Press Release - The Logic Group

P&O Ferries selects The Logic Group
Press Release
P&O Ferries Selects The Logic Group To Set Sail On Its Omni-Channel Strategy
London, 30th September 2014 – Payments, insights and loyalty specialist, The Logic Group, today announced
that P&O Ferries has selected its multichannel payments solution, Solve Centurion to offer customers easier
and more secure payments on-board, online and via its call centres.
Winner of the ‘Best Ferry Operator’ accolade (Travel Weekly Globe Awards) for the twelfth year in a row, forward-thinking P&O
Ferries applied learnings from the ever evolving retail sector to shift from a multi-vendor, fragmented payments infrastructure to a
simplified, multichannel approach through a single provider. As a result, P&O Ferries is adopting a future-proof managed payments
service that integrates all its channels and improves its legacy infrastructure. This approach provides the company with the speed
and agility to respond to changing customer needs and emerging payment technologies, in addition to reducing the costs of fraud
and PCI compliance.
“To maintain a leadership position in the dynamic travel and
transport services industry, customer service and enablement
must be at the heart of the business. Forward-thinking and
innovative use of technology is vital to help deliver timely and
trusted services to customers,” said Chris Cook, CIO, P&O Ferries.
“Having committed to offering our customers more ways to pay,
P&O Ferries wanted to make sure that this improved service,
would also be simpler and more secure while also meeting some
very unique challenges. The Logic Group’s Solve Centurion
solution as a managed service was a compelling offer that offered
a single platform for our entire business – both at sea, on shore
and on the web.”
The Solution
Ben Gale, Vice President, The Logic Group said, “We are delighted
to extend our long-term relationship with P&O Ferries. The Logic
Group solution will enable them to open up a number of new and
emerging customer touch points with a simple, integrated and
cost-effective approach. Moreover, it’s encouraging to share a
vision of the multichannel environment that provides P&O with
powerful transactional and operational data. In turn this data can
lead to further insights, for improving customer acquisition and
retention strategies.”
New eCommerce site, with secure Pay Pages
The Logic Group’s Solve Centurion Solution for
P&O Ferries combines domain expertise from
industry-leaders in its partner ecosystem, including
Fexco, ReD and PayPal.
The Logic Group’s multi-currency, multi-territory
and multichannel transaction gateway provides
secure, fast and reliable payment processing,
wherever, whenever and however P&O customers
want to pay. This includes:
On-board dynamic currency conversion via Fexco – customers
can pay in their own currency
Online Pre-integration with PayPal – quick and secure
payments
Secure offline payments – meaning on-board payments don’t
get interrupted by lost connectivity during crossings
Intelligent fraud screening via ReD and multichannel
tokenisation - reduce costs of PCI compliance
A single, centralised core reporting & configuration portal to
manage P&O’s B2C, B2B and B2B2C channels –for greater
agility and improved profitability
Press Release
About P&O Ferries
P&O Ferries is the UK’s largest ferry operator, with a fleet of more than 20 ships carrying some nine million tourist passengers and two
million freight vehicles on routes across the English Channel, Irish Sea and North Sea to link the UK with France, Belgium, Netherlands
and Ireland.
P&O Ferries operates the following tourist services:
English Channel: Dover – Calais
North Sea: Hull – Zeebrugge, Hull – Rotterdam
Irish Sea: Liverpool – Dublin, Cairnryan – Larne and Troon – Larne.
The company also offers freight only sailings between Tilbury –
Zeebrugge, Teesport - Zeebrugge and Teesport - Rotterdam.
The fleet includes multipurpose ferries, dedicated freight ships, the
largest and most luxurious cruise ferries in the world and the Express
high speed catamaran. P&O Ferries invested €360 million into
building its two newest ships on the Dover – Calais route, the Spirit of
Britain and the Spirit of France – the largest ships ever to be
constructed for this route.
About The Logic Group
The Logic Group makes its clients more successful by turning every payment interaction into an opportunity.
As a Barclaycard business, we create secure, seamless customer payment experiences for some of Europe’s best known merchants,
letting consumers spend wherever, whenever and however they want.
Our solution helps our clients to expand their channels and their reach while also protecting their brand and their customers’ data.
At the same time, our unique single token approach, allows clients to track and collect payment data, in order to better understand
customer shopping patterns.
Mark Fowler - Racepoint Global
[email protected]
+44 (0)20 8811 2474
Media Contacts
The Logic Group
Enterprises Limited
Logic House
Waterfront Business Park
Fleet
Hampshire GU51 3SB
United Kingdom
phone
fax
email
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+44 (0)330 159 6665
+44 (0)330 159 6420
[email protected]
www.the-logic-group.com
Registered in England, Number 2609323