complete connect guide

Transcription

COMPLETE CONNECT GUIDE
Thank you for choosing OptConnect for
your ATM communication needs.
Should you need help installing your
new OptConnect Wireless Modem, we
offer free technical support 24 hours a
day, 7 days a week.
Call 877-678-3343 for assistance.
OptConnect Wireless Modem
WIRELESS SOLUTIONS
2 | Contents
Contents
C omplete C onnect G uide
Product Features
2
Product Diagram
3
Step 1: Verify Package Contents
4
Step 2: Plug in the Wireless Modem
5
Step 3: ATM Programming
7
Nautilus Hyosung ATMs
7
Hantle/Tranax/Genmega ATMs
11
Triton ATMs
14
Troubleshooting
18
Warranty Information
21
Product Features
W ireless M odem
The OptConnect OC-250 runs high-speed transactions via TCP/
IP communication. TCP/IP communication significantly cuts
transaction speeds over dial-up transactions requiring less time for
your customer to complete their transaction.
Running transactions via TCP/IP involves programming the ATM
for this specific mode of communication. You must have masterpassword access to the ATM programming menus to make the
necessary changes.
Need Help?
Call our experienced technical support
877-678-3343
Product Diagram | 3
Product Diagram
W ireless M odem
OptConnect Wireless Modem Front
Signal Strength Indicators
Status Light
Cellular Status Light
Phone Line Status Light
Reset
Ethernet Ethernet
Terminal Terminal
Status Light
Phone Line
(OC500 Only)
OptConnect Wireless Modem Back
Power
Antenna Jack
Need Help?
877-678-3343
4 | Package Contents
Step
1
V erify P ackage C ontents
OptConnect Wireless Modem
Power Supply
CAT5 Ethernet Cable
3db Magnetic Antenna
OptConnect Complete
Connect Guide
OptConnect Quick
Connect Card
Please verify your package contents. If any of these items are
missing or damaged, please contact OptConnect immediately
at (877) 678-3343.
Need Help?
877-678-3343
Step 2: Plug in the OC-250 | 5
Step
2 Plug
In
the
W ireless M odem
A. Attach Power and Antenna
Locking ring.
Insert and twist
to the right to
lock in place.
B. Insert Phone Line/Ethernet Cable
OC500
Dial-up
Communication
OC250/OC500
TCP/IP
Communication
Need Help?
877-678-3343
6 | Step 2: Plug in the OC-250 (cont)
Step
2
P lug I n ( cont )
C. Verify Status Lights
Status Light
Cell On Light Signal Lights
Status Lights
GREEN Flashing
Status is good. Ready for transactions.*
ORANGE Flashing
Processing boot sequence.
ORANGE Constant
Call OptConnect Technical Support 877-678-3343
RED Constant
*Initial connection with the carrier may take as much as 2 minutes.
Cell On and Signal Lights
GREEN Constant
Status is good. Ready for transactions.*
GREEN Flashing
Connecting with carrier or Transmitting data.
GREEN Continual Flash*
RED Constant
*Initial connection with the carrier may take as much as 2 minutes.
The Cell On and Signal Lights will flash green throughout
communication with the host and the carrier during transactions.
This is normal behavior.
Once the Cell On and Signal Lights are solid*, your Wireless Modem
is ready for ATM transactions. Proceed with ATM Programming.
Need Help?
877-678-3343
Step 3: ATM Programming : Nautilus Hyosung ATMs | 7
Step
3
ATM P rogramming
The OptConnect OC-500 supports both Dial-up and High-Speed
TCP/IP Communication. When running Dial-up communication,
there is no need to alter any ATM programming. For a list of processor phone numbers, see page 20 of this guide.
The OptConnect OC-250 runs high-speed transactions via TCP/IP
communication. TCP/IP communication significantly cuts transaction speeds over dial-up transactions requiring less time for your
customers to complete their transactions.
Running TCP/IP involves programming the ATM for this mode of
communication. You must have master password access to the
ATM programming menus to make the necessary changes.
The OC-250 runs ONLY high-speed wireless TCP/IP transactions
only possible with ATMs capable of communicating via TCP/IP.
TCP/IP Setup
N autilus H yosung ATM s
Nautilus Hyosung ATMs capable of TCP/IP communication include
1800CE/SE, 2700CE/T, MM5000, MM5300CE/XP, MM5100T
Once the physical installation
is complete, the Status Light is
flashing green, and the Cell On
and Signal Lights are solid green,
enter the ATM’s Operator Menu
using your Master Password.
If your ATM menus appear
differently than described in this
Guide, please call OptConnect
technical support at 877-6783343 for further assistance.
8 | Step 3: ATM Programming : Nautilus Hyosung ATMs (cont)
TCP/IP Setup
Set ATM Communication Type: TCP/IP
• Customer Setup >
Select Processor >
Communication:
Select TCP/IP
- Cancel to Return • Customer Setup >
Select Processor >
TCP/IP Type:
TCP/IP TYPE
Cardtronics
Visa Framed
Columbus Data
Visa Framed
Data Stream (ASAI)
Visa Framed
DNS (MoneyTree)
Standard
EFX
Standard
Elan/Genpass
Visa Framed
First Data
Visa Framed
ITS Systems Integrators Co Inc
Standard
Metavante
Standard
RBS Worldpay
Standard
Switch Commerce
Visa Framed
SSL: Disabled
- 2(x) Cancel to Return • Customer Setup >
Standard 3 Options >
CRC En/Disable:
Disable
- 2(x) Cancel to Return -
Need Help?
877-678-3343
Step 3: ATM Programming : Nautilus Hyosung ATMs (cont) | 9
TCP/IP Setup
Wireless TCP/IP communication requires defining two different
sets of parameters. Communication between the ATM and the
Wireless Modem is regulated by the parameters defined in System
Setup. Communication between the Wireless Modem and the Host
Processor is regulated by parameters defined in Host Setup.
Define TCP/IP Parameters for ATM
• System Setup >
Terminal IP:
TERMINAL IP
DHCP
Disable
IP Address
192.168.1.91
Subnet Mask
255.255.255.0
Default Gateway
192.168.1.90
DNS
Leave As Is
Need Help?
877-678-3343
10 | Step 3: ATM Programming : Nautilus Hyosung ATMs (cont)
TCP/IP Setup
Define TCP/IP Parameters for Host Processor
• Host Setup >
Host Address 1 & 2:
192.168.1.90
• Host Setup > Host Port:
PROCESSOR
HOST PORT 1
HOST PORT 2
Cardtronics
7004
7004
Columbus Data
7000
7001
Data Stream (ASAI)
451
451
DNS (MoneyTree)
561
561
EFX
446
446
Elan/Genpass
7002
7002
First Data
9021
9021
ITS Systems Integrators Co Inc.
888
888
Metavante
450
450
RBS Worldpay
6661
6661
Switch Commerce
7003
7003
You are now ready to initialize your ATM. Once booted, perform
a balance inquiry. If this transaction fails, verify your setup in the
previous steps. If you are still unable to perform a succesful balance
inquiry, call OptConnect technical support at (877) 678-3343 for
assistance.
Need Help?
877-678-3343
Step 3: ATM Programming : Hantle/Tranax/Genmega ATMs | 11
asdfasdf
TCP/IP Setup H antle/Tranax/Genmega ATM s
Hantle (Tranax) ATMs capable of TCP/IP communication include
1700W, C4000, 4000T, X4000,
ENTER PASSWORD
THEN PRESS ENTER
Change Processor >
Communication:
TCP/IP TYPE
Cardtronics
Visa Framed
Columbus Data
Visa Framed
Data Stream (ASAI)
Visa Framed
DNS (MoneyTree)
Standard
EFX
Standard
Elan/Genpass
Visa Framed
First Data
Visa Framed
Standard
Metavante
Standard
RBS Worldpay
Standard
Switch Commerce
Visa Framed
Need Help?
877-678-3343
12 | Step 3: ATM Programming : Hantle/Tranax/Genmega ATMs (cont)
Set ATM Communication Type: TCP/IP (cont)
Change Processor >
Standard 3 Option:
CRC En/Disable: Disable
• System Setup >
Device Setup >
ATM TCPIP Setup:
ATM TCPIP SETUP
TCPIP Mode
Static IP
IP Address
192.168.1.91
Subnet Mask
255.255.255.0
Default Gateway
192.168.1.90
***SELECT APPLY***
• Host Setup >
Host IP Address:
192.168.1.90
Need Help?
877-678-3343
Step 3: ATM Programming : Hantle/Tranax/Genmega ATMs (cont) | 13
• Host Setup > Host Port:
PROCESSOR
HOST PORT 1
HOST PORT 2
Cardtronics
7004
7004
Columbus Data
7000
7001
Data Stream (ASAI)
451
451
DNS (MoneyTree)
561
561
EFX
446
446
Elan/Genpass
7002
7002
First Data
9021
9021
888
888
Metavante
450
450
RBS Worldpay
6661
6661
Switch Commerce
7003
7003
• Host Setup >
Configuration Schedule:
Scheduled
previous steps. If you are still unable to perform a succesful balance
inquiry, call OptConnect technical support at (877) 678-3343 for
assistance.
Need Help?
877-678-3343
14 | Step 3: ATM Programming : Triton ATMs
asdfasdf
TCP/IP Setup
T riton ATM s
Triton ATMs capable of TCP/IP communication include
Traverse, RL1600, RL2000, RL5000, RT2000, FT5000
• 6. Configure Terminal >
6. Communication >
8. Communication Protocol:
COMMUNICATION PROTOCOL
Cardtronics
TCP/IP
Columbus Data
TCP/IP Wireless
Data Stream (ASAI)
TCP/IP Wireless
DNS (MoneyTree)
TCP/IP Wireless
EFX
TCP/IP Wireless
Elan/Genpass
TCP/IP
First Data
TCP/IP
TCP/IP Wireless
Metavante
TCP/IP Wireless
RBS Worldpay
TCP/IP Wireless
Switch Commerce
TCP/IP
Need Help?
877-678-3343
Step 3: ATM Programming : Triton ATMs (cont) | 15
TCP/IP Setup
T riton ATM s
Set ATM Communication Type: TCP/IP (cont)
6. Communication >
9. Communication Message Format
COMMUNICATION MESSAGE FORMAT
Cardtronics
Triton Standard TCP/IP
Columbus Data
Triton Standard TCP/IP No CRC
Data Stream (ASAI)
DNS (MoneyTree)
EFX
Elan/Genpass
First Data
Metavante
RBS Worldpay
Switch Commerce
*The Triton Travers replaces “Triton Standard” with “TDL”.
6. Communication >
3. Permenant TCP/IP Connection:
UNCHECK
6. Communication >
F4. SSL Enable:
UNCHECK
6. Communication >
1. Host IP Address:
192.168.1.90
Need Help?
877-678-3343
16 | Step 3: ATM Programming : Triton ATMs (cont)
TCP/IP Setup
T riton ATM s
Define TCP/IP Parameters for Host Processor (cont)
6. Communication >
2. Host IP Port:
PROCESSOR
HOST PORT 1
HOST PORT 2
Cardtronics
7004
7004
Columbus Data
7000
7001
Data Stream (ASAI)
451
451
DNS (MoneyTree)
561
561
EFX
446
446
Elan/Genpass
7002
7002
First Data
9021
9021
888
888
Metavante
450
450
RBS Worldpay
6661
6661
Switch Commerce
7003
7003
- 2(x) Enter to Return to Main Menu -
Need Help?
877-678-3343
Step 3: ATM Programming : Triton ATMs (cont) | 17
TCP/IP Setup
T riton ATM s
• 2. Diagnostics >
7. Modem / Ethernet >
6. Configure Ethernet Settings:
CONFIGURE ETHERNET SETTINGS
6. Enable DHCP
Uncheck
1. IP Address
192.168.1.91
2. Subnet Mask
255.255.255.0
3. Default Gateway
192.168.1.90
- 4(x) Enter to Return to Main Menu • 5. System Parameters >
5. Restart the Terminal >
Enter
previous steps. If you are still unable to perform a successful balance inquiry, call OptConnect technical support at (877) 678-3343
for assistance.
Need Help?
877-678-3343
18 | Troubleshooting
Troubleshooting
OptConnect tests every Wireless Modem in house before shipping.
Each Wireless Modem completes a live balance inquiry before being
cleared for shipment. Should you experience problems with your
Wireless Modem, please verify all installation and instructions in this
Guide, and refer to the following Troubleshooting when diagnosing
any issues that may arise. If you are still experiencing problems,
please contact OptConnect at (877) 678-3343 for further assistance.
If Your ATM is Unable to Complete Transactions
•
Verify that the Wireless Modem is plugged in, the Status Light
is flashing green, and the Cell On and Signal Lights are solid
green.
•
Verify that the CAT5E Ethernet Patch Cable (included) is
connected to an open Ethernet port on you ATM and the
Ethernet port on the Wireless Modem. OptConnect cannot
guarantee successful transactions using an Ethernet cable
other than that provided with the Wireless Modem.
•
Confirm that the ATM is programmed correctly for your processor
with the correct Host IP Address and Host Port.
If You Experience Intermittent Communication Issues
•
Verify sufficient signal strenth. If the Signal Lights indicate low
signal strenght (1 to 2 bars), reposition the antenna. Allow a
minimum of 5 seconds for the Wireless Modem to refresh the
Signal Lights after moving the antenna. If the signal strenght
does not improve, it may be necessary to purchase an in-line
signal booster. Contact OptConnect at (877) 678-3343 for
details.
•
If the Signal Lights are flashing, disconnect power from the
Wireless Modem, wait 15 seconds, then reconnect power.
Allow at least 2 minutes for the Wireless Modem to reboot. If
the Signal Lights do not stop flashing after 5 minutes, please
call OptConnect at (877) 678-3343 for further assistance.
Need Help?
877-678-3343
Troubleshooting | 19
Troubleshooting
•
Check for the presence of any large neon signs, drink coolers,
or ice freezers in the vicinity of the Wireless Modem. Such
machines may produce interference which can affect the cellular
signal. If such machines are present, reposition the ATM and
Wireless Modem away from these sources of interference.
Below is a list of the most common ATM Error Codes associated
with Communication between the ATM and its Host. While this
communication is handled solely by the Wireless Modem, these
errors are most often the result of incorrect programming at the ATM.
After verifying ATM programming and clearing any errors, if you are
still experiencing problems completing transactions, please contact
OptConnect at (877) 678-3343 for further assistance.
Common ATM Error Codes
Nautilus Hyosung, Hantle (Tranax), Genmega Codes
D170X
Modem Connection Error
Verify all programming. Check Ethernet
cable for kinks or damage.
D25XX
TCP/IP Communication Lost
Verify all programming, especially Host TCP/
IP settings. Check Ethernet cable for kinks
or damage.
192
Communication Error
Verify all programming. Verify Ethernet
cable is connected properly and is not
damaged or kinked.
236
TCP/IP Communication Lost
Verify all programming, especially Host TCP/
IP settings. Check Ethernet cable for kinds
or damage.
237
TCP/IP Device Failed
This occurs when out-going communication
is successful, but return communication
from the Host fails. Verify all programming.
Check for presence of large neon signs,
drink coolers, or ice freezers which may be
causing interference in the cellular signal.
Triton Codes
Need Help?
877-678-3343
20 | Troubleshooting
Troubleshooting
OptConnect Wireless Modems support communication to the following processors:
Processor
Primary
Secondary
Alternate
Cardtronics
866-403-6745
866-403-6747
-
Columbus Data
800-886-1798
888-335-5221
1111/1112
Data Stream/ASAI
877-543-5921
877-543-5922
6666
DNS (MoneyTree)
800-816-5409
800-816-5410
-
EFX
866-649-6124
866-649-6125
-
Elan/Genpass
800-472-6210
800-472-6210
2222
First Data
877-999-1309
800-530-4784
-
888-764-6464
877-764-5858
-
Metavante
800-883-7723
800-883-7723
5555
RBS Worldpay
800-827-5965
800-486-5965
4444
Switch Commerce
800-931-8497
800-931-6030
3333
Need Help?
877-678-3343
Warranty Information | 21
Warranty Information
Lifetime Extended Maintenance Plan
Your Wireless Modem purchase includes the Lifetime Extended
Maintenance Plan. The Lifetime Extended Maintenance Plan provides for a guaranteed replacement of equipment specified above
in the event equipment fails. This Plan remains in effect as long
as Customer continues to pay monthly service charge. Upon notification and diagnosis of problem, OptConnect will ship a new or
refurbished replacement unit to Customer at no cost to Customer using Standard Overnight shipping. Customer shall be responsible for
shipping back faulty equiment to OptConnect in a timely manner using a prepaid shipping label. Customer must return the faulty equipment to OptConnect withing 15 days or will be charged $300.00 for
the non-return of the faulty equipment.
Need Help?
877-678-3343
WIRELESS SOLUTIONS
854 West 450 North #4 Kaysville, Utah 84037
(877) 678-3343 fax: 801-991-3006
© OptConnect 2011

complete connect guide

Transcription

Similar documents

June 2013 - Goodsoil Credit Union

Map – PDF - K-Days

Fall 2015

MasterMoney® and ATM Card Application

Important Notice About Your Mississippi Debit

civic place - Update Southlake

Security in Depth. Online.

Check Cashing Alternatives

FCNB - Student Checking Flyer

Why Cryptosystems Fail - Electrical and Computer Engineering at