LIVING IN LAUSANNE

LIVING
IN LAUSANNE
A PRACTICAL GUIDE
TABLE OF CONTENTS
PUBLISHER: BUREAU LAUSANNOIS POUR LES IMMIGRÉS
COURTESY OF INFO CITÉ, CITY OF LAUSANNE
DESIGN: ALAFOLIE.CH
PRINT: SRO KUNDIG
2014, 5TH EDITION
Welcome to Lausanne Integrating is an ongoing challenge A city and its many facets Lausanne welcomes you When you get here: key things to do Map of the Municipality’s Offices Children and young people Schools Education and Training Work Health Insurance and First Aid Health and Social Services Accommodation Life in your Neighbourhood Citizenship and Political Rights Immigrant integration Culture, Leisure and Sports Transport and Mobility A to Z of key addresses 4
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WELCOME TO LAUSANNE
OLYMPIC CAPITAL, LEARNING AND RESEARCH HUB,
CITY OF SPORTS AND CULTURE
With its 140,000 residents, the capital of
the Swiss canton of Vaud is in the heart of
a rapidly developing region. Home to the
headquarters of the International Olympic
Committee along with numerous sports
federations and a centre of excellence in the
realms of culture, tourism and education and
research – notably with the Swiss Federal
Institute of Technology (EPFL), the University
of Lausanne (UNIL), the International Institute
for Management Development (IMD) or the
Ecole hôtelière de Lausanne (Hotel Management School) – Lausanne looks forward to
offering you excellent living conditions while
revealing its many facets.
and encourage you to join us at one of the
events we organise.
This brochure provides a wide range of useful
information. We hope that it will facilitate the
numerous administrative procedures with
which new residents are obliged to comply
On behalf of the Municipality of Lausanne
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Should you require further information,
we invite you to explore our website at
www.lausanne.ch. Any other questions?
Need additional documents? Drop in at the
offices of Lausanne’s info cité public
information centre.
The Mayor, Daniel Brélaz
INTEGRATING IS AN
ONGOING CHALLENGE
Lausanne is a cosmopolitan city through and
through: nearly 42 per cent of its residents
are foreign citizens and at least 160 different nationalities live alongside each other. We
are aware of the challenges that this cultural
diversity poses in terms of social cohesion
and equal opportunities. Lausanne led the
way in 1971 when it created the first ever
position of immigrant officer. For the past 40
years, it has focused on developing an integration policy that is sensitive to the needs
of the population. More recently, innovative
initiatives to prevent racism have also been
implemented.
Social integration concerns all of us, whether
we are Swiss nationals or from further afield.
Engaging in dialogue and overcoming our
prejudices are things that each and every one
of us can do as part of our daily lives. For
new arrivals to Lausanne, learning French is
one of the first steps to be taken on the road
to achieving greater autonomy.
This publication is the result of a collective
effort undertaken by the city’s administration,
often in conjunction with numerous associations and public organizations, in order to
achieve greater social harmony. We would
like to thank every one of them.
We hope that you too will find Lausanne to be
a welcoming and open-minded city.
Marc Vuilleumier,
Town Councillor, Director of sport,
integration and public security
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A CITY AND ITS MANY FACETS
Located in the heart of the LausanneMorges metropolitan area, the capital of
the canton of Vaud is developing rapidly:
economy, town planning, public transport
and mobility are all sectors undergoing
transformation. Lausanne is Switzerland’s
fourth largest city and stands out with
regard to its position as the capital of the
Olympic movement, its pioneering activities
in the field of sustainability and its educational and cultural institutions. In addition
to being a much-loved tourist destination,
the town is also home to many international
companies, and especially to the headquarters of a number of multinationals.
OLYMPIC CAPITAL
Lausanne also hosts the headquarters of
the International Olympic Committee (IOC),
along with 20 international sports federations and as many sports-oriented organizations. The Maison du Sport International
(International House of Sport) (MSI) accommodates several of these international
bodies and plans are afoot for an extension
of this place in the future. At the local level,
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330 sports associations and clubs offer a
variety of activities: water sports on the
lake shore, walking, mountain biking, Nordic
skiing in the Jorat Forest (Bois du Jorat),
golf and a large range of field and indoor
sports. The city also offers the infrastructure required for sports-studies and the
training of sports managers. It goes without
saying that the Olympic Museum should not
be overlooked!
PIONEERING
SUSTAINABILITY
With its Agenda 21 policy and sustainability
fund, Lausanne strives to make the town
a prosperous and future-oriented centre
offering a good quality of life. Its policy of
sustainable development covers all sectors of daily activity: energy consumption,
education, tourism, or the development of
public transport such as Switzerland’s first
automatic metropolitan transport system,
the m2. The construction of 3,000 sustainable dwellings and the building of an
eco-neighbourhood are proof of this commitment.
A CITY OF EDUCATION
Lausanne University has seven faculties
and the Swiss Federal Institute of Technology Lausanne (EPFL), resulting in one
of the country’s largest campuses, linked
with the town-centre via the metro m1. A
number of business management institutes
(including one of the world’s most prestigious, the IMD) and public administration
graduate schools (IDHEAP), colleges for
higher technical education (including the
Ecole hôtelière de Lausanne), along with
many private schools, art schools (such
as the University of Art and Design in
Renens, ECAL, and the school of Jazz and
Contemporary music, EJMA), make Greater
Lausanne a centre of excellence in the field
of education and research.
A CITY OF CULTURE
Lausanne is a multifaceted and lively town.
More than 20 museums display a rich past
and modern culture in all its expressions.
Visitors are invited to discover history, scientific progress, fine art, contemporary arts,
photography, outsider art or learn more
about the behind the scenes of cinematography. Lausanne offers a spectacular
range of cultural activities including opera,
theatres (among them the Théâtre de Vidy),
music with the Chamber Orchestra of Lausanne (OCL), dance with the Béjart Ballet
and other choreographic groups, festivals,
avant-garde stage productions, jazz cellars,
rock concerts and art galleries, all of which
provide endless entertainment.
Lausanne aims to strengthen its influence
and reputation by promoting the richness of
its different facets. This attitude is backed
by the willingness of the authorities to
densify and modernise the city, and is particularly illustrated by the “Metamorphosis”
project, which will ensure the creation of
new sports facilities, the construction of an
eco-neighbourhood and the development of
public transport.
www.lausanne.ch
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LAUSANNE
WELCOMES YOU
Every year, over 15,000 people move to
Lausanne. Whether they come from a
nearby town, another region in Switzerland,
or somewhere further afield, the city of
Lausanne wishes to facilitate their beginnings in the capital of the canton of Vaud.
With this in mind, we have created three
ways to help you discover Lausanne:
authorities while taking an informal stroll
around the information booths, which include the Lausanne Office for Immigrants
(BLI) and info cité (the town’s information
centre). Depending on the requirement,
community interpreters will provide their
service two those who do not master the
French language.
- The Living in Lausanne booklet you are
now holding is available in 11 languages:
Albanian, German, English, Bosnian, Spanish, French, Italian, Portuguese, Somali,
Tamil, and Russian;
- A voucher for a visit to the city of Lausanne organised by the Mouvement des
aînés – MDA (Federation of Seniors) will
be given to you, providing an unusual way
to discover Vaud’s capital.
- The meet-and-greet sessions organised
by the Town Council and Administration
take place three times a year from 6 –
8pm in the Salle des Fêtes at Montbenon
Casino. These end with a cocktail party to
enable newcomers to meet the Lausanne
For further information, please go to:
www.lausanne.ch/accueil
These free services are specially designed
for those who have just arrived: please
register and take part! Welcome!
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LIVING IN LAUSANNE
INFORMATION WORKSHOPS
IN VARIOUS LANGUAGES
As of 2014, the Lausanne Office for Immigrants (BLI), in collaboration with the Living
in Lausanne publication, holds information
workshops in various languages. Providing
information on all the opportunities available for better integration, the workshops
are intended for both those who have just
relocated to Lausanne and those already
living here. Sessions are held in French,
English, Spanish, and Portuguese, while
other languages are available upon request.
Info cité
Place de la Palud 2, Case postale 6904,
1002 Lausanne, tel. 021 315 25 55,
[email protected], www.lausanne.ch/accueil
These workshops focus on topics related to
everyday life to promote the integration of
all those who have just arrived to Lausanne
such as work, education, family, health,
housing, etc. Sessions last approximately
three hours and are free of charge.
The multilingual annual calendar of these
sessions is available from the Lausanne
Office for Immigrants (BLI).
For further information, please go to:
www.lausanne.ch/bli
Lausanne Office for Immigrants
(Bureau lausannois pour les immigrés-BLI)
Place de la Riponne 10, case postale 5354
1002 Lausanne, tel. 021 315 72 45
[email protected], www.lausanne.ch/bli
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WHEN YOU GET HERE
KEY THINGS TO DO
CONNECTING
TO DIFFERENT NETWORKS
Once you have settled in, you will need
to register with the Service industriels
de Lausanne (electricity, gas etc.). Other
services such as television, telephone and
internet connections are also available.
For further information: Services industriels
www.lausanne.ch/sil, tel. 0842 841 841
PAYING TAXES
REGISTERING WITH
THE MUNICIPALITY
If you wish to live in Lausanne, you have
eight days after you arrive to register with
the Residents’ Registry Office (Contrôle
des habitants). You are required to present
yourself in person at Rue du Port-franc 18
in the Flon district. Several documents are
required. You can announce your arrival in
advance using an online form. If you are not
a Swiss citizen and wish to stay more than
three months, you will need to apply for a
residence permit.
For further information:
www.lausanne.ch/pratique or Contrôle des habitants
at www.lausanne.ch/ch. Tel. 021 315 31 33
TAKING OUT INSURANCE
In addition to social security contributions
directly deducted from salaries (pension
fund, unemployment, old-age, survivors’ and
invalidity insurance), other insurance policies are compulsory if you are a Swiss resident: basic health insurance, accident insurance, car, motorcycle and bicycle insurance
if you own any of these (personal liability),
building insurance if you own property, as
well as fire and natural disaster cover for
buildings and furniture. Other insurance
cover is optional: complementary health
insurance, personal liability and household
insurance, loss of income, legal protection or
life insurance.
For further information:
www.lausanne.ch/pratique
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The Swiss fiscal system operates on three
levels: federal, cantonal and communal
taxes. Every citizen living or working
on cantonal territory is required, once a
year, to fill out his/her tax forms. Foreign
workers who are domiciled or residing
in Switzerland and who do not possess a
permanent residence permit (C permit) will
be taxed at source.
For further information: www.vd.ch/impots,
tel. 021 316 00 00
REGISTERING YOUR VEHICLE
Motor vehicles and trailers need number
plates to be allowed on public roads. You can
register at the Cantonal Office for Road Traffic and Shipping (Service des automobiles et
de la navigation du canton de Vaud).
CHOOSING A TELEPHONE
SERVICE PROVIDER
For a landline, mobile or internet connection, you can register with an operator of
your choice. Citycable, multimedia service
provided by the Services Industriels de
Lausanne (SIL) offers telephony, surfing the
Internet and cable network television.
For further information:
− Compare before subscribing: www.comparis.ch
− www.citycable.ch
LISTENING TO THE RADIO
AND WATCHING TV
In order to benefit from radio and television
reception, registration with the Billag
agency is compulsory. Fees are charged
per household.
For further information: www.billag.ch,
tel. 0844 834 834
REGISTERING YOUR DOG
Dog owners required to register their dogs
with the financial and tax service online or
at the nearest police station.
For further information:
www.lausanne.ch/impots, tel. 021 315 43 11
For further information: www.vd.ch/san,
tel. 021 316 82 10
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MAP OF THE MUNICIPALITY’S
OFFICES
A Services industriels
(Utilities)
B Direction de l’enfance, de la jeunesse
et de la cohésion sociale
(Department of Childhood,
Youth and Social Cohesion)
Direction du logement
et de la sécurité publique
(Department of housing
and public security)
Direction des finances
et du patrimoine vert
(Department of finance
and green heritage)
Office régional de placement (ORP)
(Regional Employment Office)
Bureau d’informations
aux parents (BIP)
(Information Office for Parents)
Halte-Jeux BIP-BIP
(The Municipality’s Nursery)
C Bibliothèque municipale
(City Library)
D Service du logement
et des gérances
(Housing and Real Estate
Management Office)
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E
Direction des travaux
(Department of Roadworks
and City Planning)
Direction des sports,
de l’integration
et de la protection
de la population
(Department of sports,
integration,
and public security)
Contrôle des habitants
(Residents’ Registry Office)
F Assainissement
(Waste Disposal)
G Service social Lausanne
(Social Services Lausanne)
H Bureau lausannois pour les immigrés
(BLI) (Lausanne Office
for Immigrants)
I Hôtel de Ville (Town Hall)
info cité (City info point)
Direction de l’administration
générale et de la culture
(Department of general
administration and culture)
CHILDREN
AND YOUNG PEOPLE
Lausanne offers reception, school and leisure facilities for children and young people
depending on their needs and interests.
REGISTERING YOUR CHILD
WITH A DAY CARE CENTRE
The city looks after 4,600 children in its
municipal daycare centers (Centres de Vie
Enfantine, CVE), subsidised private nurseries or in facilities run in partnership with
companies. The Bureau d’information aux
parents – BIP (Parents’ information office)
provides information to parents, identifies
their requests and sends them in the right
direction.
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MUNICIPALITY PLAYGROUP
Children will be looked after while parents
apply for a service at the municipal administration office.
NATIVE LANGUAGE
AND CULTURE COURSES
Native language and culture courses
encourage children to explore their multicultural identity and acquire their mother
tongue. A good knowledge of their mother
tongue is often an important base prior
to learning the host country’s language. A
list of native language and culture courses
provided by Lausanne associations is available on the Lausanne Office for Immigrants
(BLI) website.
REGISTERING YOUR CHILD
WITH A DAY CARE CENTRE
Parents’ Information Office
(Bureau d’information aux Parents – BIP)
Place Chauderon 9, case postale 5032
1002 Lausanne, tel. 021 315 60 00
[email protected], www.lausanne.ch/bip
MUNICIPALITY PLAYGROUP
Halte-jeux BIP-BIP (Nursery)
Place Chauderon 9, case postale 5032
1002 Lausanne, tel. 079 615 61 42
[email protected]
Opening hours: Mon, Tue, Thu, Fri 8:15am –
11:45am; Wed 8:15am – 11:45am and 2 pm – 5pm.
Age: from six months up to preschool age.
As acceptance depends on availability, we recommend booking beforehand. A prior interview is
mandatory for babies and toddlers. Full morning
or afternoon package offers available for children
over the age of two and a half.
NATIVE LANGUAGE
AND CULTURE COURSES
Lausanne Office for Immigrants – BLI
Place de la Riponne 10, case postale 5354
1002 Lausanne, tel. 021 315 72 45
[email protected], www.lausanne.ch/bli
or, more precisely: www.lausanne.ch/bli >
Formations > Cours de langue et culture d’origine
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SCHOOLS
REGISTERING YOUR CHILD
AT SCHOOL
Lausanne has five primary and seven secondary school establishments including the
7-8P and 9-11S schools spread across the
city. Registration is done centrally at the
counter of the Service des écoles primaires
et secondaires (Primary and Secondary
Schools Department).
SCHOOLING SYSTEM
In Switzerland, with the sole exception of
the Swiss Federal Institute of Technology,
the school system is a cantonal responsibility, from kindergarten to university. After
11 years of compulsory schooling, students
can choose vocational training (apprenticeship) or higher education (sixth form
college or specialist high schools).
NON FRENCH-SPEAKING
PUPILS
Children between the ages of 4 and 16 who
are not sufficiently fluent in French when
they arrive in Lausanne will be interviewed
by the Centre de ressources pour élèves
allophones – CREAL (Resource Centre for
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Allophone Students). Following an interview, students will be taken into a reception class or given intensive French lessons
to facilitate their integration to mainstream
school. Students aged 16 to 19 will join
reception classes held by the Accueil de
l’Organisme pour le perfectionnement scolaire, la transition et l’insertion professionelle
– OPTI (Organisation for Educational
Improvement, Transition and Professional
Integration). Depending on availability, one
year is offered to young students from all
over the canton.
SUPPORT STRUCTURES FOR
SCHOOLGOING CHILDREN
(APEMS)
The Accueil Pour Enfants en Milieu Scolaire –
APEMS (support structures for school-going
children) provides supervised daycare services from 7am to 6.30pm for school children
(3 to 6 years old) with working parents.
REGISTERING YOUR CHILD AT SCHOOL
Department of Primary and Secondary Schools
(Service des écoles primaires et secondaires)
Place Chauderon 9, case postale 5032
1002 Lausanne, tel. 021 315 64 11
[email protected], www.lausanne.ch/seps
Organisation for Educational Improvement,
Transition and Professional Integration
(Organisme pour le perfectionnement scolaire,
la transition et l’insertion professionnelle – OPTI)
Avenue des Croix-Rouges 26, 1007 Lausanne
Tel. 021 316 79 79, www.optivd.ch
Vaud Association of Private Schools
(Association vaudoise des écoles privées)
Route du Lac 2, case postale 1215, 1094 Paudex
Tel. 021 796 33 00, [email protected]
www.avdep.ch or www.swiss-private-schools.ch
SUPPORT STRUCTURE FOR
SCHOOLGOING CHILDREN
Daycare for school children
(Service d’accueil de jour de l’enfance)
Place Chauderon 9, case postale 5032
1002 Lausanne, tel. 021 315 68 23/33/08
[email protected], www.lausanne.ch/apems
SCHOOL SYSTEM
Directorate General of Compulsory Education
(Direction générale de l’enseignement obligatoire)
Rue de la Barre 8, 1014 Lausanne
Tel. 021 316 32 32
www.lausanne.ch/ecole or www.vd.ch/scolarite
NON FRENCH-SPEAKING PUPILS
Resource Centre for Allophone Students (Centre
de ressources pour élèves allophones – CREAL)
Avenue d’Echallens 1, 1004 Lausanne
Tel. 021 315 64 86, www.lausanne.ch/creal
SCHOOL HOLIDAYS
Youth and Leisure Services
(Service de la jeunesse et des loisirs)
Place Chauderon 7a, case postale 5032
1002 Lausanne, tel. 021 315 68 22/65
[email protected]
www.lausanne.ch/jeunessevacances
SCHOOL HOLIDAY DATES
WWW.LAUSANNE.CH/VACANCES
SCHOOL HOLIDAYS
During school holidays, the children are
offered leisure activities.
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EDUCATION
Lausanne offers many educational institutions
including the University (UNIL), the Swiss
Federal Institute of Technology Lausanne
(EPFL), institutes of higher education and
technical colleges (hotel management,
business administration, visual arts...) and
numerous private schools. This large range
covers all levels of demand, and facilitates
access to the professional world as well as
further education during employment.
mation and advice to students at the end
of their compulsory schooling, to young
people in training or transition as well as
to adults. Open access, short information
interviews are provided free of charge at
the centre every afternoon (Mon - Thurs
from 1.30pm to 5pm and Fri from noon to
4pm). Individual appointments can be
arranged during the first interview.
Financial aid or scholarships can be obtained
under certain conditions from several
organizations.
The canton of Vaud may award study grants
depending on the applicant’s financial
situation. Moreover, the Fondation lausannoise d’aide par le travail – FLAT (Work Help
Foundation) is responsible for facilitating professional integration of Lausanne
residents.
The Regional Centre for Educational and
Vocational Guidance (OSP) offers infor18
FRENCH LESSONS
EDUCATIONAL AND
VOCATIONAL GUIDANCE
Regional Centre for Educational
and Vocational Guidance (Centre régional
d’orientation scolaire et professionnelle – OSP)
Rue de la Borde 3d, 1014 Lausanne
Tel. 021 316 11 20, www.vd.ch/orientation
RECOGNITION OF PROFESSIONAL
QUALIFICATIONS
National contact centre for the recognition
of diplomas. State Secretary for Education,
Research and Innovation (Point de contact
national pour la reconnaissance des diplômes.
Secrétariat d’Etat à la formation – SEFRI)
Einsteinstrasse 2, 3003 Berne
Tel. 058 462 21 29, [email protected]
www.sbfi.admin.ch
The first step in this regard is to contact
the Point de contact national pour la reconnaissance des diplômes (National Contact
Center for the recognition of professional
qualifications), which will provide guidance
and direct you to the administrative office
responsible for the type of diploma or
training completed.
AND TRAINING
EDUCATIONAL AND
VOCATIONAL GUIDANCE
RECOGNITION OF PROFESSIONAL QUALIFICATIONS
STUDY GRANTS
FINANCIAL AID FOR EDUCATION
For further information regarding education,
please go to www.vd.ch/orientation
For information on grants, please go
to www.vd.ch/ocbe
Work Help Foundation (Fondation lausannoise
d’aide par le travail – FLAT)
Place de la Riponne 10, case postale 5032
1002 Lausanne, tel. 021 315 71 29/28
[email protected], www.lausanne.ch/flat
Mastering the language of your new country
plays an important role in speeding up the
integration process and access to employment, health and education. A list of French
courses offered by associations and private
schools is available on the website of the
Lausanne Office for Immigrants or in the
Apprendre à Lausanne brochure.
FRENCH COURSES
Lausanne Office for Immigrants
(Bureau lausannois pour les immigrés – BLI)
Place de la Riponne 10, case postale 5354
1002 Lausanne, tel. 021 315 72 45
[email protected], www.lausanne.ch/bli
or to be more precise: www.lausanne.ch/bli >
Formations > Cours de français
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WORK
Looking for work? You can respond to job
offers published in the local media or on the
internet, register free of charge with the
regional employment office or at one of the
private employment agencies. Check out the
websites of companies which interest you
and send them a spontaneous application.
Building your own network of contacts also
plays an important part in finding a job. In
this regard, taking an active role in an association can be both extremely useful and
rewarding. Foreigners wishing to work in
Switzerland need a work permit. A potential
employer can apply for such a permit as
long as the requirements are met.
JOB-FINDING
AND CONSULTING
People who are unemployed, or have handed
in or been given their notice, and will therefore shortly lose their job can register with
the Office Regional de Placement - ORP (Regional Employment Office). Applicants must
be domiciled in Lausanne and registered
with the Residents’ Registry Office.
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Foreigners must also be in possession of a
residence or work permit. The task of the
ORP advisers is to assist jobseekers and to
facilitate their professional reintegration.
In order to receive unemployment benefit,
applicants must have contributed for at least
12 months during the last two years before
registering with the ORP. If these conditions
are not met, the jobseeker can still benefit
from a range of services that will help him
or her to get back into the job market.
LABOUR LAW
The Swiss Constitution does not provide
for a minimum wage. Nevertheless, some
sectors of activity are regulated by a collective labour agreement stipulating monthly or
hourly minimum wages. To obtain a better
understanding of the legal basis on which
your contract has been established, contact
the offices of the city’s Labour Inspectorate.
The Federal Authorities have a salary
calculator on their website:
www.lohnrechner.bfs.admin.ch
WORK PERMITS
Department of Labour (Service de l’emploi)
Rue Caroline 11, 1014 Lausanne
Tel. 021 316 61 23, [email protected]
www.vd.ch/emploi
JOB OFFERS AND EMPLOYMENT
AGENCIES
The city of Lausanne regularly publishes
its vacancies on www.lausanne.ch/emploi.
You find a list of the main employment
agencies for permanent or temporary jobs
at www.avg-seco.admin.ch
LABOUR LAW
Department of Labour – Labour Inspectorate
Lausanne (Service du travail – Inspection du
travail Lausanne)
Place de la Riponne 10, case postale 5032
1002 Lausanne, tel. 021 315 76 80
[email protected]
www.lausanne.ch/inspectiondutravail
EMPLOYMENT, UNEMPLOYMENT,
PROFESSIONAL REINTEGRATION
Department of Labour – Regional Placement
office (Service du travail – Office régional
de placement)
Place Chauderon 9, case postale 5032
1002 Lausanne, tel. 021 315 78 99
[email protected], www.lausanne.ch/orp
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HEALTH INSURANCE
AND FIRST AID
Apart from advice and information provided
by the hospitals (see list of addresses) other
organisations offer health services in various and very specific fields.
HEALTH AND
ACCIDENT INSURANCE
Health and accident insurance is compulsory for all residents in Switzerland. Employees are in principle automatically insured
in case of an accident, since this coverage
is compulsory for employers. If you are
not employed, you must take out accident
coverage with your health insurance. As
you are free to choose any health insurance
you wish, the Federal Office of Public Health
(OFSP) recommends comparing all premiums offered on www.priminfo.ch.
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“vulnerable populations unit” (unité des
populations vulnérables). The Centre Hospitalier Universitaire Vaudois - CHUV (Vaud
University Hospital) provides any emergency
care required.
The Office Vaudois de l’assurance maladie –
OVAM (Vaud Health Insurance Office) may
grant payment subsidies for the compulsory
health insurance depending on income. The
application must be submitted to the social
security office.
HOUSEHOLD AND THIRD
PARTY LIABILITY INSURANCE
Household and third-party liability insurance
(RC) covers persons causing damage to third
parties. This insurance is not compulsory
unless you own a motor vehicle.
FIRST AID/ CASUALTIES
The Polyclinique médicale universitaire –
PMU (Medical Outpatient Clinic) provides
treatment for disadvantaged people at its
HEALTH INSURANCE SUBSIDIES
Social Security Office
(Service des assurances sociales)
Place Chauderon 7, case postale 5032
1002 Lausanne, tel. 021 315 11 11
[email protected]
www.lausanne.ch/assurances_sociales
FIRST AID
University Medical Clinic
(Policlinique médicale universitaire – PMU)
Rue du Bugnon 44, 1011 Lausanne
Tel. 021 314 60 60 (24/24 for emergencies)
Voie du Chariot 4 (Flon), 1003 Lausanne
Tel. 021 314 90 90, www.polimed.ch
Mon – Sat 7am – 9pm
Sundays and holidays 10am – 9pm
For people in need, the Point d’Eau Association proposes services free of charge or at
low cost in the fields of hygiene and health
(showers, nursing, medical and dental care).
Vaud University Hospital
(Centre hospitalier universitaire vaudois – CHUV)
Rue du Bugnon 21, 1011 Lausanne
Tel. 021 314 11 11, www.chuv.ch
Association «Point d’eau»
Avenue de Morges 26, 1004 Lausanne
Mon and Thur 2pm – 8pm
Tues, Wed, Fri 10am – 4pm
Tel. 021 626 26 44
[email protected]
www.pointdeau-lausanne.ch
LIFESAVING PROCEDURES
EMERGENCY NUMBER: TEL. 144 (24/24)
DOCTOR ON DUTY: TEL. 0848 133 133 (24/24)
23
HEALTH AND
SOCIAL SERVICES
respecting its citizens’ dignity and human
rights. A list of benefits by area or service
is available on www.lausanne.ch/ssl.
BUDGETARY AND
FINANCIAL PROBLEMS
SENIORS AND PEOPLE
WITH DISABILITIES
The city offers a wide range of social, health
and socio-medical services. A list of what is
available can be consulted on
www.lausanne.ch/aineshandicapes.
The info budget hotline provides advice on
budget management and answers all your
questions on debt-related problems.
HEALTH AND MIGRATION
If you are looking for a doctor who speaks
your language, the Medical Doctors’ Association (Société Vaudoise de Médecine) of
the Canton of Vaud provides appropriate
contact details. A list is available on
www.doctorfmh.ch.
The Appartenances association offers psychotherapeutic consultations for patients
suffering from migration-induced trauma.
If you require an interpreter, the Intermedia
service at Appartenances provides interpreters for more than 50 languages.
PHARMACIES
Pharmacies sell OTC and prescription drugs
and provide basic health information. In
case of emergencies outside opening hours,
a pharmacy on duty remains open until 9pm
or midnight. www.sos-harmacie.ch
24
FAMILY PLANNING
The Profa Foundation answers all questions concerning contraception, pregnancy
and AIDS prevention and offers marriage
counselling.
VIOLENCE
The LAVI Counselling Centre provides support for victims of physical, sexual or mental violence. Counselling is free of charge.
The Malley-Prairie shelter is a counselling
centre and hostel for women (and their
children) who are victims of physical and
mental violence. Counselling is free of
charge.
SOCIAL WELFARE
The Service Social Lausanne – SSL (Lausanne Welfare Department) provides financial support and welfare in the interests of
HEALTH AND MIGRATION
List of doctors speaking several languages
Doctors’ Association of the Canton of Vaud
(Société vaudoise de médecine)
Chemin de Mornex 38, case postale 7443
1002 Lausanne, tel. 021 651 05 05
[email protected], www.svmed.ch
Appartenances / Service Intermedia
Rue des Terreaux 10, 1003 Lausanne
Tel. 021 341 12 50
[email protected]
www.appartenances.ch
FAMILY PLANNING
Profa Foundation (Fondation Profa)
Avenue Georgette 1, 1003 Lausanne
Tel. 021 631 01 42
Migration and private life: tel. 021 631 01 75
www.profa.ch
VIOLENCE
LAVI Centre (Centre LAVI)
Rue du Grand-Pont 2bis, 1003 Lausanne
Tel. 021 631 03 00 (24/24)
Malley-Prairie Shelter (24/24)
(Centre d’accueil Malley-Prairie - 24/24)
Chemin de la Prairie 34, 1007 Lausanne
Tel. 021 620 76 76/77, [email protected]
www.malleyprairie.ch
www.violencequefaire.ch
LAUSANNE SOCIAL SERVICES
Social Services Information Centre (Info Sociale)
Place Chauderon 4, case postale 5032
1002 Lausanne, tel. 021 315 75 11
[email protected], www.lausanne.ch/ssl
INFO BUDGET
Tel. 0840 4321 00 (free of charge from landlines)
Mon – Fri 8:30am – 1pm.
SENIORS AND PEOPLE
WITH DISABILITIES
Social Welfare Department
(Service des assurances sociales)
Place Chauderon 7, case postale 5032
1002 Lausanne, tel. 021 315 11 11
[email protected]
www.lausanne.ch/aineshandicapes
25
ACCOMMODATION
In Switzerland, most people rent their accommodation from intermediaries called
régies or gérances. The best way to find an
apartment is to contact the offices of these
basically property management directly.
Among the 71,000 lodgings within city
limits, more than 7,000 are subsidised.
Subsidised apartments are rented out under certain conditions.
The Lausanne Municipality is responsible
for managing these subsidies, which vary
depending on the tenant’s circumstances
(income, composition of the household,
years of residence in the city, etc. are
taken into consideration. The Service du
logement et des gérances (Department
of Housing and Property Management)
provides information to interested parties
on the conditions to be met for the granting
of subsidies.
A NATURAL REFLEX: SORTING AND RECOVERING WASTE
Household waste must be disposed of in
the official white bags subject to a fee.
The Municipal sanitation service provides
various recoverable waste collection
facilities. These are free of charge for
households. Opening hours, terms and
conditions of use are specified in the
“waste pickup calendar and waste dispo-
HOUSING
Department of Housing and Property
Management (Service du logement
et des gérances)
Place Chauderon 7, case postale 5032
1002 Lausanne, tel. 021 315 74 11
[email protected], www.lausanne.ch/slg
26
sal agenda”, which is delivered to every
household and is available at the aforementioned info cité office.
For further information:
www.lausanne-recycle.ch
or tel. 0800 804 806 (toll-free).
WASTE
Sanitation services
(Service d’assainissement)
Rue des Terreaux 33, case postale 5032
1002 Lausanne, tel. 021 315 79 11
[email protected]
www.lausanne.ch/assainissement
27
LIFE IN YOUR
NEIGHBOURHOOD
I ♥ MES VOISINS: A GUIDE TO NEIGHBOURLINESS
LIFE IN YOUR
NEIGHBOURHOOD
In collaboration with various neighbourhood
associations, the Fondation pour l’animation
socio-culturelle lausannoise - FASL (Foundation for the Promotion of Socio-Cultural
Activities) manages three community
centres and 13 socio-cultural centers in
Lausanne’s neighbourhoods. These organise
various activities for all ages in order to promote encounters and strengthen social ties.
Local promotion agencies and neighbourhood associations also propose events or
occasional meetings amongst neighbours.
NEIGHBOURHOOD PARTY
Every year on the last Friday in May,
Lausanne organises the Neighbourhood
Party (Fête des voisins). This local event,
which also takes place in many European
28
cities is part of numerous initiatives
designed to bring neighbours together. Each
street and neighbourhood take responsibility
for their own initiatives, but the Municipality provides extremely useful advice and
support.
“CARAVANE DES QUARTIERS”
Every two years, the “district caravan”
wends its way through several neighbourhoods, staging local projects subsidized by
the City of Lausanne (Lausanne Office for
Immigrants).
This is a multilingual brochure and flyer
published by the Lausanne Office for
Immigrants (BLI) in collaboration with the
Housing and Property Management Office
(Service du logement et des gérances).
What’s the purpose? To provide a reminder
of a few simple rules to promote neigh-
LIFE IN YOUR NEIGHBOURHOOD
Foundation for the Promotion of Socio-Cultural
Activities (Fondation pour l’animation
socioculturelle lausannoise – FASL)
Chemin de Malley 28, 1007 Lausanne
Tel. 021 626 43 70, [email protected]
www.fasl.ch
NEIGHBOURHOOD PARTY
Department of Housing and Property
Management (Service du logement
et des gérances)
Place Chauderon 7, case postale 5032
1002 Lausanne, tel. 021 315 74 74
[email protected]
www.lausanne.ch/lafetedesvoisins
bourliness and provide advice on how to
solve disputes or discrimination issues.
For further information:
www.lausanne.ch/bli > publications
These free publications are available from
the Lausanne Office for Immigrants (BLI).
“CARAVANE DES QUARTIERS”
Intercultural Caravan Association City
www.caravanedesquartiers.ch
Bureau lausannois pour les immigrés – BLI
Place de la Riponne 10, case postale 5354
1002 Lausanne, tel. 021 315 72 45
[email protected], www.lausanne.ch/bli
29
CITIZENSHIP
NATURALISATION
AND POLITICAL RIGHTS
Settling in Lausanne also means getting
involved in the city’s social life by participating in its political activities.
VOTING IN LAUSANNE
People are often called to vote on different
projects or to elect the city’s representatives. Swiss citizens receive their voting
documentation by mail each time a ballot
or an election at the communal, cantonal or
federal level is scheduled.
THE POLITICAL PARTIES
It is the duty of political parties to act in the
interests of the population, or the people
who share their political beliefs, and to
transmit popular requests to the attention
of the decision-makers, in this Case the city
council.
30
VOTING AND
ELECTORAL RIGHTS
In 2003, the new cantonal constitution
introduced voting and electoral rights at the
communal level for foreigners aged 18 years
old and above, resident in Switzerland for
the past ten years and in the canton of Vaud
for the last three years. The documentation for each ballot or election organised
at the communal level is automatically sent
to them by post. Foreigners meeting these
criteria are also eligible to run for elections and can become members of the city
council or the municipality. Everyone who
has voting and electoral rights is entitled to
sign a communal initiative or referendum.
Last but not least, every Swiss and every
foreigner, whether minor or of age, is entitled to sign a petition.
If you wish to become a Swiss citizen, you
can obtain all the information concerning
conditions to be met and the procedures
to follow at the city’s naturalisation office.
Before starting this procedure, you should
consider improving your knowledge of
French and ensure your general knowledge
of Switzerland history, geography, right
and duties is up to date. The website of the
Lausanne Department for Immigrants offers
a lot of good advice and useful addresses.
VOTRE VILLE, VOTRE VIE,
VOTRE VOIX (YOUR TOWN,
YOUR LIFE, YOUR VOICE)
Information sessions on your political rights
and visits to the city’s governmental offices
are scheduled in order to encourage people
to take part in community life. The brochure
and the schedule can be downloaded from
www.lausanne.ch/votations
VOTING IN LAUSANNE
Electoral Register Office
(Bureau du registre civique)
Place de la Louve 1, case postale 6904
1002 Lausanne, tel. 021 315 22 33
[email protected]
www.lausanne.ch/votations
Mon – Fri 8am – 11.30am, 1pm – 4.30pm
NATURALISATION
Naturalisation Office
(Bureau communal des naturalisations)
Place de la Louve 1, case postale 6904
1002 Lausanne, tel. 021 315 22 31
[email protected]
www.lausanne.ch/naturalisation
Mon – Fri 8am – 11.30am, 1pm – 4.30pm
THE POLITICAL PARTIES
City Council and composition
of the political parties in Lausanne
www.lausanne.ch/conseil_communal >
composition
For French lessons and other courses related
to naturalisation requests, please consult:
www.lausanne.ch/bli > citoyenneté > naturalisation
or the brochure Apprendre à Lausanne
VOTING AND ELECTORAL RIGHTS
To know more about the rights of foreign citizen,
please consult www.lausanne.ch/bli >
citoyenneté > droits politiques
31
IMMIGRANT
LAUSANNE OFFICE
FOR IMMIGRANTS
The Lausanne Office for Immigrants is the
city’s centre of competence in the fields of
integration and racism prevention. It helps
shape the city’s position in these fields. Its
main tasks are to welcome and guide immigrants, welcome and provide support to
individuals who are victims of racism, give
32
At the federal level, the federal office for
immigration and the federal commission for
immigration are the competent partners. In
matters of racism prevention, the service for
combating racism and the federal commission against racism act at the federal level.
LAUSANNE OFFICE FOR IMMIGRANTS
(BUREAU LAUSANNOIS POUR
LES IMMIGRÉS BLI)
Place de la Riponne 10, case postale 5354
1002 Lausanne, tel. 021 315 72 45
[email protected], www.lausanne.ch/bli
Tel. 021 316 49 59, [email protected]
www.vd.ch/integration
The cantonal office for the integration of
foreigners and racism prevention is the
competent partner of the state council. It
has offices in Renens, Yverdon, Nyon, Vevey
and Bex.
INTEGRATION
When Lausanne created the position of a
delegate for migration in the middle of xenophobic initiatives in 1971, the city achieved
a pioneering feat in matters of integration
policies. Today, Lausanne is member of the
European coalition of cities against racism.
With around 42 per cent of the town’s population being foreign citizens, the integration of immigrants is an important part of
Lausanne’s political stance. The socio-cultural centres, the schools, and the working
environment contribute greatly to this. The
main actors are mentioned below.
CANTONAL AND
FEDERAL LEVEL
advice to associations and support their
projects, coordinate initiatives in favour
of integration, inform and increase public
awareness. The office is also in charge of
the secretariat of the tripartite commission
for immigrant integration, where political parties, communal administration and
migrant associations share views.
ASSOCIATIONS
There are numerous active associations in
Lausanne and in the canton of Vaud, thus
proving the importance of the associative network in matters of integration. The
Lausanne Office for Immigrants has a list
of these associations, which can also be
consulted online.
The Centre Social Protestant (Humanitarian
Aid of the Protestant Church) offers a large
range of specific services notably through
La Fraternité.
ASSOCIATIONS
The Lausanne Office for Immigrants has a list of
these associations, which can also be consulted
online, www.lausanne.ch/bli
Protestant Social Aid Centre
(Centre Social Protestant - La Fraternité)
Place Arlaud 2, 1003 Lausanne
Tel. 021 213 03 53
[email protected], www.csp.ch
CANTONAL AND FEDERAL LEVEL
Cantonal Office for the Integration of Foreigners
and Racism prevention (Bureau cantonal
pour l’intégration des étrangers et la prévention
du racisme – BCI)
Département de l’intérieur – SPOP
Rue du Valentin 10, 1014 Lausanne
Federal Office for Migration
(Office fédéral des migrations ODM)
Quellenweg 6, 3003 Berne-Wabern
Tel. 058 465 11 11, [email protected]
www.bfm.admin.ch
Federal Commission for Migration (Commission
fédérale pour les questions de migration CFM)
Quellenweg 6, 3003 Berne-Wabern
Tel. 058 465 91 16, [email protected]
www.ekm.admin.ch
Service Against Racism
(Service de lutte contre le racisme SLR)
Inselgasse 1, 3001 Berne, tel. 058 464 10 33
[email protected], www.edi.admin.ch/frb
Federal Commission against Racism
(Commission fédérale contre le racisme CFR)
Inselgasse 1, 3001 Berne, tel. 058 464 12 93
[email protected], www.ekr.admin.ch
33
CULTURE, LEISURE
AND SPORTS
CULTURE
Lausanne’s cultural offer is exceptional.
From Vidy and the Hermitage Foundation
to the Flon district, famous names and
interesting discoveries will guide you
through your cultural getaways. Choose
from among some 20 museums, more
than 30 theatres, and numerous festivals:
• Museums: from the Olympic museum
to the “Art Brut” (outsider art) collection;
• Cinemas: from multiplex to arthouse;
• Theatres: from the waterfront theatre
to the very intimate 2.21;
• Dance: from the Béjart Ballet to the
Philippe Saire Company;
• Music: from Lausanne’s chamber
orchestra to rock clubs;
• Heritage: from the city’s cathedral to the
Sauvabelin Tower and the city’s historic
parks (Mon Repos, Désert, Hermitage);
34
young... the city has created numerous infrastructures required to practice different
sports in different neighbourhoods.
• Cultural events: from the Prix de Lausanne
for young dancers to the Festival de la Cité;
• Municipal libraries: from the University to
the mobile library.
RECREATION
All cultural events are listed by info cité.
The information office distributes several
brochures, including Allons-y! Culture et
détente à Lausanne gratuit... et à bon prix
(Culture and Relaxation in Lausanne, free…
and very affordable). The calendar on the
City of Lausanne’s website can be searched
by theme, venue or date.
SPORTS
Lausanne, capital of the Olympic movement
and administrative capital of sport, actively
supports sports in all its forms: amateur
and professional, for the young and not-so-
Christmas Midnight Run; Lausanne Bike
Day); Athletics (Athletissima); Lausanne triathlon); and 24 Hours Swimming Competition. It regularly hosts international events.
The city organises a myriad sporting
events, offering something for everyone:
Lausanne Half Marathon (20 km) and
CULTURE
All details on: www.lausanne.ch/culture
Or:
www.lausanne-tourisme.ch
www.lausanne.ch/musees
www.lausanne.ch/cinema
www.lausanne.ch/theatre
www.lausanne.ch/danse
www.lausanne.ch/musique
www.lausanne.ch/visites
www.lausanne.ch/bibliotheques
SPORT
Whatever sports you choose in Lausanne, there
is always a possibility nearby.
A list of sports clubs you can join is available on
www.lausanne.ch/clubs_sportifs.
RECREATION
www.lausanne.ch/loisirs
www.lausanne.ch/agenda
Other useful pages:
www.lausanne.ch/restaurant
www.lausanne.ch/vie_nocturne
www.lausanne.ch/shopping
www.lausanne.ch/nature
For further information, support requests
and club searches:
Sports Office (Services des sports)
Chemin des Grandes-Roches 10, case postale 243
1000 Lausanne 18, tel. 021 315 14 14
[email protected], www.lausanne.ch/sport
35
TRANSPORT
Buy your ticket
by sending
AND MOBILITY
a text to
For the Grand Lausanne area, text:
GL (full price CHF 3.60)
or GLR (reduced price CHF 2.40)*
Lausanne promotes environment-friendly
mobility and offers its residents many opportunities to travel on the metro, by bus, by
bicycle or on foot.
TAXIS
METRO, BUS, TRAIN
Despite the area’s hilly topography, the bicycle is an ideal vehicle for short and mediumdistance journeys through Lausanne.
Switzerland’s first entirely automatic metro,
the m2, is the backbone of Lausanne’s
public transportation. It connects the south
of the city (Ouchy) with the north (Croisettes) in 18 minutes. This main urban line
is linked to the city’s bus network and to
the railway stations. Two other metro lines
start from the Flon railway station: the LEB
(Lausanne-Echallens-Bercher) northwards
and the m1, to Renens.
There are several park-and-ride parking
options (P+R) on the outskirts of the city
with public transport connections.
36
The list of taxi companies in the region can
be consulted at www.lausanne.ch/taxi
Sending a text to 456 is now the easiest and quickest way to get your ticket. For a complete list of codes and
additional information, go to www.t-l.ch/456
*The price of the ticket is shown on the bill you receive from your Swiss mobile operator or deducted from your pre-paid package with no additional charges. You must have received your ticket by text
before boarding the vehicle. The ticket you receive by text is linked to your mobile phone or smart phone and is neither transferable nor reimbursable. You must be able to show it to the ticket collectors
throughout the entire journey. If you are travelling as part of a group, you may purchase several tickets on the same device but you must stay in a group. The text to order the ticket is free of charge.
BICYCLE
PEDESTRIANS
The city of Lausanne encourages people to
walk, which is why the city centre has so
many pedestrian zones. You will find most
markets in these traffic-free zones.
DISABILITY ACCESS
People with disabilities can find support
services at www.lausanne.ch/aineshandicapes. Click on “T” for Transportation or
call 021 315 11 11.
METRO, BUS, TRAIN
Public Transport in the Lausanne Region
(Transports publics de la région lausannoise)
Client Centre Flon
Place de l’Europe, 1003 Lausanne
Mon – Fri 7am – 7pm; Sat 9am – 6pm
Point-of-Sale Haldimand
Rue Haldimand 3, 1003 Lausanne
Mon – Fri 7:30am – 7pm; Sat 8 am – 5 pm
Tel. 0900 564 900 (Fr. -.86/min)
www.t-l.ch
Swiss Federal Railways – CFF-SBB
www.cff.ch, tel. 0900 300 300 (Fr. 1.19/min.)
Parking Office (Office du stationnement)
Rue Saint-Martin 29, case postale 5354
1002 Lausanne, tel. 021 315 38 00
www.lausanne.ch/macarons
BICYCLE
Road Traffic and Mobility Service
(Service des routes et de la mobilité)
Bicycle Officer
Rue du Port-Franc 18, case postale 5354
1002 Lausanne, tel. 021 315 54 15
[email protected], www.lausanne.ch/velo
PEDESTRIANS
Road Traffic and Mobility Service
(Service des routes et de la mobilité)
Pedestrian Officer
Rue du Port-Franc 18, case postale 5354
1002 Lausanne, tel. 021 315 54 15
[email protected], www.lausanne.ch/pietons
A TO Z
EMERGENCIES (24/24)
OF KEY ADDRESSES
Bicycles – rental, routes
Service des routes et de la mobilité
Rue du Port-Franc 18, 1002 Lausanne
Tel. 021 315 54 15, www.lausanne.ch/velo
Community Interpreting
Service Intermedia (Appartenances)
Rue des Terreaux 10, 1003 Lausanne
Tel. 021 341 12 50, www.appartenances.ch
Cantonal Administration
Tel. 021 316 21 11, www.vd.ch
Dog Licence
Bureau des impôts
Place Chauderon 9, 1002 Lausanne
Counter opening hours: Mon – Fri 1pm – 4pm
Tel. 9am – 11:30am; 1:30pm – 4pm
021 315 43 21, www.lausanne.ch/impots
Montoie Cemetery (open to the public)
Centre funéraire de Montoie (ouverture au public)
Chemin du Capelard 5, 1007 Lausanne
Mon – Fri 7.30am – 6.30pm, Sat – Sun,
public holidays 10am – 3pm, tel. 021 315 32 95
www.lausanne.ch/inhumations
Children’s Hospital
Hôpital de l’enfance
Chemin de Montétan 16, 1000 Lausanne 7
Tel. 021 314 84 84, www.hopital-enfance.ch
Driver’s Licence
Service des automobiles
et de la navigation du Canton de Vaud
Avenue du Grey 110, 1014 Lausanne
Counter opening hours: Mon - Fri 7:15am – 4:15pm
Tel. Mon – Fri 7:15am – 12:15pm; 1:15pm – 4:15pm
021 316 82 10, www.vd.ch/san
City Library
Bibliothèque municipale
Place Chauderon 11, 1003 Lausanne
Mon, Tue, Thu, Fri 12 noon – 7.30pm
Wed 10am – 9.30pm, Sat 11am – 4pm
Tel. 021 315 69 15
www.lausanne.ch/bibliotheque
Educational and Vocational Guidance
Centre régional d’orientation scolaire
et professionnelle (OSP)
Rue de la Borde 3d, 1014 Lausanne
Mon – Thu 8am – noon; 1.30pm – 5pm
Fri 8am – 4pm, tel. 021 316 11 20
www.vd.ch/orientation
Civil Registry Office – marriages, births...
Etat civil
By appointment only
Tel. 021 557 07 07, www.vd.ch/etatcivil
38
Emercency calls (for critical cases) Tel. 144
Doctor on duty Tel. 0848 133 133
Police-emergencies Tel. 117
Fire Tel. 118
Eye Clinic
Hôpital ophtalmique Jules Gonin
Avenue de France 15, 1000 Lausanne 7
Tel. 021 626 81 11, www.asile-aveugles.ch
Fire Insurance
Etablissement d’assurance contre l’incendie
et les éléments naturels du Canton de Vaud (ECA)
Rue Cité-Devant 12, 1005 Lausanne
Mon – Wed 8am – 12 noon, 1:30pm – 5pm
Thu 8am – 12 noon; 1:30pm – 5:30pm
Fri 8am – 12 noon; 1:30pm – 4:30pm
Tel. 058 721 21 51, www.eca-vaud.ch
French Lessons – list of service providers
Bureau lausannois pour les immigrés (BLI)
Place de la Riponne 10, 1002 Lausanne
Mon - Fri 8am – 12 noon; 1pm – 5pm
Tel. 021 315 72 45, www.lausanne.ch/bli
Hospital
CHUV
Rue du Bugnon 21, 1011 Lausanne
Tel. 021 314 11 11, www.chuv.ch
Justice of the Peace
Justice de Paix
Côtes-de-Montbenon 8, 1014 Lausanne
Mon – Fri 8am – 11:30am, 1:30pm - 4:30pm
Tel. 021 316 10 60, www.vd.ch/justice
Lausanne Police
Rue Saint-Martin 33, 1002 Lausanne
Daily 24/24, tel. 021 315 15 15
www.lausanne.ch/police
Lausanne Tourism
Railway station, main hall, daily 9am – 7pm
Ouchy, place de la Navigation 6, daily 9am – 7pm
(April - September); 9am – 6pm (October - March)
Cathedral, place de la Cathédrale,
daily Mon – Sat 9:30am – 1pm; 2pm – 6.30pm
and Sun 1pm – 5.30pm (Apr., May and Sept.) /
Mon – Sat 9:30am – 6.30pm and Sun 1pm – 5.30pm
(June to Aug.) / Mon – Sat 9:30am – 1pm;
2pm – 5pm and Sun 2pm – 5pm (Oct. to March)
Tel. 021 613 73 73, www.lausanne-tourisme.ch
Lost Property
Objets trouvés
Place de la Riponne 10, 1002 Lausanne
Mon – Fri 8am – 5:30pm; Sat 8am – 12 noon
Tel. 021 315 33 85
www.lausanne.ch/objets-trouves
Medical Outpatient Clinic
PMU
Rue du Bugnon 44, 1011 Lausanne
Tel. 021 314 60 60 (24h/24)
Voie du Chariot 4 (Flon), 1003 Lausanne
Tel. 021 314 90 90
(24/7) Mon – Sat 7am – 9pm,
Sundays and holidays 10am – 9pm
www.polimed.ch
Immigrant Integration
Bureau lausannois pour les immigrés (BLI)
Place de la Riponne 10, 1002 Lausanne
Mon – Fri 8am – 12 noon; 1pm – 5pm
Tel. 021 315 72 45, www.lausanne.ch/bli
Military Administration
Service de la sécurité civile et militaire
Place de la Navigation 6, 1110 Morges 1
Mon – Fri 7:30am – 11:45am; 1:30pm – 4:45pm
Tel. 021 316 47 17, www.vd.ch/sscm
39
Multimedia Information
Place de l’Europe 2, 1002 Lausanne
Customer centre:
Mon – Fri 9am – 6.30pm; Sat 9am – 5pm
Place Chaudron 23, 1003 Lausanne
Mon to Fri 8am – 11.45am; 1pm – 5pm
Tel. Mon – Fri 7:45am – 5pm
Tel. 021 315 88 88, www.lausanne.ch/multimedia
Municipal Administration
Tel. 021 315 11 11, www.lausanne.ch
Nurseries - information and registration
Bureau d’information aux parents (BIP)
Place Chauderon 9, 1002 Lausanne
Mon – Fri 8:30am – 11:30am; 1:30pm – 4:30pm
Tel. 021 315 60 00, www.lausanne.ch/bip
Nursery for children of parents visiting
the city administration
Halte-jeux BIP-BIP
Place Chauderon 9, 1002 Lausanne
Mon – Fri 8:30am – 11:30am; 1:30pm – 4:30pm
Tel. 079 615 61 42
Official Undertaker
Pompes funèbres officielles
Avenue des Figuiers 28, 1007 Lausanne
Mon – Fri 7:30am – 11:45am; 1:30pm – 5:30pm
Sat 8am – 12 noon, tel. 021 315 45 45
www.lausanne.ch/pfo, Daily 24/24
Official Papers, Naturalisations, Electoral Register
Bureau des naturalisations,
déclarations et registre civique
Place de la Louve 1, 1002 Lausanne
Mon – Fri 8am – 11:30am; 1pm – 4:30pm
Tel. 021 315 22 31
www.lausanne.ch/naturalisation
www.lausanne.ch/votations
40
Parking Badges
Office du stationnement
Rue Saint-Martin 29, 1002 Lausanne
Mon – Fri 7:30am – 11:45am; 1:15pm – 5pm
Tel. 021 315 38 00
www.lausanne.ch/macarons
Passports, Identity Cards
Secteur des documents d’identité
du Canton de Vaud
Voie du Chariot 3 (Flon), 1003 Lausanne
Mon – Fri 8am – 5pm; Sat 8am – 4:30pm
Tel. 0800 01 12 91, www.vd.ch/passeport
Public Information - info cité
Place de la Palud 2, 1002 Lausanne
Mon – Fri 7:45am – 12 noon; 1:15pm – 5pm
Tel. 021 315 25 55
www.lausanne.ch/infocite
Public Transport for the Lausanne Region
Client Centre Flon
Place de l’Europe 5b, 1003 Lausanne
Mon – Fri 7am – 7pm; Sat 9am – 6pm
Point of Sale Haldimand
Rue Haldimand 3, 1003 Lausanne
Mon – Fri 7:30am – 7pm; Sat 8am – 5pm
Tel. 0900 564 900 (Fr. -.86 / min)
www.t-l.ch
Refuse Disposal, Recycling
Service d’assainissement
Rue des Terreaux 33, 1002 Lausanne
Mon – Fri 7:30am – 11:45am; 11:30am – 5pm
Tel. 021 315 79 11
www.lausanne.ch/assainissement
Regional Employment Office
Office régional de placement ORP
Place Chauderon 9 (Flon), 1002 Lausanne
Mon – Fri 8am – 11:45am; 1pm – 5pm
Tel. 021 315 78 99, www.lausanne.ch/orp
Support structure for school-going children
APEMS
Place Chauderon 9, 1002 Lausanne
Mon – Fri 7:30am – 11.45am; 1pm – 5pm
Tel. 021 315 68 23, www.lausanne.ch/apems
Residence Permits
Contrôle des habitants
Rue du Port-Franc 18 (Flon), 1002 Lausanne
Mon – Fri 8am – 12 noon; 1pm – 4:30pm
Tel. 021 315 31 33, www.lausanne.ch/ch
Tax Office Lausanne
Impôts
Rue Caroline 11 bis, 1014 Lausanne
Mon – Fri 8:30am – 11:30am; 1:30pm – 4:30pm
Tel. 021 316 23 11, www.vd.ch/impots
Schools - Information and Registration
Service des écoles primaires et secondaires
Place Chauderon 9, 1002 Lausanne
Mon – Fri 7:30am – 11:45am; 1pm – 5pm
Tel. 021 315 64 11, www.lausanne.ch/seps
Utilities: electricity, gas, district heating,
multimedia services
Services Industriels
Place Chauderon 23, 1002 Lausanne
Mon - Fri 08:00 – 11:45, 13:00 – 17:00
Tel. 0842 841 841, www.lausanne.ch/sil
Social Security, Birth and Maternity
Benefits, Complementary Allowances
Assurances sociales
Place Chauderon 7, 1002 Lausanne
Mon – Fri 8:30am – 11:45am; 1pm – 5pm
Tel. 021 315 11 11
www.lausanne.ch/assurances_sociales
Social Services – Information and Reception
Centre social régional
Place Chauderon 4, 1002 Lausanne
Mon – Fri 8:30am – 11:45am; 1pm – 4:30pm
Closed on Thursday morning
Tel. 021 315 75 11, www.lausanne.ch/csr
Water, Information and Control
Eauservice
Rue de Genève 36, 1002 Lausanne
Mon – Fri 7am – 11:30am; 1pm – 4:30pm
Tel. 021 315 85 30, www.lausanne.ch/eaux
Work Permits
Service de l’emploi
Rue Caroline 11, 1014 Lausanne
Tel. 021 316 61 23, www.vd.ch/emploi
Subsidised Housing, apartments rentals
Service du logement et des gérances
Place Chauderon 7, 1002 Lausanne
Mon – Fri 8am – 11:45am; 1pm – 4:30pm
Tél. 021 315 74 93/95, www.lausanne.ch/slg
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WE PROVIDE ENERGY.
YOU MANAGE THE REST.
DIGITAL TELEVISION, INTERNET, PHONE LINE
Place de l’Europe 2
1003 Lausanne
Place Chauderon 23
1003 Lausanne
021 315 88 88
(tarif local)
Electricity • Gas
Heating • Citycable
Part of your
everyday life
ALBANAIS / SHQIP
ALLEMAND / DEUTSCH
ANGLAIS/ ENGLISH
BOSNIAQUE / BOSANSKI
ESPAGNOL / ESPAÑOL
FRANÇAIS
ITALIEN / ITALIANO
PORTUGAIS / PORTUGUÊS
SOMALI / SOOMAALI
TAMOUL / jkpo
RUSSE / РУССКИЙ
BUREAU LAUSANNOIS
POUR LES IMMIGRÉS
Place de la Riponne 10 - CP 5354 - CH-1002 Lausanne
T +41 (0)21 315 72 45 - F +41 (0)21 315 70 20
[email protected] - www.lausanne.ch/bli
INFO CITÉ
Place de la Palud 2
CP 6904 - CH-1002 Lausanne
T +41 (0)21 315 25 55 - F +41 (0)21 315 20 14/10
[email protected] - www.lausanne.ch/infocite