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SHOP AND PRODUCT
SHOWCASE
www.autobodynews.com
JUNE 2013 INSERT / TOOLS, TECHNIQUES AND TESTIMONIALS
PP. 2-3
WONDRIES FAMILY
COLLISION CENTER
Alhambra, CA
AUTOMOTIVE ID
PP. 6-7
AUTO COLLISION
SPECIALISTS
Miami, FL
CSS USA
PP. 10-11
BODY BEST COLLISION
CENTER
Sonoma, CA
MANAGEMENT SUCCESS!
PP. 14-15
PP. 4-5
RYDELL COLLISION
CENTER
O’RIELLY COLLISION
CENTER
Waterloo, IA
PRO-SPRAY
Tucson, AZ
CHIEF AUTOMOTIVE
PP. 12-13
MIKE ROSE’S
AUTO BODY
Concord, CA
PPG
PP. 18-19
FRED HASS TOYOTA
COLLISION CENTER
Spring, TX
STANDOX
PP. 22-23
TOTAL CARE ACCIDENT
REPAIR
Raynham, MA
WALCOM
PP. 20-21
CENTERLINE CARSTAR
COLLISION CENTER
Strongsville, OH
URETHANE SUPPLY CO.
PP. 8-9
UNIVERSITY COLLISION
CENTER
Tallahassee, FL
INTERTAPE POLYMER
PP. 16-17
DINGMAN’S COLLISION
CENTER
Omaha, NE
SATA
Shop Owners Talk about Exceptional Products and Services that have Greatly Benefitted their Businesses
Wondries Family Trusts AutomotiveID
by Autobody News Staff
By replacing automotive certification,
VIN and Tire and Load labels with
new ones provided by AutomotiveID, Wondries Family Collision
Center in Alhambra, CA, is returning
damaged vehicles to their full pre-loss
condition and satisfying their DRPs
and customers while fulfilling government requirements. Automotive labels
throughout a vehicle are important
because they contain unique and vital
information about the car, such as
safety certification, paint and trim
codes, emission controls, service
parts, as well as tire and loading data.
AutomotiveID manufactures aftermarket automotive labels for all
makes and models, by printing highquality labels that adhere to all federal laws. Before AutomotiveID
existed, these custom labels on cars
and vehicles were difficult to obtain
from car manufacturers or other suppliers. By properly replacing these labels on vehicles where doors, trunks
and other places require repair, AutomotiveID labels enable body shops
to repair vehicles correctly and responsibly.
Craig Smithers, the parts manager at Wondries Family Collision
Center, has been using AutomotiveID’s labels for the past three years.
He doesn’t always need new labels on
every car that comes in, but he definitely requires them roughly 30% of
the time, he explained.
“With the older vehicles, it’s
nearly impossible to get all of the VIN
labels from the manufacturers, so we
started ordering them from AutomotiveID in 2009,” Smithers said. “Before, it was just another thing that we
had to do before we could finish the
job, but with AutomotiveID, it’s not an
obstacle anymore.”
Wondries Family Collision Center’s General Manager Jay Kirschner
also covets AutomotiveID’s labels, because they fulfill his obligations to his
customers and his eight DRPs. “It’s a
tremendous benefit to have a company like AutomotiveID filling a gap
when we need automotive labels. Our
commitment is to return each car we
fix back to the way it was prior to the
accident and our customers and insurance partners expect it. The average customer isn’t aware of the
importance of these labels, but it definitely helps us with our DRPs, because they’re very thorough.”
Featuring an easy-to-use, webbased ordering process and quick
delivery, AutomotiveID proudly declares that “collision repairers can
rest assured that their replacement
Wondries Family Collision
Center
Location: Alhambra, CA
Telephone: 626-414-1900
www.wondriescollisioncenter.com
Company At A Glance...
Type: Collision Repair
Facility Employees: 46
In Business Since: 1949
DRP Programs: Eight
Number of Locations: One
Wilson Gonzalez, a body man at Wondries Family Collision Center in Alhambra,
CA, affixes an AutomotiveID aftermarket automotive label on a vehicle
labels will be the easiest part to put
back on the repaired vehicle.”
With 300 cars in his shop every
month, Smithers needs the process
to happen seamlessly. “I just take a
digital photo of the label and upload
it to AutomotiveID’s website. It takes
about five minutes and then within 13 days, I get it in the mail. It’s easy
and fast and their service is excellent. With our cycle times at around
nine days, we don’t want anything to
delay the repair and AutomotiveID
helps us that way. By the time we’re
ready to return the car to the customer, we’ve usually already had the
label for almost a week.”
Dave Heumann, co-owner and
marketing director at AutomotiveID,
has seen his company grow, but it
wasn’t a slam dunk initially when he
and his partners saw a need seven
years ago and began looking for viable solutions.
“In the past, body shops didn’t
know how to deal with this problem,”
Heumann said. “Techs would paint
around it or copy it and tape it back in
place or even cut it out with metal
shears and stick it in the vehicle’s
glove box. They knew they had to
save it, but they really didn’t know
how to do it properly.”
Within a very short time, body
shops all over the country were ordering replacement automotive labels from their growing company.
“We did our research and we discovered that the car manufacturers cannot replace these unique and custom
labels in a timely manner. And most
manufacturers do not even offer replacement labels,” Heumann said.
“It’s important to replace these safety
labels because they contain the car’s
DNA, essentially. We create custom,
one-up labels quickly and affordably
with easy ordering and prompt delivery.”
After studying the laws concerning automotive labels, Heumann and
his partners discovered their niche
and their future. “We found out that
federal law in conjunction with the
National Highway Traffic Safety Administration (NHTSA) requires that
all vehicles must have a valid certification label affixed to the driver’s
side door or B-pillar post.”
The main question everyone was
asking was is it legal to duplicate
these automotive labels? “So we
reached out to U.S. Senator Kit Bond
(now retired) here in Missouri and he
went to bat for us,” Heumann explained. “He helped us to expedite
the process and within six weeks we
received a letter from NHTSA confirming that it wasn’t illegal at the federal level.”
By using labels from AutomotiveID, body shops can add more
revenue and save time, Heumann
said. “All major insurance companies
provide a markup on automotive labels, so for the first time, shops can
be compensated for doing the job
right. Prior to this, it was time shops
couldn’t bill for, but now it can be part
of the estimate.”
Bob Wondries, the founder of
Bob Wondries Ford, started Wondries Family Collision Center in 1949
to provide quality body repair and
painting for the Wondries Auto Group
for many decades. In 2000, the company decided to expand its presence
in the collision repair business by
building a state-of-the-art collision
center in Alhambra, CA.
Combined Production Space:
40,500 square feet
General Manager Jay Kirschner (left)
and parts manager Craig Smithers at
Wondries Family Collision Center
have been using automotive labels
produced by AutomotiveID since 2010
Wondries Family Collision Center
repairs approximately 300 cars
every month
Automotive ID, LLC
Phone: (866) 929-1500
10805 Sunset Office Dr., Suite 300
St. Louis, MO 63127
www.automotiveid.com
Shop and Product Showcase | AUTOBODY NEWS JUNE 2013 3
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FOR DO-OVERS
OVERS
IN THIS BUSINESS.
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4 JUNE 2013 AUTOBODY NEWS | Shop and Product Showcase
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O’Rielly Collision Center Relies on
Chief Equipment
O’Rielly Collision Center
Backed by exceptional training and
world-class customer support from
Chief Automotive Technologies
through his jobber and distributor, the
manager of a large, successful collision center in Arizona leans on his
Chief equipment every day to fix approximately 220 vehicles monthly.
His primary concerns consist of
maintaining a high standard, balancing multiple DRPs and managing a
staff of 26 people. And that means
Brian Guerrero of O’Rielly Collision
Center in Tucson, AZ, doesn’t have
time to worry about his measuring
systems or frame machines.
“I obviously have a lot on my
plate around here,” Guerrero said.
“So, whenever I’m able to buy any
piece of equipment that’s reliable—
that’s huge. I need my Chief equipment to work every time and if it
needs to be fixed, I need it done right
away. Any investment in equipment
is always significant, so we can’t afford mistakes or problems down the
road, especially when we’re busy.
Our Chief machines are always in
use, so we rely on them every single
day.”
The O’Rielly organization is celebrating its 84th anniversary this year,
having been established in downtown Tucson in 1929, when its parent
organization, O’Rielly Chevrolet, was
only five years old. The O’Rielly Collision Center moved out of downtown
Tucson along with the dealership in
1955 and relocated again to its current prime location on Broadway
Boulevard in1963. Guerrero, 36, has
12 years of industry experience and
has been with O’Rielly for the past six
years. His shop uses the Chief Velocity Frame Measuring System and
Chief frame pulling systems. Every
bay is equipped with a vehicle lift
since O’Rielly Collision Center also
offers a full gamut of mechanical repair services, Guerrero explained.
Guerrero knows that his Chief
equipment is top-notch, but without
the great support he receives from
his jobber, he’d be lost. “The service
we get from Kachina Automotive
Equipment Company is hands-down
the best we’ve ever experienced
from a vendor,” Guerrero said.
“Leading Edge in Phoenix is our jobber and they have a local store here
in Tucson, which is helpful. What I
like about Leading Edge partnering
with Kachina is that they have all the
Location: Tucson, AZ
Telephone: 877-627-9230
www.oriellycc.com
DRP Programs: 10
The crew at O’Rielly Collision Center fixes roughly 220 cars every month
and their Chief equipment plays a major role. (Manager Brian Guerrero
is wearing white shirt.)
parts right away. This way, I’m not
going through some third-party or
calling some outside vendor I don’t
know. If we need a target or a magnet or something requires attention
concerning the frame equipment,
there is always somebody there the
very next day. By having companies
like Kachina and Leading Edge
backing Chief, it helps us to do our
jobs a lot easier.”
Guererro loves working with his
Chief Velocity Frame Measuring
System because his crew can complete jobs quickly and the system
provides excellent supporting data,
he said. “It allows us to return vehicles back to their pre-accident condition within an hour or less, in some
cases. Hanging the targets and setting up the laser is a fairly simple
task, once the techs have been
trained. And providing the supporting
data to both the customer and the insurance company is a real confidence builder. I give them a piece of
paper that tells them the dimensions
of the vehicle before and after the repair and outlines everything we did.
It’s a great system.”
If O’Rielly Collision Center ever
has issues with its Chief Equipment,
John Hildesheim from Kachina Automotive Equipment and his skilled
crew are ready to help quickly. “It’s
pretty basic,” Hildesheim said. “When
the equipment needs to be repaired,
we fix it. Our service technician, Tony
Buckles, has been repairing Chief
equipment for over 20 years in Arizona. Our service van is stocked with
thousands of dollars in parts, and we
repair the equipment on the first call
in a vast majority of cases. If we have
to order the parts, we have them in a
few days.”
Hildesheim’s life is a little easier
distributing Chief machines, because
they’re the crème de la crème of automotive equipment, he said. “Once
a shop buys a Chief rack, they don’t
have to think about replacing it for 20
years. Chief is a professional’s piece
of equipment. It’s quality from top to
bottom. That’s why you see so many
shops with two or three pieces of
Chief equipment. There’s an old saying, ‘Price is what you pay and value
is what you get.’ You can buy less expensive equipment but it won’t have
nearly the life span as Chief equipment,” he explained.
“For the most part, shops stick
with equipment they know is reliable,
and they know that 99% of the body
technicians have used Chief machines so there is no learning curve
for new employees,” Hildesheim explained. “That’s a big deal to a shop
owner and the body technician.”
Brian Guerrero appreciates the
Chief training he and his staff have
received from Kachina Automotive,
he said. “We sent all of our techs to
their training center in Phoenix for
Chief Equipment classes. Some of
my guys have taken 10-12 classes
there, so it’s an ongoing effort of continuing education about the equipment and how to use it the best way
possible. Their training taught them
how to quickly find where they need
to do the pulling; how to measure it
out and where to clamp it down. This
has really sped up the process,
which improves our cycle times.”
20,000 square feet
O’Rielly’s Chief machines are the
collision center’s workhorses and
rarely sit idle during work hours
Tony Buckles (left) and John
Hildesheim from Kachina help
to keep O’Rielly’s Chief equipment
working well and their techs properly
trained on the equipment
Chief Automotive Technologies
Phone: (800) 445-9262
email: [email protected]
www.chiefautomotive.com
CSS USA, Inc.
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The
CSS Workstation
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Features
F
• A massive 179 square feet of filtration area.
• Two huge input filters (over 36sf ) clean
the air going through the Workstation.
• Four Paint Arrest Filters (140+ square feet)
and two Activated Charcoal Filters ensure the
air going back into the environment is clean
and EPA compliant.
Different
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Siz
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Available
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• 13’x11’—Parts, pieces and motorcycles.
• 30’x14’—Any full size vehicle.
•
•
35’x16’x12’5” tall—As above but also Sprinter
vans, small boats, and smaller RVs.
60’x16’x12’5” tall—Full size RVs, boats,
large trucks, etc.
Lighting:
• Four large clear windows provide ample lighting.
• Additional stand lights can be placed
A Smart Solution.
The CSS Workstation works the
same and just as effectively as
a cross-flow paint booth.
The CSS Workstation is EPA
Certified. Ideal for the busy
body shop, mobile technician,
or smaller shop with limited
facilities.
outside the booth.
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Toll Free: 866.910.0889
Phone:
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www.carcoonworkstation.com
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Carcoon Storage Solutions (CSS) Saves the Day
for Florida Body Shop
Carcoon Storage Solutions (CSS)
showed off its expertise when Auto
Collision Specialists in Miami, FL,
experienced a fire in its paint booth
late last year. The shop’s owner,
Leo Iturralde, was justifiably worried because a working paint booth
is essential equipment in any body
shop.
“It was on a Friday in early November at the end of the day,” Iturralde explained. “My daughter called
and said the power went off. I told
her to shut everything down. The
power came back on around 6:30
pm, but the gas was still running in
the booth. When the power kicked in,
there was an electrical surge, and it
ignited a fire in the mechanical part
of the booth. We got all of the cars
out of there, but the paint booth was
destroyed.”
After cleaning up the mess, Auto
Collision Specialists was ready to get
back to work on the following Monday, but, without a paint booth! “We
were dead in the water,” Iturralde
said. “But then I remembered seeing
an ad for Carcoon and their portable
booths a few months earlier and
quickly gave them a call.”
Almost immediately things started
to look a whole lot better. “David
Bernard at CSS was heaven sent,”
Iturralde said. “With our DRPs, it’s all
about the cycle times, so we just
could not afford to be down longer
than necessary. Incredibly, less than
48 hours later we were back in business. Within no time at all we had the
CSS portable paint booth up and running.”
The installation was easy and
Auto Collision Specialists was back
painting its customary 6-8 cars every
day. That’s 6-8 cars per day in a
portable paint booth with less fuss
than buying a can of paint!
“When all this happened we
were so busy that I just can’t believe
how CSS Workstation put us back in
business in this crucial period,” Iturralde explained. “We got all of the
work done on time thanks to a great
product and the amazing customer
service we got from CSS.”
Iturralde’s shop uses PPG Envirobase waterborne paint, even
though waterborne isn’t mandated in
Florida. “We changed over in 2009,
because we saw it was going that
way eventually,” Iturralde said. “We
learned all the tricks of applying the
waterborne product and our cars are
coming out beautifully. You won’t find
many other shops in this area that
use waterborne, so it makes us dif-
CSS USA, Inc.
Auto Collision Specialists
Location: Miami, FL
Telephone: 305-235-6235
www.miamiacs.com
DRP Programs: Seven
12,000 square feet
The Iturralde family, Diana (left) Leo and Margie, runs and operates
Auto Collision Specialists in Miami, FL
ferent and we like being a green
business.”
CSS has been a technology
leader in the portable automotive
storage and mobile workstation
niche for more than two decades. Its
patented portable workstation design was devised specifically for
high-volume automotive repairers
looking for somewhere to complete
smaller repairs without taking up
time or space in a busy paint booth.
In many cases, it’s also used temporarily to replace a paint booth that
goes down for whatever reason.
David Bernard, Director of Sales
for CSS, explained the versatility of
the CSS Workstation and the convenience it offers. “We’re selling a lot
of these mobile paint booths to
smaller shops that don’t have the
space or don’t want to invest in a permanent conventional paint booth,”
Bernard explained.
“Some shops use them as a
backup booth or for overflow work
and they can be used as a prep and
primer station as well. We also have
a lot of mobile repairers that do dealership work ordering CSS Workstations. The set-up and breakdown
takes literally minutes.”
The CSS Workstation takes up
no more space than a regular paint
booth, Bernard said, and many
shops will set them up outside in
their parking lots if needed. In
every scenario, the CSS Workstation conforms to the new rules implemented by the EPA and is fully
approved for use anywhere in the
United States.
Iturralde obviously won’t be
able to look back at the fire in a
warm and fuzzy way, but he sure
can give a sigh of relief when he
thinks about his CSS Workstation
and the role it played after the
tragedy. “This mobile booth saved
us for sure,” he said. “I bless the
day I saw that ad and remembered
the product, otherwise it would have
been chaos here. Even worse it
could have seriously hurt my business. We have our permanent
booth now, but we’re still going to
use our CSS Workstation when we
get overflow work. We’re going to
make space outside with a canopy
and exterior lighting, so that we can
get in there day and night.”
A big thank you goes out to
CSS’s David Bernard, Iturralde said,
because David went way above and
beyond on the customer support.
“David’s customer service was unbelievable; on one occasion he drove
here from Jacksonville (7 hours) during the Christmas holidays to bring
me a service filter for the CSS Workstation. I’ve never seen that kind of
customer service from any vendor, so
I have to mention it.”
Did your CSS Workstation pay
for itself, we asked Iturralde? He responded with a hearty laugh and an
emphatic ‘yes.’ “We painted almost
300 cars in that booth over a threemonth period, so it definitely paid for
itself, maybe several times over. In
this industry, you have to make decisions about equipment and products
all the time and in this case, it was a
smart decision.”
When the paint booth at Auto Collision
Specialists caught fire late last year,
the Carcoon Workstation saved the
day
Auto Collision Specialists is back on
their feet and painting 6-8 cars every
day in their permanent paint booth.
But, they’re planning on setting up
their CSS Workstation once again
out in their back lot to use it when
they’re busy
Carcoon Storage Solutions (CSS)
11226 Phillips Drive East, Unit 1
Jacksonville, CA 33256
Phone: (904) 567-3825
www.carcoonworkstation.com
Shop Owner is Sticking with a Winner:
IPG® American® Brand Tape
University Collision Center
When it comes to automotive tape,
you could talk about its fine crepe
backing, tensile strength, adhesion
and elongation all day long, but in the
end, if it works is what matters.
That’s why a long-time body shop
owner who is just getting back into
the collision repair business has
been using American Brand PG-27
automotive tape, manufactured by
Intertape Polymer Group® (IPG),
since its inception 25 years ago.
Stan Freeman, 53, has 30 years
collision industry experience and
owned three shops in Tallahassee,
FL, in the 1990s. He recently opened
University Collision in Tallahassee
after being out of the collision business for many years. “I retired and
now I’m un-retired,” he said.”This industry is in my blood and I can’t get
away from it.” With a new shop, 12
employees and anticipating 80 cars
monthly coming through the doors,
Freeman has a ton of things to be
concerned with. But his tape isn’t
going to be one of him.
As a former car salesman and a
numbers guy, Freeman was immediately enamored with the collision
industry when he got hired at a body
shop as a comptroller in 1988. “I
had a buddy who owned a shop, but
he wasn’t doing well because he
didn’t understand the books. He
saw all that money coming through
the door and he thought it was all
profit, but it’s not. I have an accounting background, so I came onboard to turn him around. I had
never been in a body shop before,
but I instantly fell in love with it because I could see that the profits
were almost guaranteed by the insurance companies.”
Freeman has a long relationship
with American Brand Tape and because the tape works time after time,
he’s a big advocate for the company
and the product. “It’s an American
product and that’s a big plus. Competing sales reps are always giving
me cases of their tape for me to try,
and if it’s free, then why not? You can
give it to me if you want, but I’m not
changing. When I find a product that
works and a company that supports
it, why would I ever change? I tell
them, I’m happy where I am.”
What can go wrong with tape?
“Nobody wants tape that bleeds,” he
explained. “If it bleeds through anywhere, you’re in real trouble. And of
Location: Tallahassee, FL
Telephone: 850-878-0304
www.TBD.com
DRP Programs: Two
University Collision Center in Tallahassee, FL, is a new shop, but its
owner Stan Freeman has 30 years industry experience and has been
using American Brand PG-27 automotive tape since day one
course, you want a good clean line,
for when you’re taping off a molding,
for example. You also want a good
adhesive tape that will also come off
easily and it just has to work, that’s
all. I’ve tried out some of the cheaper
tape that’s out there on the market
and it can cause a lot of issues. You
spray it, and then the edges start
soaking up the tape or the lines
aren’t symmetrical. Or you try to pull
it off and it’s difficult.”
Stick to the formula that works,
Freeman said. “I don’t think anybody
has ever done a better job making
automotive tape than IPG’s American brand. One of the other socalled leading brands has changed
their tape at least 4-5 times over the
years. They keep saying, ‘This is our
newest and improved’ tape to the
point where I’m tired of hearing it.
But I know for a fact IPG hasn’t
changed their American tape at all,
because if it works, why mess with
it?”
During the 25 years Freeman
has used IPG’s American PG-27
tape, he has never encountered a
bad roll. “The consistency of the
product is one of the reasons I’m really impressed with this tape,” he
said. “I want to know that every roll
my painters use isn’t going to give
them any problems, because problems will lead to re-dos and comebacks. I can honestly say that my
American tape has never failed me
and caused not even one comeback,
and I can’t say that about anything
else.
“I’ve used several types of paint
over the years, because if a com-
pany will give me a better deal, I’m
listening,” Freeman explained. “But, I
have never even considered changing to a different kind of tape, because I don’t believe there’s a better
type out there. Until then, someone
else is going to have to prove me
wrong.”
American brand PG tape is
known in the industry for its easy handling, a smooth crepe backing, high
strength, excellent conformability to irregular surfaces and exceptional cornering. It also provides resistance to
paint flaking and a clean, well-defined
paint line.
IPG’s Automotive National Sales
Manager Monty Seawright is proud
to be selling a product that is the goto tape for body shops worldwide, he
said. “Body shops invest in the American brand for the quality and performance they receive with every roll
they purchase.
“I hear positive feedback from
paint techs all the time,” Seawright
said. “And the main things they like
about our tape are: 1) It sticks and
removes cleanly. A lot of the other
tapes out there don’t adhere properly
to the body of the car, especially
when they’re exposed to the pressure that comes out of a spray gun
and then they leave a residue when
they’re removed. 2) It handles temperature swings and extreme humidity, like in Florida and 3) And it’s
smooth, so it’s easy on the user’s
hands. With our crepe paper backing, it won’t cause wear and tear on
a paint technician’s hands, which is
vital, because that’s their number
one tool.”
10,000 square feet
It’s all in the preparation when it
comes to painting and American
Brand PG-27 automotive tape
always plays a role
Painter Kenny Klotz gets a truck ready
for painting at University Collision
Center
Intertape Polymer Group
3647 Cortez West Rd.,
Brandenton, FL 34210
Phone: (941) 727-5788
www.itape.com
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Management Success Helps Calif. Shop to Flourish
in Competitive Market
By learning new ways to make his
business more efficient and therefore
more profitable, Dino DiGiulio, the
owner of Body Best Collision Center
in Sonoma, CA, has seen his business nearly double over the past five
years. And he’s done it while increasing his net profit by five percent. What was the key and how did
he do it?
DiGiulio gives credit to his decision to join Management Success in
2008 and implementing the things
they taught him. He is now achieving
and succeeding at a very high level
thanks to Management Success, an
automotive industry training and consulting firm in Glendale, CA.
Born into the body shop business, DiGiulio grew up watching his
father repairing cars in his family’s
garage. By the age of 14, he was already working alongside his dad and
after graduating from high school, he
went to work in a body shop, detailing
cars as he attended school to study
collision repair. In 1990, DiGiulio took
all his savings and opened a 1,800
square-foot shop with one employee.
With the help of his wife, Trina, Dino
has built his business into a 12,500
square-foot shop employing 13 people.
Like many body shop owners,
DiGiulio was initially skeptical that organizations such as Management
Success could be helpful, but after
getting a positive review from a colleague he decided to take a leap of
faith. “One day I got a call from a
friend who owned a body shop and
she told me that Management Success was amazing. So, I called them
and signed up for their two-day seminar, which took place in Lake Tahoe.”
The seminar was a wake-up call
for DiGiulio. “Their program is different from the others, because it comes
with a consultant/mentor. You can
contact them anytime you want, but
during those first six months, they call
you weekly and spend 1.5 hours on
the phone with you, putting systems
in place. They make you accountable
[to what you’ve agreed to do] so that
you will use their tools and succeed.”
Management Success taught
DiGiulio that you can’t do it all yourself, at least not effectively. “One of
the first things I learned was to delegate. Before, I was working 14
hours, six days a week and then I
was wondering why I was exhausted every night when I got
home. Now, I have a manager, an
assistant manager and a production
manager, but before working with
Management
Success!
Body Best Collision Center
Location: Sonoma, CA
Telephone: 707-996-2470
www.bodybestofsonoma.com
DRP Programs: Two
12,500 square feet
By delegating more duties to his staff and concentrating on being a
“true” body shop owner, Dino DiGiulio now has more time to do
community work, like helping Meals on Wheels, pictured here
Management Success, I was doing
all those duties myself. I don’t write
estimates anymore for example. I
used to write more than $1 million
every year and last year I stepped
in and wrote about $15,000 when
my guys were overwhelmed. But the
point is I don’t have to write estimates anymore, which frees me up
to build my business and do the
things an owner should be doing.”
Another valuable lesson DiGiulio
learned was to get it on paper and
document every single step of every
repair. “Before, we were processing
too many jobs verbally, like so many
body shops do,” he said. “Now it’s all
done in writing and everything is
properly documented from start to
completion. That was probably the
first policy we put into practice when
I got back from that first two-day
seminar. Then we dialed everything
else in during the next six months.”
Instead of it being an expense,
DiGiulio now clearly sees the money
he spent on Management Success
was a smart investment. “The initial
seminar is approximately $500 for
two people, the least expensive twoday seminar you’ll ever take. There
are a lot of classes and seminars out
there, but this one really works because they give you the information,
and then provide you with the tools
you need and then make sure you
follow through. A lot of body shops go
through the initial seminar but then
don’t want to sign up for the sixmonth program because it requires
ongoing work. After the seminar,
there is a significant investment in
the six-month program, but for me I
got that money back within the first
year because our car count went up
and stayed up as a result of all the
changes we made.”
The numbers don’t lie. In 2008,
before DiGiulio joined Management
Success, Body Best was doing $1.6
million but now he’s on track to do
$2.6 million this year. “We went from
140% efficiency to 180% and our
closing rate went from 65% to 83%.
The first week after going through
the Management Success five-day
estimating class, we wrote $72,000
in business. Our previous average
was $25,000 per week.”
Due to the success of his shop,
DiGiulio has garnered numerous accolades and multiple awards. In 2008,
Body Best Collision Center was chosen as #1 in Sonoma County with AAA
insurance company for Customer
Service. In 2009, KRON 4 named the
shop the Best of the Bay. And last
year, Dino and Trina DiGiulio received
the coveted Master of Shop Management award from Management Success in recognition for establishing an
extremely efficient business operation
management while improving customer service.
Management Success has
changed his business for the better,
but really it’s changed his life in a bigger way, DiGiulio said. “I don’t have
to be at the shop 24/7 anymore. Its
drastically improved the quality of my
life because I get to spend more time
with my family. It’s still a process and
I am learning new things every day,
but now I know much more and have
the tools to cope with the demands.
For so many years I was operating
my shop with the seat of my pants,
but those days are ancient history.”
In 2012, Dino and Trina DiGiulio of
Body Best Collision Center in Sonoma,
CA, received a Master of Shop
Management award from
Management Success, an auto
industry training and consulting
firm in Glendale, CA
Body Best Collision was doing $1.6
million almost five years ago, now
they’re on track to do $2.6 million
this year and Management Success
has played a big role
Management Success!
Phone: (818) 500-9631 ext. ABN
www.managementsuccess6.com
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Mike Rose’s Auto Body Changes to PPG
for All the Right Reasons
Mike Rose’s Auto Body
When the owner of a burgeoning
multi-shop operation in northern California switched to PPG in 2009, after
working with his former paint provider
for 18 years, it was a win-win and a
game changer in many ways. By tapping into all of the value-added benefits PPG brings to its business, Mike
Rose’s Auto Body in the East Bay is
making all the right moves for all the
right reasons.
Mike Rose opened his first shop
41 years ago in Concord, CA, with
five employees in a 3,000 square-foot
facility. Today, Mike Rose’s Auto Body
has ten locations employing 245 people and repairing approximately 1,500
cars every month. By opening new locations as the East Bay grew in population, Mike Rose’s Auto Body has
expanded as opportunities have presented themselves over the years.
To say that the Rose family is living the Great American Dream is a
major understatement. Mike’s wife
Laurie and his two children work for
the company. Brennan is the CEO;
his sister Ragan Ortland is the CFO;
and Steve Kelly isn’t technically related, but he’s the company’s COO
and has worked for the Rose family
for 38 years. The company is known
for being a leader in community outreach in every region where they have
shops. Each year, through their own
Benevolence Program, Mike Rose’s
Auto Body donates refurbished vehicles to deserving people in tough situations and in 2012 they donated their
40th vehicle to the cause.
Changing paint companies wasn’t
easy, Mike Rose explained. “We were
loyal to the same brand for 18 years
and their products were performing just
fine. But, we wanted to see if there was
anything better out there. We’re always
looking for ways to be a better company and improve our production, so
we started doing our research and trying different products.”
PPG was on their short list, but
the Roses always perform their due
diligence before making any decisions, especially one as important as
this, Mike Rose said. “It was a careful
process that started with discussions
with Mark Juell, PPG’s Refinish Sales
Director, Zone 2. Then, we toured
quite a few shops to see them using
their product. Finally, after seeing a
ton of demos, we began using PPG’s
waterborne product Envirobase® High
Performance on a trial basis.”
To test the product first-hand, the
Roses installed the PPG Envirobase
High Performance system into their
Brentwood location for 90 days,
(Headquarters)
Location: Concord, CA
Telephone: 925-689-1739
www.mikesautobody.com
DRP Programs: 20
Number of Locations: 10
165,000 square feet (combined)
The Rose family (from left), Brennan, Ragan and Mike, switched to PPG
after doing their homework and seeing the product in action
Brennan Rose said. “We wanted to
start with one location and then introduce it to each shop over a period of
time. We chose Brentwood because
that’s where our most critical painter,
Kevin Cordua, is the head painter.
He gave us a very positive review
and we loved the finished product, so
we made the decision to switch over
in all our locations at that point.”
When they visited other body
shops and collision centers using PPG,
the Roses and their staff kept hearing
about the company’s exemplary customer service. “Great support is what
we kept hearing,” Brennan Rose said.
“When it comes to any product or piece
of equipment that we buy, we want a
partner—not just a vendor. It’s not always about price, because in the end it
comes down to the support. With 1,500
cars coming through our shops every
month, we require a 100% commitment from every company we work
with, and we get it with PPG.”
Once Mike Rose’s Auto Body
signed on the dotted line with PPG in
October of 2009, the first task was to
get its painting staff trained on using
the product. It was easily done, because PPG’s training center is in Concord, CA, centrally located for all of
Rose’s shops. “All of our painters and
preppers went through PPG’s oneday training class, as part of PPG’s
Convert with Confidence program,”
Brennan Rose said. “The training is
excellent and within a very short time,
everyone was comfortable painting
with the Envirobase High Performance. Since then, we’ve had zero
comebacks and no glitches and our
staff is putting out the cars like clockwork.”
By working with its local paint
jobber, FinishMaster, Mike Rose’s
Auto Body has taken full advantage
of all the benefits and value-added
things PPG offers. “By working with
Dave Atwater and Sean Kopec at
FinishMaster, we’ve been able to
make this switch as seamless and
painless as possible,” Brennan Rose
said. “They’re very proactive and accountable, which makes it a great relationship.”
One of the benefits implemented
by FinishMaster was the installation
of consignment cabinets in each of
Mike Rose’s Auto Body’s ten locations. “This replenishment system allows our painters and preppers to
have a backup inventory of all our allied paint materials and liquids,” Brennan Rose explained. “If one of our
people runs out of something, they
can go to the cabinet and get what
they need. That way, it won’t slow us
down or stop production. Every 2-3
weeks, the people at FinishMaster replenish the contents of the cabinet, so
we’re always stocked.”
Dane Dearlove performs a wide
range of marketing and internal training for Mike Rose’s Auto Body and he
plays an integral part in working
closely with PPG. “PPG impressed
me with their partnership approach
and the way they worked as a team to
make everything happen,” Dearlove
explained. “With Sal Contreras, we
hold Continuing Education classes for
our insurance agents with a curriculum provided by PPG, and we also
use PPG’s Marketing on Demand
website. The paint is great, but the
way PPG helps our business is also
key.”
Mike Rose’s Auto Body’s Head Painter
Kevin Cordua gave PPG very positive
reviews after using the product for a
brief time
Painter Steve Bartholomew of Mike
Rose’s Auto Body is seen here with
one of the company’s consignment
cabinets, which has made his life
easier on a day-to-day basis
PPG Automotive Refinish
Company Contact: Cindy Schauer
Phone: (440) 572-2800
www.ppgrefinish.com
In this
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Pro-Spray® Has Collision Center Looking
and Feeling Smarter
Every company thrives by making
good decisions, especially those that
greatly impact its future. Buying the
right equipment, hiring the best people available and working with top
vendors is a formula for success in
any business. So, whenever a collision center switches to a new paint
supplier, it’s a very critical move that
will impact the business for many
years to come.
Matt Halbur, the general manager at Rydell Chevrolet in Waterloo, IA, is proud to be spraying H2O
Waterborne Automotive Paint, by
Pro-Spray® Automotive Finishes on
every one of the 130–170 cars his
crew paints every month. He likes
being a green business and he appreciates the amazing customer
support he gets from his local jobber, but the number one reason why
he’s enamored with Pro-Spray’s
H2O Waterborne Automotive Paint
is the finished product, that is, the
product finish.
“It’s an exceptional paint, no
doubt,” Halbur said. “We switched
over last summer and after using it
every day, we can say without hesitation that the Pro-Spray® is superior
over anything we used previously.
We had a 15-year relationship with
our former paint vendor and we were
happy with them, but a while back
we started looking around. Our goal
was to find a product that could save
us money and continually perform at
a high level.”
Halbur and Rydell Collision Center’s Brad Vaughn began the process
of researching new types of paint,
which included meeting distributors
and jobbers and doing their due diligence.
“Changing paint is a big deal for
any shop and one of the biggest decisions I’ve had to make. The company we decided to go with had to
be a good fit for us and we wanted to
be comfortable with the brand we
chose. We use it every day and we
have to rely on it, so it was an important decision and we didn’t take
it lightly.”
Since Rydell has been spraying waterborne since 2006, Halbur’s paint crew learned the ins
and outs of the Pro-Spray ® H2O
Waterborne Basecoat in no time,
he explained. “There was very short
transition, because our painters
know how the waterborne behaves
and the best way to apply it. We
were simply refining what we had already learned, so it wasn’t a drastic
change.”
Rydell Collision Center
Location: Waterloo, IA
Telephone: 319-433-3662
www.rydellauto.com
DRP Programs: 13
12,500 square feet
AJ Koloc at Rydell Collision Center paints a car using Pro-Spray® H2O
Waterborne Basecoat
The changeover to Pro-Spray®
has trimmed Rydell Collision Center’s cycle times and the finished
product is impressive, Halbur said.
“We’re saving time which is so important for the insurance companies
we work with and the quality is impeccable. The Pro-Spray® is easier
for our painters to spray and that’s
huge. We get excellent coverage
after shooting a few light coats and
the drying times are faster than with
our former product. We ran some
tests and timed the process, so we
know we’re saving 10% time-wise on
every job and 40% on materials with
this paint.”
Halbur also appreciates the color
matching capabilities of the Pro-Spray®
H2O Waterborne Basecoat. “It gives
us superior matches that are always
right on. We got our initial supply of
color chips from Pro-Spray® and now
we’re adding our own all the time. By
assembling an extensive library of
colors, we’ve got what we need for almost every car that comes through
the doors here.”
Training offered by Pro-Spray®
was a critical element to the success
of Rydell Collision Center’s transition
to the new paint, Halbur said. “We
sent our lead painter AJ Koloc to the
Pro-Spray® training center in Massillon, OH. By becoming more and
more comfortable with the product,
AJ was able to absorb all of the little
things you need to know with any
new type of paint. Spraying it and
drying it are the main parts of the
process, but knowing the different
techniques that are available and
being able to put those into practice
as they’re needed is essential to the
overall success of our paint department.”
What is the value of using waterborne in Iowa, where the laws don’t
yet mandate its use? “By embracing
waterborne, it makes us different in
this area, because most of the body
shops here use solvent exclusively.
Of course, it’s better for the environment and I always tell customers—
your car was originally painted with
waterborne paint anyway. Once we
educate them, the light goes on and
they realize that we’re a progressive,
green business. It goes a long way
to pleasing our customers and our
DRPs as well.”
Brian Mennenga is the manager at Auto Plus in Waterloo, IA,
Rydell Collision Center’s Pro-Spray®
jobber. He played an integral role in
helping the company to make the
switch to Pro-Spray® and is pleased
to have a well-known collision center using his product in an area
where most of the shops are still
using solvent, he said.
“By having a large collision center
using our product is a big plus, that’s
for sure,” Mennenga said. “To have a
highly-respected collision center as a
vocal advocate of the product is essential. Most shops around here still
use solvent, but more and more shops
are doing demos with us. Shops like
the price—as much as 35% less than
the solvent—and they’re always impressed by the quality of the paint job.
They also love our color matches, because all of our chips are sprayed out.
That means the painter doesn’t have
to shoot a test panel before using a
color, which saves at least a half hour
every time.”
Rydell Collision Center Manager Brad
Vaughn (left) and GM Matt Halbur are
big supporters of the Pro-Spray® H2O
Waterborne Basecoat
Rydell Collision Center paints 130-170
cars and each one looks spectacular,
thanks to Pro-Spray
Pro-Spray Automotive Finishes
Phone: (800) 776-0933
www.ProSprayFinishes.com
www.ProSprayH2O.com
www.NavigatorColor.com
www.facebook.com/prospray
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Family-Run Shops Value Long Relationship
with SATA
With three generations in the collision industry spanning more than 75
years, the Dingman family is known
for doing quality work, being fair and
doing the family business right.
Using top-notch products and equipment to become more efficient while
setting up their technicians properly
is a key to their success.
Boyd Dingman, 62, runs three
busy locations in Omaha, NE, with his
two sons and daughter, who grew up
in the collision repair business just as
his dad did. The family started in the
collision repair industry in Iowa in the
1930s when Andy’s grandfather Francis Dingman was fixing Nashes,
DeSotos and Dusenbergs.
In 1960, Francis Dingman opened
a shop in the small town of Garner, IA,
and launched the family tradition of
honesty paired with exemplary work
and service. The shop had to be good
because business was sometimes
scarce. Garner was the type of place
where “people had to look for someone else to run into,” Boyd Dingman
quipped.
Boyd Dingman learned the collision business by working as a technician for his father. When Boyd
opened his own body shop in 1983
in Waverly, IA, he promised himself
to continue the Dingman family
legacy. In 1995, when the Iowa Department of Transportation acquired
the shop’s land to make way for a
highway, Boyd and Diana Dingman
decided it was time for a change of
scenery. So, they settled on Omaha,
NE, to raise their family and open
Dingman’s Collision Center in 1996.
Today, the whole Dingman family works for the company with Andy
as the GM, and Boyd and Diana
handling operations and accounting. Darcie Dingman, Andy’s sister,
coordinates marketing, human resources and other management duties while her brother Travis is the
company’s parts manager and performs a wide range of other operations-related functions.
Dingman’s Collision Center is
spraying waterborne even though
it’s not mandated yet in Nebraska.
“We switched over to waterborne
about six years ago,” Boyd Dingman
explained. “We’re always looking for
ways to be a better business and
switching over to waterborne paint
was a huge part of this. I knew waterborne was on its way and we’ve
always been on the cutting-edge for
products and equipment, so this was
just a logical decision and we surely
don’t regret it. We always do our re-
Dingman’s Collision Center
Location: Omaha, NE
Telephone: 402-558-3500
www.dingmans.com
DRP Programs: Three
Number of Locations: Three
47,000 square feet (combined)
The Dingman family runs three very successful shops in Omaha, NE.
Pictured from left to right, Andy, Diana, Travis, Boyd and Darcie Dingman
search before we buy anything, so
most of the time it works out just
fine.”
The Dingman family’s relationship with SATA is decades old, Boyd
Dingman said. “Back in the 1960s at
my father’s shop, there were basically two companies that sold paint
guns—they were good guns but we
were limited by the paint products
back then. But now, the paints have
evolved to where there are so many
different types, including the high
solids. Of course, the cost has gone
up as well. When it started to get really expensive, we were looking for
ways to save money. So, we started
using SATA’s HLVP spray guns to
save money on material back in the
1980s. The relationship has grown
from there.”
Dingman respects his SATA
spray guns for their performance and
the support he receives from the
company. “The SATA guns are the
cheapest high-dollar piece of equipment we use here. What do I mean
by that? They’re not inexpensive, but
they save us money over the longterm. Another big advantage of working with a company like SATA is the
exceptional people they employ.
“I’ve known Tony Larimer at
SATA for more than 20 years and the
guy is sharp and very dedicated to
his product,” Dingman said. ‘He
knows the industry and his customer
support is excellent. Their knowledge
about paint is tremendous and
they’re always working with the paint
manufacturers to find out what product improvements they’re coming up
with so they can design paint guns
that match the products. They’ll all
spray, but no one gun can do it all.
That’s where we need to call on the
SATA folks. By knowing what gun
works best with a certain type of
paint, the people at SATA can recommend and advise us on what gun
to use.”
Dan-Am, the independent exclusive distributor of SATA products in
this country was founded in 1976.
Two of their very first products were
big winners—a sprayable polyester
body filler and a German spray gun
to apply the product. In a short time,
they became popular with body
shops and the entire SATA line was
born. In 1980, the Dan-Am Co. began
distributing the SATA product line. By
focusing on quality and service while
developing a marketing strategy for
long term growth, the company flourished. By making spray guns to complement the ever-changing modern
paint technology and adapting to the
advent of the downdraft spray booth,
SATA has achieved a high level of
success. By continuously developing
and strengthening an effective liaison
between SATA, the paint manufacturers, the Dan-Am sales team and
the marketplace, the company looks
at a future that’s painted bright.
SATA’s training is comprehensive and easy to understand, Dingman said. “They put it in clear terms
and outline the proper gun to go
with a certain type of paint. They’ve
been down here over the years to
do in-house training and if we ever
have any issues, they’re just a
phone call away. The company
makes their people accessible and
we know they’ll be there when we
need them.”
Painters like Chuck Kai (pictured here)
use SATA spray guns to paint vehicles
at Dingman’s Collision Center
Dingman’s Collision Center opened in
Omaha, NE, back in 1996
Dan-Am Company
Phone: (800) 633-7282
P.O. Box 46, Spring Valley, MN 55975
www.sata.com
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Fred Haas Toyota Collision Center Converts to
Standoblue® to Improve Profits and Productivity
As any collision repair shop owner or
manager knows, you have to do
quality work, you have get it done on
time and you have to make money
doing it. That’s why Fred Haas Toyota Collision Center in Spring, TX,
chose to switch their paint to Standox® Standoblue® waterborne. When
considering their paint options, Collision Director Jeff Debner noted that
Standoblue® was “The clear winner.
It was the better product from a profitability, productivity and quality
standpoint.”
After 14 years running a busy
body shop that repairs roughly 400
vehicles monthly, Debner knows
how important time can be, so he
found Standoblue® very appealing
when he learned how quickly their
basecoat dries. Even better, the
main reason this system dries so
much quicker than others is because
it is designed to minimize steps by
allowing fast application in only 1.5
spray passes. Because of this, Debner said, “We use less of the product and the product dries faster,
leading to increased profitability and
productivity which were the biggest
factors in our decision to make the
change.”
Two years after the Fred Haas
Toyota Dealership opened in 1969,
Haas added the collision center,
which was Toyota’s first certified collision repair center. A large facility,
Fred Haas Toyota Collision Center is
able to handle large volumes in a
timely manner, completing nearly
half their vehicle repairs within 72
hours.
Debner believes that what
makes his repair center different
from their competitors is that their
quality workmanship is “head-andshoulders above the average repairer.” He added that all repaired
vehicles undergo a rigorous quality
inspection before being released to
the customer. In addition, Fred Haas
Toyota Collision Center offers lifetime guarantees on workmanship
and against material defects in parts.
This emphasis on quality led
Debner to explore the option of
switching to Standoblue ®. In addition to Standox ® commitment to
color accuracy, excellent sandability and efficiency in application, Standoblue® basecoats blend
seamlessly with existing Standox ®
refinishing systems. To assist re-
Fred Haas Toyota Collision
Center
Location: Spring, TX
Telephone: 800-254-0216
www.fredhaastoyota.com
DRP Programs: Seven
Employees of Fred Haas Toyota Collision Center are pleased with the
benefits of switching to Standox® Standoblue® paints
finishers with finding the right color
quickly, Standox® also offers a variety of color tools in a reliable range
of both digital and conventional
tools. Since Standox® makes their
job easier, the painters at Fred
Haas Toyota Collision Center are
very satisfied with the change to
waterborne product in terms of the
increased quality and productivity.
Fred Haas Toyota Collision Center also became a member of the
Standox® Partnership in Excellence
Program, a loyalty program that is
exclusive to collision repair shops
that use Standox®. Participation allows the shop to earn a 2% rebate on
any liquid purchase after any discounts.
Since its inception, Fred Haas
Toyota’s reputation for integrity,
honesty and customer service
has been demonstrated by their
promises to reduce the hassle of
repairs for their customers. Their
success is proven by the fact that
their customer satisfaction index
is approximately 96.85% favorable.
The shop’s high CSI rating was
one of the contributing factors that
led to them winning the 2012 Toyota Certified Collision Center Triple
Crown in the large shop category.
Additionally, Fred Haas Toyota
Collision Center is Toyota-certified
and is an ASE Blue Seal shop. With
such devotion to providing customer service, it is no wonder that
Debner was looking for the same in
the paint manufacturer he uses,
and that is exactly what he found
with Standox ® who he said are
“hands-down, second to none when
it comes to serviceability from the
manufacturer.”
Debner elaborates, “In the 14
years I have been the collision director
at Fred Haas Toyota World, I have
been served by three different paint
distributors and I have never before
received the level of service and professionalism that the Gladwin Paint
Company delivers every day. One
word comes to mind when I speak of
them: ‘Outstanding’ really sums it up.
Mike Sprinkle and Brett Lundy, Axalta Coating Systems Sales Representatives, are invaluable assets
providing superior service.” Standox®
always strives to ensure that customers receive their full support when
converting to Standoblue® so that the
transition is as smooth as possible,
and Debner confirms their success. “It
was a pretty seamless transition... we
learned the differences about the
product and it was an even flow to
transition to Standoblue®.”
Fred Haas Toyota’s Collision
Center had a great year in 2012 and
is off to a great start in 2013. According to Debner, “It has a lot to do
with what the Standoblue® product
brings to the table.”
Of course, the shop’s success
can also be largely attributed to the
hard work of their employees. Tommie Young, one of the technicians at
Fred Haas Toyota Collision Center,
was honored at ASE’s Annual Meeting in November 2012 with the award
for Toyota/ASE Master Collision Repair and Refinish Technician of the
Year.
When it comes to the shop’s
success, Debner reiterates the importance of customer service, productivity, quality and profitability,
explaining that “Since Standox®
performs better in every category,
switching was a no-brainer.”
44,850 square feet (33,500 square
feet of production space)
Fred Haas Toyota Collision Center
has seen an increase in profitability,
productivity and quality since
beginning to use Standoblue®
Painting technicians at Fred Haas
Toyota Collision Center always
ensure their customers receive
quality repairs, but their jobs have
been made easier by the quality of
Standox® paints
Standox®
Phone: (800) 551-9296 (prompt 7)
www.upgrade2standoblue.standox.com
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Shop is Saving More Bumpers with Nitrogen
Welder from Urethane Supply
Paul Struhar, 56, is the owner of
Centerline CARSTAR in Strongsville,
OH, and is a 38-year veteran of the
collision industry. He knows a lot
about plastic welders because he
bought his first one when he started
his career as a body and frame technician back in 1975. In his mid-teens,
Struhar was attracted to muscle cars,
like almost every other kid in his
neighborhood. So he attended vocational school in Bedford, OH, to study
collision repair and after graduating,
his first job was as a body tech.
After a decade working at three
different shops, Struhar landed a job
as a technical salesman for a collision equipment company, a position
that helped him to learn the business
from a different perspective. And
then in 1992, Struhar decided to take
a major leap when he opened his
own shop and shortly thereafter
joined CARSTAR.
“I’ve been using Urethane Supply plastic welders for almost 30
years, so I’ve seen the technology
change,” Struhar explained. “But
Urethane Supply’s newest machine
(the 6056 Nitrogen Welding System)
has revolutionized plastic repair.
We’ve had this model for more than
a year now and it really has changed
our production in a very positive way.
It’s impacted our cycle times and is
saving us money.”
Urethane Supply Company’s
6056 Nitrogen Welding System has
been universally praised for being
the most complete state-of-the-art
plastic welding repair system on the
market today, according to the company’s website. The system includes
an Airless Plastic Welder and a Hot
Air Welder coupled to a Nitrogen/Air
controller, along with a large supply
of welding rod and a fully assembled
welding cart. After connecting it to a
nitrogen tank and compressed air
supply, the user simply just plugs it in
and it’s ready to go. Nitrogen acts
like a shielding gas, preventing oxidation and creating a much stronger
weld on bumpers, fenders and headlight assemblies.
Centerline CARSTAR repairs
roughly 140 cars monthly and by
using the 6056 Nitrogen Welding
System, Struhar says it makes plastic repairs easier. “It’s an unbelievable piece of equipment and it’s
allowed us to put more labor dollars
into our pocket. By using this welder,
Centerline CARSTAR
Collision Center
Location: Strongsville, OH
Telephone: 440-891-5955
www.centerlinecarstar.com
DRP Programs: 12
Paul Struhar (left), the owner of Centerline CARSTAR in Strongsville, OH,
is showing tech student Jared Baschko how to use Urethane Supply
Company’s 6056 Nitrogen Welding System
we’re re-conditioning more and more
bumpers here in-house. We’re able
to save more of them, because now
we don’t have to buy re-conditioned
bumpers from several different
sources, half of which we end up returning anyway, due to poor quality.”
By fixing bumpers and fenders
and doing a quality repair with the
6056 Nitrogen Welding System,
Struhar has a distinct advantage.
“Previously, we had no way to perform quality repairs on a lot of these
plastic bumpers,” he said. “This
welder allows you to replace tabs and
put them back on the car and do a
complete structural repair on a
bumper. Before we had this machine,
we were limited to doing just minor or
cosmetic repairs. Now, Urethane
Supply’s newest system allows us to
fix mounting tabs and perform larger
repairs. We can either repair the tabs
or actually re-create them, using the
6056 Nitrogen Welder.
“One of the real plusses of this
new nitrogen welder is that we can
fix the O.E. bumpers, which means
we don’t have to buy aftermarket
ones, in most cases,” Struhar said.
“We also don’t have to worry about
them fitting properly, because every
time we buy an aftermarket bumper,
we have to go through that whole
thing where we’re wondering if it’s
going to fit or not. It takes time and
costs us money to pre-fit these aftermarket bumpers before we’re able to
paint them, and we can’t charge for
that. Now we’re using the same
bumper we took off the car, so we
know it’s going to fit every time. You
make more money on labor versus
parts, so it benefits the bottom line,
plus our DRPs like the fact that we’re
going with O.E. bumpers and fenders on our repairs, wherever possible.”
The 6056 Nitrogen Welding System can easily pay for itself in a very
short period of time, according to
Struhar. “When you figure a re-conditioned or aftermarket bumper costs
$300-$400 on average and we were
able to save at least 12 of them in the
first two months using it, then I can
say we recouped that investment
rather quickly.”
All Centerline CARSTAR’s five
body techs are trained to use the
Urethane Supply Company’s 6056
Nitrogen Welding System, to repair
bumpers, fenders and yes—even
those finicky headlights, Struhar explained.
“Initial training on this system
was done here at the shop and our
guys picked it up rather quickly.
We’re also having a lot of success
fixing headlights, which is great.
We’re able to repair them without replacing them, which is a big deal, because they can cost as much as
$1,000 with some cars, such as the
ones with self-aiming lenses. You
can do a good repair on a headlight
with the nitrogen welder and it will be
just as strong as the original. There’s
no loss of integrity using this welder.”
Struhar also likes the fact that his
new plastic welder is sturdy and doesn’t require much maintenance. “It’s a
workhorse and we’ve had zero mechanical problems with it since we
purchased it. That’s the way you want
any piece of equipment to be. Urethane Supply Company’s 6056 Nitrogen Welding System is an investment,
not an expense, and that’s the way
any piece of equipment should be.”
9,250 square feet
Centerline CARSTAR fixes 140 cars
monthly and can now repair plastic
bumpers, fenders and headlights by
using its 6056 Nitrogen Welding
System
After a brief training, Baschko is
completely comfortable using the
welder and is ready to use it on his
own
Urethane Supply Company
1128 Kirk Rd., Rainsville, AL 35986
Phone: (800) 633-3047
www.urethanesupply.com
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Heat your materials at
the point of atomization
within your spraygun
nozzle and eliminate
costly spraybooth retrofits
1. 25% to 40% reduction in
drying time for waterborne
and solvent based paints
2. Material savings from
15% to 30% due to higher
transfer efficiency with
maximum coverage
3. Reduce cycle times and
operating temperatures of
your existing spraybooth saving time and energy
(additional cycles)
4. Clean paint work equals considerably less buffing
and faster delivery to your customer
5. Simple installation works with your existing
compressed air system and 110volt outlet
6. Superior atomization with zero impurities equals the
“Quality in the finish” your customers deserve
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“We have invested in the Walcom system
and our painters can’t imagine painting
cars without it. We paint cars faster, with
higher quality, and have experienced a
significant savings in materials.”
— Jack Lamborghini
Total Care Accident Repair
Raynham, Massachusetts
Walcom USA
30 Centennial Street, Pascoag, RI 02859
Tel: 401-293-0200 • Fax: 401-293-0925
www.walcom-usa.com
The complete and efficient solution to resolve problems related to new generation paint application.
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Walcom’s Thermodry Technology is a Game
Changer for Busy Shop
By keeping his head on a swivel when
it comes to the newest technology in
the collision world, a forward-thinking
body shop owner is using a new paint
application tool that’s changing his
business in a very positive way.
Jack Lamborghini and his partner Brian Bernard opened Total
Care Accident Repair just three years
ago in Raynham, MA, but they’re already well-known for top-tier work
and thorough customer support. With
35 total years of industry experience
and as a national consultant helping
body shops with their production
processes and financials, Lamborghini started in the automotive business
when he bought a MAACO franchise
in 1976.
Lamborghini purchased his Walcom Thermodry Technology system
(TD3) earlier this year, as part of his
ongoing mission to incorporate cutting-edge equipment and techniques
into his state-of-the-art facility. The
Thermodry Technology heats and
maintains set compressed air temperatures, regardless of the climate
in the room. It enables the painter to
use filtered, heated and thermo regulated compressed air, which saves
drying time and requires less paint.
Initially, Lamborghini was skeptical about the TD3, but after seeing
it in action, he was sold. “Whatever
they call it, I call it magic,” Lamborghini explained. “It allows us to
get superior material transfer from
the spray gun to the vehicle’s surface by heating the paint. Once we
found out what it could do, we were
ecstatic, because the results are
nothing short of astounding. The
solvent and clears just lay out better
and issues with things like mottling
are less present. And because the
paint dries faster, you will encounter
less chance of dirt getting into the
paint, which equals less buffing.
The material savings is also significant, saving 15-20% on our materials usage, and that’s a conservative
number. The finished product is exceptional across the board.”
Rob Mercier owns Collision
Center Design, the home of Walcom
and the North American distributor of
the TD3. “Total Care Accident Repair
paints all its cars with solvent, but the
TD3 can be used with waterborne as
well,” Mercier said. “It flashes faster
with both types of paint and reduces
drying time by 25-30% for water-
Total Care Accident Repair
Location: Raynham, MA
Telephone: 508-824-6500
www.tcaccidentrepair.com
DRP Programs: Zero
Brian Bernard (left) and Jack Lamborghini own and operate Total Care
Accident Repair, a busy shop located in Raynham, MA
borne and 30-40% for solvent-based
paints. By using less material, it
leads to accelerated drying times. In
addition, the materials will dry faster
from within as a result of being applied closer to ambient temperature
with no humidity.”
Once Lamborghini’s paint crew
became comfortable with the TD3, the
magic could begin. “It takes a little effort on behalf of the painter to get it dialed in with the air pressure. When the
people from Walcom explained the
system to our painters and showed
them how to use it, they picked it up
rather quickly and were adept with it
after a day or two. The learning curve
is very short, but I would tell people
when you demo it, do it for a full day or
even two. That way, you’ll be able to
see it used on multiple cars, which is
hugely helpful. If you gave this piece
of equipment to a painter without at
least an initial explanation, he would
most likely not get it.
“Craig Denton is my lead painter
and he’s a very skilled applicator of
product, but he’s also a better
thinker,” Lamborghini said. “He’s always thinking about improving his
approach and how he can do things
more effectively. When he first saw
the Thermodry Technology in action,
he was lukewarm about it. But as he
painted the second and third car and
started dialing back on the air pressure, he saw what he could do with
this system and his attitude changed
rather quickly. The more he used it,
the more excited he got. And now he
can’t imagine going back to the old
way of painting cars! We’re painting
roughly 70 cars every month here
and we’re using the TD3 on every
single one.”
Lamborghini then uttered the
three words every body shop wants
to hear when they discuss any product or piece of equipment—return on
investment. “We’re going to get our
money back on this machine within
the first 3-4 months, I believe. For
shops that paint more cars than we
do, obviously it will pay for itself even
faster, but in the end it’s an investment rather than an expense, which
is key. In addition, it’s been virtually
service-free since we purchased it.”
The technology is not rocket science and more and more body
shops all over the country are realizing that, according to Mercier. “In
simplest terms, the heat atomizes
the paint more efficiently than cold
compressed air does. Our machine
regulates the heat right at the spray
gun inlet, so that there’s less static
pressure at the spray gun nozzle.
When painters find out that our system minimizes die back, alleviates
modeling, and saves materials, they
like it. And then when they see that
their cycle times are reduced significantly, they love it even more.”
What the Walcom Thermodry
Technology system can do for any
body shop’s painting department is
significant, but what it prevents is
also just as vital, Mercier said. “By
avoiding common issues such as
orange peeling of clear coats, and
problems associated with fish
eyes, die back and/or dirt, the TD3
is a godsend for any painter. Once
they learn how to use it, they’ll realize that things they used to have
to do–such as denibbing and buffing–are gone, while consistently
getting a superior finish on every
vehicle.”
9,500 square feet
Craig Denton, the head painter at Total
Care Accident Repair, had to paint a
few cars to become comfortable with
the Walcom Thermodry Technology
system (TD3), but once he dialed it in,
he was sold
By embracing the latest technology
available in the collision industry,
Total Care Accident Repair is
becoming more efficient every day
Collision Center Design, LLC
30 Centennial Street
Pascoag, RI 02859
Phone: (401) 293-0200
www.collisioncenterdesign.com
What is the Autobody News Shop & Product Showcase?
• It’s an opportunity for shop owners to share information, peer-to-peer, about
the products and services that have helped them improve their businesses.
• Each article explains in detail, from the shop perspective, how a particular
product or service helped them improve their productivity, efficiency and profits.
• Autobody News produces the Shop & Product Showcase (SPS) special
insert biannually. Look for the next one in October 2013.
Management
Success!
CSS USA, Inc.
Download a PDF at:
www.autobodynews.com/sps
PO Box 1516, Carlsbad, CA 92018
Phone: 800-699-8251
To learn more, email: [email protected]

HERE - Autobody News

Transcription

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