2010 - Jaarverslag RDW

PaRTNER
in MOBILITY
RDW focuses on vehicles, safety and the environment. RDW
monitors the environmental and safety aspects of the Dutch
vehicle fleet. As a European licensing authority, RDW ensures
that vehicles, and also components of these vehicles, satisfy
a series of requirements. These are requirements that
guarantee that the vehicles are sufficiently safe and clean.
Once vehicles have been admitted on the road and assigned
a licence number, RDW continues to check safety on a periodic
basis. Safety is ensured, among other methods, via the APK
technical inspections, which are handled by Dutch garages.
RDW supervises these inspections. In addition, RDW records
the data of vehicles, their owners and the issued documents
such as licence number documents and driving licences. RDW
also provides information about these matters to authorities
in the Netherlands and abroad – to support the fight against
vehicle crime, for example.
RDW’S CORE TASKS ARE:
• Licensing
• Supervision and control
• Registration and provision of information
• Issuing documents
RDW | A look at 2010 |
TABLE OF CONTENTS
THE MANAGEMENT REFLECTS ON 2010
04
CORE RESULTS
Licensing
Supervision and control
Registration and information provision
Issuing documents
08
12
14
16
WITH RESPECT TO COLLABORATION
18
AT THE WHEEL
20
HIGHLIGHTS Collaboration
RDW and societal trends
Service provision
Organisation
Vehicles
22
24
26
28
32
THE BALANCE
38
THE 2010 OPERATING STATEMENT
39
A PREVIEW OF 2011
40
WHERE CAN YOU FIND THE RDW?
42
COLOPHON
43
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| RDW | A look at 2010
‘We saw our turnover grow in 2010.
Instead of the expected shortfall,
we have managed to close the year with a clear surplus.’
RDW | A look at 2010 |
THE MANAGEMENT
REFLECTS ON
o
201
WE HAVE MANAGED TO TURN A SHORTFALL INTO A SURPLUS
Johan Hakkenberg and Hans van Santen are
pleased to sit down and discuss the year gone by.
The pleasure they felt was because of the good
result. ‘We saw our turnover grow in 2010.
Instead of the expected shortfall, we have managed to close the year with a
surplus’. After a
difficult
to some employees,
year of
that finally gave a
contraction
and even having to say
goodbye
good feeling. We have managed to keep excellent control of the costs.
Furthermore, the RDW was able to provide even more
services to the customer. The customer can
make appointments for inspections, receive reminders, notify that a vehicle will be kept off the road,
it all happens
online. The satisfaction of both the customer and the employees has risen.’
READ MORE
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| RDW | A look at 2010
ELECTRONIC
DATA
EXCHANGE
BRINGS MULTIPLE PARTIES
TOGETHER
A YEAR OF COLLABORATION
SURPLUS INSTEAD OF A SHORTFALL
‘What comes into my head first when I think about
For Hans, the theme for 2010 was recovery. ‘In concrete
‘Collaboration. The RDW is increasingly often
The increase in turnover arose from the recovering car
last year?’ Johan does not have to think for long.
approached by the police, the tax authorities and local
authorities to collaborate. Something that we have
started to do to an increasing degree. E-government
brings multiple parties together. The RDW started
using the electronic messaging box which the UWV
and the Social Insurance Bank now also use. The
messaging service runs via one portal: MijnOverheid.nl
(My government). Our new strategy ‘RDW, partner
in mobility’ focuses entirely on collaboration. We are
terms, the turnover rose after a substantial dip in 2009.
industry that is once more seeing rising sales. That can
be seen from the turnover from vehicle registrations.
It was an unexpectedly good financial year, with an
operating surplus of three hundred thousand euros
instead of the expected shortfall. We have managed
to turn a shortfall into a surplus.’
INCREASED EFFICIENCY
holding constructive discussions with the Ministry
Together, the directors review the most important
this strategy for the coming years. Our databases will
was the change of government. The focus is now no
parking policy of local authorities, to help the police
have to make savings, but we have started to work
of Infrastructure and the Environment concerning
developments of last year. An important moment
be used more widely. For instance, to support the
longer on reducing the number of civil servants. We still
to fight crime and for environmental zoning.’
more efficiently, an increase in efficiency of 10% in the
last years. This rise in efficiency is the result of among
other things process improvements. An example of
this is the online appointment system.
RDW | A look at 2010 |
THE
RDW
IS INCREASINGLY ASKED
TO
COLLABORATE
In the past, every inspection centre made its
MOTIVATED EMPLOYEES
himself online where there is a free slot and can plan
by Intermediair, a weekly magazine, the RDW is once
own appointments, now the customer can see for
In the Best Employer Of The Year survey carried out
his own appointment. Increased efficiency is also the
more employer of the year in the non-profit sector.
result of the simplification of the regulations for car
inspection centres. Cars can be inspected faster,
which results in a time saving. It is now possible to
notify online that a vehicle will be kept off the road
and this no longer requires a visit to the post office.
A lot has been automated. The examples mentioned
reduce the administrative load. That is a key item
of this government.’
DATA EXCHANGE IN EUROPE
‘In Europe, we have worked on improving the exchange
of data via the EUCARIS communications network.
The regulations are increasing and with them the
importance of collaboration. Data exchange makes it
more difficult to register a stolen vehicle abroad.
The validity of driving licences can be better checked
as can the driving, break and rest periods from the
tachograph. As a result of the Prüm Convention, we
can forward violations made by individuals. The rules
are on paper, we will now start to implement them.’
‘We consider that to be important, because our
employees are the face and image of the organisation.
And not only that, they have the professional
knowledge. We invest in that and you see it reflected
in the loyalty of the employees and customer
satisfaction. Motivated people and a good work-life
balance also translates into productivity. Internally
I would also like to mention the changes to the
Supervisory Board. We welcome two new members,
Marjolein ten Kroode who has the ICT portfolio and
Philip Geelkerken who is responsible for HR. Such a
rotating schedule results in good continuity. The Works
Council elections attracted a high turnout: 73%. That
indicates that employee participation works well and
is considered to be very important.’
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| RDW | A look at 2010
CORE RESULTS - LICENSING
TYPE APPROVALS
The RDW is the national authority responsible for monitoring the safety and environmental aspects of vehicles
in the Netherlands. Before a vehicle is allowed to be used on public roads and after an approved vehicle has been
modified, the RDW determines whether all of the prescribed European safety and environmental requirements have
been complied with. When approved, the RDW issues a type approval or a type-approval certificate. As the Dutch
certification authority, the RDW performs these activities for manufacturers and importers from all over the world.
The RDW performs this statutory duty in competition with other European inspection and certification authorities.
At the end of December 2010,
the RDW registered the one millionth
European type approval for a vehicle
2010
2009
21,324 22,969
International type approvals
(certificates )
model in the RDW type approval
National type approvals 6,597 7,981
database. This concerned a new
Test reports 6,362 4,910
461 368
model of a Renault Mégane. In 1993,
Conformity of production (COP)
the first European type approval was
registered for the Bugatti EB 110.
In the area of testing, of both vehicles and components, the demand was greater than the RDW testers could meet. For instance, the Test Centre in Lelystad performed more
testing activities, due to, among other things, the project
In 2010, fewer certificates were issued than in 2009. This was
for ‘quiet tyres’. More test reports have also been issued
due to the time-lag effect of the economic crisis, in particular
due to the increase in the number of Hyundai models.
in Asia. Furthermore, fewer national type approval certificates
In addition, the new Vehicle Regulations require a test report
were issued, as it is now possible to obtain international type
to accompany a certificate. This was not yet required for the
approvals for more types of vehicle.
old national approvals.
RDW | A look at 2010 |
CORE RESULTS - LICENSING
INDIVIDUAL INSPECTIONS
The RDW also approves vehicles for use on the roads on an individual basis, for instance vehicles that have been imported from abroad or vehicles that have been repaired after severe damage.
Motorcycles
2010: 14,822 2009: 15,618
Light motor vehicles
2010: 137,734 2009: 120,536
Heavy motor vehicles
2010: 9,678 2009: 11,277
Light trailers and semi-trailers
2010: 6,185 2009: 6,626
Heavy trailers and semi-trailers
2010: 5,333 2009: 5,229
Mopeds
2010: 10,461 2009: 13,283
COUNTRIES OF ORIGIN
1. Federal Republic of Germany 77,477
2. Belgium
23,657
3. Great Britain
7,848
4. France
7,308
5. Italy
4,786
1
2
3
4
5
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| RDW | A look at 2010
CORE RESULTS - LICENSING
SPECIAL PURPOSE
VEHICLE INSPECTIONS
The RDW also performs special purpose vehicle inspections and APKs (Periodic Motor Vehicle Test) for special vehicles including buses, coaches and vehicles for the transport of hazardous substances.
BUSES, TAXIS, VEHICLES
FOR THE DISABLED
ADR VEHICLES
The number
of inspections of
vehicles was low in 2010.
It seems that companies
in this sector are
continuing to operate
existing vehicles as
long as possible.
REFRIGERATED
TRUCKS
RDW | A look at 2010 |
CORE RESULTS - LICENSING
PERIODIC INSPECTIONS
The APK, the periodic motor vehicle test, is a statutory
test in Europe to promote traffic safety and to protect
the environment. A passenger car, commercial vehicle,
motor tricycle or trailer with a permitted maximum mass
Periodic inspections at the RDW
2010
2009
APK (light and heavy vehicles) 4,576 3,009
exceeding 3,500 kg, must be inspected annually or biannually.
Buses and coaches 10,534 10,360
Dependent on the vehicle, the date it was allowed on the road
ADR vehicles 12,652 12,759
for the first time and the type of fuel, this must be done from
the third or fourth year. Heavy commercial vehicles, trailers
and some special vehicles must be inspected annually from
the moment they are allowed on the public road when new.
EXCEPTIONAL TRANSPORT
Transports that exceed the legally permitted dimensions and/or weights are only allowed on public roads if an
exemption has been granted. The RDW is the central issuer of exemptions for the whole of the Netherlands.
• Exemptions issued
2010: 218,230
2009: 213,323
• Elapsed time for issuing an exemption (< 100 tonnes, no wider than 4.50 metres and no longer than 40 metres)
2010: 1.9 days
2009: 1.5 days
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| RDW | A look at 2010
CORE RESULTS - SUPERVISION AND CONTROL
RDW issues a range of licences authorising companies in the vehicle industry. In addition to authorising
companies to perform regular APK inspections, install fuel conversions (LPG), speed limiters (SL) and
tachographs (TA), the RDW also authorises the holding of vehicles as stock-in-trade, the use of commercial
number plates (green numbers in the Netherlands) and the production of number plates.
APK
The RDW supervises the regular APK inspections as performed by the authorised companies.
It has been agreed with the Ministry of Infrastructure and the Environment that spot checks
will be performed on 3% of the inspections.
2010
2009
277,162
2.9%
8,074
277,732
2.9%
8,044
6,828,331
3.0%
207,035
6,838,972
3.0%
206,422
APK HEAVY VEHICLES
Inspection reports
Spot check percentage
Spot checks
APK LIGHT VEHICLES
Inspection reports
Spot check percentage
Spot checks
LPG-FUELED VEHICLES
Inspection reports
Spot check percentage
Spot checks
SL/TA VEHICLES
Inspection reports
Spot check percentage
Spot checks
8,324
6.6%
550
11,881
6.4%
755
82,508
4.4%
3,592
79,338
4.5%
3,563
RDW | A look at 2010 |
CORE RESULTS - SUPERVISION AND CONTROL
SANCTIONS
The RDW checks through company visits whether authorised
companies continue to adhere to the conditions for authorisation.
SANCTIONS AGAINST AUTHORISED COMPANIES FOR APK INSPECTIONS, LPG, SL/ TA
Warning
2010 2009
202
227
Technical suspension
2010 2009
2
35
Conditional suspension
2010
2009
38
42
Permanent revocation
2010 2009
19
19
Temporary suspension
2010 2009
193
156
SANCTIONS AGAINST AUTHORISED HOLDERS OF STOCK-IN-TRADE, COMMERCIAL NUMBER
PLATES, VEHICLE BREAKERS, EXPORT, NUMBER PLATES, VEHICLE REGISTRATION
Warning
with stricter supervision
2010 2009
1697 1573
Suspension
2010 2009
1634 1609
Conditional suspension
2010 2009
96
59
Temporary suspensio
2010 2009
304
215
Permanent revocation
2010 2009
455
275
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| RDW | A look at 2010
CORE RESULTS - REGISTRATION AND INFORMATION PROVISION
FROM THE DATABASES
The RDW registers the data of almost 10 million road vehicles and their owners. In addition, the databases also contain data on boats/ships, insurance, driving licences and moped certificates, as well as personal data. The databases are an important source of information for government agencies and private organisations.
Police, Ministry of
Justice and Ministry
of the Interior and
Kingdom Relations
Vehicle industry
2010
272,200,000
2009
243,300,000
2010
243,900,000
2009
243,200,000
Ministry of
Finance (tax
authorities and
Customs)
2010
30,000,000
2009
27,100,000
Members
of the public
2010
30,000,000
2009
37,100,000
Local
Authorities
Insurers
2010
1,900,000
2009
1,680,000
2010
11,500,000
2009
11,300,000
BKR (Credit
Registration
Office) clients
2010
230,000
2009
230,000
Other
(including CBS,
CBR and IVW)
2010
94,000,000
2009
85,300,000
RDW | A look at 2010 |
CORE RESULTS - REGISTRATION AND INFORMATION PROVISION
15
OTHER WAYS OF PROVIDING INFORMATION
BY TELEPHONE
2010: 825,619 2009: 906,794
IN WRITING BY EMAIL
2010: 24,296 2009: 23,205
2010: 59,356 2009: 73,312
INTERNET USE
2010
Visitors www.rdw.nl
Downloads of
brochures and forms
Web self-service
Visitors www.apk.nl
2009
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| RDW | A look at 2010
Registration certificate Part IB (proof of ownership) Post offices (Authorised) vehicle companies
RDW
2010
2,001,360
1,195,706
161,643
2009
2,053,151
1,044,081
147,050
CORE RESULTS
ISSUING DOCUMENTS
Registration certificate
Part IA (vehicle details)
• Fast-track and individual
2010: 828,459
2009: 720,076
• Replacement documents
2010: 167,756
2009: 181,250
• Special documents
2010: 3,684
2009: 3,919
Vehicles are accompanied by documents: the registration
certificate and the driving licence. They say something
about the characteristics and identity of the vehicle and
are the proof for the owner that he is the actual owner
of the vehicle and that he is capable and authorised to
drive it. The details on these documents are taken from
the RDW databases.
Driving licences
Local Authorities
2010
1,791,883
2009
2,009,029
Driving licences RDW
2010
6,706
2009
7,069
Registration documents
for speedboats
2010
15,803
2009
16,165
M
RDW | A look at 2010 |
CORE RESULTS - OBJECTIONS AND APPEALS
TIO
C
E
J
OB
NS
PPE
AND A
ALS
RDW makes a variety of decisions to which
individuals and companies can object pursuant to
the General Administrative Law Act (Awb).
COMPLAINTS
Dealt with in:
2010
2009
Objections, appeals 1,117
and preliminary
relief
1,095
CORE RESULTS OF COMPLAINTS
AND OMBUDSMAN INVOLVEMENT
In 2010, the RDW received a total of 916 complaints.
The complaints index (the number of complaints
Number of
complaints
2010: 916
2009: 865
Number of
cases involving
the ombudsman
2010: 17
2009: 21
with respect to the total number of inspections,
invoiced orders and issued exemptions) has been
far below 1% for several years (2010: 0.12%).
The RDW employs a uniform complaints procedure
that complies not only with the General Administrative
Law Act (Awb), but takes it a step further. Where the
Awb states that a complaint must be dealt with within
6 weeks, the RDW uses a standard time of 4 weeks.
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| RDW | A look at 2010
WITH RESPECT
The theme for 2010 was collaboration.
The RDW collaborates with an increasing number of partners,
in part due to the more intensive exchange of database data.
The RDW is happy to extend its collaboration.
TINEKE NETELENBOS
Chair of the Supervisory Board
Internationally, the RDW
a good reputation due
contribution to EUCARIS.
method has also evoked
BERTHA UDDING
Relations manager RDW
A nice practical example in which we
intensively collaborate with all of
the parties involved is the kilometre
registration project. Together with the
vehicle industry, the software suppliers
and the providers, we organise preparatory sessions, to ensure that the
number of kilometres driven can later
be automatically registered and stored.
The RDW is an integrated link in the chain.
has built up
to its active
Our working
interest from
other countries including India, China
and South Korea. Because we perform
many inspections for this type of country,
we strengthen the Dutch position
as an importing and trading nation.
By doing so, we promote the Netherlands
as the ‘Gateway to Europe’.
GERARD VAN DALEN
Fleet manager and procurement
Van der Lee (transport company)
We have intensive contact with the
IKS department of the RDW, among
other things to have our vehicles for
transporting dangerous substances
inspected. We visit the inspection centres
or the RDW inspectors visit us on site
almost every day. We have pleasant
contact, as we have built up mutual
trust. The RDW knows that we will report
anything that is wrong and the other
way round they trust us to repair things
correctly. This way of working is really
valuable.
RDW | A look at 2010 |
TO COLLABORATION
CELINE MORELISSE
RICHARD VAN DIEKEN
Motorist
Traffic policy consultant, for the
North Holland North police region
I had planned to import a car for years,
but always thought it would be extremely complicated. In 2010, I was bold enough
to buy a cabriolet in Germany. Using my
temporary registration certificate I drove
to the RDW office. I was happily surprised
about the ease and the service that was
provided. After the inspection and the
APK test, I went to the counter. There,
things went very quickly because I was
able to send the tax details by email to
the RDW employee who was helping me.
He simply forwarded the entire package
to Customs and that was that! At home
I immediately paid the required tax and a
couple of days later I received my registration certificate by post.
HANS VAN AGTEREN
Alderman with the living environment
portfolio, of the local authority of
Enschede
The city centre of Enschede has an
important function in the east of the
Netherlands and therefore attracts many
visitors. To make things easy for the
inhabitants and visitors to the city, since
2004 as one of the early adopters we
have offered the ability to pay parking
fees by phone. This year, as the first local
authority, Enschede has realised, together
with the RDW, a connection to the SHPV
(Servicehuis Parkeer- en Verblijfsrechten parking and staying rights service house).
With the advantage for the local authority
being one point of contact for registering
all parking rights and the advantage for
the customer being greater freedom of
choice. The collaboration with the RDW
has been very pleasant.
In 2010, during traffic and moped
inspections, the RDW supported the
police with their technical knowledge.
The police officers were pleased with
this support, as the RDW is the expert in
the area of vehicles. The RDW points out
technical defects, which allows an officer
to write out a ticket. If the police officer
demands the surrender of the vehicle
registration certificate, the RDW carries
out the inspection. In the past, the police
did many of these follow-up checks, but
now this is a task of the RDW, which
reduces the load on the police. The wish
for 2011 is that the RDW will continue to
support the police. This will benefit road
safety.
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| RDW | A look at 2010
AT MICHÈLE
THE BLOM
WHEEL
Michèle Blom is Director Roads and
Road Safety and deputy director
general of Mobility at the Ministry of
Infrastructure and the Environment.
We asked her a couple of questions
while she sat in her favourite place
in the car: the driver’s seat.
Do you often drive a car?
I consider driving a car very relaxing, both manoeuvring in the
city and doing ‘long stretches’ at 130 km per hour. However,
I commute by bicycle and have a chauffeur-driven car for my work.
Therefore, I get to drive 10,000 kilometres a year, at the most.
What car do you currently drive?
My first car was an old Opel Kadett that I was able to buy from my
grandfather for 100 guilders. I currently drive a Renault Twingo for
private purposes. I do not really care what I drive, as long as I can get
from A to B. I like cars, but don’t want to spend too much on them.
However, the official car is very comfortable. I can work efficiently in
the back, I really consider it to be my mobile office.
RDW | A look at 2010 |
I do not
really care
what I drive,
as long as
I can get
from A to B.
2010
We achieved a lot in the area of mobility in 2010.
The priority road-building programmes were
started and the decision to address the A6 and
A9 motorways was prepared. For cyclists, we have
invested in cycle sheds in cities and near stations.
And with respect to road safety, we have taken
major steps with decisions concerning the alcohol
lock and supervised driving. 2010 has been a
fruitful year for cyclists and car drivers.
The future
In the past, we thought of mobility in terms of infrastructure and
vehicle technology. We are now focusing on digitality. The mobilist
is becoming increasingly individual. Via the modern mobile phone
and in-car technology, we can provide the mobilist with focused
information and help him make choices. Tailored guidance, tuned
to time and place. As the government, we closely collaborate in
this area with the commercial sector. I am convinced that this type
of development will ensure that we will travel in a completely
different way in say 30 year’s time than we are doing now.
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| RDW | A look at 2010
COLLABORATION
ODOMETER REGISTRATION
To combat odometer fraud, in 2010, the RDW took over the
odometer readings database from the National Car Pass
Foundation (Stichting Nationale Auto Pas - NAP). Furthermore,
agreement was reached with the Ministry of Infrastructure and
the Environment regarding statutory registration moments.
This is one of a set of measures that target odometer fraud,
which will be completed in 2011.
APK INSPECTIONS IN5 EUROPE
The RDW is closely involved in the realisation of a European directive that allows
countries to recognise each others APK (the periodic motor vehicle test). This reduces
the burden on car owners. If someone stays in another country for a longer time,
he does not need to return to the Netherlands for an APK inspection. At a number of
inspection centres in Belgium, it is possible to have a car inspected in accordance with
the Dutch APK system. In Spain, the RDW is progressing in its attempts to be
able to have Dutch vehicles inspected. A condition is that Spanish cars can also
be inspected in the Netherlands.
SYMPOSIUM IN SHANGHAI
‘The Netherlands as the gateway to Europe’, was the basic concept behind us organising a symposium
for Chinese authorities and the Chinese automotive industry during World Expo in Shanghai. Together
with various other Dutch parties, the RDW provided insight into the regulations that must be
adhered to to get a vehicle onto the European market. The RDW was also able to emphasise its good
relationship with the Chinese government and the commercial sector.
RDW | A look at 2010 |
HIGHLIGHTS
PARKING SERVICE HOUSE
In 2010, a database has been built in which parking and stay data are stored for digital
parking. Here the digital registration of the vehicle’s registration number serves as proof
of payment. Digital parking was already offered by various local authorities via a ‘Park
& Phone’ provider and via a digital licence. Now the registration number, the parking
zone and the start and end time are stored in the database managed by the RDW. Using
a handheld device, the parking attendant can determine whether the car is allowed to
park at the specific location. At the start of 2011, Enschede was the first local authority
to be connected to the database.
VEHICLE’S
REGISTRATION
NUMBER AS THE KEY
The RDW is increasingly often approached
by the police, the tax authorities and local
authorities to collaborate. E-government brings
multiple parties together. After its introduction,
the electronic messaging box is also being used
by the UWV and the Social Insurance Bank.
The RDW databases will be used more widely.
2
For instance, the RDW collaborates
with local
authorities with respect to their parking policies
and in enforcing environmental zones, and
with the police with respect to fighting crime.
European and global collaboration in the area of
mobility and data exchange is increasing.
INTERNATIONAL
DATA EXCHANGE
Through EUCARIS (EUropean CAR and driving licence Information System), data
have been requested a record number of 9,443,051 times in 2010. The RDW has
made more than 4 million requests to other countries and has received almost
900,000 questions itself. Furthermore, the European Commission has published
a recommendation regarding the use of EUCARIS for exchanging data about
transport companies, and tachograph data are allowed to be read via EUCARIS.
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| RDW | A look at 2010
HIGHLIGHTS OF RDW
RECALLS
TH!NK CITY, THE
ELECTRICAL
OFFICIAL CAR
The RDW serves as an example in the area of electric driving, and since
September 2010, it has been using this first electric official car to gain
experience with it. The Th!nk City visits all of the vehicle inspection centre
to allow the inspector who makes the spot checks to drive it. Prince Maurits
unveiled the Th!nk City during the ecomobile trade show in Rotterdam
and handed over the keys to General Manager Johan Hakkenberg.
Various electrical and hybrid cars have now been added to the fleet.
SUPERVISING THE
ALCOHOL LOCK
In 2010, the type approval procedure for alcohol
locks was started and the required software
systems have been developed. The alcohol lock
is a device that includes a start interrupter.
The driver must blow into it and do a test to be
able to start the car. From the second quarter
of 2011, the RDW will supervise the installation,
removal and the reading of information from
an installed alcohol lock. We also provide
information about this to partners in the chain.
In 2010, approximately 360,000 vehicles registered
in the Netherlands were involved in a recall. This is
5 percent more than in 2009. The increase in the
number of vehicle recalls is among other things due
to an increase in the complex electronics they contain.
The RDW supervises the process of recalling vehicles
and vehicle parts in the Netherlands.
RDW | A look at 2010 |
AND SOCIATAL TRENDS
SUPERVISED DRIVING TRIAL
Supervised Driving will make it possible for 17-year-olds to get a driving licence. Until their
18th birthday, they will only be allowed on the road if supervised by an experienced driver.
This will allow young people to gain additional experience. In 2010, the RDW made the
preparations for the Supervised Driving Trial. It is expected that this trial will start in the
second half of 2011. The CBR and the RDW are working on the practical implementation
of a system to register the supervising driver. Experience in other countries has shown a
considerable reduction in the number of accidents among the group of young drivers.
STANDARDS FOR ELECTRICALLY-POWERED
In 2010, new safety requirements were prepared
for electrically-powered and hybrid-electrical
vehicles. The requirements came into force at the
start of 2011. Manufacturers, companies or private
individuals who want to operate an electric or
hybrid-electric vehicle on public roads now know
the requirements that they must comply with,
irrespective of the year of construction. This will
promote the introduction of electric vehicles and
strengthen the Netherlands’ leading position in
the area of safe electric driving.
6
MODERNISING THE APK
In January 2010, the Modernising APK 2.0 project was started. On the request of the
minister, this project researches the points at which the APK can be simplified and
improved. Points of attention are the emission check and the check of electronic
safety systems using OBD, the check of the sound performance of exhaust systems
and the check on oil leaks. A requirement is that any change must not increase the
burden imposed by the APK, unless a substantial improvement in road safety or the
environment is possible.
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| RDW | A look at 2010
SERVICE PROVISION
ALSO AT TNT POST OFFICES
From 1 April 2010, vehicle owners can visit both a normal post office or a TNT
post office to obtain RDW services. For instance for registering vehicles and
to report that a vehicle will be kept off the road. The number of normal post
offices is reducing while the number of TNT post offices is increasing. Therefore, the number of locations offering RDW services will remain the same.
REMINDER VIA
MESSAGING SERVICE
The RDW developed an electronic messaging service in the first half of
2009. This is a handy tool to remind citizens that it is time to arrange
an APK or to extend a driving licence. The messaging service has been
integrated in MijnOverheid.nl (My Government), so that access is via
one central portal. The management of the messaging service will be
transferred to the Ministry of the Interior in April 2011.
RDW | A look at 2010 |
HIGHLIGHTS
ONLINE SERVICE PROVISION
The digital portal of the RDW is open 24-7. Everyone can quickly and easily arrange
various matters, for example report that a vehicle will be kept off the road or
request a replacement vehicle registration certificate. The digital service provision
has been extended further, so that the current vehicle data can be requested,
including catalogue prices. Recently, it has been possible to make an appointment
for an inspection at a chosen location, date and time. For commercial customers,
there are also a number of new services. For instance, the validity of a driving
licence can be checked and the current vehicle data can be requested through the
business portal. In addition, the stock-in-trade can be inspected online.
RDW APP
Since September 2010, it has been possible as an owner to inspect the
registered data concerning your vehicle from any location at any time.
The application offers the same data offered on www.rdw.nl, but is adapted
for use on the mobile phone. The customer enters a vehicle registration
number and then receives the data concerning the vehicle, when the APK will
elapse, environmental data and fuel consumption figures and the history of the
vehicle. Data regarding the owner will not be provided. The data come directly
from the vehicle registration database of the RDW and are therefore reliable.
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| RDW | A look at 2010
ORGANISATION
RDW STRATEGY REASSESMENT
In 2010, RDW’s strategy has been reassessed. This has led to a
new strategic plan for the coming years. With respect to the
strategy, currently intensive consultations are being held with
the Ministry of Infrastructure and the Environment. In accordance with the strategic plan, the RDW will focus in the coming
years on innovation, digitizing, collaboration and supplying
added value in the area of mobility. This will be worked out
in more detail based on three strategic objectives:
• Continue to carry out existing tasks
• Carry out new tasks that serve the public interest
• On-going investment in internal and external relationships
This is in line with the new mission: RDW, partner in mobility.
RDW | A look at 2010 |
HIGHLIGHTS
BEST NON-PROFIT EMPLOYER
For the second year running, the RDW has been declared the best employer
in the non-profit sector. Intermediair, a weekly magazine, held a survey
among the employees of more than 100 companies. The questions concerned
both labour conditions and satisfaction. The RDW has also investigated
customer satisfaction, which has risen when compared to the results of the
previous survey in 2007. On average, private individuals gave a rating of 7.3
(in 2007 7.2) and traders 7.4 (in 2007 7.1).
Vote!
HIGH TURNOUT FOR
WORKS COUNCIL ELECTIONS
The turnout for the election to the Works Council was remarkably high: over 73%. This indicates that there is great interest in employee participation in the
organisation. Open discussions are possible. The members of the Works Council
provide advice on or agree to intended decisions of the RDW management.
EVALUATION OF
PRIVATISATION OF RDW
In 1996, the RDW was privatised as a ZBO: A ZBO is an autonomous
administrative authority that is a non-profit public organisation that
carries out tasks for the Dutch government. In 2010, the privatisation
of the RDW was evaluated by an independent consultancy. The result
is positive. The consultancy concluded among other things that the
RDW has become more effective, more transparent and focuses more
on the customer. The privatisation allowed the RDW to develop a more
businesslike management style.
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| RDW | A look at 2010
ORGANISATION
Distribution
of employees
in people
729
345
Vehicle
Technology Division
228
195
Registration
& Information Division
Other
ICT
RDW | A look at 2010 |
HIGHLIGHTS
THE EMPLOYEES
In 2010, the RDW actively pursued a further reduction in personnel. This led to a reduction of 45.4 FTE. In
2010, the average age of RDW employees was 46.8. In 2010, the RDW welcomed 22 new employees, while
75 employees left. Absence due to illness in 2010 was 4.5%. On average, an employee reported ill 1.6 times
in 2010. The average duration of absence was 11 calendar days. In 2010, an average of € 1,284 was invested
in education and training per employee. This figure corresponds to 2.2% of the wage bill. This includes
training on the job, re-orientation and the Tools management programme.
1497
1550
1385.9
1421.5
2010
2009
2010
2009
Number of employees in
people on 31 December
Number of employees
in FTE on 31 December
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| RDW | A look at 2010
VEHICLE
of
the
The RDW tracks
the vehicle fleet of
the Netherlands from
the technical and
the administrative
point of view.
IC
P
A
R
TU
E
L
e
l
F
c
i
veh
T
E
E
RDW | A look at 2010 |
HIGHLIGHTS
LIGHT MOTOR VEHICLES
THE VEHICLES IN 2010
The RDW manages the basic database of vehicles in the
Netherlands. The RDW also provides relevant information to both
domestic and foreign authorities. For instance to provide support in
combating vehicle crime. In fact, the RDW tracks vehicles from
the moment of development up to and including scrapping, in both the
technical and the administrative respect.
9.3%
SEMI-TRAILERS AND TRAILERS 8.8%
MOPEDS 8.1%
MOTORCYCLES 5.6%
HEAVY MOTOR VEHICLES
68.2%
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| RDW | A look at 2010
VEHICLE
DRIVING LICENCES
ACCORDING TO AGE
Everyone who lives in the Netherlands and who wants to take a motor
vehicle (light and heavy motor vehicles, bus, coach, motor cycle or moped)
onto the public road must possess a valid driving licence. A person who
wants to ride a moped must possess a valid driving licence or a valid
moped certificate. A driving licence is a document that a driver of a motor
vehicle can use to demonstrate that he/she has the knowledge, insight
and skills to be able to and to be allowed to drive a motor vehicle of a
certain category. On 1 October 2006, in the Netherlands, the pink paper
driving licence was replaced by the current plastic credit-card-sized
driving licence, in particular because it provides better protection against
fraud and forgery.
0.77%
NUMBER OF ELECTRIC
VERSUS ‘NORMAL’
VEHICLES IN 2010
In 2010, the RDW worked on the safety requirements for
electrically-powered and hybrid-electric vehicles. From 1 April
2011, these requirements have been included in the Road
Traffic Act. From that moment, vehicles that are built as or
converted to electrically-powered or hybrid electric vehicles
must comply with certain safety requirements. These
requirements relate specifically to the electric power train.
The year in which the vehicle was built has no bearing on
the requirements. Of the total number of private cars in
2010, 0.77% were electric (electric and hybrid).
2010 (all driving licences) 2009 (all driving licences)
Age 16
27,561
57,556
Age 17
66,568
61,048
Age 18 to 24
1,149,529
1,054,736
Age 25 to 39
2,886,267
2,864,474
Age 40 to 54
3,577,528
3,503,451
Age 55 to 69
2,655,888
2,555,538
Age 70 and older 993,807
897,798
Total 11,357,148
10,994,601
99.23%
RDW | A look at 2010 |
HIGHLIGHTS
NUMBER OF ACTIVE
VEHICLES PER
PROVINCE IN 2010
Flevoland
Zeeland
237,559
300,963
Groningen
414,854
Drenthe
421,060
Friesland
505,951
Overijssel
843,305
Utrecht
846,704
Limburg
847,138
Gelderland
1,503,540
Noord-Holland
1,728,066
Noord-Brabant
2,060,435
Zuid-Holland
2,304,418
Total
12,013,993
This graph includes the totals of:
• The stock-in-trade of authorised companies
• Vehicles registered to natural persons
• Vehicles registered to legal entities
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| RDW | A look at 2010
VEHICLE
VEHICLE
HIGHLIGHTS
The RDW tracks vehicles in both the technical and
administrative sense from the moment they are
completed and go onto the road up to the moment they
are scrapped. From 29 May 2009 up to and including
21 April 2010, a scrapping scheme applied in the
Netherlands for old, polluting cars. More than 81,000
cars were handed in during this period and replaced
by cleaner ones: in one third of the cases a new car,
otherwise a less polluting second hand one.
In 2010, in total 266,239 vehicles were scrapped.
2010
2009
233,791
246,811
16,526
15,857
3,446
3,386
mopeds 10,923
7,910
trailers 1,553
1,029
266,239
274,993
private vehicles commercial vehicles motor cycles RDW | A look at 2010 |
HIGHLIGHTS
NUMBER OF CARS THAT CHANGED OWNERSHIP IN
(INCLUDING COMMERCIAL INVENTORIES)
PRIVATE VEHICLES
4,921,808
REGISTRATION NUMBERS
The Dutch number plate is yellow, has a black frame and a blue area showing the EU symbol and the NL sign.
Together with the controlled issuing of the number plates, fraud is driven down. A registration number is a
means of identifying vehicles. The total vehicle registration consists of the number plates with the letter and
number combination attached to the car and the associated (paper) registration certificate.
NEWLY ISSUED VEHICLE REGISTRATION CERTIFICATES
COMMERCIAL VEHICLES
PRIVATE VEHICLES
2010
2009
2010
2009
68,906
69,412
590,006
475,026
MOTOR CYCLES
MOPEDS
2010
2009
2010
2009
24,853
27,588
107,574
111,760
TRAILERS
2010
2009
37,120
36,290
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| RDW | A look at 2010
THE BALANCE
ASSETS
Fixed assets
6,079
43,108
1,446
8,628
12,568
13,586
Inventories
Receivables
Prepayments and accrued income
Liquid resources
TOTAL ASSETS
LIABILITIES
Reserves
Long-term reserve
Contingency reserve
Appropriation reserve for driving licences
Support policy reserve
Policy initiatives reserve
Statutory reserve for intangible fixed assets
16,574
6,923
9,784
5,240
2,600
3,204
Provisions
Current liabilities
5,401
22,064
1,683
Accounts payable
Other liabilities
Liabilities to credit institutions
Accruals and deferred income
TOTAL LIABILITIES
AT 31
DECEMBER
Balance at 31 december 2010
Fixed assets
Tangible fixed assets
Current assets
All amounts
x 1000 euro
Balance at 31 december 2009
49,187
7,460
42,335
49,795
36,228
1,246
9,148
12,242
21,972
44,608
85,415
44,325
11,942
29,146
85,415
94,403
18,758
6,579
7,101
6,300
2,600
2,676
9,046
17,515
12,000
4,386
44,014
7,442
42,947
94,403
RDW | A look at 2010 |
39
THE OPERATING STATEMENT
All amounts
x 1000 euro
Realised 2010
Operating income
Operating expenses
Variable costs
Staff costs
General costs
Project costs
Depreciation and amortisation
Exceptional income and expenses
Results from ordinary
operations
Financial income and expenses
Interest income
Interest charges
NET RESULT
Budgeted 2010
188,450
187,973
27,384
109,234
33,066
7,614
10,847
478
98
(265)
(167)
500
(400)
100
24,949
106,997
32,498
8,783
10,547
4,199
311
Realised 2009
181,194
178,041
188,145
27,511
108,458
33,595
6,918
9,892
(2,648)
183,726
(5,685)
(6,951)
(6,851)
795
(440)
355
(5,330)
The financial information in this Annual Report relating to the 2010 financial year was audited by PwC. The full statutory 2010 Annual Report,
including the complete 2010 Financial Statements and the auditor’s report are available at http://jaarverslag.rdw.nl. The Supervisory Board
approved the statutory Annual Report during its meeting on 11 March 2011. The Supervisory Board is accountable for its work to the Minister
of Infrastructure and the Environment in a separate report, which is also available at http://jaarverslag.rdw.nl
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| RDW | A look at 2010
A PREVIEW OF
Carry out
serve the
The mission
new tasks that
public interest.
‘Partner mobility’
in
focuses entirely on more collaboration.
The databases will be used more
The Parking
The
of
key
widely
Service House is an example of this.
registration number.
The data that are relevant within the framework
is the vehicle
parking will be made available from our database to
local authorities, parking companies, the police and providers.
o
2 11
RDW | A look at 2010 |
In 2010, the RDW participated in a new Directive concerning
cross-border
In the future,
that
data exchange after a traffic
EUCARIS
will get new
violation.
functionality
all countries of the EU can use
to exchange data concerning
traffic offenders.
The modernising of the
There are increasingly more
APK
will continue.
electronic devices in cars
(including onboard computers). We can acquire a wide range of data from
devices, including exhaust gas composition, etc. By using these
data, we make the inspections more efficient.
these
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| RDW | A look at 2010
HERE YOU CAN FIND
THE RDW
ICT, Groningen
Inspection centre Groningen
The RDW
currently has
R&I, Veendam
23
Inspection centre Heereveen
establishments in
19 locations in the
Netherlands
Test centre Lelystad
Regional Office North, Zwolle
Inspection centre Zwolle
Inspection centre Almelo
Inspection centre Amsterdam
Main Office at Zoetermeer
Regional Office West, Zoetermeer
Inspection centre Waddinxveen
Inspection centre Schiedam
Inspection centre Zwijndrecht
Inspection centre Rijen
Inspection centre
Roosendaal
Inspection centre Nieuwegein
Inspection centre Anhem
Regional Office South, Den Bosch
Inspection centre Den Bosch
Inspection centre Veldhoven
Inspection centre Venlo
Inspection centre Elsloo
RDW | A look at 2010 |
COLOPHON
RDW Editorial Staff
Nathalie Gruithuijzen and Annette Koemans
Concept & Design
7causes The Hague
Photography
Fotogeniek (management interview
and interview with Michèle Blom)
Printer
Platform P
Copies of this annual report can be obtained from
RDW, PO Box 777
2700 AT Zoetermeer, The Netherlands
Telephone: +31 598 39 33 30 (EUR 0.10 per minute)
You can also view and download all information
at http://jaarverslag.rdw.nl
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