vivelenumérique.ca - Association des courtiers et agents
Transcription
vivelenumérique.ca - Association des courtiers et agents
z Volume 8 | Number 1 January 2009 THE PUBLICATION FOR QUÉBEC REAL ESTATE BROKERAGE PROFESSIONALS Discharge of a hypothec on an immovable Special requirements on the part of the seller and obligation to present The real estate flip: avoid getting involved Page 5 any promise to purchase as soon as possible Page 7 Page 14 The new Real Estate Brokerage Act: what’s new? Source: ACAIQ HIGHLIGHTS: As mentioned, all your comments and suggestions will be submitted to the ACAIQ Board of Directors before the draft regulations are adopted and forwarded to the government for pre-publication in the Gazette officielle du Québec. The ACAIQ will issue a written report on the comments and suggestions received. 1) CONSULTATIONS ON DRAFT REGULATIONS IN FEBRUARY 2009 2) DESIRED EFFECTIVE DATE OF NEW REBA: JULY 1, 2009 3) AFFILIATED REAL ESTATE AGENT WHO BECOMES A BROKER WILL HAVE TO MEET CERTAIN CONDITIONS BEFORE WORKING ON HIS OWN BEHALF 4) TRANSITION RULES I 1) Province-wide consultations in February 2009 n an article published in October, the ACAIQ informed you that it would hold consultations with real estate practitioners and main stakeholders on the draft regulations under the new Real Estate Brokerage Act. The purpose of these consultations is to gather your comments and suggestions. 2) Desired effective date of the new Act is July 1, 2009 Further to discussions held with government authorities, it would be desirable for the new Real Estate Brokerage Act to come into effect on July 1, 2009. Dates, times and locations of these consultations were sent to you by email in a special InfoLetter, and are also posted on the ACAIQ website (acaiq.com). The draft regulations are available on Synbad1. s Continued on page 2 PUBLISHER Association des courtiers et agents immobiliers du Québec MEMBERS OF THE BOARD OF DIRECTORS Elected Chairman Information on pages 8 and 9 Christiane St-Jean Elected Directors Robert Aubin Réal Bédard Diane Bourbonnière Richard Dion David Farber Hélène Lavoie Daniel Pelchat Johanne Roy A note of caution Directors appointed by the Government Louise Clément Jean Mathieu Info ACAIQ is a publication for real estate professionals, members of the Association des courtiers et agents immobiliers du Québec (ACAIQ). It covers various topics related to the application of the Real Estate Brokerage Act and its regulations, including legal and ethical issues related to the practice of real estate brokerage and the real estate market. President and Chief Executive Officer Robert Nadeau Any advertising appearing in this publication is intended for real estate brokerage professionals and does not in any way reflect the opinions, positions or actions of the Association des courtiers et agents immobiliers du Québec, whose primary mission under the law is the protection of the public. Secretary appointed by the Board Claude Barsalou PRINTED ON RECYCLED PAPER vivelenumérique.ca Publications Mail • Agreement No. : 40065526 Association des courtiers et agents immobiliers du Québec 6300 Auteuil AVENUE, suite 300, Brossard (Québec) J4Z 3P2 Telephone: 450 676-4800 or 1 800 440-5110 • fax: 450 676-7801 [email protected] • www.acaiq.com LEGAL DEPOSIT: BIBLIOTHÈQUE et archives NATIONALEs DU QUÉBEC, LIBRARY AND ARCHIVES CANADA • ISSN 1703-9800 A s s o c i a t i o n d e s c o u r t i e r s e t a g e n t s i m m o b i l i e r s d u Q u é b e c Cont’d from page 1 Once the draft regulations are submitted to the authorities, these will be reviewed by the government before pre-publication in the Gazette officielle du Québec. A 45-day period will ensue during which anyone may make their views known. This will be followed by final publication, in which the government will determine the effective date. However, discussions are being held between the government and the ACAIQ on the possibility of having regulations governing forms and contracts and specialist titles come into force only in 2010. We will keep you informed of the outcome of these discussions. 3) An affiliated real estate agent who becomes a broker will have to meet conditions BEFORE working on his own behalf (See article opposite for full details) 4) Transition measures The regulatory power to set transition rules lies with the government; the ACAIQ plans to make recommendations to the government in order to cover all potential situations. u 1 See insert New Real Estate Brokerage Act Important correction: In order to work on his own behalf, an affiliated real estate agent who becomes a broker will have to meet certain conditions. Source: ACAIQ I naccurate information regarding the rights of affiliated real estate agents who become brokers when the new Real Estate Brokerage Act comes into force has created some confusion. The ACAIQ would like everyone to note that an affiliated real estate agent who becomes a broker when the new Real Estate Brokerage Act comes into force will have to meet certain criteria to be set by the future Organisme d’autoréglementation du courtage immobilier (OACIQ) in order to work on his own behalf, without incorporating or hiring other brokers. In addition, the agent may become an executive officer of an agency, but only provided he meets the criteria set under the OACIQ regulations. u For more information, refer to the ACAIQ website (www.acaiq.com). Learn about the main changes set out in the new Real Estate Brokerage Act. • Bill 73 – Real Estate Brokerage Act: A new, modern system of supervision, in tune with today’s practice (article no. 10021) Read the following articles: • Bill 73 – Real Estate Brokerage Act: A new stage is reached (article no. 7436) • Certification examination – Residential brokerage (article no. 7217) • Deactivation of current training programs deferred (article no. 7570) Read the bill: • Bill 73 - Real Estate Brokerage Act (assented to 28 May 2008) (http://woapp.acaiq.com/PDF/An/Bill_73_ REBA_Sanctioned080528.pdf) Michael R. Concister Avocat-Barrister & Sollicitor B.A., B.C.L., LL.B. DIP. MGMT (APP.) Spécialisé en droit immobilier et baux commerciaux Specialized in Real Estate and commercial lease Membre du Barreau du Québec Member of Bar of Ontario 625, Boul. René-Lévesque Ouest, Suite 1400, Montréal, Québec H3B 1R2 Tél. : (514) 875-5311 Cell. : (514) 999-1952 Fax : (514) 875-8381 E-mail : [email protected] 2 January 2009 | INFO ACAIQ Association des courtiers et agents immobiliers du Québec Existing inspection report: What is the proper procedure for the real estate agent? Source: ACAIQ G ood professional practices dictate, among other things, that an agent should discover and disclose any unfavourable factor related to an immovable in order to inform the buyer. To do so, he must question the seller and inform him of his obligations. Discovering and disclosing unfavourable factors An agent must take steps to discover any unfavourable factor and, of course, inform the parties as soon as such factors are brought to his knowledge. The seller, for his part, has the obligation to disclose to a buyer any unfavourable factor of which he has knowledge regarding the sale of his property. Questioning and informing the seller The agent must inform the seller of his ethical obligation to disclose any unfavourable factor. He must also ask him whether an inspection report has ever been written on the property and inform him of his civil obligations towards the buyer. Clause D13 of the form “Declarations by the seller of the immovable”, entitled EXISTING INSPECTION OR OTHER EXPERT REPORTS, states the following: To your knowledge, are there or have there ever been: D13.1 one or more inspection reports written on the immovable? yes no D13.2 any other test or expert evaluation done on the immovable (ex. pyrite, pyrotite, UFFI, asbestos, air quality, water quality and flow, foundation drain)? yes no D13.3 Are these inspection reports, tests or expert evaluations available? yes no Any unfavourable factors must be included in the “Declarations by the seller of the immovable” at the time the brokerage contract is signed. Informing the buyer of any unfavourable factors The agent must disclose to any potential buyer any unfavourable factors mentioned in the brokerage contract, an inspection report or a “Declarations by the seller of the immovable” form. These factors must also be declared in writing in any promise to purchase, for instance by annexing the “Declarations by the seller of the immovable” form on which they are clearly stated. Does the agent have an obligation to provide a copy of the inspection report? Although the agent is not obligated to give the inspection report to the buyer or to annex it to a promise to purchase, this practice is recommended by the ACAIQ. An agent who decides which elements of the report should or shouldn’t be disclosed runs the risk of not reporting a factor which could be unfavourable. And even if all the factors are mentioned by the agent, transcribing them could lead to errors. The buyer, with the advice of his own inspector, is in the best position to evaluate the content of an existing report. A Quebecer Chairing the Board of Directors of CAAMP: A first! However, the listing agent cannot give the report if the seller refuses. A collaborating agent who receives a copy of the report cannot interpret it and must give it to the buyer. Always recommend an inspection to the buyer Second opinion Disclosing to a buyer the unfavourable factors contained in an inspection report does not release the agent from his obligation to recommend that the buyer require his own inspection as part of his promise to purchase. If conclusions contained in an existing report reveal unfavourable factors which appear unfounded in whole or in part, the agent may recommend that the seller have another inspection report prepared to give to the buyer when these factors are disclosed. The agent may also recommend that the seller obtain written quotes to evaluate the cost of fixing the problems identified. u IS REAL ESTATE BECOMING MORE DIFFICULT? The MORE modern tools you have for listings and sales, the BETTER you will succeed! La Capitale is known for having highly capable tools specially designed to facilitate the work of its agents and assist them in getting the edge over their competitors. Source: ACAIQ T he Association des courtiers et agents immobiliers du Québec (ACAIQ) is delighted to report the recent appointment of Mr. Pierre Martel, CHA, as Chair of the Board of Directors of the Canadian Association of Accredited Mortgage Professionals (CAAMP). This appointment is all the more exciting because Pierre Martel is the first Quebecer to chair this Canadian association. A first in the history of CAAMP. Readers will recall that CAAMP is Canada’s national association of mortgage brokerage. Pierre Martel began his career in the real estate and mortgage brokerage industry in the late 70s, as a real estate agent with Montréal Trust. In 1981, he joined the ranks of MultiPrêts Hypothèques as a mortgage broker. After a stint in the commercial real estate sector, he returned to Multi-Prêts Hypothèques in 1991. 1 2 View a preview of these tools at www.toolkit.com 4 OR Pierre Martel He served as Executive Vice-President for several years, before rising to the position of President and CEO of Multi-Prêts Hypothèques in 2004. Pierre Martel has been a member of the ACAIQ Professional Inspection Committee since 2001. u Visit our career site at www.cap-career.ca 3 Contact the La Capitale director nearest you Contact the La Capitale Real Estate Network, at 1 (800) 363-6715, ext. 500 www.lacapitalesells.com Association des courtiers et agents immobiliers du Québec January 2009 | INFO ACAIQ 3 PROFESSIONAL PRACTICES SERIES Contaminated lands: a new online register is available Source: ACAIQ I n the last several years, we have all witnessed the increasing importance which environmental issues are taking in our lives. These issues must also be taken into consideration in any real estate transaction. The rules concerning wastewater treatment and shoreline or littoral conservation are examples of this developing trend. In an effort at transparency, a few months ago the Ministère du Développement durable, de l’Environnement et des Parcs, whose mission is to ensure the protection of the environment, published an inventory of contaminated sites in Québec. This inventory can be found on the Ministry’s website at www.mddep.gouv.qc.ca under the “Contaminated Lands” tab (top row). This inventory contains general and technical information on sites that have been contaminated by industrial and commercial activities or accidental spills. The inventory is not complete as it lists only those sites that have been brought to the attention of the Ministère du Développement durable, de l’Environnement et des Parcs. Unlike the Land Register, this inventory may be searched by address, which can be an advantage for real estate agents. Here is an example of the result obtained from a search in the Inventory of contaminated sites. The Land Register remains a good source of information on contaminated sites since all notices of contamination, restriction of use and decontamination must be posted on it. 4 January 2009 | INFO ACAIQ Although the information is accessible in the Land Register, the Inventory of contaminated sites is another way to access this information. It is simple and quick to use because of the search-by-address feature. This helps the agent or broker discharge his duty to verify. u For more information, see the following article on the ACAIQ website (www.acaiq.com): Notice to the Land Register in case of land contamination (article no. 8342) Association des courtiers et agents immobiliers du Québec Discharge of a hypothec on an immovable: New rules are coming into effect on March 1, 2009 Source: ACAIQ For example An owner has an immovable worth $210,000 which he acquired using a $190,000 loan secured by a hypothec on the immovable. When the owner got his mortgage loan, the lender offered him a $10,000 line of credit and a credit card with a $5,000 limit, also secured by hypothec. The total amount secured by immovable hypothec is therefore $190,000 plus the line of credit and the credit card limit, for a potential maximum of $205,000. Starting on March 1, 2009, the notary will now have to obtain a CERTIFIED STATEMENT OF ACCOUNT from the mortgage lender in order to discharge the hypothecary guarantees on a given residential immovable. To do so, all the debts secured by immovable hypothec (in our example, the mortgage loan, the line of credit and the credit card) must be repaid. It is easy to see the difficulties that can be created if the sale of the immovable does not cover all the sums due under the various types of credit. The new rules imply that unless this certified account statement is received showing that all sums due have been repaid and including a firm commitment to sign the discharge of the hypothec within forty-five (45) days following repayment of the sums indicated on the statement, the notary will automatically withhold the funds until the discharge of the guarantee(s) is published. In concrete terms, this means that the transaction cannot be concluded until all sums owing have been repaid. Duties of the agent Real estate brokers and agents already have an obligation to obtain the balance of the selling client’s loan secured by hypothec as part of their duty to verify. Beyond that, they must now verify with the selling client whether the hypothec is securing any debts other than the mortgage loan, for example a credit card or a line of credit. The surest way to obtain accurate and up-to-date information is by looking at the account statement. The ACAIQ therefore recommends that real estate brokers and agents ask their selling clients to obtain an account statement from their mortgage lender as soon as the brokerage contract is signed. This statement should contain the detail of all the products covered by the hypothecary guarantee. In terms of his duty to inform and advise, the real estate broker or agent will have to explain to his selling client the problems he will face if his hypothec was used to secure several types of credit, and the choice he must make when selling the immovable put up as security for this credit. • explain to the selling client the problems he may face if his hypothec is being used to secure several types of credit and should the product of the sale not be sufficient to cover all the sums owed to the mortgage lender. u 72-hour clause In the case of a promise to purchase that is conditional to the sale of the buyer’s home and once the 72-hour notice mechanism is set in motion, the proof of financing provided by the first buyer will have to include a mention that the mortgage lender will discharge the mortgage and consequently that all loans linked to the hypothecary guarantee will be repaid by the buyer. In summary, the ACAIQ ecommends that real estate brokers and agents take the following steps: • obtain the balance of the loan secured by hypothec from the selling client; • verify with the selling client’s whether the hypothec is being used to secure anything other than the mortgage loan (e.g. a line of credit); • ask the selling client to obtain a statement of account from the mortgage lender as soon as the brokerage contract is signed; The offer tailored to the changing real-estate market Information on pages 8 and 9 Association des courtiers et agents immobiliers du Québec Proprio Direct, courtier immobilier agréé. T he Chambre des notaires du Québec has informed us of new rules which are becoming effective on March 1, 2009 regarding the requesting of account statements for the repayment of a loan balance to discharge a hypothec on an immovable. The purpose of these new rules is to make real estate transactions more secure for all stakeholders, including the seller, the buyer, the old and the new mortgage creditors, and the notary. Today clients have access to different types of credit that can be secured by an immovable hypothec. Faced with this diversity, mortgage lenders have issued directives under which they will only discharge the hypothec on the immovable once the seller has satisfied all loans and other forms of credit granted and secured by the immovable in question. January 2009 | INFO ACAIQ 5 SYNDIC’S COLUMN Hélène MORAND Fraudulent emails: You must be on your guard Source: ACAIQ S pam is a plague, as you probably know if you’ve ever spent even a few days away from your computer. In the slew of emails that we receive, some subjects can be very enticing for agents and brokers: “Major real estate project”, “Serious foreign investor”, “Rich heir seeking to invest in Canada”. It can sometimes make one curious. It has come to the ACAIQ’s attention that there has been a recent outbreak of this type of emails, which more often than not are fraudulent. The scenario goes like this: a foreign investor has large sums of money to invest and asks you for your help as a real estate professional. To show his good faith, he is prepared to make a sizeable transfer to your bank account and requires your bank information to do so. Once he has this information, various frauds are committed. After receiving an email of this type, one ACAIQ member received a cheque for a fairly substantial amount, which he deposited in his trust account. On the instructions of his contact, he then made several transfers from the funds received. He was to learn later that the cheque in question had been stolen and then altered, specifically as regards the beneficiary, thus causing numerous complications for all concerned. Often the messages mention foreign heirs who have large sums that they wish to take out of the country. They offer to pay you handsomely if you help them, again asking for your personal and bank information in order to transfer a payment to you. You must be vigilant when it comes to these foreign investors, as it is sometimes difficult to differentiate between fraudsters and real investors. Some of them take the time to establish a trust relationship before asking for confidential information, sending plans of their project, which can lure one into believing that the transaction is legitimate. We urge you to be very prudent when dealing with this type of email. u Collaboration between agents: the strong link in the transaction chain Source: ACAIQ A s part of a provincial tour on collaboration which took place over several months in 2008, Hélène Morand, syndic of the Association des courtiers et agents immobiliers du Québec (ACAIQ), travelled across Québec to meet with real estate brokers and agents. The tour was a great opportunity to meet the members of the Association face to face to discuss the tricky issue of collaboration between agents and together look for potential solutions. The cornerstone of real estate brokerage in Québec, collaboration between agents is vital in all transactions. In fact, it is a fundamental obligation. Collaboration between agents has been defined and refined over the years based on an abundant jurisprudence. The provincial tour gave real estate brokers and agents a chance to discuss the applicable principles with the syndic, to understand the changes that have been made and to glimpse at what the future holds with the new Real Estate Brokerage Act. In all, more than 2,000 members responded to Mrs. Morand’s invitation and took advantage of this opportunity. Perhaps you were there when she visited your region. If not, keep an eye on the schedule of education activities on the ACAIQ website (www.acaiq.com). u Claim Filed for Unpaid Taxes The mission of the Fonds d’indemnisation du courtage immobilier is to provide compensation to victims of fraud, dishonest transactions or misappropriation of funds by a real estate broker or agent. When the Fund pays compensation, it can then take action against the broker or agent involved to recover the amount of compensation paid. A couple from the Greater Montreal area recently bought a new house through a real estate agent. Since this house was built in a new residential development, it was subject to a municipal service tax payable in a series of installments. During the sale, the agent indicated on the data sheet that only one installment remained, while in fact several were still to be paid, for a total amount of $3,497. When the buyers realized this, they filed a claim with the Fonds d’indemnisation du courtage immobilier, since they believed the agent willingly wrote an inferior amount to close the deal. 6 January 2009 | INFO ACAIQ Once he was notified that a claim had been filed against him, the agent quickly contacted the buyers and committed himself in writing to pay all due tax installments according to their deadlines. The Fonds d’indemnisation followed-up on the case and confirmed with the buyers that the agent had indeed paid all service tax installments on time. Since the claimants suffered no damages, the Fonds d’indemnisation did not have to come to a decision regarding the admissibility of this claim. 6300 avenue Auteuil, bureau 300 Brossard (Québec) J4Z 3P2 Tel.: 450 676-4800 ou 1 800 440-5110 Fax: 450 676-7801 [email protected] | www.indemnisation.org Association des courtiers et agents immobiliers du Québec The real estate flip: avoid getting involved Source: ACAIQ The “flip” is a scheme which real estate agents must be aware of and avoid. This manoeuvre has been a source of great concern to the ACAIQ in recent years. It consists in the quick and successive sale of the same property with a substantial and unjustified price hike. Both transactions often take place the same day, a few minutes apart. T he instigators of the flip, often part of a structured organization, first simulate an interest for a property by presenting a promise to purchase to the seller. However, they have no intention of buying the property for themselves. At the same time, a second promise to purchase at a much higher price is drafted between the “flipper” and a buyer. This buyer’s financing is often secured by the organization and the file usually includes false documents attesting to the buyer’s financial situation. With a notary’s participation, the organization first closes the sale with this buyer. Then, with the money from this sale in hand, the final details of the initial promise to purchase presented to the seller are settled and the transaction is concluded. Thus within a few minutes the organization makes a profit, corresponding to the difference between the two transactions. This scheme contravenes several of the rules of ethics that govern real estate agents, including those related to integrity, fair treatment of the parties to a transaction, and acting with objectivity in the course of a transaction. The Discipline Committee takes very serious view of real estate agents who participate in such transactions, which have disastrous consequences. Among other problems, they can cause a major prejudice to several parties, namely: • damage to the buyer’s credit and financial reputation or even bankruptcy due to having paid too much for the property compared to their means and the market; • losses for financial institutions that are conned into lending against an immovable that is worth less than the guaranteed loan; • undue upward pressure on real estate prices created by the artificially inflated prices of flipped properties; • selling price of the flipped property too low in the first of the two successive sales, causing a financial loss to the first seller. Under no circumstances should real estate agents take part in or allow such transactions. They should never turn a blind eye. Overview of recent disciplinary decisions • When a buyer is interested in a property, a collaborating real estate agent, in cahoots with the organization, takes the buyer to see the property without explaining the successive selling scheme that the organization intends to do; • If the buyer is interested in buying the property, the real estate agent prepares a promise to purchase on behalf of the organization with which he is in league, and the organization buys the property through a numbered company or a nominee holder. Another promise is drafted simultaneously between the buyer and the organization at a price that is much higher than what the organization is offered to the seller; • The initial seller and the second buyer often don’t know the identity of the other party; • The notarized acts are signed on the same day, so that the organization receives in payment the financing obtained by the subsequent buyer; • The organization thus finances the first sale using the loan obtained by the subsequent buyer. congrès In coming years, this scheme, now common, could be altered by the organizations involved in them and become more sophisticated. However, regardless of variations in the mechanism, the result will remain more or less the same and will still be recognizable as long as agents keep in mind the main characteristics of a flip, which is the rapid and almost simultaneous purchase and resale, with the pocketing of a profit unbeknownst to a buyer and to the detriment of a financial institution. When a real estate broker or agent takes part in such transactions, our profession’s credibility with financial institutions and the public suffers. Such involvement is considered a serious offence that can lead to a suspension of the broker or agent’s certificate for several months, sometimes even years. Real estate brokers and agents should have no part in these transactions. When faced with a situation that looks like what is described above, open your eyes and don’t hesitate to denounce it as an illegal practice. u L’offre adaptée aux nouvelles réalités du marché. The involvement of agents in real estate flips has been penalized many times in the past by the ACAIQ Discipline Committee. These agents had taken part in schemes that went as follows: • A buyer contacts an organization offering financing solutions that are attractive to him; Proprio Direct, courtier immobilier agréé. • Detailed description sheets of properties, selected because they lend themselves well to a flip, are submitted to the buyer; Association des courtiers et agents immobiliers du Québec www.propriodirect.com 514 856-4444 January 2009 | INFO ACAIQ 7 8 January 2009 | INFO ACAIQ Association des courtiers et agents immobiliers du Québec WEDNESDAY, APRIL 22, 2009 Preliminary Schedule 9:00 a.m. 9:00 a.m. OPENING REMARKS Christiane St-Jean THe new real estate brokerage act: what’s new? MORNING Robert Nadeau 10:00 a.m. BREAK 10:30 a.m. ANNUAL GENERAL MEETING 11:00 a.m. Hélène Morand TUESDAY, APRIL 21, 2009 4:00 p.m. WELCOME AND REGISTRATION OPENING OF EXHIBITORS’ HALL 5:00 p.m. Cocktail 11:40 a.m. EXHIBITORS’ HALL LUNCH 12:00 p.m. CHAIR’S DINNER Christiane St-Jean Master of ceremonies EVENING THE ECONOMY UNDER THE EXPERTS’ MICROSCOPE: TRENDS, PROSPECTS AND IMPACTS FOR THE REAL ESTATE BROKERAGE INDUSTRY PRESENTATION OF THE QUÉBEC REAL ESTATE BROKERAGE AWARD Me Gilles Duchesne 1:15 p.m. AFTERNOON DANCING Jean-Philippe Décarie Debate Moderator PRESENTATION OF THE 2009 CONTINUING EDUCATION AWARDS DEBATE: KEYNOTE ADDRESS FROM THE CHAIR 6:00 p.m. YOUR FINANCIAL SUCCESS: HEAVEN OR HELL ON EARTH? 10:00 p.m. END OF EVENING Panelists Speaker 2:30 p.m. 3:00 p.m. Moderator: Jean-Philippe Décarie Panelists: • Alain Dubuc, economist • René Vézina, business editor • Michel Beauséjour, chief executive officer, GMRB • François Léger, chartered real estate broker BREAK / ELECTION: THE CANDIDATES SPEAK WORK/PRIVATE LIFE: DO I STILL HAVE ANY CONTROL OVER MY LIFE? Dr Serge Marquis DRAWING OF EXHIBITORS’ PRIZES 4:30 p.m. Alain Dubuc Economist Michel Beauséjour Chief executive officer, GMRB René Vézina Business Editor Christiane St-Jean Dr Serge Marquis François Léger Chartered Real Estate Broker 4:45 p.m. END OF CONVENTION Registration fees REGISTRATION FORM EARLY REGISTRATION CONTEST 2008 Please write in block letters (make a copy of this form for each registrant) LAST NAME AND FIRST NAME CLOSING REMARKS Register now and you could win: • an Inspiron Mini 12” laptop computer (value: $800); or • a 32 gig I-Pod Touch (value: $450) EARLY BIRD SPECIAL REGULAR PRICE (before March 20, 2009) CERTIFICATE NO. COMPLETE PACKAGE A BROKERAGE FIRM AND COMPANY ADDRESS Includes cocktail, chair’s dinner on Tuesday, April 21 and activities and lunch on Wednesday, April 22. CITY POSTAL CODE TELEPHONE NO. B FAX NO. $259 $325 + txs = $292.35 + txs = $366.84 $125 $171 Includes cocktail + txs = $141.09 + txs = $193.02 complete day $149 $199 + txs = $168.18 + txs = $224.62 Chair’s dinner EMAIL Four ways to register 1. Online: acaiq.com Hôtel Delta Trois-Rivières**** Rate: $129 to $149 1620, Notre-Dame, Trois-Rivières Tel.: 1 888 890-3222 Hôtel Gouverneur Trois-Rivières**** Rate: $112 to $132 A 5-minute walk from the Delta 975, rue Hart, Trois-Rivières Tel.: 1 888 910-1111 450 676-1971 3.By phone: 450 676-4800 or 1 800 440-5110 4.By mail: ACAIQ 6300, avenue Auteuil Bureau 300 Brossard (Québec) J4Z 3P2 CONFIRMATION: FOR ONLINE REGISTRATIONS, YOU WILL RECEIVE A CONFIRMATION BY EMAIL. FOR ALL OTHER REGISTRATIONS, THE ASSOCIATION WILL FAX YOUR REGISTRATION CONFIRMATION TO YOU. PLEASE PRESENT IT WHEN YOU ARRIVE FOR THE CONVENTION. ! w om no .c r e q st ai gi c e R .a w w w Includes activities and lunch on Wednesday, April 22 The Association has reserved a block of rooms for Tuesday, April 21, 2009 at the following four hotels, for a limited time only. Book early! 2.By fax: C Accommodations Les Suites Laviolette**** Rate: $109 to $129 A 10-minute drive from the Delta 7201, Notre-Dame Ouest, Trois-Rivières Tel.: 1 800 567-4747 Hôtel Super 8 Rate: $109.88 to $139.88 (breakfast included) A 15-minute drive from the Delta 3185, boul. St-Jean, Trois-Rivières Tel.: 1 800 561-7666 CANCELLATION POLICY: REGISTRATION FEES ARE NOT REFUNDABLE BUT MAY BE TRANSFERRED TO ANOTHER PERSON. TRANSFER REQUESTS MUST BE MADE IN WRITING AND RECEIVED BY THE ASSOCIATION BY APRIL 16, 2009 AT THE LATEST. Triple your chances of winning the Early Registration Contest by registering online! Association des courtiers et agents immobiliers du Québec Registrations will be accepted online, by fax, by phone or by mail until Thursday, April 16, at 4:00 PM. After that, you will have to register for the event at the door. Payment Amount payable: Cheque included (broker only) Certified personal cheque included Credit card Cheque payable to “ACAIQ” or “Association des courtiers et agents immobiliers du Québec” Visa Mastercard CREDIT CARD NO. SIGNATURE EXPIRATION DATE DATE Register now, for a chance to win one of the following prizes! • an Inspiron Mini 12” laptop computer (value: $800) • a 32-gig I-Pod Touch (value: $450) Both drawings will be held on March 20, 2009 at 1:00 PM at the ACAIQ office, among all of the participants who register before noon on March 20. The drawings will be conducted electronically. Contest details are available on the ACAIQ Web site (www.acaiq.com), in the ACAIQ Convention 2009 section. Contest winners must answer a skill-testing question to receive their prize. January 2009 | INFO ACAIQ 9 PROFESSIONAL INSPECTION CAPSULE Brokers and agents working in commercial real estate: Payment of compensation to third parties Source: ACAIQ I n the course of its inspection visits to the establishments of brokers working in commercial real estate, the Professional Inspection Department has noted that the practice which consists in sharing one’s compensation with a non-member is unfortunately quite common. We wish to remind everyone that the Real Estate Brokerage Act applies to all ACAIQ members and makes no distinction between the various fields of practice of real estate brokerage in Québec, including as regards the sharing of compensation due to the broker. Here are two examples: Example 1: A listing broker and his selling client agree that the client will pay the broker $100,000 in compensation. The broker who receives this sum in compensation then pays $70,000 back to his selling client. You should know that this practice could be considered compensation sharing that violates the Real Estate Brokerage Act and the regulations thereunder. That is because “a broker may share his compensation only with a firm, independent representative or independent partnership within the meaning of the Act respecting the distribution of financial products and services, another broker or with a broker pursuing his activities outside Quebec under another jurisdiction.” (REBA, sect. 26) Moreover, “the holder of a real estate broker’s certificate shall refrain from paying, directly or indirectly, compensation to a person who carries on or attempts to carry on the activity of real estate broker or agent without holding a certificate.” (sect. 71 (2) of the By-Law of the ACAIQ ) In order to avoid confusion, the proper professional practice is to agree in writing to a compensation reduction for this brokerage contract instead of doing it in the form of a reimbursement. Example 2: Let us suppose that a lessee retains the services of a broker to represent him in negotiations to renew his lease or to sign a lease with a new lessor. Suppose also that following a practice which is common in the market, the broker is paid $100,000 in compensation by the lessor with whom an agreement is concluded. Let us suppose further that the broker agrees to reduce his fees by 50% in favour of the lessee. The broker who receives the sum of $100,000 in compensation then pays $50,000 directly to the lessee, whereas the contract or agreement was concluded with the lessor. You should know that this practice is in violation of the Real Estate Brokerage Act and the regulations thereunder. When a broker wishes to offer his lessee client a reduction of his compensation, the broker may ask the lessor to offer rent reductions or to make leasehold improvements in favour of the lessee. The lessor with whom the agreement is made can agree that the lessee will benefit from the sum of $50,000 in the form of a credit on rent or an increase in financial incentives to make leasehold improvements. These additional benefits offered to the lessee should be clearly indicated in the lease and the broker should only receive $50,000, as agreed with the lessee who retained his services. We remind you that a broker or agent cannot attempt to do indirectly what the law does not allow him to do directly. Therefore, sharing compensation with non-members and providing money-back incentives to clients are not allowed under the Act that governs us. u Very special offer from Only for ACAIQ members Bureau Élite Plan $45 monthly Offer code 101893865, Plan code ACAIQ-36 Include: 700 local minutes for day time Unlimited incoming calls Unlimited nights & week-ends (week nights starting at 6pm. To 8 am. ) Message centre (25 messages) Unlimited text messaging CDN long distance at 6¢ /minute Call waiting, 3-way calling, call forwarding Detailed billing Per second billing (for all digital phones) Call display available at $3.75 Monthly access fee at $7.20 Data option starting at $19 /4Mo The Basic Plan $23.75 monthly Samsung u740 Blackberry Curve LG Wine LG Rumour Offer code 107772783, Plan code ZIN-36 Include: 250 local minutes for day time Unlimited nights & week-ends (week nights starting at 6pm. To 8 am. ) Message centre (25 messages) Call display Unlimited text messaging CDN long distance at 6¢ /minute Call waiting, 3-way calling, call forwarding Detailed billing Per second billing (for all digital phones) Monthly access fee at $7.70 Data option starting at $19 /4Mo Wireless High Speed Internet for your Lap top $30 /monthly / 1 Go. Your official agent for ACAIQ, Free Shipping & Service all across Quebec Denis Boivin 1-888-832-6015 [email protected] Reserved for members of l’ACAIQ that must show proof of membership. Termination fees are applicable if anticipated. Services and options offered with compatible phones, in 1X coverage and (or) 1X EV-DO of Bell Mobility, where technology permits. Long distance charges may apply outside of above coverage. Prices / offers and options are subject to change without notification and cannot be combined with another offer. Taxes and long distances charges are in addition. Picture is representative. 36 month contract only. Other conditions apply. All offers are applicable to local calls unless indicate otherwise. 10 January 2009 | INFO ACAIQ Association des courtiers et agents immobiliers du Québec “It’s now time to run your own real estate office!” “Call me now!” -Chantal Desharnais Franchise Sales Associate, Quebec EXIT Realty Corp. International “Let’s talk residuals!” EXIT REALTY CORP. INTERNATIONAL Independent Member Brokers “I’M SOLD” TM You’ll love it!!” EXIT REalTy Is GRowInG! over 1,300 franchises sold in North America! $150 million paid out in single-level residuals in North America!* *EXIT Realty Corp. International Toll Free: 1-866-952-3948 | Direct 514-554-3948 | www.exitrealty.com Chantal_D_Ad.indd 1 Association des courtiers et agents immobiliers du Québec 11 11/19/2008 11:12:53 AM January 2009 | INFO ACAIQ Important Supreme Court of Canada ruling for real estate brokerage Source: ACAIQ T he Supreme Court of Canada, the highest court in the country, recently handed down an important decision relating to the field of real estate brokerage, in a case opposing the Association des courtiers et agents immobiliers du Québec (ACAIQ) and a real estate broker1. The Supreme Court had to determine whether the terms regarding the payment of compensation indicated in a “Brokerage Contract – Sale of a Chiefly Residential Immovable” could be amended so that the real estate broker could receive compensation even if the immovable was not sold. In other words, the Court had to decide if the mandatory provisions included in the brokerage contract form, referred to in section 32 of the Real Estate Brokerage Act, could be amended by the real estate broker and the selling client. The facts of the case were as follows: In addition to potential payment of compensation payable upon the sale of the property, the real estate broker was asking his selling clients to pay a non-refundable “registration fee” upon signing of the brokerage contract, whether or not selling the immovable ended up being sold. Some sellers whose properties were not sold during the term of the brokerage contract signed with the real estate broker complained of this practice to the ACAIQ. Following an investigation, the ACAIQ syndic filed a disciplinary complaint with the Discipline Committee, charging the real estate broker with violating the Rules of Professional Ethics of the ACAIQ by illegally amending the mandatory content of the brokerage contract to require compensation to be paid to the broker other than upon the sale of the immovable. The ACAIQ Discipline Committee agreed with the syndic’s arguments and found the real estate broker guilty of the charges. The real estate broker appealed the decision before the Court of Québec, which upheld the Discipline Committee’s decision. Arguing that the Court of Québec had erred, the real estate broker then took his case to the Court of Appeal. In its decision, the Court of Appeal ruled in favour of the real estate broker by stating that the brokerage contract was not mandatory and that the selling client and the listing broker were allowed to agree on a method of compensation other than that indicated in the form. Claiming that the Court of Appeal had erred, the ACAIQ applied to the Supreme Court of Canada to review the appellate court’s decision. The Supreme Court, in a decision rendered on May 30, 2008, recognized the ACAIQ Discipline Committee’s authority in ruling on the complaint filed against the real estate broker and imposing a penalty, and reinstated the Committee’s decision. Citing the provisions of the Real Estate Brokerage Act and the regulations concerning its application, as well as the purpose of the Act, which is consumer protection, the country’s highest court decided that protection of the public prevailed over the principles of contractual freedom and free competition. Therefore the real estate broker could not agree with the selling client to compensation terms other than those indicated in the “Brokerage Contract – Sale of a Chiefly Residential Immovable” form. These provisions state that the seller must pay compensation to the broker when the immovable is sold. Consequently, under the brokerage contract, the client cannot be required to pay any lump sum that could be construed as compensation before the sale is concluded. The mandatory nature of the “Brokerage Contract – Sale of a Chiefly Residential Immovable” form having been confirmed by the Supreme Court of Canada, real estate brokers and agents must keep in mind that they cannot agree with their clients to change the content of this form if such changes will result in a negative impact on consumer protection. Thus the only changes allowed to the broker’s obligations outlined in this form are changes that are likely to increase the protection of the selling client. u 1 Association des courtiers et agents immobiliers du Québec v. Proprio Direct inc., 2008 CSC 32 (CanLII) LOOKING FOR NEW CUSTOMERS? HUNTING FOR NEW REVENUES? ARTS ET SPECTACLES TERRAINS RÉSIDENTIELS CHALETS FERMES, TERRES VISITES LIBRES BORD DE L’EAU EXTÉRIEUR DE MONTRÉAL CONDOMINIUMS COPROPRIÉTÉS PROPRIÉTÉS DEMANDÉES ESTRIE BANLIEUE OUEST PROPRIÉTÉS À REVENUS CENTRE-VILLE VISITES LIBRES CHALETS LAVAL, RIVE-NORD RIVE-SUD RIVE-SUD MAISONS DE CAMPAGNE, DOMAINES CENTRE-VILLE LAURENTIDES LANAUDIÈRE ÎLE DE MONTRÉAL 514 987-VENDU (8363) 12 January 2009 | INFO ACAIQ Association des courtiers et agents immobiliers du Québec In 2009, mortgage brokerage will continue to come under the Real Estate Brokerage Act Source: ACAIQ M ortgage brokerage will continue, for the year 2009, to come under the Real Estate Brokerage Act. The transfer of mortgage brokerage from the ACAIQ to the Autorité des marchés financiers, which was scheduled to take place on January 1, 2009, has been postponed by one year to January 1, 2010. Consequently, any person or company carrying out mortgage brokerage activities in 2009 will still be required to hold a real estate broker’s or agent’s certificate issued by the Association des courtiers et agents immobiliers du Québec. However, the coming into force of the new Real Estate Brokerage Act, hopefully by July 1, will seal the fate of mortgage brokerage for good by rescinding the provisions of the Act respecting the Agence nationale d’encadrement du secteur financier (now called the Act on the Autorité des marchés financiers), which provide for the transfer of mortgage brokerage oversight to the Autorité des marchés financiers. Thus mortgage brokerage will remain entirely governed by the Real Estate Brokerage Act. u Deactivation of current training programs deferred Source: ACAIQ s T he Association des courtiers et agents immobiliers du Québec has just been informed by the Ministère de l’Éducation, du Loisir et du Sport that deactivation of programs 902.56 Real Estate Agent and 902.57 Real Estate Broker has been deferred. This deactivation, which was scheduled for January 1, 2009, has been postponed to January 1, 2010. This means that as of January 1, 2010, no new registrants will be accepted in these programs. Students already registered will have until January 1, 2012 to complete their program. As you know, the current Real Estate Brokerage Act calls for two categories of licence to practice (certificate), i.e. broker and agent, which is why there are two separate college programs. The regulations specify the duration of the programs and the subjects that must be covered. u Un poste d’agent immobilier s’offre à vous erv exsp anicseio! n ! e à votre Le dynamEisnmpleine Le pouvoir d’une équipe fait toute la différence ! Sollicitation téléphonique et diverses autres tâches reliées au poste Vous êtes : engagé, passionné, dynamique, ambitieux, discipliné et organisé 3 Nous recherchons un agent avec expérience dans la vente ou dans la prise de rendez-vous téléphoniques qualifiés 3 Très à l’aise au téléphone 3 Rémunération très avantageuse et motivante 3 Facilité à engager les personnes selon les compétences et les résultats obtenus Association des courtiers et agents immobiliers du Québec RE/MAX 2000 J.B. INC. Courtier immobilier agréé 830, boul. Curé-Labelle, Laval (Québec) H7V 2V3 Tél. : (450) 682-0200 Fax : (450) 682-0039 January 2009 | INFO ACAIQ 13 PROFESSIONAL PRACTICES SERIES Special requirements on the part of the seller and obligation to present any promise to purchase as soon as possible Source: ACAIQ S ometimes a seller may have particular requirements regarding the timing for submitting promises to purchase to him regarding an immovable for sale. For example, a seller may want to consider all promises to purchase at the same time, on a predetermined date. In such a case, the detailed description sheet should include a statement such as: “No promise to purchase will be presented before X”, “No promise to purchase will be accepted before X” or “All promises to purchase must be made irrevocable until X”. An auction process could also be considered from this angle. Thus a sale by bids or call for tenders is an invitation to buyers to submit promises to purchase at a given time and date, at which point all the promises to purchase will be processed at once. In this situation, you must include on the detailed description sheet: • the lowest price that the seller is prepared to accept, indicated as follows under clause 11.1 of the brokerage contract: “The price offered must be higher than the amount indicated in clause 4.1 of the brokerage contract. The seller informs bidders that he will not consider any offer below this amount.”; • viewing dates, the date and time when the promises to purchase will be presented, as well as the seller’s reply deadline and conditions (e.g. deposit, inspection prior to submitting a promise to purchase, etc.); • the following clause: “It is understood that this contract does not constitute a promise or offer to sell which, upon acceptance, would bind the seller towards the buyer, but rather an invitation to the public to submit promises to purchase.” If no promise to purchase has been accepted once the deadline to bid or submit tenders has passed, the information must be removed from the detailed description sheet right away. Obligation to present a promise to purchase as soon as possible It is important to note that the above statements are only an expression of the seller’s wishes and do not bind a prospective buyer in any way. Therefore, regardless of the seller’s requirements outlined in the brokerage contract or on the detailed description sheet regarding the timing for presenting promises to purchase or the asking price, a real estate agent who receives a promise to purchase always has an obligation to present it as soon as possible. Information on pages 8 and 9 14 January 2009 | INFO ACAIQ No obligation to reply The seller, however, is under no obligation to reply to a promise to purchase that does not meet the requirements outlined in the detailed description sheet. The seller retains the right not to consider a promise to purchase or to refuse it, and to consider only those promises to purchase that meet his timing requirements. Acceptance of a promise to purchase before the deadline What if the seller receives a promise to purchase that is acceptable to him but does not meet the timing requirements he had himself set? If the seller intends to accept an offer without waiting for other potential promises that might be made before his deadline, the real estate agent representing him should advise him to ask a legal advisor whether he can do so without liability towards the other prospective buyers who did meet his requirements. u For more information, read the following articles on the ACAIQ website (www.acaiq.com): Presenting several promises to purchase (article no. 2045) The collaborating agent’s right to take part in the presentation of a promise to purchase (article no. 3981) Association des courtiers et agents immobiliers du Québec A New Entrance Examination IN BRIEF The ACAIQ it’s for you too! Info ACAIQ Information Centre 50,000 queries handled in 2008 Source: ACAIQ W ith nearly a hundred people looking on, Christiane St-Jean, Chair of the Board of Directors of the Association des courtiers et agents immobiliers du Québec (ACAIQ) unveiled the first version of the new residential real estate brokerage examination. The event took place in Boucherville, on November 4, 2008, during a conference followed by a dinner cocktail. The new examination is the culmination of three years of extensive work, its development made possible with the participation of numerous stakeholders in the real estate brokerage industry. In its new form, the examination will simulate a real estate transaction, from the signing of the brokerage contract to the promise to purchase. This new competency-based approach will be a way for ACAIQ to more effectively ensure that anyone wishing to work in the real estate brokerage industry is capable of carrying out a standard real estate transaction. Commercial and mortgage brokerage examinations will be available shortly. Until the new examinations come into force, you can visit the ACAIQ Web site for relevant information on the competency framework, the mechanics of applying to write the examination, as well as the correction methods that are used. As soon as this information becomes available on our Web site, you will be informed via the ACAIQ InfoLetter and the InfoACAIQ newsletter. u The Information Officers at the Info ACAIQ Telephone Information Centre answered 40,092 calls and 9,336 emails in 2008, compared to 36,579 calls and 9,755 emails in 2007. They also provided an ongoing presence at eight franchisors conventions, as well as the Salon de la copropriété and the Salon de l’immobilier de Québec. Some of them also doubled as instructors and speakers, as part of the ACAIQ Education Service (How to use the electronic forms; and Info ACAIQ’S 15 most frequently-asked questions.) Assistance ACAIQ Nearly 2,000 requests for assistance in 2008 In 2008, the ACAIQ Assistance Service received 1,854 requests. Of this number, 255 were referred to the Office of the Syndic. The Syndic, for his part, filed 86 formal complaints with the Discipline Committee. Nearly 200 illegal practice cases were referred to Civil and Criminal Affairs, in an effort to crack down on those who practice without a certificate; all of these efforts are intended to safeguard certified agents and their rights. Continuing Education Ten new trainings created in 2008 In 2008, the ACAIQ Education Service organized 476 training activities, which were attended by 12,064 brokers and agents. Over the course of the year, ten new trainings were developed, among them, “Collaboration”, “How to use the electronic forms (new platform)” and “Radon”. Missed them? They will be held again in 2009. See the “Schedule of continuing education activities” on the ACAIQ Web site (www.acaiq.com) for the upcoming dates. Proprio Direct and the franchisor La Capitale are now ACAIQ-accredited educators. Proprio Direct is accredited to deliver two training courses, while La Capitale is accredited for seven. The brokers and agents who take these courses will earn continuing education units (CEU) which will be posted in the Membership Register. Certification ACAIQ reports the largest number of certificate renewals in the Association’s existence In all, 17,277 members renewed their certificate of practice for 2009 (15,545 agents and 1,732 brokers). In spite of the current climate of economic uncertainty, this is the highest renewal rate in ACAIQ’s existence. It’s a sign that members are “keeping the faith”! Did you know? ACAIQ was there! In 2008, the Association sponsored and participated in numerous events, including: • • • • 6 franchisors conventions 5 real estate board conferences 2 trade shows 11 golf tournaments (real estate boards, franchisors and other organizations connected with the residential, commercial and mortgage brokering industry). Sponsorship of these events took various forms, such as an exhibitor’s booth, a workshop, or the presentation of an award. In January 2009, ACAIQ took part in the Salon Immobilier 2009. ACAIQ will be there! Salon Habitat, Ville et Banlieue. March 12-15, 2009, at the Montréal Olympic Stadium. Plan your events Looking for speakers or trainers for your events? Call the Education Service to book a professional who is up on the latest trends, as well as ACAIQ’s most recent statements of principle. This service is provided free of charge to franchisors and real estate boards, for their annual conferences, workshops or team meetings. Book ahead for all your events, by contacting Élise Marsolais at 450 462-9800 or 1 800 440-7170, ext. 471 or by email at [email protected]. Association des courtiers et agents immobiliers du Québec January 2009 | INFO ACAIQ 15 don’t miss the balloon. ABDELKRIM ABDOURAHMAN ADIL AGUADO JOSEPH ALAIN ALEXANDRA ALEXANDRE ALINA ALINE AMMAR ANA LUISA ANDRE ANDREE ANDREE-MARTINE ANGELA ANN ANNA ANNE ANNE-MARIE ANNIE ANNIE-PIER ANNIK ANTHONY ANTONIO ARIADNA ARIANE BARBARA BENOIT BERNARD IVAN BERTRAND BIANCA BRIAN BRIGITTE BRUNO CARINE CARL CARMINE CAROLE CAROLINE CAROLYNE CASSANDRA CATHERINE CELINE CHANTAL CHARLES CHARLES-OLIVIER CHRISTIAN CHRISTINA CHRISTINE CHRISTOPHE CHRISTOS CLAIRE CLAUDE CLAUDIA CLAUDIE CLAUDINE CLAUDIO DALE DANIEL DANIELLE DANY DAVE DEBORAH DENIS DENISE DESPINA DOMINIQUE DORIS ELAINE ELIZABETH EMANUEL EMILE EMMANUELLE ENRICO ERIC EVA FATIMA ZOHRA FERNAND FERNANDO FRANCA FRANCE FRANCESCO FRANCINE FRANCIS FRANÇOIS FRANÇOIS XAVIER FREDERIC FREDERICK FREDERIQUE GAETAN GENEVIEVE GEORGES GERARD GIACOMINA GILLES GINA GINETTE GIOAVANNA GIOVANNA GIUSEPPE GIUSEPPINA GLORIA GUERDA GUY GUYLAINE HASNA HEATH HELEN HELENE HOA (LILY) HOUEIDA HUBERT IGOR ISABELLE JACINTHE JACQUES JAMES JASMIN JEAN JEAN DONALD JEAN-FRANÇOIS JEANNE JEAN-PAUL JEAN-RODNEY JEROME JESSICA JIFKA JINLING JOANNE JOCELYNE JOEL JOHANNE JONATHAN JOSE JOSE ALFONSO JOSEE JOSEPH JUDITH JULIE JUNGHYUP KAMEL KARINE KAROLINE KATLEEN KEVIN KIM KIMBERLY LADAN LAN-LINH LAURIANNE LE BINH LEI LINDA LINE LISE LOUBNA LOUIS LOUISE LOUISE-MARIE LOUIS-PASCAL LUC LUCE LUCIE LUCILLE LUIS JAVIER LYNDA LYNE LYNN MADELEINE MANON MANUEL MARC MARCEL MARIA RITA MARIE MARIE-ANDREE MARIE-CLAUDE MARIE-HELENE MARIE-JOSE MARIE-JOSEE MARIELLE MARIE-PIERRE MARIE-SUZIE MARILYN MARINA MAR INELLA MARIO MARK MARTIN MARTINE MARYLENE MARYSE MATHIEU MATTHIEU MAUD MAURICE MAURO MAXIME MAYA M MEHDI MELANIE MELISSA MICHAEL MICHEL MICHELLE MIGUEL ANGEL MIREILLE MOHAMAD SOBHI MOHAMMAD MONIQU-QE MOULAY MYLENE MYRIAM NABIL NADA NADIA NADINE NAFISSATOU NANCY NATALIA NATHALIE NICOLE NORMAND OLGA OUSSAMA PAMELA PASCAL PASCALE PATRICIA PATRICK PAWEL PETER LEO PHILIPPE PIERRE PIERRE-CHARLES PINA POLISENA RACHEL RACHID RAFFY REAL REMI RENALD RENATO RENE RENEE RICHARD RIME RITA ROBERT ROGER ROSELLA ROSSANO ROYA SABRINA SALVATORE SANDRA SARA SEBASTIEN SEDDICK SELVARASA SERGE SHIRLEY SI YANG (FANNIE) SIHEM SIMON SOLANGE SOLENE SONIA SOPHIE STEPHANE STEPHEN STEVE SUSAN SUZANNE SUZELLE SUZIE SYLVAIN SYLVIE TALINE TATIANA TELISMON THABATHA THANKARAJAH THERESE THOMAS TOMMY VAHE VANESSA VASILIKI VERONIQUE VICKY VICTOR VINCENZO WALTER MARK WAYNE XAVIER YANNICK YING YING (ANNE) YOLANDE YOUTHANA RADISSON YVES ZHUO ABDELKRIM ABDOURAHMAN ADIL AGUADO JOSEPH ALAIN ALEXANDRA ALEXANDRE ALINA ALINE AMMAR ANA LUISA ANDRE ANDREE ANDREE-MARTINE ANGELA ANN ANNA ANNE ANNE-MARIE ANNIE ANNIE-PIER ANNIK ANTHONY ANTONIO ARIADNA ARIANE BARBARA BENOIT BERNARD IVAN BERTRAND BIANCA BRIAN BRIGITTE BRUNO CARINE CARL CARMINE CAROLE CAROLINE CAROLYNE CASSANDRA CATHERINE CELINE CHANTAL CHARLES CHARLES-OLIVIER CHRISTIAN CHRISTINA CHRISTINE CHRISTOPHE CHRISTOS CLAIRE CLAUDE CLAUDIA CLAUDIE CLAUDINE CLAUDIO DALE DANIEL DANIELLE DANY DAVE DEBORAH DENIS DENISE DESPINA DOMINIQUE DORIS ELAINE ELIZABETH EMANUEL EMILE EMMANUELLE ENRICO ERIC EVA FATIMA ZOHRA FERNAND FERNANDO FRANCA FRANCE FRANCESCO FRANCINE FRANCIS FRANÇOIS FRANÇOIS XAVIER FREDERIC FREDERICK FREDERIQUE GAETAN GENEVIEVE GEORGES GERARD GIACOMINA GILLES GINA GINETTE GIOAVANNA GIOVANNA GIUSEPPE GIUSEPPINA GLORIA GUERDA GUY GUYLAINE HASNA HEATH HELEN HELENE HOA (LILY) HOUEIDA HUBERT IGOR ISABELLE JACINTHE JACQUES JAMES JASMIN JEAN JEAN DONALD JEAN-FRANÇOIS JEANNE JEAN-PAUL JEAN-RODNEY JEROME JESSICA JIFKA JINLING JOANNE JOCELYNE JOEL JOHANNE JONATHAN JOSE JOSE ALFONSO JOSEE JOSEPH JUDITH JULIE JUNGHYUP KAMEL KARINE KAROLINE KATLEEN KEVIN KIM KIMBERLY LADAN LAN-LINH LAURIANNE LE BINH LEI LINDA LINE LISE LOUBNA LOUIS LOUISE LOUISE-MARIE LOUIS-PASCAL LUC LUCE LUCIE LUCILLE LUIS JAVIER LYNDA LYNE LYNN MADELEINE MANON MANUEL MARC MARCEL MARIA RITA MARIE MARIE-ANDREE MARIE-CLAUDE MARIE-HELENE MARIE-JOSE MARIE-JOSEE MARIELLE MARIE-PIERRE MARIE-SUZIE MARILYN MARINA MARINELLA MARIO MARK MARTIN MARTINE MARYLENE MARYSE MATHIEU MATTHIEU MAUD MAURICE MAURO MAXIME MAYA MEHDI MELANIE MELISSA MICHAEL MICHEL MICHELLE MIGUEL ANGEL MIREILLE MOHAMAD SOBHI MOHAMMAD MONIQUE MOULAY MYLENE MYRIAM NABIL NADA NADIA NADINE NAFISSATOU NANCY NATALIA NATHALIE NICOLE NORMAND OLGA OUSSAMA PAMELA PASCAL PASCALE PATRICIA PATRICK PAWEL PETER LEO PHILIPPE PIERRE PIERRE-CHARLES PINA POLISENA RACHEL RACHID RAFFY REAL REMI RENALD RENATO RENE RENEE RICHARD RIME RITA ROBERT ROGER ROSELLA ROSSANO ROYA SABRINA SALVATORE SANDRA SARA SEBASTIEN SEDDICK SELVARASA SERGE SHIRLEY SI YANG (FANNIE) SIHEM SIMON SOLANGE SOLENE SONIA SOPHIE STEPHANE STEPHEN STEVE SUSAN SUZANNE SUZELLE SUZIE SYLVAIN SYLVIE TALINE TATIANA TELISMON THABATHA THANKARAJAH THERESE THOMAS TOMMY VAHE VANESSA VASILIKI VERONIQUE VICKY VICTOR VINCENZO WALTER MARK WAYNE XAVIER YANNICK YING YING (ANNE) YOLANDE YOUTHANA RADISSON YVES ZHUO ABDELKRIM ABDOURAHMAN ADIL AGUADO JOSEPH ALAIN ALEXANDRA ALEXANDRE ALINA ALINE AMMAR ANA LUISA ANDRE ANDREE ANDREE-MARTINE ANGELA ANN ANNA ANNE ANNE-MARIE ANNIE ANNIE-PIER ANNIK ANTHONY ANTONIO ARIADNA ARIANE BARBARA BENOIT BERNARD IVAN BERTRAND BIANCA BRIAN BRIGITTE BRUNO CARINE CARL CARMINE CAROLE CAROLINE CAROLYNE CASSANDRA CATHERINE CELINE CHANTAL CHARLES CHARLES-OLIVIER CHRISTIAN CHRISTINA CHRISTINE CHRISTOPHE CHRISTOS CLAIRE CLAUDE CLAUDIA CLAUDIE CLAUDINE CLAUDIO DALE DANIEL DANIELLE DANY DAVE DEBORAH DENIS DENISE DESPINA DOMINIQUE DORIS ELAINE ELIZABETH EMANUEL EMILE EMMANUELLE ENRICO ERIC EVA FATIMA ZOHRA FERNAND FERNANDO FRANCA FRANCE FRANCESCO FRANCINE FRANCIS FRANÇOIS FRANÇOIS XAVIER FREDERIC FREDERICK FREDERIQUE GAETAN GENEVIEVE GEORGES GERARD GIACOMINA GILLES GINA GINETTE GIOAVANNA GIOVANNA GIUSEPPE GIUSEPPINA GLORIA GUERDA GUY GUYLAINE HASNA HEATH HELEN HELENE HOA (LILY) HOUEIDA HUBERT IGOR ISABELLE JACINTHE JACQUES JAMES JASMIN JEAN JEAN DONALD JEAN-FRANÇOIS JEANNE JEAN-PAUL JEAN-RODNEY JEROME JESSICA JIFKA JINLING JOANNE JOCELYNE JOEL JOHANNE JONATHAN JOSE JOSE ALFONSO JOSEE JOSEPH JUDITH JULIE JUNGHYUP KAMEL KARINE KAROLINE KATLEEN KEVIN KIM KIMBERLY LADAN LAN-LINH LAURIANNE LE BINH LEI LINDA LINE LISE LOUBNA LOUIS LOUISE LOUISE-MARIE LOUIS-PASCAL LUC LUCE LUCIE LUCILLE LUIS JAVIER LYNDA LYNE LYNN MADELEINE MANON MANUEL MARC MARCEL MARIA RITA MARIE MARIE-ANDREE MARIE-CLAUDE MARIE-HELENE MARIE-JOSE MARIE-JOSEE MARIELLE MARIE-PIERRE MARIE-SUZIE MARILYN MARINA MARINELLA MARIO MARK MARTIN MARTINE MARYLENE MARYSE MATHIEU MATTHIEU MAUD MAURICE MAURO MAXIME MAYA MEHDI MELANIE MELISSA MICHAEL MICHEL MICHELLE MIGUEL ANGEL MIREILLE MOHAMAD SOBHI MOHAMMAD MONIQUE MOULAY MYLENE MYRIAM NABIL NADA NADIA NADINE NAFISSATOU NANCY NATALIA NATHALIE NICOLE NORMAND OLGA OUSSAMA PAMELA PASCAL PASCALE PATRICIA PATRICK PAWEL PETER LEO PHILIPPE PIERRE PIERRE-CHARLES PINA POLISENA RACHEL RACHID RAFFY REAL REMI RENALD RENATO RENE RENEE RICHARD RIME RITA ROBERT ROGER ROSELLA ROSSANO ROYA SABRINA SALVATORE SANDRA SARA SEBASTIEN SEDDICK SELVARASA SERGE SHIRLEY SI YANG (FANNIE) SIHEM SIMON SOLANGE SOLENE SONIA SOPHIE STEPHANE STEPHEN STEVE SUSAN SUZANNE SUZELLE SUZIE SYLVAIN SYLVIE TALINE TATIANA TELISMON THABATHA THANKARAJAH THERESE THOMAS TOMMY VAHE VANESSA VASILIKI VERONIQUE VICKY VICTOR VINCENZO WALTER MARK WAYNE XAVIER YANNICK YING YING (ANNE) YOLANDE YOUTHANA RADISSON YVES ZHUO Today, over 3,450 agents are pursuing a career at RE/MAX in Québec. And you? where do you wAnt to be? Proud partner since 1988 RMX-08-107 ACAIQ EN 2008.indd 1 remax-quebec.com For a trustworthy transaction 01/12/08 15:33:36