenant Colonel in charge of DIVISION 11 – Personnel Management Chapter 16 – Notification of Arrest/License Revocation Any documents related to the arrest Any documents related to charges Any documents relating to tickets received Any documents relating to upcoming court dates Any other related document(s) All information relating to the arrest will be forwarded to the EOC. Absent Without Leave (Section 16-226 of the Personnel Law) Any employee who has been arrested and cannot report for their tour of duty will be charged Absent Without Leave (AWOL) for all time missed. This is a non-pay status wherein the employee is absent from work without a specified grant of approved leave. Conversion to Other Leave AWOL may be converted to annual leave, sick leave, or leave without pay with the approval of an employee’s appointing authority upon presentation of acceptable proof by the employee that the unauthorized absence of the employee from the employee’s position was due to extenuating circumstances beyond the employee’s 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS control. 2. Disciplinary Actions full duty status, EOC will send a letter of reinstatement to the employee/member and a copy sent to the Office of Professional Standards. Suspension Issuance of Disciplinary Actions If the alleged charges placed against the employee/member are serious in nature (i.e. felony) which brings into question the employee/member’s trustworthiness or violates public’s trust, the following actions are authorized: Disciplinary Actions will be taken against any employee or member who receives a sentencing other that “Nolle Prose” or “Not Guilty”. • Suspension from operations • Suspension and placed on Leave without pay Disciplinary Actions placed against employees will follow the established General Orders and Union Contract. Adverse actions shall follow the guidelines found in the Disciplinary Matrix. ** The Fire Chief is the only appointing authority that can authorize suspensions. A copy of the suspension letter shall be sent to the employee/member and a copy forward to the Office of Professional. It is the responsibility of the member to keep the DDC informed of any new information, actions taken, and provide copies of any documents directly or indirectly pertaining to the alleged charges. Failure to comply may result in additional disciplinary actions. Disciplinary actions placed against Volunteer Members will follow established applicable General Order Division 11 Chapter 23. REFERENCES N/A FORMS/ATTACHMENTS Flowchart outlining the process Limited Public Contact (LPC) If the alleged charge(s) placed against a career member is less serious in nature than a felony, and a question of public trust exists, the career member may be considered for a LPC position. A copy of the document placing the career member on LPC will be sent to the employee and a copy forwarded to the Office of Professional Standards. When an employee or member is removed from Suspension or LPC and returned to a DIVISION 11 – Personnel Management Chapter 16 – Notification of Arrest/License Revocation 2 Arrest Arrest of Employee/Member Notifications Office of the Fire Chief EOC Professional Standards Obtain Documents Schedule Interview w/ OPS Make Copies & Scan Send to EOC Electronic File Operational Status LPC Full Duty Suspension Letter to employee CC Letter to OPS Maintain documents and close file Administrative Leave LPC Assignment LWOP Letter to employee CC Letter to OPS Court issued a determination (begins 180 day rule) Nolle Prose or Not Guilty verdict Guilty Probation Step III Charges are issued File is saved and closed. Career/Civilian Volunteer Refer to General Orderr Div11 Chapter 3 Refer to General Orderr Div 11 Chapter 24 No Charges 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 17 – Peer Mediation Program January 2010 POLICY The Department shall provide a voluntary process for employees and members to resolve workplace conflict that violates the Prince George’s County Fire/EMS Departments Code of Ethics and the Equal Employment Opportunity policy. Resolution of conflict by a face-to-face meeting is more likely to result in long-term agreements that are adhered to by both parties because the participants take an active part in developing their solutions and open communication between both parties to avoid future disputes. The program strives to help employees: DEFINITIONS Peer Mediation - a process for employees to resolve disputes and conflicts in which a neutral third party acts as a moderator for the process. In peer mediation, trained mediator’s help employees open up communications in order identify underlying causes of the conflicts in which they are engaged and find mutually agreed upon solutions. The goal is to work out differences constructively. Mediators help disputing parties to clarify their individual goals, resources, and options; to consider and better understand each other's perspectives; and, to make clear decisions for themselves that will result in a resolution of the conflict. PROCEDURES 1. General Concept This program has been created to further enable us to have a harmonious workplace. Talking about anger, conflict and differences is educational and creates healing in personal workplace relationships. Stress from conflict can escalate to the point where we work in quiet fear and anxiety, possibly becoming physically ill. Some individuals resort to violence because they have not learned to express themselves appropriately in conflict. Division 11 – Personnel Management Chapter 17- Peer Mediation Program • • • • • 2. Recognize the effectiveness of mediation Teach resolution communications skills Teach anger management Seek resolution with internal resources Encourage personal responsibility for ensuring a safe work environment Resolution Process Process Guidelines Prior to filing a formal complaint, an employee may wish to explore the possibility of participating in peer mediation for workplace conflicts to include violations of the EEO policy. Peer mediation shall, involve a desire and willingness on behalf of participants to reach a reasonable conciliation that is acceptable to all parties involved. Mediation can be used, with the approval of the EEO Counselor, as an alternative method for resolving conflicts relating to EEO violations. Peer mediation can be requested by making a formal request thru the Office of Professional 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Standards. The Peer Mediation Team Coordinator will contact the participant(s) and/or respondent(s) to explain the process, answer questions, and ascertain their willingness to participate in mediation. When a mediation request is received, the Peer Mediation Team Coordinator shall contact the complainant(s) and/or respondent(s) to ascertain their willingness to participate in mediation. Mediation Session If all parties agree to mediation, the Peer Mediation Team Coordinator shall arrange for the mediation session within ten (10) working days upon receipt of request. The mediation shall a take place at a private, confidential forum normally during off duty hours, unless prior arrangements are made and approved. Regardless of the success of mediation, the parties shall sign a form indicating mediation took place. This form shall be forwarded by the Peer Mediation Coordinator to the Office of Professional Standards for filing. The mediation form shall not include any factual background information regarding the dispute, but shall state whether conciliation was reached, as well as the substance of any resolution(s). The process is used to encourage cooperation and shared responsibility in the solution. Voluntary agreements represent the interests of both parties and are more likely to be honored over time. A mutual resolutions means both parties win. The Peer Mediation Program is the responsibility of the Department's EEO Officer. Mediators The Department shall train interested personnel to serve as peer mediators. Interested participants shall complete a Peer Mediator Application Form (attachment #2) and forward to the Office of Professional Standards for consideration. The Peer Mediation Team Coordinator shall review the applications and recommend personnel to fill vacancies to Fire Chief or the Fire Chief's designee. 4. Responsibilities Peer Mediation Team Coordinator Responsible for the day to day operations to including: • • • Maintaining a current list of Peer Mediation Team Members (attachment #1) Coordinating training activities Recommending personnel to fill vacancies to the Fire Chief or their designee Department EEO Officer The Department EEO Officer shall be responsible for program oversight. 5. Location Limitations Mediation is not a court hearing, witnesses are not necessary and it is not a process to determine guilt or innocence. The Office of Professional Standards is located at 9201 Basil Court, Suite 356, the telephone number is (301) 883-5253. 6. 3. Confidentiality Mediation Personnel Division 11 – Personnel Management Chapter 17- Peer Mediation Program 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS The parties, in agreeing to mediation, also agree to maintain the confidentiality of the proceedings. Furthermore, by agreeing to mediation, the parties agree not to introduce statements or assertions made during mediation, in a subsequent proceeding, whether administrative or judicial. REFERENCES Equal Employment Opportunity Act, Title VII of the Civil Rights Act of 1964 and 1991, Article 49B of the Annotated Code of Maryland, and the Human Relations Act for Prince George's County, Maryland. FORMS/ATTACHMENTS Attachment #1- Mediation Notice Form Division 11 – Personnel Management Chapter 17- Peer Mediation Program 3 Mediation Notice To: Office of Professional Standard For: Filing From: Confidental EEO Mediation Date: On , 20 , an Equal Employment Meidation was held to mediate a dispute between and . Complaintant Respondent and was presided over The mediation took place Location As a result of the mediation process, conciliation Mediation Leader was was not reached by participants. The foloowing is the substance of any resolution(s) reached by the participants Signature of Complaintant Signature of Respondent Signature of Mediator PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 18 – Family and Medical Leave Act (FMLA) Leave January 2010 POLICY The purpose of this General Order is to advise employees of the Departmental procedures regarding FMLA leave and to outline the process for authorization and compliance. The Department grants such leave in accordance with the County Administrative Procedure and Federal regulations. The Director of the Office of Human Resources Management will render final approval of all requests based on compliance with the most recent policy. Employees, when requesting said leave, must comply with the established requirements for consideration, and all supervisors’ approval must be in accordance with these requirements. DEFINITIONS child, to any employee eligible to earn annual leave, regardless of the employee’s length of service with the County. FMLA Request and Approval Guidelines FMLA leave shall not exceed 15 workweeks (600 hours) of any combination of paid leave and LWOP (leave without pay) during any 12-month period. Compensatory leave is NOT allowed to be used for paid family and medical leave. Parental leave of 40 hours, granted by the County, is included in the maximum 15 workweeks (600 hours). With the exception of the birth of a child, leave will be granted for the time indicated by the Health Care Provider on the Certification of Health Care Provider Form (attachment #2). N/A PROCEDURES 1. FMLA Leave Eligibility • • FMLA leave for purposes not related to birth or adoption of a child (see below) shall be granted to employees who are eligible to earn annual leave, who have been employed by the County for at least 12 months, and who have been in a pay status for at least 1,040 hours during the previous 12 months. FMLA leave shall be granted for purposes of parental responsibilities associated with the birth, adoption, or foster care placement of a dependent DIVISION 11– Personnel Management Chapter 18 – Family and Medical Leave Act (FMLA ) Leave To be eligible to receive FMLA leave without pay, the employee must first exhaust all paid leave balances as part of his/her 15 workweeks (600 hours) of leave. Use of leave donations, in lieu of leave without pay, must be authorized by the Fire Chief or appointed designee; the intent to use donated leave should be noted on the request form. Eligibility for leave donations is limited to sickness of employee only. Employees who request FMLA LWOP should contact Pension and Benefits prior to submitting their request to determine the effects upon their pension and health insurance benefits. Leave donation usage is further restricted in accordance with Personnel Law and Administrative Procedure 284. Also refer to applicable policies for correct processing of leave donations. For 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS computing purposes, the employee’s 12month period of eligibility shall commence on the first day of approved FMLA leave. If so designated by the Department, FMLA leave will run concurrent with disability leave and workers’ compensation. FMLA leave will be granted to an employee for only one or more of the following reasons: • • • • Birth of a child of the employee and in order to care for such child; The placement of a minor child with the employee for adoption or foster care; To care for the spouse, child, parent, or parent-in-law of the employee, if such family member has a serious health condition; or A serious health condition that makes the employee unable to perform the function of the position of such employee. NOTE: “Serious Health Condition” (regardless of job or nonjob related) means any illness, injury, impairment, or physical or mental condition that involves: ¾ Any incapacity or treatment in connection with inpatient care; ¾ An incapacity requiring absence of more than three (3) calendar days and continuing treatment by a health care provider; or ¾ Continuing treatment by a health care provider of a chronic or long-term condition that is incurable or will likely result in incapacity of more than three (3) days if not treated. The request for FMLA leave must be submitted on the appropriate FMLA leave request form at least 30 days prior to expected use, if the need for leave is DIVISION 11– Personnel Management Chapter 18 – Family and Medical Leave Act (FMLA ) Leave foreseeable (see Attachment #1). The employee must indicate the specific dates desired on the request (estimated birth date for the birth of a child). There must be a medical need for intermittent leave or leave on a reduced leave schedule. Intermittent leave or reduced leave schedule after a birth or placement of a child for adoption or foster care will be approved on a case-by-case basis. For administrative purposes, employees on FMLA for any continuous block of time should record it as day work hours using the FMLA Code. The exception would be if they requested intermittent leave. The employee must indicate what type of leave is to be used to cover the period requested. Open-ended requests are not permitted. The following documents are to be submitted to the employee’s immediate supervisor: • • • • Request for Parental Leave, Family and Medical Leave (FMLA), Leave Without Pay (LWOP) (Attachment #1) (PGC Form #4471) Leave Request, PGC Form #305 Letter of Intent to the Fire Chief stating the dates of intended use; and the justification for usage Certification of Health Care Provider (Attachment #2). The employee shall be required to submit certification by the appropriate primary health care provider to support his/her leave request. NOTE: “Health Care Provider” includes: licensed MDs and ODs, podiatrists, dentists, clinical psychologists, optometrists, and chiropractors authorized to practice in the State, nurse practitioners and nurse-midwives authorized under State law, and Christian Science practitioners. For HIPPA compliance, 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • the Certification of Health Care Provider may be submitted in a sealed envelope only to be opened by the Fire Chief or designee. Parental Leave and FMLA Request Checklist (Attachment #3). The supervisor will review/sign and forward the FMLA package to Risk Management within 48 hours of receipt. Risk Management will examine each request and determine whether the employee’s request meets eligibility requirements. Note: Risk Management may designate FMLA to run concurrently with Disability Leave. After Risk Management has obtained the approval signature of the Fire Chief or appointed designee, Risk Management will then forward the FMLA package to the Human Resources Division. The Human Resources Division will then forward the completed package to the Office of Human Resources Management (OHRM) for final approval. verification, authorization, and submission to Fiscal Affairs. In cases where spouses are determined to be entitled to family and medical leave in the instance of the birth or adoption of a child, and both are employed by this Department, both employees will receive 40 hours of parental leave, but will have to split 14 workweeks (560 hours) within a 12 month period. In instances of the illness of a child, a total of 15 workweeks (600 hours) will have to be split between the two parents. Where conditions exist that qualify an employee for FMLA leave, the Department may place the employee on FMLA leave status, requiring the employee to submit the appropriate forms and charge their leave under the FMLA leave status. 2. Parental Leave Eligibility If the need for leave is not foreseeable, the employee must submit the above paperwork as soon as reasonably practical. Requests for family and medical leave for parenting responsibilities must be used within 12 months of the birth of the child or placement of the child with the employee for adoption or foster care. The Office of Human Resources Management (OHRM) will issue an approval form letter covering one (1) year; however, the actual dates utilized must be in accordance with those specified on the request. Any modifications must be processed through Risk Management to obtain authorization from the Fire Chief for approval. A copy of any modifications will be maintained in Risk Management as well as forwarded to Human Resources Division for payroll verification. All timesheets coded with FMLA leave should be turned in to Risk Management for DIVISION 11– Personnel Management Chapter 18 – Family and Medical Leave Act (FMLA ) Leave Parental leave shall be granted by the County to employees who are eligible to earn annual leave for the responsibilities associated with the birth of his/her natural dependent child or the adoption of a child. Request and Approval Process An employee will be granted up to 40 hours of paid parental leave after submission of an approved FMLA package. 3. Responsibilities Employees Each employee of the Department should review this process. It is the individual employee’s responsibility to understand and follow all procedures related to this General Order. Failure of the employee to comply 3 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS with this General Order may result in disciplinary action up to and including separation. Employees are also responsible for accurately completing all forms associated with the FMLA package. Each employee must comply with all time frames and the submission process, as outlined in this General Order. Supervisors Supervisors shall ensure that employees understand the FMLA procedure and process. Supervisors must comply with all time frames and the submission process, as outlined in this General Order. Supervisors shall monitor their employees leave usage and notify Risk Management if the Department may need to place an employee on FMLA leave. • Maintain an adequate supply of FMLA forms available for Departmental use. REFERENCES N/A FORMS/ATTACHMENTS Attachment #1 - Request for Parental Leave, Family and Medical Leave (FMLA), Leave Without Pay (LWOP) (PGC Form #4471) Attachment #2 - Certification of Health Care Provider form Attachment #3 - Parental Leave and FMLA Request Checklist Risk Management Risk Management shall: • • • • • Attachment #4 - Leave Request, PGC Form #305 Review all FMLA packages. Forward all approved FMLA packages to the Human Resources Division. Notify the appropriate Command of approved FMLA. Verify and approve all timesheets coded with FMLA. Maintain an adequate supply of FMLA forms available for Departmental use. Human Resources Division The Human Resources Division shall: • • Forward all FMLA packages to the OHRM for final approval. Notify Risk Management of FMLA approvals/disapprovals. DIVISION 11– Personnel Management Chapter 18 – Family and Medical Leave Act (FMLA ) Leave 4 PRINCE GEORGE'S COUNTY GOVERNMENT .. REQUEST FOR PAREJIII"'TAL LEA VE, FAMILY AND MEDICAL LEAVE (FMLA), LEAVE WITBOUTPAY (LWOP) SS# Dept. Part-Time Home Phone Work Phone Full-Time Date of Hire Current Home Address NameIRelationship if request for family member Type of Leave Requested: (I understand under the County's Family and Medical Leave provisions, I am entitled to a total of15 weeks of paid and unpaid leave, including 5 days (maximum of 40 hours) paid Parental Leave.) o Parental Begin Date End Date o PersonalDays BeginDate End Date R o FMLA Sick Begin Date End Date o o o FMLA Annual Begin Date End Date FMLALWOP Begin Date End Date County LWOP Begin Date End Date n for Leave (Explain) NOTE: A leave request based on an employee's serious health condition or the serious health condition of an employee's spouse, child, parent or parent-in-law must be accompanied by a verifying medical certification from a physician (see Administrative Procedure 284, Attachment 11). I hereby authorize Prince George's County Government, Office of Personnel & Labor Relations, to contact my physician to verify the reason for my requested leave or for any other information concerning my family and medical leave. Tunderstand that faJure to return to work at the end of my leave period may be treated as a resignation unless an extension has been ( '~eed upon and approved in writing by the Prince George's County Government. Date Signature APPROVED BY: A..pr...ntingAuthority )istribution: Date Employee Services - White Payroll - Green Personnel Officer Appointing Authority - Pink Employee - Goldenrod - --- Date Pensions and Benefits --- - Canary - -- Certification of Health Care Provider (Family and Medical Leave Act of 1993) 1. Employee’s Name: 2. Patient’s Name (if different from employee): 3. The attached sheet describes what is meant by a “serious health condition” under the Family and Medical Leave Act. Does the patient’s condition1 qualify under any of the categories described? If so, please check the applicable category. (1) _____ (2) _____ (3) _____ (4) _____ (5) _____ (6) _____, or None of the above _____ 4. Describe the medical facts which support your certification, including a brief statement as to how the medical facts meet the criteria of one of these categories: 5a. State the approximate date the condition commenced, and the probable duration of the condition (and also the probable duration of the patient’s present incapacity2 if different): b. Will it be necessary for the employee to take work only intermittently or to work on a less than full schedule as a result of the condition (including for treatment described in Item 6 below)? _____ If yes, give the probable duration: c. If the condition is a chronic condition (condition #4) or pregnancy, state whether the patient is presently incapacitated2 and the likely duration and frequency of episodes of incapacity2: 6a. If additional treatments will be required for the condition, provide an estimate of the probable number of such treatments. If the patient will be absent from work or other daily activities because of treatment on an intermittent or part-time basis, also provide an estimate of the probable number and interval between such treatments actual or estimated dates of treatment if known, and period required for recovery if any. b. If any of these treatments will be provided by another provider of health services (e.g., physical therapist), please state the nature of the treatments. ____________________________________ 1 2 Here and elsewhere on this form, the information sought relates only to the condition for which the employee is taking FMLA leave. "Incapacity," for purposes of FMLA, is defined to mean inability to work, attend school or perform other regular daily activities due to the serious health condition, treatment therefore, or recovery therefrom. c. If a regimen of continuing treatment by the patient is required under your supervision, provide a general description of such regimen (e.g., prescription drugs, physical therapy requiring special equipment): 7a. If medical leave is required for the employee's absence from work because of the employee's own condition (including absences due to pregnancy or a chronic condition), is the employee unable to perform work of any kind? _____ b. If able to perform some work, is the employee unable to perform any one or more of the essential functions of the employee's job (the employee or the employer should supply you with information about the essential job functions)? _____ If yes, please list the essential functions the employee is unable to perform: c. If neither a. nor b. applies, is it necessary for the employee to be absent from work for treatment? _____ 8a. If leave is required to care for a family member of the employee with a serious health condition, does the patient require assistance for basic medical or personal needs or safety, or for transportation? _____ b. If no, would the employee's presence to provide psychological comfort be beneficial to the patient or assist in the patient's recovery? _____ c. If the patient will need care only intermittently or on a part-time basis, please indicate the probable duration of this need: _______________________________________ (Signature of Health Care Provider) ________________________________________________ (Type of Practice) _______________________________________ (Address) _________________________________________________ (Telephone Number) To be completed by the employee needing family leave to care for a family member: State the care you will provide an estimate of the period during which care will be provided, including a schedule of leave is to be taken intermittently or if it will be necessary for you to work less than a full schedule. ________________________________________ (Employee Signature) _________________________________________________ (Date) A "Serious Health Condition" means an illness, injury, impairment, or physical or mental condition that involves one of the following: 1. Hospital Care Inpatient care (i.e., an overnight stay) in a hospital, hospice, or residential medical facility, including any period of incapacity2 or subsequent treatment in connection with or consequent to such inpatient care. 2. Absence Plus Treatment (a) A period of incapacity2 of more than three consecutive calendar days (including any subsequent treatment or period of incapacity2 relating to the same condition), that also involves: (1) Treatment3 two or more times by a health care provider, by a nurse or physician's assistant under direct supervision of a health care provider, or by a provider of health care services (e.g., physical therapist) under orders of, or on referral by, a health care provider; or (2) Treatment by a health care provider on at least one occasion which results in a regimen of continuing treatment under the supervision of the health care provider. 3. Pregnancy Any period of incapacity due to pregnancy, or for prenatal care 4. Chronic Conditions Requiring Treatments A chronic condition which (a) Requires periodic visits for treatment by a health care provider, or by a nurse or physician's assistant under direct supervision of a health care provider; (b) Continues over an extended period of time (including recurring episodes of a single underlying condition); and (c) May cause episodic rather than a continuing period of incapacity2 (e.g., asthma, diabetes, epilepsy, etc.) 5. Permanent/Long-term Conditions Requiring Supervision A period of incapacity2 which is permanent or long-term due to a condition for which treatment may not be effective. The employee or family member must be under the continuing supervision of, but need not be receiving active treatment by, a health care provider. Examples include Alzheimer's, a severe stroke, or the terminal stages of a disease. 6. Multiple Treatments (Non-Chronic Conditions) Any period of absence to receive multiple treatments (including any period of recovery therefrom) by a health care provider or by a provider of health care services under orders of, or on referral by, a health care provider, either for restorative surgery after an accident or other injury, or for a condition that would likely result in a period of incapacity2 or more than three consecutive calendar days in the absence of medical intervention or treatment such as cancer (chemotherapy, radiation, etc.), severe arthritis (physical therapy), kidney disease (dialysis). ___________________________________ 3 Treatment includes examinations to determine if a serious health condition exists and evaluations of the condition. Treatment does not include routine physical examinations, eye examinations, or dental examinations. PRINCE GEORGE'S COUNTY FIRE/EMS DEPARTMENT Parental Leave & FMLA Request Checklist The following documents are to be submitted to the employee’s immediate supervisor, and forwarded within 48 hours to the Occupational Safety and Health Office (OSH). The request must be submitted at least 30 days prior to the expected use, if the need for leave is foreseeable. Request for Parental Leave, Family and Medical Leave (FMLA), Leave Without Pay (LWOP), 5part form o Completed & signed by employee o Ensure dates, types, and amount of leave requested match Leave Request Form and Letter of Request to Fire Chief or appointed designee. o Reviewed and signed by Immediate Supervisor. Leave Request, PGC Form #305 o Completed & signed by employee o At least one leave slip for each type of leave (Parental, FMLA Sick, FMLA Annual, FMLA LWOP) to be used. Depending upon the amount and types of leave to be used, two or more leave slips may be needed for one particular type of leave. o Ensure dates, types, and amount of leave requested match the Request for Parental Leave, Family and Medical Leave (FMLA), Leave Without Pay (LWOP) Form and Letter of Request to Fire Chief or appointed designee. o Signed by immediate supervisor and/or Battalion Chief. Letter of Intent to the Fire Chief or appointed designee o Prepared and initialed by employee. o Letter must state the dates of intended use and the justification for usage. o Ensure dates, types, and amount of leave requested match the Request for Parental Leave, Family and Medical Leave (FMLA), Leave Without Pay (LWOP) Form and Leave Request Forms. o Reviewed and initialed by immediate supervisor. Certification of Health Care Provider o Completed and signed by health care provider. Application for Acting Pay o If the FMLA leave request will result in the need for Acting Pay, the Battalion Chief should submit an Application for Acting Pay. Immediate Supervisor ________________________________________ Date _______________ Fire Chief or Appointed Designee ______________________________ Date _______________ Human Resources Division ___________________________________ Date _______________ Office of Human Resources Management ________________________ Date _______________ PRINCE GEORGE'S COUNTY, MARYLAND LEAVE REQUEST <j NAME: SOC. SEC.' TYPE DATE: nME a DATE LEAVE 15 TO BEGIN, OF LEAVE _ a DATE LEAVE nME NO. OF HOURS 15 TO END '\ D ADMIN. D LWOP' D ANNUAL D PERSONAL COMPo o SICK o o OTHER specify REMARKS: EMPLOYEE'S SIGNATURE: _ -= APPROVED BY: APPROVED BY: _ DATE: _ DATE: NAMEITITLE • LWOP IS APPROVED LEAVE WITHOUT PAY. P.G.C. FORM 1305 (Flev. 5184) " I 't c PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 19 – Recruit Driving Standards January 2010 POLICY To ensure that all Fire/EMS Department personnel receive sufficient preparation to handle emergency and non-emergency driving duties in a safe and efficient manner, and to ensure that Emergency Response Technicians are trained and certified by the Station/Unit Supervisor according to the attached equitable and conscientious standard. DEFINITIONS EVOC class and were previously a driver in the Prince George’s County Fire/EMS Department as a Volunteer member are eligible to participate in the driver training process. The assessment process shall include career development counseling sessions during which the Recruit will be informed of their driving status and of the basic course of training that they will receive. In addition, the Supervisor shall discuss the plan and explain measures that the employee can use to reach various levels of certification. N/A 2. Recruit Driving Status PROCEDURES 1. Initial Assessment Within 30 days after being assigned to the Emergency Operations Command, each Recruit Fire Fighter shall be assessed by the Station/Unit Supervisor regarding driving status. It shall be the responsibility of the Supervisor to research and evaluate the qualifications of the Recruit in order to determine the driving status level at which they are certified to perform. NOTE: Occasionally it is necessary to assign Recruit Fire Fighters to station duty for a limited time prior to completion of career recruit school. During those periods of station duty, Recruit Fire Fighters with no Prince George’s County Fire/EMS Department experience shall not drive or tiller any Fire/EMS Department vehicle under any circumstances. Only those personnel who have successfully completed recruit school or who have completed the DIVISION 11 – Personnel Management Chapter 19 – Recruit Driving Standards Recruit Fire Fighters shall be certified according to the following criteria: Level I Trainee (Student) • • Authorized Driving Duties ¾ May not drive Fire/EMS Department vehicles under any circumstances. Emergency Response Technicians with previous Prince George’s County Fire/EMS Department volunteer experience as a driver may proceed to Level II Trainee upon demonstration of meeting requirements outlined below. Required Training (Station/Unit Supervisor to ensure compliance) ¾ Provide assistance so that the individual will meet the qualifications of the Driving 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • Regulations General Order and completion of the Emergency Vehicle Operators Course (arrange outside classes, if needed, through the Battalion Commander/EMS Supervisor to meet these requirements). ¾ Ensure thorough knowledge of driving courtesy, basic fire and EMS radio procedures, and responsibilities regarding motor vehicle operation as outlined in the Personnel Law and General Orders. ¾ Ensure that the individual is familiar with General Orders regarding Driving Regulations and Emergency Operations. Evaluation via verbal examination. Time frame – Level I training shall be completed within six months of assignment to the Emergency Operations Command. Level II Trainee Training should begin within 30 days after the individual meets the Driving Regulation qualifications and has been certified by the Station/Unit Supervisor to have completed Level I requirements. • • • • Level III Trainee (Non-Emergency Driver) Training should begin within 30 days from the time the employee has been certified by their Station/Unit Supervisor to have completed Level II requirements. • • Authorized Driving Duties ¾ May participate in behind the wheel training under nonemergency conditions under the supervision of the Station/Unit Supervisor or an authorized emergency driver. Required Training (Station/Unit Supervisor to ensure compliance) ¾ Vehicle specifications and mechanics, including knowledge of operating systems and gauges. DIVISION 11 – Personnel Management Chapter 19 – Recruit Driving Standards ¾ Vehicle and equipment checks, including daily, weekly, and monthly checks. ¾ Supervised behind-the-wheel driving. ¾ Basic functions and duties of various vehicles (ambulance, engine, truck, and squad). ¾ Response area. ¾ Location and basic operation of tools/equipment carried on apparatus, including familiarity with fire and EMS communications equipment Evaluation via verbal/written/practical exam. Time frame – Level II training should be completed within six months of the starting date of this phase. Authorized Driving Duties ¾ May drive vehicles under nonemergency conditions without supervision. Training Required (Station/Unit Supervisor to ensure compliance) ¾ Medical Communication procedures ¾ Response area. ¾ Hospital locations and permissible destinations ¾ Basic pump operations and hydraulics ¾ Operation of aerial ladder and/or functions of specific vehicles ¾ Practical driving and backing (including backing into quarters) 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • ¾ Proper positioning of various vehicles on emergency incidents ¾ Accident reporting procedures ¾ Location and use of equipment carried ¾ Vehicle check and maintenance procedures ¾ Standpipe and sprinkler procedures Time frame – Level III training should be completed within six months of the starting of this phase. Level IV Trainee (Emergency Driver/Operator) Training should begin within 30 days form the time the employee is certified by the Station/Unit Supervisor to have completed Level III requirements. • • Authorized Driving Duties ¾ Personnel may respond with and operate vehicles under emergency conditions while under the supervision of the Station/Unit Supervisor or an authorized emergency driver. Required Training (Station/Unit Supervisor to ensure compliance) ¾ Response area including target hazards and locations of buildings that have protection systems. ¾ Specialty Referral Center locations. ¾ Hydrant locations. ¾ Advanced pump operations and hydraulic formulas. ¾ Master stream operations. ¾ Location and operation of tools and equipment carried on apparatus. ¾ Apparatus Maintenance Instructions and procedures for DIVISION 11 – Personnel Management Chapter 19 – Recruit Driving Standards • • completing apparatus check sheets. ¾ Emergency scene procedures including fire and EMS radio operations, incident command system, triage procedures, etc. ¾ Safe driving techniques. ¾ Accident review board procedures. Evaluation via verbal/written/practical exam. Time frame – Level IV training should be completed within six months of the starting date of this phase. Certified Emergency Vehicle Driver/Operator Upon successful completion of Level IV training, the employee should receive certification in writing by the Station/Unit Supervisor. Should an employee of this level be transferred, they shall retain this status at the new duty station but will not drive until authorized to do so by the receiving Station/Unit Supervisor. It shall be the responsibility of the Supervisor to being training of the reassigned employee on the specifics of the new area and apparatus. This training shall be done in a timely manner in order to ensure that the employee is turned over properly. The nine months required by the Driving Regulations General Order refers to time in the Prince George’s County Fire/EMS Department as a volunteer, career, or civilian member. Classroom instruction required refers to the completion of the Emergency Vehicle Operator’s Course and annual refreshers. 3 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS The 10 hours or 100 miles behind the wheel driver training refers to hours/mileage on each type of vehicle, i.e., utility vehicle, ambulance/medic unit, brush unit, engine, ladder truck, tiller truck, squad, tanker, etc., and not on each individual vehicle. The driving status and progress of each Recruit shall be documented by Station/Unit and Battalion Supervisors on the required monthly probationary hearing forms and on semiannual and annual Past Performance Appraisals (PPAs). Problems and/or poor performance shall be listed along with a brief synopsis or corrective measures that are or have been utilized to correct the deficiencies. 3. REFERENCES N/A FORMS/ATTACHMENTS N/A Certification Authority Station/Unit Supervisor shall be responsible for providing and/or arranging required training and shall have authority to certify Recruit drivers. Their decision shall be based on their knowledge of the employee’s ability and the examination results received during training phases. Station/Unit Supervisors are to inform the Recruits of their status on a monthly basis and shall notify them verbally at the time certification is achieved for each level. In addition, Level IV certification shall be documented in a written memo to the employee. The Battalion Chief shall monitor progress of Recruit drivers and evaluate the training provided by the Station/Unit Supervisors. Questions and/or complaints pertaining to any aspect of the Recruit driver training that cannot be resolved at the station level shall be addressed and rectified by the appropriate Battalion Chief who will present necessary documentation to those involved and submit a copy to the appropriate Major. DIVISION 11 – Personnel Management Chapter 19 – Recruit Driving Standards 4 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 20 – Request for Transfer of Duty Station January 2010 POLICY This General order shall ensure a uniform policy for the timely submission and processing of requests for transfer of duty station. DEFINITIONS N/A PROCEDURES 1. General Provisions Employees assigned to Emergency Operations Command are subject to transfers, as deemed necessary. The final decision for transfer will be based on Departmental needs and may require written justification to support the individual selected for the position. Seniority and demonstrated ability will also be considered in the final decision. maintained in the Emergency Operations Command by the EOC Captain. A seniority number will be assigned to the “Request for Transfer” form for future consideration. Prior to any decisions regarding transfers or promotions, the supervisor responsible for the transfer will contact the Emergency Operations Command to obtain a current list of transfer requests on file. Any employee who submits a “Request for Transfer” form will be given a copy of the original form containing signatures and remarks of the supervisors in the chain-of-command from the Emergency Operations Command within 30 days. The Emergency Operations Command will be notified prior to any transfers taking place, excluding details of less than 30 days. REFERENCES N/A A “Request for Transfer” form (see attachment) may be submitted by the employee at any time. However, only one request per calendar quarter will be accepted for consideration, except when there is a general announcement for a specific position opening. A “Request for Transfer” form is to accompany the application for the specific position. A written “Request for Transfer” form will be submitted through the appropriate chain-of-command stating the reason(s) for the request. Supervisors endorsing or disapproving such requests must state their reason(s) and forward it up through the chain-of-command. All “Request for Transfer” forms, regardless of approval/disapproval, will be forwarded and DIVISION 11 – Personnel Management Chapter 20 –Request for Transfer of Duty Station FORMS/ATTACHMENTS Request for Transfer 1 PRINCE GEORGE’S COUNTY FIRE/EMS DEPARTMENT REQUEST FOR TRANSFER NAME DATE RANK SENIORITY # PRESENT ASSIGNMENT REQUESTED ASSIGNMENT REASON(S) SIGNATURE EMERGENCY OPERATIONS COMMAND SIGNATURE COMMENTS Immediate Supervisor Battalion or EMS Officer Major Lieutenant Colonel APPROVED Yes No Yes No Yes No Yes Yes CONSULTATION WITH AND/OR NOTIFICATION OF VOLUNTEER CHIEF DATE REMARKS FINAL DISPOSITION APPROVED DENIED DATE PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 21 – Volunteer Leadership Information Form January 2010 POLICY This General Order shall ensure that a current, accurate list of the volunteer leadership for each volunteer organization is maintained and provided to the Emergency Operations Command Lieutenant Colonel. It is the responsibility of the Battalion Chief to maintain an accurate record of the volunteer leadership in his/her respective Battalion. REFERENCES N/A DEFINITIONS FORMS/ATTACHMENTS N/A PROCEDURES 1. Attachment #1 – Volunteer Leadership Information Form General Provisions The station supervisor shall immediately notify the Battalion Chief of any changes due to special appointment and/or yearly elections. The supervisor may be required to gather the requested information. The Battalion Chief shall immediately forward the names and ranks of the newly elected president and chief officers to Fire/Rescue Operations and the Emergency Operations Command (EOC) office via the Chain-of-Command. Fire/Rescue Operations shall forward the standard correspondence related to the change of officers to the EOC office within 24 hours. The Division Commander shall ensure that the completed Volunteer Leadership Information Form (Attachment 1) is submitted to Fire/Rescue Operations and the EOC office within 72 hours. 2. Responsibility DIVISION 11 – Personnel Management Chapter 21 – Volunteer Leadership Information Form 1 -- -- - EMERGENCY OPERATIONS COMMMD FIJ VOLUNTEERLEADERSHIP INFORMATION FORM StationDuration of Office Date: MonthlYear to MonthlYear Volunteer Chief: Home Address: Home Phone: Work Phone: PagerNumber: Cell Phone: Volunteer President: " Home Address: Home Phone: Work Phone: PagerNumber: Cell Phone: Volunteer Deputy Chief (A): Home Address: Home Phone: Work Phone: Pager Number: Cell Phone: Volunteer Assistant Chief (B): . Home Address: Home Phone: Work Phone: Pager Number: Cell Phone: J PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 22 – Volunteer Separation January 2010 POLICY Attachment #3 – Volunteer Membership Process chart This General Order shall facilitate the timely transfer of information regarding Volunteer Separations. DEFINITIONS N/A PROCEDURES It shall be the responsibility of the Volunteer Chief/President to submit Volunteer Separation Form (PGC #4590) to the Fire Commission if member is dismissed or voluntarily leaves the corporation. The form is submitted at the time of dismissal to ensure: • Retrieval of gear. (Property of the Prince George’s County Fire/EMS Department) • Change of status of insurance • LOSAP recording The Fire Commission will forward a copy of Volunteer Separation Form to the Emergency Operations Command REFERENCES N/A FORMS/ATTACHMENTS Attachment #1 – PGC Form #4590, Volunteer Separation Form Attachment #2 – Employment Separation Clearance Form DIVISION 11 – Personnel Management Chapter 22 - Volunteer Separation 1 VOLUNTEER SEPARATION FORM '" NAME: _ ADDRESS: _ VOLUNTEER CORPORATION AFFIUAnON: FIRE/EMS DEPARTMENT 10 NUMBER: REASON FOR LEAVING CORPORATION: _ _ VOLUNTARY DISCIPLINAIlY } (IF ADDmONAL INFORMATION IS REQUESTED, NAME AND PHONE NUMBER OF CONTACT PER50N) SIGNATURE OF VOLUNTEER CHIEF/PRESIDENT OR AUTHORIZED CORPORATE: OFFICER SUBMITT.[NG SEPARATION FORM: CHIEF: _ _ _ _ _ _ _ _ _ _ _ _ _ _ DATE: _ PRESIDENT: _ _ _ _ _ _ _ _ _ _ _ _ _ _ DATE: _ CORPORATE OFFICER: DATE:._ _ ··f DISTRIBUTION: ',----" WHITE: Fire Commission YELLOW: Investigator PINK: Local Company FGC Form J4590 (11/01) PRINCE GEORGE'S COUNTY FIRE/EMS DEPARTMENT EMPLOYMENT SEPARATION CLEARANCE FORM ________________________ Employee's Name/Title _ _ _________________ Date ____________ _______________ _____________________ Hire Date Separation Date Employee ID # ___________________ Fire Dept. ID # ______________________________________________________ Mailing Address for final check and any correspondence __________ Completion of this clearance form is part of the Exit Process for employees separating from the Department. Departmental managers, or their designee in the functional areas listed below, shall sign this form on or about the employee’s last working day. It is the responsibility of the employee to obtain clearance from the areas listed below. Clearance from the Lieutenant Colonel of the respective Command must be obtained first and clearance through the Human Resources office should be last. The employee’s final payroll check will not be released without the Human Resources office having a completed clearance form. 1. ___________________________________________ Lieutenant Colonel __________________ Date 2. ___________________________________________ Immediate Supervisor __________________ Date 3. ___________________________________________ Risk Management _______________ ___ Date 4. ___________________________________________ Apparatus Maintenance ___________________ Date 5. ___________________________________________ Logistics and Supply _________ _________ Date 6. ________________________________________________________________ Information Management Date 7. ___________________________________________ _ ________________ _ Fire/EMS Training Academy Date a.)____ _____________________EMT-I Program (amount to be remitted) 8. ___________________________________________ Fiscal Affairs 9. _________________________________________ Human Resources a.) _________________________ __________________ Date _ ________________ Date (amount of unearned uniform allowance) Employee to sign after all signatures are obtained: ____________________________________________________________ Employee’s signature Date Manager’s Note: A departing employee shall turn in any Departmental property or equipment to the appropriate office and/or resolve any outstanding issues. This shall include, but is not limited to: Portable Radios, Cell Phones, Pagers, Laptops, Computer Peripherals, Assigned Vehicle, Tools, Breathing Apparatus and/or Components, Outstanding Financial Transactions, Injury/Accident Reports, Keys, Petty Cash, Credit Cards, Security Access Cards, Firearms, Investigatory Equipment, Certain Badges, I.D. cards, PAT tags, PPE, face piece and regulator. DIVISION 11 – Personnel Management Chapter 04 – Employee Separation PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 23 - Volunteer Application Process January 2010 POLICY To establish a procedure for all persons who apply to become a new volunteer member or a volunteer member who is seeking reinstatement. A volunteer member requesting a transfer from one volunteer company to another volunteer company within the Prince George’s County Fire/Emergency Medical Services (EMS) Department, will not have to complete Volunteer Recruit School or a physical, unless requested by the Prince George’s County Fire Commission as stipulated in Subtitle 11, Section 11-335. DEFINITIONS Background Investigation – Includes the Initial Background Investigation, Medical Physical Examination, and Full Background Investigation. Initial Background Investigation – The volunteer member applicant is checked through Prince George’s County, the Motor Vehicle Administration (MVA), and the Maryland criminal computer data base for disqualifying information. Full Background Investigation – The volunteer member applicant’s fingerprints are submitted to the Maryland Criminal Justice Information System and the Federal Bureau of Investigations (FBI) for further inquiries about criminal history in all other states. Provisional – The volunteer member applicant does not have any local disqualifying criminal history that would preclude them from volunteering and is DIVISION 11 – Personnel Management Chapter 23 – Volunteer Application Process allowed to progress through the rest of the application process. Not Cleared – Disqualifying information was obtained during the initial/full investigation preventing the volunteer member applicant from volunteering. Cleared – The volunteer member applicant’s submitted fingerprint cards were accepted by the FBI and Maryland and no disqualifying criminal information was obtained. The volunteer member applicant successfully completed all phases of the background investigation. Expired File – The volunteer member applicant did not complete the process within the allotted time. Appeal Process – The volunteer member applicant’s right to have the Fire Investigations office reconsider a denial of the volunteer to proceed. The volunteer member applicant, if denied by the Major, may then appeal to the Fire Chief. PROCEDURES 1. General Provisions This procedure is designed to provide a concise description and breakdown of the steps required when applying for volunteer membership. All necessary forms, to allow for the most efficient means of processing a volunteer member applicant, are described herein. This procedure covers all aspects of the process. 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS The Fire/EMS Department’s Fire Investigations office is responsible for ensuring a comprehensive background investigation for all Volunteer Member Applications (new and reinstatement). • Falsifying information on the application will result in immediate disapproval. Volunteer member applicants with criminal, civil, or traffic offenses may not be eligible for participation. Completed applications will be forwarded to the Prince George’s County Fire Commission. During the application process, it is the responsibility of the volunteer member applicant to provide the supporting documentation needed to conduct a thorough background investigation. Rejected fingerprint cards will be resubmitted within 10 business days, no exceptions. 3. Forms and Applications for All Applicants Volunteer member applicants must submit two (2) current photographs. Each application and form is to be completed in its entirety. Please print or type all information. • • • • • • Application for Membership in the Volunteer Fire/EMS Department - PGC Form #1475 (Revised 11/01). Prince George’s County Fire/EMS Department Personnel Record - PGC Form #673 (Revised 11/01). Volunteer Firemen’s Insurance Services, Inc., Beneficiary Form - PGC Form #3710 (Revised 11/01). Original copy must be processed with the application folder. A 3x5 information card for Department background. PGC Form #4005 (Revised 11/01). Authorization for Release of Personal Information. PGC Form #4564 (12/99) must be notarized. FBI Department of Justice finger print card (Blue). DIVISION 11 – Personnel Management Chapter 23 – Volunteer Application Process Minor Volunteer Member Applicants Volunteer member applicants under 18 years of age must also submit the forms listed below. • 2. State finger print card Form #CJIS-011 (Orange). • A completed Petition for Leave to Inspect Records of the Juvenile Court – PGC Form #4341 (Revised 6/92), obtained from the Juvenile Court, indicating the applicant has no criminal record. State of Maryland, Department of Labor, Licensing and Regulation, Division of Labor and Industry – Work Permit for Minor. The Petition for Leave to Inspect Records of the Juvenile Court form must be signed by a parent or legal guardian. Upon completion, the volunteer member applicant must hand deliver the form to the Clerk of the Juvenile Court, located in the Courthouse in Upper Marlboro. The Clerk of the Juvenile Court will have this form signed by a judge, authorizing the release of information. Typically, the process is completed while the volunteer member applicant waits. It is advisable to contact the Clerk of the Juvenile Court, 301-952-4330, to ensure availability of a judge to sign the necessary release. 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS After the Clerk of the Juvenile Court has signed the form, it is to be forwarded with the application package. The volunteer member applicant shall provide a certified copy of his/her juvenile criminal history from his/her last place of residency. If no record exists, this is to be documented. There will be no exceptions to this policy. Forward all completed applications, forms and cards to the Volunteer Chief or President. 4. Physical Standards and Scheduling Volunteer member applicants must successfully complete and pass a medical physical examination, based on Departmental policy. The Fire Commission will, in writing, notify the Volunteer Chief, President, or designee of volunteer member applicants who successfully complete the initial background investigation and are eligible to schedule a physical. applicant or volunteer company will be required to notify the Fire Commission of the volunteer member applicant’s intent to continue in the process. The volunteer member applicant must again contact the Fire Commission for permission to schedule a physical. 5. Physical Examination Results The contracted health care provider shall forward results from the physical examination process to the Fire Commission. If a volunteer member applicant successfully completes the physical examination, the station and volunteer member applicant will be notified by the Fire Commission. The Risk Management office will be notified and will enter the volunteer member applicant’s information into the Medical Questionnaire Database. 6. Issuing Personnel Identification Numbers Once the volunteer member applicant has officially been notified, the Fire Commission will notify the contracted health care provider, in writing, that permission to perform a physical is granted. A personnel identification number and a personal accountability tag will be issued to the volunteer member applicant after the background investigation is complete and a “cleared” status is submitted by the Applicant Investigator to the Fire Commission. Scheduling an appropriate date and time for the physical is the responsibility of the volunteer member applicant. The Fire Commission maintains the permanent records in the volunteer member applicant’s personnel folder. The volunteer member applicant has no more than 60 days from the date of the notification letter to schedule and complete the physical. If the volunteer member applicant fails to complete the physical exam within that time period, his/her name will be placed in the “expired file.” If the volunteer member applicant’s name has been placed in the “expired file,” the volunteer member 7. DIVISION 11 – Personnel Management Chapter 23 – Volunteer Application Process Issuance of Personal Protective Equipment (PPE) Issuance of appropriate PPE will be done in the following manner: The volunteer member applicant will complete an application to attend Volunteer Recruit School (VRS) and submit it to the 3 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Fire Commission. The Fire Commission will approve the volunteer member applicant’s application to attend VRS only if the applicant has successfully completed the initial investigation and the physical examination. The volunteer member applicant will contact the Fire/EMS Training Academy (FETA) to enroll in VRS. After enrolling in VRS, the volunteer member applicant will report to Apparatus Maintenance and Logistics to be fit tested and sized for gear. Once the volunteer member applicant has successfully completed VRS and the background investigation, he/she will be issued the appropriate PPE. 8. Background, File Review, and Appeal Once an “initial” background investigation is completed by the Applicant Investigator, provided there is no information obtained that precludes the volunteer member applicant from proceeding with a physical and volunteer recruit school training, only then a volunteer member applicant will be given a “provisional” status. This information will be forwarded from the Applicant Investigator to the Fire Commission. When the “full” background investigation and medical physical examination is completed, provided there is no disqualifying information obtained that precludes the volunteer member applicant from membership, the volunteer member applicant will be given a “cleared” status. The disposition of the volunteer member applicant’s completed background investigation will be communicated to the DIVISION 11 – Personnel Management Chapter 23 – Volunteer Application Process Fire Commission and the Fire/EMS Training Academy. In the event a Volunteer member applicant is “not cleared,” he or she may contact the Applicant Investigator to schedule a file review. This will give the volunteer member applicant an opportunity to obtain any appropriate documentation, should the Volunteer Chief or President wish to appeal the decision. Only the Volunteer Chief or President is authorized to schedule an appeal. The Volunteer Chief or President shall contact the Major in the Fire Investigations office to schedule an appeal hearing. The outcome of any appeal hearing will be based on Departmental Standards and information provided by the volunteer member applicant and/or the Applicant Investigator. The Major in the Fire Investigations office shall preside at the appeal hearing. The Fire Chief will be notified of the outcome of the hearing and will render the final decision. The Fire Commission, volunteer corporation, volunteer member applicant, and the Fire/EMS Training Academy will be notified, in writing, of the results of the appeal hearing. 9. Responsibilities The Volunteer Member Application process identifies responsibilities for application preparation, background investigation, scheduling of physical, issuance of a personnel identification number, personal accountability tag, and personal protective equipment (PPE). Each volunteer member applicant shall establish compliance with the minimum qualifications in accordance with the Prince George’s County Code, Fire Safety Law, Subtitle 11, Sec. 11-335. Volunteer 4 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Fire Fighters and Volunteer EMS Care Providers. Completed Volunteer Member Application folders shall be promptly submitted to the Fire Commission at the Cranford/Graves Fire Services Building, 6820 Webster Street, Landover Hills, Maryland 20784. The Fire Commission’s telephone number is 301-5831914. The Fire Commission will review the Volunteer Member Application folder for completeness and accuracy. The folder will be returned to the appropriate volunteer member applicant for corrections, if necessary. Once the Volunteer Member Application folder is complete and accurate, a legible copy of the application, finger print cards, and two (2) photographs will be forwarded to the Applicant Investigator in the Fire Investigations office. 10. Suspension It shall be the responsibility of the initiating authority (i.e., the Office of Professional Standards, Volunteer Chief, etc.) to make immediate notification on any operational change in status of a volunteer member (i.e., suspension/termination) to the Office of the Fire Chief, Emergency Operations Command, Prince George’s County Fire Commission, Office of Professional Standards, Fire Investigations, Volunteer Fire Chief, and Volunteer President. This notification will be followed by a letter within five (5) business days. 11. Termination/Dismissal As an operational member of the Department, termination/dismissal shall be taken only when the act or acts of the volunteer member which constitute the grounds for disciplinary action, are, in the judgment of the County Fire Chief, serious DIVISION 11 – Personnel Management Chapter 23 – Volunteer Application Process in nature. In deciding whether any act or acts of the volunteer member are sufficiently serious in nature to warrant a dismissal as an operational member of the Department, the County Fire Chief shall rely upon any one (1) of the following criteria as justification for the taking of this action against the volunteer member. Where the volunteer member commits one of the following acts: • • • • • • • • Commission of a crime; Theft of County property; Falsification of County reports or documents; Intoxication while performing in operations; Using, possessing or selling narcotic drugs; Possessing unauthorized weapons or explosives; or Failure to report a crime. Violation of any Departmental General Order(s), Directive(s) and/or regulations. It shall be the responsibility of the initiating authority to make immediate notification on any dismissals of a volunteer member to the Office of the Fire Chief, Emergency Operations Command, Prince George's County Fire Commission, Office of Professional Standards, Fire Investigations, Volunteer Fire Chief, and Volunteer President. This notification will be followed by a letter within five (5) business days. REFERENCES Subtitle 11, Section 11-335. (2, 4) of the Prince George’s County Code. FORMS/ATTACHMENTS 5 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS PGC Form #1475 (Revised 11/01) – Application for Membership in the Volunteer Fire/EMS Department. PGC Form #4341 (Revised 6/92) – Petition for Leave to Inspect Records of the Juvenile Court. PGC Form #673 (Revised 11/01) – Prince George’s County Fire/EMS Department Personnel Record. PGC Form #4564 (12/99) Authorization for Release of Personal Information must be notarized. PGC Form #3710 - (Revised 11/01), Volunteer Firemen’s Insurance Services, Inc., Beneficiary Form “original copy” must be processed with the application folder. FBI Department of Justice Finger Print Card (Blue). PGC Form #4005 (Revised 11/01) – A 3x5 information card for Department background. The volunteer member applicant must provide two (2) current photographs. DIVISION 11 – Personnel Management Chapter 23 – Volunteer Application Process State Finger Print Card Form #CJIS-011 (Orange). State of Maryland, Department of Labor Licensing and Regulation, Division of Labor and Industry – Work Permit for Minor. 6 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS DIVISION 11 – Personnel Management Chapter 23 – Volunteer Application Process 7 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 24 – Volunteer Disciplinary Process January 2010 POLICY This General Order shall ensure a fair, reasonable and equitable method for resolving conduct and performance related infractions of established rules and regulations of the Prince George’s County Fire/Emergency Medical Services (EMS) Department which may have a detrimental impact on the emergency service provided to the citizens of Prince George’s County. In that regard, it shall be the general policy of the Prince George’s County Fire/EMS Department to follow a pattern of progressive discipline that provides volunteer members with notice of deficiencies and an opportunity to improve conduct and performance problems. The performance and conduct of each volunteer member impacts directly on the public’s trust in government and on the County’s ability to achieve its mission of service to the public. All volunteer members are, therefore, responsible for adhering to the standards of performance and conduct. DEFINITIONS County Fire Chief - head of the Prince George's County Fire/EMS Department or any person so designated by the County Fire Chief to carry out responsibilities on behalf of the County Fire Chief. Days - calendar days. Departmental Disciplinary Coordinator the person appointed by the County Fire Chief who ensures that a uniform administrative review of all Department DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process disciplinary actions and hearings are conducted. Disciplinary Review Board - a departmental hearing board convened, as necessary, to hear alleged charges placed against a volunteer member. This board shall be comprised of at least three (3) departmental chief officers, one of which shall be a volunteer division chief. Discrimination - an action, practice, or policy, however neutral in intent and impartial in administration, which has a disparate impact or results in disparate treatment because of race, sex, sexual orientation, color, religion, creed, country of national origin, age, disability, retaliation, marital status, physical appearance, or political opinion. Dismissal as an operational member of the Department - means that a volunteer member is prohibited from engaging in any emergency and non emergency fire and rescue operations, including training activities, and from driving, operating and/or being a passenger in or on any vehicle owned, maintained, fueled or insured by any Prince George's County funds. Sexual Harassment – an unwelcome or unsolicited sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature when (1) submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s employment; (2) submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting the individual; or (3) such conduct has the 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS purpose or effect of unreasonably interfering with an individual’s performance or creating an intimidating, hostile, or offensive working environment. Sexual harassment also violates Prince George's County Government’s policy and will not be tolerated. Sexual harassment can arise when unwelcome and offensive comments or conduct are directed at an individual, as well as when such comments or conduct are made in the workplace generally such that they create a hostile or offensive working environment for an individual. Supervisor - any person in the volunteer member's chain of command as authorized by the County Fire Chief. Suspension from operations - means that a volunteer member is prohibited from engaging in any emergency and non emergency fire and rescue operations, including training activities, and from driving, operating and/or being a passenger in or on any vehicle owned, maintained, fueled or insured by any Prince George's County funds for the period of the suspension. Reduction or removal of operational authority - means that a volunteer member, who is an operational officer, may be demoted in the Department's operational chain-of-command. Retaliation - an illegal employment action which adversely affects the terms and conditions of employment of an individual because that individual has opposed any practice he or she reasonably believes violates Title VII of the Civil Rights Act or made a formal or informal complaint or charge, testified, assisted, or participated in any manner in a formal or informal investigation, proceeding or hearing relating to a practice alleged to violate Title VII. Retaliation is specifically prohibited by Federal, State, and County law and will not be tolerated. DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process Volunteer member - any person who is a member of any designated organization, according to Subtitle 11, Division 6, and/or to any member who actively engages in firefighting, rescue operations or the provision of emergency medical services in connection with any such organization, whether or not paid in part or in whole with County funds, within Prince George's County. Workplace - an establishment, facility or location in which personnel conduct business related to fire/Emergency Medical services. This can include but is not limited to a fire station, Fire/EMS Department offices, County offices, training facilities, or locations of training opportunities (acquired structures, parking garage’s etc. or the location(s) of incidents. PROCEDURES 1. Conduct Related Disciplinary Actions Grounds The County Fire Chief, his/her designee, or may initiate and take any of the disciplinary actions set forth below, against any volunteer member when any such volunteer member has committed an act, or acts, which constitutes a violation(s) or failure(s) to comply with any duty, obligation, or requirement imposing a standard of conduct or behavior on such volunteer member by virtue of the provisions of any criminal or civil law or statute or any rule or regulation authorized and promulgated pursuant thereto, provided any such violation(s) or act(s) of noncompliance: • Bears a demonstrable relationship to the nature of the duties and responsibilities of the volunteer member’s position; and, 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • Constitutes a willful, indifferent, or negligent act or commission by such volunteer member. Such acts for which disciplinary action may be taken include, but are not limited to: theft of County property; knowingly giving or making false statements of a material nature in matters relative to the volunteer member’s position; failure to report a crime; being insubordinate; violating any general order, procedure or regulation of the Department; and/or violating standards of ethics as established under the County’s Code of Ethics. Authorized Actions Whenever the volunteer member commits an act or acts which constitute a violation(s) or act(s) of noncompliance of the nature described above, the County Fire Chief, his/her designee, or Supervisor may initiate and take any of the following disciplinary actions against the volunteer member: • • • The County Fire Chief, his/her designee, or Supervisor may issue a written reprimand to the volunteer member, provided that any such written reprimand shall state: ¾ The specific violation or acts of noncompliance causing the issuance of the reprimand; and ¾ The fact that any subsequent violations or acts of noncompliance by the volunteer member may warrant the taking of more severe disciplinary action against the volunteer member. The County Fire Chief may cause the volunteer member to be suspended from operations. The County Fire Chief may cause the volunteer member’s operational authority to be reduced or eliminated. DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process • The County Fire Chief may cause the volunteer member to be dismissed as an operational member of the Department. General Criteria Whenever a volunteer member commits an act or acts which constitute grounds for disciplinary action, as provided above, the County Fire Chief shall adhere to the general criteria set forth below in deciding what type of disciplinary action, if any, should be initiated and taken against such volunteer member. Dismissal as an operational member of the Department shall be taken only when the act or acts of the volunteer member which constitute the grounds for disciplinary action, are, in the judgment of the County Fire Chief, serious in nature. In deciding whether any act or acts of the volunteer member are sufficiently serious in nature to warrant a dismissal as an operational member of the Department, the County Fire Chief shall rely upon any one (1) of the following criteria as justification for the taking of this action against the volunteer member: • Where the volunteer member commits one of the following acts: ¾ Commission of a crime ¾ Theft of County property ¾ Falsification of County reports or documents ¾ Intoxication while performing in operations ¾ Using, possessing or selling narcotic drugs ¾ Possessing unauthorized weapons or explosives ¾ Failure to report a crime ¾ Violation of any Departmental General Order(s), Directive(s) and/or regulations. 3 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • • • • Where the volunteer member commits a series of acts which constitute a course of conduct characterized by a continued inability or unwillingness on the part of the volunteer member to conform to the applicable standards of conduct or behavior. Where the volunteer member commits a series of acts, which have clearly caused a continuing, disruptive effect on the efficient and/or safe operations of the Department and/or the Prince George’s County government as a whole. Where the volunteer member commits an act or a series of acts which call into serious question the volunteer member’s trustworthiness and/or integrity in the continued performance of the volunteer member’s assigned duties and responsibilities. Where the volunteer member commits an act or a series of acts which have had or may be reasonably expected to have, a harmful or injurious effect on the volunteer member, other employees and/or members of the Department and/or general public. Where the volunteer member commits an act or a series of acts which have had, or may be reasonably demonstrated to have, an appreciable effect on the general public’s confidence and/or trust in the operation of the Department and/or the Prince George’s County government as a whole. Reduction or removal of a volunteer member’s operational authority shall constitute an action less severe in nature than the dismissal as an operational member of the Department. Where the volunteer member commits an act or acts which constitutes justification for dismissing the volunteer member as an operational member of the Department under the provisions noted above, the volunteer member may have his/her DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process operational authority reduced or removed rather than being dismissed as an operational member of the Department where the County Fire Chief determines that the volunteer member’s past conduct record and/or extenuating circumstances mitigate against taking of the dismissal action against the volunteer member. Suspension from operations shall constitute the type of disciplinary action which shall generally be less severe in nature than a reduction or removal of operational authority, yet more severe than a written reprimand. In deciding whether the act or acts of the volunteer member constitute the grounds for disciplinary action are of such a nature as to warrant suspension from operations, the County Fire Chief shall rely upon any one (1) of the following criteria as justification for the taking of a suspension action against a volunteer member: • • Where the volunteer member has been charged with the commission of a serious crime such that a subsequent conviction thereof or a finding of wrongful conduct by the County Fire Chief in connection therewith, would constitute grounds for the dismissal as an operational member of the Department under the provisions noted above, provided that any such suspension shall remain in effect until the volunteer member's guilt or innocence with respect to such alleged crime has been determined by a trial court and, on the basis of such court determination, the County Fire Chief shall either revoke the suspension and return the volunteer member to an operational status or proceed to dismiss the volunteer member from operations altogether, whichever is warranted Where the volunteer member commits an act or acts which constitute justification for the volunteer member to be dismissed 4 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • as an operational member of the Department under the provisions noted above, the volunteer member may be suspended from operations rather than dismissed where the County Fire Chief determines that the volunteer member’s past conduct record and/or other extenuating circumstances mitigate against the taking of a dismissal action against the volunteer member Where the County Fire Chief or supervisor has issued two (2) or more related written reprimands to the volunteer member and where the issuance of such reprimands has not resulted in the cessation of the act or acts of the volunteer member which constituted the grounds for the issuance of the written reprimands in the first instance, the volunteer member may be suspended from operations, provided that the foregoing shall not be construed to prevent the County Fire Chief from suspending the volunteer member from operations following the issuance of one (1) written reprimand to the volunteer member where: ¾ The volunteer member commits the same act or acts which resulted in the issuance of the written reprimand within a period of six (6) months following the issuance of the reprimand; and ¾ The act or acts committed by the volunteer member have clearly caused a disruptive effect on the efficient and/or safe operations of the Department and/or the government as a whole Where the volunteer member is intoxicated or commits a breach of peace while participating in operations, the volunteer member may be immediately suspended from operations for the commission of any such act, provided that: DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process ¾ The facts and circumstances surrounding the commission of the act are not in dispute such that an investigation or inquiry of the act for evidentiary purposes would not be necessary in the judgment of the County Fire Chief; ¾ Any such suspension is made effective as of the same day that the volunteer member committed the act; and ¾ Any such suspension from operations shall not require the presentation of an advanced, written statement of charges to the volunteer member by the County Fire Chief as would otherwise be required. 2. Performance Related Disciplinary Action Grounds The County Fire Chief, his/her designee, or Supervisor may initiate and take any of the disciplinary actions set forth below, against any volunteer member under their respective jurisdictions where the County Fire Chief, his/her designee, or Supervisor makes a determination that any such volunteer member’s performance has become less than satisfactory with respect to the execution of any or all of the duties, tasks, and/or responsibilities set forth in the volunteer member’s position. In determining whether a volunteer member has become less than satisfactory to a degree which warrants disciplinary action, the County Fire Chief, his/her designee, or Supervisor shall rely upon any one (1) of the following criteria as justification for the taking of any of the disciplinary actions set forth below: • Where the volunteer member’s actions, inactions, and/or attitudes constitute a 5 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • • representative course of conduct characterized by a general inability, incapability, and/or unwillingness on the part of the volunteer member to maintain a minimum standard of performance with respect to the quality and/or quantity of any or all of the duties, tasks, and/or responsibilities properly assigned to the volunteer member Where the volunteer member unjustifiably fails to carry out a particular work assignment which was within the scope of the duties, tasks, and/or responsibilities properly assigned to the volunteer member Where the volunteer member loses or fails to maintain any of the requirements or standards set forth in the qualification requirements, as defined in Subtitle 11, Division 7, applicable to the volunteer member’s position. Authorized Actions Whenever the County Fire Chief, his/her designee, or Supervisor makes a determination in accordance with grounds set forth above, that a volunteer member’s performance has become less than satisfactory, the County Fire Chief , his/her designee, or Supervisor shall be authorized to initiate and take any of the following disciplinary actions against the volunteer member: • The County Fire Chief, his/her designee, or Supervisor may issue a written reprimand to the volunteer member, provided that any such written reprimand shall state: ¾ The specific violation or act of nonperformance causing the issuance of the reprimand; and ¾ The fact that any subsequent violations or acts of nonperformance by the volunteer member may warrant DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process • • • the taking of more severe disciplinary action against the volunteer member The County Fire Chief may cause the volunteer member to be suspended from operations. The County Fire Chief may cause the volunteer members operational authority to be reduced or eliminated The County Fire Chief may cause the volunteer member to be dismissed as an operational member of the Department. General Criteria Whenever the County Fire Chief, his/her designee, or Supervisor makes a determination, in accordance with the grounds set above, that a volunteer member’s performance has become less than satisfactory the County Fire Chief, his/her designee, or Supervisor shall adhere to the general criteria set forth below in deciding what type of authorized disciplinary action, if any, should be initiated and taken against such volunteer member. Dismissal as an operational member of the Department shall constitute the most severe of the four (4) types of performance-related, disciplinary actions authorized and noted above. After the County Fire Chief, his/her designee, or Supervisor has determined that the volunteer member’s performance constitutes grounds for disciplinary action, as set forth in the sections above, the County Fire Chief shall be justified in causing the volunteer member to be dismissed as an operational member of the Department, provided that: • The County Fire Chief, his/her designee, or Supervisor, as the case may be, has made a reasonable effort to counsel the volunteer member with respect to the volunteer member’s performance and has afforded the volunteer member a 6 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • reasonable opportunity to take remedial actions with respect thereto; and, The County Fire Chief has made a reasonable determination that the volunteer member will be unable, incapable and/or unwilling to perform satisfactorily. The County Fire Chief should not be in the position of finding “another” position for a volunteer member. Reduction or removal of operational authority of a volunteer member shall constitute a performance-related disciplinary action less severe in nature than dismissal as an operational member of the Department. After the County Fire Chief has determined that the volunteer member’s performance constitutes grounds for disciplinary action, as set forth above, the County Fire Chief shall be justified in causing the volunteer member's operational authority to be reduced or removed, provided that: • • The County Fire Chief or supervisor, as the case may be, has made a reasonable effort to counsel the volunteer member with respect to the volunteer member’s performance and has afforded the volunteer member a reasonable opportunity to take remedial actions with respect thereto; and, The County Fire Chief, or supervisor as the case may be, has made a reasonable determination that the volunteer member will be capable and able to perform satisfactorily. The Fire Chief should not be in the position of determining this capability. It is a function of the volunteer leadership of the particular department Suspension from operations shall constitute the type of authorized disciplinary action which shall generally be considered to be less severe in nature than a reduction or removal DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process of operational authority, yet more severe in nature than the issuance of a written reprimand to a volunteer member. In deciding whether the act or acts of the volunteer member which constitute the grounds for disciplinary action are of such a nature as to warrant a suspension from operations, the County Fire Chief shall rely upon any one (1) of the following criteria as justification for the taking of a suspension action against a volunteer member: • • Where the volunteer member commits an act or acts which constitute justification for being dismissed as an operational member of the Department under the provisions noted above, the volunteer member may be suspended from operations rather than dismissed where the County Fire Chief determines that the volunteer member’s past conduct and/or performance record and/or other extenuating circumstances mitigate against the taking of a dismissal action against the employee Where the County Fire Chief, his/her designee, or Supervisor has issued two (2) or more related written reprimands to the volunteer member and where the issuance of such reprimands has not resulted in the cessation of the act or acts of the volunteer member which constituted the grounds for the issuance of the written reprimands in the first instance, the volunteer member may be suspended from operations provided that the foregoing shall not be construed to prevent the County Fire Chief from suspending the volunteer member from operations following the issuance of one (1) written reprimand to the volunteer member where: ¾ The volunteer member commits the same act or acts which resulted in the issuance of the written reprimand within a period of six (6) months 7 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS following the issuance of the reprimand; and ¾ The act or acts committed by the volunteer member have clearly caused a disruptive effect on the efficient and/or safe operations of the Department or the government as a whole. The issuance of a written reprimand to a volunteer member shall constitute the least severe type of all authorized disciplinary actions. The County Fire Chief, his/her designee, or Supervisor shall be justified in issuing a written reprimand to the volunteer member if the act or acts of the volunteer member which constitute the grounds for disciplinary action are minor in nature. Any volunteer member to whom a written reprimand is issued shall be entitled to respond in writing to any such reprimand within five (5) days after the date of the issuance thereof by the County Fire Chief, his/her designee, or Supervisor, as the case may be. Whenever the County Fire Chief, his/her designee, or Supervisor, as the case may be, files or causes to be filed a written reprimand or a copy thereof in a volunteer member’s official departmental personnel file, any such written reprimand or copy thereof: • • Shall have appended thereto a copy of the volunteer member’s written comments in response thereto if such comments are provided in accordance with the above; or, in the alternative, Shall be signed by the volunteer member so as to indicate that the volunteer member received and reviewed the reprimand, provided that such signature by the volunteer member shall not be construed as an indication that the volunteer member concurs with the DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process • contents of the reprimand; or, in the alternative, Shall be accompanied by a signed certification by the County Fire Chief, his/her designee, or Supervisor, as the case may be, to the effect that the County Fire Chief, his/her designee, or Supervisor issued the written reprimand to the volunteer member and that the volunteer member did not elect to respond in writing to the reprimand or to sign the reprimand. Whenever the County Fire Chief, his/her designee, or Supervisor intends to take an adverse action against any volunteer member, the County Fire Chief, his/her designee, or Supervisor shall first serve the volunteer member with a written statement of charges. Any such written statement of charges shall state the specific grounds or other reasons for the charges and the fact that the volunteer member shall be entitled to appeal such action to the Disciplinary Review Board. Any volunteer member to whom a statement of charges is issued shall be entitled to respond in writing to any such charge within five (5) days after the date of the issuance thereof by the County Fire Chief, his/her designee, or Supervisor, as the case may be. 3. Disciplinary Hearing Board The Department shall establish a disciplinary hearing board to hear and review disciplinary charges against any volunteer member. The findings rendered by any such hearing board so appointed, shall be advisory in nature and the final determination as to the taking of any authorized disciplinary action in relation thereto shall rest exclusively with the County Fire Chief and may be rejected or modified provided that the County Fire Chief has reviewed the complete disciplinary case file and has entered into the volunteer member's 8 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS disciplinary file a written synopsis of, in the judgment of the County Fire Chief, why the recommendation was either rejected or modified. The Disciplinary Review Board shall be convened within sixty (60) days of the volunteer member's response to the written statement of charges or within sixty (60) days of when a response to the written statement of charges should have been received or delayed only: • • 4. Upon written request from the volunteer member, provided that the written request state the reason for the requested delay and when, in the judgment of the volunteer member, the volunteer member will be prepared to appear before the Disciplinary Review Board. By written order from the County Fire Chief. • • • Procedure for Taking Adverse Action The following procedures shall apply to the taking of adverse actions concerning a dismissal as an operational member of the Department, suspension from operations, or reduction or removal of operational authority against a volunteer member by the County Fire Chief and to the taking of volunteer member appeals there from: • • Any such volunteer member shall be entitled to respond, in writing, to any Proposed written notice served upon the volunteer member, provided such written response is filed with the County Fire Chief no later than ten (10) days after the date of receipt of the notice by the volunteer member. Prior to serving any final written notice of adverse action on any volunteer member, the County Fire Chief shall consider any DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process advisory comments rendered by the Disciplinary Review Board with respect to the statement of charges, and any written response filed by the volunteer member with respect to the statement of charges, as may have been provided in the above. The County Fire Chief will provide the volunteer member with a Final Notice of Discipline no more than sixty (60) days after the Disciplinary Review Board concludes a hearing concerning the statement of charges. Any such volunteer member shall be entitled to forgo the Disciplinary Review Board and admit a guilty plea to the written statement of charges and accept a final determination of adverse action by the County Fire Chief. Failure to respond or cooperate with the Disciplinary Review Board process will constitute a waiver of the volunteer member's right to a hearing. Note: Nothing in this Section shall prevent the County Fire Chief from ordering the immediate suspension from operations of a volunteer member who meets the criteria for such action. 5. Arbitration Procedure Any such volunteer member shall be entitled to request arbitration, giving written notice to the County Fire Chief within ten (10) days after receipt of a Final Notice of Discipline. The arbitration proceedings shall be conducted by an arbitrator to be selected by the County and the Volunteer Fire Commission from a list supplied by the American Arbitration Association. The parties shall use an alternate strike procedure to select an acceptable name. Normally, such list shall be jointly requested within seven (7) days from the date the County is officially 9 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS notified by the Volunteer Fire Commission of its intent to arbitrate. The decision of the arbitrator shall be final and binding on both parties. Expenses for the arbitrator’s service and the proceedings shall be borne equally by the County and the Volunteer Fire Commission. 6. • Responsibilities • Supervisors It shall be the responsibility of all supervisors to contact the Department’s Office of Professional Standards when the supervisor believes a violation(s) or failure(s) to comply with any duty, obligation, or requirement imposing a standard of conduct or behavior on such volunteer member by virtue of the provisions of any criminal or civil law or statute or any rule or regulation has occurred; and, participate in any investigation to the extent that they are directed to by the County Fire Chief; as well as the Disciplinary Review Board hearing to provide testimony. Office of Professional Standards The Office of Professional Standards shall be responsible for the following: • • • • Assisting the supervisor with the preparation of any written reprimand and/or statement of charges Determining if the criteria exist for taking adverse action and, in the judgment of the Office of Professional Standards, if no adverse action is warranted, providing a written explanation to the supervisor as to this determination Coordinating and notifying all parties as to the date, time and place of the Disciplinary Review Board Establishing the procedures for the Disciplinary Review Board and ensuring such procedures are communicated, in DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process • • 7. writing, to all participants of a Disciplinary Review Board Ensuring a fair, reasonable and equitable method for resolving conduct related infractions of established rules and regulations and that any and all disciplinary action taken is fair, reasonable and equitable for all similar violations Coordinating all Departmental disciplinary actions on behalf of the County Fire Chief Maintaining all disciplinary records Preparing an annual report for the County Fire Chief on all disciplinary action taken Department wide Equal Employment Opportunity (EEO) Violations Refer to: Division 11, Chapter 06 – Equal Employment Opportunity Policy As part of the disciplinary measures imposed by the Department on volunteer members who are determined to have engaged in a violation of the Department's Equal Employment Opportunity Policy, or other applicable sexual harassment and retaliation policies or procedures, after such a determination of a violation is made, those volunteer members shall not be eligible for promotion to a higher rank for a six-month period if a minor violation has occurred and at least a one (1) year period if a more serious violation has occurred. Members must provide a written statement during the course of an EEO investigation concerning his or her conduct, adherence to Departmental rules and regulations or suspected misconduct. If a member refuses to answer questions relating to an investigation or is untruthful in answering questions, the person shall be subject to charges of insubordination and/or falsification of 10 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS documents, which could result in disciplinary action up to, and including dismissal. The member’s operational authority shall also be removed until the disciplinary process is complete. As a result of a violation, the County Fire Chief may suspend the volunteer member from operations and direct that volunteer member's chief to remove the member from the station, all Fire/EMS Department events and related activities, and any area reasonably considered to be occupied by Departmental personnel/members. Failure of the volunteer chief to comply with this order may result in the volunteer chief being suspended from operations. REFERENCES N/A FORMS/ATTACHMENTS N/A DIVISION 11 – Personnel Management Chapter 24 – Volunteer Disciplinary Process 11 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 25 – Volunteer Interdepartmental Transfers January 2010 POLICY This General Order shall facilitate the timely transfer of Departmental volunteer members from one corporation to another corporation. DEFINITIONS Break in Service – Any member who remains in-active for a period of time of 12months or more shall be considered to have a break in service. • • • PROCEDURES The following procedures will be strictly adhered to: • • • • • The member requesting transfer must be in "Good Standing." A new Prince George's County Fire/EMS Department Personnel Record Form (PGC Form #673 Revised 11/01) MUST be submitted to the Fire Commissioner for processing. The box "Transfer" must be checked. A background check may be performed at the time of transfer if requested by the Chief of the receiving corporation. Any member who has had a break in service will have a background investigation completed as outlined in General Order 11-23. The transfer application form should contain the signature of a Volunteer Chief, President or authorized DIVISION 11 – Personnel Management Chapter 25 – Volunteer Interdepartmental Transfers • • corporate officer from the applicant's former corporation. LOSAP Form must be submitted to Corporation receiving transfer member. PGC Form # 1023 (Revised 7/00) If current corporation officer(s) refuse to sign transfer request, the member can appeal to the Fire Commission. Copies of the transferee's personnel records and training records shall be forwarded to the receiving corporation. It is the transferee's responsibility, with the cooperation of the Volunteer Chief/President, to ensure that the records are forwarded. It is incumbent upon the receiving corporation to ensure the proper documentation and paperwork authorizing the transferee to participate in emergency operations is on file at the station. Option to Volunteer Chief/President retrieval of gear from member to be held by officer of corporation vacating until verification of membership approval in another volunteer corporation in Prince George' County. The gear is the property of the Prince George' County Fire/Emergency Medical Services Department. REFERENCES N/A FORMS/ATTACHMENTS N/A 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS Division 11 Personnel Management Chapter 26 - Acting Pay Requests POLICY An assignment, which qualifies for acting pay must be approved prior to commencement. An Acting Pay form shall normally be submitted for approval in advance of the start date to ensure timely processing. Acting Pay forms must follow the procedure herein to receive approval. DEFINITIONS N/A PROCEDURES 1. General Employees who assume an acting position are in effect temporarily promoted into that position which must be approved by the Chief Administrative Officer prior to taking effect. Applications for acting pay must be submitted through the chain-of-command and approved by the Deputy Chief Administrative Officer prior to the date on which the acting pay is to begin. Acting pay will only be approved for funded positions that are vacant due to leave such as IOJ, FMLA, military leave, extended sick leave, or for promotions, retirements, or light duty assignments. It is the responsibility of each supervisor to submit acting pay requests in a timely manner. At no time will acting pay be approved with a start date prior to the date that the request is received by the Command office. Acting pay will not be paid retroactively for any reason. 2. Requests for acting pay created by preapproved leave should be submitted to the appropriate Command office 30 days prior to the start date. Requests for acting pay created by IOJ, light duty, or extended sick leave should be submitted to the appropriate Command office on or before the start date E-mail must be sent from the Battalion Chief/Supervisor to the Major outlining the reason which includes the name and rank of the incumbent, the name of the actor, the acting position, a detailed explanation, the date the acting pay is scheduled to begin, and the ID numbers of both employees. The Major will forward the e-mail to the Command office for approval. Upon approval by the Lieutenant Colonel, the email will be forwarded to the Human Resources office. The Human Resources office will verify that there is a position available for acting pay. They will then prepare an Application for Acting Pay form and e-mail it to the Battalion Chief indicating that acting pay has been approved by the Command. 3. DIVISION 11 – Personnel Management Chapter 26 – Acting Pay Requests Acting Pay Request Procedure Timesheet Procedure 1 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS The Battalion Chief will print the form, sign, and forward it through the chain-of-command for signatures. Battalion Chiefs • Upon signature by the Lieutenant Colonel for the Command, the form will be forwarded to the Human Resources office to be attached to the employee’s timesheet. Any request received without required signatures will be returned to the Command for correction, therefore causing a delay in payment. All acting pay timesheets must be submitted to the Human Resources office on the Monday prior to payday. Acting pay forms must be attached to timesheets each pay period for the duration of the acting pay. “Acting Pay” or “Termination of Acting Pay” should be indicated in the upper left hand corner of the timesheet. The timesheets must be coded with acting pay (037) each pay period. Acting pay is earned “hour-for-hour.” Employees may not earn acting pay for hours that are not worked performing in the position they are acting in, i.e., an Acting Battalion Chief who works overtime as a Medic cannot code those hours as acting pay. 4. Termination of Acting Pay A Termination of Acting Pay form must be attached to timesheets upon completion of the acting pay period. Only the current Acting Pay and Termination of Acting Pay forms will be accepted. The appropriate Lieutenant Colonel’s name should appear at the top of the form. 5. Responsibilities DIVISION 11 – Personnel Management Chapter 26 – Acting Pay Requests • • • Ensuring that acting pay requests are submitted in a timely manner via email through the chain-of-command. Signing “Application for Acting Pay” forms and forwarding through the Major for signature. Reviewing timesheets with acting pay to ensure that the appropriate coding has been provided, and that the necessary forms are attached for requests for and termination of acting pay. Ensuring that “Termination of Acting Pay” forms are attached to timesheets upon completion of the acting pay period. Majors • • Signing “Application for Acting Pay” forms and forwarding them to the appropriate Lieutenant Colonel for signature. Ensuring that acting pay requests made via e-mail are forwarded to the appropriate Command in a timely manner. Human Resources • • • • Verifying that a position exists for an acting pay request to be processed. The Human Resources office will maintain a current list of employees acting in positions. A list of the individuals who are in acting positions is to be submitted to the respective Command each payday. Forwarding the required documentation to the Office of Human Resources via the Office of the Fire Chief for approval. 2 PRINCE GEORGE’S COUNTY, MARYLAND FIRE/EMERGENCY MEDICAL SERVICES DEPARTMENT GENERAL ORDERS • Providing notification to the Battalion Chief that acting pay has been approved, and forwarding “Application for Acting Pay” forms to the Battalion Chief for signature and processing through the chain-ofcommand. Maintaining an accurate list of employees who are acting in positions. Copies of the list will be provided to the appropriate Command each pay period. REFERENCES Fire/EMS Department Timesheet Manual Labor Agreements FORMS Application for Acting Pay Termination of Acting Pay DIVISION 11 – Personnel Management Chapter 26 – Acting Pay Requests 3