overview of dcps remedy - APAN Community SharePoint

OVERVIEW of
DEFENSE CIVILIAN PAYROLL
SYSTEM (DCPS)
Defense Finance and Accounting Service
INDIANAPOLIS PAYROLL OFFICE
Integrity - Service - Innovation
Integrity - Service - Innovation
Defense Finance and Accounting Service
CSR Resources
 DFAS.MIL
 General information for Civilian employees
http://www.dfas.mil/civilianemployees.html\
 DFAS4DOD





https://dfas4dod.dfas.mil/
CSR & TIMEKEEPER manuals
Payroll Office Advisories (POAs)
Payroll Office Forms (DD 2875, D 2929, VRA’s, Union Info change form, etc.)
DCPS Web-based Training
DOD Regulations

DoD FRM - Volume 8
http://comptroller.defense.gov/Portals/45/documents/fmr/Volume_08.pdf

DoD Issuances
http://www.dtic.mil/whs/directives/corres/html/CPM_table2.html
 OPM.GOV

4/15/2015
General regulations for civilian employees http://www.opm.gov/
Integrity - Service - Innovation
3
Access to DCPS

DD2875
SYSTEM AUTHORIZATION ACCESS REQUEST (SAAR)

DD2929
DEFENSE CIVILIAN PAY SYSTEM (DCPS)
NON-PAYROLL OFFICE ACCESS FORM

DCPS Security Awareness Course

Completed forms are submitted on a Security Establishment ticket.

SASO e-mail for DCPS access issues: [email protected]
https://dfas4dod.dfas.mil/systems/dcps/consolid/Index.htm
4/15/2015
Integrity - Service - Innovation
4
MIAP
 DCPS is accessed through the MIAP website
 MIAP is not part of DCPS; it is portal to get to DCPS securely
https://miap.csd.disa.mil/portal.html
4/15/2015
Integrity - Service - Innovation
5
DCPS database selection
4/15/2015
Integrity - Service - Innovation
6
USERID AND PASSWORD
4/15/2015
Integrity - Service - Innovation
7
DCPS CONSENT BANNER
4/15/2015
Integrity - Service - Innovation
8
BROADCAST MESSAGE
4/15/2015
Integrity - Service - Innovation
9
SECURITY SIGN ON
4/15/2015
Integrity - Service - Innovation
10
DCPS CSR MAIN MENU
4/15/2015
Integrity - Service - Innovation
11
OPTION 1 MAIN MENU: EMPLOYEE DATA MENU
4/15/2015
Integrity - Service - Innovation
12
OPTION 2 MAIN MENU: LEAVE MENU
4/15/2015
Integrity - Service - Innovation
13
OPTION 3 MAIN MENU: ON-LINE INQUIRIES MENU
4/15/2015
Integrity - Service - Innovation
14
OPTION 2 : MASTER HISTORY SCREEN
4/15/2015
Integrity - Service - Innovation
15
OPTION 3: PAY DETAIL
4/15/2015
Integrity - Service - Innovation
16
OPTION 4: MASTER EMPLOYEE INQUIRY
4/15/2015
Integrity - Service - Innovation
17
OPTION 6: PAYROLL OFFICE TABLES MENU (VIEW ONLY)
4/15/2015
Integrity - Service - Innovation
18
OPTION 8: CENTRAL TABLE MENU (VIEW ONLY)
4/15/2015
Integrity - Service - Innovation
19
OPTION 9: OVERSEAS ALLOWANCES-ADVANCES/PAYMENT/ADJUSTMENT
4/15/2015
Integrity - Service - Innovation
20
OPTION 10: ACCOUNTING DATA
4/15/2015
Integrity - Service - Innovation
21
OPTION 4 MAIN MENU: TABLES MAINTENANCE MENU
4/15/2015
Integrity - Service - Innovation
22
OPTION 6 MAIN MENU: CSR REPORTS MENU
4/15/2015
Integrity - Service - Innovation
23
OPTION 7 MAIN MENU: TIME AND ATTENDANCE MENU
4/15/2015
Integrity - Service - Innovation
24
OPTION 8 MAIN MENU: IN LIEU OF LEAVE AND EARNINGS STATEMENT
4/15/2015
Integrity - Service - Innovation
25
OPTION 9 MAIN MENU: DEBT COLLECTION MENU
4/15/2015
Integrity - Service - Innovation
26
Remedy Overview
Defense Finance and Accounting Service
Integrity - Service - Innovation
Integrity - Service - Innovation
Remedy
 Remedy system allows for communication between the
Payroll office, CSR, and HR offices
 Tickets can be entered requesting assistance in processing or
payroll inquiries
 Documents can be attached to tickets for validation
 Remedy titles have Customer Expectation timelines
 Expectations vary for each title and are noted in the following slides
 Imaging - Electronic Document Management system
 Remedy is the preferred method for submitting requests –
supporting documentation may be faxed to Imaging
 Fax number for Imaging: 866-401-5849
Integrity - Service - Innovation
Access to REMEDY
 DD2875 - System Authorization Access Request (SAAR) &
Remedy Security Rules of Behavior
 Please submit completed form via CSR 2875 ticket.
 Please submit Remedy Client Update ticket to update your
information (phone number, address, etc) or if you wish to
group Remedy users together.
https://dfas4dod.dfas.mil/systems/dcps/consolid/FORMS/remedy2875srob.pdf
4/15/2015
Integrity - Service - Innovation
29
Remedy Ticket Titles and Timelines
 3–Day





Special Pay
Hot/Non-Pay
Security Violations
Deductions/1Sub Titles – Field Service Receipt
Workarounds-HQE
 5-Day





4/15/2015
HR Request for Debt Offset
Deceased
Military Deposit/Hot Item **PRO ONLY**
Workarounds
Remedy Client Update
Integrity - Service - Innovation
33
Remedy Ticket Titles and Customer Expectations
 5-Day (cont.)




Security-DCPS Termination
Timekeeper Inquiries
TSP-FERCCA **PRO ONLY**
Arbitration-History request
 10-Day






4/15/2015
ADS Payment Request **PRO ONLY**
401K Loans
Aggregate Limit
Allotment Inquiry
Arbitration/Decision (DODEA)
Butterbaugh Claim
Integrity - Service - Innovation
34
Remedy Ticket Titles and Customer Expectations
 10-Day









Check/EFT Not Received
Debt Hearing
Debt Refund
Deductions (18 sub-titles)
DeFacto
Donated Leave
FEGLI
FEHB-Other
Foreign Allowances
• LQA Inquiries; SF1190 Advance Payments: Other Allowances
4/15/2015
Integrity - Service - Innovation
35
Remedy Ticket Titles and Customer Expectations
 10-Day (cont.)








4/15/2015
Garnishment
Leave and Home Leave
NAF/401K
Non-Standard DCPS Report Request
OPM Inquiries (comes from OPM)
Physicians Comparability Allowance
Report Print Problems
Reservist Differential
Integrity - Service - Innovation
36
Remedy Ticket Titles and Customer Expectations
 10-Day (cont.)












4/15/2015
Retirement
Security Establishment
Severance
SF1150 Input
SF1150 Request
SF-50
Student Loan
Tables-2 Sub Titles
Tax Inquiry
Terminal Leave
TSP
USERRA - Letters
Integrity - Service - Innovation
37
Remedy Ticket Titles and Customer Expectations
 10-Day (cont.)




Voluntary Repayment Agreement
VSIP/VERA Installments
W-2
W-2 Reissues
 15-Day








4/15/2015
Arbitration Interest Calculation (DODEA)
Debt Inquiry
Workers Comp Leave Buy Back - Payment
Offline History Print Request
Preconversion Issues
Retirement – Settlement **PRO ONLY**
Settlement Inquiry
TSP Settlement
Integrity - Service - Innovation
38
Remedy Ticket Titles and Customer Expectations
 30-Day
 Accounting Vouchers
 Arbitration (DODEA)
• Audits
• Copy of Check Request
• TSP History Request
 Debt Waiver – LQA Project
 Debt Waiver – Debt Waiver
 Law/Contingency Leave
• 2 Sub-titles







4/15/2015
Military Deposit Application
Military Deposit Payment
Military Deposit Paid in Full
TSP-Debt
USERRA-Request
Workers Comp Leave Buy Back - Submission
NAREA
Integrity - Service - Innovation
39
Remedy Ticket Titles and Customer Expectations
 60-Day
 Debt Audit
 Leave Audits
• 2 Sub-titles
 Pay Audits
• 5 Sub-titles
 Sunday Premium for Part-Time Employees
 TSP Audit
 90-Day
 Retirement Code Changes
 150-Day
 FERCCA
4/15/2015
Integrity - Service - Innovation
40
ESSENTIAL INFORMATION
 Ensure remedy titles are used appropriately
 Incorrect titles will be corrected by the PRO and may result in
longer work times
 HOT-NON PAY title is restricted to HRO only
 Allotment inquiry, MSD hot item, and Misc pay titles restricted to
PRO only
 CSR 2875 restricted to CSR only
4/15/2015
Integrity - Service - Innovation
41
Questions
Integrity - Service - Innovation