43792A VBSFCU Elect Serv Bro

MAIN OFFICE
BRANCH OFFICES
3701 Bonney Road
Virginia Beach, VA 23452
Salem Commons
1625 Salem Road
Virginia Beach, VA 23456
Red Mill Commons
2122 General Booth Boulevard
Virginia Beach, VA 23454
INFOLINE (24-HOUR TELEPHONE BANKING SERVICE)
Easy. Prompt. Reliable. InfoLine offers VBSFCU members 24-hour
access to your personal account information from the convenience of
a touch tone telephone. Select appropriate prompts to hear account
balances, previous transactions, cleared checks and so much more.
You must have a personal identification number (PIN) before
accessing InfoLine. Sign up for InfoLine by calling 757-486-3525 or
visiting your nearest VBFCU branch.
INFOLINE MAIN MENU 757-486-3525
1
HOW DO I ACCESS INFOLINE?
You can access InfoLine from a touch tone telephone by calling:
1. InfoLine Direct: 757-486-3525
2. VBSFCU Office: 757-463-3650
3. Toll Free: 1-877-4VBSFCU
2
If you are registered
to access INFOLINE:
1
9
0
If you are registered to use INFOLINE
and follow the appropriate prompts
to get the information you seek.
To exit this service or simply hang up
your phone.
For Operator if you have problems
with accessing this service or if you
have other questions.
If you are not registered
to access INFOLINE:
2
0
If you are not registered to access
INFOLINE and follow prompts as given.
For Operator if you have problems
with accessing this service or if you
have other questions.
Suffix Codes
S1
S11
S15
S3
S30
S8
S85
S5
S20
S21
S4
Savings
Youth
Business Savings
Summer Club
Holiday Club
Checking Account
Business Checking
Money Market
Traditional IRA
Roth IRA
Insurance Account
Use the suffix prompt to select your loan
3
4
5
6
*For Touch Tone Phones Only.
8
0
ACCOUNT INFORMATION (histories, balances, etc.)
1
Share Drafts
1
Last Five (5) Transactions
2
Cleared Draft Menu
3
All Other Transactions
2
Shares
1
Last Five (5) Transactions
2
Cleared Draft Menu
3
Loans
1
Personal Loans
2
Line of Credit or Home Equity
3
Mortgage Loans
4
Certificates
1
Last Five (5) Transactions
8
Return to the Main Menu
5
IRAs
1
Last Five (5) Transactions
2
Last Five (5) Contributions
3
Last Five (5) Distributions
TRANSFERS
1
Share to Share Draft
2
Share to Share
3
Share Draft to Share
5
Transfer to Another Member
6
Advances
PAYMENTS
1
Loan Payment
3
Payoff Amounts
INTEREST DIVIDENDS AND TAX WITHHOLDINGS
1
For This Year
2
For Next Year
8
To Exit
0
To Transfer to a MSR
CHECK WITHDRAWALS
1
Withdrawal from Share Draft
2
Withdrawal from Share
3
Withdrawal from Line of Credit
ALL OTHER TRANSACTIONS
1
Change Your Password
2
Report a Lost or Stolen Credit Card
3
Activate Your ATM or VISA Check Card
5
All Other Transactions
1
Loan Calculator
2
Stop Payment
9
Exit InfoLine
RETURN TO THE MAIN MENU
Operator if you have problems with accessing this service
or if you have other questions.
LOBBY HOURS
Monday, Tuesday, Thursday
9:00 a.m. to 5:00 p.m.
Wednesday
10:00 a.m. to 5:00 p.m.
Friday
9:00 a.m. to 6:00 p.m.
Saturday
9:00 a.m. to 1:00 p.m.
DRIVE-UP HOURS
Monday, Tuesday, Thursday
8:30 a.m. to 5:00 p.m.
Wednesday
10:00 a.m. to 5:00 p.m.
Friday
8:30 a.m. to 6:00 p.m.
Saturday
8:30 a.m. to 1:00 p.m.
CU SERVICE CENTERS
677 Battlefield Blvd.
Chesapeake, VA 23320
5957 East Virginia Beach Blvd.
Norfolk, VA 23502
5798 Churchland Blvd.
Portsmouth, VA 23703
1600 George Washington
Memorial Highway
Yorktown, VA 23693
CU SERVICE CENTER HOURS
Monday – Friday
9:00 a.m. to 7:00 p.m.
Saturday
9:00 a.m. to 5:00 p.m.
CONTACT US
(757) 463-3650 • Toll Free: (877) 482-7328
InfoLine 24-Hour Access: (757) 486-3525
Guest Speakers/Tours/Financial Literacy Material: (757) 463-6097
PRESIDENT/CEO
Sally W. Fontenot, CCUE
EXECUTIVE
VICE PRESIDENT
L. Brian Clark, CCUE
VBSFCU BOARD OF DIRECTORS
Dr. Catherine Rogers,
Chairman
Pat Ewell,
Vice Chairman
Don Clement,
Treasurer
Ann Sye,
Secretary
Gene Gregory
Joy King
Doug Knapp
Gwen Infantino
Jim Herron,
Chairman, Supervisory Committee
Sue Maxwell,
Associate Director
rev. 07/10
VBPAY (ONLINE BILL PAY SERVICE)
WHAT CAN SMARTLINK DO FOR YOU?
Convenient. Dependable. Secure. Bill paying just got a
little easier. All you need is a secure computer with
Internet access. Schedule automatic monthly
payments, set up a one-time payment or arrange
recurring payments. An added benefit, you might
never need another stamp for a bill again. Sign up
online at www.vbsfcu.org.
❖ Checking, Share Draft, and Loan Inquiries – Once
logged in to SmartLink from the VBSFCU homepage,
select “Account Summary” to view all your VBSFCU
accounts. Check account balances, track account
activity, acquire availability of funds, make transactions
and transfer funds to other VBSFCU accounts and make
payments to VBSFCU loan(s).
WITH VBPAY, YOU CAN:
❖ Account History – To access the history of your
account, select the “History” link at the top of your
screen. You may view your account(s) by selecting
“Detailed History.” From here, you can see each
transaction type with a transaction explanation. You can
easily export account history into Microsoft Excel,
Quicken® or Microsoft Money. Save account history on
your personal computer by clicking on “Download
History.” Select the dates you want saved and the
format you want them saved in. For a printout of your
account history, select “Print-Friendly Version.”
❖ Request e-bills from participating companies
such as electric, gas, phone, etc.
❖ Set up recurring payments in set amounts on
specific dates for a designated time (for
example: weekly, monthly or bi-monthly)
❖ Transfer funds from VBSFCU to another financial
institution you have an account with.
SMARTLINK (ONLINE ACCOUNT SERVICE)
If you like the convenience of InfoLine and the
dependability of VBPay, you will enjoy the benefits
SmartLink offers. You can sign up for SmartLink online at
www.vbsfcu.org – click on the SmartLink icon – or at a
branch near you.
❖ View your monthly statement for existing
VBSFCU accounts
❖ Track pending and past transactions in the last
45 days
❖ Set up recurring payments in set amounts on
specific dates for a designated time (for
example: weekly, monthly or bi-monthly)
❖ View account history from the past six (6)
months
❖ Export your transaction activity to Quicken®
or other software
❖ Types of Transfers –
• Cross Account Transfer allows transfers from your
VBSFCU account to another account, if and only if,
you are the owner of that account.
• Check Withdrawal allows you to write a check to
yourself from your VBSFCU account.
HOW SECURE AND SAFE IS IT TO
USE VBPAY AND SMARTLINK ONLINE?
ELECTRONIC SERVICES
24-HOUR ACCESS
VBSFCU understands the importance of having the
proper technologies in place to protect our members’
confidential financial information. As a member of
VBSFCU, you have a very important role in ensuring your
financial information stays secure.
VBPAY (ONLINE BILL PAY) • SMARTLINK • INFOLINE
TIP: Do not write account numbers, passcodes or PINs on
any membership card, credit or debit card or in your
check book.
REGISTER AND ACCESS 24-HOUR ONLINE
Security Measures Taken:
❖ Encryption – For VBSFCU, Internet data encryption
technologies are in place that allow account data to be
transferred from the VBSFCU host to your personal
computer without being intercepted by an
unauthorized user. In addition, VBSFCU uses firewalls
that ensure no unauthorized access to your account(s).
❖ User Name and Password – Your user name and
password are unique identifiers that only you know. As
long as you don’t share your user name and password
with anyone, no one can access your information.
❖ SSL – Secure Sockets Layer helps ensure that your
connection and information are secure from outside
inspection.
❖ Automatic Sign Off – If your online account remains
inactive for as little as 15 minutes, you will be
automatically signed off. It is in your best interest to
sign out when your session is complete.
VBSFCU is committed to protecting your identity and
your finances and will continue to make
necessary investments as security
issues evolve.
The Smart Financial Choice
ELECTRONIC SERVICES AT
WWW.VBSFCU.ORG