Howden Joinery Group plc

Our Customers
Howden Joinery Group plc
Howden Joinery Group plc is
able to reduce storage costs
and improve customer response
with enhanced security
solutions.
Howden Joinery Group plc is the parent
speed of response to requests for kitchen
the Howdens Joinery Co network and
designs is a key factor in maintaining
the service model negates the need for
customer satisfaction and loyalty. As well
additional hardware devices in the data
as adversely affecting response times,
centre, reducing the workload of the IT
the excess spam was increasing storage
team. The on-site URL filtering system
costs and requiring customer service staff
uses Websense on WSG devices. These
to manually review all incoming email.
provide higher performance with reduced
administration demands plus enhanced
company of Howdens Joinery Co, a
leading supplier of kitchens and joinery
“2e2 set themselves apart from other
levels of reporting and filtering to ensure
to local building trade customers across
suppliers by understanding the true
the business is secured and able to deliver
the UK. Founded in 1995, the business
impact on our business and applying the
the right content to the right people no
now employs 5,500 staff, has a turnover
right products and services to meet our
matter how high demands on the system.
of over £750m and operates from 480
needs”, commented Walker.
Judged by all of Howdens Joinery Co’s
criteria, Websense consistently came out
depots across the UK.
As Howdens Joinery Co had a further
as the company best placed to deliver.
Despite having invested in TrendMicro
requirement, to update their existing URL
security solutions and email filtering, by
filtering tools that had reached the end
“Throughout the process we relied heavily
the last quarter of 2009, Howden Joinery
of their lifespan, it was decided that it
on 2e2 and an important part of the
Group plc found that these products
was preferable to work with a vendor that
purchase decision was knowing that our
were incapable of providing the quality of
could provide both email and web filtering
long term relationship with 2e2, combined
service that the business required.
services and deliver both services in a way
with their excellent relationship with
which met IT requirements for business
Websense, ensured that all three parties
“The problems became apparent when the
continuity, cost and infrastructure
would work together to make this program
sheer volume of spam caused these old
flexibility.
a success” said Walker.
open relay,” said James Walker, Windows
“These decisions effectively reduced
Since 2e2 completed the implementation,
& IS Security Manager at Howden Joinery
the list of potential vendors to just three,
Howdens Joinery Co has seen unwanted
Group plc “We receive about 750,000
Postini, Messagelabs and Websense,”
email reduced by over 90%, allowing
email messages each week with only
said Walker. “It seemed to us that as the
customer service teams to be redeployed
100,000 being legitimate emails from
Websense URL database was used by all
to pro-active customer support, thereby
customers, suppliers and staff. It became
three, that was the obvious choice.
improving customer retention. Improved
an important issue for us to fix, so we
On-site, hosted, appliance and software
traceability has allowed Howdens Joinery
turned to our long term partner, 2e2, for
based solutions were all considered, with
Co to better monitor the performance
advice.”
Howdens Joinery Co deciding to adopt
of its various depots and place a higher
a hosted solution for email protection,
emphasis on the quality of response to
Howdens Joinery Co has to be able to
combined with an on-site solution for URL
design requests.
respond quickly to genuine emails. They
filtering. The hosted solution ensures that
set themselves high standards and their
the high volumes of spam don’t reach
systems to fall over, effectively leaving an
To find out more about One Contact and the benefits please email [email protected]
About 2e2
2e2 is an ICT Lifecycle Services Provider; an agile,
customer-focused provider of end-to-end next generation
IT services. The company creates innovative solutions that
transform business processes, reduce infrastructure costs
and enhance performance – ‘creating business advantage’
for its customers. 2e2 focuses on solutions and managed
services for medium and large private and public sector
organisations, delivered on premises, in the cloud or as a
hybrid. 2e2 has worked with many companies within the
telecommunications, media, healthcare, retail, transport,
public, financial services and professional services sectors. 2e2 guides its clients towards their goals though a
combination of deep-level business and technical
expertise, an extensive knowledge of today’s technologies
including innovations around web and cloud computing,
and a mature and highly capable delivery and
services infrastructure.
2e2 has established strong industry ties, with the highest
level of accreditation achieved with Cisco, Microsoft,
Oracle, HP and Check Point. In addition to an eco-system
of complementary vendors and ISV’s. This enables 2e2 to
deliver a greater breadth of vendor-neutral and unbiased
solutions to its customers.
June 2010 saw 2e2 acquire Morse plc. The merged
company will create a substantial, services rich
organisation that can offer customers a broader and
deeper range of application, technology, communication
and data centre solutions across the entire
ICT lifecycle.
In 2009, 2e2’s Group turnover was £200million. Following
the Morse acquisition, 2e2 now employs over 2,200 staff,
operating across the UK, Benelux, Channel Islands and the
Isle of Man.
http://www.2e2.com/
To find out more about One Contact and the benefits please email [email protected]