Canadian Freightways

Canadian Freightways
CASE STUDY
IMPROVING THE ACCURACY AND EFFICIENCY OF DELIVERY SERVICES
THE CHALLENGE
Canadian Freightways is a supply-chain solution provider specializing in seamless freight
services across North America. With over 1,200 employees in over 30 locations, Canadian
Freightways is always looking to streamline processes and improve customer service. The
company turned to Rogers to help them create a wireless solution to track and manage
their truck fleet, provide its line haul drivers with electronic logs, and manage pickups and
deliveries in real time.
ABOUT CANADIAN FREIGHTWAYS
THE SOLUTION
Rogers worked with Canadian Freightways to deploy an end-to-end solution. This fully
integrated communication system connects their line haul and pick-up and delivery (P&D)
processes to central servers.
A telematic device enabling electronic driver logs and monitoring vehicle health, idle time,
gas consumption, location and driving behaviour was installed in each line haul truck.
Based in Calgary, Alberta, Canadian
Freightways has been serving Canadians
since 1935. They belong to The Reliance
Network, an exclusive partnership with
North American carriers devoted to ensuring
seamless service across the continent.
IN THEIR OWN WORDS
Canadian Freightways also provided their P&D fleet with 300 wireless handheld devices.
These devices allow drivers to easily manage electronically dispatched freight deliveries
and pickup requests. The devices also collect customer signatures which, along with other
delivery information, create electronic Delivery Receipts that are sent instantly to its central
servers. This means customers can track their shipments in real time on the Canadian
Freightways web portal.
BENEFITS
Al Kersch
CIO
Canadian Freightways
§
Streamlined communications. Real-time information about deliveries improves driver/
dispatcher communication.
§
Improved accuracy and efficiency. P & D information (date/time, customer information
and signature) is collected once and immediately uploaded to central servers using the
Rogers wireless network.
§
Greener fleet. Improved driving practices and routing reduce carbon emissions.
§
Improved customer satisfaction. Customers can track shipment status in real time.
§
Value. Wire-free installations eliminate high setup costs and are often more
cost-effective than redundant wired circuits.
Delivering the Connected Enterprise
“Rogers has been a great partner, helping
us create a transportation solution that
improves our operations and customer
service. We’re very pleased with the
outcome and would absolutely recommend
this type of fleet solution to other
businesses.”
Contact your
Rogers account
representative today
Learn how Rogers can deliver
powerful, custom end-to-end
solutions for your organization.
Workforce Enablement
Customer Engagement
Asset Management
Network Infrastructure