Havering Care Homes Directory 2015/2016

>>
Havering
Care Homes Directory 2015/2016
Information about how to choose
a care home and sources of advice
services and useful websites.
• Clover Cottage
• The Priory
Havering Park
• Hillside
Gooshays
• The Lodge
Havering Court •
Heaton
Ashbrook •
Mawneys
Faringdon
Lodge • • Romford
Care Centre
Pettits
Harold Wood
• Langley House
• Romford Grange
• Abbeleigh House
• Meadowbanks
Nightingale House • • Parkside • Dothan House
Heatherbrook •
Barleycroft •
Willows •
Care Home
Ebury
Court
•
Romford Town
Squirrels Heath
• Arran Manor
• Moreland
Emerson
House
Manor Lodge •
Abbcross •
Park
• Ashling House
• Ashgrove
• Beech Court
• Emerson Court
St.
Andrews• Dury Falls
Hylands
Cranham
• The Oaks
• Ravenscourt
• Alton House
• Hornchurch Nursing Centre
Hacton
• Cranham Court
Upminster
• Little Gaynes
• Freshfields
Elm Park
• Upminster Nursing Home
• Ladyville Lodge
• Derham House
• The Fountains
South
Hornchurch
Rainham and
Wennington
© Crown copyright and database rights 2015 Ordnance Survey: 100024327
CONTENTS
Page
Purpose of the directory and how to arrange care................................... 1
Getting a care assessment................................................................................. 1
Financial assessments........................................................................................ 2
About your property............................................................................................ 3
NHS continuing healthcare................................................................................ 4
Choosing a care home........................................................................................ 5
Questions to ask care providers........................................................................ 7
Checklist................................................................................................................. 8
Other information.............................................................................................. 11
Havering nursing and residential care homes directory........................ 12
Care homes with nursing.................................................................................. 12
Care homes (residential only).......................................................................... 14
Useful websites and information.................................................................... 17
Useful phone numbers...................................................................................... 18
THE PURPOSE OF THE DIRECTORY AND HOW TO ARRANGE CARE
This directory has been developed to provide information if you need
to move to a care home. This maybe because you, a relative or friend
may no longer be able to live in their/your own home. It will tell you how
to arrange care, about the charging scheme and benefits system and
includes useful information, hints and advice to assist you.
The directory provides a list of all residential and nursing care homes
in Havering.
Step 1: CONTACT YOUR COUNCIL
If you are looking for a social care service for yourself, a relative or a
friend, Havering Council should be your starting point for finding the
right care. You can look on the Havering Council website
www.havering.gov.uk for information or call 01708 432000.
Step 2: GET A CARE ASSESSMENT
A care manager or assessor may carry out a care assessment to find
out what sort of help you need and your eligibility for services. This
assessment will involve talking to you and anyone you choose to speak
on your behalf, such as your partner, relatives or friends to find out
exactly what care you need.
You have the right to a care assessment under the Care Act 2014, no
matter what your ability is to pay for any care that you may receive in
the future.
NEXT STEPS
What help can you get: Find out from Havering Council some of the
ways in which good care services might be able to help.
Paying for care: Havering Council will decide if – and how much –
it can pay towards your care through financial assessments.
To help you, we have included the most common questions and
the answers.
1
FINANCIAL ASSESSMENT
Q. How does Havering Council
decide how much it will pay
towards my care?
A. As with all local authorities, the
Council must ensure that budgets
are spent for the benefit of all local
taxpayers, therefore it can only
help pay for those people who are
in most need of help. Everybody
has to make a contribution
towards the cost of their care,
which is worked out according to a
Government formula. Information
about your income, savings and
assets, such as your home, will
make up a financial assessment.
The Council's booklet “Paying for
Care in a Residential Home, Nursing
Home or Residential College”, will
tell you how much you can have
in savings or assets before you will
be asked to pay for your care. To
acquire a copy of the booklet visit
our website www.havering.gov.uk
Q. What income will you take
into account and what is classed
as capital?
A. We will take into account most
of the money you have coming in,
and any savings or property of a
total value over £14,250. However,
you will always be left with at least
£24.90 a week personal expenses
allowance, which is an amount
set by the Government subject to
annual change.
Q. When would the Council carry
out a financial assessment ?
A. If you are moving into a care
home with or without nursing, we
would need to carry out a financial
assessment. You will be contacted
by the financial assessments
benefits team to arrange a
meeting. If you have a relative or
carer that usually helps with your
finances (or if there is someone
who you would like to help you),
it would be a good idea for them
to be present. We will then send
you a letter detailing how the
calculation is made and what your
contribution will be.
Q. What is a third party top-up?
A. If you choose to go into a home
where the fees are higher than the
amount we will pay, someone else
(for example a friend or relative)
may pay the extra cost for you.
This is called a third-party topup. This amount is on top of your
assessed contribution and will
need to be paid direct to the home.
If it is not paid, we will ask you to
move to another home that we
feel can meet your needs within
our agreed rates. Please be advised
that you cannot pay top-ups
yourself as all of your income and
2
capital will be taken into account in
your financial assessment.
Q. What happens to my benefits
when I go into a carehome?
A. Some of your benefits may
increase or decrease when you go
into a care home, we will tell you
about this when we work out your
assessed contribution. Your charge
will be assessed based on your
savings, income and any benefits
we expect you to claim.
The charging scheme and benefit
system for people in care homes
is complex. For this reason, we
provide an advice line: welfare
rights advice line, 01708 434444.
If you prefer, you can contact the
welfare rights unit by emailing
[email protected]
Q. Do I have to tell you about
my finances?
A. You do not have to tell us about
your finances if you do not want
to. However, if you do not tell us
we will assume that you have
capital over the set limits and
charge you the full cost for your
care. Without financial information
we will be unable to check that
you are receiving your full benefit
entitlements.
ABOUT YOUR PROPERTY
Q. Do I have to sell my house?
A. For residential services (such
as care homes), we may ignore
3
the value of your home if your
husband, wife or partner is still
living there. We may also be able
to ignore the value of your home
for up to 12 weeks, and may
be able to offer you a deferred
payment agreement to give you
time to decide what to do with
your property. You will want to
ensure that the care home is right
for you. For this reason, we do not
expect that you will want to put
your home on the market during
the first 12 weeks of permanent
residential care.
We disregard the value of your
home for this period. We would
then expect that you will sell your
home to fund your care, unless
you enter into a deferred payment
agreement.
In a deferred payment agreement,
you put off paying the full care
home fee until your home is sold
(deferred payment). Most people
put their home on the market after
they have settled into the care
home and sell their home within
a year.
Q. What happens if I transfer my
assets to someone else?
A. If you pass property or savings
to someone else to reduce the
amount you have to pay for
your residential or nursing home
care, we also have powers to
pursue people to whom you have
transferred assets.
NEXT STEPS
You may find it useful to get some
independent financial advice
before deciding how to manage
your money. Organisations are
listed on the back page.
your family to consider whether the
place in the care home is suitable
for you - this is called a review.
NHS CONTINUING HEALTHCARE
Once it is decided at a review that
you will stay in the council tax
section to exempt your vacant
home from council tax. See contact
details at the end of this directory.
Q. What is meant by “fully-funded
NHS continuing healthcare”?
A. Where a person has complex
long-term healthcare needs,
and are assessed as meeting
the criteria for NHS continuing
healthcare, the NHS will fully
fund a care home with nursing
placement. A person’s health,
however, can change and their
needs will be regularly reviewed to
ascertain continued eligibility.
Q. What if I am a home owner
who receives council tax benefit?
A. If you claim council tax benefit
you must inform the tax benefit
section if you enter or leave a care
home. Also advise of any change
in your status – for instance if you
change from respite to permanent
care. If you are going into a care
home for respite care only, then
council tax benefit can continue for
up to a year.
If your care manager has assessed
you as in need of any nursing care,
they will have to put your case
forward to the continuing care
panel for a decision to be made on
whether you meet the criteria for
full funding under NHS continuing
healthcare. NHS funded nursing
care applies to care homes with
nursing residents regardless of
whether they are self-funding or
receiving local authority funding.
If you are entering permanent
residential care and leaving a
family member at home, you
should let Havering’s Council tax
section know. This may affect who
is liable to pay Council tax.
Q. What is a care review?
A. When you have been in the care
home about six weeks, your care
manager will meet with you and
If you are entering permanent
residential care, leaving a vacant
property, you may not wish to sell
your home straight away (in case
the placement is not suitable and
you want to return home). Council
tax benefit can be paid whilst you
are assessing the suitability of the
care home.
4
CHOOSING A CARE HOME
Find out what is offered by some
of the different types of care
homes and about the needs of
people who use them and care
services.
Q. What should I look for when
choosing a care home?
A. When choosing a care home,
you should ask to see the latest
inspection report from the
Care Quality Commission. This
independent report will say what
the care service does well and
what needs to improve.
specialist care that only a hospital
can provide.
Care homes with nursing
Care homes with nursing provide
accommodation, meals, personal
care and also have qualified nurses
in constant attendance. A care
home with nursing will generally
charge higher fees than ones
without nursing because it offers
care by qualified nurses, although
the NHS now makes a contribution
to nursing care fees.
Care homes with both nursing
and residential
These offer both residential and
You can obtain this information
nursing care. They may be the
from the Care Quality Commission's
right choice if you think the level
website www.cqc.org.uk or ask the
of care you need may change in
care provider.
the future, or for couples who need
different levels of care. Homes with
Care homes without nursing
both nursing and residential will
Care homes without nursing
normally be registered for specific
provide accommodation, meals
numbers of nursing beds and
and personal care such as help
residential beds, and availability
with bathing and dressing for
those who are finding it difficult to will depend upon the home’s
assessment of your needs and the
cope at home or who need more
availability of an appropriate bed.
help than their carers are able to
provide. They do not generally
Dementia care
provide nursing care for any
Depending on the dementia
medical conditions you may have.
diagnosis, care may be available
All care homes should be able to
in care homes with or without
provide ‘end of life care’
nursing. There are also specialist
This means you should be able to
units offering nursing or residential
remain in the home throughout
care with experienced staff and
your last days, if that is your
adapted facilities. Discuss your
wish, providing you do not need
needs with your local home in
5
the first instance, which can give
advice and arrange an assessment
if necessary.
Q. How will I know which is the
right care service for me?
A. Care services come in many
different shapes and sizes. Some
will suit you more than others.
Social care services is not simply
split between home care and
residential care.
Many social care providers now
offer new schemes, like extra-care
housing or sheltered housing, that
help you to stay as independent as
possible with care available if and
when you need it. See Havering
Carers’ Directory.
To obtain a copy phone
01708 432000
or email
[email protected]
You may mix and match different
types of care including regular
short breaks, sometimes called
respite care, for a relative or friend
who looks after you.
Q. Who uses care services?
A. People use care services for
many different reasons. How much
people rely on them varies. Some
people need care for a short period
of time, to get over a difficult
patch, or just once or twice a week.
Q. What is respite care?
A. If a relative or friend is looking
after you at home, they may need
a short break to go on holiday or
if they become ill and need to go
into hospital for a short period of
time. This might mean that you
could go into a care home or have
services provided at home until
they are able to care for you again.
This is called respite care. Once
they are able to care for you again,
you will be able to return home. If
you are receiving housing benefit
and council tax benefit, this can
continue for up to a year whilst in
respite care. You will be required
to make a contribution towards
your respite care and a financial
assessment will be undertaken.
For information on personalised
budgets for alternative services
please see our booklet on
paying for non-residential care
services, call for a copy or further
information 01708 432000.
Q. Who would be using
full-time care?
A. Some people need full-time care
and may use a range of services.
People who use social care include
those with:
• A sensory impairment
• A physical disability
• A learning disability
• A terminal illness
• A mental illness
6
• Health problems connected to ageing
• Alcohol dependency
• Drug dependency.
QUESTIONS TO ASK
CARE PROVIDERS
Consider these questions before
you speak to any care provider
and think about their answers
after any discussions or visits
have taken place.
Things to consider
•Were the staff helpful in setting
out exactly what services they
provide?
•Did they explain their costs and
charges properly?
•If you are going to pay for your
own care, were they willing to give
you a copy of their contract for
you to look at after your visit?
•Were they confident to let
you meet and talk to existing
residents?
•Did they offer to show you their
latest inspection report?
•Did they ask many questions
about you - your likes and dislikes
- or were they more interested
7
in setting out their routines for
each day?
•Did you get the impression that
you would have to fit into their
routine instead of living your life
the way you choose?
•Did they seem happy to answer
all your questions?
Useful Tips
Any good care provider will be
more than happy to answer all
your questions. Here are some
things to bear in mind.
Don’t be afraid to ask as many
questions as you like. If you can,
write down the things you want to
ask beforehand.
You may be able to set up a trial
period before deciding whether a
care home or nursing home is the
right one for you.
Try and talk to the people using the
care service that you are interested
in and see what they have to say
about it. In short, you should feel
totally comfortable that you have
chosen the right care service for
you.
Always remember: care homes
should not smell of stale or
unpleasant odours.
CHECKLIST
The checklist below is to help
potential residents and their
families when they are looking
for a care home. It will help you
compare different homes and
gives suggestions on what to look
for and ask about. Ask the home
for a copy of their service user
guide and statement of purpose
which should provide answers to
many of your questions.
LOCATION
•Will it be easy for friends and
family to get to the home?
•Is the home convenient for shops,
public transport, etc?
•Do the surroundings suit you?
•Is there somewhere you can sit
outside?
CARE
•Can the home offer suitable care
for your needs?
•How often will your care needs be
reviewed?
•Will you/your relatives be involved
in making decisions about the
care?
•Does the home offer/arrange
complementary therapies?
•Can residents choose their own
doctor?
•Is there access to a dentist and
optician?
•Can the home provide other
services such as chiropody,
physiotherapy and occupational
therapy, if required?
•Does the home have suitable
assisted bathing facilities?
•Can residents get up and go to
bed when they want to?
•Will relatives be advised as soon
as a resident is taken ill?
•For those who need help with the
toilet, are staff trained to do this
sensitively?
FIRST IMPRESSIONS
•Did you receive a warm and
friendly welcome?
•Were refreshments offered during
your visit?
•Is the atmosphere homely and
COMMUNAL AREAS
welcoming?
•Is the home clean and pleasantly •Is there more than one room
where residents can sit or see
furnished?
visitors?
•Does the home smell pleasant?
•Do residents seem happy and well •Is there a quiet lounge without
a television?
cared for?
•Are there safe gardens?
8
•Are there arrangements for
people who wish to smoke?
•Is there easy access for
wheelchairs and walking frames?
•Are there toilets within easy reach
of all parts of the home?
•Are there handrails in the toilets
and corridors?
•Is Wi-Fi available?
BEDROOMS
•Did you see the room that is
available?
•Can residents bring their own
possessions and furniture?
•Are en-suite facilities available?
•Do bedrooms have a television?
•Do bedrooms have a telephone
/computer point?
•Can residents use a telephone
in privacy?
•Can residents lock their room?
•Is there a lockable drawer or
cabinet in the room?
•Does each room have a call
system?
•Can you change rooms if you
want to?
•Can special diets be catered for?
•Are there facilities where
residents can make themselves
a drink?
•Are snacks available at all times?
•Are copies of current menus
available for you to look at?
•Are the menus rotated?
•Does the chef consult the
residents on their preferences?
•Can residents choose who they sit
with in the dining room?
•Can relatives and friends have a
meal with you?
•For residents who need help with
eating, are staff trained to do this
sensitively?
ACTIVITIES
•Is there a weekly plan of
activities?
•Are residents consulted on what
hobbies/interests they have?
•Are special events, e.g. birthdays
celebrated in the home?
•What form of exercise, if any, are
residents encouraged to take?
•Does the home have access to
transport?
•Is it possible to take part in
MEALS
activities outside the home?
•Can residents choose their meal
•Would the care home be able to
times?
help with transport to these?
•Can meals be taken in a resident’s
•Can residents be taken to places
room?
•Is there a choice of menu for each of worship?
•Can residents take part in the
meal?
daily activities within the home,
9
if they wish, e.g. cleaning,
gardening, cooking?
•Is there a residents’ committee?
•Can relatives/friends help with
activities?
STAFF
•Did you observe staff being
friendly and caring towards
residents?
•Does each resident have a
member of staff particularly
responsible for their care?
•What training do staff receive?
•How do staff get to know about a
new resident’s background, likes,
dislikes?
•Did you feel that individual needs
and preferences could be met by
the home when you visited?
VISITORS
•Are there set visiting times or are
visitors welcome at all times?
•Can children visit?
•Can visitors stay overnight if they
have travelled a long way or if a
resident is ill?
GENERAL
• Was the home’s statement of
purpose and service user guide
made available?
• Was the home’s latest inspection
report available?
• Is the home's Care Quality
Commission rating displayed
prominently?
• Can a trial stay be arranged?
• Is there a waiting list?
• Is there a complaints procedure?
• What is included in the weekly
fee?
• What is charged as ‘extras’?
• Does the home insure a resident’s
personal possessions?
• Did the home advise you of
their complaints policy and
do they welcome comments/
compliments?
10
OTHER INFORMATION
QUALITY TEAM
All of the care homes in this
directory engage with the
Council's quality team which has
a strong focus on the standards
of care and the quality of service
provision. The team reviews the
home's obligations to deliver
good outcomes and care from a
quality and contract perspective.
This is achieved through quality
monitoring visits to observe levels
of care being delivered. The team
also gather information about the
homes from service users, relatives,
friends and other professionals
who have an involvement with
the home. The team also reviews
the level of delivery from a
contract perspective to ensure
compliance and takes action where
appropriate.
•Financial or material
•Neglect and acts of omission
•Discriminatory or social
•Restraint
•Organisational.
If you believe or suspect that
abuse has taken place or you wish
to discuss any concerns you can
contact Havering’s safeguarding
adults team on 01708 433550.
COMPLAINTS
If you have any cause for complaint
about your care, in the first
instance you or your representative
should raise the issues with the
home’s registered manager and
ask to see their complaints policy
and procedure.
If you are not satisfied with
the outcome of your complaint,
you can contact the Council's
complaints, information &
You can contact the quality team communication team on 01708
433587. People who fund their
on 01708 431090
own care should contact the Local
SAFEGUARDING ADULTS
Government Ombudsman
PO Box 4771, Coventry CV4 0EH
Q. What is adult abuse?
e [email protected]
A. Abuse is the violation of an
t 0845 6021983
individual’s human and civil rights
by any other person or persons and If your complaint is about the
takes many forms. Some types of
registered manager, then you
abuse are categorised as follows
can either contact the care home
but this is not an exhaustive list.
owner/provider or the Care Quality
Commission, or contact our
•Physical
complaints team direct on the
•Sexual
number above.
•Psychological or emotional
11
CARE HOMES WITH NURSING
Abbcross Nursing Home - Total Capacity 28 places
251 Brentwood Road, Romford RM1 2RL
t: 01708 438343 f: 01708 455747 e: [email protected]
Owner: Havering Care Homes Ltd Manager: Kelly Brough e: [email protected]
Ashbrook Nursing Home - Total Capacity 37 places
217 Chase Cross Road, Romford RM5 3XS
t: 01708 736588 f: 01708 736371 e: [email protected]
w: www.abbeytotalcaregroup.co.uk Owner: One Tree Estates Ltd Manager: Rosemary Mathias
Barleycroft Care Home Ltd - Nursing and Residential - Total Capacity 80 places
Spring Gardens, Romford RM7 9LD
t: 01708 753476 f: 01708 343480 e: [email protected]
w: www.abbeyhealthcare.org.uk Owner: Festival Care Manager: Momarr Camara
Beech Court Care Centre - Total Capacity 50 places
298-304 South Street, Romford RM1 2AJ
t: 01708 720123 f: 01708 720220 e: [email protected]
w: www.lifestylecare.co.uk Owner: Lifestyel Care (2011) PLC Manager: Ms Mary Zuwaradoka
Cranham Court Nursing Home - Nursing & Residential - Total Capacity 70 Places
435 St. Marys Lane, Upminster RM14 3NU
t: 01708 250422 f: 01708 223629 e: [email protected]
w: www.holmes-care.co.uk Owner: The Holmes Care Ltd Manager: Mrs I Lakhani
Derham House - Nursing and Residential - Total Capacity 64 places
Harwood Hall Lane, Upminster RM14 2YP
t: 01708 641441 f: 01708 641743 e: [email protected] w: www.barchester.com
Owner: Barchester Healthcare Manager: TBC
The Fountains - Nursing and Residential - Total Capacity 62 places
12 Theydon Gardens, Rainham RM13 7TU
t: 01708 554456 f: 01708 529644 e: [email protected]
w: www.lifestylecare.co.uk Owner: Lifestyle Care Manager: Esther Enwezor
e: [email protected]
Havering Court Nursing Home - Total Capacity 51 places
Havering Road, Havering-atte-Bower, Romford RM1 4YW
t: 01708 737788 f: 01708 740783 e: [email protected] w: www.bupa.com
Owner: BUPA Care Homes Manager: Chloe Davies e: [email protected]
Heatherbrook - Total Capacity 45 places
80 Como Road, Romford, RM7 7DT
t: 01708 737961 f: 01708 737962 e: [email protected]
w: www.heatherbrookromford.co.uk Owner: Care UK
Manager: TBC
12
CARE HOMES WITH NURSING
Hillside Nursing Home - Total Capacity 55 places
North Hill Drive, Harold Hill, Romford RM3 9AW
t: 01708 346077 f: 01708 376513 e: [email protected]
w: www.goldcarehomes.com Owner: Gold Care Homes Manager: Sue Guchu
Hornchurch Nursing Centre - Total Capacity 55 places
2a Suttons Lane, Hornchurch RM12 6RJ
t: 01708 454422 f: 01708 445456 e: [email protected] w: www.bupa.co.uk
Owner: Bupa Care Homes Manager: TBC
Ladyville Lodge Nursing Home - Nursing & Residential - Total Capacity 38 places
Fen Lane, North Ockendon, Upminster RM14 3PR
t: 01708 855982 f: 01708854899 e: [email protected]
w: www.fshc.co.uk Owner: Four Seasons Healthcare Manager: Jane Maxwell
Moreland House – Total Capacity 50 Places
5 Manor Avenue, Hornchurch RM11 2EB
t: 01708 442654 f: 01708443526 e: [email protected]
Owner: Moreland House Care Home Ltd Manager: TBC
Ravenscourt Nursing Home - Total Capacity 70 places
111-113 Station Road, Hornchurch RM12 6HT
t: 01708 454715 f: 01708 458369 e: [email protected]
Owner: Lukka Care Homes Manager: Jean-Claude Seevathean
Romford Nursing Care Centre - Total Capacity 114 places
107 Neave Crescent, Harold Hill, Romford RM3 8HW
Tel: 01708 379022 f: 01708 370123 e: [email protected] w: www.ranccare.co.uk
Owner: RANC Care Homes Manager: Glenda Barker e: [email protected]
Romford Grange Nursing Home - Total Capacity 40 places
144 Collier Row Lane, Romford RM5 3DU
t: 01708 755185 f: 01708 754454 e: [email protected]
w: www.fshc.co.uk Owner: Four Seasons Health Care Manager: Lewis Chester
Upminster Nursing Home - Total Capacity 35 places
Clay Tye Road, Upminster RM14 3PL
t: 01708 220201 f: 01708 641420 e: [email protected]
Owner: Havering Care Homes Ltd Manager: Ms Janet Norris
Willows Care Home – Total Capacity 70 Places
229 London Road, Romford RM7 9BQ
t: 01708 765899 f: 01708 759829 e: [email protected]
w: www.haveringcare.co.uk Owner: Churchgate Healthcare Limited Manager: Sheila Howie
13
CARE HOMES (RESIDENTIAL ONLY)
Abbeleigh House - Total Capacity 39 places
69 Squirrels Heath Road, Harold Wood RM3 0LS
t: 01708 340828 f: 01708 342827
e: [email protected]
Owner: Masumin Ltd Manager: Mrs Jackie Harrison e: [email protected]
Alton House - Total Capacity 23 places
22 Sunrise Avenue, Hornchurch RM12 4YS
t: 01708 451547 f: 01708 451547
e: [email protected]
Owner: Mr & Mrs F Barrs Manager: Ms Jacqueline Mitchell
Arran Manor - Total Capacity 22 places
55 Westmoreland Avenue, Hornchurch RM11 2EJ
t: 01708 452765 f: 01708 451547
e: [email protected]
Owner & Manager: Mrs Beverley Holmes-Patten
AshGrove Residential Care Home - Total Capacity 26 places
64-66 Billet Lane, Hornchurch RM11 1XA
t: 01708 458834 f: 01708 472294
e: [email protected] w: www.ashgrovecarehome.co.uk
Owner: PR Elango Manager: Ms Lesley Burkett e: [email protected]
Ashling House - Total Capacity 14 places
119 Elmhurst Drive, Hornchurch RM11 1NZ
t: 01708 443709 f: 01708 452298
e: [email protected]
Owner & Manager: Mrs Beverley Holmes-Patten
Clover Cottage - Total Capacity 14 places
44 Wincanton Road, Noak Hill, Romford RM3 9DH
t: 01708 342038 f: 0872 3520352
e: [email protected] w: www.clovercottagecare.com
Owner: Mr & Mrs S Magon Manager: Martina Sugru
Dothan House - Total Capacity 19 places
458 Upper Brentwood Road, Gidea Park, Romford RM2 6JB
t: 01708 761647 f: 01708 761647
e: [email protected] w: www.dothanhouse.co.uk
Owner: Bis Oozageer Manager: Ms Ashany Gujadhur
Dury Falls - Total Capacity 23 places
35 Upminster Road, Hornchurch RM11 3XA
t: 01708 447786 f: 01708 476555
e: [email protected] w: www.duryfalls.co.uk
Owner: Dury Falls Group Manager: Maura Green & Linda Springall
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CARE HOMES (RESIDENTIAL ONLY)
Ebury Court - Total Capacity 39 places
438 Rush Green Road, Romford RM7 0LX
t: 01708 728734 f: 01708 764797 e: [email protected] w: www.eburycourt.co.uk
Owner: Mr & Mrs RC Key Manager: Beverley Manzar e: [email protected]
Emerson Court - Total Capacity 21 places
129 Wingletye Lane, Hornchurch RM11 3AR
t: 01708 442351 f: 01708 437338 e: [email protected]
w: www.emerson-court.com Owner & Manager: Peter Warmerdam
Faringdon Lodge - Total Capacity 23 places
1 Faringdon Avenue, Harold Hill, Romford RM3 8SJ
t: 01708 379123 f: 01708 379123
e: [email protected] w: www.faringdonlodge.co.uk
Owner: T L Care (Havering) Ltd Manager: Laura Hummerston
Freshfields Residential Care Home - Total Capacity 36 Places
265 Corbets Tey Road, Upminster RM14 2BN
t: 01708 226362 f: 01708 259743 e: [email protected]
Owner: Mr Brian May & Mrs Zoe Kerley Manager: Mrs Zoe Kerley
Langley House - Total Capacity 20 places
2 Oak Road, Harold Wood, Romford RM3 0PH
t: 01708 381302 f: 01708 378669 e: [email protected]
w: www.pabariandcompany.com
Owner: Mr. & Mrs. AS Pabari Manager: Mr Hareer Hekmatullah
Little Gaynes - Total Capacity 21 places
146 Corbets Tey Road, Upminster RM14 2TA
Tel: 01708 220473 e: [email protected]
Owner: J Manku Manager: Pat Cogley
The Lodge (Care Home) - Total Capacity 92 places
Lodge Lane, Collier Row, Romford RM5 2ES
t: 01708 732293 f: 01708 781122 e [email protected]
w: www.thelodgecarehome.co.uk Owner: The Laurel Group Manager: Mrs Lynn Baker
Manor Lodge – Total Capacity 16 Places
26 -28 Manor Road, Romford RM1 2RA
t: 01708 564 624 e: [email protected]
Owner: Tealk Services Ltd Manager: Mr James Antwi
Meadowbanks - Total Capacity 40 places
Hall Lane, Upminster RM14 1TT
t: 01708 330140 f: 01708 378129 e: [email protected]
w: www.meadowbanks.co.uk Owner: T L Care (Havering) Ltd Manager: Maureen Wright
15
CARE HOMES (RESIDENTIAL ONLY)
Nightingale House - Total Capacity 43 places
57 Main Road, Gidea Park, Romford RM2 5EH
t: 01708 763124 f: 01708 745087
e: [email protected]
Owner: Chigwell Homes Ltd Manager: Sally-Ann Wakeham
The Oaks Residential Care Home - Total Capacity 26 places
28 Hall Lane, Upminster RM14 1AF
t: 01708 220761 f: 01708 510247
e: [email protected] w: www.theoaksresidential.co.uk
Owner: Tina Ali Manager: Jenny Freeman
Parkside - Total Capacity 32 places
65 Main Road, Gidea Park, Romford RM2 5EH
t: 01708 743110 f: 01708 749349
e: [email protected] w: www.parksidehome.co.uk
Owner: Romford Baptist Church Housing Association Manager: Yvonne Howson
The Priory - Total Capacity 24 places
112 Priory Road, Noak Hill, Romford RM3 9AL
t: 01708 376535 f: 01708 376535
e: [email protected] w: www.advinia.co.uk
Owner: Advinia Health Care Ltd Manager: Carla Sanders
For further details and how to get to the care homes please visit the NHS website
www.nhs.uk
16
USEFUL WEBSITES
Havering Council
www.havering.gov.uk
Alzheimer’s Society
www.alzheimers.org.uk
Age UK
www.ageuk.org.uk
Care Homes & Nursing Homes uk
www.carehome.co.uk
Care Quality Commission (CQC)
www.cqc.org.uk
Carer’s Havering Branch c/o HAD
www.had.mistral.co.uk
Citizens Advice Bureau
www.citizensadvice.org.uk
Counsel & Care for the Elderly
www.counselandcare.org.uk
Department of Works & Pensions
www.dwp.gov.uk
London Borough of Barking & Dagenham www.lbbd.gov.uk
St. Francis Hospice
www.stfrancishospice.co.uk
Tapestry -Formerly Age Concern Havering
www.tapestry-uk.org
INFORMATION BOOKLETS
Please visit www.havering.gov.uk and enter the titles below in the search bar.
•Paying for care in a residential home, nursing home or residential college
•Paying for non-residential care services
•Havering Carers Directory
•The Care Homes Directory
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USEFUL PHONE NUMBERS
Age UK
0808 169 6565
Care Quality Commission (CQC)
03000 616161
Complaints, Information & Communications Team
01708 434343
Council Tax
01708 434343
Havering Access & Assessment Team
0300 555 1092
(Mental Health)
Havering Benefits Call Centre
Havering Citizens Advice Bureau
Housing Allocations
01708 434343
0844 826 9697
01708 434130
Advocacy - Voiceability
020 8590 2666
Financial Assessment & Benefits Team
01708 4434343
Adult Social Care Customer Services
01708 432000
Multiple Sclerosis Society (Havering)
01708 477600
North East London Foundation Trust
0300 555 1200
Older Adults Community Mental Health Team
0300 555 1135
Parkinson’s Disease Society
0808 800 303
Pension Credit Applications
0800 991 234
Quality Team
01708 434343
Romford Community Recovery Team
0300 555 1083
(Mental Health)
Safeguarding Adults Team
01708 433550
St. Francis Hospice
01708 753319
Tapestry - Formerly Age Concern Havering
01708 796600
Upminster Community Recovery Team
0300 555 1093
(Mental Health)
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Design & Print by London Borough of Havering • Job no 004406. November 2015