FY15 Annual Report FINAL 2 - Genesis Behavioral Health
Transcription
FY15 Annual Report FINAL 2 - Genesis Behavioral Health
GENESIS BEHAVIORAL HEALTH 2015 Annual Report “The future depends on what we do in the present.” — Mahatma Gandhi — Susan Stearns | President, Board of Directors The need for community-based mental health services has never been greater, nor has the promise of recovery. In our region, an estimated one in four adults lives with a significant mental illness and one in five children has a serious behavioral health issue. At Genesis Behavioral Health, we are providing more services to more children and adults, and doing so with better outcomes. Overall services have more than doubled in the last ten years. Emergency Services alone increased by 25% over the past year. Together with our patients, their families, and our many community partners, we are part of a collaborative solution that improves the health and well-being of our region. THE OPPORTUNITY TO DO MORE AND DO BETTER LIES BEFORE US. Today, we are faced with the unique opportunity to serve our patients and their families more effectively and efficiently despite systemic challenges and industry changes, while remaining true to our mission. Programs such as ACT, Supported Employment, and Transitions of Care – all highlighted within this report – demonstrate the success our patients can achieve when we work together as a cohesive, coordinated team focused on improving the quality of life for people living with and recovering from mental illness. As we look to the future, and the challenges and joys it will undoubtedly bring, we will continue to bring to fruition our vision of seamlessly integrating primary care and behavioral health services for our patients, too many of whom die twenty-five years younger than other Americans. We will join forces with other organizations to be active participants in supporting services for rising substance misuse in our communities. We will advocate to minimize the impact of budget reductions and other external forces on our patients. We will evolve to meet the challenges presented by Managed Care and other initiatives. As the need for mental health services continues to grow, we will actively seek ways in which we can improve the experience of care for our patients through programming, technology, and, in particular, facilities. “THE FUTURE STARTS TODAY, NOT TOMORROW.” — POPE JOHN PAUL II Genesis Behavioral Health will celebrate its 50th Anniversary in 2016. We have come a long way from 1966, when Dr. George “Pete” Harris opened The Lakes Region Mental Health Center with one employee and a budget of less than $70,000. Yet, we still have the same goal – to provide this community with quality, accessible mental health care. We still deliver this care with the same dedication and compassion of our predecessors. It is upon their strong foundation that we move into the next era of Genesis Behavioral Health. We are honored to have the opportunity to transform the future of mental health services for our patients, their families, and the Lakes Region, and look forward to sharing all that is to come with you. Executive Director President, Board of Directors “When we work together to understand all aspects of a human challenge such as mental illness, we are much more likely to find a real solution.” ~ Shelly Golden, MSW, Grafton County Mental Health Court Coordinator Working together accurately sums up the role of Chelsea Lemke, MSW, Lead Clinical Case Manager. Chelsea is responsible for managing patient transitions from inpatient hospitalizations and incarceration to the community. Communication, coordination and connections are vital to the patient’s success and well-being once they return to their community. It takes a village – one made up of caring and concerned professionals and community resources – to engage patients during these transitions of care. “I feel like a concierge sometimes,” says Chelsea, “A good part of the day is spent on the phone coordinating care and linking patients to the resources they’ll need once discharged.” Whether she’s talking to the social workers at the Designated Receiving Facility in Franklin or New Hampshire Hospital about discharge planning, and coordinating the appointments a patient will need once they return to the community, or making sure our patients in Compliance Court or Mental Health Court are keeping their appointments and following their treatment plans, the desired goal is always to ensure a seamless transition. Helping people thrive in their own community is the ultimate outcome, but there have been other positive effects from working with others on transitions of care. While the psychiatric bed crisis in New Hampshire persists, Genesis Behavioral Health and the LRGHealthcare social workers have begun working together to brainstorm ways patients who frequently appear in the emergency department can be better supported in their community to avoid spending time in the hospital. “We want to get people engaged in the treatment they need to be well,” states Chelsea, “While my role is largely focused on communication, it’s a good feeling when we don’t hear from a patient after they’ve returned to the community with a treatment plan that works. It means they are doing well, and that’s what we want to see.” SE UN TRANSITIONS OF CARE TIENTS PA MPENSA CO D TE “THIS IS A TRANSFORMATIONAL MOMENT FOR GENESIS BEHAVIORAL HEALTH.” TOWN CARE RVE D Alexandria 54 $3,663 Alton 110 $2,964 Ashland 74 $3,105 Barnstead 70 $662 Belmont 316 $9,676 11 $1,279 Bristol 137 $7,951 Campton 132 $11,332 Center Harbor 29 $833 Ellsworth 1 $0 Bridgewater Gilford 189 $7,144 Gilmanton 84 $4,763 Groton 5 $0 Hebron 10 $0 Holderness 34 $3,269 Laconia 1,273 $72,710 Meredith 232 $6,926 New Hampton 53 $1,548 Plymouth 224 $38,528 Rumney 63 $9,348 Sanbornton 83 $1,443 Thornton 32 $9,208 Tilton 147 $5,448 Wentworth 24 $5,481 Out of Catchment 456 $8,598 Total 3,843 $215,879 Uncompensated Care includes cost of services to individuals who are under or uninsured and in need of treatment. orP /tnemtiurceR rediv gnisitrevdA Salaries Benefits and Taxes Other Expenses Occupancy Depreciation * S E Supplies Insurance 63% 19% 3% 4% 2% 1% 1% 3% 3% 1% AUCTION DONORS %1 CONNECTIONS ARE THE COG IN THE ACT TEAM WHEEL “How do we put people in charge of their own lives? That’s part of the role of the ACT Team,” says Heather Tolson, MS, ACT Facilitator at Genesis Professional Fees Behavioral Health. ACT (Assertive Community Treatment) is a team-based treatment model that Provider Recruitment/ provides multidisciplinary, flexible treatment Advertising and support to people with mental illness 24/7. ACT is based around the idea that people receive better care *A dm when their mental health care providers work together. ACT inis t. trat dge team members help the person address every aspect of their life, ion is u b l 9% of the tota whether it be medication, therapy, social support, employment or housing. laS have shown that ACT is more effective than seiraStudies traditional treatment for people experiencing mental illnesses such 36 as schizophrenia and schizoaffective disorder and can reduce % hospitalizations by 20%. ACT has helped patients in all aspects of life, including improving physical health and financial health. S N E Communications P X E snoitubirtnoC & %1 “While being a patient at Genesis Behavioral Health, I have worked with the ACT Team extensively. We work together to produce the best results we can, and the ACT Team has coached me when I need it,” says Thomas Emanuel, “Now, they are coming to me and suggesting I participate in peer support. I like this idea – reaching out to help fellow clients in a no pressure scenario. My goal is to achieve maximum independence while feeling worthwhile about myself.” All My Life Jewelers Bayside Service Bead Divine Belknap Landscape Company Alice Boudreau Michelle Brown CADY – Communities for Alcohol and Drug Free Youth Canterbury Shaker Village Ciao Pasta Cozy Cabin Rustics Tracie D’Amico Sue Drolet Downtown Pizza Fireside Inn and Suites George’s Seafood & BBQ Great New Hampshire Restaurants Gunstock Mountain Resort Harris Family Furniture Hart’s Turkey Farm Restaurant Tina Hayes Heavenly Confections Heritage Farm Pancake House Hewitts Handmades Jim Hundrieser Innisfree Woodwork snoitanoD troppPeer uS support cilbuPhas&helped stnaACT rG participants At Genesis Behavioral Health, connections are the cog in the ACT Team wheel. thrive, including a peer-centered group that meets regularly and focuses on health and % wellness, relationship building, 3 sdnengagement, uF nwoTincluding & ytnemployment. uoC and community The goal is for patients to become supports for one another. Most often, patients are more responsive %2 to this approach and it has a significant positive impact on treatment. htlaeH laroivaheB fo uaeruB %2 Tammy Graham, ACT Peer Support Specialist, is eager to share her story in the hopes it will help others. “As a past client of Genesis Behavioral Health, I was provided the care and understanding to help me to understand and manage my disability. Learning to trust and confide in professionals who truly had my best interest became paramount towards my ability to seuneveR rehtO move forward into emotional wellness. Replacing coping mechanisms %and 1 implementing healthier alternatives played that no longer worked a big role in my ability to move into a lifestyle that offered peace of mind and wellness management. Today, I am a peer support specialist with the help of past therapeutic groups, counseling and Supported Employment, which led me back to school for my Associate’s Degree and eventually to my seeking my Bachelor’s Degree. There was no Medicaid 69% magic wand or cure for my illness, but there Private Insurance 5% is patience and understanding from Genesis Behavioral Health, which allowed me to go Medicare 5% at a comfortable pace towards learning to Self-pay 1% manage and understand my thoughts and actions, and more importantly, my strengths.” 11% Community-based Contracts “Watching peer support in action is amazing,” says Heather, “We are fortunate to see people who have had – and overcome – so many challenges in their lives pull from their own past to help others move forward with their future.” diacideM %96 2% 1% 3% 2% 1% Bureau of Behavioral Health Donations & Contributions Grants & Public Support County & Town Funds Other Revenues RE VEN stcartnoC desaB-ytinummoC %11 UE AUCTION SPONSORS S 98.3 LNH WEMJ yap-fleS %1 104.9 The Hawk Proforma Piper Printing Bank of New Hampshire Northway Bank eracideM LWSI %5 Ippolito’s Furniture, Inc. K.M. Photography Laconia Police Department Lakes Region Community College Lissa Loo Stationery Linda MacDow Main Street Dental Manchester Monarchs Mill Falls at the Lake Monkey Trunks Claire Moorhead Kayleigh Moran Elaine Morrison Mr. Paul’s Hair Affair New England Porch Rockers New Hampshire Bowl & Board, LLC Onions Pub & Restaurant OSG Paintball Patrick’s Pub & Eatery Pizza Express Plymouth Animal Hospital Prescott Farm Environmental Education Center Prescott’s Florist, LLC Rhino Bike Works Sew Knot Average Bags N’ Gifts Cinda Shepard Zahra Shirazi Shooter’s Tavern & Pizzaria SideTrax Jewelry Simply Sunflowers Dick Smith Snap Fitness Squam Lakes Natural Science Center Susan L. Stearns Steele Hill Resorts Styleworks Salon Sweets Jeannie Tanger Outlet Center Rich Teed Vicki Teed The Beerkery The Blooming Iris The Children’s Museum of New Hampshire The Common Man Family of Restaurants The Studio The Winnipesaukee Playhouse Tuttle’s and Tony’s Italian Grille & Pub Uno Chicago Grill – Tilton Richard Veilleux Vintage Emporium W.B. Mason Robin White Wholly Tara Winnipesaukee Forge Shannon Yip PATIENTS SERVED BY PROGRAM IN FY2015 DUPLICATED COUNT TO INCLUDE PATIENTS SERVED IN MULTIPLE PROGRAMS A D 1,680 M IS SI O N ERGENC E Y M SE 1,372 R VICES A D U LT 1,196 IL Non-Eligible 921 225 Eligible Non-Eligible 2,038 893 R VICES IL D I M PA CT CH Eligible D & FA M SE Laconia P 1,094 R VICES ILY CH SE RO GRA ”THERE IS JOY IN WORK.” — HENRY FORD AKE & NT S I Serious mental illness costs the US in lost earnings each year. M Plymouth Most people with severe mental illness (SMI) want to work. Studies indicate that approximately 2 out of every 3 people with mental illness are interested in competitive employment, but less than 15% are currently employed (www. dartmouthips.org). Employment is an important goal for many patients at Genesis Behavioral Health, and the Supported Employment (SE) team is an integral part of achieving this goal. The SE team works together with local employers to help patients find competitive employment, defined as community jobs that any person can apply for, in integrated settings (and in regular contact with nondisabled workers), and that pay at least minimum wage. SE staff provide ongoing supports to ensure success and help with any challenges that may arise, including facilitating communication with the employer if the patient wishes. Work provides one with a sense of purpose, and has a positive impact on overall wellbeing. People who obtain competitive employment have increased income, improved self-esteem, improved quality of life, and reduced symptoms – all of which lead to a reduction in community mental health treatment costs, hospitalizations, and emergency department usage (www.dartmouthips.org). Currently, there are 101 patients receiving SE Services at GBH, and over one-third of them are competitively employed. CHRISTINA’S STORY “Going back to school and getting back into work was always something I wanted to do but lacked the confidence to get the process started myself. With Supported Employment’s help, I have taken those first steps. I realized it was OK to not be completely confident because I had help and supportive people who backed me up. “I wasn’t aware of it at the time, but my self-confidence was growing and I was making strides both in school and out. I had successfully applied for my first job, and had my first interview. Supported Employment helped me prepare for the questions and rehearse, which helped me to be more comfortable and have a successful interview. “I can honestly say it is with the help of Supported Employment that I have gained confidence. I am enrolled in school to begin what is hopefully my future career in Information Technology. I find it very encouraging that Supported Employment functions as a team, remaining optimistic, encouraging and uplifting. I am very thankful for their help and unwavering support.” Mental illness affects 1 in 4 adults and 1 in 5 children. $ billion 193.2 46% 26% live with serious mental illness and/or substance use disorders. of homeless adults live with serious mental illness. Each day 18-22 Suicide is the 2nd leading cause of death for young people ages 15-22 veterans die by suicide. . 8.4 million people have a co-occurring mental and substance use disorders – only 7.9% receive treatment. 70% 20% of youth in juvenile justice systems have at least one mental health condition and live with a serious mental illness. Adolescents with depression are times as likely to use substances. 4 Statistics provided by NAMI and SAMHSA. DONORS Anonymous (1) Judi Abbott Anne Abear AmazonSmile Foundation Dennis Bean Sandra Bean Ray and Lori Boelig Sonya Bomster Dawn Bourret Richard and Eleanor Brouillard Bruce & Barbara Austin Family Foundation Kim Bruneau Cascade Spa Timothy Cavanaugh Central New Hampshire VNA & Hospice Elaine Chang Dr. Doris B. Citron Tom and Karen Clairmont Congregational Church of Laconia – United Church of Christ Contigiani’s Catering Service, Inc. Dennis and Phyllis Corrigan Pamela Cote Curt’s Caterers Daniels Artesian Wells, Inc. Marc DeLuca Harold and Mary Dexter Andrea DiDonato Gary Dionne Joe Driscoll Sue Drolet Edward T. Drury Rodney and Gail Dyer Gail Ehrenberg Jack and Kathryn Eltzroth Tammy Emery Donald Ettelson, MD Don and Lorraine Flanders Dr. Harriet Forkey Eugene Friedman Michael Garner Celia Gibbs Kim and Tom Giles Michael and Cindie Graham Granite United Way Nicole Harding David and Lee Hart Harvard Pilgrim Health Care Sally Hatch Erin Hattan Peter Hattan Cindy Hemeon-Plessner Linda Hogan Amanda Hoyt Jim Hundrieser David and June Huot Charles A. Hutchins, Jr. Irwin Automotive Group Sue Irwin J Secord Photography Shirley Jacob Mitchell B. Jean Walter Johnson Jocelyn Kaye Fred and Katharina Kelsey Gayle Kimball, JD, CFRE Dawn and David Lacroix Lakes Region Partnership for Public Health Pauline Lank Dawn Lavensky Robert A. LeCount Faith Levesque Dr. Miller and Ginny Lovett LRGHealthcare John H. Lyman & Sons, Inc. Cindy Ludwick Magic Foods Catering, LLC Manchester Monarchs Mary McEvoy-Barrett Ed and Brenda McFarland Cindy McKusick Gail and David Mears Rae Mello-Andrews Meredith Village Savings Bank Meredith Village Savings Bank Fund of the New Hampshire Charitable Foundation Liz Merry Mid-State Health Center Mill Falls at the Lake Patrick Miller and Pamela Andruszkiewicz James Millette Claire Moorhead Don Morrissey Larry and Sandy Mosbrucker NAMI NH Samantha Newman Northeast Delta Dental Joyce Palmer and George DeWolf Paula Parisi Patrick’s Pub & Eatery Lynne and Geoff Pedersen Samantha Pedersen Deb and Dana Pendergast Patricia Petitpas Pfizer Foundation Matching Gifts Program Carol Pierce Joe Polseno Teresa Potter-Brown Prescott Farm Environmental Education Center Maggie Pritchard Ryan Prosser Rice Law Office Hilary Robinson John Rogers Micheline Roy Peter Russell Val and Jack Scarborough Joe and Jennifer Sereni Shaheen & Gordon, PA Cinda Shepard Janet Smith Susan and David Smith Ed and Kim Sperry Bill Springer Starr King Unitarian Universalist Fellowship Walter and Shirley Strauch Emily Stromdahl Amy Sullivan Carolyn E. Sutcliffe Jannine and George Sutcliffe Katy Tavares Temple B’Nai Israel “We Care” Program Michael Tentnowski The Common Man Family of Restaurants The Home Beautiful Bobbie Thomas Transport Central Steve Travis Vickie and Terry Trudelle The Untiet Family USI New England Mary Wadsworth Cinde Warmington and William Christie CJ Warren Kristen and Michael Welch Wilkinson-Beane Funeral Home Rev. and Mrs. David C. Williams Rick and Wendy Wilson Patrick and Jane Wood IN-KIND DONORS Beverly Young Astrazeneca Bank of New Hampshire Broadway North Robert Downing EM Gilbert Trust Gilbert Apartments Gilford Hills Tennis and Fitness Gilford Youth Center Good 360 Hannaford Supermarkets – Gilford Laconia Athletic & Swim Club Laconia Parks and Recreation Department Local Kid Productions Lundbeck Pharmaceuticals Merck Pharmaceuticals Meredith Parks and Recreation Department Meredith Village Savings Bank NH Food Bank Ninth State Movement Otsuka Pharmaceutical Pemi-Baker Aquatic & Fitness Center Planet Fitness – Belmont Plymouth State University Salvation Army Shire Pharmaceuticals Smith Orchard – Belmont Stages Dance Academy Sunovian Taylor Community – Laconia Teva Pharmaceuticals UNH Cooperative Extension – Nutrition Connections White Tiger Karate, LLC Whole Village Family Resource Center Winnipesaukee Wellness Center We make every effort to recognize our donors and their generous support of our mission accurately, and apologize for any unintentional errors or omissions. Please contact our Development Office at 603-5241100 x445 or email Kristen Welch at [email protected] so we may correct our records. IN HONOR AND MEMORY OF In Honor of Lynnellen Ayer Robert Ayer Family Irrevocable Trust of 2002 In Memory of Thomas W. Beaudet Helen E. Holbrook In Honor of Allen Case W.M. Case In Honor of Patricia Colby Meredith Village Savings Bank In Memory of Richard A. Dearborn Jason and Kim Caldwell RA and SA Caldwell Marcy Cheney Michael and Joan Colonna Rodney and Gail Dyer InsulFab Tina Mazuzan Swiftwater Way Station In Memory of James W. Dodge Janet Dodge In Memory of CJ Graham Anonymous Carolyn Ames Hans and Kathy Dahll Bill and Ginny Littlefield Cinde Warmington In Honor of Barbara Harris Martha and Donald Dolben In Memory of Dr. George “Pete” Harris Martha and Donald Dolben Barbara B. Harris Dr. Thomas R. Nadeau Susan L. Stearns Kelley Jean White, MD In Memory of Marshall B. Hatch, Jr. Marshall B. Hatch, III In Memory of Margaret “Meg” A. Hoey Café Déja Vu Jamie Caldwell and Hali Dearborn David and Sylvia Detscher EPTAM Plastics Dennis Fields and Geraldine Fuller Jorgensen Tool Richard and Sandra Jorgensen Charles Pauwels Robert Pauwels Jeff and Carrie Pearson Lynn and Preston Santy Wilcom Inc. In Memory of Kimberly King Patricia Goguen In Memory of Robert J. King Patricia Goguen In Memory of Michael Lavoie Debra A. Naro In Memory of Paul A. Levesque Martha Levesque In Memory of Beverly Baker Lutcovich Patricia Goguen In Memory of Marilouise McCaffery Sherry and Frank Collins Dave Bouchard In Memory of Rep. James Pilliod, MD Sara M. Allen Sharon Pilliod Grant In Memory of Margaret “Peg” Plumer Barbara B. Harris In Memory of Richard Plummer Julie Dietrich-Cote Edward T. Drury Eugene Friedman Vicki Rines Kristen Welch In Memory of Robert G. Holbrook In Memory of M.J. & L.D. Soza Helen E. Holbrook Matt Soza In Memory of William R. Jordan In Memory of Gordon Thomas, MD Sarah Jordan & Glenn Jordan, Jr. Richard and Mary Hattan In Honor of Kristen Welch Virginia Villani In Memory of David E. Wood Katie Wood Hedberg and Viking Hedberg Lori Boelig, Laconia Joseph H. Driscoll, IV, Laconia Dr. Miller C. Lovett, Meredith Ed McFarland, Laconia Liz Merry, Laconia Carol Pierce, Laconia Jennifer Sereni, Sanbornton Cinda Shepard, Gilford Matthew Soza, Laconia Kim Sperry, Meredith Cinde Warmington, Concord Dr. Kelley Jean White, Laconia Board of Directors | 2014 to 2015: President: Susan L. Stearns, Northfield Vice President: Deborah Pendergast, Gilford Treasurer: Dr. Jim Hundrieser, New Hampton Secretary: Jannine Sutcliffe, Holderness 25% Received in Grants $402,168 Increase in Emergency Services The mission of Genesis Behavioral Health is to provide essential services that promote the emotional and mental health of our communities. Our vision is to be a leading health care provider recognized for its excellence in delivering accessible, quality mental health care and support in our communities. $119,270 from 17 municipalities for Emergency Services 31% Increase in community-based contracts $817,180 Genesis Behavioral Health, and the patients and families we serve, THANK YOU for your support. Administrative & Adult Services 111 Church Street Laconia, NH 03246 Emergency Services 85 Spring Street, 3rd Floor Laconia, NH 03246 In community benefits Children & Family Services 771 North Main Street Laconia, NH 03246 All Services 599 Tenney Mountain Highway Plymouth, NH 03264 Contact Kristen Welch at [email protected] or 524-1100 x445 for more information. Visit the website at genesisbh.org, like us on Facebook, follow us on Twitter (@GenesisBHNH), and join our mailing list!
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