Customer - Transactis

eBill Presentment &
Payment Overview
August 26, 2014
CONFIDENTIAL
Agenda
 Introductions
 Who is Using EBPP and Why?
 Solution Overview
 Success Stories
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Introductions
 Transactis is the valued solution provider for
eBill Presentment and Payment
 D+H has a referral relationship with Transactis
Today’s Speakers:
 Jennifer Friday, Relationship Manager
 Erica Hamroff, Marketing Manager
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Who is Transactis?
Transactis enables companies of all sizes to distribute
electronic bills and invoices and accept electronic
payments online, proven to improve efficiency and
reduce payment collection time.
Serving businesses with 50 bills a month to the Fortune 50
Small Business
Middle Market
Large Corporate
PAYMENT OPTIONS
ACH
CREDIT/
DEBIT
CSR
IVR
MOBILE
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Case Study: Regional Bank Consumer Loans
Regional bank with $2B+ in assets provides a full range of
financial services at 60+ locations in the Southeastern U.S.
Challenges
 Labor intensive, low quality
method to accept payments
over the phone
 Large percentage of “non-us”
payments received in lockbox
 No method to pay online
Solution
 Allow non-us borrowers a
convenient way to pay
 Inbound Call Center
 Outbound Collections
 DDA Charge-offs
Marketing Efforts
 Statement Stuffers
 Targeted Letters
 Website Advertising
 Multiple Site Access Points
 Call Center Advertising
After just two months…customer participation is HUGE…
and growth potential is EVEN GREATER!
2,400
2,100
$440
30,000
monthly loan
payments
enrolled
users
average monthly
payment
active loans
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Case Study: Southern Regional Bank
Customer Visits Bank Website
Two Customer Payment Options:
• Loan Portal (Biller Direct)
• Online/Home Banking
Loan Payment
Customer Makes Online Loan Payment
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Challenges for Banks
How can we generate new revenue streams?
What solutions do we provide our business customers?
Can we help them improve their DSO and collection efforts?
Can we help them lower their billing and payment costs?
How can we create stronger relationships with our business customers?
Can we make our own loan billing and payment
processes more efficient for our borrowers?
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Case Study: Residential Property Manager
Who: Residential and commercial property manager with over 8 million sq. ft. and 5,800 units in NYC & DC
Situation: Lockbox issues, costly payment processing and tenant requests led TFC to explore electronic billing & payment
Challenges
Goal: Go Online and Electronic
• Reconciliation nightmare
– Thousands of rent checks without coupons
– $80K annual cost, labor intensive
• High volume of exceptions and rejections
• Number of rental units and payments growing
• Tenant interviews indicated preference to pay online
• Become an online payments receiver to integrate
receivables
– Tenant Payment Portal
• Incorporated into leasing process
– Receive electronic ACH payments
• Through bank websites
Objectives of A/R Reengineering
•
•
•
•
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Maintain staffing level and employee satisfaction
Reduce number of check payments
Improve reconciliation process
Reduce manual exception handing
Reduce lockbox fees and issues
Improve tenant satisfaction
Results
•
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•
Improved visibility and control
60% tenant adoption rate of electronic payments
Ability to accept split payments from roommates
Maintained staffing levels while increasing
portfolio, reducing overall strain on accounting
department
• ACH payments make up 65% of transactions and
55% of dollars
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Legacy Billing: Paper & Mail
Challenges

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Paper costs
Postal costs & delays
Cycle time from billing to
payment receipt
Quality control
Accounting
System
Bill Run
Reconciliation
Billing
Department
Statement
Rendering
Deposit
Payment
Mailing
Statement
Mailing
Write a Check
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Statement
Delivery
9
Electronic Billing & Payment
Accounting
System
Bill File Data Export
Reconciliation
A/R file into accounting
system
WEB
Bill Data Upload
eBills are created
CSR
IVR
Check
eBill Payment
Consumer pays ACH or
Credit/Debit;
Mobile
Email Delivery
E-Statement
Notification
1
eBill
Presentment
Consumer logs in
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The “Payer” Has Many Options
83% of Bill Payers
Use Multiple
Channels
• Pay and receive bills at the biller’s website
• Multiple access points
• Single bill and payment
Biller Direct
Home
Banking
Email
Mail
• Pay and receive bills directly at FI site
• Single access point
• Limited or no bill information
• Pay and receive bills via email
• Access via email
• Pay bills with a check through the mail
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System Comprised of 3 Web-based Portals
Reseller
(Bank)
Bank Client
(Biller)
Customer
(Payer)
Provisioning
Biller Admin
Bill Pay Site
 Set Up Billers
 Reporting

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Bill File Upload
A/R Integration
Maintenance
Support
Reporting
Biller Options
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Enrollment
eBill Presentment
eBill Payment
End User Options
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Demonstration
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Value Proposition
Reseller
(Bank)
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Market Capture
Integrated Receivables
Competitive Advantage
Customer Retention
Non-Interest Revenue
New Product Offering
Hosted SaaS Platform
Business
(Biller)
 Reduce Collection Time
 Improve Cash Flow
 Reduce Billing & Customer
Service Expenses
 Improve Customer
Satisfaction
 Go Green
Customer
(Payer)
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Security & Privacy
Quick & Convenient
View & Pay Bills Online
Robust Payment Methods
Notifications & Reminders
Eliminate Checks, Stamps
& Clutter
Serving Small Businesses to the Fortune 50
Small Business
Middle Market
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Large Corporate
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Biller Size: End Users Served
< 500
Customers
26%
25,000+
Customers
14%
5,000 - 25,000
Customers
19%
500 - 2,500
Customers
23%
2,500 - 5,000
Customers
18%
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Target Industries
•
•
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Manufacturing &
Distribution
Retail &
6%
Wholesale
6%
Electric
Water
Gas
Sewer & Sanitation
Communications
Professional Services
Hospitality & Leisure
Food & Beverage
Media & Telecom
Transportation
•
•
•
•
•
•
•
Healthcare &
Insurance
22%
Utilities
8%
Other
9%
Property
Management
19%
Financial Services
12%
Banks/Credit Unions
Retail Credit Card
Consumer Loans
Retirement Plans
Brokerages
Insurance
Collections
Government &
Education
18%
•
•
•
•
• Benefits Administrators
• Medical & Dental
Insurance
• Hospitals & Medical
Practices
Schools & Universities
City & County Government
State Child Support
Trustees
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• Rental Properties
• Condo / Co-op
• Homeowner’s
Associations
• Parking Garages
• Timeshares
Case Study: County Tax Collection
Who: County tax collector handles billing and collection for current and past due taxes
30-Day
Implementation
Situation: With a PCI audit only a month away, the county needed a secure online
payment solution up and running quickly
May 14:
First Implementation
Meeting
June 15:
Passed PCI
Audit
June 13:
Secure Handoff
August 7:
Recurring Payments Live
Annual
Stats
Billing & Payment
Solution
LIVE
•
•
•
Payments Options
– Credit Card and ACH accepted
Convenience Fees
– 2.6% Credit Card fee; no ACH fee
Secure Handoff
– Pay any or all available tax years
with a single payment
•
•
Recurring Payments
– Payment plans for delinquent taxes
Linked Accounts
– One property taxed by multiple
authorities (i.e. town, county, city)
– Ownership of multiple properties in
same jurisdiction
– Shared ownership of a single property
41,700
$60MM
$207K
transactions
payments collected
fees collected
Case Study: City Utilities
Who: City in Northern Florida with about 3,000 residents
Phase 1: Water & Sewer – Live April 2012
500
1,000
20%
$100
payments/month
enrolled users
customer adoption
avg. monthly payment
Given the success and positive customer feedback, the City of
Dunnellon wanted to expand its online offerings
Platform’s flexibility enabled an easy transformation of the water and
sewer bill presentment and payment system, tailored to the needs of
their communications offering
Phase 2: TV, Phone & Internet – Live December 2012
120
179
30%
$100
payments/month
enrolled users
customer adoption
avg. monthly payment
Financial Institution Toolkit
What’s the Value?
•
•
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•
Support internal marketing
Industry expertise
Train the trainer
One to many model
What’s Included?
•
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Educational Content
Sales Presentations
Video Demos
Product Sheets
Case Studies
Training Materials
Industry Specific Collateral
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Adoption Toolkit for Billers (Bank Client)
What’s the Value?
• Effective customer
communication strategies
• Higher ROI
• Industry expertise
• Best practices
What’s Included?
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Onboarding Kit
Educational Content
Marketing Templates
Website Content
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Lead Generation: Questions For Your Customers
 How many bills do you mail each month?
 How many check payments do you receive in the mail
each month?
 How easy (and compliant) is your process for accepting
payments over the phone?
 Do you receive frequent overnight payments?
 Have your customers asked for a way to pay bills online?
 Do you want to reduce the cost and labor associated
with mailing bills and receiving remittances?
 How efficient is your collections process for accounts in
default?
CONFIDENTIAL
Banks as Billers
Your bank may be facing a lot of the same collections
challenges as your commercial customers related to
your lending portfolios…

How many loans does your bank have with an outstanding balance?

What percent of your borrowers do not deposit with your bank?

How many checks do you receive for loan payments do you receive each month?

How many of those checks as payments are not “on-us” items?

How easy (and compliant) is your process for accepting payments over the phone?

Do you receive frequent overnight payments?

How efficient is your collections process for loans and DDA accounts in default?
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Problems Solved
EBPP provides your bank a new revenue opportunity.
You can continue to grow your solution for your business customer’s
receivables, and improve their DSO.
You can help your business customer lower their costs associated
with billing and payment processing.
You can grow stronger relationships with your business customer.
You cab make your own loan billing and payment processes more
efficient for our borrowers.
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Thank You
Jennifer Friday
Relationship Manager, Transactis
[email protected]
Erica Hamroff
Marketing Manager, Transactis
[email protected]
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Q&A
 More About Transactis
 BillerIQ Features & Functionality
 Success Stories
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Appendix
CONFIDENTIAL
Key Metrics
5
of the Top 20 U.S. Banks
8MM+
Transactions Processed
1.2B+
Documents Hosted
$9.5B+
Dollars Processed
250K+
Enrolled Users
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Why Transactis for Banks?
 We do not compete against our Resellers
 Robust B2C and B2B Solution Set
 Cost Effective Transaction Pricing
 White Label Software-as-a-Service
 User Friendly Provisioning Tools
 Augment existing services & products
 Promote relationships with YOUR customer
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Banks Having Success with EBPP…
 Existing Treasury Management / Receivables product
sales, strategy and goals
 Staff assigned to Treasury Management sales,
implementation and support
 Process in place for ACH Risk assessment
 Knowledge of commercial customers’ receivables needs
 Regular review with commercial customers to evaluate and
support their receivables plan
 Advanced identification of 3 or more commercial customers
as biller prospects
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Who is Transactis?
Transactis enables companies of all sizes to distribute
electronic bills and invoices and accept electronic
payments online, proven to improve efficiency and
reduce payment collection time.
Serving businesses with 50 bills a month to the Fortune 50
Small Business
Middle Market
Large Corporate
PAYMENT OPTIONS
ACH
CREDIT/
DEBIT
CSR
IVR
MOBILE
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Robust Capabilities
Comprehensive Payments
• Bank Account, Credit/Debit Card
• WEB, CSR, IVR, Mobile, Text
• Enrolled, One Time, Blind Payments
• Recurring & Future Dated
• Convenience Fees & Surcharges
• Shortpay and Overpay
• Credits Memos
Integrated Bill Presentment
• Detailed, Summary, PDF, Text
• Link to External Repository
Configurable Platform
• Provisionable Tools
• Branded Website
• Biller Templates
• User Dashboards
Notifications & Reminders
• Bill Available / Due / Past Due
• CC Expiration
Divisional Support/Hierarchies
Control of Funds
• Multiple Account Settlement
• Stop Payment Management
• Dispute Management
Customer Service Center
• Customer Enrollment
• Recurring Payments
• Payment Management
• Add Individual Bills
Reporting
• Payment Details and History
• A/R Reconciliation & Deposits
• Pending & Recurring Payments
• Stop Payments
Advanced Integrations
• Automation of Data Exchange
• Billing & A/R File Integration
• Single Sign On
• API Integration
• BIN File Management
Many Users to One Account
One User to Many Accounts
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Case Study: Commercial Property Manager
Who: Preeminent national owner, operator and developer of 345 grocery-anchored and community
shopping centers ranging from National/Corporate to Local/Regional tenants
Situation: Lockbox issues and costly payment processing - 10 Banks, 205 Bank Accounts, 174 Lockboxes
Client Challenges & Needs
• Electronic and phone payment options for tenants to replace paper and lockbox processes
• Quicker access to cash, cost savings and accurate cash application
Implementation
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Credit Card, ACH and IVR payments accepted
PDF bill presentment to replicate the paper bill
Multi-settlement enables payments for different
properties to settle to separate bank accounts
Accompanied by full company rebranding
Promotion on corporate website, paper
statements and tenant sites
One year after rollout, decision to Go Paperless
Results
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2,000 monthly payments online
50 monthly payments via IVR
$10 million processed monthly
31% payer adoption
Electronic payments represent 50% of all receivables
Decision to Go Paperless triggered a huge boost in
tenant enrollments and online payments
Case Study: Healthcare Benefits Administrator
Who: Top 5 largest dental benefits provider in the U.S.
Situation: A changing regulatory environment forced company to quickly implement
an electronic payment solution.
Value Proposition
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•
•
•
Online platform up and running in a few weeks
Capitalize on regulatory environment
Sign up members and collect payments faster
Members enroll and begin receiving dental benefits
quickly and easily
Results & Takeaways
•
•
Platform’s ability to handle rush implementations due
to regulation and compliance, biller and customer
needs
Biller’s sense of urgency proves potential speed to
market
– Sales closed in a week or less
– Implementation in a matter of weeks
Before
• Slow, costly process to receive paper bill, send check payment
via USPS and wait for payments to process
After
• Quickly and easily receive, view and pay bills online in minutes
Healthcare Benefits Solution: How It Works
Solution Components
Stage 1: Secure Handoff
Stage 2: Branded Sites
Stage 1: Secure Handoff for Enrollment
• Member pays for enrollment in benefits plan
directly from biller website
• Credentials for payment site delivered
Stage 2: Branded Sites for Monthly Payment
• Separate payment sites by state for monthly
premiums
Sales & Implementation Process
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Sales cycle: 1 week or less
Implementation: less than 1 month
Each state up and running within a
month of initially coming to Wells Fargo
with their need for online payment
solution
“Quote from Product Manager /
Sales Rep about client need, sales/
implementation process and
customer satisfaction”