Better risk control helps Portuguese card issuer stay on top
Transcription
Better risk control helps Portuguese card issuer stay on top
CUSTOMER MANAGEMENT Better risk control helps Portuguese card issuer stay on top these past years, “During when economic conditions in Portugal have shown slow growth, the TRIAD system has allowed us to minimize losses and increase our business revenues. ” Felismina Pinto, Deputy Manager, UNICRE Better risk control helps Portuguese card issuer stay on top UNICRE is Portugal’s largest card acquirer and one of its top credit card issuers Increased balances by 10% Challenge: Grow revenue and stay competitive despite deregulation of the banking industry and changing economic conditions Solution: FICO® TRIAD® Customer Manager Results: Increased balances by 10% and lowered 3-cycle delinquencies by 30% in the first year alone; improved customer service and operational efficiencies. Reduced 3-cycle delinquencies by 30% Improved customer service Portuguese credit card issuer UNICRE has faced an onslaught of challenges in the past two decades, from banking deregulation to an economic slowdown. FICO® TRIAD® Customer Manager has helped it confront these challenges head on — and remain a significant player in the Portuguese card industry. UNICRE selected the TRIAD Customer Manager system to automate its customer management of credit lines and collections. Within the first year of implementation, the system helped UNICRE improve risk control, grow revenue, and increase operational efficiencies and customer service. © 2015 Fair Isaac Corporation. All rights reserved. 1 CUSTOMER MANAGEMENT Better risk control helps Portuguese card issuer stay on top “We contacted several international companies, and FICO was strongly recommended for its products, quality and support,” says Felismina Pinto, UNICRE’s deputy manager. “During the years we have worked together, we were able to reaffirm FICO’s superior performance and experience in this business.” UNICRE implemented FICO® TRIAD® Customer Manager on a portfolio of 250,000 customers. Although this represented a smaller portfolio size than the typical TRIAD client, UNICRE still saw strong results — for instance, a 10% increase in balances and 30% lower 3-cycle delinquencies in the first year. “The TRIAD system provided us with innumerable advantages and helped us increase operational efficiencies,” adds Pinto. “TRIAD flexibility and logic are the main factors that led to our improved risk control and customer service.” Flexibility was a critical benefit with the TRIAD system. UNICRE could design strategies to meet specific objectives, and adapt these strategies as economic and business conditions changed. TRIAD Customer Manager also allowed UNICRE to clearly communicate these new policies and policy changes to customers. “With the TRIAD system, we now have a consistent, systematic and coherent communication policy, with a positive impact on the quality of service we provide our customers,” says Pinto. “For instance, we were able to design FOR MORE INFORMATION www.fico.com www.fico.com/en/blogs NORTH AMERICA +1 888 342 6336 [email protected] FICO® TRIAD® Customer Manager strategy yields 10% balance increase at UNICRE 15% FICO® TRIAD® Customer Manager Non-TRIAD 10% REPAYMENT ODDS Strong initial results 5% 0% -5% 0 2 4 6 8 10 12 MONTH a strategy regarding charges related to payment delays and then communicate it to customers. The system also allowed us to develop a personalized credit limit strategy, and forward tailored letters, statement messages and emails regarding the policy.” Staying competitive despite change The past few years have brought a slowdown of the Portuguese economy — and thus, new challenges for UNICRE to stay competitive. “During these past years, when economic conditions in Portugal have shown slow growth, the TRIAD system has allowed us to minimize losses and increase our business revenues,” says Pinto. “We were able to do this by always controlling LATIN AMERICA & CARIBBEAN +55 11 5189 8267 [email protected] risk while adjusting our credit line and collections strategies.” Despite the fluctuations in the Portuguese economy and banking industry, UNICRE remains the leading acquirer and one of the top card issuers in Portugal. The company plans to expand its reach by introducing other types of credit products, always bearing in mind its goal of innovation. “The TRIAD system has helped UNICRE adapt to changing economic conditions, allowing us to perform readjustments according to company goals and objectives,” says Pinto. “We can respond quickly to whatever challenges come our way — and that’s tremendously beneficial.” EUROPE, MIDDLE EAST & AFRICA +44 (0) 207 940 8718 [email protected] ASIA PACIFIC +65 6422 7700 [email protected] FICO and TRIAD are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries. Other product and company names herein may be trademarks of their respective owners. © 2015 Fair Isaac Corporation. All rights reserved. 4121CS_EN 05/15 PDF