Lincolnshire - Care Choices

Transcription

Lincolnshire
Care Services Directory 2015/16
Burghley House
Comprehensive information and advice on
choosing and paying for your care and support
• Home support • Specialist care • Useful contacts • Care homes
www.lincolnshire.gov.uk/mychoicemycare
In partnership with
HALCYON CARE
A T E A M T H AT R E A L LY C A R E S
Halcyon Care has been established since 1989. It is a family owned company providing residential,
nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as
an individual and recognises their unique characteristics, lifestyle preferences and care needs.
A team that really cares...
W
NE
We understand that choosing a care home for yourself, a relative or
close friend is one of the most difficult decisions you may have to
make.
Why not come and spend some time at one of our care centres
before you make your choice - with no obligation?
WAINFLEET
CARE CENTRE
We aim to provide a friendly home environment with up to
date facilities where visitors are welcome at any time.
Rumbold Lane, Skegness,
Lincolnshire, PE24 4DS
• Respite and day care
• Special care for mental healthrelated problems
Tel: 01754 881 155 SKEGNESS
E: wainfl[email protected]
• GP visits to our homes
• Home cooked meals and
a wide range of social
activities
THE FOUNTAINS
CARE CENTRE
HOMER LODGE
CARE CENTRE
NIGHTINGALE HOUSE
CARE CENTRE
Church Lane, Tetney,
Near Grimsby DN36 5JX
45 nursing and personal care beds,
including people with dementia &
physical disability
Tel: 01472 210 456 TETNEY
E: [email protected]
23 – 26 Monson Street,
Lincoln LN5 7RZ
Main Road, Bucknall,
Woodhall Spa LN10 5DT
47 nursing and personal care beds
45 personal care beds &
physical disability
Tel: 01522 530 108 LINCOLN
Tel: 01526 388261 BUCKNALL
MANOR
CARE CENTRE
CLARENCE HOUSE
CARE CENTRE
EASTWOOD HOUSE
CARE CENTRE
East Kirkby, Near Spilsby
PE23 4DB
Albert Street, Brigg, Lincolnshire
DN20 8HS
Doncaster Road, Rotherham,
S65 2BL
41 personal beds including people with
mental health problems
33 personal care beds including people
with dementia
with dementia
Tel: 01790 763 381 EAST KIRKBY
Tel: 01652 650 950 BRIGG
Tel: 01709 363 093 ROTHERHAM
with dementia.
• En-suite rooms
• Visiting Chiropodist and
Hairdresser
www. halcyon- care .co.uk
Contents
Publications
Welcome from Lincolnshire County Council 4 Care homes and housing options
Areas covered by this Directory
6 Care homes checklist
Dementia care homes checklist
Introduction
8
Living with dementia
The new Care Act and what
Disabilities and sensory loss
it means for you
11
Keeping people safe
You’re in charge
12
Make your voice count
How we can support you to remain
independent at home
14 Information, legal and financial issues
Living at home
16 Useful contacts
Do you look after someone?
We’re here to support you
22 Lists of providers
29 Care and support providers
Day care, day centres and day opportunities
35 Care homes/care homes with nursing
Getting out and about
36 Index
Making life easier at home
Home care checklist
39
43
46
47
50
52
53
55
60
31
37
65
87
As with the listings on www.lincolnshire.gov.uk/mychoicemycare, all the listings in this publication
are supplied by the Care Quality Commission (CQC) in association with Lincolnshire County
Council and neither Lincolnshire County Council (LCC) nor Care Choices can be held liable for any
errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does
not act as an endorsement or recommendation by Lincolnshire County Council.
For further copies of this Directory, call the Customer Service Centre on 01522 782155.
Alternative formats
This Directory is available electronically at www.carechoices.co.uk. There is also a
Browsealoud option for those requiring the information in the spoken word.
Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information
3
Welcome from
Lincolnshire County Council
A warm welcome to the 2015/16 edition of your
Lincolnshire Care Services Directory.
Making big decisions about the kind of help you need
and who will provide it can be stressful. We know that you
want and deserve high-quality and safe care and to be
treated with dignity and respect.
I hope you will find this guide a useful tool as you
consider your care choices, whether for yourself, a
member of your family, or someone you care for.
The Care Act has brought about a huge shift in care
and support policies this year. It means there is now
legal guidance to put wellbeing, dignity and choice at
the heart of health and social care. You should be at the
centre of decision-making, and you should have access to
information that is clear and easy to understand.
In Lincolnshire, we already offer support and
engagement services for carers, to help them in their
caring role. Now their incredibly valuable contribution
to communities and the wider health economy is
recognised in law, with more rights for carers included in
the Care Act.
Next year further changes are forecast, with a cap on
care costs for the future.
It has been our priority since long before the Care Act
to make sure you have choices when it comes to your
care journey. The care you receive should be right for your
individual circumstances and we will work with you every
step of the way to personalise your care to meet your needs.
We also believe in helping you make informed
decisions, ones that you’re confident in because we have
worked closely with you.
We all hope to be able to stay independent in our
own homes for as long as we possibly can. Last year the
County Council introduced the Wellbeing Service to help
people to achieve that independence for longer. So far,
more than 2,000 people have benefitted from the service
which has helped people bounce back from set-backs
and address problems before they lead to a hospital stay.
More information about the Wellbeing Service can be
found on page 16 of this Directory.
We are working closely with Lincolnshire’s health
organisations to co-ordinate health and care and
deliver the best experience possible for you. The
Lincolnshire Health and Care programme has introduced
Neighbourhood Teams around the county, bringing
nurses, GPs, social workers, mental health staff and
therapists together. They are working together to support
the most vulnerable people with the highest needs.
Budgets are under pressure and we have a growing
elderly population with care needs. Despite this, we are
4
Lincoln
committed to making sure you have the information,
advice and support you need when it comes to your care.
It is our priority to help you have the right care in place at
the right time.
In this publication you’ll find information about what
is available for you to stay independent at home, support
for carers, getting out and about and your options
for housing and care homes. Information on financial
issues and support for people with dementia, disabilities
and sensory loss are also covered along with details of
providers in our county.
I hope you find this Directory useful in helping you
make informed decisions on the choices available to
you in Lincolnshire. Whether you can pay for your own
care or not, Lincolnshire County Council can offer advice
and information. Look for information in this Directory,
give us a call on 01522 782155 or visit
Councillor Patricia Bradwell
Executive Member for
Adult Care
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Areas covered by this Directory
This Directory is divided into the geographical areas indicated on this map. Care providers by areas start on the
following pages:
Boston
page 65
Lincoln
page 72
Skegness
page 80
Gainsborough
page 67
Louth
page 75
Sleaford
page 82
Grantham
page 70
Market Rasen
page 77
Spalding
page 83
Horncastle
page 71
North Kesteven
page 79
Stamford
page 86
Care and support providers
page 31
Day care and day centres
page 37
Caistor
1
03
A1
Gainsborough
A631
Louth
A15
Brant Broughton
Market
Rasen
A1
53
A4
6
A157
A1
A158
A57
6
A52
Lincoln
A158
Horncastle
Skegness
A1
6
North
Kesteven
A15
A5
2
Coningsby
3
A15
Sutton-on-Sea
A1
7
Sleaford
Boston
6
A52
Grantham
A1
A17
A52
A1
Grantham
6
A1
6
Market
Deeping
7
A1
A15
Spalding
Stamford
Professional care in a
homely environment
The Orders of St John Care Trust is consistently rated one of
the UK’s best care providers in terms of care quality
• As a charity, our focus is on people
not profits
• Listening to your life story helps us provide
individualised care
• We are specially trained to help people
living with dementia
• Our compassionate approach is underpinned by
the Christian values of our sponsoring orders
• Homes in Grantham, North Hykeham, Lincoln, Bourne, Spilsby, Gainsborough, Holbeach, Market
Rasen, Spalding, Boston and many more.
To find out more or to arrange an appointment to visit any of our homes in Lincolnshire,
please contact 0800 988 8133 or [email protected]
Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355.
Introduction
How to use this Care Services Directory
This Care Services Directory has been compiled with
contributions from Adult Care, Lincolnshire County Council.
When the words ‘we’ and ‘us’ are used in the Directory it
means Adult Care.
The Directory aims to give an overview of all aspects of
adult care to everyone who is looking for support, advice
and information about adult care.
Thinking about the care or support that you or someone
else in your life may need can be daunting and will require
making hard decisions. We provide the information and
guidance you will need about adult care, and give you
the details of other organisations that can help. Further
information is available online at www.lincolnshire.gov.
uk/mychoicemycare or call us on 01522 782155.
You can view an electronic version of this Directory on
The following are the key parts that we believe most
people will find of interest.
If you want to remain independent in your own home
but need a little help in order to do so:
• ‘Living at Home’, starting on page 16;
• ‘Care and support providers’ starting on page 31; and
• ‘Information, legal and financial issues’, for information on
paying for non-residential care and support, starting on
page 55.
If you care for a relative or friend and need some extra
guidance and support:
• ‘Direct Payments’ and other self-directed support
information which starts on page 13;
• ‘Help after leaving hospital’ in the ‘How we can
support you to remain independent at home’ section
on page 14;
• ‘Assessment’ information on page 15; and
• ‘Do you look after someone?’, on page 35, even if you
may not identify yourself as a carer, there is plenty of
information on the support available if you care for
someone in your life.
If you are thinking it may be time for residential care for
yourself or for someone you care for:
• ‘Care homes and housing options’ on page 39;
• ‘Information, financial and legal advice’ on page 55 if you
are wondering about how to fund your care or about the
inspection process for care homes; and
• ‘Care homes/care homes with nursing’ listings starting on
page 65.
My Choice My Care
My Choice My Care (www.lincolnshire.gov.uk/
mychoicemycare) is Lincolnshire County Council’s online
information and advice service which enables you, your
family, carers and friends, to research the options available
to you.
If you need help and don’t know where to start, you
can complete a short assessment on My Choice My Care
and you will be contacted. If you are a carer looking for
support, or you have received a Personal Budget and
want some help with the next steps, there are providers
that can help you consider a range of options.
You can find out about financial costs involved in
paying for your care needs, and how much we will fund
towards this. Using the financial calculator, you will be
able to find the information you need to help make
decisions about where to go next.
We hope My Choice My Care will be a valuable tool for
you in your journey in making the best choices for your
care needs. You can also call our Customer Service Centre
on 01522 782155 for assistance.
Further assistance in your search for care
This Directory’s free helpline 0800 389 2077 provides an
independent information and help service encompassing
care and accommodation. A personalised report can
be generated for you providing details of all home care
providers, care homes or care homes with nursing that
meet your criteria.
One call to the freephone number will enable the
service to build a profile of exactly what type of care
you’re looking for, while taking into account your personal
needs and interests.
8
The website www.carechoices.co.uk allows you
to search across the country for care homes, care homes
with nursing and home care providers that meet your
requirements, which can then be saved and emailed to
others.
Whatever your care needs, this Directory, the Care
Choices helpline and website and the My Choice My Care
website will be able to provide information and guidance,
and point you in the best direction.
Ensuring good quality services
Care and support for adults in Lincolnshire is delivered by
public, private and voluntary sector organisations and we
work with agencies to make sure they are of good quality.
Lincolnshire County Council – Adult Care
Adult Care delivers and commissions care and support,
and works in partnership with others to deliver services.
We offer an assessment of your needs and, if you meet
the eligibility criteria, can offer a range of care and
support services to help you stay safe and well. We are
committed to assuring the quality of our services. A
good quality service needs to include elements of all
three sections shown in the quality circle, for example a
service is not considered good quality if it is safe but your
experience is poor.
We expect our services to provide a positive
experience meeting your personal aspirations.
You should feel able to say ‘the service treats me well’
because:
choices are respected and you are allowed the freedom
to take risks;
• you are treated with compassion, dignity and respect;
• you are involved in decisions about your care;
• you are offered a person-centred service that lets you
keep control over your own life; and
• you are supported to feel like part of a community.
We expect our services to be safe. You should feel able to
say ‘the service helps keep me safe’ because:
• you are protected from avoidable harm, however your
• you are supported to manage informed risks;
• your human rights are respected; and
• the service meets regulatory standards.
We expect our services to be effective. You should feel
able to say ‘the service makes me feel better and allows
me to be more independent’ because:
• you are supported to achieve personal outcomes;
• you are supported to remain or become as
independent as possible; and
• the service offers good value for money.
Our web page provides more
detailed information on
how we assure the quality
of care and support.
Tel: 01522 782155
Web: www.
mychoicemycare.
org.uk/assuring-thequality-of-care-andsupport.aspx
The Care Quality Commission
The Care Quality Commission makes sure that the care
provided by hospitals, dentists, ambulances, care homes
and home care agencies meets Government standards
of quality and safety. It registers health and adult social
care services across England and inspects them to check
whether standards are being met. If it finds that a service
isn’t meeting the national standards, it takes action to
make sure the service improves. The CQC also awards
quality ratings so that it is easy for the public to see the
standard of each service.
Tel: 03000 616161
Web: www.cqc.org.uk
Further information can be found on page 58.
South Lincolnshire CCG
Tel: 01522 573939
Web: www.southlincolnshireccg.nhs.uk
Clinical Commissioning Groups
Clinical Commissioning Groups replaced the Lincolnshire
NHS Primary Care Trust on the 31st March 2013. The
Clinical Commissioning Groups work together to improve
the quality and delivery of services for patients and to
reduce health inequalities for people in the area.
Lincolnshire Police
Lincolnshire Police investigates criminal offences in
relation to care and support services. Its Public Protection
Officers work closely with our safeguarding team to
protect adults at risk of abuse.
Web: www.lincs.police.uk
>>
Lincolnshire East CCG
Tel: 01522 515308
Web: www.lincolnshireeastccg.nhs.uk
South West Lincolnshire CCG
Tel: 01476 406578
Web: www.southwestlincolnshireccg.nhs.uk
Lincolnshire West CCG
Tel: 01522 513355
Web: www.lincolnshirewestccg.nhs.uk
9
Wellbeing Care Group provides a host of elderly care services both within your own home as well as
V\YYLZPKLU[PHSJHYLOVTLZ;OLJHYLWHJRHNLZHYLZWLJPÄJHSS`KLZPNULKHYV\UK`V\YULLKZ[OPZJHUYHUNL
from the occasional care visit through to full 24 hour live in care.
We provide
• A Respite and Day Care Service within our
Residential Care Homes
• Live in 24 Hour Care in your own home
• Companionship
• Carer Support
•
•
•
•
•
Hot Meal Service
Laundering and Ironing Services
Cleaning and Handyman Services
Specially Organised Day Trips
Seasonal Events Within Our Homes
6\Y*HYL;LHTZHYLHISL[VWYV]PKLWYVMLZZPVUHSJHYLWHJRHNLZMVYWO`ZPJHSKPZHIPSP[PLZZLUZVY`PTWHPYTLU[
JVNUP[P]LKPMÄJ\S[PLZHUKKLTLU[PH
Tel: 0800 048 4172
www.wellbeinghomecare.co.uk
Manager: Karen Dale Tel: 01778 421821
BOURNE
Manager: Tracey Klue Tel: 01775 760563
SPALDING
“Looking after your future wellbeing”
www.wellbeingcaregroup.com
Ensuring good quality services continued
>> Lincolnshire County Council – Trading Standards
It is the job of Trading Standards to ensure a fair, safe
and equitable trading environment for residents and
businesses in Lincolnshire. Appropriate action in line with
its enforcement policy will be considered for any breaches
of criminal legislation or trading malpractice.
Tel: 01522 782341
Web: www.lincolnshire.gov.uk/tradingstandards
The new Care Act and what it means for you
The Care Act 2014 is the single largest change to health
and social care policy for a generation. It seeks to bring
together a number of existing laws, and introduce new
duties to local authorities to ensure that well-being,
dignity and choice are at the heart of health and social
care across the country.
About the Care Act
The Care Act introduces changes to the way that support
for adults with care needs is provided and paid for. It will
help make the care and support system more consistent
across the country. For the first time, there will be a
national level of care and support needs that all councils
will consider when they assess what help they can give
people.
‘Care and support’ is the term used to describe help
for adults of all ages with things like washing, dressing,
eating, getting out and about and keeping in touch with
friends or family.
The implementation of the Care Act 2014 will occur
in two stages. The first stage, implemented on 1st April
2015, relates to social care reform. The second stage of
implementation, due on 1st April 2016, relates to social
care funding reform. This will result in significant changes
to the way in which a person is assessed and pays for care.
2015 social care reform
Key new features for councils which came into force on
1st April 2015 are:
• a duty to promote people’s wellbeing, to help prevent
or delay needs for care and support;
• a duty to provide an information and advice service
about care and support;
• a requirement to carry out an assessment of both
people being cared for and carers wherever they
have needs. ‘Carers’ are usually family and friends who
provide unpaid care and support to loved ones;
• a requirement to consider the wellbeing of each young
person or carer when planning their care as they
approach adulthood and the transition to adult care and
support;
• a national minimum eligibility threshold for support.
This is the minimum level of need which will always be
met in every council area; and
• a requirement to offer a Deferred Payment Agreement.
For more information on Deferred Payment
Agreements, see page 56.
2016 funding reform
In April 2016, the cap on lifetime costs for eligible care
comes into force. This cap is the maximum amount that
anyone can be required to pay for their care and support
in their lifetime. A care account will be set up to record
payment contributions and allow people to see how they
are progressing towards the cap on care costs.
This second stage will see the introduction of a number
of key reforms, including:
• the extension of the means test which will raise the
capital threshold at which a person is eligible to receive
council support;
• the introduction of a cap on the cost of care a person
is expected to have to pay in their lifetime – the
suggested limit is currently £72,000;
• the introduction of care accounts used to monitor the
amount a person has contributed to the cost of their
care;
• a requirement to carry out an assessment of young
carers if they have a need;
• the introduction of Independent Personal Budgets for
self-funders; and
• a duty to stimulate a diverse range of high-quality
services like residential care homes or home care;
• the introduction of a new care and support appeals
system.
• a requirement to protect people against disruption and
changes in care and support when a person moves from
one council area to another;
See www.lincolnshire.gov.uk/careact for more
information or search ‘Care Act’ at www.gov.uk for useful
factsheets.
11
You’re in charge
There are a number of services available to help you if
you need some extra support to manage day to day.
They can prevent you from going to hospital, or offer
extra care and support after you have been discharged.
Your needs and wishes will be paramount throughout
the process.
Eligibility for care services
How we decide your eligibility
The national eligibility threshold has three steps to deciding
eligibility.
Step 1 - First we need to ensure that your needs result from
you having a physical or mental impairment or illness.
This will be explored in the health and wellbeing area of
the assessment. If your needs don’t stem from illness or
impairment your needs will not be eligible for support.
Step 2 - Where your needs do stem from illness or
impairment, we then consider whether they prevent you
from achieving any of the ten ‘eligibility outcomes’ set out
in the Government’s regulations. To meet the eligibility
threshold you need to be unable to achieve two or more
of these eligibility outcomes. Unable to achieve them can
mean totally unable or able but with significant difficulty,
pain or distress. The outcomes are:
• managing and maintaining nutrition;
• maintaining personal hygiene;
• managing toilet needs;
• being appropriately clothed;
• being able to make use of the home safely;
• maintaining a habitable home environment;
• developing and maintaining family or other personal
relationships;
• accessing and engaging in work, training, education or
volunteering;
• making use of necessary facilities or services in the local
community including public transport and recreational
facilities; and
• carrying out any caring responsibilities the adult has for a
child.
Step 3 - Where you are unable to achieve two or more of
these outcomes we are required to make a judgement
about whether there is a significant impact on your
wellbeing as a result. We will explore what impact
your needs have on your wellbeing in each area of the
assessment. It is important we explore this fully as this is
what we will base this judgement on.
If you meet the eligibility threshold we will look at the
needs we have identified, and state which are eligible and
which are ineligible. If we believe any of your needs do
not prevent you from achieving any eligibility outcomes
or are not contributing to the significant impact on your
wellbeing we will record these as ineligible needs.
Ask your assessor if you would like more details about
the national eligibility threshold.
What if I don’t agree with the eligibility determination?
If you are not happy with the outcome of the assessment,
you can ask us to look at your situation again with you.
If you are still not happy, you can get in touch with us to
make a comment, suggestion or complaint:
• use our online feedback form at
www.lincolnshire.gov.uk/feedbackform;
• write to Lincolnshire County Council, Corporate
Feedback, PO Box 841, Lincoln, LN1 1ZE;
• call 01522 782060; or
• email [email protected]
Personal Budgets
If your needs are eligible, you may be entitled to receive
a Personal Budget. This gives you full flexibility and
transparency about how best to meet your own needs.
What are Personal Budgets?
A Personal Budget is made up of the amount it would cost
to meet your agreed support needs.
This money can either be paid direct to you, known as a
Direct Payment, so that you can arrange your own care and
support, or we can arrange your care and support for you,
or you can have a combination of the two.
A Personal Budget gives you the independence to:
12
• choose and control the support that is best for you;
• be fully involved in decisions about the help you need to
live independently; and
• support yourself in ways that suit you.
How do I get a Personal Budget?
You can only have a Personal Budget or Direct Payment
if you have an assessment which identifies that you
need care and support to meet your eligible needs.
The assessment process will help to gather and share
information to build an understanding of your situation. An
assessment will be completed with you to help understand
Personal Budgets continued
your own strengths, what you can do for yourself, what
support you have around you as well as where you have
difficulties. It also helps to understand the outcomes which
you want to achieve.
The assessment process (see page 15) will help
determine your needs and give an indication of how
much money you can get for your Personal Budget. The
Resource Allocation System (RAS) may help by indicating
an appropriate amount to meet your eligible needs or we
can calculate a budget based on the cost of services. Once
the amount is agreed you can start planning how to spend
it. We will help you to do this by using our experience to
agree a plan which helps meet your support needs.
Contributing to your Personal Budget
If you receive a Personal Budget you will have a financial
assessment to determine whether and how much you
will need to contribute towards the cost of your care
and support. The financial assessment should not take
place before we assess your needs. This is to ensure that
your financial circumstances do not impact on the needs
assessment process and the support we give you to
understand your needs and how they can be met.
Will I manage my Personal Budget?
Once it has been established that you need a Personal
Budget and your support plan is agreed we can organise
how you will receive the money. It can be paid directly to
you, to someone else if you aren’t happy dealing with the
money yourself or we can arrange for a service provider to
manage it for you.
The most choice and control is usually achieved by
having a Direct Payment which enables you to buy care
and support directly from individuals or organisations.
Alternatively you can ask us to make arrangements to meet
your care and support needs.
You spend the money in ways that best meet your
needs and you are in control as long as you spend the
money in accordance with your agreed plan. We will check
with you from time to time to make sure everything is
going OK and that you are living your life in a way that
suits you.
Direct Payments
Direct Payments are financial payments made to people
who have been assessed as eligible to receive support
from Lincolnshire County Council. We can make a
Direct Payment to most people who need our support,
including:
• people who have been assessed as needing community
care services (including those with mental health needs)
aged 16 and over, incorporating short- as well as longerterm needs;
• carers over 16 for carers’ services; and
• parents of disabled children, for children’s services.
Penderels Lincolnshire
Aims to assist people with all aspects of independent living.
Haverholme Priory Offices, Haverholme Park,
Haverholme Ewerby, Sleaford NG34 9PF
Tel: 01526 833803
Email: [email protected]
Web: www.penderelstrust.org.uk
Why would I want a Direct Payment?
Direct Payments allow more control over the decisions that
affect your life. They provide more flexibility and choice, as
you can buy appropriate support tailored to your individual
needs. Another option is for us to source a portion of
the care/support needs through services commissioned
directly by Lincolnshire County Council and also provide a
Direct Payment to arrange those remaining services that
you wish to have more control over.
What can Direct Payments be used for?
If you receive a Direct Payment, the money is used to
arrange support to meet eligible needs. You may choose
to employ someone directly, to buy services from an
independent or voluntary sector provider or purchase
equipment to help you live more independently. With
Direct Payments, people or agencies employed are
accountable to you and not to Lincolnshire County Council.
Therefore, Direct Payments enable more control, choice
and flexibility over how you plan your support to fit with
your life.
It is important that the money is used lawfully, and
eligible needs are met. However, there are certain items on
which these payments cannot be spent, for instance:
• services that should be provided by the NHS and/or local
health services; and
• routine living expenditures – utility and household bills
for instance.
Most Direct Payments are made to meet regular ongoing
support needs, however they can also be made as a single
payment, for example, to purchase equipment or a short
respite break.
What do I do next?
If you are interested in Direct Payments and are currently
receiving social care support from Lincolnshire County
Council, please contact our Customer Service Centre on
01522 782155 or Penderels Trust on 01526 833803 for
more information.
13
How we can support you to remain
independent at home
This section is about the guidance, support and care that
we can offer to help you stay safe at home. The following
services are designed to prevent your needs from
escalating, reduce the impact of your problems and delay
your need for ongoing care and support. If you need
to go into hospital, this section tells you about the help
available to get home safely, and provides information
for you if you are worried about how you are going to
continue to cope at home.
Some services may carry a charge, please check with
the Customer Service Centre on 01522 782155 first.
Help after leaving hospital – ‘Home Safe’
If you need help to make sure everything is ready and safe
for you to return home from hospital, our new Home Safe
service can be arranged by the hospital ward staff to take
you home. You can ask your health team more about the
service as you plan for admission.
Home Safe is a transport and resettling service for
individuals returning home after a hospital stay. Our
drivers and support staff will take you home where you
will be met by a response team member, who will help
you settle back in. As well as informing lifeline services
and your nominated family member or friend of your
return, responders will also check your heating and
switch it on if necessary, check dates on food in the
fridge, fetch any additional shopping you might need
and offer any refreshments. It is aimed at people who
do not have family or friends who are able to help, and
remains a point of contact if ongoing assistance
is required.
Urgent Care
What Urgent Care provision is available in Lincolnshire?
Lincolnshire Community Health Services, NHS Trust,
provides Urgent Care for people who experience a health
need which requires urgent clinical attention, but not
hospital admission.
Urgent Care is available at Urgent Care Centres, and
when appropriate in the patient’s own home, allowing
people to stay safely in their own homes and providing
peace of mind for many families.
You can access Urgent Care without an appointment
at Urgent Care Centres by calling 111 and someone will
advise you of your nearest service.
Home visits are usually by referral from 111, your GP or
the East Midlands Ambulance Service when you have a
short-term health crisis which can be safely managed in
the comfort of your home. The Urgent Care practitioner
will assess your situation, stabilise your condition, and
get you comfortable so you can recover in your own
home. They will ensure you have the necessary support
and treatment in place, and make any further referrals
as necessary. This means that you don’t have to have an
unnecessary trip to hospital.
Reablement services – reabling you and enabling you to live at home
Reablement is about giving you the opportunity and
confidence to relearn and regain some of the skills you
may have lost because of poor health, disability, a spell in
hospital or problems at home. After events like this you
can lose your confidence or worry about your ability to
cope at home again. Reablement is a very personalised
approach – the kind of support given is tailored to your
individual needs. It focuses as much on your emotional
and social needs as on your medical needs.
The reablement service gives easy access to
physiotherapists and occupational therapists, enabling
you to receive a wide range of support for a short time to
help you become as independent as possible. You may
need support with aspects of day-to-day living such as:
14
• personal care;
• preparing meals;
• shopping;
• teaching and practising exercises;
• ensuring a safe home environment;
• finding practical solutions to support your independence;
• physiotherapy;
• occupational therapy;
• promoting community activity and social integration;
• supporting you in your own home;
• keeping and improving your independence and safety
in areas of daily life;
Reablement services – reabling you and enabling you to live at home continued
• improving your quality of life; and
• reducing the need for ongoing care and support.
How does the reablement service work?
Following a referral to the service, a member of the
reablement team will visit you to discuss your needs.
The team will keep in regular contact throughout your
reablement journey.
Together we will agree what goals we are working to
achieve. Your goals are written down in a reablement
care plan. Reablement support will take place in your own
home.
The reablement service will arrange for your care to
be delivered by the reablement support workers. They
will review your progress towards your goals, oversee
your care and agree the right time for discharge from
the service.
What happens when your reablement ends?
At the end of reablement, the reablement service will
assess your ongoing needs. If you still need continued
support we will discuss this with you and, if appropriate,
refer you for an assessment.
Assessment
Assessment is the process of gathering and sharing
information to build an understanding of your situation.
The assessment is really important to understand your
own strengths, what you can do for yourself, what help
and support there is around you as well as where you have
difficulties. The assessment also helps us understand what
outcomes you want to achieve. The process should be
beneficial to you and it is important that you are as fully
involved in the assessment as possible.
The assessment may happen face-to-face where you live,
in a hospital or place you are staying. Some assessments
take place over the phone. Alternatively, you may wish to
undertake your own assessment with the support of other
people. In these cases we will still ensure the assessment
is accurate and appropriate and may still need to involve
other relevant people to understand your situation.
The assessment will show all the needs we have
identified and enable us to determine which of your needs
are eligible for care and support. We will always ensure
you have a copy of your completed assessment, which will
include a statement of your eligible needs.
How quickly will this happen?
If your situation is very urgent and you are in a crisis or at
serious risk of harm, we will aim to see you within 24 hours.
If your carer is finding it very difficult to cope, we will try to
see you within seven days. In any other circumstances it will
be within 28 days of you asking for the assessment.
What about confidentiality?
We respect your privacy at all times. Any information
you give us will be treated as confidential and will only
be shared with those involved in your care with your
permission – other than in exceptional circumstances
where the law says we must show it to someone else.
Will I be able to get help?
After the assessment we will identify and agree your needs
with you and discuss the help and support available to
meet them, according to the seriousness of your situation.
If you are eligible for help from us we will aim to arrange
this within seven days of the assessment being carried
out. If you are not eligible for help, we will still give you
information and advice on other services that are available
to help you to continue to live independently and to
maintain your quality of life. If you are not happy with the
outcome of the assessment you can ask us to look at your
situation again with you and if you are still not happy you
can get in touch with us to make a comment, suggestion
or complaint. Further information about this is on page 12.
Care and support in prison
If a person who is in prison struggles with any aspect of
their daily living then they may have care and support
needs. From April 2015, Lincolnshire County Council Adult
Care has new responsibilities for supporting prisoners.
15
Living at home
There are many different forms of support that can enable
you to remain in your home for as long as possible,
ranging from equipment to people who can come in to
support you in your own home. There are many ways
in which you can help yourself if you are living at home.
This could be by accessing the support you need directly
on www.lincolnshire.gov.uk/mychoicemycare or the
contacts below.
Lincolnshire Wellbeing Service
How can the Wellbeing Service help me to live
at home?
The Wellbeing Service is available to anyone over 18 who
needs some assistance following certain triggers – such as
recent hospitalisation, bereavement or a fall in the home.
It aims to help you live independently at home with the
help of personalised support and assistive technology, so
you can enjoy and achieve a safe and healthy lifestyle.
Many parts of the service will be available to you free of
charge, and some of the service is chargeable.
The service includes:
p to six weeks of targeted support to find solutions to
- u
the needs identified on your support plan;
- a single point of contact to access relevant advice and
support; and
- co-ordination of a variety of organisations to ensure you
have the help you need to live independently at home.
1. Personal support, involving:
- a holistic assessment of your needs and support
networks;
3. Minor adaptations
- Supply and fitting of grab rails, hand rails, banister rails
and alterations to steps.
- t he development of an individual support plan, tailored
precisely to meet your needs;
4. Telecare services
- Installation of Telecare equipment linked to a 24 hour
2. Access to simple aids for daily living
- Supply and installation of low-cost equipment such as
key safes, raised toilet seats, bath and shower seats and
chair raisers.
Working to enhance the quality of later
life for people in Lincoln
Our services include:
• Help in the Home & Lifestyle Support
• Gardening & Handyman Services
• Lifelines, Keysafes & Technical Equipment
• PersonalCare&SittingService
• Volunteering
• ParkStreetActivityCentre&Restaurant
• Insurance Products & Services
• Social Outreach Centres
• Information&Advice
• Wellbeing Service
• Carers Support Services
• Preferred Traders
• Laundry
• Access to Legal Services
16
For more information about provide
call us on 01522 696 000
Email [email protected]
Visit us www.ageuk.org.uk/lincoln
Age UK Lincoln
36 Park Street, Lincoln, LN1 1UQ
Lincolnshire Wellbeing Service continued
monitoring centre, helping you to live independently
at home but safe in the knowledge that help can be
summoned quickly when needed. This may be from a
family member, friend, the Wellbeing Response service
(if you have subscribed to it, see below) or if necessary,
the emergency services.
- Monitoring of the Telecare equipment through a range
of sensors that can be worn (for example, a pendant
round your neck), or placed in your home. The sensors
can alert the monitoring centre 24 hours a day. The
system works through a base unit connecting you to
the monitoring centre via your phone line.
5. Wellbeing Response – Stay Safe
- The Wellbeing Response service is called ‘Stay Safe’. It is
delivered alongside the Telecare services and available
24 hours a day, seven days a week. If you activate your
alarm, the service will either contact your nominated
person or one of our trained responders, based
throughout the county, who will attend to you in your
home.
6. Home from Hospital – Home Safe
Home Safe is a transport and resettling service for
individuals returning home from hospital. Our drivers and
support staff will take you home where you will be met
by a member of the response team who would help
settle you back in. As well as informing lifeline services
and your nominated family member or friend of your
return, responders will check your heating, check dates on
food in the fridge, fetch any shopping you might
need and offer refreshments. Further information is
on page 14.
How can I access the Wellbeing Service in my area?
The Wellbeing Service can be accessed via a dedicated
team at Lincolnshire County Council on 01522 782140,
Monday to Friday between 9am and 5pm.
Lincolnshire Independent Living Partnership provides
the Wellbeing Service in West Lindsey, Lincoln, South
Kesteven, South Holland and Boston.
East Lindsey District Council provides the Wellbeing
Service in East Lindsey. See www.e-lindsey.gov.uk/
wellbeingservice and contact the same telephone
number above.
North Kesteven District Council provides the Wellbeing
Service in North Kesteven. See www.n-kesteven.gov.
uk/residents/housing/support-and-independence/
wellbeing-service and contact the same telephone
number as above.
A guide to Telecare
Telecare has been developed from what was originally
known as a lifeline system, and now uses a range of
wireless sensors that are placed around the home, or that
can be worn (as a pendent or wristwatch). The person can
press the pendant to immediately be connected to the
24 hours a day monitoring centre or, if the sensors detect
a risk, they will automatically call the monitoring centre
for you. The moment a risk is detected, such as a fall, fire
or even if you haven’t taken essential medication, an alert
is sent to our Telecare monitoring centre, where trained
advisers can then talk to you. This service is available 24
hours a day, 365 days a year. Don’t worry if you’ve pressed
it by accident, they will be pleased to know you are OK.
Telecare is personalised so any referrals for the service
should identify what equipment is required and how it
can help you. Referrals can be made by health or social
care practitioners direct to our Telecare team, or you or
your family member or friend can ring our Customer
Service Centre (with your permission) who can help to
identify if Telecare can help. If you would prefer a face-toface assessment then our Wellbeing Service can be asked
to carry out an assessment of your needs and refer you to
Telecare if you want support from Adult Care.
Telecare can help you remain independent and feel
safer in your own home, safe in the knowledge that
help can be summoned quickly. This may be from a
family member, friend or, if necessary, a member of the
emergency services.
>>
17
Independent Living
in Lincolnshire
More residents in Lincolnshire are
being given the opportunity to live
safely in their own homes for longer
thanks to a pioneering new service
designed to promote wellbeing and
independence. The Lincolnshire
Wellbeing Service, established on
1st April 2014, is being delivered
by Lincs Independent Living
Partnership (LILP) on behalf of
Lincolnshire County Council (LCC).
Four local charities involved in
the partnership; Age UK Lincoln,
Boston Mayflower Housing,
Lincolnshire Home Improvement
Agency and LACE Housing are
working together to ensure ease
of access to preventative care and
support services. With the help
of community based support and
assistive technology, the Lincolnshire
Wellbeing Service aims to provide
more integrated, high quality support
through a joined up approach.
Residents can access a range of
services including personalised
support involving a holistic
18
assessment of needs and up to six
weeks of tailored support; simple
aids for daily living such as key
safes, raised toilet seats, bath/
shower seats and chair raisers
and minor adaptations such as
grab, hand and banister rails and
alterations to steps.
The service also delivers TeleCare
installations with equipment linked
to a 24 hour monitoring service and
Rapid Response including Home
Safe, a transport and resettling
service for patients returning
home from a stay in hospital or
residential care.
The Wellbeing Service is available
to any resident in Lincolnshire,
aged over 18 and those meeting
certain triggers such as recent
hospitalisation, bereavement, or a fall
in the home will be able to access
many parts of the service free of
charge. However, even if an individual
does not meet the eligibility criteria
they will still be entitled to a free
assessment of their needs.
The Wellbeing Service can be
accessed via a dedicated team at
LCC’s Customer Service Centre
open Monday to Friday between
9am and 5pm. Individuals can make
a referral for themselves by calling
01522 782140 or this can be done
on their behalf. Trained advisers will
complete a short eligibility check
over the phone and send a referral
to the Wellbeing Service, who will
arrange a face-to-face assessment.
The Lincolnshire Wellbeing Service
covers five of the seven districts in
the county, although the Home Safe
element covers all seven districts. In
East Lindsey and North Kesteven
districts, similar Wellbeing services
are available and can be accessed
via the same telephone number.
DELIVERING THE
WELLBEING SERVICE
Supporting you to keep living
independently at home
Delivered by:
STRONGER TOGETHER
We’re here when you need us...
Since 1983, our family have been running award winning nursing, residential
and dementia care homes throughout Lincolnshire, which constantly exceed
industry standards. Our philosophy is simple; Our residents and their families are
at the heart of everything we do!
Our homes extend a warm welcome to all visitors. Feel free to get in touch and
request a brochure by calling 0843 506 9452, emailing info@countrycourtcare.
com or visiting our website at www.countrycourtcare.com
A guide to Telecare continued
>> Who can Telecare help?
Telecare can help people who:
• are at risk of falls;
• are vulnerable due to reduced mobility or a disability;
• have a carer who may need support;
• have memory problems including dementia;
• have long-term health conditions such as epilepsy,
dementia and multiple sclerosis;
• have a learning disability and want to be more
independent;
• are starting to leave their home at inappropriate times;
or
• have recently been discharged from hospital.
What if I don’t have local responders?
Wellbeing Responders can visit a person after an alarm
has been raised to the monitoring centre. Sometimes
people do not have family or friends nearby or able to
respond when a visit is needed. The Wellbeing Response
teams visit as a family responder would visit, to check
everything is all right, provide reassurance and get any
further help needed. There is a charge for this optional
service of just £1.50 per week.
Are there any charges for Telecare?
There is a charge for using Telecare services. You can
rent or buy equipment from our wellbeing service
providers. Some people may be entitled to equipment
loaned free of charge from Lincolnshire County Council
if they meet the national threshold. Please contact your
health or social care practitioner or ring our Customer
Service Centre to see if this is something you wish to look
into more.
The monitoring fee contribution is just 36p per week
and we will install the equipment and explain how it all
works free of charge.
You can also explore more about what Telecare
can offer you and your family on our website
www.lincolnshire.gov.uk/telecare or go to
www.nhs.uk and search for ‘Telecare’.
You can also contact the Telecare team for general
information. Tel: 01522 554040
WHAT ARE THE CARE OPTIONS?
HOW WILL I KNOW WHICH TO CHOOSE?
WHAT IF MUM DOESN’T AGREE?
VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
CALL CARE SELECT FOR MORE INFORMATION:
0800 389 2077
21
Making life easier at home
In the living room
Plug with
Pl
i hh
handle
dl
Easi-reach
YB
NOR
Chair
Ch
i raisers
i
WHAT IS DIFFICULT FOR YOU?
GETTING IN AND OUT
OF CHAIRS
Standing up from sitting is difficult
SIMPLE SOLUTIONS
• Block of foam in chair base
• Buy ready-made chair raisers if your
COMPLEX SOLUTIONS
• Buy an electric riser chair
chair is too low
• Buy a new chair – get professional
help to make sure the height is right
• Take regular, gentle exercise
OPENING AND CLOSING
WINDOWS
Can’t reach the windows
Not secure to leave windows open
CONTROLLING THE HEATING
Can’t reach the controls for the fire
or heating
SWITCHING LIGHTS ON AND OFF
Can’t reach the switch
The switch is difficult to use
KEEPING WARM
Insulating your home
Affording the fuel
Carrying the fuel
WATCHING TV
Hearing the sound of the TV
22
• Move any furniture out of the way
• Install/purchase a fan
• Purchase a gadget to open/close window
• Remove the window opener
• Install environmental controls or
air-conditioning
• Install new windows
• Change the switches
• Fit a timer switch
• Purchase a standalone heater
• Move the heating controls
• Install new or additional heating system
• Install a light switch toggle
• Purchase a socket extension
• Purchase handi-plugs
• Move the light switches
• Replace the light switches
• Install environmental controls
• Replace the fire with a heater
• Apply for the winter fuel payment
• Use a trolley to safely transport the fuel
• Get a grant to insulate your house
• Change to a cheaper heating system
• Change to an easier-to-use heating system
• Use subtitles
• Purchase wireless headphones
• Request an assessment for a hearing aid
• Install a room loop
In the bedroom
Pillow raisers
Pill
i
EEasy grip
i scissors
i
M T
W T
F S
S
Bed
B
d raisers
i
Pill di
dispenser
GETTING IN AND OUT OF BED
Standing up from sitting on the bed
SITTING UP IN BED, TURNING
OR ROLLING OVER
Bed is too soft
Bedding is too heavy
Nothing to lean on
KEEPING WARM IN BED
Checking the safety of your electric
blanket
SIMPLE SOLUTIONS
COMPLEX SOLUTIONS
• Learn new techniques for moving safely
• Purchase a leg lifter
• Raise the bed
• Fit grab rails
• Use a transfer board
• Install a hospital bed
• Buy an electric adjustable bed
• Use a mobile hoist or a ceiling track hoist
• Change bedding
• Learn new techniques for moving safely
• Purchase a pillow raiser
• Change the mattress
• Buy a bed cradle/bed ladder
• Use a bed lever
• Buy a specialised mattress
• Install a drop-down rail
• Install an over-bed pole
• Buy a heavier duvet
• Buy thermal clothing
• Contact an electrician about any
electrical blanket safety concerns
GETTING DRESSED
Difficult to reach all of your body
• Learn new techniques for dressing
• Buy simple gadgets: long-handled shoe
• Consider home support
horn; elastic shoe laces; dressing stick;
button hook; stocking aids
• Contact ■ (see key below)
regarding an assessment of needs
CUTTING YOUR NAILS
• Buy easy grip scissors
• See a podiatrist
Can’t reach your feet
Hard to hold scissors
TAKING YOUR TABLETS
• Ask your pharmacist for an easy to
Opening bottles
Remembering to take tablets
open bottle
• Keep a note when you have taken a tablet
• Get a pill dispenser with days and times on
• Get an automatic pill dispenser
• Ask someone to prompt you
READING THE TIME
• Buy a clock with larger numbers
• Buy a clock that ‘speaks’
Seeing the clock to tell the time
■ Customer Service Centre on 01522 782155.
23
In the kitchen
TTeapot tipper
i
Large h
handled
dl d cutlery
l
5
Pan handle holder
Liquid
Li
id llevell indicator
i di
Chopping b
board
d with
ith spikes
ik
Perching
P
hi stool
t l
SIMPLE SOLUTIONS
COMPLEX SOLUTIONS
REACHING CUPBOARDS
• Re-arrange things in cupboards/on
Cupboards are too high or low
Cupboards are too deep
Cupboard doors are too heavy
surfaces
• Buy an Easi-Reacher or Handi-Reacher
USING TAPS AND SWITCHES
• Fit tap turners
• Purchase Handi-Plugs
• Change switches
• Raise or reposition taps
• Fit lever taps or new taps
• Alter the kitchen
• Sit at a table
• Consider kitchen gadgets including:
• Use a food processor
• Purchase a perching/high stool
• Buy a trolley
• Change the height of the work surface
• Make space under the work surface for
Taps or switches are too awkward
Can’t reach taps or switches
CUTTING, CHOPPING,
PREPARING AND COOKING FOOD
knife with a thick handle; chopping
board with spikes; pan handle holder;
teapot tipper; lid gripper
Work surface too high or low
Hard to grip packets or jars
Hard to grip a knife
Pans or kettles are too heavy to lift
MOVING AROUND THE KITCHEN
your knees when sitting
• Re-organise the furniture
• Review mobility equipment used
• Adapt the kitchen
• Consider the suitability of the kitchen
• Use large handled cutlery
• Use a non-slip mat
• Use a lightweight insulated cup
• Use a cup with two handles
• Contact ■ (see key below) regarding an
• Buy a trolley
• Consider home support for meal times
Not enough space
EATING AND DRINKING
Cutlery is hard to grip
Food/plate keeps slipping
Can’t carry food to table
Can’t lift cup
• Alter the spring in the door closers
• Lower or raise the cupboards
assessment of needs
LAUNDRY AND IRONING
• Install a wall-fixed ironing board
Washing machine is too high or too low
Putting up ironing board
• Raise/lower the washing machine
• Change the washing machine or iron
24
In the bathroom
Grab
G
b railil
Shower b
Sh
board
d
5
Tap turners
Toilet seat and
d support fframe
Raised
R
i d toilet
t il t seatt
LLong-handled
h dl d sponges
SIMPLE SOLUTIONS
WASHING HANDS, FACE AND BODY
• Install tap turners
• Purchase a long-handled sponge
• Purchase a flannel strap
• Contact ■ (see key below) regarding an
Turning the taps
Standing at the basin
Basin is too low or too high
Can’t reach all parts of the body
HAVING A BATH
Turning the taps
Stepping into the bath
Risk of slipping in the bath
Getting up out of the bath
Washing your back
DRYING YOURSELF
Floor is slippery
Room is too cold
Difficulty in drying your body
USING THE TOILET
Toilet is too high or too low
Difficult to clean yourself
Flush lever is awkward
Toilet is hard to get to
CLEANING TEETH
Gripping the toothbrush
Standing at the basin
HAVING A SHOWER
Difficult to stand for long shower
Shower too high
Shower controls are awkward
Shower is slippery
COMPLEX SOLUTIONS
• Install lever taps or new taps
• Purchase a stool
• Raise or lower basin
assessment of needs
• Have a strip wash
• Purchase a non-slip mat for the bath
• Install tap turners
• Buy a long-handled sponge
• Use a half-step
• Install grab rails
• Use a bath board or bath seat
• Install lever taps or new taps
• Install a bath lift
• Use a mobile hoist
• Use a ceiling track hoist
• Replace the bath with a shower
• Convert the bathroom to a wet room
• Heat the bathroom safely
• Use a non-slip mat
• Purchase a towelling gown
• Change the floor covering
• Purchase a hot air body dryer
• Install a raised toilet seat
• Use a combined toilet seat and
• Review mobility equipment used
• Adaptation to bathroom
support frame
• Install a flush lever extension
• Contact ■ (see key below) for a
needs assessment
• Purchase a toothbrush gripper
• Purchase an electric toothbrush
• Use a stool
• Have a strip wash
• Use non-slip mats
• Purchase a half-step
• Contact ■ (see key below) for a needs
• Use a shower board
• Use a shower chair or stool
• Replace shower controls
assessment
25
Integrated Community Equipment Service (ICES)
Lincolnshire’s ICES service is a partnership between
Lincolnshire County Council and its Clinical
Commissioning Group partners.
The Integrated Community Equipment Service (ICES)
provides short- and long-term loans of equipment,
ranging from simple walking aids, through to larger
and more complex items such as pressure relieving
mattresses and hoists. Equipment may also be designed
to help you or to assist carers with the safer delivery of
care. The service can also include installation, servicing
and maintenance depending on the type of equipment
specified.
Assessments of your equipment needs and the
ordering of items are carried out by practitioners such as
occupational therapists, social workers, physiotherapists,
nurses or other health/social care professionals.
Common items of equipment are held within a
central warehouse. We have a targeted standard delivery
timescale to deliver the equipment to the service
user within five working days after the order is placed.
Technicians are trained to unpack and remove any transit
packaging to enable the item to be used. Occasionally,
complex equipment may require setting up. The health
or social care professional will provide some training and
demonstrate to the service user and carer how to use the
equipment.
As the service is a loan service there are facilities in
place to return items that are no longer required. To
arrange return of items please call 0845 121 2031 to
speak to someone who can help you.
Every effort is made to refurbish equipment to allow it
to be recycled for re-issue to someone else. This reduces
our costs and helps preserve our environment. Whilst
every effort is made to collect items within five full
working days after the request is logged, priority is given
to deliveries.
Occupational therapy
Occupational therapists can help you lead a more
productive, active and independent life using a variety of
methods, including the use of adaptive equipment. They
can assess your home for hazards and point out things
that contribute to falls.
Visiting you at home, an occupational therapist will
be able to suggest adaptations that will improve your
mobility and independence. Perhaps handrails up stairs
would be useful? Would a ramp up to your front door
help if you are in a wheelchair?
Alternatively, we can help you find equipment and
advice to stay independent at home.
Major alterations such as fitting a downstairs bathroom
or widening doorways, could be paid for with a Disabled
Facilities Grant (DFG), depending on your needs/
circumstances.
An occupational therapist will talk you through any
new equipment you may be given, as well as help you
apply for funding for major adaptations if you need
them. To start the ball rolling, contact us and explain
your circumstances. An assessment of your needs will
determine whether an occupational therapist will be the
best person to help and what charges (if any) you can
expect.
Getting help in your home
You may need some more help to live at home
independently. Care and support providers can offer a
range of different services which may include:
• home care – help with personal care such as washing and
dressing;
• ready-made meals – usually supplied frozen to reheat for
yourself;
• day services – available in care homes or community centres;
• respite care – residential care or care provided in your
own home to give you or your carer a break;
• housing adaptations – we can provide information about
equipment and adaptations to make it easier for you to
continue to live in your own home; and
• supported housing or extra care housing – provided by your
district or borough council and the independent sector.
26
Preparing meals
Community Meals, often known as ‘meals on wheels’, can
help ensure that people receive proper nutrition on a daily
basis, whatever their circumstances.
If you are aged 18 and over and are unable to prepare
and cook one hot meal a day, having your meals delivered
could help make life easier. You may need this service due
to a permanent situation such as sight loss, a physical or
learning disability, illness or a temporary situation such as
recovering after a stay in hospital, to help you maintain
your independence and quality of life.
Further information on meals on wheels can be found at
www.mychoicemycare.org.uk/i-need-help-with/livingat-home/preparing-meals/meals-on-wheels.aspx
If you, or the person you care for, find it difficult to get
to the supermarket, Wiltshire Farm Foods offers a range of
Getting help in your home continued
250 frozen meals and desserts, developed by its team to
give you a well-balanced, nutritious daily diet. The meals
can be cooked in a few minutes from the freezer in your
microwave or oven, making it easier for you to enjoy meals.
Wiltshire Farm Foods
Lincoln House,
Gibson Road,
Caenby Corner Estate,
Hemswell Cliff,
Lincs DN21 9QT
Phone: 01427 666130
Web: www.wiltshirefarmfoods.com
Home care
Home care is practical help with your personal care which
can be provided in your own home, to enable you to
remain independent for as long as possible and improve
your quality of life. This is usually help with day-to-day
personal tasks, which could include getting up, dressing,
washing, going to bed or help with eating. The service may
also be able to help you to contact other agencies who
can assist you with other special needs which have been
identified in your support plan. This may include laundry,
shopping, household chores, preparing meals or collecting
a pension.
If you are an older person who is in need of assistance
with everyday tasks, or have a physical or sensory disability,
learning disability or a mental health condition, then we
can arrange for help at home. The amount and type of
support you receive each week depends on what you and
the carer decide following an assessment of your needs.
Regardless of whether you are paying for your own care,
you have freedom of choice over who you choose.
Please note that home care services are chargeable.
You will be offered a financial assessment to ensure you
are not asked to contribute more than you can afford,
and some people pay nothing. However if you have more
than £23,250 in savings you will be asked to pay the full
or maximum cost of your home care services. Further
information on paying for care can be found on page 55.
Figures mentioned here may change over the life of this
Directory.
You can see a list of Lincolnshire’s care and support
providers on page 31.
Help in your home with maintenance and gardening
There is help available for maintaining property for
homeowners who would like to continue to live
independently and safely in their own homes.
Lincolnshire Home Improvement Agency
Lincolnshire Home Improvement Agency is an award-
winning charity which helps older people and people
with disabilities who would like to live independently and
safely in their own homes. The service helps to ensure
that your home is in good repair, warm and secure. You
may be finding this difficult to maintain, or you may
need an adaptation, and the Agency may be able to
help you to improve security and undertake repairs and
improvements.
If you can’t afford the cost of repairs and
improvements, the Agency will help you to look at other
options. These may include an insurance claim, a loan,
a lifetime mortgage (often known as equity release),
approaching a charity for help or a grant from the Council
or other organisations.
Handy person scheme – Lincolnshire Home
Improvement Agency offers a handy person scheme to
tackle small jobs in the home for older people and those
with a disability, across Lincolnshire. They may be able
to offer assistance with costs depending on individual
circumstances.
Trusted tradesman scheme – It’s important to have
trustworthy and reputable people working on your home.
Lincolnshire Home Improvement Agency runs a trusted
tradesman scheme where every member is vetted to
ensure they operate in a legal, decent, honest and fair
way. They share their information with the police and
Lincolnshire Trading Standards.
Gardening and Handyman Scheme (Lincoln area) – If
you are aged 50 and over and need help with gardening
and maintenance of your property then contact Age
UK Lincoln’s Handy Help Service. They can give you
information about local tradesmen who may be able to
help you. They also provide a minor repair service, for
example help with fitting door bells, locks and safety
devices, replacing light bulbs, smoke alarm batteries etc.
There is an hourly charge for this service.
Useful contacts
Age UK Lincoln
Activity Centre, Park Street, Lincoln, LN1 1UQ
Tel: 01522 696000
Web: www.ageuklincoln.org.uk
Lincolnshire Home Improvement Agency
Customer Relations Suite, Suite 3, Saracen House,
Crusader Road, City Office Park, Tritton Road,
Lincoln LN6 7AS
Tel: 01522 516300
Web: www.lincshia.org
27
KINGS COURT
NURSING HOME
Kings Court Nursing Home is a family run,
purpose built Nursing and Residential Home
which has built up a strong reputation across
the county for providing a high standard of
Nursing and Personal Care.
We specialise in delivering top quality care to our
residents providing a comfortable, secure and
happy home from home environment. We believe
in treating everyone as individuals and ensure our
care is person-centred promoting a thoroughly
enjoyable day to day experience.
THE
Local shops nearby
Close to public transport
Minibus or other transport is available
Lift and Wheelchair access
Television point in own room
In house chef catering for all diets
+LJKO\TXDOLÀHGDQGDWWHQWLYHVWDII
Full activities and entertainment programmes
C
ings
ourt
NURSING HOME
Church Street, Grantham NG31 6RR
Tel: 01476 576928
Fax: 01476 576927
www.kingscourtnursinghome.co.uk
An Understanding Approach To Care
Home care checklist
© 2015 Care Choices Ltd
These questions may be useful when considering using the services of a home care (domiciliary) provider to help you
build up a picture of how your care needs will be met in your own home.
People arranging and funding their own care either privately or through a Direct Payment or Personal Budget are able to
choose their own care worker or care agency.
Agency 1
£
p/h
Agency 2
£
p/h
Agency 3
£
p/h
Agencies
What experience does the agency have in your particular
field of need? Can they supply references for you to check?
How can you contact the agency in an emergency or
outside office hours?
1
2
3
1
2
3
Home care agencies providing personal care, must be
registered and inspected by the Care Quality
Commission. Ask to see a copy of their registration
certificate.
How hard or easy would it be to make a complaint and
how are things then put right?
1
2
3
How long has the agency been operating?
1
2
3
How many care workers would the agency assign to care
for you and would you see the same one every day? If
not, how does the staff rota operate and what happens if
your carer goes on holiday or is sick? Will you be notified
in advance that a different care worker will be attending?
Can you choose the care worker looking after you?
1
2
3
If this is a private contract ask for a copy of the agency’s
contract terms and read these carefully with someone
you trust. Get as much help as you can going over it
and ask any questions you may have before signing
anything. The Citizens Advice Bureau or Age UK
(sometimes called Age Concern in some areas) can
help with this. What training or support does the agency
give to its workers?
1
2
3
Notes:
1
2
3
29
www.allwayscare.com
COUNTRY SUPPORT LTD
We are a bespoke company providing
a professional service to cater for people’s
needs within the community.
Allways Care
Community Support Agency
All our staff are fully trained to a high standard.
113 Drummond Road,
Skegness, Lincolnshire PE25 3EP
Allways Care is a family run and owned service providing
care and support to people in their own homes throughout
Skegness and surrounding areas for the last 15 years.
We provide care for:
Types of Service
• Older People
• Personal Care
• Adults with Learning
Difficulties
• Medication Assistance
• Adults with Physical/
Mobility Difficulties
• Meal Preparation
We specialise in
• Dementia Care
• End of Life Care
• Companionship
• Shopping
• Outings
• Sitting Services/ Respite
Care
• Domestic Services
Our service is Safe,
Responsive, Caring,
Effective and Well Led.
• Doctors/Hospital
accompaniment
Tel: 01754 612720
e: [email protected]
Tel: 01603 407707
Providing care for you in your own home
24 hour live-in
care

Companionship

Housekeeping

Home from
Hospital

Palliative care

Carers breaks

www.purelycare.co.uk
Family owned and run, Purely
Care provides excellent care with
a range of conditions including
dementia, multiple sclerosis,
Parkinsons, stroke and terminal
illnesses. We are passionate about
enabling our clients to retain
their independence and remain
safely and securely in their own
homes. We provide live-in carers
throughout East Anglia. Call us
for an informal discussion about
how we can help you.
OUR SERVICES INCLUDE:
• Shopping • Medication
• Cleaning • Cooking
All of our staff are DBS approved
and medication trained.
• Theatre • Outings
We specialize in supporting all age groups
with varying abilities for example people
that use wheelchairs, stroke victims, the
elderly and learning disabilities etc.
• Companionship
We work in different areas of Lincolnshire which
are Sutton-on-Sea, Mablethorpe and
surrounding areas.
• Church • Hobbies
• All social activities
...and many more
Debbie Pollard:
01507 440941 / 07704 212851
Gilder Care Limited
Gilder Care is the multiple award winning agency
of choice for those who need support to live in
their own homes in Grantham and the surrounding
villages.
At Gilder Care, we believe that individuality is
everything. This is why, when you contact us, we
will listen to your needs and tailor a package of care
accordingly.
GILDER CARE - YOUR PEACE OF MIND IS OUR PRIORITY
We offer support with:
> PERSONAL CARE
> NUTRITIONAL CARE
> PRACTICAL CARE
> SOCIAL CARE
Gilder Care Limited
8-9 Withambrook Park, Londonthorpe Road,
Grantham, Lincs. NG31 9ST
E mail: [email protected]
www.gildercare.co.uk
or telephone: 01476 978077
WHAT ARE THE CARE OPTIONS?
HOW WILL I KNOW WHICH TO CHOOSE?
WHAT IF I MAKE THE WRONG CHOICE?
WHAT IF MUM DOESN’T AGREE?
CAN WE AFFORD IT?
VISIT THE NEW CARE SELECT WEBSITE
WWW.CARESELECT.CO.UK
CALL CARE SELECT FOR MORE INFORMATION:
0800 389 2077
30
Care and support providers
ACTION FOR CHILDREN DISABILITY LINCOLNSHIRE
Lincoln
Tel: 01522 546516
PD LDA SI
BLUEBIRD CARE (PETERBOROUGH & RUTLAND)
Stamford
Tel: 01780 480881
OP D PD LDA SI YA
ACTION HOMECARE
Long Sutton
Tel: 01406 365793
BLUEBIRD CARE LINCOLN ●
Lincoln
Tel: 01522 538656
OP D MH
AGE UK LINCOLN ●
Lincoln
Tel: 01522 696000
ALLIED HEALTHCARE
Grantham
Tel: 01707 254503
Lincoln
Tel: 01522 753290
Lincoln
Tel: 01522 753290
Spalding
Tel: 01775 723210
Advert page 16
OP D PD MH SI YA
OP D PD LDA MH SI
OP D PD LDA MH YA
OP D PD LDA MH SI YA AD
ALLWAYS CARE COMMUNITY SUPPORT AGENCY ●
Skegness
Advert page 30
OP D PD LDA MH SI
Tel: 01754 612720
AMBASSADOR HOMECARE LIMITED
Lincoln
Tel: 01522 528455
AMBER CARE
Market Rasen
Tel: 01673 308501
OP D PD SI YA
OP D PD LDA MH SI YA
AN DARACH CARE
Swinderby
Tel: 01522 869008
ANGLIA CARE AND DOMESTIC
SUPPORT SERVICES LTD
Spalding
Tel: 01354 705012
AUTISM CARE COMMUNITY SERVICES
(LINCOLNSHIRE)
Lincoln
Tel: 01526 322444
BEECHES, THE
Louth
Tel: 01507 603862
LDA YA
OP D PD SI YA
LDA
OP
OP D PD SI YA
BOULTHAM PARK
Lincoln
Tel: 01507 478482
PD LDA SI YA
BOURNE (MENCAP HOUSING AND SUPPORT)
Bourne
Tel: 01778 423726
BSPOKE SOCIAL CARE
Lincoln
Tel: 07919 597073
OP D PD LDA MH YA
BUTTERFLIES CARE & SUPPORT LTD
Lincoln
Tel: 07538 742693
CARE 4 U SERVICES LTD
Lincoln
Tel: 01522 704504
Advert page 20
CARE UK HOMECARE
LIMITED LINCOLN
Lincoln
Tel: 01522 705607
CAREWATCH (LINCOLN)
Lincoln
Tel: 01522 544580
OP PD LDA MH
OP D PD SI YA
CARE AT YOUR HOME
Market Deeping
Tel: 0843 506 9452
CARE FIRST
Horncastle
Tel: 01507 524379
LDA
CHARISMA SERVICES
Grantham
Tel: 07791 238742
CLARRIOTS HOME CARE LTD ●
Manby
Tel: 01507 328390
OP D PD SI
Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
Bands
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
● Lincolnshire Care Association member - see page 59
Advertisers are highlighted
31
D PA
Telephone: 01775 630411
Your Local Care Provider
On Duty 24 Hours a Day, Every Day
Our Person Centred service ensures our
clients are in charge of their care and how
it is delivered.
Our staff are specialist trained in End Of
Life Care to provide a palliative service at
home.
We work closely with Saint Barnabas,
Marie Curie and Macmillan nurses to ensure
a one-to-one continuity of care to our client and
their loved ones at this most sensitive time.
Our service also covers:
Temporary Cover to Nursing and Residential Homes
Community Domiciliary Care
Supported Living
Working with Physical and Learning Disabilities
Respite Cover
Live in Care
Dementia Care
The Care Quality Commission has inspected our service and has rated it:
GOOD, SAFE, EFFECTIVE, CARING, RESPONSIVE AND WELL LED
We strive to maintain a high level of service through training
and the dedication of our staff.
Care and support providers continued
COMMUNITY OPTIONS
North Hykeham
Tel: 0845 004 2323
COMMUNITY SUPPORT SERVICES
Mablethorpe
Tel: 01507 478482
LDA
HOME INSTEAD SENIOR CARE
Bourne
Tel: 01778 243100
LDA
HOMECARE HELPLINE
Sleaford
Tel: 01529 497001 OP D PD MH SI
OP D PD
CRAEGMOOR SUPPORTING YOU IN LINCOLNSHIRE
Market Rasen
Tel: 01472 852282 OP PD LDA MH YA
HOUSING & CARE 21 l
Louth
Tel: 0370 192 4000 DIRECT PERSONNEL AGENCY LTD Advert page 32
Spalding
Tel: 01775 630411
HOUSING & CARE 21 – ELIZABETH COURT
Louth
Tel: 0370 192 4000
OP D PD MH SI YA
FIRSTPOINT HOMECARE BOSTON
Boston
Tel: 01205 330500
FOCUSABILITY SUPPORT AND CARE SERVICES
Lincoln
Tel: 01673 844423
FOR YOU HEALTHCARE LIMITED
Peterborough
Tel: 01778 219062 GILDER CARE LTD Grantham
Tel: 01476 978077
Advert page 30
GROSVENOR HOUSE CARE HOME
Gainsborough
Tel: 01427 616950
Advert page 42
H2H CARE SERVICE
Lincoln
Tel: 07528 114545
HALES GROUP LTD
Bourne
Tel: 01778 393723
Lincoln
Tel: 01522 305338
HELPING HAND
Grantham
Tel: 01476 577781
OP D PD
OP D PD YA
OP D PD LDA MH YA
OP D PD YA
HOME FROM HOME CARE SERVICES LTD
Spalding
Tel: 01406 363686
OP D PD SI YA
HOUSING AND SUPPORT SOLUTIONS – LINCOLN
Lincoln
Tel: 01522 683857
LDA
HOWARDS COURT
Boston
Tel: 01993 772885
LDA MH YA
LAURELS, THE
Lincoln
Tel: 01904 430600 OP PD MH SI YA
LIBERTAS l
Louth
Tel: 01507 206666
OP MH YA
LIBRA LODGE
Spalding
Tel: 01406 425664 LDA
LINCOLNSHIRE DOMICILIARY CARE BRANCH
Bourne
Tel: 01778 424241
OP PD LDA MH SI YA
LITTLE BROCKLESBY HOME CARE
Grimsby
Tel: 01469 569959 MEADOWS HOMECARE SERVICES Grantham
Tel: 01476 574353
MEARS CARE - LINCOLN
Lincoln
Tel: 01522 569779
OP D PD MH SI YA
OP D PD SI YA
MIHOMECARE l
Boston
Tel: 0333 121 4601
OP D PD MH SI YA
Bands
l Lincolnshire Care Association member - see page 59
33
Care and support providers continued
NAMRON CARE PROVIDER LTD
Lincoln
Tel: 01522 802603
THERA EAST ANGLIA
Grantham
Tel: 0300 303 1281
LDA
NAVIGATION SUPPORT & CARE SERVICES LTD
Lincoln
Tel: 01522 539626
OP D PD LDA MH YA
THERA EAST MIDLANDS ●
Grantham
Tel: 0300 303 1282
LDA
NORTH WARREN HOUSE
Gainsborough
Tel: 01427 612171
THERA NORTH
Grantham
Tel: 0300 303 1283
LDA
OP D LDA YA AD
OP
ONE TO ONE HOMECARE (UK) LIMITED
Gainsborough
Tel: 01427 668885
OP D PD LDA SI YA
THERA SOUTH MIDLANDS
Grantham
Tel: 0300 303 1808
PRESTIGE NURSING SLEAFORD
Sleaford
Tel: 01529 414818
THERA SOUTH WEST
Grantham
Tel: 0300 303 1254
LDA
PURELY CARE
Norwich
Tel: 01603 407707
THERA WEST
Grantham
Tel: 0300 303 1284
LDA
Advert page 30
RALPHLAND HOMECARE
Boston
Tel: 01205 722332
OP D PD LDA SI YA
RUSSELL GREEN CARE HOME
Woodhall Spa
Tel: 01526 352879
SEVACARE ●
Lincoln
Tel: 01522 525000
OP D PD SI
OP LDA SI YA
TOWN AND COUNTRY CARE
Boston
Tel: 01205 354329
TOWNGATE EAST, 20
Market Deeping
Tel: 01778 342091
OP YA
TRUST HEADQUARTERS
Sleaford
Tel: 01529 222220
OP D PD MH YA AD
SHARON BRINKMAN CARE SERVICES LTD
Spalding
Tel: 07746 445519
OP D PD MH YA
VOYAGE (DCA) (LINCS)
Sleaford
Tel: 01529 488996
OP D PD LDA SI YA
SUNNY VIEW HOME CARE ●
Skegness
Tel: 01754 762795
WALNUT CARE AT HOME ●
Boston
Tel: 01205 280101
SUTTON LODGE HOME SUPPORT
Mablethorpe
Tel: 01507 441800
THERA EAST
Grantham
Tel: 0300 303 1253
OP D PD
LDA
OP D PD LDA SI
WITHAM VALLEY CARE GROUP - DCA
Norton Disney
Tel: 01522 789776
WELLBEING HOME CARE
Spalding
Tel: 0800 048 4172
LDA
Advert page 10
OP D PD YA
Bands
34
Do you look after someone?
We’re here to support you
Who is a carer?
You are a carer if you provide unpaid help and support to a
family member, friend or neighbour who would otherwise
not be able to manage to live independently or whose
health or wellbeing would deteriorate without this help.
Support for carers
We recognise that caring can have a major impact on your
life and having help and support can make your caring role
easier. To help support carers the following information
and support is available to all carers who look after a
resident in Lincolnshire:
• information and advice on many subjects that are
relevant to carers;
• carers’ newsletter which shares news, events and carers’
experiences, search ‘carers newsletter’ on
www.lincolnshire.gov.uk;
• details of carers’ support groups;
• learning opportunities which help you in your caring role,
for example, understanding a diagnosis;
• Carer’s Emergency Response Plan – this is a plan created
by you which provides detailed instructions for others to
follow in an emergency situation. This can provide peace
of mind for you and the person you care for;
• opportunities where you can become involved, as little
or as much as you wish, in helping to support and raise
awareness of carers and work with organisations to help
shape and influence health and care services; and
• carer’s assessment where a carer appears to have a need
for support. An adviser can discuss this with you.
‘And how are you?’ is the Joint Carers’ Strategy
2014-18, recognising, valuing and supporting carers in
Lincolnshire; search ‘Joint Carers Strategy’ on
www.lincolnshire.gov.uk
How to contact the services
Lincolnshire County Council is the first point of contact for
all referrals and general enquiries regarding support for
carers. You can contact them from 8am to 6pm, Monday to
Friday (except on public holidays) on 01522 782224. In an
emergency, out of these hours, phone the Emergency Duty
Team on 01522 782333.
What is a carer’s assessment?
A carer’s assessment is a way of identifying any needs and
support that a carer has in relation to their caring role. The
assessment will not judge a carer’s ability or the way the
caring role is carried out. It is an opportunity to discuss how
things are, whether or not any support might be needed
and how the support can be provided for the individual’s
circumstances.
The assessment will consider:
• the impact of the caring role on the carer;
• the things a carer wishes to achieve in their day-to-day
life;
• a carer’s view about their willingness or ability to carry on
caring;
• a carer’s wishes around engaging in work, education or
volunteering; and
• a carer’s wishes regarding social engagement and access
to the community.
Where to go for a carer’s assessment
A carer can request a carer’s assessment if they provide
or intend to provide care for an adult by contacting the
Lincolnshire County Council on 01522 782224 between
8am and 6pm, Monday to Friday (except on public
holidays).
What will happen following an assessment?
If a carer appears to have needs for support an assessment
is undertaken. The carer will then be informed of whether
or not they are entitled to support from us. To establish
eligibility for support the following national eligibility
criteria for carers will be applied.
Carers’ National Eligibility Criteria
A carer meets the eligibility threshold if all three criteria
listed below are met:
1. A carer’s need for support arises because they are
providing necessary care to an adult. For example, if the
carer is providing care and support for needs which the
adult is capable of meeting themselves, the carer may not
be providing necessary care.
2. As a result of the caring responsibilities, the carer’s
35
What is a carer’s assessment? continued
physical or mental health is either deteriorating or is at risk
of deteriorating; or the carer is unable to achieve any of the
following outcomes:
• carrying out any caring responsibilities the carer has for a
child;
• providing care to other persons for whom the carer
provides care;
• maintaining a habitable home environment in the carer’s
home;
• managing and maintaining nutrition;
• developing and maintaining family or other personal
relationships;
• engaging in work, training, education or volunteering;
• making use of necessary facilities or services in the local
community including recreational facilities or services;
and
• engaging in recreational activities.
3. As a consequence there is, or there is likely to be, a
significant impact on the carer’s wellbeing.
Support
If a carer has eligible support needs a support plan will be
produced. The plan, which will be carer-led, will set how the
carer’s needs will be met. A carer can choose to have a Direct
Payment and use the money that they receive from us to
arrange their own support.
If a carer is not eligible for support according to the
national eligibility criteria, the carer will be provided with
written information and advice in relation to their caring role.
Getting out and about
We know that life is not easy when you are stuck at home
all day, particularly if you need a little extra support.
Getting out, taking part in leisure activities and
socialising with friends can make all the difference.
Day opportunities and day care
Day opportunities
By ‘day opportunities’ we mean the things or activities
people may want to do during the day. This covers all
opportunities for people whether it be in the day, evening
or at the weekend. We used to call this day services and/or
day care.
We want you to have more choice and control about
what you do during the day. Personalisation will enable you
to make such choices and control the services you choose
to receive.
Whilst the list below focuses on traditional buildingsbased day centres, you may prefer support to do things in
your community. You are able to use your Personal Budget
to buy support directly from a care and support provider
and to help you to do the things you most enjoy. We may
be able to help you to develop such opportunities and tell
you what alternatives may be available in your area.
Day care is a popular service offered to people who need
some help with personal or practical care and are unable to
get out and about by themselves.
Day care is usually available in a resource centre,
community building or a residential home and offers
more support than an ordinary day centre can provide.
Professional caring staff can support you with personal
care, such as going to the toilet, reminding you to take
36
medication or help with washing or bathing. You may
also be able to have a hot meal and drinks during the day
and a chance to socialise and to take part in a number of
activities.
Day opportunities often provide valuable help in
sustaining independence for people. They are provided in a
variety of locations including care homes, specially adapted
premises and purpose-built centres or in the community.
These services aim to help you retain independence in your
own home, live healthily and sometimes give a break to a
carer or family member who is helping to support you.
Some services may be specialised, catering, for example,
for people with dementia, or other high-dependency
needs. In all cases, good day services should provide a
stimulating environment able to address individual needs,
including physical or mental frailty and still be met through
a Personal Budget. To find out more about whether a Direct
Payment could help you access these services, see page 13.
Access to day opportunities may be arranged privately
in many cases by approaching the service provider directly.
Some providers will tailor the support to meet your needs
if you want to do something more suited to you as an
individual.
You may also contact us to request an assessment of
your needs by phone on 01522 782155 or by email to
Day opportunities and day care continued
[email protected]
The kind of day opportunities we might arrange will
depend on your needs. Priority is given to those whose
independence is most at risk.
We are currently working with service providers, micro
providers and personal assistants to develop day activities.
Please note that day opportunities are chargeable. You
will be offered a financial assessment to ensure you are
not asked to contribute more than you can afford, and
some people pay nothing. However, if you have more
than £23,250 in savings you will be asked to pay the full or
maximum cost of your day care.
Figures mentioned here may change over the life of this
Directory.
Day care and day centres
ADDERLEY HOUSE
Long Sutton Tel: 01406 364309
OP D PD MH SI AD
ADDERLEY HOUSE LTD
Spalding Tel: 01406 364918
OP
CAPRICORN COTTAGE
Holbeach Tel: 01406 425067
OP D LDA
CARE FOR ALL
Immingham Tel: 01469 520000
OP
ADULTS SUPPORTING ADULTS ●
Sleaford Tel: 01529 416270
CAYTHORPE RESIDENTIAL HOME
Caythorpe Tel: 01400 272552
AGE UK BOSTON & SOUTH HOLLAND
Boston Tel: 01205 364161
OP
COTTAGE RESIDENTIAL HOME, THE
Nocton Tel: 01526 320887
AGE UK KESTEVEN
Sleaford Tel: 01529 302843
OP
CREE CENTRE (GRANTHAM & DISTRICT MENCAP) ●
LDA
Grantham Tel: 01476 566050
AGE UK LINCOLN
Lincoln Tel: 01522 696000
Advert page 16
OP D PD MH SI
DIGBY COURT (OSJCT)
Bourne Tel: 0800 988 8133
AGE UK SPALDING DISTRICT
Advert page 38
OP PD
DROVERS CALL CARE HOME
Gainsborough Tel: 01427 678300
Advert page 70
OP D
OP D
Advert page 7
OP PD
Advert page 68
OP D PD
LDA YA
ERESBY HALL (OSJCT)
Spilsby Tel: 0800 988 8133
Advert page 7
OP D
ASHTREE HOUSE
Withern Tel: 01507 450373
Advert page 76
OP D
ERMINE HOUSE (OSJCT)
Lincoln Tel: 0800 988 8133
Advert page 7
OP
BERNADETTE HOUSE
Advert page 72
OP D
FIELD HOUSE
ASHRIDGE
Boston Tel: 01205 366922
OP D
BOULTHAM PARK HOUSE (OSJCT)
Advert page 7
Lincoln Tel: 0800 988 8133
OP D PD LDA MH SI AD
FIVE BELLS RESIDENTIAL CARE HOME
Folkingham Tel: 01529 497412
OP D PD
BLENHEIM CARE CENTRES
FORGET ME NOT DAY CENTRE
Grantham Tel: 01476 594533
OP D MH
OP PD YA
BRAMHALL
Tattershall Tel: 01526 342632
BRANTLEY MANOR CARE HOME
OP
FOTHERBY HOUSE
Louth Tel: 01507 607237
OP
Advert page 72
OP D
FOXBY COURT (OSJCT)
Gainsborough Tel: 0800 988 8133
Advert page 7
OP
OP D LDA
FOXBY HILL CARE HOME
OP D PD MH SI YA
BUTTERFIELD CENTRE (AGE UK), THE
Bourne Tel: 01778 421422
Bands
37
Day care and day centres continued
GREENACRES CARE HOME
Caistor Tel: 01472 851989
OP
Heckington Tel: 01529 460935
OP D PD MH
GROSVENOR HOUSE CARE HOME
Advert page 42
OP D PD YA
GROVE, THE
Horncastle Tel: 01522 500710
OP
HADLEIGH CARE
Immingham Tel: 01469 572514
OP D
HARTSHOLME HOUSE (OSJCT)
Lincoln Tel: 0800 988 8133
Advert page 7
OP D
HEATH FARM ●
Scopwick Tel: 01526 322444
LDA
HOLLAND HOUSE NURSING HOME
Market Deeping Tel: 0843 506 9452
Advert page 20
OP
HOLMLEIGH CARE HOME
Navenby Tel: 01522 810298
OP
KEB HOUSE
Appleby Tel: 01724 733956
OP D
KIRK HOUSE HOME FROM HOME CARE
Dorrington Tel: 01790 763380
LAURELS NURSING HOME, THE
Holton Cum Beckering Tel: 01673 858680
LINKAGE COMMUNITY TRUST
Grimsby Tel: 01790 752499
LDA
OP D
LDA
LITTLE BROCKLESBY HOUSE
Grimsby Tel: 01469 561353
OP D
Age UK Spalding District
Day Care in a purpose built modern building providing
friendly, professional care to local elderly people
Services are
Price of Day Care:
£23.00 (a day)
Price of Dementia
Care (£8.00 per hour)
࠮
࠮
࠮
࠮
Spa Bath
Hairdresser/Beautician
Chiropodist
Entertainment
࠮
࠮
࠮
࠮
Outings
Daily Activities
Transport
Freshly cooked food
Dementia Day Care is also provided to meet individual needs with
trained staff in a quiet environment with a secure garden area.
1 The Meadows, Spalding, Lincs PE11 1XR
Tel 01775 720305 ࠮ email [email protected]
or visit www.ageuk.org.uk/spaldingdistrict
MANOR CARE CENTRE
Advert inside front cover
East Kirkby Tel: 01790 763381
OP D MH
MANOR GATE CARE HOME
Boston Tel: 01205 366260
OP D
MEADOWS SANDS CARE HOME
Skegness Tel: 01754 762712
OP D
MONSON RETIREMENT HOME
Advert page 74
OP
NAVIGATION SUPPORT & CARE SERVICES LTD ●
NEWARK AND SHERWOOD DAY SERVICES,
NEWARK SITE
Newark Tel: 01636 687444
OP LDA
NEWHAVEN RESIDENTIAL HOME
Huttoft Tel: 01507 490294
OP LDA
NORTH HYKEHAM DAY CENTRE
North Hykeham Tel: 01522 689534
OP
NORTH WARREN HOUSE
OP
OLD HALL RESIDENTIAL CARE HOME, THE
Halton Holgate Tel: 01790 753503
OP D
OLD RECTORY, THE
Saxilby Tel: 01522 702346
OP D
OLD RECTORY, THE
Stickney Tel: 01205 480885
OP D PD
ORCHARD HOUSE CARE HOME
Mablethorpe Tel: 01507 472203
OP D PD YA
PATCHETT LODGE (OSJCT)
Holbeach Tel: 0800 988 8133
Advert page 7
OP PD
PHOENIX CARE CENTRE
Chapel St Leonards Tel: 01754 872645
POPLARS, THE (OSJCT)
Market Rasen Tel: 0800 988 8133
OP D
Advert page 7
OP D
QU’APPELLE CARE HOME
Bourne Tel: 01778 422932
REACH DAY CENTRE
Newark Tel: 01636 671939
OP D PD SI
OP PD LDA MH SI YA
RIDLINGTON DAY CENTRE
Boston Tel: 01205 368449
OP D
Bands
38
Day care and day centres continued
SENSE EAST - THE HAMMOND CENTRE
Nettleham Tel: 01522 595777
PD LDA SI YA
SKEGNESS DAY CENTRE
OP
SKIRBECK COURT (OSJCT)
Boston Tel: 0800 988 8133
Advert page 7
OP
SUMMERFIELD REST HOME
Sutton-on-Sea Tel: 01507 441969
SUNNY VIEW HOME CARE
OP D
THERA TRUST
Boston Tel: 0300 303 1280
THORPE HALL (SUE RYDER)
Peterborough Tel: 01733 330060
LDA
OP YA
WHITE GABLES CARE HOME
Boston Tel: 01205 723874
Advert page 65
OP D PD
WHITEFRIARS (OSJCT)
Stamford Tel: 0800 988 8133
Advert page 7
OP D
WILLAN HOUSE
Stainfield Nr Wragby Tel: 01526 398785
OP D
WILLOW COURT
Cherry Willingham Tel: 01522 595391
OP D
WILLOWS, THE
Rippingale Tel: 01778 440773
OP D
WISPINGTON HOUSE
Saxilby Tel: 01522 703012
OP D PD SI
WYNGATE RESIDENTIAL CARE HOME
Mablethorpe Tel: 01507 477531
OP D PD
Bands
What if day care or a day centre isn’t for you?
Practical support is available to help you if you have a
learning or physical disability, or a sight and hearing
impairment, to become more involved and use the
amenities in your local community. An assessment to
work out just what type of practical support is needed to
help you get out and about.
Support can include trained staff helping you learn
how to use public transport by yourself, building your
independent living skills and enabling you to remain an
active part of your community.
Transport services
There are a number of different bus companies running
throughout the county which can help you get out and
about. If you are finding it difficult to use public transport
due to a disability or mobility problem, community
transport offers a number of different ways to get out and
about to the shops and other local amenities.
Blue Badge scheme
The aim of the Blue Badge scheme is to help disabled
people who have severe mobility problems to access
goods, services and other facilities by allowing them to
park close to their destination. The scheme provides a
national range of on-street parking concessions for Blue
Badge holders who are travelling either as a driver or
passenger.
Contact:
Lincoln Dial-a-Ride Tel: 01522 544983
Blue Badge Tel: 01522 782232
Care homes and housing options
You may feel that you have exhausted all the options
to remain living at home, and that it is time to look at
moving into more purpose-built accommodation with
support. In this section we also describe the different
levels of care you, or the person you care for, may require
if you decide to move to a residential environment.
Extra care
Extra care housing supports you to live independently
in your own home for as long as possible. Extra care
provides a secure environment with care services
available 24 hours a day in your own home. Each
apartment has a kitchen, bathroom, up to two bedrooms
and a living room. The developments provide communal
facilities, such as a restaurant and a hair salon, as well as
areas to hold regular social activities.
>>
39
Extra care continued
>> Although it varies from scheme to scheme, there
is the opportunity to rent, part purchase or fully own
an apartment. Whichever of these options you choose,
your apartment will be your home. Should you currently
benefit from financial help paying your rent or receiving
support, this will still be available subject to your
circumstances.
In Lincolnshire, there are currently extra care schemes
in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston,
Skegness and Sutton-on-Sea. We are working closely with
the developers to increase the number of schemes, which
are managed by registered social landlords.
Extra care housing enhances the offer to older people
when they feel they require a little more support.
Providing peace of mind that someone is always on
hand to help if required is at the core of the vision and is
something we are seeking to increase the availability of
throughout Lincolnshire.
Please note that extra care is chargeable. You will be
offered a financial assessment to ensure you are not asked
to contribute more than you can afford, and some people
pay nothing. However if you have more than £23,250 in
savings you will be asked to pay the full or maximum cost
of your day services. For more information, see page 57.
Figures mentioned here may change over the life of
this Directory.
Extra care housing scheme contacts
• Mayfields, Boston - Mayflower Housing
Tel: 01205 318500 or 0300 365 5000 or 01205 360147
• Brick Kiln Place, Grantham – LACE Housing
Tel: 01476 516358
• Elizabeth Court, Louth – New Linx Housing
Tel: 01507 354004
• Eslaforde Gardens, Sleaford – North Kesteven District
Council Tel: 01529 414155
• Olsen Court, Lincoln – LACE Housing Tel: 01522 522458
• Reverend Bill Baker Court, Sutton on Sea – Anchor
Housing Tel: 0845 140 2020
• Worth Court, Bourne – LACE Housing
Tel: 01778 423138
• Barratt Court – Waterloo Housing, Lyndhurst Avenue,
Skegness, Lincolnshire, PE25 2PQ
Tel: 0800 435 016 or 01754 899500
Residential & Nursing Care Home
Stamford | Lincolnshire
Making new friends
Priory Court Care Home, situated in the heart of the historic town of Stamford and overlooking
the ruins of St Leonard’s Priory, is now under new ownership. Run by leading care provider
Avery Healthcare, the Home brings to Lincolnshire and the surrounding areas leading care
provision from a national company with an award winning reputation.
With hotel standard services and dining, the best in clinical care, and a varied programme
of daily activities, we make life fun and interesting at Priory Court.
Priory Court offers:
• Generously proportioned en-suite bedrooms
• Restaurant standard food prepared daily
• Vibrant lounges, comfortable quiet rooms & elegant communal dining areas
• Hotel standard support services including a daily programme of therapeutic activities
• Large garden with mature trees, lawns and pagoda.
Come and see for yourself, call 01780 766130
Manager: Julie Britten | www.averyhealthcare.co.uk | [email protected]
40
Sheltered housing
Sheltered or retirement housing is suitable if you
like living independently but want the reassurance
of knowing that assistance is on hand if there is an
emergency, or if you expect to be away from home for
long periods and need to know your home is safe. Often
called retirement housing, there are many different types
of sheltered schemes, available both to rent and to buy.
Schemes usually consist of between 15 and 40 dwellings.
These may be bed-sitting rooms, self-contained flats,
bungalows or luxury apartments.
Some schemes are simply housing designed to meet
the needs of older people and linked to a community
alarm. The majority of schemes have a scheme manager/
warden and community alarm service. There are often
communal facilities such as a lounge, laundry, guest flat
and garden. Meals are not normally provided but a few
schemes include a restaurant and some can arrange
hot meals.
Care homes
All care providers in the country must be registered with
the Care Quality Commission. All services are inspected
by the Commission, which reports on its findings and
awards quality ratings so that the public can easily see the
standard of a service. These inspection reports, and the
quality ratings, are available from the care home or the
Care Quality Commission website at www.cqc.org.uk
Care homes offering personal care only
These are commonly referred to as residential care homes.
If you are reasonably active but would like greater security
and care, subject to a needs assessment, a care home only
offering personal care may be the option you choose.
Personal care includes bathing, feeding, dressing, and
help with moving but it must be paid for if your capital/
savings exceed £23,250.
For more information about fees and charges for care
homes, please see page 57. Listings of care homes in
Lincolnshire begin on page 65.
Care homes with nursing
These are homes previously called ‘nursing homes’. If you
think you may need nursing care in a home, you will need
to be visited by Adult Care to access the care you may
need. This visit might be in your own home or in hospital
if you have been ill. You will be fully involved in planning
your care needs.
If a care home providing nursing care is the best
solution for you, we will give you information to help you
find a home that meets your requirements. The cost of the
nursing care part of your fees is paid by the NHS to
the home directly. This is called NHS-Funded Nursing
Care. Currently this is a flat rate of £112.00 per week. It is
important that you get your nursing assessment done
before you go into the home. You can contact the nurse
case management teams for your area through the
Clinical Commissioning Group that your GP belongs to.
Personal care is not paid for by the NHS and must be
paid for by you if your capital/savings exceed £23,250. See
page 57 for further information about paying for care and
page 15 for an explanation about being assessed for care
services.
Listings of care homes with nursing begin on
page 65.
Figures mentioned here may change over the life of
this Directory.
Choosing a care home
Our priority is to enable you to stay in your own home,
with the right care and support you may need. Moving to
a care home is a major step, and before considering this,
it is very important to make sure that you have explored
all the support options available to enable you to remain
at home as support options are developing all the time.
A social worker can help you find out more. Contact the
Customer Service Centre on 01522 782155 or explore
Once you are sure that a care home really is the right
option for you or your relative, you might find these
tips helpful.
Tips for choosing the right home:
• you might find it helpful to visit the home more than
once, perhaps at different times of the day;
• you can often get an idea of how well a home is run
just through your first impressions;
• read the Care Quality Commission reports. Copies of
the inspection reports are available on its website at
www.cqc.org.uk or by telephoning 03000 616161;
and
• you may want to obtain a copy of the most recent
reports for the homes that you are considering.
41
Care homes checklist
Home 1 ......................................................................................................................................................
£ ............... p/w
Home 2 ......................................................................................................................................................
£ ............... p/w
Home 3 ......................................................................................................................................................
£ ............... p/w
Atmosphere
• Does the home have a friendly and welcoming
atmosphere?
1 2 3
The building (continued)
• Are toilets clearly indicated?
• Will the home meet your security needs?
• Does the home appear well decorated and well
kept, and feel homely?
Bedrooms
• Does the home smell clean and fresh?
• What is the range of choice of rooms available?
• Does the home seem a comfortable temperature for
you and other residents?
• Do the rooms have a view that you can see from
your bed or chair?
Staff
• Are rooms available for couples?
• Do staff treat the residents in a friendly manner, and respect
their wishes on how they would like to be addressed (e.g. as
Mr or Mrs or by first name)?
• How often will your room be cleaned?
• Do staff appear caring and attentive towards residents?
Friendly and helpful? Are they rushing around or do they
spend time talking to individual residents?
• How often would your bedroom be decorated, and can
you influence how it is done?
• Does there appear to be adequate members of staff on
duty to give enough individual attention?
Fellow residents
• Are there people of a similar age to you, with similar
interests who you will be able to get to know further?
• Do the other residents seem active and content, or are
they dozing in chairs with the TV on in the background?
Location
• Are there local facilities near the home, such as shops,
places of religious worship or pubs that you will be able to
access, and to which staff will take you when you want?
• Does the home have its own transport to enable you to get
around, and how does it use it?
• Is public transport easily accessible?
• Does the home help you to keep in touch with your friends
and family? Will staff help you read letters and write them,
help you make phone calls? Are there private phones,
is there email and internet access that is accessible to
individual need?
The building
• Is there a garden or outdoor area that residents can safely
access?
• Are there smoke detectors or fire extinguishers
visible throughout the home? Are fire exits and escape
routes clearly marked?
• What arrangements are there in place for making sure
that people are safe in the event of a fire?
1 2 3
• Will you be able to decide for yourself what time you
get up at and go to bed?
• Are you able to bring some of your own furniture, soft
furnishings and belongings to personalise your room?
• Are you able to lock the door to your room?
• Are you able to have a telephone (laptop or email access)
in your room?
• Are you able to have a TV in your room? With access
to what channels?
• Are there adequate power points to be able to plug in all
your electrical items, such as lamps, radio, stereo, minifridge?
Bathrooms
• Do the rooms have their own bathroom and toilet
en suite, and are they adapted to your needs?
• Is there a toilet within easy reach of your bedroom?
• Are toilets within easy reach of all communal facilities,
easy to find and clearly indicated?
Communal rooms
• Is there a choice of lounges?
• Is there a quiet room with no TV?
• Is there more than one TV room, so there can be
a choice of viewing?
• Are there small sofas so couples can sit together?
• Are there any musical instruments available?
• What is the home’s approach to smoking? Are there places
for smokers to smoke that do not impact on non-smokers?
• Are there call bells in the bedrooms and communal areas?
• Are you able to access a wide range of drinks at any time?
• Is it easy to find your way around? This may be particularly
important with regard to dementia.
• What is the home’s approach to allowing pets? Can you
bring yours?
>>
43
Communal rooms (continued)
1 2 3
Visitors
1 2 3
• Would there be an individual member of staff whose job is
to take a special interest in your welfare?
• Are there specific visiting times or are family and friends
welcome at any time?
• Can you help around the home if you want to?
• Will you be able to spend time with your friends and family
in private?
• Is it possible to buy items in the home such as stamps,
sweets and newspapers?
Personal possessions
• Is there a secure place where valuables can be kept?
• Does the home take responsibility for insuring residents’
possessions?
Meals
• Are you offered a choice of meals, and can you choose
when and where you eat breakfast, dinner and tea,
including in your own room?
• Can menus include food that you particularly like?
• Are you able to have or make a snack whenever you want?
• Does the food look tasty, well-balanced and nutritious,
and are the servings generous?
• Are you able to access a wide range of hot and cold drinks
at any time?
• When can you have an alcoholic drink, such as a glass of
wine with an evening meal, and what choice is available?
• How can you offer hospitality to your visitors such as
making them a drink or snack, or having them stay for a
meal?
• Is there anywhere for visitors to stay the night? Are children
welcome?
Personal care
• How can you have a say in the way you are looked after
or helped on a regular basis?
• How often will you be assisted to have a shower or a bath?
• Can you have the choice of a bath or shower, with
assistance, when you wish, without being hurried?
• Can relatives or friends help you with personal care if you
wish?
• Can you go out with assistance to a hairdresser or barber
regularly?
Health care
• Will you be allowed to manage your own medication?
• What time is the last meal of the day served?
• What are the arrangements for accessing your own GP?
• Do today’s menus give a choice of dishes?
• Are you able to keep the same doctor as you have now, or
is there a local doctor that accepts patients from the home?
• Can special diets be catered for?
• What are the utensils and crockery like and will they be
suitable for your needs?
Leisure activities
• Can you access chiropody and dentistry?
• What assistance is available for accessing external
appointments?
• Do the staff ask about you and your interests?
• If your health gets worse can you continue to live at the
home, with increased support from staff?
• Would you be able to carry on your existing hobbies or
activities?
• Is it a dual registered home, that can provide qualified
nursing care should your needs require this?
• Are there new activities that you could get involved in,
are regular classes held (e.g. exercise, games, music or IT
classes), and if so, what? Can you influence what activities
are run? Are people encouraged to do what they can for
themselves or do staff take over?
• What aids does the home provide?
• What access is there to activities organised in the
community?
Running of the home
• What is the registration of the home and will it meet your
needs on an ongoing basis?
• Who runs the home and is there a photo of them?
• Are there regular social events and activities, and if so what?
• Are they the owner or the manager?
• What outings do they arrange and how often?
• How long have they been running the home?
• Can you join in the gardening?
• How and when can they be contacted and what happens if
you need to contact them outside of their normal working
hours?
• Does a mobile library visit the home?
• Can you go for a walk alone or with a carer?
Religion & culture
• How many residents are there at the home?
• Can the home meet with your spiritual needs?
• Who is responsible
staff are there on duty:
• Is the home aware of, and interested in your cultural needs,
and can it meet them?
• Will the food served reflect your cultural needs?
44
and how many
- In the morning?
- In the afternoon?
- In the evening?
- At night?
Running of the home (continued)
• Are night staff awake or on call?
• What training do staff receive and are residents involved
in it?
• How does the home stay abreast of best practice
and can they give an example of any recent changes?
• What organisations does the home use to advise it on
matters of best practice?
Having a say
• How does the home get feedback from residents
or families?
• Is there a residents’ committee or group that you can be
part of you if you wish? Are you able to influence what
happens in the home?
• If you want to make a suggestion for improvement,
how can you do this?
• What examples can they give of a change made in
response to residents or families?
1 2 3
Terms and conditions (continued)
1 2 3
• What happens to your room if you have to go into hospital?
• In what circumstances might you be asked to leave the
home?
• Does the home accept the fee rates paid by Lincolnshire
County Council, if not will a third party top-up
be payable?
• What happens if you run out of funds?
Hearing impairments – now and in the future
• What arrangements are made for people who are hearing
impaired?
• Where are there loop facilities so that people who
are hard of hearing can hear the television?
• Do you get advice and visits from Hearing Impairment/
Deaf services?
Mobility issues – now and in the future
• What arrangements are made for people who use a
wheelchair or have other mobile impairments?
• Would your family/friends be invited to a review of your
care needs?
Terms and conditions
• Is there a written contract or agreement, and are you able
to see a copy before moving into the home?
• If you decide that you no longer want to stay at the home
how much notice would you need to give?
• Can wheelchair users move around the home easily?
If there is more than one floor, are there lifts?
• Will the home provide you with your own sling/hoist/
wheelchair if you need it?
• Does the garden have raised beds?
Visual impairment – now and in the future
• What arrangements are made for people who are sight
impaired?
• What is the weekly charge for the care you need?
• What does this charge cover?
• Are there talking newspapers, audio-books and help
with loading media into audio-equipment?
• Is there good lighting?
• Are there any additional charges payable, and if so what
does this cover?
• Does the environment meet the needs of people with
sight impairment, such as colour contrasting rails along
corridors, carpets with different textures, rooms that are
distinctly decorated?
• Do you get advice and regular visits from the Low Vision
Society?
• Are fees payable in advance or arrears, and are they payable
weekly or monthly?
• Are activities adapted and supported to make them
accessible for people with sight impairments?
Home care checklist – Page 29
• How often do the fees increase, and how is this increase
decided?
Care homes and Care homes with nursing
listing start on page 65
45
Dementia care homes checklist
Things to look for in care homes specialising in dementia. Please
use in conjunction with the care homes checklist on page 43.
The points below give you a good starting point of things to
look for in care homes specialising in dementia care. You can
use this checklist with the one for residential care on page 43 to
help you feel more confident in the choices you are making for
your loved one or the person you are caring for.
RESIDENTS
The best indication of a good home is that the residents appear
happy and responsive. Ask for more information on dementia
specific activities, i.e. reminiscence or features throughout
the home such as specialised signage that makes it easier for
people with dementia or memory problems to identify where
they are.
ACTIVITIES
In any home there should be a dedicated activities programme
that has been designed with all residents’ capabilities in mind,
and generally a dedicated activities coordinator is employed
to help deliver this with the other care staff in the home. It is
important to ask which of these activities have been planned
specifically for those who suffer from dementia or who have
other memory problems.
• Are reminiscence activities available?
• Ask about memory boxes.
• Will staff compile life story books with you and the person you are
looking for to give them a better understanding of their life?
STAFF
ACCESS
It is important to note whether the staff seem friendly and
caring towards residents and whether they treat them with
dignity and respect.
If the person with dementia or memory problems is likely to
need equipment or adaptations you may want to check:
• Ask if staff have specific training and experience in caring for
people with dementia.
• There is adequate signage as described earlier throughout the
home, to act as prompts and cues.
• Who will their key worker be? This should be someone you
and they can go to who will have detailed knowledge and
particular responsibility of their care.
• What is the home’s security policy about locking external
doors or being supervised and supported in outside areas?
BEDROOMS
What room will the person with dementia or memory problems
have?
• It can be worthwhile considering how easy it would be for
someone to find their way back to their room, if there is one
available on the ground floor to avoid the risk of falls.
MANAGER/HEAD OF HOME
A manager who is caring as well as efficient can make all the
difference to the atmosphere of a home. It is important for
you and the person to have a good relationship so you feel
confident in the general running of the home. It is worth talking
to the manager and any deputies they may have on how long
they have worked in the home, and their general experience.
Points to ask about:
• Ask if you can bring any personal items of furniture or
personal possessions such as photographs that are particularly
important to the person you are looking for. This can increase
familiarity with their surroundings, trigger memories and help
them settle in better.
• Do they have detailed knowledge and training of dementia?
Can they deal with any difficulties that may arise in an
understanding way?
The following sections have been included to help you
understand the different terms you may come across
when arranging care for you or someone else, depending
on your level of need for care and support. If a care home
or care home with nursing is the right option, this will be
chosen following an assessment and discussion with you
and your family or carer.
• Will they be conducting the initial assessment of the person
requiring care in their own home or current place of residence?
Intermediate care
Intermediate care differs from respite care. While respite
care provides care on a temporary basis, intermediate care
is designed to rehabilitate you and enable you to manage
by yourself. Intermediate care, including care home fees,
provided by the NHS, is free. It can be provided in your
own home or in a care home and is usually limited to a
maximum of six weeks.
46
Based around a programme of therapy and treatment,
intermediate care is designed to make you as independent
as possible. The structured programme of support may
mean that you do not have to go into hospital at all, or
may enable you to get home faster after you finish hospital
treatment, but cannot manage independently at home.
Ask your care manager for further details.
Continuing care
Continuing care is the name given to the care needed
by an adult who because of disability, accident, illness or
the effects of getting older, requires help over a period
of time to manage their daily life. It is a package of care
that involves services and funding from both the NHS and
social services and is available in a range of settings. All
NHS healthcare is provided free of charge. Social services
care provision is means-tested and you pay either a
contribution or the full cost depending on your financial
situation and the setting in which your care is provided.
An assessment is carried out by health and/or
social care professionals to identify and prioritise your
needs. The assessment will be used to determine who
is responsible for providing and funding the services
to meet your assessed needs. Decisions on how and
where services will be provided will be made with your
involvement.
If you have been assessed as requiring care in a
registered care home with nursing and you are not
eligible for NHS continuing healthcare the NHS will pay
a contribution towards the cost of your nursing care. See
‘NHS-Funded Nursing Care’ on page 56.
NHS continuing healthcare
NHS continuing healthcare is a package of continuing
care that is arranged and funded solely by the NHS. If
an assessment of your needs identifies that you have
a ‘primary health need’ you will be eligible for NHS
continuing healthcare. This means that care services to
meet your assessed needs will be provided and funded by
the NHS.
The National Framework for Continuing Healthcare and
NHS-funded Nursing Care sets out the eligibility criteria
and the assessment process for accessing NHS continuing
healthcare funding. Following a multi-professional
assessment of your needs the Clinical Commissioning
Group that your GP is registered with will decide whether
or not you are eligible for NHS continuing healthcare.
If you are eligible your care will be provided free of
charge to you in any setting where your assessed needs
can be met. In your own home this means that the NHS
will fund all the care required to meet your assessed
needs. In a care home the NHS makes a contract with
the home and pays the full fees for both your care
and accommodation. For more information on NHS
continuing healthcare see page 56.
Reviews
As your needs can change, regular reviews will be
undertaken which may result in changes to the provision
and funding of your care. You can also request a review of
your care needs if you feel they have changed.
Living with dementia
In the UK, as a whole, there is estimated to be over
750,000 people with dementia and the challenge of living
with dementia continues to confront increasing numbers
of people as our population ages.
This is especially so in Lincolnshire, where in the last
10 years the increase in our population aged 65 plus has
been three times that of the national average increase,
accounting for approximately 22% of the county’s
population compared to a 17% national average. Due
to this our county continues to show a proportionately
higher incidence of dementia than both the regional or
national average; in Lincolnshire, the number of people
over 65 with dementia has been estimated at 11,843 by
2016, rising to 13,589 by 2020.
Most people with dementia are over 65 years of age,
but dementia does affect younger people too.
Dementia affects everyone differently and can cause
a wide range of symptoms. These can include problems
with memory, thinking, concentration and language.
People may become confused or struggle with how they
perceive things. Dementia can also cause changes in
mood or emotions and affect how someone behaves.
As GPs are usually the first point of contact for people
with memory problems they will be working to increase
the number of people getting a formal diagnosis. The GP
may refer you to a Memory Assessment Service to help
make a diagnosis of dementia.
Following a diagnosis of dementia, your GP may refer
you to a specialist like a Consultant in Old Age Psychiatry,
a Community Psychiatric Nurse or an occupational
therapist with a special interest in dementia care.
A Memory Assessment Service: diagnosis and early
intervention
A Memory Assessment Service comprises specialist staff
skilled in the assessment, early support, intervention
and treatment of people experiencing dementia,
including consultant psychiatrists, mental health nurses,
occupational therapists, psychology, social workers and
dedicated support workers.
>>
47
Living with dementia continued
>> The Memory team work together to provide specialist
assessments to determine whether dementia is present in
cases where other common causes have been excluded
by the GP.
If dementia is diagnosed, then appropriate early
intervention and advice, as part of an individualised care
plan, are provided and onward signposting undertaken as
required.
The assessments provided build upon the tests and
history started by the GP. Where required, additional
investigations are requested such as head scans or further
blood tests to support the process of diagnosis and
inform the type of care and information required.
Following assessment, if dementia is not confirmed,
the Memory team will then either signpost on to other
appropriate services or discharge back to the GP. The GP
will be informed of the findings to ensure continuity of
care and signposting to appropriate support networks
and organisations for post-diagnosis support.
Support for dementia carers
Don’t forget to make sure that if you are caring for
someone with dementia you also look after yourself. A
good first point of contact is the Carers’ Team – see page
35 for more information about having a carer’s assessment
and a Carer’s Emergency Response Plan. A new Dementia
Carers’ Handbook has been produced which you can ask
for. In 2014, Better Care funding was obtained to provide
targeted short breaks for dementia carers. The Carers’ Team
can help you with all this and more.
Lincolnshire Partnership Foundation Trust offers
Cognitive Stimulation Therapy, aimed at those in the early
stages of dementia. This also offers a parallel course for
family carers.
Rethink also offers dedicated face-to-face carer’s
assessments for carers of people with dementia. See page
63 for contact details.
For more information go to Lincolnshire County
Council’s online information and advice service at
www.lincolnshire.gov.uk/mychoicemycare/ You can
find the Dementia and Memory problems pages under
the ‘Health, Recovery, Wellbeing and Dementia’ lozenge.
Alzheimer’s Society Lincolnshire provides information,
advice and support to people with dementia, their
families and family carers. It runs a number of Dementia
Cafés across the county, more details of which are
on page 49. These provide a relaxed and welcoming
opportunity to meet other people, share experiences and
obtain information and advice.
The Alzheimer’s Society also runs a number of Singing
for the Brain groups (details on page 49) which, as well as
being beneficial for the person with dementia, are highly
enjoyable as something for family members caring for
a person with dementia and friends to do together. The
Dementia Cafés and Singing for the Brain groups offer
valuable opportunities for social contact and to build new
networks of support and friendship.
The Alzheimer’s Society offers a Side by Side service
which helps people with dementia to keep doing the
things they love, with the support of a volunteer. The
Society has also developed a pioneering new service at
Pilgrim Hospital in Boston, where dedicated staff based
in the hospital offer information, advice, advocacy and
support for people with dementia and their families,
carers and friends. This helps improve the experience of
admission and the stay in hospital, and also assists with
discharge from hospital.
You can contact the Alzheimer’s Society at:
Lincoln House,
15 Sixfield Close (Off Skellingthorpe Road),
Lincoln, Lincolnshire LN6 0EJ
Tel: 01522 692681
Email: [email protected] or
[email protected]
Website: www.alzheimers.org.uk
Dedicated support for families living with dementia
Dementia Support South Lincolnshire
This is a very active local support group for individuals
and families living with dementia in Bourne, Stamford
and Market Deeping area of the county. It provides
emotional and practical support, through a wide range
of support groups and activities, including Square Peg
for younger adults diagnosed with dementia, and T’ai
Chi for dementia. It holds social events that bring families
together, as well as practical support, such as visiting care
providers together. Details of their main groups are on
48
page 49. For more information contact Kate Marshall on
07867 635611 or email [email protected]
Age Care Advice – Dementia Companion Service
This is a small independent company run by a qualified
social worker that can provide a care co-ordinator or
companion to support individuals and families with
dementia during the dementia journey. This can help
ensure that care is appropriate, safe and adapted as care
needs change. It can help family carers who need to
take a break or a holiday by monitoring the care of the
Dedicated support for families living with dementia continued
person with dementia, providing peace of mind. The
service offers much more besides, including assistance
with attending health appointments, help with stays in
hospital, and being a contact for the Carers’ Emergency
Response Plan and Lifeline Alarm Service. Charges apply.
For more information email [email protected]
or call 07772 992732 or 01476 552137.
All About Me – planning ahead for going into hospital
or care
United Lincolnshire Hospitals NHS Trust (ULHT) has
launched an innovative new project to support health
and social care staff when caring for people with
dementia. All About Me is an easy to use planning tool,
designed to be used by families and friends to plan ahead
for hospital admissions or going into a care setting.
All About Me is a detailed document containing key
information about a person’s routine, interests and
preferences. It helps health and social care staff provide
attentive and personalised care, based on a sound
understanding of the person’s needs, communication,
likes and dislikes.
The document covers:
• any medication the person is taking or they are allergic
to;
• any support they may need with eating and drinking;
• any mobility aids they require or issues that may affect
their movement;
• their normal sleeping routine;
• anything that might make them nervous, angry or sad
or things that calm them down; and
• any interests, hobbies or things that are important to
that person.
The All About Me document is available from any Patient
Advice Liaison Service (PALS) office at a Lincolnshire NHS
Hospital. For more information about the All About Me
document email [email protected] or call
01476 464560.
Local dementia support groups
Joining in new activities and sharing experiences with
other people can be a positive and rewarding experience
for those with dementia.
Boston Alzheimer’s Carers’ Group
Black Sluice Cottages, London Road, Boston PE21 7RA
Contact: Hugh MacKay on 01205 351254
Boston Caring Companions Carers Support Group
15 Edinburgh Crescent, Kirton, Boston, PE20 1JT
Contact: Stanley Naylor on 01205 722594
Boston Dementia Café
Len Medlock Centre, St Georges Road,
Boston PE21 8YB. Run by Alzheimer’s Society.
Contact: Alzheimer’s Society Lincoln on 01522 692681
Web: www.alzheimers.org.uk
Bourne Support Group
Corn Exchange, Bourne
Run by Dementia Support South Lincs.
Contact: Kate Marshall on 07867 635611
Crowland and District 55+ Carers’ Group
Lunch group 11.00am to 3.00pm
The Methodist Church, Reform Street, Crowland PE6 0AN
Contact: Margaret Taylor on 01733 210326
Deepings Support Group
Deepings Community Centre
Me Time – Our Time Support Group
Wishing Well Pub, Dyke, Bourne
Gainsborough Memory Support Café
Foxby Court, Middlefield Lane, Gainsborough
Run by Order of St John’s Trust.
Tel: 01427 613376
Supported by an Admiral nurse.
Gainsborough Dementia Café
Marshall’s Sports Club Community Hall, Middlefield Lane,
Gainsborough DN21 1XR. Run by Alzheimer’s Society.
Gainsborough Singing for the Brain Group
Marshall’s Sports Club Community Hall, Middlefield Lane,
Gainsborough DN21 1XR. Run by Alzheimer’s Society.
>>
49
Local dementia support groups continued
>> Grantham Dementia Café
Grantham West Community Centre, Trent Road,
Grantham NG31 7XW. Run by Alzheimer’s Society.
Market Rasen Dementia Café
Festival Hall, Caistor Road, Market Rasen, Lincoln LN8 3HT
Run by Alzheimer’s Society.
Holbeach Support Group
Youth Centre, Boston Road, Holbeach
Tel: 07925 597589
Skegness Dementia Café
The Storehouse, North Parade, Skegness PE25 1BY
Lincoln Singing for the Brain Group
Holy Cross Church Hall, Skellingthorpe Road
Lincoln LN6 7RB. Run by Alzheimer’s Society.
Lincoln Dementia Café
Bracebridge Community Centre, Maple Street,
Lincoln LN5 8QT
Mablethorpe Singing for the Brain
Orchard House Care Centre, Grosvenor Road,
Mablethorpe LN12 1EL
Contact: Linda West on 01507 472203
Sleaford Dementia Café
The Source, Southgate, Sleaford NG34 7RY
Spilsby Memory Support Café
Eresby Hall, Spilsby. Run by Order of St John’s Trust.
Contact: Helena Shelton on 01790 752495
Stamford Support Group
Stamford Health Clinic, Ryhall Road, Stamford
Disabilities and sensory loss
Specialist help for people with sensory impairments
Sensory Impairment Lincolnshire County Service
(SILCS Sensory Impairment Service)
If you have poor sight or hearing and are having
difficulties with everyday living tasks such as preparing
meals, using a telephone or getting out and about then
SILCS may be able to provide a number of services to
help you. They will carry out an assessment of your needs
and let you know if you are eligible for help such as
information or advice, or pieces of minor equipment to
help you to manage in your home.
Request an assessment of your needs by calling 01522
782155 (8am to 6pm Monday to Friday) or by emailing
[email protected]
The SILCS Sensory Impairment Service aims to create
opportunities if you have sensory impairment needs, to
help build your confidence and self-esteem, develop
communication skills, promote independent living and
help you or the person you care for develop mobility skills.
50
Sensory Impairment Lincolnshire County Service
BID Services, 7 Checkpoint Court,
Sadler Road, Lincoln LN6 3PW
Tel: 01522 848295
Text: 07702 939165
Web: www.silcs.org.uk
South Lincolnshire Blind Society
South Lincolnshire Blind Society is a registered charity
which provides a wide range of person-centred services
to help people with sight loss. They help people to make
their lives easier and to remain independent whatever
their age or personal circumstances.
They offer well-equipped resource centres in Boston
and in Grantham, providing a range of equipment
for purchase from talking watches and clocks to daily
Specialist help for people with sensory impairments continued
living aids, games and specialist IT software. They can
demonstrate equipment in the resource centre or in your
home.
Their services include:
• a full range of information about eye conditions and
local services that will help you remain independent;
• information and advice about living with sight loss, or
caring for someone with sight loss;
• training for living independently, for the person with
sight loss and their carers;
• visual impairment awareness training for partners and
carers, volunteers, companies and Sighted Guiding;
• specialist radio, CD, tape machines for those eligible to
be registered blind;
• talking books and talking newspapers;
• 13 social groups who meet regularly and enjoy guest
speakers, outings and attend events and just enjoy
social companionship;
• seven book groups who meet monthly for those who
love to read;
• volunteer home visitors;
• support for carers;
• emotional support officers;
• help with welfare benefits and concessions;
• help with applying for grants for specialist equipment;
• community support workers for one to one specialist
support and advice in the home or out and about;
• referrals to Sensory Impairment Lincolnshire County
services, Adult Care, Wellbeing Service, Telecare, Carers’
Team, Guide Dogs for the Blind Association, Adults
Supporting Adults, fire service and many more;
• special events and activities such as quiz nights, pamper
days, specialist technology and information events
throughout the year; and
• a quarterly newsletter packed full of useful information.
For more information please contact:
Elmer House, Finkin Street, Grantham,
Lincolnshire NG31 5QZ
Open Tuesdays, Wednesdays and Thursdays
10am to 4pm
Helpline: 01476 592775 or leave a message
after hours
Web: www.blind-society.org.uk
Lincoln and Lindsey Blind Society
Lincoln and Lindsey Blind Society’s aim is to enhance
the quality of life for blind, partially sighted and visually
impaired people whatever their age or personal
circumstances in life. It gives practical help and assistance
to people who are blind, partially-sighted or visuallyimpaired, which includes a home visiting service, a
befriending service and a children’s activity service.
You do not have to be registered with a visual
impairment, or even have a referral from your doctor
or optometrist. You, a family member or a friend, can
telephone, call in to see the team in person or write to
them.
The Society serves North and North East Lincolnshire,
East and West Lindsey and Lincoln City. Lincoln and
Lindsey Blind Society is an independent voluntary
organisation; if you are experiencing sight loss, it is there
to support you.
Bradbury House, Ramsgate, Louth LN11 0NB
Tel: 01507 605604
Fax: 01507 608802
Specialist help for people with learning disabilities
We meet the needs of people with a learning disability and
their families in a variety of ways.
Any support or services you may be eligible for will
depend on the outcome of your adult care assessment,
described on page 15.
This includes:
• ongoing support from the assessment and care
management team;
• help to live within your family home – the support you
need to do this, including personal care and/or the support
you need to access your local community;
• day opportunities – this could be a day centre or individual
support to assist you to access community based activities,
including leisure, work and education;
• respite care – to give you and your family carers a break.
This could take place in a residential setting, a shared lives
placement or in your own home;
• shared lives – a shared lives placement can be somewhere
for you to live or stay for a short break. These placements
take place within the shared lives carer’s home;
• community supported living – we provide support
to enable people to live independently within the
community, either on an individual basis or
shared basis;
>>
51
Specialist help for people with learning disabilities continued
>> • residential care – we provide residential care
for people whose needs cannot be safely met with a
community based support package;
• advocacy, information and advice;
• occupational therapy services – occupational therapists
provide advice and equipment for people who may also
have a physical disability;
• specialist therapy services – our assessment and
care management teams work in partnership with
health colleagues who deliver a wide range of
specialist learning disability therapy services such
as psychology, psychiatry, physiotherapy and
occupational therapy.
For further information, please contact the
Customer Service Centre on 01522 782155 or email
[email protected]
Keeping people safe
Adult safeguarding – what it is and why it matters
Safeguarding means protecting an adult’s right to live in
safety, free from abuse and neglect. It is about people and
organisations working together to prevent and stop both
the risks and experience of abuse or neglect, while at the
same time making sure that the individual’s wellbeing is
promoted, including having regard to their views, wishes,
feelings and beliefs in deciding on any action.
We will always promote the individual’s wellbeing
in our safeguarding arrangements. We know that
people have complex lives and being safe is only one
of the things they want for themselves. Professionals in
Lincolnshire will work with the individual to establish
what being safe means to them and how that can be best
achieved. We want to make safeguarding personal to
them.
The six key principles which underpin all our adult
safeguarding work are:
1. Empowerment – people being supported and
encouraged to make their own decisions and informed
consent.
‘I am asked what I want as the outcomes from the
safeguarding process and these directly inform what
happens.’
2. Prevention – it is better to take action before harm
occurs.
‘I receive clear and simple information about what
abuse is, how to recognise the signs and what I can do
to seek help.’
3. Proportionality – the least intrusive response
appropriate to the risk presented.
‘I am sure that the professionals will work in my interest,
as I see them and they will only get involved as much
as needed.’
4. Protection – support and representation for those in
greatest need.
52
‘I get help and support to report abuse and neglect.
I get help so that I am able to take part in the
safeguarding process to the extent to which I want.’
5. Partnership – local solutions through services working
with their communities.
Communities have a part to play in preventing,
detecting and reporting neglect and abuse.
‘I know that staff treat any personal and sensitive
information in confidence, only sharing what is helpful
and necessary. I am confident that professionals will
work together and with me to get the best result for
me.’
6. Accountability – accountability and transparency in
delivering safeguarding.
‘I understand the role of everyone involved in my life
and so do they.’
What are abuse and neglect?
There are a number of ways that individuals can be
harmed. An individual can be harmed as a one-off or
multiple times and the abuse can affect one or more
people. Abuse can be long-term in the context of an
ongoing family relationship, such as domestic violence
or persistent psychological abuse, or opportunistic abuse
where money or jewellery has been left lying around.
How can we help you?
As professionals we can help you think about your life
and what you want to do to help you to be safer. We
can, if appropriate, point you to agencies who are more
specialist than we are or we can help you work out your
own safety plan. We may do this with or without partners
and our involvement will be dependent on the needs
and risks that are presented to us. We will always work in
partnership with you and help you decide about taking
any actions in your life.
Adult safeguarding – what it is and why it matters continued
Who should I contact?
The Customer Service Centre is the first point of contact
for any member of the public concerned about any issue
regarding the safeguarding of adults. The Customer
Service Centre will contact the local Safeguarding Team as
appropriate.
You can contact the Customer Service Centre on 01522
782155, 8am to 6pm weekdays. Outside of this time you
can contact the Emergency Duty Team on 01522 782333,
5pm to 8:45am Monday to Thursday and from 4:45pm on
Fridays through to 8:45am on Mondays with a 24 hour
service on Bank Holidays. You should contact the police on
101 for anything that is not an emergency or dial 999 if you
think that someone is in immediate danger.
Make your voice count
There are many ways to make your voice count if you
feel something is not right or you are unhappy and need
further support and advice.
Advocacy for people who use Adult Care services
Having someone to speak on your behalf and help you
secure your rights and represent your interests is often
known as independent advocacy. Advocacy can help
to safeguard people who are vulnerable by speaking
up for them. It enables people with physical or learning
disabilities, older people, people with mental health
needs and carers to make informed choices and decisions
about their own health and social care. Advocacy is
completely independent from the organisations that
provide social care services.
Advocates only act according to the wishes of the
person they are speaking for. They do not take their own
view of what is best, or try to influence the person to
make a different choice.
A new contract for independent advocacy services
in Lincolnshire is to be in place from 1st July 2015.
Commissioning jointly with Children’s Services, the new
service will provide a single point of contact and will
be delivered in accordance with the national quality
standards for advocacy services.
Total Voice Lincolnshire, the existing service provider,
will provide statutory advocacy services: independent
mental capacity advocacy and independent mental
health advocacy, and services for anyone – an individual,
carer, young person in transition to adult care or a
young carer.
The Total Voice Lincolnshire advocacy team is very
experienced in ensuring that the advocacy process is
meaningful for people who use the service. Advocates
spend time with people developing methods that
suit them best and also signposting people to other
organisations that are better placed to help individuals
with their enquiries if required.
Some of the services Total Voice Lincolnshire provides
have a certain qualifying criteria, so if you, or someone
who cares for you, feel you might need the support of
an advocate the first step is to contact Total Voice for an
informal chat.
If the service can help, an advocate will talk to you
about your concerns, help you explore your options
and choices and assist you to find the right information
and advice. If you wish, they will express your views and
opinions on your behalf at care meetings, during an
assessment and at other times when you need to have
your say. They will do so only with your agreement, and
will not put across their own views about what is best, or
try to influence you to make a different choice.
All referrals to Total Voice Lincolnshire, including
those for Care Act advocacy, can be made via:
Total Voice Lincolnshire
Tel: 01522 706580
Other contacts
NHS Complaints Advocacy Service
Advocacy is also available for anyone who wishes to
complain about the care or treatment they have received
from the NHS and needs help to express their concerns.
This type of advocacy is provided in Lincolnshire
by POhWER; an organisation which provides a free,
independent and confidential advocacy service to
support people with their NHS complaint.
POhWER
Tel: 0300 456 2370 (local rate)
Minicom: 0300 456 2364
Text: Send the word ‘pohwer’ with your name and
number to 81025
Web: www.pohwer.net
53
Lincolnshire NHS Patient Advice and Liaison Service (PALS)
PALS provides a confidential on-the-spot advice and
information service for patients, their families, carers and
members of the public who use NHS services in Lincolnshire.
PALS listens to people’s concerns, suggestions or queries,
and helps to sort out concerns or problems quickly. It
provides information about local services, and aims to use
the patient experience to help shape and improve local
health services.
PALS can be contacted on:
Tel: 0845 602 4384
Lincoln County Hospital
Located near Main Reception.
Tel: 01522 707071
PALS can also be contacted
via your local hospital:
Pilgrim Hospital
Located in Main Reception.
Tel: 01205 446243
Making a comment or complaint about care services
We want people to receive a positive experience from
their care service. If you feel that you do need to raise
a concern then you should be able to do so easily and
without fear of repercussions to your care and support.
Organisations need to know how they are performing
and use the feedback they receive from their customers,
both positive and negative, together with other
suggestions, to make improvements to their services.
All services should have a clear complaints policy and
process, which you can ask for so you know what to do,
and it should not be difficult for you to follow.
Initially it is best to raise your concerns, or concerns
about a friend or family member, directly with the
manager of the service you are using. This way issues can
be resolved at an early stage. If you or a family member
is receiving care which is regulated, for example in a
care home or personal care at home, then that service
will be regulated by the Care Quality Commission and
you can raise your concerns with the Local Government
Ombudsman.
If your care is arranged or funded through us and you
are not satisfied with the response from the care provider,
you can speak to your social worker or you can raise your
concern with us via the Customer Service Centre, visit
www.lincolnshire.gov.uk/feedbackform or call
01522 782060 Monday to Friday 8am to 6pm.
Healthwatch Lincolnshire
Healthwatch gives people a powerful voice locally and
nationally. At a local level, Healthwatch Lincolnshire
works to help local people get the best out of their local
health and social care services. Whether it’s improving
them today or helping to shape them for tomorrow.
Healthwatch Lincolnshire is all about local voices being
able to influence the delivery and design of local services.
Not just people who use them, but anyone who might
need to in the future.
You can get in touch with Healthwatch and find out
when the locality meetings are held; there is sure to be
one close by. You can hear about what is going on locally
and resolve issues in meetings where there is a health and
social care presence. Healthwatch carries out visits in local
services, and they can feed back their views to the County
Council, local commissioners and Healthwatch England.
For more information, and for information about
volunteering for Healthwatch Lincolnshire, please
contact them on 01205 820892 or via
www.healthwatchlincolnshire.co.uk
[email protected]
Healthwatch Lincolnshire,
Unit 12, 1-2 North End, Swineshead PE20 3LR
Tel: 01205 820892
54
Information, legal and financial issues
Self-funding advice
If you have capital or savings of more than £23,250 you
will have to pay for any care services you require but you
are still entitled to an assessment of your needs by us.
Assessments are explained on page 15.
If you have assets of less than £14,250 you may be
entitled to assistance with your funding from us. Between
these two figures, a sliding scale operates whereby you
must pay £1 per week for each £250 you have above the
lower figure.
Before you think about the likely costs of any care and
support, it is important that you get information and
advice about the options open to you, both regarding
the type of services that might suit you, and whether we
might contribute to the costs. If you don’t you may make
poor decisions about either the care you organise or how
you pay for it or both.
On www.lincolnshire.gov.uk/mychoicemycare
there is a financial calculator under the ‘Information, Legal
and Financial Issues’ section. This function will allow you
to determine how much you may have to contribute
towards your care fees. If you are a friend, relative or carer
this facility will also give you the opportunity to help
someone work out what they may have to pay towards
their care.
What is a self-funder?
There are many options for help with funding your care.
If you are aware that you will need to fund your own
care, there are a number of organisations which can offer
advice. These include independent or specialised financial
advisers who can explain the options available to you.
Further information about accessing independent financial
advice can be found on My Choice My Care at: www.
mychoicemycare.org.uk/i-need-help-with/information,legal-and-financial-issues/independent-help,-advicesupport/independent-financial-advice.aspx
If you are paying for the full cost of your support needs,
you are known as a ‘self-funder’ which means:
• you have chosen not to ask us for support; or
• you have been assessed but your care needs do not meet
our eligibility criteria; or
• you have been assessed as eligible for support but are
moving to a care home and will not qualify for help
with the fees because your income, savings or capital
assets exceed £23,250 (please note this capital limit
usually changes every April), or you are eligible for care
and support at home but due to your level of capital/
savings or income you have been assessed to pay the full
chargeable cost or the maximum charge, and you have
therefore decided to fund your care and support yourself.
Why do I need financial advice?
Whatever option you choose, you need to make sure
you will have enough resources to cover the cost of your
care going forward. If you do not have enough to cover
the cost there is a risk that you will be unable to fund
your own care needs for your lifetime or that you will
have to move to a different care provider. This is not
a situation anyone would wish to find themselves in,
but can be avoided by careful planning and obtaining
professional advice.
You may decide to apply to your local authority for
an assessment of your needs, which will determine the
level of funding you may receive from your local authority
and what you will have to contribute towards your care
costs. The local authority will consider your previous
investments to make sure you haven’t invested as a way
to deprive yourself of capital assets or income; this will
include previous investments you’ve made towards your
care costs.
What options are available to me as a self-funder?
You can still contact us and ask for an assessment of your
needs; we can help you to identify your requirements and
outcomes to help you plan for your support needs:
• you may find that you are entitled to support with the
costs, or you may be entitled to benefits you are not
currently receiving;
• you can have a financial assessment even if you think
that we will not make a contribution to your support
needs;
• if you have to pay the full cost of your support, we can
offer information, advice and guidance on support and
opportunities available to you;
>>
55
What options are available to me as a self-funder? continued
>> • we can offer information, advice and support to
some people to help to regain your independent
living skills through the use of equipment and
technology;
• we can advise you on the cost of your support needs
and how much your support needs are likely to cost; our
advice could help you save money;
• if you have a carer, your carer is entitled to a carer’s
assessment;
• we can offer information, advice and guidance on
preventative services; we have a number of services
within the community that can support your health and
wellbeing; and
• you could be eligible for reablement (see page 14),
especially after being in hospital, having a fall etc.
It is important to make sure that you find out as much as
possible before making care funding decisions.
Assuming you will be moving into care and you meet
the eligibility criteria, you may be entitled to some of the
following financial assistance and support.
Twelve-week property disregard
If your former home is included in your financial
assessment but your other capital is less than £23,250, and
your income is not enough to meet your care home fees,
we will help with the cost during the first twelve weeks of
permanent care, provided we agree that care is needed.
Deferred Payment Agreements
After the twelve-week property disregard period, any
financial help from us will be charged against the value of
your home and recovered once your house has been sold.
A legal charge will be placed on your home, and there will
be some legal and administrative costs during the set-up
of the agreement. Interest will also be charged. Please see
the Deferred Payment leaflet available from us for more
information. It is important to seek independent legal and
financial advice in these circumstances.
We may limit how much we will pay and it may affect
your entitlement to Pension Credit if your property is not
seen to be on the market and becomes treated as capital
by the Department of Work and Pensions.
Attendance Allowance
This is a non-means tested, non-taxable benefit from
the Department of Work and Pensions (DWP) paid at the
lower rate of £55.10 per week for those needing care by
day or night, and at the higher rate of £82.30 per week
for those needing care both during the day and night.
Everyone can, and should, claim this benefit. Please
note that entitlement to this benefit does change upon
admission to care so it is important that you contact
the Attendance Allowance unit at the DWP on
56
0345 605 6055 with any change in circumstance to avoid
any overpayments in benefit being made.
NHS community healthcare
You can receive community healthcare services in any
setting, including your own home or in a care home. This
care is usually provided by a community nurse and is free
of charge. Healthcare services may also be provided by
therapists and specialist nurses or through organisations
such as Marie Curie or your local hospice.
NHS-Funded Nursing Care Contribution
Whether you are a temporary or permanent resident, if
you live in a care home that provides nursing care you
will be entitled to a non-means-tested NHS Nursing Care
Contribution (currently £112.00 per week for the standard
rate) towards the cost of your nursing care. This is
paid directly to the care home. The National Framework
for Continuing Healthcare and NHS-funded Nursing
Care sets out the eligibility criteria and the assessment
process.
NHS continuing healthcare
Access to NHS continuing healthcare funding is through
an assessment process to determine if you have a primary
health need. This is also set out in the National Framework
for NHS Continuing Healthcare and NHS-funded Nursing
Care. If you are eligible for this funding the NHS will fund
the cost of your care in any setting where your assessed
needs can be met. This funding will cover the cost of your
board and accommodation if you live in a care home. It is
not means-tested. However, your eligibility to receive this
funding will be reviewed by NHS staff on a regular basis
and may be withdrawn following a review and a period
of notice.
Running out of money
If your capital is likely to reduce to £23,250, you must let
us know well in advance as we will step in and help with
your care fees. We must conduct an assessment of your
situation and will make a contribution – described below.
If the home you have chosen charges more than this,
you must find someone to help pay the difference – this
is called a ‘top-up’ payment. Whoever does this, whether
family or a benevolent charity, they should realise that
they may have to pay this for some time. Alternatively,
you would have to find a cheaper home. For more
information on top-ups, see page 58.
Understanding your rights before moving into care
is essential. There are a number of financial products
and specialist companies who may be able to help. It is
important to seek advice before committing yourself.
Please see page 55 for information on accessing
independent financial advice.
What will I have to pay for my care?
Do you have more than £23,250 in capital and savings?
What is ‘capital’?
The value of your home is included when assessing capital
unless:
• your partner; or
• a relative who is over 60 or disabled; or
• a child under 16 who you or a former partner maintains,
still lives there.
NO
We will contribute financially towards your care costs.
How much?
To work out how much we will pay, you must arrange
an assessment (explained on page 15). This will define
your care needs and how they will be best met and your
financial situation. Whichever homes you consider must be
able to meet these needs.
Your choice of care home will be limited to those
that accept our funding level. More expensive homes
will expect you to arrange a third party to ‘top-up’ the
difference (explained on page 58). You are not allowed to
do this yourself if your capital is below £23,250.
If your capital is less than £14,250 and the home you
choose charges fees that are within our funding rate, your
contribution will be assessed only on your income.
With capital between £14,250 and £23,250 you will be
expected to contribute £1 per week for every £250 you
have above £14,250.
YES
Arrange for an assessment with us to define your care
needs. Whichever homes you consider must be able to
meet your assessed care needs.
If, apart from your property, your savings are less than
£23,250, we can help with your care costs for the first
twelve weeks. After this time, any money from us will be
regarded as a loan under the Deferred Payment scheme
and will need to be repaid once the scheme is terminated,
usually by way of the property being sold or the resident’s
demise, within the scheme’s payment terms. (Please see
the Deferred Payments leaflet available from us for more
information and the explanation on page 56.)
Whatever your circumstances
Remember:
• your partner will not be means-tested, even if they remain
living in your home. If you both have a private pension
you can opt for only half to be considered when you are
assessed;
• your assessment will be made up of two elements, a ‘care’
part and a ‘financial’ one; and
• a nursing home will generally be more expensive than a
residential home which only offers a personal care service.
Consider claiming:
• Income Support; and
• Pension Credit.
Definitely claim:
• Attendance Allowance, worth either £55.10 or £82.30 per
week depending on your care needs.
Moving into a care home with nursing?
You will be eligible for the NHS Nursing Care Contribution –
currently £112.00 per week.
Always seek advice
Independent help is available to guide you through your
financial options. There may be a number of solutions to
retaining your capital whilst paying for care.
Society of Later Life Advisers (SOLLA)
We would recommend that any financial adviser is
accredited by the Financial Conduct Authority (FCA) or is
accredited with the Society of Later Life Advisers (SOLLA).
Web: www.societyoflaterlifeadvisers.co.uk
Money Advice Service
For free advice on paying for care, planning and debt
advice go to www.moneyadviceservice.org.uk or call
the Money Advice Service on 0300 500 5000.
The figures mentioned here may change over the life of
this Directory. For current information, please contact us on
01522 782155.
Respite and short stays
If your stay is not expected to last for more than 56 days
then there is a fixed weekly charge depending on your age
and financial situation. See www.lincolnshire.gov.uk/
mychoicemycare for more details.
Lincolnshire County Council’s contribution
to care costs
We will pay the following rates if we are supporting you in
a care home or care home with nursing. The rates shown
will be reviewed in April 2016 and include an individual’s
assessed contribution as well as our contribution.
THE NEW EXPECTED RATES ARE AS FOLLOWS:
Category of care
New Placements (p/w)
Older People Residential
£411
Older People High Dependency
£460
Older People Nursing
£450
Mental Health Residential
£428
Mental Health Nursing
£450
Learning Disability Residential/Nursing
£481
Physical Disability Residential/Nursing
£530
57
Third party payments
If the care home you choose costs more than the rate we
usually pay for a person with your needs, someone will
have to make up the difference. This extra payment is
often referred to as a ‘top-up’ or ‘third party payment’.
Except in limited circumstances, the law states that
you are not allowed to make this additional payment
yourself. The responsibility for this often falls to a
member of your family or a benevolent sponsor such
as a charity. Once this person or organisation has been
confirmed, they must sign an agreement formalising
the arrangement.
It is important that whoever agrees to do this for you is
made aware that the amount could increase in the future
and they must be confident that any increases will be
met. Should payments stop for any reason, you should
seek help and advice from us immediately.
As the financing of care is a complex area, you are
advised to contact us to ask for specific advice and
individual guidance. Please note, the rules surrounding
top-up payments is likely to change in April 2016.
How solicitors can help
A solicitor can give you impartial advice about wills,
making gifts, estate planning and Lasting Powers of
Attorney (LPAs). Some can also offer guidance on
immediate and long-term care plans, ensuring (if
applicable) the NHS and/or County Council has made the
correct contribution to your fees.
Lasting Powers of Attorney allow you to appoint
someone you trust to make decisions about your personal
welfare, including healthcare and consent to medical
treatment, and/or your property and financial affairs. A
LPA is only valid once registered with the Office of the
Public Guardian. It allows for a person of your choice to
make decisions on your behalf at a time when you may
be unable to do so.
The Court of Protection can issue Orders directing the
management of a person’s property and financial affairs
if they are incapable of managing their own affairs and
should they not have a LPA.
An ‘advance directive’ allows you to communicate your
wishes in respect of future medical treatment but it is not
legally binding. You may instead wish to make a living
will, properly known as an ‘advance decision’ setting out
treatment that you do not want to receive in specified
circumstances, which would legally have to be followed,
even if you die as a result.
Any proposed gift out of your estate needs careful
consideration of the benefits, risks and implications,
particularly on any future liability for care costs or tax
liability.
Solicitors for the Elderly
Solicitors for the Elderly (SFE) are a national association
committed to providing and promoting high-quality legal
services for older people.
Tel: 0844 567 6173
Web: www.solicitorsfortheelderly.com
NB: Please be aware that the SFE administration team
are not qualified to give legal advice, but can help you to
locate a solicitor who may be able to help you.
Care home contracts for self-funding residents
If you are self-funding your care and have a contract with
your care provider, it is important to speak to solicitors
with experience in this field. Any contract should explain:
the cost of care, what services are included in the
price and how often this is reviewed; what complaints
procedure is in place; what your rights are and the
obligations of the care provider under the contract; the
procedure for cancelling a contract and the administering
of medication.
If you have any further queries with regard to care
homes in Lincolnshire, please contact the Customer
Service Centre on 01522 782155.
Inspecting and regulating care services
All care providers must be registered under a system
which brings adult social care, independent healthcare
and the NHS under a single set of essential standards of
quality and safety.
The Care Quality Commission (CQC) registers, inspects
and reviews all adult social care and healthcare services in
England in the public, private and voluntary sectors. This
includes care homes, care homes with nursing, home care
agencies and NHS services, amongst others.
58
Inspectors carry out a mixture of announced and
unannounced inspections looking at the quality and
safety of the care provided. They look at whether the
service is safe, effective, caring, responsive to people’s
needs, and well-led.
Inspection teams are led by an experienced CQC
manager and often include experts in their field. The team
may also include professional or clinical staff, experts-byexperience, people who use services, and carers.
Inspecting and regulating care services continued
Following an inspection, each care home and home
care agency is given a report of how it rates against
national essential standards of quality and safety. CQC
has also started rating services as Outstanding, Good,
Requires Improvement and Inadequate. By March 2016,
CQC expects to have rated every adult social care service
in England.
When considering care services, it’s always a good idea
to check a service’s inspection report and rating on the
Care Quality Commission’s comprehensive website
www.cqc.org.uk or ask the care provider you are
considering for a copy of their latest inspection report.
For any enquiries or to register a concern or a
complaint, phone the CQC on 03000 616161 or email
[email protected]
The Care Quality Commission
Citygate,
Gallowgate,
Newcastle upon Tyne
NE1 4PA
Lincolnshire Care Association (LinCA)
A Quality of Life and a Standard of Living
Lincolnshire has one of the fastest growing populations of
older people in the country. Some 25% of its population
is older people and this figure is rising. The rolling hills of
the Wolds and the popular market towns both inland and
along the coast are one of the reasons, alongside cheaper
housing, why people retire to the county.
This explains why there are a large number of care
providers who respond to a wide range of care and support
needs. Currently, there are over 300 residential and nursing
care homes, home care and extra-care housing providers in
the county.
Lincolnshire Care Association (LinCA) is a company
limited by guarantee representing the interests of care
providers from within the independent and voluntary
sectors. It is independently funded by an annual
membership fee, which is reviewed yearly. There are also
specific contributions for particular initiatives and services
that have required enhanced legal and financial advice
– for example advice on new forms of contracts and
contracting.
The Association is managed by a voluntary Board
of Directors appointed by its members. Each Director
represents a specific area of care and support across
the county. Together they represent the Association’s
members at meetings with colleagues from within
the health, adult care and housing sectors to consider
issues such as commissioning, which includes service
design, development and evaluation. In addition, LinCA
is involved in workforce planning and development,
emergency planning, safeguarding, contracting and fee
level negotiations, compliance standards and quality
assessments.
Benefits of membership include: representation with
National and Regional Care Associations and with local
authorities and the NHS locally and regionally. It also brings
access to information through a new website; access to
legal, HR and financial services advice; cost efficiencies
through group purchasing; business development
and marketing; training and skills development;
communications and networking; and the opportunity to
share good practice so that together we can strive towards
ensuring that the most vulnerable within our society have
access to a good quality of life and standard of living.
For further information regarding Lincolnshire Care
Association, its members and the benefits of membership
visit www.lincolnshirecare.org.uk or contact the
Administrator, Sarah Porter on 01522 514444.
The Good Life Guide
The Good Life Guide is designed to help you stay secure
and healthy throughout your retirement and covers a wide
range of topics, including how to make your home safer
and crime prevention. There is also general health advice,
ranging from information about healthy eating and suitable
exercises to hints and tips for avoiding falls. The document
is available on the Council’s website www.lincolnshire.
gov.uk; Just type in ‘Good Life Guide’ in the search box.
59
Useful contacts
Action for Blind People
Action for Blind People is a national
charity with local reach, providing
practical help and support to blind
and partially sighted people of all ages.
We listen, we understand,
we act.
53 Sandgate Street, London SE15 1LE
Tel: 0303 123 9999
Web: www.actionforblindpeople.
org.uk
Action on Elder Abuse (AEA)
Works to protect, and prevent the
abuse of, vulnerable older adults.
Helpline: 0808 808 8141
Email: enquiries@
elderabuse.org.uk
Web: www.elderabuse.org.uk
Age Care Advice
An independent social worker-led
company specialising in the care and
support of individuals and families
living with dementia.
Tel: 07772 992732 and
01476 552137
Web: www.agecareadvice.co.uk
Adult Care
Customer Service Centre
Tel: 01522 782155
Adults Supporting Adults
Charitable organisation offering a
range of community based services,
including daytime provision, respite
and extended-stay visits to learn
new skills.
Railton House, Sleaford Road Business
Park, Sleaford NG34 7EG
Tel: 01529 416270
Web: www.asaorg.co.uk
Age UK
The combined Age Concern and Help
the Aged
National helpline: 0800 169 6565
Web: www.ageuk.org.uk
Age UK Boston & South Holland
The Community Room, 32 Strait
60
Bargate, Boston PE21 6LJ
Tel: 01205 364161
Web: www.ageuk.org.uk/
bostonandsouthholland
Age UK Kesteven
East Lodge, Partnership House, East
Road, Sleaford NG34 7EQ
Tel: 01529 302843
Email: enquiries@
ageukkesteven.org.uk
Web: www.ageuk.org.uk/kesteven
Age UK Lincoln
36 Park Street, Lincoln, LN1 1UQ
Tel: 01522 696000
Web: www.ageuk.org.uk/lincoln
Age UK Lindsey
The Old School House, Manor House
Street, Horncastle LN9 5HF
Tel: 01507 524242
Web: www.ageuk.org.uk/lindsey
John van Geest Day Centre,
1 The Meadows, Park Road,
Spalding PE11 1XR
Tel: 01775 720305
Email: alisonthorold@
ageukspalding.co.uk
Web: www.ageuk.org.uk/
spaldingdistrict
Alzheimer’s Society Lincolnshire
Alzheimer’s Society is an organisation
which works to improve the quality of
life of people affected by dementia in
England, Wales and Northern Ireland.
Lincolnshire Alzheimer’s Society holds
various support groups and services
across the county.
15 Sixfield Close, Lincoln,
Lincolnshire LN6 0EJ
Tel: 01522 692681
Association of Charitable
Organisations
A national umbrella body for
benevolent charities.
Tel: 020 7255 4480
Web: www.aco.uk.net
British Institute of Learning
Difficulties (BILD)
Committed to improving the quality of
life for people with a learning disability.
Birmingham Research Park
97 Vincent Drive, Edgbaston
Birmingham B15 2SQ
Tel: 0121 415 6960
Web: www.bild.org.uk
British Red Cross
The British Red Cross provides a
wide range of services throughout
Lincolnshire including:
• first aid courses;
• dial a wheelchair;
• mobility aids;
• support at home;
• hand, arm and shoulder massage;
• support in emergencies;
• event first aid and ambulance
support; and
• international family tracing.
Unity House, 22 Tollemache Road
South, Spittlegate Level, Grantham,
Lincs NG31 7UH
Tel: 0845 054 7171
Web: www.redcross.org.uk
Butterfly Hospice
The Butterfly Hospice provides
palliative care to anyone over the
age of 18 years in the Boston area
with a progressive life-limiting illness.
The role of the Hospice is to provide
palliative care and holistic support to
patients and their families, working
in partnership with Lincolnshire
Community Health Services and the
local community.
Tel: 01205 311222
Email: enquiries@
butterflyhospice.com
Web: www.butterflyhospice.com
The Carers Support Service
For all referrals and general enquiries
Useful contacts continued
regarding support for carers, contact
Lincolnshire County Council Carers
Support Service from 8am to 6pm,
Monday to Friday (except on public
holidays).
Tel: 01522 782224
Email Carers_Team@
lincolnshire.gov.uk
In an emergency, or out of hours, call
the Emergency Duty Team.
Tel: 01522 782333
Carers Trust
Carers Support Centre (North
Lincolnshire).
11 Redcombe Lane, Brigg, North
Lincolnshire DN20 8AU
Tel: 01652 650585
Email: info@
carerssupportcentre.com
Web: www.carerssupport
centre.com
Carers UK
The voice of carers.
Helpline: 0808 808 7777
(Open Wednesday and Thursday from
10am to 12pm and 2pm to 4pm)
Web: www.carersuk.org
Crossroads - Caring For Carers South Humber Ltd
18 Hainton Avenue,
Grimsby DN32 9BB
Tel: 01472 345842
Email: crossroads@southhumber.
fsnet.co.uk
Dementia UK
Dementia UK is a national charity,
committed to improving quality of life
for all people affected by dementia.
We provide mental health nurses
specialising in dementia care, called
Admiral Nurses
6 Camden High Street,
London NW1 0JH
Tel: 0207 697 4160
Web: www.dementiauk.org
Disability Lincs
Ancaster Day Centre, Boundary Street,
Lincoln LN5 8NJ
Tel: 01522 870602
Email: enquiries@
disabilitylincs.org.uk
Web: www.disabilitylincs.org.uk
Bradbury House, Ramsgate,
Louth LN11 0NB
Tel: 01507 605604
Elderly Accommodation Counsel
Help older people make informed
choices about meeting their housing
and care needs.
89 Albert Embankment,
London SE1 7TP
Tel: 0800 377 7070
Web: www.housingcare.org
Lincolnshire Association of People
with Disabilities (LAPD)
LAPD was formed in 1994, by a
group of disabled people in order
to encourage, support and assist
disabled people to make changes,
both in their personal lives and in their
communities that enable them to live
their lives to the full.
Boundary Street, Lincoln LN5 8PF
Tel: 01522 530301
Web: www.lapd.uk.com
Friends of the Elderly
A charity that supports older people
who have a range of practical needs.
40-42 Ebury Street, London SW1W 0LZ
Tel: 0207 730 8263
Web: www.fote.org.uk
Headway Lincolnshire
Headway is the UK’s leading brain
injury charity.
Helpline: 0808 800 2244
Monday to Friday 9am to 5pm
Tel: 0754 659 2526
Email: headwaylincolnshire@
headway.org.uk
Web: www.headway.org.uk
Healthwatch Lincolnshire
Unit 12, 1-2 North End, Swineshead,
Boston PE20 3LR
Tel: 01205 820892
Web: www.healthwatch
lincolnshire.co.uk
IndependentAge
A growing charity helping older
people to live more fulfilling lives
through the “ABC” of Advice,
Befriending and Campaigning.
Tel: 0207 605 4200
Advice Line: 0800 319 6789
Email: charity@
independentage.org
Web: www.independentage.org
exists to enhance the quality of life
of blind, partially sighted and visually
impaired people whatever their age or
circumstances in life.
Lincolnshire Home Improvement
Agency (LHIA)
A local, independent charity that
operates countywide to deliver
support, home improvements, repairs
and adaptations to elderly or disabled
adults and the parents and carers of
disabled children to enable vulnerable
people to live independently.
Suite 3, Saracen House, Crusader Road,
City Office Park, Tritton Road,
Lincoln LN6 7AS
Tel: 01522 516300
Web: www.lincshia.org
Lincolnshire Independent Living
Assisting disabled people and those
associated with all matters relating to
advice across benefits and services
which may improve a user’s life.
c/o VoiceAbililty
5 Saxilby Enterprise Park,
Skellingthorpe Road,
Saxilby, Lincoln LN1 2LR
Email: admin@lincolnshire
independentliving.co.uk
Twitter: @lincsindliving
Web: www.lincolnshire
independentliving.org.uk
Lincolnshire Integrated Community
Equipment Service (ICES)
Orchard House, Orchard Street,
Lincoln LN1 1BA
>>
61
>> Tel: 01522 553959/01522 554175
Email: wendy.ramsey@
lincolnshire.gov.uk
Macmillan
Macmillan improves the lives of
people affected by cancer locally. The
service provides practical, medical,
emotional and financial support and
pushes for better cancer care.
Tel: 0808 808 0000
Web: www.macmillan.org.uk
Lincoln
The Macmillan Cancer Information &
Support Centre
Lincoln County Hospital, Greetwell
Road LN2 5QY
Tel: 01522 573799
Email: macmillan.infosupport@
ulh.nhs.uk
Grantham
The Macmillan Cancer Information and
Support Centre
Outpatients Department, Grantham
and District Hospital,
101 Manthorpe Road,
Grantham NG31 8DG
Tel: 01476 464978
ulh.nhs.uk
Boston
The Macmillan Cancer Information &
Support Centre
Main Reception, Pilgrim Hospital,
Sibsey Road, Boston PE21 9QS
Tel: 01205 446392
ulh.nhs.uk
Macmillan Palliative Carers Support
c/o Carers Connect
Age UK, Park Street, Lincoln LN1 1UQ
Tel: 01522 696000
Web: www.carersconnect.org.uk
Mencap
Mencap National Helpline
Tel: 0808 808 1111
Grantham Office
The Cree Centre, Aire Road,
Grantham NG31 7QP
62
Tel: 01467 566050
Email: annette.tweedie@
granthammencap.co.uk
Web: www.granthammencap.co.uk
Lincoln Office
Supported living for adults with
learning disabilities in the Lincoln and
Boston areas.
Community Centre, Croft Street,
Lincoln LN2 5AX
Tel: 01522 536765
MS Society
The MS Society is the UK’s leading
MS charity. Since 1953, they’ve been
providing information and support,
funding research and fighting
for change.
MS National Centre (MSNC)
372 Edgware Road, London NW2 6ND
Tel: 0208 438 0700
Web: www.mssociety.org.uk
Freephone helpline for the National MS
Society. They can provide details for
Lincolnshire MS Societies.
Tel: 0808 800 8000
Boston & South Holland Branch
Tel: 01205 724550
North Hykeham
Tel: 01522 838220
National Activity Providers
Association (NAPA)
Promotes the importance of activities
for older persons.
Tel: 0207 078 9375
Web: www.napa-activities.com
National Deaf Children’s Society
The National Deaf Children’s Society
(NDCS) is the leading charity dedicated
to creating a world without barriers for
deaf children and young people. NDCS
is an organisation of families, parents
and carers, providing emotional
and practical support through our
Freephone Helpline, our network of
trained support workers.
Ground Floor South, Castle House,
37-45 Paul Street, London EC2A 4LS
Tel: 0207 490 8656
Minicom: 0207 490 8656
Web: www.ndcs.org.uk
PALS (Lincolnshire Patient and
Advice Liaison Service)
Text: 07815 707746
Grantham & District Hospital
Located adjacent to Ward 6
Tel: 01476 464861
Lincoln County Hospital
Located near Main Reception
Tel: 01522 707071
Pilgrim Hospital
Located in Main Reception
Tel: 01205 446243
Parkinson’s Society
Parkinson’s UK
215 Vauxhall Bridge Road,
London SW1V 1EJ
Tel: 0808 800 0303
Web: www.parkinsons.org.uk
Penderels Lincolnshire
Aims to assist people with all aspects
of independent living.
Haverholme Priory Offices,
Haverholme Park, Haverholme,
Ewerby, Sleaford NG34 9PF
Tel: 01526 833803
Email: lincolnshire@
penderelstrust.org.uk
Web: www.penderelstrust.org.uk
Registered Nursing Home
Association (RNHA)
Campaigns for high standards in
nursing home care.
Tel: 0121 451 1088
Web: www.rnha.co.uk
Relatives and Residents
Association, The
Exists for older people needing, or
living in, residential care and the
families and friends left behind.
Tel: 0207 359 8148
Web: www.relres.org
Rethink Carers
Support for families living with mental
ill health. Carers support services.
Supported living for people with
mental ill health.
Rethink Advice and
Information Service
Tel: 0300 500 0927
Web: www.rethink.org
Samaritans
Available 24 hours a day to provide
confidential emotional support for
people who are experiencing feelings
of distress, despair or suicidal thoughts.
You don’t have to be suicidal to get
in contact.
17 Hungate, Lincoln LN1 1ES
Tel: 0845 790 9090
Web: www.samaritans.org
Shine Network
Award-winning network of people
and organisations involved in mental
health. The team can do a lot to put
people in touch with each other and
to help them work together more
closely and effectively.
Information and advice.
Involve@Lincoln
12 Mint Lane, Lincoln LN1 1UD
Tel: 07969 872804
Twitter: @lincsSHINE
Web: www.lincsshine.co.uk
Sensory Impairment Lincolnshire
County Service (SILCS)
The service aims to create
opportunities for adults and children
with sensory impairment needs, to
build confidence and self-esteem,
develop communication skills,
promote independent living and
develop mobility skills.
BID Services, 7 Checkpoint Court
Sadler Road, Lincoln LN6 3PW
Tel: 01522 848295
Text: 07702 939165
Web: www.silcs.org.uk
The Silver Line
The Silver Line is the only free
confidential helpline providing
information, friendship and advice
to older people, open 24 hours a
day, every day of the year. Launched
by Dame Esther Rantzen, The Silver
Line aims to combat loneliness in
the over-65s by providing friendship,
information and advice through calls
to trained volunteers.
Specially trained helpline staff:
• offer information, friendship and
advice;
• link callers to local groups and
services;
• offer regular befriending calls; and
• protect and support those who are
suffering abuse and neglect.
Tel: 0800 470 8090
Web: www.thesilverline.org.uk
South Lincolnshire Blind Society (SLBS)
is a major provider of services for blind
and partially sighted people and their
carers, who live in the districts of North
Kesteven, South Kesteven, Boston
Borough and South Holland.
Elmer House, Finkin Street,
Grantham,
Lincolnshire NG31 5QZ
Tel: 01476 592775
Web: www.blind-society.org.uk
St. Barnabas Hospices
St Barnabas provides specialist
palliative and end of life care so that
everyone can access and receive the
support they need to live well and
ease the process of dying.
Tel: 01522 511566
Email: enquiries@
stbarnabashospice.co.uk
Web: www.stbarnabashospice.co.uk
Stroke Association
The Stroke Association provides
practical advice, essential information
and emotional support for stroke
survivors, carers and families
National helpline: 0303 303 3100
Textphone: 18001 0303 3033 100
Web: www.stroke.org.uk
Lincoln and District Stroke Club
Ancaster Day Centre,
Lincoln LN5 8PF
Tel: 01522 537301
Total Voice Advocacy
Voiceability,
5 Saxilby Enterprise
Skellingthorpe Road, Saxilby
Lincoln LN1 2LR
Tel: 01522 706580
With so many providers to choose from, where do you start?
www.carechoices.co.uk can help.
developed by the publisher
of this Directory
•
•
•
•
•
•
•
search care providers quickly and easily
search by postcode/town and care type
Information on standards of care
links to the latest inspection reports
extra information, photos and direct website links for hundreds of providers
request a brochure
checklists to take with you when you visit
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
63
24 hour nursing, residential, dementia and respite care
Large single en-suite rooms which
can be decorated and customised
to suit you
Respite, Nursing and Residential
care
Stroke Rehabilitation care
Stoma care
Specialist Palliative care services
including syringe drivers, nasal
gastric tubes & peg feeding
We have a specialist Dementia
Unit which caters for Alzheimers,
Vascular dementia, Lewy bodies
dementia and Picks disease
established over 30 years
Meadows Edge aims to develop individualised care plans
to meet the needs of each of our clients. The purpose of
our care plans is to help clients maintain their physical and
mental well being, with a view to encouraging their own
independence.
We provide homely surroundings and encourage clients to
being in their own possessions for their added comfort and
happiness.
We have no restrictions on visiting times as we fully
understand that this is our clients home.
Meadows Edge makes efforts to encourage the family and
friends to participate in the social activities provided for the
clients.
Wyberton West Road,
Boston,
Lincolnshire PE21 7JU
t: 01205 353271
e: [email protected]
Meadows Edge gives the opportunity for clients to have the
freedom of choice and freedom of expression within safe
practise to all clients staying with us for either short or long
term care.
www.meadowsedge.co.uk
Providing a family-like environment where residents can feel safe, comfortable and cared about
Boston
Service category information is obtained from CQC and historic information recorded by the Council. These
categories change regularly and you should contact the provider for current information on care they provide.
Boston care homes
ASHRIDGE
14 Tower Road, Boston PE21 9AD
Tel: 01205 366922
OP LDA YA
FRAMPTON HOUSE RESIDENTIAL CARE HOME ●
West End Road, Frampton, Boston PE20 1BT
OP D
Tel: 01205 724216
RALPHLAND CARE HOME
Ralphs Lane, Frampton West,
Nr Boston PE20 1QU
Tel: 01205 722332
OP D PD MH YA
SKIRBECK COURT (OSJCT) ●
55a Spilsby Road,
Boston PE21 9NU
Tel: 0800 988 8133 Advert page 7
GARDENS RESIDENTIAL HOME, THE
88 Sleaford Road, Boston PE21 8EY
Tel: 01205 359797
OP D
MANOR GATE CARE HOME
190 Causeway, Wyberton, Boston PE21 7BS
Tel: 01205 366260
OP D
VAUXHALL COURT CARE HOME ●
Vauxhall House, Frieston Road,
Boston PE21 0JW
Tel: 01205 354911
OP D
WILLOUGHBY GRANGE CARE HOME
Willoughby Road, Boston PE21 9EG
Tel: 01205 608705 Advert page 80
OP D
WOODLANDS COURT CARE HOME
Boston Road, Kirton, Boston PE20 1DS
Tel: 01205 723355
OP D
MINSTRELS RESIDENTIAL HOME, THE
Main Road, Wrangle, Boston PE22 9AJ
Tel: 01205 870910
OLD RECTORY, THE
Main Road, Stickney, Nr. Boston PE22 8AY
Tel: 01205 480885
OP D PD
OP
OP D MH
Boston care homes with nursing
ELMWOOD HOUSE NURSING HOME ●
88 Sleaford Road, Boston PE21 8EY
Tel: 01205 369235
GEORGIANS (BOSTON) LTD, THE ●
50 Wide Bargate, Boston PE21 6RY
Tel: 01205 364111
OP PD
OP D PD MH SI
HUNTERS CREEK CARE HOME ●
130 London Road, Boston PE21 7HB
Tel: 01205 358034 Advert inside back cover OP D PD YA
MEADOWS EDGE CARE HOME ●
Wyberton West Road, Wyberton,
Boston PE21 7JU
OP D
ST JOHN’S NURSING HOME
White House Lane, Boston PE21 0BE
Tel: 01205 366059
OP D
WESTFIELD NURSING HOME
34 Sleaford Road, Boston PE21 8EU
Tel: 0843 506 9452 Advert page 20
WHITE GABLES CARE HOME ●
21 Willington Road, Kirton, Boston PE20 1EP
Tel: 01205 723874 Advert below
D
WILLOUGHBY GRANGE CARE HOME
Willoughby Road, Boston PE21 9EG
OP D
WOODLANDS COURT CARE HOME
Boston Road, Kirton, Boston PE20 1DS
Tel: 01205 723355
OP D
White Gables
Where quality of life counts
Care home (Boston)
White Gables is situated in the heart of the small
but busy village of Kirton, which boasts a range
of amenities including a church, shops, a post
office and a library, all of which can be found
within easy reach of the home.
21 Willington Road, Kirton, Boston PE20 1EP
Tel: 01205 723874
Web: www.whitegablesboston.co.uk
Members
of The RNHA
OP D LDA
Bands
65
HOLLY TREE LODGE CARE HOME
3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR
Telephone: 01724-762537
E-Mail: [email protected]
Registered Manager: Anne Atkinson E-Mail: [email protected]
Please see our website www.hollytreecare.co.uk
and our recommendations on www.carehomes.co.uk
Holly Tree Lodge is situated within the heart of the
picturesque village of Scotton which is within easy
reach of both Scunthorpe and Gainsborough.
It is a two storey detached property that stands within its own
gardens and has views of the countryside. The Home is able to
offer packages ranging from one day respite to long term care
and continuing care. At Holly Tree Lodge, we care for people
with nursing needs and also for people with social care needs
especially those related to memory loss and dementia.
The Home is well furnished
to create a comfortable and homely atmosphere that offers a
safe and secure environment. The accommodation is spacious
and appropriate. The living area has been adapted to reduce the
risks associated with the needs of the residents.
There are four lounges and two dining rooms which have
recently been refurbished to provide bright and welcoming
communal areas for residents and visitors to the Home.
There are large garden areas which have within it a number of
smaller areas offering some privacy for individuals. The gardens
are safe and accessible, to our residents.
The approach of the staff within the Home ensures that the
person is cared for in an individualised way, promoting freedom
of choice.
All people within the Home have comprehensive support plans
that are person-centered to meet their individual needs and
include individual choices and social inclusion. The support
plans are regularly reviewed by the management team and staff. This ensures that the person’s
requirements and wishes are taken into account within daily activities.
We welcome telephone enquiries at any time and also invite you to call in at the
Home to have a look around.
No appointment is necessary, though if you
VSHFLÀFDOO\ZLVKWRVSHDNWRRXU0DQDJHU
Anne, please call beforehand to ensure she is
on duty when you intend to visit.
Gainsborough
Gainsborough care homes
CHESTNUT HOUSE
62 High Street, Marton DN21 5AW
Tel: 01427 718272
MH YA AD
FOXBY COURT (OSJCT) ●
Middlefield Lane, Gainsborough DN21 1QR
OP
GROSVENOR HOUSE CARE HOME ●
19 Back Street, East Stockwith, Gainsborough DN21 3DL
OP D PD YA
KINGSWAY CLAYTON HOUSE
RESIDENTIAL CARE HOME ●
9-11 Lea Road, Gainsborough DN21 1LW
Tel: 01427 613730
MANOR, THE
The Green, Scotter, Gainsborough DN21 3UD
Tel: 01724 764884
NORTH WARREN HOUSE
North Warren Road, Gainsborough DN21 2TU
Tel: 01427 612171
OP LDA
OLD RECTORY, THE ●
Sturton Road, Saxilby,
Lincoln LN1 2PG
Tel: 01522 702346
OP D
REDCOTE RESIDENTIAL HOME
23 Gainsborough Road, Lea,
Gainsborough DN21 5HR
Tel: 01427 615700
OP
ST OGGS
14 Front Street, Morton,
Gainsborough DN21 3AA
Tel: 01427 617173
MH YA AD
TIGH BRUADAIR
Summer Hill,
Gainsborough DN21 1HQ
Tel: 01427 611541
LDA YA
WISPINGTON HOUSE ●
41 Mill Lane, Saxilby,
Lincoln LN1 2QD
Tel: 01522 703012
OP D PD SI
OP D MH
OP
developed by the publisher of this Directory
•
•
•
•
• extra information, photos and direct
website links for hundreds of providers
• request a brochure
• checklists to take with you when you visit
Bands
67
Gainsborough care homes with nursing
GABLES MANOR
Ingleby, Saxilby, Lincoln LN1 2PQ
Tel: 01522 704250
BLENHEIM CARE CENTRES
Hemswell Cliff,
Gainsborough DN21 5TJ
Tel: 01427 668175
LDA
OP PD YA
BLYTON COURT
3 Laughton Road, Blyton,
Gainsborough DN21 3LG
Tel: 01427 628791
GROSVENOR HOUSE CARE HOME ●
19 Back Street, East Stockwith,
Gainsborough DN21 3DL
OP D PD YA
HOLLY TREE LODGE CARE HOME ●
3 Eastgate, Scotton,
Gainsborough DN21 3QR
OP D PD LDA
PD MH YA
CHEYNE HOUSE CARE HOME ●
Main Street, North Carlton,
Lincoln LN1 2RR
Tel: 01522 730078 Advert below and page 73
HOWSON CARE CENTRE ●
Marton Road, Willingham-by-Stow,
Gainsborough DN21 5JU
Tel: 01427 788283
DROVERS CALL CARE HOME ●
186 Lea Road,
Gainsborough DN21 1AN
OP D LDA MH YA
OP D PD
ELIOT HOUSE
Crooked Billet Street, Morton,
Gainsborough DN21 3AH
Tel: 01427 617545
OP D PD MH
FERNDENE CARE HOME ●
Parksprings Road,
Gainsborough DN21 1NY
Tel: 01427 810700
FOXBY HILL CARE HOME ●
Foxby Hill,
Gainsborough DN21 1PN
Tel: 01427 611231
OP D
OP D
OP D PD MH SI YA
LAUGHTON CROFT CARE HOME
WITH NURSING ●
Gainsborough Road, Scotter Common,
Gainsborough DN21 3JF
Tel: 01724 762678
OP D PD MH SI YA AD
MANOR NURSING HOME, THE ●
Dog & Duck Lane, Morton,
Gainsborough DN21 3BB
Tel: 01427 612796
OP D MH
MIDDLEFIELD HOUSE NURSING HOME
Middlefield Lane,
Gainsborough DN21 1TY
Tel: 01427 615577
LDA YA
Cheyne House Care Home is one of the best care homes in
Lincolnshire and is registered for residential, nursing residents, specialising with those living with
the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94%
for deprivation of liberty and safeguarding.
With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff
and ancillary staff whose knowledge in dementia supports our residents and their families
Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR
rated as 94%
Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: [email protected]
for the Deprivation of
Liberty and Safeguarding
It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.
Bands
69
Grantham
Grantham care homes
APPLE TREES CARE &
REABLEMENT CENTRE (OSJCT) ●
Arlington Gardens, Grantham NG31 7GQ
OP D PD MH SI
AVERY LODGE ●
37 Beacon Lane,
Grantham NG31 9DN
Tel: 01476 590674
OP D PD
AYRSHIRE HOUSE ●
24-26 Main Road, Long Bennington,
Newark NG23 5EH
Tel: 01400 281971
LDA
BELVOIR HOME CARE HOME
Brownlow Street,
Grantham NG31 8BE
Tel: 01476 565454
OP D
BIRCHWOOD RETIREMENT HOME
6-8 Dudley Road, Grantham NG31 9AA
Tel: 01476 562042
OP D
CASTLEGATE HOUSE RESIDENTIAL HOME
49 Castlegate, Grantham NG31 6SN
Tel: 01476 560800
CAYTHORPE RESIDENTIAL HOME
77 High Street, Caythorpe,
Grantham NG32 3DP
OP D
FAIRVIEW FARM ●
Gloucester Road,
Grantham NG31 8RJ
Tel: 01476 570507
LDA
GREGORY HOUSE (OSJCT) ●
Welby Gardens,
Grantham NG31 8BN
OP
HARROW STREET, 18
18 Harrow Street,
Grantham NG31 6HF
Tel: 01476 574429
OP PD LDA SI YA
MILLFIELD HOUSE
13 Back Lane, Colsterworth,
Grantham NG33 5NJ
Tel: 01476 860270
LDA SI YA
OP D
Grantham care homes with nursing
Caythorpe Residential Home
BELTON LODGE NURSING HOME
213 Belton Lane,
Grantham NG31 9PW
Tel: 01476 579798
OP
KINGS COURT NURSING HOME
Church Street, Grantham NG31 6RR
Quality Rating ‘excellent’
Caythorpe provides for older people and
people with dementia.
The Home provides a full range of services and facilities:
• Home cooking is provided and all diets are catered for
• Trained staff • Regular relative/resident meetings
• Dental, clergy, hairdressing & chiropody
• Own furniture/pets welcome by prior arrangement
• Access to wireless internet and DVD equipment
• Enclosed Garden • Activities/outings organized
• Day care service also provided
• Registered for 14 residents
Members of National Association for
Providers of Activities for older people
HARROWBY LODGE NURSING HOME ●
4 Harrowby Lane,
Grantham NG31 9HX
Tel: 01476 568505
Ҋ,ҋYHEHHQKHUHIRUD
\HDUQRZ,UHJXODUO\
ODXJKMRNHZLWK
WKHVWDII.’
Len (Resident)
Tel: 01400 272552. 77 High Street, Caythorpe, Grantham, Lincolnshire NG32 3DP
OP D PD YA
OP D PD MH SI YA
NEWTON HOUSE
148 Barrowby Road, Grantham NG31 8AF
OP D PD MH YA
ST EDMUND’S NURSING HOME
Worcester Road, Grantham NG31 8SF
Tel: 01476 576811
OP PD YA
Bands
70
Horncastle
Horncastle care homes
BRAMHALL ●
1 Butt Lane, Tattershall, Lincolnshire LN4 4NL
Tel: 01526 342632
CLARENCE HOUSE AND THE GRANARY
53 West Street, Horncastle LN9 5JE
Tel: 01507 524466
OP D
LDA YA
EASTWOOD LODGE ●
Stanhope Avenue, Woodhall Spa, Lincoln LN10 6SP
Tel: 01526 352188
OP D
GROVE RESIDENTIAL CARE HOME, THE
Main Street, West Ashby, Horncastle LN9 5PT
Tel: 01507 522507
NETHERLANDS
Spilsby Road,
Horncastle LN9 6AL
Tel: 01507 522009
LDA YA
NIGHTINGALE HOUSE CARE CENTRE
Main Road, Bucknall,
Lincoln LN10 5DT
Tel: 01526 388261 Advert inside front cover
OP PD
RUSSELL GREEN CARE HOME
11 Stanhope Avenue,
Woodhall Spa LN10 6SP
Tel: 01526 352879
OP D PD SI
OP D SI
HEATHERLEA HOUSE RESIDENTIAL CARE HOME
109 Tor-o-Moor Road,
Woodhall Spa LN10 6SD
Tel: 01526 353394
OP D
WESTERLEY RESIDENTIAL CARE
HOME FOR THE ELDERLY ●
Westerley, The Broadway,
Woodhall Spa LN10 6SQ
Tel: 01526 352231
OP
Horncastle care homes with nursing
SOUTH WOLD NURSING HOME
South Road, Tetford, Horncastle LN9 6QB
Tel: 01507 533393
OP D
TORAY PINES CARE HOME ●
School Lane, Coningsby LN4 4SJ
Tel: 01526 344361/2 Advert inside back cover OP D PD YA
TANGLEWOOD CARE HOME ●
36 Louth Road, Horncastle LN9 5EN
Holy Trinity Collegiate Church, Tattershall
Bands
71
Lincoln
Lincoln care homes
AN CALADH HOUSE
4 Church Hill, Washingborough, Lincoln LN4 1EH
LDA YA
Tel: 01522 790110
ERMINE HOUSE (OSJCT) ●
Laughton Way, Ermine Estate, Lincoln LN2 2EX
OP
ASHLEY COURT ●
1 Ashley Court, Boundary Street, Lincoln LN5 8PQ
Tel: 01522 539247
PD YA
FOSSE HOUSE (OSJCT) ●
Hykeham Road, Lincoln LN6 8AA
OP
OP D
GROVE CARE CENTRE, THE
14 Church Road, Skellingthorpe, Lincoln LN6 5UW
Tel: 01522 500710
OP D PD
OP D
HARTSHOLME HOUSE (OSJCT) ●
Ashby Avenue, Hartsholme, Lincoln LN6 0ED
OP D
LAURELS, THE
Sheridan Close, Lincoln LN2 4JX
Tel: 01904 430600
OP D
LINDUM PARK HOUSE CARE HOME
1-2 Lindum Road, Lincoln LN2 1NN
Tel: 01522 545099
BERNADETTE HOUSE ●
The Old Vicarage, South Park, Lincoln LN5 8EW
BOULTHAM PARK HOUSE (OSJCT) ●
Rookery Lane, Lincoln LN6 7PH
BRANTLEY MANOR CARE HOME ●
Brant Road, Lincoln LN5 8RX
CANWICK COURT CARE CENTRE
78 South Park, Lincoln LN5 8ES
Tel: 01522 544595
Bernadette House
OP D
OP PD MH SI YA
OP LDA MH YA
122 SCORER STREET
Lincoln LN5 7SX
The Old Vicarage, South Park, Lincoln LN5 8EW
Specialising in dementia care, day care,
respite and end of life for the elderly with all
dietary and care needs catered for.
Tel: 01522 521926
Our homely accommodation for private and
funded residents includes newly refurbished
en-suite rooms all set in one acre of
picturesque gardens within close proximity
of the shops and amenities.
Email: [email protected] • Web: www.bernadettehouseltd.co.uk
Brantley Manor
Brantley Manor lies just two
miles south of one of England’s
most historic cathedral cities,
Lincoln. The property is close
to local amenities and is
surrounded by mature trees
and hedges.
•
•
•
•
•
•
•
•
•
•
Holistic Residential and Day Care for adults
with learning disabilities / high functioning
Autistic Spectrum Disorders
Excellent Services *** (CQC)
• Small homely environment • Person centred service
• Active community participation • Enhancing life skills
• Individual structured programmes • Live-in management team
• Highly trained mature staff
Tel: 01522 804 167 Email: [email protected] www.scorerstreet.co.uk
Daycare
Respite Care
Older person needs met
Staff qualified and experienced in
Alzheimer’s/Dementia
Attractively decorated rooms
24 hour call systems
Wheelchair access
Fresh, vaired menu for all diets
Group activities
Highly qualified & friendly staff
Address: Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX
Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: [email protected]
Bands
72
Lincoln care homes continued
MONSON RETIREMENT HOME ●
9-11 Monson Street, Lincoln LN5 7RZ
REDCOTE HOUSE RESIDENTIAL CARE HOME
Redcote Drive, Lincoln LN6 7HQ
Tel: 01522 500796
RIDGEWAY CARE CENTRE
2-6 The Avenue, Lincoln LN1 1PB
Tel: 01522 530552
RUCKLAND COURT CARE HOME (LACE) ●
Ruckland Avenue, Lincoln LN1 3TP
SCORER STREET, 122
Lincoln LN5 7SX
OP D
STONES PLACE
Skellingthorpe Road, Lincoln LN6 0PA
Tel: 01522 684325
OP D
SWALLOW LODGE
Fen Lane, North Hykeham, Lincoln LN6 8UZ
Tel: 01522 555501
OP D PD LDA SI
OP D
TAMAR HOUSE
5 Riseholme Road, Lincoln LN1 3SN
Tel: 01522 524093
OP D
TIGH ALLENE
2A Church Hill, Washingborough, Lincoln LN4 1EH
Tel: 01522 797947
LDA
OP
LDA YA
LDA
WEST DEAN CARE HOME
77-79 Yarborough Road, Lincoln LN1 1HS
Tel: 01522 568248
OP LDA MH YA
Lincoln care homes with nursing
ALTHAM COURT RESIDENTIAL AND NURSING HOME
Altham Terrace, Lincoln LN6 7SP
OP PD
EASTHOLME CARE HOME
74-75 South Park, Lincoln LN5 8ES
Tel: 01522 521956
BUNKERS HILL CARE HOME ●
1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ
Tel: 01522 575139
OP D PD MH YA
ECCLESHARE COURT CARE HOME 1-39 (LACE) ●
Ashby Avenue, Lincoln LN6 0ED
OP D
CATHEDRAL NURSING HOME
23 Nettleham Road, Lincoln LN2 1RQ
Tel: 01522 526715
ECCLESHARE COURT CARE HOME 40-64 (LACE) ●
Ashby Avenue, Lincoln LN6 0ED
OP D
CHERRY TREE LODGE NURSING HOME
133 Macaulay Drive, Lincoln LN2 4ET
Tel: 01522 545580
OP D
LDA YA
OP D PD
GREETWELL HOUSE NURSING HOME
70 Greetwell Close, Lincoln LN2 4BA
Tel: 01522 521830
OP PD YA
Cheyne House Care Home is one of the best care homes in
Lincolnshire and is registered for residential, nursing residents, specialising with those living with
the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94%
for deprivation of liberty and safeguarding.
With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff
and ancillary staff whose knowledge in dementia supports our residents and their families
Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR
rated as 94%
Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: [email protected]
for the Deprivation of
Liberty and Safeguarding
It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.
Bands
73
Lincoln care homes with nursing continued
GROSVENOR HALL CARE HOME ●
Newark Road, Lincoln LN5 8QT
Tel: 01522 528870
OP D PD
HARVEST HOUSE NURSING HOME
126 Carholme Road, Lincoln LN1 1SP
Tel: 01522 513202
OP D
HEALTHLINC APARTMENTS
Cliff Road, Welton, Lincoln LN2 3JN
Tel: 01673 862300
OP PD LDA MH SI YA
HOMER LODGE CARE CENTRE
23-26 Monson Street, Lincoln LN5 7RZ
OP
ROMAN WHARF NURSING HOME
1 Roman Wharf,
Lincoln LN1 1SN
Tel: 01522 524808
OP D PD SI YA
ST CLAIRE’S NURSING HOME
Birchwood Avenue, Doddington Park,
Lincoln LN6 0QT
Tel: 01522 684945
OP PD
WILLOW COURT
Croft Lane, Cherry Willingham,
Lincoln LN3 4JW
Tel: 01522 595391
OP D
A choice of elderly
care options in
Lincoln
We know that personalised care in
a warm and welcoming place, that’s
close to your family and friends is
really important.
To find out more about your elderly
care options in Lincoln
That’s why we offer long and short
stay care options in Lincoln. What’s
more, you don’t need our health
insurance to stay with us.
Look for Altham Court in the
listings section.
Call
0333 220 4756 †
† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles.
Calls may be monitored and may be recorded.
More than just a place to live...
r
1
fo
g ing 99
rin erv 1
Ca s ince
d
an rs s
o
ni
se
monson
retirement home
Monson Retirement Home is truly a ‘home’ to our residents. We provide a caring, safe and sociable environment
nt situated
in the centre of Lincoln for easy access. Long Term, Rehabilitation and Respite care.
Designed for comfort and entertainment with
modern conveniences, we are constantly
improving our facilities. This year we will benefit
from a new lounge, large courtyard garden and
a pub with SKY Sports and Entertainment.
T: 01522 520643
E. [email protected]
www.monsonrh.co.uk
Bands
74
Louth
Louth care homes
NEWHAVEN RESIDENTIAL HOME ●
Mumby Road, Huttoft, Alford LN13 9RF
Tel: 01507 490294
ALDERSON HOUSE
Saltfleet Road, Theddlethorpe,
Mablethorpe LN12 1PH
Tel: 01507 338584
MH YA
ASHTREE HOUSE ●
Church Lane, Withern, Alford LN13 0NG
OP D
BEECHES, THE
28 South Street, Louth LN11 9JT
Tel: 01507 603862
OP
BOULEVARD HOUSE
1 The Boulevard, Mablethorpe LN12 2AD
Tel: 01507 473228
LDA YA
CHIMNEYS CARE HOME, THE
1 Station Road, Alford LN13 9HY
Tel: 01507 462789
OP
DOULTON COURT CARE HOME
Alford Road, Sutton-on-Sea LN12 2HF
OP D PD
ELMS CARE HOME, THE
Elm Drive, Louth LN11 0DE
OP D
FIR CLOSE
2 Westgate, Louth LN11 9YH
Tel: 01507 603882
OP D
FOTHERBY HOUSE ●
Louth Road, Fotherby, Louth LN11 0UG
Tel: 01507 607237
GABLES, THE
Willoughby Road, Cumberworth,
Alford LN13 9LF
Tel: 01507 490661
OP LDA
OAK LODGE
Stanley Avenue, Mablethorpe LN12 1DP
Tel: 01507 479782
LDA
RIVERSIDE
Ramsgate Road, Louth LN11 0NJ
Tel: 01507 608311
LDA
ROWANS, THE
266 Eastgate, Louth LN11 8DJ
Tel: 01507 608081
PD LDA YA
SEATON HOUSE
153 Eastgate, Louth LN11 9AJ
Tel: 01507 611071
LDA
SENSE - MONKS DYKE ROAD, 54
Louth LN11 9AN
Tel: 01507 609331
PD LDA SI
SENSE - MONKS DYKE ROAD, 56
Louth LN11 9AN
Tel: 01507 610877
LDA SI
SENSE - OLD MILL PARK, 25
Louth LN11 0NY
Tel: 01507 608052
LDA SI
SOUTH FARM RESIDENTIAL HOME
Huttoft Road, Sutton-on-Sea, Mablethorpe LN12 2RU
Tel: 01507 443746
OP LDA
OP
OP D LDA SI YA
LINK HOUSE
Main Road, Withern LN13 0NB
Tel: 01507 450403
LIVINGSTONE COURT
Stanley Avenue,
Mablethorpe LN12 1DP
Tel: 01507 479333
LDA YA
LDA
Bands
75
Louth care homes continued
SUMMERFIELD REST HOME
10-12 Park Road East, Sutton-on-Sea,
Mablethorpe LN12 2NL
Tel: 01507 441969
OP D
SUTTON LODGE NURSING
& RESIDENTIAL CARE HOME
Station Road, Sutton-on-Sea, Mablethorpe LN12 2HR
Tel: 01507 441905
OP PD YA
SWALLOWDALE
5 Bilsby Road, Alford LN13 9EW
Tel: 01507 463833
LDA
SYCAMORES, THE
45 South Street, Alford LN13 9AN
Tel: 01507 463225
LDA
VICTORIA HOUSE RESIDENTIAL HOME
31 Station Road, Alford LN13 9JB
Tel: 01507 463292
OP D PD
WAVERLEY
164 High Street, Mablethorpe LN12 1EJ
Tel: 01507 473071
OP LDA
WILLOUGHBY HOUSE
Willoughby Road,
Sutton-on-Sea LN12 2NF
Tel: 01507 442555
LDA YA
WYNGATE RESIDENTIAL
CARE HOME
Alford Road, Mablethorpe LN12 1PX
Tel: 01507 477531
OP D PD
Louth care homes with nursing
DOULTON COURT
CARE HOME
Alford Road, Sutton-on-Sea LN12 2HF
MIRAMAR NURSING HOME
20 Trusthorpe Road, Sutton-on-Sea, Mablethorpe LN12 2LT
MH
Tel: 01507 442484
OP D PD
ELMS CARE HOME, THE
Elm Drive, Louth LN11 0DE
OP D
FOUNTAINS CARE CENTRE, THE
Church Lane, Tetney,
Grimsby DN36 5JX
MADEIRA HOUSE
129-131 High Holme Road,
Louth LN11 0HD
Tel: 01507 607452
OP D PD
OP D PD SI
ORCHARD HOUSE CARE HOME ●
Grosvenor Road, Mablethorpe LN12 1EL
Tel: 01507 472203
OP D PD YA
SANDPIPER CARE HOME ●
South Street, Alford LN13 9AQ
Tel: 01507 462112 Advert inside back cover
STEWTON HOUSE ●
28 Stewton Lane, Louth LN11 8RZ
Tel: 01507 602961
WOLDS CARE CENTRE, THE ●
North Holme Road, Louth LN11 0JF
Tel: 01507 603869
OP D PD
OP
OP D PD MH SI YA
%WLXVII,SYWITVSZMHIWELSQIP]IRZMVSRQIRXMR
[LMGLXLIIPHIVP][MXLZEV]MRKJSVQWSJHIQIRXME
EVIGEVIHJSVERHIREFPIHXSQE\MQMÎXLIMV
GETEGMX]XSIRNS]PMJIF]QIIXMRKXLIMVTL]WMGEP
WSGMEPGYPXYVEPIQSXMSREPERHWTMVMXYEPRIIHW
%PPWXEJJEVIXVEMRIHXSHIPMZIV½VWXGPEWWMRHMZMHYEPMÎHGEVIQIIXMRKXLIGLERKMRK
RIIHWSJSYVVIWMHIRXW;ISJJIVTIVQERIRXVIWTMXIERHHE]GEVI[MXLMR
Ashtree House
ELSQIP]JEQMP]SVMIRXEXIHIRZMVSRQIRX[LIVIXLIUYEPMX]SJ
Church Lane, Withern
GEVIMWVI¾IGXIHMRXLILETTMRIWWSJSYVVIWMHIRXW
Alford, Lincs
LN13 0NG
Phone: 01507 450 373
E-Mail: [email protected]
Website: www.ashtree-house.co.uk
'SRXEGXYWWLSYPH]SYVIUYMVIER]
JYVXLIVMRJSVQEXMSR
Bands
76
Market Rasen
Market Rasen care homes
BLYTHE HOUSE
Lincoln Road, Faldingworth LN8 3SF
Tel: 01522 868279
BRAMBLES
53 Station Road, Bardney, Lincoln LN3 5UD
Tel: 01526 399868
LDA YA
LITTLE BROCKLESBY HOUSE
51 High Street, Limber, Grimsby DN37 8JL
Tel: 01469 561353
LDA YA
MIDDLEGATE LODGE
Horncastle Road, Caistor, Market Rasen LN7 6JG
LDA MH YA AD
Tel: 01472 852282
OP D
COTTAGE SPECIALIST RESIDENTIAL SERVICE, THE
31 Norbeck Lane, Welton, Lincoln LN2 3JP
LDA YA
Tel: 01673 862000
OLD HALL, THE ●
Chapel Road, Fiskerton, Lincoln LN3 4HD
Tel: 01522 595395
LDA
GLEBE HOUSE
7 South Dale, Caistor LN7 6LS
Tel: 01472 852282
POPLARS, THE (OSJCT) ●
Chapman Street, Market Rasen LN8 3DS
OP D
17-19 Grimsby Road, Caistor LN7 6QY
Tel: 01472 851989
HAWTHORNS, THE ●
53 Station Road, Bardney LN3 5UD
Tel: 01526 399868
MH YA
OP
SAXILBY HOUSE ●
9-15 Highfield Road, Saxilby LN1 2QP
Tel: 01522 704025
D PD MH
LDA
WATERLOO HOUSE ●
Walesby Road, Market Rasen LN8 3EX
Tel: 01673 842343
OP D MH
HOLLIES, THE
The Hawthorns, 53 Station Road, Bardney, Lincoln LN3 5UD
LDA YA
Tel: 07817 946026
WILLAN HOUSE ●
Stainfield, Wragby, Market Rasen LN8 5JL
Tel: 01526 398785
OP D
friendship,
warmth & security
Ashlea Court provides quality care in a unique home from home
environment, free from the worries of modern day living and
offering friendship, warmth and security.
We consider each resident’s well-being and ensure that the care they
receive from our dedicated staff is of the highest standard.
We also offer short term respite, holiday breaks and day care, should
you require a period of convalescence or simply need a break.
for more details please contact:
MANAGER: KELLY LOFTS
ASHLEA COURT CARE HOME
CHURCH LANE, OLD WALTHAM, GRIMSBY DN37 0ES
TEL: 01472 825225 FAX: 04172 826034
WINNIECARE
Bands
77
Market Rasen care homes with nursing
GLENGARRIFF HOUSE NURSING HOME
8 King Street, Market Rasen LN8 3BB
Tel: 01673 844091
LDA YA
HILL HOUSE CARE HOME
Sand Lane, Osgodby, Market Rasen LN8 3TE
Tel: 01673 843407
OP PD LDA MH YA
LAURELS NURSING HOME, THE ●
Lincoln Road, Holton-cum-Beckering,
Market Rasen LN8 5NG
Tel: 01673 858680
OP D
NETTLETON MANOR CARE HOME
Moortown Road, Nettleton,
Market Rasen LN7 6HX
OP D PD
ST LUKE’S NURSING HOME
35 Main Street, Scothern, Lincoln LN2 2UJ
Tel: 01673 862264
TENNYSON WHARF
Park Lane, Burton Waters, Lincoln LN1 2ZD
OP
OP D PD YA
Nettleton Manor Care Home is one of the best care homes in
Lincolnshire and is registered for residential and nursing clients, and dementia sufferers. NHS
Lincolnshire Care Home Assessment Awarded the home an excellent score of 87%.
We offer 24 hour nursing care provided by highly qualified Registered Nurses, Care Staff & Support Team. We have
regular visits from a variety of professionals. We also offer hairdressing, holistic therapy and Pastoral Care. With our
own dedicated Activity Co-ordinator we can ensure your stay is as active or as quiet as you would like it to be.
Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HX
Telephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075
rated as 87%
excellent
WELCOME TO
BASSINGHAM CARE CENTRE...
Now owned by My Care, we provide long and short-term support
for a wide range of physical and mental health needs. Situated
in a well-serviced village within beautiful grounds is a choice of homely
but welcoming accommodation in our bungalows, community hall
and victorian rectory. Registered Nurses are on site constantly.
Bassingham Care Centre
2 Lincoln Road, Bassingham, Lincolnshire LN5 9HE
T: 01522 788215 • E: [email protected]
Family and friends are welcomed as an essential part of the the care home’s life.
We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the
funding systems seem complex. We can provide professional support and advice to make this process easier for you.
developed by the publisher
of this Directory
•
•
•
•
•
•
•
extra information, photos and direct website links for hundreds of providers
request a brochure
checklists to take with you when you visit
Bands
78
North Kesteven
North Kesteven care homes
AN DARACH HOUSE
22 School Lane, North Scarle, Lincoln LN6 9EY
Tel: 01522 778851
LDA YA
BECKFIELD HOUSE RESIDENTIAL HOME ●
Station Road, Heighington, Lincoln LN4 1QJ
Tel: 01522 790314
OP D
BROUGHTON HOUSE AND COLLEGE
12 High Street, Brant Broughton, Lincoln LN5 0SL
Tel: 01400 272929
LDA
COTTAGE RESIDENTIAL HOME, THE
Nocton Hall, Nocton, Lincoln LN4 2BA
Tel: 01526 320887
OP D
HAVEN CARE HOME, THE
19 Lincoln Road, Metheringham, Lincoln LN4 3EF
Tel: 01526 322051
OP D
HOLMLEIGH CARE HOME
Lincoln Road, Navenby,
Lincoln LN5 0LA
Tel: 01522 810298
OP
NEALE COURT CARE HOME (LACE) ●
Neale Road, North Hykeham LN6 9UA
OP D
ST MICHAEL’S
High Street, Waddington LN5 9RF
Tel: 01522 723292
OP D
WELBOURN MANOR CARE CENTRE
High Street, Welbourn,
Lincoln LN5 0NH
Tel: 01400 272221
OP D LDA
North Kesteven care homes with nursing
BASSINGHAM CARE CENTRE
2 Lincoln Road, Bassingham, Lincoln LN5 9HE
OP D PD MH YA
WELBOURN HALL NURSING HOME ●
Hall Lane, Welbourn, Lincoln LN5 0NN
Tel: 01400 272771
OP D
BECKSIDE (OSJCT) ●
Middle Street,
North Hykeham, Lincoln LN6 9QX
WHITE GABLES
Lincoln Road, Skellingthorpe, Lincoln LN6 5SA
Tel: 01522 693790
OP D
CHESTERFIELD HOUSE
411 Newark Road, North Hykeham,
Lincoln LN6 9SP
Tel: 01522 692607
OP
WOODVIEW
127 Lincoln Road, Branston, Lincoln LN4 1NT
OP D YA
LDA YA
COURTLANDS LODGE ●
25 Langley Road, North Hykeham,
Lincoln LN6 9RX
Tel: 01522 693800
MH
EAGLE NURSING HOME
The Old Rectory, High Street, Eagle, Lincoln LN6 9DL
Tel: 01522 868403
MH
ST PAUL’S CARE HOME ●
High Street, Waddington, Lincoln LN5 9RF
Tel: 01522 721764
OP
Bands
79
Skegness
Skegness care homes
ASHBY COURT
1-6 Ashby Road, Spilsby PE23 5DR
Tel: 01790 753432
LDA YA
ASPEN LODGE CARE HOME
Yarborough Road, Skegness PE25 2NX
OP D PD MH YA
BEECH LODGE - MABLETHORPE
Stanley Avenue, Mablethorpe LN12 1DP
Tel: 01507 479781
Rayleigh House
Residential Care Home
Established for 28 years
17 Derby Avenue,
Skegness,
Lincolnshire
PE25 3DH
Tel: 01754 764382
LDA
BYRON HOUSE
104 Drummond Road, Seacroft, Skegness PE25 3EH
MH YA AD
Tel: 01754 768909
DESBORO HOUSE
Toynton All Saints, Near Spilsby PE23 5AE
Tel: 01790 753049
LDA
DUNSFORD
24a Partney Road, Spilsby PE23 5EH
Tel: 01790 753106
LDA
Specialising in End of Life and Dementia Care, we can provide
Personal Care for up to 15 residents.
Facilities & Services:
• Palliative Care
• Own GP if required
• Day Care
• Respite Care
• Near public
transport
• Convalescent
Care
• Homely
environment
Why
not pop in
and see our
home for
yourself?
• Wheelchair
access
• Home cooking
• Pets by
arrangement
Email us at: [email protected]
www.rayleighhouse.com
You care that your mum still
enjoys the garden.
We care and helped Jenny plant her
favourite flowers outside her room.
We put the residents at the very heart of everything we do.
The care in our homes is tailored to meet your specific needs.
Why not pop in to look around and meet us?
Aspen Lodge Skegness 01754 792117
Beech House Barton-upon-humber 01652 782672
Doulton Court Sutton-on-sea 01507 438597
The Elms Louth 01507 438277
Willoughby Grange Boston 01205 608705
Woodview Branston 01522 280146
Residential Care | Nursing Care
Dementia Care | Young Adult Disability
Respite | End of Life/Palliative Care
www.fshc.co.uk
HEALTH CARE
Bands
80
Skegness care homes continued
ERESBY HALL (OSJCT) ●
Ancaster Avenue, Spilsby PE23 5HT
OP D
KEAL VIEW
Tel: 01790 754926
PD LDA YA
MANOR CARE CENTRE
Fen Road, East Kirkby, Spilsby PE23 4DB
MEADOWS COURT CARE HOME ●
West End, Hogsthorpe PE24 5PA
Tel: 01754 872302
RAYLEIGH HOUSE ●
17 Derby Avenue, Skegness PE25 3DH
OP D
ROSSLYN
41 Algitha Road, Skegness PE25 2AJ
Tel: 01754 767106
LDA YA
OP D MH
SANDBECK HOUSE RESIDENTIAL HOME ●
77-81 Sandbeck Avenue, Skegness, PE25 3JX
Tel: 01754 766585
OP D MH
SCREMBY GRANGE
Scremby, Near Spilsby PE23 5RW
Tel: 01754 890521
MEADOWS SANDS CARE HOME ●
98 South Parade, Skegness PE25 3HR
Tel: 01754 762712
OP D
LDA
SEATHORNE COURT RESIDENTIAL HOME
Winthorpe Avenue, Winthorpe, Skegness PE25 1RW
Tel: 01754 765225
MELODY LODGE
West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ
LDA
Tel: 01790 752700
ST ANDREWS DRIVE
87 St Andrews Drive, Skegness PE25 1DL
Tel: 01754 898858
NOSS MAYO RESIDENTIAL HOME
2 High Street, Burgh Le Marsh, Skegness PE24 5DY
Tel: 01754 810729
SYNE HILLS CARE HOME LTD ●
Syne Avenue, Skegness PE25 3DJ
Tel: 01754 764329
OP D
OP
OP
PD LDA SI YA
OP D LDA
OLD HALL RESIDENTIAL CARE HOME, THE
Northorpe Road, Halton Holegate, Spilsby PE23 5NZ
Tel: 01790 753503
OP D
VALE VIEW
Tel: 01790 755504
ORBY HOUSE
Gunby Road, Orby PE23 5SW
Tel: 01754 811002
WAINFLEET CARE CENTRE Advert inside front cover
Rumbold Lane, Wainfleet, Skegness PE24 4DS
Tel: 01754 881155
OP D PD MH YA
LDA YA
PALMS, THE
147 Drummond Road, Skegness PE25 3BT
Tel: 01754 768067
LDA
WELHAM HOUSE
Hundleby Road, Spilsby PE23 5LP
Tel: 01790 752989
LDA YA
PHOENIX CARE CENTRE
Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN
Tel: 01754 872645
OP D
WESTCOTES RESIDENTIAL CARE HOME
70 South Parade, Skegness PE25 3HP
Tel: 01754 610616
PROSPECT HOUSE
14 Boston Road, Spilsby PE23 5HD
Tel: 01790 752531
WOODSIDE CARE HOME
Lincoln Road, Skegness PE25 2EA
Tel: 01754 768109
LDA
LDA YA
OP
OP D PD
Skegness care homes with nursing
ASPEN LODGE CARE HOME
Yarborough Road, Skegness PE25 2NX
OP D PD MH YA
SEACROFT COURT NURSING HOME
Seacroft Esplanade, Skegness PE25 3BE
Tel: 01754 610372
OP D
Bands
81
Sleaford
Sleaford care homes
ASHDENE CARE HOME ●
89 Eastgate, Sleaford NG34 7EE
Tel: 01529 304872
HOLT, THE ●
Heath Farm, Heath Road, Ashby de la Launde LN4 3JD
LDA
Tel: 01526 322444
BARN, THE ●
LDA
Tel: 01526 322444
KIRK HOUSE ●
2 Lincoln Road, Dorrington, Lincoln LN4 3PT
Tel: 01526 833569
BYARDS KEEP
Graylees, Sleaford NG34 8XT
Tel: 01529 488931
LIMES CARE HOME, THE ●
Main Street, Scopwick, Lincoln LN4 3NW
Tel: 01526 321748
LDA YA
CHERRY TREE LODGE ●
34 Station Road, Ruskington, Sleaford NG34 9DA
Tel: 01526 830803
CHESTNUTS RETIREMENT HOME ●
Station Road, Ruskington NG34 9DE
Tel: 01526 832174
LDA
LDA
OP D PD
OLD HALL, THE
1 High Street, Billingborough, Sleaford NG34 0QA
OP
OP
ORCHARD LODGE
Kirk House, 2 Lincoln Road, Dorrington, Lincoln LN4 3PT
LDA YA
Tel: 07792 738804
COTTAGE, THE ●
LDA
Tel: 01526 322444
PADDOCKS, THE ●
LDA
Tel: 01526 322444
CROFT, THE ●
LDA
Tel: 01526 322444
ROXHOLM HALL CARE CENTRE
Roxholm, Sleaford NG34 8ND
Tel: 01526 832128
FARMHOUSE, THE ●
LDA
Tel: 01526 322444
SUILLEAN HOUSE
77 Sleaford Road, Heckington, Sleaford NG34 9QP
LDA YA
Tel: 01529 461066
FIVE BELLS RESIDENTIAL CARE HOME ●
28 Market Place, Folkingham, Sleaford NG34 0SF
Tel: 01529 497412
OP D PD
VILLAGE FARM
Newark Road, Norton Disney, Lincoln LN6 9JS
Tel: 01522 789354
GREENACRES CARE HOME ●
71 Cameron Street, Heckington, Sleaford NG34 9RP
Tel: 01529 460935
OP D PD MH
YORK HOUSE
15 Waterside, Billinghay LN4 4BU
Tel: 01526 860378
The Old Hall
OP D MH
LDA YA
OP D
“a home from home”
Short term residential care Long term residential care Respite Care
Dementia Day Care provision Low to high dependency care needs met
The Old Hall in Billingborough is a beautiful Grade 2 Listed Manor House; built in 1632 and set in an acre of landscaped, walled gardens.
The village of Billingborough offers a variety of shops including small convenience stores, a post office, hairdressers, village hall, two public
houses, playing field, bowling green and a cricket/football ground. To the rear of our gardens is Spring Wells; a natural spring, surrounded by
ornamental trees and inhabited by ducks and other waterfowl.
Email: [email protected] Visit: www.theoldhallcarehome.co.uk Tel: 01529 240 335 Billingborough, Sleaford, Lincolnshire NG34 0QA
Bands
82
Sleaford care homes with nursing
ASHFIELD LODGE
Ashfield Road, Sleaford NG34 7DZ
Tel: 01529 307330
BLAIR HOUSE
Skirth Road, Billinghay LN4 4AY
Tel: 01526 860432
OP D MH
OP LDA YA
MARTIN HALL NURSING HOME ●
High Street, Martin-by-Timberland, Lincoln LN4 3QY
Tel: 01526 378251
OP D MH
OAKDENE CARE HOME ●
4 Eastgate, Sleaford,
Lincolnshire NG34 7DJ
Tel: 01529 415253
OP
ST ANDREW’S NURSING
AND CARE HOME
Main Street, Ewerby,
Sleaford NG34 9PL
Tel: 01529 460286
OP D
BANK HOUSE CARE HOME
Gosberton Bank, Gosberton,
Spalding PE11 4PB
Tel: 01775 840297
OP D
Spalding
Spalding care homes
ABBEYGATE REST HOME
North Street, Crowland PE6 0EG
Tel: 01733 211429
ABBEYGATE RETIREMENT HOME
High Street, Moulton, Spalding PE12 6QB
Tel: 01406 373343
ADDERLEY HOUSE RESIDENTIAL
23 London Road, Long Sutton PE12 9EA
Tel: 01406 364918
OP
OP
OP
BAY LODGE
36 Fen Road, Holbeach PE12 8QA
Tel: 01406 424197
LDA YA
BELISANA ROAD, 14
14 Belisana Road, Spalding PE11 3FU
Tel: 01775 720551
LDA YA
ANTON HOUSE - CARE HOME LEARNING
DISABILITIES ●
11 Windmill Lane, Holbeach, Spalding PE12 7NX
PD LDA YA
Tel: 01406 426809
BRUN LEA CARE ●
21 Surfleet Road, Pinchbeck, Spalding PE11 3XY
OP D
BANCROFT RESIDENTIAL HOME LTD, THE ●
50 Market Street, Long Sutton, Spalding PE12 9DF
Tel: 01406 362734
BUNGALOW RETIREMENT HOME, THE
156 Park Road, Spalding PE11 1QZ
Tel: 01775 724995
OP D
OP D
Brun Lea Care
Dementia Specialist Long Term & Respite Care
www.brunleacare.co.uk
9 Special diets catered for
9 24 hour care by well trained staff
9 Visitors always welcome
9 Nurse call system in every room
9 Hairdresser and chiropodist
9 Daily newspapers
9 Lincolnshire County Council registered
9 Compliant with CQC Inspections
9 5 star LCC Kitchen Inspection Award
Telephone: 01775 680576 Email: [email protected]
21 Surfleet Road, Spalding, Lincolnshire PE11 3XY
G
osberton House Care Home
NURSING AND RESIDENTIAL HOME
Residential, Convalescent, Palliative
and Terminal Care
01775 840581
Daycare - come and join us for the day. We can collect and return you home. Enjoy a
home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes,
something for everyone.
Daycare from Monday to Friday, 10 am to 3 pm. Bathing facilities also available.
Pre-bookable Respite Room - Our spacious respite room can be booked in advance
from 1 night to 2 weeks or more.
For further information on any of the above please call and ask for Sandra.
Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW
[email protected] • www.gosbertonhouse.co.uk
Bands
83
Feel right at home
with Barchester care homes
Call to book your Respite Break with us now
At Barchester, we pride ourselves on independence, dignity and choice for
the individuals we support. We look after people with a wide variety of needs.
Our compassionate and caring staff make sure that everyone is treated as
an individual and they have comfort, security and the best quality of life.
We have a range of services to suit all care needs, including:
Nursing care • Residential care • Dementia care • Respite care
If you'd like to take a look around –
or just need a bit of friendly advice –
your local Barchester care home
will be happy to help.
www.barchester.com
Braeburn Lodge
Chater Lodge
Newton House
Deeping St James, PE6 8GP
Ketton, Stamford, PE9 3TJ
Grantham, NG31 8AF
Tel: 01778 752 507
Tel: 01780 778 825
Tel: 01476 452 380
Tennyson Wharf
Tixover House
Wood Grange
Burton Waters, Lincoln, LN1 2ZD
Tixover, Rutland, PE9 3QN
West Road, Bourne, PE10 9TU
Tel: 01522 849 201
Tel: 01780 778 588
Tel: 01778 752 570
Spalding care homes continued
CAPRICORN COTTAGE
88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND
Tel: 01406 425067
OP D LDA
PATCHETT LODGE (OSJCT) ●
Stukeley Road, Holbeach PE12 7LJ
CEDAR HOUSE
Off Pinchbeck Road, Spalding PE11 1QF
Tel: 01775 711375
SENSE - CHURCH STREET, 38
Pinchbeck, Spalding PE11 3UB
Tel: 01775 711103
LDA SI
SENSE - JOHNSON AVENUE, 21A & 21B
Spalding PE11 2QE
Tel: 01775 767472
LDA SI
PD LDA SI YA
FIELD HOUSE
Fleet Hargate, Holbeach, Spalding PE12 8LL
Tel: 01406 423257
GENESIS RESIDENTIAL HOME ●
2 Station Street, Donington, Spalding PE11 4UQ
Tel: 01775 820431
KIMBERLEY CARE HOME
23 London Road, Long Sutton,
Spalding PE12 9EA
Tel: 01406 364309
MAYFIELD RESIDENTIAL HOME
Fleet Street, Holbeach, Spalding PE12 7AG
Tel: 01406 426063
NENE LODGE RETIREMENT HOME ●
224 Bridge Road, Sutton Bridge,
Spalding PE12 9SG
Tel: 01406 351000
NUTTEN STOVEN RESIDENTIAL HOME
81 Boston Road, Holbeach PE12 8AA
Tel: 01406 424941
OP D
MH
OP D
OP
SENSE - WATER GATE, 18
Quadring, Spalding PE11 4PY
Tel: 01775 821957
PD LDA SI
SOUTHERNWOOD HOUSE
20 Matmore Gate, Spalding PE11 2PN
OP D PD YA
SOUTHFIELD HOUSE (OSJCT) ●
Woolram Wygate, Spalding PE11 1PS
OP D
ST JOHN’S CARE HOME
66 Hawthorn Bank,
Spalding PE11 1JQ
Tel: 0843 506 9452 Advert page 20
OP D
STONEHAVEN
117 Main Road, Quadring,
Spalding PE11 4PJ
Tel: 01775 820885
OP D
OP D
OP
OP
Spalding care homes with nursing
ASHWOOD NURSING HOME
43 Spalding Common,
Spalding PE11 3AU
Tel: 0843 506 9452 Advert page 20
OP PD
GOSBERTON HOUSE NURSING HOME ●
11 Westhorpe Road, Gosberton,
Spalding PE11 4EW
OP PD YA
OP D
HOLBEACH AND EAST ELLOE HOSPITAL TRUST ●
Boston Road North, Holbeach,
Spalding PE12 8AQ
Tel: 01406 422283
OP PD
CEDAR FALLS CARE HOME ●
Little London Road,
Spalding PE11 2UA
HOVENDEN - CARE HOME WITH NURSING PHYSICAL
DISABILITIES ●
Lowgate, Fleet, Spalding PE12 8LP
PD YA
Tel: 01406 423037
BEECH LODGE NURSING HOME
Frogs Abbey Gate, Holbeach,
Spalding PE12 8QJ
Tel: 0843 506 9452 Advert page 20
Bands
85
Stamford
Stamford care homes
BRACEBOROUGH HALL RETIREMENT HOME ●
Church Lane, Braceborough, Stamford PE9 4NT
Tel: 01778 560649
CHEVINGTON HOUSE ●
36 North Road, Bourne PE10 9AS
DIGBY COURT (OSJCT) ●
Christopher’s Lane, Bourne PE10 9AZ
OP
SENSE - HORSEGATE, 25
Deeping St James, Peterborough PE6 8EN
Tel: 01778 347037
LDA SI
OP
SENSE - MANOR COURT
72 Church Street, Market Deeping PE6 8AL
Tel: 01778 343617
LDA SI
OP PD
SENSE - MANOR HOUSE, THE
72 Church Street, Market Deeping PE6 8AL
Tel: 01778 343768
LDA SI
LAURELS, THE ●
45 High Street, Market Deeping, Peterborough PE6 8ED
Tel: 01778 344414
OP D PD
TALLINGTON CARE HOME
Main Road, Tallington, Stamford PE9 4RP
Tel: 0843 506 9452 Advert page 20
QU’APPELLE CARE HOME
Harrington Street, Bourne PE10 9HA
Tel: 01778 422932
TOWNGATE EAST, 20
Market Deeping, Peterborough PE6 8DR
Tel: 01778 342091
OP D PD SI
SENSE - BLACK PRINCE AVENUE, 92
Market Deeping, Peterborough PE6 8LU
Tel: 01778 344215
SENSE - BRAMLEY ROAD, 36
Market Deeping, Peterborough PE6 8JG
Tel: 01778 348125
SENSE - BROADGATE LANE, 32A
Deeping St James, Peterborough PE6 8NW
Tel: 01778 380522
OP D
LDA SI
WHITEFRIARS (OSJCT) ●
St. George’s Avenue, Stamford PE9 1UF
OP D
LDA SI
WILLOWS, THE
74 Station Street, Rippingale, Bourne PE10 0SX
Tel: 01778 440773
OP D
LDA SI
YEW TREE RESIDENTIAL CARE HOME ●
60 Main Road, Dowsby, Bourne PE10 0TL
Tel: 01778 440247
OP D
Stamford care homes with nursing
ABBEY COURT CARE HOME
Falcon Way, Bourne, Peterborough PE10 0GT
Tel: 01778 391390
OP
BRAEBURN LODGE
Braeburn Road, Deeping St James, Peterborough PE6 8GP
OP D PD SI YA
CEDARS, THE ●
Church Walk, South Street, Bourne PE10 9UQ
Tel: 01778 421555
OP D PD
HOLLAND HOUSE NURSING HOME
35 Church Street, Market Deeping, Peterborough PE6 8AN
Tel: 0843 506 9452 Advert page 20
OP D
PRIORY COURT
Priory Road,
Stamford PE9 2EU
OP D PD SI YA
RED HOUSE, THE
11 Emlyns Street,
Stamford PE9 1QP
Tel: 0843 506 9452 Advert page 20
OP D
WOOD GRANGE
Westminster Lane,
West Road, Bourne PE10 9TU
OP D PD MH YA
Bands
86
Index
Advertisers are in bold
Ayrshire House
A
Abbey Court Care Home
Abbeygate Rest Home
Abbeygate Retirement Home
Action for Children Disability
Lincolnshire
Action HomeCare
Adderley House
Adderley House Ltd
Adderley House Residential
Adults Supporting Adults
Age UK Boston &
South Holland
Age UK Kesteven
Age UK Lincoln
Alderson House
Allied Healthcare
Grantham
Lincoln
Spalding
Allways Care Community
Support Agency
Altham Court Residential and
Nursing Home
Ambassador
Homecare Limited
Amber Care
An Caladh House
An Darach Care
An Darach House
Anglia Community
Support Ltd
Anton House - Care Home
Learning Disabilities
Apple Trees Care &
Reablement Centre
Ashby Court
Ashdene Care Home
Ashfield Lodge
Ashley Court
Ashridge
Ashtree House
Ashwood Nursing Home
Aspen Lodge Care Home
Autism Care
Community Services
Avery Lodge
86
83
83
31
31
37
37
83
37
37
37
31, 37
37
75
31
31
31
31
31
73
31
31
72
31
79
31
83
70
80
82
83
72
37, 65
37, 75
85
80, 81
31
70
70
Byron House
80
B
C
Bancroft Residential
Home Ltd, The
83
Bank House Care Home
83
Barn, The
82
Bassingham Care Centre
79
Bay Lodge
83
Beckfield House
Residential Home
79
Beckside (OSJCT)
79
Beech Lodge - Mablethorpe
80
Beech Lodge Nursing Home
85
Beeches, The
31, 75
Belisana Road, 14
83
Belton Lodge Nursing Home
70
Belvoir Home Care Home
70
Bernadette House
37, 72
Birchwood Retirement Home
70
Blair House
37, 83
Blenheim Care Centres
37, 69
Bluebird Care Lincoln
31
Bluebird Care (Peterborough &
Rutland)
31
Blythe House
77
Blyton Court
69
Boulevard House
75
Boultham Park
31
Boultham Park House
(OSJCT)
37, 72
Bourne (Mencap Housing
and Support)
31
Braceborough Hall
Retirement Home
86
Braeburn Lodge
86
Brambles
77
Bramhall
37, 71
Brantley Manor Care Home 37, 72
Broughton House and College
79
Brun Lea Care
83
BSpoke Social Care
31
Bungalow Retirement Home, The
83
Bunkers Hill Care Home
73
Butterfield Centre (Age UK), The
37
Butterflies Care &
Support Ltd
31
Byards Keep
82
Canwick Court Care Centre
72
Capricorn Cottage
37, 85
Care 4 U Services Ltd
31
Care at Your Home
31
Care First
31
Care for All
37
Care UK Homecare
Limited Lincoln
31
Carewatch (Lincoln)
31
Castlegate House
Residential Home
70
Cathedral Nursing Home
73
Caythorpe Residential
Home
37, 70
Cedar Falls Care Home
85
Cedar House
85
Cedars, The
86
Charisma Services
31
Cherry Tree Lodge
82
Cherry Tree Lodge Nursing Home 73
Chesterfield House
79
Chestnut House
67
Chestnuts Retirement Home
82
Chevington House
86
Cheyne House Care Home
69
Chimneys Care Home, The
75
Clarence House and The Granary
71
Clarriots Home Care Ltd
31
Community Options
33
Community Support Services
33
Cottage, The
82
Cottage Residential
Home, The
37, 79
Cottage Specialist
Residential Service, The
77
Courtlands Lodge
79
Craegmoor Supporting You in
Lincolnshire
33
Cree Centre (Grantham & District
Mencap)
37
Croft, The
82
D
Desboro House
Digby Court (OSJCT)
80
37, 86
87
Index continued
Direct Personnel Agency Ltd 33
Doulton Court Care Home 75, 76
Drovers Call Care Home 37, 69
80
Dunsford E
Eagle Nursing Home Eastholme Care Home Eastwood Lodge Eccleshare Court Care
Home 1-39 (LACE) Eccleshare Court Care
Home 40-64 (LACE) Eliot House Elms Care Home, The Elmwood House Nursing Home
Eresby Hall (OSJCT) Ermine House (OSJCT) 79
73
71
73
73
69
75, 76
65
37, 81
37, 72
F
Fairview Farm 70
Farmhouse, The 82
Ferndene Care Home 69
Field House 37, 85
Fir Close 75
Firstpoint Homecare 33
Five Bells Residential Care Home 37, 82
FocusAbility Support and
Care Services 33
For You Healthcare Limited
33
Forget Me Not Day Centre 37
Fosse House (OSJCT) 72
Fotherby House 37, 75
76
Fountains Care Centre, The Foxby Court (OSJCT) 37, 67
Foxby Hill Care Home 37, 69
Frampton House Residential
Care Home 65
G
Gables Manor Gables, The Gardens Residential Home, The Genesis Residential Home Georgians (Boston) Ltd, The Gilder Care Ltd Glebe House 88
69
75
65
85
65
33
77
Glengarriff House Nursing Home 78
Gosberton House Nursing Home 85
Greenacres Care Home 38, 77, 82
Greetwell House Nursing Home 73
Gregory House (OSJCT) 70
Grosvenor Hall Care Home 74
Grosvenor House
Care Home 33, 38, 67, 69
Grove, The 38
Grove Care Centre, The 72
Grove Residential Care Home, The 71
H
H2H Care Service 33
Hadleigh Care 38
Hales Group Ltd 33
Harrowby Lodge Nursing Home 70
70
Harrow Street Hartsholme House (OSJCT) 38, 72
Harvest House Nursing Home 74
79
Haven Care Home, The Hawthorns, The 77
Healthlinc Apartments 74
Heatherlea House
71
Residential Care Home Heath Farm 38
Helping Hand 33
Hill House Care Home 78
Holbeach and East Elloe
Hospital Trust 85
Holland House Nursing Home 38, 86
Hollies, The 77
Holly Tree Lodge Care Home 69
Holmleigh Care Home 38, 79
Holt, The 82
Homecare Helpline 33
Home from Home Care
Services Ltd 33
Home Instead Senior Care 33
Homer Lodge Care Centre 74
Housing and Support
Solutions – Lincoln 33
Housing & Care 21 33
Housing & Care 21-Elizabeth Court 33
Hovenden - Care Home with
Nursing Physical Disabilities 85
Howards Court 33
Howson Care Centre 69
Hunters Creek Care Home K
65
Keal View 81
Keb House 38
Kimberley Care Home 85
Kings Court Nursing Home 70
Kingsway Clayton House
Residential Care Home 67
Kirk House 82
Kirk House Home from Home Care 38
L
Laughton Croft Care Home
with Nursing Laurels, The (Lincoln) Laurels, The (Stamford) Laurels Nursing Home, The 69
33, 72
86
38, 78
Libertas 33
Libra Lodge 33
Limes Care Home, The 82
Lincolnshire Domiciliary
Care Branch 33
Lindum Park House Care Home 72
Link House 75
Linkage Community Trust 38
Little Brocklesby Home Care 33
Little Brocklesby House 3
Livingstone Court M
8, 77
75
Madeira House 76
Manor, The 67
Manor Care Centre 38, 81
Manor Gate Care Home 38, 65
Manor Nursing Home, The 69
Martin Hall Nursing Home 83
Mayfield Residential Home 85
Meadows Court Care Home 81
Meadows Edge Care Home 65
Meadows Homecare Services 33
Meadows Sands Care Home 38, 81
Mears Care 33
Melody Lodge 81
Middlefield House Nursing Home 69
Middlegate Lodge 77
Index continued
MiHomecare
33
Millfield House
70
Minstrels Residential Home, The
65
Miramar Nursing Home
76
Monson Retirement Home
38, 73
Namron Care Provider Ltd
34
Navigation Support &
Care Services Ltd
34, 38
Neale Court Care Home (LACE)
79
Nene Lodge Retirement Home
85
Netherlands
71
Nettleton Manor Care Home
78
Newark and Sherwood Day
Services, Newark Site
38
Newhaven Residential Home
38, 75
Newton House
70
Nightingale House Care Centre 71
North Hykeham Day Centre
38
North Warren House
34, 38, 67
Noss Mayo Residential Home
81
Nutten Stoven Residential Home
85
O
83
75
77
82
38, 81
38, 65, 67
34
81
38, 76
82
P
Paddocks, The
Palms, The
Patchett Lodge (OSJCT)
Phoenix Care Centre
Poplars, The (OSJCT)
Prestige Nursing (Sleaford)
Priory Court
Prospect House
34
Q
Qu’Appelle Care Home
38, 86
R
N
Oakdene Care Home
Oak Lodge
Old Hall, The (Fiskerton)
Old Hall, The (Sleaford)
Old Hall Residential Care
Home, The
Old Rectory, The
One to One Homecare
(UK) Limited
Orby House
Orchard House Care Home
Orchard Lodge
Purely Care
82
81
38, 85
38, 81
38, 77
34
86
81
Ralphland Care Home
Ralphland Homecare
Rayleigh House
Reach Day Centre
Red House, The
Redcote House Residential
Care Home
Redcote Residential Home
Ridgeway Care Centre
Ridlington Day Centre
Riverside
Roman Wharf Nursing Home
Rosslyn
Rowans, The
Roxholm Hall Care Centre
Ruckland Court Care
Home (LACE)
Russell Green Care Home
65
34
81
38
86
73
67
73
38
75
74
81
75
82
73
34, 71
S
Sandbeck House
Residential Home
Sandpiper Care Home
Saxilby House
Scorer Street, 122
Scremby Grange
Seacroft Court Nursing Home
Seathorne Court Residential Home
Seaton House
Sense - Black Prince Avenue, 92
Sense - Bramley Road, 36
Sense - Broadgate Lane, 32a
Sense - Church Street, 38
Sense - Horsegate, 25
Sense - Johnson
Avenue, 21a & 21b
Sense - Manor Court
Sense - Manor House, The
Sense - Monks Dyke Road, 54
Sense - Monks Dyke Road, 56
Sense - Old Mill Park, 25
81
76
77
73
81
81
81
75
86
86
86
85
86
85
86
86
75
75
75
Sense - Water Gate, 18
Sense East The Hammond Centre
Sevacare
Sharon Brinkman Care
Services Ltd
Skegness Day Centre
Skirbeck Court (OSJCT)
South Farm Residential Home
South Wold Nursing Home
Southernwood House
Southfield House (OSJCT)
St Andrews Drive
St Andrew’s Nursing
and Care Home
St Claire’s Nursing Home
St Edmund’s Nursing Home
St John’s Care Home
St John’s Nursing Home
St Luke’s Nursing Home
St Michael’s
St Oggs
St Paul’s Care Home
Stewton House
Stonehaven
Stones Place
Suillean House
Summerfield Rest Home
Sunny View Home Care
Sunnyview
Sutton Lodge Home Support
Sutton Lodge Nursing
& Residential Care Home
Swallow Lodge
Swallowdale
Sycamores, The
Syne Hills Care home LTD
85
39
34
34
39
39, 65
75
71
85
85
81
83
74
70
85
65
78
79
67
79
76
85
73
82
39, 76
34
39
34
76
73
76
76
81
T
Tallington Care Home
Tamar House
Tanglewood Care Home
Tennyson Wharf
Thera East
Thera East Anglia
Thera East midlands
Thera North
Thera South Midlands
86
73
71
78
34
34
34
34
34
89
Index continued
Thera South West
Thera Trust
Thera west
Thorpe Hall (Sue Ryder)
Tigh Allene
Tigh Bruadair
Toray Pines Care Home
Town and Country Care
Towngate East, 20
Trust Headquarters
34
39
34
39
73
67
71
34
34, 86
34
V
Vale View
Vauxhall Court Care Home
Victoria House Residential Home
Village Farm
Voyage 1 Limited
81
65
76
82
34
W
Wainfleet Care Centre
81
Walnut Care at Home
34
Waterloo House
77
Waverley
76
Welbourn Hall Nursing Home
79
Welbourn Manor Care Centre
79
Welham House
81
Wellbeing Home Care
34
West Dean Care Home
73
Westcotes Residential Care Home 81
Westerley Residential Care
Home for the Elderly
71
Westfield Nursing Home
65
Whitefriars (OSJCT)
39, 86
White Gables
79
White Gables Care Home
39, 65
Willan House
39, 77
Willoughby Grange Care Home 65
Willoughby House
76
Willows, The
39, 86
Willow Court
39, 74
Wispington House
39, 67
Witham Valley Care Group DCA
34
Wolds Care Centre, The
76
Wood Grange
86
Woodlands Court Care Home
65
Woodside Care Home
81
Woodview
79
Wyngate Residential Care Home 39, 76
Y
Yew Tree Residential Care Home
York House
86
82
Other advertisers
Ashlea Court Care Home
Avery Healthcare
Barchester
Beech House
Bupa
Care Choices Website
Care Select
Chater Lodge
Clarence House Care Centre
Country Court Care
Country Support Ltd
Eastwood House Care Centre
77
40
84
80
74
63, 67, 78
21, 30
84
Inside front cover
20
30
Inside front cover
Four Seasons
Halcyon Care
Lace Housing with Care
Lincolnshire County Council
Lincolnshire Wellbeing Service
My Care
Orders of St John Care Trust, The
Tanglewood Care Homes
Tanglewood Village at Cedar Falls
Tixover House
Wellbeing Care Group
Winnie Care
80
Inside front cover
5
Outside back cover
18, 19
78
7
Inside back cover
Inside back cover
84
10
77
Care Choices Limited has taken every care to ensure that the information contained in this Directory is
accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the
facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support
any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited
reserves all rights in the titles Care Choices and HOMES Directories and their design.
Care Choices™ is a trademark of Care Choices Limited.
ISBN 978-1-910362-52-5
Ref. No: 4001/Lincolnshire7/0715. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is
prohibited. This publication is available free of charge from Lincolnshire County Council.
Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.
Publisher: Robert Chamberlain. Director of Sales: David Werthmann.
Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper.
Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy.
Senior Sales Executives: Debbie Feetham, Elaine Green, Vanessa Ryder.
Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.
Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.
90
Visit Lincolnshire County Council’s
online information service
Ways we can help...
Choices for you
Choices for someone else
General information
How to get in touch
You don’t have to be online at home to
benefit – you can also access our website free
of charge from your local library. If you would
like more advice, contact the Adult Care
Team on 01522 782155 from 8am to 6pm,
Monday to Friday (except on public holidays).
In an emergency (out of these hours) phone
the Emergency Duty Team on
01522 782333.