Integrated Management Manual HEBERGER Constructii S.R.L

Transcription

Integrated Management Manual
HEBERGER Constructii S.R.L:
Bucharest
QUALITY MANAGEMENT MANUAL
EN ISO 9001:2008
HEALTH AND SAFETY MANUAL
OHSAS 18001:2007
ENVIRONMENTAL MANAGEMENT SYSTEM
ISO 14001:2004
Issue:
1. June 2011
Current number ____ Name ______________________
user copy
(subject to the latest update)
Informative copy
This management manual / Quality Management Manual is ownership of Heberger Constructii
S.R.L. Bucharest, copying or making it available to a third party is permitted with the express approval only.
IMS_0_Titel_Rev2.doc2_sheet Complete 1
Quality Management Manual / Environmental Manual / Health and Safety Manual
IMM Overview
Date
1-Jun-11
ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
Revision
2
File-Name
IMS_1_Rev2
Revision
Nr. Date
2
Introduction
1-Jun-11
Introduction
Introduction
Page
1.
Scope of this manual
1.
1
1.1
Overview of Heberger Constructii S.R.L.
1.1
1
2
IMS_2_Rev2
2
1-Jun-11
2.
Normative References for this manual
2.
IMS_3_Rev2
2
1-Jun-11
3.
Terms and Definittions
3.
Terms and Definittions
IMS_4_Rev2
2
1-Jun-11
4
Quality management system
4.
Environmental management system
requirements
4.
OH & S Management System elements
IMS_5_Rev2
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1
The companay Heberger Constructii
S.R.L.
1.1
Introduction
1.2
3-6
7
8-10
IMS_6_Rev2
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1.3
The satisfaction of the beneficiary
11-15
IMS_7_Rev2
2
1-Jun-11
1.4
The monitoring and measurement of
the processes and product
16-19
1.4.1
the processes
1.4.2
the product
1.5
User Instructions
1.5.1
Distribution, stage of the changes
Same as ISO 9001
Same as ISO 9001
1.5.2
Abbreviations
Same as ISO 9001
Same as ISO 9001
1.5.3
The Explanation of the symbols of
the performance diagram
2.
Liability of the management and
quality management system
2.1
Beneficiaries focus
2.2
Quality objectives - Policy
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IMS_10_Rev2
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2
2
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20-21
22-24
25-26
4.2
Environmental policy
Page 1 / 5
4.2
OH & SAS Policy
27-31
IMM Overview
Date
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ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
Revision
2
IMS_12_Rev2
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2.3
Quality management system and
documentation
2.3.1
Significance of the element
4.1
General requirements
4.1
32-34
IMS_13_Rev2
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2.3.2
Documentationrequirements
4.4.4
Documentation of the Environmental
activities
4.4.4
activities
35 - 37
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2.3.3
Control records
4.5.4
Control of records
4.5.4
Control of records
38 - 40
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4.2
4.2
OH & SAS Policy
41
IMS_16_Rev2
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4.4
Implementation and operation
42
IMS_17_Rev2
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4.4.1
Resourdes, roles, responsibility and
authority
4.4.1
authority
4.3
Planning
4.3
Planning
45
4.3.1
Environmental aspects
4.3.1
Hazard identification, risk assessment
and determining controls
45
4.3.1.1
Introduction
4.3.1.1.1 Introduction
45
4.3.1.1.2 Scope
45
4.3.1.1.3 Objectives
45
4.3.1.2
Generic risk assessment
42 - 44
46 - 51
4.3.2
Legal and other requirements
4.3.2
52
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4.6
Management Review
4.6
Management Review
53
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4.3.3
Objectives, targets and programmes
4.3.3
Objectives and programmes
54
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4.1
4.1
55
2.4
Resposibility, authority and
communication
see page 32
4.4.1
authority
see page 32
4.4.1
see page 42
2.4.3
authority
55 - 56
see page 42
Powers an authorizations of the
persons in charge of the quality
57 - 59
4.4.1
Resources, roles, responsibility and
authority
see page 42
Page 2 / 5
4.4.1
authority
see page 42
60
IMM Overview
Date
1-Jun-11
ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
Revision
2
4.4.2
Competence, training and awareness
4.4.2
60
4.4.3
Communication
4.4.3
Communication participation and consultation
61
4.6
Management review
see OHSAS 18001
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2.5
Management review
4.6
Management review
see page 53
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2.6
Management Represantatives
4.4.1
authority
see page 53
4.4.1
see page 42
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2
2
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1-Jun-11
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1-Jun-11
authority
64
see page 42
3.
Chapter 3
Empoyees, compeany structure,
health and safety and environment
65
3.1
Human resources
4.4.2
4.4.2
65 - 67
3.2
Provision of resources / infrastructure
4.4.1
authority
4.4.1
authority
68 - 69
see page 42
IMS_25_Rev2
62 - 63
see page 42
4
The procurement and performance
of the orders
70
4.1
The organization of the production
process orientated to the process
70
4.2
Tender, offer, agreement
4.3
Planning of the project / product
realization
71 - 74
4.4.6
Operational control
4.4.6
Operational control
75
4.3.1
Hazard identification, risk assessement and
determining controls
75
see page 45
4.3.2
75 - 77
see page 45
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4.4
Purchasing of material, subcontractor
services and machines
4.4.1
Purchasing of material, subcontractor
78
4.4.6
Operational Control
Page 3 / 5
4.4.6
Operational Control
78
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ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
Revision
2
services
see page 75
4.4.2
IMS_28_Rev2
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4.5
see page 75
Purchasing of machines
(marchines and vehicles)
Design and development
79 - 80
4.4.6
Operational Control
4.4.6
see page 75
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4.6
Corrective action
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4.7
Checks and receptions, checking
status
2
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82 - 83
4.4.6
Operational Control
4.4.6
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2
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2
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84
4.7
Ckecks and receptions
84
4.7.1
Objective
84
4.7.2
Checking Status
4.8
Identification and traceability
Beneficiaries Property
84 - 86
4.4.6
Operational Control
4.4.6
Operational Control
87
see page 75
4.8
87
4.8.1
Objective
87
4.8.2
Safety (the handing and protection
of the products and performances)
88
4.8.3
Beneficiaries property
4.9
Control of Monitoring and measuring
devices
5.0
Measurement, analysis and
improvement
88 - 90
4.5
Checking
4.5
Checking
4.5.1
Monitoring and Measurement
4.5.1
Performance, measurement and
monitoring
91 - 94
4.5.1
4.5.1
monitoring
see page 91
95
see page 91
IMS_34_Rev2
Operational Control
see page 75
see page 75
IMS_32_Rev2
81
see page 75
see page 75
IMS_31_Rev2
Operational Control
5.0
Monitoring and measurement
5.1
5.2
Internal Audit
91
95
95 - 97
4.5.5
Internal Audit
Page 4 / 5
4.5.5
Internal Audit
98 - 100
IMM Overview
Date
1-Jun-11
ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
Revision
2
see chapter 5.2 from ISO 9001
IMS_35_Rev2
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5.3
Procedure in Case of construction
defects
4.5.1
see chapter 5.2 from ISO 9001
4.5.1
monitoring
see page 91
101
4.5.2
Evaluation of compliance
101
see page 91
4.5.2
see page 95
see page 95
4.4.7
Emergency preparedness and response
4.4.7
101
4..5.3
Nonconformity corrective and preventive
action
4..5.3
action
102 - 103
4.2
QH & SAS policy
This procedure is to be performed in
compliance with ISO 9001/2008
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5.4
The prevention of errors and remediation of the mistakes / continuous
improvement
4.2
See page 41
4.3.3
Objectives. Targets and programmes
See page 41
4.3.3
See page 54
4.5.3
Nonconformity, corrective and preventive
action
Management review
see page 53
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104
See page 54
4.5.3
This action shall be done in compliance
with OHSAS 18001
4.6
104
action
104
This action shall be done in compliance
with OHSAS 14001
4.6
Management review
104
see page 53
6.
Commercial accouting
105
6.1
The economic order of the order
performance / Project controlling
105
6.2
The handling of the entry invoices
105
6.3
The electronic processing of the
data (EDV)
106
6.3.1
Data back-up
106
6.3.1.1 Data back-up for the data server
106
6.3.1.2 Data back-up for the Workstation
106
Page 5 / 5
ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
1 – June 2011
Revision: 2
Page 1
Introduction
1.
This Quality Management Manual /
Environmental Manual / Health and
Safety Manual forms the IMF (Integrated Management Manual) of Heberger Constructii.
To avoid changes to all documents of
the former QMM and to preserve the
environment, both descriptions and
abbreviations (QMM and/or IMM as
well as QMF and IMF) are used and
remain valid and have equal meaning.
1.1
IMS_1_REV2.DOC2
Introduction
1.
HEBERGER Constructii S.R.L. as a modern
construction management company which offers in Romania all possible parts of construction works together with an “all- inclusive “ service for the customers who are interested to
invest in real estate in Romania
Introduction
HEBERGER Constructii S.R.L. as a modern construction management company which offers in
Romania all possible parts of construction works
together with an “all- inclusive “ service for the
customers who are interested to invest in real
estate in Romania
To assure, that these works are executed in a
modern “State of the art” manor, which includes
the obligation to organize and execute the
works in an “”Environmental” friendly way, Heberger Constructii has setup this “Environmental Manual” as a regulation to organize,
control and execute the necessary procedures
during planning and construction.
To assure, that these works are executed in a
modern “State of the art” which includes the obligation to organize and execute the works in a
“Healthy and Safety” secured way, Heberger
Constructii has setup this “Health and Safety
Manual” as a regulation to organize, control and
execute the necessary procedures during planning and construction.
The wide range of services of HEBERGER
Constructii S.R.L. include:
- design, general design
- building and civil engineering
- turn key construction
- industrial and system construction
- commune supply construction
- underground construction
- building rehabilitation and protection
- project and real estate development
1.1
The wide range of services of HEBERGER
Constructii S.R.L. include:
ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
1 – June 2011
Revision: 2
Page 2
2
2
See Appendix App_00 as list of external
documents and regulations
SR EN ISO 14001:2004 Systems of the quality
management. Requirements with user guide
All these documents form the basics for
the IMS manual
See Appendix App_00 as list of external documents and regulations
All these documents form the basics for the IMS
manual
IMS_2_Rev2.doc2
2
The normative references are the Romanian Law
319/2006
-Health and Safety Law,
-Governmental Decision 300/2006
-referring to minimal requirements on temporary
and mobile sites.
Together with the internal guidelines of Heberger
Constructii, they form the basics for the IMS
manual
ISO 9001
ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 3
3
Terms and Definitions
For the purpose of this manual, the following terms and phrases shall have the
following meanings:
Environment
- represents the environment including
the air, the water, the soil, the natural
resources, the flora and the fauna,
people and interactions between them.
Environmental aspect
– element of the activities, products, and
services which may interact with the
environment and has or may have a
significant impact on the environment.
Impact on the environment
– any alteration of the environment ,
positive or negative, partially or totally
resulting from the environmental
aspect of Heberger Constructii.
Environmental objective
– general environmental objective, resulting from the environmental politics,
which Heberger Constructii wants to
reach and which may be quantified
where applicable.
Environmental performance
–measurable results of the environ
mental management system, related to
the control of Heberger Constructii
over its environmental aspects, based
IMS_3_Rev2.doc2
3
Terms and Definitions
For the purpose of this manual, the following
terms and phrases shall have the following
meanings:
a) worker
any person employed by an employer,
according to the law, including students, pupils during their apprenticeship period, as well as apprentices and
other participants in the working process;
b) employer
any natural or legal person who has an
employment relationship with the worker and has responsibility for the establishment.
c) other participants in the
working process
persons that are in the establishment,
with the employer’s permission, for the
period of verification of professional
skills before and with a view to being
employed,
d) safety and health representative
any person elected, chosen or desig-
ISO 9001
ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 4
on the environmental politics, its
general and specific objectives.
Environmental specific objective
– detailed requirement of performance,
quantified if that is possible, applica
ble to the ensemble or only to a part
of it, resulting from the environmental
general objectives and which it may
be established and completed for
these goals.
Pollution prevention
– use of some processes, practices,
materials or products which hinder,
reduce or control the pollution,
which may include recycling, alteration
of the processes, control mechanisms,
the efficient use of the resources and
the replacement of the materials.
IMS_3_Rev2.doc2
nated by the workers or the company,
according to legal provisions, to represent the workers where problems arise
relating to the safety and health protection of workers at work;
e) prevention
all the provisions established and
measures taken or foreseen at all the
stages of work, with a view to avoid or
reduce occupational risks;
f) event
accident having produced death or
body injuries, occurred in the work or
whilst in an occupational activity, a
case of a person reported as missing or
a transport and road traffic accident, as
well as a case susceptible of an occupational disease or a work related disease;
g) accident at work
a violent injury of the organism, and also occupational acute intoxication,
occurring during work or whilst engaged in an occupational activity and
which leads to a temporary incapacity
to work of at least three calendar days,
invalidity or death;
h) occupational disease
illness occurring as a consequence of
practicing a trade or an occupation,
caused by physical, chemical or
biological harmful agents, specific to a
workplace, as well as by the overstressing of different organs or body
ISO 9001
ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 5
systems, in the work process;
i) work equipment
any machine, apparatus, tool or installation used at work;
j) personal protective equipment (PPE)
all equipment designed to be worn or held
by the worker to protect him/her against
one or more hazards likely to endanger
his/her safety and health at work, and any
addition or accessory designed to meet
this objective;
k) workplace
the place intended to house workstations
on the premises of the
establishment and any other place within
the area of the establishment to which
the worker has access in the course of
his employment;
l) serious and imminent danger of accident
– a concrete, real and present situation
for which only the initiating opportunity
is missing to produce an accident at
any moment;
m) vocational training
– training of an applicative nature, spe
cific to the trade or to the specialty
which persons are being trained in;
;
n) safety and health at work / (OSH)
– all the institutionalized activities aimed
at ensuring the best conditions for carrying out the work process, life protection, physical integrity, health of workers
IMS_3_Rev2.doc2
ISO 9001
ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 6
and of other persons participating in the
work process;
o) dangerous incident
– identifiable event, such as explosion, fire,
damage, technical accident, major
emissions of harmful substances, resulting from a malfunctioning of an activ
ity or of a work equipment and/or from
inadequate human conduct that had no
effect upon workers but might have had
consequences and/or caused or might
have produces injuries and/or material
damages;
p) external services
– legal or natural persons from outside
the establishment, authorized to carry
out protective and preventive services
in the field of safety and health at work,
according to the legal provisions;
q) light accident
- event having as a consequence superficial injuries that need only first aid
treatment and entailing temporary incapacity to work;
r) work related disease
– a disease caused by multiple factors,
to which some of the determining factors are of an occupational nature.
IMS_3_Rev2.doc2
ISO 9001
ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 7
4
Quality management system
4
Environmental management system
requirements
Main Environmental Management
elements are
The basic key elements of ISO 14001
(identical to OHSAS 18001 standard)
guidance are (see picture 1):
4
OH&S Management System elements
Main H&S Management elements are :
The basic key elements of OHSAS 18001
(identical to ISO 14001 standard) guidance
are (see picture 1):
POLICY
PLANNING
IMPLEMENTATION
& OPERATION
CHECKING &
CORRECTIVE
ACTIONS
MANAGEMENT
REVIEW
IMS_4_Rev2.doc2
Picture 1
ISO 9001
ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 8
1
1.1
The Company Heberger Constructii S.R.L.
Introduction
We build with competence
In a period of continuous change,
high requests are made for a continuous improvement with new combinations of experience, ideas and
innovations.
That is why we orientate ourselves in
the direction of the requirements of
the beneficiaries, establishing the
priorities for the continuous improvement of the quality and economies.
A constant rationalization and the
cost control accompany all the efforts, just as the optimal development of the contracts and the project
management oriented towards the
final result.
Our qualified professionally involved
collaborators have lead to a good
reputation of our company.
All the fields of the company profit
from the high standard and the wide
range of the services.
IMS_5_Rev2.doc2
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ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 9
HEBERGER-Constructii
S.R.L.
builds:
- for administrations and services
providers
- for production and commercial enterprises
- for science, culture and sports ob
jectives
- for the construction of residences
and private contractors
- for traffic
- for the management of the environment and sewage
For this HEBERGER Constructii
S.R.L. provides full support:
HEBERGER Constructii S.R.L. performs the planning and counseling
tasks as well as the performance in
all the construction fields. The qualified employees council the customers as of the building idea and up to
the development of the project. Our
engineers and construction superintendents provide the guarantee that
the requested workmen perform best
quality works. And after the finalization of the order our specialists remain at the disposal of the customer.
HEBERGER Constructii S.R.L. uses
IMS_5_Rev2.doc2
ISO 9001
ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 10
state of the art technology for the
design and performance.
HEBERGER Constructii S.R.L. has
experience in the development of
woks in extreme geographical and
climate regions too.
1.2
The wide range of services of
HEBERGER Constructii S.R.L. includes:
The scope of works which are regulated by this manual are
Architectural activities and building of
all kind of civil-engineering and turnkey projects.
IMS_5_Rev2.doc2
ISO 9001
ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 11
1.3
The satisfaction of the
beneficiary
The counseling and guidance of the
beneficiary before, during and after
the fulfillment of the contractual tasks
is for Heberger Constructii S.R.L. a
serious obligation.
All the employees are trained to take
the requests of the beneficiary seriously, even after the completion of
the contracts as well, to list them
exactly and to forward them to the
senior project managers and the
managing directors. The complaints
of the beneficiary, both before and
after the warranty period shall be
monitored without delay and efforts
shall be made to clarify the situation
and eliminate the complaint. This
also includes the verification that the
contractual claims are remedied.
The documentation of the claim is
also kept as basis for the measures
of improvement of the quality management system.
The irreproachable fulfillment of the
contractual agreements for a construction project is the most impor-
IMS_6_Rev2.doc2
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ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
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tant premise for the obtainment of
the satisfaction of the beneficiaries.
We permanently want to obtain the
best quality and to provide trust regarding the compliance with the
deadlines of the contracts.
In this respect it is deemed that the
contractual understandings also
include (may include) the subliminal
expectations of the beneficiary, such
as for example technical counseling,
recommendations regarding the
compatibility with the recognized
rules of the technique, the archiving
of the documents and others. Vice
versa we expect from our beneficiary
the secure fulfillment of their contractual obligations.
The evaluation of the satisfaction of
the beneficiary is not performed
upon the acceptance of the construction works only, but during the entire
business process, especially for:
-The technical check and the proc
essing of the tenders,
-The draw up of the offer and the
negotiation of the contract,
-The acceptance of the construction
programme and the drawings,
-The kick-off meeting with the beneficiary,
- Current site meetings (jour fix) and
IMS_6_Rev2.doc2
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ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
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other meetings,
-Intermediary acceptances, partial
acceptances, special acceptances
-The final acceptance and the handing over of the performed constructions
-The final acceptance after the warranty period.
For all the aforementioned steps, the
findings and agreements are kept in
writing in protocols, approvals, correspondence, drawings, surveys,
photographic documentation or others.
Thus the satisfaction of the beneficiary during the entire collaboration is
documented within the business
process.
The hand over and final hand over
after the warranty period are of a
particular importance, to which the
satisfaction of the beneficiary is documented usually by the draw up of
a protocol by the beneficiary (customer).
The management bodies in charge
shall be bound to monitor during the
business process and in a subsequent final reference all the particularities (positive and negative) regarding the satisfaction of the bene-
IMS_6_Rev2.doc2
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ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 14
ficiary and if such may be the case to
take steps for an internal discussion
in this respect for the initiation of
potential further actions.
In certain cases the beneficiary is
involved directly in regular meetings
(jour fix) or other meetings regarding
his satisfaction.
POST ACCEPTANCE RELATIONS
During the warranty period and even
thereafter, we want to remain partners with the beneficiary. In principle,
no maintenance and service agreements are concluded from our part.
We inform the customer regarding
the importance of concluding such
maintenance agreements.
The warranty deficiencies shall be
remedied directly and permanently
according to item 5.4 “Prevention of
errors and remediation of the mistakes / continuous improvement”.
The beneficiary receives against
confirmation all the user manuals,
documents of the manufacturer and
as-build plans for review. Furthermore, the beneficiary receives a list
of sub-contractors who have been
employed in the project.
IMS_6_Rev2.doc2
ISO 9001
ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 15
Objective and criteria
We want to convince the beneficiary
that the decision of concluding the
contract with us was a correct one.
The maintenance of the relations
with the beneficiary is the duty of the
management of the company and
the senior project managers.
The procedure of this chapter is
presented in detail in the procedural
instructions.
IMS_6_Rev2.doc2
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ISO 14001
OHSAS 18001
1 - June 2011
Revision: 2
Page 16
1.4
The monitoring and measurement
of the processes and product
1.4.1 The monitoring and measurement of the processes
Element significance
By the measurement and supervision of the acquisition, preparation
and execution of projects the
achievement of the quality objectives
of the company is documented and
the continuous improvements of the
processes become visible.
Objectives and criteria
The assessments – and where possible – the measurements of the
selected processes are performed
for reaching the objectives defined
by quality and business.
The respective formulations of the
objectives shall be valid as criteria.
Responsibilities
The management of the company as
well as the persons in charge of the
element is competent for the establishment of the processes, which are
subject to a deeper consideration by
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special evaluations and/or measurements, in order to prove the
reaching of the fixed objectives or
the performance of the improvements.
Description
The evaluations and measurements
of the process performances are
carried out by establishment of the
following criteria:
- quality (= fulfillment of the
contractual obligations),
- the compliance of the construction
times planned and/or contracted,
- the compliance of the framework
for planned and/or contractual
costs,
- the improvement in the technical
performance and/or in the organ
izational development of the con
struction tasks.
1.4.2 The monitoring and measurement of the product
By the measurement and supervision of the products, the correspondence between the construction
performances, namely the performance of the subcontractors and the
materials delivered under the con-
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tractual provisions is documented.
The objective of the document is the
proof of the fulfillment of the contractual obligations. The criteria are the
Bill of Quantities, the contract specifications, the normative agreed in the
contract, technical regulations and
the valid conditions of the authorities
and the legal provisions.
Responsibilities
The management is responsible for
the preparation and conclusion of
construction contracts (incl. warranty) and is competent for the performance of the measurements and
the supervision of the products (=
construction works) including the
necessary documentations.
Description
The measurement and supervision
of the construction works / performances in order to prove the correspondence with the contract specifications as well as with the valid
regulations shall be performed according to the contractual provisions,
valid technical rules and the acknowledged engineering stage as
well as the official/legal provisions.
Other regulations for the measurement and supervision of the con-
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struction works / performances can
be implemented by the management
of the company, responsible for the
project of Heberger Constructii
S.R.L..
The performance of the measurement and supervision shall be performed within the current management of professional control in the
construction process, acceptances of
performance and materials, current
site meetings (e.g. Jour fixe), and
special acceptances and special
commissioning respectively, own or
external surveillance as well as the
control board of the site by the beneficiary.
The results are documented in the
site papers and in other documents
as well.
The procedure for the management
of the documents is described in
detail in the procedural instructions.
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1.5
1.5.1
User Instructions
Distribution, stage of the changes
The distribution of the quality
management
The original exemplar shall remain
with the Quality Management
Responsible (QMR)
Every employee shall receive a copy
of the integrated management manual (IMM). All IMM granted to the
employees shall be subject to the
change obligation. The change requests shall be subject to QMR,
which also processes the necessary
changes by chapters and sends
them to the “owners” of the IMM.
Every “owner” shall be liable for the
change appeared in the IMM.
The stage of the changes / the re
cords of the changes
The changes of the IMM shall be
performed exclusively for every
chapter, which means that on request a complete chapter will be
changed. Therefore the date will be
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changed and in place of “revision 0”
appears “revision 1” and revision 2”
respectively etc.
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1.5.2
Abbreviations
Ben
Beneficiary
BQMM Quality management
manual for the beneficiary
CAD Computer Aided Design
ComDep Commercial department
CP
Construction programme
Dep
Department
Doc
Document
EHS Enviornment, Health and
Safety
ER
Element responsible
EST
Estimation
GenCon General Contract
Conditions
GRA
Generic Risk Assessment
H&S Health and Safety
IMM
Integrated Management
Manual
IMR
Integrated management
responsible
IMS
Integrated management
System
IT
Electronic data processing
JV
Joint Venture
MD
Managing Director
MR
Management Review
MRO Management Review Order
PI
Procedural instruction
PIC
Person in charge
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PM
PPE
Project Manager
Personell Protectiv
Equipment
Pro
Project(s)
QM
Quality management
RFT
Romanian fee table
RN
Romanian Normatives/
Regulations
Specs Specifications
SPM Senior Project Management
SO
Site organization
Sub
Subcontractor
SV
Site supervision
THSI Territorial Health and
Safety Inspectorate
TO
Technical Office
WI
Work instruction
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1.5.3
The Explanation of the symbols of
the performance diagram
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2
Liability of the management and
quality management system
2.1
Beneficiaries focus
The management of Heberger Constructii S.R.L. undertakes to address
their entrepreneurial activities to all
interested parties. Out of these we
especially mention:
-
Beneficiaries,
Owner(s) / shareholders,
Employees,
Suppliers and subcontractors,
The public, the authorities, special interest
groups.
The orders are performed according
to the legal provisions valid officially,
to the terms of the concluded
agreements as well as to the acknowledged rules of the technique,
supervised during the performance
by the subcontractors.
The management of Heberger Constructii S.R.L. shall make sure that
the legal regulations in force and the
official regulations are known and
that trainings are performed for the
recognized rules of the technique.
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The draw up of the job tasks in Heberger Constructii S.R.L. is made in
the form of processes, which coincide with the known steps for winning the contracts and for the performance of the construction works.
The guidance of these processes
follows the establishment of the objectives which derive from the processed construction orders (= technical objectives) as well as from the
entrepreneurial requirements (=
economic objectives).
To remain competitive, the enterprise processes are subject to the
continuous improvements both in the
technical field as well as in the commercial field. The efficiency of the
improvements is subject to further
assessments.
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2.2
Quality objectives - Policy
Please see the following until
4.2
Please see the following until page 31
and page 41
4.2
OH& SAS Policy
Please see the following until page 31 and
page 41
page 31
1.
The satisfaction of the beneficiary
What we want:
The orientation towards the beneficiary represents a priority for us.
This means:
The level of quality of our performance is established by the beneficiary. His appreciation is important for us. Every
employee is the partner of the beneficiary. The promises made to the beneficiary must be complied with.
We obtain it by:
Promises are made to the beneficiary only when they can be complied with. We look for a partnership collaboration
of high trust with the beneficiary. In this respect we orientate in the direction of the demands of the beneficiary and
put on the first place a high standard of the performance and a wide range of services for the continuous improvement of the quality, economy and for the counseling of the beneficiary.
Success is measured as follows:
We expect a large number of faithful beneficiaries and subsequent orders, recommendations from the part of the beneficiaries.
2.
Increase of the competitiveness
What we want:
We want to be competitive by handling well the costs and the processes.
This means:
The continuous perfection with new combinations which come from experience, ideas and innovations.
We obtain it by:
The consistent rationalization of our performances and the cost control of the activities. The most modern technologies applied to the design and execution, the understanding of the context, of the professional knowledge and the
desire of permanent improvement, the exchange of knowledge and experience, the professional personal and production development.
Success is measured as follows:
The turnover, the result of the company
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3.
We want to improve ourselves permanently
What we want:
We strengthen our strong points and minimize our weak points.
This means:
The continuous improvement of the quality and economy. Being prepared for a continuous improvement, we want to
optimize the performance of the works on the site and in administration, learning from mistakes.
We obtain it by:
By analyzing the mistakes, considering proposals, which can be applied in practice, the quick transposition of the
recognized possibilities for improvement.
Success is measured by:
The number of improvements performed and the minimization of errors.
4.
Solid presence on the market
What we want:
A long term success and a solid partnership with our beneficiaries, suppliers and employees.
This means:
A continuous and assessable company policy, an assessable partner for the beneficiaries, suppliers and
employees. Long term employment.
We obtain it by:
Strategic entrepreneurial planning, investments, entrepreneurial culture, continuous improvement of the personnel.
The positive evolution of all indicators in the company, minimization of fluctuation of the employees.
5.
Behind the quality is the management
What we want:
To establish our quality related expectations and to adopt them at all levels of the company.
This means:
The management of the company and each member of the management undertakes to monitor the daily activity
according to the established quality policy.
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We obtain it by:
The establishment of quality related objectives, guiding and motivating the employees to obtain the quality objectives, granting trust to the employees, establishing clear tasks and responsibilities.
The satisfaction of the employees (minimization of fluctuation of the employees), the willful participation to trainings
and employee surveys.
6.
Satisfied employees
What we want:
Motivated and professionally qualified employees who promote the reputation of our company.
This means:
Every employee is liable for the quality in his field of activity and is involved in the decision taking
process. By understanding the connection. the team spirit and the satisfaction of the employees are stimulated.
We obtain it by:
Recognizing the mistakes and learning from them, the training of the employees, the stimulation of the team work,
the participation in the results, the clear establishment of the powers and responsibilities. The task of the employees
is to support one another in a collegial manner.
The climate within the company, decreasing the quota of errors, the positive thinking.
7.
The avoidance of mistakes instead of the remediation
What we want:
the improvement of the quality of our work and the avoidance of mistakes instead of their remediation.
This means:
The avoidance of mistakes instead of their remediation. To minimize the errors by analyzing the results
and learning from the mistakes.
We obtain it by:
QM-System (quality management system): Using the knowledge obtained by experience to avoid errors. Identifying
the reason of the errors by analysis and taking measures for the avoidance of such errors in the future, best possible
preparation of the work, the pronouncement of clear unequivocal decisions, the use of standardized procedures
(forms, control lists, regulations, etc), the analysis of the errors made in order to avoid the repeating thereof in other
fields.
The audit result, costs due to errors, guarantee costs.
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8.
Decisions based on facts
What we want:
To orientate our decisions towards objective data and criteria. To take decisions on time.
This means:
The resolutions must be practicable. We must follow the evolutions and trends.
Receptivity towards the new technologies.
We obtain it by:
Providing of information and knowledge as basis for the decisions (e.g. specialized literature, visiting fairs, internal
company statistics, market surveys) and taking important decisions in time.
less number of wrong decisions. The introduction of new techniques in due time. Quicker decisions.
9.
Liability for the company and the environment
What we want:
Taking over of liability for the society and the environment.
This means:
Our company is reliable through a positive image and by taking the responsibility in actions,
by being open for new technologies and considering the protection of the environment.
We obtain it by:
Supporting approaches for improvements, collaboration in committees and commissions, the participation in company events, the compliance with the laws, provisions and directives. Providing the possibilities to use environmental
friendly construction materials. Minimize the use of natural raw material and of power.
Positive reports, a positive image, surveys.
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10.
Success by partnership
What we want:
The maintenance of partnerships with the beneficiaries, suppliers, subcontractors ,
employees, JV partners and bank partners.
This means:
Bilateral benefits from partnerships, the establishment of long term collaborations with partners, increase of the
range of performances by partnerships.
We obtain it by:
Performance, open dialogues with our partners, maintenance the relationships. the assessment and selection of the
partners, our own availability for action which makes us interesting as partner to others.
The number of partnerships and their duration.
11.
Quick action
What we want:
The quick fulfillment of the requirements and expectations of the beneficiaries.
Timely reaction to the changes in the market.
This means:
The quick transposition of the requirements and expectations of the beneficiaries. The quick adaptation to the modified market requirements, products, legislation, competition, circumstances. Ensuring and maintaining the priority
with respect to the competition.
We obtain it by:
Quick flow of information, reducing of the action time within the company, the issuance of internal reports, the quick
remediation of defects, the assurance of a continuous communication with the partners, the representation of employees (in case of illness, absence), the compliance with the agreements and commitments.
Shorter times of remediation of defects, minimizing the number of overrun deadlines and less time required for
changes. Quick decisions.
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2.3
Quality management system and
documentation
2.3.1
This element must be able to ensure
that the organization premises are
offered so that the established quality conditions can be definitely fulfilled. The basis for it is represented
by the integrated management manual. The procedure for the change of
this document is described in this
chapter.
Objectives of the element and criteria
This element must compulsorily and
unequivocally regulate the responsibilities and activities of the persons
in charge of the chapter, element
and process. The key processes of
the fields which influence the quality
must be represented systematically
and transparently so that it is ensured that, the:
- system is understood, performed,
maintained and efficient,
- products really meet the conditions
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4.1
The procedure describes the way
where the environmental aspects are
identified and followed in accordance
with the specific activities of Heberger
Constructii according to the domain as
defined by its management system
that it may be controlled and influenced taking into account the planned
developments.
In this procedure was also taken into
consideration the environmental aspects generated by the suppliers of
equipments and services.
This management system shall be
equivalent to the requirements of ISO
9001:2008.
4.1
Heberger Constructii establish, document,
implement, maintain and continually improve
the management system in accordance with
the Romanian H&S Law 319/2006 and Governmental Decision 300/2066 that represent
the standards, and give the main direction and
the way of implement them into the daily work
in all parts of business.
This management system shall be equivalent
to the requirements of ISO 9001:2008.
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and expectations of the beneficiary,
- employees are motivated in the
performance of quality,
- satisfaction of the employees is
high and ensured respectively,
- errors are minimized in the future,
- knowledge is obtained from the
mistakes that are made and improvement measures are implemented,
- long term relations are established
and maintained with the subcontractors,
- only subcontractors and suppliers
which can ensure the required
quality on time are considered.
The purpose of this element is to
obtain a functional quality management system, active, which responds
to the necessities and conditions of
the company.
The principle construction of the
element is presented in the following
drawing:
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The efficiency of the system is appreciated by means of the “internal
audit” as well as by the Management-Review.
In the lists made available by us we
indicate the relations between our
own chapters for quality management (with every own number of the
quality management manual) and
processes in compliance with regulation ISO 9001:2008.
- see appendix 9001_App_01
– Liability for elements
Outsourced Processes
Designing and building.
Selection of subcontractors and the
control of these processes is described in more detailed in chapter
4.4 and Process-Instruction PI 0409.
This control does not absolve our
organization of the responsibility of
conformity to all beneficiaries, statutory and regulatory requirements.
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2.3.2
4.4.4
activities
4.4.5
Element significance– Objectives and
criteria
4.4.5
Control of documents
Maintain controlled, up-to-date and readily
accessible versions of the specific documentation and information aligned with the
IMM. Documentation and data shall be
available in all locations where required
and to all who require them during emergencies. Records of safety audits and
incident investigations shall be stored in
proper files.
Control of documents
Maintain controlled, up-to-date and readily
accessible versions of the specific documentation and information aligned with the IMM. Documentation and data shall be available in all
locations where required and to all who require
them during emergencies. Records of safety
audits and incident investigations shall be stored
in proper files.
This element regulates the approval
and the issuance of all the documents
and data, as well as the handling thereof, the liability for changes and the
manner of preservation.
Documents and data kept for legal or
knowledge preservation purposes shall be
suitably identified and confidential records
stored securely, e.g. environmental
records
Documents and data kept for legal or knowledge
preservation purposes shall be suitably identified and confidential records stored securely,
e.g. medical records.
Documentation requirements
4.4.4
activities
Documents and data management
Definitions:
a) Document - designates any written
instrument.
b) Data – designates coded information, located on a data support, regarding facts and processes which are
outside the drawing system used.
General records must be obtained by
means of a process and the possibility
of following the documents and data,
the subordination, the detection and
processing thereof must be simplified.
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Documents and data management
The manner of action for the management of the documents and data
is described in detail in the chapter
with procedural instructions.
See also Appendix 9001_App_02
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see also Appendix 9001_App_03
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2.3.3
Control records
This subchapter describes the measures of the constructive performance
and of the production respectively,
which lead to the protection against
loss and preservation during the contractually established relation or submitted to the beneficiary according to
the agreement of the quality related
records gathered appropriately.
Such documentation represents a
condition which makes it possible to
monitor and identify the quality related
documents.
According to DIN ISO 9001:2008
(“Management of the records”),
the records must be drawn up and
kept in order to make available a proof
of the compliance with the requirements and of the efficient operation of
the quality management system. The
records must be readable, easy to
recognize and easy to find. A documented procedure must be set up for
the identification, filing/archiving, protection against loss, possibility of refinding, duration of archiving and/or
the access to records.
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4.5.4
Control of records
4.5.4
Control of records
This must follow the QM procedure, as a
common procedure for all our documents
and records.
This must follow the QM procedure, as a common procedure for all our documents and records.
Persons with ability to check any kind of
environmental records are :
Persons with ability to check any kind of H&S
records are :
- IMR
Who will in case delegate part of his
responsibilities to others, which will be
nominated in time.
- IMR
Who will in case delegate part of his responsibilities to others, which will be nominated in
time.
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Purpose
The establishment of measures to
record the quality requirements properly, the protection against loss and
the filing/archiving within the contractual or legal terms or the submittal to
the beneficiary according to the
agreement.
Powers
The management of the company
orders the necessary measures for
filing / archiving (place and term).
Every senior project manager and/or
project manager is liable for the accomplishment, if construction related.
Other responsibilities can be found in
the template made available.
Procedure
The quality records management procedure is described in detail in the
procedural instructions.
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See also Appendix 9001_App_04
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4.2
Heberger Constructii´s environmental
general policy refers:
1) to prevent bad influence to the environment caused by the daily business of
Heberger Constructii
2) to comply with the legal requirements
specified in the Romanian Law and the
international guidelines
3) to document, implemented and maintain all executed works concerning
environmental Policy
4) to verify that this IMS is communicated
to all persons working under the control
of Heberger Constructii SRL
5)the IMS is reviewed periodically in order to cover all risk in the activity of Heberger Constructii
6) to execute continuous improvements
of the company’s management system
(IMS)
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4.2
OH& SAS Policy
Heberger Constructii´s H&S general policy
refers :
1) to prevent injury and bad health to everybody who is involved in the daily business of
2) to comply with the legal requirements specified in the Romanian 319 Law and the GD
300/2006 -to which the company subscribe
3) to document, implemented and maintain all
executed works concerning H&S Policy
4) to verify that this IMS is communicated to all
persons working under the control of Heberger
Constructii SRL
5) the IMS is reviewed periodically, in order to
cover all risk in the activity of Heberger Constructii
6) to execute continuous improvements of the
company’s management system (IMS)
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4.4.1
Resources, roles,
responsibility and authority
Heberger Constructii SRL will allocate the
necessary resources, that include
human resources with specialized skills,
creating the necessary infrastructure in
order to obtain an valuable system of
work, able to improve the environmental
protection on daily basis, the necessary
technology and the financial resources.
Roles and responsibilities for all Heberger
Constructii’s operations are:
Managing Director or any person
nominated by him
-He takes part in the definition of a general line of management
-He participates in the definition of a policy
for environment/quality
-He supplies for the adequate resources
-He analyses the good operation of the
integrated system environment quality
-He approves the matrix of responsibilities
By interior decision, he appoints the representative of the integrated management
with the special responsibility of ensuring
that the system of integrated management
is adequately implemented and it is operating in accordance with the requirements
for all the sections of activity of the company
By an internal decision he appoints the
responsibles with the management of the
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4.4
Implementation and operation
4.4.1
Resources, roles,
responsibility, accountability and authority
Heberger Constructii SRL will allocate the
necessary resources, that include
human resources with specialized skills, creating the necessary infrastructure in order to obtain an valuable system of work, able to improve H&S on daily basis,, the necessary technology and the financial resources.
Roles and responsibilities for all Heberger Constructii’s operations are:
EHS Manager
The EHS manager is expected to provide H&S
operational support to all areas of the Business.
This person will work closely with the PM in
assuring that the Incident and Injury Free vision
remains constant in all activities undertaken.
Other responsibilities include:
-Ensure that all Project Manager understand
and assure that these standards are being followed on all projects within the region. --Provide
corporate Safety support to all members of the
staff
-Communicate all relevant EHS reports and
relevant communications to all Business Unit
Heads and Business Unit Safety Managers.
-Chair and lead a twice-yearly EHS Managers
conference to track progress against the corporate vision and agree actions directed to implement and improve the Minimum Operational
Standards specified in the Health and safety
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waste
He participates in the definition of the
objectives, targets and programs for the
environmental management
The insurance of the conformity with the
applicable legal provisions and other
stipulations where the company joins in
The promotion of continual improvement
He participates in the definition of a general guideline of management
He participates in the definition of a policy
for environment/quality
He supplies for the adequate resources
The analysis of the operation of the environmental system
-He participates in the definition of the
objectives, targets and programs for the
management of environment/ quality.
-He ensures the conformity with the applicable legal provisions and other requirements where the company joins in
Promotion of continual improvement
-He allots financial resources necessary
for infrastructure
Representative of the Integrated
Management System (IMR)
-The insurance of the conformity with the
requirements of the integrated management system
-Supervision of all performances of integrated management system
-He evaluation of the conformity with legal
provisions
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plan applicable to each region.
-Lead EHS teams and ensure they understand
the Minimum Operational Requirements.
-Act as the contact point between the corporate
EHS Department and the individual Business
Unit Safety Mangers in relation to all issues
relating to policy and procedures.
-Assist in ensuring the Business Unit complies
with the Health and Safety Plan and assist the
Project manager in monitoring compliance.
-Communicate regularly with the Business Unit
on all issues relating to this document and advise on corrective actions when necessary.
-Collect data and information for internal and
external publication of EHS achievements.
-Assist in the investigation of all major accidents
and ensure that lessons learned are published
and circulated.
-Assist the Project Manager in setting EHS Objectives for Business Unit Heads on a yearly
basis.
-Review this document along with the Project
Managers every twelve (12) months and update
where necessary.
-Liaise with Business Unit Mangers on EHS
Staff resource issues including identification of
appropriate staff H&S structures and appropriate H&S Personnel.
-Recognize good practices and acknowledge
success.
Project Manager
As Project Manager, the person is expected to
show visible leadership in the area of H&S at all
times within the remit of his / her project and
ensure that the H&S proactive vision remains
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-Preparation of the analysis effectuated by
the direction
-Communication with the control bodies
-Participation in the external communication
-He elaborates the matrix with responsibilities.
-He makes sure that the requirements
referring to the integrated management
system are established, implemented and
updated according to the stipulations in
force
-He makes sure that the reports concerning the performance of the integrated
management system are presented to the
management of the highest level in order
to be analysed and improved
To appoint a responsible for the Administration of the Waste, who has to
-Supervise the selective collection of the
waste
-to ensure the adequate records and
administration of the waste
ComDep
-keeps a record of all electronic equipments from the endowment of the company
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constantly alive in all activities undertaken within
that particular Business Unit. Other responsibilities include:
-Establish Business Unit regular H&S meeting.
-Ensure the achievement and implementing the
Health and Safety Plan on the project.
-Carry out site visits to evaluate progress
against the Health and Safety Plan. Implement
corrective actions where necessary.
-Train and manage key operational and EHS
staff in the project.
-Ensure that EHS achievement in his / her Business Unit are regularly reported both internally
and externally.
-Assist / Review the investigation of all accidents. Ensure a proactive response to accidents
and visibly assist the project teams to identify
and implement corrective actions as well as to
report incidents promptly.
-Comply with the EHS policy.
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4.3
Planning
4.3
4.3.1
environmental aspects
4.3.1
Planning
Hazard identification, risk assessment and
4.3.1.1 Introduction
4.3.1.1.1 Introduction
Based on the HSS procedure for Risk AssessBased on the existing Romanian law
ment HEBERGER CONSTRUCTII SRL has
HEBERGER CONSTRUCTII SRL has
developed this Generic Risk Assessment
developed this environmental manual as
part of the IMS
(GRA).
This GRA will be used as GUIDANCE for
This GRA will be used as GUIDANCE for the
the daily work
Subcontractors.
Each Subcontractor must submit a Works SpeIdentification of the environmental ascific Risk Assessment (WSRA) for the works
pects of the company
awarded to them, based on the methodology
they intent to employ for each specific work
Identification of the environmental aspects
(method statement).
in accordance with the domain of the activity of the company, which may be con4.3.1.1.2 SCOPE
trolled and influenced taking into considThis GRA includes all major activities identified
eration the new planned developments for
at design phase. Subcontractors performing
the proposed activities. Inside the present
their WSRA have to include any other activities
procedure they are taken into consideranecessary to complete their scope.
tion the following:
- air emissions
4.3.1.1.3 Objectives
- water discharges
- discharges on soil
The objective of this GRA is to have promptly
- use of raw materials and natural and
before any activities starts a good assessment
natural resources
of hazards will appear in the Project during the
- use of energy
construction and the safety systems and meas- issued energy, for example: heat, radia
ures employed/needed to reduce risk to accepttion, vibration,
able standards.
- waste
- physical qualities, such as:
dimensions, forms, colour, aspect
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Identification of the aspects with special 4.3.1.2
impact on environment, both positive and
negative will be achieved in four stages:
- selection of the activities of the com
pany, for this identification stage a flow
diagram will be achieved viewing the
accurate identification of the environ
mental aspects
- identification of the environmental as
pects in situations of normal and abnor
mal operation (starts-interruptionsmaintenance)or in the situations of emer
gency where the personnel of the com
pany must promptly answer to the situa
tion.
Inside this stage the next environmental
aspects may be identified :
- emissions in the atmosphere,
- waste generation,
- soil and groundwater
- contamination,
- use of raw materials and natural re
sources ,
- use of energy,
- noise generation
- identification of the environmental im
pacts, real or potential, negative or posi
tive, that may be associated for each
environmental aspect
- taking into consideration of the aspects
referring to the used goods and services
and those referring to the delivered prod
ucts and services
IMS_17_Rev2.doc2
GENERIC RISK ASSESSMENT (GRA)
The attached GRA is a product of the best effort
and judgement at the time of execution.
This is a guidance for all employed worker and
also Subcontractors to understand at very early
stage risks expected to be involved in the project. It is expected that all Subcontractors based
on their experience in similar projects and/or
works have a good understanding about the
risks expected in such activities as well as the
measures needed to eliminate hazards and or
minimise or control risks.
It is the Subcontractors’ own liability and contractual obligation and responsibility to perform
a Works Specific Risk Assessment (WSRA) as
defined in the relevant HSS procedure for Risk
Assessment.
NOTE 1.
Safety Helmets, Safety Shoes, Overall and
glasses are not mentioned in the safety measures’ column, because their use is mandatory
for all works, CONTINUOUSLY. Other PPE
required per case are noted.
NOTE 2.
The format of the GRA offers a review toll of the
GRA. The same can easily be adopted by the
Subcontractors for the WSRA.
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Inside the list of the activities, products
and services with environmental impact,
will be in the appendage, inventoried and
analysed the following environmental aspects:
- origin, nature and size regarding the
emissions in the air, noise, vibrations,
smells, waste flow
- origin, nature and the intensity of any
pollution of soil and underground waters
- energy consume, raw materials and
other materials
- the existence, the way of use depositing,
handling, transport of common and dan
gerous waste
- aspects limiting with the problematic
concerning the security and health of the
employees.
- other aspects or potential dangers for
the environment
The aspects referring to the activities ,
products and services are the following:
- transportation
- environmental performance and the prac
tice of the contractors and suppliers
- waste management
- distribution, use and the end of life dura
tion of a product
- extraction and distribution of raw mate
rials and of natural resources
- distribution, use and the end of life dura
IMS_17_Rev2.doc2
IMPORTANT
The Subcontractors should consider the GRA
(at the bid stage).
A Subcontractor should submit a Works specific
Risk Assessment (WSRA) for the works
awarded to them prior to commence activities
on site.
This obligation has to be fixed in the subcontractors work contract
For details on Risk Assessment, the Subcontractors have to refer to the relevant H&S procedure.
For GRA please see Appendix 18001_App_01
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tion of a product
- natural ecosystem and bio-variation
Inside the evaluation grid of the environmental impacts, they are taken into consideration the operational stages of the
outfits, as it follows:
-processes of the company within normal
conditions of operation
-processes of the company within abnor
mal conditions of operation (start and
interruption of the special outfits, testing
operations after capital repairs, special
operations for maintenance)
-predictible interruptions, for emergency
situations or disasters
Determination of the significant environmental aspects will be achieved in depending on the following characteristics:
-evaluation of the importance of the im
pact taking into consideration the gravity
of the impact , the size of the impact, the
duration of the impact, the sensivity of the
environment, the probability of occur
ance, control means on the impact
-concerning of the concerned parties
-existence of the legal provisions and
regulations
After the evaluation of the environmental
aspects for the activities, it will be drawn
up by the representative of the integrated
IMS_17_Rev2.doc2
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management system of the quality of the
environment, and it will be approved by
the managing director, the plan and the
program for prevention and/or intervention.
Identification of the environmental aspects on building sites
Identification of the environmental aspects
in accordance with the specific of the work
which this may control or influenced taking
into consideration the new planned developments for the recommended activities
Identification of the aspects with special
impact on the environment, both positive
and negative, which will be achieved in 4
stages:
- identification of the environmental as
pects within situation of normal and ab
normal operation (starts, interruptions,
maintenance)or for emergencies where
the personnel of the company may
promptly answer to the situation Inside
this stage the next environmental aspects
may be identified emissions in the at
mosphere, waste generation , soil and
groundwater contamination use of raw
materials and natural resources , use of
energy, noise generation, etc.
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-identification of the environmental im
pacts, real or potential, negative or posi
tive, that may be associated for each
environmental aspect
-taking into consideration of the aspects
referring to the used goods and services
and those referring to the delivered prod
ucts and services
Inside the list of the activities, products
and services with environmental impact,
will be in the appendage, inventoried and
analysed the following environmental aspects:
-origin, nature and size regarding the
emissions in the air, noise, vibrations,
smells, waste flows
-origin, nature and the intensity of any
pollution of soil and underground waters
-energy consume, raw materials and other
materials
-the existence, the way of use,depositing,
handling, transport of common and dan
gerous waste
-aspects limiting with the problematic con
cerning the security and health of the
employees.
-other aspects or potential dangers for the
environment
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The aspects referring to the activities ,
products and services are the following:
-transportation
-environmental performance and the prac
tices of the contractors and suppliers
-waste management
-distribution,use and the end of life dura
tion of a product
-extraction and distributon of raw materi
als and of natural resources
-distribution, use and the end of life dura
tion of a product
-natural ecosystem and bio-variation
Inside the evaluation grid of the environmental impacts, they are taken into consideration the operational stages of the
outfits, as it follows:
-processes of the company within normal
conditions of operation
-processes of the company within abnor
mal conditions of operation (start and i
interruption of the special outfits, testing
operations after capital repairs, special
operations for maintenance)
Determination of the significant environmental aspects will be achieved in depending on the following characteristics:
-predictable interruptions, for emergencies
or disasters
-evaluation of the importance of the im
pact taking into consideration the gravity
of the impact , the size of the impact, the
IMS_17_Rev2.doc2
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duration of the impact, the sensivity of the
environment, the probability of occur
ence, control means on the impact
-concerning of the concerned parties
-existence of the legal provisions and
regulations
After the evaluation of the environmental
aspects for the activities, it will be drawn
up by the representative of the integrated
management system of the quality of the
environment, and it will be approved by
the managing director, the plan and the
program for prevention and/or intervention.
4.3.2
IMS_17_Rev2.doc2
legal and other requirements
The legal requirements are specified in
the Romanian Law
(see Appendix 14001_App_01)
4.3.2
legal and other requirements
The legal requirements are specified in the Romanian Law
(see Appendix 18001_App_02)
Heberger Constructii SRL is committed to
implement, maintain and update so often
it is necessary the Prevention and Protection Plan, and update these when it is
necessary.
Heberger Constructii SRL is committed to implement, maintain and update so often it is necessary the Prevention and Protection Plan, and
also the Security and Health Plan, and update
these when it is necessary.
The contains of this plans will be communicated to all the workers in and on
Heberger Constructii´s projects, or working under our control such as the subcontractors, or other relevant interested parties.
The contains of this plans will be communicated
to all the workers in and on Heberger Constructii´s projects, or working under our control such
as the subcontractors, or other relevant interested parties.
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4.6
Management Review
Each project should regularly formally review
environmental protection performance of
4.6
Management Review
Each project should regularly formally review health
and safety performance of Heberger Constructii
(on at least twice a year)
(on at least twice a year)
and develop plans to drive improvement.
and develop plans to drive improvement.
Each project is required to submit the minimal
legal requirements, which will form the basis of
annual reporting.
IMS_18_Rev2.doc
Each project is required to submit the minimal legal
requirements, which will form the basis of annual
reporting.
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4.3.3
Objectives, targets and programmes
For objectives, targets and programmes see page 27 until page 31
4.3.3
Objectives and programmes
The main objectives is to prevent accident, incident and injury in our activity, for these we are
committed
-to implement all the minimal requirements
given by the law,
-to assure that these are followed and continuous improved .
-To achieve these goals in Heberger Constructii
SRL activity’s
-to develop own programs
-to watch over the activity from these point of
view.
For further more information see page 27
until page 31
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2.4
Responsibility, authority and
4.1
see page 32
Powers and authorizations of the
persons in charge of the process
- The process contents are established in the manual workshops and
are discussed with the internal customers and the process user;
- the contents of the process and the
transposition concept are made
known;
- the processes set out in the quality
manual are implemented in practice;
- the processes are changed taking
into consideration the objectives of
the element and the quality objectives proper to the enterprise;
- the processes with internal customers and users are improved taking
into consideration the customers’
wishes;
- the objectives of the process are
clarified together with the owner of
the element.
2.4.2
4.1
see Page 32
Communication
2.4.1
persons in charge of the element
IMS_20_Rev2.doc 2
4.4.1
authority
see page 42
4.4.1
authority
see page 42
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- the establishment of the element
process.
- the appointment of the process
owner.
- the discussion regarding the powers
and authorizations with the process
owner.
- the clarifications of the differences of
interests regarding the process contents in manual workshops between
the process owners and the internal
customers
- dissemination of information regarding the contents of the element and
the transposition concepts.
- monitoring the implementation of the
processes set out in the quality manual.
- the performance of the dialogue with
the process owners in order to establish the necessary changes.
- the efficient transposition of the
house objectives from the REAL
STATUS analysis or from manual
workshops.
- the maintenance, update and optimization of the element with the users
responsible for the process and the
process customers.
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- the clarification and description, in
the quality manual, of the objectives
of the element/process with the persons in charge of the process.
- the assessment of the performance
of the objectives of the element/
process and the notification of the
person in charge of the quality.
2.4.3
persons in charge of the quality
The person in charge of the quality of
the enterprise shall have the following tasks, powers and authorizations:
- the establishment of the efficacy and
economies of the quality management system by means of audits and
general observations, the discussion
and implementation of the appropriate measures in the management
circle, namely proposals for improvement and the determination of
a decision at management level,
- the development and implementation
of an audit plan,
- to be a discussion partner for the
quality management system for customers, certification bodies
- to take measures to promote quality
and quality awareness (e.g. by meetings with the employees, talks etc),
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- start incentive and support for the
implementation of the new and economic measures for quality as well
as the checking of the efficiency
thereof,
- to ensure the update and transposition of the quality management manual,
- to regularly provide to the entire
management of the enterprise an
overview regarding the quality management system,
- to introduce and to supervise the
improvements regarding the entire
quality management system,
- to monitor and to appreciate the performance of the quality management
projects
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see Appendix 9001_App_05
.
See Appendix 9001_App_06
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4.4.1
4.4.2
Authority
see page 42
Heberger will provide its employees with
the necessary information and training to
carry out their respective roles and responsibilities as outlined within this document. The training requirements outlined
herewith represent minimum
Managing Director
-He identifies in accordance with the policy of the company within the domain of
the management, the strategy regarding
the selection, instruction, training, promotion of the personnel, depending on the
immediate and the long term necessity.
-He organizes the instruction in the domain of the integrated management of the
company
Project manager
-He communicates to the responsible for
human resources the necessity for instruction in terms of integrated management with the purpose of the achievement
of the program of instruction in accordance with the standards in force.
IMS_20_Rev2.doc 2
4.4.1
4.4.2
Resources, roles, responsibility and authority
see page 42
Training
Heberger will provide its employees with the necessary information and training to carry out their
respective roles and responsibilities as outlined
within this document. The training requirements
outlined herewith represent minimum
Requirements, which are considered appropriate
for the project. However, this may vary as a result
of a project with special training needs or due to
changes / updates to current company policy or
procedures. All new employees will receive a
basic safety introduction, as well as the contents
of this document.
A H&S orientation sessions will also be run periodically to ensure that all new staff are adequately trained.
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–He recommends persons for the participation in training courses regarding integrated management.
-He is responsible for analysis reports
effectuated by the managing director
4.4.3
Communication
See OHSAS 18001
IMS_20_Rev2.doc 2
4.4.3
Communication participation and consultation
To ensure that EHS are embedded amongst our
staff and individuals outside of our organisation, a
simple internal and external communication programme has been developed. Within Heberger
Constructii the concept of Safety meetings is fundamental to providing a forum for people from all
levels of the management structure to participate
and communicate the positive aspects occurring
on a site level and even head office level.
Through eMail the items discussed will be fed on
to the rest of the project.
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2.5
Management review
Management-Review (the
assessment of the quality
management system by the
management of the company)
The management of the enterprise
undertakes to evaluate on a regular
basis, once a year, the status and
efficiency of the integrated management system.
The corresponding protocols of the
person in charge of the quality shall
serve as basis, protocols which he/she
drew up on the occasion of the discussions of verification and improvement (internal audit) during the year,
carried out according to a well established audit plan.
Such reports of internal audit shall be
assessed by the management of the
enterprise and if such may be the case
measures shall be implemented in
order to maintain and to improve the
quality management system.
The following criteria shall mainly
be checked:
- the adaptation of the integrated
management system to the changed
situations
- the efficiency of the IM system with
IMS_21_Rev2.doc 2
4.6
Management Review
see page 53
4.6
Management Review
see page 53
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respect to the quality costs (wrong
orders, eliminations of defects, misunderstandings, lacks of agreements etc)
- the results and potential proposals of
the person in charge of the quality on
the occasion of the performed discussions of checking and improvement
(internal audit)
- changes in the IM documents and
the IM forms.
- establishing an equilibrium between
the objectives of quality and efficiency
and in compliance with ISO 9001
Objective:
Fast reaction in case of deviations
from the system
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2.6
Management Representatives
The responsibility of the management
representative includes:
a) Ensuring that processes
needed for the integrated management system are established, implemented and maintained,
b) Reporting to top management
on the performance of the integrated management system and
any need for improvement, and
c) Ensuring the promotion of
awareness of customer requirements throughout the organization.
NOTE: The responsibility of a management representative can include
liaising with external parties on matters relating to the quality management system.
IMS_22_Rev2.doc 2
4.4.1
Authority
see Page 42
4.4.1
Resources , roles, responsibility,
accountability and authority
see Page 42
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3
CHAPTER 3
Employees, company structure,
health and safety and environment
3.1
Human resources
Objective
By the sufficient qualification and training of the personnel respectively, it is
ensured that all the employees of the
organization are capable of performing
their tasks in a qualified manner.
Establishing the training requirements
Picture above: Real steps of
understanding and performance basis
for the qualification of the employees
Responsibilities
The liability of performance for all the
measures of training and improvement
IMS_23_Rev2.doc 2
4.4.2
By this procedure Heberger Constructii
identifies the necessities of instruction
related to the environmental aspects with
the purpose of implementation and maintenance of some procedures in order that
all employed personnel to be aware of the
following:
- the importance of the compliance of the
environmental policy, with the document
tation of the environmental management
system.
- environmental significant aspects and
their associated impacts, real or possi
ble, of the activities of the companies, as
well as with the beneficiaries of the envi
ronment due to the increase of the per formances registrated in terms of envi
ronmental protection
- attributions and responsibilities in the
achievement of the conformity with the
requirements of the environmental man
agement system
- in case of deviations from the system of
quality the company will then have to
establishes a number of penalities
4.4.2
Heberger Constructii, will provide its employees
with the necessary information and training to
carry out their respective roles and responsibilities as outlined within this document. The training requirements outlined herewith represent
minimum requirements which are considered
appropriate for the project. However, this may
vary as a result of a project with special training
needs or due to changes / updates to current
company policy or procedures. All new employees will receive a basic safety introduction , as
well as the contents of this document.
A H&S orientation sessions will also be run periodically to ensure that all new staff are adequately trained.
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is held by the management of the
company. It is responsible for all the
organizational aspects. Other valid
regulations are the procedural instructions PI02 and PI03.
Transposition
The training measures can consist in:
-The own organization of training with
internal or external referents,
- An internal change of experience,
- The planned reading of specialized
literature,
- Circular letters,
- The participation in externally
organized seminars.
The required training measures must
be drawn up as:
-Applicable in practice,
-didactic
-motivating.
The training measures include all the
levels of personnel of the organization,
even the management level.
The trainings must also provide the
knowledge regarding quality which
comes from the already existent
professional experience.
The new employees or the employees
with new tasks must be trained in par-
IMS_23_Rev2.doc 2
Programs of instruction are such elaborated that they will include the next steps:
- objectives
- themes
- methodes of instruction
- methodes of evaluation
- resources
The programs for the instruction of the
personnel will be periodically revised,
whenever it is necessary, in such a manner that an adequate level of efficiency in
the application and implementation of the
technical requirements and of the procedures of the quality management system
will be attained
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ticular.
By repeated trainings and qualification
courses the motivation and awareness
regarding quality of the personnel
must be promoted and consolidated.
Quality documents and records
The quality documents and records
set out below must be preserved.
Documents:
- professional training plan
- training plan
- theme plan
- place and space of the training
- list of referents
Quality records:
- list of participants
- drafting
- licenses
- certificates
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3.2
Provision of resources / infrastructure
The management of Heberger Constructii S.R.L makes available the
necessary infrastructure for the performance of the production goals,
receive it and increases it to the required volume. The infrastructure must
provide the compliance with the requirement of the product and a high
availability of the production facilities.
The following items are part of the
infrastructure:
a) The spaces rented for the offices,
on request storage surfaces. The
trend is towards a subsequent purchase or the construction of a company office,
b) The process equipment for production, calculation and preparation as
well as management.
Site equipment
Heberger Constructii S.R.L. makes
available for every construction objective the necessary and actual site facilities. It has its own inventory of machines, devices and vehicles which
are appropriate for covering the output
volume, if possible with its own infrastructure. The requirements necessary
for the top level performances or productions shall be provided by renting
IMS_24_Rev2.doc 2
4.4.1
authority
See page 42
4.4.1
Resources, roles, responsibility,
accountability and authority
See page 42
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the necessary technique.
Equipment for the calculation and
preparation of the work
Heberger Constructii S.R.L. makes
available to a sufficient extent hardware and software for the set out
processes. Both components shall be
state of the art at all times.
The administrative organization
All the administrative and preparation
processes are intermingled within
Heberger Constructii S.R.L. Modern
hardware and software shall be distributed for the management process.
For the financial and investments accounting there is a modern data processing system available.
Performance of the company’s internal services
Repair capacities, such as for example
car construction halls which do not
exist currently.
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4
4.1
The procurement and performance
of the orders
The organization of the production
process orientated to the process
The obtainment and performance of
construction orders is understood by
HEBERGER Constructii S.R.L. as a
business procedure which includes all
the activities, starting with the observation of the market and the processing of the offers with the negotiation of
the agreement and the draw up of the
construction tasks up to the insurance
of the guarantees and the subsequent
guidance. All the functions of technical
and commercial services of the enterprise are included.
Oriented towards the process means
that the individual activities in the production process are looked upon as
the links of a chain. The success of
the process does not depend exclusively on the quality and compliance of
the terms in the partial performances
but also on the correlation without
problems of all activities.
The successful performance of the
process “Orders acquiring and performance” is necessary for the satisfaction of the beneficiaries and reaching the contribution calculated for the
result for HEBERGER Constructii
S.R.L.
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They both are real premises for the
capacity of dealing with the market
competition and for the future safety of
the company and of the work places.
4.2
Tender, offer, agreement
Quality means that the performances
of the company should correspond to
the contractual provisions established
with the beneficiary (no more, no less).
Therefore they belong to the real elements of the quality management,
being established if the requests of the
beneficiary are clear and correspond
to the technical regulations and the
costs and terms established are to be
accomplished. This is also valid for the
amendments and supplementing of
the building agreement during the
performance of the concerned works.
Obtainment of the order:
In order to be able to reach the objectives of our company, sufficient orders
must be obtained as far as possible in
good conditions. The long term satisfaction of our beneficiary leads to put
action upon the acquiring of the order.
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The processing of the beneficiary’s
requests:
One must react on time for every request of a beneficiary. A refusal is also
an answer. An absolute task is the
serving of the basic beneficiary.
Offer draw-up:
The offers drawn up by us take into
consideration our strong points in favor of our beneficiaries. We provide be
means of “instructions” support in order to facilitate the interfaces for our
beneficiaries to other performances. If
the forwarded Tenders must be processed, a research is made to establish
if our chances must be improved by
alternatives.
Offer accompanying:
One of the offers drawn up by us is a
carried out service performance, the
expenses of which are justified, only if
we accompany it to the decision of the
applicant.
Dealing with the order:
The purpose of the draw up of an offer
is the successful conclusion of the
order upon an order negotiation. Together with the clarification of the advantages of the customer upon making an offer with our company, we
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behave correctly towards our negotiation partner.
Incongruities must be clarified.
Contract and contract documents
review:
The building contracts must be reviewed for feasibility and the compliance of the set out provisions.
All the existing documents and information necessary for the future work
must be collected and sent to the responsible department. This shall be
done to the extent possible by data
transfer.
Tender Estimation and work estimation:
The real positions of the performance
must be calculated in order to obtain
an as good as possible price safety. In
order to indicate to the following departments the framework of performances and costs, the calculation of the
request is an image as exact as possible of the task undertaken by us.
Additional works:
The additional works shall be drawn
up in time and shall be agreed finally.
This decreases the disputes with our
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beneficiaries.
The beneficiary care:
The satisfaction of our beneficiaries is
of great importance for us. We must
react immediately in case of demands,
claims, complaints. We do not want to
waste our beneficiary’s time in vain.
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4.3
Planning of the project/ product
realization
The significance of the element
This element regulates the development of the project and the planning
stage within the company. It must be
ensured that the development of the
project is oriented towards the reaching of the objective, performance deficiencies and unnecessary costs are
avoided.
4.4.6
Operational Control
4.4.6
The operational control is been realized on daily
basis thru inspection realized on our projects.
After each inspection one inspection report is
produced as:
Ensuring that everybody inside the company is informed that he/she must observe the environment
Reporting of accidents or actions damaging the environment
The report contains uncovered risk, the necessary measures that should be taken, photos,
responsible person,
As shown in this document :
In the planning stage especially the
relevant points regarding the quality of
the planning are especially taken into
consideration.
The objectives of the element and
criteria
The objective of this element is to get
close to the orders during the development phase of a project, at which
the prior instructions may be conceived from the point of view of the
price and of the performance engineering within the market conditions.
The regular observation of the market
as well as the taking into consideration
of the tax components plays an important part here. Quick actions must be
taken when changes of the market
behavior and tax changes appear in
the direction of the objective.
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Operational Control
Please see also Form IMF 300-007
4.3.1
Hazard identification, risk assessment and
see page 45
4.3.2
see page 45
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During the objective of the planning of
a project the desires of the beneficiary
shall be taken into consideration to the
greatest extent possible, the exact
compliance with the construction
norms, in order to obtain a quick procedure of approval by a contraction
building permit to avoid the unnecessary discussions, without losing contact with the beneficiary. The planning
of the project shall usually be carried
by an architecture company under
Heberger Constructii S.R.L. coordination.
By a close relationship with the beneficiary the additional costs and savings
caused by change orders must be
regulated under additional agreements. The change orders of the
beneficiary must be taken into account
after the conclusion of the agreement
as well, but before the building permit
application, in order to exclude as
much as possible subsequent building
permit amendments.
Within the execution design the planning must be discussed again with the
beneficiary, taking into consideration
the building permit and the necessary
details must be clarified at this time.
Only minimum changes of the design
should be performed thereafter.
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During the project development stage,
the planning of the project and the
execution design performance a close
supervision of the architects and designers shall be done by us, in order to
avoid as much as possible design
errors.
During all the stages of planning and
development of the project the legal
provisions and the regulations set out
in the construction agreement must be
complied with.
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4.4
Purchasing of material, subcontractor services and machines
4.4.1
Purchasing of materials and subcontractor services
4.4.6
Operational Control
see page 75
The preparation and performance of
material orders.
Objective:
Central procurement for all domains.
Upon the procurement of materials the
fulfillment of the quality conditions set
out in the agreement shall be ensured
and the availability thereof on time on
the construction site shall be guaranteed.
Liability for performance:
Commercial department
Co-participation:
- Designer
- Expert
- Legislator
- Authorities
- SV
- SPM
Performance: commercial department
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4.4.6
Operational Control
see page 75
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4.4.2
Purchasing of machines
( machines and vehicles)
a) The significance of the element
Quality means that all the devices,
machines and vehicles required for the
performance of the production are
available in sufficient numbers and
correspond to the current level of engineering.
b) Objective
The objective is to guarantee at any
time the capacity of deploying on the
site the required devices, machines
and vehicles in sufficient numbers.
Therefore, the cost –benefit ratio must
be optimized upon the procurement of
devices, machines and vehicles taking
into consideration the marginal conditions. The marginal conditions can be,
among others:
- the existing machines stock
- the minimum conditions for the machines
- delivery time
- service
- the resale value
- the term of use
- the ecological character
c) Liability
The commercial and technical de-
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partment in collaboration with the SPM
are liable for:
- the obtainment and establishment of
the capacity data
- the selection of the producers and of
the dealers
- the offer demand
- the assessment of the offers
- the preliminary selection
- the negotiation of the offers
- the final assessment and the granting proposal
- the take over / acceptance of the
supplied machines
- the granting of the order
- the takeover into the data base for
machines
The management of the company
shall be liable for
- Granting the order
.
d) Valid documents
Manual - IMM
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4.5
Design and development
Once with the acceptance of an offer
for the performance of a construction
project, the entire construction performance is planned in advance. Once
the order is made, the work preparations are initiated, the key points are
established, checks by the construction authorities, fire brigade, health
office, expert engineers are carried
out, and the construction project ends 4.4.6
with the turn-key delivery. All the procedures will be documented and the
documents of the projects will be obtained. The assignment of a project
number shall take place no later than
at the entry of the order. To such
number the supply of materials and
the performances are ordered.
The procedure for the management
of this chapter is described in detail
in the procedural instructions.
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see page 75
4.4.6
Operational Control
see page 75
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4.6
Corrective action
If errors arise, they must be removed
appropriately.
The procedure of this chapter is described in PI in detail.
By the notification of the arisen deficiencies the repetition of the same
errors or of other errors is avoided.
If the planned results are not obtained,
remedies must be made and correction measures must be implemented in
order to ensure the compliance of the
product.
The process of error prevention and
correction is regulated in chapter 5.3
and PI 05-03
performance of a construction project,
the entire construction performance is
planned in advance. Once the order is
made, the work preparations are initiated, the key points are established,
checks by the construction authorities,
fire brigade, health office, expert engineers are carried out, and the construction project ends with the turn-key
delivery. All the procedures will be
documented and the documents of the
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projects will be obtained. The assignment of a project number shall take
place no later than at the entry of the
order. To such number the supply of
materials and the performances are
ordered.
The procedure for the management of
this chapter is described in detail in
the procedural instructions.
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4.7
Checks and receptions, checking
status
4.7
Checks and receptions
4.7.1
Objective
The procedural instruction of this
chapter must ensure that the used
construction materials and components as well as all the other performances carried out by us correspond to
the quality requirements. The faulty
materials, parts and performances
must be identified and not used in the
installation.
Applicability
This instruction shall be valid for all the
departments.
Responsibilities
The SV shall be liable for the appropriate performance and documentation
of all the necessary checks and acceptances.
Procedure
The procedure of this chapter is described in detail in the procedural instructions.
4.7.2
Checking Status
This element ensures that all products
are checked in order to avoid that
unchecked products and products with
faults are used.
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4.4.6
Operational Control
see page 75
4.4.6
Operational Control
see page 75
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Element objectives and criteria
The objective of the element is the
continuous checking of the issued
drawings, the delivered material and
the performance of the subcontractors.
Status of check of the construction
material
The delivered construction material
shall be subject to a merchandise
input check. Upon the takeover of the
merchandise the existence of approval
certificates for the construction materials must be checked. The site supervisor shall be liable for the checking.
An additional check shall be performed on sight and in accordance
with the delivery note.
Comments shall be noted on the delivery note. The non approved materials shall not be accepted and shall be
returned directly to the supplier (shall
not be stored!).
If such materials are already delivered
by subcontractors, they shall be
marked as restricted.
Status of check for parts of the construction
The unitary work stages of the
construction project are checked by
the foreman and/or site supervisor.
The check status for the control by
external supervisors, such as for
example by the client representative or
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the Site-Inspector “Dirigente de Santier” shall be
documented in documents for the
purpose.
Construction parts which are not approved shall be supervised by a foreman and/or site supervisor until the
necessary approvals are obtained.
Status of acceptance check
The acceptance of the entire
construction project or sections thereof
shall be performed together with the
parties nominated therefore and shall
be documented in an acceptance
protocol which shall be signed by all
parties.
Status of check of documents
The person who performs the check
shall document it with the date and his
signature, and also the correctness of
the performed work and of the
papers/documents. The work shall be
performed only according to approved
performance documents. If this cannot
be ascertained without any doubt, the
person in charge of the checking
status shall be consulted.
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4.8
Identification and tracebility /
Beneficiaries Property
4.8
4.8.1
Objective
Heberger Constructii S.R.L.
establishes the monitoring / detection
of the qualities of the materials and the
performances during the construction
performance.
Validity field
This procedural instruction shall be
valid for all the departments of
Heberger Constructii S.R.L.
Responsibilities
The monitoring/traceability of the
performance and materials of construction is based on the clear ordering of products and the possibility of
being verified in documents. It extends
from planning until the transposition of
the construction measures and
includes the production and mounting
of construction materials. The person
in charge for the correctness of the
documentation is every person
competent for checking and
supervision from the planning and
management of the site (SPM, SV,
foreman).
Description
described in detail in the procedural
instructions.
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4.4.6
Operational Control
see page 75
4.4.6
Operational Control
See page 75
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4.8.2
4.8.3
Safety (the handling and protection
of the products and performances)
Objective
With this element the management of
the company describes the measures
which create the premises for:
The avoidance of the deteriorations
and the prejudices of the quality of the
products during the delivery and
performance, the prevention of
confusions, the maintenance of the
usability, the avoidance of dangers for
the environment by the stored material
and the type of the storage
respectively, the prevention of thefts.
Validity term
The element is valid for all the sites
Responsibilities
The site supervisor shall be liable for
the site
Description
Beneficiaries property
In order to make sure that all the
deliveries and services supplied by the
beneficiary correspond to the quality
conditions and can be included without
problems in the performance of a
construction project, the management
of the company establishes certain
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developments of the activity. They
refer to the checking, assessment and
handling of such services.
Element objectives and criteria
We want to coordinate the services so
that they guarantee a problem free site
activity and a complete professional
performance according to the
agreement. This means the
coordination of the terms – by
application of delivery and checking on
time – further professional processing,
in case of obvious deficiencies the
announcement of the beneficiary and
thus the further clarification of the
process.
We measure success by the
performance of the construction on
time and a fault free final product.
Meanings
The supplied performances and
deliveries are for example: cables
(high current and weak current, telephone), gas pipes, discharge pipes
and sewage pipes, telephone boots,
switch boxes, building foundation,
wells, measurement points and axes,
finishing material (wall tile, wallpapers,
wooden steps, parquet etc.), the building structure, screed, the site plan, the
detailed plan, etc.
Responsibility
The senior project manager, the site
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supervisor / foreman shall be liable for
the check of the performance and
deliveries of the construction part.
described in detail in the procedural
instructions.
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4.9
Control of Monitoring and
measuring devices
4.5
The significance of the element
Quality means that all the measuring
instruments correspond to the respective specifications.
4.5.1
Checking
The objective is to ensure the permanent availability of the measuring instruments.
This means that only measuring instruments with a valid control plate are
used.
In case of the use of measurement
and control device by third parties, it
has to be checked that the control
plate is valid.
The checking procedure will be made via different checklists for all different procedures,
See in Forms
See in Forms
He analyses and approves solutions for
the elimination of the signalled nonconformities.
He establishes by means of an internal
decision who will be responsible with the
waste on the projects.
Project Manager
Together with the representative of the
integrated management, establishes the
companies that will deal with the elimination of all type of waste on building site
Surveillance
-He identifies the location of the
The internal surveillance on the first
use (new purchase)
container for the storage of waste made
from plastic, glass, paper, and cardboard,
on the premises on building sites (if and
when applicable)
− The establishment of the correspondence between the order and the
delivery
− Visual control regarding the mechanical deteriorations
− Functional check
− The check of the existence of the
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Checking
The checking procedure will be made via
different checklists,
Managing Director
Objective
4.5
-He ensures the labelling of these containers and their preservation in best conditions.
4.5.1
monitoring
All Hebergers operations must be subject to
routine performance monitoring through regular
checks, reviews and audits by staff that are
competent and accountable. The following
range of checks, reviews and audits should be
followed:
Daily Checks must be made of all high risk
works by the manager responsible for them.
Performance should be judged against the relevant and legal requirements. The safety observations should be conducted during the checks
and a record of any serious contraventions and
the associated remedial actions should be made
in the site inspection report.
Weekly Reviews must be undertaken by a
health and safety responsible to assess performance compared with the Romanian law,
relevant to physical safety standards and legal
requirements. The results of the review and any
corrective actions should be recorded in a
weekly inspection report.
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control plate
− Receipt by the application of an
inventory number
Intermediary control at the respective
use place
− Visual control regarding the mechanical deteriorations
− Visual control regarding the correct
storage regarding the humidity and
temperature
− Functional check
Intermediary control at the producer
and in an authorized shop
- Serves at the check and the reacquire
ing of the functions indicated by the
producer.
Calibration
- the control of the indicated tolerances and the marking of the measurement and control devices according to the standardization prescription
Bases of use and storage
− The indication of the producer,
− Technical rules,
− Regulations and directives,
− Legal provisions,
Used measurement instruments
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-He keeps a record of all waste that was
directed towards specialized firms for the
collecting of waste.
-He will make sure of the existence of a
contract with the companies dealing with
the collection of waste.
Where any employee discovers an unsafe activity or situation which is likely to result in imminent serious injury they should take positive
action to stop the activity or control the situation.
Any significant action should be recorded.
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The list of used measurement instruments is presented as appendix to the
respective procedural instruction.
Measures in case of malfunction and
damages
Since we do not have an appropriate
workshop and qualified topographers,
there is no possibility of controlling the
indicated tolerances for the laser
topometry devices. This means that
when faults are found the device is
sent beck to the manufacturer, namely
in an authorized workshop for checking and repairing. An estimate is
drawn up thereafter which becomes
the basis for the decision of repairing
or retirement.
Upon the performance of the repair,
the manufacturer or a certified shop
must draw up a checking report and to
document the irreproachable operation
and the compliance of the tolerances
by means of plates attached to the
device.
The check reports are kept in the
register for the check of the respective
device.
Liability
The liability for the “Surveillance” is by
the users (e.g.: the senior project
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manager, the site supervisor, the
foreman.
The person in charge for “Measures in
case of malfunction or damages” is the
commercial department.
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5.0
Measurement, analysis and
improvement
5.0
5.1
4.5.2
Under the name of statistical measures we can at least find the evidence
if the compliance of the quality conditions is guaranteed. The correct selection and application of the modern
statistical methods are important elements for the surveillance of various
processes.
Objective of the element and criteria
Under the statistics and methods presented in the following contents we
obtain data at established intervals of
time, which are very useful as support
in the decision making process, in the
achievement of our objectives.
Responsibilities
The presented statistics are performed
in general. Other statistics may be
drawn up on request. The request is
established by the management of the
company. The person in charge of the
element has the power to select the
methods and fulfill the established
tasks. He presents and explains the
results to the applicant.
Description
“The contents with statistical methods
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4.5.1
see page 91
4.5.1
monitoring
see page 91
Evaluation of Compliance
4.5.2
Evaluation of Compliance
A report will be created
Reports will be created
THE REPORTS WILL BE MADE BY USING
THE FORMSHEETS IMF 600-XXX
To ensure that the legal requirements are
implemented, the following procedure will be
used :
1. Arhiving of all the documents received
from the labour medicine
2. inspect all the personal health and
safety files, to be sure that all employee
are trained, and the training is up to
date
3. Inspect that all risk evaluation for all
trades, the prevention and protection
plan are in place
4. inspect that all the employee receive the
correct PPE
an internal implementation will be done. The
form QMF 100-012 is to be used.
In case of nonmconformity with the legal
requirements the document IMF 100 – 015 will
be used to document the nonconformities.
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and quality promoters” presented
hereinafter contains a standard example, which can be recognized at any
time at the person in charge of the
element.
The development is presented in
a diagram.
- see the performance diagram
Standard examples available for
statistical methods and quality
promoters
- Management report (quarterly)
- Structure of the company / list of
employees / charts
- Equipment and vehicles list
- Lists/overview of site results
- Registration of performances / orders
- Orders stocks / Development of or
ders stock
- Statistics - liquidities
- Development of the investments
- Overview on the financing operations
- Overview of the receivables
- Presentation of the works in progress
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The nonconformity list must be addendum to the
Checklist
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5.2
Internal Audit
The regular quality system internal
audit has the role of finding if the system operates appropriately and where
exactly it must be corrected.
The efficacy of the quality management system should be assessed better by means of planned and systematic investigations on sites and within
departments, and where necessary it
should be improved.
Meanings
Quality audit: a systematic and independent examination in order to find
out if the quality related activities and
the results thereof correspond to the
planned objectives and if such objectives are performed efficiently and are
appropriate for reaching the goal.
The quality internal audit includes the
system audit, the procedure audit and
the production audit. The system audit
is the one which is actually performed
for the assessment of the QM system.
Auditor: a person qualified for the
performance of the quality audit.
Review: a formal evaluation of the
stage and compliance of the quality
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4.5.5
Internal Audit
See chapter 5.2 from ISO 9001
4.5.5
Internal Audit
See chapter 5.2 from ISO 9001
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management system in relation with
the quality policy and the objectives of
the enterprise management.
Responsibilities
The person in charge of the quality
management (QMR) is responsible
under the task of the management of
the company for the performance of
internal audits. He proposes, under
the consent of the company management– at least once a year– an audit
plan and subjects it for approval. The
QMR takes care of the notification of
the departments and of the sites which
are to be audited on time. A protocol
shall be drawn up after the performance of the audit and is put forward.
The QMR informs the management of
the company directly regarding the
results of the audit, so that it may have
an overview on the operation of the
quality management system and order
correction measures where necessary.
Description
By the procedural instruction “Preparation, performance and assessment of
the internal quality audits” the management of the company establishes
the procedure for the performance of
the internal quality audits.
The contributive documents and form-
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sheets are to find in the corresponding
process instruction.
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5.3
Procedure in Case of construction
defects
4.5.1
This is not about the regulations which 4.5.2
establish the elimination of the deficiencies but the measures which influence the work in the future.
The repeated occurrence of the errors
can be avoided only if they are recog- 4.4.7
nized early enough and if the appropriate remedy measures are implemented. The cause of the errors must
be eliminated from the source.
The assessment of the acceptance
protocols (SPM or PM assess, QMR
supervises and establishes measures
together with SPM/PM), Jour-fixe, site
terms, meetings of the head of the
project, internal audit reports and the
warranty claims highlight the errors
which keep repeating.
By notifying the deficiencies which
keep occurring, such errors can be
avoided.
The avoidance instead of the removal
of the errors. The acknowledgement of
the error sources by analyses. We
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See page 91
4.5.1
Performance, measurement and monitoring
See page 91
4.5.2
See page 95
See page 95
Emergency preparedness and
response
4.4.7
This Chapter has two aspects:
In the event of emergency situations the
necessary actions to be undertaken include the following
- identification of the potential accidents
and emergency situations
- identification of responsible persons
- details of the actions that are undertaken
- procedures for evacuation
- identification and location of the
dangerous materials and the necessary
actions in emergency cases
- interaction with the external emergency
services
- communication with the qualified bodies
- essential recording
Inside the framework of the system of
integrated management, the need for
emergency equipments was identified , as
well as the assurance of the sufficient
quantity
1.Emergency in case of an incident / accident
2.Emergency in case of fire
Heberger Constructii’s procedure and response
to the first problem will be:
If the incident/accident is very low, the injured
person will be treated locally using the first aid
toolbox
If the incident is medium severe and the injured
person cannot not walk to reach the first aid
box, 112,will be called
If the incident is high sever and the person is
unconscious, the injured must not be moved
from his place, 112 will be called, with given
detailed information about the injured person.
Heberger Constructii’s procedure and response
in case of fire is shown in an INTERVENTION
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want to learn from our mistakes.
In case of the errors which arise often,
systematically, a method shall be set
up by the QM office in collaboration
with the professionally competent bodies and the departments/sites touched
by the problem, in order to avoid future
errors of this type. If necessary, procedural instructions shall be drawn up
in writing. The efficacy of such measures is checked by the person in
charge of the QM.
Description
-
See the performance diagram
The contributive documents and formsheets are to find in the corresponding
process instruction.
PLAN having following structure:
These emergency equipments are periodically verified, thus the condition of operation to be adequate to the emergency
situations. The emergency equipments
may consist the following (from case to
case, as suitable):
→ alarm systems
→ light signalling for emergencies
→ equipments for the extinction of burst
ing fires
→ first aid equipments
→ communication facilities
4.5.3
Identification:
-address,
-phone number,
-fax number,
-e-mail
-General drawing of the place
-The Concept of the organization and the intervention in case of fire
-Intervention force in case of fire
-Water sources in case of fire, outside the place
-Drawing of each construction, technological
installation or deposit areas
Nonconformity corrective and preventive action
THIS PROCEDURE IS TO BE
PERFORMED IN COMPLIANCE
WITH ISO 9001 / 2008
4.5.3.2
action
Nonconformity shall be eliminated by using the
following procedure
The nonconformity which generated the incident/ accident must be eliminated.
This must be communicated thru mail and/or
fax. If required, to invite the local authority to
see, that the risk that generated the incident /
accident has already been stopped.
After this the authorities will allow to start the
action on site again, if initial a stopping order
was given. After the authorities offer the document for permit to work, works will be continued.
IMS_35_Rev2.doc 2
ISO 9001
ISO 14001
OHSAS 18001
1 – June 2011
Revision: 2
Page 103
After each incident / accident the necessary
corrective action takes place, in order to avoid in
the future similar things happening on our projects/ offices/ headquarter.
Preventive action have to be implemented on
daily basis on Heberger’s projects/offices and
headquarter.
IMS_35_Rev2.doc 2
ISO 9001
ISO 14001
OHSAS 18001
1 – June 2011
Revision: 2
Page 104
5.4
The prevention of errors and remediation of the mistakes/ continuous
improvement
4.2
4.3.3
The performance of the process of the
prevention of errors and the remedia4.5.3
tion of the mistakes and the continuous improvement is documented in the
corresponding process-instruction
See page 41
4.2
QH & SAS policy
See page 41
See page 54
4.3.3
See page 54
Nonconformity, corrective and
preventive action
4.5.3
action
This action shall be done in compliance with OHSAS 18001
4.6
Management review
See page 53
IMS_36_Rev2.doc 2
This action shall be done in compliance with
OHSAS 14001
4.6
Management review
See Page 53
ISO 9001
ISO 14001
OHSAS 18001
1 – June 2011
Revision: 2
Page 105
6
Commercial accounting
6.1
The economic order of the order
performance / Project controlling
The economic order of the order performance (Project controlling) is guaranteed from the start. The prescribed
situation is compared with the real
situation in monthly stages.
The procedures for it are:
- the notification of the performance
- subsequent measurement
- default /real costs
- site result
- payment supervision
6.2
The handling of the entry invoices
The handling of the entry invoices is
established in the corresponding work
instruction
The performance of the process, the
manner in which the entered invoices
are dealt with from the beginning and
until the payment and submission is
documented in the presented image.
IMS_37_Rev2.doc2
ISO 9001
ISO 14001
OHSAS 18001
1 – June 2011
Revision: 2
Page 106
6.3
The electronic processing of the
data (EDV)
6.3.1
Data back-up
The back-up of the data is performed
daily, weekly and monthly.
At the end of a calendar year all the
movement data are saved/stored on
CD-Roms and DAT bands (in two
copies).
The data is saved
-on the network server
(files and data server)
-in every individual work place
(Workstation)
6.3.1.1 Data back-up for the data server
the documents is described in detail
by the procedural instructions.
6.3.1.2 Data back-up for the Workstation
the documents is described in detail in
the procedural instructions.
IMS_37_Rev2.doc2

Integrated Management Manual HEBERGER Constructii S.R.L

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